How to hire a Club Concierge

How to hire a club concierge, step by step

Here's a step-by-step club concierge hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a club concierge job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new club concierge
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you start hiring a club concierge, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine Employee vs Contractor Status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect club concierge also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   The following list breaks down different types of club concierges and their corresponding salaries.

   Type Of Club Concierge	Description	Hourly Rate
   Club Concierge		$12-24
   Concierge/Receptionist	A concierge/receptionist serves as the guests' primary point of contact in establishments such as hotels, resorts, hospitals, and even malls. Although the extent of their responsibilities differs on their company or industry of employment, it often includes greeting clients, handling calls and correspondence, filing reservations and bookings, coordinating plans and services, maintaining records, and assisting clients by answering inquiries and processing requests... Show More	$11-17
   Concierge	Specializing in customer service, a concierge is responsible for assisting clients at establishments in the hospitality industry. Most of the tasks revolve around greeting clients and responding to inquiries, arranging appointments and making reservations, answering calls, and coordinating with the necessary personnel in the joint effort to secure customer satisfaction... Show More	$12-20

2. Create an ideal candidate profile

   Common Skills:

   • Cleanliness
   • Reservations
   • Guest Service
   • Front Desk
   • Wine
   • Phone Calls
   • Exceptional Guest
   • VIP
   • Local Attractions
   • Customer Service
   • Hotel Services
   • Professional Language
   • Booking
   • Hotel Guests

   Check All Skills

   Responsibilities:

   • Greet and guide new patients through the initial registration process and logistics, eliminating first appointment frustrations and managing patient expectations.
   • Provide high quality customer service for VIP guests and their families to ensure a positive resort experience.
   • Assist guests in scheduling high-end restaurant reservations and scheduling limousine services.
   • Assist guest with booking activities and generating an itinerary for their stay.
   • Review previous program objectives and processes to begin revitalization and reorganization of the VIP program.
   • Inspect and maintain overall cleanliness of the lounge area, including temperature, lighting, and music.

3. Make a budget

   Including a salary range in your club concierge job description is a great way to entice the best and brightest candidates. A club concierge salary can vary based on several factors:

   • Location. For example, club concierges' average salary in alaska is 44% less than in california.
   • Seniority. Entry-level club concierges earn 46% less than senior-level club concierges.
   • Certifications. A club concierge with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a club concierge's salary.

   Average club concierge salary

   $37,494yearly

   $18.03 hourly rate

   ---

   Entry-level club concierge salary

   $27,000 yearly salary

   Updated May 16, 2025

4. Writing a Club Concierge Job Description

   A good club concierge job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a club concierge job description:

   Club Concierge job description example

   Imagine a position with a premium wine company where you can use your sales skills to make a real impact in an exciting and continuously evolving industry. Do you love wine and want to talk about it? If you have superior customer service skills, are skilled in hospitality and want to work with an amazingly dynamic team, join our tasting room team at Chateau Ste Michelle! We are currently looking for Wine Club Concierge to work with our team in Woodinville.
   What we offer:
   
   * Competitive base pay (DOE), tip sharing, club referral bonus, monthly bonus incentives for site performance
   * Outstanding discounts for wine, merchandise and more
   * Growth opportunities
   * Commitment to providing a safe and healthy environment, ensuring all safety protocols are rigorously adhered to
   
   What you will do:
   
   * Provide front line customer service to wine club members and other direct sales customers for a broad portfolio of wineries
   * Respond to in-bound phone calls and e-mails and make out-bound phone calls related to general customer inquiries, event reservations, club membership questions and direct shipment orders
   * Variety of data entry responsibilities to support the wine clubs and E-commerce function (i.e. new member sign up, member data updates, etc.)
   * Researching and resolving routine customer service inquiries or problems
   * Processing daily orders for eCommerce and club
   * Logging consumer complaints and escalate to the appropriate personnel
   * Club order phone calls
   * Club problem order resolution
   * Other duties as assigned
   
   What you will bring:
   
   * Outstanding customer service skills and a minimum of 2+ years in a customer service position
   * Strong written and verbal communication skills
   * Strong problem solving skills
   * Ability to lift up to 40 pounds on occasion
   * Proficiency with computer skills (intermediate level or above skills with MS Office)
   * Basic knowledge of wine industry preferred
   * Strong attention to detail
   * High school diploma or equivalent required
   * Some college preferred
   * History of responsible use of alcohol and other appropriate conduct, as well as fitness to be licensed, permitted, and/or certified by state and/or local regulatory bodies.
   
   Ste. Michelle Wine Estates is a premium wine company that is proud to call the greater Seattle area our home. We are a collection of distinctive wine estates and maker of some of the finest wines in the world. As a result, our wines are a force for gatherings and conversations to serve the well-being of our consumers, our communities and our land. This approach has resulted in our ability to offer our consumers outstanding and distinctive wines from some of the best regions in the world.
   
   EOE
   
   We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

   Copy This Example

   

5. Post your job

   There are various strategies that you can use to find the right club concierge for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your club concierge job on Zippia to find and recruit club concierge candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit club concierges, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new club concierge

   Once you've found the club concierge candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   After that, you can create an onboarding schedule for a new club concierge. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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