Call Center Representative Jobs in Clarence, NY

The Call Center Representative plays a crucial role in providing exceptional customer service and ensuring patient satisfaction. They must possess excellent interpersonal skills to effectively communicate with patients and address their needs. The primary function of the Call Center Representative is to complete administrative and clinical support tasks to ensure a positive customer experience. Responsibilities: - Handle inbound and outbound calls in a polite manner, providing personalized customer service to patients. - Document and report customer feedback to improve the patient experience. - Schedule appointments and perform pre-registration tasks, including verifying demographic and insurance information. - Discern when triage by clinical healthcare staff is necessary. - Coordinate patient and information flow while maintaining patient confidentiality in compliance with HIPAA laws. - Contribute to patient care teams by providing care coordination services. - Participate in Quality Improvement and Quality Assurance activities as needed. - Track and log patient information. - Attend meetings as required. - Perform other relevant duties as assigned. Qualifications: - High school diploma or GED equivalent. - At least 1 year of experience delivering high-level customer service in a healthcare setting or call center. - Computer literate and proficient in Microsoft Office. Preferred Qualifications: - Associate's degree in a related field. - Comprehensive knowledge of medical terminology. - At least 3 years of experience delivering high-level customer service. - At least 3 years of relevant healthcare experience. - Proficient with an Electronic Health Record system. Physical Requirements: The position requires sitting, standing, walking, bending, and stooping. There may be significant job stress associated with the role, and evening and/or weekend work may be required. The position may involve lifting, pushing, pulling, and carrying up to ten pounds. Pay: The salary range for this position is $16.76 to $20.24 per hour. Union Affiliation: This position is represented by United Healthcare Workers East, Local 1199.

Come and work for Envoy Air, an American Airlines Group Company, at BUF and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service. We are hiring immediately, with no experience required! Pay rate: $16.01/ HR Responsibilities What's in it for you? Travel for free with your family and friends on flights across the American Airlines global network. Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy. Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment. In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level. Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever. Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert. What you will be doing! Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience. This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner. No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination. This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company! Qualifications Requirements: Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds. 18 years or older. High school diploma, GED, or international equivalent. Ability to pass a pre-employment drug screen and background check. Authorized to work in U.S. without sponsorship. Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. We can recommend jobs specifically for you! Click here to get started.

Job Details Northtown Kia - Amherst, NY Full Time High School $16.00 - $16.00 Base+Commission/month None Customer ServiceDescription Pay Rate: that is based on performance. No selling is required. For a full-time role, **This position ranges between $32,000 - $48,000 / year, with the hourly and commission-based structure.** Occupational Summary: Responsible for answering incoming calls from customers inquiring and wanting to schedule service work. Schedule: Currently looking for two part-time and one full-time Full-time, 40 hours a week, Mondays required, with flexible availability and must be able to work 2 Saturdays a month. Part-time, roughly 25 hours a week, one shift mid-day to 9pm and other flexible schedule must be able to work 2 Saturdays a month This is an in-office position and is NOT work from home. Essential Job Functions: Answer all incoming calls for the service department. Schedule service work, for our customers, utilizing our scheduling software system Conduct service checks to see where the car is along in the process of service work when asked by a customer. Follow-up with customers on their service appointment, if they have not conducted the service survey within 48 hours of receiving car back Email management regarding any concerns or problems customers bring to your attention regarding their most recent service experience Show empathy and urgency for customer concerns and the steps to get the concern addressed Qualifications Qualifications: Positive, energetic demeanor on the phone. Previous, consistent, successful customer service roles Excellent communication skills and ability to understand customer needs. Ability to read and comprehend instructions, both verbal and written. Strong computer skills.

The Customer Service Representative answers inbound calls and makes outbound calls in response to customer questions regarding RS Medical products and services. The Customer Service Representative promotes compliance, provides patient instruction, product complaint intake documentation and assessments. Key Responsibilities * Resolves concerns and answer questions of customers regarding services and procedures. * Assist with placement of orders and exchanges. * Take payment information and other pertinent information such as addresses, emails, and phone numbers. * Provides prompt, professional, attentive, empathetic, friendly, courteous, pleasant, and helpful service to all customers, internal and external. * Addresses product concerns and provides instructions on how to use the product. * Keeps reference materials current and organized. * Alerts Customer Service Management Team of any unique issues in regard to Account Managers, patients, products, etc. * Utilizes computer system to monitor call volumes to ensure adequate phone coverage. * Performs other related duties as assigned. Requirements Ability to Commute * Buffalo, NY office (Required) Shift * 8 hours Experience / Qualifications * Six-months previous call center experience or combination of relevant telephone experience and customer service. * Works under moderate supervision. * Gaining or has attained full proficiency in a specific area of the job responsibility. * Ability to use automated information systems to analyze patient accounts. * Ability to communicate and convey information effectively. * Effective listening skills that give full attention to what other people say, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times. * Basic math and proficient reading comprehension skills. * Ability to work in a team environment. * Ability to have a quiet workspace and flexibility to work in a home office, depending on company needs. * Organized, self-motivated, dependable, flexible and strong decision-making skills. * Strong desire to learn and succeed. Physical Requirements General office environment that will include frequent or continuous periods of talking, sitting, keyboard entry, repetitive motions of the hands/wrists, reaching, grasping and handling. This position also requires occasional bending, squatting, standing, and walking. Pushing, pulling lifting and carrying of up to 10 lbs. is required on an occasional basis. Good general vision and hearing are needed. Salary Description 19.00 - 20.00

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description: Training: 3 weeks of classroom training as well as 2.5 weeks of OJT training. Training schedule is the same as the shift schedule below. Shift Schedule: Sat 07:55am - 04:25pm, Mon, Tues, Wed, Fri 11:30am - 08:00pm EST Provides customer solutions by providing seamless delivery of service, and/or fulfillment requests by answering calls, text messages or emails in a contact center environment. Requires knowledge of multiple products and ability to deepen or retain relationships through service. Performs routine account-related transactions. Involves referring customers to the appropriate line of business for products not supported. May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request. May handle escalated issues by successfully navigating the organization to resolve customer requests. Routes, maintains and tracks outstanding servicing requests and provides thorough follow up. Accountable for the successful resolution of all customer requests. Typically requires 1-2 years of experience. Qualifications Should have a Customer Service experience in Call center environment. Should have at least 1 - 2 years of experience Additional Information To get further details or to apply for this position please contact: Suhas Konuche ************ ******************************

Job Description TEXT "GOMILES" to ************ to APPLY! GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites! At GO Car Wash, we’re committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we’ll have delighted customers and successful car washes, which in turn creates opportunities for us all. If you love cars, enjoy serving others, and want to be active and work outside, then join us! As a Customer Service Teammate at GO Car Wash, you’ll be helping our customers care for their cars—in which they’ve invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You’ll also help maintain our car washes and sites to ensure we’re providing a superior, clean car wash experience for all our customers. To succeed at all of this, you must be able to: Positively and energetically engage and communicate with customers Quickly understand, retain, and follow directions and procedures—especially safety Continuously stand, move, and smile for long periods of time Also, you must: Be at least 16 years old Verify you can work in the US We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future. Compensation Teammates in this role typically earn a base pay of $15.50 – $17.00 per hour. Also, Teammates average an additional $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience. To learn more about us, go to ****************** All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability or veteran status, or any other actual or perceived basis protected by law.

Job Description Are you looking to join a team of passionate professionals who deliver high-quality service? Do you have a talent for building positive relationships with others? Can customers hear you smile through the phone? If you answered yes to any of these questions, wed like to introduce you to an exciting new opportunity that could be the perfect opportunity for you! About The Opportunity Our client is seeking warm and welcoming individuals to help deliver high-quality customer service. Successful Call Center Agent candidates will help create an outstanding customer experience and will attend to a high volume of inbound calls. Candidates should have exceptional customer service and communication skills and should be able to independently troubleshoot and resolve customer concerns in a timely manner. Day-To-Day Responsibilities: Efficiently answer inbound customer calls and route to appropriate personnel as required. Employ exceptional customer service skills and phone etiquette to meet and exceed standards. Provide accurate service updates to clients and serve as a liaison between field personnel and customers. Employ effective communication and conflict resolution skills to address and resolve a variety of customer concerns, complaints, and inquiries via chat, telephone, and email. Utilize effective problem-solving skills to resolve concerns in a timely manner and conduct additional research as required. Accurately update account information to maintain accurate customer records. Provide support with dispatching as required and maintain a working knowledge of company products, services, and promotions at all times. Perform other duties as assigned. Desired Skills: Driven to meet and exceed productivity goals and objectives Proven ability to meet and exceed call center metrics and objectives Outstanding ability to build positive and trusting relationships with others Results-driven approach to success with a strong emphasis on efficiency Exceptional customer service skills with a robust knowledge of phone etiquette Strong verbal communication skills with the ability to courteously address concerns Benefits: Competitive pay structure with incentive opportunities Medical, dental, and vision insurance World-Class training and career development opportunities Requirements: High School Diploma or equivalent required Minimum of one (1) year of experience in a customer service environment Proficiency operating general computer applications and systems About Lehman Consulting and Recruiting Lehman Consulting and Recruiting has years of experience matching candidates with their perfect positions! At LCR, we understand just how competitive todays job market is and have a proven track record of helping candidates turn their passions into a reality. Let us help you find your perfect match today! LCR is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Circuit Clinical is on a mission to transform how people find, choose, and participate in clinical research. We are challenging the historical clinical trial methodologies through our work focused on improving access and inclusion in community-based healthcare and through our services that unburden the patients and principal investigators participating in research. We seek a Call Center Associate to join our Team! As an emerging startup in Buffalo, where New York state fosters rapid and robust growth within the startup community, Circuit Clinical was ranked 20th nationally for Best Workplaces for Innovators by Fast Company and was named an Inc. Magazine Best Workplaces 2021. Circuit's accolades continued beyond the early years as a research industry watchlist company, including winning SCOPE's Participant Engagement Award in 2022 while continuing to receive national recognition as Fast Company's World Changing Ideas Award 2022. Over the past year, Circuit has remained committed to breaking the norms that have challenged research participation and continues to extend reach within the research industry, having expanded client relationships with multiple pharmaceutical companies and contract research organizations. And we are not done yet. Our growth knows no bounds as we extended our community-based research into the Midwest during 2023 while growing our remote research capabilities across all 50 US states. Our award-winning culture is grounded in our values, the heart of the Circuit ethos. We focus on building an incredible, hard-charging Team and providing them the opportunity to do the best work of their careers. In short, we're motivated to take on the most challenging problems in developing new medicines - this is work that matters to us and those we serve, the patients. We must recruit the industry's most dynamic, mission-driven, empathetic, and passionate leaders to accomplish our mission. That's where you come in! What We Offer Suppose you've been looking for a chance to work with a unique, highly motivated Team and to have a direct impact in building a transformative clinical trials company every day. In that case, that is precisely what we're offering. We provide competitive benefits and an environment focused on helping you grow personally and professionally. What You Will Bring to Our Team As our Call Center Associate you will be responsible for assisting our DCT team by serving as the first point of contact for research participants. How Will You Do This As our Call Center Associate, you will conduct phone screenings, provide education on study opportunities, and schedule appointments. Specific responsibilities include: * Serve as the contact for incoming and outgoing calls related to our open clinical trials * Conduct scripted and unscripted pre-screening calls with potential study participants * Accurately enter and update participant information in our CTMS * Educate potential participants on the clinical trial process and participation requirements * Follow established protocols for call handling, data entry, HIPAA compliance, and patient confidentiality * Collaborate with study and patient enrollment teams as well as other necessary teams * Scheduling and documentation using multiple systems, including our CTMS * Additional duties as assigned Your qualifications include: * High School degree or higher preferred * 1 year of experience in a call center or medical office * Excellent communication and interpersonal skills * Strong computer proficiency including Microsoft Office * Prior experience in clinical research or a healthcare setting preferred * Bilingual (Spanish or other language) preferred * Familiarity with HIPPA and Good Clinical Practice (GCP) guidelines * Preference is given to candidates with evening and weekend availability. What Makes You a Good Candidate * You are proactive. When problems arise, you think through them logically and with clarity, surface them rapidly and collaborate to resolve them swiftly. * You are results oriented and see projects through to the finish line without losing momentum - you are comfortable connecting with others at all levels of the organization to help drive a culture of accountability and performance. * You are an excellent communicator, both verbally and written. You will need to clearly articulate the business, vendor and customer needs and provide status updates to leadership. * You like to ask questions. You understand the need to obtain drilled down details to have smooth operating success. You can live in those details without losing sight of the bigger picture and the result. * You are collaborative and work well in a team environment. * You practice accountability - taking ownership for your work and results. * You are readily transparent and share pertinent information in a timely manner. * Your organizational skills are top notch and have a good sense of project management and follow-through. * You prioritize well but can continually shift priorities based on business needs. Who You Are We prize 4 traits above all others: Hungry: we like people who are ambitious for themselves AND for our Mission and for each other - will all win together and that takes real drive Happy: we seek pragmatic optimists - pessimism and ironic dispositions, especially in leadership can kill startups - we seek those who know the world can be improved by those who work hard and work smart to change it Humble: not the false "I'm not really anything" kind of modesty - we like swagger! But we prize people who are confident and know they are great, and so is everyone around them, and we act accordingly Smart: there are a LOT of smart people here, but smart is last for a reason. We want the kind of smart people who can collaborate and respect the intelligence of others. The Other Fine Print: Location: This is an on-site position. Travel: May require regular travel to other research site locations. Exemption status: Full time, Non-Exempt. Salary Description $20.00 per hour

We are searching for friendly and energetic part -time Customer Service Team Members to join our Tim Hortons team at 8400 Lewiston Rd in Batavia, NY on the Evening shift between (2pm-9pm) including a weekend day. As a team member, your top priority is guest satisfaction. Whether you are the very first person our guests encounter, or you are producing quality food items that our guests have come to enjoy and love you will have the opportunity to deliver and create exceptional guest experiences. Your energy and passion for guest service are what make you a top team member in this fast-paced environment, while your ability to multi-task and communicate with your fellow team members will contribute to your success. In this position, delivering outstanding customer service will be your main objective. Additional responsibilities include processing food orders, cleaning public spaces, and preparing food and beverage orders. The ideal candidate will be friendly, with excellent communication and interpersonal skills. Hospitality & Customer Service: Create a positive first impression by maintaining a clean and inviting dining room, parking lot, and wearing proper attire. Ensure coffee and products are always fresh and accurate by following our REV procedures. Deliver exceptional customer service through a friendly attitude, attentive behavior, and in-depth product knowledge. Enhance the customer experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You. Use proper procedures to ensure accurate orders, such as repeating the customer's order and verifying what products are being delivered to each customer. Greet customers promptly and warmly within 5 seconds at the front counter and drive-thru. Maintain speed of service targets by working efficiently and meeting customers' needs. Restaurant Operations: Adhere to all operational standards and guidelines for product preparation. Prepare all products accurately by following the order monitor. Communicate showcase and product needs to ensure availability for customers. Regularly monitor and record temperatures of required products. Keep the front counter and drive-thru area clean, organized, stocked, and ready for rush periods. Policies & Procedures: Follow all restaurant policies, procedures, and standards. Practice proper hand washing techniques and adhere to sanitation guidelines. Complete all sanitation tasks as outlined. Health & Safety: Work in compliance with occupational health and safety legislation. Follow safe work practices and procedures. Use required personal protective equipment. Report any injuries, accidents, unsafe conditions, or contraventions of health and safety regulations promptly to the Restaurant Manager or Human Resources. Operate equipment and machinery safely to ensure the well-being of everyone. Qualifications: Excellent customer service skills with a friendly and welcoming attitude. Ability to work in a fast-paced environment with a sense of urgency. Strong communication and interpersonal skills. Ability to work on a team and with multiple employees. Attention to detail and ability to accurately process orders. Willingness to assist with training new employees. Physical Requirements: Frequent reaching and manual dexterity. Continuous standing on tiled surfaces. Use of headset for order processing at the drive-thru. Ability to stand for long periods. Frequent walking and occasional lifting of supplies/products. Exposure to cold and high heat temperatures. Other: Regular and predictable attendance is an essential function of this job. Working with multiple employees, serving & preparing a variety of food and beverages for customers, and interacting directly with customers and other employees is an essential function of this job. NOTE: By applying for this position, you acknowledge and understand the above . This job description in no way states or implies that these are the only duties to be performed by an employee in this role. It is not exhaustive and may be subject to change. The company reserves the right to assign additional duties and responsibilities as needed. Clark-Lumberg Associates LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

As a Customer Solutions Representative, your job is to help the sales group and sales team by managing customer activities and programs. The goal is to make customers happy and grow their accounts. What You Need to Do: -Help the sales team by processing quotes requests, checking incoming orders for accuracy (e.g., pricing, meeting minimum order requirements, shipping instructions, terms and conditions, etc.), entering orders, acknowledging them, telling customers about changes to their orders, and working with other parts of the business to get orders processed quickly and keep track of them. -Help follow up on sales leads with both new and old customers. -Take calls and emails from customers and answer them. -As needed, troubleshoot, study, solve, and bring problems to the attention of the sales team. -Look into what customers are saying and help the sales team figure it out. -Find ways to improve sales methods and accuracy and make those changes. Required Skills; Simple: A high school diploma 2 or more years of work with Microsoft Office 2 or more years of work in customer service English read, write, and speak well Associate's degree in a business or technical field is preferred. Being used to working in a manufacturing setting It's best if you have some general knowledge of ISO Compliance, ITAR, etc. 2 or more years of work with a CRM program like Salesforce Associate's degree in a business or technical field is preferred. 2 or more years of work with a CRM program like Salesforce Being used to working in a manufacturing setting It's best if you have some general knowledge of ISO Compliance, ITAR, etc. Equal Employment Opportunity is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

TOMRA North America, is a top International Reverse Vending and Recycling Company. At Tomra transformation is at the heart of everything we do. We transform ideas & technology to create intelligent and pioneering tools to support a sustainable future.

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned. Required Skills and Experience: * One year of office support experience in a customer service role preferred * High School diploma * Excellent customer service skills and attitude * Excellent written and verbal skills * Proficient with office equipment * Attention to detail * Problem-solving * Computer proficiency - MS Suite * Typing speed 45WPM * Professional appearance * Ability to multi-task in a fast-paced environment * Bilingual skills a plus * Occasional overtime as needed Pay $18.00 - $20.29 Benefits Summary: * Medical/Dental/Vision * 401k plus a company match * ESPP - Employee Stock Purchase Plan * EAP - Employee Assistance Program (no cost to you) * Vacation & Sick pay * Paid Company Holidays * Life and AD&D Insurance * Discounts Along with many other employee benefits. At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: * E-verify Participation * Right to Work

Jericho Road Community Health Center is actively seeking a Front Office and Call Center Specialist . This position is a full-time, within the Front Office Department, working at site 1021 Broadway. Work with a Purpose Jericho Road Community Health Center offers the opportunity to be engaged in a movement far larger than any one individual. We believe that we can all be people of positive influence. We influence each other, our clients and patients, our families and communities. We are part of a global team that influences the health and wellbeing of communities internationally. Every day, Jericho Road's mission of caring for communities and advocating for systemic health equity guides us in our collective purpose. We are looking for individuals who share that goal and are committed to that service. As a federally qualified health center (FQHC), our organization's mission is deeply rooted in making fundamental change in the communities we serve, advocating for social justice and meeting people where they are. With global clinics across the world, the impact you make will transcend borders, with opportunities to engage in meaningful work at our Sierra Leone, Goma or Nepal global clinics. Why Jericho: Jericho Road offers competitive pay and benefits including medical (single-high coverage paid in full by employer), HSA, dental, vision, employer paid life insurance benefit, supplemental insurances, tuition discounts, generous paid time off, the opportunity for global travel to our three global health clinics, and loan forgiveness for applicable positions. Jericho Road values both work and life. The option for a flexible 40-hour workweek is possible within certain teams. Responsibilities: Greet and check-in patients professionally, ensuring all necessary documentation is obtained Verify and update patient insurance and demographic information Schedule, reschedule, and confirm patient appointments for all clinical locations Collect co-pays, deductibles, and outstanding balances while processing payments accurately Assist patients before and after their visits, ensuring a smooth workflow in the clinic Protect patient confidentiality by maintaining compliance with HIPAA regulations Handle a high volume of inbound and outbound calls daily (minimum 35 per day) Provide accurate information regarding clinic services, procedures, and scheduling Document all calls, messages, and patient interactions accurately in the EMR system Follow communication scripts to ensure consistent, high-quality service Route calls and inquiries to appropriate departments or personnel Make follow-up calls to both active and inactive patients as needed Actively participates as a team member in resolution of problems as they are identified. Analyzes current procedures, bringing suggestions for improvement to the attention of team members and supervisor for consideration. Communicate with our referring doctors and their practices as needed. Attend trainings and educational opportunities to remain current in best practices Maintain compliance with HIPAA (Health Insurance Portability and Accountability) guidelines Attend all team, staff and mandatory organizational training and meetings Qualifications: High School graduate or GED equivalent Electronic medical record knowledge needs preferred (Medent EMR) Fluency in both English and preferred language both verbal and written Previous experience in a call center or customer service role preferred Ability to meet daily quota of 70 calls per day Knowledge of computers, some medical terminology, procedures, and medications Proven ability to work and participate as a team player Hourly Rate: $16.50 an hour. Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other position related components. Job postings are not intended to be an exhaustive list of duties. You will be expected to perform different tasks as necessitated or required by your role within the organization and the overall missional objectives of the organization. Jericho Road is an Equal Opportunity Employer. We are an inclusive organization and actively promote equity of opportunity for all.

Come and work for Envoy Air, an American Airlines Group Company, at BUF and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service. We are hiring immediately, with no experience required! Pay rate: $16.01/ HR Responsibilities What's in it for you? Travel for free with your family and friends on flights across the American Airlines global network. Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy. Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment. In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level. Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever. Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert. What you will be doing! Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience. This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner. No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination. This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company! Qualifications Requirements: Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds. 18 years or older. High school diploma, GED, or international equivalent. Ability to pass a pre-employment drug screen and background check. Authorized to work in U.S. without sponsorship. Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.

Requirements Ability to Commute · Buffalo, NY office (Required) Shift · 8 hours Experience / Qualifications · Six-months previous call center experience or combination of relevant telephone experience and customer service. · Works under moderate supervision. · Gaining or has attained full proficiency in a specific area of the job responsibility. · Ability to use automated information systems to analyze patient accounts. · Ability to communicate and convey information effectively. · Effective listening skills that give full attention to what other people say, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times. · Basic math and proficient reading comprehension skills. · Ability to work in a team environment. · Ability to have a quiet workspace and flexibility to work in a home office, depending on company needs. · Organized, self-motivated, dependable, flexible and strong decision-making skills. · Strong desire to learn and succeed. Physical Requirements General office environment that will include frequent or continuous periods of talking, sitting, keyboard entry, repetitive motions of the hands/wrists, reaching, grasping and handling. This position also requires occasional bending, squatting, standing, and walking. Pushing, pulling lifting and carrying of up to 10 lbs. is required on an occasional basis. Good general vision and hearing are needed. Salary Description 19.00 - 20.00

Are you looking to join a team of passionate professionals who deliver high-quality service? Do you have a talent for building positive relationships with others? Can customers hear you smile through the phone? If you answered yes to any of these questions, we'd like to introduce you to an exciting new opportunity that could be the perfect opportunity for you! About The Opportunity Our client is seeking warm and welcoming individuals to help deliver high-quality customer service. Successful Call Center Agent candidates will help create an outstanding customer experience and will attend to a high volume of inbound calls. Candidates should have exceptional customer service and communication skills and should be able to independently troubleshoot and resolve customer concerns in a timely manner. Day-To-Day Responsibilities: Efficiently answer inbound customer calls and route to appropriate personnel as required. Employ exceptional customer service skills and phone etiquette to meet and exceed standards. Provide accurate service updates to clients and serve as a liaison between field personnel and customers. Employ effective communication and conflict resolution skills to address and resolve a variety of customer concerns, complaints, and inquiries via chat, telephone, and email. Utilize effective problem-solving skills to resolve concerns in a timely manner and conduct additional research as required. Accurately update account information to maintain accurate customer records. Provide support with dispatching as required and maintain a working knowledge of company products, services, and promotions at all times. Perform other duties as assigned. Desired Skills: Driven to meet and exceed productivity goals and objectives Proven ability to meet and exceed call center metrics and objectives Outstanding ability to build positive and trusting relationships with others Results-driven approach to success with a strong emphasis on efficiency Exceptional customer service skills with a robust knowledge of phone etiquette Strong verbal communication skills with the ability to courteously address concerns Benefits: Competitive pay structure with incentive opportunities Medical, dental, and vision insurance World-Class training and career development opportunities Requirements: High School Diploma or equivalent required Minimum of one (1) year of experience in a customer service environment Proficiency operating general computer applications and systems About Lehman Consulting and Recruiting Lehman Consulting and Recruiting has years of experience matching candidates with their perfect positions! At LCR, we understand just how competitive today's job market is and have a proven track record of helping candidates turn their passions into a reality. Let us help you find your perfect match today! LCR is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Circuit Clinical is on a mission to transform how people find, choose, and participate in clinical research. We are challenging the historical clinical trial methodologies through our work focused on improving access and inclusion in community-based healthcare and through our services that unburden the patients and principal investigators participating in research. We seek a Call Center Associate to join our Team! As an emerging startup in Buffalo, where New York state fosters rapid and robust growth within the startup community, Circuit Clinical was ranked 20th nationally for Best Workplaces for Innovators by Fast Company and was named an Inc. Magazine Best Workplaces 2021. Circuit's accolades continued beyond the early years as a research industry watchlist company, including winning SCOPE's Participant Engagement Award in 2022 while continuing to receive national recognition as Fast Company's World Changing Ideas™ Award 2022. Over the past year, Circuit has remained committed to breaking the norms that have challenged research participation and continues to extend reach within the research industry, having expanded client relationships with multiple pharmaceutical companies and contract research organizations. And we are not done yet. Our growth knows no bounds as we extended our community-based research into the Midwest during 2023 while growing our remote research capabilities across all 50 US states. Our award-winning culture is grounded in our values, the heart of the Circuit ethos. We focus on building an incredible, hard-charging Team and providing them the opportunity to do the best work of their careers. In short, we're motivated to take on the most challenging problems in developing new medicines - this is work that matters to us and those we serve, the patients. We must recruit the industry's most dynamic, mission-driven, empathetic, and passionate leaders to accomplish our mission. That's where you come in! What We Offer Suppose you've been looking for a chance to work with a unique, highly motivated Team and to have a direct impact in building a transformative clinical trials company every day. In that case, that is precisely what we're offering. We provide competitive benefits and an environment focused on helping you grow personally and professionally. What You Will Bring to Our Team As our Call Center Associate you will be responsible for assisting our DCT team by serving as the first point of contact for research participants. How Will You Do This As our Call Center Associate, you will conduct phone screenings, provide education on study opportunities, and schedule appointments. Specific responsibilities include: Serve as the contact for incoming and outgoing calls related to our open clinical trials Conduct scripted and unscripted pre-screening calls with potential study participants Accurately enter and update participant information in our CTMS Educate potential participants on the clinical trial process and participation requirements Follow established protocols for call handling, data entry, HIPAA compliance, and patient confidentiality Collaborate with study and patient enrollment teams as well as other necessary teams Scheduling and documentation using multiple systems, including our CTMS Additional duties as assigned Your qualifications include: High School degree or higher preferred 1 year of experience in a call center or medical office Excellent communication and interpersonal skills Strong computer proficiency including Microsoft Office Prior experience in clinical research or a healthcare setting preferred Bilingual (Spanish or other language) preferred Familiarity with HIPPA and Good Clinical Practice (GCP) guidelines Preference is given to candidates with evening and weekend availability. What Makes You a Good Candidate You are proactive. When problems arise, you think through them logically and with clarity, surface them rapidly and collaborate to resolve them swiftly. You are results oriented and see projects through to the finish line without losing momentum - you are comfortable connecting with others at all levels of the organization to help drive a culture of accountability and performance. You are an excellent communicator, both verbally and written. You will need to clearly articulate the business, vendor and customer needs and provide status updates to leadership. You like to ask questions. You understand the need to obtain drilled down details to have smooth operating success. You can live in those details without losing sight of the bigger picture and the result. You are collaborative and work well in a team environment. You practice accountability - taking ownership for your work and results. You are readily transparent and share pertinent information in a timely manner. Your organizational skills are top notch and have a good sense of project management and follow-through. You prioritize well but can continually shift priorities based on business needs. Who You Are We prize 4 traits above all others: Hungry: we like people who are ambitious for themselves AND for our Mission and for each other - will all win together and that takes real drive Happy: we seek pragmatic optimists - pessimism and ironic dispositions, especially in leadership can kill startups - we seek those who know the world can be improved by those who work hard and work smart to change it Humble: not the false “I'm not really anything” kind of modesty - we like swagger! But we prize people who are confident and know they are great, and so is everyone around them, and we act accordingly Smart: there are a LOT of smart people here, but smart is last for a reason. We want the kind of smart people who can collaborate and respect the intelligence of others. The Other Fine Print: Location: This is an on-site position. Travel: May require regular travel to other research site locations. Exemption status: Full time, Non-Exempt. Salary Description $20.00 per hour

TOMRA North America, is a top International Reverse Vending and Recycling Company. At Tomra transformation is at the heart of everything we do. We transform ideas & technology to create intelligent and pioneering tools to support a sustainable future. Job Description Bottle and Can Retrieval Centers is recruiting for a Full and Part Time Associate at our Depew, NY Location Full time $17/HR Part Time $16/HR 25 Hours per week Redemption Center Store Associates are responsible for assisting customers with their recyclable beverage containers. They will count the beverage containers manually or use technology to do this function. The customer service associate will also be responsible for using a cash register to complete customer transactions. Part Time Schedule: Monday 8:45AM - 5:15PM, Friday 11AM - 5PM, Saturday 9:00Am - 4:00 PM. Potential for more hours as business allows. ESSENTIAL DUTIES & RESPONSIBILITIES: Assist our customers with recycling of bottles, cans and plastic beverage containers. Process and store bottles and cans in an orderly fashion. Keep a clean and safe work environment around all work areas. QUALIFICATIONS: Ability to lift up to 25lbs Weekend Availability Basic math skills (addition, subtraction, multiplication) Experience in customer service field Excellent Customer Service skills Reliable transportation Become a part of the resource revolution! Pay: Starting at $17.00 per hour + generous CASH tips #indbuf Additional Information All your information will be kept confidential according to EEO guidelines.

Jericho Road Community Health Center is actively seeking a Call Center Specialist . This position is full-time, within the call center department, working at our Broadway location. Work with a Purpose Jericho Road Community Health Center offers the opportunity to be engaged in a movement far larger than any one individual. We believe that we can all be people of positive influence. We influence each other, our clients and patients, our families and communities. We are part of a global team that influences the health and wellbeing of communities internationally. Every day, Jericho Road's mission of caring for communities and advocating for systemic health equity guides us in our collective purpose. We are looking for individuals who share that goal and are committed to that service. As a federally qualified health center (FQHC), our organization's mission is deeply rooted in making fundamental change in the communities we serve, advocating for social justice and meeting people where they are. With global clinics across the world, the impact you make will transcend borders, with opportunities to engage in meaningful work at our Sierra Leone, Goma or Nepal global clinics. Why Jericho: Jericho Road values both work and life. The option for a flexible 40-hour workweek is possible. Jericho offers competitive pay and benefits including medical (single-high coverage paid in full by employer), HSA, dental, vision, employer paid life insurance benefit, supplemental insurances, tuition discounts, generous paid time off, the opportunity for global travel to our three global health clinics, and loan forgiveness for applicable positions. Responsibilities: Handle telephone calls regarding scheduling patients for appointments Manage high quantity of inbound calls in a timely manner Make outbound calls in response to triages or at request of provider or staff Schedule and confirm appointments with patients at all clinical locations Attend to patients needs with patience and exemplary listening skills Well versed in documenting properly and utilizing triage reason codes appropriately Follow communication “scripts” when handling different topics Must have the ability to multitask while dealing with patients in the office and on the phone Support the Front Desk Operations in our all-clinical locations with follow up calls to patients that are both active and inactive Answer multiple phone line systems to schedule new patients for all clinical locations Communicate with our referring doctors and their practices as needed. Qualifications: High School graduate or GED equivalent Electronic medical record knowledge needs preferred (Medent EMR) Fluency in both English and preferred language both verbal and written Previous experience in a call center or customer service role preferred Ability to meet daily quota of 70 calls per day Knowledge of computers, some medical terminology, procedures, and medications Rate: $16.00 per hour. Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other position related components. Job postings are not intended to be an exhaustive list of duties. You will be expected to perform different tasks as necessitated or required by your role within the organization and the overall missional objectives of the organization. Jericho Road is an Equal Opportunity Employer. We are an inclusive organization and actively promote equity of opportunity for all.