Associate Manager, Customer Experience
Remote 2nd Assistant Manager Job
W2 ONLY FULLY REMOTE FOOD BEVERAGE/HOSPITALITY INDUSTRY BACKGROUNDS ARE IDEAL Title: Associate Manager, Customer Experience Duration: 4+ months Job Description: About the Role This associate manager will report into our VIP Experience Lead and lead the strategic planning to drive industry-leading customer experience initiatives for our subscribers as well as our most loyal and active customers. This person will report out on core success metrics, develop strategies to optimize those metrics and lead cross-functional teams to implement those strategies in a timely and impactful manner. This role is perfect for someone who wants to develop a strategic mindset as well as the operational rigor to bring that strategic mindset to life.
You're excited about this opportunity because you will...
Strategize. This role will be instrumental in setting the direction of our VIP businesses - understanding what moves the business forward most effectively.
Forecast. Through partnering with product and analytics, this role will be responsible for setting and tracking all key metrics.
Collaborate. While setting the right goals for the cross-functional team, this role will lean in on strategic, cross-cutting projects to ensure success during each quarter.
Build. You'll have your fingerprints all over creating the strategy for growth of our top customer segments. This means everything from high-level strategy to nitty-gritty operational details.
We're excited about you because...
You're organized. You thrive in creating structure out of nothing.
You solve problems from first principles.
You're excited to solve problems in innovative ways, and you resist “this is how it's always been done” thinking. You thrive with a diverse set of responsibilities.
You love working across a breadth of disciplines and teams.
You're analytical. You let data win arguments, and you're comfortable pulling your own data in SQL or modeling in Excel.
You're persuasive. You are an effective communicator, speaking as if you're right and listening as if you're wrong. You meet people on their level.
You act with urgency. Speed excites you. You prefer an accomplishment today to an accomplishment tomorrow.
You're relentless. You do what it takes to win, no matter what.
You have 4+ years of experience.
You've succeeded in a competitive, or challenging environment
DeWinter Group and Maris Consulting is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We post pay scales which are based on our client pay ranges. DeWinter, Maris, and our clients have the right to modify the requirements of the role which can impact the pay ranges posted.
Sales Lead - National Accounts
Remote 2nd Assistant Manager Job
Title: Sales & Distribution Lead - National Account Accounts
Employment Term: Full-Time
Scharf Investments is a focused investment management firm with approximately $4.5 billion in assets under management and a top-tier long-term performance record. For over 40 years, the firm has provided disciplined portfolio management for individuals, retirement accounts, trusts, family offices, corporations, endowments and foundations across separately managed accounts and mutual funds. Portfolios are managed with a strict focus on valuation, margin of safety, portfolio concentration, investment flexibility and long‐term perspective. Investment solutions include mutual funds and separate accounts, offering exposure to equity, multi-asset, and fixed income investment strategies.
Description:
The Sales & Distribution Lead is a critical role which supports and furthers the objectives of the Institutional sales and service team. The Sales & Distribution Lead is responsible for managing institutional sales activities throughout USA. This position promotes and wholesales Scharf's products to both acquire and retain assets.
This is a remote position and based on the east coast. Frequent travel is required for the position. The role reports directly to the Managing Director.
Job Responsibilities:
• Manages all institutional sales activities within the region and strives to meet or exceed all sales objectives. As a Sales & Distribution Lead, this individual is able to cover the largest and/or most complex accounts.
• Travels throughout the region and conducts meetings in order to present information about Scharf's products and encourage new business.
• Positions and differentiates Scharf Investments against competitor firms by explaining Scharf's value-added performance and exceptional client service.
• Creates annual business plans and strategies to maximize and retain sales in the region.
• Partners with Marketing in development of campaigns, newsletters, quarterly market reviews and sharing of ideas.
• Works in conjunction with an internal resources to identify and pursue leads generated from referrals, ad campaigns and region canvassing.
• Participates in scheduled office visits, seminars, conference calls and other meetings and provides a high level of product expertise.
• Enters activity data into the Salesforce database on a regular basis and updates other information in Salesforce as appropriate.
• Prepares and presents a weekly regional update to the Managing Director on the status of the region. Participates in other sales update meetings as appropriate.
• Maintains an extensive knowledge of the firm and industry including all products and trends in the industry; researches and reads various industry articles.
• Attends company, industry and other related events as directed.
• Completes travel and expense reports and other necessary paperwork on a weekly basis.
Qualifications:
• Minimum of a bachelor's degree in Business Administration, Finance, or related field required.
• CFA, CFP, or CIMA preferred but not required.
• 10+ years experience in the financial services industry required. Five or more years of intermediary sales/external wholesaling experience.
• Must have a demonstrated track record of success in meeting sales objectives.
• Thorough knowledge of various intermediary channels and comprehensive product and industry knowledge required.
• Extensive knowledge of asset allocation, portfolio management, manager research, capital markets, and financial planning.
• Self-motivated, outgoing, enthusiastic and team player. Effective problem solving and organizational skills.
• Ability to multi-task while maintaining careful attention to detail. Must be able to work independently and to communicate clearly and concisely.
• Effective written, listening, and verbal communication skills.
• Ability to work effectively both individually and within a team environment.
• PC skills in Microsoft Excel, Word, PowerPoint and sales database applications.
• Equivalent education and experience will be considered.
Associate Store Manager, Sawgrass
Remote 2nd Assistant Manager Job
About Us
This iconic Australian brand has stayed true to its original vision: sophisticated femininity, a passion for detail and a love of colour and print. Sisters Nicky and Simone ZIMMERMANN founded their namesake brand in Sydney in 1991.
Early in its evolution, ZIMMERMANN took the bold step of fusing fashion with swimwear and presented it to the world. It immediately found its following with the fashion elite, creating a new point of reference in flattering, feminine and stylish swimwear. While the swimsuit thrust ZIMMERMANN on to the international stage, it has been its optimistic, feminine and consistently desirable collections across its ready-to-wear and resort that have propelled it to greater global appeal.
While based at home in Sydney, ZIMMERMANN present their ready-to-wear collections each season at Paris Fashion Week. Working with the highly acclaimed designer and long-time collaborator, Don McQualter, ZIMMERMANN maintains a number of stand-alone stores across Australia, UK & Europe, China, The US, and the Middle East.
Position Purpose
An exciting opportunity exists for an Associate Store Manager to join our Sawgrass Outlet team. The Associate store Manager will work with the Store Manager to lead a team of passionate brand ambassadors whilst embodying the ZIMMERMANN brand: brining optimism, creativity, and sophistication in everything they do. Inspiring the team by leading by example to create a collaborative and motivating environment that fosters a shared brand vision.
Role Responsibilities
To consistently provide strong leadership, lead by example and present as a role model for all team members.
Maximize sales by striving to be the best at providing excellence in Client Service, Visual Presentation and creating a memorable brand experience.
To ensure that all team members achieve a superior standard of excellence in client service, brand knowledge and product knowledge.
Promote an enjoyable and collaborative working environment which promotes passion, focus and discipline.
Drive the recruitment process in line with Zimmermann's Diversity and inclusion vision.
To successfully lead and develop a high performing team that achieves individual and team sales results, builds strong team morale and a positive workplace attitude.
To identify the succession plan required to develop strong career paths for all team members in collaboration with Store Manager.
Providing consistent feedback for the team's development and training and following company guidelines when team member performance does not meet expectations.
To ensure that a consistent high standard of Visual Presentation is achieved and reflective of the brand directive.
Oversee store operations including stockroom management and leading the Stock Coordinators through the stocktake in accordance with Zimmermann policy and procedure.
To promote and always uphold the non-negotiable standards of the work health and safety policies and procedures.
Effectively managing store rostering including timesheet management and roster creation.
About you
Proven experience in a similar leadership role in luxury retail.
Excellent organisation skills and high attention to detail.
Passion for the brand and Fashion retail industry
Strong communication skills and the ability to build strong, genuine relationships with team members and clientele.
Desire for a long-term and fulfilling career journey.
Why join our team?
Bespoke career development plans and access to strong mentors and industry leaders.
Opportunity to grow within an Australian luxury fashion brand with opportunities to work globally.
Competitive package, seasonal uniforming and team member discount
Be part of a responsible fashion house with a focus in leading in sustainability
Compensation
Zimmermann utilizes the advertised salary range as a benchmark to offer candidates competitive compensation in the market. This approach also allows for flexibility to account for differing levels of experience and to reward both performance and tenure.
Although the published salary range is a genuine estimate of the intended pay for the role, Zimmermann maintains the discretion to offer compensation outside the range provided.
At Zimmermann, we are committed to recognizing and rewarding excellence. Our Associate Store Manager bonus structure is designed to incentivize and acknowledge your leadership in driving store-wide performance. You'll have the opportunity to earn a bonus based on the achievement of store goals each month, allowing you to increase your earnings by meeting and exceeding targets.
Diversity Statement
Zimmermann is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications ensuring a strong corporate commitment to diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.
Interoperability Framework (IOF) Tibco Middleware Associate Manager
Remote 2nd Assistant Manager Job
As an Associate Manager for the Interoperability Framework (IOF) and TIBCO Middleware Team at Lockheed Martin, you will play a pivotal role in advancing our 1LMX digital thread initiatives and servicing the MFC business area for Automation Enablement. This position demands a professional experienced in developing, implementing, and maintaining enterprise level software solutions and leading teams in a dynamic and face-paced environment. Using TIBCO products, we develop middleware solutions in a low-code no code environment to enhance our system connectivity and streamline manufacturing processes, enabling transformative capabilities across the Programs, Functions, and Lines of Business we support. You will collaborate closely with various internal teams to design and deliver robust, scalable, and efficient TIBCO integrations that align with our operational objectives.
What are the job duties?
• Lead a team of TIBCO Developers, overseeing the planning and execution of objectives in alignment to business needs and priorities established by 1LMX and the Missiles & Fire Control Transformation (MFC-X) organizations.
• Develop and maintain TIBCO applications to support the 1LMX digital thread initiatives.
• Collaborate with cross-functional teams to understand system requirements and deliver solutions that enhance operational efficiency.
• Lead the design and implementation of scalable TIBCO solutions that integrate seamlessly with existing systems and infrastructure.
• Provide technical guidance and mentorship to developers, stakeholders and customers, fostering a culture of learning and continuous improvement.
• Stay abreast of emerging trends and technologies in the field of system connectivity and TIBCO solutions, recommending upgrades and enhancements when appropriate.
Basic Qualifications
• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• Experience in TIBCO and/or eQube application development and system integration.
• Proficiency in Java, SQL, Python, OpenShift / Kubernetes / Docker and other cloud solutions including AWS.
• Proven ability to lead projects and personnel while working collaboratively in a dynamic, fast-paced environment.
• Proven ability to develop solutions from concept to delivery.
• Excellent problem-solving skills and attention to detail.
Desired skills
• Strong understanding of manufacturing processes and technologies.
• Excellent communication and interpersonal skills.
• Experience with Atlassian suite of products (Jira, Confluence), Mulesoft, and MS SharePoint.
Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.
The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.
*
At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work.
With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility.
If this sounds like a culture you connect with, you're invited to apply for this role. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs, and apply for roles that align with your qualifications.
Other Important Information
By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.
Ability to work remotely
Full-time Remote Telework: The employee selected for this position will work remotely full time at a location other than a Lockheed Martin designated office/job site. Employees may travel to a Lockheed Martin office for periodic meetings.
Work Schedule Information
Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.
Pay Rate: The annual base salary range for this position in California and New York (excluding most major metropolitan areas), Colorado, Hawaii, Illinois, Maryland, Minnesota, Washington or Washington DC is $109,200 - $192,510. For states not referenced above, the salary range for this position will reflect the candidate's final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.
Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays.
(Washington state applicants only) Non-represented full-time employees: accrue at least 10 hours per month of Paid Time Off (PTO) to be used for incidental absences and other reasons; receive at least 90 hours for holidays. Represented full time employees accrue 6.67 hours of Vacation per month; accrue up to 52 hours of sick leave annually; receive at least 96 hours for holidays. PTO, Vacation, sick leave, and holiday hours are prorated based on start date during the calendar year.
This position is incentive plan eligible.
Pay Rate: The annual base salary range for this position in most major metropolitan areas in California and New York is $125,600 - $217,695. For states not referenced above, the salary range for this position will reflect the candidate's final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.
Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays.
This position is incentive plan eligible.
Associate Manager, Programmatic
Remote 2nd Assistant Manager Job
New Engen is a digital marketing agency driving impact for brands across every phase of the customer journey-maximizing it, measuring it, and repeating it. Through a genuine passion for building brands, a relentless desire to challenge the status quo, and deep digital expertise across hundreds of brands and verticals, we put our clients on the cutting edge of what's possible in digital marketing.
Join our community of marketing enthusiasts - collaborating with experts across media and marketing services, creative, analytics, and more. At New Engen, the cutting edge isn't a lofty goal; it's our everyday playground.
What sets us apart? Our people - humble innovators rewriting the rules of digital marketing. Together, we're building an agency culture that values collaboration, learning, and creativity. Become part of a team that drives genuine impact in the evolving landscape.
Responsibilities:
Primarily focused on in-app marketing with functional knowledge of programmatic digital media (programmatic display, online video, Connected TV) marketing channels, strategies and media mixes.
Manages and mentors small team of associates either directly tied to a particular advertiser or across a book of business
Oversees team's flawless execution against client objectives
Provides recommendations that help with client's business growth challenges (e.g. new creative concepts, managing assets, bid strategy, attribution theory). Constantly seeks out opportunities to grow the account, upsell, cross-sell channels
Acts as the “brand captain” for the client, collaborating with our Creative team to drive details for rapid, continued creative testing
Compiles and analyzes data, reports, and summarizes information with impeccable accuracy
Pro-actively solves and develops solutions for complex ideas and campaign strategies
Utilizes deep knowledge of professional concepts and digital marketing methodologies
Owning client relationships for SMEs, channel ownership for enterprise clients
Operates with increasing independence, with limited oversight from manager, director level
Demonstrates expertise in 1 channel
Increasingly focused on people management, responsible for QA of Associate & Senior Associate work
Able to independently drive account strategy
Focused on solving more complex business problems beyond the day to day hands-on execution
Qualifications:
4 year degree or equivalent experience
2+ years of related experience; focus on app execution through Google Ads and DSP technologies; MMP tracking experience included
Serve as a steward internally and externally; proven success in maintaining effective client relationships at all levels
Ability to articulate complex ideas effectively and persuasively
Can adapt communication approach and navigate various audiences, styles, and cultural nuances
Strong presentation skills to audiences and clients of varying sizes and levels
Agile, committed, flexible, and can deal with a high degree of ambiguity
Established track record of analytical ability to interpret data and insights, identify trends and recommendations; working knowledge of statistics and probability
Self-starter, independent, quick and continuous learner
Ability to work effectively in teams
Benefits:
Remote work environment with flexible hours
Unlimited PTO
Comprehensive health benefits
401(k) with company match
Pet care perks & insurance
Parental leave & family support
Learning & career development
Employee wellness programs
Commuter & transit benefits
Exclusive employee discounts
Salary Range: $65,000 - $75,000
The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.
**New Engen is headquartered in Seattle. For this role, we are considering candidates who are local to Greater Seattle or Remote.
Whats Important To Us:
BE THE GOOD
We act with integrity, humility, and altruism inside and outside our company. We promote diversity, equity, inclusion, and belonging in every aspect of our business. We cultivate a safe workplace where everyone feels respected, engaged, and able to reach their full potential. Bottom line: We give a shit.
EXPERTISE
We take pride in our work, holding ourselves to a high standard of execution excellence. We continually work to expand our skills and master our craft. Our approach sets a precedent and reverberates throughout our always-changing industry, inspiring adaptation among brands, platforms, and agencies.
GROWTH MINDSET
We bias towards action, starting with "what is possible?" instead of being stuck in scarcity. We embrace challenges and welcome feedback as opportunities to improve what we do and how we do it. We find joy in the process and are fueled by our curiosity to master complex problems. We aren't afraid to take calculated risks or operate in ambiguity, recognizing that imperfection is a part of progress.
EMPATHETIC DIRECTNESS
We provide feedback with courage, openness, and empathy- internally and externally, across departments, and at all levels. We do the right thing, even when it's hard. We aim to understand (not judge) and teach (not take over). Our feedback is empirical and focuses on behaviors and outcomes.
ALL IN
New Engen is our company. We believe in what we are building together and put the team first in order to accomplish our shared goals. We reject apathy and cynicism and do everything we can to help each other win. Being All In is not about the hours we log, nor does it mean that we agree on every decision. Rather, it is a mentality of common purpose that guides how we engage, reach consensus and show up for our clients and teammates.
Associate Manager/Manager, Field Medical Insights and Analytics
Remote 2nd Assistant Manager Job
Axsome Therapeutics, Inc. is a biopharmaceutical company developing and delivering novel therapies for the management of central nervous system (CNS) disorders. The Axsome team is a lean, dynamic group of individuals committed to addressing unmet needs for patients with CNS disorders. Axsome is based in New York City.
About This Role:
Axsome Therapeutics is seeking an Associate Manager/Manager, Field Medical Insights and Analytics. The Associate Manager/Manager, Field Medical Insights and Analytics will be responsible for leveraging data analytics and technology to support reporting and evidence-based decision making within field medical. This position will collaborate with cross-functional teams, including Medical Affairs, Commercial, IT and Legal/Compliance to analyze internal and external healthcare data, implement technology to drive insights and develop reports to optimize and communicate the value of Field Medical strategies. This role will enable field medical teams with the data and analytics to identify opportunities and barriers and prioritize, plan, and manage activities across the life cycle of our products. This role reports to the Director, Field Medical Insights and Analytics.
This role is based at Axsome's HQ in New York City with an on-site requirement of at least three days per week. We are unable to consider candidates who are looking for fully remote roles.
Job Responsibilities and Duties include, but are not limited to, the following:
Support and Co-lead the design and execution of data analytics projects to support Field Medical initiatives
Collaborate with Field Medical & Medical Affairs stakeholders to identify key data & reporting requirements
Architect ETL processes & data pipelines to optimize and maintain data models, and enable end-to-end data-driven integration
Support and co-lead the creation of dashboards and reports that communicate complex medical and scientific information and team activities in a clear and actionable manner
Collaborate with Commercial, IT, and compliance teams to ensure alignment and compliance
Conduct regular data quality assessments and implement corrective actions to address data inconsistencies and improve data quality
Evaluate, recommend, and implement technology solutions that align with field medical affairs objectives, enhance data processing, and improve analytics capabilities
Support training sessions for Field Medical and as relevant for Medical Affairs personnel to enhance system awareness, data literacy, and analytical capabilities
Share best practices to foster a data-driven culture within the Field Medical Affairs team
Maintain and enhance existing Field Medical reporting, analytics & insights capabilities & tools
Create user guides and technical documentation for Field Medical analytics capabilities & tools
Requirements / Qualifications
Bachelor's degree in computer science, data science, business analytics, management information systems or related field required (Advanced Degree in related field preferred)
4+ years' experience working in data analytics and technology utilization within the pharmaceutical or healthcare industry required, preferably within medical affairs
2+ years of experience with SQL, Python, and other programming languages related to ETL/ELT and data transformation
2+ years of experience building data solutions for broad consumption and reporting solutions using leading BI tools (Power BI, Tableau, Qlik, Looker, Domo, etc.)
Business travel required
Ability to work on site Monday, Tuesday & Thursday. We are unable to consider candidates who are looking for fully remote roles
Experience, Knowledge and Skills
Experience consolidating and synthesizing information from various inputs, and presenting results, impact, and recommendations to non-technical and/or executive audiences
Experience working in cloud-based environments (AWS preferred), with a focus on data warehousing (Redshift/Azure) and related technologies
Knowledge of various pharmaceutical data sources, including patient claims data from IQVIA/SHA, CRM activity data (Salesforce, Veeva), real-world evidence data such as MarketScan
Collaborate with partner groups to deliver actionable insights
Strong strategic thinking and structured, problem-solving skills
Strong attention to detail and project management skills
Effective communication skills, both written and verbal, and facilitation skills
Proven record of accomplishment of developing strong and trusted relationships with Business Stakeholders
Proven track record of meeting or exceeding objectives and goals
Salary and Benefits:
The anticipated salary range for this role is $100,000 - $130,000. We encourage candidates of all levels to apply as there may be flexibility on final job title and responsibilities. The salary offer will be based on a variety of factors, including experience, qualifications, internal equity and location. Axsome offers a competitive employment package that includes an annual bonus, significant equity and a generous benefits package.
Axsome is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, sexual orientation, gender identity, ancestry, citizenship, marital status, physical or mental disability, medical condition, veteran status, genetic information, or any other characteristic protected by federal, state, or local law.
Axsome Therapeutics does not accept unsolicited resumes from recruiters or third-party recruitment agencies and will not pay placement fees for unsolicited candidates that are sent to hiring managers, the HR team or other Axsome team members. Only approved vendors who have been explicitly asked to support a specific search will receive access to our Applicant Tracking System to submit candidates for consideration.
Associate Manager, Supply Chain Logistics
Remote 2nd Assistant Manager Job
Associate Manager, Supply Chain Logistics Who we are:Agios is a biopharmaceutical company that is fueled by connections. We thrive in a supportive, fun, and flexible environment full of people empowered to bring their whole selves to work. We care deeply about our work, each other, and the patients who count on us.
Our teams cultivate strong bonds with patient communities, healthcare professionals, partners and colleagues, which helps us discover, develop and deliver therapies for rare diseases - and make a bigger difference in their lives.
In the U.
S.
, Agios markets a first-in-class pyruvate kinase (PK) activator for the treatment of hemolytic anemia in adults with PK deficiency.
Building on the company's leadership in the field of cellular metabolism, Agios is advancing a robust clinical pipeline of investigational medicines with active and planned programs in alpha- and beta-thalassemia, sickle cell disease, pediatric PK deficiency and MDS-associated anemia.
What you will do:The Associate Manager, Supply Chain Logistics will play a key role in managing transportation and logistics activities for domestic and international movements of API, Drug Product and Finished Goods.
Manage transportation and logistics activities for domestic and international movements of API, Drug Product and Finished Goods between manufacturing sites and warehouses.
Prepare and review Global Trade related shipping paperwork such as End-Use Letters, Prototype Exemptions, Customs Invoices, USDA Statements, TCSA Statements, and Permits.
Plan, execute, and track domestic and international shipments by maintaining close partnerships with Agios scientists, Agios Quality Assurance, contract manufacturers, and couriers.
Inspect shipping temperature monitoring data.
Examine and reconcile ACE reports against shipment data.
Manage courier service providers such as World Courier, and DHL and FedEx.
Ensure necessary documentation, permits and/or licenses, are obtained and maintained.
Establish, update, and maintain policies and procedures required to maintain good manufacturing practices (GMP) and good distribution practices (GDP) compliance in the storage, distribution and returns of clinical and commercial product.
Partner with transportation providers, warehouses, and 3PLs to develop storage capabilities for commercial and clinical phase products.
Develop and track appropriate logistics, 3PL and freight spend metrics to drive results and continuous improvement.
Develop strategies to reduce costs and supply risk through disciplined examination, analytics, trending, and modeling of key operational data.
Use Smartsheet to manage metric scorecards, relevant reports and KPI's for supply chain logistics and distribution activities which highlight achievements, performance gaps and improvement opportunities.
This position requires domestic travel up to 49% of the time as is customary and needed for the occupation.
Position reports to worksite location, however, the incumbent can work from home anywhere in the United States.
What you bring:Requires at least a Bachelor's degree in Engineering Management, Supply Chain, or a related field plus at least 2 years of logistics experience in the pharmaceutical industry.
Must possess at least 2 years of experience with: (a) moving clinical and commercial drugs intended for Human Use; (b) using Smartsheet to manage metric relevant reports and KPI's for supply chain logistics activities; (c) partnering with transportation providers, warehouses, and third party logistics providers to develop storage capabilities for pharmaceutical products; (d) following policies and procedures to maintain good manufacturing practices (GMP) and good distribution practices (GDP) compliance in the storage and distribution of clinical and commercial product; (e) preparing and reviewing Global Trade related shipping paperwork; (f) planning, executing, and tracking domestic and international shipments by maintaining close partnerships with manufacturers and couriers; (g) utilizing all of the following: regulatory compliance; global trade compliance; Smartsheet for Logistics; GMP documentation management; and managing logistics service providers.
Work Location:Location Agnostic: Work location for this role is based on employee's individual preference.
This role has the ability to be either remote in the US or hybrid in our Cambridge Headquarters.
Hybrid schedules vary but are generally less than 3 days per week onsite and hybrid employees are expected to live within commutable distance to our Cambridge Headquarters.
Remote employees work entirely from home except for attending Company sponsored events/ meetings.
For employees who choose to work remotely, travel may be required for certain company events commensurate to the above job description.
What we will give you:Deliberate Development.
Your professional growth as one of our top priorities.
Flexibility.
We're all about individual needs.
We embrace different perspectives, work styles, health and wellness approaches, care of families and productivity.
When you're at your best, we're at our best.
Premium benefits package.
We invest in the health, wellbeing, and security of our people with a premium benefits package that is well-rounded and flexible to help meet the varied personal and professional needs of every member of our team.
For more detail on the benefits we offer at Agios, visit the Inside Agios section of our website.
Competitive and equitable performance-based compensation.
This includes base salary and both short- and long-term incentives that are connected to our business strategy and vary based on individual and company performance.
The current base salary range for this position is expected to be between $91,287 and $136,930 annualized; final salary will be determined based on various factors including, but not limited to, years of relevant experience, job knowledge, skills and proficiency, degree/education, and internal comparators.
Competitive performance-based compensation.
This includes both short- and long-term incentives that are connected to our business strategy.
Psychological safety.
We support an environment of fearlessness.
We want you to share your ideas, speak candidly and take data-informed risks to help push the boundaries.
Commitment to diversity.
We strive to foster a welcoming workplace where everyone can thrive.
We're continuously looking to improve the inclusivity of our workforce.
Commitment to community.
We're an active participant in the communities that surround us - the communities where we live, and the community of people and their loved ones in need of better treatment options for conditions that are often overlooked.
Interested in learning more about what makes our culture unique? Visit the Inside Agios section of our website.
#LI-DNI
Associate Manager, Paid Social - Hulu
Remote 2nd Assistant Manager Job
Hulu's Marketing organization is seeking an Associate Manager, Paid Social who will be an outstanding addition to our Paid Social team. As an Associate Manager, Paid Social at Hulu, you will be working on a cross-functional team to help support lower funnel campaigns across Paid Social, supporting a variety of business initiatives with objectives ranging from brand awareness to subscriber acquisition.
The ideal candidate is passionate about social media, highly analytical, and adaptable in a fast-paced environment. They will bring experience scaling campaigns across major publishers (Facebook, Instagram, Snapchat, X, TikTok, Pinterest, etc.) and demonstrate a growth mindset, leveraging data and creative thinking to drive performance.
Responsibilities:
QA performance campaigns across paid social platforms.
Manage measurement, tracking, and reporting to ensure efficiency and performance goals are met.
Own the execution of premiums targeting, dynamic landing pages, and custom conversions/pixels, ensuring accurate setup and tracking.
Provide testing support for new audience strategies, ad formats, and platform innovations.
Contribute data and insights to regular reporting, including weekly channel reports, content campaign wrap-ups, and ad hoc analyses.
Work closely with the Sub Acquisition Manager, providing insights and updates on campaign performance.
Maintain campaign documentation, including flowcharts, acquisition charts, creative delivery charts, and media purchase authorizations.
Assist with budget tracking, processing invoices/POs, and conducting finance audits to ensure accurate billing and reconciliation.
Flex between BAU (Business As Usual) campaign management and Sub AQ (Subscriber Acquisition) support as business needs evolve.
Communicate campaign changes and performance updates to internal stakeholders and external partners.
Minimum Requirements:
Minimum of 3 years of experience managing paid social campaigns, ideally in a direct response or acquisition-focused environment.
Deep knowledge of and experience with paid social platforms (i.e., Facebook/Instagram, Snapchat, X, TikTok).
Strong quantitative and analytical skills, with the ability to interpret data and optimize performance.
Experience setting up and optimizing custom conversions, pixels, and dynamic landing pages for paid social campaigns.
Exposure to subscriber acquisition strategy and experience executing direct response campaigns.
Ability to build and foster strong relationships with internal teams and external partners.
Highly organized with the ability to manage multiple campaigns and budgets simultaneously.
Preferred Experience:
Entertainment industry experience.
Agency experience.
Familiarity with social reporting tools.
Required Education:
Bachelor's degree or equivalent years of related experience
**Please note, this role sits in office 4x/week (Monday - Thursday), working from home on Friday. The role is currently located in Santa Monica but will eventually move to our Burbank offices.
The hiring range for this position in Santa Monica, CA is $94,200.00 to $126,200.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Job Posting Segment:
Marketing
Job Posting Primary Business:
Marketing
Primary Job Posting Category:
Direct-to-Consumer Marketing Paid Media - Television
Employment Type:
Full time
Primary City, State, Region, Postal Code:
Santa Monica, CA, USA
Alternate City, State, Region, Postal Code:
Date Posted:
2025-04-22
Department Administrative Lead, Division of Social Work
Remote 2nd Assistant Manager Job
The Division of Social Work at Dana-Farber Cancer Institute has an opening for a Department Administrative Lead. Reporting to the Administrative Director, Social Work in the Department of Supportive Oncology, the Department Administrative Lead works closely with division and department leadership and administrative staff to manage the daily administrative operations of the division/department. The Administrative Lead is responsible for the supervision of administrative and/or scheduling support personnel within the Division(s) to ensure the timely and efficient care of patients and families by the providers.
**If you are interested in this position, please submit a resume and cover letter detailing your interest and qualifications for this role.**
**This is a full-time, 40-hour-per-week position. It is a hybrid position with an** **on-site location** **at** **Longwood Medical Center in Boston, MA.** **The selected candidate may only work remote days from a New England state (ME, VT, NH, MA, CT, RI).**
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
+ Manages the day-to-day administrative operations of the department. Oversees established administrative processes and procedures, such as payroll, expense invoicing/payables, electronic and manual filing, support to the management team and supply inventory/purchasing.
+ Supports department information systems and provides training, reporting and data management.
+ Coordinates and maintains schedules for staff and leadership, department meetings and other related events.
+ Supervises and provides management to other administrative staff, including hiring, training, and performance management. Prioritizes and directs staff activities based on departmental goals and objectives.
+ Onboards new team members. Tracks and monitors new hire milestones, training and competencies as applicable.
+ Manages and monitors various aspects of the department operating budget, which may include salary rosters, FTE allocations, administrative cost centers, gift accounts and grants. Prepares and distributes department financial reports.
+ Supports compliance and regulatory activities, as needed.
+ Supports internal and institute facing written communication, as well as provides departmental information to multiple audiences.
+ Coordinates and supports department staff related activities, which may include annual performance evaluations, personnel change forms, education accreditation tracking and communication.
+ Provides project coordination for departmental initiatives.
+ Provides or coordinates administrative support for department leadership, including but not limited to scheduling, travel arrangements, presentations, managing various department meetings and other related tasks. May support senior leader(s).
+ Performs other duties and projects, as required.
**Minimum Qualifications:**
+ Bachelor's degree in business administration, Healthcare Administration or related field. Relevant experience may substitute degree.
+ 5 years of office administration, budget support and/or administrative support experience in a healthcare setting.
**Preferred Qualifications:**
+ Project management experience preferred.
**Knowledge, Skills, and Abilities Required** **:**
+ Excellent interpersonal, oral and written communication skills
+ Excellent organization skills and attention to detail
+ Strong critical thinking and problem-solving skills
+ Excellent customer service skills and the ability to interact professionally with peers, leadership and external contacts
+ Ability to prioritize, multitask and meet deadlines
+ Ability to work with diverse groups of people in an environment of frequently changing priorities and deadlines
+ Ability to work independently
+ Ability to foster teamwork and motivate others
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
**EEOC Poster**
Associate Manager
Remote 2nd Assistant Manager Job
Who We Are
Numera is a leading US-based firm specializing in finance, accounting, payroll, tax, and advisory services for individuals, businesses, and non-profits worldwide. Powered by a seamless US-India delivery model, we deliver scalable, technology- enabled, and client-centric financial solutions across industries. As a global network of accounting and advisory firms, Numera empowers organizations of all sizes drive growth, navigate complexity, and achieve lasting success.
Who You Are
This role is based within Nuance Financials, a specialized tax and accounting practice that is now part of Numera. We are seeking an Associate Manager to join our team. The ideal candidate will have strong communication skills and solid process knowledge of both business and individual tax returns.
What You'll Do
Review and manage individual tax returns (Forms 1040, Schedules A-D) and business tax returns
(Forms 1065, 1120, 1120-S, 941, 1099-NEC).
Supervise and mentor junior staff, guiding them on tax matters and workflow management
Maintain direct client communication and act as a trusted advisor on tax planning and compliance
Ensure timely delivery of client deliverables and maintain high standards of quality
Identify tax-saving opportunities and support clients in implementing strategies
Contribute to internal process improvement initiatives and ensure adherence to firm standards
Stay current on changes in tax regulations and their impact on client filings
Collaborate with cross-functional teams as needed for complex engagements.
What You Bring
5-7 years of relevant experience in federal and state tax return processes (individual and business) (Required)
Proficiency in tax software such as Lacerte, UltraTax, or similar platforms (Required)
Excellent written and verbal communication skills
Ability to manage multiple clients and deadlines in a fast-paced environment
Strong attention to detail and a commitment to accuracy
Prior experience in a supervisory or review-focused tax role is a plus
BS degree in Accounting, Finance, or a relevant field. (Required)
What We Offer
Salary range: $90k-$120k/ Year (Inclusive of a 10% performance bonus)
Schedule: Monday to Friday
Work Type: Fully Remote
Supplemental Pay: Bonus opportunities
Competitive paid time off
Benefits: 401(k), Health & Life Insurance, Dental Insurance, Paid Time Off, Professional Development Assistance
Effective 09/17/2023 NYC passed a Pay Transparency Law which requires NYC based hiring to include a compensation range on each job posting. This compensation range is presented in good faith for candidates that are hired in these roles will be presented a salary within the range stated on the job posting.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#IND1
Lead Manager, Account Management
Remote 2nd Assistant Manager Job
We're on a mission to help people better access and afford care.
Every day, millions of people, and their loved ones, need to see a doctor. For most of us, that moment is an uncertain one - we're unsure of what's wrong, who to go to, how long it'll take to be seen, when we'll feel better, and what it'll cost.
Paytient partners with thoughtful employers and health plans who understand the impact of that moment and want to ensure that every one of their plan members are easily able to access and afford care. Our clients understand that an improved ability to self-pay for care changes patient behavior and creates value for the health plan. This founding belief is becoming an emerging standard of care in health plan design and is now, in fact, a mandatory capability in some governmental health plans. Founded in 2018, Paytient is now part of nearly 6,000 employer health plans and providing certainty that people are better able to access and afford care.
We're looking for passionate, collaborative builders to join our team and help us create a future where everyone can more easily access and afford care. About The Role:
Paytient is looking for a talented Lead Manager of Account Management to join our growing team. The Lead Manager of Account Management plays a pivotal role in driving client success and fostering a high-performing account management team. Reporting into our Director of Account Management, this individual will lead and mentor a team of entry and mid-level Account Managers, ensuring exceptional client service, strategic account growth, and achievement of revenue targets. Additionally, they will directly manage a portfolio of key clients, serving as a trusted advisor and driving strategic initiatives. We're looking for a self-starter who is organized, detail-oriented, and loves building partnerships - both internally and externally.
What You'll Do:
Team Leadership and Management:
Provide leadership, coaching, and mentorship to a team of entry and mid-level Account Managers.
Conduct regular performance reviews, identify training and development needs, and foster a culture of continuous improvement.
Align team members with their goals and objectives, monitor progress, and ensure alignment with company strategy.
Facilitate team meetings, share best practices, and promote collaboration.
Assist in recruiting, onboarding, and training new Account Management team members.
Client Relationship Management:
Manage a portfolio of approximately 5 key client accounts, serving as the primary point of contact and trusted advisor.
Develop and maintain strong, long-term relationships with clients, understanding their business objectives and challenges.
Proactively identify opportunities for account growth and expansion, and develop strategic account plans.
Ensure timely and effective communication with clients, addressing their needs and resolving issues promptly.
Conduct regular client meetings and presentations, delivering insightful reports and recommendations.
Monitor client satisfaction and implement strategies to enhance the client experience.
Strategic Account Growth:
Identify and pursue upselling and cross-selling opportunities within existing client accounts.
Collaborate with internal teams (e.g., sales, marketing, product) to develop and implement strategic initiatives that drive client growth.
Analyze client data and performance metrics to identify trends and insights, and develop data-driven recommendations.
Track and report on key account metrics, including revenue, retention, and client satisfaction.
Operational Excellence:
Ensure adherence to established account management processes and best practices.
Utilize CRM and other relevant tools to manage client information and track account activity.
Contribute to the development and improvement of account management processes and tools.
Assist in the preparation of client proposals, contracts, and other relevant documentation.
Qualifications:
5+ years of experience in account management, with a proven track record of success.
2-3+ years of experience leading and managing a team.
Strong understanding of account management principles and best practices.
Excellent communication, interpersonal, and presentation skills.
Proven ability to build and maintain strong client relationships.
Strong analytical and problem-solving skills.
Proficiency 1 in HubSpot and Looker.
Benefits We Offer:
Medical, dental and vision insurance
$4,300 annual HSA contribution
Paytient Health Payment Account (HPA)
Monthly lifestyle spending stipend
33 days of annual PTO
401k plan access with a 4% employer match
Up to 16 weeks of fully-paid parental leave
Stock options in Paytient
...and more!
Paytient is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
⚠️ Important Notice ⚠️ Please note that all official Paytient recruiting emails come ******************. If you receive emails from any domain other ******************, do not respond and report it to us immediately.
Associate Manager, Panel Engagement
Remote 2nd Assistant Manager Job
Why Join MedSurvey
We are a premier data collection partner in healthcare market research. Founded more than 20 years ago, MedSurvey has a proven track record of growth and success as a result of consistently delivering value for our clients. Simply put, we bring together highly-talented
people, real-world data, and proprietary technology to deliver outstanding work. Being a trusted
data collection partner for over two decades has created opportunities to work with some of the
biggest organizations in the healthcare space.
As a company, our success depends on the people we hire. We are passionate about giving our
team the resources and support they need to deliver for our clients. That means investing in
continuous training, providing the best tools, and promoting a culture of support from colleagues
and leadership alike. We also believe that people do their best work when you trust and
empower them to use good judgment to make decisions that have a positive impact on
customers and the company. Our culture is rooted in a shared vision of helping our customers
succeed, trust and support in each other, transparency and accountability across the entire
organization, and a passion for learning and development.
About The Role
The Panel Engagement Associate Manager will focus on helping to ensure that MedSurvey's panel members have a great experience participating in our healthcare market research studies. In this role, the individual will provide a wide range of customer support that ranges from answering questions about studies to providing updates on project payments. The role will also include working with our project management team to schedule respondents for interviews for our client's projects. In addition, this role will also actively contribute to recruiting individuals to join MedSurvey's panel for future research opportunities.
Day-to-day responsibilities include:
Support recruitment for qualitative studies by scheduling interviews and reviewing
responses to surveys with panel members
Address day-to-day questions from panel members regarding payment, engagement,
and general tech issues
Assist in the growth of MedSurvey's community of physicians by contributing to
community development initiatives
Assist with daily internal paperwork and data processing tasks.
Build positive relationships with MedSurvey's community members to ensure on-going
engagement with surveys conducted by MedSurvey.
Qualifications
**This job requires in-office training and a hybrid remote position. Applicants will only
be considered if they live within driving distance of MedSurvey's Southampton, PA office.
2+ years in custom service and/or market research
Outstanding, impactful, and effective verbal and written communication skills
Strong problem solving and multi-tasking skills
Results-oriented, customer-centric mindset with great attention to detail
Strong follow-through, priority management, and multi-tasking skills
Ability to build positive and strong relationships with panelists and across the organization
A passion for curiosity and learning and a drive to succeed
Ability to manage complex challenges and address them head-on
Inspired by setting stretch goals and putting in the work to achieve them
Benefits
Competitive base salary, commensurate with experience
Variable compensation plan based on personal and company performance
Excellent medical, dental, and vision benefits
Flexible vacation time that encourages rest and recovery
Retirement plan with a safe harbor company match
Hybrid work option, along with a home office equipment budget
And more…
The Interview Process
We review each resume individually - we don't rely on an automated system. If your resume is
a good fit, we use the following process:
1. Initial phone interview (30 minutes)
2. Hiring Manager interview (1 hour)
3. Team Interview (1 hour)
4. Leadership Interview (1 hour)
5. Final Decision
We have a transparent interview process and will provide timely feedback and updates
regardless of the decision.
Associate Renewals Manager - (Remote - US)
Remote 2nd Assistant Manager Job
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
One of our companies is currently looking for an Associate Renewals Manager in the United States.
As an Associate Renewals Manager, you'll be an essential part of a high-performing team dedicated to retaining and growing a thriving SMB customer base. You'll work directly with customers to assess their business needs, anticipate potential risks, and ensure they continue to find value in the platform. This role is a perfect fit for someone passionate about customer success, strategy, and long-term growth. You'll collaborate closely with internal teams to develop creative retention strategies and help shape the future of the renewals process.
Accountabilities:
Own and manage customer renewals across a portfolio of SMB accounts
Collaborate with Customer Success Managers to ensure alignment and customer satisfaction
Identify retention risks and create tailored strategies to mitigate churn
Lead renewal conversations and negotiate commercial terms with key stakeholders
Accurately forecast renewal revenue and update pipeline accordingly
Track customer health indicators and proactively address engagement issues
Contribute to the continuous improvement of the renewals playbook and internal processes
Requirements
0-2 years of experience in customer success, renewals, or SaaS sales
Strong communication and negotiation skills with a customer-first mindset
Familiarity with Salesforce or similar CRM tools (experience with Salesloft is a bonus)
Ability to manage multiple accounts and prioritize tasks effectively
Comfortable navigating commercial discussions and contract terms
Self-starter with a collaborative spirit and growth mindset
Positive attitude and a passion for building lasting customer relationships
Benefits
Competitive salary and bonus structure
Opportunity to work remotely within the U.S.
Career development in a fast-growing, tech-driven company
Exposure to cutting-edge tools and AI-powered platforms
Inclusive and collaborative team culture
Internal mobility and upskilling opportunities
Recognition programs and regular performance feedback
Jobgether hiring process disclaimer
This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.
Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.
Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.
If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.
Thank you for your interest!
#LI-CL1
Associate Manager, Nashville & Canada Label Partnerships
Remote 2nd Assistant Manager Job
As a part of the North America Label Partnerships team within the Music Team at Spotify, you'll work with key labels, artists and managers to create and implement impactful initiatives focused on supporting frontline label partners. You will work closely with the North American team on local strategic initiatives as well as your international counterparts on global campaigns. You will also use this relationship to further Spotify's marketing and partnership initiatives to the mutual benefit of Spotify and its industry partners.
For the Associate Manager, Label Partnerships role on the Nashville & Canada teams, we seek an outstanding candidate and enthusiastic music fan with experience maintaining partner relationships who is collaborative, strives for operational excellence, is detail-oriented, a problem-solver, and has the ability to multitask building campaigns while also supporting the larger team.
This role reports to the Head of Label Partnerships, Nashville & Canada.
What You'll Do
* Represent Spotify's Label Partnerships team externally, attending meetings with frontline label partners and fostering relationships to be the outstanding partner, focusing on mutually beneficial opportunities and service.
* Assist senior team members on large marketing campaigns, high-priority initiatives, and daily tasks with organizational and administrative support as needed.
* Aid with industry education initiatives focused on supporting the major and independent label spaces, including masterclasses and roadshows.
* Support the Nashville & Canada Label Partnerships team by organizing inbound requests, release schedules, and information from label and management partners.
* Serve as a point of contact and support resource for labels, helping to navigate and problem-solve.
* Track, review and help execute inbound requests across a variety of internal and external work streams.
* Identify and establish opportunities to develop efficient operations for team workload.
* Coordinate and schedule artist and label meetings, artist visits, etc.
* Take organized notes during internal and external meetings.
* Work closely with other departments within Spotify.
Who You Are
* You have 2+ years of experience supporting partner management, project management, and global marketing campaigns.
* You are a passionate music fan who is in tune to various genres and cultures of music.
* Understanding of the music industry and experience including label and/or management.
* Exhibit a clear understanding of the marketplace, competitors, and current trends and innovations in the industry.
* Understanding of the frontline major label and indie space, including the key labels, artists and trends.
* You have an outstanding ability to build and maintain relationships.
* You are an open, transparent and a clear communicator.
* You are well organized and strive for operational excellence with the ability to plan and deliver on tight deadlines and pay exceptional attention to detail.
* You are comfortable in very fast paced, intense work environments and thrive on a team that moves quickly.
* An optimistic-minded, self-starter with an entrepreneurial attitude and interest in problem-solving.
* Able to easily adapt and learn new skill sets as circumstances require.
* Willingness to travel and participate in night and weekend events.
Where You'll Be
* This role will be based at the Nashville TN
* We offer you the flexibility to work where you work best! We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home. We ask that you come to the office 3 times per week.
The United States base range for this position is $70,867 to $101,238, plus equity. The benefits available for this position include health insurance, six month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, 13 paid flexible holidays, paid sick leave. These ranges may be modified in the future.
Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what's playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It's in our differences that we will find the power to keep revolutionizing the way the world listens.
At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we're here to support you in any way we can.
Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world's most popular audio streaming subscription service.
Lead/Manager, Clinical Compliance
Remote 2nd Assistant Manager Job
Why Charlie Health?
We are currently facing a nationwide mental health epidemic marked by rising rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, those seeking help often encounter barriers-whether geographic, financial, or systemic-that prevent them from receiving timely and effective care. This urgent need calls for a reimagined approach to behavioral health treatment.
At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our innovative virtual programs combine curated group sessions, individual therapy, and family therapy, delivered through personalized, evidence-based treatment plans designed for sustainable healing from the comfort of home. By connecting individuals with shared experiences and fostering supportive communities, Charlie Health provides a pathway to long-term recovery, with over 90% of our clients seeing improvement in their most challenging mental health symptoms.
Every member of our team shares a deep commitment to this mission. If you're driven to make a meaningful impact, we invite you to join us in reshaping the future of mental healthcare.
About the Role
The Lead/Manager, Clinical Compliance will oversee a multi-pronged team that is responsible for onboarding and continuous compliance of our clinical staff members. The position is ideal for someone that has experience driving measurable efficiency gains in an operationally complex environment.
The Lead/Manager, Clinical Compliance will directly manage a team of seven individuals and be responsible for building out new processes that drive the efficient execution of initial and ongoing compliance tasks. These tasks will touch over 2,000 new hires and 1,000 existing staff members this year alone. While HR Compliance experience is strongly preferred, it is not required. We're looking for a Lead/Manager that is excited to get “in the weeds” and optimize / automate back-office processes (e.g. fingerprints, license verifications, annual training, etc.) to create a more clinician-friendly compliance experience.
We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.
Responsibilities
Plan, organize, and manage a comprehensive Human Resources (HR) Compliance program. Responsible for the day to day operations of the department.
Lead and manage the team responsible for generating and maintaining the personnel file for each staff member, with a focus on client care staff files.
Liaise with Recruiting, Credentialing, Clinical Onboarding, Leadership and HR Operations to assure a seamless process in assembling and maintaining a complete file.
Assure that all regulatory requirements are met including:
Complete background checks at hire and as required, including fingerprinting and state registry checks.
Job descriptions are accurate and present in each file, with all required signatures completed.
Assures all required new employee orientation is complete and documented
Complete health screening/testing/immunizations are completed for employees per state and Joint Commission requirements
Verification of required credentials, education, and experience for all new employees
Documentation of all trainings required by external agencies, both at hire and ongoing
Completion of initial and periodic competency assessments for all client facing staff
Completion of periodic performance reviews for all staff
Supervise periodic audits of employee file data for timeliness and completeness.
Ensure that department productivity data is accurate and available to leadership.
Liaise with clinical leadership regarding higher level issues to assure that both individual and systemic issues are addressed.
Serve as the system-wide expert on all applicable personnel file requirements, including The Joint Commission and Federal / State laws.
Provide HR Compliance related education and training to staff and others as needed.
Develop and implement policies and protocols related to HR Compliance and ensure that the organization and staff are in accordance with organizational and industry standards.
Provides input to strategic decisions that affect the department's functional area of responsibility.
Maintain a system of strict confidentiality for management of sensitive employee and contractor information.
Resolve escalated issues promptly and with diplomacy and discretion.
Liaise with department vendors including background check and occupational health organizations.
Cultivate positive interpersonal relationships with clinical and administrative leadership as well as external partners.
Qualifications
Bachelor's Degree required or equivalent in experience. Master's degree in healthcare related field preferred.
Work authorized in the United States and native or bilingual English proficiency
Three (3) years of management experience of 3+ direct reports is required.
Three (3) years of HR experience in a healthcare setting is preferred.
PHR or SPHR Certification is preferred.
TJC or CARF accreditation experience preferred.
Experience overseeing a multi-state HR compliance function is preferred.
Ability to direct team workflow to meet deadlines
Ability to supervise and motivate a team, including goal setting, team development, and problem resolution.
Excellent verbal and written communication.
Detail-oriented.
Outside the box thinker; excellent at problem solving
Ability to maintain consistent contact with healthcare providers, insurance companies, and state boards to ensure that expectations are clear, and requirements are completed in a timely manner.
Microsoft Office proficiency.
Strong interpersonal, relationship-building and listening skills, with a natural, consultative style.
Ability to energize, communicate, and build rapport at all levels within an organization.
Strong project management skills, with a demonstrable ability to corral and manage details in a fast-paced, fluid environment.
Experience advising, presenting to, and persuading senior corporate personnel.
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. #LI-Remote
Additional Information
The total target base compensation for this role will be between $70,000 and $100,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $74,000 and $105,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.
Our Values
Connection: Care deeply & inspire hope.
We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.
We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.
Congruence: Stay curious & heed the evidence.
We ask “why” five times before we're satisfied with the answer. We don't stick to the status quo; we challenge our assumptions and remain humble.
Above all, we're results-oriented. When we find data that calls our original plan into question, we modify or pivot.
Commitment: Act with urgency & don't give up.
We work as swiftly as possible. The mental health crisis is relentless, and so are we.
Our clients don't give up and neither do we. Persistence is our superpower.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: ******************************************************* Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent *********************** email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.
Associate Manager, Care Coordination Services
Remote 2nd Assistant Manager Job
At SonderMind, we believe everyone deserves one personalized, connected, and effective mental health destination to take care of their mental health and well-being at any stage of life. SonderMind care encompasses everything from therapy and medication management to meditation and mindfulness exercises. Our clinicians leverage our digital tools and research to deliver increasingly high-quality care and to develop thriving practices. Combining technology and human connection, SonderMind drives better outcomes through our comprehensive approach. Learn more about SonderMind at sondermind.com or download the mobile app, available on iOS and Android. To follow the latest SonderMind news, get to know our clients, and learn about what it's like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter.
About the Role
As a leader of the Care Coordination function, your role will be crucial to growing and optimizing SonderMind's Care Coordination organization. You and your team will support client intake processes and member engagement functions across SonderMind's D2C, payors, health systems, veterans, employers, and other strategic partnerships. This is an opportunity to build a best-in-class care coordination team that uses both technology and human interventions to deliver exceptional outcomes to our clients and partners. Your team will develop and execute processes that meet clients where they are in their mental health journey, ensuring SonderMind gets them the care they need. You will be responsible for yield (the rate at which our referrals are successfully connected to care) across all Enterprise segments and report to the VP of Customer Success & Operations.
What you'll do
Support vision for Care Coordination function to drive scale, efficiencies, and higher yield
(the rate at which our referrals are successfully connected to care)
for SonderMind's D2C, Health Systems, Veterans, Employers, and other Partnerships)
Deliver results related to client intake processes, using both technology tools and human interventions
Lead a team ensuring clients are getting into care efficiently across all client sources
Manage, grow, and develop an effective Care Coordination team responsible for all client-facing operations and engagement activities
Ensure SLAs and KPIs are being met
Support and launch new programs as needed
What does success look like?
First 30 days: Review current tasks, team structure, technology processes and become comfortable managing all departmental metrics. Gain a general understanding of how to navigate all relevant technology to deliver timely feedback and coaching in monthly 1:1's with team members
First 60 days: Develop team to evolve the vision by building both human processes & technology capabilities
First 90 days+: Improve quantitative yield metrics, while continuing to evaluate and recommend future team operations that can scale as our inbound volume increase by 2x, 5x, 10x
Who You Are
3-5 years experience in a Care Coordination function
2-3 years of experience leading care coordination teams at large or growth-stage healthcare companies
Supported end-to-end processes for converting clients into care using both technology tools and human intervention
Proven leadership, project-management and organizational skills
Experience working in Salesforce and data analytics platforms (e.g. Looker)
Strong written and verbal communication and ability to influence and facilitate cross-functional projects
Mission driven individual that's passionate about the mental health industry
Preferred: experience in mental healthcare startups
Preferred: Experience working with Enterprise Partners (e.g. Health Systems, Payors, ec.) to drive conversion and increase access to care
Our Benefits
The base salary range for this role is $60,000- $68,000.
As leaders in redesigning behavioral health, we walk the walk with our employees' benefits. We want the experience of working at SonderMind to accelerate people's careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their lives and work.
Our benefits include:
A commitment to fostering flexible hybrid work
A generous PTO policy with a minimum of three weeks off per year
Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it.
Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition, which allows between 8-16 weeks of paid leave)
401K retirement plan with 100% matching which immediately vests on up to 4% of base salary
Travel to Denver 1x a year for annual Shift gathering
Fourteen (14) company holidays
Company Shutdown between Christmas and New Years
Supplemental life insurance, pet insurance coverage, commuter benefits and more!
Application Deadline
This position will be an ongoing recruitment process and will be open until filled.
Equal Opportunity
SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
Associate Renewals Manager, US
Remote 2nd Assistant Manager Job
At Branch, we're transforming how brands and users interact across digital platforms. Our mobile marketing and deep linking solutions are trusted to deliver seamless experiences that increase ROI, decrease wasted spend, and eliminate siloed attribution. Our Branch team consists of smart, humble, and collaborative people who value ownership over all. Everything we do is centered around creating a great product, team, and company that lives and breathes our motto: Build Together, Grow Together, Win Together.
We're looking for a highly driven Associate Renewals Manager to thrive in a fast-paced and dynamic go-to-market deal support environment. As an Associate Renewals Manager, you will be responsible for supporting account teams to renew and grow a book of business across NAMER. This is a highly visible and collaborative role, where you'll get the opportunity to make an impact and scale a growing organization. The Associate Renewals Manager will be an integral part of Branch's global deal team and you will work closely with Sales, Account Management, and Legal among others, to ensure the long-term success of our customers.
As an Associate Renewals Manager, you'll get to:
Work closely with account teams on renewals and assist on planning the strategy and execution of renewals.
Manage the contract paperwork cycle by drafting, reviewing and coordinating the execution of orders.
Conduct customer conversations to understand budgets, stakeholders, requirements, and approval processes.
Defend against competitive pressures and identify expansion/cross-sell opportunities.
Maintain data hygiene and keep up to date status of renewals for week on week management of pipeline, forecasting and executive reporting.
Collaborate closely with Sales, Account Management, and other support teams to resolve customer inquiries and provide the best customer experience throughout the renewal process.
Meet or exceed annual and quarterly revenue goals.
You'll be a good fit if you have:
Bachelor's Degree in Marketing, Sales, Finance or related field.
0-2+ years experience in a renewals, CSM, SDR or AM role within a SaaS based organization.
High confidence in managing customer quoting & contracts.
Strong customer-facing acumen with negotiation and communication skills.
Ability to multi-task and to help manage a high volume of accounts.
Able to build relationships quickly and work across many cross-functional teams.
Ability to be self- motivated, goal-oriented and work independently with little oversight to deliver on deadlines and ensure timeliness of renewals.
Experience working with Salesforce and other CRM tools.
Flexibility to work extended hours during month/quarter end.
This role is 100% remote in Denver, CO. This role is only eligible for remote work in specific locations, including Austin, TX and Chicago, IL.
In accordance with applicable law, the following represents a reasonable estimated compensation range for this role: the estimated pay range for this role, if based in Denver, CO is $65,776 to $70,000. Actual compensation will be determined based on skills, experience, and geographic location and may be more or less than the amount shown above. Compensation for this role is base compensation + variable. Compensation shown is on target earning (OTE).
The salary range provided represents base compensation and does not include potential equity, which is available for qualifying positions. At Branch, we are committed to the well-being of our team by offering a comprehensive benefits package. From health and wellness programs to paid time off and retirement planning options, we provide a range of benefits for qualified employees. For detailed information on the benefits specific to your position, please consult with your recruiter.
Branch is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
If you think you'd be a good fit for this role, we'd love for you to apply! At Branch, we strive to create an inclusive culture that encourages people from all walks of life to bring their unique, diverse perspectives to work. We aim every day to build an environment that empowers us all to do the best work of our careers, and we can't wait to show you what we have to offer!
A little bit about us:
Branch is the leading provider of engagement and performance mobile SaaS solutions for growth-focused teams, trusted to maximize the value of their evolving digital strategies. The Branch platform provides a seamless experience across paid and organic, on all channels and platforms, online and offline, to eliminate friction and drive valuable action at the moments of highest intent. With Branch, businesses gain accurate mobile measurement and insights into user interactions, enabling them to drive conversions, engagement, and more intelligent marketing spend.
Branch is an award-winning employer headquartered in Mountain View, CA. World-class brands like Instacart, Western Union, NBCUniversal, Zocdoc and Sephora acquire users, retain customers and drive more conversions with Branch.
Candidate Privacy Information:
For more information on the data that Branch will collect through your application, and how we use, share, delete, and retain that information as part of our recruitment and employment efforts, please see our HR Privacy Policy.
Associate Enablement Manager, Global Onboarding
Remote 2nd Assistant Manager Job
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.
Since the company's founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE's Companies that Care. Lucid's solutions are used by more than 100 million users across the globe, making Lucid the most used visual collaboration platform by the Fortune 500. Our customers include Google, GE, and NBC Universal, and we partner with leaders such as Google, Atlassian, and Microsoft.
We are seeking an Associate Enablement Manager to support our new hire onboarding program for our Sales and Customer Success Managers across all regions. In this high-impact role, you will develop materials and coordinate the delivery of a best-in-class onboarding experience that builds foundational knowledge of our products and processes, accelerates time to productivity, and sets up our customer-facing teams for success. You will support the design, development, and continuous optimization of our onboarding programs, working cross-functionally to develop reps skills, track performance outcomes, and ensure alignment with stakeholder goals. This role requires a blend of curriculum development, project coordination, operational rigor, and expertise in equipping revenue teams for rapid success.
Responsibilities:
New Hire Onboarding Strategy & Execution:
Support the execution of the global strategy for new hire onboarding for Sales Reps and CSMs, ensuring programs are relevant to their roles and have measurable impact to their KPIs.
Assist in tracking onboarding milestones and success metrics to measure time-to-ramp and preparation for customer engagements.
Develop learning assets and collateral that blend live facilitator-led instruction, on-demand content, and experiential learning.
Program Design & Content Development:
Help maintain and refine onboarding content and experiences tailored to each role and go-to-market segment.
Partner with SMEs to ensure onboarding content reflects current products, messaging, tools, and processes.
Assist in the creation of role-specific certifications to validate learning and performance-readiness.
Cross-Functional Collaboration:
Collaborate closely with Sales and CS Leadership, Product Marketing, RevOps, and other Enablement team members to ensure onboarding content is accurate, relevant, and impactful.
Partner with other members of the Enablement team to accelerate course development, tailor content for role applicability, and arrange for personalized coaching.
Performance Measurement & Iteration:
Monitor onboarding program effectiveness through performance data and qualitative feedback, using insights to drive continuous improvement.
Assist in reporting onboarding impact to executive stakeholders, including key metrics such as time to first customer meeting, time to quota attainment, and learner confidence.
Enablement Infrastructure & Governance:
Manage logistics and coordination for the onboarding program, including scheduling new hire live sessions, mapping the learning journey, tracking rep progress, and managing LMS learning paths.
Help maintain consistent and well-communicated standards, templates, and resources to ensure consistency in onboarding execution.
Requirements:
Bachelor's degree in Business or related field.
1-3 years of experience in sales/revenue enablement, learning & development, or a related field within a SaaS organization.
Experience supporting onboarding programs for sales or customer success teams.
Strong understanding of B2B sales processes and methodologies, Customer Success motions, and onboarding best practices.
Proficiency with Google Suite, Articulate 360, and various Learning Management Systems.
Strong project management and stakeholder engagement skills.
Excellent communication, presentation, and interpersonal skills.
Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
Demonstrated ability to take initiative and demonstrate a strong internal drive to meet deliverables in a timely manner.
This role requires that you work in our South Jordan office every Tuesday and Thursday.
What We Offer
Competitive salary and performance-based incentives.
Comprehensive benefits package, including health, dental, and vision insurance.
Professional development opportunities and career growth.
A collaborative and inclusive work environment.
Flexible working arrangements, including remote work options.
#LI-DS1
Assistant Sales Manager
Remote 2nd Assistant Manager Job
We are looking for a skilled and motivated Assistant Sales Manager for our Tri-County area. This exempt position will report directly to the Regional Sales Manager. The position will be a vital addition to the region. Focusing on commercial key account development and management across the region, while strengthening relationships to bring increased value to the platform.
Responsibilities
Position Objectives
Develop and drive market strategies regarding key heavy commercial accounts/activity
Collaborate with area sales teams to maximize profitability via up-selling/cross-selling
Grow the organizations presence in the heavy commercial segment
Promote the organization and our products via participation with key industry associations, and actively engage in political advocacy efforts
Position Responsibilities
Develop and maintain key account reporting structure for region, track progress & goals
Collaborate with region Sales Manager on region key account strategy
Assist with backlog management to ensure accuracy and quality
Mentor sales team members with key customer acquisition strategies and follow-up
Monitor and assess large project performance
Develop strategies to improve underperforming projects to align with expectations via leveraging customer/operations communication
Enhance commercial strategies surrounding block sales via coordination and close communication with block logistics management.
Qualifications
Required Experience:
At least five years of successful sales and business development experience from the concrete Ready-Mix industry.
College degree is required.
Experienced in market analytics and planning.
Demonstrated leadership/managerial potential.
Demonstrated talent to be innovative and creative.
Compensation & Perks:
Competitive salary & benefits.
Quarterly Sales Bonus Program.
Company vehicle & gas card.
Cell phone & Laptop.
Flexibility to work from home.
Titan America is an Equal Employment Opportunity (EEO) / Affirmative Action employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.
Assistant Manager, Virtual Mail
Remote 2nd Assistant Manager Job
Description About LegalZoomLegalZoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 20 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you're ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem-solvers, we can't wait to meet you. Remote-first In an effort to foster a better work-life balance, LegalZoom is committed to a remote-first work environment. Our Austin, Beaverton, Frisco, LA Metro, and SF Bay Area offices allow our Zoomers to collaborate with teammates and offer special onsite events, lunches, and more.This role is onsite at our Frisco office.OverviewLegalZoom is an innovative company pioneering solutions in postal automation, and while the software side expands, we need the physical side to meet it. The Assistant Manager (ASM) is a skilled and motivated leader responsible for direct leadership of hourly employees in day-to-day functions. You will● Lead a small team that delivers on functional priorities.
Maintain positive internal working relationships by communicating in a professional and courteous manner
Ensure that strategic plans and actions are consistently implemented across the department to meet KPI goals and objectives, making adjustments as needed
Effectively influence the development of a positive work environment that inspires the team to meet the department's daily goals
Work with your Supervisor to implement weekly plans and adjust as needed
Understand the business and identify potential areas of improvement from a technical perspective, compliance, or regulatory risk
Proactively deep dive variations in team performance
Carry out leadership responsibilities in accordance with the organization's policies and procedures
● Communicate and collaborate with other managers to provide seamless support within the location● Communicate and collaborate with other departments and stakeholders● Be the Subject Matter Expert in your area and provide technical problem solving for errors and issues in the assigned department● Hold recurring team meetings with employees in your designated department● Have the ability to think on your feet, assess situations, take corrective action and communicate effectively both written and orally
Work with stakeholders to solve interdepartmental issues and/or concerns
Continuously monitor the daily workflow and provide guidance to employees to meet daily and weekly production goals and objectives
Train, coach, and evaluate staff to maintain operational and quality standards.
Develop and update training documents and best practices
Supports prospective candidate recruiting and new hire onboarding efforts
Work with Management to implement any improvement plans and adjust as needed, in coordination with management.
Assist in the development and testing of new products as requested
Other duties may be assigned