Customer Care Representative Jobs in Teaneck, NJ

: B&C Industries is a packaging distribution company with over 25 years of experience in the industry. We offer a diverse line of products and have the largest inventory stock in the tri-state area. Our trained packaging specialists provide exceptional service to our customers. Key Responsibilities: Respond to customer inquiries via phone or email in a timely and professional manner. Troubleshoot and resolve customer complaints and issues. Document customer interactions, track issues, and ensure follow-up where necessary. Collaborate with other teams to ensure customer satisfaction and issue resolution. Process orders, returns, and exchanges as needed. Qualifications: Excellent communication skills, with competent writing skills Strong organizational skills Outstanding written and oral communication skills. Proactive mindset and the ability to identify gaps and take initiative. Why Join Us: Opportunity to be part of a dynamic and growing company in the packaging supply industry. Collaborative and supportive work environment that values innovation and initiative. Competitive compensation package and opportunities for professional development and growth.

Experience 2-5 Years Employment type Full time - Hybrid A major player for 20 years in the critical communications market, STREAMWIDE has successfully developed its Team on mission (mission critical) and Team on the run (business critical) software solutions for administrations and businesses. These solutions for smartphones and PCs, offered in a SaaS model or on Premise, benefit from numerous functionalities such as the multimedia group discussions, VoIP, push-to-talk (MCPTT and MCx new generation 4G / 5G LTE), geolocation, digitization and automation of business processes. These innovative solutions meet the growing needs for digital transformation and real-time coordination of interventions. They allow field teams to transform individual contributions into collective successes and to act as one in the most demanding professional environments. STREAMWIDE is also present on the Value-Added Services software market for telecom operators (visual voice messaging, billing and charging of calls in real time, interactive voice servers, applications and announcements) with more than 130 million end users all over the world. Based in France and present in Europe, USA, Asia and Africa, STREAMWIDE is listed on Euronext Growth (Paris) - ALSTW FR For more information, and visit our pages on LinkedIn StreamWIDE and Twitter StreamWIDE. We are seeking a self-driven Customer Support Specialist passionate in troubleshooting, problem solving, proposing solutions to customer challenges, and ensuring the best customer experience with our product. Required Skills: Bachelor's Degree and minimum 2 years of customer support experience in a software company Ability to propose functional solutions to customer problems in order to improve their user experience Bold, ambitious and tenacious personality, with excellent tracking, monitoring and follow-up skills Strong troubleshooting/debugging skills and passion for problem solving and investigation Excellent verbal and written communication skills. Key Responsibilities: Handle enhancement tickets coming from internal and external customers regarding the product, within SLA, for our desktop, Android and iOS apps. Take end-to-end ownership of our customer tickets following our internal process. Ensure commitments received from the Product Owners are followed and all stakeholders are informed of all the changes made that affect them. Test and troubleshoot the enhancement/functional design issues reported by customers and provide the results to the Product Owners or technical team. Propose solutions to address the functionality challenges reported by customers. Manage interactions with Product Owners to make sure planning is provided for the ticket, and that the time commitment is followed. Provide training to customers on product features when needed. Create periodical reports, statistics and documentation related to customer support when needed. Perform security scans on a regular basis. Perform regular checks on monitoring platforms such as Centreon to proactively identify issues. Participate in an on-call roster. Escalate issues to the supervisor when needed. Ideal Candidate Profile: Be proactive in nature, provide answers as well as solutions to complex customer inquiries for US customers. Excellent ability to communicate with customers by phone and in writing Bold, ambitious and tenacious personality, with excellent tracking, monitoring and follow-up skills Meticulous, organized and very attentive to details Ability to work independently but also work in a team environment, share information and processes Experience in a Customer Service role concerning software products for desktop and mobile apps (Android/iOS) Analytical, proactive, problem solving, positive attitude Ability to work under pressure and with tight deadlines Technical Skills Needed: Proficient with Android and iPhone devices. Proficient with Windows and Microsoft Office Applications. Familiarity with Linux is a plus. Experience with customer ticketing systems, particularly Jira and Zendesk, is preferred. Willingness to learn new technologies. Industry Telecommunications Employment Type Full-time Edit job description

3+ years of experience in a Customer Service role Experience or education-based knowledge within data processing applications Strong knack for technology and ability to learn platforms quickly Strong communication skills and ability to provide customer service via phone as well as in person Strong technical understanding with the ability to work cohesively with programming and data warehousing teams Strong Excel Skills Plusses Experience troubleshooting Macs as well as Windows Experience working in a customer facing role Experience working in the educational/instructional field, or working in IT at their college Strong recent experience using ServiceNow as a ticketing system Day to Day A client is looking for a Data Application Customer Support Representative to sit hybrid remote and onsite in Harrison, NY. This person will be responsible for supporting end-users at school districts in the database and software space. This will include managing tickets in ServiceNow and helping district personnel via phone with basic data application incidents such as student data populating incorrectly on the state reporting platform, or missing attendance data, etc. This representative will resolve these issues by pulling data for them, looking for the root cause, and diagnosing the issue as to why certain information is inaccessible, why certain applications may be moving slowly, etc. They will work hand in hand with programming teams as needed for escalations. This person will also be training customers at school districts on the use of software applications. Customer service and communication skills are essential for this role, along with a strong technology and data-driven mindset.

Our client, a luxury watch brand, is looking to hire a Customer Service Advisor to join their team onsite in NYC. The ideal candidate will have 3+ years of relevant experience, experience with SAP, a Bachelor's degree, and strong communication skills. Job Duties Include: Develop a strong/working knowledge of products, company history, service process, and procedures Establish relationships with clients by assisting with general inquiry and service requests Manage high volume of visits/calls Conduct meetings according to the client guidelines Manage and resolve service disputes Administer service requests including data entry, billing, shipping, etc. in a timely manner Assist the back-office team with admin tasks as required Ad hoc duties as assigned and needed Job Qualifications Include: 3+ years of relevant experience in customer service Experience in luxury watches/ luxury goods preferred Excellent customer service skills Experience with SAP Bachelor's degree preferred Excellent communication, organization, and time management skills Strong attention to detail Must be comfortable speaking with people over the phone, email, and in person Basic Microsoft Office Suite skills including Excel, Word, and Outlook Salary: $65k - $70k depending on experience **PCG, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. PCG and our clients may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. While PCG appreciates all applicants, only those qualified will be contacted. Thank you for your application. We look forward to hearing from you! Pyramid Consulting Group, LLC is an Equal Opportunity Employer that takes pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

This part-time, in-person role is ideal for someone with strong communication skills, attention to detail, and a professional demeanor-such as a parent re-entering the workforce and/or looking for a flexible, fulfilling opportunity. About Magnolia Home Magnolia Home is a fast-growing, family-owned and operated home remodeling and design/build company based in Northern New Jersey. We're committed to delivering high-quality service with a strong focus on team collaboration, stability, and long-term growth for our employees. Position Summary We're seeking a personable and organized Client Service Representative to serve as the primary point of contact between our customers and our Sales team. This part-time, in-person role is ideal for someone with strong communication skills, attention to detail, and a professional demeanor-such as a parent re-entering the workforce or looking for a flexible, fulfilling opportunity. Responsibilities Answer and manage incoming calls and emails from clients and prospects Qualify leads and schedule appointments for our Sales team Accurately input and manage data in our internal CRM system Maintain a high level of professionalism and customer service in all interactions Qualifications Bachelor's degree required Minimum of 3 years of professional customer service experience Excellent communication, organizational, and interpersonal skills Self-motivated and able to work independently Strong computer proficiency, including Microsoft Office Availability Monday through Thursday, occasional Fridays, 20-25 hours per week In-person work required; remote work is not available Compensation & Benefits Hourly wage: $30 per hour Quarterly performance bonuses Paid, comprehensive training Opportunities for career development Other Details Work Schedule: Monday-Thursday, flexible daytime hours with no weekends Work Location: In-office, Union New Jersey

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess excellent communication skills and a strong commitment to providing exceptional customer support. This role is crucial in ensuring customer satisfaction and maintaining positive relationships with our clients. As a Customer Service Representative, you will be responsible for addressing inquiries, resolving issues, and delivering outstanding service in a fast-paced environment. Responsibilities Engage with customers through outbound calling to provide assistance and support. Analyze customer needs and offer appropriate solutions or services. Handle incoming calls with professionalism, demonstrating excellent phone etiquette. Maintain accurate records of customer interactions and transactions in the call center database. Collaborate with team members to improve processes and enhance the overall customer experience. Provide bilingual support when necessary, ensuring clear communication with diverse clientele. Assist customers with inquiries related to products or services, offering knowledgeable guidance. Uphold company policies and procedures while delivering exceptional customer service. Experience Previous experience in a call center or customer service role is preferred. Strong ability to communicate effectively in English; bilingual skills are a plus. Proficiency in analyzing customer issues and providing effective solutions. Familiarity with office environments and standard customer support practices.

Exciting Opportunity for a Customer Service Representative! Are you a dynamic and customer-focused professional looking for a new opportunity? We are on the lookout for our client that seeks a highly skilled Customer Service Representative to manage customer inquiries, resolve complaints, and process orders across multiple communication channels. If you possess excellent communication, organizational, and problem-solving skills, and thrive in a fast-paced environment, we want to hear from you! What We Offer: Competitive Pay Rate Generous PTO and Time Off 401(k) Plan Fantastic Work Schedule: Monday - Thursday: 8:30am - 5pm Friday: 8:30am - 2pm Key Responsibilities: Respond to customer inquiries and complaints professionally and empathetically. Process daily POD of deliveries, quotes, orders, and create invoices per company practices. Maintain high proficiency in product knowledge to provide exceptional customer support. Communicate with colleagues and relay important information to appropriate employees. Assist the sales team with quoting and order requests. Provide feedback on the efficiency of the customer service process. Perform other related duties as assigned. What You Bring: At least 2 years of related career experience. Strong ability to work independently in a fast-paced environment. Excellent organizational skills and attention to detail. Exceptional verbal and written communication skills. Bilingual (Spanish) preferred. Must work full-time on-site in the office (not a remote position). Preferred Qualifications: Positive, empathetic, and professional attitude towards customers. Ability to maintain confidentiality and handle sensitive information. Top Workforce Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. We are committed to providing a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by law. If you are an individual with a disability and need reasonable accommodation to assist with your job search or application for employment, please contact us and indicate the specifics of the assistance needed.

Customer Service ( Experienced B2B ) We are looking for an Enthusiastic, Self-Motivated, Experienced Team-Player who is happy to work in an office setting 5 weekdays from 8:30 am to 5:00 pm. We are willing to train anyone with relevant experience. About DAF Products: DAF Products, Inc. has manufactured, produced, and supplied industrial fabrics and technical textiles to manufacturers and distributors for over 30 years. While we stock a diverse product line in locations across the USA, DAF specializes in custom solutions. That can mean custom stocking, custom manufacturing, and even custom products. DAF's custom solutions allow our customers to get the product they need, at competitive prices, all without sacrificing quality. (Our fabrics are not currently used in the fashion industry) DAF Products is a family-owned corporation with 20 employees based in Wyckoff, New Jersey. Key Points Business to Business sales support - Not retail sales. Work In Office - No remote option at this time. On-the-job training Responsibilities Communicate with customers via phone and email Data entry on various platforms Order Entry thru Customer Invoicing Assist sales representatives and management in developing new accounts, qualifying accounts, preparing pricing, and delivery quotations, and sending literature and samples Provide effective communication with sales reps, management, and customers Implement timely invoicing of all orders, calculating and posting all sales rep commissions Obtain and coordinate freight rates and arrangements Coordinate assigned slitting orders, required labeling, bills of lading and packing memos for shipments Handle customer complaints, returned good, and credit memos Contact customers to obtain new orders Help Identify potential customers Monitor Inventory Regularly Qualifications College degree and/or at least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Proficiency in MS Office Applications - Word, Excel, Outlook Ability to multi-task, organize, and prioritize work Compensation Starting Salary to be negotiated based on experience ($45,000-$52,000) Employer Paid Health Insurance after 90-day waiting period (100% health insurance premiums plus deductible paid by employer) 401K after 1 year (entry dates Jan 1 and July 1) 90-day probationary period Two-week vacation after 1 year of employment 5 sick/personal days after 1 year of employment 1 sick/personal day for each quarter worked until 1 year of employment reached Vacation and personal time negotiable for 1st year of employment Why Should You Choose DAF We believe that employees and family always come first. Come join our family!

We are seeking a Customer Relations Specialist. This is a full-time position at our studio in Hoboken, NJ. You will work closely with the entire Operations team to ensure the best care and service is provided to our awesome customers. We pride ourselves on outstanding customer service and we are looking for relationship-driven team members to ensure a positive and successful experience for each customer. We want to always go above and beyond in assisting our customers. Position Overview: Full-Time Position: Mon-Fri 9AM-5:30PM On-site in our Hoboken, NJ studio $20/hr Key Responsibilities: Correspond with customers via Gorgias and ensure tickets are answered on-time and with excellent customer service. Have a working knowledge of current Electric Picks products and procedures Process returns and exchanges via Loop Process customer repairs Our Ideal Candidate: You're someone who is jewelry obsessed! 2 years of customer service experience Shopify, Gorgias, & Loop experience a plus Excellent communication skills Organized and reliable Ability to work independently Careful attention to detail Desire to work in a startup environment Ability to be both a self-starter and a team player, multitask and thrive in a fast environment Positive and Energized You're the type of person who searches for someone if you find a wallet on the ground and truly wants to go above and beyond for others.

Join Our Growing Team: Client Service Representative, Financial Services At Cornerstone Planning Group, we're a passionate, client-centric financial advisory firm that values integrity, collaboration, and excellence. We are seeking a full-time, in-office Client Service Representative for our service team located in Fairfield, NJ. Our collaborative service team is the engine that drives our operations-ensuring that every financial advisor has the support they need to deliver outstanding value to clients. Role Highlights: As a Client Service Representative on our service team, you'll be a key operational partner to our financial advisors, focusing on internal processes and administrative support. Here's what you'll be doing: Advisor Support: Handle back-office workflows, paperwork processing, task management, and scheduling to support the daily operations of our advisors Document Preparation & Management: Prepare and organize forms, reports, and documentation with a strong emphasis on accuracy and compliance CRM Maintenance: Update and manage client records, tasks, and timelines in the firm's CRM to ensure advisors have what they need, when they need it Workflow Management: Support new account setup, transfers, and account maintenance processes by coordinating with internal systems and custodians Operational Efficiency: Identify opportunities to streamline systems and improve the flow of work within the firm Learning & Development: Stay current with firm tools, workflows, and industry updates to ensure you're contributing at a high level What You'll Bring: Experience: Minimum of 3 years prior experience in administrative or operational support, preferably within a financial services or professional office environment (People management skills a plus) Tech Savvy: Confident using office and CRM tools (e.g., Wealthbox, Salesforce, Redtail, DocuSign), along with strong proficiency in MS Office (Outlook, Excel, PowerPoint, Word) Attention to Detail: Known for your accuracy and ability to catch the small things that keep operations running smoothly Organizational Strength: Skilled at managing multiple tasks and shifting priorities, coordinating timelines, and meeting deadlines Process-Oriented Thinking: You understand how to follow procedures efficiently and suggest improvements when necessary Strong Communication: You work well with others and know how to communicate effectively within a highly collaborative team setting Cornerstone's Core Values We've built a culture where high performers thrive, and every team member plays a vital role in our collective success. If you're ready to be part of a team where your work truly makes a difference, you've found your place. Our core values: Ownership - We own the wins and the losses as a team. Taking ownership is the only way we will succeed as a team. Impact - Everything we do has an impact on others. Act with empathy and Intent Integrity - We put the needs of others above ours. Doing the right thing is always the right thing. Excellence - How we do anything is how we do everything. In order to provide excellence, we strive to get better every day. Please visit our website to learn more: *************** Position Benefits: Covered Health Insurance, Life Insurance, & Long-Term Disability Federal Holidays Gym Reimbursement Flexible Paid Time Off (PTO) Policy Paid Professional development budget 401(k) Match with Profit Sharing Compensation: The salary for this position ranges from $50,000 to $75,000, based on experience and qualifications. REQUIRED - Applicants who do not take this step will not be considered - Call To Action: Apply here on LinkedIn and email **************** with these four things: Which Core Value listed here do you most identify with and why? What specifically about Cornerstone Planning Group do you find intriguing? What specifically about this job's responsibilities is attractive to you and your skillset? Attach resume to email

EllaOla is a premium family wellness brand based in New York City. We developed our products with a team of Harvard dermatologists and pediatricians to create a luxurious science-first, plant-based wellness collection offering the safest and most effective for the whole family. Featured in Harper Bazaar, Glamour, Forbes, Town & Country and Marie Claire and sold in Nordstrom, Macy's, Bloomingdales and Babylist. Role Description We are seeking a DTC Customer Experience Associate to ensure outstanding support at every step of the customer journey. In this role, you'll streamline processes, handle inquiries, and collaborate with other teams to enhance the quality and efficiency of our service. Key Responsibilities: Implement a robust online customer experience strategy aligned with the company's mission, brand values, and business goals, ensuring a customer-first culture throughout the organization. Enhance customer satisfaction, retention rates, and lifetime value across all channels. Use customer feedback, analytics, and market research to identify trends and address pain points, delivering actionable insights that improve the customer experience. Ensure timely and effective resolution of customer inquiries and issues Serve as the voice of the customer within the organization, ensuring that customer insights are integrated into product development, marketing campaigns, and operational strategies. Design and execute initiatives to gather customer feedback through surveys, reviews, and social media monitoring. Identify and implement creative solutions and technologies to elevate the customer experience. Qualifications 2+ years in customer experience, customer success, or related roles, ideally within the CPG or wellness industry. Deep commitment to health, wellness, and continuous learning, with a customer-first mindset. Exceptional interpersonal and communication skills In-depth understanding of customer journey mapping, customer satisfaction metrics, and customer support. Data-driven mindset with the ability to translate insights into actionable strategies

Member retention plays a critical role in increasing member/brand loyalty and meeting corporate member standards. The retention specialist will work cross-functionally across US Family Health Plan and with our members to increase loyalty and retain membership for USFHP and other lines of business, as assigned. This includes listening to member's reasoning for disenrollment through multiple data points and providing leadership recommended solutions. Candidate must have good communication, critical thinking skills, and the ability to be empathetic to the consumers' needs and concerns. RESPONSIBILITIES Offer insight about best practices to senior management based on disenrollment exit interviews with beneficiaries. Have some familiarity with statistical analysis and reporting methodologies. Present business case module to senior management to promote specific retention strategies. Evaluative campaign results. Develop an aggressive retention strategy based on consumer feedback. Work with the internal growth team on creation and preparation of new retention campaigns. Responsible for coordinating the loyalty and retention programs designed to win back, reward, and retain members/beneficiaries. Influence and improve new member experience. Outreach to targeted new member groups during initial pre-determined enrollment period. Act as a liaison between member, plan and provider team as needed. Contact new members enrolled weekly to ascertain their understanding of their health benefits and relay finding to the marketing team when needed. Collaborate with member service escalation team to ensure member issues are addressed and resolved quickly. Engage beneficiaries in fact finding discussion to ascertain the reason for dissatisfaction. Confirm reason and attempt to retain if possible. Process all disenrollment request in our CRM. Follow program policies and procedures consistent with Department of Defense, Defense Health Agency, and state laws and guidelines. Develop and maintain up-to-date disenrollment and retention reports monthly through collaboration with Business Intelligence (BI) analysts. Perform other related duties as assigned. EXPERIENCE 2-5 years' experience in health plan member outreach. Prior Military Experience - Preferred Skills/Competencies Outstanding telephone communication skills. Effective presentation and public speaking skills. Comprehensive knowledge of Tricare benefits and marketing policies. Able to establish individual priorities and schedule to meet established goals. Problem-solving and consultation skills. Sales closure skills. Able to work effectively in a team setting. Comfortable communicating with the general public outside the organization, government agencies, and other external sources. Microsoft Word, Excel, PowerPoint, Outlook Ability to operate standard office equipment. Must reside within SVCMC/USFHP geographical service area. Education/Certifications/Licenses Associate's Degree required Bachelor's Degree Preferred Driver License - Required CaC - Must be able to possess favorably adjudicated tier 1 security investigation clearance. SVCMC Inc. provides a robust benefits package that includes medical coverage through UnitedHealthcare/Oxford with no deductible for in-network services. Employees also receive vision coverage through UnitedHealthcare Vision and dental benefits through MetLife. Basic life and disability insurance are automatically provided at no cost. All employees are eligible for commuter benefits, tuition reimbursement, and a 401(k) retirement plan with an immediate employer match that is fully vested from day one. SVCMC also offers a generous time off package, which includes vacation, 10 paid holidays, and 3 personal days. Additionally, employees have access to a comprehensive Employee Assistance Program and exclusive discounts through Working Advantage. SVCMC IS AN Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to Protected Veteran Status, Disability, or other characteristics protected by law.

We are Seeking a full-time Client Services/Hospitality Representative (Monday through Friday from 10:00 am - 7:00 pm) for our New York Office located in Midtown at 1325 Avenue of Americas between (53rd & 54th Street). Job responsibilities: igh volume phone contact greeting clients and reserving conference rooms conference room set ups and maintenance of kitchen pantries. Candidate must possess strong computer skills. Other duties include: light typing, photo copying, filing and special projects on an as needed basis. We offer a competitive starting salary plus a comprehensive benefits package. Salary is commensurate with experience. The salary range for this position is $55,000 to 60,000.

Grignard Company is a leading producer of specialty chemical products, serving customers worldwide in the Industrial, Entertainment, and Consumer Products sectors. Our high-quality products are developed by our in-house R&D team and manufactured in the USA. **************** Key Responsibilities: This is an in-office position. Customer Support (Lead Customer Satisfaction Team Member): Adhere to all SOPs for Customer Support. Handle incoming and outgoing customer calls to ensure timely communication and support. Provide shipping rates for customer inquiries and prospects to ensure the best value. Communicate new orders to the appropriate Business Development/Account Management representative in the system. Maintain and update customer profiles in the accounting system. Maintain the Sample Request process, including tracking numbers and shipment dates for all customers/vendors. Office Administration: Adhere to all SOPs for Office Administration. Maintain all supplies necessary to support office operations. Handle invoice processing, including scanning to DCP. Create SOPs for Office Administration to standardize repetitive job functions as needed. Qualifications: Bachelor's Degree or 4 years of work experience in Customer Service. Strong communication and interpersonal skills. Ability to manage time effectively and prioritize tasks in a fast-paced environment. Detail-oriented with strong organizational skills. Proficient in Microsoft Office. Proficient in using Zoho CRM software or similar CRM software. Proficient in using Sage accounting software or similar accounting software. What We Offer: Base Salary Comprehensive benefits package, including health, dental, and vision insurance. 401(k) plan Opportunities for professional development and career advancement. A collaborative and supportive work environment. Grignard Company, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join Grignard Company and be part of a team that is driving innovation and excellence in the chemical solutions industry!

Who Is InRhythm? InRhythm is a leading modern product consultancy and digital innovation firm with a mission to make a dent in the digital economy. Founded in 2002, InRhythm is currently engaged by Fortune 50 enterprises to bring their next generation of digital products and platforms to market. InRhythm has helped hundreds of teams launch mission-critical products that have created a positive impact worth billions of dollars. InRhythm's unique capabilities of Product Innovation and Platform Modernization services are the most sought-after. The InRhythm team of A+ thought leaders don't just “get an assignment,” they join the company to do what they love. It's that passion that has helped us grow rapidly and consistently deliver on our commitment to helping clients develop better, faster, and in rhythm. What We Do At InRhythm We bring enterprises' most urgent, important products to market with high velocity, high- quality and 10x impact. We enable innovative cultures by coaching teams with the right mix and maturity of modern tools, methods, and thought leadership. From greenfield to tier-one builds, our clients look to us to deliver their mission-critical projects related to product strategy, design, cloud-native applications, as well as mobile and web development. The projects we work on literally change the world. They change the way we live, work, and think in a positive way. We're Looking for a Head of Delivery: In this role, you'll lead dynamic teams to align with our strategic vision and drive exceptional client engagements. You will have the opportunity to establish and oversee our global services, ensuring high customer satisfaction and operational excellence, and collaborate with our leadership team to develop innovative service strategies and optimize resources for maximum impact. At InRhythm, You Will: Own your role and its development Learn new skills to accelerate your career Collaborate across diverse teams Act as a subject matter expert to the InRhythm Community internally and externally Key Responsibilities: Leadership and Strategic Alignment Provide leadership across multiple disciplines and teams, ensuring alignment with InRhythm's strategic vision. Business Operations and Consulting Services Establish and oversee offshore business operations and consulting services for clients preferring a hybrid onshore/offshore engagement model. Ensure the success of all work performed, measured partially by customer satisfaction. Sales Support and Service Strategy Provide sales support by reviewing, collaborating, and assisting in the delivery of proposals to clients and prospects. Collaborate to develop integrated service strategies for key accounts. Resource Optimization Work with Recruiting to define appropriate skills and consultant levels within Practices to optimize the mix of resources. Construct or support resourcing plans to support client engagements Operational Accountability Assume accountability for project results and the overall performance our engagements and commitments Assess the risks and rewards of potential decisions Implementation Methodology and Compliance Institutionalize InRhythm's Implementation Methodology within the portfolio of engagements, ensuring compliance. Support professional practice standards and continuous improvement across business processes and systems. Client Relationship Management Develop and maintain executive-level relationships with project sponsors during client engagements. Provide direction to ensure high levels of client satisfaction and serve as the escalation point for significant client issues. Performance Monitoring and Support Regularly update on client/project status using standards set by InRhythm. Attend EBR reviews and client engagement meetings as needed, leveraging executive support to achieve goals. Revenue Growth and Utilization Targets Impact revenue growth by maintaining consultant levels within the organization to meet utilization targets. Collaborate with Sales and Finance teams to ensure proposal constructs align with standard methods, best practices, risk tolerance, and profitability targets. Define utilization targets and compensation plans to support these components. Required Qualifications: Minimum of 15+ years of hands-on experience in IT consulting or high-ticket IT professional services. At least 7+ years of experience leading, managing, and growing high-performing client success teams in a true consulting company. Experience in establishing and managing global client success centers from scratch, preferably offshore, with expertise in setting up both client success centers and back-office operations. Proven track record in setting up consulting client success from scratch, managing both resource and engagement success with strong, predictable rhythms and KPIs. Strong general knowledge of digital transformation trends and agile methodologies, with a fundamental background in Agile success. Experience partnering with founders or CEOs as part of a critical leadership team, scaling into a product-oriented consulting firm with responsibility for resource delivery and engagement. Resourceful, entrepreneurial personality with the ability to thrive in a fast-paced, high-growth service business. Ability to roll up sleeves and be extremely resourceful. Experience building a high-volume recruiting function. Why Work At InRhythm? We've been named an Inc. 5000 Hall of Fame Fastest Growing Company for 9 years, Deloitte Fast 500 company for 5 years, and Consulting Magazine Fastest Growing Company winner several years in a row. If you're looking forward to working with awesome colleagues in a high-growth environment and tight-knit community, we're looking forward to hearing from you. At InRhythm we believe in building a better workplace. When you join our team, you can expect a number of work/life benefits: Comprehensive and customizable Medical, Dental, and Vision Plans 401(k) Matching Paid Parental Leave Scalable PTO Reimbursements for personalized birthday experiences Social and Flexible Work Environment Weekly Happy Hours and Cultural Events to get to know your team Media Streaming, Book, and Fitness Allowances The base pay offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on level and position offered.

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for assisting customers with all issues with their online sports betting and iCasino accounts: Applicants must be available to work any 8 hour shift between the hours of 10am -12am any day of the week. Agents are required to work in office 3 days per week. Responsibilities Communicate with customers via phone, email and live chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work Sports interest and knowledge

Work on a customer service team whose responsibilities include: - Answer all incoming phone calls - Taking/entering orders placed by phone, email or fax - Assisting customers in ordering the correct items and/or parts - Answer all customer questions or direct them to the appropriate department - Follow up with customers on shipping notifications or any outstanding matters - Work with our external sales reps in building and maintaining customer relationships - Manage daily invoice processes - Complete general office functions, as necessary Qualifications: - Must be well spoken and articulate - Ability to simultaneously handle multiple phone calls - Experience in the construction industry is a plus - Customer Service experience a plus - Bachelors degree preferred We are a family owned and operated company that is seeking a candidate who enjoys the challenges and opportunities of working in a small office environment. We offer full benefits, vacation/sick time and a competitive salary. Please email your resume to ************** . No phone calls please.

Customer Service Representative-Pest Control (Remote, Full-time) We are seeking a dedicated Customer Service Representative to join our remote team. This dynamic, open-ended role involves answering customer inquiries, identifying sales opportunities, and supporting our pest control operations. The ideal candidate will be a proactive problem-solver with a positive attitude and a passion for delivering outstanding service to homeowners, business owners, and other clients. Key Responsibilities: Customer Interaction: Answer all inbound calls, addressing inquiries from homeowners, business owners, and other contacts. Transfer calls as needed for non-customer inquiries. Sales Opportunities: Identify and pursue opportunities to upsell services during customer interactions, contributing to account growth. CRM Management: Input and update customer information in our existing CRM software to maintain accurate records. Service Coordination: Schedule and reschedule pest control services, coordinating with technicians to ensure timely delivery. Administrative Tasks: Perform entry-level bookkeeping, data entry, and other administrative duties to support operations. Complaint Resolution: Address customer concerns professionally, resolving issues to maintain high satisfaction levels. Payment Processing: Handle payment transactions accurately and efficiently. Open-Ended Duties: Take on additional responsibilities as needed to support the team and enhance customer experience. Qualifications: Experience: Minimum of 2 years in a customer service or similar role, preferably in pest control, home services, or a related industry. Skills: Positive attitude and strong work ethic. Excellent listening and problem-solving abilities. Diligence, punctuality, and multitasking skills. Comfortable handling a variety of tasks in a fast-paced environment. Technical Requirements: Familiarity with CRM software and basic bookkeeping is a plus but not required. Location: No geographic restrictions; candidates may work remotely from anywhere. Equipment: Candidates will be provided with a computer but must have access to reliable internet. A company-provided phone or headset may be supplied.

Job Title: Customer Service Representative - Sample Department Coordinator Job Type: Full-Time Industry: Textiles / Fabric / Design About Us: We're a fast-growing company in the textiles industry dedicated to delivering premium products and exceptional service. We're looking for a highly organized and detail-oriented Customer Service Representative to join our team and support our sales and sampling operations. About the Role: As a key member of our customer service team, you'll handle a variety of responsibilities supporting our customers and sales representatives. From responding to inquiries and processing sample orders, to sourcing alternate fabrics and helping with new fabric launches, this role is ideal for someone who is proactive, organized, and excited to grow with us. Key Responsibilities: Pick and process sample memo orders Answer customer and sales team emails and phone calls Update the CRM and ERP systems; generate reports for the sales team Create shipping labels and coordinate sample shipments Support the sample manager in organizing new fabric launches Collaborate with internal departments to ensure excellent customer service Ideal Candidate: Highly detail-oriented and organized Excellent time management and multitasking abilities Strong written and verbal communication skills Eager to learn and grow with the company Interested in textiles, fabric, and customer service A team player with a positive, can-do attitude Requirements: Proficiency in Microsoft Office (especially Excel and Outlook) Experience with Salesforce is a plus, but not required Previous experience in customer service, admin, or support roles preferred What We Offer: Competitive starting salary Health, dental, and vision insurance Simple IRA with employer match Opportunities for professional development and growth Monday- Friday Onsite 8am-5pm $45,000-$47,000 All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.