Call Center Agent Jobs in Port Washington, NY

Exciting Opportunity for a Customer Service Representative! Are you a dynamic and customer-focused professional looking for a new opportunity? We are on the lookout for our client that seeks a highly skilled Customer Service Representative to manage customer inquiries, resolve complaints, and process orders across multiple communication channels. If you possess excellent communication, organizational, and problem-solving skills, and thrive in a fast-paced environment, we want to hear from you! What We Offer: Competitive Pay Rate Generous PTO and Time Off 401(k) Plan Fantastic Work Schedule: Monday - Thursday: 8:30am - 5pm Friday: 8:30am - 2pm Key Responsibilities: Respond to customer inquiries and complaints professionally and empathetically. Process daily POD of deliveries, quotes, orders, and create invoices per company practices. Maintain high proficiency in product knowledge to provide exceptional customer support. Communicate with colleagues and relay important information to appropriate employees. Assist the sales team with quoting and order requests. Provide feedback on the efficiency of the customer service process. Perform other related duties as assigned. What You Bring: At least 2 years of related career experience. Strong ability to work independently in a fast-paced environment. Excellent organizational skills and attention to detail. Exceptional verbal and written communication skills. Bilingual (Spanish) preferred. Must work full-time on-site in the office (not a remote position). Preferred Qualifications: Positive, empathetic, and professional attitude towards customers. Ability to maintain confidentiality and handle sensitive information. Top Workforce Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. We are committed to providing a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by law. If you are an individual with a disability and need reasonable accommodation to assist with your job search or application for employment, please contact us and indicate the specifics of the assistance needed.

Property and Casualty Insurance Automobile subrogation examiner, both PIP and property damage lines for a downtown Manhattan property and casualty insurance company with state of the art headquarters is seeking a serious and articulate auto subrogation recovery specialist. No-fault Experience needed. Take your career to the next level with our dynamic team! An understanding of New York comparative negligence principles. The ability to manage case load efficiently, negotiate sharp settlements, Excellent communication skills. Experienced with Arb forums and litigation recovery practices. A can do attitude!

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for assisting customers with all issues with their online sports betting and iCasino accounts: Applicants must be available to work any 8 hour shift between the hours of 10am -12am any day of the week. Agents are required to work in office 3 days per week. Responsibilities Communicate with customers via phone, email and live chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work Sports interest and knowledge

Customer Service Representative-Pest Control (Remote, Full-time) We are seeking a dedicated Customer Service Representative to join our remote team. This dynamic, open-ended role involves answering customer inquiries, identifying sales opportunities, and supporting our pest control operations. The ideal candidate will be a proactive problem-solver with a positive attitude and a passion for delivering outstanding service to homeowners, business owners, and other clients. Key Responsibilities: Customer Interaction: Answer all inbound calls, addressing inquiries from homeowners, business owners, and other contacts. Transfer calls as needed for non-customer inquiries. Sales Opportunities: Identify and pursue opportunities to upsell services during customer interactions, contributing to account growth. CRM Management: Input and update customer information in our existing CRM software to maintain accurate records. Service Coordination: Schedule and reschedule pest control services, coordinating with technicians to ensure timely delivery. Administrative Tasks: Perform entry-level bookkeeping, data entry, and other administrative duties to support operations. Complaint Resolution: Address customer concerns professionally, resolving issues to maintain high satisfaction levels. Payment Processing: Handle payment transactions accurately and efficiently. Open-Ended Duties: Take on additional responsibilities as needed to support the team and enhance customer experience. Qualifications: Experience: Minimum of 2 years in a customer service or similar role, preferably in pest control, home services, or a related industry. Skills: Positive attitude and strong work ethic. Excellent listening and problem-solving abilities. Diligence, punctuality, and multitasking skills. Comfortable handling a variety of tasks in a fast-paced environment. Technical Requirements: Familiarity with CRM software and basic bookkeeping is a plus but not required. Location: No geographic restrictions; candidates may work remotely from anywhere. Equipment: Candidates will be provided with a computer but must have access to reliable internet. A company-provided phone or headset may be supplied.

Job Title: Customer Service Representative Company: Homery Homery is a fast-growing leader in the home appliance and furniture industry, dedicated to delivering exceptional products and outstanding customer service. Our commitment to quality, innovation, and customer satisfaction sets us apart. As we expand, we are looking for a professional and enthusiastic Customer Service Representative to join our team and be the voice of our brand. Position Overview: The Customer Service Representative will be the first point of contact for customers, ensuring a seamless and positive experience across all touchpoints. This role involves managing inquiries, resolving issues, and providing support with product information, orders, and post-sale service. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and chat. Assist customers with questions related to product features, availability, order tracking, returns, and warranty claims. Troubleshoot customer issues and offer effective solutions to ensure satisfaction. Accurately process customer orders, returns, and exchanges within our systems. Maintain thorough and accurate records of customer interactions and transactions in the CRM. Collaborate closely with the technical support, logistics, and sales teams to resolve complex issues. Stay up-to-date on Homery's product catalog, service offerings, promotions, and policies. Identify and escalate recurring customer concerns to management and recommend process improvements. Consistently uphold Homery's commitment to providing an exceptional customer experience. Qualifications: 2+ years of customer service experience, preferably in e-commerce, appliances, or retail. Excellent verbal and written communication skills. Strong problem-solving abilities and a customer-first mindset. Experience working with CRM platforms such as Salesforce, Zendesk, or HubSpot is a plus. Ability to manage multiple priorities and stay organized in a fast-paced environment. Detail-oriented with a commitment to accuracy and follow-through. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) or Google Workspace. High school diploma or equivalent required; Associate's or Bachelor's degree preferred. What We Offer: Comprehensive benefits package including Medical, Dental, Vision, and PTO Employee discounts on Homery's full range of products Opportunities for career growth and advancement Collaborative, supportive work environment

Job Description Hyper Wellness Representative Restore Hyper Wellness Are you passionate about helping people live healthier lives so they can do more of the things they love? If so, you’re amazing! That’s what we’re all about at Restore, which means we’re always seeking team members who share this passion. Our Hyper Wellness Representatives are the face of each Restore location and play an integral role in delivering a high-quality customer experience. Benefits of Joining Restore A competitive salary between $17/hr-$20/hr including monthly bonuses Complimentary and discounted access to Restore’s innovative wellness services Vacation time The knowledge that you’re making a positive impact on people’s lives every day Career advancement opportunities Key Roles of a Restore Hyper Wellness Representative Sell memberships and packages in alignment with client’s wellness goals • Provide tours to new clients and educate on service pairings Assist clients over the phone and in person with questions about scheduling and memberships Ensure clients are completing waivers prior to running them through services Maintain a safe, clean and secure environment for all guests and employees Use multiple web-based platforms to communicate with leads and clients for booking • Understand product and service pairings, including contraindications Act as first line of customer service around questions and concerns with clients Performing opening and closing procedures including using checklists and sales dashboards Represent the brand by embodying Restore’s core values and acting in alignment with the mission and vision of Restore Hyper Wellness and the Hyper Wellness® lifestyle Qualities You Need to Succeed as a Restore Hyper Wellness Representative You’re passionate about health and wellness You have at least one year of customer service experience in a retail environment Available evenings and weekends Tech saavy and able to manage multiple web platforms throughout the day Communication and collaboration are some of your strong suits Now, a Little About Us Restore Hyper Wellness is the leading retail provider of alternative health and wellness modalities in the United States. Our goal is to make Hyper Wellness® widely accessible, affordable, and fun. This means helping people from all walks of life feel better and perform at a higher level so they can do more of what they love in life. Inc. 5000 ranked Restore as the #113 Fastest Growing Company in America, the #17 Fastest Growing Company in Texas, and the #1 Hottest Franchise in America. Compensation details: 17-20 Hourly Wage PI62e0c0258ae8-25***********2

We are currently seeking a B2B Product Sales Specialist to work within a company located in Westchester, NY. Interested candidate MUST have product sales experience. Responsibilities include: Answer customer service call queue. Open/maintain customer records by adding/updating account information. Respond to order related inquiries and status updates. Use automated information systems to analyze the customer's situation. Attract potential customers by answering product and service questions, suggesting information about other products and services. Provide verbal and/or written quotations to customers. Attract potential customers by answering product and service questions, suggesting information about other products and services. Handle customer escalations. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Participate in outbound call marketing campaigns as assigned. Required to substitute in the Order Entry Department when needed. Required Education/Experience: Minimum of a 2-Year College Degree with 2 + years relevant experience in product sales 2+ years' experience in b2b product sales (branding, hospitality and promotional advertising industry would be preferable) A background in executing production orders and customer delivery, preferably with domestic and international manufacturers. Communications skills to coordinate and direct scheduling of multiple product orders. Proficient in Excel, Word, and Outlook Able to grasp and pick-up on new proprietary software, CRM, mail-merge procedures, and generally be tech savvy (at least well up-to-date and comfortable with the PC platform). COMPANY OVERVIEW We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting leads into customers Responsibilities Communicate with customers in-person during face to face consultations. Utilize provided lead list to follow up with customers and potentially upsell services. Provide knowledgeable answers to questions about product, pricing and availability. Stay up to date with all product knowledge related to the brands we're representing. Participate in daily training sessions with our team. Qualifications Customer service, sales, direct marketing experience preferred. Excellent communications skills and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting leads into customers Responsibilities Communicate with customers in-person during face to face consultations. Utilize provided lead list to follow up with customers and potentially upsell services. Provide knowledgeable answers to questions about product, pricing and availability. Stay up to date with all product knowledge related to the brands we're representing. Participate in daily training sessions with our team. Qualifications Customer service, sales, direct marketing experience preferred. Excellent communications skills and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work

Optimus Health Care is a Federally Qualified Health Care Center with sites operating in Bridgeport, Stamford, and Stratford, CT. We are the largest provider of primary health services in Fairfield County, proudly serving all patients regardless of their income, race, or insurance status. We are presently recruiting for a Full-Time Call Center Agent for our Stamford location. This position facilitates and maintains the flow and volume of incoming telephone calls to Optimus Health Care. The successful candidate will encompass a combination of some or all of the following skills including phone and front office administrative skills, a background in the health care field, as well as strong customer service skills. The Full-Time Call Center Agent must be bilingual in English & Spanish. Essential Functions Include: • Provide professionalism and telephone etiquette to all customers. • Ensure that telephones are answered within three rings, utilizing proper phone etiquette. • Ensure to follow site guidelines when making appointments. • When placing a phone call on hold return to caller within 30-60 seconds. • Review patient account to ensure patients are due for Physical or Vaccinations. • Provide general physician paging services as required. • Communicate with the answering service on a daily basis to ensure that we have the same on-call provider. • Ensure that tasks for providers and clinical staff on patient and pharmacy requests are accurate. • Assist with patient recall and call backlists when necessary. • Review Intergy appointment schedules. • Schedule appointments for patients when necessary and follow the PCMH methodology. • Remind patient of payments that are due at time of service. • Ensure that all tasks and phone messages all completed by the end of the day. • Schedule and Reschedule patients when necessary. • Assists in reporting telephone equipment or service complaints and problems • Maintain log of emergency calls, such as complaints, bomb threats and security • calls. • Meet with Call Center Coordinator regarding daily guidelines. • Perform other duties as required assigned by Call Center Coordinator. Additional General Requirements: Language Requirement: Bilingual (English/Spanish) Required • Education: High School Diploma or equivalent. • Experience: At least five years' experience with multi-line switchboard preferably in a health care setting. • Commitment to the maintenance of patient privacy. • Professional, positive attitude, vision and understanding of customer service principles. • Strong computer skills, great typing skills are a must. Working for Optimus: • OHC provides a fun, fast-paced working environment, where our commitment to quality is present in every job function. • Competitive Compensation • Optimus and its caring and multi-lingual staff proudly serve hundreds of thousands of our neighbors, in a caring patient-centered environment. OPTIMUS HEALTH CARE IS AN EQUAL OPPORTUNITY EMPLOYER

TITLE: Call Center Agent LOCATION: Bronx, NY DEPARTMENT: Primary Care REPORTS TO: Assistant Vice President of Clinical Operations FLSA STATUS: Non-Exempt POSITION STATUS: Full-Time (Temporary) 3 - 6 Month assignment SUMMARY OF POSITION: The Call Center Agent will assist in presenting the “Face/Voice” of Company's services to our current and potential patient populations. He/she will coordinate scheduling medical and MH appointments for all PC sites. ESSENTIAL FUNCTIONS: Answer all incoming external and internal calls. Responsible for scheduling appointments for all clinic sites through the electronic health record. Update patient demographics on the electronic health record as needed. Perform outreach calls to patients who have missed their appointments and other outbound calls as needed for the health center. Assist in some clerical aspects and support duties, which may include, but not be limited to, taking messages, and word processing Assist with peer training for the development and support of new Call Center personnel to ensure their knowledge of the Company's appointment availability, lines of business, services provided and other significant information delivered to patients. Conduct calls according established to policy and procedure governing quality benchmarks; assist in CQI activities as needed Act as a successful team member by being receptive to feedback and coaching Follow all standard operating procedures and display reliability and have willingness to develop and consistently improve. Provide coverage for other departments, i.e., front desk, as directed by manager Performed other duties as needed. The above is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of the job. It is not to be construed as an exhaustive statement of all the job functions. EDUCATION/EXPERIENCE: A minimum of two (2) years experience in a service-related function. Previous call center and /or healthcare customer service type position, previous team leader or supervisory experiences are a plus. High School diploma or equivalency required. Associate Degree preferred Excellent communication and interpersonal skills; including but not limited to over-the-phone speaking voice and clarity. Ability to utilize various computer systems, including but not limited to Microsoft Word, Excel and PowerPoint and company scheduling and intra-net systems; able to pass company minimum keyboarding tests. Demonstrated organizational skills, timeliness is managing tasks and ability to analyze and forecast team needs based on volume trends identified. Demonstrated ability to establish and maintain excellent customer and employee relations. Demonstrated ability to motivate others and be a team player/leader. Bi-lingual communication (verbal / written), a plus.

About Us At Next Comms Talk, we specialize in innovative communication strategies that help businesses build stronger, more meaningful connections with their customers. Our team is passionate about delivering excellence in client service, ensuring every interaction supports our mission to empower brands through effective communication solutions. With a culture rooted in collaboration, continuous learning, and integrity, we're redefining what exceptional service looks like. Job Description: We are currently seeking Call Center Agents to join our dynamic team in New York. As a Call Center Agent, you will be the first point of contact for customers, assisting with inquiries, resolving concerns, and providing outstanding service. This role requires strong communication skills, patience, and a customer-first mindset. Responsibilities: Handle inbound and outbound calls in a professional and courteous manner Respond to customer inquiries regarding services, products, or issues Maintain detailed records of customer interactions in our database Follow call center scripts and guidelines to ensure consistent service Resolve customer complaints and escalate issues when necessary Meet individual and team performance goals Collaborate with supervisors and team members to improve processes Qualifications Qualifications: High school diploma or equivalent required Previous experience in a customer service or call center role preferred Strong verbal and written communication skills Ability to multitask and stay organized in a fast-paced environment Basic computer proficiency and familiarity with CRM systems Strong problem-solving skills and a positive attitude Reliable, punctual, and able to work independently and as part of a team Additional Information Benefits: Competitive annual salary ($36,000 - $46,000) Paid training and onboarding Opportunities for career growth and advancement Health, dental, and vision insurance Paid time off and holidays Supportive team environment and regular performance feedback Professional development opportunities

Job DescriptionDescription Call Center Agent Employment Type: Full-Time Reports To: Call Center Supervisor We are looking for a skilled and dedicated Call Center Agent to join our customer support team. As a Call Center Agent, you will be the first point of contact for our customers, responsible for answering inquiries, resolving issues, and delivering a high-quality customer experience. The ideal candidate will be empathetic, patient, and proficient in handling a high volume of inbound and outbound calls. Key ResponsibilitiesCustomer Support: Handle inbound and outbound calls professionally and courteously. Answer customer questions, resolve complaints, and provide appropriate solutions in a timely manner. Problem Solving: Identify customer needs and clarify information by conducting thorough problem analysis. Offer alternative solutions when necessary, aiming to achieve first-call resolution. Communication: Maintain a positive, empathetic, and professional attitude toward customers at all times. Escalate unresolved issues to appropriate teams or departments. Product Knowledge: Develop a comprehensive understanding of the company's products, services, and policies. Keep updated on any product or policy changes to ensure accurate information is shared with customers. Documentation: Accurately log all call details, interactions, and customer information into the company's CRM system. Prepare reports or summaries of customer interactions and outcomes. Skills, Knowledge and Expertise High school diploma or equivalent (Bachelor’s degree preferred). Strong verbal and written communication skills. Ability to multitask and prioritize in a fast-paced environment. Proficient in using computers, CRM software, and other call center tools. Excellent problem-solving skills and patience. Benefits Comprehensive health, dental, and vision insurance. Paid time off and holidays. Retirement plan with company match. Professional development opportunities. Fun and creative work environment.

Details: Acacia Network, the leading Latino integrated care nonprofit in the nation, offers the community, from children to seniors, a pathway to behavioral and primary healthcare, housing, and empowerment. We are visionary leaders transforming the triple aim of high quality, great experience at a lower cost. Acacia champions a collaborative environment to deliver vital health, housing and community building services, work we have been doing since 1969. By hiring talented individuals like you, we've been able to expand quickly, with offices in Albany, Buffalo, Syracuse, Orlando, Tennessee, Maryland and Puerto Rico.POSITION OVERVIEW: The Call Center Operator will be handling calls that provide and request information in regard to unit & client status. The operator will support the activities of an active call center in order to assist the people to obtain needed information and update electronic records. The operator will handle a high volume of calls. Must consistently display effective communication and interpersonal skills with all individuals to support their relationship with Acacia Network. Call Center Operators in a Transitional Housing setting operate on a 24/7 basis.Pays: $40.000 per year Schedule: Wednesday and Thursday off Tuesday, Friday and Saturday 2pm - 10pm Sunday - Monday 8am - 4pm KEY ESSENTIAL FUNCTIONS: • Collect and manage information in regard to the unit condition and status of all units in the Acacia Network Housing family portfolio. • Act as liaison between DHS and Acacia Network Housing to coordinate flow of information internally and externally. • Intake DHS calls; Liaise with DHS, Shelter Directors and other personnel. • Update CARES daily facility rosters. • Maintain electronic systems (CARES/Foothold) and accuracy at all times. • Develop reports on status, progress, billing, and invoicing. • Facilitate client transfer • Resolve problems by clarifying issues and explore alternative solutions • Monitor the receipt & delivery of client notices • Sort and facilitate deliver of client mail and packages • Communicate verbally and in writing to answer inquiries and provide information • Maintain a high-level professionalism/customer service REQUIREMENTS: • High School or GED required • At least 1 year of Call Center experience • Candidates must be able to multitask and be computer literate • Knowledge of Electronic Records/CARES/Foothold/NextGen • Experience with customer service and heavy phone usage is a must • Empathic to multi-task in a fast-paced office setting • Spanish speaking and medical experience are a plus *Acacia Network is an equal opportunity employer. *

Job Opportunity: Call Center Representative at Encodle Link About Us: At Encodle Link, we prioritize individual growth as a cornerstone of collective success. We foster an environment that nurtures continuous learning, skill acquisition, and professional development for our employees. Through comprehensive training and mentoring programs, we are dedicated to equipping our team with the resources needed to excel in their careers. Position: Call Center Representative Responsibilities: As a Call Center Representative at Encodle Link, you will be the frontline of our customer service operations, providing exceptional support and assistance to our clients. Your responsibilities will include: Handling inbound and outbound calls in a professional and courteous manner. Providing product information and resolving customer inquiries and issues. Processing orders, returns, and exchanges accurately and efficiently. Documenting all customer interactions and maintaining detailed records. Collaborating with team members to ensure timely resolution of customer concerns. Adhering to company policies and procedures at all times. Qualifications: To excel in this role, you should possess: Previous experience in a customer service or call center environment preferred. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Proficiency in using CRM software and other call center tools. Ability to multitask and work effectively in a fast-paced environment. A positive attitude and a passion for delivering outstanding customer service. Benefits: We offer a comprehensive benefits package, including: Competitive salary range: $3400 - $3980 per month. Full-time position, Monday to Friday, 8 hours per day. Opportunities for career advancement and professional development. Supportive and collaborative work environment. Health insurance and retirement benefits. Location: New Jersey, NJ If you are a customer-focused individual with excellent communication skills and a desire to make a positive impact, we encourage you to apply for the Call Center Representative position at Encodle Link. Join us in providing exceptional service and building lasting relationships with our clients! Encodle Link is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

div class="col-md-12 col-sm-12 col-xs-12 job-detail-content mb-1" div class="col-md-12 col-sm-12 col-xs-12" div class="" We are looking for a Call Center Representative to join our team! As a Call Center Representative, you will be the main liaison between our company and current and potential customers. Your main goal will be to effectively address customer issues, complaints, and inquiries in a timely manner. br/ br/ Call Center Representative duties and responsibilities: ul li Manage inbound and outbound customer calls in a timely manner/li li Identify customers' needs and wants, give your best to clarify information/li li Research every issue and provide solutions to them/li li Recognize opportunities to up sell our products and services/li li Follow our company's communication “scripts” /li li Keep records of all conversations in our call center database in a comprehensible way/li li When assigned, attend educational seminars /li li Build strong relationships with customers /li li Follow our customer engagement strategy/li li Meet qualitative and quantitative targets/li /ul br/ Call Center Representative requirements: ul li Previous experience in a customer support role/li li Track your own work on a daily basis and compare it to benchmarks/li li Strong phone and verbal communication skills /li li Excellent listener/li li Adaptable to different personality types/li li Familiarity with CRM technology/li li Customer focus/li li Ability to multi-task/li li Set priorities /li li Excellent time management skills/li li High school degree/li /ul /div /div /div

Job DescriptionWe Are Hiring and Training Front Desk in House Sales Reps to Manage Our Brooklyn in Bound Call Center. Here's what we are looking for to see if it fits you.... We Are a Unique Physical Therapy Consulting Company With Offices In Brooklyn and Miami And Our Brand Has Established Itself As The Only Non-Surgical Pain Elimination Specialists In Brooklyn This is a perfect opportunity for you, only if you have prior experience and skill working specifically with phone tele sales, phone lead nurturing, or a call center using a CRM system and or lead qualification process. Preferably in the health, fitness or wellness sectors... Please stop reading here if you lack the skills working in an inbound/outbound call center. You must have a minimum of 2 years' experience in a call center to apply. Though we can train you in the tasks and processes of our office you must bring those hard skills- does that make sense? Ok you are probably thinking to yourself, oh this is just a receptionist or secretary's job because you already worked in a doctor's office picking up phones this is and easy right up your alley, right? No sorry... that's false... here's why... In a receptionist or secretary job you work logistics setting up times, dates and demographic information for people who already know about a product or service, maybe they tried the service or product and they already have trust, they already made the decision that they want the service or solution you are offering makes sense?... At this job as a medical call center lead specialist your skill set is all about selling people on a result, they have no idea how they will achieve and you are helping guide them to make the best decision. In fact, your job depends on them converting from an unsure person to an excited person who wants to come in and get the service because you are skilled in persuading them that this indeed was the right choice. The choices they have been led to believe is that they can get Physical Therapy does already... and that it's just a massage or hot pad. led them to believe that the only solution to their problem is a pill, an injection, or orthopedic surgery. Are you personally passionate about avoiding medications, injections and surgeries yourself? Would you go out of your way to travel and pay for a solution that is not what your insurance pays for? You need to ethically and morally give people the option to decide that there are better solutions for health than they have been given... I think of us as the whole foods, or Starbucks of Physical Therapy providers because we use technologies, processes and methods 98 percent of traditional run of the mill therapy centers cannot execute on. Still intrigued by this opportunity? You will be required to respond to, and convince skeptical leads who come from all sorts of advertisements, marketing content both from social media or newspapers or google who know nothing about us to book an appointment with our office which will require tremendous patience and follow up by you. I trust that as you continue reading the rest of this you will be skilled in tele sales or call center work. Here's how we choose the best candidate.... You Must have an amazing friendly can do attitude and bringing your own batteries of motivation, self-determination and energy to excel day in and day out. This job requires the highest desire and intention to help people solve problems and make decisions about their quality of life and health. You will love this job if you are naturally a very curious person who can spend hours picking people's brains, asking deep questions that unravel their true desires, hopes, fears and dreams. Think of this as a mix between psychoanalysis, persuasion, and being a master communicator. People love to tell their story and it's your job to never judge. Your job is to actively listen intently to their journey and uncover what's really causing their underlying frustration causing their worry and limited mobility, and independence. This job requires you to have some difficult conversations. Your ultimate success in this role will lie in your ability to use your technical knowledge. You will be expected to be trained in our specific scripts and role play these scripts until they become fluent. As you communicate, you will need to adapt and navigate long conversations that can last 20 minutes or more at times with one person. Can you imagine yourself dealing with people in pain, or injury who are mentally stuck. Think of your grandmother who wants to sit in her chair and not move and get her to come to the office on a rainy cold or wintery day. Or a busy mom who is trying to stay fit and go to the gym, and has pain in her back and can't keep running from doctor to doctor. These leads will be unaware there is even a solution to their problem besides pills and shots or they will be problem aware. Many of these leads are on the fence, skeptical, fearful, uncertain and doubtful if they even want to try our services. They will require multiple attempts to be reached using voicemails, calls, texts and emails when necessary to get them to make a decision to come to our office, and sometimes lots and lots of no's can't maybes, let me think about it, let me sleep on its conversations. Can you handle that? Actually, can you see yourself loving that every day reaching out to a minimum of 30 people and getting calls in between while grabbing a copay and making an appointment for a customer? It requires tenacity and perseverance and follow through. Can you report to a manager your daily call volume quota of outbound calls and lead conversions made? If the answer is no stop reading, please because this will require those skills and accountability to specific critical drivers that will monitor your performance If the answer was yes, keep reading... because, this job takes a special person with elephant skin and the patience of a saint to gently listen, convince and persuade people and influence people to take action when they make up excuse like time, money and distance amongst no motivation to come take care of their health. Most people just want a magic pill to fix their pain, wouldn't you agree that is the case? We it's true. People need motivation to get up and come to us three times a week and it's your job to keep managing their expectations as you reach out to them weekly to check in. Here are examples of your daily tasks that we will train you on: * Answer insurance questions, people who have no insurance will claim that they can't afford to take care of their health. * You must be able to easily handle a high volume of outbound and inbound telephone calls and work under a front desk manager to keep an organized front desk reception area flowing (without long breaks) * You must feel super comfortable using technology for text messaging, call tracking systems, email, and billing software for collection of copays and credit card systems... Here is what we can't train: * You should have great attention to detail and AWESOME communication skills with high emotional intelligence. (Love to learn and love to explain things) * Empathy, you must have a deep appreciation for someone's personal journey and be able to imagine yourself in their shoes and help see their point of view while reframing their perspective. * A PASSION for helping people overcome pain and injury and a PASSION for giving people in pain the gift of "mobility and independence" despite emotional protective mechanisms and barriers they will put up. Ok Now that you know the skills and the attitudes that make this job up let's review what time commitment this will entail We want YOU to be able to be here at the times we need you so... You MUST be able to be flexible with your school and work schedule And its really a MUST to live nearby (so living in Brooklyn is crucial) because You will be Immersed in so much Knowledge you will need to be trained in our processes and systems and fit into our driven culture. You must be able to work 2 Pm-7PM Mon/ Thurs and or asked to float occasionally mornings. So, you must have the ability to work some of those hours out into your work school schedule. Here's the recap and some stuff you may be concerned about like IS EXPERIENCE NECESSARY? ...... YES, in a call center, and a "can do attitude, problem solver attitude " is required to apply SO... Here's how you apply... because we only have 2 spots for this aide job opening and we are interviewing now to fill the spot please email your resume with the title CALLCENTER REP in the subject line and we will get back to you. Thanks!

Job DescriptionDescription: Oasis Medical and Surgical Wellness Group is seeking Bilingual Medical Call Center Representative. Responsibilities: Schedule appointments Data entry keep track of patient appointments Answer telephones promptly and in a polite and professional manner Schedule appointments correctly-review appointment date, time, location and provider name with caller Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression Scan information into our EHR Direct calls to other departments as needed Use sound judgment in handling calls, especially with upset patients Understanding of when to escalate calls to physicians/practice manager/triage nurse Provide assistance with mailing and other projects as call volume permits Able to work in a busy office Requirements: Benefits: 401(k) Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule: Day shift Monday to Friday Rotating Saturdays Education: High school or equivalent or related healthcare certification preferred. Experience: One year of experience in customer service and/or related clinical environment; working knowledge of medical terminology Medical receptionist: 1 year (Required) Computer skills: 1 year (Required) Language: Spanish and English (Required)

FLSA: Non-Exempt/Overtime Eligible Benefits: Eligible Hours Per Week: 40/Full-time Met Council is Americas largest Jewish charity dedicated to serving the needy. We fight poverty through comprehensive social services and by treating each client with compassion, integrity, and respect. Our ten different departments are staffed by experts who help over 325,000 clients each year and advocate on behalf of all needy New Yorkers. Our services include 100% affordable housing at 21 locations, family violence services, Holocaust survivor assistance, geriatric social work, crisis intervention and the largest free kosher food distribution program in the world. Our network of 101 food pantries, affordable housing sites, and JCCs provide services directly in neighborhoods across New York City. Position Summary: The Social Services Call Center Specialist receives and responds to all incoming calls through the agency helpline, including calls specifically directed to the Russian language helpline. The Call Center Specialist is responsible for accurately and appropriately assessing callers for all internal agency programs as well as provide needed referrals to other social service agencies. The Call Center Specialist completes initial client assessments for eligibility of agency services, as well as completes required accurate data entry into the agencys electronic database. Principal Responsibilities: * Principal responder to high volume phone calls and voicemails on Met Council Helpline within 24 business hours of initial outreach of caller, Monday through Friday. * Provide current and accurate information and referrals through professional transfers of calls to external agencies to address crisis needs of callers. * Professionally and accurately explain Met Council services and programs available, as well as eligibility criteria for enrollment in services, and facilitate referrals to internal program staff. * Complete initial comprehensive phone assessment for caller eligibility of services and programs provided throughout Met Council. * Enter caller information into electronic tracking database to ensure each call is accurately recorded and documented for agency purposes. * Assist in preparing statistical reports on department activities and periodic reports on government contracts and private grants. * Participate in regularly scheduled supervision, team meetings, and general crisis staff meetings. * Recognize and adhere to professional roles. * Perform general clerical and administrative duties for department including filing, copying, etc. * Additional responsibilities as required. Competencies: * Excellent computer literacy and word processing skills, including experience with Microsoft Word and Excel. * Capable of working effectively in a pressured environment serving individuals under stress while still providing an empathic response. * Experience and knowledge in utilizing comprehensive assessments to assess the needs of callers. * Requires on-going knowledge of local and national resources, including but not limited to Social Security, Medicare, Medicaid, other HRA benefits, additional state/county programs and resources, and the ability to link callers to appropriate organizations for needs. * Strong interpersonal skills to both assess and build relationships with individuals as well as manage and control one's own reactions to complex and challenging conversations on the phone. * Attention to detail. * Client ethics and integrity focused approach to interventions. * Ability to adapt to changes and flexibility in schedule. * Ability to work independently as well as in a team. * Strong organizational skills and the capability to multi-task. * Excellent telephone skills. Skill and Education: * Human Services Associate's degree with social service experience (required), BSW degree (preferred). * 2+ years of clerical/administrative work experience (preferred). * Prior work experience in a non-profit environment (preferred). * Bi-lingual Russian-English (required). Reasoning Ability: * Ability to function effectively within a crisis environment and make appropriate and safe decisions. Work Environment: * Must be able to work in a busy environment with a sensitive population. * Demonstrate cultural sensitivity especially to insular, immigrant and minority groups. Special Requirements: This position is based at the central office; some field work with our local Jewish Community Councils may be required. Compensation: $42,000 - $45,000 per year. Benefits: Major medical, dental, vision, and life insurance; pre-tax commuter benefits; FSA; 403(b) with employer contribution; plus generous vacation, sick leave, and holidays.