Pre-Licensed Customer Service Representative - Remote
Remote Job
About TP
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
If you are on the hunt for a career and not just another job, TP is the place for you! We want to invest in your future!
How do you become a Licensed Insurance Agent? TP offers a 5-day paid training to help you prepare for the State Insurance Exam. You read that correctly, you'll get PAID TO STUDY!
What can you expect? TP will provide a Trainer, study materials, cover the cost and schedule your state exam!
After you pass your exam, TP will support you obtaining your license in the 50 states/territories we operate in!
Benefits of working with TP include:
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
TP and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!
At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.
Your Responsibilities
As a Pre-Licensed Representative are required to use excellent decision-making skills and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines. The position is responsible for resolving high level consumers issues in a fast-paced environment.
Resolve complex consumer issues and advise first level representatives on high level issues.
Assist policy holders with billing questions and concerns
Provide support to policy holders with any policy changes requested
Support policy holders needs by providing recommendations and adjusting as necessary
We're looking for fearless people - people who are inspired to deliver only the best in all that we do.
6 months customer service experience minimum
Over 18 years of age
Ability to type 25 wpm
High School Graduate or GED
Comfort with desktop computer system
Proven oral & written communication skills
6 months Call Center experience, preferred
Logical problem-solving skills
Availability to work various shifts
Ability to use Windows operating systems
Organization and work prioritization skills
Work from Home Requirements:
Internet Requirements:
Minimum subscribed download rate equal or exceeds 25.0 Mbps
Minimum subscribed upload rate equal or exceeds 5.0 Mbps
ISP must have no packet loss and ping under 50ms
Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
Proof of internet speed required
Clean and quiet workspace
Be One of Our People
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
TP is an Equal Opportunity Employer
Bilingual French-Canadian/English Customer Service Agent
Remote Job
The KellyConnect Customer Care Specialist answers incoming calls, resulting in placing orders, problem solving, and resolving inquiries to customers' satisfaction, while maintaining the highest quality standards. Customer Care Specialists also document feedback from customers and respond accordingly.
This is a fully remote position. Schedule is between 9am and 7pm, Eastern Time, Mon-Fri.
Responsibilities:
Key orders received from US and Canada customers via phone to the order entry system according to established customer service procedures while maintaining departmental standards.
Actively listen and problem solve to effectively resolve customer issues.
Serve as an essential link between customers and various internal departments such as Sales, Customer Financial Services, Customer Relations and Distribution.
Provide resolution to customers' inquiries, returns and feedback utilizing the appropriate system and other related materials.
Assist with Data Entry tasks and other administrative task as necessary.
Serve as a liaison between Customer Financial Services, Customer Relations, Sales, Distribution and other teams within the organization as needed by the customer.
Adhere to Environmental Health and Safety policies and procedures, and support department objectives.
Qualifications:
Bilingual fluency in English and French required, French-Canadian strongly preferred.
Bachelor's degree preferred, HS Diploma or equivalent required
3+ years customer service experience, preferably in a call center environment within the past 5 years
10 key and data entry by touch (WPM 40+) preferred
Medical device experience preferred
Proficiency in Microsoft Office (Outlook, Word and Excel) required
Reliable team-player with strong work ethic and ability to deliver excellence in all tasks
Strong critical listening and customer service resolution skills
Ability to work in a cross-functional team environment and maintain productive, collborative relationships
Clear and concise written and verbal communication
Ownership and accountability for all assigned tasks
Ability to flex with quickly changing priorities
Extreme attention to detail/process-compliance
Able to multi-task, plan and organize
Get a complete career fit with Kelly .
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Customer Care Specialist
Remote Job
Timeline is a high-growth health and longevity brand founded in Switzerland on the belief that uncompromising research can unlock a new class of health, backed by cutting-edge science with the mission of promoting longevity and health span. We know that aging can't be stopped. However, through its 15 years+ of groundbreaking research, Timeline is developing products designed to help reduce the impact of time on our health, from nutrition to skin and beyond. The company is backed by strategic investors, including Nestlé Health Science and L'Oréal. For more information: ****************
To support our U.S. growth, we're seeking a Customer Care Specialist to join our team. Reporting to the Customer Service Manager, this role is focused on delivering exceptional support and ensuring a seamless, high-quality experience for our customers. You'll work as part of a customer service team, addressing inquiries, resolving issues, and ensuring customer satisfaction. Your knack for communication and outstanding organizational ability will be the driving forces behind creating meaningful and positive customer interactions.
This is a hybrid position, ideally based in or within commuting distance of Palm Beach County, Florida, as there will be some in-office requirements at a small regional office located in North Palm Beach. The working schedule will include weekend coverage.
Some of the main areas you'll work on:
Customer Support: Respond promptly and professionally to customer inquiries via phone, email, and live chat, ensuring a positive and helpful interaction.
Issue Resolution: Address and resolve customer complaints and issues effectively and efficiently, ensuring a positive outcome for the customer.
Product Knowledge: Maintain an in-depth understanding of our products and services to provide accurate information and support to customers.
Order Processing: Assist with order placement, tracking, and updates, ensuring timely and accurate delivery.
Feedback Collection: Gather customer feedback and provide insights to the management team for continuous improvement.
Documentation: Maintain accurate records of customer interactions, transactions, comments, and complaints.
Team Collaboration: Work closely with other team members to ensure a seamless and positive customer experience.
Support for Events and Promotions: Provide logistical support for events and other promotional activities, including preparing materials and managing schedules.
Who we are looking for.
Experience: 2+ years of related experience in a customer service role in the supplement, wellness and consumer goods space is highly preferred, including.
Experience of working with CRM systems and tools (Gorgias preferred) and Shopify,
Excellent verbal and written communication skills.
Able to demonstrate empathy, patience and a warm approach to each and every customer
Strong problem-solving abilities and attention to detail.
Ability to multitask and manage time effectively.
Creative and innovative thinker, organized, detail-oriented, team player, and solution-oriented.
Ability to prioritize and manage multiple projects.
Agile and collaborative working style, with the ability to work against tight timelines.
Enjoy working in an environment where responsibilities and projects may change rapidly; you are a problem solver and someone who enjoys working autonomously.
Personal interest in wellness and staying updated on emerging trends in the health and wellness industry.
What you can expect:
Fully remote working, including home office setup.
Annual performance-related bonus.
Employee ownership.
401k (including a match).
Health benefits offering a variety of coverages for medical, dental, and vision.
Annual product allowance.
Dedicated budget for team events
Professional development budget.
The hourly rate range for this position is expected to be between $24ph - $28ph. This range represents the low and high end of the anticipated base salary range. The base salary will depend on numerous factors such as experience and qualifications for the role, experience level, skillset, and balancing internal equity.
Call Center Customer Service Representative
Remote Job
Job Title: Call Center Account Management Specialist
Company Overview: Join our dynamic team where we are dedicated to providing exceptional customer service and support. We are looking for a motivated and detail-oriented Call Center Account Specialist to join our team in a hybrid role, combining remote work with in-office responsibilities in El Segundo, CA.
Job Description: As a Call Center Account Specialist, you will be the primary point of contact for our valued customers. You will handle a variety of customer inquiries, provide product and service information, and resolve any emerging problems that our customers might face with accuracy and efficiency. Your goal is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
Key Responsibilities:
Manage large amounts of outbound calls in a timely manner.
Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
Update Customer information in database
Research and troubleshoot
Build sustainable relationships and engage customers by taking the extra mile.
Keep records of all conversations in our call center database in a comprehensible way.
Meet personal/team qualitative and quantitative targets.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
Follow communication procedures, guidelines, and policies.
Requirements:
Proven customer support experience or experience as a Client Service Representative.
Account Management experience
High Volume Outbound Center experience
NICE in Contact experience preferred
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
Associate's Degree and additional qualifications in Customer Service will be a plus.
Customer Experience Agent (CEA) I
Remote Job
About Us:
RunBuggy is the most technically advanced automotive logistics platform on the market. Period.
Backed by Porsche Ventures and Hearst Ventures, RunBuggy is transforming the way cars move. Our cutting-edge technology is trusted by some of the largest OEMs, captive finance companies, and automotive lenders in the world to streamline vehicle transportation at scale.
RunBuggy's end-to-end platform connects car shippers and haulers in real time - eliminating the friction of traditional load boards and costly custom software. For shippers, RunBuggy integrates directly into existing management systems, reducing transportation costs and accelerating delivery timelines. For transporters, we offer a smarter, more profitable way to find, accept, and manage loads - all from a single app.
Since launching in 2019, RunBuggy has grown to over 135 team members, facilitated the movement of hundreds of thousands of vehicles, and attracted tens of thousands of transporters across the U.S.
We're not just building a better logistics platform - we're redefining the future of automotive transportation.
About the Role:
We are currently seeking a Customer Service Agent (CEA) I to support RunBuggy's customers. This position is responsible for providing top-notch service to our customers over the phone, on video calls, and using written communication (email and text). In this role, they will interact directly with our customers to answer questions, solve problems, provide education, and maintain our company's reputation for high-quality service.
This position is in office 5 days per week. The office is located on Mill Avenue in the heart of Tempe, AZ. Employees in this role are also required to work Tuesdays through Saturdays or Sundays through Thursdays. Please do not apply if you cannot meet these requirements.
If this sounds just like you, then please read on! if you feel this is not in your wheelhouse, that is okay too! We are actively hiring outstanding professionals, so we encourage you to apply to one of our many other opportunities.
What You Will Be Doing:
Handle a high volume of inbound and outbound phone calls, ensuring pickups and deliveries are on schedule as it relates to orders placed on our smartphone app.
Maintain updated knowledge of all company products and services to provide adequate education to customers.
Field incoming phone calls and respond to phone messages from customers.
Promptly respond to customer questions submitted via email or our website.
Answer customer questions and provide information to resolve any issues.
Help resolve shipping issues with a high level of professionalism.
Assisting users with uploading pictures or completing orders in our system.
Obtain necessary information from customers to adequately follow up.
Document important customer information for future reference.
Collect and record customer feedback and information and share with appropriate departments and team members.
Generate interest in new products or services and connect customers with salespeople when required.
Foster and maintain relationships with customers to improve our retention rate.
Attend all required customer service-related meetings.
Additional duties as assigned.
Requirements
What You Bring to the Team by Way of Skills and Experience:
Proficiency with using Microsoft Outlook, Word, and Excel, and experience searching and using the internet required.
High School Diploma or equivalent required.
Ability to work Tuesdays through Saturdays or Sundays through Thursdays.
Call Center experience a plus.
Automotive, logistics, or transportation experience a plus.
Understanding of performance-based metrics.
Aptitude for acquiring skills in technical troubleshooting along with an eagerness to learn and take on new challenges.
Ability to handle a variety of duties in a fast-paced environment.
A positive, service-oriented attitude.
Ability to recognize problems, strategize, and problem-solve.
Ability to prioritize tasks and manage time.
Ability to work under tight deadlines.
What is in it for You and Why you Should Apply:
Market competitive pay based on education and experience.
Highly competitive medical, dental, vision, Life w/ AD&D, Short-Term Disability insurance, Long-Term Disability insurance, pet insurance, identity theft protection, and a 401k retirement savings plan.
Employee wellness program.
Employee rewards, discounts, and recognition programs.
Generous company-paid holidays (12 per year), vacation, and sick time.
Paid paternity/maternity leave.
Monthly connectivity/home office stipend if hybrid or remote position.
A supportive and positive space for you to grow and expand your career.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
RunBuggy is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination, harassment, and retaliation on the basis of race, color, religion, sex (including gender identity and sexual orientation), pregnancy, parental status, national origin, age, disability, genetic information, or any other status protected under federal, state, or local law.
Salary Description
$19.50 - $21.50/hr DOE
Customer Service Representative
Remote Job
Client Relationship Associate - Retirements or Investments
Pay Rate: 23.00 per hour
Training hours: Monday through Friday 8:30am-5:00pm Hybrid, remote Monday/ Friday, on site Tuesday/Wednesday/Thursday for training and for position. Scottsdale, AZ
Post training hours: TBD
Talent supporting this class must have open availability M-Sun
Shift as early as 8AM to as late as 10PM EST
If position goes perm with Vanguard it will be Hybrid
Vanguard is one of the world's largest investment companies, known for its client-first focus, high ethical standards, and collaborative, team-oriented culture.
What you'll be doing:
Working as a Randstad Associate answering and assisting investors with questions, monetary transactions, financial products and services. You'll be much more than a customer service professional. You'll be a technical subject matter expert (paid training provided). You will be using virtual technology to develop relationships with clients and understand their unique investment to position the appropriate solutions or actions.
This job is for you if you:
Have strong communication and relationship management skills.
Like to work hard in a professional environment that stresses respect and teamwork.
Excel in explaining complex information in ways that are easy to understand.
Want to be part of a small team that's motivated by helping others and serving the best interests of Vanguard's investors.
Demonstrate self-motivation and an overall drive to succeed.
Are flexible and thrive in fast-paced work environments.
Ability to learn and adapt to changing situations easily.
Willingness to develop knowledge of the finance industry.
Core Responsibilities
• Serves as the initial point of contact for clients. Responds to requests for investment, fund, and account information. Resolves general account issues.
• Follows standardized processes to complete monetary and administrative transactions.
• Documents and reports client feedback for process improvement efforts.
• Uses consultative approach to position products and services to clients.
• Develops basic knowledge of Vanguard funds, products, and services, and of the overall Financial Services industry.
• Participates in special projects and performs other duties as assigned.
Additional Details:
● 25 day training provided by Vanguard University and the CSO Support Team 100% attendance is expected
● Hours during training - 8:30am-5:00pm (Monday through Friday). The training period will be a hybrid work model, Monday/Friday will be remote while Tuesday-Thursday will be on site.
● Work hours 9:30am-6:00pm (During daylight savings time) The schedule will be a remote work model, (37.5-40 hour work week) (Monday through Friday)
● 100% attendance required during the training period
● Occasional overtime available based on business needs
● Pay Rate: $23/hr.
● This role requires an internet speed test that meets this assignment's expectation of 1Gbps download speed (100mbps) and at least 30 Mbps upload speed. You will be receiving an $80 per month internet stipend to help offset this cost. The monthly amount for this stipend and/or continuation of receiving the stipend is based on client needs/availability.
● Randstad offers medical, dental, vision, short term disability, life insurance and 401K (see attached benefits brochure).
● Work from home expectations:
o Adherence: Virtually attending all huddles and meetings on time.
o Data protection: Not working in a public area; create a dedicated, private workspace within your home.
Commercial Lines Customer Service Rep
Remote Job
We're seeking a proactive, collaborative individual with a solid understanding of commercial insurance to support our food industry clients with exceptional service. The Insure My Food division of Whorton Insurance specializes in insuring food and beverage businesses, including restaurants, CPG (consumer packaged goods), mobile food vendors such as food trucks and trailers, bars, craft breweries and wineries, and commissary kitchens. Our mission is to provide affordable and easy insurance solutions tailored to the unique needs of the food and beverage industry. We are proud to support our clients in protecting their businesses and ensuring their continued success.
The Customer Service Representative at Whorton Insurance Services is a full-time hybrid role position for a Commercial Lines Customer Service Representative based in Austin. As a Commercial Lines Customer Service Representative, you will handle client inquiries, process policies, renewals, and provide outstanding customer service. Your day-to-day tasks will include responding to customer inquiries via phone and email, updating policy information in AMS360, assisting clients with certificates, and providing quotes for new business.
Benefits/Perks
Competitive Pay
Professional Development
Job Stability in a Growing Industry
Private office in a professional environment
Hours are 8 to 5 Monday-Friday, with a 1-hour lunch break
Paid time off for holidays and personal days
Vacation/Sick/PTO, 401k, 100% health insurance paid
Hybrid work from home is offered upon completing the initial time period of work
Responsibilities
Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, and providing documentation and certificates.
Answer customer calls and correspondence regarding new or existing insurance policies and certificates.
Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
Review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.
Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system ( AMS360 ).
Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.
Qualifications
Hold the insurance license (or working towards getting a license) required by your state and have a minimum of one year of commercial lines insurance account management experience, or comparable work experience.
Demonstrate knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations.
Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, as well as the ability to handle difficult situations with customers and solve complex problems without direct supervision.
Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation.
Open Enrollment Customer Service Specialist
Remote Job
Day to Day Description:
The Service Center Rep will perform heavy data entry (80%) and outbound calls (20%) supporting health plan enrollment. The overall objective of this position is to perform the account maintenance, billing, reconciliation, reporting and/or customer service-related activities. Duties could include one or more of the following: performing database maintenance and research tasks to support the contracts administration, cash control operations and assignment of medical record numbers, to generate and distribute contracts and member I.D. cards, to provide facilities support and to enter documents into the workflow imaging system.
Main responsibilities: Data Entry (80%) and Outbound Calls (20%) - Complex role that requires critical thinking and problem solving abilities
Reason for calls: member missed information on benefits application
Ideal Experience
2+ years' experience with heavy data entry, background in accounting, finance, healthcare or insurance preferred
Proficient in data entry, spelling & grammar, typing, and basic mathematics
Demonstrated experience in Customer Service
Ability to diagnose, analyze and solve quantitative and qualitative problems
Strong business acumen and ability to communicate clearly and professionally
Experience with PC window-based computers
Ability to work in a fast paced environment with strong attention to detail
Ability to learn and adapt to new business requirements, flexible to change
New graduates welcome!
**Onsite for first seven weeks of work, remote after**
MUST LIVE WITHIN 1 HOUR OF THE WORKPLACE
**Start date August 4th** **6 Month Contract - With Possibility to Convert Permanently**
Family Enrollment Specialist - Call Center CSR
Remote Job
Ultimate Staffing is part of the Roth Staffing family of Companies, which is one of the largest, privately held staffing companies in the country, with locations across the country. We are proud of being the only staffing company recognized with all industry's top awards for: The Best Staffing Firm to Work for, The Best Staffing Firm to Temp for and the Best in Client Service. We get to create remarkable experiences every day. We are just a different kind of company!
One of Oregon's top employers has engaged our firm in their search for an enthusiastic, thoughtful, highly motivated problem solver that is passionate about creating a positive customer experience. The right person will be a crucial part of the organization and a strong representation of the company's values and mission. They should be flexible and willing to provide support across all teams to ensure the best experience for families and partners. Being self-motivated with the ability to work in a high-volume work from home environment is key to success.
Job Title: Family Enrollment Support Specialist
Salary: $18.50/Hour
Location: Remote
Key responsibilities include:
Build strong relationships with business partners across the organization
Build sustainable relationships of trust through open and interactive communication
Go the extra mile to engage our families and personalize conversations verbally and in writing
Handle family concerns, provide appropriate solutions and alternatives and follow up to ensure resolution. Use critical thinking and de-escalation techniques to navigate through challenging and emotional parent interactions
Follow professional communication procedures, guidelines, and policies
Provide service through chat, email, social media, and telephone to parents of children using our programs and services
Attempt to resolve concerns during the first interaction
Thoroughly log and document all calls, emails, and chats in our internal ticketing system
Follow concerns through to resolution; partner with field and corporate teams as needed to resolve concerns
Ask questions to interpret, analyze and anticipate the caller's situation, concern, and determine next steps to resolve their issue
Share feedback with leadership on what you hear from families, and ask questions of your leaders to better understand service and experience expectations
Share innovative thoughts, ideas, and solutions to improve current procedures and improve our family experience.
Work as part of a team by collaborating with colleagues and allowing for an open dialogue to best resolve a parent's question or concern.
Meet or exceed team and department metrics, productivity, quality, and experience goals, and ability to maintain these consistently
Meet attendance requirements for this role. This team is a business-critical team that must meet the demands of busy phone, email, and chat volumes
Key desired skills and experience:
Great customer service skills and the desire to help others
Must be self-motivated and a self-starter
Previous remote call center work experience a plus
Dedicated workspace at home that is away from distractions and interruptions. Must be able to sit/stand at desk for entire shift (except for breaks/lunches) and remain focused on tasks throughout the shift
Must have an internet connection that is fast and reliable
The ability to use logic and reasoning to reach conclusions and approaches to problems
The ability to use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters
The ability to work under stressful and sometimes emotional situations
The ability to actively listen and communicate effectively through clear speech and hearing
Outstanding written and verbal communication skills via email and chat
Ability to establish and maintain cooperative working relationships with co-workers and the public.
Ability to work in a fast paced, deadline-oriented environment and multi-task to meet time constraints.
Capable of adjusting priorities quickly
Occasional flexibility with schedules, occasional overtime
Basic data entry and billing experience are helpful
2-3 years of customer service support provided via phone and email
High School graduate or equivalent, 2 years degree a plus
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Entry Level Customer Service Representative- Merrimack, NH
Remote Job
The Role Join our team of Entry Level Customer Service Representatives, also known as Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service while answering inbound phone calls and supporting Fidelity's valued clients. You will develop skills to assist with a broad range of client needs, including trade requests, money movement, online support and so much more!
What to expect
As a new CRA, you'll learn about the financial services industry, apply new concepts, develop, and practice new skills, and push yourself to accomplish new goals through three major milestones:
1. Licensing Preparation
In the first months, you'll prepare to become a FINRA (Registered Representative by studying for and obtaining your SIE , Series 7, and 63 licenses, all fully sponsored by Fidelity. This includes paid study time and access to valuable resources like licensing coaches and workshops. While these exams can be challenging, rest assured that we're here to support you every step of the way! (Learn More)
2. Skill Development
In the following months, you'll handle more complex customer calls while dedicating time each week to connect with your team, meet with your leader, and expand your network.
3. Proficiency
As you gain confidence and proficiency in serving customers, you'll explore new career paths through job shadowing and our career center.
The Expertise and Skills You Bring
Aptitude and dedication to complete the FINRA SIE , Series 7 Top Off and Series 63 exams through our industry-leading licensing program.
Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly, and retaining information to assist with decision-making.
A passion for connection and desire to establish rapport with customers by facilitating meaningful conversations that are resolution-oriented and efficient.
Ability to handle different types of situations, emotions and conversations driving towards suitable resolutions.
A desire for growth and a mindset that generates long term success through adaptability and personal accountability.
Exceptional critical and analytical problem-solving skills and a demonstrated ability to interpret a scenario, leverage resources and find an appropriate resolution.
Comfortable learning new technology or proprietary platforms and confident navigating multiple systems simultaneously.
Note: Fidelity is not providing immigration sponsorship for this position
The Team
Our Greatest Asset is Our People
We are committed to building a diverse workforce, enduring a culture of belonging, and creating more inclusive experiences for our associates, customers, and our community.
Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, and Wellness Program. (Learn More)
Certifications: Series 07 - FINRA, Series 63 - FINRA Category: Customer Service, Sales
Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.
Fully Remote Customer Service & Sales Rep
Remote Job
Take advantage of an opportunity to be trained as an insurance sales agent and or a field trainer of sales agents. Options to be a part time representative, a full time self employed agent, a recruiter/trainer of agents, or a builder of brokerages. Residual income, stock opportunities, & tax advantages available.
Full-time traveler friendly!
Company provided:
• - Paid training program
• - State & Federal Licenses
• - Part or Full time Flex options
• - Commissions and Bonus Based Compensation
Entry level supplamental income or possible career change
New career path in one of the largest most SECURE industries in the country!
APPLY NOW: This sales opportunity can be fully remote to work from home. Great for the stay-at-home career seeker who is desiring to gain experience in entrepreneurship & independent contractor work.
More about the role:
No prior experience in financial services is required.
All required pre-licensing courses and required state licenses are covered by partnered companies. (Fingerprints required in some states).
No sales quotas enforced.
Weekly extensive training provided & recommended via Zoom.
The desired candidate is required to learn:
- sales strategies
- networking
- recruiting
- Online prospecting
- overcoming objections
- presentations
- Field training
- Developing/replicating systems
- Use of Zoom Cloud Meetings
- Client Relationships
The desired candidate can obtain the following skills:
• Excellent written and verbal communication skills
• Strong customer service skills
• Thrive in a flexible environment
• Entrepreneurial Mindset
• Strong leadership and decision-making skills
• Ability to develop, manage and drive growth
• Goal Oriented
Requirements:
* Must be 18+ (This is a FEDERAL REQUIREMENT)
* Must pass a criminal background check (No Felonies)
* Must have access to reliable wifi
* Must have access to Zoom Cloud Meetings
* Any other material/equipment must be provided by agent as this is an independent contractor position, however tax write off advantages are available
* Self Disciplined
* Trustworthy
1099 Independent Sales Contractor 100% commission paid position.
Customer Service - Work from Home $45 per hour
Remote Job
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project.
No experience required.
There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company.
In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque.
We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.
It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test.
Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed.
Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.
Main Duties :
Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.)
Take care of the product being tested and use it responsibly
Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.)
Some In-Home Usage Tests projects may require participants to use MFour’s Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion® insights to gain unparalleled depth of responses)
There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm
Write reviews as requested in the In-Home Usage Test Daily Schedule for each project
Requirements :
Ability to follow specific instructions
Excellent attention to detail and curious spirit
Be able to work 15-25 hours per week and commit to a certain routine
Have access to a computer and a reliable internet connection
Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work.
The hours are completely flexible and no previous experience is necessary.
Benefits :
Very competitive pay rate
Weekly pay
Work around your own schedule
Learn about an exciting industry
Telecommute (you can work from home, work or school)
Most of the time you can keep the product you tested
Additional information:
Salary: 45
Frequency: Per hour
Remote Job: Fully in-person
Employment type: Full-time
Remote Customer Service Representative - Product Testing
Remote Job
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project.
No experience required.
There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company.
In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque.
We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.
It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test.
Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed.
Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.
Main Duties :
Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.)
Take care of the product being tested and use it responsibly
Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.)
Some In-Home Usage Tests projects may require participants to use MFour’s Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion® insights to gain unparalleled depth of responses)
There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm
Write reviews as requested in the In-Home Usage Test Daily Schedule for each project
Requirements :
Ability to follow specific instructions
Excellent attention to detail and curious spirit
Be able to work 15-25 hours per week and commit to a certain routine
Have access to a computer and a reliable internet connection
Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work.
The hours are completely flexible and no previous experience is necessary.
Benefits :
Very competitive pay rate
Weekly pay
Work around your own schedule
Learn about an exciting industry
Telecommute (you can work from home, work or school)
Most of the time you can keep the product you tested
Additional information:
Employment type: Full-time
Remote Customer Service Representative - Product Testing
Remote Job
We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.
Additional information: Employment type: Full-time
Call Center Agent
Remote Job
Job DescriptionSalary: $12-$14
Expivia Marketing is seeking customer service representatives to join our team!
!
However, please note there will be mandatory initial in-person training at our main office in Erie, PA.
Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Please note that this role does not involve cold calling or sales; it is an inbound customer service position only.
Qualifications:
Previous experience in sales, customer service, or other related fields a PLUS
High School Diploma or GED Equivalent
Ability to build rapport with customers
Strong communication skills and professionalism
Detail Oriented
Ability to multitask and manage time effectively
Provide a consistent positive attitude & effort
Have a warm and engaging disposition.
Apply now for the opportunity to join an exciting, professional, and growing organization. As we grow, we will primarily fill additional Management, HR, and Client Service positions from within.
The base pay rate for this position begins @ $12 with additional incentives.
To apply, please fill out the online application and attach your resume. Resumes may also be sent to ******************.
remote work
Call Center Agent
Remote Job
Get paid to talk, listen, and resolve issues!!
Remote opportunities available.
Remote Call Center Agent (salary range: $29,000.00-$35,000.00 annually, and sales commissions, PLUS annual bonus of 5% of base pay)
Amazing Benefits: Courtesy cable, internet, and voice services (if in service area), 401k with match, health benefits (Medical, Dental, Vision), Paid Training, PTO, and career progression with cash incentives and wage increases
Eagle, Vyve and Northland are leading broadband Internet providers serving largely non-urban communities in 16 states. A technology leader in the cable and broadband sectors, Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers. Residential services include high-speed Internet with speeds up to Vyve Gig, all-digital, high-definition video and fully featured digital voice. Vyve Business Services provides optical Ethernet, PRI and hosted voice services to the business community. Together, Eagle, Vyve and Northland serve areas of Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming.
This is a fully remote/work from home position.
Call Center Agent
This is an exciting remote opportunity! The primary function of the Call Center Agent is to utilize sales, customer service and technical skills to assist Vyve Broadband's customers in locations located throughout the country. Our call center operates 24 hours a day, 7 days a week, due to this the shift schedules will vary. This position is responsible for assisting customers with:
Finding and purchasing Vyve products and services,
Billing inquiries and processing payments, and
Troubleshooting basic technical issues they have with their phone, internet or cable services.
A focus on sales, billing or customer support will depend on departmental needs. We are looking for individuals who can provide high quality sales and customer service experiences catered to each customer, while recommending solutions based on customer needs.
What Vyve wants…
Attitude. Display a great positive outlook with an enthusiasm for sales and customer service.
Drive. Enjoy working in a rewarding, fast-paced sales environment
Perseverance. Perform well under pressure
Flexibility. Adapt to evolving business needs
Aptitude. Support operations by assisting customers with basic technical questions.
Who you are...
Great Communicator with Technical Aptitude. You have the uncanny ability to match our products to the customer's needs while working with various computer systems with a passion for bridging the gap between people and technology
Amazing Salesperson. You have a desire, even an obsession, to bring customers into Vyve. A minimum of two years customer service and sales experience preferred. High School diploma or equivalent, college degree preferred.
Charismatic. You are a problem-solver, an exceptional listener, and an effective communicator. You seek out challenges and love to get creative to solve them.
Go-Getter. Self-directed and resourceful. You enjoy being in a friendly competitive environment and willing to go the extra mile.
What's in it for you…
Culture. A fun and supportive team to be a part of
Support. Supervisors and managers that care about your personal success and growth
Advancement. Significant training and assistance to be successful
Benefits. Subsidized medical, dental, vision plan. Voluntary life insurance and disability coverage are available. Company paid life insurance, vacation, holiday and sick pay.
Future. 401k to help set you up in life and time-off with pay to enjoy your life (after meeting employment eligibility)
Compensation. Base pay plus commission that puts you in the driver's seat of how much you earn
Courtesy Services. Employees living within our serviceable areas are eligible for free or reduced priced Internet, video and voice services.
Equal Opportunity Employer. Pre-employment drug test, motor vehicle record and background check required.
Vyve Broadband, Northland Communications, and Eagle Broadband are equal opportunity employers
and do not unlawfully discriminate against employees or applicants for employment on the basis of an
individual's race, color, religion, creed, sex, national origin, age, handicap, disability, marital status,
veteran status, reserve or National Guard status, or any other status protected by applicable law.
Remote Call Center Sales Agent
Remote Job
About the Company About the Job:
If you want to work in a fun, virtual (work from home) environment, then apply today!
Globe Life Inc. is currently seeking Remote Call Center Sales Agents. This position is responsible for receiving and making calls with the intent of promoting and selling Globe Life Insurance products to new and existing customers. The Remote Call Center Sales Agent will provide consultative sales support to match new and existing customers to the products that best meets their needs. The successful candidate will need to be a sales driven person skilled at interacting with the public by phone.
We offer pay for continuing education, paid training, a competitive hourly pay rate, plus eligibility for weekly, monthly and quarterly incentive pay to make sure you receive the rewards for your efforts.
Primary duties & responsibilities consist of:
Selling insurance products to new and existing customers
Handle inbound calls and make follow-up calls
Responsible for closing business and generating revenue for the company
Close new accounts by interacting with customers primarily via telephone or email
Other duties as required
Required Schedule:
Week 1: M-F 11:30am-8:00pm/ Week 2: M-F 11:30am-8:00pm and Saturday 8am-4:30pm or 8:30am-5pm with 1 weekday off during the week with Rotating Saturdays
Inbound Call Center Agent (Remote)
Remote Job
For over 5 years, Studio 613, Inc. has continuously made remarkable strides in recruiting only the top virtual administrative and customer service agents to service our small and large business clientele. Our opportunities are open to customer service agents across the United States with the exception of agent in CA, CT, MD, MA, NY, OR, and WI. We contract only highly skilled agents who are able to work independently and are able to provide top notch customer service solutions long-term and on-demand.
Job Description
Studio 613, Inc. Remote Opportunity - United State except CA, CT, MD, MA, NY, OR, and WI
We hire top performers with the motivation and the discipline to be the best of the best. We pride ourselves in providing stellar service and producing outstanding results for our clients and their customers.
Who are we looking for?
The ideal candidate for this exciting virtual opportunity will demonstrate extensive knowledge in providing professional customer service, and have excellent written and verbal communication. In this role, the customer service specialists should be a self-starter, strongly self-motivated not only to take great care of the customer, but also be able to resolve customer inquiries. Performing basic troubleshooting tasks of the client's products and services may also be required. This opportunity will be offered to an independent contractor, approved to work in the Studio 613 network.
Required Skills:
Minimum 6 months customer service/technical troubleshooting expertise or proven technical ability
A quiet workspace, ergonomic chair, and desk.
Must be well organized, resourceful and have excellent communication & relationship building skills.
Experience supporting customers via phone, e-mail, chat, and/or in person
Passion for customer service and ownership of the customer experience including comprehensive issue resolution
Able to effectively tailor communication and style to differing audiences
Able to self manage and work independently in a fast-paced, constantly changing environment
Thrives on a team where expertise is shared and feedback is welcomed
Effective time management including ability to multi-task, organize and prioritize
Able to research and grasp technical information across multiple tools while talking with customers
Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges
Always strive to ensure First Call Resolution (FCR) and complete Customer Satisfaction.
Qualifications:
Must be a US citizen and currently reside in the United States
Knowledge of labor and employment laws
Ability to build rapport with all employees
Strong organizational skills
Excellent written and verbal communication skills
Must be clear of any felonies and any offense that includes fraud or theft
MINIMUM TECHNICAL REQUIREMENTS:
Monitor display of 17-19” (non-widescreen) or 19-20” (widescreen) are required
Only PCs with Windows 7 (32 or 64 bit), Window 8, Windows 8.1 and Window 10 are compatible
Mac OS, Windows 2000, XP and Vista are not supported for this opportunity
TRAINING DETAILS:
IMPORTANT NOTE: All Independent Contractor training classes are held virtually in Blackboard Collaboration. Participation M-F is required. Evening classes are available.
ONCE YOU ARE CONTACTED BY A RECRUITER, YOU MUST CHECK YOUR EMAIL FREQUENTLY TO ENSURE YOU MOVE THROUGH THE APPLICATION PROCESS IN TIMELY MANNER. TRAINING COURSES ARE ON A FIRST COME/FIRST SERVE BASIS AND SEATS FILL VERY QUICKLY. FAILURE TO RESPOND TO REQUESTS TASKED BY YOUR ASSIGNED RECRUITER WILL RESULT IN DISQUALIFICATION OF YOUR APPLICATION.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Temporary Call Center Agent
Remote Job
Requirements
You must have the following qualifications:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Bilingual in Spanish required.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to perform basic math calculations, including handling U.S. currency and simple measurements.
Must be able to type 45 WPM, is proficient with Internet and web-based systems, and MS Office (Word, Excel, and Outlook.
This is a Remote/Onsite Hybrid role.
Salary Description $21.91 per hour
Remote Call Center Spanish/English
Remote Job
Remote Call Center Spanish/English needs 1+ years experience
Remote Call Center Spanish/English requires:
MS Office
States FL, IN, KY and OH
Shifts; 12:30-9:00pm, 1:30pm-10:00pm, 2:30-11:00pm and 3:30pm-12:00am
Windows 10 and up
Call center
Customer service
Ethernet connection
25 mbps upload and download
Headset
Own equipment for this role.
Home computer, monitor
Remote Call Center Spanish/English duties:
Document calls
Take incoming calls