Call Center Agent jobs in Cambridge, MA

through September 1, 2025. Welcome Center Representative Join our cause-driven and customer-service-focused YMCA Membership Sales & Service Team today! Under the supervision of the Director of Membership Sales & Service, the Welcome Center Representative will manage member check-in and adherence to safety protocols, conduct membership and program sales, take telephone calls, regulate YMCA lobby traffic, provide all membership and program information, and be informed of and execute all YMCA policies and procedures. Part-Time Hours Available: Weekday Afternoons/Evenings, Weekends Expectations For All YMCA Staff: Provide excellent member service by exceeding member expectations including being a good listener, caring about members’ well-being, and checking-in on their progress. Staff must also take the initiative to talk with members and to make them feel welcome. Ability to Multitask and work in a fast-paced environment. Use Listen First skills to build relationships with members, program participants and prospects. Make eye contact with members as much as possible when talking to them. Ask members how they are doing or if they are having a good day as they come into the facility or during classes. Make members feel welcome by being pleasant and cheerful, which includes saying hello, goodbye, calling members by name and most importantly smiling. Key ResponsibilitiesPrinciple Duties: Present a welcoming and friendly demeanor when greeting and serving members and program participants Arrive on time, ready to begin work at scheduled start of your shift, dressed in uniform with YMCA name tag. Enforce YMCA safety and membership policies at all times Ability to work independently and to problem solve to serve our Y members Be open and willing to be a substitute to work a shift where there is no coverage, including opening, closing, and weekend shifts Conduct prospective member tours, as needed. Take member and non-member phone calls per YMCA policies. Be knowledgeable about YMCA policies and procedures and effectively communicate them, as needed, to members and staff. Perform responsibilities such as; cashing out, balancing daily transactions, and dropping envelopes in safe. Maintain an orderly and neat workspace during your shift and clean up when leaving. Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of the victim. Attend all staff meetings and be able to work as a team player. Perform all other duties as assigned. BenefitsWhy work at the Y? The YMCA of Greater Boston is an incredible place to have a fulfilling career or enjoy part-time employment — all while we are supporting and strengthening our communities, because our community is our cause. When you join us in your career here, you can look forward to: Developing your leadership skills in a caring, challenging & diverse working environment. Exploring a wide range of opportunities as you learn new skills and functions. Shaping the future of young children while making a difference each day for our communities and each other. Engaging in YMCA career training programs and working alongside those who have the same passion. A healthy work/life balance Comprehensive benefits including: FREE YMCA Membership for you. Discount on Specialty Programs like Personal Training and Swimming Lessons. Discounted or FREE family membership. Robust Retirement Plan up to 10%. (see eligibility requirement) Health, Dental, and Vision Benefit Package. Vacation and Sick Time (PT receive sick time)

Grand Circle Corporation is hiring REMOTE Traveler Advisors (Inbound Call Center Sales Agents) to join our August 4th 2025 class. Must be located in one of the following States: Alabama, Arizona, Florida, Georgia, Indiana, Nevada, North Carolina, South Carolina, Texas, Utah. Why Work With Us? Hourly Base Pay Rate Aggressive Commission Structure Medical, Dental, Vision & Life Insurance(s) Strong Time Off (PTO & Company Holidays) 401(K) with Company Match Responsibilities Assist customers in planning exciting trips by providing detailed information on our travel packages and itineraries. Work in a remote call center manage a high-volume of inbound calls from potential travelers Provide consultation to our Travels, providing details and information on GCC Trips & Services Make reservations, taking customer information and deposits Upsell GCC products/services Travel Add-ons, Airfare, and Travel Protection Provide excellent customer service to potential travelers answers questions and comforting concerns Meet and exceed sales goals! With amazing products that practically sell themselves, you ll thrive as a sales closer! Qualifications Must be available to work a 5 day schedule with in our hours of operation (Monday-Friday 9:00AM-8:00AM EST, Saturday-Sunday 9:00AM-6:00PM EST) INCLUDING 1 WEEKEND DAY, AND 2 CLOSING SHIFTS DURING THE WEEK 5+ Years of high-volume consultative sales experience, travel industry preferred but not required. Must have 2+ years experience of remote - contact center experience. Whether you travel often or just dream about it, a love for adventure is a must! Remote Work Requirements: Must have hardwired internet (cannot use Wi-Fi), recommended speeds are 50 MBPS Download, 25 MPBS upload Telephone Service - either through landline or VOIP - You will be responsible for setting up a telephone service (phone number) and provide that number to GCC to route calls to you desk phone (Provided by GCC) Do Not Apply If: You are unwilling to work in a camera on environment, during training (6 weeks) you will be on camera 8 hours per day You are uncomfortable with: Receiving feedback (on a daily basis), weekly quizzes (training), or weekly ranking (on-going). You are unable to work 1 weekend day per week. (This will be consistent throughout your Tenure with Grand Circle Corp) You are unable to work 1-2 closing shifts per week (12pm-8pm) You are uncomfortable with changing lunch & break times on a daily basis You do not have experience in a commission based sales environment.

is 100% in the office Job purpose Provides quality information and exceptional member service and support by telephone and/or electronic communications. Adhere to the PICK US culture through exceptional member service during every member interaction. Handles all member transactions with complete discretion and confidentiality. Duties and responsibilities The Contact Center Associate is a key role within the Contact Center focused on providing exceptional service to Mass Bay Credit Union members in line with the credit union's multi-channel service strategy. Primary responsibilities involve communicating with members and prospects via phone, email, ITM and secure messaging. This role offers the development of skills and job knowledge providing for advancement opportunities across the organization. Member Service Experience Verbal and written customer service skills across multiple communication channels Process transactions, member correspondence via the telephone and all electronic communications. Provide outstanding member experience to Mass Bay members and prospects via phone, email, ITM, secure messaging and other channels utilized by the Credit Union. Ability to support the departments' efforts to deliver exceptional member experience. Review and complete online membership applications. Ensure all necessary documentation has been received and applicants meet the guidelines of membership acceptance. Be able to demonstrate a high level of proficiency with Mass Bay Credit Union's products and digital technology offering. Operational Proficiency Assumes additional responsibilities including projects, testing, training, etc. commensurate with experience. Embrace new and emerging technologies to support operations and members through flexibility and the ability to learn and adapt to change. Work as team within the Contact Center and across Mass Bay Credit Union; Collaborate. Communicate. Support. Identifies and reports fraud or suspected fraud occurrences. Is continuously aware of fraud engineering threats and knows what action to take to protect members and the Credit Union. Transfer calls to the appropriate department. Initiates address changes, member contact information updates, stop payments, debit card ordering, debit card cancellation, fraud disputes and account inquiries through each electronic channel utilized by the Credit Union. Business Acumen and Technical Knowledge Proficient utilizing desktop applications such as MS Office (Excel, Word, Exchange) Proficient with mobile technology/platforms/devices, personal computing systems, apps, and email/messaging platforms Systems proficiency and navigation Digital Technology (includes online banking & mobile platforms) Support "PICK US" Submit referrals to other Mass Bay Credit Union departments to expand existing member relationships. Strong advocacy for the Mass Bay Credit Union brand Engage in growth activities to include uncovering member needs, offering solutions, closing the business, follow-up, outbound calling and recording each point of member contact in the Credit Union's system of record. Qualifications Associate or bachelor's degree and/or 6 months - 2 years' experience in a banking/financial services and/or contact center experience preferred Working conditions Works mostly at desk with a chair. Traveling to other branch locations may be required. Physical requirements Ability to lift and carry objects up to 25 pounds. Ability to use a keyboard, monitor and other standard office equipment. Direct reports N/A

It's an exciting time to be at Hanscom Federal Credit Union! As a member of our Call Center, you will join a dynamic team of purpose-driven individuals committed to delivering exceptional service to our members. Who we are - Hanscom Federal Credit Union Members-first - our members are our top priority. We make business decisions with our members at the top of mind. Integrity - we're honest and committed to doing what's best for our members and our company. What is right isn't the same as what is easy. Teamwork - we are in this together and we all benefit from our success. Innovation - we identify new ideas for processes or products that will lead to positive changes and take the initiative to implement the changes. Empathy - we understand that communication starts by listening, understanding diverse perspectives, and caring about others' sustained success. What we offer A full-time, permanent position that will reward you through an annual bonus program. Medical, Dental, Vision, FSA, 401(k), Student Loan Paydown, and paid Sick and Vacation time benefits. A flexible hybrid work schedule environment. We are committed to fostering career growth and development - when you join our organization it's not just a job. We look to develop your skills aligned to our business needs and help you progress in your career. Who you are - Call Center Agent You are a dynamic, detail oriented, intuitive person with the ability to develop relationships, build rapport and become a trusted team member. You are able to provide everyone you assist or support with a high level of service, have strong organization and multi-tasking skills, and are searching for a rewarding career where you are valued and respected. What you'll do Meet incoming member contact metrics and standards with high quality and consistent service established by the company. Ensure personal operations (member identity verification, transaction processing, assigned member document processing, etc.) are conducted in alignment with operational compliance standards. Take ownership of member concerns and resolve member issues at first point of contact. Responsible for the achievement of personal performance productivity targets. Expected to have a full understanding of all member support functions including, but not limited to account maintenance, remote loan application processing and transaction processing. Identify products and services that might be beneficial to members and provide them with information on these and how they would provide value to the member. Able to learn, adapt, and navigate new innovative technologies. Other duties as assigned Knowledge/Skills/Experience Required: 1 year of similar or related experience, including preparatory experience. Education/Certifications/Licenses A high school degree or equivalent PHYSICAL REQUIREMENTS Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. WORKING CONDITIONS Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise. MENTAL AND/OR EMOTIONAL REQUIREMENTS Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters. ** Must be authorized to work in the US **

The Call Center Representative assists the patients by following and utilizing high quality customer service, policies, procedures, and protocols in every patient interaction at every inbound call. Essential Duties and Responsibilities: Call Center Representative will confirm and update patient demographics, schedule medical and behavioral appointments as needed. The Call Center Representative will provide the best call resolution and accuracy ensuring efficient patient flow and positive outcome, consistent high quality service, problem-solving and deescalating issues or concerns. The Call Center Representative is a key resource for communication to Call Center Supervisor on any problems, findings, scheduling issues including same day access and scheduling mistakes, to sustain a steady workflow for staff and patients. Call Center Representative must comply with HIPAA bound space and able to provide high quality work with minor supervision customer service and patient satisfaction are key initiatives in this role. Experience Required: Two years relevant work experience preferred including demonstrated customer service and accurate data entry. Educational Requirements: High School / GED required. Two to four years college or a combination of education and relevant work experience preferred. Professional Licensure/Special Skills and Certification Required: Medical Office Administration certificate strongly preferred. Bilingual English/Spanish required, or as needed to support other health center languages. Reporting Relationship: Reports directly to the Director of Patient Services EOE

Our client is a 24/7 call center that provides operator services to a variety of hospitals and medical clinics and virtual receptionist services to over 250 medical practices. This is a 100% onsite job and cannot be done remote. Shift Availability: First shift, 7am-6pm requires working every Saturday Location: Boston, MA This is a 100% onsite opportunity. Paid Training (Mandatory): will take place for 2 weeks Mon- Fri 10:00am- 6:00pm Pay: $20-22/hour Responsibilities include: Answering the mainline to hospitals and medical clinics and connecting the caller to the correct staff/department Taking messages for medical practices when they are not able to answer their phone lines Contacting on-call providers with urgent issues from callers Requirements: 3+ Years Experience Call Center Strong tenure (staying at the same job for 2+ years minimum) Strong communication skills Basic technical skills (typing 40 wpm+ and ability to information data into a database) Hire Partnership is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All Hire Partnership job postings are either actual positions available at the time of posting and/or are based on positions we typically fill or expect to fill.

Job Description This is a salaried position $16 - $19/hr DOE + commission. (Total Target Compensation - Base plus targeted commission $24/hour plus) The Outbound Call Center Representative position is located in Bedford, NH and is an in-office position. What we offer Competitive base pay + uncapped commission structure Paid training and ongoing sales development Opportunities for career growth and advancement A dynamic and supportive work environment Comprehensive benefits package About Us At Conexa Home Technologies, we're redefining home connectivity. We provide top-tier internet, TV, security, and smart home solutions across the U.S., with a focus on delivering outstanding service and value. As we scale our outbound sales operations, we're looking for a driven, goal-oriented individual to join as a founding team member. You wont just be making calls you'll be helping build the systems, shape the sales culture, and define the success metrics for a fast-scaling, high-performing team. Our Core Values At Conexa, we operate under a defined set of core values. To work here, you'll need to align with them--these are more than words on a wall; they guide how we show up every day: Honesty and Integrity Attitude over skills Courage in Communication The 3 Es: Effort, Energy, and Execution Keep Your Axe Sharp Position Overview As an Outbound Call Center Representative, you'll be the voice of Conexa--re-engaging recent customers, educating them on value-added services like TV, home security, and smart home automation, and helping them choose the right solutions for their home. This is an ideal role for someone who thrives in a fast-paced, performance-driven environment. If you're hungry for growth and excited by the opportunity to take on more responsibility as we expand, this is your chance to get in early and make a meaningful impact. Key Responsibilities Conduct high-volume outbound calls to recent and prospective customers Identify opportunities to upsell or cross-sell additional services (TV, security, automation, portfolio products) Own the full sales cycle - from initial outreach to closing the sale Achieve and exceed daily, weekly, and monthly quotas including calls made, conversions, and revenue generated Update CRM records with customer interactions and sales outcomes Close and process sales through vendor portals and related platforms Stay up to date on product offerings, promotions, and competitor trends to speak confidently and persuasively Participate in regular sales training, coaching sessions, and role-playing exercises Other duties as assigned Qualifications Minimum : High school diploma or equivalent such as the GED 1--2 years of sales experience, preferably in an outbound closing role Demonstrated ability to work independently with minimal supervision Skilled sales professional with a proven ability to influence, communicate effectively, and consistently drive sales against quotas Self-starter, goal-oriented, and eager to grow Comfortable handling objections and following scripts with flexibility Preferred : Bilingual (English/Spanish) Previous leadership or supervisory experience Familiarity with CRM software and call tools Apply Now If you're ready to take your sales career to the next level and be part of a mission-driven team, we'd love to hear from you. Submit your resume and a brief introduction today.

Job Description Service BDAs (Business Development Agents) are the first contact for service customers. The Service BDA must represent the dealer group with a professional and helpful attitude. The Service BDA will maintain a high volume of customer inquiries and assisting the service department(s) with making appointments. The Service BDA must manage inquiries via email, chat, text and phone to set service appointments. This is an hourly position with additional commission-based compensation Key Responsibilities: Schedule service appointments for customers, ensuring efficient use of service resources and optimal customer satisfaction. Maintain up-to-date knowledge about product information and promotions. Communicate clearly with customers through phone, text, emails, and chats. Provide accurate information regarding service offerings, pricing, and appointment availability. Set quality appointments. Scheduling and managing customer loaner services. Perform at least 200 daily activities (phone calls, emails, text messages, chats, etc.). Out of the 200 activities, 100 of them are expected to be inbound/outbound revenue-generating. Follow up with customers to confirm appointments and gather feedback post-service. Identify opportunities to upsell service packages and maintenance plans to customers. Uphold company standards for professionalism, customer service, and confidentiality. Listen and be attentive to customer needs and priorities to provide appropriate suggestions and guidance on our vehicle offerings. Meet specified monthly targets and goals which will be given prior to each month. Contribute to the overall success of the motor group by working with all customers, teams, and departments collaboratively and professionally with a positive attitude. Be at work on time or early (no exceptions). Provide excellent customer relationship skills. Employee must have excellent communication and organizational skills. Be team-oriented with a desire to achieve both individual and collective goals. All other duties assigned by management. Training and Certifications required (to be started upon hire): Basic Computer skills ( word, excel, Microsoft 365 etc.) High school diploma or G.E.D. Being able to read, write and understand Spanish is a plus. Experience working in a call center a plus Physical Requirements: Employee must be able to sit for long periods of time. Use their hands to handle control or feel objects, tools, or controls. Repeat the same movements for 7hrs a day. Occasionally need to lift boxes up to 10 lbs. Occasional bending, walking, and mobility will be necessary. Employee must be able to get in and out of vehicles and shovel/ assist with snow removal when necessary. Ability to stand, walk, climb, stoop/bend, and reach. Employee must be able to speak clearly for repetitiously for up to 7-8 hours a day. Supervisory: N/A “Patrick Motor Group was founded on honest work, a love for cars and the people who drive them. We believe in community, building strong relationships and enjoying what we do. Sales and service delivered with respect, trust and quality – that's the Patrick Motor Group.” Patrick Motor Group, LLC is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status. Monday - Saturday 8am -5pm - with one day in the week off and Sundays.

Job DescriptionNew England ENT is looking for an experienced Call Center Representative with strong interpersonal and verbal communication skills Experience Provide quality customer service and support Use questioning and listening skills that support effective telephone communication Record accurate message information re: scheduling and cancellation of appts. and relaying clinical messages to appropriate provider. Understanding of medical terminology and ability to use EMR Bilingual skills (Spanish) strongly preferred. Schedule Full Time, Monday- Friday, no weekends Benefits Paid Time Off Health Insurance Flexible Spending account 401(k) Job Type: Full and Part Time Salary $18.00 -$19.00 / hour

Tell us about a friend who might be interested in this job. All privacy rights will be protected. Apply for a Job Apply for a Job for JAWS Users Create a Profile Create a Profile for JAWS Users System Requirements The Education Secretariat is committed to equity and valuing the unique and diverse characteristics and experiences of every member of its workforce. We encourage an authentic workplace where colleagues show up as their full selves, where collaboration, innovation, and connections are key to realizing our mission that all children, youth, and families thrive socially, academically, and economically. We seek teammates who are committed to promoting a diverse and inclusive work environment, where everyone is valued and engaged. We encourage you to apply and identify your strengths in these areas. The Call Center Representative is an integral part of the Office of Educator Licensure (OEL), processing telephonic, fax and “ticket” notifications, and requests for Licensure stakeholders and districts. The Call Center Representative utilizes organizational and communication skills, knowledge of licensure requirements, and collaborative interactions with stakeholders to facilitate efficient and timely requests. The Call Center Representative focuses on providing technical assistance and relevant information to callers to assist them in having pertinent information essential to obtain appropriate licensure for working as an educator in Massachusetts. The Call Center Representative works primarily by telephone using ELAR to ensure that all necessary information is received so that an optimal review can be conducted in a timely fashion. The Call Center Representative demonstrates an understanding of licensure requirements and department goals. Key Responsibilities: • Assist educators and prospective educators through the various routes and types of Licensure. • Answer questions about the status of the caller's application. • Enter updated information as requested. • Provide a description of licensure policies and procedures and the application approval process. • Obtains accurate information from educators and prospective educators by answering telephone calls and asking relevant questions. • Determines eligibility by comparing information to licensure requirements. • Informs educators and prospective educators by explaining procedures; answering questions; providing information. • Performs related duties as required such as general office functions including but not limited to processing (opening, sorting and scanning) mail and modifying applications such as performing name and credential changes. o Verify eligibility, collect demographic and pertinent information, and document results in the computer system o Build cases in the computerized licensure record using information gathered from faxes and/or phone calls o Document information using department standards of documentation o Communicate with callers regarding any necessary decision data. o Assign accurate information in educators and prospective educators files, and update when applicable. o Communicate with OEL to ensure appropriate information is being disseminated. o Manage workload within regulatory requirements and mandated timeframes for processing applications and renewals o Handle confidential information consistent with department policies and regulatory requirements o Assist in refinement and implementation of unit workflows to enhance efficiency and support unit/department goals o Assist implementation of all processes and programs in accordance with business plans to provide quality customer service to all customers. o research required information using available resources o provide educators and prospective educators with accurate information o enter new educators and prospective educators information into system o route calls to appropriate resource, if/when the call requires o provide follow up to educators and prospective educators calls where necessary o Attend OEL staff meetings and other required meetings to stay informed of any changes to policy, procedures or regulations. Other duties as assigned. Preferred Qualifications: o Excellent Attendance & Punctuality o Must be comfortable working in a high volume & fast paced call center environment o Must be able to answer calls/faxes, inquiries & requests with a sense of urgency o Superb attention to details & be able to meet deadlines o Customer service training or previous Call Center experience o Knowledge in Licensure Terminology, strongly preferred o Knowledge of customer service principles and practices o Strong communication, telephone & writing skills o Previous experience in a medical/clinical setting, preferred o Proficiency in Microsoft Office/Computer Programs; must be Tech Savvy Based on assignment, travel throughout the Commonwealth may be required. Questions regarding this position or the application process should be directed to ***********************. First consideration will be given to those applicants that apply within the first 14 days. MINIMUM ENTRANCE REQUIREMENTS\: Applicants must have at least (A) two years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below. Substitutions: I. A Bachelor's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.* II. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.* *Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Schedule Details: Monday through Friday, Weekends (Saturday and Sunday) Scheduled Hours: variable Shift: 4 - Mixed Shift, 7.5 Hours (United States of America) Hours: 0 Cost Center: 71000 - 0101 Access Division Call Center Union: SEIU Local 509 Community Health Link This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. I. Major Responsibilities: 1. Receives and responds to telephone calls and referrals regarding urgent and emergent behavioral health services. 2. Registers, screens, and completes insurance checks for individuals seeking services at CHL. 3. Performs telephonic interventions which include, but are not limited to, crisis support and de-escalation of individuals in Crisis. 4. For urgent and emergent services, assists Clinicians with arranging dispositions of cases inpatient bed Searches, making referrals, arranging transportation (cab or ambulance) etc.) 5. Assigns and schedules initial assessments for urgent and emergent services. II. Position Qualifications: License/Certification/Education: Required: 1. Bachelor's degree is required. 2. Must be able to pass a CORI background check. 3. Driving is not a requirement. Experience/Skills: Required: 1. A minimum two (2) years' experience working in a clinical environment is required. 2. Ability to learn to CHL's service lines to appropriately triage clients with various levels of complexity to the right services. 3. Ability to document CHL services in accordance with insurance reimbursement requirements. 4. Effective oral and written communication skills 5. Basic computer skills in Microsoft Suite 6. Ability to learn to navigate in the Electronic Health Records (EHR) system. 7. Ability to multitask. Must possess time management skills with a strong sense of prioritization and follow through. 8. Requires personal and professional accountability, self-management, discretion, initiative, professional integrity and cultural competency. 9. Ability to use office equipment, including copy machines, computers, printers, telephones. Preferred: 1. Prior experience in a behavioral health and/or call center environment is preferred. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ***********************************. We will make every effort to respond to your request for disability assistance as soon as possible.

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary GENERAL SUMMARY/ OVERVIEW STATEMENT: As a member of the Room Service team, the individual will be tasked to assist and deliver in a pleasant, friendly and timely manner patient specific high-quality food and exemplary service to patients, guests, and staff. This position requires working with and assisting other members of the Room Service team and Hospital staff to ensure that all patients receive prescribed foods, and guests and staff receive requested food following Federal, State, Local and hospital sanitation and safety procedures. As outlined in the Food Service Department's HAACP program. PRINCIPAL DUTIES AND RESPONSIBILITIES: 1. Act as a liaison to food service for the patient, family and staff. Tasks as liaison: explaining the meal selection process; assist menu selection of patients according to prescribed diet order. To assure patients fed within 45 minutes of ordering the meal. 2. To communicate on the telephone in an efficient, pleasant and respectful manner, even during periods of high call volume, in order to assist patients and guests with their meal service selections. At peak time, a call center operator answers the phone and immediately enters a complete order into the Computrition system. A call center operator's average call time will range between 1 1/2 - 2 minutes. 3. To review therapeutic diet orders and modify the patient's order to meet the diet order parameters while attempting to honor the patient's request and be aesthetically pleasing. 4. To speak with the patient, family member(s) or nurse to explain needed modifications regarding meal orders. To communicate changes and if possible find a satisfactory substitution. To assure a nutritionally balanced meal that meets the dietary restrictions of the patient's diet order. 5. Communicate on the phone or in person to patients, staff, and guests according to department scripting policy and procedures. 6. To communicate patient diet order issues to the Call Center Operator Lead, Diet Tech or clinical dietitian when policy mandates. 7. Identify patients who are not able to place an order via telephone or who have not ordered their meal. Interact with patient family and nursing to enter a complete order in Computrition. Facilitates the meal service or communicate via Computrition the reason for refusal. 8. Acts upon patient, family, or staff meal service requests. These requests may include contacting and following through with the clinical dietitian regarding diet order issues or supplement changes, or room service team members to resolve meal service issues or handle special requests. When necessary escalating requests to management 9. Manage patient nourishment, supplement and tube-feeding delivery. 10. Proficient using the Computrition according department policy and procedures and maintains accurate and updated patient information via the electronic diet office system. 11. Manages difficult or emotional situations and responds promptly topatient needs. 12. Pickup diet order sheets from nursing stations and receive verbal diet order changes. Adhere to department policy and procedures when receiving a verbal diet order. 13. For administrative and tracking purposes, monitor, collect and/or record operation specific data. 14. Assist in orientation and on-the-job training of new Call Center Operators and Dietetic Interns. 15.Read hospital email periodically throughout the day to remain up to date on patient and policy and procedures information. Use hospital work stations and email according to hospital policies and procedures. 16. Perform duties of the Call Center Operator I when necessary. 17. May participate in tray delivery and pickup. 18. Adhere to departmental and hospital policies and procedures and other foodservice regulations at all time. 19. Participate in and monitor, according to preset criteria, sanitation and safety procedures - including HACCP program. 20. Perform all other duties as assigned Qualifications 1. Knowledge of specialized diets and menus 2. The position requires the ability to read, write, speak and communicate in English, to follow and give oral and written instructions, to be able to communicate with patients, hospital personnel, and co-workers. This level is normally acquired through completion of a high school education. 3. Customer service and/or call center experience required 4. Healthcare setting experience strongly preferred 5. Knowledge of the food and restaurant regulations set by the federal, Massachusetts and Boston City Health Codes and Joint Commission on the ccreditation of Hospitals. 6. Must have computer skills and basic mathematics knowledge SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: 1. Must be pleasant and friendly, flexible, hard-worker, and work well with others. 2. Must have good hand-eye coordination, good manual dexterity and a good attention span. 3. Must have good attention to detail and problem-solving skills 4. Must have the ability to communicate well in order to discuss semi-complex and involved information with other employees, staff members, patients or general public in a sensitive manner. 5. Must be able to maintain confidentiality of patient information obtained through the hospital computer system and employee information obtained from employee files. 6. Must be able to adhere and enforce new or updated policies and procedures. 7. Registered Diet Technician credentials a plus. 9. Ability to read, write, and speak another language is a plus. 8. Must be able to talk on the telephone to patients, guests, and staff in a pleasant, respectful manner. 9. Must be able to multi-task and handle pressure particularly associated with time constraints due to delivery requirements. 10. Knowledge of computerized diet order systems, Windows, Outlook, Word and Excel spreadsheet. WORKING CONDITIONS: 1. Fast paced busy call center environment with close-set cubicles. 2. Possible on feet for part of the day (50%) and long periods of time sitting. 3. Involves occasional lifting of items up to 25 lbs., pushing and pulling food carts. 4. Works in heated and air-conditioned office, patient floors and kitchen. 5. Work involves occupational risks commensurate with work hazards and physical requirements, i.e., wet slippery floors, chemical solutions, handling hot water and soup (180-190 degrees), frequent bending and tray handling. 6. Consequence of errors ranges from no harm to serious harm such as incorrect trays to patients, injured employees and broken equipment. 7. Work involves rotating shifts as early as 6:00 AM to as late as 9:30 PM, required to work weekends and holidays. HOSPITAL WIDE RESPONSIBILITIES: Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff. Additional Job Details (if applicable) Additional Job Description Remote Type Onsite Work Location 75 Francis Street Scheduled Weekly Hours 0 Employee Type Per Diem Work Shift Rotating (United States of America) EEO Statement: The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

PROJECT HOURS: The ideal candidate will have flexibility to work full-time, Monday to Friday between the hours of 7am to 730pm in addition to rotating Saturdays 9am to 130pm. This is a full-time position for a total of 40 hours per week. Location: This role is ONSITE near the Worcester, MA area for a minimum of 8 to 12 weeks, with the potential to go remote once fully trained and metrics are met. Position Summary The Customer Service Representative is responsible for all telephone account maintenance. The Customer Service Representative determines the accuracy of account information, and ensures all required information is provided for security. The Customer Service Representative enters information into the database, processes payments, and assists patrons in understanding the program’s procedures regarding payment options, information changes, and violations enforcement. This responsibility includes ensuring patrons’ service requirements are protected and accounted for in accordance with set standards of performance. Responsibilities Process telephone inquiries, fax information/applications to customers if required. Perform account maintenance, including address changes, payments, adjustments, and statement requests Research overcharges and submit for adjustment. Provide assistance to process/update expired credit cards, options changes, replenishment amounts, balance thresholds, address changes, and add tags, process applications, and correspondence. Prepare reports to include daily Phone Call Log. File applications and other paperwork as necessary. Participate in the Quality Assurance process: Call Monitoring and auditing of Log Sheets and Correspondence on a monthly basis. Work a rotating weekend schedule, one month on/one month off as scheduled or as required based on operational needs. Must remain professional under every circumstance with patrons and staff member Requirements High School Diploma or the equivalent required Previous customer service experience required, preferably in a call center environment Strong written and verbal communication skills Fluent in both English and Spanish preferred

Job Description Are you ready for a totally different kind of career at a different kind of company? Let’s go! Billshark is the fintech market leader in the bill reduction marketplace. Our Sharks reach out to service providers (think mobile, pay TV, & alarm) to negotiate lower rates and to cancel unwanted subscriptions (think monthly shaving supply or clothing clubs) for our customers. Saving money is a blast and makes you a customer’s hero! We’re proud of our entrepreneurial spirit and looking for amazing people to join our team. With comprehensive training and support and a phenomenal culture, people who share our core values of tenacity, hunger and camaraderie will thrive as we attack bills. If you're looking for a fun, fast-paced opportunity where you get to help people every day, look no further. Our team loves it here so much that Fortune Magazine recognized us as a "Great Place to Work"! Responsibilities: Outbound calling to negotiate with the customer's providers (Comcast / AT&T / Verizon, etc..) on behalf of the customer in order to save the customer as much money as possible Identify and record savings "patterns" to create a more efficient, repeatable negotiation process Document the customer's negotiation "journey" in the CRM Consult with the customers explaining the process, setting expectations, and delivering the great news that you saved them money Provide an exceptional customer experience by delivering better service than was expected - every time Requirements: General technical/PC capabilities Strong interpersonal skills with the ability to win people over Positive, do-what-it-takes attitude Willingness to learn new things Enjoy laughing and not taking the 'bumps in the road' too seriously Alignment with our core values; Tenacity, Camaraderie, and Hunger! Powered by JazzHR B1jDdKfoOX

Job DescriptionBenefits: Dental insurance Health insurance Paid time off Training & development Benefits/Perks Paid time off Ongoing training Employee Discount Job Summary We are seeking a friendly and service-oriented Call Center Representative to join the team at Multi - Specialty dental office. The ideal candidate MUST have a minimum of 3 years of dental office experience and will serve as the first point of contact for our patients. Responsibilities include answering phone calls, scheduling appointments, patient appointments, confirming patient information , collecting payments and assisting administrative staff as needed. Responsibilities Patient Interaction: Greet patients warmly and provide an excellent customer experience. Appointment Management: Answer phone calls, schedule appointments, and assist clients with paperwork including consent forms. Information Management: Maintain accurate patient records and assist with insurance verification. Administrative Support: Provide general customer service and attend to providing the patients with an amazing patient experience. Office Maintenance: Ensure a clean and inviting environment for patients and staff. Qualifications Experience: Minimum of 3 years of experience in a dental office setting. Skills: Excellent communication skills, strong work ethic, and positive attitude. Technical Proficiency: Familiarity with computers and scheduling software;experience with dental practice management software( Eaglesoft) is a plus Language Skills: Bilingual abilities ( e.g. English/Spanish) are a plus.

Job Details Operations Center - Worcester, MA Full Time None Day FinanceDescription Job Title: Call Center Representative Status: Hourly, Non-Exempt Hours: Full time 37.5 hours per week, Schedule may include Saturdays About Webster First Federal Credit Union Established in 1928 and driven by a goal to make life more comfortable for our community, Webster First Federal Credit Union has grown to an over one-billion-dollar financial institution, serving over 90,000 members across our banking and lending services. Our mission is to leverage who we are as a credit union to empower our members to live their best financial lives. We focus on members, not profits, and our values of strength, exceptional service, and “New England authenticity” are at the heart of everything we do. We can't do it without an exceptional workforce! With approximately 250 employees spread across 15 locations in Massachusetts, Webster First Federal Credit Union is committed to empowering a diverse and inclusive workforce that is representative of the community we serve. Our members come from all walks of life and, not unintentionally, so do our staff. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes us stronger. Summary: As a Call Center Representative, you'll be the first point of contact for members, assisting with a wide range of banking needs over the phone and online. Success in this role requires strong multitasking skills, attention to detail, and a commitment to high-quality service in a fast-paced environment. This is a great opportunity for someone with previous banking experience who enjoys problem-solving, collaborating with a team, and delivering excellent member support. We offer career growth, ongoing training, and a supportive team environment where your expertise will make an impact. Essential Duties and Responsibilities: Assist members via phone, email, and occasional webchat with: Account maintenance (address changes, stop payments, check orders, fee reversals, etc.) Basic debit card services, including PIN resets, limit increases, and travel notifications Deposit account inquiries (balances, transactions, and history) Online banking support (logins, password resets, eStatements, Cash Edge, stop payments, bill pay, and general inquiries) Loan inquiries and referrals Collaborate with other departments within the Operations Center to ensure a seamless service experience Work closely with branch employees, answering internal questions and helping with member issues Handle multiple requests at once while maintaining accuracy and professionalism Occasionally assist at the front desk when needed Pull and review reports for account updates and member needs Qualifications/Requirements: Previous banking experience required (credit union or retail banking preferred) Strong verbal and written communication skills, with the ability to present information clearly Excellent customer service skills, with the ability to handle member inquiries professionally Strong problem-solving abilities, including data collection and analysis Basic math proficiency (addition, subtraction, multiplication, division) using whole numbers, fractions, and decimals Proficiency in Microsoft Office and the ability to learn new banking systems Ability to follow written and verbal instructions accurately Strong multitasking skills-able to manage multiple inquiries and systems at once Ability to be available for work punctually, and as scheduled. Education/Training Experience: High school diploma or GED required. At least one year of experience in a credit union or banking role required. Physical Demands & Work Environment: This role primarily takes place in a professional office environment and involves sedentary work, at a desk or teller station, using a computer, and engaging in phone or video conversations. The noise level is generally moderate. Employees may need to sit or stand for extended periods, move about the office, and occasionally lift, push, pull, or carry items up to 20 pounds. Some repetitive motion including movements (motions) of the wrists, hands, and/or fingers. Employees are required to have visual acuity to perform activities such as transcribing, viewing and using a computer, and reading documents, as well as the ability to communicate verbally with colleagues, supervisors, members, and visitors. Reasonable accommodations will be provided as needed.

Job Description We are hiring 12 Call Center Telephone Banker- Lincoln, RI. The job is responsible for connecting clients with the breadth of solutions that the bank offers to help achieve financial goals. Key responsibilities include balancing service requests and sales opportunities, providing subject matter expertise on financial solutions, asking clients probing questions to understand life and financial goals, and pairing new solutions and services to meet client needs. Hours: Training/Start Date: 9/8/2025 Training Schedule: Monday-Friday 9:00am-5:30pm Responsibilities: Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs Responds to customer inquiries and concerns, creating customized solutions Sells and fulfills banking products including checking and savings accounts, credit cards, Certificate of Deposits (CDs), Individual Retirement Accounts (IRAs), and loans Identifies client needs for licensed sales functions, making referrals to Line of Business partners Quotes rates, terms, and programs for banking solutions Manages risk in every business, product, and service transaction leveraging available tools Requirements Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives Commitment to teamwork and the flexibility to work the schedule, including weekends and holidays Ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections Comfortable receiving ongoing performance feedback and coaching Comfortable with ongoing change and learning new technology/processes Minimum of an intermediate level of proficiency with computers Self-motivated with excellent organizational skills Strong decision-making and problem-solving skills Desired Qualifications: Experience in the banking/financial industry Experience working in a call center Experience in telephone sales

Job Description Winner of the Best and Brightest® Companies to Work for in Boston and in the Nation by the National Association for Business Resources (NABR) for the third consecutive year. Join Our Dynamic Team and Make a Meaningful Impact! Are you passionate about helping others navigate complex systems and achieve life-changing outcomes? We are seeking a Resolution Specialist - I to join our growing team. In this essential role, you’ll manage a caseload of pending Social Security applications, ensuring that all required documentation and information are collected to move each case toward a successful approval. You will serve as a bridge between our members and government agencies, providing exceptional service, timely follow-ups, and proactive problem-solving to ensure our clients receive the benefits they need. What You’ll Do Manage and monitor a caseload of pending Social Security applications daily. Act as a liaison between members and government agencies, conducting outreach via phone calls and letters. Follow up with agencies to obtain status updates and advocate for expedited decisions. Prioritize tasks using reports and queries to meet performance benchmarks. Escalate complex or aging cases when necessary and recommend solutions. Provide excellent customer service by educating and counseling members about the Social Security application process. Accurately maintain demographic and case information in a proprietary database. Prepare documentation for appeals in case of application denial. Assist with team training, cross-training, and continuous improvement initiatives. Participate in departmental projects and committees as assigned. What We’re Looking For Bachelor’s degree in a related field or equivalent combination of education and experience. 1+ years of customer service or call center experience, preferably in healthcare. Familiarity with medical terminology and health insurance, preferred. Bilingual in English and Spanish, Portuguese, Vietnamese, Chinese, Russian are highly encouraged to apply. Strong written and verbal communication skills; active listening a must. Proficiency in Microsoft Office, data entry, and CRM/database systems. Exceptional organizational skills and attention to detail. Ability to handle a high volume of outreach calls and manage multiple priorities. Emotionally mature with the ability to interact with a vulnerable population. Willingness to work flexible hours 9-5 or 12-8 pm shifts and contribute to a team-driven environment. Remote options are available M-F 40 hours per week. Why Join Us Make a Difference: Your work will directly impact the lives of low-income and disabled individuals, improving their access to vital benefits and services. Collaborative Environment: Work with a supportive team dedicated to the same cause and share your ideas to create positive change. Equal Opportunity: We value diversity and foster an inclusive work environment. Professional Growth: We encourage personal and professional development and provide opportunities for advancement within the organization. Competitive Compensation: Enjoy a competitive salary package with benefits. Flexible work options: Remote or Hybrid. At this time, HFI will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). Our Massachusetts based starting salary for this role ranges from $42K-$45K annually. The salary range does not reflect total compensation which includes base salary, benefits and other options. EEO Statement HFI is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. HFI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. HFI will not tolerate discrimination or harassment based on any of these characteristics. HFI encourages applicants of all ages. Top of Form Bottom of Form

Department Center Staff Employment Type Part Time Location Waltham YMCA Workplace type Onsite Compensation $16.00 / hour Reporting To Melissa Hinck Key Responsibilities Benefits About YMCA of Greater Boston The YMCA of Greater Boston is the largest social services provider in Massachusetts. Through our network of facilities and program sites, the YMCA provides health and wellness programming, child care, summer camp, youth sports, and teen leadership programs, as well as work-force development and community outreach. The YMCA of Greater Boston is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.