Call Center Agent jobs in Cranford, NJ

Lincoln Park, NJ Temp Experts is actively seeking a Customer Service Specialist to join a well-established banking company in Lincoln Park, NJ. This is a Hybrid opportunity. The ideal candidate must be detail oriented and have high volume, multi phone line experience, preferably with a bank or similar industry. Responsibilities Follow established guidelines regarding customer service and deliver an exceptional customer experience in accordance with company mission statement. Manage all customer issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the on-going goal of establishing a positive customer experience. Answer high volume of phone calls, respond to e-mails including various communication channels from clients regarding balances, transactions, Debit Card usage/limits, Internet Banking, and other general banking queries. Maintain proficient knowledge of Bank products and services and ability to educate customers on such, as well as cross sell various products and services. Maintain ownership of issues to resolutions and escalate unresolved issues through proper channels. Responsible for achieving individual sales, referral and service quality goals. Develop referrals from prospects calling to inquire on bank products and services. Provide operational support and trouble shoot issues for various digital banking products, such as Online Banking, Remote Deposit Capture, Mobile Banking, Mobile Deposit, and Mobile Wallet/Bill Pay Requirements: High School Diploma or GED. A minimum of 2 years' high volume call center experience, teller or branch banking experience. Bilingual (Spanish/English) is preferred. Excellent verbal and written communication skills. Strong Customer Service Skills with the ability to engage customers in conversation regarding products and services. Proficient computer skills; ability to understand and utilize multiple systems, computer and databases. Demonstrate a working knowledge of bank products, services and policies. Detail oriented and organized. TempExperts is an Equal Opportunity Employer.

Grignard Company is a leading producer of specialty chemical products, serving customers worldwide in the Industrial, Entertainment, and Consumer Products sectors. Our high-quality products are developed by our in-house R&D team and manufactured in the USA. **************** Key Responsibilities: This is an in-office position. Customer Support (Lead Customer Satisfaction Team Member): Adhere to all SOPs for Customer Support. Handle incoming and outgoing customer calls to ensure timely communication and support. Provide shipping rates for customer inquiries and prospects to ensure the best value. Communicate new orders to the appropriate Business Development/Account Management representative in the system. Maintain and update customer profiles in the accounting system. Maintain the Sample Request process, including tracking numbers and shipment dates for all customers/vendors. Office Administration: Adhere to all SOPs for Office Administration. Maintain all supplies necessary to support office operations. Handle invoice processing, including scanning to DCP. Create SOPs for Office Administration to standardize repetitive job functions as needed. Qualifications: Bachelor's Degree or 4 years of work experience in Customer Service. Strong communication and interpersonal skills. Ability to manage time effectively and prioritize tasks in a fast-paced environment. Detail-oriented with strong organizational skills. Proficient in Microsoft Office. Proficient in using Zoho CRM software or similar CRM software. Proficient in using Sage accounting software or similar accounting software. What We Offer: Base Salary Comprehensive benefits package, including health, dental, and vision insurance. 401(k) plan Opportunities for professional development and career advancement. A collaborative and supportive work environment. Grignard Company, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join Grignard Company and be part of a team that is driving innovation and excellence in the chemical solutions industry!

FourWebGroup is a full-service media agency focusing on creation to deployment. Role Description This is a full-time on-site role located in Wayne, NJ for a Customer Service Representative at FourWebGroup. The Customer Service Representative will be responsible for providing customer support, ensuring customer satisfaction, managing customer service tasks, and enhancing the overall customer experience. Skills - Experience with SproutSocial is a plus - Experience with Outlook is a plus Qualifications Customer Service Representatives and Customer Support skills Customer Satisfaction and Customer Service skills Experience in improving Customer Experience Strong communication and interpersonal skills Problem-solving abilities and attention to detail Ability to work effectively in a team Previous experience in a customer-facing role is a plus High school diploma or equivalent required

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for assisting customers with all issues with their online sports betting and iCasino accounts: Applicants must be available to work any 8 hour shift between the hours of 10am -12am any day of the week. Agents are required to work in office 3 days per week. Responsibilities Communicate with customers via phone, email and live chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work Sports interest and knowledge

Akkodis is seeking a Customer Service Representative for a Contract position with a client located in Clifton, NJ. Ideally looking for applicants to have a solid background in customer service. Pay Range: $17-18/hr. The rate may be negotiated based on experience, education, geographic locations and other factors. Job Overview: We are seeking experienced Customer Service Representative familiar with overseeing administrative projects. This job is fit for you if you come in with experience into call and email support. If you are interested in this Customer Service Representative job in Clifton, NJ, then please click APPLY NOW. For other opportunities available at Akkodis go to ****************** you have questions about the position, please contact Vaneesh Prashar at ************. Equal Opportunity Employer/Veterans/Disabled Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ************************************************ The Company will consider qualified applicants with arrest and conviction records.

Primary Function of this role is to provide superior customer service when interacting with the customers of the Bank while processing customer transactions, which include but not limited to processing of deposits and withdrawals, check cashing, mail/phone transactions, fund transfers and wires, and cashier's check selling; verify appropriateness of customers' documents, and support file maintenance. In addition to facilitate with account opening/maintenance/renewal/closing process as a backup for account service function. ESSENTIAL FUNCTIONS: Customer Service (50%) Process daily cash/non-cash transactions activities and daily cash balancing. Accept and process loan payment, federal tax deposit, and all deposits and payments presented by customers, mails, and courier services. Provide superior customer service in all functions and departments related to customer transactions and account services. Accept and input stop payments and hold on funds upon requests. Process wire transfers (daily wire log, wire agreements, wire request sheet, etc.) Operations (30%) · Perform daily branch cash recap, vault register, daily operational working supply verification, check registration log and verification of large incoming clearing items. Backup and process the dual custody of ATM balancing, night deposit, Bank by mail, carrier process, and other assigned process. Account Maintenance (20%) Facilitate with account opening/maintenance/renewal/closing process, which includes account opening/renewal/redemption/closing, request of Debit/ATM card activation and address change, and other required account maintenance for backup Account Service function. OTHER RESPONSIBILITIES: Make customer referrals (especially Affluent customers) and cross-sell of Bank products to support the branch to achieve financial goals. Successfully complete all mandatory training on related Bank's and BSA compliance as well as other laws and regulations as assigned and in a timely manner. Perform other duties as assigned EDUCATION, EXPERIENCE AND SKILLS REQUIRED: · 1+ year of customer services experience in the branch banking industry or related environment. · Knowledge of banking products and procedures including teller procedures and policies, audit procedures, and Bank's laws and regulations · Detail oriented and previous cash handling is preferred. · Basic PC skills and be familiar with e-Commerce, e-Banking, and Branch Banking-related information technology · High School diploma or equivalent with anticipation of continuing education towards degree Fluent in English and Chinese (mandarin preferred) is a major plus PHYSICAL DEMANDS: Minimum mobility to work in an office setting; sit for prolonged period of times; operate office equipment including use of a computer keyboard; and reach with hands and arms. Employees are occasionally required to walk and stand and lift and move records and documents weighing 30 pounds or less COMMUNICATION DEMANDS: Attention to detail, strong organizational, communication, interpersonal, self-motivated, and analytical skills, ability to interact with all levels of management and staff. WORK ENVIRONMENT: · Standard office environment. Noise level in work environment is usually average. Hear in the normal audio range with or without correction. Specific vision abilities required by this job include close vision and the ability to adjust focus. Occasional off site client meetings and site visits. Compensation The base pay range for this position is USD $16.50/Hour - USD $19/Hour. Exact offer will be determined based on job-related knowledge, skills, experience, and location.

CSR Entry Level (Commute to Manhattan Required) Our Customer Service Representative will act as a liaison, provide product and services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best type of candidate is excited to help customers. We are looking for an entry level individual who is patient, empathetic, and passionately communicative. The right person loves to talk and understand the value of good communication skills. Problem-solving also should come naturally. The ideal CSR is confident at troubleshooting and investigate if they don't have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction so that sales continue to soar. Customer Service Responsibilities list: Manage large amounts of in person customers Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Credentials Some customer support experience is recommended Over-achieving mentality Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school diploma This is an immediate hire role. Thank you for your time!

Love Making People Happy? Join Our Team! Shift: 9:30 AM - 6:30 PM with a 1-hour unpaid lunch. Duration: Temporary Assignment extending until October 15, 2025 (no extension, but potential for holiday support). Work Model: Hybrid - 2 days in office (Wednesdays and Thursdays), with more in-office time during onboarding and training. Option to work more days in the office if preferred. Compensation: $ 20.00 -21.00 hour pay rate. The Role: This is an exciting entry-level opportunity for a compassionate problem-solver to be the heart of our customer experience! As our Global Concierge, your sole mission is consumer happiness! You'll be part of our dynamic Digital Team, reporting to the Global Online Client Care Manager , and collaborating across departments to ensure every customer inquiry is resolved with care. What You'll Do: Customer Champion: Be the first point of contact for email and phone inquiries regarding online orders, creations, and lab-boutiques. Problem Solver: Support customers with general order and product questions via email and phone within service level agreement timeframes. Assist on our Customer Service phone lines (approximately 3 hours daily) and resolve consumer cases empathetically and promptly. Order Alchemist: Liaise with our order fulfillment team to ensure seamless order delivery and communicate any service exceptions like delays or modifications. Scent Guide: Help customers on their "Scent Discovery Journey," recommending creations and assisting with site navigation, order placement, and account registration/troubleshooting. Organizational Ace: Monitor and maintain communication channels by categorizing requests , manage urgent consumer concerns , and maintain e-commerce logs. What You Bring: Experience: 1+ years of experience in a professional office setting. Retail experience, administrative experience, and experience working in customer service online or in a call center are all highly valued. Anything involving multitasking helps! Soft Skills: Strong teamwork ability, active listening skills , empathy, and familiarity with our brand is a nice plus. Client Service Star: A natural aptitude for providing exceptional, high-touch service. Communication Pro: Excellent verbal, interpersonal, and analytical skills. Tech Savvy: Proficient with MAC OS and MS Office; Salesforce is a plus! Agile & Adaptable: Ability to multitask, work with urgency, and perform under pressure. Flexible Spirit: Willingness to work all shifts, including weekends and overtime during busy periods. Ready to join our scented revolution? Apply Today!

Job DescriptionBenefits: Bonus based on performance Competitive salary Opportunity for advancement Training & development Benefits/Perks Competitive Compensation Great Work Environment Career Advancement Opportunities Overview Are you a skilled salesperson looking for a high-earning opportunity in the booming Medicare market? American Central Marketing Group is expanding our Medicare call center team! We're seeking driven, coachable sales reps to become licensed Medicare agents and help seniors choose the right health plans. Whether you're already licensed or looking to get licensed, we provide everything you need to succeed. What We Offer: Hourly pay plus Top-tier commissions: Warm inbound & outbound leads no cold calling Training + Licensing Support (if unlicensed) CRM & Dialer system Career growth into team leads and managers Responsibilities: Make outbound and take inbound calls to Medicare-eligible individuals Educate clients on Medicare Advantage, Med Supp, and Part D options Use our CRM to manage leads and track client interactions Maintain CMS compliance and complete scopes of appointment Enroll clients into plans that meet their healthcare needs Qualifications: Sales experience (phone sales preferred) Health insurance license (preferred, not required) Willing to complete licensing and AHIP certification Strong communicator with the ability to build rapport fast Motivated, coachable, and goal-oriented Schedule: Monday to Friday: 9:00 AM 6:00 PM EST Saturdays optional during AEP (Annual Enrollment Period) Location: In-office in Secaucus, NJ Ready to Join One of the Fastest Growing Medicare Teams in the Country? Apply today and start your journey toward a 6-figure career in Medicare sales. Join us as we strive to provide top-notch service while growing our business. If you are passionate about helping others and have the skills we are looking for, we encourage you to apply! Job Type: Full-time Pay: $18.00 - $20.00 per hour plus commission Opportunity for advancement Expected hours: 40 per week Monday thru Friday 9 am to 5 pm est Benefits: Paid time off Supplemental Pay: Bonus opportunities Commission pay Ability to Commute: Secaucus, NJ 07094 (Required) Ability to Relocate: Secaucus, NJ 07094: Relocate before starting work (Required) Work Location: In person

TITLE: Call Center Agent LOCATION: Bronx, NY DEPARTMENT: Primary Care REPORTS TO: Assistant Vice President of Clinical Operations FLSA STATUS: Non-Exempt POSITION STATUS: Full-Time (Temporary) 3 - 6 Month assignment SUMMARY OF POSITION: The Call Center Agent will assist in presenting the “Face/Voice” of Company's services to our current and potential patient populations. He/she will coordinate scheduling medical and MH appointments for all PC sites. ESSENTIAL FUNCTIONS: Answer all incoming external and internal calls. Responsible for scheduling appointments for all clinic sites through the electronic health record. Update patient demographics on the electronic health record as needed. Perform outreach calls to patients who have missed their appointments and other outbound calls as needed for the health center. Assist in some clerical aspects and support duties, which may include, but not be limited to, taking messages, and word processing Assist with peer training for the development and support of new Call Center personnel to ensure their knowledge of the Company's appointment availability, lines of business, services provided and other significant information delivered to patients. Conduct calls according established to policy and procedure governing quality benchmarks; assist in CQI activities as needed Act as a successful team member by being receptive to feedback and coaching Follow all standard operating procedures and display reliability and have willingness to develop and consistently improve. Provide coverage for other departments, i.e., front desk, as directed by manager Performed other duties as needed. The above is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of the job. It is not to be construed as an exhaustive statement of all the job functions. EDUCATION/EXPERIENCE: A minimum of two (2) years experience in a service-related function. Previous call center and /or healthcare customer service type position, previous team leader or supervisory experiences are a plus. High School diploma or equivalency required. Associate Degree preferred Excellent communication and interpersonal skills; including but not limited to over-the-phone speaking voice and clarity. Ability to utilize various computer systems, including but not limited to Microsoft Word, Excel and PowerPoint and company scheduling and intra-net systems; able to pass company minimum keyboarding tests. Demonstrated organizational skills, timeliness is managing tasks and ability to analyze and forecast team needs based on volume trends identified. Demonstrated ability to establish and maintain excellent customer and employee relations. Demonstrated ability to motivate others and be a team player/leader. Bi-lingual communication (verbal / written), a plus.

Job DescriptionDescription Call Center Agent Employment Type: Full-Time Reports To: Call Center Supervisor We are looking for a skilled and dedicated Call Center Agent to join our customer support team. As a Call Center Agent, you will be the first point of contact for our customers, responsible for answering inquiries, resolving issues, and delivering a high-quality customer experience. The ideal candidate will be empathetic, patient, and proficient in handling a high volume of inbound and outbound calls. Key ResponsibilitiesCustomer Support: Handle inbound and outbound calls professionally and courteously. Answer customer questions, resolve complaints, and provide appropriate solutions in a timely manner. Problem Solving: Identify customer needs and clarify information by conducting thorough problem analysis. Offer alternative solutions when necessary, aiming to achieve first-call resolution. Communication: Maintain a positive, empathetic, and professional attitude toward customers at all times. Escalate unresolved issues to appropriate teams or departments. Product Knowledge: Develop a comprehensive understanding of the company's products, services, and policies. Keep updated on any product or policy changes to ensure accurate information is shared with customers. Documentation: Accurately log all call details, interactions, and customer information into the company's CRM system. Prepare reports or summaries of customer interactions and outcomes. Skills, Knowledge and Expertise High school diploma or equivalent (Bachelor’s degree preferred). Strong verbal and written communication skills. Ability to multitask and prioritize in a fast-paced environment. Proficient in using computers, CRM software, and other call center tools. Excellent problem-solving skills and patience. Benefits Comprehensive health, dental, and vision insurance. Paid time off and holidays. Retirement plan with company match. Professional development opportunities. Fun and creative work environment.

Details: Acacia Network, the leading Latino integrated care nonprofit in the nation, offers the community, from children to seniors, a pathway to behavioral and primary healthcare, housing, and empowerment. We are visionary leaders transforming the triple aim of high quality, great experience at a lower cost. Acacia champions a collaborative environment to deliver vital health, housing and community building services, work we have been doing since 1969. By hiring talented individuals like you, we've been able to expand quickly, with offices in Albany, Buffalo, Syracuse, Orlando, Tennessee, Maryland and Puerto Rico.POSITION OVERVIEW: The Call Center Operator will be handling calls that provide and request information in regard to unit & client status. The operator will support the activities of an active call center in order to assist the people to obtain needed information and update electronic records. The operator will handle a high volume of calls. Must consistently display effective communication and interpersonal skills with all individuals to support their relationship with Acacia Network. Call Center Operators in a Transitional Housing setting operate on a 24/7 basis.Pays: $40.000 per year Schedule: Wednesday and Thursday off Tuesday, Friday and Saturday 2pm - 10pm Sunday - Monday 8am - 4pm KEY ESSENTIAL FUNCTIONS: • Collect and manage information in regard to the unit condition and status of all units in the Acacia Network Housing family portfolio. • Act as liaison between DHS and Acacia Network Housing to coordinate flow of information internally and externally. • Intake DHS calls; Liaise with DHS, Shelter Directors and other personnel. • Update CARES daily facility rosters. • Maintain electronic systems (CARES/Foothold) and accuracy at all times. • Develop reports on status, progress, billing, and invoicing. • Facilitate client transfer • Resolve problems by clarifying issues and explore alternative solutions • Monitor the receipt & delivery of client notices • Sort and facilitate deliver of client mail and packages • Communicate verbally and in writing to answer inquiries and provide information • Maintain a high-level professionalism/customer service REQUIREMENTS: • High School or GED required • At least 1 year of Call Center experience • Candidates must be able to multitask and be computer literate • Knowledge of Electronic Records/CARES/Foothold/NextGen • Experience with customer service and heavy phone usage is a must • Empathic to multi-task in a fast-paced office setting • Spanish speaking and medical experience are a plus *Acacia Network is an equal opportunity employer. *

This FULL-TIME position needs to be able to keep a full professional conversation in English. 15 E MIDLAND AVE Floor 1 Paramus NJ 07652 If selected, you must be able to report to this location. The Business Premier Service Consultant assists Business customers with requests, questions, and concerns on all products and services offered by the Company (ex: billing, rate plans, features, services, network, coverage, handsets & devices, accessories, repair & troubleshooting, credits & adjustments, credit checks, service activations and changes, receivables management/collections, relocations, combined bill, after hours inquiries, and pre-paid services). Requires excellent communication and follow-up on progress with complex issues. Customer interaction may result from direct calls from customers, transferred callers or the resolution of trouble tickets. May resolve inquiries received via telephone, e-mail, e-care, correspondence, TTY, and on-line chat. Must possess a working knowledge of a broad range of Voice and Data products/services. Must have the ability to use various tools and systems to effectively and accurately research, troubleshoot, problem solve, and educate others. Sell products and services offered by the Company. May support end users in areas such as billing and equipment. May also interact with enterprise customers and their IT managers on the installation & configuration of AT&T Mobility software as well as configuration of devices. May support returns, exchanges, upgrades, accessory orders or missing order requests. May perform Accounts Receivable work for several hundred corporate or government accounts at one time, working with Sales and Service Management teams to determine the best approach for collections of past due dollars (also supports small business accounts). May process credit applications and activate service. Coordinates with all sales channels for retention efforts on existing customer base. May be responsible for leading projects, and performs other duties as assigned by management. Responsibilities within the Business Premier Service Consultant role also include those that require additional training in other areas within the broad duties of general customer care once competency has been demonstrated. By way of example, these may include, but are not limited to sales, saves, high value customers, billing and adjustment teams, advanced technical support, and/or complex collections work. Exhibits in-depth knowledge of all systems, products, services, rate plans, feature bundles, and offers to provide best solution options and totally resolve customer issues. Maintains appropriate records, prepares required reports, and updates customer accounts on a computer terminal. Develops a proven track record of resolving issues and retaining customers. It is critical & significant to recognize & provide for the following: - The AT&T environment is constantly evolving to meet customer and competitive demands and will continue to do so; we need the flexibility to evolve with it. - Customer interactions that are viewed as requiring “specialized” skills today may be mainstreamed tomorrow as we continue to drive tools and technology to enable first call resolution at the frontline. General functions: - Answers customer/client requests or inquiries concerning services and products and reports problem areas. - Utilizes various systems and tools to assist and service customers. May include bulk ordering & care maintenance requests. - Continually maintains working knowledge of all company products, services and promotions. - Make recommendations according to customer's needs. - Utilizes operational systems to process purchases of all products and services. - Handles inquiries from customers related to billing, rate plans, features and services, network, coverage, handsets & devices, accessories, repair & troubleshooting, credits & adjustments, etc. - Handles credit checks, service activations and changes, and all duties related to receivables management/collections. - Sell all services and products offered by the Company; handles inquiries and on data products, services, billing, and troubleshooting. - May handle WLNP, relocations, combined bill support, after hours inquiries, pre-paid service. - Troubleshoots and resolves customer impacting issues such as but not limited to voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning and billing. (Note: The skill and knowledge required will change with technology and application innovations.) - Provides support for products and services offered by the Company. - Assists customers with products and services such as but not limited to laptop connect services: Including air cards, USB devices, initial set-up, configuration of AT&T provided software & applications. - Handles less routine & repetitive matters and more complex troubleshooting scenarios. - Identifies, tracks & trends issues to assist in root cause elimination. - Proactively engages T3 support (network and IT) to address & resolve issues. - Engages third party vendors and suppliers as needed to address service faults & provide customer resolution. - Remains proficient in all billing, rate plan and feature matters. - Able to communicate effectively, both verbally and in writing. Essential functions for this role: - May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required. - Ensure work area is maintained in a clean and professional environment. - Handles executive escalations to the office of the president as well as any other escalation as directed by management. - Handles regulatory escalations. - Demonstrates proficiency in all billing and technical matters to efficiently assist customers & resolve the escalation. - Coordinates effectively with other departments as needed to resolve customer issue. - Communicates professionally and effectively with other departments and customers. - May handle complex tickets/cases from internal partner teams. - May support multiple business chats in a concurrent environment. Preferred qualifications: - At least one year customer service experience preferred. - Call Center experience preferred. - Advance Typing/keyboarding skills preferred. Special job requirements: - Specific job assignments may require day, evening, weekend, or holiday hours. - Overtime may be required. - Flexibility to work any schedule during hours of operation is essential: M-F: 7AM-7PM, SAT: 9AM-6PM Physical requirements: Ability to sit or stand for long durations (e.g., 8 hours) and engage with customers as dictated by the needs of the business. - Desire to work onsite in one of our call centers. Basic qualification test: -Applicants will be expected to pass any assessments or tests associated with the position. Training: Classroom training On-the-job training Training content, call types and responsibilities may change over time at the discretion of the company as the business evolves and our software, technology & tools advance. - Continued investment will be made in the self-service options we provide to our customers, eliminating the need for the customer to call in for service and allowing customers to self-service in additional areas. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. What's in it for you? In this full-time position (40 hours/week) you'll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer's call and provide exceptional service. We offer paid training as well as resources to encourage your career growth. Our Business Inbound Call Center Sales earn $22.92 USD hourly. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: - Medical/Dental/Vision coverage - 401(k) plan - Tuition reimbursement program - Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) - Paid Parental Leave - Paid Caregiver Leave - Additional sick leave beyond what state and local law require may be available but is unprotected - Adoption Reimbursement - Disability Benefits (short term and long term) - Life and Accidental Death Insurance - Supplemental benefit programs: critical illness/accident hospital indemnity/group legal - Employee Assistance Programs (EAP) - Extensive employee wellness programs - Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone Career possibilities are limitless with AT&T. If you're ready to take the lead as the voice of AT&T, we'd love to hear from you! Apply Now and start your future with us! Weekly Hours: 40 Time Type: Regular Location: Paramus, New Jersey It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

The incumbent in this position in the Call Center provides clerical functions such as answering incoming telephone calls, scheduling appointments, taking messages, and other administrative supportive duties as assigned. All employees of CJMC are responsible to perform their job practicing good risk management, quality assurance, and delivering excellent internal and external customer service in a professional and courteous manner. Employee needed for our Newark location. Responsibilities Taking accurate phone note messages for providers within the Internal Medicine Department. Addressing Prescription Refill Requests according to JRMC policy and procedure. Schedule appointments for patients. Answer telephone promptly and in a polite and professional manner. Obtain and enter accurate demographic information into EHR system (address, telephone number, name of insurance or self-pay status). Schedule appointment correctly - review appointment date, time, location, and provider name with caller. Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income - if applicable). Remind caller to arrive 15 to 30 minutes before scheduled appointment to complete paperwork. Remind caller of cancellation/no-show policy. Answer questions and offer other information, as requested, to provide patient-focused Act as a liaison for the patients and the Health Center Direct calls to other departments as needed. Use sound judgment in handling calls, especially with upset patients. Understanding of when to escalate calls to physicians/practice manager/triage nurse. Service patients Make reminder calls as requested. Make calls to reschedule appointments when necessary. Other duties as assigned Qualifications Two to three years related work experience and/or training; or equivalent combination of education and experience. Ability to read and interpret clinical documents such as patient charts, phone notes, and reports. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Spanish Speaking Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Communication skills - ability to interact with patients and staff in a professional and courteous manner. Data input skills - ability to input on a computer terminal in an accurate and efficient manner We are an Equal Opportunity Employer Benefits: Dental insurance Health insurance Vision insurance Life insurance Paid time off 401 k

We are looking for a Call Center Representative to join our team! As a Call Center Representative, you will be the main liaison between our company and current and potential customers. Your main goal will be to effectively address customer issues, complaints, and inquiries in a timely manner. Call Center Representative duties and responsibilities: Manage inbound and outbound customer calls in a timely manner Identify customers' needs and wants, give your best to clarify information Research every issue and provide solutions to them Recognize opportunities to up sell our products and services Follow our company's communication “scripts” Keep records of all conversations in our call center database in a comprehensible way When assigned, attend educational seminars Build strong relationships with customers Follow our customer engagement strategy Meet qualitative and quantitative targets Call Center Representative requirements: Previous experience in a customer support role Track your own work on a daily basis and compare it to benchmarks Strong phone and verbal communication skills Excellent listener Adaptable to different personality types Familiarity with CRM technology Customer focus Ability to multi-task Set priorities Excellent time management skills High school degree

Job DescriptionBenefits: 401(k) Competitive salary Paid time off Training & development Benefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities Job Summary We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, coordinate transportation and manage inventory. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure. Responsibilities Make inbound and outbound calls to clients, vendors, and transportation partners Coordinate transportation schedules and dispatch drivers in a timely and efficient manner Track and manage inventory to ensure accuracy and availability Communicate effectively with internal teams and external partners to resolve issues quickly Maintain detailed and accurate records of orders, calls, and inventory levels Support daily operations and assist with logistics-related administrative tasks as needed Use best practices in customer service techniques to develop rapport and build relationships with vendors and transportation partners Document all customer interactions Attend trainings to maintain up-to-date skills and knowledge Qualifications High school diploma/GED Previous experience as a Call Center Representative or in a similar role is preferred Excellent phone and verbal communication skills Understanding of active listening techniques Familiarity with Customer Relationship Management (CRM) programs Ability to work well under pressure Highly organized with the ability to prioritize projects and manage time effectively

FLSA: Non-Exempt/Overtime Eligible Benefits: Eligible Hours Per Week: 40/Full-time Met Council is Americas largest Jewish charity dedicated to serving the needy. We fight poverty through comprehensive social services and by treating each client with compassion, integrity, and respect. Our ten different departments are staffed by experts who help over 325,000 clients each year and advocate on behalf of all needy New Yorkers. Our services include 100% affordable housing at 21 locations, family violence services, Holocaust survivor assistance, geriatric social work, crisis intervention and the largest free kosher food distribution program in the world. Our network of 101 food pantries, affordable housing sites, and JCCs provide services directly in neighborhoods across New York City. Position Summary: The Social Services Call Center Specialist receives and responds to all incoming calls through the agency helpline, including calls specifically directed to the Russian language helpline. The Call Center Specialist is responsible for accurately and appropriately assessing callers for all internal agency programs as well as provide needed referrals to other social service agencies. The Call Center Specialist completes initial client assessments for eligibility of agency services, as well as completes required accurate data entry into the agencys electronic database. Principal Responsibilities: * Principal responder to high volume phone calls and voicemails on Met Council Helpline within 24 business hours of initial outreach of caller, Monday through Friday. * Provide current and accurate information and referrals through professional transfers of calls to external agencies to address crisis needs of callers. * Professionally and accurately explain Met Council services and programs available, as well as eligibility criteria for enrollment in services, and facilitate referrals to internal program staff. * Complete initial comprehensive phone assessment for caller eligibility of services and programs provided throughout Met Council. * Enter caller information into electronic tracking database to ensure each call is accurately recorded and documented for agency purposes. * Assist in preparing statistical reports on department activities and periodic reports on government contracts and private grants. * Participate in regularly scheduled supervision, team meetings, and general crisis staff meetings. * Recognize and adhere to professional roles. * Perform general clerical and administrative duties for department including filing, copying, etc. * Additional responsibilities as required. Competencies: * Excellent computer literacy and word processing skills, including experience with Microsoft Word and Excel. * Capable of working effectively in a pressured environment serving individuals under stress while still providing an empathic response. * Experience and knowledge in utilizing comprehensive assessments to assess the needs of callers. * Requires on-going knowledge of local and national resources, including but not limited to Social Security, Medicare, Medicaid, other HRA benefits, additional state/county programs and resources, and the ability to link callers to appropriate organizations for needs. * Strong interpersonal skills to both assess and build relationships with individuals as well as manage and control one's own reactions to complex and challenging conversations on the phone. * Attention to detail. * Client ethics and integrity focused approach to interventions. * Ability to adapt to changes and flexibility in schedule. * Ability to work independently as well as in a team. * Strong organizational skills and the capability to multi-task. * Excellent telephone skills. Skill and Education: * Human Services Associate's degree with social service experience (required), BSW degree (preferred). * 2+ years of clerical/administrative work experience (preferred). * Prior work experience in a non-profit environment (preferred). * Bi-lingual Russian-English (required). Reasoning Ability: * Ability to function effectively within a crisis environment and make appropriate and safe decisions. Work Environment: * Must be able to work in a busy environment with a sensitive population. * Demonstrate cultural sensitivity especially to insular, immigrant and minority groups. Special Requirements: This position is based at the central office; some field work with our local Jewish Community Councils may be required. Compensation: $42,000 - $45,000 per year. Benefits: Major medical, dental, vision, and life insurance; pre-tax commuter benefits; FSA; 403(b) with employer contribution; plus generous vacation, sick leave, and holidays.

Job Description We are Boundless Solar . Founded in 2020, we are now one of the fastest growing solar companies in the United States and hyper-focused on only one mission; to safeguard our planet by assisting as many people as possible transition their homes to solar energy. We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services Qualifications: Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills Hubspot knowledge a PLUS Proficiency in Microsoft office Bilingual a PLUS Schedule: Rotating Monday- Fri 12-8:30PM Tuesday - Friday 12-8:30PM & Sat 9-5:30 Total Compensation Range: $16 - $18 p/h plus Uncapped Commission. Job Type: Full-time Pay: $16.00 - $18.00 per hour Schedule: 8 hour shift Weekend availability Ability to commute/relocate: Eatontown, NJ: Reliably commute or planning to relocate before starting work (Preferred) Education: High school or equivalent (Preferred) Experience: Call center: 1 year (Preferred) Customer service: 1 year (Preferred) Work Location: One location Work Remotely: No

Responsive recruiter We Are Hiring and Training Front Desk in House Sales Reps to Manage Our Brooklyn in Bound Call Center. Here's what we are looking for to see if it fits you.... We Are a Unique Physical Therapy Consulting Company With Offices In Brooklyn and Miami And Our Brand Has Established Itself As The Only Non-Surgical Pain Elimination Specialists In Brooklyn This is a perfect opportunity for you, only if you have prior experience and skill working specifically with phone tele sales, phone lead nurturing, or a call center using a CRM system and or lead qualification process. Preferably in the health, fitness or wellness sectors... Please stop reading here if you lack the skills working in an inbound/outbound call center. You must have a minimum of 2 years' experience in a call center to apply. Though we can train you in the tasks and processes of our office you must bring those hard skills- does that make sense? Ok you are probably thinking to yourself, oh this is just a receptionist or secretary's job because you already worked in a doctor's office picking up phones this is and easy right up your alley, right? No sorry... that's false... here's why... In a receptionist or secretary job you work logistics setting up times, dates and demographic information for people who already know about a product or service, maybe they tried the service or product and they already have trust, they already made the decision that they want the service or solution you are offering makes sense?... At this job as a medical call center lead specialist your skill set is all about selling people on a result, they have no idea how they will achieve and you are helping guide them to make the best decision. In fact, your job depends on them converting from an unsure person to an excited person who wants to come in and get the service because you are skilled in persuading them that this indeed was the right choice. The choices they have been led to believe is that they can get Physical Therapy does already... and that it's just a massage or hot pad. led them to believe that the only solution to their problem is a pill, an injection, or orthopedic surgery. Are you personally passionate about avoiding medications, injections and surgeries yourself? Would you go out of your way to travel and pay for a solution that is not what your insurance pays for? You need to ethically and morally give people the option to decide that there are better solutions for health than they have been given... I think of us as the whole foods, or Starbucks of Physical Therapy providers because we use technologies, processes and methods 98 percent of traditional run of the mill therapy centers cannot execute on. Still intrigued by this opportunity? You will be required to respond to, and convince skeptical leads who come from all sorts of advertisements, marketing content both from social media or newspapers or google who know nothing about us to book an appointment with our office which will require tremendous patience and follow up by you. I trust that as you continue reading the rest of this you will be skilled in tele sales or call center work. Here's how we choose the best candidate.... You Must have an amazing friendly can do attitude and bringing your own batteries of motivation, self-determination and energy to excel day in and day out. This job requires the highest desire and intention to help people solve problems and make decisions about their quality of life and health. You will love this job if you are naturally a very curious person who can spend hours picking people's brains, asking deep questions that unravel their true desires, hopes, fears and dreams. Think of this as a mix between psychoanalysis, persuasion, and being a master communicator. People love to tell their story and it's your job to never judge. Your job is to actively listen intently to their journey and uncover what's really causing their underlying frustration causing their worry and limited mobility, and independence. This job requires you to have some difficult conversations. Your ultimate success in this role will lie in your ability to use your technical knowledge. You will be expected to be trained in our specific scripts and role play these scripts until they become fluent. As you communicate, you will need to adapt and navigate long conversations that can last 20 minutes or more at times with one person. Can you imagine yourself dealing with people in pain, or injury who are mentally stuck. Think of your grandmother who wants to sit in her chair and not move and get her to come to the office on a rainy cold or wintery day. Or a busy mom who is trying to stay fit and go to the gym, and has pain in her back and can't keep running from doctor to doctor. These leads will be unaware there is even a solution to their problem besides pills and shots or they will be problem aware. Many of these leads are on the fence, skeptical, fearful, uncertain and doubtful if they even want to try our services. They will require multiple attempts to be reached using voicemails, calls, texts and emails when necessary to get them to make a decision to come to our office, and sometimes lots and lots of no's can't maybes, let me think about it, let me sleep on its conversations. Can you handle that? Actually, can you see yourself loving that every day reaching out to a minimum of 30 people and getting calls in between while grabbing a copay and making an appointment for a customer? It requires tenacity and perseverance and follow through. Can you report to a manager your daily call volume quota of outbound calls and lead conversions made? If the answer is no stop reading, please because this will require those skills and accountability to specific critical drivers that will monitor your performance If the answer was yes, keep reading... because, this job takes a special person with elephant skin and the patience of a saint to gently listen, convince and persuade people and influence people to take action when they make up excuse like time, money and distance amongst no motivation to come take care of their health. Most people just want a magic pill to fix their pain, wouldn't you agree that is the case? We it's true. People need motivation to get up and come to us three times a week and it's your job to keep managing their expectations as you reach out to them weekly to check in. Here are examples of your daily tasks that we will train you on: * Answer insurance questions, people who have no insurance will claim that they can't afford to take care of their health. * You must be able to easily handle a high volume of outbound and inbound telephone calls and work under a front desk manager to keep an organized front desk reception area flowing (without long breaks) * You must feel super comfortable using technology for text messaging, call tracking systems, email, and billing software for collection of copays and credit card systems... Here is what we can't train: * You should have great attention to detail and AWESOME communication skills with high emotional intelligence. (Love to learn and love to explain things) * Empathy, you must have a deep appreciation for someone's personal journey and be able to imagine yourself in their shoes and help see their point of view while reframing their perspective. * A PASSION for helping people overcome pain and injury and a PASSION for giving people in pain the gift of "mobility and independence" despite emotional protective mechanisms and barriers they will put up. Ok Now that you know the skills and the attitudes that make this job up let's review what time commitment this will entail We want YOU to be able to be here at the times we need you so... You MUST be able to be flexible with your school and work schedule And it's really a MUST to live nearby (so living in Brooklyn is crucial) because You will be Immersed in so much Knowledge you will need to be trained in our processes and systems and fit into our driven culture. You must be able to work 2 Pm-7PM Mon/ Thurs and or asked to float occasionally mornings. So, you must have the ability to work some of those hours out into your work school schedule. Here's the recap and some stuff you may be concerned about like IS EXPERIENCE NECESSARY? ...... YES, in a call center, and a "can do attitude, problem solver attitude " is required to apply SO... Here's how you apply... because we only have 2 spots for this aide job opening and we are interviewing now to fill the spot please email your resume with the title CALLCENTER REP in the subject line and we will get back to you. Thanks! Compensation: $15.00 per hour