Customer Care Representative Jobs in Hampton, VA

HG USA is hiring for a CSA(Civil, Structural, Architectural) Engineer in Chesapeake, VA. The CSA Engineer will be responsible for executing civil, structural, and architectural aspects of the construction phase, ensuring compliance with the project schedule, Construction Methodology, and quality requirements. The role involves working closely with multiple stakeholders, including Authority, supervision consultants, contractors, and the client, to ensure the seamless execution of project deliverables in accordance with design documents and the Project Implementation Plan (PIP). SCOPE OF MANAGEMENT Support and contribute to CSA engineering tasks in collaboration with the CM Project Control Team, Supervision Team, and Contractors. Assist in managing Civil, Structural, and Architectural Works (including Outfitting Work, Facade, etc.) with the Supervision Consultant, Designers, and Contractors. Help manage CSA Work Schedule and Progress, including partial hand-over schedules for Client-Procured Construction/Equipment. Assist in overseeing CSA Design Changes throughout the construction phase, collaborating with CM Technical Support, Designers, AOR, Supervision Consultant, and Contractors. Contribute to addressing technical, quality, and safety issues related to CSA Works. Assist in preparing periodic and non-periodic reports regarding CSA work progress and technical issues. ROLES & RESPONSIBILITIES [CAT 1] Managing CSA Work Process and Schedule Develop design, schedule, technical, quality, and safety document submission and approval procedures for CSA Structural Works, working with project stakeholders (e.g., Method Statement, Schedule, Manufacturers/Suppliers, Materials, etc.). Assist in preparing the Overall Baseline Schedule for the Contractor's development in collaboration with the Client and the CM Technical Team. Support the review and approval of the Project Master Schedule submitted by Contractors. Assist in reviewing and approving the procurement and installation schedule for Long Lead items. Help develop the overall Taking-over schedule and Partial Hand-over schedule by Zoning Plan based on the Project Master Schedule. Collaborate on managing permits and licenses schedules for Building Completion Certificates, which are submitted by the Contractor in conjunction with the Project Coordinator and MEP Manager of CM. [CAT 2] Design Management Review CSA Design for Construction before issuing it to the Contractor. Assist in managing CSA design, including the Contractor's shop drawing and as-built drawings, in collaboration with the Supervision Consultant. [CAT 3] Change Management Explore deviations between Tender Design and Construction Design to assess cost and time impacts on the project. Help manage CSA changes concerning cost and time impacts on the Project Budget and Progress. Contribute to Value Engineering (VE) and cost reduction investigations related to design changes, in collaboration with the Cost Manager of CM. Assist in preparing deviation reports between Tender Design and Construction Design. [CAT 4] Managing CSA Technical Issues (Including QHSE Issues) Assist in resolving technical issues in collaboration with the Design/Supervision Consultant and Contractors. Support the review and approval of all technical issues related to CSA Work submitted by the Supervision Consultant and Contractors. Contribute to the review and approval of all quality documents, including Inspection Test Plans (ITP) related to CSA Work from the Supervision Consultant and Contractors. Assist in reviewing and approving safety issues related to CSA Works from the Supervision Consultant and Contractors. Contribute to the review and approval of Site Logistic Plans for construction. [CAT 5] Reports Assist in preparing periodic reports on CSA Work progress versus plan, the status of changes, and the submission & approval status of technical issues. CORE COMPETENCIES BE / BS Engineering in Civil Engineering. 5-7 years of experience in construction projects. It would be beneficial to have experience in manufacturing facility projects with a similar scale. 2-3 years of experience in a technical or engineering role in the CM context. OTHER KNOWLEDGE AND SKILLS Ability to prioritize and plan effectively. Knowledge of Primavera or MS Project. Knowledge of safety management principles. Strong ability to effectively communicate and coordinate progress, cost, and construction activities with project stakeholders. *Please note, HG USA is not accepting resumes from 3rd party recruitment agencies at this time.

Are you a people-oriented, sales-driven individual with a passion for customer experience and a hunger for career growth and leadership opportunities? If so, we want you to be a part of our dynamic Sales and Customer Experience Team! Why Choose Us: Unlimited Growth Potential: We believe in nurturing and promoting talent from within. As a Customer Account Representative, you'll have the chance to fast-track your career and step into leadership roles as you excel. Customer-Centric Culture: We're all about delivering exceptional experiences to our customers. For that to happen our team needs to feel taken care of. A happy team makes for happy customers. Sales Excellence: Dive into the world of sales and learn transferable skills that will always be in demand. We provide comprehensive training and support to help you achieve your sales goals and beyond. What We're Looking For: People-Oriented: Your ability to connect with people is what you pride yourself on. You enjoy building rapport and understanding the unique needs of each customer. Interested in the art of Sales: You're excited about the art of selling. Whether you're a seasoned pro or just starting, you're hungry to learn and succeed in a sales-driven environment. Desire for a Career: Your career development is a priority, and you're eager to take on leadership roles as you grow with us. Key Responsibilities: Customer Engagement: Develop strong relationships with customers, understanding their needs, and offering tailored solutions. Sales: Drive sales through effective communication and product knowledge. Achieve and exceed sales targets. Team Collaboration: Work closely with our Sales and Customer Experience Team to deliver outstanding results and support each other's success. What We Offer: Competitive Compensation: A rewarding package including base salary and performance-based bonuses. Training and Development: Continuous learning opportunities to enhance your sales skills and advancement opportunities. Dynamic Workplace: Join a passionate team in a positive and collaborative environment. Career Advancement: Clear paths to leadership roles for high achievers.

23452We are a telecommunication-based consulting sales and marketing firm. We help our client's popular household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities. We are looking for a self-starter entry-level Customer Support Representative to assist with our firm's strategic and productive marketing and sales campaigns. Our next Customer Support Representative will be responsible for adequately executing our marketing and sales directives and being the brand's face and voice. In addition, we expect our new and energetic Customer Support Representative to build quality relationships with new clientele, maintain existing customer accounts, and assist in the increase of overall quarterly and annual production of new sales and customer acquisitions. Our Customer Support Representative Will Be Responsible To: Engage in communication with customers directly, be an expert on all sales product knowledge and educate them on their desired product inquiry Research target markets to better identify and engage with new and existing customers to help bolster our sales pipeline Communicate the features and benefits of specific products/services based on individualized needs Overturn objections as necessary throughout the sales process and answer questions as they arise Respond in a prompt, effective, and professional manner to all account inquiries Attend regular product training sessions with other Verizon Customer Support Representative teammates and upper-level management Desired Skills for Success For Our Next Customer Support Representative: A High School Diploma or equivalent is required 1-2 years of experience in a customer service or sales role is highly recommended Excellent communication skills, both verbal and nonverbal A tenacity and desire for growth and knowledge A driven mindset with impeccable time management skills and a superior work ethic Positive and professional demeanor while working with other Verizon Customer Service Associates and customers #LI-Onsite

Job ID -14790 Chesapeake ,VA Only 3 months contract , may turn full time perm. CW_On-Site Services Specialist. IMS Ops /(Customer Service) Excellent Customer service with internal customer is expected. The majority of work this person will be doing will set the pace for the other employee's in the department. Speed and accuracy are expected. person will be opening mail removing any barriers such as staple and preparing the mail for the next step in the process of scanning. Must possess the ability to sit and/or stand for extended periods of time as required. Attention to detail is a must, as well as the ability to complete assigned and repetitive tasks. Candidate needs to be able to lift up to 50 pounds. Candidate needs to be able to work overtime with little to no notice as well as occasional weekends, & must have reliable transportation. employee will be working the same schedule as the employee's in the department: Additional overtime hours may be needed with little to no notice depending on the work flow. Responsibilities: Daily work to include but not limited to, opening mail removing Barriers such as staples and clips, stacking correspondence in method described by the supervisor. Assisting in the mail room sorting mail as needed and delivering the mail throughout the department. Keep hourly tracking of completed work and turn in daily tracking sheets to the supervisor. Employee will be responsible for keeping track of their own worked hours and report the time card to their agency before the beginning of their shifts on Monday morning to be approved. employee is to maintain the efficient work atmosphere while working in the department as to know distract other employee's. Employee is expected to assist wherever the supervisor requires them and to do what the Supervisor request of them. Employee needs to be respectful and polite to all personnel and Clients while in the building Comments/Special Instructions Attached Documentation:No record(s) found. Thanks , Asma Khan Suri Additional Information All your information will be kept confidential according to EEO guidelines.

We are one of the area's leading promotional marketing firms. We are looking for motivated and innovative individuals who enjoy working in a team-oriented environment to represent our prestigious clientele. As an AT&T Customer Representative, you'll be an integral part of our team, making retail events come alive in a way that resonates with today's generation. We are currently seeking a creative, hardworking AT&T Customer Representative to work closely with the members of our telecommunications division in the planning, coordination, and execution of our marketing initiatives. Our high volume and customized campaigns are a direct result of the unmatched work ethic and ability to "think outside the box." Every team member is hands-on at the actual events and is able to see the direct results of their marketing efforts. This is a fabulous entry-level opportunity to assist with the day-to-day execution and management of the basic marketing and promotions functions of our firm. As an AT&T Customer Representative, you'll work hard, but you'll also learn a tremendous amount about the ins and outs of marketing, and get to experience the joys and challenges of working as part of a fast-paced and highly entrepreneurial team. Responsibilities: Assist in the development and implementation of marketing campaigns and strategies Ensure top-notch customer service at the events with the promotional marketing staff Drive client acquisition, lead generation, and brand loyalty through sales activities at the events Complete rigorous leadership training with the potential to take on own events and projects for new clients Consult in client compliance Additional responsibilities as directed The ideal candidate must have strong written and verbal communication skills, including a strong customer service orientation, and excellent organizational/time management skills. This is a fast-paced environment where you will be working as part of a team as well as independently. Strong attention to detail and well as deadlines is most critical. #Li-Onsite

Essential Duties & Responsibilities (included but not limited to) The candidate shall possess the ability to operate a switchboard with speed and accuracy. Ability to supervise subordinates. Ability to handle moderately complex clerical duties. Ability to deal effectively with department employees by telephone. Ability to enunciate clearly in a well-modulated voice. Acts as a full-time operator on a one or multi-position switchboard. Handles complaints and difficult problems arising out of the operation of the switchboard. Provides callers with routine non-technical information and refers to other questions to proper persons. Performs related clerical/typing responsibilities associated with the switchboard. Operate attendant Intellidesk Console Keyboards, NEC DT300 or DT700 Telephones, Various paging and alarms systems (Symplex Alarm System) Implements regulations and directives regarding the provision of switchboard services. Requirements ANSWER AND PROCESS ALL INCOMING CALLS The candidate shall answer incoming calls politely, efficiently and in a friendly manner, even during heavy workload and crises periods. Calls shall be answered in priority order. Incoming calls shall be routed appropriately throughout the facility. The candidate shall receive collect calls, only if authorized and obtain and record time and charges. The candidate is responsible for immediate, professional responses to and recording the following: emergency alarms, codes, bomb threats, fires, and disasters. They shall also be required to receive and transmit over two-way radios. The candidate shall follow the instruction if a bomb threat is received. Written procedures and formats for this type of reporting are currently established in the telephone office. Operators are not authorized to place personal calls for employees, visitors or patients. Use of credit cards, collect calls and third-party calls are not permitted. Operators shall be polite and explain to callers when calls cannot be completed as requested. Operators shall be responsible for ensuring that no unauthorized long-distance calls are made through the switchboard. Personal calls while on duty shall be restricted for emergencies only. Information services include using the overhead paging system and Zetron radio paging system to relay messages, announcements and implement various procedures dictated by telecommunication and IT directives which include providing information concerning the health care system to patients and visitors. The candidate shall utilize the facility radio, overhead paging, pocket paging, and code-paging systems as required. Emergency Calls and Alarm Systems: Operators may also be required to receive and transmit over two-way radios. Written procedures for response to these emergencies will be provided by the client. Operators shall make announcements on the public address system. A scripted procedure will be provided for emergency paging and guidelines for announcements on the public address system. All announcements must be made in a clear, efficient and polite manner, and as quickly as possible. The candidate shall assist in placing various types of outgoing calls and coordinating and patching through one or more stations when necessary. Assist facility staff and patients, when necessary, in placing calls. Calls shall include but are not limited to, commercial and Federal Telecommunication Systems (FTS) calls. Politely, efficiently and in a friendly manner explain to users why calls cannot be completed as requested, if and when a situation of this type arises. The candidate shall maintain a log of all telephone equipment malfunctions and/or complaints regarding telephone service. Upon request of callers, verify telephone equipment malfunctions and report them to Information Resources Management Service (IRMS). The candidate shall become familiar with the functions of the different services within the facility. With this knowledge, determine the area within the campus when the caller does not know the telephone extension. JOB KNOWLEDGE The candidate shall have an understanding of Federal Telecommunications System (FTS) A complete understanding of the equipment presently installed: NEC DT300 or DT700 Telephones. Adequate technical expertise to be able to identify malfunctions and report them to the maintenance unit. Adequate knowledge of filing systems and procedures. Attention to details to ensure the accuracy of distributed documents/mail to the correct addressees. Well organized to prioritize the delivery of mail and documents. Attention to details to ensure the thoroughness and accuracy in placing various documents in the appropriate files and organizing them. Must develop a thorough knowledge of mission organizational structure and sufficient knowledge of specific jobs and individuals to effectively route incoming calls to the proper office. EQUIPMENT Intellidesk Console Keyboards NEC DT300 or DT700 Telephones Various paging and alarms systems (Symplex Alarm System) Basic Siemens Optiset Swiss phone voice pager EDUCATION, TRAINING, AND EXPERIENCE Completion of Secondary School is required Prior Work Experience: Six months to one-year Experience as a telephone operator/switchboard position and some exposure to the technical aspects of telephony to include trunking and key systems is required. BENEFITS Health benefits (Health Insurance Services) Vacation and Holiday Workers' compensation

We are one of the area's leading promotional marketing firms. We are looking for motivated and innovative individuals who enjoy working in a team-oriented environment to represent our prestigious clientele. As an AT&T Customer Representative, you'll be an integral part of our team, making retail events come alive in a way that resonates with today's generation. We are currently seeking a creative, hardworking AT&T Customer Representative to work closely with the members of our telecommunications division in the planning, coordination, and execution of our marketing initiatives. Our high volume and customized campaigns are a direct result of the unmatched work ethic and ability to "think outside the box." Every team member is hands-on at the actual events and is able to see the direct results of their marketing efforts. This is a fabulous entry-level opportunity to assist with the day-to-day execution and management of the basic marketing and promotions functions of our firm. As an AT&T Customer Representative, you'll work hard, but you'll also learn a tremendous amount about the ins and outs of marketing, and get to experience the joys and challenges of working as part of a fast-paced and highly entrepreneurial team. Responsibilities: Assist in the development and implementation of marketing campaigns and strategies Ensure top-notch customer service at the events with the promotional marketing staff Drive client acquisition, lead generation, and brand loyalty through sales activities at the events Complete rigorous leadership training with the potential to take on own events and projects for new clients Consult in client compliance Additional responsibilities as directed The ideal candidate must have strong written and verbal communication skills, including a strong customer service orientation, and excellent organizational/time management skills. This is a fast-paced environment where you will be working as part of a team as well as independently. Strong attention to detail and well as deadlines is most critical. #Li-Onsite

We are looking for a Virtual Customer Engagement Representative to connect with our clients and ensure their satisfaction with our services. This commission-only role is suited for individuals who are enthusiastic, responsive, and eager to contribute to our company's success. Duties: Initiate contact with clients to gather feedback and address concerns. Provide information about new services. Encourage client engagement through personalized communication. Track client interactions and outcomes. Work closely with the sales team to identify potential leads. Candidate Profile: Excellent communication and listening skills. Ability to build rapport with clients. Self-starter with a proactive approach to tasks. Previous experience in a customer-facing role is beneficial. Comfortable using digital communication tools. Compensation Details: Unlimited earning potential Flexible working environment. Supportive team culture with opportunities for advancement. If you're passionate about engaging with clients and driving satisfaction, this role offers the chance to make a significant impact while working remotely.

Job DescriptionSalary: 17+ per hour Job Title:Call Center Representative Job Type: Full Time (40 hours/week) The Michelle Martin Group (MMG) is a trusted recruitment agency dedicated to connecting exceptional talent with outstanding opportunities. We are currently seeking a friendly, patient, and customer-service oriented individual to join our call center in Norfolk, Virginia. This is an excellent opportunity for a bilingual (English and Spanish),dedicated, and detail-oriented individual to provide exceptional customer support. Job Type: Full-time, On-Site (5 days per week, 40 hours per week) Must have availability to workat least one weekend day Responsibilities: Handle customer calls in a professional and courteous manner (no cold calling) Assist customers with inquiries, issues, and support requests Provide excellent customer service through active listening and clear communication Meet quality, productivity, and call metrics goals Collaborate with the team to continuously improve customer experience Requirements: Fluency in both English and Spanish (reading, writing, and speaking) Minimum 1 year of customer service or call center experience Strong verbal and written communication abilities Excellent problem-solving and multitasking skills Commitment to providing exceptional customer care Compensation and Benefits: Competitive hourly wage (15+ per hour) Comprehensive benefits package including health insurance, PTO and training Opportunities for long-term career advancement If you are a bilingual (English/Spanish) customer service professional looking for a new challenge, we encourage you to apply today! The Michelle Martin Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Immediately hiring Overnight Call Center Representatives! Call Center Representatives at notify MD provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience, you'll handle calls for various businesses, ranging from medical offices to apartment complexes to professional services. You'll make sure that all aspects of the message are collected thoroughly and accurately so that our customers can have the confidence that their issue will be relayed to our client. We have supportive and compassionate teams that are collaborative and dedicated in a fast-paced environment. We focus on teamwork and exceeding our client's expectations. We are looking for a candidate with excellent communication skills and computer literacy for Onsite, Overnight - 8-hour shifts. No experience needed! We provide all the training in a positive team environment designed for your success! Your work will include: Professionally handling incoming calls Greeting callers with a polite and pleasant tone Gathering and relaying required information Verifying and entering information accurately into our system Qualifications Needed: A welcoming voice with an upbeat tone Strong command of the English language with good spelling and grammar Computer skills in a Windows based environment Good attendance The ability to type 35 words per minute or more Availability to work one weekend day Our benefits for Full Time Employees include: Employee Stock Ownership Full Medical, Dental, and Vision Benefits Paid Vacation Traditional 401K with company matching Free Life Insurance policy Legal Assistance Compensation: $17.50 / Hour notify MD is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Job Description Pay: $17.25/hr Schedule: 12PM - 9PM M-F with rotating weekends Full-time, year-round work Join ARS dba RS Andrews, the nation’s largest provider of residential HVAC, plumbing, and electrical services with 7,000+ team members and over 45 years of experience. What We Offer: Weekly pay via direct deposit Paid training and onboarding Insurance available after 31 days Low-cost medical (as low as $5/week) Dental, vision, HSA/FSA 401(k) with company match 13 days PTO + 8 paid holidays Company-paid life insurance Clean office environment with strong team culture Career growth opportunities within a national network Responsibilities Deliver exceptional customer service through inbound and outbound calls. You’ll manage scheduling, handle multi-line phones, and support customers with professionalism and urgency. This is a fast-paced, team-driven role based in-office — not remote. Qualifications What You Need: Prior experience in a customer service or call center environment Proficiency with Microsoft Office and computer-based systems Ability to handle multi-line phones with accuracy and composure Must report daily to the office (no remote work available) Weekend and shift flexibility may be required Must pass background check and drug screening Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional money may be offered based on experience and will be detailed in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on any protected status under federal, state, or local law. Privacy policy available upon request.

Job DescriptionCall Center Representative With more than 25 years in business, Bath Source is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable and maintenance-free. Bath Source is looking for a Call Center Representative for our Chesapeake, VA market and surrounding areas to join our winning team. Join our team of professionals and earn a substantial income, work for one of the fastest growing companies in the industry. Earn money while making a positive impact that help homeowners improve their homes. General Purpose: Customer Service skills are a must. Contact homeowners by telephone, set up qualified appointments for free consultations. Input lead information, update reports and answer phone calls from ads. Responsibilities: • Deliver scripted pitch to the homeowners • Adjust scripted pitch to meet needs of specific homeowners • Handle homeowner's questions and objections • Obtain homeowners information including names and addresses phone numbers etc. • Receive appointments over the telephone • Input appointment details into the computer system • Input homeowners’ information and important details of conversation • Confirm appointments placed with canvassers or sales representative • Issue appointments for reps to meet prospective homeowners • Quality control phone calls • Answer telephone calls from potential homeowners who are responding to advertisements • Contact homeowners to follow up on initial interaction • Update lead information and maintaining reports Qualifications: • Knowledge of sales and marketing principles and strategies • Relevant work experience in telemarketing, sales, marketing, or promotions • Product knowledge --Training provided • Proficiency in relevant computer applications Benefits: • Medical, Dental, Vision Insurance • 401(k) • Paid Vacation Powered by JazzHR 5BhUjNOIp3

Urology of Virginia (UVA) has a long history of providing comprehensive and quality care to the entire Hampton Roads region, including northeastern North Carolina. Our clinical care team consists of board certified urologists most of whom are fellowship trained, nationally recognized, awarded and published. Working in a team based environment, our mission is to help patients optimize their urological health. Job Description We are seeking candidates with prior clinical experience, to join our team. This position will be responsible for scheduling all non-surgical office appointments, responding to incoming phone calls from established patients and other external callers, and communication with sites to ensure that patient phone call requests are resolved in a timely manner. This role is critical to creating a positive first impression for the practice and to show patients a "we care" attitude. Evaluate patient's needs and determine appropriate site and provider of care. Register patients by gathering demographic information with the highest possible proficiency, and verify existing data. Promptly and courteously answer and screen incoming calls and route them appropriately according to established customer service guidelines. Prioritize calls using courteous and professional attitude to ensure the highest satisfaction from patients. Verify and/or confirm appointments for patients. Provide various types of information to assist patients. Arrange the services of an interpreter when deemed necessary Ensure that all new patient medical notes from referring providers are scanned into electronic medical chart. Qualifications Possesses strong oral and written communication skills for corresponding with physicians, patients, fellow employees, third party insurance company representatives. Athena experience preferred Previous experience as RN, LPN, Medical Assistant Must possess strong customer skills Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description The Welcome Center Representative enters data for tour reservations into SPI, Olympus & Excel from logs received from In-House and field Off-Site Personal Contact (“OPC”). The Welcome Center Representative receives phone calls from the field, to make tour reservations and reschedule tours. Runs manifest reports to send to the tour registration desk(s). Essential Duties and Responsibilities: Enters the tour reservations data from OPC reports and phone calls. Searches existing owners to link customer records. Enters tour reservation into Olympus and logs data in Excel spreadsheet. Generates tour manifests and support paperwork for In-house OPC's. Totals tour counts and forwards to the department Director daily. Reviews daily and weekly data and reports for distribution including; the tour manifests, daily results, gifts and deposits. Ensures reports are sent to the Marketing Directors, Marketing Managers, and Timekeepers. Performs other duties as assigned. Requirements: Equitable work experience with a HS Diploma or equivalent considered. Basic computer skills, including working knowledge of Microsoft Word®, Excel® and general computer applications. Excellent customer service skills and professional phone etiquette are mandatory. Strong attention to detail. Ability to work well in a team environment. Must be able to demonstrate prompt, reliable and motivational demeanor at all times. Organizational skills are required and a general professional appearance and attitude must be maintained. May be required to work weekends, holidays and extended hours, if needed. Must have the ability to work at multiple designated local locations on a weekly basis as needed. Prior experience with Systems Products International (SPI) software systems. Benefits: Paid Weekly Flexible Schedule Paid Training Paid Time Off Health/Dental/Vision/Life Insurance Accidental/Pet Insurance 401k Retirement Plan Employee Discounts

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Benefits Call Center Representative Onsite in Chesapeake, VA Excellent benefits and team atmosphere $17.00/hr Would you enjoy being part of a team that makes a difference in people's lives? Do you love helping people solve complex problems and delivering solutions? Join Conduent today! About the Benefits call center Representative role: As a member of the Benefits call center team, you will help people every day by taking calls, actively listening, while discussing employee health benefits. You will manage a steady volume of incoming calls from customers while navigating through multiple systems. Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients' success. Requirements We're looking for people with a passion for customer service, natural empathy and the determination to deliver a comprehensive resolution. To be successful in this role, you will have: Excellent communication skills Must be willing to work at our Conduent facility in Chesapeake, VA Keyboarding and MS Office proficiency Great problem-solving skills Ability to effectively multi-task High school diploma or GED Must have the ability to pass a background check, potentially including Employment and Education verification In some instances, a drug test will be required (THC included) Must be 18 years or older Below is what you'll need to do to be considered for this position. It will take less than 20 minutes and includes everything required at this stage! Apply to the role and provide your basic profile information (2 minutes) If you qualify for the role, a recruiter will reach out to discuss the opportunity! Be part of the future Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best! About Conduent Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day. We offer excellent benefits (medical, dental, and vision), a consistent work schedule, paid training, and a great work environment. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $ 29,640.00-$ 37,050. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy . At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Job DescriptionDescription: Essential Duties & Responsibilities (included but not limited to) The candidate shall possess the ability to operate a switchboard with speed and accuracy. Ability to supervise subordinates. Ability to handle moderately complex clerical duties. Ability to deal effectively with department employees by telephone. Ability to enunciate clearly in a well-modulated voice. Acts as a full-time operator on a one or multi-position switchboard. Handles complaints and difficult problems arising out of the operation of the switchboard. Provides callers with routine non-technical information and refers to other questions to proper persons. Performs related clerical/typing responsibilities associated with the switchboard. Operate attendant Intellidesk Console Keyboards, NEC DT300 or DT700 Telephones, Various paging and alarms systems (Symplex Alarm System) Implements regulations and directives regarding the provision of switchboard services. Requirements: ANSWER AND PROCESS ALL INCOMING CALLS The candidate shall answer incoming calls politely, efficiently and in a friendly manner, even during heavy workload and crises periods. Calls shall be answered in priority order. Incoming calls shall be routed appropriately throughout the facility. The candidate shall receive collect calls, only if authorized and obtain and record time and charges. The candidate is responsible for immediate, professional responses to and recording the following: emergency alarms, codes, bomb threats, fires, and disasters. They shall also be required to receive and transmit over two-way radios. The candidate shall follow the instruction if a bomb threat is received. Written procedures and formats for this type of reporting are currently established in the telephone office. Operators are not authorized to place personal calls for employees, visitors or patients. Use of credit cards, collect calls and third-party calls are not permitted. Operators shall be polite and explain to callers when calls cannot be completed as requested. Operators shall be responsible for ensuring that no unauthorized long-distance calls are made through the switchboard. Personal calls while on duty shall be restricted for emergencies only. Information services include using the overhead paging system and Zetron radio paging system to relay messages, announcements and implement various procedures dictated by telecommunication and IT directives which include providing information concerning the health care system to patients and visitors. The candidate shall utilize the facility radio, overhead paging, pocket paging, and code-paging systems as required. Emergency Calls and Alarm Systems: Operators may also be required to receive and transmit over two-way radios. Written procedures for response to these emergencies will be provided by the client. Operators shall make announcements on the public address system. A scripted procedure will be provided for emergency paging and guidelines for announcements on the public address system. All announcements must be made in a clear, efficient and polite manner, and as quickly as possible. The candidate shall assist in placing various types of outgoing calls and coordinating and patching through one or more stations when necessary. Assist facility staff and patients, when necessary, in placing calls. Calls shall include but are not limited to, commercial and Federal Telecommunication Systems (FTS) calls. Politely, efficiently and in a friendly manner explain to users why calls cannot be completed as requested, if and when a situation of this type arises. The candidate shall maintain a log of all telephone equipment malfunctions and/or complaints regarding telephone service. Upon request of callers, verify telephone equipment malfunctions and report them to Information Resources Management Service (IRMS). The candidate shall become familiar with the functions of the different services within the facility. With this knowledge, determine the area within the campus when the caller does not know the telephone extension. JOB KNOWLEDGE The candidate shall have an understanding of Federal Telecommunications System (FTS) A complete understanding of the equipment presently installed: NEC DT300 or DT700 Telephones. Adequate technical expertise to be able to identify malfunctions and report them to the maintenance unit. Adequate knowledge of filing systems and procedures. Attention to details to ensure the accuracy of distributed documents/mail to the correct addressees. Well organized to prioritize the delivery of mail and documents. Attention to details to ensure the thoroughness and accuracy in placing various documents in the appropriate files and organizing them. Must develop a thorough knowledge of mission organizational structure and sufficient knowledge of specific jobs and individuals to effectively route incoming calls to the proper office. EQUIPMENT Intellidesk Console Keyboards NEC DT300 or DT700 Telephones Various paging and alarms systems (Symplex Alarm System) Basic Siemens Optiset Swiss phone voice pager EDUCATION, TRAINING, AND EXPERIENCE Completion of Secondary School is required Prior Work Experience: Six months to one-year Experience as a telephone operator/switchboard position and some exposure to the technical aspects of telephony to include trunking and key systems is required. BENEFITS Health benefits (Health Insurance Services) Vacation and Holiday Workers' compensation

Job Description Immediately hiring Overnight Call Center Representatives! Call Center Representatives at notify MD provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience, you'll handle calls for various businesses, ranging from medical offices to apartment complexes to professional services. You'll make sure that all aspects of the message are collected thoroughly and accurately so that our customers can have the confidence that their issue will be relayed to our client. We have supportive and compassionate teams that are collaborative and dedicated in a fast-paced environment. We focus on teamwork and exceeding our client's expectations. We are looking for a candidate with excellent communication skills and computer literacy for Onsite, Overnight - 8-hour shifts. No experience needed! We provide all the training in a positive team environment designed for your success! Your work will include: Professionally handling incoming calls Greeting callers with a polite and pleasant tone Gathering and relaying required information Verifying and entering information accurately into our system Qualifications Needed: A welcoming voice with an upbeat tone Strong command of the English language with good spelling and grammar Computer skills in a Windows based environment Good attendance The ability to type 35 words per minute or more Availability to work one weekend day Our benefits for Full Time Employees include: Employee Stock Ownership Full Medical, Dental, and Vision Benefits Paid Vacation Traditional 401K with company matching Free Life Insurance policy Legal Assistance Compensation: $17.50 / Hour notify MD is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. Job Posted by ApplicantPro

Job DescriptionDescription: Urology of Virginia (UVA) has a long history of providing comprehensive and quality care to the entire Hampton Roads region, including northeastern North Carolina. Our clinical care team consists of board-certified urologists, most of whom are fellowship-trained, nationally recognized, awarded, and published. Working in a team-based environment, our mission is to help patients optimize their urological health. Job Overview We are seeking candidates with prior clinical experience, to join our team. This position will be responsible for scheduling all non-surgical office appointments, responding to incoming phone calls from established patients and other external callers, and communication with sites to ensure that patient phone call requests are resolved in a timely manner. This role is critical to creating a positive first impression for the practice and to show patients a "we care" attitude. Duties and Responsibilities Primary function is to accurately triage all phone calls by evaluating their needs to determine appropriate site and provider of care, based on the conversation with the patient. Uses appropriate/required documentation (i.e. dot phrases) based on type of call being handled or placed. i.e., Clinical issues, prescription refills, imaging, no show. Registers patients by gathering demographic information with the highest possible proficiency and verifies existing data. Upon registering the patient, mails appointment reminder, information packet, and various office. Distributes incoming faxes to the appropriate recipients. Completes incoming requests from referring providers via telephone calls, emails, in-baskets or faxes and manages their requests and/or inquiries. Accommodates requests for same day appointments as permitted. Promptly and courteously answers and screens incoming calls and routes them appropriately according to established customer service guidelines. Prioritizes calls using courteous and professional attitude to ensure the highest satisfaction from all callers. While providing comprehensive service in an effort to reduce call transfers, redundancy of questions and unnecessary call backs. Handles complaints and inquiries by obtaining and evaluating all relevant data. Resolves the caller’s concerns in a timely fashion. Coordinates changes, postponements and cancellations with other schedulers so that waitlist may be managed in a timely manner. Completes prescription refills as per practice protocol. Verifies and/or confirms appointments for patients are needed-PCR. Indicates the services of an interpreter when deemed necessary. Stays abreast of the practice’s participation with medical healthcare insurances and their requirements. Projects an image of professionalism in both verbal and non-verbal communication to ensure a positive experience for patients, providers, visitors and colleagues. Assists department management in identifying needs for training and staff education. Offers guidance, assistance and direction to less experienced team members. Sends notification to Chart Prep when a new patient is scheduled. Requirements: Previous experience in medical setting Strong oral and written communication skills are required for interacting with physicians, patients, fellow employees, third party insurance company representatives Athena experience preferred

The Welcome Center Representative enters data for tour reservations into SPI, Olympus & Excel from logs received from In-House and field Off-Site Personal Contact (“OPC”). The Welcome Center Representative receives phone calls from the field, to make tour reservations and reschedule tours. Runs manifest reports to send to the tour registration desk(s). Essential Duties and Responsibilities: Enters the tour reservations data from OPC reports and phone calls. Searches existing owners to link customer records. Enters tour reservation into Olympus and logs data in Excel spreadsheet. Generates tour manifests and support paperwork for In-house OPC's. Totals tour counts and forwards to the department Director daily. Reviews daily and weekly data and reports for distribution including; the tour manifests, daily results, gifts and deposits. Ensures reports are sent to the Marketing Directors, Marketing Managers, and Timekeepers. Performs other duties as assigned. Requirements: Equitable work experience with a HS Diploma or equivalent considered. Basic computer skills, including working knowledge of Microsoft Word , Excel and general computer applications. Excellent customer service skills and professional phone etiquette are mandatory. Strong attention to detail. Ability to work well in a team environment. Must be able to demonstrate prompt, reliable and motivational demeanor at all times. Organizational skills are required and a general professional appearance and attitude must be maintained. May be required to work weekends, holidays and extended hours, if needed. Must have the ability to work at multiple designated local locations on a weekly basis as needed. Prior experience with Systems Products International (SPI) software systems. Benefits: Paid Weekly Flexible Schedule Paid Training Paid Time Off Health/Dental/Vision/Life Insurance Accidental/Pet Insurance 401k Retirement Plan Employee Discounts