Business Process Analyst job description

This candidate will be a part of the business control function for the Online Investing business. The individual will need to have or develop a deep understanding of JPM control processes, trading for all investment products, operational controls, financial management, vendor management, and regulatory matters. The candidate will coordinate with multiple key partners and key stakeholders to develop, monitor, and ensure pristine controls and operational efficiency for the Online Investing business.
Responsibilities:


Develop and analyze trading controls for self-directed trading business Coordinate and project manage with Controls partners for all Action Plans, Job Aides, and Procedures Liaise with Legal, Risk, Compliance, and Supervisory Management for all items impacting Online Investing Project manage Audit and Regulatory exams, issues, and findings Manage vendor relationships, licenses, expenses, approvals, and operational performance
Partner with Finance & Analytics to understand drivers of P&L and operational expenses Partner with product and business development for new product approvals and operational support Develop and drive senior presentations and business reviews



Qualifications:


3+ years of experience in financial services, with experience in wealth management, online brokerage and robo-advisor industry Strong operational and/or controls background Experience in or partnering deeply with legal, risk, compliance, supervisory, audit, and regulatory matters Excellent attention to detail with strong communication skills (written and verbal) Strong project management skills and interpersonal skills Excellent quantitative and analytical problem-solving skills Series 7 Licensing not required but desirable Bachelor's Degree or higher


Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

Candidates must have a strong background in business systems analysis with demonstrated ability to work with internal and external clients to identify technology solutions, write business requirements and provide programming direction to internal and external development teams.

The candidate must have experience with the institutional the trade-flow process, reconciliations and data management.

Exposure to Custody, Fund Accounting, Middle Office, Transfer Agency and their surrounding functions and systems is expected.

Candidates must have a strong background in Project Management with knowledge and expertise across the full SDLC (Waterfall, Agile and Hybrid), and experience of PMO coordination, ideally within Investment Banking, Consultancy or Technology industries.

Responsibility will include close project tracking for adherence to development methodology, financial constraints and scheduling.
Responsibilities:

Develop creative technical solutions to meet business needs and manage complex, high volume applications in partnership with business partners and stakeholders
Analyze current technology production environment and champion solutions that meet user needs and contribute to operational efficiencies.
Write business requirements based on user needs and organizational goals while understanding the impact of changes to the overall technology ecosystem.
Manage multiple work stream and applications across geographies and user groups
Contribute to formulation of strategies/processes for Product Road map, Development and Governance and contribute to defining standards and new automation initiatives
Provide advice and counsel related to the technology or operations of the business and filter, prioritize and validate potentially complex material from multiple sources
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

Experience of delivering complex technical projects involving multiple stakeholders
Experience writing business requirements, system flows and test cases.
Experience with SDLC processes - Agile/Waterfall methodology
Experience with managing projects, tasks, workflow and reporting
Strong working knowledge of MS Excel, PowerPoint, Project, Visio
Strong listening, presentation, communication, and influencing skills.
Strong attention to detail in management reporting
Ability to produce high quality work under own initiative while under pressure

Role Value Proposition:


Support the Internal Controls Department (ICD) Director in providing oversight for the Company's determination and execution of its control framework related to internal controls over financial reporting of the US GAAP consolidated financial statements of MetLife Inc's and Metropolitan Life Insurance Company (“ICFR”) filed with the SEC under the 1934Act, as well as Internal Controls under Model Audit Rules (MAR) of the NAIC for applicable US legal entities. This role will provide key support to an ICD Director on IT processes and controls and will also assist on other key initiatives within the ICD team.


Key Responsibilities:


Assists in the oversight of the SOX and MAR control framework with respect to Global Technology Operations (GTO) technology processes, IT general controls, and applications supporting all in-scope business processes (i.e., both GTO and non-GTO). Partners with other members of ICD, as well as non-ICD SOX coordinators embedded within the business, to provide support related to application controls and assesses whether deficiencies rise to the level of monitored deficiency, significant deficiency, or material weakness. Assists the Director in evaluating, monitoring, and assessing the remediation of certain IT control deficiencies as well as ensuring that MetLife successfully designs and implements new internal control processes, as needed, as part of its efforts to implement new US GAAP accounting standards (e.g., Long Duration Targeted Improvements) and other finance transformation initiatives. Supports management and external audit with respect to exceptions tracking and follow up related to Statement on Standards for Attestation Engagements (SSAE) 18reports issued to customers. Partners with internal audit and IT Risk on technology-related control deficiencies and assists in determining the impact to the SOX/MAR program. Partners with LOB teams to assess and manage the SOX application scoping and control framework, ensuring proper understanding of scoping rationale and ITGC coverage for all apps and utilities. General understanding or exposure to risks relevant to agile/SDLC methodologies, cloud computing and cybersecurity. Supports the Business Information Security Officer (BISO) delegate for the Finance Management Group to support FMG's response to various information security compliance initiatives. Supports the Open Pages governance, risk, and compliance application.



Essential Business Experience and Technical Skills


Required:

B.A./ B.S. in one of the following areas: Accounting, MIS, Economics and Finance 3-5 years of related work experience Background in financial reporting, internal control and/ or SOX at a global organization Experience working with SOX and the COSO control framework Proficient understanding of application and infrastructure general risks and controls relevant for ICFR Ability to comprehend IT dependencies within complex business processes and explain relevant application and IT infrastructure general risks and controls Self-starter who works independently and has strong written and verbal communication skills Key skills include problem solving, attention to detail, analytical thinking and decisiveness Strong relationship building and collaboration

Preferred:

CPA or CIA certification is preferred, but not required Specialized IT training or certification preferred, including CISA or GSNA certifications Big Four auditing experience a plus, particularly experience with SSAE 18 SOC 1 and 2 MBA or other advanced degree is a plus



Business Category


Financial Management Group_12713


Number of Openings


1


"At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.”



MetLife:


MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the “World's Most Admired Companies.”

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.