How do I get a job as a customer service representative?

Question

Zippia Team · Accepted Answer

To get a job as a customer service representative, apply for customer service jobs with a resume and cover letter that describe your accomplishments working with customers in the past. Working as a customer service representative involves talking face-to-face with customers, solving problems, and helping others, so these are the most important elements to focus on during the application process.

It's good to have a high-school diploma or GED to get your foot in the door. Many customer service representatives have associates in arts or business or even a bachelor's degree.

Firstly, look for the right customer service position for you. There are many different types of customer service positions. Some jobs require that you have sales experience, while others will provide you with on-the-job training. Factors such as flexible schedules, working holidays, weekends, and late nights may be important to factor in.

Secondly, create a professional resume. Some elements of a good job application are a sharp resume and a good cover letter. The cover letter is the first document employers read, so it needs to be well-written and precise. Make sure to highlight any specific skills from the job description.

Thirdly, prepare for the interview beforehand. Employers hiring for customer service representative positions usually ask the same interview questions, such as 'do you work well with others?' or 'how would you handle an angry customer?' It's best to practice several of the more common interview questions and how you would respond.

Fourthly, research your potential employer. It's good to know as much about the company as possible. This way you can show that you have done your homework. This comes in handy for the cover or during interview questions. Also, it's a big plus to ask a question or two about the company during the interview.