Administrative Associate resume examples for 2025

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Updated March 26, 2025

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Administrative Associate resume

Bryan Pierce

(290) 555-1460 | bpierce@example.com

Miami, FL | 27784 S. Second Ln. - 14166

Work experience

2017 - Present
Administrative Associate, D-R SERVICES - Miami, FL
- Helped implement new guidelines and wrote procedures for training purposes.
- Distributed daily and quarterly financial reports by spearheading implementation of electronic reporting procedures.
- Managed personnel files and personnel status and benefit changes.
- Established detailed test cases, thoroughly documented testing procedures, and implemented internal controls.
- Collaborated and consulted with RN's and management for the best patient care.
2016 - 2017
Office Administrator, D-R SERVICES - Miami, FL
- Maintained all medical records and correspondence pertaining to patient medical records.
- Worked as a front office associate checking patients in/out, scheduling appointments, registering patients, and maintaining medical records.
- Work with Dr. Dirghangi and assisted in patient care and procedures.
- Applied proper ICD-9 and CPT coding to patient invoices and submitted claims to insurance companies for proper reimbursement.
- Acted as interim Business Office clerk and successfully performed data entry, mail processing/distribution and operated multi-line telephone system.
2014 - 2016
Data Entry Assistant, Citi - New York, NY
- Started as a Data Entry Specialist where I made many process improvements to enhance production-tracking needs and communication with management team.
- Accessed information and maintained a computer database.
- Entered information from important documents into company database with great accuracy.

Skills

Re-Enter Data
Procedures
Patient Care
Travel Arrangements
Company Database
Telephone Calls
Computer Programs
Financial Statements
Program Staff
Purchase Orders

Education

High School Diploma, (2014 - 2014)
,

Administrative Assistant resume

Rose Sullivan

Administrative Assistant

(840) 555-7069 | rsullivan@example.com

Jacksonville, NC | 12665 S. Main Rd. - 38695

Work experience

2011 - Present
Administrative Assistant, United States Marine - Jacksonville, NC
- Full time employee that would maintain all student accounts and all accounts payable and receivable.
- Received, tagged and hung clothes; kept racks in order; layaway transactions and customer service.
- Directed communication logistics such as scheduling meetings and attending to client inquiries.
2009 - 2011
Clerk Typist, Walgreen Co - Orlando, FL
- Process intake and maintain records of patients and scan patient medical records into online database.
- Ensured sales floor is fully stocked, correctly priced and safe per company guidelines.
- Entered shareholder information onto the database system.
- Answered and monitored incoming telephone calls.
2008 - 2009
Registrar, Florida Hospital Ctr - Orlando, FL
- Verified benefits, obtained demographics, collected copays and deductibles for all emergency room patients and outpatient services.
- Checked patients in Scanned and inputted information into the computer system Processed payments Closed daily batch payments

Skills

Hippa
Program Support
Management System
Document Preparation
Communication
PBX
Scheduling Appointments
Customer Orders
Office Procedures
Social Workers

Education

Master's Degree, Elementary Education (2007 - 2008)
University of South Florida
Tampa,
Bachelor's Degree, Psychology (2004 - 2007)
University of Houston
Houston,

Administrative Staff resume

William Russell

Administrative Staff

(210) 555-0072 | wrussell@example.com

Jacksonville, FL | 57044 N. Park Ln. - 67329

Work experience

2020 - Present
Administrative Staff, Randstad USA - Jacksonville, FL
- Maintained Nuclear Learning Management System used to schedule classes and verified training requirements.
- Assisted in several community health screenings by setting up screening stations, interviewing and collecting confidential information.
- Provided support (including scheduling meetings, traveling and conferences) for the Director.
- Generated reports in MS Word, Excel and PowerPoint.
- Calendar management, meeting preparation, travel arrangement processing for Operations Director and Quality Director and teams.
2019 - 2020
Administrative Assistant, Production, Bank of America - Jacksonville, FL
- Review and process timesheets for submission to Payroll department.
- Designed subject matter expert questions and answers for new customer service representatives.
- Coordinate conference room scheduling with colleagues and external guests.
- Maintain working knowledge of constantly changing guidelines and procedures.
- Recruited to the pilot study for the implementation of a word processing center in 1979.
2016 - 2019
Customer Service Clerk, Bank of America - Jacksonville, FL
- Resolve account disputes while adhering to company policies and procedures.
- Managed quality communication, customer support and product representation for each client.
- Provided customer service, education, basic website troubleshooting, and problem resolution for checking and savings account holders Deepened/retained customer relationships
- Answered incoming calls, provided exceptional customer service, met sales goals, handled customers questions and concerns regarding accounts.
- Answered customer questions regarding problems with their accounts.
- Process customer payments and answer fee related questions Respond to service inquiries and document customer complaints

Skills

Efficient Service
Travel Arrangements
Word Processing
Offering Assistance
Telephone Calls
Staff Members
General Contractors
Customer Service
Administrative Tasks
Financial Statements

Education

High School Diploma, (2016 - 2016)
,

Associate Administrative Assistant resume

Helen Martin

Associate Administrative Assistant

(390) 555-5657 | hmartin@example.com

Dallas, TX | 57814 E. Main Ave. - 64241

Work experience

2015 - Present
Associate Administrative Assistant, Robert Half International - Dallas, TX
- Performed a variety of Internet research functions and used word processing, spreadsheet and presentation software.
- Issued parts for customer purchase orders.
- Performed clerical tasks such as: filing, copying, faxing, scanning, and mailing.
- Maintained SharePoint Internet and Extranet websites.
2005 - 2015
College Assistant, UNIV OF MISSOURI KANSAS CITY - Saint Louis, MO
- Developed MapReduce program on Hadoop to analyze and compute Twitter hashtags frequency using Apache Hadoopframework in Java programming language.
- Provided administrative support with varied tasks such as correspondence, filing and word processing.
- Managed over $2 million in estate bank accounts; facilitated closing of all real estate transactions.
- Enter data for reinvestigations into the Investigations Database after scanning is completed.
1997 - 2005
Receptionist/Customer Service, H&R Block - Chicago, IL
- Demonstrate client service specialism including catering sales, day to day operations, press and intercultural communication.
- Answer inbound telephone calls on a daily basis Set up appointments with guests Greet guests

Skills

Menu Items
Bank Products
Customer Questions
Financial Statements
Office Tasks
Procedures
Customer Transactions
Communication
HR
Logistics

Education

Bachelor's Degree, Psychology (1994 - 1997)
University of Illinois at Chicago
Chicago,

Junior Administrative Assistant resume

Christine Greene

Junior Administrative Assistant

(720) 555-2026 | cgreene@example.com

Birmingham, AL | 35919 W. Maple Ln. - 14964

Work experience

2020 - Present
Junior Administrative Assistant, AT&T - Birmingham, AL
- Organize and track hard copy files of commercial construction projects.
- Maintained personnel files for all employees in the Lisle/Naperville area.
- Audited warehouse inventory each quarter, and assisted with material purchase orders.
- Maintained visitor logs Updated office procedures.
2016 - 2020
Assistant Secretary, AT&T - Atlanta, GA
- Maintained attendance records of employees and distribution of payroll checks.
- Processed legal documents, mail merges, and reviewed correspondence.
- Communicate with customers online and over the phone about their internet service.
- Make travel arrangements, prepare and track employee expense reports.
2015 - 2016
Customer Service Assistant, AT&T - Atlanta, GA
- Restored and strengthened customer relations through the coordination of stewardship and engagement.
- Assist with initial set up of High Speed internet modem and computer settings.
- Assist customers with complaints and special requests regarding the repair of their high speed internet services.
- Managed and assisted with side by side training of new Customer Sales Specialists when needed

Skills

Lawson
Office Supplies
Customer Complaints
Student Body
General Correspondence
CRM
Bank Deposits
Front End
Word Processing
Order Entry

Education

Bachelor's Degree, Communication (2012 - 2015)
Arizona State University
Phoenix,

Senior Administrative Assistant resume

Frances Taylor

Senior Administrative Assistant

(570) 555-9588 | ftaylor@example.com

Alpharetta, GA | 73107 E. Cedar St. - 62748

Work experience

2019 - Present
Senior Administrative Assistant, American International Group - Alpharetta, GA
- Prepared all bills for accuracy and payment and placed insurance submissions in database.
- Created and edited PowerPoint presentations and organized materials for meetings Processed invoices through the Ariba system.
- Prepared, bound and distributed Quarterly departmental profit center reports for executive management.
- Manage the Sr. District Vice President and calendar, voicemail, emails, and make appropriate corporate travel arrangements.
2016 - 2019
Executive Assistant To President, Fred's - Memphis, TN
- Computed company budgets by store on spreadsheets for planned payroll and sales every week.
- Prepare, edit and organize quarterly Audit Committee Board Meeting materials.
- Maintain CEO's calendar by planning and scheduling meetings, conferences, and teleconferences.
- Managed multiple calendars using Outlook; schedule meetings and made travel arrangements for director and marketing team.
- Set up conference calls/meetings and manage/create calendar events.
- Act as liaison for employee HR questions.
2011 - 2016
Executive Administrative Assistant, Adecco Staffing, USA - Memphis, TN
- Created PowerPoint presentations and (2) templates (using Slide Master) that were used for OPs Review Meetings.
- Provided administrative support to First Vice President of Marketing, as well as overseen administrative tasks for the Marketing Dept.
- Scheduled, and coordinated weekly meeting materials and technical needs primarily with high-level executives.
- Schedule staff meetings and travel arrangements.
- Managed all aspects of office operation including the maintaining and purchasing of equipment, streamlining of office procedures and budgeting.
2009 - 2011
Sales Administrator, J. C. Penney - San Bernardino, CA
- Assisted on the sales floor and maintained sizing, colorization and organization of merchandise.
- Organized clothing by size and assist with any customer service.
- Coordinate and assist stockroom personnel Replenish sales floor merchandise and inventory checks
- Presented excellent customer service and promptly solved all customers' needs.

Skills

Scheduling Appointments
HR
Special Events
Human Resources
Powerpoint
Committee Meetings
Purchase Orders
Phone Calls
Presentation Materials
Sales Activities

Education

Bachelor's Degree, Business (2001 - 2004)
California State University - San Bernardino
San Bernardino,

Senior Administrative Associate resume

Laura Flores

Senior Administrative Associate

(240) 555-1629 | lflores@example.com

Chandler, AZ | 43853 N. Maple St. - 64112

Work experience

2017 - Present
Senior Administrative Associate, Avnet - Chandler, AZ
- Developed processes and procedures for the four departments.
- Assist with all payroll and accounting procedures Designates and assigns trainers as necessary.
- Utilize Microsoft SharePoint, Excel, Word, Power Point and Outlook and Lync.
- Approved and submitted payroll (ADP), supported with HR functions (Workday), and updated Organizational Chart.
2014 - 2017
Executive Administrator, Neff - Chandler, AZ
- Implement office procedures and policies to staff members.
- Integrated Viewpoint V6 Software with accounting, information and project management systems to help the company increase its efficiency and productivity.
- Guided and advised on policy, practices, and procedures and supported managers in Employee Relations disputes.
- Organized logistics for conferences and special events.
2004 - 2014
Administrator, Neff - Chandler, AZ
- Demonstrated excellent oral communication while thriving in a call center environment
- Provided hardware support for 18 call center users and 200 external state users.
- Learn and utilize the administrative functions within ADP Pay Force and Halogen.
- Managed 5 member CNC team Extensively worked for Report/Form Design and Jetform configuration.
- Installed & administered NFS services.
2002 - 2004
Sales Administrator, Neff - Chandler, AZ
- Performed full order entry, quoting, and work with TE field sales to establish direct and strategic pricing contracts.
- Completed multiple data revisions of company-wide sales support documentation.
- Create equipment purchase orders to Lavatec and Softrol, provide sales reporting, and maintain sales electronic and paper files.
- Review government and commercial purchase orders to RFQ's for accuracy.

Skills

Scheduling Meetings
Patient Care
Overall Operations
Powerpoint
Potential Customers
Revenue Growth
Travel Arrangements
Linux
REP
Staff Members

Education

Bachelor's Degree, Criminal Justice (1994 - 1997)
American InterContinental University
Chandler,

Administrative Supervisor resume

Sarah Thomas

Administrative Supervisor

(440) 555-6265 | sthomas@example.com

Charlotte, NC | 48742 E. Cedar St. - 29075

Work experience

2020 - Present
Administrative Supervisor, FedEx - Charlotte, NC
- Provide support to Regional Staff and Senior Terminal Managers on key processes / procedures / BETA Test and rollouts.
- Maintain public and employee bulletin boards with Federal, State, and Company policy and procedures.
- Communicated with domestic and overseas offices to arrange FedEx shipments.
- Staff Nursing (1999 - 2002) Scheduled, coordinated and delivered patient care for pediatric to geriatric patients.
2017 - 2020
Customer Service Supervisor, Walmart - Bentonville, AR
- Provide excellent customer service and provide input to improve store functions.
- Regulate breaks for customer service desk and cashiers along with cart pushers.
- Manage the sales floor, moving associates to needed areas.
- Maintain an awareness of all product knowledge information.
2016 - 2017
Human Resources Coordinator, MGM Resorts International - Las Vegas, NV
- Serve as a mentor to the recruitment team to ensure our recruitment processes are fluid and effective.
- Processed checks for health care premiums into an excel spreadsheet and deposited with Finance Department.
- Developed and led recognition programs, developed an inclusive and open door culture throughout the store.
- Processed driver payroll, administered wage garnishments and payments, and maintained record of paid time off.
2015 - 2016
Staffing Coordinator, ManpowerGroup - Las Vegas, NV
- Requested criminal background checks and drug screens for all new hires.
- Complete payroll, E-Verify, Drug test, and back ground checks for Manpower customers and employees.
- Obtain job orders (temporary and contract to hire) from new and existing clients.

Skills

Service Levels
Open Positions
Support Services
Patient Care
Performance Feedback
Word Processing
Customer Service
Service Desk
Loss Prevention
Facility

Education

Bachelor's Degree, Business (2007 - 2010)
Ashford University
San Diego,

How to write an administrative associate resume

Craft a resume summary statement

A resume summary is your opening statement that highlights your strongest skills and top accomplishments. It is your chance to quickly let recruiters know who you are professionally - and why they should hire you for the administrative associate role.

Step 1: Start with your professional title, or the one you aspire to.

Step 2: Detail your years of experience in administrative associate-related roles and your industry experience.

Step 3: What are your biggest professional wins? Here is your opportunity to highlight your strongest accomplishments by placing them at the start of your resume.

Step 4: Don't forget, your goal is to summarize your experience. Keep it short and sweet, so it's easy for recruiters to quickly understand why you're a great hire.

These tips will help you demonstrate why you are the perfect fit for the administrative associate position.

Hi, I'm Zippi, your job search robot. Let me write a first draft of your summary statement.

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List the right project manager skills

Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:

You often need to include the exact keywords from the job description in your resume. Look at the job listing and consider which of the listed skills you have experience with, along with related skills.
Include as many relevant hard skills and soft skills as possible from the listing.
Use the most up to date and accurate terms. Don't forget to be specific.

These five steps should give you a strong elevator pitch and land you some administrative associate interviews.

Here are example skills to include in your “Area of Expertise” on an administrative associate resume:

Administrative Tasks
Purchase Orders
Customer Service
Telephone Calls
Travel Arrangements
Patients
Data Entry
Medical Terminology
PowerPoint
Office Equipment

Patient Care
Eagle
Phone Calls
Excellent Organizational
Provides Administrative Support
Scheduling Appointments
Word Processing
Financial Transactions
Human Resources
Reservations

Home Health
Excellent Interpersonal
Payroll
Rehabilitation
Financial Reports
Meeting Minutes
Expense Reports
Front Desk
Administrative Functions
Event Planning

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How to structure your work experience

Your work experience should be structured:

With your most recent roles first, followed by earlier roles in reverse chronological order.
Job title, along with company name and location on the left.
Put the corresponding dates of employment on the left side.
Keep only relevant jobs on your work experience.

How to write administrative associate experience bullet points

Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.

Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
What were your responsibilities or goals?
How did you accomplish them?
Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )

Here are great bullet points from administrative associate resumes:

Work history example #1

Executive Office Assistant

Macy's

Maintained administrative practices concerning payroll, timekeeping and credit.
Coordinated and proofread PowerPoint presentations for all district and corporate events.
Reconciled non-payroll monthly budget accounts and reports.
Supported four directors: Director of Sales, Director of Finance, Director of Inventory, and Director of HR.
Provided high-level administrative support to the SVP of Operations and HR Manager.

Work history example #2

Department Secretary

H&R Block

Managed sensitive business communications, data, and other information in a discreet and confidential manner.
Assisted with customer service, HR, and administration, including purchasing and distributing supplies for 7 offices.
Managed employee profile documentation including weekly time sheets, vacation time, sick leave, benefits, and payroll.
Submitted and reviewed time and attendance for staff of 30; communicated with payroll to identify errors and made corrections.
Aided in execution of agreements through drafting certificates of insurance/liability.

Work history example #3

Administrative Associate

Farmers Insurance

Utilized Symon, WCM, Lotus Notes, Access, OneNote, Microsoft Excel, PowerPoint and Word daily.
Researched, compiled and analyzed basic information for inclusion in reports, presentations and other communications.
Handled confidential files and monitored incoming payments processed through company platform.
Provided exemplary customer service by establishing open communication with employees regarding any questions or concerns.
Used MS Word, Excel, Access and Outlook daily, and MS PowerPoint occasionally.

Work history example #4

Front Desk Secretary

Borland Groover

Trained in EMR/EHR, filing, faxing and check in/out of patients.
Verified office charges, diagnosis and physician signatures in EHR.
Worked with oncology patients from initial diagnosis through treatment and follow-up appointments.
Recommended processes and procedures to upper management in an effort to increase office efficiency.
Verified authorizations and monitored visits for Medicare patients and assisted Business Office Manager with billing and payroll.

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Add an education section to your resume

Employers are looking for a few things when looking at the Education section of your resume:

The highest degree you have achieved.
TWhere you attended school, and the dates (Although if you graduated some time ago, leave the date off to avoid ageism)
TField of study
TAny honors, relevant coursework, achievements, or pertinent activities

Here are some examples of good education entries from administrative associate resumes:

High School Diploma

2014 - 2014

Highlight your administrative associate certifications on your resume

If you have any additional certifications, add them to the certification section.

Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.

If you have any of these certifications, be sure to include them on your administrative associate resume:

Certified Billing and Coding Specialist (CBCS)
Certified Professional - Human Resource (IPMA-CP)
Certified Medical Office Manager (CMOM)
Word 2010 Certification
Certified Medical Administrative Assistant (CMAA)
Microsoft Office Specialist: Expert (Office 365 and Office 2019)
Certified Management Accountant (CMA)
Certified Manager Certification (CM)
Dental Assistant (RDA)
Certified Medical Interpreter (CMI)

Updated March 26, 2025

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