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  • Shop Concierge

    Engel & VÖLkers Richmond 4.4company rating

    Chief Concierge Job In Richmond, VA

    Engel & Völkers, a global real estate powerhouse, is seeking a dynamic and detail-oriented Shop Concierge to be the face of our Richmond shop. This role serves as the primary support for real estate advisors, assisting with brokerage tools such as Bright MLS, E&V World, Lofty CRM, Cloud CMA, Dotloop, and Canva. The Shop Concierge plays a key role in talent attraction, advisor onboarding, engagement, and event coordination. Responsibilities include managing conference room schedules, advisor meetings, and online training, as well as assisting with weekly meeting preparation, shop correspondence, and special events. Maintaining an organized and professional shop environment is essential, along with providing general reception, marketing, and transaction support. The ideal candidate is energetic, organized, and proactive-capable of juggling multiple projects in a fast-paced setting. Strong multitasking skills, a detail-oriented mindset, and the ability to work independently while meeting deadlines are essential. If you're looking for an exciting career with a premier real estate brokerage, we'd love to hear from you! Experience: 2+ years in customer service, real estate, or office reception Real estate license preferred Qualifications: Proficient in Google Suite Social media savvy (Instagram, Facebook, LinkedIn, YouTube, Google Business Profile) Strong attention to detail (a must!) Bright, positive personality that works well with advisors, staff, and vendors Fun, enthusiastic, and able to work both independently and in a team setting Excellent written and verbal communication skills Exceptional organization and multitasking abilities Tasks: Assist staff with advisor onboarding, recruiting, and engagement Assist advisors with real estate-oriented software (Bright MLS, CRMs, Zillow, Google Suite, etc.) Weekly reporting on community events and real estate education opportunities Assist advisors in the creation of listing marketing materials as needed Keep track of office inventory and supplies Organize client gifts Deposit checks and handle settlement documents Handle incoming phone calls, emails, and other communications from clients, agents, and vendors Greet clients, agents, and visitors with a warm, pleasant, and professional demeanor Organize and maintain shop common areas and equipment, including but not limited to supply orders, tidying up daily, and scheduling miscellaneous contractors as needed Assist with event planning for community and/or charity endeavors Complete miscellaneous tasks as needed related to reception, marketing, and real estate transactions Maintain a high level of professionalism in client interactions Handle incoming and outgoing mail, packages, and other correspondence Oversee the day-to-day operations of the office, ensuring that the environment is clean, organized, and welcoming Ensure the smooth operation of office technology, including phones, computers, and other devices Assist in maintaining the office's branding by ensuring that shop displays are up to date with current properties and company messaging
    $24k-27k yearly est. 5d ago
  • Concierge

    Bushburg

    Chief Concierge Job In Harrison, NY

    The ideal candidates for this role are friendly, approachable, and have excellent communication skills. You should be able to multitask and prioritize effectively in a fast-paced environment. Previous experience in customer service or a similar role is preferred. Bushburg Properties Inc offers a competitive salary and benefits package, as well as opportunities for growth and advancement within the company. If you are passionate about providing exceptional service and creating a welcoming environment, we would love to hear from you JOB DESCRIPTION Welcomes prospects and residents upon entry to the office or leasing area, ensuring a comfortable and professional environment for visitors waiting to meet with team members. Answers incoming phone calls, routes calls to the appropriate team members, and follows up on completed service requests as needed. Maintains the guest suite schedule, ensuring timely payments and cleanliness prior to guest arrival. Also coordinates the elevator and/or loading dock schedule for resident move-ins and move-outs. Ensures that clubhouse and shared amenity areas are presentable and ready for tours before office hours begin each day. Manages package deliveries by documenting all arrivals and notifying residents of deliveries within 24 hours. Maintains tracking logs for various services such as equipment rentals and dry cleaning. Assists in planning, scheduling, and organizing resident events and community programs. Provides information on local restaurants, shops, delivery services, and area attractions, while maintaining vendor relationships to enhance concierge offerings. COMPENSATION Hourly Wage: $24.46 BENEFITS 5 days of vacation leave 5 days of sick leave 5 days of paid time off (PTO)
    $24.5 hourly 15d ago
  • Concierge

    London Jewelers 3.5company rating

    Chief Concierge Job In Manhasset, NY

    London Jewelers is a premier jewelry business, family owned and operated for over 90 years. We continue to set the standard for quality and service in providing customers with the finest selection of diamonds, designer jewelry, fine timepieces and gifts, presented in a luxurious style and setting with superior customer service. We are seeking a Hostess for our luxury watch boutique in the Americana Manhasset. Responsibilities: The Client Experience Hostess ensures the delivery of a World Class Client Experience to all clients Operating in a professional manner and utilizing exceptional communication skills to engage the client, they will have excellent client facing and interpersonal skills Our Client Experience Hostess is responsible for facilitating unique and engaging client experiences using creative research and exceptional hospitality They will be well presented and have a positive 'can do' attitude that is infectious both to the client and colleagues alike The Client Experience Hostess will be a constant role model for the company culture, and ensure they become a way of working for the whole team giving every client (internal and external) a 'World Class Client Experience' Ensure clients are welcomed in a timely manner Use CRM to facilitate unique client experiences based on individual client interests Support in all aspects of the client experience and individual client journey and above all else keep clients needs first Qualifications/Experience: Exceptional communication and interpersonal skills Ability to build excellent working relationships with clients Understanding of World Class Customer Experience Basic selling skills techniques Experience of working within a high performing team IT literate Flexible/adaptable to change Confidentiality at the highest level A professional approach at all times Excellent organizational skills Able to multitask Preferred Qualifications: Experience as Client Hostess Job Type: Full-time Salary: $25.00 - $30.00 Benefits: 401(k) with employer matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Shift: Monday - Friday Weekends We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.
    $25-30 hourly 16d ago
  • Corporate Concierge

    Forrest Solutions 4.2company rating

    Chief Concierge Job In Miami, FL

    We are seeking a proactive, service oriented Corporate Concierge to join our team. This is a client-facing role focused on delivering an exceptional experience to employees, guests, and vendors within the office. The ideal candidate will have a strong hospitality mindset, excellent communication skills, and the ability to multitask in a dynamic, professional environment. The Community Ambassador will be responsible for front desk operations, conference and office services, kitchen restocking, vendor management, and supporting the overall client experience at the site. Key Responsibilities: Front Desk & Administrative Support Provide onsite coverage of the reception desk during business hours Greet all guests, clients, and employees with a professional and hospitable demeanor Answer, screen, and route incoming calls appropriately Maintain the front desk and visitor manuals Manage visitor access and coordinate with security (Kastle system) Maintain calendar of visitor offices/desks and conference room bookings Conference & Event Services Assist and prepare conference rooms for meetings and events Coordinate and support meeting catering and room setup Liaise with tech support teams to ensure visitor and meeting room readiness Assist in planning and executing office events and meetings Office & Facilities Operations Maintain the physical appearance of the office and ensure facilities are fully operational Act as the point of contact for facilities vendors and building management Track and manage vendor service levels, safety, compliance, and quality Support Environmental Health & Safety compliance on-site Qualifications: Strong interpersonal and written communication skills Comfortable writing and composing professional emails Previous experience in hospitality, facilities, or office coordination preferred Detail-oriented, proactive, and able to multitask effectively Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) Ability to diplomatically manage competing priorities and stakeholder needs HS Diploma is a MUST, a Bachelors our similar work experience is preferred All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $25k-34k yearly est. 20d ago
  • Patient Concierge Level 2

    Hawaii Family Dental Centers 4.6company rating

    Chief Concierge Job In Mililani Town, HI

    As a Patient Concierge, you are the friendly voice and face patients come to know and look forward to when it is time for their dental appointment. You help patients achieve and maintain happier and healthier smiles by reviewing their treatment plans and estimated copays and scheduling their next visit. Navigating insurances to provide accurate estimates is a vital part of the role you take pride in and are committed to continuously learning about it. Calling patients to remind them of their unscheduled treatment is your way of watching over them. *What You'll Bring* - 6-12 months of experience working in a dental office, presenting treatment plans and financial estimates; completing copay verifications; submitting and following up on pre-authorization; and offering and preparing payment plan arrangements (eg. Care Credit, Cherry). - A sparkling personality that thrives in a fast-paced environment - Eagerness to grow and help others grow, too - Desire to help patients live healthier lives - Excellent computer skills - Strong verbal communication skills *What You'll Love About Us* - Competitive Hourly Wages that grow WITH you - Medical, Drug, Vision + Dental - 401K with Employer Matching - Paid Time Off - Paid Holidays - Formal and On-the-job Training and Development - Opportunities for Advancement and Internal Transfers - Teamwork, camaraderie, and FUN! *Who We are* Hawaii Family Dental is a locally owned and operated multi-specialty dental practice. With 300 employees across 12 locations and 4 islands, we provide comprehensive care to patients, treating everyone one like family. Our mission is to improve and health and well-being of all people in Hawaii. We believe in building a happy, harmonious work environment where you love what you do-and our culture supports that. You'll have room for growth, the opportunity to advance in your career, and even the chance to explore new professional options throughout Hawaii. Job Type: Full-time Pay: From $17.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Health insurance * Life insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Day shift * Monday to Friday * No nights * Rotating weekends Work Location: In person
    $17 hourly 60d+ ago
  • Client Concierge

    Rodriguez Law Office PLLC

    Chief Concierge Job In Houston, TX

    We are not your typical small immigration law firm. Our entrepreneurial law firm is poised for aggressive growth, and we're looking for a Client Concierge who can hit the ground running to give callers and visitors an outstanding customer service experience. Our Client Concierge will build relationships with people who contact our firm looking for help with a legal or personal crisis. Our clients are in a place of vulnerability. Sometimes they're scared, sometimes they're angry and they're almost always stressed. Success in this position requires that you display a combination of being calm under pressure, empathy, respect, and maturity. You will play an integral role in creating memorable experiences for clients and everyone else who contacts our firm. Responsibilities Your basic responsibilities: Answer phones and welcome guests Schedule appointments and manage calendars Perform basic administrative tasks - draft documents, copy, scan, file Communicate with potential and existing clients in person, by phone and email Manage paper and electronic files Back up team members when they need a hand or a day off Maintain client confidentiality These items are non-negotiable: -You must be available to work and be in the office Monday - Friday at 8:30 am. -You must have strong administrative skills and be detail-oriented -You must be comfortable working with various computer programs, databases and systems -You must be reliable, trustworthy and able to maintain strict confidentiality -You don't think making coffee or getting our guests a beverage is beneath you -You must be a positive, high-energy team player who is results-oriented - No Drama! -You must care about something and have goals in life. -High-maintenance, humorless, self-entitled, or self-important individuals will not succeed in this position and need not apply. -Bilingual in English and Spanish is a must. Salary is commensurate with skill and experience and is negotiable. Qualifications Ideally, you will have experience as a Receptionist, Secretary or Legal Assistant in a law firm, but we are willing to train the right Administrative Assistant, Secretary or service-minded office professional. Your personality, character, intelligence, and integrity are also extremely important considerations. You must have positive energy, adaptable to change and not easily offended. We will teach you everything you need to know about working in an immigration law firm as long as you are dedicated to learning and following instructions. Oh, and we are growing, so you will be called upon to wear many hats. You need to be able to change gears quickly … with a smile. If the following describes you, then YOU may be the superstar we are looking for: You believe it's important to greet all potential and existing clients with a warm, friendly welcome You answer the phone with a smile You are skilled at communicating with people on the phone, in person and by email You are a relationship-builder who is comfortable interacting with different types of personalities and all levels of authority, even if they're not at their best You see an opportunity for organization where others see a mess You are eager to learn new tasks and computer systems You know your ABC's without singing (and know why that's important) You value doing it right the first time, so proofread your work and double-check details You know what happens in the office, stays in the office You genuinely care about clients and want to deliver an experience that turns them into raving fans.
    $27k-38k yearly est. 19d ago
  • Luxury Concierge

    Zadok Jewelers 3.8company rating

    Chief Concierge Job In Austin, TX

    The Luxury Concierge is a hospitality professional who warmly welcomes customers and supports the store team in delivering a superior, personalized shopping experience. This role is pivotal in creating memorable moments that inspire customer loyalty and elevate the brand's reputation. Founded on prestigious Post Oak Boulevard in 1976 by sixth generation jeweler, Dror Zadok, and his wife, Helene Zadok, Zadok Jewelers is Houston's premier watch, jewelry and diamond destination. The addition of their sons Jonathan, Segev and Gilad - all GIA certified gemologists - created the seventh generation of Zadoks with industry experience, bringing an unparalleled level of knowledge, service and passion to their trade. Zadok Jewelers is the exclusive retailer in Houston representing a number of watch and jewelry brands, in addition to being an authorized retailer for recognized industry leaders like Cartier, Pomellato, Mikimoto, Chopard and Bulgari. The extensive, curated selection of diamonds, designer and brand name fine jewelry, engagement and wedding rings, as well as over 25 internationally lauded timepiece brands, have earned it the reputation as Houston's most distinctive couture jewelry, watch and diamond destination. Zadok also specializes in custom jewelry design and repair, watch repair and appraisals. Zadok Jewelers will be opening their second location in Austin, Texas this Spring 2025. Responsibilities Greet customers with warmth and professionalism as they enter the store or approach the concierge desk. Provide exceptional customer service, including attention to detail such as offering refreshments and remembering customer preferences, including their designated sales associate. Monitor and manage the “Up System” to ensure fair distribution of customer opportunities among Sales Associates. Build and maintain positive relationships with customers and team members. Uphold high ethical standards and professionalism in all interactions. Efficiently multitask and prioritize responsibilities to meet customer needs in a fast-paced environment. Represent the company with integrity, enthusiasm, and dedication. Competencies Welcoming and professional demeanor, both in appearance and energy. Strong verbal communication skills to engage effectively with customers and colleagues. Ability to foster and maintain interpersonal relationships. Exceptional multitasking skills in a dynamic retail environment. Passion for luxury retail and the hospitality industry. Team-oriented mindset with the ability to collaborate effectively. Previous customer service experience in the hospitality or luxury retail sector is preferred. Technical Skills Proficiency in using computers and tablets, including Google Workspace and/or Microsoft Office Suite. Familiarity with project management platforms is a plus. Education High school diploma or equivalent Join Our Team If you're passionate about luxury retail, excel in delivering exceptional customer experiences, and thrive in a fast-paced environment. We invite you to be part of our prestigious team.
    $29k-39k yearly est. 3d ago
  • Sales Concierge

    Wyndham Destinations 4.4company rating

    Chief Concierge Job In Anaheim, CA

    We Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Job Summary In person marketing with prospective and/or current owners within our resorts. Schedules guests to meet with a representative for a presentation. Essential Job Responsibilities Serve as a positive and professional brand ambassador for Travel and Leisure. Partner with the resort staff to receive arrival sheets of guests checking in Greet, present, and incentivize prospective customers to attend a sales-preview tour Screen and qualify potential customers based on company guidelines Make sales-tour reservations and collect required deposits Responsibilities include, but are not limited to: Greet, present and incentivize prospective customers to attend a sales presentation in accordance with all company policies, compliance standards and regulatory requirements while maintaining minimum performance goals (80% time) Attend all scheduled training sessions, department meetings, keep current on marketing information and materials, keep current on industry trends, and set and review performance goals weekly, monthly and annually. (20%) Travel Requirements No travel required outside of the home site's area Minimum Requirements and Qualifications Sales and/or marketing experience is preferred, not required. Must maintain production standards. Education High School Diploma or equivalent is required. Training requirements None Knowledge and skills Clear and concise written and verbal communication skills. Ability to work in a team environment within a shared space. Technical Skills Proficient in MS Excel, MS Word, general computer skills and smart devices. Job experience 1 to 3 years of sales and/or marketing experience is preferred, not required. Experience equivalent to the education requirement may be accepted in lieu of the education requirement. During the initial training period, the hourly wage is $18.50 plus commissions. After the initial training period, the compensation is the state's minimum wage per hour plus commissions. The target annual compensation for this role is $75,000 comprised of hourly rate and commissions. Top performers may earn up to $118,000+ for exceeding minimum production requirements. The actual compensation of the candidate(s) selected for this role may be affected by a variety of factors, including but not limited to performance, experience, education, skills, prior training, and work location. How You'll Be Rewarded: We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off. • Medical • Dental • Vision • Flexible spending accounts • Life and accident coverage • Disability • Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information) • Wish day paid time to volunteer at an approved organization of your choice • 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information) • Legal and identity theft plan • Voluntary income protection benefits • Wellness program (subject to provider availability) • Employee Assistance Program Compensation The hourly rate for this role is $18.50. Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you. We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.
    $37k-50k yearly est. 2h ago
  • Chef Concierge

    Serenity Recruitment Group

    Chief Concierge Job In Miami, FL

    Compensation: Competitive base + bonus + premium benefits Type: Full-Time | Confidential Hire A distinguished real estate firm is quietly seeking a Director of Concierge to lead operations at a newly launched destination on Miami Beach. This is not a traditional concierge role. This is about setting the tone, defining the experience, and building a culture of service from the inside out-where luxury, precision, and human connection are at the core of everything. You will be the face and the force behind an environment that blends five-star hospitality with design-forward living. Every interaction, every detail, every activation, you own it. You elevate it. Key Responsibilities: Lead and mentor a concierge team to deliver seamless, five-star service Curate partnerships, perks, and programming that surprise and delight Act as the liaison between high-profile tenants and ownership Oversee amenity spaces and service delivery with hotel-level discipline Design experiences that build community and deepen loyalty Implement guest-tech and CRM tools to personalize service at scale Manage VIP requests, escalations, and daily operations with elegance and poise You Bring: 5+ years in luxury hospitality, lifestyle management, or premium concierge settings A presence-professional, gracious, composed under pressure The Golden Keys Experience leading service teams with high expectations and high reward Strong knowledge of local culture, service partners, and lifestyle experiences A natural ability to anticipate needs and exceed them Familiarity with service platforms and hospitality tech tools This is for the operator who wants more than a title-who wants impact, ownership, and to represent excellence at the highest level.
    $27k-40k yearly est. 2d ago
  • Office Concierge

    Keller Williams Capital Properties 4.2company rating

    Chief Concierge Job In Washington, DC

    The Real Estate Office Concierge must understand that to run effectively and efficiently, a Market Center must tend to its associates' needs in such a way that they (the associates) are receiving the expected level of service and remain satisfied with the level of service provided by the Market Center. This position will need to have a relationship-based attitude and be willing to always look for the solution! Our associates are our most valued customers and we are committed to their business success. This position will also be responsible for the appearance of the Market Center common areas. They will ensure the office is neat and prepared for business. The office concierge will assist in the management of the office by providing support to the rest of the leadership team. Answer phones and e-mails properly with warmth and friendliness Greet everyone with a smile-be positive and cheerful Provide administrative support to the leadership team Help to share Market Center value story Marketing and Communications Calendar management for the office Positive attitude Great verbal and communication skills Neat, clean, professional appearance High school graduate Phone skills and experience People skills and experience Computer skills
    $25k-28k yearly est. 60d+ ago
  • Part Time Concierge

    Chandler Place 4.4company rating

    Chief Concierge Job In Kendallville, IN

    About LakeHouse Senior Living: LakeHouse Senior Living, proudly part of the Discovery Senior Living family of operating companies, manages care- and lifestyle-focused senior living communities in Indiana, Illinois, Wisconsin, Pennsylvania, Ohio and Michigan. Our company, which was built on our “Pillars of Excellence,” employs thousands of vital Team Members and is committed to providing a positive work environment and culture that recognizes their value in providing excellent care for our residents. Responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages, and providing information of a general nature. Responsibilities: Carries out telephone answering and reception duties as required. Takes complete messages with pertinent information and communicates messages to the intended recipient. Greets residents and visitors. Answers inquiries and gives directions. Collates brochures for the marketing department. Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff. Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary. Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc. Maintains and keeps desk and entry area neat and organized. Organizes, distributes mail to residents, Executive Director and Department Coordinators. Maintains resident forms for miscellaneous credits. Maintains adherence to all company personnel policies and established operating policies and procedures. Other duties as assigned. Qualifications: High school diploma or general education degree (GED) preferred. One to three years customer service experience and/or training; or equivalent combination of education and experience. Benefits: In addition to a rewarding career and competitive salary, LakeHouse offers a comprehensive benefits package. Eligible team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies. Thank you for your interest in LakeHouse Senior Living careers. If you have any questions about the position you are applying for, please contact the community directly. EOE D/V JOB CODE: 1003612
    $24k-28k yearly est. 24d ago
  • Concierge, Lead

    Saks Fifth Avenue 4.1company rating

    Chief Concierge Job In Beverly Hills, CA

    is All About The Terrace Concierge Lead is responsible for maintaining an excellent service experience for clients in The Terrace, at Saks Fifth Avenue Beverly Hills. The ideal candidate has the ability to provide an elevated client experience in a restaurant setting. Additionally, the Concierge Lead has knowledge of the many services offered at Saks Fifth Avenue and uses this knowledge to provide clients with personalized assistance to enhance their shopping experience. The candidate will work in a cross-functional environment, connecting with selling associates and the Saks Fifth Avenue management team regularly to understand the store offerings and promote additional store services to clients on The Terrace. In this role, the candidate must be able to work in a team-oriented environment, have strong people skills and be comfortable with building client relationships. Who You Are: A skilled multi-tasker who can pivot to support team members where needed Deliver high service standards and expects the same from the team members Superior verbal communication and interpersonal skills Ability to effectively communicate with clients, co-workers, and management in a professional and courteous manner Have an understanding of and passion for client service Possess a positive, solution-oriented, and client-focused mindset Thrive in a fast-paced environment and have the flexibility to adapt to change Always portrays a professional and polished demeanor demonstrating confidence and a positive attitude You Also Have: Minimum of 1-2 years relevant experience working in hospitality, luxury retail and/or servicing client A passion for providing a seamless and elevated experience for clients Knowledge of hospitality and restaurant industry tools including, but not limited to, Toast and Resy Experienced with kitchen expectations and service levels Possess strong communication, server, multitasking, cleanliness, and organization skills Ability to quickly problem solve client concerns and determine solutions with limited supervision Available to work a flexible schedule that includes nights, weekends, and holidays Ability to interact professionally and respectfully As The Terrace Concierge Lead, You Will: Handle client inquiries in a prompt, professional and courteous manner while working to provide a resolution with every inquiry Follow food storage procedures according to the California Health Department standards Ensure safe working practices are in place, documenting accidents/incidents in a timely manner and be alert to potential safety issues Maintain an acceptable attendance and punctuality record including adherence to schedule Focus on achieving and exceeding an exceptional client experience by creating and developing excellent client relationships Ad hoc responsibilities as needed Your Life and Career at SFA: Be a part of a team focused on redefining the luxury experience Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate A culture that promotes a healthy, fulfilling work/life balance Benefits package for all eligible full-time Associates (including medical, vision and dental) An amazing Associate discount Thank you for your interest in Saks Fifth Avenue. We look forward to reviewing your application. SFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SFA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SFA welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used. Salary and Other Compensation: The starting hourly rate for this position is between [$23.58-$29.47per hour]. Factors which may affect starting pay within this range may include market, skills, experience and other qualifications of the successful candidate. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Thank you for your interest in SFA. We look forward to reviewing your application. SFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SFA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SFA welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.
    $23.6-29.5 hourly 14d ago
  • Spa Concierge- Hourly Plus Bonus and Insurance

    The Woodhouse Day Spa 3.7company rating

    Chief Concierge Job In Centennial, CO

    div class="job-description-container" div class="trix-content" div strong Want to work at America's BEST day spa?br//strongbr/ /divdiv strong Ready to do what you love?br//strongbr/ /divdiv strong Ready to make a difference and be an important part of our Team?br//strongbr/ /divdiv Come join The Woodhouse Day Spas, voted America's best day spa by American Spa Magazine!br/br/ /divdiv We are hiring for Full Time and Part Time Spa Concierge.br/br/ /divdiv At The Woodhouse, we value our team members and strive for excellence with every guest experience.br/br/ /divdiv Share with us your unique talents and professionalism and in return, we will train you in “The Woodhouse Way” providing you with the tools, knowledge, and intention that will help you deliver the best guest experience each and every time. We are a company that recognizes, rewards and celebrates with you along the way-as you excel and grow in your talents, opportunity will follow you.br/br/ /divdiv The Woodhouse Day Spa is the leader in affordable luxury. The willingness to serve and the ability to deliver are the core of our company's mantra. We are seeking passion filled, enthusiastic individuals driven by intention and guided by excellence to join our team today. Want to be more than just a number --then you should consider joining the Woodhouse Family today!br/br/ /divdiv Our spa concierge... Makes the magic happen by providing the ultimate guest experience and invoking guest delight! Happiness follows you wherever you go!br/br/ /divdiv strong More specifically, our fabulous Spa Concierge:br//strongbr/ /divul li Provides personal attention from the time the guest walks though the door/li li Educates the guest on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities, and helping them to have a seamless experience/li li Answers the phone with a smile each and every time/li li Is the brand ambassador, making sure the guest enters a clean, safe place with just the right lighting, music and scent to ensure that memorable experience/li li Remembers the small things that make The Woodhouse special--the guest's favorite drink, the warm inviting neck wrap, personal details such as birthdays and anniversaries/li li Serves as back up for the leadership team, when they are busy taking care the “big stuff”, you always make sure things are running smoothly/li /uldiv strong Woodhouse Perks include:br//strongbr/ /divul li Competitive Pay and Incentive programs/li li Health Insurance for full time employees/li li Generous discounts and opportunities to enjoy services and products/li li“The Woodhouse Way” paid training program/li li Working in a new state of the art facility/li /uldiv The Woodhouse Day Spa is an Equal Opportunity Employer and is a drug free and smoke free workplace./div /div div class="job-compensation" Compensation: $15.00 per hour /div br/br/br/ div class="account_description" h1Passion Meets Purpose at Woodhouse /h1divbr/At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us./divdiv /divdiv Are you a spa professional looking to make an impact in the wellness of others? Join us at Woodhouse where you'll share your craft in a luxury environment with ample opportunity for growth./divdiv /divdiv About Us: Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being. br/br//div /div br/ div class="disclaimer-v2" p style="font-size:8pt;"This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee./p /div /div
    $15 hourly 60d+ ago
  • Concierge

    Edison Electric Institute 4.2company rating

    Chief Concierge Job In Washington, DC

    WHO WE ARE The Edison Electric Institute (EEI) is the association that represents all U.S. investor-owned electric companies. Our members provide electricity for more than 220 million Americans and operate in all 50 states and the District of Columbia. As a whole, the electric power industry supports more than 7 million jobs in communities across the United States. In addition to our U.S. members, EEI has more than 65 international electric companies, with operations in more than 90 countries, as International Members, and hundreds of industry suppliers and related organizations as Associate Members. KEY RESPONSIBILITIES OF THE CONCIERGE EEI is looking to add a bright, resourceful, and organized Concierge to our Internal Services team. As the first point of contact for EEI staff, members, visitors, and guests, the Concierge plays a pivotal role at EEI. This position is designed to enhance the overall experience for guests and visitors, leaving a lasting positive impression of the Institute. An exemplary concierge serves as a role model for service excellence, entrusted with significant accountability for daily, person-to-person interactions. They provide outstanding customer service, possess comprehensive knowledge of EEI s procedures, and perform essential functions related to maintenance and accessibility. Other important responsibilities of the Concierge include: Greet guests / visitors Escort guests / visitors to appropriate meeting room or office as necessary. Answer phones and transfer to correct staff member. Ensure front desk is neat, presentable, and equipped with all necessary supplies, including refreshments. Maintain security of EEI s office Assist visitors, members, and vendors with checking in and out procedures (using virtual reception software) including guests badges and temporary Kastle security cards. Notify building security for expected guests and visitors. Call emergency personnel such as fire or police, when necessary, as well as help in evacuation of building during an emergency. Assist with building service requests Enter service requests in the property management s system and contact engineers and cleaners when repairs are required. Monitor EV Charging stations. Assist visitors Provide guests with Wi-Fi credentials, printing materials, and meeting spaces for phone calls and privacy. Answer inquiries from guests on area restaurants, shopping, hotels, entertainment, and directions. Arrange special services as needed. REQUIRED QUALIFICATIONS Candidates should have a High School diploma and one to two years of experience in hotel, hospitality, or service industries preferred. The candidate should be friendly, possess a good sense of humor, and have excellent communication skills. Must maintain a professional and positive attitude. Proficient in navigating the internet and using Microsoft Office, including Word, Excel, and Outlook. Familiar with the functionality of laptops, mobile devices, and tablets. HOW TO APPLY Interested applicants should apply online through EEI s career site. EEI uses Clear Company as our applicant tracking system. An application is considered when all required fields are completed. COMPENSATION The salary range for this role is $48,000-$60,000 Starting annual salary will be determined on individual qualifications. EEI also offers an annual performance incentive which is prorated for mid-year start dates. This incentive is typically up to 10% of the base salary. We offer a competitive benefits package that includes medical, dental, vision, 401k, paid time off, tuition assistance, wellness incentives and programs, transportation subsidy, and professional development opportunities. PHYSICAL AND SENSORY DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EEI is committed to providing a productive and safe environment. To achieve that goal, we conduct background and reference check investigations for all final applicants being considered for employment. Equal Opportunity Employment M/D/F/V.
    $48k-60k yearly 47d ago
  • Concierge

    Cherry Creek Retirement Village 4.1company rating

    Chief Concierge Job In Aurora, CO

    Join our team as a concierge! If you love working with seniors and have a passion for customer service, we want you. Be the first point of contact for our residents and create a welcoming environment. Apply now and make a difference in the lives of our seniors. Hiring for Tuesday through Saturday, night shift 11p-7a. The Concierge provides customer service and reception to residents and families, primarily focused in front lobby area, in accordance with all laws, regulations and Century Park standard. Reports to the Business Office Manager. Qualifications Must have high school diploma or equivalent Must be proficient with Microsoft Office (Word and Excel) Must demonstrate proficiency with office machines (i.e., fax, copier/scanner) Primary Job Responsibilities Greeter Duties Demonstrates excellent customer service , including telephone etiquette skills Serves as community's first greeter to all guests, visitors, residents and families entering front lobby Creates and maintains a positive atmosphere of warmth and hospitality Interacts with all individuals professionally and courteously Directs concerns from individuals to appropriate manager Screens visitors entering the community Assists with keeping front lobby and workrooms neat, clean and presentable Closely observes lobby activity and reports unauthorized visitors or concerns Keeps front lobby entrance flowing and welcoming Keeps bell cart clean and polishes weekly Administrative Duties Provides accurate, reliable clerical support (i.e., typing, filing, photocopies, fax, data entry, etc.) Receives, sorts and distributes mail Delivers packages to appropriate person/department following community policy Makes accurate, timely entries into Events Log Maintains lists (i.e., resident directory, door check sheets, associate phone list, call in sheets) Enters resident maintenance requests in TELs system Maintains guest room reservations, charges and payments accurately while keeping Housekeeping informed Oversees resident check in system (i.e., educates new residents, invites participation, maintains weekly list for security) Sales / Marketing Support Regularly utilizes Front Desk Inquiry Connection Sheets for incoming inquiry calls for prospective residents Communicates with sales team and back up sales team so inquiry calls are handled timely Assists with Electronic Heath Record (EHR) system as requested Additional Requirements Must enjoy serving seniors Must demonstrate excellent customer service and hospitality Must have good telephone etiquette Must demonstrate trustworthiness and dependability Must work efficiently and effectively with little to no supervision Must demonstrate effective communication skills Must work efficiently with frequent interruptions Must be able to multi task Must be able to meet deadlines Must be cheerful and positive Must be responsive to resident requests Displays integrity and professionalism by adhering to Century Park's Code of Ethics and completes all required compliance training Who We Are At Century Park Associates, we are dedicated to creating an enriching lifestyle for our residents and a rewarding work environment for our valued associates. We take pride in providing an atmosphere where relationships of trust, leadership and personal ethics are not only valued, but expected of all our associates. Our “people come first” approach ensures that excellence, respect and outstanding service are apparent in all we do as an organization. We believe in caring for and loving our residents and strongly support their ability to continue growing, learning and contributing. Every day, team members at Century Park Associates choose to go beyond their job descriptions, exceeding expectations, on behalf of their residents. They have learned that those who go the extra mile receive rewards happiness of heart and peace of mind.
    $28k-36k yearly est. 7d ago
  • Concierge (Part-Time)

    ESL Careers 4.5company rating

    Chief Concierge Job In Port Orange, FL

    The Experience Senior Living Team is comprised of dynamic professionals that are fueled by their passion to empower people as they grow older to live life to the fullest. They are creators, architects, nurses, researchers, programmers, marketers, facilitators, developers, investors, and caregivers, all focused on making a positive impact on the lives of residents, their families and team members. We are looking for a Concierge to join our amazing team! Benefits: We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years. Schedule: Part Time | Weekends (Saturday & Sunday) | 7a - 7p Responsibilities: Serves as a point of contact for needs, requests, and complaints for all residents, families, guests, vendors, and staff. Has a solid understanding of ‘who' the customer is and provides a level of service that is positive and rememberable. Understands the customer's needs, requests and / or concerns and assists in providing them with personalized solutions. Answers the phone within 3 rings; determine the nature of the call to either relay information or route the call as appropriate. Takes detailed messages with name, date, time, return phone number and any additional information that is pertinent at the time of the call. Ensures the message is received by the intended person in a timely manner. Coordinates services for residents and their families (especially out of town guests), this would include but not be limited to the following: dry cleaning, grocery and drug store delivery, dinner reservations, beauty parlor services, theater, and movie tickets, as well as transportation to and from events, appointments and errand running. The Concierge will follow up after services were rendered to confirm that all was satisfactory Connects with all new residents and families within the first week of arrival to introduce oneself, welcome them to the community, provide information on the concierge services for the community. Answers questions and directs appropriately to nearby community resources. Coordinates the community's transportation schedule. This would mean to monitor the sign-up sheet for all requests, ensuring there are no conflicts for the chauffer. Provide written confirmation to all parties to ensure a smooth and pleasant experience. Serves as a liaison between the culinary department and guest meal reservations. Provide written confirmation on the reservation to all parties to ensure a smooth and pleasant experience. Make reminder calls to residents who are not in the dining room, maintaining RSVP lists for community events, family events and special meals that are held throughout the year. Maintains security of the community by following procedures, monitoring logbooks to include resident and guest sign-in and sign-out logs. Maintains a safe, clean, and organized reception, lobby, and welcome area by complying with procedures, rules, and regulations. Receive and sort incoming mail. Deliver mail as appropriate. Receive and log all packages that arrive at the community. May perform other duties as assigned. Requirements: Experience as a Concierge, or experience in a customer service role is preferred. One (1) to two (2) years of working with seniors preferred. Demonstrates an ability to use independent judgement and discretion to make decisions on what is in the best interest of the customer who you are currently serving. Ability to communicate verbally, in writing, and through pictures when necessary. Able to exude confidence and patience with all interactions. Ability to manage time efficiently. Able to operate standard office equipment. Ability to utilize technology effectively and efficiently, including use of computers, iPad/tablet, Word programming, internet access, and email. The position may require driving responsibilities; must possess a valid driver's license with an acceptable driving record per company's Motor Vehicle Policy. Able to think creatively and independently to meet worthwhile objectives. Able to be innovative to create and generate solutions. Able to act in solving problems, while exhibiting judgment and a realistic understanding of the issues. Able to use reason, even when dealing with emotional topics. Identifies, obtains, and effectively allocates the resources required to achieve applicable goals. Able to relate to routine operations in a manner that is consistent with existing solutions to problems. Able to work with people in such a manner to support the company's culture, work in a team setting to accomplish goals and get results. Expected to be punctual, neat, clean, and professional in appearance. Ability to work varied schedules to include weekends, evenings, and holidays.
    $35k-42k yearly est. 60d ago
  • Spa Concierge

    Garden of The Gods Club 4.0company rating

    Chief Concierge Job In Colorado Springs, CO

    & Summary As the "face" of Strata Spa and Salon, the concierge staff is critical to ensuring that each guest has a positive and memorable experience. The concierge is responsible for the reception area in the Spa and Salon. This includes warmly greeting all guests, answering telephones, assisting guests with any questions regarding services and products, booking all appointments, checking guests into our computer system, and checking guests out which includes charging guests correctly. Maintaining the tidiness and organization of our locker rooms and relaxation areas are included in these responsibilities as well as maintaining the general cleanliness and organization of the reception area. Essential Functions: * Be on time for shift and maintain consistent, regular attendance record. * Properly open and/or close spa each day according to Standard Operating Procedures. * Accurately book, change and cancel spa appointments. * Acknowledge and greet everyone who enters and leaves spa facilities. * Ensure that locker room and relaxation area are clean and stocked for flow of in-coming and out-going guests. * Ensure that the check-in and payment processes are handled in accordance with company policy by processing cash, credit card and member transactions accurately protecting the company's assets. * Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation. * Utilize spa computers with skill and proficiency; document guest information in electronic record as directed. * Answer the phone promptly and use the guest's name throughout the phone conversation; operate phone system accurately and efficiently. * Balance the challenge of a face present guest vs. telephone calls. * Actively promote the spa and salon, treatments, services, and retail, as well as programs, promotions and/or discounts available. * Maintain eye contact when addressing guests; develop professional and personalized relationship with regular guests. * Handle guests' questions and concerns promptly, professionally and courteously. Handle complaints with understanding and a calm manner directed toward resolution. * Maintain complete confidentiality in all guest matters in accordance with company policy. * Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction. * Maintain a clean, safe, fully stocked and well-organized work area. * Ensure adequate stock of supplies; inform management when stock is low. * Develop the ability to work without constant direct supervision and remain at assigned post for extended periods of time. * Maintain a positive attitude and contribute toward a quality work environment. * Regularly attend, participate in and support training and staff meetings for the spa. * Ability to perform the duties of the Retail Consultant as needed. * Assist in all areas of spa operation as requested by management. * Communicate with management all occurrences involving staff or guests in the spa that require attention. * Deliver "I Am Proud" service standards and department-specific signature touch points. * Establish cross-departmental channels of communication among teammates that are consistent and complete. Additional Duties and Responsibilities: * Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction. * Provide extraordinary service that is "Enriching by Nature." * Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments. * Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values. * Be empowered to make things go right if they go wrong. * Give the guest/member a fond farewell. * Address feedback by utilizing the LEARN Model. * Demonstrate a professional appearance and be attentive to what matters most. * Comply with company policies and procedures. * Observe and adhere to safety guidelines. Marginal Functions: * Perform other duties as assigned. * Interface positively with other departments, offering assistance when needed. * Displays care in use of equipment and maintains an organized and professional work environment. Position Requirements: * Minimum Knowledge & Skills: * Must be detail-oriented and have ability to multi-task. * Ability to be efficient and productive in a fast-paced environment. * Must have enthusiasm and possess excellent customer service skills. * Must possess basic math and money handling skills. * Enjoy working with people and possess a friendly and outgoing personality. * Excellent communication, listening and computer skills. * Must be a team player. * Must be available to work nights and weekends. * Open availability is preferred. * Excellent command of the English language in communicating both verbally and non-verbally. * Ability to effectively present information and respond to questions from managers, employees, members and the general public. * Formal Education and Job-Related Experience: High School graduate; 1 years' experience in resort, club, or day spa experience * License, Registration, and/or Certification Required: N/A External and Internal Personal Contact: * Communications: * Daily - Communicate with Spa Concierge and Spa Management daily * Weekly - Spa Management * Occasionally - Participate in one-on-one coaching sessions. * Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication. Additional Licenses and/or Certifications Required: YES NO Valid Driver's License X CPR Certification X Food Protection Manager Certification X Food Handler Certification X Alcohol Server/Seller Certification X Position Analysis/Specifications: N/A (Not Applicable) OCCASIONAL FREQUENTLY Sitting X Standing X Walking X Bending Over X Crawling X Reaching X Crouching X Kneeling X Balancing X Pushing / Pulling X Lifting / Carrying: 10 lbs. or less X 11 to 25 lbs. X 26 to 50 lbs. X 51 to 70 lbs. X Manual Dexterity X Fine Motor Skills X Gross Motor Skills X Eye / Hand Coordination X Near Vision X Far Vision X Color Recognition X Hearing X Environmental Factors: Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather. YES NO Working Outside X Working Inside X Working Alone X Working Closely with Others X Excessive Cold / Heat X Excessive Humidity / Dampness X Noise / Vibrations X Working Above Ground X Working Below Ground X Working with Chemicals / Detergents / Cleaners X Working Around Fumes / Smoke / Gas X Walking on Uneven Surfaces X Operating Motorized Equipment or Vehicles X Working Around/Near Machinery/Motorized Equipment X Climbing on Scaffolds or Ladders X Continuous use with a Computer and Keyboard X
    $33k-40k yearly est. 9d ago
  • Concierge

    Oaks Senior Living 3.6company rating

    Chief Concierge Job In Savannah, GA

    p style="text-align:justify;"We are currently seeking a Concierge to join our team./p pRESPONSIBILITIES:/p div ul li Represents the facility in the most professional manner at all times. Must greet all visitors as instructed by Community Relations Director, refers visitors appropriately./li /ul ul li Maintains reception area, workroom, and lobby/living room area in good order./li /ul ul li Assures that all visitors, residents, and professionals sign in and out properly./li /ul ul li Answers telephones promptly and properly, assuring each caller is treated courteously and is referred appropriately. Takes accurate messages and assures that staff receive messages promptly./li /ul ul li Remains at receptionist desk or nearby while on duty. Notifies the designated relief person to cover area during breaks./li /ul ul li Assists the Community Relations Director by assembling brochures and mailing marketing materials./li /ul ul li Remains observant regarding residents leaving the facility to assure best effort is made to safeguard residents./li /ul ul li Assures confidentiality of residents and staff by following procedures regarding release of information./li /ul ul li Is observant and aware of any situation or occurrence in the facility that may pose a safety hazard to residents or staff. Reports such observations immediately to supervisor./li /ul ul li Performs job duties in accordance with safety rules./li /ul ul li Attends all meetings and in services as requested by Executive Director./li /ul ul li Performs other duties as may from time to time be requested by RSC or Executive Director./li /ul ul li Is available to work at times, days, or positions other than those scheduled as requested by Executive Director./li /ul /div br/ div pQUALIFICATIONS:/p pA candidate for Concierge shall possess exemplary work ethics and excellent verbal and written communication skills. Must be experienced in a position requiring heavy public contact. Must be able to assist and interact with seniors in a caring, kind, and respectful manner and must present a professional image at all times. Must be able to lift, carry, push and pull a minimum of 40 pounds. Must be able to move quickly about the facility and physically assist residents and/or staff in event of an emergency./p /div
    $21k-27k yearly est. 60d+ ago
  • Concierge

    ISS Global 4.3company rating

    Chief Concierge Job In Atlanta, GA

    xxx ISS, a leading workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable - delivered to high standards by people who care. ISS believes that people make places and places make people. From strategy through to operations, ISS partners with over 60,000 customers in 30+ countries to deliver places that work, think and give and is served by 471,056 employees who connect people and places every single day. In 2019, ISS earned DKK 78 billion in revenue. It is headquartered in Copenhagen, Denmark.
    $23k-30k yearly est. 60d+ ago
  • Events Concierge

    City of Fort Collins, Co 4.3company rating

    Chief Concierge Job In Fort Collins, CO

    Events Concierge (Hourly) DEPARTMENT: Cultural Services BENEFIT CATEGORY: Variable Hourly View Classifications & Benefits EMPLOYMENT TYPE: Part-Time Hourly HOURLY RATE: $16.75 per hour SELECTION PROCESS: Application deadline is 3:00 p.m. MT on 5/31/2025. The City of Fort Collins is a bias-conscious employer. We ask that you please avoid the use of photos when submitting a resume and/or an application for employment. You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews. Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile. Post-offer background check required . Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. The City may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role. To learn more about The City of Fort Collins and Our Community, please read Our Community and Our Organization Brochure Administrative Support Summary: The Events Concierge ensures the highest standards of customer service and patron experience for The Lincoln Center and Community Center for Creativity ("LC" and "CC" respectively) - City of Fort Collins. This position acts as front-line staff for all building activities and building security, reporting to the Conference Services Coordinator (LC) & Facility & Events Coordinator (CC). Essential Duties and Responsibilities: * The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive: * Demonstrate overall professionalism in completed work, demeanor, and behavior while effectively displaying strong communication skills (oral & written). * Staff the Concierge Desk anytime the public is in the building, providing customer service, tending to "Day of Event" needs, and ensuring general security of the facility and grounds. * Act as the primary point of contact in emergency situations; coordinating with first responders and other venue staff. * During events, record detailed information for billing purposes and update event checklists. * Prepare, set up, and monitor in-house hospitality service for events, which may include coffee, hot tea, and ice water. * Uphold general building readiness and appearance by ensuring proper equipment counts and maintaining appropriate equipment/furniture placement throughout the venue in accordance with fire/safety codes and event layouts. Remedies or reports deficiencies to supervisor. * Complete projects assigned by Conference Services Coordinator (LC), Events Coordinator (LC), Facility Services Coordinator (LC), Scheduling Coordinator (LC), Facility & Events Coordinator (CC), and/or the Associate Director (CC/LC). * Working collectively with your fellow Event Concierge, perform general clerical duties for the Lincoln Center & Center for Creativity Administration Offices including answer/route phone calls, distribute mail, field customer inquiries, and receive incoming packages. * Must have the ability to work a variety of shifts, including weekends, evenings, and holidays. * Demonstrate a strong capability to relate to a diverse set of team members and clients while providing consistent world-class customer service. * As needed, assist the Facility Attendants with the set/strike of rooms according to event reports and maps (tables, chairs, staging, presentation equipment, dance floor, linens, etc.). * Correctly set, test, and troubleshoot audio/visual equipment, ensuring full functionality and readiness for events. * At the conclusion of an event, strike audio/visual equipment, hospitality, and linens; ensure floors are free of large spills or trash and as appropriate, strike all lobby spaces. * Perform work without direct supervision in a fast paced, everchanging environment to identify & prioritize daily duties and unexpected challenges. * Anticipate the client's needs, respond promptly, and acknowledge all guests' requests, and triage issues, however busy. Supervisory Responsibilities: This position is not responsible for the supervision of employees. City Competencies * Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds. * Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends. * A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations. * A desire and ability to utilize digital tools for organizational information, individual, and teamwork. Qualifications: The requirements listed below are representative of the knowledge, skills and abilities required to perform the necessary functions of this position. Knowledge, Skills, and Abilities: * Possess an inherent passion for customer service, events, and hospitality. * Demonstrate strong organizational, prioritization, stress management and time management skills. * Ability to handle sensitive or stressful situations with composure, good judgement, and diplomacy. * Ability to take initiative, complete assigned tasks, work through conflict and arrive at a resolution, and problem solve under time constraints. * Establish and maintain effective working relationships with coworkers, participants, patrons, clients/users, and public. * Communicate effectively in both oral and written form with external and internal customers. Is pro-active and persistent in pursuing and completing tasks by striving to exceed expectations and goals. * Demonstrate a talent for efficient completion of assigned tasks with intimate attention to detail. Education and Experience: * High school diploma or general education degree (GED) required. * Current CMP certification and/or degree in hospitality management preferred, two to four years of increasingly responsible event management or customer service experience or an equivalent combination of education and experience. Preferred advanced technical knowledge of audio/visual/multimedia presentation equipment. * Multilingual applicants are encouraged to apply. Certification and Licenses: * Preferred CPR/First Aid/AED Certification * Preferred Food Safety & Handling Certification Physical Demands: While performing the duties of this job, the employee is regularly required to traverse distances; work in a stationary position while sitting or standing; and using hands to reach or grasp. The employee is occasionally required to stand, ascend/descend, or balance at a height up to 20ft.; and stoop, kneel, crouch, or crawl, which may require work on the floor or in tight spaces. The employee must be able to lift 50lbs. and push/pull up to 150lbs. as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, which may include: * Traversing long distances, on a multi-level building using stairs, corridors, or elevators. * Physical/Labor intensive work for up to 8 hours at a time. * Manual dexterity enough to operate equipment and tools including ability to continually traverse distances and frequently, bend, twist, kneel, stoop, reach, pull and push. * Strength and stamina enough to operate equipment, move objects up to 50 pounds and bend, twist, stoop and reach above head in the performance of duties. Push wheeled items up to 150 lbs. * Vision enough to operate equipment and distinguish between items on written & electronic means of communication. * Make continuous or repetitive arm-hand movements including tasks requiring a full range of motion to reach up and out. * Communication skills enough to interpret work schedules, job duties and convey information to the public and supervisor. Working Environment: Work is performed in a multi-use performing arts and conference facility that has a dynamic and changing event and activity schedule. The employee will be asked to work variable hours including early morning, afternoon, evening, and late-night shifts during the week, weekends, and some holidays. Employees will be asked to work alone or as an unsupervised team. The noise level in the work environment is usually moderate. The City of Fort Collins will make reasonable accommodations for access to City services, programs and activities and will make special communication arrangements for persons with disabilities. Please call ************** for assistance. Notice Regarding Medical and/or Recreational Marijuana Use: Because the possession and use of marijuana, whether for medical use or otherwise, constitutes a federal offense and because the City is a drug free workplace, the City will not accommodate the medical use of marijuana and enforces written policy prohibiting working for the City while marijuana is in the body. The fact that state law recognizes medical marijuana as a prescribed, or otherwise permitted, medication does not alter or otherwise change this policy. The City of Fort Collins is an Equal Opportunity Employer. Applicants are considered for positions for which they have applied without regard to race, color, religion, creed, national origin or ancestry, sex, sexual orientation (including perceived sexual orientation), gender identity and expression, disability, age 40 years or older, pregnancy or related condition, genetic information, and, in certain specific circumstances, marriage to a coworker or any other status protected under federal, state, or local law. POST OFFER BACKGROUND CHECK REQUIRED. Note: Some information in your application may be public information under the Colorado Open Records Act.
    $16.8 hourly 22d ago

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