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Call Center Agent Jobs in New York

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  • Customer Service Specialist

    Columbus McKinnon 4.3company rating

    Call Center Agent Job In New York

    Job Title: Specialist, Customer Services Job Summary/Overview The Specialist, Customer Services will provide best in class service to our customers by developing and maintaining customer and sales relationships by creating best in class service through answering all incoming inquiries and proactive order management. Essential Duties and Responsibilities Build and create strong relationships with customer and sales team Manage and review open orders proactively for customer Proactive communication with internal and external customers Root cause, evaluate and implement action plans to resolve reoccurring issues Analyze reports for opportunities and order management to root cause and resolve issues Generate leads and identify opportunities to up-sell and cross sell to customers Manage incoming call volume to ensure all customers are receiving an excellent customer experience Respond to incoming requests promptly Receive and initiate telephone communications with customers and CM personnel at all levels of the organization. Collaborate with internal departments to ensure on time delivery of orders such as credit and operations Quote prices to customers on inquiries Assist with order entry when necessary Become product knowledge expert Work with field sales, distribution centers to proactively manage the service requirements of our customers in an efficient & cost effective manner that is mutually beneficial to the customer and CMCO Receive and respond to inquiries from customers, field sales and internal associates in regards to order status, products, pricing and promotions. Coordinate required distribution activities and notify customers regarding order fulfillment Other duties as assigned. Knowledge, Skills, Competencies, and Abilities Computer skills including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Excellent attention to detail Ability to build relationships both internally and externally to support our customer needs Previous customer service experience Ability to prioritize and approach assignments with sense of urgency Organized with excellent time management skills Ability to effectively communicate with customers, sales and other internal departments, both written and verbal Demonstrated ability to learn and adapt in fast pace environment Must be punctual and possess a strong work ethic Ability to problem solve and think creatively Demonstrated ability to work in a team atmosphere Demonstrated ability to multitask and work under pressure Interpret company policies / procedures and enforce compliance Self-starter with a positive attitude Required Qualifications High School Diploma Bachelor's Degree preferred 1-3+ years of customer service experience SAP knowledge preferred Compensation $20.00/HR - $25.00/hour+ benefits Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in incentive plans will be provided if an employee receives an offer of employment. About Columbus McKinnon: Columbus McKinnon is a leading worldwide designer, manufacturer and marketer of intelligent motion solutions that move the world forward and improve lives by efficiently and ergonomically moving, lifting, positioning and securing materials. Key products include hoists, crane components, precision conveyor systems, rigging tools, light rail workstations and digital power and motion control systems. We are focused on commercial and industrial applications that require the safety and quality provided by our superior design and engineering know-how. Columbus McKinnon is a publicly traded company that has been in business for almost 150 years - proud of our heritage, where we come from, and where we're going. As Columbus McKinnon grows globally, so does our need for driven and inspired employees. Join our winning team. Columbus McKinnon Corporation promotes a diverse and inclusive workforce and is an Equal Opportunity Employer that does not discriminate against employees or applicants for employment on the basis of race, color, national origin, ancestry, age, religion, sex, gender, gender identity, gender expression, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, marital status, or any other Federal or State legally-protected classes. We also value the safety of all associates and work hard to maintain a Drug Free Workplace.
    $20-25 hourly 32d ago
  • Customer Service Representative

    RJ-Staffing

    Call Center Agent Job In New York

    Job Title: Inbound Support Rep Salary: $50,000.00-$55,000.00 Benefits: Competitive health, dental, and vision benefits, Guardian Hospital Indemnity coverage, Life & LTD, 401(k) matching up to 3% and PTO Work Schedule: 9am-5pm M-F Overview: Long standing client of ours financial services company that securely stores healthcare payment information, protecting both your practice and patients with today's highest standards for compliance and PCI. In search of a Inbound Representative. This person will be an instrumental member of their inbound phone support team. They will field incoming calls into their call center in an efficient and effective manner. They will be responsible for providing a top-notch service, handling customer inquiries and resolving issues. The support team's goal is to increase customer retention by driving product adoption and resolving problems on the first call. Responsibilities: Coordinating & Implementing Solutions for Customers : Fielding customer issues via inbound calls by responding in timely and professional manner, closing the loop, and ensuring customer satisfaction on the first contact. Customer Relationship Management: Documenting interactions quickly and accurately in Salesforce. Utilizing the proper call coding for tracking purposes and to assist in driving iniaitives to improve the overall customer experience. Cross Functional Collaboration : Partnering with leadership and various internal departments to ensure customer issues get resolved properly and advocate on customers behalf. Product Support & Training : Has a depth of product knowledge that enables proper account servicing as well as provides basic training to users during interactions to drive product adoption and usage. Qualifications: • 2+ years' experience in customer service; prior experience in customer satisfaction or retention related role a plus • Excellent written and verbal communication skills • Strong PC (Windows, MS Office) and data entry/typing skills • Ability to multi-task and prioritize in a fast-paced environment • Stay calm and collected under pressure • Experience in Sales Force CRM a plus • Bachelor's degree preferred
    $50k-55k yearly 11d ago
  • Customer Service Representative

    Garnet River 3.3company rating

    Call Center Agent Job In New York

    ****************** $500 SIGN ON BONUS *************** We are currently hiring for several Customer Service Representative for an international company that operates within the transportation industry to work the OVERNIGHT SHIFT of 11 pm - 8am, Monday - Friday or Sunday - Thursday. Stay for 90 days and earn a $500 Sign on bonus. Job Duties The Representative will provide a service to customers who require assistance with issues involving their fare media cards and accounts. They will be responsible for providing professional, knowledgeable, and courteous call support to all cardholders, patrons, and transit operators. This position typically works under close supervision and direction. This position requires 100% onsite presence based out of Buffalo, NY. A hybrid schedule will be available once you are meeting attendance and performance metrics. Essential Job Duties & Responsibilities: •Answers all incoming fare media phone calls from customers. •Processes all fax and email inquiries. •Performs all assigned tasks as quickly and accurately as possible. •Follows all established policies, procedures, and written/verbal instructions. •Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible. •Answers all inquiries related to fare media. •Initiates outbound calls as needed. Minimum Job Requirements: •High school degree, or equivalent, 1-3 years' experience in a Customer Service/Call Center. •Must be a good team player. •Must possess a positive attitude. •Must excel in a fast-paced environment. •Able to work and respond in a high-volume situation. •Willing to work extended hours. •Ability to type 40 plus words per minute (WPM). •Proficient in Microsoft Office Garnet River LLC/ AITG is an Equal Employment opportunity/Affirmative Action (EEO/AA) employer. Minorities/Female/Disabled/Veteran (M/F/D/V)
    $33k-39k yearly est. 13d ago
  • Call Center Representative

    Russell Tobin 4.1company rating

    Call Center Agent Job In East Syracuse, NY

    Manage large amounts of incoming calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Pay rate $21.50 per hr on W2 What we help them with: • Dealer referrals-getting a customer connected with a dealer that can provide sales or service we will warm transfer to a dealer • Our number one goal is to get the homeowner connected with the dealer • Provide customers with warranty information • Product comparison • Dealer referrals to distributors • Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department • Customer complaints are triaged by Tier 1 and transferred to the Tier 2 representatives • Agents are also responsible for triage of remote access or wifi capable products such as thermostats. Identify Requirements: • Microsoft Office proficient • Type 35-45 words per minute • Excellent verbal and written communication skills Shift Standard Work Day Education HS Diploma/GED
    $21.5 hourly 20d ago
  • Onsite Customer Service Rep

    Ultimate Staffing 3.6company rating

    Call Center Agent Job In Farmingdale, NY

    Customer Service Representative - Onsite | Farmingdale, NY Company: Ultimate Staffing Job Type: Temp-to-Hire Pay: $18 - $22.50/hour (based on experience) Schedule: Flexible availability required Are you a people person who enjoys working face-to-face with customers? Ultimate Staffing is seeking a Customer Service Representative to assist potential customers and prospects in signing up for home services. This is a temp-to-hire opportunity with competitive pay and room for growth. Key Responsibilities: Engage with customers in person to provide information about home services Assist in the sign-up process and answer any related questions Deliver excellent customer service and build strong relationships Maintain accurate records of customer interactions and transactions Work a flexible schedule, including some evenings and weekends as needed Qualifications: Previous customer service, sales, or retail experience preferred Strong communication and interpersonal skills Ability to work independently and adapt to a dynamic work environment Comfortable working with the public and explaining service options High school diploma or equivalent Why You'll Love This Job: Competitive pay based on experience ($18 - $22.50/hour) Opportunity for a long-term career with potential for hire Hands-on experience in a customer-focused role Work with a leading staffing agency that values your success Benefits Ready to take the next step? Apply today and start your journey with Ultimate Staffing! All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
    $18-22.5 hourly 20d ago
  • Customer Experience Representative

    Sonwil Logistics | Sonwil Transportation

    Call Center Agent Job In Buffalo, NY

    Working at Sonwil At Sonwil, our enduring mission is to deliver high value, performance driven logistics solutions . We've done just that for over 40 years while building trusted partnerships with the likes of North America's largest shippers. The pursuit of innovation is always at the forefront of our service offerings, and we continue to shape the future of the supply chain and deliver sustainable solutions for future generations to come . Our Customer Experience Representatives are the foundation of the freight brokerage division of our business, helping customers move their inventory in the most cost-effective way by identifying and providing logistics solutions. As a CXR, you will act in a supporting role for our portfolio of accounts while working in a team environment. Every day, you will be interacting directly with our customers: addressing their concerns, implementing solutions, and upholding Sonwil Logistics' commitment to top-tier service. Duties and Responsibilities Act as the main point of contact for customers seeking updates on a shipment Act as a point of contact regarding customer issues to internal stakeholders Develop efficient working relationship with facilities to optimize scheduling and quickly resolve issues Maintain strong relationships with current and prospective shippers Manage relationships with internal stakeholders, including other departments and divisions, to provide a seamless customer experience Proactively identify problems and implement effective solutions Provide exemplary customer service assistance through telephone and email interactions by solving customer problems Manage successful operational flow of loads including customer order processing, appointment scheduling and portal updates Ensure accurate and timely order and data entry Generate and evaluate reports, as needed Other duties as assigned Qualifications Associate's degree preferred but not required High level multi-tasking ability with strong organizational skills Enthusiasm and high energy "People person," friendly, outgoing, and confidence is a must Willingness to work in a team environment, but able to conduct themselves and their work independently Transportation or Logistics background a plus but not required Safety Requirements Must be able to work in an office setting Physical Requirements This position is administrative in nature and will require the ability to sit, talk, and hear. This position is frequently required to stand, walk, reach, bend, and lift up to 5 pounds. NOTE: The physical requirements are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    $35k-55k yearly est. 7d ago
  • Customer Service Representative

    Insight Global

    Call Center Agent Job In East Aurora, NY

    Insight Global is looking for a Fulfillment Coordinator (Customer Service) to support one of our top Toy Manufacturing and Entertainment clients. This is an 8-month contract position with a hybrid work schedule (4 days a week onsite, 1 day remote). The hourly compensation for this role is $22-24/hour depending on years of experience. As a member of the Customer Service team, you will function as an integral part of a global supply chain by ensuring orders are managed with speed and accuracy from receipt to shipment. Responsibilities: Serve as Primary contact for retailer accounts and Sales Managers in all communications. Process account purchase orders from receipt to shipment to ensure accurate, timely and economical shipments. Enter and maintain accurate pricing and toy specifications. Establish and maintain customer profiles in the order management system to ensure order processing meets customer requirements. Maintain proper Dating Terms and Promotional Programs on all purchase orders. Research and resolve domestic and direct import order and shipment problems. Monitor special orders to ensure timely delivery of product for advertisements, events, and other customer promotions. Provide timely and accurate item, order and shipment information to customers, Sales team, and management for use in planning, scheduling and forecasting. Qualifications: Associate's degree in business or equivalent experience. 1+ years' experience in a customer support role. Demonstrated growth mindset by staying curious, and continuously learning, embracing challenges, and improving. If you're interested in this position, apply today!
    $22-24 hourly 6d ago
  • Auto Property Damage Subrogation Representative

    C. Winchell Agency, Inc.

    Call Center Agent Job In New York, NY

    Property and Casualty Insurance Automobile subrogation examiner, both PIP and property damage lines for a downtown Manhattan property and casualty insurance company with state of the art headquarters is seeking a serious and articulate auto subrogation recovery specialist. No-fault Experience needed. Take your career to the next level with our dynamic team! An understanding of New York comparative negligence principles. The ability to manage case load efficiently, negotiate sharp settlements, Excellent communication skills. Experienced with Arb forums and litigation recovery practices. A can do attitude!
    $41k-76k yearly est. 23d ago
  • Call Center Representative

    Pride Health 4.3company rating

    Call Center Agent Job In New York, NY

    We're looking for Call Center Representative for our client with a leading hospital in New York, NY. . Call Center Representative Duration: 2 months contract with extension possibilities. Shift: 8:00 AM-4:00 PM Pay - $30/hr Job Requirement: Experience with Payroll and Timekeeping required. Education: High School Diploma Pride Health offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, , legal support, auto ,home insurance, pet insurance, and employee discounts with preferred vendors.
    $30 hourly 1d ago
  • Customer Service Representative-Pest Control

    Partners Staffing

    Call Center Agent Job In New York, NY

    Customer Service Representative-Pest Control (Remote, Full-time) We are seeking a dedicated Customer Service Representative to join our remote team. This dynamic, open-ended role involves answering customer inquiries, identifying sales opportunities, and supporting our pest control operations. The ideal candidate will be a proactive problem-solver with a positive attitude and a passion for delivering outstanding service to homeowners, business owners, and other clients. Key Responsibilities: Customer Interaction: Answer all inbound calls, addressing inquiries from homeowners, business owners, and other contacts. Transfer calls as needed for non-customer inquiries. Sales Opportunities: Identify and pursue opportunities to upsell services during customer interactions, contributing to account growth. CRM Management: Input and update customer information in our existing CRM software to maintain accurate records. Service Coordination: Schedule and reschedule pest control services, coordinating with technicians to ensure timely delivery. Administrative Tasks: Perform entry-level bookkeeping, data entry, and other administrative duties to support operations. Complaint Resolution: Address customer concerns professionally, resolving issues to maintain high satisfaction levels. Payment Processing: Handle payment transactions accurately and efficiently. Open-Ended Duties: Take on additional responsibilities as needed to support the team and enhance customer experience. Qualifications: Experience: Minimum of 2 years in a customer service or similar role, preferably in pest control, home services, or a related industry. Skills: Positive attitude and strong work ethic. Excellent listening and problem-solving abilities. Diligence, punctuality, and multitasking skills. Comfortable handling a variety of tasks in a fast-paced environment. Technical Requirements: Familiarity with CRM software and basic bookkeeping is a plus but not required. Location: No geographic restrictions; candidates may work remotely from anywhere. Equipment: Candidates will be provided with a computer but must have access to reliable internet. A company-provided phone or headset may be supplied.
    $30k-39k yearly est. 7d ago
  • Customer Service Representative

    Motion Recruitment 4.5company rating

    Call Center Agent Job In East Aurora, NY

    Our Client, a multinational toy manufacturing company is looking for someone to join their team as a Fulfillment Coordinator! **This is an onsite 6-month contract that takes place in East Aurora, NY** Required Skills &Experience Accountability to take personal ownership for delivering and exceeding your commitments. You hold yourself, team, and partners to the highest standard for performance necessary to achieve results. Communication skills to promote a free flow of information throughout the organization that creates a feeling of energy, excitement, and personal investment. Speed to pursue business objectives with passion and a sense of urgency that is inspiring both inside the company and to our outside partners and customers. You thrive on winning for Mattel! Knowledge of order processing. Exceptional interpersonal and communication skills. Ability to achieve results through communications within a worldwide network of markets and sources. Excellent analytical skills. Must be able to predict/diagnose problems and identify solutions. Ability to work with minimum supervision and independently prioritize work without missing critical deadlines. Demonstrated ability to effectively manage multiple projects in a dynamic environment. Proficiency in Microsoft Office applications - Excel, Outlook, Teams. Mature judgment and strong organizational skills. Basic understanding of EDI technology as it relates to the transmission of Purchase Orders and Invoices. Exemplary attendance and job performance. What You Will Be Doing Serve as Primary contact for retailer accounts and Sales Managers in all communications. Process account purchase orders from receipt to shipment to ensure accurate, timely and economical shipments. Enter and maintain accurate pricing and toy specifications Establish and maintain customer profiles in the order management system to ensure order processing meets customer requirements. Maintain proper Dating Terms and Promotional Programs on all purchase orders. Perform the on-line stock commitment process. Research and resolve domestic and direct import order and shipment problems. Monitor special orders to ensure timely delivery of product for advertisements, events, and other customer promotions. Coordinate and monitor the shipment of allocated items. Provide timely and accurate item, order and shipment information to customers, Sales team, and management for use in planning, scheduling and forecasting. You will receive the following benefits: Medical Insurance - Four medical plans to choose from for you and your family Dental & Orthodontia Benefits Vision Benefits Health Savings Account (HSA) Health and Dependent Care Flexible Spending Accounts Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance Hospital Indemnity Insurance 401(k) Paid Sick Time Leave Legal and Identity Protection Plans Pre-tax Commuter Benefit 529 College Saver Plan Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.
    $30k-37k yearly est. 29d ago
  • Customer Service Representative

    Oztec Industries Inc.

    Call Center Agent Job In Port Washington, NY

    Work on a customer service team whose responsibilities include: - Answer all incoming phone calls - Taking/entering orders placed by phone, email or fax - Assisting customers in ordering the correct items and/or parts - Answer all customer questions or direct them to the appropriate department - Follow up with customers on shipping notifications or any outstanding matters - Work with our external sales reps in building and maintaining customer relationships - Manage daily invoice processes - Complete general office functions, as necessary Qualifications: - Must be well spoken and articulate - Ability to simultaneously handle multiple phone calls - Experience in the construction industry is a plus - Customer Service experience a plus - Bachelors degree preferred We are a family owned and operated company that is seeking a candidate who enjoys the challenges and opportunities of working in a small office environment. We offer full benefits, vacation/sick time and a competitive salary. Please email your resume to ************** . No phone calls please.
    $30k-39k yearly est. 9d ago
  • Customer Service Sales Representative

    Bayam Jewelry

    Call Center Agent Job In New York, NY

    Customer Service & Sales Representative 📍 New York, NY (On-site) | Full-Time BAYAM Jewelry is a trusted leader in real gold and diamond jewelry, serving over 500,000 customers nationwide. Located in the heart of New York City's Diamond District, we specialize in high-quality, stylish pieces for men and women who value authenticity and craftsmanship. The Opportunity We're looking for a Customer Service & Sales Representative to join our fast-growing team. In this role, you'll go beyond support - you'll build relationships, resolve issues, and drive sales through exceptional service. Whether helping a first-time buyer or guiding a returning customer, your impact will be felt daily. What You'll Do Deliver outstanding support across phone, email, live chat, and social media Assist with product details, orders, returns, and exchanges Drive sales by recommending products, upselling, and following up with potential buyers Identify customer trends and suggest improvements to enhance the experience Collaborate with shipping, marketing, and internal sales teams Maintain expert-level knowledge of BAYAM's catalog and promotions Represent the BAYAM brand with professionalism, energy, and style What We're Looking For 2+ years in customer service or sales (e-commerce or retail preferred) Strong communication and persuasive selling skills Proven ability to hit sales goals or KPIs Multitasker with a problem-solving mindset Experience with Shopify, Klaviyo, or Attentive is a plus Jewelry background is a bonus, not a must Why Join BAYAM Jewelry? ✨ Be part of a high-growth, trendsetting brand 🏙️ Work in NYC's iconic Diamond District 📈 Grow professionally in a hybrid customer service/sales role 💼 Competitive salary + performance incentives 🩺 Health Insurance | 401K | Paid Time Off
    $30k-39k yearly est. 3d ago
  • Customer Service Representative

    Prime Group Holdings, LLC 4.6company rating

    Call Center Agent Job In Saratoga Springs, NY

    Prime Group Holdings, LLC is a vertically-integrated private equity real estate firm focused on self-storage and other alternative real estate asset classes. With $6.6 billion in assets under management, Prime Group is one of the largest private owners and operators of self-storage properties in the world, owning and operating over 310 self-storage assets in 28 states, two Canadian provinces and the U.S. Virgin Islands containing over 23 million rentable square feet. The firm manages three flagship funds on behalf of a global investor base, including the largest self-storage dedicated fund ever raised, Prime Storage Fund III. Headquartered in Saratoga Springs, NY, Prime Group has more than 700 employees. The firm has a regional office in Jupiter, FL and investment originations offices in Denver, CO, Hackensack, NJ, Yorktown, VA and Calgary, Alberta. Prime Group's 21-person senior leadership team is supported by teams including sourcing and acquisitions, asset and portfolio management, compliance/legal, property management, information technology, transactions/financing, marketing, accounting and training, among others. Prime Group's success is built on a culture of respect, teamwork, business ethics, accountability and persistence. The company deeply values the strong relationships it has built with its customers, employees, investors and stakeholders. Pitchbook, a leading resource for comprehensive data, research and insights spanning the global capital markets, named Prime Group as one of the top 10 real estate value-add fund managers in Pitchbook's 2023 Global Manager Performance Score League Tables. About the Role At the Prime Customer Service Center, we believe in taking pride in our work, leading with empathy, guiding customers confidently, and always seeking the best solutions for their needs. In this dynamic role with exciting growth potential, you'll handle inbound calls related to our storage facilities and campgrounds-whether you're providing service-focused support to existing customers or engaging in sales-focused conversations with potential guests. We'll give you the tools, training, and support to become a true expert in storage, so you can proactively identify customer needs, stay current on evolving services, and guide guests through a variety of processes. You don't need to know everything upfront-we'll teach you, and you'll become part of an industry-leading service experience. Prime Offers Medical, Dental, Vision insurance Flexible schedule On-the-job training Pad time off Referral program 401(k) matching Monthly performance-based, incentive programs Key Responsibilities Confidently highlight the value of our services to new customers as a key part of delivering an outstanding hospitality experience. Communicate clearly and professionally to ensure every guest feels valued and understood Embody company values by providing friendly, efficient support and contributing to a positive team culture Collaborate with team members and share insights to continuously improve our service offerings Respond promptly to every inbound call, treating each customer with equal importance and urgency Listen actively to understand customer needs, taking ownership to resolve concerns effectively and ensure a positive experience Offer knowledgeable assistance regarding services, policies, and procedures Troubleshoot and resolve customer issues, escalating complex cases as needed Maintain accurate records of customer interactions and follow-up actions Qualifications A genuine passion for hospitality and customer care Strong attention to detail with the ability to meet expectations and deadlines Ability to manage multiple tasks effectively Experience in inbound phone sales is a plus when assisting our new customer calls and for highlighting value to our existing guests. Capability to handle sensitive and confidential information with discretion Proficiency in Microsoft Office applications and web-based tools Excellent written and verbal communication skills Comfort working both independently and as part of a team Strong problem-solving skills for handling challenging customer situations and gathering feedback for continuous improvement A desire to grow within the company, taking pride in serving our guests Bilingual Preferred We're especially seeking individuals able to work from 1:30 pm - 10:00 pm, with opportunities to move into other shift patterns over time based on seniority and performance. Along with a competitive base salary, we offer a monthly performance-based incentive program that rewards you for delivering exceptional customer experiences. Pay Range: $20.00 per hour + Incentives Equal Opportunity Employer Statement Prime Group Holdings is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
    $20 hourly 11d ago
  • Customer Service Representative

    EBC HR & Payroll Solutions

    Call Center Agent Job In Buffalo, NY

    The Client Service Representative is responsible for processing client payrolls and serving as an initial point of contact for the resolution of client concerns. This position must provide high-quality client service and work to resolve each solution efficiently. The payroll specialist will report to the Manager of Client Services. This position is not qualified for remote work and will report to our offices. Essential Functions of the Position Include: Processes payrolls, including but not limited to, wage adjustments, benefits, garnishments, child support and liens, tax withholding, direct deposit, special withholdings, leave of absence and termination. Establishes payroll schedule and coordinates with other departments to ensure a timely and accurate payroll for clients. Resolve client problems to ensure accurate payroll reports and tax returns. Prepares vouchers, invoices, checks, account statements, reports and other records and reviews with clients for accuracy. Contacts clients to set schedules to obtain payroll data, including salary adjustments, special payments, tax allocations and employee deductions or adjustments. Reconciles scheduling conflicts when holidays impact payroll. Processes multi-employer and multi-state payrolls including garnishments, benefits, and taxes according to federal and state wage and hour regulations. Provides quality client service to maintain a high rate of client retention. Corresponds with Internal Business Partners to resolve client concerns regarding federal, state, and local tax agency related problems. Provide accurate, valid and complete information by using the right processes, policies and procedures. Knowledge of CRM system to assist with management of clients. Keep records of customer interactions, process customer accounts and file documents through various company software. Maintains knowledge of the payroll processing system and changes in wage and tax laws to advise clients. Identifies opportunities to upsell EBC products and services. Other duties as assigned. Position Qualifications: EDUCATION: High school diploma, GED, or equivalent required. Bachelor's degree in Business, Finance, or Accounting preferred, or experience in related field. EXPERIENCE: At least one year of experience with payroll processing systems preferred. At least one year of experience in a customer service position preferred. Experience with Asure and UKG products preferred. Knowledge of Federal, State, and Local tax and bank laws preferred. Proven ability to work in a fast-paced, call-center environment preferred. SKILLS: Microsoft Office - Word, Excel, Outlook, Teams. Exceptional customer service skills. Strong organizational and interpersonal skills, and ability to maintain appropriate levels of confidentiality. Strong written and verbal communication skills. Ability to work with minimum supervision and be self-motivated. Ability to organize and manage multiple priorities. Ability to effectively communicate with internal business partners across the organization. Ability to act as a representative for the organization to the community. Demonstrated problem solving/ analytic skills. Strong attention to detail. EEO Statement: EBC HR & Payroll Solutions, Inc. is an Equal Opportunity Employer and considers all candidates for employment regardless of race, color, national origin, religion, sex, age, disability, citizenship, pregnancy, military status, marital status, sexual orientation, or any other characteristics protected by law.
    $30k-39k yearly est. 3d ago
  • Customer Service Representative

    Compunnel Inc. 4.4company rating

    Call Center Agent Job In Auburn, NY

    Key Responsibilities Serve as the first point of contact for customers via phone and email Route inquiries appropriately and ensure prompt responses Follow ISO9001 Customer Service Procedures and Work Instructions Utilize key systems: ERP-LX (Order Entry), eCom (Customer Portal), Salesforce (CRM), and 8x8 (Phone system) Assist with warranty claim processing Perform other duties as assigned by the Customer Service Manager Preferred Skills & Experience 1-3 years of experience in a customer service role Proficiency with ERP-LX required Financial/accounting aptitude and strong problem-solving skills required Familiarity with MS Office, Salesforce, and general CRM tools Strong communication skills, customer-focused mindset, and ability to work independently Responsible and self-motivated High school diploma required; Associate's degree or some college coursework preferred
    $35k-42k yearly est. 3d ago
  • Customer Service Representative

    Corps Team 4.0company rating

    Call Center Agent Job In Auburn, NY

    Our client, a water technology provider, is seeking a Customer Service Representative for an 8+ month contract opportunity located in Auburn, NY. Seeking a Customer Service Representative to provide front-line support by directing callers and email inquiries to the appropriate team or department. This is a contract role covering for an employee going on maternity leave later this year. While prior knowledge of part and pump terminology is helpful, training will be provided. Key Responsibilities Serve as the first point of contact for customers via phone and email Route inquiries appropriately and ensure prompt responses Follow ISO9001 Customer Service Procedures and Work Instructions Utilize key systems: ERP-LX (Order Entry), eCom (Customer Portal), Salesforce (CRM), and 8x8 (Phone system) Assist with warranty claim processing Perform other duties as assigned by the Customer Service Manager Preferred Skills & Experience 1-3 years of experience in a customer service role Proficiency with ERP-LX required Financial/accounting aptitude and strong problem-solving skills required Familiarity with MS Office, Salesforce, and general CRM tools Strong communication skills, customer-focused mindset, and ability to work independently Responsible and self-motivated High school diploma required; Associate's degree or some college coursework preferred Pay Rate- $21.24/ hour
    $21.2 hourly 3d ago
  • Customer Service/Product Sales Specialist (ID# 4342)

    The Tempositions Group of Companies 4.3company rating

    Call Center Agent Job In Rye Brook, NY

    We are currently seeking a B2B Product Sales Specialist to work within a company located in Westchester, NY. Interested candidate MUST have product sales experience. Responsibilities include: Answer customer service call queue. Open/maintain customer records by adding/updating account information. Respond to order related inquiries and status updates. Use automated information systems to analyze the customer's situation. Attract potential customers by answering product and service questions, suggesting information about other products and services. Provide verbal and/or written quotations to customers. Attract potential customers by answering product and service questions, suggesting information about other products and services. Handle customer escalations. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Participate in outbound call marketing campaigns as assigned. Required to substitute in the Order Entry Department when needed. Required Education/Experience: Minimum of a 2-Year College Degree with 2 + years relevant experience in product sales 2+ years' experience in b2b product sales (branding, hospitality and promotional advertising industry would be preferable) A background in executing production orders and customer delivery, preferably with domestic and international manufacturers. Communications skills to coordinate and direct scheduling of multiple product orders. Proficient in Excel, Word, and Outlook Able to grasp and pick-up on new proprietary software, CRM, mail-merge procedures, and generally be tech savvy (at least well up-to-date and comfortable with the PC platform). COMPANY OVERVIEW We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.
    $30k-37k yearly est. 13d ago
  • Call Center Operator

    Example Corp

    Call Center Agent Job In New York, NY

    *** This is where your organization can create a consistent intro to all of your jobs, creating consistency in voice and messaging across all job posts *** C'est ici que votre organisation peut créer une introduction cohérente à tous vos emplois, en créant une cohérence dans la voix et la messagerie dans tous les postes. Call Center Operator Example Corp is seeking a Call Center Operator in the New York Metro Area! ** Competitive Pay, Fun Work Environment, and Opportunities for Growth! ** Say YES to a better opportunity! Based in Colorado, Example Corp is known for its work hard/play hard mentality. We love to enjoy life, are proud of our community, and believe in the power of YES. * YES to personal growth. * YES to striving for excellence. * YES to methods that empower our employees. We need a dedicated, energetic, team player to join our ever-growing network of dealerships. Are you ready to say YES and be a part of the Team? Apply today! What we Offer Competitive pay! Paid vacation! An extensive benefits package including medical, dental, vision, life and disability insurance, and more! 401(k) with employer contribution! Tuition assistance! Gym membership reimbursement! Fun team atmosphere! General Summary The Toyota-Certified Service Technician will diagnose vehicle service problems and make necessary repairs and adjustments in a professional, quality manner. Essential Functions Ensure current knowledge of latest technical data and service procedures Attend required service training sessions or meetings and share expertise with others Maintain the basic tools necessary to complete assigned jobs Maintain the ability to use all company equipment and tools correctly, or seek assistance as needed; clean and lock up all tools daily Complete "technician inspection" thoroughly Perform quality repairs; have a "fix the vehicle right the first time" mentality Advise ASM of needed repairs, including parts needs; advise manager of any changes or deviations from the original repair instructions on the repair order Complete comprehensive documentation of cause / correction, specifications, and any other pertinent information needed to describe repair activities Maintain a neat, clean and orderly work area at all times Assist in the cleanup of the team area each evening Clock on and off all repair orders as required Perform PDI following the guidelines on the manufacturer's check sheets, including road test Maintain a positive attitude when dealing with management, parts personnel and other technicians Requirements Must Be Toyota-Certified Must be current in at least (6) ASE Certifications Have a high level of motivation and demonstrated ability to learn and succeed Ability to read and comprehend instructions and information Proven knowledge of vehicle mechanical operations Valid, in-state driver's license and favorable Motor Vehicle Record Ability to pass a pre-employment background check and drug test Authorized to work in the United States Must be at least 18 years of age Don't let this opportunity pass you by! Apply now! *** Similar to the introduction that can precede all job descriptions, an outro can also be formatted for consistency on all posts *** Semblable à l'introduction qui peut précéder toutes les descriptions de poste, une outro peut également être formatée pour la cohérence sur tous les messages
    $34k-50k yearly est. 1d ago
  • Call Center Operator (Bilingual)

    Cornerstone Family Healthcare 4.1company rating

    Call Center Agent Job In Newburgh, NY

    Cornerstone Family Healthcare is actively recruiting for Bilingual Call Center Operators to join our growing Call Center team in Newburgh, NY. RATE OF PAY/SALARY: $17.00 per hour PLUS Quarterly incentives available STATUS: Per Diem-Part, Full Time CORNERSTONE BENEFITS: Competitive salaries I Health Benefits I Retirement plan I Paid Time Off I Sick Time I Flexible Spending I Dependent Care I Paid Holidays I *Quarterly incentives available CORNERSTONE'S MISSION: Cornerstone Family Healthcare is a non-profit Federally Qualified Health Center with a mission to provide high quality, comprehensive, primary and preventative health care services in an environment of caring, dignity and respect to all people regardless of their ability to pay. For more than fifty years, Cornerstone has been responsive to meeting the needs of the communities in which we serve with a continued emphasis on the underserved and those without access to health care regardless of race, economic status, age, sex, sexual orientation or disability. JOB SUMMARY: This is NOT a remote job! * Provides excellent customer service at all times; politely greets patients, responds accurately and appropriately and thanks them for calling. * Makes appointments for new and existing patients using the practice management system template. * Coordinates with departmental Patient Services Representatives and nursing staff to accommodate patient's requests for earlier appointments. * Verifies all demographic and insurance information gathered from each patient and posts it accurately in the practice management system. * Verifies all insurance information, including eligibility, PCP and referrals, if required for the visit type and insurance. * Provides back-up support for patient registration as requested by the Site Administrator. #IND1 Requirements * Bilingual: Fluent in Spanish * High School Diploma or High School Equivalency Diploma * For PER DIEM-PART TIME shift - Must be available between the hours of 12pm-8pm (Monday through Friday) and at least two weekends a month (9am-5pm), (24 hours per week). Please Note: Training schedule for the per diem shifts is Monday-Friday 9am-5pm for 5 weeks.
    $17 hourly 60d+ ago

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