Customer Experience Manager
Assistant Store Manager Job In Rockville, MD
Imagine a world where getting your car serviced was as easy as ordering a pizza. Welcome to Roda, where we are passionate about creating a magical customer experience, saving you time and money. Long gone are the days of waiting in service centers or taking shuttle buses to the metro. We come to you whether you are at home or in the office - giving you one less thing to worry about.
We are a small start-up team located in the greater DMV area. We work remotely most days, but gather in our Rockville office or at area events on a regular basis. We are looking to hire a Customer Experience Manager to help us help grow our booming business and provide our customers with exceptional experiences. The ideal candidate will flourish in a fast-paced and professional workplace.
About the Role
CEMs are the quarterback for the client during their appointment. They ensure that each and every client is surprised and delighted by their experience. CEMs work closely with technicians and parts to provide clients with the information they need to make the best decision for their vehicle. You'll need to be comfortable working with multiple software platforms, juggling multiple clients at the same time, and communicating effectively via text, email, and phone.
We're looking for someone with a passion for delivering extraordinary customer experiences. While service center experience is a plus, what matters most is your passion for making clients happy and being a quick-study who can pick up our technology and systems quickly.
Responsibilities
Manage clients who come in for service appointments
Triage new customer inquiries proactively
Coordinate with vehicle technicians to ensure seamless client experience from start to finish
Manage appointments including scheduling, communication, and payments
Manage shop flow to ensure clients vehicles make it in and out of service as quickly as possible
Leverage service and valet software to keep meticulous records of all client interactions and service
Identify opportunities to improve customer experience and continuously find operational efficiencies to work smarter
Experience
3+ years experience in client service role (could be anything from automotive to restaurants to hospitality to retail)
Demonstrated history of proactive problem solving
Experience and comfort using customer-relationship management software
Ability to juggle a lot of tasks at once effectively with a high attention to detail
Track record of identifying and implementing improvements in customer experience
Track record of going above and beyond to make clients happy
Store Manager
Assistant Store Manager Job In Baltimore, MD
This job contributes to Royal Farms success by leading a team of Associates to create and maintain a positive experience for our customers. The Store Leader is required to regularly and customarily exercise discretion in managing the overall operation of the store. In particular, a substantial portion of time is spent supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing the store's financial performance, and managing safety and security within the store. Additionally, they would be self-motivated, dependable, and able to work effectively in a fast-paced environment while maintaining 100% total customer focus and operational excellence.
Duties and responsibilities
β’ Ensure every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service)
β’ Adhere to the execution of established Royal Farms rules, policies, procedures, and systems
β’ Support and follow all safety and loss prevention initiatives
β’ Assemble an effective retail team through recruiting, training, and development.
β’ Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.
β’ Develop a strong management team through succession planning using the internal promotion process
β’ Implement a strategy to maintain operational excellence and consistency in store cleanliness, food safety, merchandising, and βjust-in-timeβ replenishment
β’ Monitor and analyze business processes and results to profitably achieve Royal Farms goals
β’ Adhere to company policy for checking in external and internal vendors
β’ Ensure the proper execution of all Royal Farms marketing programs
β’ Connect with the community in which we operate to establish positive relationships
β’ Provide leadership to their retail team members that ensures a pleasant customer service experience
β’ Ensures adherence to applicable wage and hour laws for nonexempt Associates and minors.
β’ Conduct meetings with retail team members and encourage on-going open communication, feedback and follow-up
β’ Communicates clearly, concisely and accurately in order to ensure effective store operations.
β’ Resolution oriented in all Employee Relations activities
β’ Recognize employees that adhere to the company's standards
β’ Ensure the compliance of Royal Farms' policies, procedures, and systems (people, safety, assets, cash, etc.)
β’ Complete other tasks as assigned
The typical workweek for this position is anticipated to be approximately 50 hours, reflecting the standard demands of the role. However, we believe in recognizing and rewarding effective leadership and operational excellence. Therefore, the actual hours required may vary based on the successful management of key metrics such as labor demand optimization and completion of all administrative leadership functions. This flexibility allows our store leaders to operate efficiently, contributing to above-average performance levels as indicated by audits, sales reports, and other performance metrics
Qualifications
The ideal candidate for the Store Leader position will:
β’ Have consistently demonstrated strong leadership skills
β’ Possess strong written, verbal, and interpersonal communication skills
β’ Possess strong supervisory and organizational skills
β’ Have at least 2 years' fast food/retail management experience.
β’ Have earned a high school diploma or GED
β’ 2-year college degree preferred
β’ Utilize basic business math and accounting skills, computer skills, and strong analytical and decision-making skills.
β’ Food Safety Certification preferred
β’ Be at least 18 years old
β’ Must be able to travel as required
β’ Must be available to work all shifts, weekends, and holidays based on business needs.
β’ As you will be training employees who are required to lift and bend, you should be able to lift, bend, and stand as many as eight hours per day
β’ Be able to lift and carry 50 lbs
Annual Pay scale- $58,000 - $78,000
Hotel Manager
Assistant Store Manager Job In Washington, DC
ROOST DC is seeking a motivated and results-driven Sales Manager to lead and execute sales initiatives that drive occupancy, revenue growth, and brand awareness. This individual will play a key role in developing strategic partnerships, managing corporate accounts, and representing the property to clients and the local community.
Work daily on scheduling client meetings to create new opportunities, maintain relationships, and increase overall bookings.
Responsible for proactively soliciting new business, managing groups, and extended stay related opportunities.
Duties include, but not limited to direct mailings, sales blitzes, soliciting promotions to local businesses, tele-prospecting, attending trade shows, chamber evens, and marketing.
Actively upsells each business prospect to maximize revenue opportunity and to achieve both individual and team related goals.
Assist with all sales activities that would encompass that Method Co portfolio.
Greet all incoming prospective residence and clients by conducting property tours, qualifying the prospect, and reviewing availability.
Utilize the database for all client related information; record detailed sales notes and opportunities, maintain action plans, and deliver timely sales reports.
Actively engage with the operation team to maintain brand standards.
Qualifications
A true desire to satisfy the needs of others in a fast-paced environment.
Minimum of 2-3 years of experience in sales or marketing - preferably in the hotel/corporate housing industry.
Refined verbal and written communication skills.
Proficient knowledge of computer applications.
Strong analytical, organizational and interpersonal skills.
Must be able to work independently and simultaneously manage multiple tasks.
Must be outgoing and a proven self-starter.
Weekends and holidays may be required as business needs warrant.
College degree preferred.
Requirements
Minimum of 2-3 years of experience in sales or marketing - preferably in the hotel/corporate housing industry
Business Administration Degree preferable
Self-Starter with entrepreneurial spirit
Local candidates must report to the property
Flexibility with work schedule
Customer service experience required
EEOC Statement
Method Co., along with its affiliates, is an e qual opportunity employer and is committed to an inclusive workplace free from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply.
Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Process Manager - CRM
Assistant Store Manager Job In Bethesda, MD
Required Skills & Qualifications:
Expertise in CRM systems for optimizing customer and business processes.
PMP or ITIL certification.
Strong understanding of PMP principles for project execution and process efficiency.
Experience with ITIL Foundations for managing IT services and incident resolution.
Proficiency in JIRA for tracking workflows, project management, and stakeholder collaboration.
Excellent analytical, problem-solving, and communication skills.
Preferred Qualifications:
Experience in Agile methodologies and change management.
Knowledge of process automation and workflow optimization tools.
Note: For H-1B and OPT cases, we are seeking candidates from recognised organizations.
Fleet Operations Manager (Performance & Tactical Ops)
Assistant Store Manager Job In Washington, DC
Job Title: Fleet Operations Manager (Performance & Tactical Ops)
Duration: 6 months contract
Work Location: Washington, DC or Phoenix, AZ (Should be able to coordinate in both MST & EST for cross time zone collaboration).
Work Schedule:
10-hour days, Wed-Sat, 6pm-4:30 am PT. Subject to change during the assignment to relatively similar hours.
(3 days onsite & 1 day remote flexibility)
Job Description:
The Fleet Operations/Tactical Operations Performance Manager (TOP Manager) serves as the real-time operational lead for client's global markets, specifically supporting both owned and driven by operations.
This role is focused on overseeing daily operations, identifying, and addressing immediate operational needs, and ensuring smooth transitions between shifts to maintain continuous market performance globally across the operation.
Responsibilities include closely monitoring real-time operations, promptly responding to issues, and coordinating with local market team or the appropriate team to manage daily workflows.
You will provide guidance to partners and vendors during their shifts, aligning their activities with client's operational standards, and troubleshooting any immediate challenges. This role demands a hands-on approach, with an emphasis on executing operational plans, maintaining performance, and ensuring consistent service levels.
Responsibilities:
To minimize operational disruption, the oversee daily autonomous vehicle fleet operations across all markets, ensuring real-time support, issue resolution, and adherence to safety and efficiency standards.
Monitors live data, escalates problems, manages shift handovers, coaches partners and vendors, and troubleshoots operational challenges.
Provides real-time reporting, enforces safety compliance, and contributes insights for continuous improvement.
Daily Operations Monitoring and Support: Actively oversee daily autonomous vehicle fleet operations across all markets during assigned shifts. Ensure real-time support for local market teams and adherence to established procedures, prioritizing safety, efficiency, and seamless operation 24/7.
Real Time Issue Identification and Escalation: Monitor live operational data to detect and respond to immediate issues impacting AV performance. Serve as the primary escalation point, collaborating with local teams and escalating unresolved problems to global operations for timely intervention.
Shift Handover and Coordination: Ensure smooth transitions between shifts by conducting thorough shift handovers, documenting incidents, and maintaining an accurate log of shift activities and outstanding issues to ensure continuity across 24/7 operations.
Performance Management & Support: Directly manage performance for O&O and validation, while providing hands-on guidance and real-time coaching to client's partners and vendors. Ensure alignment with client's standards and safety protocols, proactively addressing performance issues, and supporting adherence to best practices during each shift.
On-the-Spot Problem Solving: Collaborate with local teams to troubleshoot and resolve immediate operational challenges. Engage with global engineering and operations teams as necessary to address complex issues and ensure feedback loops are maintained.
Real-Time Reporting and Communication: Regularly update key stakeholders on shift activities, operational status, and any incidents. Ensure accurate and prompt communication with global operations and other shifts for effective coordination and rapid response.
Safety and Performance Compliance: Actively monitor and enforce client' safety standards and performance benchmarks within each shift. Address deviations promptly to ensure consistent, reliable, and safe operations across all markets.
Continuous Improvement Feedback: Contribute shift-level insights to drive continuous improvement in daily operations. Report recurring issues and recommend potential adjustments to procedures, collaborating with cross-functional teams to enhance operational efficiency.
Experience:
Experience in Fleet Operations.
24/7 operational continuity ability.
Fast-paced decision-making environments (e.g., military, law enforcement, aviation, logistics, 24/7 operations).
High-Pressure Leadership Experience:
Background: 5+ years of experience in Fast-paced, real-time decision making environments like law enforcement, military, aviation, logistics, or other 24/7 operations environments that require multiple decisions per hour.
Skills: Proven ability to make multiple critical decisions per hour, manage stress, and adapt to rapidly changing scenarios.
Operational Excellence:
Focus: Hands-on experience in monitoring live data, troubleshooting immediate issues, and ensuring 24/7 operational continuity.
Execution: Strong track record of enforcing safety protocols, escalating unresolved problems, and maintaining service efficiency.
Leadership & Collaboration:
Influence: Ability to motivate and guide vendors/partners (not just direct reports) while aligning with organizational standards.
Communication: Exceptional verbal/written skills to articulate complex issues to stakeholders (e.g., executives, engineers, vendors).
Desired Skills:
Experience in Google Workspace (Docs / Sheets / Gmail) preferred.
Experience in Vendor Management.
Education:
Bachelor's degree degree in Operations, Business Administration, or related field (though experience is prioritized).
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Operations Manager
Assistant Store Manager Job In Washington, DC
Veteran Firm Seeking a Director of Operations for a Hybrid Assignment in Washington, DC
My name is Stephen Hrutka. I lead a Veteran-owned consulting firm in Washington, DC, focused on strategic sourcing, supply chain management, and IT Staffing.
One of our newest clients wants to fill a Director of Operations role in Washington, DC.
The ideal candidate is a Washington, DC, Resident with 10+ years of senior leadership experience in HR, Finance, or a related field with a strong focus on federal government contracting.
If you're interested, I'll gladly provide more details about the role and further discuss your qualifications.
Thanks,
Stephen M Hrutka
Principal Consultant
***************
Executive Summary: HRUCKUS seeks an experienced Director of Operations to join our client's team. The successful candidates are not only confident in their abilities but also passionate about driving our client's mission forward.
The Director of Operations will add immediate value by applying their breadth and depth of experience. This role is focused on managing the essential back-office functions that keep our operations running smoothly.
This is a hybrid role, combining remote and in-office work, and will require occasional travel.
Position Duties:
Operational Leadership & Excellence:
Oversee the daily operations of the business, ensuring all back-office functions are executed efficiently and effectively.
Develop, implement, and monitor operational systems that provide clear visibility into goals, progress, and obstacles for critical projects.
Ensure compliance with all relevant regulations and uphold organizational policies and standards.
HR & People Operations:
Oversee the HR department, including performance management, benefits, compensation, and succession planning.
Foster a culture of diversity, equity, and inclusion, ensuring a supportive and empowering work environment for all employees.
Maintain a deep understanding of federal government contracting jargon and processes related to staffing and HR.
Stakeholder Engagement & Communication:
Act as a liaison between departments and the CEO, ensuring alignment of operational activities with the company's strategic goals.
Develop and manage relationships with key internal and external stakeholders, fostering partnerships that support LaunchTech's growth.
Champion transparent communication and cross-functional collaboration to support a high-performance culture.
Change Management & Continuous Improvement:
Lead and manage significant projects and change initiatives, ensuring they align with the company's operational goals.
Advocate for and implement change management strategies that enhance organizational agility and growth.
Financial Oversight & Budgeting:
Collaborate with the CEO on operational budgeting decisions, ensuring efficient allocation of resources.
Monitor key performance metrics to ensure timely and cost-effective completion of operational tasks.
Required Skills:
Bachelor's degree in business, HR, finance, or a related field; advanced degree preferred
10+ years of senior leadership experience in a related field, with a strong focus on federal government contracting
5+ years of proven experience working with federal government contractors, with a track record of successful contract management
Certifications: SPHR, SHRM-SCP, and/or PMP certification is a plus
Experience in technology or high-growth entrepreneurial companies is highly desirable
US Citizenship: Must be a U.S. citizen
Security Clearance: Must either possess an active security clearance (Secret or above) or be eligible to obtain one
Merchandising Manager
Assistant Store Manager Job In Leesburg, VA
Job Title: Merchandising Manager
Reports to: Director of Branding
The Merchandising Manager supports the Director of Branding in developing and executing the club's retail and merchandise strategy. This role manages day-to-day operations across online and in-person sales, oversees inventory and fulfillment, and leads all merchandising logistics for game days and special events. The ideal candidate blends strong organizational skills with a passion for delivering high-quality fan experiences through club-branded apparel and products.
Key Responsibilities:
Retail & Merchandising Operations:
Manage all retail operations across e-commerce and in-person channels (stadium store, pop-ups, events).
Execute the merchandise strategy developed with the Director of Branding, ensuring brand alignment and sales targets are met.
Game Day & Event Fulfillment:
Oversee set-up, staffing, and operation of game day merchandise booths and pop-ups.
Coordinate logistics for mobile retail at tournaments, camps, and community events.
Online Sales & Fulfillment:
Manage e-commerce platform, including product uploads, promotions, order processing, and customer service.
Coordinate shipping, returns, and inventory tracking to ensure efficient fulfillment.
Product & Inventory Management:
Track inventory levels, manage reorders, and coordinate with vendors and suppliers for timely delivery of goods.
Assist in product development and selection in collaboration with the branding team.
Tag and input merchandise accordingly.
Fan Engagement & Brand Experience:
Support fan-focused product launches, seasonal campaigns, and player-branded merchandise.
Gather fan feedback and help improve product offerings and the overall buying experience.
Reporting & Analysis:
Maintain sales records, analyze product performance, and prepare reports to guide future merchandising decisions.
Qualifications:
2-4 years of experience in merchandising, retail operations, or e-commerce (sports or lifestyle brand preferred).
Strong organizational and communication skills.
Experience with online sales platforms (e.g., Shopify or similar) and POS systems.
Comfortable working game days, evenings, and weekends as needed.
Self-starter with the ability to manage logistics and meet deadlines in a fast-paced environment.
Passion for soccer and fan culture a plus.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Field Service Manager
Assistant Store Manager Job In Manassas, VA
$150,000 - $160,000
401K
Medical Insurance
Bonuses
We're collaborating with a globally recognized HVAC machinery manufacturer, who are supplying their machinery into the Data Center space. With huge growth plans, this is an exciting chance to become a vital part of their expansion.
We're looking for a Field Service Manager to join our Aftersales Support team. This role combines leadership and technical experience to help improve the quality of our products and services. You'll manage a team of Field Engineers and work closely with other departments to solve issues and improve performance.
Key Responsibilities:
Support the Aftersales Manager in running the department, especially managing Field Engineers.
Approve timesheets and expenses for Field Engineers.
Manage sick days and absences for external engineers.
Provide warranty support as agreed in contracts.
Track and report on customer service and quality performance.
Work closely with the Quality team to help fix issues found in the field and at the factory.
Be a technical contact for both internal and external teams.
Stay connected with key departments like Product Development, Sales, Engineering, and Quality.
Support training for new and current staff, including Apprentices and Technicians.
Guide new employees on factory work standards and best practices.
Requirements:
Strong leadership and team motivation skills.
Positive attitude and problem-solving mindset.
Experience in Mechanical, Electrical, or Controls systems.
HVAC background
Organized and able to work independently.
Universal EPA 608 Certification.
Full, clean driving license.
Willing to learn and take on new responsibilities.
District Manager
Assistant Store Manager Job In Washington, DC
Are you a dynamic leader with a passion for people, problem-solving, and driving success? Join our team as a District Manager and embark on a rewarding career path that offers significant opportunities for professional growth and business acumen development.
Why You'll Love This Role:
Leadership: Guide and inspire your team to achieve remarkable sales goals and customer satisfaction.
Growth Potential: Develop your multi-facility leadership skills and strategic business knowledge.
People-Focused: Engage with diverse teams and customers to create impactful solutions.
Key Requirements:
Strong Leadership: Strong ability to manage, motivate, and lead a team effectively.
Analytical Skills: Proficient in analyzing data and identifying trends to strategize for increased sales.
Problem-Solving: Quick thinker capable of resolving issues promptly and effectively.
Organizational Skills: Highly organized with the ability to multitask and manage various responsibilities.
Customer Service: Exceptional communication skills to ensure customer satisfaction and maintain positive relationships.
Responsibilities:
Customer Service Excellence: Conduct customer needs assessments, uphold quality service standards, and evaluate customer satisfaction.
Strategic Administration: Utilize business and management principles for strategic planning, resource allocation, and coordination.
HR Management: Oversee recruitment, selection, training, compensation, and labor relations.
Active Listening: Pay close attention to others, understand their points, and respond appropriately.
Team Motivation: Inspire and direct team members, identifying and leveraging their strengths.
Time Management: Efficiently manage personal and team schedules to optimize productivity.
Learning and Development: Implement effective training methods to foster continuous learning and development.
Goal Setting and Planning: Develop and prioritize goals and plans to achieve organizational objectives.
Team Building: Coach and mentor team members, fostering their growth and development.
External Communication: Represent the organization to customers and external stakeholders through various communication channels.
Conflict Resolution: Address complaints, settle disputes, and negotiate resolutions effectively.
Multi-Facility Leadership: Oversee operations across multiple facilities and drive business development initiatives.
Job Type: Full-time
Pay: $80,000.00 - $85,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Referral program
Vision insurance
Store Manager
Assistant Store Manager Job In Bethesda, MD
AKIRA Store Manager
In 2002, AKIRA opened the doors to its first women's clothing boutique in Chicago. Since then, the company has extended its reach to 35+ stores across the United States, as well as a thriving eCommerce business (shop AKIRA.com.) AKIRA is extremely well-poised for sustained growth as we continue to build a nationally recognized brand. AKIRA's culture has one very large, distinct difference from other high fashion competitors: Fanatical, Obsessive Attention to the consumer's needs and desires. The core principle for all employees at AKIRA is to
Act and Think Like an Owner
, and this belief can be reflected across all areas of the company.
The Position
Store Manager
Location
Westfield Montgomery Mall, Bethesda, MD
Overview:
AKIRA Store Managers are fanatical salespeople, driven by goals and dedicated to servant leadership. They excel in ensuring customers are styled by knowledgeable experts who are deeply immersed in the world of fashion. Our mission is to help customers look and feel their best. Store Managers are relentless in recruiting and developing top-tier talent to maintain a high-performing team. By leading through example and adopting an ownership mindset, they go above and beyond to achieve both personal and store objectives.
Essential Functions:
Recruiting, interviewing, and onboarding exceptional employees and managers.
Training, mentoring, and retaining top-tier talent to foster growth and excellence.
Cultivating and maintaining a positive and energized store atmosphere.
Elevating the selling culture by championing AKIRA's 5 Steps of Selling.
Providing timely, constructive feedback both in real-time and through written communication.
Inspiring and motivating employees and managers to perform at their best.
Ensuring seamless store operations and maintaining impeccable visual presentation aligned with AKIRA standards.
Upholding and enforcing all AKIRA policies with consistency and integrity.
Exceeding individual sales goals with enthusiasm and determination.
Driving the store's daily, weekly, and monthly sales goals to surpass expectations.
Leading by example to embody and promote AKIRA's culture and Code of Conduct through our 4 Principles.
Qualifications:
Minimum 1 year of experience in store management
A passion for fashion and a keen eye for trends.
An unwavering work ethic and dedication to excellence.
Proven leadership skills with the ability to inspire and guide a team.
Exceptional communication and organizational abilities.
High motivation coupled with a proactive sense of urgency.
At least one year of experience in retail management.
Expertise in supervising, motivating, and effectively directing employees.
Flexibility to adapt to new directions and embrace change with enthusiasm.
Comprehensive knowledge of visual merchandising and superior customer service practices.
Strong understanding of store operations, including inventory management, loss prevention, retail systems, and budget preparation.
The ability to thrive in an entrepreneurial environment, where a hands-on approach drives success.
A collaborative mindset, fostering strong and sustainable relationships with employees and managers.
Physical Requirements:
Move product, supplies and/or boxes repetitively; ability to push, pull, lift a maximum of 50 lbs. based on needs of the role
Ability to stand/walk for extended periods of time, including a 10-12 hour shift
Diversity & Inclusion:
At AKIRA we believe that treating everyone in a first-class manner is essential to fostering an inclusive environment that reflects our values and our community. This is deeply rooted in our company's principles, culture, and fashion. We continuously strive to cultivate a company where employees feel a sense of belonging and contribute to a culture that values differences, ideas, and experiences. Our unique workforce is directly linked to our success and makes us stronger collectively.
Benefits and Perks:
AKIRA offers competitive benefits for full time employees, including Medical, Dental, Vision, Pet, Life, LTD, FSA/HSA/Dependent Care FSA, Flex Transit (CTA), 401(k), and employee discount. We are committed to encouraging internal development and providing significant career enrichment opportunities. Most importantly, what has propelled AKIRA's growth and success over the years has been the dynamic culture within the company - if you're filled with passion, have a strong desire to get things done, and if you want to go to a place where you know your work matters and where you can implement your ideas and decisions, then AKIRA just might be the place for you.
Job Type: Full Time
Store Manager
Assistant Store Manager Job In Bethesda, MD
Join Joe & The Juice as a Store Manager!
At Joe & The Juice, our vision is to become the first truly global people-focused Food & Beverage brand. To achieve this, we foster a culture built around our virtues and operational excellence in three key focus areas: employee engagement, guest experiences, and financial performance. Our unique company culture is the backbone of our success, thriving on our employees' commitment to our core virtues: Positive Attitude, Inclusion, Social Ties, and Growth.
We expect our employees to be engaged, open-minded, and to maintain a positive attitude in all that they do. While hard work and dedication are essential, we also encourage our team to have fun and enjoy each other's and our guests' company. We offer a work environment with great opportunities for development and progression, expecting consistent performance in return.
Role Summary:
As a Store Manager, you are responsible for the daily operation of your store, ensuring the highest performance in all areas through sparring with your Regional Manager. You will ensure that your store adheres to market-specific legal requirements, company policies, and risk and compliance structures. Leading your team, you will ensure efficient workflows, great guest experiences, and high-quality products.
Your success in this position depends on your ability to lead and develop a highly engaged team, meet cost budgets, reach sales targets, and achieve 4-Wall EBITDA through new and existing company initiatives.
Key Expectations:
Β· Effectively lead your team members in alignment with company virtues and operational principles.
Key Responsibilities:
Β· Develop and motivate your team through development plans, feedback, in-store training, meetings, and securing engagement through inclusion and social activities.
Β· Monitor and actively work with employee engagement, training completion, and employee turnover.
Β· Ensure a guest-first approach, building strong guest relations in your local community to increase overall guest loyalty.
Β· Monitor and actively work with the following metrics: Returning guests, app conversions, complaints, waiting time, product availability, and store audits.
Β· Maintain a safe, secure, and healthy working environment by enforcing both local and company hygiene, health, and safety standards.
Β· Ensure store shift plans and workflows are optimal and in accordance with the Daily Concept Workflow and Team Positioning.
Β· Full ownership of stock handling, counting, and ordering to ensure optimal inventory.
Β· Deliver on sales and productivity targets, and balance waste, DOC, salary cost, and overhead costs.
Your Qualifications:
Β· Proven leadership skills with a commercial mindset
Β· Strong interpersonal and communication skills
Β· Ability to inspire and develop team members
Β· Commitment to maintaining high operational standards
Why Work With Us:
Β· Great Company Culture: Be part of a team that values positive attitudes, inclusivity, and social ties. Enjoy a packed social calendar with various events that foster camaraderie and create lasting memories.
Β· Leadership & Educational Programs: Access continuous learning and growth opportunities through our comprehensive internal programs. Participate in workshops, training sessions, and mentorship programs designed to enhance your professional skills and leadership capabilities.
Β· Travel & Development Opportunities: Experience diverse cultures and locations while developing your skills and career. Take advantage of our exchange programs, international assignments, and career advancement opportunities that allow you to grow within the company and explore new horizons.
Join us at Joe & The Juice and be part of a dynamic team committed to delivering excellence in a vibrant and inclusive environment. Apply now and take the first step towards an exciting career with us!
BENEFITS
Employee discount
Flexible schedule
Health insurance
Paid time off
Physical Requirements:
Must be able to stand for long periods of time.
Must be able to lift between 50 and 60 lbs.
Must be able to perform bending, stooping, crouching, and squatting movements.
Must be able to safely handle and use sharp objects.
Must be able to work near and operate a hot grill.
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ESL Operations Manager
Assistant Store Manager Job In Baltimore, MD
About the Role
A well-established manufacturing site with significant recent investment is seeking an experienced ESL Operations Manager to lead a newly created department focused on Extended Shelf Life (ESL) and aseptic processing. This is a pivotal leadership opportunity for a hands-on operations professional with a food and beverage manufacturing background, ready to help scale a high-growth product line serving major retailers and foodservice clients across the eastern U.S.
This role combines floor-level leadership with strategic planning and offers long-term growth potential within a stable, well-capitalized organization.
Key Responsibilities
Lead end-to-end operations for ESL and aseptic production: raw product intake, UHT processing, sterile tank management, packaging, palletizing, and cold storage coordination
Supervise a growing team of 12-15, including processing and packaging operators across multiple shifts
Partner with cross-functional teams including Maintenance, Blending, Batching, HTST, Quality, and Distribution to ensure seamless daily operations
Manage planning and scheduling to meet production targets and build inventory for shelf-stable distribution
Support a newly commissioned ESL production line and help establish best practices for efficiency, quality, and safety
Foster a culture of accountability, collaboration, and continuous improvement
Qualifications
5+ years of leadership experience in food and beverage manufacturing, preferably with ESL, UHT, or aseptic processing
Strong understanding of process operations, sterile packaging systems, and automated palletizing
Proven ability to lead shift teams and collaborate across departments
Excellent troubleshooting skills and a commitment to food safety and quality standards
Bachelor's degree in Engineering, Food Science, Operations, or equivalent experience strongly preferred
Concierge Area Manager
Assistant Store Manager Job In Herndon, VA
Concierge Plus is a dynamic division of CleanOffice Inc., a trusted leader in the DMV area for over 20 years. We specialize in delivering top-tier services to premier multifamily and commercial properties - and we're just getting started.
As we continue to grow, we're looking for forward-thinking individuals ready to build a long-term career with us. If you're a visionary with drive, passion, and a desire to grow within a company that values its people - we want to hear from you!
Be part of something bigger. Be part of Concierge Plus.
The Concierge+ Assistant Regional Manager supports the Regional Manager in ensuring exceptional hospitality-driven service across assigned properties.
This leadership role is focused on building and guiding a high-performing concierge team that embodies service excellence, professionalism, and attention to detail.
The ideal candidate will have a strong background in hospitality, team development, and customer service operations.
Schedule: 40 hours a week Pay Rate: 52k
Primary Job Responsibilities:
Oversee the day-to-day operations of concierge services to ensure alignment with Property Management expectations and client standards.
Maintain a high level of client satisfaction to support long-term contract retention and company reputation.
Ensure every resident and guest interaction is delivered with a Warm Welcome and a Fond Farewell.
Train, coach, and mentor concierge team members - leading by example and upholding the company's hospitality standards.
Implement and maintain service training programs to ensure consistent, high-quality experiences across all team members.
Ensure team readiness for emergencies through proper training and scenario preparedness.
Utilize approved scheduling tools to ensure proper coverage while staying within payroll budgets.
Help complete all payroll and administrative tasks by company deadlines.
Oversee and streamline processes for contractor access, move-ins/outs, realtor visits, and resident engagements.
Step in when needed to ensure proper staffing and smooth operations, including occasional shift coverage.
Attend company meetings and lead training sessions to reinforce a culture of service excellence and operational consistency.
Requirements:
3+ years of experience in a hospitality, residential, or luxury service environment.
Proven track record in leadership roles with the ability to train, develop, and inspire high-performing teams.
Deep understanding of hospitality principles and a passion for delivering elevated service experiences.
Strong organizational and multi-tasking abilities with a sharp eye for detail.
Effective communicator (written and verbal), capable of building positive relationships with residents, team members, and property staff.
Ability to maintain professionalism in high-pressure situations and resolve client concerns with tact and diplomacy.
Familiarity with Microsoft Office Suite and modern scheduling systems.
Knowledge of local amenities, businesses, and events to provide concierge-level recommendations.
Must be available to support team coverage needs, including occasional weekends, evenings or overnights.
Job Type: Full-time
Pay: From $58,000.00 per year
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Weekends as needed
Application Question(s):
Do you understand this role requires emergency coverage, including some weekends and various shifts (morning, afternoon, evening, or overnight)?
What city do you currently live in?
Do you have access to your own vehicle for transportation?
Education:
Bachelor's (Required)
Experience:
Property Management: 5 years (Required)
Shift availability:
Day Shift (Preferred)
Night Shift (Preferred)
Overnight Shift (Preferred)
Work Location: In person
Assistant Store Manager
Assistant Store Manager Job In McLean, VA
Golden Goose is looking for a passionate and customer-focused Assistant Store Manager! The Assistant Store Manager will support the Store Manager by organizing, planning, and implementing strategy. They will ensure team objectives are met, promote and sell products through understanding customer needs, provide expert advice on the Golden Goose collection, maintain store standards, and effectively convey company projects to create an environment of retail excellence.
Responsibilities:
Provide supervisory and operational support to the General Manager, including organizing, planning, and implementing strategy
Ensure the schedule and store objectives are met by the team
Promote and sell products by identifying our customer's needs
Advise customers on the entire Golden Goose collection
Deliver outstanding customer service and build long-term relationships with customers
Maintain the store standards according to the guidelines
Guarantee proper Customer Relationship Management according to Company standard
Embody and transmit with passion the company projects through effective product knowledge
Qualifications:
Minimum 4 years of relevant experience in luxury retail
1-2 years of relevant store management experience
Leadership and excellent communication skills
Pro-active problem solver with a positive attitude and professional selling techniques
Good customer focus with strong presentation, interpersonal, and communication skills
Strong team player
Other languages a plus
Ability to work varied hours and days, including nights, weekends, and holidays as needed
Location:
Tysons Galleria
*This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described and may be amended at a time at the sole discretion of the Employer
Fostering uniqueness, in Golden Goose, human capital is a true asset, and Diversity & Inclusion have always been essential to our culture.
Golden Goose is an inclusive employer enabling each one to better express their authentic self, regardless of gender, sexual orientation, ethnicity, disability or age.
Sales Supervisor, Bethesda
Assistant Store Manager Job In Bethesda, MD
The Sales Supervisor is responsible for assisting the Store Management staff in maximizing sales, providing an exceptional shopping experience for the customer and managing the store in accordance with the company visual and operational standards. The Sales Supervisor assumes responsibility for the operations of a store as βManager-on-Dutyβ in the absence of the Store Manager and Assistant Manager. This opportunity is based in our Bethesda location.
Responsibilities:
SALES LEADERSHIP:
Assumes Manager's role in supervising staff in absence of Store Manager and Assistant Manager
Strives for sales excellence and results
Ensures selling standards are met
Works with customers and models excellent customer service and clienteling skills
Maximizes sales through strong floor supervision
ASSOCIATE DEVELOPMENT:
Ensure associates are trained on product knowledge, selling skills and customer service and operations
Provides information and feedback for Sales Associates
Team sells with Sales Associates to contribute to the development of the selling team
OPERATIONAL EXCELLENCE:
Controls company's assets, i.e. key control, loss prevention measures, inventory paperwork and company standards of conduct per the employee handbook
Strives for 100% accuracy and compliance in cash, inventory, fixtures and property
STORE STANDARDS:
Helps execute floor-set and promotional directives
Works as a member of the team to insure all store standards are met
Understands, supports and complies with all company policies and procedures
MERCHANDISING/VISUAL:
Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
FASHION/STYLING:
Represents the fashion and style of Veronica Beard
Knowledge of current fashion trends and styles
Appreciation and demonstration of an overall finished fashion look
PHYSICAL DEMANDS:
Ability to operate computer/cash register
Standing, walking, bending, squatting, twisting and climbing ladders 6-12 feet
Simple grasping, pushing, lifting and or carrying things with right/left-hand which weigh 3-15 pounds
WORK ENVIRONMENT:
Ability to create a quality working environment that will encourage others to develop and excel
Foster a work climate that inspires mutual trust, respect, professionalism and teamwork to achieve goals
Requirements:
Minimum of 2 years retail Store Management position/ experience in women's apparel (or related field)
Ability to work flexible schedule including nights and weekends
Strong verbal and communication skills
Strong observation skills - identifying and assessing customer and employee behavior, reactions, and floor awareness
Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures
At Veronica Beard, we are committed to creating and maintaining a workplace where every single employee can thrive and feel valued. As a company, we firmly believe that there is strength in diversity. We seek to recruit talent from a variety of perspectives and backgrounds and are actively seeking candidates with a dedication to advancing equity, inclusion, and racial and social justice in their work.
Veronica Beard is committed to an environment of mutual respect and is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.
Assistant Store Manager
Assistant Store Manager Job In Dulles Town Center, VA
$500 SIGN ON BONUS FOR JOINING OUR TEAM! (Details to Follow)
The Assistant Store Manager will partner with the General Manager of the airport in building a successful business unit with a team of sales professionals who are dedicated to providing G.R.E.A.T Customer service. The Assistant Manager will challenge and inspire the team to achieve increased profitability and sales and maintain a standard of service excellence.
Responsibilities:
Customer service - Models and holds team accountable for outstanding customer service. Actively listens to customer issues to resolve problems. Ensures the team follows core standards for the selling floor, cash wrap in order to deliver consistent experience with the customer.
Sales - Drives the planning and execution of sales events, tastings etc. Supports omni channel initiatives. Drives UPT and ADS. Reviews results and business trends to quickly identify and address areas of opportunity.
Merchandising & Visual Execution - Owns the selling floor set process as well as the merchandising and core standards. Actively walks the selling floor and strategizes with team to plan and execute all merchandising and visual elements.
People - Select a team of qualified selling focused associates: to build a bench for future advancements and promotions.
Ensure supervisors are conducting daily roll calls. Conduct ongoing Talent analysis of associates: establish career progression plans for key players and positions in order to match best talent resulting in retention of best people and turnover reduction.
Monitor and address performance issues on a timely basis. Celebrate and recognize selling successes and coach associates to improve selling performance.
Review and utilize all scorecards, and associates observations: provide feedback to supervisors and identify areas of opportunity.
Ensure all Airport and security policies are adhered to and reinforced with the staff.
Ensure Company asset management policies are adhered to including daily merchandise inventories, cash audits, alarm updates, etc.
Resolve issues and coach staff to improve their performance.
Education and Experience:
2+ years retail management experience
Retail operations knowledge including sales, customer service, merchandising, inventory and loss prevention
Staff development experience; knowledge in staffing, coaching counseling, training and development.
Strong computer skills including MS office and POS Systems
Requirements:
Must be flexible with schedule; Evening, Weekends and Holidays are MANDATORY!
Must present professional appearance at all times
Must be team oriented
Must participate in semi-annual inventory
Must pass airport security background check.
BILINGUAL SPANISH preferred
Store Manager
Assistant Store Manager Job In Glen Burnie, MD
πͺ Store Manager - Lead, Drive, and Keep It Running Smoothly! π
Are you a natural leader who thrives in a fast-paced environment? Do you love building strong teams, streamlining operations, and making sure every day runs like a well-oiled machine? DriveWhip is on the lookout for a Store Manager with strong store operations experience to oversee daily activities, drive performance, and ensure an unbeatable customer experience!
What You'll Be Doing:
π Oversee Store Operations - Manage the day-to-day flow of the store, from front desk service to vehicle hand-offs, ensuring everything runs efficiently.
π₯ Lead the Team - Hire, train, and mentor a rockstar crew. Create a positive, high-performance culture that gets results.
π Track Performance - Monitor KPIs, set goals, and improve processes to drive store success.
π¬ Customer Experience - Ensure every customer leaves happy by delivering excellent service and resolving issues quickly.
π Fleet & Inventory Coordination - Work closely with the fleet, service, and logistics teams to manage vehicle availability and readiness.
π Compliance & Standards - Keep things above board-ensure policies, safety standards, and company procedures are followed to a T.
π‘ Problem Solving & Improvements - Jump into challenges, find smart solutions, and make the store better every day.
What We're Looking For:
β
Proven experience managing store operations in retail, rental, rideshare, automotive, or similar industries.
β
Leadership chops - You know how to motivate a team, delegate tasks, and hold people accountable.
β
Strong communication & organizational skills - You're a clear communicator who can juggle multiple priorities.
β
Customer-first mindset - You're all about delivering a great experience.
β
Tech-savvy & process-minded - You're comfortable with systems and always looking to make operations more efficient.
β
Flexible availability - Willing to work weekends, evenings, and holidays when needed.
Why You'll Love Working With Us:
π Fast-growing startup energy - No boring corporate red tape here.
π° Competitive pay + perks - We reward performance and hustle.
π Team-focused environment - You'll be supported by a crew that works hard and has fun doing it.
π Opportunity to grow - Step into leadership and help shape the future of mobility.
If you're ready to take the driver's seat in a high-impact role, apply now and help DriveWhip keep drivers on the road and operations in top gear! πππΌ
Store Manager
Assistant Store Manager Job In Baltimore, MD
Our client is a growing, local, better young women's retailer (located in Baltimore County) with an immediate need for a Store Manager. The ideal candidate should have an eye for fashion trends and demonstrate the ability to cultivate and sustain an energetic and positive store culture. This talented Store Leader will be responsible for sales performance, customer satisfaction, and staff training and development. You will work to foster client loyalty and expand brand presence with a customer-centric attitude. In addition, you will work side by side with company leadership, buyers and logistics and be a real part of the trajectory of our client's growing company.
5+ years' retail management experience required.
We will consider an experienced Assistant Store Manager who is ready for the next step.
For immediate consideration, contact Chuck Dorsey, VP, Millman Search Group at *************************, ************.
Retail Manager
Assistant Store Manager Job In Washington, DC
State and Liberty is an athletic fit, performance fabric menswear brand that caters to a niche customer base in the ready-to-wear and made-to-measure clothing market. Our mission is to provide those with an athletic build the fit and feel they deserve in their dress clothing. We provide a wide range of clothing but ultimately focus on men's suiting and shirting.
Who You Are:
You possess an entrepreneurial spirit and business-ownership mentality. You view the store as your own business and continuously innovate to achieve great results.
You thrive in a high-energy, fast-paced, customer-focused environment
You have excellent interpersonal and communication skills with the desire to motivate, mentor, and influence others in your store and across the company.
You are ambitious, competitive, and passionate about selling, growing your team, and providing exceptional guest experiences.
You possess leadership skills and lead from the front, to push others and teach them to push themselves and have the desire to be challenged and grow as a leader.
You have a βno task is too small' attitude and you will be responsible for everything from handling VIP customers to cleaning the bathrooms.
You enjoy having fun and laughing often all while maintaining a competitive, hard-working environment.
What You Will Do:
Utilize critical thinking skills to strategically plan day-to-day operations, prioritize and adapt to the needs of the business, and deliver timely feedback.
Create an outstanding guest experience and oversee all aspects of the store including products, operations, and people.
Be accountable for the total guest experience, ensuring an authentic outstanding level of service through product knowledge, community, and culture.
Speak authentically about our product, community, and culture and communicate honestly and with kindness to create the space for others to do the same.
Under the direction of the Store Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request.
We bring new full time hires on with a standard title of "Sales Lead". Even though the initial title might seem a bit generic, we fully appreciate experience and expertise and are glad to compensate appropriately.
If a new hire proves to be a great fit, we are diligent about starting an open conversation with them early on about their trajectory and mapping out a professional development path.
Job Benefits:
Compensation: $18.00-$25.00(based on experience)
Comprehensive health insurance package with an employer contribution
401K available after 1 year of employment
Employee Discount
Opportunity to be a critical member at a people-centric, fast-growing company
IMPORTANT NOTE: Only those applicants under consideration will be contacted. State and Liberty Clothing is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. A reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination, and all other terms and conditions of employment.
Operations Manager
Assistant Store Manager Job In Fort Washington, MD
Operations Manager
(Security Guard Agency)
Under the general direction of the Director of Operations, this is a field supervisor / manager level security function that will be charged with providing direct oversight of security operations and leadership to multiple, smaller security programs. In the role of Operations Manager, this is a uniformed position that holds the rank of Captain and reports to the Director of Operations.
principal duties and accountabilities:
Field Support Functions:
Β· Serves as Roving Supervisor to select Security Program and sites without a Team Lead on day to day operations and employment related matters on all assigned sites.
Β· Develops weekly Operating Schedule and coordinates post coverage for call offs, leave of absences, late arrivals, early departures or shift changes; while managing overtime hours to include filling post by personally serving as replacement officer in the absence of an available replacement
Β· Manages timekeeping functions including clock-in and clock-out for on duty security personnel on daily basis.
Β· Provides counseling, guidance and problem-solving options to security personnel to include officers and team leads in a professional and respectful manner.
Β· Coordinate needed support services to effectively manage assigned work sites to meet or exceed financial and operational goals and provide quality customer service.
Β· Keep records and prepare accurate and timely reports including, but not limited to daily activity logs, shift reports, incident/accident reports, etc.
Β· Conducts routine and real-time review of Guard Management Systems including Guard Metrics (Guard Activity Tracking), Linx Up (Vehicle Activity Tracking) and relevant CCTV footage from Base Command Center and through portable devices.
Β· Enforce Standards of Conduct
(SOP-001)
and Administration of Discipline
(SOP-002)
and related policies and procedures
Perform ALL other related duties as assigned or required.
COMPENSATION:
$65,000.00 per annum base salary
Company-paid health plan through Kaiser Permanente
80 hours of accrued Paid Time Off (Annual / Sick Leave)
Ten (11) Paid, Company-recognized holidays
Non-matching 401K plan
Performance-based Annual Bonus
Company-sponsored Training and Professional Development