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  • Customs Brokerage Specialist

    Alba Wheels Up International, LLC

    Customer Service Associate Job In Philadelphia, PA

    Alba Wheels Up is a premier Customhouse broker and Freight Forwarder. Alba Wheels Up has become the standard for the expertise needed to handle the Wearing apparel, Perishable, Electronics and Marble & Stone sectors, traditionally the most difficult commodities to both harmonize and provide supply chain management to. Our Global network provides true door-to-door service and supply chain management required in today's logistics environment. Our advanced transport management platform ensures visibility of our client's freight from point to point. All team members are encouraged and supported to obtain their career and personal goals while working in world class facilities. Responsibilities Process Customs brokerage for air, truck, and ocean shipments and other modes of arrival into the USA. Receive, review, and process import documentation from overseas agents/clients. Secure arrival information from various modes of arrival (air, ocean, truck, rail, mail and/or passenger). Data entry and processing of various clients import shipment(s) via related documentation received and presentation to U.S. Customs and/or other participating Government Agencies. Classify imported goods with appropriate HTS (harmonized tariff schedule) over broad range of commodities and special exception/exclusions for appropriate duty application. Update shipment status daily and enter notes in Cargowise system. Follow through on Customs matters and immediate resolution of problems that might occur. Respond to client inquiries and inter-company inquiries in a prompt and timely manner. Process remote filings (RLF). Submit payment to steam ship lines and send out endorsed original bill of ladings when required. Invoicing files within 48 hours of shipment release. Scanning documents into Cargowise system shipment files. Send out delivery order and supporting documentation to assigned trucker(s). Communicate with trucker(s) when cargo is available or if there is an issue with a shipment. Resolve issues with pick up of cargo at locations and relay to the client(s) accordingly and in a timely manner. Secure aggressive cost for maximum profitability, while satisfying client's requirements. Adhere to all domestic and international shipping regulations. Secure and post vendor invoice to payables in shipment file. Performs other related duties and projects as requested or assigned by manager. Requirements High School diploma or equivalent A minimum of 5 years of relatable work experience in freight forwarding and customs brokerage industry Exceptional customer-service communication skills (both verbal and written) Must be able to multi-task and work in a high pressure environment Strong attention to details and organizational skills Upholds a high level of discretion and confidentiality Must be a team player and able to work independently, by being proactive and having a flexible attitude. Proficient in Windows and Office Suite Experience working with Cargowise Customs Brokerage license is a plus Alba Wheels Up International Company is an Equal Opportunity Employer.
    $33k-64k yearly est. 1d ago
  • Sales and Service Representative

    Heritage-Crystal Clean, LLC 4.5company rating

    Customer Service Associate Job In Pennsauken, NJ

    Join the Crystal Clean Team as a Sales & Service Representative! Are you a driven, customer-focused professional looking for a dynamic career in a thriving industry? Crystal Clean (CC) is seeking passionate individuals to join our growing team as a Sales & Service Representative (SSR). As a leader in the environmental waste services sector, we offer competitive compensation, outstanding benefits, and ample opportunities for career advancement. Why Crystal Clean? At Crystal Clean, we pride ourselves on being more than just a company—we’re a community. By joining us, you’ll become part of a forward-thinking organization that values its employees and strives for excellence in everything we do. Enjoy the perks of working for a leading firm while contributing to a cleaner, greener future. What You'll Do: Drive Sales Growth: Implement effective sales strategies to expand our business with new and existing customers. Deliver Top-Notch Service: Provide essential services at customer facilities, including parts washing units and waste drum pickup, using our state-of-the-art equipment. Ensure Safety and Efficiency: Adhere to all safety guidelines, inspect your vehicle and equipment, and align work orders to minimize travel time. Cultivate Relationships: Develop and maintain strong relationships with customers, pursue additional services, and generate new business opportunities. Achieve Goals: Meet sales quotas and contribute to overall revenue growth. What We’re Looking For: Strong Communicator: Excellent communication skills with a keen attention to detail. Customer-Focused: Ability to engage effectively with customers and colleagues. Tech-Savvy: Proficient in operating various equipment, including electronic devices and truck gear. Experienced: Route sales experience is a plus, but not required. Certified: High School diploma or equivalent, with a Class B CDL, Med Card, Airbrake, and HAZMAT certifications. Physical Requirements: Lift materials weighing up to 80lbs regularly. Handle and maneuver drums of waste/product, sometimes exceeding 400lbs. Complete a pre-employment physical and drug screening. Work Environment: Diverse work settings with varying noise levels. Frequent physical activity including bending, lifting, and climbing. Why You’ll Love Working Here: Competitive Salary: Attractive compensation package with performance incentives. Comprehensive Benefits: Health, dental, vision, and more. Career Growth: Opportunities for professional development and career advancement. Inclusive Culture: We value diversity and strive to reflect the communities we serve. Apply Today! If you’re ready to make a meaningful impact with a leader in environmental services, apply now to become a Sales & Service Representative at Crystal Clean. Together, we’ll drive innovation, deliver exceptional service, and create a cleaner, safer world. Crystal Clean LLC is an Equal Opportunity Employer. Crystal Clean expressly values diversity, equity, and inclusion, and encourages the applications of individuals from diverse backgrounds, so that Crystal Clean reflects the communities and customers that we serve. The average annual earning potential for this position is $50,000 - $75,000, and includes benefits such as the following: Health, Dental and Vision insurance Wellness Program Flexible Spending Accounts Life Insurance Long-Term Disability Employee Assistance Program Tuition Reimbursement The compensation for this role is comprised of a weekly base salary plus uncapped commission. Actual total earnings will vary based on performance and location and may fall outside of the range shown.
    $50k-75k yearly 15d ago
  • Customer Service Technical Support

    Ionos 4.4company rating

    Customer Service Associate Job In Philadelphia, PA

    IONOS, Inc. is a subsidiary of United Internet, a profitable, publicly held German company with a market cap of over $8 billion. IONOS' North American headquarters is located in Philadelphia PA. IONOS is known for its comprehensive and affordable Internet products - its unique business model positions it as a one-stop-shop for web solutions. From domain registration to web hosting, site creation, technical support and cutting edge technology, IONOS offers users every available resource to easily and affordably create and maintain an optimal online presence. IONOS has grown since it introduced its distinctive approach to the U.S. market in October of 2003. Since the launch of its complete product line in the US, IONOS has become one of the premiere web hosting companies serving the US market; making it one of the country's top 5 web hosting companies. We are always seeking technically minded individuals with a passion for helping others to join our team in our new Center City office. Our contact center teammates assist callers with virtual servers, building websites and other general technical and non-technical issues. Responsibilities may include assisting customers with dedicated, root, and VPS server products via phone, email and chat. Assisting customers with their drag and drop website builders, domains, e-mail, e-commerce packages and other support. Our staff also make recommendations and market new products to clients. Exceptional customer service skills are needed with all of our roles, prior customer service experience in various settings is needed. Prior experience in technical support and website technical knowledge a plus. Founded in 1988, IONOS is a global leader among web hosting providers. Internationally, IONOS maintains more than 8 million customer contracts with both consumer and business users and the IONOS group manages over of 19 million domain name worldwide. It also operates 10 highly-secure, green data centers housing more than 90,000 servers. IONOS is an Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law.
    $29k-37k yearly est. 11d ago
  • Customer Service Representative

    Tential

    Customer Service Associate Job In Malvern, PA

    Customer Service Representative Requirements Minimum of 1 year of experience in customer service in a high volume, fast-paced environment (preferred) You crave transactional based work where you can check “to-dos” off your checklist You are passionate about customers/clients and are fulfilled by finding solutions in real-time over the phone, or communicating via email You can work in a fast-paced environment where multitasking and organization skills are required You pay attention to detail and have strong problem solving and decision-making skills You are a team player who is self- motivated, has a sense of urgency, and looks for process improvement You demonstrate integrity, exhibit team spirit and enthusiasm, and establish trust and credibility You have strong interpersonal, and communication skills You have an interest in working with a hybrid model both on site and remote. Company Benefits Long-term opportunity with a great chance of being hired permanently Incredible company culture with great growth opportunities Non-sales Customer Service Representative Job Description Our client is seeking individuals to join their team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for handling customer service and support calls as well as data entry. Daily, this role will require you to: Answer customer service phone calls and emails, and either resolve the issue or escalate the call to the next level. Document records of customer interactions, transactions, and inquiries. Provide resolution to any complaints and escalate, as necessary. Refer unresolved customer issues to designated departments for further investigation. Enter new customers in multiple software systems using submitted account paperwork. Enter consumer refunds in a timely and accurate fashion. Enter and track customer hardware service requests (RMA's). Hybrid after Training 3 days in the office Monday & Friday from home Tuesday-Thursday onsite in Malvern, PA #RapidHire #LI-KV1 #ZR
    $27k-36k yearly est. 2d ago
  • Customer Service Fundamentals Career Training Opportunity

    Year Up United 3.8company rating

    Customer Service Associate Job In Claymont, DE

    Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Bank of America, Exelon Corporation, or JP Morgan Chase, among other leading organizations in the Wilmington area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U. S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelorʼs degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Customer Success - Data Analytics - Investment Operations Get the skills and opportunity you need to launch your professional career. 75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year. PandoLogic. Category:Customer Service, Keywords:Customer Service Representative, Location:Claymont, DE-19703
    $34k-38k yearly est. 2d ago
  • Client Service Representative - Corporate Partner Team

    CSC (Corporation Service Company 4.8company rating

    Customer Service Associate Job In Wilmington, DE

    Wilmington, DE (Hybrid) Monday - Friday, 9:00am-6:00pm Are you passionate about delivering exceptional service? Us too. Our Corporate Partner Service Team is the service hub for all of our clients affiliated with the Corporate Partner Program. Many of these partners have specific ways they need us to handle their work as they have an additional responsibility to serve an end-client. Our team works with both CSC and incorporate.com services and products, often finding creative ways to accomplish client goals and improve the working relationship between us and our partners. We create new pathways within CSC's service lines to ensure our partners are taken care of. We're a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service quality, giving back to the community, and devoted to continuous improvement, CSC is the business behind business . Some of the things you'll be doing: Build relationships with our clients to better understand their unique needs and concerns Research, analyze, review, and process legal documents Fulfill requests and answer questions for internal and external customers via phone or electronically Provide excellent client service to both internal and external clients Manage client portfolios and organize workflow to meet clients' time frames and demands Data entry of client information, electronic filing, and retrieval of documents Navigate between multiple databases quickly and accurately Recommend process improvements where applicable Maintain and grow existing client business by providing outstanding service and by recognizing and proactively offering appropriate services What technical skills, experience, and qualifications do you need? At least 5 years of experience working in a business to business customer service or administrative capacity Energetic self-starter who thrives in a fast-paced, team-oriented environment Attention to detail and accuracy Strong research skills Strong prioritization and time-management skills Flexibility and agility, with the ability to multitask Problem-solving skills Strong computer skills and proficiency in MS Office, Word, and Excel Excellent verbal and written communication skills Salesforce experience a plus Candidates for this position must be eligible to work without sponsorship. Time on-site or time zone may be necessary based on business need. #LI-LE1 #CSCServiceCareers #CSCCustomerService #INDC
    $43k-62k yearly est. 4d ago
  • Psychics, Mediums & Tarot card Readers Work From Home US & CANADA

    The Psychics Connection Inc.

    Customer Service Associate Job In Philadelphia, PA

    . Psychics, Clairvoyants, Intuitives, Mediums, and Tarot Readers Wanted (Work from Home - US & Canada) We are seeking experienced, reliable, and dedicated independent contractors to fill work-from-home positions as psychics, intuitives, or tarot card readers. As a part of our team, you will take phone calls from your home, providing guidance and support to clients. Key Details: Flexible Hours: Set your own schedule, whether full-time or part-time. Choose the days and times you're available to take calls. Compensation: Starting at $0.30 per talk minute for phone sessions, with the potential for pay increases based on performance. Incentives: Earn weekly bonuses ranging from $20 to $100. Payment: Get paid daily or weekly via PayPal, direct deposit, or check. Chat-only positions are not available. Requirements: Must be experienced in providing psychic or tarot readings (professional experience is not required, but experience is necessary). Commitment to consistent availability is essential. Serious applicants only if you're unable to log in regularly, this role may not be the right fit. ID and W-9 required upon hiring. We look forward to your application!
    $30k-67k yearly est. 13d ago
  • Executive, Customized Services Agreements (CSA) Controller

    GE Aerospace 4.8company rating

    Customer Service Associate Job In West Chester, PA

    SummaryJob Description Are you ready to elevate your career in finance and make a significant impact at GE Aerospace? As a Financial Controller, you will be at the forefront of accounting for our portfolio of long-term service agreements within the Commercial Engines & Services (CES) segment. You will drive our Controllership mission, ensuring timely, high-quality financial reporting that fuels business decisions. Your key responsibilities will include championing technical accounting compliance, fortifying financial and operational internal controls, simplifying accounting processes, and achieving operational controllership excellence. You will navigate internal and external business challenges, recommending innovative solutions to enhance our accounting and financial reporting practices. Collaborate with business teams across the CES segment and work closely with the Service Agreement Operations (SAO) General Manager to make impactful decisions. If you have a passion for precision, excellence, and driving financial integrity, this is your opportunity to shine at GE Aerospace. Roles and Responsibilities Policy Interpretation and Compliance: Set and interpret policies to maintain compliance with US GAAP, GE Aerospace accounting policy, and GE Engine Services Standard Operating Procedures. Provide technical support to the finance and operations community and assist sales and commercial teams with commercial contract structuring. Technical Accounting Leadership: Drive accounting compliance with operations teams and ensure the application of accounting standards and local statutory standards, with a key focus on revenue recognition. Serve as a voting member of the CSA Steering Committee. Advisory Role: Advise business leaders on complex financial accounting and reporting issues, transaction structuring, including purchase accounting and M&A activity. Financial Integrity: Lead efforts to ensure the integrity of financial reporting data through the implementation and execution of controls in compliance with the Sarbanes-Oxley Act (particularly sections 302 and 404). System Development: Set strategy for and oversee implementation of enhancements to accounting, financial reporting, financial control, and information systems to ensure adequate records, appropriate authorizations of transactions, and safeguarding of assets. Lean Principles: Set priorities for the CSA Controllership team and ensure execution against those priorities through the application of Lean principles. Regulatory and Audit Liaison: Act as the key contact for external auditors. Team Leadership: Lead a team of professional direct reports, attracting, retaining, growing, and developing future controllership talent. Coach broader GE Aerospace Finance professionals on controllership and compliance skills. Stakeholder Relationships: Form close relationships with key stakeholders in GE Aerospace Finance, SAO Operations, Engineering, Commercial, and Risk teams. Creative Problem Solving: Lead others to find creative solutions to address complex problems that may impact the organization. Evaluate the quality of information received and question conflicting data for analysis. Use multiple internal and external resources outside of own function to help arrive at a decision. Project Leadership: Lead functional teams or projects related to business problems and solutions. Present to leaders in functional areas and communicate complex messages, negotiating internally to adopt different points of view. Required Qualifications Bachelor's degree in Accounting or Finance Certified Public Accountant (CPA) At least 15 years of experience in an accounting or finance position Demonstrated ability to analyze and resolve problems Demonstrated ability to lead programs/projects Proven analytical and organizational ability Proven capability to document, plan, market, and execute several projects simultaneously Proven ability to deliver results on-time and with accuracy Ability to influence and drive results in a matrixed organization Ability to anticipate, communicate, report, and resolve complex issues Ability to work non-standard business hours as required to support business needs Effective problem identification and solution skills Strong interpersonal skills and professional style, including both oral and written communication Desired Characteristics Big 4 audit firm experience is preferred Aerospace industry experience and knowledge of business operations Experience in auditing, driving efficiencies, and implementing controls in financial processes Ability to anticipate, identify, and resolve complex financial issues Detail-oriented and strong time management skills Flexible approach with a strong team spirit Comfortable executing through uncertainty Join us at GE Aerospace and be a part of a team that values precision, excellence, and innovation in financial reporting and analysis. Your expertise will drive our success and help shape the future of aerospace finance. GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: Yes
    $89k-119k yearly est. 60d+ ago
  • Senior Client Success Specialist, Enterprise I

    Indeed 4.4company rating

    Customer Service Associate Job In Philadelphia, PA

    **Our Mission** As the world's number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers. (*Comscore, Total Visits, March 2024) **Day to Day** As a Senior Client Success Specialist you will communicate directly with advertising agency clients, primarily through email and phone. You will work closely with our internal Sales, Product and Technical teams to ensure a flawless experience with Indeed from the beginning. You have exceptional relationship skills, and are comfortable speaking directly with key decision-makers at Fortune 1000 and equivalent sized companies, and enjoy working closely with Indeed's Agency Sales team. You will excel in the arts of organization and prioritization and treat all clients like they are your priority through providing "WOW" experiences. **Responsibilities** + Assist new clients with their account set-up. Including making suggestions as an industry specialist, thoroughly explain Indeed products & services, and give an overall great first impression (a few boolean searches go a long way!) + Manage brand new and existing client accounts, ensuring campaigns are hitting their strategic targets. You will monitor and manage employer content & recruitment advertising campaigns including job management, display advertising, and profile branding to ensure consistent product performance and delivery. + Be an enthusiastic Indeed product specialist to best optimize clients' accounts and set them up for success. Use Indeed data and your expertise in the recommendations you make to clients about their hiring needs. As a practical example, we've consulted with some of the largest clients in the world on where they should be opening their next office(s) by showing them the talent available in those markets. + Collaborate with our Product, Operations, Search Quality and Aggregation teams to troubleshoot problems, improve processes, and ensure client satisfaction by providing client feedback to our internal partners and translating their business needs into client solutions. + Partner closely with the Agency Sales team throughout the customer lifecycle to prevent churn and ensure revenue retention and renewals. + Manage and enhance primary client relationships from executive C and B-level to specific account teams including media planners, buyers, heads of Talent Acquisition, Hiring Managers, and Recruiters. + (US Only) Visit a minimum of one client per quarter. These visits should be high impact, with a planned agenda where CS plays a leading role in the meeting. **Skills/Competencies** + 5+ years experience which can include: Industry (Recruitment, Staffing, Dot com/tech, HR Tech, Ad/Media Agency), B2B, Account Management, Customer Service (servicing internal or external customers). + Learn quickly and exhibit tech savviness. Your curiosity and passion mean that you can get up to speed and have an impact from day one. + Demonstrate relationship management, churn prevention, and client engagement skills while also understanding post-sale client lifecycle implementation and execution. + Demonstrate ability to cultivate and foster relationships with your team as well as external and internal partners. + Moderate experience examining data, trends, and client information to identify product or service growth opportunities. + Experienced in addressing large audiences and delivering clear and composed communication about advertising campaign metrics to executive-level clients and decision-makers. + Demonstrate ability to manage and retain accounts with up to $50k in annual revenue per account **Salary Range Transparency** US Remote 63,000 - 85,000 USD per year NYC Metro 67,000 - 91,000 USD per year Seattle 67,000 - 91,000 USD per year SF Bay Area 77,000 - 104,000 USD per year Scottsdale 61,000 - 83,000 USD per year **Salary Range Disclaimer** The base salary range represents the low and high end of the Indeed salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits. **Benefits - Health, Work/Life Harmony, & Wellbeing** We care about what you care about. We have a multitude of benefits to support Indeedians, as well as their pets, kids, and partners including medical, dental, vision, disability and life insurance. Indeedians are able to enroll in our company's 401k plan, as well as an equity-based incentive program. Indeedians will also receive open paid time off, 12 paid holidays a year and up to 26 weeks of paid parental leave. For more information, select your country and learn more about our employee benefits, program, & perks at **************************************** **Equal Opportunities and Accommodations Statement** Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We're proud to be an Equal Employment and Affirmative Action employer seeking to create a welcoming and inclusive environment. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran, or any other non-merit based or legally protected grounds. Indeed is dedicated to providing reasonable accommodations to qualified individuals with known disabilities to participate in the employment application process. To learn more about requesting an accommodation, please visit ********************************************** In the request for an accommodation, please inform us of the nature of your request and your contact information. If you are requesting accommodation for an interview, please reach out at least one week in advance of your interview. For more information about our commitment to equal opportunity/affirmative action, please visit our ESG home page (********************************** **Inclusion & Belonging** Inclusion and belonging are fundamental to our hiring practices and company culture, forming an integral part of our vision for a better world of work. At Indeed, we're committed to the wellbeing of our employees and on a mission to make this the best place to work and thrive. We believe that fostering an inclusive environment where every employee feels respected and accepted benefits everyone, fueling innovation and creativity. We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment. Those with military experience are encouraged to apply. Equivalent expertise demonstrated through a combination of work experience, training, military experience, or education is welcome. **Indeed's Employee Recruiting Privacy Policy** Like other employers Indeed uses our own technologies to help us find and attract top talent from around the world. In addition to our site's user and privacy policy found at **************************** , we also want to make you aware of our recruitment specific privacy policy found at ****************************/indeed-jobs . **Agency Disclaimer** Indeed does not pay placement fees for unsolicited resumes or referrals from non-candidates, including search firms, staffing agencies, professional recruiters, fee-based referral services, and recruiting agencies (each individually, an "Agency"), subject to local laws. An Agency seeking a placement fee must obtain advance written approval from Indeed's internal Talent Acquisition team and execute a fee agreement with Indeed for each job opening before making a referral or submitting a resume for that opening. **The deadline to apply to this position is 6/23/25. Job postings may be extended at the hiring team's discretion based on applicant volume.** **It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.** Reference ID: 45998
    $37k-62k yearly est. 7d ago
  • Customer Success Liaison - Eligible for $2k Sign-On Bonus!

    Nsight Health

    Customer Service Associate Job In Paoli, PA

    Job Description Join Us in Transforming Healthcare – Be a Part of Nsight Health At Nsight Health, we're on a mission to reimagine remote care and empower patients to live longer, healthier, and more connected lives. If you thrive in a fast-paced environment and are passionate about making a real impact on people’s health, we want you on our team. We’re hiring a Customer Success Liaison to be the warm, knowledgeable presence behind our Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) services. This is an in-person, patient-facing role located at our partner clinics, where you'll work directly with physicians, clinical staff, and patients. Your Role at a Glance You'll be the on-site expert—our boots on the ground—bringing remote care to life through personal connection and hands-on support. You’ll serve as the vital link between high-tech health solutions and real human relationships. What You’ll Do Build strong relationships in partnered clinics, supporting physicians, clinic staff, and helping patients enroll in and navigate our services. Troubleshoot in real time, meet enrollment goals, and track key metrics to drive program success. Educate patients and clinic teams about the benefits of RPM and CCM, helping them understand how these services improve long-term health outcomes. Collaborate with care teams to implement effective, patient-first processes. Ensure smooth patient onboarding and support engagement and retention over time. What We’re Looking For 5–10 years of experience in customer success, account management, or client services; healthcare experience strongly preferred. A strong track record of engaging clients or patients and achieving goals in a fast-paced, people-first environment. Excellent communication skills with the ability to educate, inspire, and build trust with patients. Familiarity with HubSpot, EHR/EMR systems, or customer service platforms. Bilingual in English and Spanish is a plus. Compensation & Benefits Competitive base pay Monthly bonus potential of up to $4,000 11 paid holidays per year 401(k) plan with 3% company match All equipment provided to support your success in the field A collaborative, purpose-driven work environment focused on improving healthcare outcomes Ready to make a difference? Apply today and help us bring the future of healthcare to life—one patient at a time.
    $53k-110k yearly est. 11d ago
  • Regional Internal Customer Success Expert

    Corporation Service Co

    Customer Service Associate Job In Wilmington, DE

    Regional Internal Customer Success Manager On-Site Wilmington, DE or Remote U.S. Mon-Fri 8am-5pm EST We are seeking a seasoned Customer Success Manager to champion the end-user experience across our Enterprise Technology (ET) services. This is a regional individual contributor role that will align to our global experience group and is pivotal in ensuring that our internal customers derive maximum value from our technology offerings. The ideal candidate will act as the voice of the customer, advocating for their needs by escalating, collaborating, and advising internal service lines ensuring that our services align with their expectations. Key Responsibilities: * Quality Monitoring: Continuously monitor the quality of ET services delivered to end-users, ensuring they meet established standards and identifying areas for improvement. * Experience Advocacy: Serve as an advocate for exceptional user experiences, collaborating with ET teams to implement enhancements based on user feedback. * Cross-Functional Collaboration: Work closely with various Business Units to integrate customer insights into ET strategies and solutions. * Training & Support: Develop and deliver training programs for end-users, facilitating smooth adoption of new technologies and processes. * Documentation: Create comprehensive training materials, process flow diagrams, and other documentation to support user understanding and engagement. * Tool Utilization: Leverage Service Management tools, such as ServiceNow, to track service delivery and user feedback. * Communication: Maintain clear and effective communication with users and internal teams through various channels, including presentations, infographics, and videos. * Feedback Integration: Gather and analyze user feedback to inform continuous improvement initiatives within ET services. Required Qualifications: * Experience: Minimum of 5 years in end-user training support functions, particularly in the context of new technology initiatives. * Service Management Tools: Proficiency in tools like ServiceNow for tracking and managing service delivery. * Communication Skills: Exceptional verbal and written communication abilities, with a knack for creating engaging presentations and documentation. * Problem-Solving: Strong analytical skills with a proactive approach to identifying and resolving issues. * Technical Writing: Proven ability to create clear, concise, and user-friendly technical documentation, translating complex concepts into accessible content for diverse audiences. Preferred Qualifications: * Documentation Tools: Experience with tools such as Camtasia, Adobe Creative Cloud, or other graphic design programs. * Training Delivery: Proven ability to conduct both in-person and online training or onboarding sessions. * Project Management: Familiarity with project management principles and practices. * Autonomy: Demonstrated ability to work independently with light supervision. Additional Responsibilities: * Strategic Participation: Engage in the production development process from definition through design, build, test, and release. * UX Trends: Stay abreast of UX trends and source creative ideas and inspiration from parallel analogous worlds. * User Research: Conduct interviews with Subject Matter Experts (SMEs) and users to gather insights. * Persona Development: Define various user personas within projects to tailor experiences effectively. * Testing & Discovery: Assist in testing and solution discovery to ensure user needs are met. * Survey Creation: Design and implement surveys to measure the success of user experience initiatives. * Team Collaboration: Foster a collaborative environment by sharing knowledge and best practices among team members. As a Regional Experience Ambassador, you will act as the voice of the customer (internal and external) in interactions with Enterprise Technology. Your mission is to ensure the quality of our services to end-users in the business and, subsequently, our external customers. This individual will drive a positive support experience across Enterprise Technology through holistic solution engagement, communicating promptly on progress, and handling escalated customer issues with a consummately professional attitude.
    $60k-123k yearly est. 17d ago
  • Customer Service Nights

    Samuels & Son Seafood c

    Customer Service Associate Job In Philadelphia, PA

    Samuels & Son Seafood is looking for candidates who understand the importance of getting it right for every customer, every time. As a family-owned business, we understand the importance of quality food for your customers and your family, so we work tirelessly at all hours, to bring you quality, fresh, top-notch seafood every day. Our Customer Service Team is a 24/7 department servicing customers across the globe, every hour, of everyday. We are fishing for Order Processors to join us where it all begins... with the order. The Order Processor will act as the liaison to process orders in a timely manner with accuracy, attention to detail, and efficiency. Responsibilities: Receiving orders via email Entering customer orders into system. Writing and sending email orders. Printing invoices for delivery trucks. Answers phones and emails in a timely manner. Data entry and processing. Complete call logs and reports. Administrative support for the customer service department TRAINING PROVIDED!! Our business is unique and so are our processes. Our experts provide you with all the tools necessary to get on the line right away! Night hours are flexible to meet your schedule, so tell us the hours you need, and we will get you on the hook in no time!
    $28k-43k yearly est. 9d ago
  • Sales Representative / Customer Service

    Fastsigns 4.1company rating

    Customer Service Associate Job In Cherry Hill, NJ

    Benefits: Opportunity for advancement Paid time off Training & development Competitive salary Employee discounts Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as by email, telephone, in person, and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long-term clients. PLEASE DO NOT APPLY IF YOU ARE NOT 100% SERIOUS ABOUT FINDING A NEW AND REWARDING JOB WITH A COMPANY THAT TREATS YOU LIKE FAMILY. If you are just looking for just another "job" to go to every day then please do not apply. The sign industry is ever-changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn, and has the ability to build relationships. Great listening skills, documentation, and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders, and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans, and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for anyone to fill this position, we are looking for someone who believes they are the best! We don't consider this position as entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? Compensation: $15.00 - $18.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
    $15-18 hourly 60d+ ago
  • Client Platform Specialist

    21St. Century Cyber Charter School 3.5company rating

    Customer Service Associate Job In West Chester, PA

    Support Services - Information Technology At the present time, a vacancy exists in the Information Technology Department for a Client Platform Specialist LOCATION: The incumbent in this position will report to and work out of one of our school campus located in - West Chester (Eastern PA) Our main campus location is located in West Chester: "An active university town, nestled in the heart of the Brandywine Valley just 30 minutes from Wilmington and 45 minutes from Center City Philadelphia, downtown West Chester Pennsylvania reflects the small-town charm and cosmopolitan tastes that prompted The Philadelphia Inquirer to call West Chester “one of the world's most perfect small towns.” After 90 days of employment, the successful candidate will have the opportunity to work from home for 2 days per week. This work-from-home option allows for increased flexibility and work-life balance. SUMMARY OF POSITION: The Client Platform Specialist is a dynamic position that plays a key role in supporting our users by providing exceptional technical support, administering a robust technology ecosystem, and maintaining strict confidentiality of records, information, and communications in compliance with all Federal, State and Department of Education regulations. The Client Platform Specialist will possess excellent communication skills and serve as the first line of defense for our users, troubleshooting technical issues, installing and configuring software, and ensuring a smooth user experience. This position is the frontline champion for our client platforms, ensuring their smooth operation and empowering our users to leverage the full potential of our technology. The Client Platform Specialist acts as a technical advisor, troubleshooter, and collaborator, providing exceptional support and customer service to all users with a solutions-based focus. JOB RESPONSIBILITIES: Technical Support & Customer Service Provide tier I technical support to staff and students for all client platform issues including hardware and associated operating systems and applications via the help desk ticketing system, utilizing the various communication channels available (phone, email, live chat, remote desktop, virtual meeting spaces). Utilize established troubleshooting procedures while leveraging knowledge bases to facilitate the resolution of commonly found technical challenges. Document support interactions and solutions for inclusion in the knowledge base to expedite future resolution times. Prioritize timely resolution of staff and student help desk tickets in accordance with pre-defined Service Level Agreements (SLAs). Optimize work efficiency by streamlining processes through the identification and elimination of redundant tasks, leveraging automation and the implementation of well-defined workflows. Escalate complex issues to senior IT personnel when necessary. Reset passwords, configure user accounts, and install software as needed. Perform installation, configuration, and ongoing maintenance of software applications for client devices. Perform initial diagnostics and identification of hardware malfunctions to facilitate the repair of faulty components. Manage the deployment, provisioning, and scripting of all student and staff devices. Contribute to the development and testing phases of new technologies and software deployments for our client platforms. Deliver introductory training to staff and students on all client platforms and develop comprehensive procedural documents to supplement the provided trainings. Conduct regular inventory audits of client devices to ensure inventory accuracy. Participate in job-related trainings, workshops, and conferences, along with ongoing self-directed learning, to stay current on new technologies, software updates, and security protocols. Communication & Collaboration Demonstrate excellent communication skills by actively listening to user concerns and leveraging analytical abilities to diagnose the root cause of the problem before implementing effective solutions. Adapt communication style to the user's technical proficiency, prioritizing clarity and conciseness in explaining problems and resolutions. Maintain comprehensive documentation of support tickets, interactions, technical procedures, and solutions to facilitate effective knowledge transfer. Engage in collaborative efforts with other internal teams to ensure seamless technical support and problem resolution. Perform other duties as assigned by the IT Director or IT Services Manager. ESSENTIAL JOB SKILLS: Excellent customer service, strong communication & problem-solving skills. Excellent organizational skills, and an ability to prioritize. Excellent verbal and written communication skills to clearly explain technical concepts to users with varying levels of expertise. Demonstrated ability to manage multiple priorities simultaneously. Strong understanding of computer hardware, software, and basic networking concepts. Ability to identify, diagnose, and resolve technical issues efficiently. Understanding of commonly used productivity software and troubleshooting related issues. Willingness to learn new technologies, software, and procedures to stay updated with the evolution of technology. QUALIFICATIONS: Education and Experience Associate or bachelor's degree preferred in a related discipline - e.g. Computer Science, Network Engineering or similar. Technical Certifications preferred - which may include but not be limited to Networking, Microsoft, Apple, A+, etc. Computer/network support in a help desk position or equivalent customer service experience - 1-3 years. Hands on experience with various client platforms and software products - which may include but not be limited to mac OS, iOS, Microsoft, Google, Cisco, etc.Skills and Abilities Language Skills Ability to read, analyze, and interpret professional literature, technical procedures, software manuals, and governmental regulations. Ability to write correspondence and/or procedural documents that conform to prescribed style and format. Ability to effectively present information and respond to inquiries from vendors, supervisors, staff, students and or other community members. Mathematical Skills Ability to apply basic mathematical concepts in the performance of routine assignments. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to apply sound judgment to resolve conflicts and solve problems. Ability to interpret technical instructions and regulations involving both abstract and concrete variables. Other Skills and Abilities Ability to establish and maintain effective relationships with students, staff, and parents. Ability to establish and maintain effective working relationships with staff, administration, agencies, and the community. Skill in oral and written communication. Ability to communicate clearly and concisely. Ability to meet demands from several people, effectively prioritize and multi-task. Valid Pennsylvania Driver's License. Clearances Required: Act 34, 15 and FBI Clearances Schedule: 12 Month/ 260 Day Monday-Friday 7:30am-3:30pm Telework - Hybrid Available after 90 days Salary: Grade 4 Benefit Eligible: Yes Equal Opportunity Employer The 21st Century Cyber Charter School is an Equal Opportunity Employer. 21st Century Cyber Charter School ensures equal employment opportunities regardless of race, creed, gender, color, national origin, religion, age, sexual orientation or disability. Any individual needing assistance in making application for any opening should contact the Department of Human Resources at ************.
    $57k-88k yearly est. 30d ago
  • Client Specialist

    Xiente

    Customer Service Associate Job In Philadelphia, PA

    Job DescriptionDescription: 1. Greeting all clients (including those over the phone) warmly and respectfully and direct visitors and clients to the appropriate location or person. 2. Maintain the appearance of the Hub, ensuring that it is welcoming, clean, organized and inviting to clients. 3. Record and transmit clear, concise, and timely messages from callers and visitors. 4. Mail handling: Manage all aspects of incoming and outgoing mail, including receiving, opening, dating, distributing, and making copies of incoming mail; preparing and posting outgoing mail; maintaining the stamp machine; and ensuring timely pickup or mailing of all correspondence 5. Package handling: Receive packages from couriers and other delivery services, sign for deliveries, notify the appropriate staff within 24 hours, and ensure packages are placed in the office mailbox or designated area. 6. Ensure that all forms related to applications are up to date, legible, clean and organized and packets are readily available for clients who request services. 7. Assist clients with the application process as needed and connect clients with resources. 8. Assist Economic Mobility and Housing Department with Administrative Tasks as needed, including but not limited to filing, scanning, uploading documents, scheduling appointments, and following up with clients and staff with appointment reminders. 9. Collaborate effectively to support client needs, share insights, and contribute to team projects and goals, ensuring seamless service delivery and client satisfaction. 10. Other Duties Assigned. Requirements: ? Ability to secure clearance for PA Child Abuse, PA Criminal History, FBI, and National Sex Offenders Clearance (required). ? Ability to secure health clearances every two years and TB once (required). ? High school diploma ? Good communication skills ? Customer service oriented ? Bilingual (Spanish and English)
    $41k-73k yearly est. 34d ago
  • Client Experience Specialist (50525)

    American Furniture Rentals, Inc. 4.0company rating

    Customer Service Associate Job In Pennsauken, NJ

    Job Title: Client Experience Specialist - National Accounts Department: National Accounts Reports To: Director of National Accounts BASIC FUNCTION: Coordinating all national activity between the branch location and the account. Answering account questions, resolving complaints, and addressing emergency issues when needed. Handling the account quickly and efficiently to achieve the highest level of account satisfaction. RESPONSIBILITIES: * Maintain open communication with AFR's National Accounts regarding their orders, issue resolution, invoicing questions and concerns. * Create cost analysis and quotes based on customer needs. Compose master lease to mirror quote. * Maintain team folders• Create Kit to mirror updated quote * Work with the Customer Service National Account Team to ensure seamless communication is maintained when contacted by their accounts. * Train new staff members on policies, practices and NAV program * Maintain national account customer cards to include accurate information for accounting contacts * Prepare biweekly aging reports by collecting and analyzing information pulled from NAV for all national accounts. * Review all contracts prior to invoicing for accuracy. This includes working with operations to make sure all dispatch documents are posted, in order to eliminate delays with monthly invoicing. * Create/Send monthly Invoices for all national accounts * Utilize the customer's ledger to make collection efforts and discuss open invoices and account balances. * Pull checks to evaluate payment, and educate the client on the information needed to apply payments correctly * Create/ Send Credit Memos, and Apply or Move Payments when needed * Research leads and pass on to Account Manager to pursue * Other duties requested by Account Manager as needed SKILLS: * Oral and written communication skills * Customer relations, customer service and interpersonal relation skills * Organization, planning, time management skills * Professionalism and diplomacy skills Qualifications EDUCATION/TRAINING: Degree: Bachelor's or Equivalent EXPERIENCE: Prior Installation experience required
    $34k-55k yearly est. 60d+ ago
  • Client OnBoarding Specialist IV

    Jpmorganchase 4.8company rating

    Customer Service Associate Job In Philadelphia, PA

    Are you ready to make a significant impact on the InstaMed Network. As a Contracting Analyst within the InstaMed Network, you will be responsible for ensuring accurate payments to providers during the onboarding process. Your role will involve mastering departmental procedural processes, analyzing information to determine the course of action, and ensuring compliance with business requirements. You will have the opportunity to learn standard operating procedures, process enrollments, resolve concerns, and collaborate with a team, significantly impacting the network and enhancing customer experience. Job Responsibilities: Master departmental procedural processes and analyze information to determine the course of action, ensuring compliance and business requirements. Complete due diligence and reinforce KYC policies to prevent misrouting of funds during processing of new enrollments or changes to existing accounts. Research, synthesize, and verify customer information to facilitate outreach and resolution. Identify potential fraudulent accounts using investigative skills and available resources. Manage multiple work queues and prioritize tasks to provide the best possible customer experience. Maintain a professional and courteous manner while addressing customer calls or emails. Speak with customers to review their requests and provide guidance on next steps to effectively resolve issues, promoting a positive customer experience. Communicate relevant information effectively to customers and team members, including requirements, updates, and timelines. Document progress and next steps for internal transparency. Perform any other duties applicable to the position. Required Qualifications, Capabilities, and Skills: Strong attention to detail, organizational, and time management skills. Effective and professional communication skills. Resourceful analytic thinking and sound judgment. Preferred Qualifications, Capabilities, and Skills: Customer-facing experience preferred. Experience with Salesforce or knowledge of healthcare and/or financial industry is beneficial. Proficiency with Microsoft Office and ability to easily learn new software/programs.
    $64k-93k yearly est. 31d ago
  • Client Success Specialist (B2B)

    NBME

    Customer Service Associate Job In Philadelphia, PA

    Job Description We are seeking a B2BSpecialist to join our dynamic customer support team. The ideal candidate will have a proven track record in client relationship management, preferably within a B2B environment. This role requires excellent communication skills, technical savvy, the ability to manage multiple clients effectively, strong problem-solving abilities, and a commitment to continuous improvement in service delivery. Diversity, Equity, and Inclusion Statement At NBME, we continue to innovate and improve how we fulfill the evolving needs of the health care community. This commitment starts and ends with the people at NBME. By recruiting and empowering talented individuals from various disciplines and backgrounds, which includes professionals with diverse life experiences, abilities, and perspectives, NBME can take a well-informed, robust approach to advancing medical education and assessment for years to come. We also continue to focus on ensuring that our DEI work is impactful and ingrained in everything we do, including with our staff, workplace culture, products and services, the Philadelphia community, and the broader medical education landscape. RESPONSIBILITIES Provide customer and operational support for clients, programs directors, proctors, and examinees using various exam delivery platforms to administer high and low-stake assessments. Maintain strong client relationships by addressing inquiries promptly and professionally. Collaborate cross-functionally with internal teams to investigate and resolve issues and deliver support solutions. Complete test administration tasks and deliverables within designated timelines to ensure seamless operations. Develop and refine best practices, support guidelines, knowledge base articles, and email templates to support test administration activities. Write clear, concise customer communications. Identify, investigate, and resolve registration, scheduling, and other pre-administration issues and inquiries. Provide time sensitive test-day phone support and initial troubleshooting of technical and non-technical problems that occur during testing. Document customer interactions in CRM, including details of inquiries and actions taken. Monitor, track, and follow up on open issues to ensure timely resolution. Review, investigate, and post incident reports for client review, and prepare test administration report for distribution to internal stakeholders. Performs business functions that support operational services according to established policies, procedures, and timelines. Actively participate in cross functional team meetings. Provides feedback to improve the efficiency of the customer service process and recommends potential improvements based on customer needs. QUALIFICATIONS Skills and Abilities Strong problem-solving skills to gather and analyze data for troubleshooting and resolving customer issues. Maintain a strong customer focus and attention to detail and accuracy in all interactions. Demonstrate exceptional writing skills to clearly and concisely communicate with customers. Dedicated work ethic - reliable and accountable with excellent organizational and time management skills. Possess strong technical skills, with experience using CRM software (e.g., Salesforce), service management tools (e.g., JIRA, ServiceNow), and Microsoft Office. Demonstrated ability to quickly learn and adapt to new technologies, products, procedures, and software applications to support evolving customer needs. Excellent interpersonal skills. Adept and resourceful working independently and in a team environment. Experience Demonstrated track record in client management, program management, or vendor support. Two or more years of relevant experience is required. Work Schedule 9:00 AM - 5:00 PM, Monday- Friday. The ideal candidate must be flexible and willing to work some OT as needed based on business need. Education Bachelor's Degree or equivalent work experience. About NBME NBME is a not-for-profit organization that specializes in the creation of assessments and learning tools for physicians and health professionals. Our mission is to advance assessment of these professionals to achieve optimal care for all, supporting the development of a highly effective, diverse and compassionate health care workforce. Founded in 1915, NBME develops and manages the United States Medical Licensing Examination® with the Federation of State Medical Boards. We offer a comprehensive portfolio of assessment products for every stage of the medical school journey and provide assessment services to various health profession organizations. We are dedicated to advancing innovative assessment approaches through research, collaboration and contributions to the medical education and assessment communities. In 2024, we expanded our assessment capabilities to include simulation through the acquisition of MedVR Education. Learn more on NBME's website. NBME's Community Collaborations and Contributions NBME believes that a key path to meeting our mission is collaborating with and supporting our communities. Our Community Collaborations and Contributions programs provide resources and recognition to medical educators and researchers advancing the field of assessment throughout their careers. In addition, we invest in fee assistance, scholarships and pathway programs to aid learners and help support increased representation in health care. Headquartered in Philadelphia, NBME also gives to local organizations that advance health equity and access and positively impact social determinants of health. Learn more about NBME at NBME.org. Compensation we are offering for this position is at $50,000-$62,000/year. Please note that the offered rate for this position typically aligns with the minimum to midrange of this grade, but it can vary based on the successful candidate's qualifications and experience, department budget, and an internal equity review. The NBME offers competitive salaries, excellent benefits, and a rewarding work environment. Excellent Benefits include: Healthcare, Dental, Prescription, and Vision plans; 401(k) w/match, Tuition Reimbursement Plan, Commuter Benefit: Public Transit or Parking options. Remote Friendly Workplace. NBME is an Equal Opportunity Employer. We will consider all qualified applicants for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Job Posted by ApplicantPro
    $50k-62k yearly 31d ago
  • Customer Service Center Representative (Call Center)

    QNB Bank 4.2company rating

    Customer Service Associate Job In Quakertown, PA

    FUNCTION: The Customer Service Center Representative is responsible for providing exemplary customer service to incoming callers through various delivery channels, including the telephone and internet. GENERAL DUTIES AND RESPONSIBILITIES: Models Q2 Service and Sales programs with creativity and energy such that goals are achieved, and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate. Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner. Evaluates customer needs through the use of open-ended questions and refers customers to the appropriate resource. Opens, closes, and services every type of deposit product. Completes consumer loan applications. Must have strong QNB product knowledge and actively champion QNB Service and Sales, referral and product campaigns. Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities. Assumes additional job-related duties as requested. REQUIRED TRAINING, EXPERIENCE, AND EDUCATION: Successful experience working with customers and co-workers. Must complete basic CSR training within the first 6 months of employment. Must complete CSR requirement checklist within 12 months of hire. Communication skills that model QNB's sales efforts; including the ability to identify and fulfill customers' current and future needs. Requires excellent reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent. Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures. Must successfully complete ABA Banking Fundamentals within the first year of employment. Must fulfill re-certification requirements for CSR annually. DESIRABLE KNOWLEDGE, ABILITIES, AND SKILLS: Operate standard office and phone equipment, including an adding machine, possess keyboarding and standard computer skills (i.e. Outlook, Word, Excel). Previous or current banking experience. DEPARTMENT HOURS: 8:00 a.m. to 7:00 p.m. Monday through Friday 8:30 a.m. to 4:00 p.m. Saturday
    $30k-34k yearly est. 60d+ ago
  • Guest Services Center Representative

    Jean Madeline Group 2.7company rating

    Customer Service Associate Job In Philadelphia, PA

    Job Details Entry Guest Services Center - Philadelphia, PA Full Time Non-Exempt High School $17.00 Hourly None Customer ServiceDescription The Guest Services Representative works in a team environment handling inbound and outbound client calls. This involves reserving, moving, rescheduling appointments or otherwise supporting salon/spa client needs, confirming client appointments and increasing salon/spa profit through suggestive selling. Summary of essential job functions: Answer inbound calls for all Spas/Salons and Institutes Deliver any inbound or outbound call scripts as needed. Complete confirmation calls for all Spas/Salons and Institutes Process all inbound gift certificate requests. Update any Client records as needed or as requested by a client. Collect client email addresses for confirmation use and promotional use. Offer any promotions or special events to clients Suggestive selling of services, products or special events Keeps in constant communication with Spas/Salons and Institutes. Performs any other duties requested in order to deliver the highest quality client service possible. Assists in training New Associates. Qualifications 1 year previous customer call center representative experience preferred Outgoing and energetic attitude Effectively manage large amounts of incoming calls Excellent verbal and written communication Good listening skills Multi-tasking ability Excellent problem-solving capabilities Input data quickly Reliable and dependable This position requires sitting at a desk, wearing a headset and inputting information into a computer system. Our mission is to create exceptional experiences through education, wellness and dedication, in our institutes, spas, salons and the beauty industry.
    $17 hourly 60d+ ago

Learn More About Customer Service Associate Jobs

How much does a Customer Service Associate earn in King of Prussia, PA?

The average customer service associate in King of Prussia, PA earns between $22,000 and $38,000 annually. This compares to the national average customer service associate range of $24,000 to $40,000.

Average Customer Service Associate Salary In King of Prussia, PA

$29,000

What are the biggest employers of Customer Service Associates in King of Prussia, PA?

The biggest employers of Customer Service Associates in King of Prussia, PA are:
  1. Walgreens
  2. PROCONEX
  3. Wegmans Food Markets
  4. Wawa
  5. Widescope Consulting and Contracting Services
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