Call Center Agent Jobs in Wyoming

Come and work for Envoy Air, an American Airlines Group Company, at Jackson Hole Airport and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service. We are hiring immediately, with no experience required! Pay rate: $26.46 / HR Only local applicants in the Jackson, WY area will be considered Responsibilities What's in it for you? Travel for free with your family and friends on flights across the American Airlines global network. Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy. Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment. In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level. Both full-time and part-time positions available. Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever. Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert. What you will be doing! Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience. This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner. No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination. This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company! Qualifications Requirements: Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds. 18 years or older. High school diploma, GED, or international equivalent. Ability to pass a pre-employment drug screen and background check. Authorized to work in U.S. without sponsorship. *includes seasonal premium* Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. #Envoymorespend We can recommend jobs specifically for you! Click here to get started.

MCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a Licensed Life and Health Call Center Representative who will play a vital role in educating and guiding customers to select the insurance policies that best meet their needs. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. POSITION RESPONSIBILITIES Key responsibilities: Provide information to customers about various healthcare options and insurance policies. Help customers choose the appropriate insurance policy that fits their needs. Engage with customers to understand their requirements and provide relevant solutions. Ensure that all activities and advice comply with insurance regulations and company policies. Deliver high-quality service to ensure customer satisfaction and retention. Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions. Maintain accurate and up-to-date customer information and documentation. Keep abreast of changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information to customers. Promote various insurance products and services to meet sales targets and business objectives. Resolve any concerns that customers may have with their insurance policies. Work closely with other team members and departments to ensure a cohesive customer service and policy management approach. Participate in ongoing training and professional development to maintain licensure and improve skills. STANDARD QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the following qualities: High school diploma or GED Must hold a valid Healthcare Insurance License Previous call center experience is preferred. Proficient in Microsoft Word, Excel, PowerPoint, and Outlook. Excellent oral and written communication skills. Strong organizational abilities and interpersonal skills. Flexible schedule, strong analytical and problem-solving skills, and the ability to multitask effectively. Capable of functioning efficiently in a fast-paced environment. Dependable in completing assignments and maintaining attendance. Requirements: A wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds (wireless connections are not allowed). Two 21" monitors are needed. A hard-wired broadband Internet connection via DSL, Cable, or Fiber Optic is required. Wireless connections, including encrypted ones, are not allowed to access the client's Work at Home systems. You must provide your own headset. Specific models will be recommended during the interview process. CONDITIONS All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. COMPENSATION, BENEFITS, INCENTIVES, AND REWARDS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations-and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones.

Wow 1st (DBA) is a locally owned and operated franchise. We strive to bring a smile to everyone's face and what's not better than to serve our community with fresh, fast, and hot product? Job Description Ever have too much energy and don't know what to do with it? Ever see those shows where they throw pizza up in the air and you want to learn how to do that? Look no further, you can learn all that here at Dominos with us. Instores are responsible for make sure we provide quality product to our customers on a daily basis. We learn to be team players with one another and complete daily cleaning tasks, Stocking ingredients from delivery area to storage and walk in cooler, receiving /processing phone and counter orders. Still want time to hang out with family and friends or even do homework? We work well with all schedules, whether it be after school or just need some extra cash after your main gig. Qualifications Must be 16 years of age or older Pass basic background check Hustle Additional Information All your information will be kept confidential according to EEO guidelines.

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector. Job Summary and Responsibilities Acentra Health is looking for a Call Center Representative to join our growing team. Job Summary: This Call Center Representative is a front-line service position aiding Wyoming Benefits Management System and Services (WY BMS) members and providers regarding programs, policies, and procedures. Responsibilities include answering incoming calls related to eligibility, benefits, claims and authorization of services from members or providers. Responsibilities also include the administration of intake documentation into the appropriate systems. Overall expectations are to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call. Performance expectations are to meet or exceed operations production and quality standards. This position is located in Cheyenne, Wyoming. Responsibilities: * Available to work from 7:00 AM to 6:00 PM Mountain Time on all State business days, Monday through Friday (excluding Wyoming State holidays) * Accurately respond to inbound phone calls and processing provider and member inquiries and requests into the appropriate system and database * Under general supervision resolve customers' service or billing complaints by demonstrating sound judgement * Contact customers to respond to complex inquiries or to notify them of claim investigation results and any planned adjustments * Under general supervision resolve customer administrative concerns as the first line of contact - this may include claim resolutions and other expressions of dissatisfaction * Refer unresolved customer grievances, appeals, and claim resolution to designated departments for further investigation * Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken * Actively listens and probes callers in a professional and timely manner to determine purpose of the calls * Under general supervision research and articulately communicate information regarding member eligibility, benefits, services, claim status, and authorization inquiries to callers while maintaining confidentiality * Assume full responsibility for self-development and career progression; proactively seek and participate in ongoing training sessions (formal and informal) * Educate providers on how to submit claims and when/where to submit a treatment plan * Under general supervision perform necessary follow-up tasks to ensure member or provider needs are completely met * Support team members and participate in team activities to help build a high-performance team * Thoroughly documents customers' comments/information and forwards required information to the appropriate staff * Escalate calls to Call Center Lead when necessary * Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules Qualifications Required Qualifications/Experience: * High School graduate or GED * At least 1 year of customer service-related experience * Previous experience with computer applications, such as Microsoft Word and PowerPoint * Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills * Must be able to maneuver through various computer platforms while verifying information on all calls * Must be flexible in scheduling and comfortable with change as customer service is an ever-changing environment Preferred Qualifications/Experience: * Bilingual Spanish speaking * Call center experience * Healthcare industry experience * Medicaid experience Why us? We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes. We do this through our people. You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career. Benefits Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more. Compensation The pay range for this position is listed below. "Based on our compensation philosophy, an applicant's position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level." Thank You! We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search! ~ The Acentra Health Talent Acquisition Team Visit us at Acentra.com/careers/ EEO AA M/F/Vet/Disability Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law. Pay Range USD $12.37 - USD $18.50 /Hr.

Join the Meridian Trust Team! At Meridian Trust, we believe in helping our members-and our employees-Pursue Their Possible. We're more than just a financial institution; we're a team driven by curiosity, optimism, and a commitment to making a difference. As part of our team, you'll enjoy: - A dynamic and supportive work environment - Competitive pay and comprehensive benefits including medical, dental, vision, 401k with employer match, employer-paid life insurance, paid holidays and paid time off, and flexible spending accounts. - Opportunities for growth and career development - A culture that values innovation, teamwork, and service - The chance to make a real impact in the communities we serve We take pride in being an active part of the community, supporting local events, charities, and initiatives that help people thrive. If you're looking for a career where you can grow, contribute, and be inspired every day, we'd love to meet you! We're looking for friendly and customer service focused Call Center Respresentatives to join our team and and be the first point of contact for our valued members. As a Call Center Representative (also known as a Remote Delivery Services Associate) at Meridian Trust, we are looking for team members who are passionate and enthusiastic about delivering exceptional customer service to our members. Most of the day is spent communicating by phone, chat, email or Interactive Teller Machine (ITM) assisting our members with financial transactions. These transactions vary from verifying account balances, transferring funds, collecting loan payments, reordering debit cards, reissuing pin numbers, and more. This position is an in office position and will be required to work a rotating Saturday schedule from 8:45a.m. to 12:15p.m. This job is for you if: You have excellent communication skills. You have strong computer skills and great, attention to detail. You enjoy a fast- paced team environment. No call center experience required. Starting pay $17.50 + depending on experience.

Job Details Life House - Sheridan, WY Full-time HS Equivalent/GED Up to 50% DayDescription Summary/Objective The Cultural Engagement Specialist coordinates and facilitates patient groups and services for the Native American Cultural Enhancement Program (NACEP) in Volunteers of America Northern Rockies' residential programs. The individual is also responsible for building and maintaining positive partnerships with religious and spiritual leaders to support NACEP. Essential Functions Meet with new NACEP clients, to assist in providing information and orientation. Develop and foster meaningful relationships with patients aimed to assist them in successfully completing their program and successfully reintegrating into their community and having continued success in recovery. Provide individual client recovery support and psycho-educational recovery groups, and document in the electronic medical record. Provide regular check-ins to give encouragement, motivation, and support to help them complete their treatment program. Collaborate with the Treatment Team to address patient concerns hindering the client's recovery process and provide NACEP support. Provide/assist with transporting clients. Understands the specifics of addiction and the 12-step model. Assist with sustaining the NACEP curriculum and ensure NACEP treatment meets White Bison certification requirements. Assist in purchasing and maintaining an inventory of products needed for NACEP. Competencies Effective communicator Highly collaborative with parties both internally and externally Respectful and professional toward patients Calm under pressure and crisis Maintain strict patient confidentiality Empathetic and able to relate to patients with addiction Continuous demonstration of behaviors aligned with a posture of VOANR cultural values Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates in a residential treatment facility environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones. Physical Demands The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require the ability to bend or stoop as necessary. This position must be mobile throughout the facility, as well as work on a computer for periods. Position Type/Expected Hours of Work This is a full-time position. Days and hours of work vary according to shift and patient needs. Travel Travel is required as needed to various locations as a part of the admission and discharge process. Required Education, Experience or Eligibility Qualifications High School education or equivalent plus one or more years of experience in a residential treatment facility Proficient with a variety of computer software programs, including but not limited to Microsoft Suite and desktop publishing Exceptional and demonstrated time management skills to stay organized and meet tight deadlines Completion of at least two Wellbriety programs. White Bison certification in all three Wellbriety programs or have the ability to obtain within six months of the hire date. Preferred Education and Experience Associate degree from an accredited program in a mental health discipline with a concentration in addiction, chemical dependency, or substance abuse One or more years experience in industry business development and research and development EEO Statement Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need reasonable accommodation pursuant to the ADA, please contact us at ************.

About Us We’re looking for the right person we can count on to be part of our team. We’re looking for a remarkable, fun, fearless individual to make things happen on our finance team. You can’t be afraid to go home exhausted. Come have fun with us at Rocky Mountain Yeti in Jackson! Benefits Health Insurance 5 Star Accident and Critical Injury Dental Vision Medical Benefits App Paid Holidays Vacation and Sick time Responsibilities Promote an understanding of and strong dedication to client happiness. Work with our bank and lending partners to make the best deal for our customers. Maintain up-to-date with technology to assist our team in exceeding our goals. Align with all applicable company and legal requirements controlling sales and finance transactions. Work with our sales management and the sales team to offer our guests the best experience in the exciting retail automotive world. Ensure that all paperwork is accurate and correct at all times. Prepare all documents to present to customers and our lending partners. Be an attitude leader and a great partner with our entire management team. Qualifications Education and/or experience in customer service. A high school diploma or the equivalent. Positive outlook with a high-energy personality. Ability to exercise good judgment and critical thinking Valid driver’s license and clean driving record Willingness to submit to pre-employment background check and drug screen We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job DescriptionBenefits: Simple IRA Licensing paid by agency Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Katie Murphy - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.

Summary/Objective: The Customer Service Representative provides basic cash receipt and payment services per financial institution procedures. Essential functions: Receive checks and cash for deposit to accounts, verify amounts, examine checks for proper endorsements, and enter deposits into computer records. Cash checks and processes withdrawals; pays out money after signatures and customer balances are verified. Cross-educate and promote bank products like debit cards, online banking, and other financial institution products, including IRAs, certificates of deposit, safe deposit boxes, reloadable prepaid travel cards/gift cards, and money orders. Assist customers with questions about their accounts, online and mobile apps, telephone banking, Debit Cards, and credit card inquiries. Place check orders for customers. Receives mortgage, consumer loan, and other payments and ensures the payments match the balance due. Enters payments in the computer. Generates customer receipts. Place a hold on accounts for uncollected funds. Assist with preparing cash shipments to the Federal Reserve. Counts, checks, and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to a computer-generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Exchange Foreign Currency and redeem Savings Bonds. Balance and load ATM (troubleshoot any problems with the ATM). Report malfunctions of teller terminals and other equipment used at the teller station. Responsible for checking night depository bags and recording the correct information on the financial institution's forms. Assist with answering incoming calls and check-in and allow access to customers entering their Safety Deposit Box. May cross-train in other departments on operational functions. Participate as able with branch marketing and community involvement events. Additional duties as assigned as it relates to the position. Competencies: Knowledgeable of bank policies, procedures, and regulations Attend training on bank/job-related topics Willing to work on other projects as necessary Ability to work both independently and as part of a team Detail oriented Candidate must be a people person Candidate must act professionally at all times Able to handle confidential information Proficient in Microsoft Suite (Word, Outlook, PowerPoint, and Excel) Computer savvy: able to learn new software quickly Self-motivated and persistent in following through and learning quickly Excellent communication skills - both verbal and written Problem solver Independent decision-makers within authority limits Commitment and continuous demonstration of ethical behavior and willingness to adhere to all company policies and current financial legislation. Conform to the Bank's core values, which are: o Exceptional Customer Service- Everyone matters, always. o Family Driven- Ours, yours, we put family first. o Community-Focused- Our communities are the backbone of our business. o Communication- Open, clear, and honest communication is key. o Teamwork- Individuals working together to achieve a common goal Education/Qualifications: High school diploma or equivalent. Previous cash handling and banking experience is preferred but not required with the right candidate with the motivation and ambition to learn. Successful completion of an in-house training program or other approved training program. Supervisory: This position has no direct supervisory responsibilities and may serve as a mentor for other positions in the organization. Working Conditions: Normal office environment. While performing the duties of this job, the employee is regularly required to stand, walk, use hands to type, carry, handle, and feel objects, reach with hands and arms, and talk or hear. The employee must occasionally lift and/or move up to 25 pounds or more with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus Multitask; perform tasks in an open office environment with noise from conversations, office machines, or other distracting sounds. Keep track of assigned tasks Occasionally may be exposed to upset customers during everyday activities or work under stress caused by anxious or impatient customers. First Northern Bank is committed to equal opportunity for all, regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or other protected characteristics. First Northern Bank will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and need a reasonable accommodation pursuant to the ADA, please contact us at ************. *The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This document is intended to describe this job's general content and performance requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements and does not imply a contract.

Full-Time Position Monday-Friday In this position your are the first point of contact for citizens to speak with to make payments and inquiries about their water utility service; in person by mail, over the phone and from the city's website. Incumbents are responsible for providing routine clerical and administrative support as a function of the Financial Services Department. REPORTING STRUCTURE: Receives direction from the Accounts Receivable Supervisor or higher-level management staff. Typical Class Essential Duties 1. Responds to routine requests for information including utility service requests and billing concerns; answers questions for all City departments; and directs callers and visitors to appropriate internal departments or individuals. 2. Assists customers by establishing and maintaining utility accounts including processing requests for changes of service, explaining billing and collection policies; processing delinquent accounts, handling customer complaints, and researching account adjustments and refunds. 3. Receives and processes payments in person, by mail, over the phone, and from the City's website; balances individual cash drawer daily, in accordance with City accounts receivable rules and procedures. 4. Maintains a prompt courier schedule to pick up and deliver outlying City deposits to the bank; follows delivery and pick-up schedules and routes as directed. 5. Enters information into applicable databases and/or other computerized systems to collect and maintain records and information; 6. Files documents alphabetically, numerically, or by other prescribed methods; locates missing files; purges obsolete files. 7. Performs various routine clerical duties utilizing standard office equipment including making photocopies, faxing documents, and accepting payments. 8. Provides general customer service and communicates with the public regarding fees, policies, rules and general information about the facility or event. 9. Runs standard reports according to established timelines, or as directed. 10. Represents the City of Casper by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor. 11. Performs other duties of a similar nature or level. Knowledge: (position requirements at entry): Knowledge of: • Customer service principles. • Basic math. • Record keeping and file management principles. • Modern office procedures, methods, and use of technological equipment including database management. Abilities: (position requirements at entry): Ability to: • Organize records in an easily retrievable fashion. • Operate a variety of modern office equipment and tools. • Work on a variety of tasks simultaneously in person, and on the phone. • Routinely demonstrate the City of Casper core values. • Perform basic math calculations. • Learn, explain, and follow applicable procedures and policies. • Maintain confidentiality. • Answer phones and provide assistance to customers via multiple modes of communication. • Accurately proofread numerical and text data. • Accurately type documents at a reasonable rate of speed. • Be flexible with assignments which may change. • Perform a variety of office and computer tasks. • Prepare clear, accurate and concise reports. • Become proficient in all equipment, machinery and/or software required to accomplish assigned tasks. • Maintain a neat and professional appearance. • Communicate effectively verbally and in writing. • Follow written and verbal instructions and direction. • Establish and maintain effective working relationships with those contacted in the course of work. • Follow all City safety rules and procedures and immediately report all accidents/incidents or unsafe conditions to a supervisor. Skills (position requirements at entry): Skill in: • Providing customer service. • Maintaining accurate records and files. • Typing and data entry. • Using a computer and related software applications. • Operating in a courteous, knowledgeable and tactful manner with customers, staff and the general public. • Oral and written communication, sufficient to exchange or convey effective information and to receive work direction. • Operating modern office equipment, software and operating systems/applications. Training, Experience & Certifications EDUCATION AND EXPERIENCE • High school diploma or equivalent (G.E.D.) required. LICENSING AND CERTIFICATIONS • Possession of a valid Wyoming driver's license preferred. Supplemental Information & Physical Requirements The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. Women, minorities, and individuals with disabilities are encouraged to apply. Employment with the City of Casper is contingent upon a successful background screen and pre-employment drug test. Applicants who have failed a pre-employment screen or have been terminated from the City of Casper are ineligible for employment consideration for 12 months. You will become eligible for consideration 12 months from the date of your incident (pre-employment screen or termination). As a condition of employment, the successful candidate must utilize direct deposit for payroll purposes. Driving records are required for all new employees regardless of the position's driving requirements. If the employee has not held a Wyoming driver's license for the last three years, the employee must provide at their own initiation and expense a driving record from their previous state(s) of residence. Physical and Environmental Conditions: City of Casper employees in data creation and modification, security sensitive or safety and protective positions are subject to pre-employment drug testing. Some employees may be subject to random drug testing if their responsibilities include: Emergency response/rescue Handling or working with hazardous materials, including chemicals as well as solid and liquid waste Operating or maintaining water and wastewater systems Writing or modifying code, maintaining or modifying City data systems including work on networks, servers, and communication systems CDL operations and driving Operating power-driven machinery or equipment Creating or modifying health, financial, security and or risk documents or assessments Working with or directing minors Positions in this class typically require: stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, seeing and repetitive motions. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Incumbents in this position work indoors in a front desk/counter environment and are subject to the common noises associated with a front counter/customer service/office work including telephones, copiers, and printers. The position requires frequent sitting, typing, and customer contact, both by telephone and in person.

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities: Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... Hourly pay plus commission/bonus Paid time off (vacation and personal/sick days) Flexible hours Growth potential/Opportunity for advancement within my agency License reimbursement Requirements: Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

As a member of the Cathedral Home team, you will advocate for youth and families, build strong relationships, and create lasting support to meet community needs. This is a mid-shift starting at 12:00 p.m. You must be 21 years of age to apply * Offer hope and help to youth working to process traumatic and mental health difficulties. * Through consistency and care, you'll foster safe, meaningful, therapeutic relationships with youth in residential treatment. * Uphold an environment of physical and emotional safety and support youth to address trauma and build skills. * Provide a trauma-informed environment of care for client safety. * Engage actively in positive, therapeutic relationships with clients (including field trips, activities, group discussions, and play). * Manage behavior needs and de-escalate crisis situations. * Work with the counselor and treatment team to develop goals and objectives for client care plans. * Collaborate with stakeholders to ensure the best outcomes for youth. * Collaborate with various agencies and child welfare groups to support plans in the best interest of youth/clients. * Desire to promote the welfare of others, specifically children, teens, and families. * Experience working with youth and families with mental/behavioral health needs. * Proven abilities in organization, communication, time management, and teamwork. * Ability to pass background and child abuse registry checks. * 21 years of age, high school diploma or equivalent.

Job DescriptionDescription: RNB State Bank is a locally managed independent community bank founded in 1899, offering an array of customized and personalized banking services that meet the needs of businesses and personal clientele. RNB State Bank takes pride in developing personal relationships with its clients while maintaining the highest level of professional service. Our mission is to not only provide personalized banking services for our clientele, but to encourage our staff to personally contribute to making a difference in the communities that we serve. The Bank is also working towards being a community leader that balances purpose with profit by considering the impact of its decisions on its workers, customers, suppliers, community, and the environment. What we are looking for: RNB State Bank is looking for a driven, reliable, hardworking employee who wants to make a difference and provide exceptional customer service for our clients and in our community. If your goal is to build a career that is impactful & fulfilling, consider joining the dedicated team at RNB State Bank in our Saratoga, WY office. Benefit Package Offered: (Subject to Eligibility Requirements) 401(k) Profit Sharing Plan 401(k) Matching Medical, Dental and Vision Insurance Heath Savings Account with company contribution Employer paid Life/LTD AD&D Insurance Paid Vacation, Sick and Holiday time Flexible Spending Account Professional Development Resources/Tuition Reimbursement Employee Assistance Program An annual bonus may be paid to eligible employees based on organization & individual performance. The Customer Service Representative sells Bank products, answers customer questions, resolves account problems and serves customers in an efficient, timely and courteous manner by performing the following duties: Essential Duties and Responsibilities: Provides quality customer service. Explains the different types of products available to customers and suggests the most appropriate one for their needs. Answers telephone calls regarding accounts. Assists customers with online banking questions and enrollments. Assists customers in balancing their DDA accounts. Processes a variety of transactions using own judgment within limits regarding the validity of transactions presented. Refers questionable transactions to Teller Supervisor. Receives checking and savings deposits, verifies cash and endorsements, and issues receipts. Accepts checks for cashing or paying, verifies endorsement, validity and availability of funds. Pays withdrawals after verifying balance and signatures. Receives installment loan payments and issues receipts. Sells Cashier's Checks, Money Orders, gift cards and reloadable cards. Processes mail deposits, night drop, and ATM deposits which are opened under dual control. Transfers funds and performs balance inquiries for customers using the on-line system. Promotes Bank services and cross-sells Bank products. Nonessential Duties and Responsibilities: Performs all other duties as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Language Ability: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Computer Skills: To perform this job successfully, an individual should have knowledge of Word Processing software. Certificates and Licenses: No certifications needed. Supervisory Responsibilities: This job has no supervisory responsibilities. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision. While performing the duties of this Job, the employee is regularly required to stand and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to walk; sit and stoop, kneel, crouch, or crawl. RNB State Bank is an Equal Opportunity Employer Requirements: Exceptional customer service skills. Ability to maintain a high level of confidentiality. Attention to detail with high degree of accuracy.

Job Description General Job Duties involve operation of all equipment; stock and rotate ingredients from delivery to storage/work area/walk-in cooler; prepare products; receive and process telephone and internet orders; count inventory and complete paperwork; clean equipment and facility. General Physical demands involve the ability to stand, walk, sit, lift, carry, push, climb ladders/stairs, stoop/bend, crouch/squatt, reach, grasp with hands to use machines-tools-equipment-work aids, and tolerate exposure to varying temperatures/conditions inside and outside. On the job training involves customer service orientation, interactive computer program, and hands-on practice. Customer service skills involve the ability to comprehend and communicate verbally and written with customers/co-workers over the phone and in person. Additional Information All your information will be kept confidential according to EEO guidelines.

Summary/Objective The Cultural Engagement Specialist coordinates and facilitates patient groups and services for the Native American Cultural Enhancement Program (NACEP) in Volunteers of America Northern Rockies' residential programs. The individual is also responsible for building and maintaining positive partnerships with religious and spiritual leaders to support NACEP. Essential Functions * Meet with new NACEP clients, to assist in providing information and orientation. * Develop and foster meaningful relationships with patients aimed to assist them in successfully completing their program and successfully reintegrating into their community and having continued success in recovery. * Provide individual client recovery support and psycho-educational recovery groups, and document in the electronic medical record. * Provide regular check-ins to give encouragement, motivation, and support to help them complete their treatment program. * Collaborate with the Treatment Team to address patient concerns hindering the client's recovery process and provide NACEP support. * Provide/assist with transporting clients. * Understands the specifics of addiction and the 12-step model. * Assist with sustaining the NACEP curriculum and ensure NACEP treatment meets White Bison certification requirements. * Assist in purchasing and maintaining an inventory of products needed for NACEP. Competencies * Effective communicator * Highly collaborative with parties both internally and externally * Respectful and professional toward patients * Calm under pressure and crisis * Maintain strict patient confidentiality * Empathetic and able to relate to patients with addiction * Continuous demonstration of behaviors aligned with a posture of VOANR cultural values Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates in a residential treatment facility environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones. Physical Demands The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require the ability to bend or stoop as necessary. This position must be mobile throughout the facility, as well as work on a computer for periods. Position Type/Expected Hours of Work This is a full-time position. Days and hours of work vary according to shift and patient needs. Travel Travel is required as needed to various locations as a part of the admission and discharge process. Required Education, Experience or Eligibility Qualifications * High School education or equivalent plus one or more years of experience in a residential treatment facility * Proficient with a variety of computer software programs, including but not limited to Microsoft Suite and desktop publishing * Exceptional and demonstrated time management skills to stay organized and meet tight deadlines * Completion of at least two Wellbriety programs. * White Bison certification in all three Wellbriety programs or have the ability to obtain within six months of the hire date. Preferred Education and Experience * Associate degree from an accredited program in a mental health discipline with a concentration in addiction, chemical dependency, or substance abuse * One or more years experience in industry business development and research and development EEO Statement Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need reasonable accommodation pursuant to the ADA, please contact us at ************.

As a member of the Cathedral Home team, you will advocate for youth and families, build strong relationships, and create lasting support to meet community needs. This is an overnight shift starting at 10:00 p.m. You must be 21 years of age to apply * Offer hope and help to youth working to process traumatic and mental health difficulties. * Through consistency and care, you'll foster safe, meaningful, therapeutic relationships with youth in residential treatment. * Uphold an environment of physical and emotional safety and support youth to address trauma and build skills. * Provide a trauma-informed environment of care for client safety. * Engage actively in positive, therapeutic relationships with clients (including field trips, activities, group discussions, and play). * Manage behavior needs and de-escalate crisis situations. * Work with the counselor and treatment team to develop goals and objectives for client care plans. * Collaborate with stakeholders to ensure the best outcomes for youth. * Collaborate with various agencies and child welfare groups to support plans in the best interest of youth/clients. * Desire to promote the welfare of others, specifically children, teens, and families. * Experience working with youth and families with mental/behavioral health needs. * Proven abilities in organization, communication, time management, and teamwork. * Ability to pass background and child abuse registry checks. * 21 years of age, high school diploma or equivalent.

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences. AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.

Offer hope and help to youth working to process traumatic and mental health difficulties. Through consistency and care, you'll foster safe, meaningful, therapeutic relationships with youth in residential treatment. Uphold an environment of physical and emotional safety and support youth to address trauma and build skills. RESPONSIBILITIES Provide a trauma-informed environment of care for client safety actively engage in positive, therapeutic relationships with clients (including field trips, activities, group discussions, play) manage behavior needs and deescalate crisis situations work with counselor and treatment team to develop goals and objectives for client care plans Collaborate with stakeholders to ensure the best outcomes for youth. work with stakeholders to determine goals and needed supports collaborate with various agencies and child welfare groups to support plans in the best interest of youth/clients WAGE & BENEFITS The wage for this hourly position begins at $15.00 and is commensurate with experience. As a member of the Cathedral Home team, you will advocate for youth and families, build strong relationships, and create lasting supports to meet community needs. Full-time employees qualify for: 9 paid holidays + paid vacation and sick time medical, dental, and vision insurance retirement plan with employer match