Customer Service Agent Jobs in Richardson, TX

Our client is a high-volume, fast-paced insurance office that needs a Customer Success Representative who values attention to detail, analysis, follow-through and keeping a well-oiled machine running. This Customer Success Representative position requires an analytical, straightforward person who enjoys technical work and can communicate with different types of people. This is a long-term career position with opportunities for growth within the company. Customer Success Representative Job Responsibilities: • Answers a high volume of phone calls daily. • Processes changes to active policies. • Provides efficient and effective 5-star customer service. • Enters client data into insurance quoting systems, keeping data accurate. • Obtains underwriting approval by completing insurance applications for coverage and gathering required documentation. Ideal candidates will possess the following: • 3+ years of Customer Service Experience in the Insurance Industry, preferably in an independent agency. • Property and Casualty license • Meticulous and able to carefully review insurance policies and contracts to ensure accuracy and compliance with established processes. • Capable of analyzing insurance data, identifying potential risks, and providing appropriate solutions • Customer-focused and able to address client concerns, answer questions, and provide insight and solutions effectively. • Processed-oriented and able to follow established workflows while also contributing to process improvements when necessary. • Excellent communication skills • Well-organized with good follow-through to completion • Proficient in Microsoft Outlook, Excel, and Word. Proficient in Adobe Reader/Acrobat. Able to adapt and learn new, web-based, computer software programs.

Location: Denton, TX (preferred) or Remote | Department: Client Success | Reports To: Vice President | Type: Full-time StorageDefender is a leading smart technology and solution provider for the self-storage industry. Founded in 2019, we've pioneered a customer-first platform that enhances operational efficiency, improves tenant experience, and drives revenue growth for storage operators across the U.S. Backed by a growing team and a national footprint, we're transforming how the industry thinks about smart automation and remote monitoring. Role Overview As a Customer Success Specialist, you'll play a mission-critical role in helping our B2B2C clients realize the full value of our technology. From onboarding and training to ongoing engagement and upsell support, you'll be a trusted guide in their success journey. The ideal candidate is personable, tech-savvy, detail-oriented, and thrives in a fast-paced, high-touch communication environment. Key Responsibilities Client Onboarding & Training: Lead new clients through setup and training to ensure a smooth launch and fast time-to-value. Relationship Management: Maintain consistent communication and engagement cadence via phone, Zoom, Slack, and chat. Customer Success Planning: Develop and execute tailored success plans based on client goals and usage data. Support & Problem Solving: Provide responsive, thoughtful support to help customers navigate challenges and maximize satisfaction. Advocacy & Feedback: Be the voice of the customer internally; gather insights to improve products, services, and team processes. Upselling & Retention: Identify and act on opportunities to expand customer relationships and reduce churn. Quarterly Business Reviews (QBRs): Present performance reports and strategic recommendations to customers and internal stakeholders. Cross-Team Collaboration: Work with Sales, Marketing, and Product to align on goals and ensure a seamless customer experience. Qualifications 2-3+ years in customer success, account management, or customer-facing B2B/B2B2C roles (SaaS or Self-Storage a plus) Strong communication skills with a high volume outreach style (calls, Zoom, chat) Confident delivering training and onboarding both virtually and in person Proficient with CRM systems and customer success platforms Able to analyze client behavior and recommend strategic improvements Technically curious and eager to learn evolving product capabilities Bachelor's degree in Business, Marketing, or related field preferred Preferred Experience Self-storage, insurance sales, or networking, services industry Hosting virtual-based training or webinars Familiarity with Slack, Google Suite, Microsoft Teams, Gainsight Benefits & Perks Competitive salary Performance bonus + stock option eligibility Health, dental, and vision insurance Paid time off (PTO) Opportunities for growth in a fast-scaling technology company Hybrid/remote flexibility How to Apply: Send your resume and a short cover letter to ************************* StorageDefender is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

CellGate - Gold Key Support Team Join our elite customer support team at CellGate, where you'll provide top-tier support for our access control solutions to homeowners, property managers, and dealers. Essential Requirements: Strong customer service background Technical aptitude and willingness to learn Salesforce experience preferred Key Responsibilities: Guide customers through product activation and implementation Manage customer data and cases in Salesforce Provide support and troubleshooting Maintain detailed customer accounts and documentation Skills & Qualifications: Professional phone and email communication skills Strong problem-solving abilities Detail-oriented with excellent time management Basic software proficiency Ability to handle both customer support and onboarding of new client set-ups CellGate offers innovative access control solutions, and we're looking for someone who can deliver exceptional customer experiences in both Spanish and English. Join our team and help shape the future of property access control. Apply now!

The Customer Support Specialist is responsible for delivering exceptional service to customers through various support channels, including but not limited to email and chat, ensuring a seamless sales experience for heavy duty parts. This role requires a strong customer-focused mindset, problem-solving abilities, and an in-depth knowledge of our product offerings. The specialist will engage with customers, assess their needs, and provide solutions that align with product availability and company profitability goals. DUTIES & RESPONSIBILITIES Provide expert assistance in identifying and sourcing heavy duty parts based on customer requests via support channels. Offer recommendations for complementary products to ensure a comprehensive service experience. Maintain the confidentiality of pricing lists, structures, and other sensitive company information. Respond to customer inquiries regarding products, pricing, availability, and features, while offering alternative solutions when necessary. Share digital resources with customers to enhance their access to product information and self-service tools. Stay up to date with company initiatives and cross-functional projects to provide well-rounded support. Collaborate with internal teams to ensure smooth order fulfillment and resolve any service issues. Demonstrate a strong commitment to customer satisfaction, actively seeking ways to improve the overall support experience. EDUCATION & TRAINING High School Diploma (or GED or High School Equivalence Certificate) Required Additional training or certification in sales or customer service is a plus. Proficiency in Windows-based applications, including Excel, Word, Teams, One Drive, and Outlook. Ability to quickly learn and utilize internal software and customer support systems. Typing proficiency of 30-40 wpm KNOWLEDGE & EXPERIENCE Minimum of 10 years of experience in sales, preferably in heavy duty parts. Proven track record of providing high-quality customer service and support. SKILLS & ABILITIES Active Listening: Ability to fully engage with customers, understand their needs, and provide appropriate solutions. Effective Communication: Strong verbal and written communication skills to interact with customers and internal teams professionally. Time Management: Ability to prioritize tasks efficiently and manage workload effectively. Persuasion & Sales Acumen: Skilled in recommending and upselling products to enhance customer experience. Service Orientation: A proactive approach to assisting customers and resolving issues promptly. Critical Thinking: Ability to analyze situations, evaluate options, and implement effective solutions. Problem Sensitivity: Recognizing potential issues before they escalate and addressing them proactively. Deductive Reasoning: Applying general knowledge and company guidelines to specific customer situations. Verbal Communication: The ability to clearly articulate ideas, instructions, and information in a way that is easily understood by others. Listening Comprehension: The ability to actively process and interpret spoken information to ensure effective communication. Reading Comprehension: The ability to accurately understand and interpret written information, instructions, and documentation. Written Communication: The ability to convey ideas and information in writing in a clear, concise, and professional manner.

SAMPA, founded in 1994, is one of the world's largest brands for heavy-duty commercial vehicle parts. We operate globally from our headquarters, factories, and engineering departments in the city of Samsun on the Black Sea coast. As Turkey's leading parts brand, Sampa was recently presented with the ISO 500 manufacturing award for excellence. Sampa is a unique company for several reasons. Our production area covers 150,000 square meters and includes 13 factories with integrated R&D facilities that design, manufacture, and produce all materials and parts components. Sampa's workforce is comprised of 4500+ staff, including over 220+ designers and test engineers. They design, develop, and manufacture products for warehouses around the world. Not only do we design and produce the highest quality parts, but we also offer a far wider variety, beyond any competitor, including 24 different families of truck-specific components, totaling more than 60,000 reference parts. Responsibilities: Provide customer service by providing quotes, placing orders into SAP, investigating and resolving issues, and responding to customer/sales inquiries Maintain customer database using SAP Support warehouse with receiving and inventory management. Prepare and analyze inventory management reports Support all departments with management reporting, as well as providing backup documentation to internal and external customers (BOL's, POD's, etc) Interface with service providers in matters related to imports, exports, customs clearance, etc. Ideal Qualifications: Five years of prior experience in customer service and order entry Degree strongly preferred (Bachelor or Associate) Strong analytical ability and problem-solving skills. Proficient in MS Office (Excel skills required) SAP or other ERP experience Detail oriented and focused. Benefits: Healthcare, Vision, and Dental Insurance offered…up to 100% paid for employee and 75% paid for dependents 401(k) with company matching up to 4% of gross wages Three weeks PTO Competitive compensation based on experience and skills level

The Operations and Customer Support Specialist will be responsible for ensuring smooth operational processes while delivering exceptional customer service. This role combines operational tasks such as client onboarding with direct customer engagement and ongoing support to enhance overall efficiency and client satisfaction. The ideal candidate will be detail-oriented, possess strong communication skills, and be committed to providing high-quality support. KEY RESPONSIBILITIES Operations Support: Create customer implementation materials (timelines, communications, process documents, etc.) and track progress of implementation to the project timelines. Coordinate with various departments to streamline workflows and enhance productivity. Assist in the day-to-day operations of the organization, ensuring all company and customer processes run efficiently. · Assist in the daily operations of the office, including managing hardware purchases, supplies, and inventory. Scheduling and coordination of meetings, appointments, and travel arrangements. Maintain accurate records and documentation of operational activities and customer interactions. Customer Support: Educate customers on product features, usage, and troubleshooting techniques. Serve as the first point of contact for customer inquiries via phone, email, and chat, providing timely and accurate responses. Resolve customer issues, complaints, and inquiries with professionalism and empathy, ensuring customer satisfaction. Collaborate with internal teams to escalate and resolve complex customer issues. Maintain up-to-date knowledge of products and services to provide accurate information. Process Improvement & Reporting: Identify opportunities to improve operational efficiency and enhance customer experience. Contribute to the development of standard operating procedures (SOPs) and training materials. Assist in implementing new tools or software that improve operations and customer support. Compile and analyze customer feedback and operational data to provide insights for management. Prepare reports on customer support metrics and operational performance for review. QUALIFICATIONS Bachelor's degree in business management, or a related field preferred; 5 years of relevant experience in operations and customer support or a similar role. Strong organizational and multitasking skills, with the ability to prioritize effectively. Excellent verbal and written communication skills. Proficiency in Microsoft Office Suite and familiarity with Hubspot a plus

In this role you will provide support to customers while delivering excellent Customer Service to promote long-term customer retention. The Customer Service Representative will answer customer questions, explain product and service options, and assist customers with any existing problems. You will also maintain accurate customer records, notating any incidents or upgrades as needed, and provide customer solutions. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely. Tasks and Responsibilities: ● Support the Customer Service Center by performing tasks assigned by the Customer Success Manager ● Provide first level support to customers ● Resolve issues effectively, escalating as needed ● Greet customers with a professional and welcoming manner ● Speak to as many customers as possible daily ● Monitor and track recurring customer issues ● Update customer accounts ● Offer upgrade paths or new services to new and existing customers ● Support the Customer Success Manager as needed Requirements: ● Demonstrate experience utilising computers ● Ability to troubleshoot and effectively ● Clear communication with peers ● Must think independently with an attention to detail ● Track and monitor tasks to completion ● Must be team oriented and maintain a professional demeanor at all times ● Enjoy helping and speaking with customers ● Excellent customer service and communication skills ● Must have a collaborative approach and positive attitude Please submit your to apply!

We are hiring a Customer Service Specialist in Dallas, TX. The Customer Service Specialist is primarily tasked with the essential function of delivering exceptional customer service to our valued clients. This is an exciting opportunity to work in a dynamic and fast-paced environment, interacting with customers and ensuring their needs are met with efficiency, respect, and professionalism. Customer Service Specialist Qualifications: · Superior verbal & written communication skill-sets · Work with a sense of urgency; demonstrate timely and thoroughly execution · Upbeat & outgoing mindset with positive energy · Interacts successfully with individuals and also teams · Maintains fruitful customer connections · Prior customer service or sales experience · Interacts successfully along with all amounts of management as well as staff members · Ability to work effectively independently and within a team to perform all tasks as assigned · High school diploma or equivalent · 1 year prior sales coordination or customer support experience · Prior SAP experience is a plus · Flexible with an ability to handle multiple tasks when priorities shift · Must be available to work on-site in Dallas, TX Customer Service Specialist Tasks & Duties · Processes new orders based on customer requests. · Tracks open orders to ensure completeness in a prompt manner. Checks pricing and verifies availability. · Reviews and troubleshoots customer problems and initiates standard action for repair, replacement, return or field service as guided by customer service policies. · Provide sales support · Demonstrate solid troubleshooting skills when issues arise · Respond to customer questions · Maintain a reliable working knowledge of customer information · Effectively handle a number of competing priorities. · Handle customer inquiries, complaints, and escalations in a professional manner · Maintain accurate and detailed records of customer interactions · Other duties as assigned to meet operational needs Benefits: · Standard starting compensation is commensurate with experience · Regular performance reviews · Training, networking and development opportunities · Flexible scheduling To begin the application process, please submit your resumé.

We are seeking a motivated candidate to fill the role of Client Service Specialist in our rapidly growing firm. This is an outstanding opportunity for someone with an outgoing, friendly personality who enjoys interacting with other people. This individual should be comfortable communicating directly with clients, especially by phone. We offer competitive benefits, including medical/dental/vision insurance and 401(k) matching. This position requires a high school diploma or equivalent. Prior experience working in an office‐setting is a plus, but not required. Proficiency with Microsoft Outlook is necessary. Experience with other Microsoft Office applications, specifically Word and Excel, is also a plus. This individual will work in conjunction with an experienced Client Service Specialist. Job responsibilities will include, but are not limited to: Managing advisors' schedules Producing and completing payroll, investment account and engagement paperwork Troubleshooting client payroll issues Managing client trackers Answering and directing phone traffic Providing hospitality services to clients Cleaning and maintaining the office conference rooms and kitchen area Managing supply inventory Performing data entry, filing and scanning, and other administrative duties ABOUT OUR FIRM: We are a fee‐only financial planning and accounting firm committed to serving the comprehensive financial needs of our clients. This includes providing personal and business financial consulting, investment, tax preparation, bookkeeping and payroll services. Our firm is growing quickly and building a strong reputation within our niche. Our company fosters a team‐oriented atmosphere and has built a culture that truly makes it a fun and enjoyable place to build a career. We are very excited to welcome our next team member.

Rush Agency safeguarding families for 35 years. We secure the best coverage from top companies at competitive prices, offering home, auto, and other insurance services as a full-service agency. Role Description This is a full-time on-site role located in Frisco, TX for a Customer Service Representative. The role involves tasks such as providing customer support, ensuring customer satisfaction, managing customer service inquiries, and enhancing the overall customer experience. Qualifications Property Casualty license Customer Service Representatives and Customer Support skills Customer Satisfaction and Customer Experience skills Strong interpersonal and communication skills Ability to handle challenging situations with patience Experience in insurance or related fields is a plus High school diploma or equivalent required

In this role, you will ensure that customer inquiries are handled in a timely and professional manner, and that our customer service standards are met every day. To be successful in this role, you must have a strong professional background in customer interactions, and a commitment to providing excellent customer service and execution. You should possess excellent communication and organizational skills and must be able to work well in a fast-paced, team-oriented environment. Responsibilities: Ability to manage multiple customer accounts. Perform duties related to overall customer service and account management: logistics, contract management, and customer relations. Communicate professionally and effectively, both in writing and verbally to internal and external customers. Effectively manage a large amount of written communication and data while complying with internal and external process. Reviewing contracts, verifying accuracy and resolving discrepancies in line with company rules and guidelines Process order entry from Purchase Orders and create quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel. Ensure compliance with federal policies and current procedures. Utilize enterprise system (SAP)to input or extract material data. Demonstrates proficiency with tools, systems, procedures and processes required to create complex orders. May identify trends, analyze problems and suggest alternatives for assigned tasks. Creates, updates, archives order and customer files, as required via SharePoint and review tools Identifying potential risks contract changes may pose to company. Designing standardized language and guidelines for contracts. Maintain knowledge of Client organization and products to provide the appropriate information and support to customers. Consistently document customer service needs to identify patterns and maintain quality. Performs and assists with special projects as required. Knowledge of the Aerospace industry, SAP, FAR/DFAR knowledge recommended Requirements: Prior Aerospace industry, SAP, FAR/DFAR knowledge recommended Preferred: SAP experience preferred. Experience reading and interpreting contracts/internal documents. Experience reviewing and approving customer purchase orders. Education: Typically requires a HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience OR in the absence of a HS diploma, GED or AA/AS degree, 6 years of relevant experience is required.

FlexTek has partnered with a Waste & Recycling company in McKinney, TX that is hiring a Customer Service Representative! Great career opportunity with a growing company! Contract-to-Hire Up to $18/hr Bilingual in English & Spanish preferred (not required) Monday - Friday, 8-5, Working 100% on-site Must pass a drug and background check Responsibilities Communicate with customers via phone, email and chat High volume of inbound & outbound calls (50+ per day) Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications True professionalism At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work

About Us: Loloi Rugs is a leading textile brand that designs and crafts rugs, pillows, and throws for the thoughtfully layered home. Family-owned and led since 2004, Loloi is growing more quickly than ever. To date, we've expanded our diverse team to hundreds of employees, invested in multiple distribution facilities, introduced thousands of products, and earned the respect and business of retailers and designers worldwide. A testament to our products and our team, Loloi has earned the ARTS Award for “Best Rug Manufacturer” in 2010, 2011, 2015, 2016, 2018, and 2023. Security Advisory: Beware of Frauds Protect yourself from potential fraud and verify the authenticity of any job offer you receive from Loloi. Rest assured that we never request payment or demand any sensitive personal information, such as bank details or social security numbers, at any stage of the recruiting process. To ensure genuine communication, our recruiters will solely reach out to applicants using an @loloirugs.com email address. Your security is of paramount importance to us at Loloi, and we are committed to maintaining a safe and trustworthy hiring experience for all candidates. Loloi Rugs is seeking a highly motivated and enthusiastic Customer Service Representative for our inbound team based full-time in Dallas, TX. The ideal candidate should have excellent customer service skills, be able to multitask and manage time effectively and exhibit a high degree of professionalism. If you have prior customer service experience and enjoy a fast-paced, entrepreneurial, creative environment with a growing company, then we'd like to hear from you. How to Apply Please submit a resume and cover letter when applying. Within your cover letter, please specify your preferred salary as well as your available start. Responsibilities: Receive incoming calls and make outbound calls Maintain company standards to ensure high-quality service Build relationships with customers to ensure satisfaction and repeat purchasing Provide website login and order information to Customers and Sales Representatives Navigate proprietary software to process faxed, emailed and web submitted orders Analyze back-order reports, fill backorders, and process payment information Complete new account setups using our proprietary software Identify, assess, and maintain a follow-up on the customer, whose query you have solved, ensuring they are satisfied with the outcome Payment processing via multiple processing platforms Issue return authorizations and process credits, along with rebills to resolve shipping discrepancies Generate and effectively communicate Reports to provide to the customer or representative Attend required departmental meetings Coordinate with internal departments to find solutions and resolve matters Provide customers/ Reps with accurate shipping quotes and services Possess the ability to organize and maintain a positive & productive work environment as well as an organized and clean work area Qualifications: Excellent organization skills Must be able to multi-task, prioritize and manage time effectively Excellent verbal and written communication skills Proficiency in administrative and documentation procedures Ability to always remain professional and courteous with customers Requirements: High School Diploma or equivalent; college degree preferred 2+ years of related work experience in a customer-oriented environment What We Offer Health, dental, and vision benefits Paid parental leave 401(k) with employer match A culture of meritocracy that fosters ongoing growth opportunities A stable, growing family-owned company that looks after its employees Loloi Rugs does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.

We're looking for more than just great resumes-we want standout personalities. If you're someone who brings positive energy, curiosity, and genuine care into every conversation, you'll thrive here. This isn't just about answering questions; it's about building trust, making connections, and helping clients feel supported at every step. This is a great opportunity to work within a dynamic, supportive team and be part of a mission-driven organization that values excellence and client satisfaction. As a Client Services Specialist, you'll be the first line of support for financial professionals and clients, delivering an exceptional experience with every interaction. Tackle complex, escalated inquiries with confidence and care Guide clients through processes involving brokerage operations, account transfers, and more Provide system navigation support and ensure clients get the answers they need Log and track all client interactions using CRM tools Collaborate with cross-functional teams to resolve issues quickly and smoothly Pitch in on training and team projects to keep things running at their best You'll Thrive in This Role If You Have: 1+ year of experience in customer service or a call center Strong working knowledge of Microsoft Office A high school diploma or GED Extra Credit For: A passion for providing top-tier service and building client relationships Sharp communication and problem-solving skills Meticulous attention to detail and follow-through Experience in banking, finance, or similar industries A college degree or equivalent experience Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

At Akkodis, we use our insight, knowledge, and global resources to make exceptional connections every day. With 60 branch offices located strategically throughout North America, we are positioned perfectly to deliver the industry's top talent to each of our clients. Clients choose Akkodis as their workforce partner to solve staffing challenges that range from locating hard-to-find niche talent to completing quick-fill demands. Akkodis is seeking a Customer Service/ Operations Support Specialist for a contract role with a client located in Coppell, TX (Onsite) Pay Rate: $23.50/hr. Location: Coppell, TX (Onsite) Job Description: Our client is currently seeking an Operations Support Associate. This is a unique opportunity to join our client's team to provide technical support, troubleshooting, and world-class customer service to our field sales reps. What you will do: Respond to telephone support inquiries from Financial Advisors, their supporting staff in field, and end clients. Provide technical assistance with system status, network connectivity, along with a variety of problems of all installed applications and software products supported by IT. Provide ongoing service focused support for all aspects of web portals, identify trends, and report trouble tickets to tier 3 support. You will be responsible for creating Raving fans by delivering excellent support to all of our advisor's end-clients. The goal is to build and maintain client loyalty as well as create the world's most referable platform. Responsibilities: Provide support to our advisors and end-clients with the navigation and use of various systems associated with the Broker/Dealer Troubleshoot and resolve product or service problems, determining the cause and explaining the best solution to resolve the issue Resolve less complex problems immediately and direct complex inquiries to the IT Support team and/or vendor for resolution Utilize the CRM (Client Relationship Management) tool to record calls and status of all requests Provide follow-up to ensure full customer satisfaction Escalate requests to or consult with senior staff when solution is unclear Report problems with procedures and make suggestions for improvement Participate in special projects that enhance the overall advisor and client experience Provide support to our clients in all aspects of the Client and Advisor Portals Maintain high level standards of call handling requirements and quality review scores while adhering to assigned work schedule Provide training support on department process and system navigation Required Skills: Demonstrated technical acumen Understanding of MS Exchange and MS Office 365 Excellent typing skills Understands how to interact with and navigate web-based applications Strong orientation toward service Patience when working with callers that are less technically proficient Strong organizational skills Excellent interpersonal communication skills. Flexible and adaptable to change in a fast-paced environment Courteous and empathetic to customer concerns Able to work well independently and within a team environment. Ability to handle challenging calls with poise, patience and positive demeanor What you should to have: Minimum Education Required High School Diploma 3+ years of technology-based call center experience 3+ years of overall PC tech experience 3+ years of experience w/ Windows Previous customer service background and experience a plus If you are interested in this Operations Support Associate then please click APPLY NOW. For other opportunities available at Akkodis go to **************** If you have questions about the position, please contact Priyanka Khurana at ********************************* Equal Opportunity Employer/Veterans/Disabled Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ********************************************** The Company will consider qualified applicants with arrest and conviction records.

About Us: Born from Loloi Rugs - an industry leader that has been trusted by thousands of the world's top designers and retail stores - Joon Loloi is an e-commerce retail destination delivering an insider's perspective on home furnishings. Our online selection of furniture, rugs, lighting, and décor is a combination of exclusive in-house design, signature trademarks, and expertly curated pieces for every room and everyone. Security Advisory: Beware of Frauds Protect yourself from potential fraud and verify the authenticity of any job offer you receive from Loloi. Rest assured that we never request payment or demand any sensitive personal information, such as bank details or social security numbers, at any stage of the recruiting process. To ensure genuine communication, our recruiters will solely reach out to applicants using an @loloirugs.com email address. Your security is of paramount importance to us at Loloi, and we are committed to maintaining a safe and trustworthy hiring experience for all candidates. Joon Loloi is looking for a talented Customer Experience Specialist. Here at Loloi we craft products to create beautify spaces and we are seeking to develop a unique customer experience that embodies eCommerce, inspiration, value add services, design tools, and community for design enthusiasts and trade professionals alike. Our Customer Experience Specialist will most often be the first point of contact for our customers, handling inbound and outbound calls with professionalism, courtesy, and efficiency. The primary responsibility will be to provide exceptional customer service and support, resolving inquiries, and ensuring overall customer satisfaction. This position requires excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment. As an integral part of the Joon Loloi Customer Experience Team, this role will work closely with Training, Branding, and Merchandising to ensure they have a deep understanding of the product, the brand and provide exceptional service through every customer contact. This position is based on-site Monday-Friday at our Dallas, TX headquarters. Responsibilities Handle Inbound Calls: Receive incoming calls from customers, addressing their queries, concerns, and requests promptly and accurately. Offer personalized solutions to meet their specific needs Outbound Calls: Make outbound calls to follow up on customer inquiries, conduct surveys, confirm appointments, or inform customers about new products and services Customer Support: Provide excellent customer support via phone, email, or chat. Assist customers with troubleshooting issues, navigating through products/services, and resolving complaints to ensure a positive experience Product Knowledge: Acquire in-depth knowledge of the company's products, services, and processes to effectively assist customers and address their inquiries Data Entry: Accurately document customer interactions, inquiries, and feedback in the company's database or CRM system. Maintain detailed records for future reference and follow-up Problem Resolution: Proactively identify and resolve customer issues, ensuring their concerns are addressed in a timely and satisfactory manner Upselling and Cross-Selling: Identify opportunities for upselling or cross-selling products and services to customers, enhancing their overall experience and contributing to revenue growth Team Collaboration: Work collaboratively with other team members and departments to ensure smooth operations, escalate complex issues when necessary, and participate in ongoing training and skill development Adherence to Policies: Comply with company guidelines, call center protocols, and established processes to maintain high-quality service delivery and uphold the organization's reputation Performance Metrics: Achieve individual and team performance goals, including call handling metrics, customer satisfaction scores, and sales targets, as applicable Experience, Skills, & Ability Requirements High school diploma or equivalent; additional education or certifications are a plus Previous experience in a call center or customer service role is preferred but not mandatory Previous experience in design or keen interest in interior design Excellent communication skills, both verbal and written, with a strong command of the English language Active listening skills and the ability to empathize with customers' needs and concerns Strong problem-solving skills and the capacity to think quickly on your feet Basic computer proficiency and familiarity with CRM software and call center systems Patience, resilience, and a positive attitude even during challenging interactions Ability to multitask and manage time effectively in a fast-paced environment Willingness to work flexible hours, including evenings, weekends, and holidays, if required Highly organized and skilled at time management Possess personal qualities of integrity, credibility, and commitment to corporate mission What We Offer Comprehensive health, dental, and vision benefits 401(k) with employer match Paid parental leave A culture that fosters ongoing growth opportunities A stable, growing family-owned company that looks after its employees Loloi Rugs/Joon Loloi does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.

Benefit highlights: 11 Paid Holidays, 15+ days of PTO, 401k Matching, Health Benefits, and more! Workdays- Monday-Friday- HYBRID WITH NO WEEKENDS! PlainsCapital Bank is currently looking to hire a The Treasury Management Client Services Specialist in Dallas, Texas. This position is responsible for the delivery of highly personalized client service engagements with the ultimate goal of delivering a one-call resolution. Will serve as the front-line contact for all Treasury Management commercial clients and will assist with complex solutions and other projects as needed. Responsibilities Provides highly personalized client service for all Treasury Management products and services. Treats customers and coworkers with a high level of professionalism at all times and attends client meetings and trainings in person, as needed. Coordinates communication with Treasury Management sales, back office, and front office staff to ensure timely processing of all requests; completes follow up and follow through style communication. Assists with testing of Treasury Management product files (ACH, Positive Pay, FTP formats, etc.) as needed. Performs installation, system testing and ongoing support for deposit direct clients. Acts as a liaison for internal and external clients for various treasury product vendors in order to drive client resolution of products such as Account Recon, Lockbox, Positive Pay, Deposit Direct, etc. Performs other duties as required. The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required and may be changed at the discretion of the Company. Qualifications High school diploma, general education degree (GED), or equivalent required; Associates degree or higher preferred. Two or more years of experience working in a client/customer support role with at least 1 of those years being in a financial services environment required; commercial banking strongly preferred. Proven strong service orientation and professional customer service skills with the ability to spend significant amounts of time answering customer inquiries via phone and email. Excellent verbal, written, and interpersonal communication skills. Excellent PC skills, including word processing and spreadsheets via Microsoft Office products, Adobe Pro and other custom applications and systems. Excellent analytical, time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment. Must be self-motivated with strong attention to detail and accountability. About Us PlainsCapital Bank was founded in 1988 by a group of young bankers who dreamed of bringing relationship banking to their hometown of Lubbock, Texas. With the acquisition of Plains National Bank, a Lubbock financial institution with one branch and approximately $198.8 million in assets, they began growing the bank one relationship at a time. Over 30 years later, PlainsCapital Bank has held fast to its tried-and-true relationship-based culture and its commitment to financial strength and stability. PlainsCapital Bank ranks sixth among the largest banks headquartered in Texas by deposits and has a statewide presence with approximately 59 locations in markets such as Austin, the Coastal Bend, Dallas, Fort Worth, Houston, Lubbock, the Rio Grande Valley, and San Antonio. Backed by decades of experience, our knowledgeable bankers are renowned for their straightforward approach and for taking exceptional care of their clients. They bring both financial and industry expertise along with vast local market knowledge to each client relationship. PlainsCapital Bank conducts both commercial and consumer banking, providing a full suite of commercial banking products and services to fit any business model and convenient services, personal attention, and account features to help simplify managing personal finances. PlainsCapital Bank continues to remain strong and stable, delivering highly personalized service and a single point of contact to help customers reach their financial goals. To learn more, please visit us online at plainscapital.com/about .

What we're looking for We need someone who is just not transactional call center agents but who can speak with guests and customers/dealers to build relationship They should be able to think logically and provide help with different scenarios Please submit mix bag of resumes and not just call center experience candidates This would be 6 months of contract role with high possibility of extension or conversion Shift Timings could be between M-F 7AM-7PM CST and 8AM-6PM CST This is an onsite role, need someone who can come to the office Monday-Thursday JOB DESCRIPTION What you'll be doing Our Client Customer Brand Engagement Center Internship Program provides college students with exposure to the automotive industry while working in a corporate environment at our Headquarters in Plano, Texas. Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Our Client. As one of the world's most admired brands, Our Client is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for diverse, talented team members who want to Dream. Do. Grow. with us. What we're looking for Our Client and Lexus' Brand Engagement Center is looking for passionate and highly motivated Interns to work in a world-class contact center. The skills you acquire will be invaluable for your career. Through your experience at Our Client, you will: • Expand your communication skills • Test drive a career and get a better grasp of your goals and interests • Network with professionals in your field of interest • Develop a confident, professional image • During your internship, your primary role will be to act as a liaison between Our Client/Lexus owners, prospective owners, dealerships, area offices and headquarters by supporting our national contact center via answering incoming phone calls on a daily basis. • You will receive five weeks of comprehensive training on Our Client (possibly Lexus) vehicles, policies, products and services, communications, problem solving and negotiation, and customer satisfaction. • Your primary role will be to act as a liaison between Our Client/Lexus owners, prospective owners, dealerships, area offices and headquarters. • You will be expected to evaluate customer inquiries/concerns, (i.e. financial assistance, dealer sales, service or product related concerns), and determine the appropriate action to positively impact owner satisfaction and retention. • Our Our Client Customer Brand Engagement Center is one of the key departments that offers entry-level positions with tremendous opportunity to learn about our products and the inner workings of the company. • As an Intern, your overall mission is to “Build Lifetime Advocates for Our Client/Lexus”. • Your role will support the department's objective to provide world-class customer service to Our Client/Lexus owners and future buyers. Requirements: Qualifications/ What you bring (Must Haves) - Highlight Top 3-5 skills Strong project management skills Computer skills - comfortable learning new systems Developing process documentation Strong analytical and problem-solving skills Superior written and verbal communication skills Ability to work with cross-functional groups Strong customer service mindset Ability to formulate and present recommendations regarding functional and technical solutions that improve business processes, enhance user experience, or reduce operating expenses Added bonus if you have (Preferred): Bilingual English/Spanish

The Customer Support Representative II (CSR II) plays a pivotal role in ensuring customer satisfaction, retention, and loyalty. As a key member of our customer support team, you will be responsible for providing excellent service to our customers, resolving technical issues, and ensuring a positive customer experience. The Shifts available are from 8:00 AM to 5:00 PM, 4:00PM to 12:00 AM, & 12:00 AM to 9:00 AM CST. RESPONSIBILITIES/ESSENTIAL FUNCTIONS: Serves as the first point of contact for customers seeking technical assistance via phone, email, and computer chat. Answer inbound customer inquiries via phone, email, chat, or other communication channels in a professional and timely manner. Troubleshoot internet connection issues, identify problems related to service outages, slow speeds, and hardware configurations, and provide solutions or escalate issues to the technical support team. Performs remote troubleshooting through diagnostic techniques and pertinent questions. Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining LAN performance. Determining the best solution based on the issue and details provided by customers. Direct unresolved issues to the next level of support personnel. Provide accurate information on products or services. Provide timely follow-ups and updates customer status and information. Works cohesively with the team to relay information to appropriate levels of management. Improves client references by recording events, root cause and resolutions, and maintaining documentation. Responsible for de-escalating irate customers. Achieve and maintain expected benchmarks communicated by management monthly. Prepare reports as required; enter project information within proprietary software to track progress and completion of projects per line of business, department, communication channel, etc. Update messaging and Website for any service events or affected areas during outages. Maintain communication with management regarding development within areas of assigned responsibilities. Assist the NOC teams with onsite in unit scheduling. Participate in mandatory meetings and training. Maintain a positive, empathetic, and professional attitude towards all internal and external customers. REQUIRED QUALIFICATIONS: Education/Experience: High School Diploma or GED. 4+ years of experience in a service/tech support role. Has a successful track record of problem solving in customer service/support role. Ability to work in a collaborative environment and adapt to changing circumstances. Experience with ticketing systems, Intercom and Aircall is a plus. Ability to work a flexible schedule that includes weekends, evenings, holidays. Is organized with strong follow-through. Must have high speed internet, quiet workspace free from distractions, and a backup plan for power and internet outages. This role requires you to be at your desk, ready and available to take calls during scheduled hours. Can easily navigate computers and CRM systems. Excellent communication and team leadership skills. Understand critical milestones that drive operational excellence. Flexibility working a variety of shifts with minimal notice. Basic technical knowledge. Proficiency in the use of a computer, and software applications including Microsoft Office. Knowledge, Skills, and Abilities: Highly organized and attentive to detail, with the ability to work on multiple tasks/projects simultaneously (multi-task). Effective interpersonal skills with the ability to work with personnel at all levels, both within and outside the company. Ability to work independently with minimal supervision on a highly productive team. Ability to manage budgets, timelines, and resources effectively. Easily takes initiative and works independently. Maturity, professionalism, and good work ethic. Preferred Qualifications: Bilingual in English and Spanish. Experience with Zendesk Bachelor's Degree. Benefits: Join a dynamic, fast-growing company where you will have the opportunity to make an immediate, high-level impact to Aerwave's growth and success. Clear line of sight for career advancement and significant accomplishments. Base salary that is externally competitive and bonuses and ad-hoc recognition awards, that are based on efforts and tied to performance. We work hard at Aerwave, and you will too. But that means we need time off to rest and recharge. The Company offers a generous PTO policy. Additionally, you receive 15 paid Company holidays. High-quality health care coverage through Aetna Base Plan. Aerwave covers 100% of the premium for the base plan and up to 75% of the premium of any higher-tier insurance plan. 401(k) matching 100% up to 4% of base salary.