Customer Care Representative
Call Center Agent Job 10 miles from Jenks
Customer Service Representative Terms: Full-time Pay: $17.00/hr plus shift differential Join Team Alorica At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within!
But that's not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.
Job Summary
As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.
Responsibilities
* Assist customers with issues and concerns they are experiencing during the use of the product and/or service
* Document call-related information for auditing and reporting purposes
* Maintain and update customer information as necessary
* Upsell current customers on new or enhanced services
Representative, Administration Center
Call Center Agent Job 10 miles from Jenks
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
* This job is a member of the Workforce Administration Team within the Technical Operations Division.
* Responsible for providing administrative support for Tech Ops represented team members and its leadership group.
* Collaborating with a cohesive group in a busy office setting, ensuring the success of the Workforce Administration team.
What you'll do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
* Prepare and maintain various department reports, including weekly headcount reports and daily manning.
* Responsible for all aspects of payroll using Workbrain payroll system; including time coding and shift schedules.
* Proffer and process overtime, field trips, and shift swaps according to the rules and limitation of the collective bargaining agreement and the Workbrain system.
* Process vacation changes according to leadership directions, the guidelines outlined in the contract agreements and the Workbrain system.
* Providing excellent service to our internal customers; including phone, email, and walk-in inquiries.
* Greets and directs team members and external visitors.
* Maintains office supply inventory and initiates department supply orders when necessary.
* Submits transactions for computer and system accesses.
* Sort, track and file data and correspondence
* Process time-sensitive requests
* Efficiently and effectively communicate to high levels leadership to address operational inquires
* Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display area (SIDA), if applicable
* Must be able to secure appropriate airport authority and/or US customs security badges, if applicable
* May be required to work shifts, nights, weekends and holidays
* Must be willing to travel as required for professional development
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
* High School diploma or GED equivalent
* Prior administrative experience
* Prior experience with Microsoft Office software including Word, Excel, PowerPoint etc.
Preferred Qualifications- Education & Prior Job Experience
* Minimum of 1 year experience in an office setting
* Associate's degree or equivalent work experience
Skills, Licenses & Certifications
* Knowledge of the applicable workforce collective bargaining agreements (IAM/ TWU)
* Broad understanding of Workbrain or other time and attendance applications
* Ability to prepare correspondence and format reports
* Ability to maintain confidentiality with team member files, payroll data and personal information
* Ability to prioritize and organize work functions effectively
* Ability to exercise good judgement and work under time constraints with professionalism, efficiency, patience and tact
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
* Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
* Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
* Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
* Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
Cities: Tulsa - OK
Requisition ID: 79273
Customer Care Agent
Call Center Agent Job 10 miles from Jenks
Title: Customer Care Agent
Reports To: Customer Care Manager
Summary: This position is responsible for interacting with customers to provide information in response to inquiries about services and handling/resolving complaints.
Essential Functions:
Train, explain tasks, and assist in the solution of customer problems.
Answer incoming phone calls, faxes, emails and respond to customer requests.
Identify and assess customer's needs to achieve satisfaction.
Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Go the extra mile to engage customers.
Key in new box information for all accounts.
Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts.
Responsible for taking paperwork from the “ready to be filed tray” and placing it in each customer's folder.
At the end of each month, responsible for storing the previous month's files in VRC boxes.
Work on special projects as required by the Customer Service Manager or Director of
Operations or as needs arise.
Requirements
Competencies:
Ability to work on a team including with the Customer Service Manager and Director of Operations to ensure proper customer service is being delivered.
Must have some computer knowledge.
Must be able to work with internal office personnel, sales & development representatives, records center personnel, and management.
Ability to work with external customers, potential customers, vendors, and suppliers.
Able to retain knowledge of services lines, prices, and delivery times.
Ability to multi-task, prioritize and manage time effectively.
Flexible, spontaneous, and able to deal with the unexpected.
Work Environment: Must be able to tolerate heat in the summer and cold in the winter.
Physical Demands: While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to sit, climb/balance, stoop, kneel, or crouch. Must be able to reach, handle, carry, and lift between 10 lbs. and up to 50 lbs. While performing job duties, the employee is regularly required to talk, hear, read, and identify numbers for accurate order filling and receiving of material.
Education and Eligibility Requirements:
One (1) years' experience.
Knowledge and ability-English and grammar.
Pleasant telephone voice/manner.
Ability to operate simple office equipment sufficiently to perform the job.
Typing skills (preferably 45-55 wpm) with 95 - 100% accuracy.
Must have proven customer support experience.
Must know 10-key by touch.
Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the applicant for this job. Activities, duties, and responsibilities may change at any time with or without notice.
Salary Description $14.50 an hour
Customer Service Representative
Call Center Agent Job 10 miles from Jenks
Must be authorized to work in the US, no work visa offered at this time. WE ARE LOOKING FOR MOTIVATED AND GOOD PEOPLE! What Makes US Different? LEADS LEADS LEADS - WE HAVE LEADS! START OUT AT 80% COMMISSION WORK YOUR WAY UP TO 130 % AGENCY OWNERSHIP PROGRAM
LEADERSHIP DEVELOPMENT
BUILD YOUR OWN BUSINESS
ALL EXPENSE PAID TRIPS
WORK LIFE BALANCE
ONE ON ONE MENTORSHIP
CUTTING EDGE TECHNOLOGY
PARTNERED WITH MORE THAN 60 PLUS A+ RATED INSURANCE COMPANIES
Our agents have the opportunity to truly own their business and move up within the organization.
Compensation:
Part-time agents have potential to make $50,000+ in the first year.
Full-time agents have potential to make $100,000+ in the first year.
Agency Owners are able to generate a system-driven income of $200K - $500K + per year
Our company has a streamlined lead generation system, so there is NO COLD CALLING involved. Only those who have requested the information will be contacted. Its 100% COMMISSION ONLY.
If you aren't licensed, our fast-track licensing program will get you licensed and earn money quickly.
Responsibilities:
Scheduling Your Own Appointments From Clients Who Requested To Be Called
Generate quotes for new customers and use e-apps to submit new business
Generate new business through our leads and referrals
Cross-sell existing customers with other agency products
Process payments and service pre-existing clients (veteran agent's only)
Follow A Sales Process Designed To Make Closing Simple
Characteristics we ARE looking for:
Self-Motivated and Goal Oriented
Disciplined and Driven to Improve
Believe in and align themselves with our Core Values
High level of Consistency and Coachable
Humble and willing to Learn
EA Agency | Regional Sales Manager
No agent's success, earnings, or production results should be viewed as typical, average, or expected. Not all agents achieve the same or similar results, and no particular results are guaranteed. Your level of success will be determined by several factors, including the amount of work you put in, your ability to successfully follow and implement our training and sales system and engage with our lead system, and the insurance needs of the customers in the geographic areas in which you choose to work.
Operations Staff | Full-Time | Arvest Convention Center
Call Center Agent Job 10 miles from Jenks
Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
Under general supervision, performs work as needed to clean, maintain and prepare for events at the facility. Duties include skilled and semi-skilled tasks, which often require heavy lifting and a high degree of physical exertion.
This role will pay a hourly rate of $17.00-$20.50.
Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).
This position will remain open until August 15, 2025.
Responsibilities
* Participate in all aspects of the conversion process in preparation for events.
* Duties may include setting up and tearing down flooring, portable chairs, operable wall, barricades, staging, tables, other furnishings and equipment.
* Perform varies duties to ensure the day-to-day operations of the facility are met.
* These include, but not limited to, loading/unloading delivery trucks, transporting trash and waste to proper disposal area and replenishing supplies.
* Assist with pre/post event cleaning and janitorial tasks including, but not limited to, sweeping, mopping, dusting, trash removal, vacuuming, spot cleaning, washing, stripping, carpet cleaning, window washing and waxing.
* Perform repairs and maintenance tasks such as painting, patching, re-lamping, replacing ceiling tile, replacing filters, etc.
* Assist building engineers and subcontractors in construction, repair and maintenance of the building.
* Report irregularities, discrepancies, safety or damage concerns or loss of property promptly to supervisor.
* Work extended and/or irregular hours including nights, weekends and holidays, as needed.
* Perform other duties as required.
Qualifications
* Demonstrate knowledge of practices and procedures related to event set-up and conversions; typical methods and techniques for cleaning and maintaining the facility; and proper use and care of hand and power tools.
* Demonstrate a positive attitude and a willingness to learn.
* Follow all policies/procedures, risk management, safety precautions, rules, regulations and emergency procedures established at the facility.
* Follow oral and written instructions and communicate effectively with other in both oral and written form.
* Work independently, exercising judgment and initiative.
* Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
* Be licensed and insured to operate a motor vehicle in the United States.
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Customer Care Agent
Call Center Agent Job 10 miles from Jenks
Title: Customer Care Agent Reports To: Customer Care Manager Summary: This position is responsible for interacting with customers to provide information in response to inquiries about services and handling/resolving complaints. Essential Functions: * Train, explain tasks, and assist in the solution of customer problems.
* Answer incoming phone calls, faxes, emails and respond to customer requests.
* Identify and assess customer's needs to achieve satisfaction.
* Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
* Go the extra mile to engage customers.
* Key in new box information for all accounts.
* Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts.
* Responsible for taking paperwork from the "ready to be filed tray" and placing it in each customer's folder.
* At the end of each month, responsible for storing the previous month's files in VRC boxes.
* Work on special projects as required by the Customer Service Manager or Director of
* Operations or as needs arise.
Requirements
Competencies:
* Ability to work on a team including with the Customer Service Manager and Director of Operations to ensure proper customer service is being delivered.
* Must have some computer knowledge.
* Must be able to work with internal office personnel, sales & development representatives, records center personnel, and management.
* Ability to work with external customers, potential customers, vendors, and suppliers.
* Able to retain knowledge of services lines, prices, and delivery times.
* Ability to multi-task, prioritize and manage time effectively.
* Flexible, spontaneous, and able to deal with the unexpected.
Work Environment: Must be able to tolerate heat in the summer and cold in the winter.
Physical Demands: While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to sit, climb/balance, stoop, kneel, or crouch. Must be able to reach, handle, carry, and lift between 10 lbs. and up to 50 lbs. While performing job duties, the employee is regularly required to talk, hear, read, and identify numbers for accurate order filling and receiving of material.
Education and Eligibility Requirements:
* One (1) years' experience.
* Knowledge and ability-English and grammar.
* Pleasant telephone voice/manner.
* Ability to operate simple office equipment sufficiently to perform the job.
* Typing skills (preferably 45-55 wpm) with 95 - 100% accuracy.
* Must have proven customer support experience.
* Must know 10-key by touch.
Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the applicant for this job. Activities, duties, and responsibilities may change at any time with or without notice.
Salary Description
$14.50 an hour
Customer Service Rep
Call Center Agent Job 10 miles from Jenks
Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $525 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia), and Europe (Ireland, Netherlands, Poland, United Kingdom). We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers.
Not only are we committed to meeting and exceeding our customer's needs, but also are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for five consecutive years since 2012. Collabera has over 50 offices across the globe with a presence in ten countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations.
For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit ***************** to learn more about our latest job openings.
Awards and Recognitions
--Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012)
--Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013)
--Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US.
Job Description
We are looking for Agents licensed in Health, Accident and Life to help take calls for our Life and Dental Leads.
They will be speaking with the customer and getting them to the correct area for their needs.
Qualifications
Need someone with good phone etiquette and Call Center Experience.
Experience with Life or Dental Sales is helpful
Additional Information
To know more or discuss regarding this opportunity, please contact:
Nishita Honest
************
*******************************
Customer Service - Customer Service Representative 105-1014
Call Center Agent Job 10 miles from Jenks
Responsible for being the first point of contact for all membership related questions, requests and concerns and for providing outstanding service to our customers. You will answer queries regarding customer benefits, eligibility, PCPs, claims and other questions. You will handle complaints, troubleshoot problems and provide resolutions in a professional and polite manner to ensure first contact resolution and customer satisfaction. The ideal Customer Service Representative will be customer focused, detail oriented and results driven. The most successful Customer Service Representatives demonstrate the following characteristics: polite, accurate, knowledgeable, able to work well within a team, learning agility, flexible and easily adapts to change.
KEY RESPONSIBILITIES:
* Process a high volume of incoming inquiries regarding multiple products from members, providers, billing companies, individuals with legal representation, employer groups, and other insurance companies.
* Strive to achieve first call resolution by communicating accurate information efficiently and timely thereby creating a positive experience for the member.
* Verifies eligibility, benefits, deductible amounts, claim status, copays, coinsurance and all other information related to a customer and their benefits or a provider and their contract.
* Use effective listening skills to understand the needs and complaints of the customer to offer them the best possible solution and ensuring the member feels supported and valued.
* Resolve escalated customer issues received from the member, provider, employer groups or brokers while remaining calm and professional.
* Provide interpretation services for all product lines via the contracted language line service as appropriate.
* Flexible hours, including weekends and evenings, as department or training needs dictate and at the discretion of management may be required.
* Effective problem resolution skills that demonstrates balance of company and customer needs.
* Demonstrated ability and learning agility to adapt to organizational changes including business processes, systems and technology.
* Joining a team of Customer Service Representatives and building a positive relationship of teamwork, trust, reliability and excellence.
* Understanding and striving to meet or exceed call center metrics while providing excellent customer service.
* Taking part in training and other learning opportunities to expand knowledge of company and position.
* Perform other duties as assigned.
QUALIFICATIONS:
* Exceptional telephone manner, customer service skills, active listening skills, verbal and written communication skills.
* Ability to resolve conflict and diffuse tension
* Strong time management skills and decision- making skills.
* Ability to read, comprehend, and explain health insurance benefits in a clear, concise, and professional manner.
* Ability to work under stress with production and quality standards.
* Proficient in Microsoft Office applications.
* Highly organized and attentive to detail.
* Flexibility, ability to adapt to change.
* Successful completion of Health Care Sanctions background check.
* Bilingual skills a plus.
EDUCATION/EXPERIENCE:
* High school diploma or equivalent required
* 1-year customer service experience with direct interactions with customers
* Contact center or medical field experience preferred
CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin
Other details
* Job Family Commercial
* Pay Type Hourly
Apply Now
* Tulsa, OK, USA
Copy of Customer Service Representative
Call Center Agent Job 44 miles from Jenks
Full-time Description
Courtesy Loans is looking for top talent right here in Cushing, Oklahoma for roles in our installment finance company. We offer excellent pay with great bonus opportunities and benefits. Courtesy Loans is a regional finance company looking for a positive, energetic, team player to join our company. Duties include customer service, collections, and loan underwriting. Candidate must have attention to detail and have the drive to succeed in all aspects of the business.
Benefits Include:
* Paid Vacation
* PTO
* Holiday Pay
* Monthly Bonus (based on office performance)
* Quarterly Bonus (based on office performance)
* Semi-Annual Bonus (based on office performance)
* Loyalty Bonus (based on time with the company)
* Matching Retirement Plan
* No nights & weekends
Requirements
Must be dependable, have attention to detail and posses good people skills.
Salary Description $10 - $20 hour
Customer Service Representative
Call Center Agent Job 10 miles from Jenks
Customer Service Representative Location: Tulsa, OK Segment: Pumps & Motor Technologies ePumps is a full-service provider of all types of rotating equipment, with in-house and field service capabilities. As a provider of pumps, mechanical seals, vacuum systems and compressors, ePumps is a leader in providing reliability driven pump solutions to the world's most critical and demanding industries. OEM factory-trained technicians have the skills and knowledge to service any pump, either in our shop or on location.
The Pump Motor Technology group is currently comprised of 14 companies spread throughout the United States and still growing! Our aim is to be the primary source for rotating equipment and process equipment solutions in the industrial and municipal markets. The PMT group prides itself on providing a complete solution for the ever- expanding pump and motor industry.
The PMT group represents some of the most reputable brand names in the fluid handling, pump distribution, water/wastewater treatment and fabrication industry. Our unparalleled service capabilities, whether in-house or field service, provide each customer with the problem solving and product knowledge to stand by our claim: we service what we sell.
Just as there are multiple components for an effectively running pump, it takes a team working together to be a success. A diverse range of talent resides in the Pump Motor Technology group, including engineers, inside and outside sales personnel, machinists, winders, pump and motor repair technicians, field service technicians, electricians, welders, millwrights, and more. Do you want to be part of a team in an industry that keeps America running? Join us today!
Job Description:
The Customer Service Representative (CSR) provides support to the branch office, outside sales and service teams in office administration, inside sales and customer service. The CSR works with the service team to develop work scopes, obtain parts pricing and lead times and develop customer quotations for pump and motor repairs as well as field service jobs. Duties will also include supporting/assisting branch personnel in meeting internal and external customer requirements and doing so in an effective and efficient manner.
ESSENTIAL DUTIES AND OTHER RESPONSIBILITIES:
CSR duties include, but not limited to:
Answer phones and emails in a timely manner that creates a positive ePUMPS/OTC brand image and provides excellent customer service
Prioritize incoming requests and parts orders as needed
Process all paperwork required by the customers and local vendors in an accurate and timely fashion to ensure deadlines are met
Proficient use of various communication tools - telephone, voicemail, computer (Microsoft Office 365, Outlook, Word, Excel, Selltis, P-21, e-mail, internet, and fax)
Correspond with external customers, vendors, and internal customers in a professional and expeditious manner
Update and maintain Customer Relationship Management (CRM) database to ensure information is current and accurate
Organize and maintain project files through the selling process
Assist in quote, order, and delivery status processes for internal and external customers Assist with invoicing
Liaison between the branch and other JCI locations
Maintain strong product knowledge to adequately service customers Organize required data and job folders for quote preparation
Collaborate with outside sales team to understand customer requirements and provide sales support Work directly with Service Manager to provide quick and accurate repair quotations
Coordinate with purchasing and vendors to obtain and maintain information for ongoing repair projects
KNOWLEDGE/SKILLS/ABILITIES:
Excellent customer service skills
Strong organizational and time management skills
Proficient computer skills with PC's and related software, such as MS Office products and internet- based programs
Effective communication skills, written and verbal Strong analytical and decision-making skills
Efficient at multi-tasking and working in a team environment
Ability to identify and resolve problems in a professional, constructive, and timely manner Exhibits professional and pleasant interaction with customers, vendors, and co-workers
Knowledge of billing and accounting procedures
REQUIREMENTS:
High School or equivalent
Office experience with a preference of repair shop knowledge
PHYSICAL DEMANDS/ENVIRONMENT:
Must be able to work in an office and industrial setting
Must be able to travel via plane if needed and drive a vehicle if needed for errands Must be able to communicate via telephone and electronic devices in the workplace
At OTC Industrial Technologies, we believe that our employees are our greatest strength. Through investment in our people and growth from within, we believe in providing you with a wide variety of opportunities to accelerate your career potential as you help us drive change to move our business forward.
For over 60 years, employing and developing the best-in-class talent has been at the forefront of our success. By coupling our teams' hands-on experience with a wide range of products from top vendors, we provide customers with the best quality products and technical application expertise and services at the lowest possible costs.
Working with OTC Industrial Technologies is perfect for purpose driven individuals who are motivated to be part of an exciting transformational company.
Perks of Working with OTC Industrial Technologies:
As part of the OTC family, you'll enjoy competitive compensation and a comprehensive benefits package that includes medical, dental, and vision care coverage and a 401(k) savings plan - Additionally, we offer paid time off, short-and long-term disability coverage, life insurance, tuition assistance, and Employee Assistance Program. You'll also experience exciting opportunities for professional and personal growth and recognition.
Customer Service/Call Center Specialist
Call Center Agent Job 10 miles from Jenks
Customer Service/Call Center Specialist that possesses basic accounting knowledge, be a self-starter that is willing to learn and grow, have strong analytical skills, committed to excellence and high standards, organized, detailed and customer service oriented. Must be able to learn quickly, work independently, multi-task, and produce accurate results.
Job Responsibilities:
- Answer calls and resolve customer issues
- Log issues and problems
- Must be dependable and have a history of strong work attendance
- Work collaboratively with team members and call center management to contribute to department goals and maintain service level objectives
- Promptly escalate urgent customer concerns or issues
- Mortgage loan or banking experience is desirable
Experience/Training:
- Minimum one years' experience in a call center or financial services or similar specialist position
- Familiarity with Fair Debt Collection Practices, Telephone Consumer Protection, Consumer Financial Protection Laws, and Consumer Privacy Laws is preferrable
Skills and Abilities:
- Must be passionate about providing the highest quality customer care
- Must be computer literate and comfortable navigating MS Office Suite of Products (Word, Excel, etc.) - at least 2 years of experience
- Able to work independently and as part of a team
- Ability to assess issues and apply the appropriate sense of urgency
- Ability to effectively communicate feedback and present observations, trends and recommendations to peers and management staff
- Paid Time Off
- Sick Leave
- Vacation Time
- 11 Paid Holidays
- Hourly Health and Welfare Pay (to cover health benefit insurance)
Compensation:
- Hourly pay rate of $18.16 + $4.57 for you to get your own insurance
- This position requires the successful completion of a federal background check to include criminal background check, drug test, credit check, and fingerprinting. GMG is an equal opportunity employer that takes affirmative action to employ, and advance in employment, individuals without regard to race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, or gender identity.
Education:
- High school or equivalent is required.
- Expected hours: 40 per week
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Citizenship Requirement:
- Must be a US Citizen
Work Location:
- In-person at Tulsa Office
Customer Service Representative
Call Center Agent Job 10 miles from Jenks
Customer Service Representative BH Job ID: 2312 SF Job Req ID: 13270 Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Job Title: Customer Service Rep (APSCO)
Location: Tulsa, OK
About Us:
Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.
Job Overview:
We have an opportunity available for a Customer Service Technician on our APSCO team. This position involves detailed interaction with internal and external customers including issuing quotations, order entry, and communicating delivery schedules. It involves communicating clearly with all internal departments and customers/distributors outside the company on a daily basis.
Responsibilities:
* Product and/or customer service-related experience is a must.
* Provide first class customer service & support by e-mail and phone.
* Ability to handle multiple tasks in an efficient and professional manner.
* Able to interact and coordinate with internal company resources and vendor resources to resolve issues for customers and distributors.
* Robust analytical skills to aid in assessing customer needs coupled with the ability to solve problems will enhance the incumbent's performance.
* Some mechanical aptitude and a knowledge of our products will be required.
* SAP knowledge and experience, especially dealing with customers, customer orders, ABAP queries and service notifications is a plus.
Requirements:
* High School Diploma or G.E.D.
* 3+ years of customer service related experience
* Excellent written and verbal communication skills with the ability to handle internal and external contacts in a positive, assertive, and effective manner is required
* Proficient in using Microsoft Office suite, including Word, Excel, and PowerPoint
Preferences:
* Bachelor's Degree
* Experience with Salesforce
What we offer:
At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.
Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit *************
To apply:
Please apply via our website ***************************** by May 21st in order to be considered for this position.
Customer Service Representative - Patient Registration
Call Center Agent Job 10 miles from Jenks
Shift Hours: PRN, part-time, flexible shifts R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
As our Customer Service Representative, you'll work to help our patients check into the hospital. It's fast-paced on occasion and you'll be the person they rely on to answer questions during registration. You'll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions.
To thrive in this job, you'll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don't need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We'll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire.
Here's what you can expect working in Patient Registration (Customer Service):
* Working on computers and answering phones to intake information in a busy environment. You'll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care.
* Helping people who may be very ill or worried. We're not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. You'll ask follow-up questions and build rapport in real time.
* Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people you'll get it from aren't. You must work quickly and expect the unexpected. This is not a casual desk job.
* A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.
Requirements:
* High School Diploma or GED
* Excellent customer service experience
For this US-based position, the base pay range is $14.69 - $20.28 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.
R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at ************ for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent
To learn more, visit: R1RCM.com
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Sales/CSR
Call Center Agent Job 10 miles from Jenks
Sales Consultant – Countertops & Custom Surfaces Tulsa, OK | Full-Time | M–F, 8:00 AM–4:30 PM Join Tulsa’s leading countertop company, where precision, creativity, and client satisfaction are at the heart of every project. This is a rare opportunity to step into a thriving, design-forward sales environment—even if you come from adjacent sales industries like appliances, tile, glass, or other surfaces. If you’re motivated, personable, and ready to grow with a respected company, we want to meet you. What You'll Be Part Of:
A company that sets the standard for quality in Tulsa's countertop industry
A team that celebrates wins with quarterly outings and fun celebrations.
A workplace that values career development and long-term success
What You’ll Get:
Competitive Pay: Starting salary between $35K–$40K, plus commission and yearly bonus opportunities
Health Coverage: 70% of health insurance premium covered by the employer
Work-Life Balance: Paid holidays, generous PTO and 401K.
Growth Path: Full training provided, with room to take on more responsibility as you grow
What You’ll Be Doing:
Act as a trusted advisor to homeowners, contractors, and designers
Recommend surface solutions that fit each client’s vision and needs
Generate quotes, take measurements, and support the customer from consult to install
Keep tabs on industry trends and innovations in countertop materials
Coordinate with internal teams to ensure project accuracy and excellence
Maintain accurate records and timelines in software and quoting systems
What You Bring:
Sales experience in any of the following: appliance, tile, countertop, glass, or solid surface materials
Friendly, approachable communication style with a focus on customer experience
Solid time management and attention to detail
Proficiency in Microsoft Office; familiarity with QuickBooks and calendars.
Must have a valid driver’s license and dependable vehicle for job site visits
Let’s Build Something Beautiful Together.
If you’re ready to take your sales career to the next level, apply now and join a company where quality craftsmanship and strong customer relationships are the foundation. Please send your resume for consideration to ************************ or come into one our convenient locations!6506 S. Lewis Ste., 115 Tulsa, OK 74136
2310 N. Hwy 66 Ste., C Catoosa, OK 74015#hotjobs
Customer Service Representative
Call Center Agent Job 10 miles from Jenks
The United Warehouse Company has been in business since 1915 providing customers with secure warehousing, transportation and distribution services, 3PL and contract packaging services. We operate well over a million square feet of ultra-modern warehousing and distribution facilities in multiple states throughout the Midwest. We offer temperature controlled storage, sanitary and food grade environments, secure outdoor storage, and an experienced team of contract packaging professionals to help you fill customer orders or complete packaging projects.
Job Description
United Warehouse Company is seeking a qualified
Customer Service Representative
to join our growing team!
As a Customer Service Representative, you will be the first point-of- contact to our customers - you will be the expert on your account(s). You'll need to be a great communicator, a brand ambassador and have a strong desire to possess the know-how to get the job done. You will be in charge of answering any customer inquiries, resolving customer issues, and maintaining a customer database of information.
The person for this position should be particularly well organized and detail oriented. If you are independent, accountable, intelligent, detail-oriented and have a great attitude, we'd like to talk to you! The hours for this position are 1st shift, however, must be available outside of regular hours to assist drivers, warehouse operators, and customers with issues or changes in scheduling.
This position is full-time, first shift - overtime and weekends are required, depending on customer need.
RESPONSIBILITIES
Be the voice of United Warehouse Company. This will entail heavy customer interaction via phone and email. We will expect that your interpersonal communication skills are strong in both capacities.
Manage customer accounts, from order receipt to delivery including order fill, transportation planning, on time delivery monitoring, exception management and supporting promotions, seasonal and new item launch management.
Investigate order/invoice processing problems and facilitates issue resolution with management assistance.
Keep detailed notes in our customer tracking system and be able to prioritize multiple tasks - the pace is fast and you'll rarely be doing one thing at a time.
Embrace new challenges every day. Being adaptable and flexible are critical!
Follow up on items…and follow up…and follow up again!
Embrace your mistakes! You'll inevitably make a few.
Help identify what we have missed.
Help us build a stronger company - every day.
Qualifications
REQUIRED SKILLS AND EXPERIENCE
Have 1-3 years of relevant communications based experience.
Have an understanding of the value of teamwork and how teams work.
Have a heightened sense of urgency, a heightened attention to detail and be able to communicate our customer offering.
Complete and maintain customer account-specific records with auditor like accuracy.
Must be able to work well in a self-managed team environment. This includes cooperatively scheduling work, vacation, hours and team task assignments.
Ability to maintain productivity and professionalism while under pressure to meet strict deadlines and balance multiple priorities; Displays attention to detail for both accuracy and content.
Judgment to resolve issues with the appropriate sense of urgency, including after standard business hours support.
HOW TO APPLY
Click on the “I'm Interested” button below to submit your resume or visit our website at *********************** and click on the "Careers" tab to complete an applicaiton online.
Additional Information
All your information will be kept confidential according to EEO guidelines. Drug/Alcohol testing compliant with applicable statutes. For reasonable accommodation of disability during the hiring process call **************.
Room Service Call Center Representative
Call Center Agent Job 10 miles from Jenks
**Current Saint Francis Employees - Please click HERE (*************************************************************** **to login and apply.** This position is ECB status - requires a minimum number of worked hours per month as needed by the department; limited benefit offerings.
Days
10:45am-7:15pm Weekends
ECB
Job Summary: Responsible for obtaining meal orders from patients over the phone by verifying physician diet orders, entering meal selections or tube feeding into CBORD, and assisting patients with making selections which are appropriate for their diet order. Verifies and communicates allergies as necessary. Uses proper phone etiquette when talking with patients, visitors, or other personnel.
Minimum Education: High School Diploma or GED.
Licensure, Registration and/or Certification: Valid Oklahoma Food Handler's permit.
Work Experience: 1 year of experience in hospitality industry or in hospital dietary office setting, preferred.
Knowledge, Skills and Abilities: Must possess good oral and written skills. Ability to work well with others. Working knowledge of Microsoft office tools. Ability to use independent judgment.
Essential Functions and Responsibilities: Takes and transcribes phone calls, and communicates incoming and outgoing meal orders from patients, families and nursing staff. Using the electronic medical record report enters the correct tube feeding into CBORD at the exact rate for those patients unable to eat. Delivers excellent satisfaction utilizing phone etiquette (AIDET), coaching patients through meal restrictions, and reads back meal selections. Takes ownership of room service call center program and resolves issues. Works as a liaison between patients and departments over the phone to ensure patient delivery needs are met. Generates tray tickets with patient meal selections according to preferred mealtimes; utilizes computer reports to call patients that need assistance with ordering meals. Delivers and verifies patient meal trays according to dietary requirements.
Decision Making: Independent judgment in making minor decisions where alternatives are limited and standard policies/protocols have been established.
Working Relationships: Works directly with patients and/or customers. Works with internal and/or external customers via telephone or face to face interaction. Works with other healthcare professionals and staff.
Special Job Dimensions: None.
Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.
Nutrition & Food Services Kitchen - Yale Campus
Location:
Tulsa, Oklahoma 74136
**EOE Protected Veterans/Disability**
Customer Service Representative
Call Center Agent Job 10 miles from Jenks
We are currently looking to fill a Customer Service Representative position with a company in Tulsa, OK.
Pay: $17–$20/hour Schedule: Monday–Friday, 7:00 a.m.–5:30 p.m.
Customer Service Representative
Are you a confident communicator who thrives in a fast-paced environment? Do you enjoy solving problems and creating positive customer experiences? We’re seeking a Customer Service Representative (CSR) who will play a vital role in supporting both residential and commercial clients while contributing to customer satisfaction, retention, and growth.
What You’ll Do:
Respond to customer inquiries via phone, email, and occasionally in person with professionalism and clarity
Provide accurate information on products, services, pricing, and company policies
Resolve customer concerns quickly and effectively in alignment with company standards
Process service requests, payments, and orders with precision and timeliness
Maintain detailed customer records and document account activity thoroughly
Collaborate with internal teams to ensure seamless customer service and issue resolution
Conduct follow-ups to confirm resolution and collect feedback
Escalate unresolved or complex issues to supervisors when appropriate
Stay aligned with company policies and service expectations
Customer Service Rep(06476) - 1 n mission st
Call Center Agent Job 8 miles from Jenks
We here at Domino's are looking for fun, energetic, driven, focused, professional people who strive to bring a smile to each and every guest they meet at Domino's Pizza!
Customer Service Representative - Tulsa, OK
Call Center Agent Job 10 miles from Jenks
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
Customer Service Representative
Call Center Agent Job 10 miles from Jenks
"Join the Acme Brick Family" CUSTOMER SERVICE REPRESENTATIVE FLSA Status: Non-exempt Acme Brick Company (a Berkshire Hathaway Company) is an organization of professionals in the manufacturing and building material distribution industry. We manufacture brick and distribute our own brick as well as brick and associated products manufactured by others. We operate in 13 states with a philosophy that we are much more than a brick manufacturer and distributor.
Summary
We are currently seeking a "best in class" Customer Service Representative with excellent organization skills and a personable disposition to provide product/service information to customers and sales reps. You will assist in resolving product and service issues as they arise and enter customer orders into the sales system. The ideal candidate has a natural ability to roll with the punches, being flexible to handle anything that might come their way. You will be a strong and reliable support to company operations, maintaining procedures, communication and customer service. Not only will your efforts allow us to achieve organizational efficiency, you will nurture the pleasant work environment our people love.
Essential Duties and Responsibilities (other duties may be assigned)
* Communicate with custo mers by phone, email or in person on various concerns.
* Work with vendors and manufacturers on various concerns.
* Work with Acme production coordinators on product inquiries.
* Place purchase orders for tile, wood, stone and other masonry products with various manufacturers and vendors.
* Serves as a back up to other CSRs.
* Receive tile, wood, stone and other masonry materials into inventory through the operating system.
* As needed, assist warehouse and other associates with sample orders and verifying material from vendors.
* Order entry of sales orders and sales transfers.
* Credit and Collections
Skills and Experience Required for Success
* 2+ years of related experience
* Must have excellent verbal and written communication skills
* Must be proficient in Microsoft Office and Excel (JDE experience preferred)
Competencies Required for Success
* Integrity
* Initiative
* Teamwork
* Customer Service Orientation
* Relationship Building
* Quality Focused
Education
* High school diploma or equivalent required; some college is preferred.
We are proud to be an Equal Opportunity/Affirmative Action employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.