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Assistant Manager Jobs in Elkridge, MD

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  • Process Manager

    Dexian

    Assistant Manager Job 32 miles from Elkridge

    As a Risk Management Process Manager within the Card Risk team, you will engage with a team of risk managers, product owners and business leads in delivering flawlessly executed event and issue management. Each issue or event is a self-contained project; it requires analysis of the underlying breakdown, identification of the right solution and ongoing execution to facilitate closure. Since risk events and issues do not happen sequentially, at any given time you will be concurrently managing multiple open items. You will collaborate with smart and passionate leaders to improve risk profiles while putting the customer first. You will educate and gain buy-in from key stakeholders concerning the health and performance of processes supporting US Card business. We are seeking dedicated, disciplined, risk professionals who excel in a team environment. This individual will have demonstrated that they can improve company processes, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic environment are essential to succeeding in this role. This individual must display strong partnership and influence to motivate others in delivering flawless execution of Issue and Event management. General Responsibilities: Guides business customer through Risk Event and/or Issue containment and remediation Work with internal process owners, analysts, tech, and third parties Works with the business to analyze and interpret Risk Event and/or Issue results to understand implications and determine appropriate corrective actions Makes recommendations and provides guidance to the business Relationship management - coordinates, influences and negotiates - ensures timelines are met and remediation projects move forward Helps drive investigation of root cause and/or problem solving for remediation projects Coordinates with various teams to ensure timelines are met and remediation projects move forward Maintains all artifacts, evidence and entries into the system of record Training and development of others, as necessary Uses judgment to escalate situations to leadership in a timely manner Meeting facilitation Additional Responsibilities Include: Driving process improvements aligned with desired customer outcomes Providing subject matter expertise on the Issue & Event processes when representing the department in projects and other meetings Understanding and utilizing all Risk Management tools and systems available Drafting and delivering presentations using well-reasoned information and cohesive data in a meaningful way Working collaboratively with direct team and business partners, sharing tools, ideas and expertise An Ideal Candidate Possesses: Demonstrated outstanding communication, relationship building and collaboration across cross-functional teams Strong problem identification, resolution and analytical abilities Experience in management of multiple projects concurrently in an autonomous environment Subject matter expertise in designed Risk Methodologies and corporate risk practices Basic Qualifications: High School Diploma, GED, military experience or equivalent certification At least 2 years of Project Management or Process Management experience At least 1 years of Operations, Financial Services Compliance or Risk Management experience At least 1 year of experience supporting, partnering and interacting with internal business clients Preferred Qualifications: Business Process Management (BPM) Project Management Professional (PMP) Six Sigma Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
    $79k-126k yearly est. 16d ago
  • Healthcare Operations Manager

    Medasource 4.2company rating

    Assistant Manager Job 8 miles from Elkridge

    Job Title: Healthcare Operations Trainer Contract Length: 6-Month Contract (Potential for Full-Time Conversion) Our client is seeking 4 dynamic Healthcare Operations Trainers to support department-level adoption of Vizient operational and financial improvement efforts. This role is not a traditional Process Improvement or PI consultant position-it's about educating, engaging, and driving real change at the department level. Trainers will work closely with finance teams, nurse units, clinical leaders, operations leaders, and admin teams to help them understand, interpret, and implement recommended changes based on Vizient feedback. This position will collaborate with System and Member Organization department managers and leadership to support, educate, and guide the effective use of internal and external benchmarking and related tools. Partner with operational leaders to drive labor, supply, and purchased service productivity, as well as cost improvement efforts. Support key strategic organizational priorities, such as labor management, financial and operational performance, and System-wide performance improvement initiatives. Key Responsibilities: Serve as an on-the-ground trainer and advisor to clinical, administrative, and operational teams across the hospital organization. Lead in-person and virtual training sessions to guide users in understanding and utilizing Vizient reports and recommendations. Provide “at-the-elbow” support, working side-by-side with teams to navigate and apply feedback. Follow up post-training to assess adoption and offer additional support to ensure real implementation of changes. Act as a cheerleader and motivator, encouraging department leaders to embrace change and improve outcomes. Top Skills & Qualifications: Experience as a trainer or educator in a healthcare setting (Note: This is not an EMR training role). Solid understanding of healthcare operations-backgrounds such as nurse unit managers, operational leaders, or organizational development professionals in a healthcare environment are ideal. Strong communication and interpersonal skills with a positive, engaging, and motivational presence. Demonstrated ability to drive behavioral change and adoption of new tools or processes. Preferred Qualifications: Experience training on Vizient or a comparable healthcare benchmarking/operational tool is a strong plus. Interest in change management & process improvement or (Our client is open to training and investing in high-performing Trainers for a future transformation consultant role)
    $69k-103k yearly est. 11d ago
  • District Manager

    Confidential Careers 4.2company rating

    Assistant Manager Job 34 miles from Elkridge

    We are seeking experienced and innovative leaders to support our growing markets in the retail space. Our District Managers are responsible for overseeing operations of assigned stores and are accountable for overall operations, staffing and merchandising of retail stores. The District Manager is the immediate supervisor of the store managers and work closely with them to ensure that each store is achieving maximum profitability through execution of short- and long-term strategies. District Managers provide leadership, execute corporate directives and develop strategies to maximize people development. JOB RESPONSIBILITIES: Oversee the overall operations and sales performance of multiple retail locations within assigned area. Provide leadership and strategic direction to each retail store team to create an environment that ensures guest satisfaction, maximum productivity, profitability and sales results. Responsible for conducting store visits focused on people, customer service, store contribution, and adherence to loss prevention initiatives. Manage all appropriate merchandising programs in an accurate and timely manner while adhering to company established standards of store presentation. Anticipate, analyze and determine all sales and operational opportunities within the marketplace and contribute ideas, strategies and innovations based on knowledge of local market conditions and store environment. Ensure stores have proper inventory levels to support sales growth and to meet local market demand. Complete store visit reports per an established visitation cycle ensuring time for efficient and effective store visits and follow up as needed. Provides leadership and direction to store managers, including assistance in recruiting, selection, and orientation processes, assists with employee development and training programs; planning, monitoring and appraising job results. Ensure accurate and timely completion of all required physical inventories and related Loss Prevention assignments/requirements. Responsible for seeking out and participating in community events that resonate with our consumers, i.e. fairs, events, conferences, expos, and other public gatherings, in order to promote the organization's mission and initiatives. Additional duties as assigned. PHYSICAL ASPECTS/WORK ENVIRONMENT: Must be able to stand or walk for up to eight hours a day. Frequent reaching and bending and twisting - below waist and above shoulders. Frequently required to use repetitive hand-to-finger motions and reach with hands and arms. Frequently lifting up to twenty pounds, occasionally lifting up to 40 pounds. Push/pull up to 20 lbs. Ability to climb ladders, reach and bend. Work in temperatures ranging from 50 - 85 degrees - especially in our stock room areas. Use of a computer up to 60 % of the time throughout the day. Frequent travel throughout assigned market; Ability to travel up to 75%. *Reasonable accommodations may be made to enable individuals to perform the essential functions. QUALIFICATIONS: Bachelor's degree in business or related field preferred; or equivalent years of experience sufficient to successfully perform the key accountabilities of the job required 5+ years progressive retail experience required 5+ years in a leadership role (direct or indirect) Prior managerial/supervisory experience preferred High degree of proficiency MS Office Suite, Outlook & Internet applications Must have demonstrated leadership ability, good communication skills, be self-directed, self-motivated and customer service oriented Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills Strong verbal and written communication skills (including analysis, interpretation, & reasoning) Solid understanding and application of mathematical concepts Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment. Ability to work with and influence peers and senior management Self-motivated with critical attention to detail, deadlines and reporting Must have a valid driver's license
    $98k-164k yearly est. 6d ago
  • Operations Manager

    Albireo Energy

    Assistant Manager Job 9 miles from Elkridge

    This position is a key member of the Building Automation business responsible for the successful operation of the department. Reporting to the Mid-Atlantic Director of Operations, this position assists management in maintaining mission objectives and manages direct reports such as, but not limited to, Project Managers, Specialist Supervisors and electricians. This individual will oversee the successful execution of a projects team within the Greater Baltimore Area. Essential Functions: An individual must be able to successfully perform the essential functions of this position with or without reasonable accommodation. Ensure that effective and efficient systems are in place to enable superior performance that will ultimately drive value for our clients. Develops and manage the department budget. Ensure the team achieves forecasting accuracy month to month and end of year to allow for better planning and reporting. Keen understanding of P&L budgeting. Leads all Work in Progress (WIP) monthly meetings for the respective segments and holds accountability to cost to complete estimates. Ensure that all quality and safety standards, specifications and policies are met, drive continuous improvements, and collaborate with the team to drive efficiencies. Ensure that the correct resources are identified and staffed appropriately. Ensure regulatory compliance across a range of federal, state, and local agencies. Support a culture based on open/honest dialogue and involvement with all team members that demonstrates the value of their input and engagement in improving performance. Provide direct oversight for the field team including project managers, supervisors and electricians. Mentor and train project managers to improve communication skills, customer relationships and conflict resolution. Provide specific and timely Performance Management for all direct reports to include but not limited to SMART targets, reviews, feedback, training, mentoring, coaching. Drive employee engagement, training, and development as appropriate for the role. Participate in project development with the sales department. Maintain a current and thorough understanding of industry trends and the local construction market. Contribute to driving business development and retention objectives by fostering relationships and technical capability. Drive a culture of high performance and accountability in employee safety. Requirements Bachelor's Degree in a technical field preferred, however, an equivalent combination of education and experience (High School Diploma or GED equivalent a minimum requirement) will also be considered. Must have at least 5 years of experience managing Building Automation construction projects. Familiarity with the Automated Logic product line is preferred. High level comprehension of Building Automation Systems is required. Supervisory Experience: 3-5 years' experience leading, coaching and mentoring direct reports. Previous experience in vertical markets, including Higher Education, Healthcare and federal government. Understanding of Microsoft systems (Office, Dynamics/AX, CRM). Excellent written and verbal communication, interpersonal skills; high quality document control. Medical Insurance Dental Insurance Vision Insurance Basic Life Insurance Voluntary Life Insurance Short Term & Long Term Disability Paid Vacation Paid Sick Time Paid Holidays 401K with Company match Albireo Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $68k-109k yearly est. 3d ago
  • Process Department Manager

    The Sotland Group

    Assistant Manager Job 8 miles from Elkridge

    This is a leadership role at the plant site, so you are reporting directly to the General Manager. Day to day, this means of course you'll be wearing many different hats, but you'll essentially be running the majority of the plant and driving overall process improvement -- so that means overseeing everything from our chemical process to managing people to creating efficiencies from energy standpoint, water usage, etc. The main areas that will need attention will be a combination of leadership and mentorship, plus someone who can strategically assess current operations and where/how we can find efficiencies or cost saving. Review daily processing operation with the processing team managers and supervisors with respect to overall efficiency, product requirement, and production schedule and develop plans to obtain desired results. Review current inventory levels and anticipated customer demand with Logistics to assure adequate order fulfillment. Partner with the Maintenance team to ensure scheduled maintenance is planned and completed timely. Develop and implement plans to improve performance, drive continuous improvement, and build technical depth and leadership capability. Determine the future state of the department and develop and implement plans that drive towards the future state. Develop and maintain a good working climate by developing a team. Conduct performance evaluations on a timely basis and establish performance goals. Ensure that supervisors and team managers are building teams, setting expectations and holding employees accountable. Manage union relationship and grievances with Human Resources. Requirements: BS/BA in chemical engineering or similar (Mechanical Engineering helpful) AT LEAST 5+ years of experience leading operations required Management experience in a unionized manufacturing environment highly preferred. Consumer products (especially sugar) manufacturing preferred. Mechanical understanding - basic knowledge, basic troubleshooting Chemical processes understanding - knowing how and where to create efficiencies (like energy usage, water usage) Leadership abilities, willingness to mentor junior engineers, exposure to union environment Industries: Open to food, pharmaceutical, petrochemicals, paper and other manufacturing industries - again, chemical process and mechanical knowledge is important
    $54k-107k yearly est. 11d ago
  • Strategy and Operations Manager

    Veteran Executive Leadership

    Assistant Manager Job 30 miles from Elkridge

    About the Role VXL is looking for a Strategy and Operations Manager to drive execution across our growing portfolio of veteran-led businesses. This is a high-impact, hybrid role that blends operational strategy, financial controls, and hands-on project leadership. You'll help streamline operations, improve profitability, and lead cross-functional initiatives from HQ to the field. This is a great fit for a military veteran with leadership, construction, and finance experience who thrives in dynamic environments and enjoys turning strategy into results. What You'll Do Execute Strategy: Turn leadership goals into actionable plans across multiple companies. Control Financials: Oversee job costing, budgets, and reporting; act as a Controller for project financials. Drive Projects: Lead integration, process improvement, and special projects across field and office teams. Report Progress: Track KPIs, build dashboards, and ensure initiatives stay on track. Support Leadership: Be a trusted execution partner to the Chairman and executive team. Who You Are ✔ Military veteran - ideally a former officer or senior NCO with Battle Staff experience ✔ Experienced leader with 7+ years in operations, construction, or project execution ✔ Finance-savvy, comfortable with P&L management, estimating, and cost controls ✔ Organized and objective - you make data-backed decisions and thrive on structure ✔ Adaptable, able to work in the office, on job sites, or remotely as needed Bonus Points If You Have: PMP certification or project management credentials Experience with HVAC, mechanical trades, or skilled construction projects Familiarity with QuickBooks, PowerBI, Workiz, or Procore Why VXL? VXL exists to empower veteran leadership through the acquisition and growth of skilled trades businesses. You'll join a team committed to excellence, mission focus, and building sustainable companies where veterans thrive. 📩 Ready to lead? Apply now and let's build something impactful-together.
    $68k-109k yearly est. 20d ago
  • Site General Manager

    Critical Fit Recruiting

    Assistant Manager Job 28 miles from Elkridge

    The Site General Manager will oversee manufacturing, purchasing, inventory control and manufacturing engineering/planning. Recommend manufacturing policies and programs to guide the product lines in maintaining and improving the competitive position and profitability of the operations. RESPONSIBILITIES: Develop and implement strategic plans and objectives for the organization that are in line with the company's business goals. Ensure that the site's strategic plan is aligned with and supports the mission, vision, and overall business plan Collaborate with the management team to create long-term company strategy. Communicate and explain the strategic objectives to various stakeholders with the company. Measure the effectiveness of the implemented strategies and necessary adjustments as required Lead and manage the implementation of new business initiatives and strategic projects. Identify and address issues and risks that could affect the achievement of strategic objectives. Maintain and support the site performance measurement system through the tiers of leadership from plant/shop floor to the senior leadership team. Maintain safe working conditions for all in the area and ensure that production activities do not adversely affect the local community or environment and achieves compliance with external regulations and corporate EHS systems. Identify opportunities, develop, and execute improvement plans to achieve the site targets. Provide leadership on problem root cause analysis, identifying actions, and timely resolution. Coordinate, review, and approve all proposal activities associated within the assigned business areas. Coordinate, review, and approve all material and labor estimates for new and recurring programs within the assigned business areas. Work with other departments to review all design documents involving manufacturing and procurement to ensure the program's execution is successful and profitable. Review and approve all Engineering Release Authorization documents within the assigned business areas. Monitor, review, and evaluate the performance of budgets for all assigned programs. Implement corrective action to achieve satisfactory performance to budgets, as necessary. Develop EAC's / ETC's for the necessary programs and report the findings to the Program Office and Program Finance Office. Serve as a focal point for all necessary activities between departments. Communicate all necessary information to the Operations departments so that plan(s) can be timely executed within established direction. Assist in the resolution of unresolved Engineering issues affecting efficient manufacturing operations. Assist in the resolution of unresolved vendor issues. Assist in the development of yearly capital equipment planning. Participate and present to Senior Management the status of assigned programs during monthly reviews. Monitor all planned deliveries for timeliness and assures customer satisfaction through the delivery of a quality product. Perform those administrative activities necessary for the effective management of the product lines including product line goals and objectives, and planning, organizing, integrating, and measuring the work performed within the organization. Review and evaluate cost effectiveness, consistency, quality, accuracy, and performance to standards and take actions necessary to correct discrepancies. Ensure compliance with all contract security requirements. BACKGROUND PROFILE: Four-year college degree, or equivalent, in technical field (preferably industrial engineering) and/or business administration. Minimum of twelve years' experience in management in a manufacturing environment. Demonstrated ability to lead cross-functional projects with geographically diverse teams. Proven ability to work independently and influence, with and without direct authority, production associates, staff associates, site management, and senior business management. Excellent analytical and communication skills, and a history of accomplishing problem resolution. Familiarity with personal computer software. Capable of performing responsibilities under prominent levels of stress. Ability to set priorities and handle multiple assignments under minimal supervision.
    $65k-125k yearly est. 14d ago
  • Licensed Salon Manager

    Sport Clips 3.8company rating

    Assistant Manager Job 29 miles from Elkridge

    Exciting opportunity in Hampstead, Md to join a management team for a professional who is looking to make a difference. If you have 2+ years of salon experience and you are passionate about cutting hair, making clients look great, and being a leader in a fast paced environment, we are eager to talk to you. Our team is dedicated to exceptional customer service and building up a large client base, and the ideal candidate for this role has similar goals in mind. Want to stay up to date on the latest trends? At Sport Clips, we provide ongoing training to our hair stylists and barbers so they can stay up to date on the latest haircut trends. If you are interested in growing and learning in your cosmetology career, we encourage you to apply today. The management team's core responsibilities will include motivating and managing the team to deliver excellent results, providing a championship haircut experience for their clients, and leading stylists to reach their highest potential. Managers typically average $28-35/hour including base pay, tips, commission, and bonuses! BENEFITS Benefits of working with us include: * Paid holidays and time off (3 weeks/year!) * NEW Retirement Plan * Ongoing training and support * Attractive benefits package and incentives * Flexibility for maintaining work-life balance * Unlimited career advancement opportunities * Fun, team-oriented salon culture * Become an expert in men and boys haircuts with our ongoing paid industry-leading training programs JOB REQUIREMENTS * A valid cosmetology or barber license * Ability to work a flexible schedule * Exceptional customer service and interpersonal communication skills * Industry passion. Location Information: 2328 Hannover Pike Hampstead, MD 21074 By applying, you consent to your information being transmitted by Recruitics to the Employer, as data controller, through the Employer's data processor SonicJobs. See Sport Clips Privacy Policy at ************************************************ and SonicJobs Privacy Policy at ******************************************* and Terms of Use at *********************************************
    $28-35 hourly 3d ago
  • General Manager - Store Leadership

    Mom's Organic Market 4.1company rating

    Assistant Manager Job 8 miles from Elkridge

    WE: Care more about attitude and work ethic than your experience Love to promote from within Have dynamic and interesting coworkers and customers Have faith in people's potential Make friends at work Take pride in all of our 5 star reviews We are expanding and looking for people to join our team in the Baltimore area and beyond! As a General Manager, you will have the opportunity to work in stores across Maryland, DC, and Northern Virginia. The GM is responsible for: Making a positive impact on P&L management, metrics reporting… you get the idea Having a passion for hiring and developing the best employees Maintaining a laser-like focus on the customer experience Being a team player who can jump in and assist when needed We offer a full range of benefits including: Competitive pay - $90,000/year starting pay - $100,000/year base pay starting year 2 with an annual bonus opportunity Paid time off Exceptional medical, dental, and vision plans 401k and 401k matching Child and bonding leave And more! It doesn't matter where you come from, how much schooling you have, or what industry you're currently in - if you have a track record of success, join us. #J-18808-Ljbffr
    $90k-100k yearly 7d ago
  • Commercial Construction Operations Manager

    Ecruit

    Assistant Manager Job 8 miles from Elkridge

    Job Title: Commercial Construction Operations Manager Job Type: Full-time Reports To: Vice President of Operations Salary: Commensurate with experience About the Company: A leading building envelope contractor with a reputation for excellence, safety, and integrity. With a commitment to quality craftsmanship and innovative solutions, we serve clients across commercial, institutional, and industrial sectors in the Baltimore-Washington area. Job Summary: We are seeking an experienced and driven Commercial Construction Operations Manager to oversee and optimize daily operations of our commercial construction projects. This role is responsible for ensuring that projects are delivered safely, on time, on budget, and to the highest standards of quality. The ideal candidate will bring strong leadership, strategic planning, and operational oversight skills to manage project managers, superintendents, subcontractors, and support staff across multiple projects. Key Responsibilities: Oversee the planning, execution, and delivery of commercial construction projects from award through closeout. Manage and support project managers and field personnel to ensure operational efficiency and productivity. Implement and enforce standardized procedures, best practices, and quality control measures across all projects. Monitor project schedules, budgets, and performance metrics, intervening when necessary to keep projects on track. Ensure compliance with OSHA regulations, building codes, and company safety policies; drive a strong culture of safety. Provide leadership in resolving project-related issues including change orders, delays, logistics, and client concerns. Serve as a liaison between executive management and project management operations, providing regular reports on project performance. Lead recruitment, training, and development of operations staff. Evaluate and implement technologies and systems that improve field efficiency, communication, and project tracking. Qualifications: Bachelor's degree in Construction Management, Engineering, or related field preferred (or equivalent experience). 8+ years of progressive experience in commercial construction, with at least 3 years in an operational or senior project management role. Deep understanding of commercial construction methods, scheduling, budgeting, contracts, and building systems. Proven leadership and team-building skills. Excellent communication, decision-making, and problem-solving abilities. Proficiency in construction management software (e.g., Procore, Microsoft Project, Bluebeam, Viewpoint). OSHA 30 certification preferred. Strong organizational skills and ability to manage multiple priorities. Work Environment: Split between office and job site environments. Requires travel to job sites within the region. May require occasional evening or weekend work based on project demands. What We Offer: Competitive salary and performance bonuses Health, dental, and vision insurance 401(k) with company match Paid time off and holidays Career development and training opportunities
    $68k-109k yearly est. 4d ago
  • Operations Manager

    JK Executive Strategies, LLC 4.4company rating

    Assistant Manager Job 20 miles from Elkridge

    Practice & Operations Manager Annapolis, Maryland JK Executive Strategies is proud to partner with a well-respected, growing dental practice in search of a Practice & Operations Manager to join its team! The Practice & Operations Manager serves as a strategic and operational leader, responsible for aligning people, processes, and performance to drive exceptional patient outcomes and sustainable business growth. This individual plays a critical role in advancing the Practice's mission of delivering life-changing care, while also building scalable systems that support expansion. Working closely with the Co-CEOs, the Practice & Operations Manager will lead cross-functional teams, optimize day-to-day operations, and help chart the course for the future of the practice. Responsibilities Strategic Leadership & Culture Development Partner with ownership to define and implement strategic initiatives that support practice growth, operational efficiency, and a best-in-class patient experience. Foster a culture of accountability, collaboration, and continuous improvement across both administrative and clinical teams. Serve as a thought partner to the Co-CEOs, contributing insights on team performance, patient trends, and operational opportunities. Champion the practice's mission, values, and high-touch brand experience in all aspects of leadership. Team Management & Development Lead, coach, and develop a high-performing team across front office and clinical support functions. Manage recruitment, onboarding, and training processes to ensure role clarity and skill development. Conduct regular performance reviews and support career growth plans in partnership with ownership. Oversee staffing schedules to ensure optimal daily coverage and productivity. Operations & Systems Optimization Build and refine workflows that support efficient scheduling, patient flow, inventory management, and treatment coordination. Lead cross-functional communication and workflow alignment between administrative and clinical functions. Ensure compliance with all regulatory requirements, including OSHA and HIPAA. Oversee vendor relationships and purchasing to maintain cost-effective supply levels. Patient Experience & Service Excellence Own the end-to-end patient journey, ensuring a seamless, concierge-level experience from intake to treatment completion. Collaborate with the Co-CEOs to increase treatment acceptance and long-term patient loyalty. Manage escalated patient concerns with empathy and professionalism, preserving trust and satisfaction. Business & Financial Performance Monitor daily, weekly, and monthly production and collections to ensure alignment with financial goals. Collaborate with ownership on budgeting, forecasting, and financial decision-making. Oversee accounts receivable processes, payroll coordination, and benefit tracking. Lead cost containment initiatives and participate in vendor contract negotiations. Requirements Bachelors degree in Business Administration, Operations Management, or a related field, preferred. 5+ years of proven experience in operations, logistics, business administration, or process improvement. Experience in a leadership role overseeing cross-functional teams, required. Industry-specific experience (e.g., healthcare, dental, etc.), preferred. Strategic thinker with a hands-on, solutions-oriented mindset. High emotional intelligence and conflict resolution capabilities. Familiarity with Microsoft Office, CRM systems, and/or practice management software. Experience in a fee-for-service or high-end out-of-network environment, preferred. Strong client and customer service mindset. Salary Range $85k - $110k JK Executive Strategies is an Equal Opportunity Employer. It is the policy of JK Executive Strategies to provide equal opportunity in employment and conditions of employment to all individuals regardless of age, race, color, religious beliefs, national origin, sexual orientation, gender identity, sex, veteran or military status, disability, pregnancy-related condition, predisposing genetic characteristics, genetic information, marital status, familial status, prior arrest, domestic violence victim status, non-job related convictions, participation in lawful activities outside of our workplace, or any other status protected by law.
    $85k-110k yearly 5d ago
  • Hotel Manager

    Arlo Hotels 3.6company rating

    Assistant Manager Job 28 miles from Elkridge

    Arlo Hotels, an independent lifestyle hotel, is now actively seeking a dynamic Hotel Manager. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so, keep on reading! At Arlo, we strive to create a sense of awe that leaves those we touch wanting more. This position is responsible for effectively and strategically leading the day-to-day operations of the hotel and its team members. In conjunction with the General Manager, focus on leading ownership of annual budgeting, strategic planning, organizing, and directing all hotel services, including front-of-house and back-of-house operations. Responsibilities and Authorities: Always treat guests with courtesy and respect in a variety of situations. Display honesty and integrity. Conduct monthly, weekly, and pre-shift meetings. Communicate effectively with staff using tools such as development reviews, training, departmental orientation, and monthly departmental meetings. Motivate and develop team members. Create preventive maintenance programs for consistency of the product. Ensure a safe work environment is maintained and updated. Be an inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for that opportunity and outcome. Build strong partnerships with internal customers and outside vendors. Specific Duties: Possess excellent communication and leadership skills; be a strong, creative problem solver both with team members and third-party partners operating within the hotel. Be a proactive, self-starter who can work well both independently and as part of a team. Be comfortable being a change agent and creating a welcoming environment. Be confident with the ability to think clearly on your feet and under pressure. Enjoy negotiating and creating win-win situations for customers, owners, partners, and operational team members. Oversee leadership team members who direct daily operations for the Front Office, Maintenance, Housekeeping, and Security departments. Collaborate with F&B leadership on budgets and ensuring the highest level of service. Design and implement training for departments to exceed service and operational standards. Develop and implement strategies to ensure seamless service delivery while maximizing revenue and managing costs. Develop and maintain budget targets. Lead departmental managers and supervisors to ensure guest and employee satisfaction in a cost-efficient manner. Coordinate with People Services on performance reviews and compliance training. Maintain Arlo Team Member Culture through engagement, training, and development. Lead Safety Committee initiatives and security provisions. Assist in protecting and enhancing hotel assets through maintenance, security, and housekeeping programs, and capital budgeting. Conduct departmental meetings to focus on service, engagement, and revenue management. Attend revenue management meetings and manage P&L. Requirements: 5-8 years of experience in roles such as Director of Rooms, Director of Operations, or Assistant General Manager in a hotel environment. Extensive experience in hotel operational departments including Front Office, Guest Services, Housekeeping, Security/Loss Prevention, Engineering, and Food & Beverage. Proven record of designing and implementing service standards that yield high satisfaction. Experience managing third-party or leased space arrangements. Strong financial acumen to drive revenue and manage expenses. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. #J-18808-Ljbffr
    $66k-103k yearly est. 7d ago
  • Pharmacy Operations Manager

    Charter Global 4.0company rating

    Assistant Manager Job 14 miles from Elkridge

    Title: Pharmacy Benefits Management Supply Chain & Contract SME Duration: 12 Months+ This role is responsible for full lifecycle management of pharmacy supply chain contracts. Responsibilities include: Manage and maintain ownership of 16+ commercial and government contracts, including FEHBP and Medicaid/Medicare arrangements. Negotiate terms and renewals, ensuring alignment with regulatory requirements and operational needs. Collaborate with legal, procurement, and operational stakeholders to ensure contract compliance and implementation readiness. Track contract milestone and maintain comprehensive documentation for audits and oversight. Top 5 Mandatory Skills: Contract lifecycle management - End-to-end ownership of commercial and government pharmacy contracts. Regulatory compliance - Strong understanding of CMS, FEHBP, and Medicaid/Medicare requirements. Vendor & stakeholder coordination - Effective collaboration across legal, procurement, and operations. Documentation & milestone tracking - Organized, audit-ready contract documentation and oversight. PBM domain expertise - In-depth knowledge of PBM operations and supply chain dynamics
    $68k-95k yearly est. 2d ago
  • Assistant Manager, Business Intelligence & Data Science

    Navy Federal Credit Union 4.7company rating

    Assistant Manager Job 36 miles from Elkridge

    To assist with planning, managing, and directing business intelligence and data science functions for the branch. Manage and coordinate production and delivery of business intelligence in the form of dashboards and reports to senior management. Lead large-scale analytic projects to improve branch operations and risk position. Assist with developing and maintaining data and analytics roadmap for the department and investigating and leveraging new technologies in data engineering, visualization and analytics to improve the ability to transform data into insight. Serve as subject matter expert regarding business functions, systems, policies and/or procedures. Manage daily activities of professional employees and/or supervisors. Support senior management in developing and executing strategic plans. Work is performed under limited supervision. Responsibilities Assist with managing and leading business intelligence development, including requirements gathering, design, production implementation and maintenance Oversee project management of multiple reporting, dashboard development, ad-hoc analysis and data initiatives Assist with optimizing business operation performance by analyzing current and forecasting future performance to support strategic initiatives Evaluate/develop/implement analytical techniques and best practices to gain a competitive advantage Maintain understanding of business direction, environment and strategies and work closely with stakeholders to ensure analytic output addresses business needs Assist with leading team to mine large datasets for new sources of information to better understand drivers of performance in branch portfolios Collaborate with ISD to design and build the technology infrastructure necessary to achieve data-driven analytic solutions Partner with internal business partners and external vendors to ensure successful data integration/engineering, and data warehousing Ensure that data processing standards, guidelines, procedures, controls and best practices are followed across the department Develop dashboards leveraging best practices in data visualization and champion the use across the department Assist with managing the collection, correlation, analysis, and reporting of data and studies of organizational information to drive department operations, business decisions, and mitigate risk/loss Assist with managing the maintenance of databases to ensure operational efficiency and reduce operational risk Identify and resolve operational and performance gaps and obstacles; develop and implement changes and improvements Lead the development of reports and solutions to establish and strengthen system controls, facilitate process management, data reconciliation, to improve services and products Maintain thorough knowledge of and ensure compliance with applicable federal and state laws, rules, regulations and NFCU policies and procedures Assist with developing and maintaining team-specific components of the Division Annual Financial Plan (AFP) Participate in organization-wide project teams; monitor projects assigned to the department and ensure milestones are completed on schedule Partner with senior management to ensure internal/external regulatory exam preparedness Assist with developing and implementing new/updated policies, procedures, goals and priorities as necessitated by demands, changing conditions, and/or management request Perform other duties as assigned Qualifications Advanced knowledge of applicable federal and state, laws, rules and regulations that govern the functions Significant progressively responsible experience leading and managing an analytics operation, preferably in a large financial institution to include operational and regulatory risks and controls Working knowledge of banking/financial industry trends, products and services Significant experience in the use of statistical modeling software Databricks, Python and/or PySpark, Significant experience demonstrating thought-leadership, initiative-taking, decision-making and creativity solving business problems Significant experience managing multiple priorities independently and/or in a team environment to achieve goals Significant experience in working with all levels of staff, management, stakeholders, vendors Significant experience supervising and leading professional employees Advanced organizational, planning and time management skills Advanced research, data mining/querying, analysis, and reporting skills, including proficiency in sophisticated statistical methods and modeling, forecasting, and cost/benefit/risk analysis (SQL) Advanced skill in results-oriented leadership in a challenging environment Advanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely Advanced skill producing desired results and achieving goals and objectives Advanced skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes Expert verbal and written communication skills Expert database, word processing, spreadsheet, and presentation software skills Bachelor's degree in Analytics, or related field, or the equivalent combination of training, education, and experience Desired Qualification(s) Working knowledge of Navy Federal's policies, procedures, products, and services Experience in leading and managing in diverse and complex operational environments A Master Degree in Analytics or Math based discipline Hours: Monday - Friday, 8:30AM - 5:00PM Location: 820 Follin Lane, Vienna, VA 22180 About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion. • Best Companies for Latinos to Work for 2024 • Computerworld Best Places to Work in IT • Forbes 2024 America's Best Large Employers • Forbes 2024 America's Best Employers for New Grads • Forbes 2024 America's Best Employers for Tech Workers • Fortune Best Workplaces for Millennials™ 2024 • Fortune Best Workplaces for Women ™ 2024 • Fortune 100 Best Companies to Work For 2024 • Military Times 2024 Best for Vets Employers • Newsweek Most Loved Workplaces • 2024 PEOPLE Companies That Care • Ripplematch Recruiting Choice Award • Yello and WayUp Top 100 Internship Programs From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran. Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process. Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
    $74k-94k yearly est. 6d ago
  • Store Manager | Williams Caloundra

    Munro Footwear Group 4.8company rating

    Assistant Manager Job 28 miles from Elkridge

    Career progression and development opportunities Lead and manage the team in our Williams Caloundra store, with a key focus on customer service, being sales-driven and developing a high-performing team. Who we are at MFG Known for an extensive range, Williams has been pairing Australians with the perfect pair of shoes for life's everyday needs for over 155 years. With more than 290 stores and 2000 team members nationally we strive to be not the biggest but the best footwear company in Australia and beyond. Founded in 1962 by the Munro family, we've grown from a small family-owned business to one of Australia's leading retailers and wholesalers of footwear with some of Australia's most iconic brands, Django and Juliette, Midas, Mathers and Williams. Your new role As a Store Manager, you'll be the driving our Caloundra stores success. You'll lead a motivated, high-performing team, delivering exceptional customer service and sales growth. You'll also oversee store operations and ensure we maintain the highest standards in both performance and presentation. Duties Deliver an exceptional customer experience every time Ensure visual merchandising and stock management are maintained to the highest standard Oversee roster management and control wages Lead, motivate, and inspire your team to hit targets Coach, develop, and mentor your team to achieve their full potential Skills & Experience Passion for coaching and developing your team Strong organisational skills - Ability to multi task Creating a customer service culture Driving performance within your team As a Store Manager no late-night trade is required - A better work life balance Generous discount across all our brands for you and your family! After 12 months at MFG you are entitled to "Life Leave" an extra 4 days off a year Help us build our MFG team | Refer a friend and be rewarded! We welcome individuals from all walks of life and professional experience as our diversity is what makes us great. If you are looking to join a supportive community of passionate individuals. #J-18808-Ljbffr
    $53k-66k yearly est. 5d ago
  • Legal Operations Manager - Publicly Traded REIT

    Larson Maddox

    Assistant Manager Job 25 miles from Elkridge

    We are currently partnered with one of the oldest REITs in the country located right outside of Washington DC that is looking to bring an experienced Paralegal/Legal Operations Manager on to join their team. This Firm is one of the most innovative and dynamic real estate companies in the US and has been a well-established presence in the industry for over 60 years, becoming a proven leader in the ownership, operation, and redevelopment of retail properties across the country's best markets. This individual will have the opportunity to work on a variety of matters, being able to touch several business units within the firm in a fast-paced environment. The role also offers high-visibility and the ability to work directly with senior leaders in the business. Responsibilities: Assist with document drafting, negotiation, and research in cooperation with internal and external legal counsel Negotiate and draft secondary lease documents, including Letter Agreements, Lease Modification Agreements, Waivers, and Discovery Responses Draft telecommunications agreements and other agreements and license forms as needed Adapt existing forms to specific matters/deals and revise form language bases on comments from tenants and/or attorneys Manage intake of tenant insurance information and compliance with lease requirements Qualifications: 5+ years of experience in-house with a Real Estate Firm and/or private practice experience in a Real Estate practice group Commercial Real Estate experience is a MUST Knowledge of legal terminology and real estate concepts and experience drafting and negotiating commercial real estate leases and related documents Excellent written and verbal communication skills Ability to work in a team-oriented environment If this role is of interest, do not hesitate to apply with an updated copy of your resume!
    $67k-108k yearly est. 4d ago
  • General Manager - Wisconsin/Chevy Chase

    Banana Republic

    Assistant Manager Job 24 miles from Elkridge

    Born from two California creatives fueled by their explorer spirits, Banana Republic has repositioned itself as a premium, experiential lifestyle brand for today's modern world. Designed for a life where anything is possible, we use the finest materials with the latest fabric innovations to create timeless, versatile clothing, jewelry, shoes and handbags. Through our home and art collections, we extend beyond apparel and are a part of our customers' lives at home. We are creating memorable, immersive experiences online and in-store that build lasting relationships and solve our customers' lifestyle needs. Our team is made up of passionate and curious storytellers who are pushing the boundaries to deliver consistent, quality product through an elevated customer experience. Sound interesting? Join us as on the BR journey as we create what's next. About the Role As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience. What You'll Do Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators Drive profitable sales through forecasting and scheduling Manages store budget for daily operations in support of the P&L Builds highly productive teams through sourcing, selecting and developing people Accountable for team performance through coaching and feedback Teaches and trains to build capabilities Leads the implementation and execution of all Standard Operating Procedures and initiatives Creates an inclusive environment Implements action plans to maximize efficiencies and productivity Performs Service Leader duties Represents the brand and understands the competitors Promotes community involvement Leverages OMNI to deliver a frictionless customer experience Ensures all compliance standards are met Who You Are 3-5 years of retail experience leading others College degree or equivalent experience preferred Demonstrated ability to deliver results Ability to effectively communicate with customers and employees College degree preferred Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs. Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays Ability to travel as required Business Acumen skills Established time management skills Strong planning and prioritization skills Benefits at Banana Republic Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees One of the most competitive Paid Time Off plans in the industry.* Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.* Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.* Employee stock purchase plan.* Medical, dental, vision and life insurance.* See more of the benefits we offer.* For eligible employees Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity. Salary Range: $58,600 - $80,500 USD Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.
    $58.6k-80.5k yearly 3d ago
  • Formwork Specialist (Territory Manager) Civil

    EFCO Corp 4.3company rating

    Assistant Manager Job 28 miles from Elkridge

    Posted Monday, May 12, 2025 at 6:00 AM Step Into a High-Impact Formwork Specialist Role with EFCO Are you a driven, construction-minded professional with a passion for building concrete structures and making a lasting impact in the industry? Do you thrive on building relationships, solving challenges, and delivering value? At EFCO, we don't just build concrete structures-we build careers, partnerships, and opportunities. As a Formwork Specialist you'll be at the forefront of EFCO's success, working with contractors and industry leaders to provide innovative, cost-effective formwork solutions. This is more than a sales role-it's an opportunity to own your success, build a lucrative career, and be a key player in an organization with a 90-year legacy of excellence. At EFCO , our core values-Quality, Integrity, Innovation, and Super Service-are the foundation of everything we do. With nearly a century of expertise in providing safe, reliable, and cost-efficient concrete formwork and shoring solutions, we empower our team to make a significant impact on construction projects worldwide. When you join EFCO, you're part of a team that sets the standard in engineering, innovation, and customer service while driving the future of concrete construction. Your Role as a Formwork Specialist (Territory Manager): As a Territory Manager, you will be the primary trusted advisor for formwork buyers in your territory. Your mission: drive profitable business growth by offering EFCO's state-of-the-art forming systems. You'll develop deep industry relationships, understand customer needs, and deliver tailored solutions that help clients build safely, efficiently, and cost-effectively. Key Responsibilities: Develop and expand EFCO's market presence within your designated territory through strategic prospecting and relationship building. Position EFCO as the go-to supplier for formwork and shoring systems by establishing strong partnerships with key decision-makers. Use a consultative sales approach to uncover customer needs, present innovative solutions, and close high-value deals. Conduct on-site visits, utilize EFCO's state-of-the-art marketing materials, and provide expert guidance to showcase the benefits of our solutions. Manage and control the entire sales cycle, ensuring efficient processes and outstanding customer satisfaction. Consistently exceed performance goals in customer outreach, proposals, orders, and revenue growth. Identify and prioritize high-value opportunities in your sales funnel. Maintain detailed and accurate records using EFCO's Salesforce platform, ensuring transparency and strategic alignment. Develop accurate monthly forecasts and tailor your sales approach to align with customer needs and company goals. Customer Support & Relationship Building Serve as a trusted consultant, ensuring customers receive exceptional support throughout the project lifecycle. Proactively solve challenges, address concerns, and provide insights that improve project outcomes. Uphold EFCO's values and reputation in every customer interaction, fostering long-term loyalty. Continuous Professional Growth Take ownership of your career by investing in ongoing learning, sales training, and industry research. Embrace a “Hungry, Humble, Smart” mindset, demonstrating tenacity, adaptability, and innovation. Stay ahead of industry trends and consistently refine your sales approach to maximize results. Duties: Correspond with existing and new customers to establish and maintain long-term relationships. Review contract drawings and thoroughly interview clients to determine project needs. Develop and demonstrate innovative solutions to customer forming needs. Develop operations and Best Value Worksheets to validate the solution of delivering the Lowest In Place Concrete Costs. Negotiate pricing, terms, and implementation dates. Close orders and follow up to manage implementation and ensure a successful project. Qualifications: Knowledge of concrete construction and forming techniques preferred. Strong mechanical aptitude. Desire to succeed and ability to overcome obstacles. Ability to read blueprints preferred. Track record of success and advancement. Engineering degree a plus, not required. Base Salary Plus Competitive Commissions and Comprehensive Perks Auto allowance Medical, dental, and vision insurance Flexible Spending Account Health Savings Account Life and AD&D insurance 401k options PTO 10 paid holidays Final candidates will be required to pass a post-offer pre-employment physical and drug screen. Are You Ready to Build More Than Just Structures? If you're ready to step into a role where you can truly make an impact, maximize your earnings, and join a company that values your expertise, we want to hear from you. Apply today and take the next step in your career with EFCO! Quality | Integrity | Innovation | Super Service #J-18808-Ljbffr
    $88k-121k yearly est. 7d ago
  • Operations Manager

    Quick Homebuyers, Inc.

    Assistant Manager Job 37 miles from Elkridge

    Incomplete applications will not be considered. Please ensure you've read the full listing and emailed all requested information to ******************* Since 1986, Quick Homebuyers, Inc. has bought and sold over 3,000 properties in the Washington, DC Metro Area, prioritizing solving problems for sellers and providing a seamless selling process. With 39 years of experience, Quick Homebuyers is a local, family-owned company with an A+ rating from the Better Business Bureau and 5 stars on Google. Their services include buying houses in need of repairs for cash in "as is" condition, covering all closing costs, and offering fast settlement options. Role Description This is a full-time, on-site role located in Annandale, VA (Monday-Friday, 9am-6pm). The Operations Manager plays a critical role in supporting the company's team and working closely with the CEO/COO by managing executive and operational tasks: Maintain and update company database systems (Outlook, Pipedrive, Google Drive) Oversee company billing, ensuring invoices are paid, documented, and organized Prepare contracts, complete required forms, assemble client binders Nurture warmer leads via proactive phone outreach Assist with running/analyzing CMAs Manage CEO calendar, contact lists, and personal commitments Managing all service requests with contractors Our office environment is fun, supportive, and fast-paced, made up of a close-knit team committed to helping the company achieve its goals. We're looking for someone who can match the energy and drive of our dynamic group-please apply only if the personality traits and qualifications below resonate with you. Personality Qualifications People-person! Effective communication and interpersonal skills Strong, confident, upbeat, and engaging phone presence Personable, driven self-starter Takes initiative and ownership of their tasks to work independently Thrives in a fast-paced environment Organized and proactive, efficiently managing daily tasks on-demand Qualifications Minimum of 3 years in sales, customer service, and/or administrative experience Minimum of 2 years experience in real estate Knowledge of real estate industry practices and regulations Typing speed of at least 60 WPM Proficiency in Microsoft Office (Excel) Strong verbal/written communication skills Strong organizational skills with a keen eye for detail and accuracy Strong critical thinking skills and ability to multi-task in a fast-faced environment Compensation This position offers a base salary of $60,000, plus a 2% commission of the company's net profit on ALL deals. (Example: $50K profit on one deal to QHB = $1000 commission). * In 2024, the total commission earned for this role was over $30,000 .* Please Note This is a home office in Annandale, VA; the house was specifically built to include a fully equipped office space, completely separated from the residential space. The office area features individual office rooms for each team member, a dedicated conference room, and a kitchen for lunch breaks. You are more than welcome to bring someone with you to the interview. If you have any concerns or questions about the home office setup, feel free to call and speak with our current staff. Please email your resume, a computer screenshot of your typing speed result (typingtest.com, 1 minute test - easy text) and/or forward all questions to ******************* . We will not be monitoring LinkedIn direct messages.
    $30k-60k yearly 4d ago
  • Deputy Shift Supervisor (Night Shift) - Top Secret Cleared

    Gridiron It

    Assistant Manager Job 38 miles from Elkridge

    Deputy Shift Supervisor (Night Shift) Work Type: Onsite Remote Work: No Clearance: Secret clearance required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. Salary: $114-124 k (Compensation is determined by various factors, including but not limited to location, work experience, skills, education, certifications, seniority, and business needs. This range may be modified in the future.) Gridiron IT is looking for a Deputy Shift Supervisor (Night Shift) to work in Reston, VA office. Job Description: The Deputy Shift Supervisor assists the Shift Supervisor to help facilitate Operations through queue management, incident resolution, and escalation management (personnel and performance issues). These responsibilities are in addition to Escort and WADE Operator roles. Queue Management / Incident Resolution: Provide Fairfax Operations management of SSM queue and personnel management Serve as the Primary Point of Contact (POC) for IcMs on assigned shift Manage IcM queue with SWA management team Escort Anchor: Support responsibilities as needed based on leads availability as detailed in Responsibilities section below Incident Management: Serve as an escalation path point of contact for internal and client-facing incidents, including but not limited to after shift hours support Escalation Management: Personnel management and issue escalation to drive improvements in Operator performance Recommend documentation/Knowledge Base updates to improve operations Document personnel or performance issues in program event record tracker Escalate concerns/incidents to other Leads for awareness Responsibilities: Participate in/lead meetings based on schedule Daily Shift Supervisor Handoff Daily Operations Shift Handoff Escort Anchor responsibilities Assist the Shift Supervisor to facilitate Escort Handoff Calls Report total # of escorts during shift, gather number from the "Completed JIT Requests" in SSM Report # of unhandled requests and environmental data that led them to be unhandled. (e.g. A large influx of requests, Excessive call-outs, SSM issues) Report # of security incidents and discuss any circumstances that led to the incident Report environment events such as Jump Box patches/tool outages Provide updates to the next anchor to relay information to upcoming shifts Support Escort Operations workflow through the following: Monitor the General Teams chat to assist escort operator questions/concerns Manage Unhandled queue (in coordination with the Shift Supervisor and Incident Response Leads) Moving requests from Pending to Unhandled in under 15 minutes. (Click "Reschedule" around 13 minutes if it seems no operators or shared will be available to service request) Informing developers when they are moved to the unhandled queue without being serviced. "Rescheduled" Re-Scheduling Escorts Requests for No Resources (Unhandled) Assisting Escort Operators in ‘reaching out'/'follow-up' with Unhandled JIT Escort requests Continuously Monitor SSM queues/HUDs. Encourage 2:1 escorts when queues are getting backed up Create IcMs (or designate an individual to do so) in the event of a system anomaly (e.g. Stuck request in SSM, Portal is not accessible for all/some escorts, etc). Escalate to Escort Lead when issues arise that require amplifying information or escalation BCP Coordinator responsibilities Personnel Management Serve as an onsite presence for personnel located at primary assigned office and visit other site(s) as coordinated Actively participate and support program and account engagement initiatives Support resource performance initiatives to include training and career development Minimum Qualifications: Bachelor's Degree in IT, Computer Science or a related field preferred, or equivalent relevant experience. 3-5 years of experience in Information Technology with 2 years of experience managing IT staff. 2 years of operations experience providing application infrastructure support; 1 year performing system administrator support. Security Clearance Qualifications: TS clearance level required. CJIS Investigation Certifications/Licensures: Microsoft Azure Fundamentals preferred. CompTIA Security+ preferred PMP or ITIL preferred. Preferred Skills: Experience in supporting Azure/AWS cloud. Experience with system administration support tools such as Windows/Linux Experience supporting a 24x7 cloud-based environment. Experience in supporting Cloud based environment and tools such as Azure. Experience analyzing, troubleshooting, and providing solutions for technical issues. Strong organizational and multi-tasking skills Review system logs to identify and mitigate system issues. Respond to incident tickets in a 24x7 operational environment to meet SLA objectives. Updating knowledge base troubleshooting guides and lessons learned as required. Document system issues resulting in system outages and coordinate change though change management process. Monitor solution performance according to client specification and SLAs, escalate as needed.
    $30k-39k yearly est. 2d ago

Learn More About Assistant Manager Jobs

How much does an Assistant Manager earn in Elkridge, MD?

The average assistant manager in Elkridge, MD earns between $26,000 and $89,000 annually. This compares to the national average assistant manager range of $23,000 to $64,000.

Average Assistant Manager Salary In Elkridge, MD

$49,000

What are the biggest employers of Assistant Managers in Elkridge, MD?

The biggest employers of Assistant Managers in Elkridge, MD are:
  1. Monro
  2. Retro Fitness
  3. Region 3 Transportation
  4. Windsor Fashions
  5. Warby Parker
  6. Domino's Pizza
  7. 28044 Jersey Mike's Ellicott
  8. Domino's Franchise
  9. Sonic Drive-In
  10. Anne Arundel County Public Schools
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