Customer Support Specialist
Customer Service Representative Job 44 miles from Brick
Salary: Starting at $70,000/year
About Us
At Bevel, we help businesses accept payments easily and affordably. Since 2009, we've been supporting thousands of merchants across retail, restaurants, e-commerce, and more. We offer everything from credit card processing to next-day funding and 24/7 customer support.
But what really sets us apart? We focus on relationships-not just transactions. We work closely with our customers to help them stay compliant, save money, and grow with confidence.
The Role
We're looking for a Customer Support Specialist to join our team in Brooklyn. You'll be the go-to person for our merchants-helping them with questions, solving problems, and making sure they get the most out of our services.
What You'll Do
Manage incoming support emails and calls
Solve issues related to payment systems, equipment, and software by working with other teams to get quick solutions
Answer customer questions related to our system use
Keep clear and accurate notes on customer interactions
Share feedback with internal teams help us improve
What We're Looking For
1-3 years of experience in customer support or tech help
Great communication and problem-solving skills
Comfortable using technology and learning new systems
Friendly, patient, and professional
Must be available to work in-person at our Brooklyn office
If you're a great communicator, enjoy helping people, and are comfortable with tech, we'd love to have you join our team!
Member Service Agent
Customer Service Representative Job 44 miles from Brick
Spring Place is a private membership club and co-working space, connecting work, leisure, and culture for its community of global influencers, creative entrepreneurs, and industry leaders.
Role and Responsibilities
Greet members and guests warmly, checking them in and making them feel welcome
Assist members with requests, problems, concerns, complaints and/or incidents/accidents brought to the Member Services desk in an attentive, courteous, respectful, helpful and efficient manner and/or escalates to management
Manage Member Services mailbox: respond to member questions and/or concerns where applicable and/or redirecting emails; manage phone calls from guests, post mail and packages for members and staff, etc.
Ensure that member spaces and lobby areas are orderly and welcoming
Positive influence for productivity and assisting fellow teammates with incoming inquiries by providing solutions and resources to support their overall success
Maintenance of Spring Place member database (NEXUDUS profiles)
Properly maintains the daily log, by tracking completed tasks, issued keys, issued lockers and reviewing the communications log on a routine basis
Accommodates member and guest's needs by scheduling, confirming and changing reservations for conference accurately and timely; enforces cancellation policies and follows up on collections.
Ensures that all conference rooms are kept in accordance with standard operating procedures and health and safety guidelines.
Provides current and detailed information about all services and products offered by Spring Place; maximizes revenue by promoting services, solicits member and guests feedback.
Assist with various projects and related duties as assigned
Qualifications/ Skills
2+ years' relative experience in customer service
A passionate team player with excellent drive, confidence and interpersonal skills.
Experience with dealing with celebrities and high-profile events is useful.
Ability to work effectively under time constraints and deadlines
Enthusiastic, highly motivated and a proactive team player
Ability to multitask, prioritize and manage time efficiently
Excellent verbal and written communication skills
Must be able to work in a fast-paced environment
Flexible schedule including morning, afternoon, evening, weekends and holidays (if needed)
Reliable, representative, positive and enthusiastic
Please note this job description is intended to convey information essential to understanding the scope of the job and the general nature, level, and expectation of the work to be performed. It is not designed to cover a complete list of qualifications, skills, efforts, duties, responsibilities, or activities associated with this position, as they may change at any time, with or without notice.
Customer Service Advisor
Customer Service Representative Job 44 miles from Brick
Looking for a stable career in a rapidly growing industry? We are seeking dedicated customer service champions excited to be part of one of the world's leading online gambling companies as a member of our next training program scheduled to start on June 23rd.
This is not just a job; it is a career opportunity with an established industry leader where your contributions matter. Our leading 8-week training program provides you with the tools to succeed, and our promote-from-within culture fosters long-term growth and stability for our employees.
This full-time position follows a flexible pattern designed around the North American sports calendar (evenings, weekends, and holidays) with a rotation to ensure an even schedule.
The pay rate for this position is $23.94. Additional benefits include Company-paid healthcare for employees, annual bonus, 401(k) with Company match, and 33 paid days off.
Preferred Skills, Qualifications, and Experience
Tech-savvy, with the ability to work with various technologies to investigate, communicate and resolve customer inquiries.
Exceptional communication skills, both written and verbal.
Active listener, with the ability to understand customer needs and provide tailored support.
Customer-centric with a passion for delivering outstanding service.
Eagerness to expand personal knowledge and skills.
Meticulous attention to detail to ensure accuracy.
Ability to multitask efficiently in a fast-paced environment.
Creative problem-solving capabilities to resolve challenges independently.
Strong individual and team collaboration skills.
Maintain compliance with individual licensing requirements according to regulations.
Main Responsibilities
Ensuring every customer interaction is positive and memorable.
Using internal tools to investigate and resolve customer inquiries, coordinating with various departments and escalating issues within the Customer Service department as needed.
Engaging with customers through live chat, telephone, and email, ensuring clear and efficient communication.
Resolving customer requests and complaints promptly and courteously.
Assisting in support of various internal efforts that improve how customers perceive our platform and services.
Demonstrating a thorough understanding of policies, procedures, and licensing requirements to provide accurate information.
Promoting and advocating for responsible gambling practices among customers.
bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy - **********************************************
Client Services Representative
Customer Service Representative Job 44 miles from Brick
Job Title: Client Investment Associate
Our client is an East Coast-based fintech company, specializing in cutting-edge cash management technology designed for institutional Registered Investment Advisor (RIA) clients. With over 800 clients and a strong focus on growth, they are looking to expand their team to ensure provision of top-notch support to clients as they continue scaling.
Job Summary:
The Client Investment Associate will play a key role in managing client accounts. In this position, you will serve as the primary point of contact for the firm's clients, handling inbound calls, emails, service tickets, and ensuring a seamless experience. You will also work closely with the Product and Engineering teams, providing direct client feedback to help continuously improve firm offerings. This role requires strong communication skills, attention to detail, and a passion for delivering exceptional client service.
Key Responsibilities:
Serve as the main point of contact for institutional RIA clients, providing assistance via inbound calls, emails, and service tickets
Manage and resolve client inquiries and service issues promptly and professionally
Collaborate with internal teams (Product, Engineering, etc.) to share client feedback and insights for product improvements
Track and maintain detailed records of client interactions and issues
Ensure client satisfaction by providing timely and accurate solutions
Assist with onboarding new clients and provide ongoing support as needed
Maintain a deep understanding of the company's products and services to best serve clients
Qualifications:
Bachelor's degree or equivalent work experience
Minimum of 3 years of experience in a client service or customer support role, ideally within fintech, finance, or a related field
Series 7 license required
Strong communication skills, both verbal and written
Ability to manage multiple client interactions and prioritize effectively
Detail-oriented with excellent problem-solving abilities
Comfortable working in a fast-paced, growth-oriented environment
Compensation:
Base Salary: $75,000 - $80,000
Hybrid work schedule: 3 days a week in-office, 2 days remote
Benefits: Competitive benefits package including health, dental, and vision insurance, 401(k), and more
Customer Service Sales Specialist
Customer Service Representative Job 43 miles from Brick
Signature is a leading marketing promotions agency specializing in telecommunications. We deliver precisely targeted solutions that drive business growth and gain new customers. Our dynamic approach and sector expertise enable us to create effective campaigns tailored to each brand's unique goals. Signature works with many thriving brands, including Verizon FIOS and Wireless, offering a genuine partnership model that ensures success.
Role Description
This is a full-time on-site role located in Moorestown, NJ for a Customer Service Sales Specialist. The Customer Service Sales Specialist will be responsible for providing exceptional customer support, ensuring customer satisfaction, and handling inquiries via phone with excellent phone etiquette. Day-to-day tasks include addressing customer needs, managing customer experience, and resolving issues in a timely manner to maintain high customer satisfaction rates.
Qualifications
Skills in Customer Support, Customer Service, and Customer Experience
Ability to ensure Customer Satisfaction and manage Phone Etiquette
Strong communication and interpersonal skills
Problem-solving abilities and a customer-focused attitude
Experience in sales or a related field is a plus
High school diploma or equivalent required; Bachelor's degree preferred
Pharma Customer Experience, Operations Support
Customer Service Representative Job 36 miles from Brick
- Manager, Customer Experience, Operations Support
Work Schedule: Monday-Friday, 8 AM Start, Hybrid (2-3 days onsite)
Basics: contact center experience in pharma, good with excel, can jump in and do projects.
Responsibilities:
• Develop and implement onboarding requirements, training schedules, and job aids for customer support teams to improve the customer experience.
• Collaborate with internal teams (Global Commercial Contact Center, Strategic Sales Support, Legal, Marketing) to ensure content accuracy and compliance for customer-facing processes.
• Create and monitor performance metrics, analytics, and KPIs to evaluate and enhance team performance in alignment with organizational goals.
• Support order fulfillment processes, including order entry, tracking, shipping confirmations, and resolution of service issues.
• Serve as an escalation point for complex customer issues, working with internal and external stakeholders to ensure prompt resolution.
• Lead strategic customer programs from development through implementation to improve customer satisfaction.
• Digitize processes and identify improvements by leveraging AI and staying informed about market trends and best practices.
Qualifications:
• Education: Bachelor's degree in Marketing, Business, Communications, Healthcare Administration, or a related field.
• Experience: Minimum of 6 years in customer experience or operations roles; biopharma or vaccines experience preferred.
• Skills: Expertise in customer experience strategies, project management, compliance, and relationship management within the biopharma industry.
DTC Customer Experience Associate
Customer Service Representative Job 44 miles from Brick
EllaOla is a premium family wellness brand based in New York City. We developed our products with a team of Harvard dermatologists and pediatricians to create a luxurious science-first, plant-based wellness collection offering the safest and most effective for the whole family. Featured in Harper Bazaar, Glamour, Forbes, Town & Country and Marie Claire and sold in Nordstrom, Macy's, Bloomingdales and Babylist.
Role Description
We are seeking a DTC Customer Experience Associate to ensure outstanding support at every step of the customer journey. In this role, you'll streamline processes, handle inquiries, and collaborate with other teams to enhance the quality and efficiency of our service.
Key Responsibilities:
Implement a robust online customer experience strategy aligned with the company's mission, brand values, and business goals, ensuring a customer-first culture throughout the organization.
Enhance customer satisfaction, retention rates, and lifetime value across all channels.
Use customer feedback, analytics, and market research to identify trends and address pain points, delivering actionable insights that improve the customer experience.
Ensure timely and effective resolution of customer inquiries and issues
Serve as the voice of the customer within the organization, ensuring that customer insights are integrated into product development, marketing campaigns, and operational strategies.
Design and execute initiatives to gather customer feedback through surveys, reviews, and social media monitoring.
Identify and implement creative solutions and technologies to elevate the customer experience.
Qualifications
2+ years in customer experience, customer success, or related roles, ideally within the CPG or wellness industry.
Deep commitment to health, wellness, and continuous learning, with a customer-first mindset.
Exceptional interpersonal and communication skills
In-depth understanding of customer journey mapping, customer satisfaction metrics, and customer support.
Data-driven mindset with the ability to translate insights into actionable strategies
Customer Service Representative
Customer Service Representative Job 37 miles from Brick
Rotor Clip is expanding and our Somerset, NJ location is seeking Customer Service Representatives to join our team immediately!
requires working 8:30 A.M. - 5:00 P.M., Monday - Friday.
The Customer Service Team is a key position on all of Rotor Clips customer touchpoints. You'll be on the phone, managing e-mails, assisting customers with product and order status inquiries. You'll get to know our product line and become an expert at advising customers.
A Rotor Clip customer service representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The target is to provide excellent service to our customers, respond efficiently to customer inquiries, and maintain high customer satisfaction.
We'll give you the training and tools to perform in a fast-paced, manufacturing environment. This job offers excellent compensation, and an opportunity to grow.
Customer Service Representative Responsibilities:
Always maintaining a positive, empathetic, and professional attitude toward customers
Respond promptly to customer inquiries
Provide customer with accurate, valid and complete information by using the right methods/tools
Communicate with customers through various channels
Acknowledge and resolve customer complaints
Product expert to answer questions efficiently and accurately
Process orders, forms, and requests timely
Keep records of customer interactions, transactions, comments, and complaints
Communicate and collaborate with colleagues as necessary
Identify areas for improvement and provide feedback to improve in customer service department
Ensure customer satisfaction and provide professional customer support
Customer Service Representative Requirements:
Ability to resolve customer issues effectively and promptly
Ability to work with intercompany personnel
Proficient in Microsoft outlook,excel, and word
Experience working with customers
Skills and Qualifications
Strong interpersonal and customer service skills
Familiarity with CRM systems and practices
Strong verbal communicator and collaboration skills
Multitasking and organizational skills
Time-management skills
Fast-paced manufacturing experience preferred
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Shift:
Day shift
Weekly day range:
Monday to Friday
Work setting:
In-person
Ability to commute/relocate:
Somerset, NJ 08873: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Shift:
8 hour shift
Day shift
Work Location: In person
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Shift:
Day shift
Work Location: In person
FIG Clients Associate Corporate Banking
Customer Service Representative Job 44 miles from Brick
Summary of Responsibilities:
A FIG Banking Associate is a member of a client-facing team within BBVA's Corporate and Investment Bank. The Associate's primary responsibility is to support FIG Clients USA Relationship Managers in developing, marketing, and delivering the bank's wide range of banking products and services to FIG clients as part of the US Institutional Plan.
The Associate will coordinate closely with Relationship Managers in the United States, Europe and Latin America, and Product groups to manage all aspects of transactions, including proposal preparation and liaising with risk and Portfolio Management, Legal, Operations and Finance teams.
Prior Credit Analysis skills required (covering Financial Institutions)
List Major/Essential Job Duties:
Credit and Financial Analysis
Prepare credit analysis for new and existing Financial Institutions Coverage clients in the Insurance, Banks, Asset Management and Financial Payments verticals.
Build and modify financial models
Conduct detailed financial analysis for onboarding new clients.
Marketing and Deal Execution
Identify and understand client needs, promptly responding to all client requests.
Coordinate transaction closings, including management of all documentation and follow-up.
Prepare for client meetings, including presentation materials, background information and call plans.
Research and evaluate potential new client relationships.
Risk/reward Analysis and Decisions
Prepare transaction summaries and Risk-Adjusted-Return analysis for presentation to Credit Committee, including financial metrics such as pro-forma financial statements and cash flow projections, risk and mitigants, SWOT analysis, etc.
Analyze global relationships, gathering credit facility and revenue data from BBVA subsidiaries, especially those in Latin America.
Participate in Credit Committees jointly with Relationship Managers.
Internal Coordination and Problem Solving
Conduct joint planning sessions with Product teams including Debt Capital Markets, Bank Syndications, Corporate Lending, Foreign Exchange, Cash management, etc.
Coordinate internal procedures with the Credit, Operational and Legal departments.
Resolve any financial, administrative and operational issues by working closely with Operations, Middle Office and Business Development.
Information Management and Reporting
Perform research and summarize opinions of major equity analysts on products, industries, countries, and economic forecasts.
Ensure integrity of domestic/global profitability information gathering for internal team reporting.
Maintain the Customer Relationship Management system for pipeline and profitability reporting.
Level of Complexity and Risk Involved:
The Associate position requires a high level of involvement and responsibility. Associates are responsible for substantial amount of in-depth analysis and research and play a crucial role on deal execution and interaction with clients.
For each client in the portfolio, the Associate plays a relevant role in identifying business opportunities that are in line with the capabilities and product and service offerings of the bank.
Scope of Duties
:
Associates play a critical and indispensable role as members of the FIG Banking team. Associates support Global relationship managers in all day to day operations from client and industry analysis to working on live transactions and deal execution. Associates are also expected and encouraged to interact daily with product partners to enhance internal communication and accomplish deliverables.
Additional expectations within the scope of the Associate role:
Ability to interact and communicate effectible with internal and external clients.
Strong knowledge of finance and accounting.
Ability to meet deadlines and prepare client presentations on time and with minimum errors (high attention to detail).
Successful interaction with the various product groups and colleagues.
Ability to work under pressure.
Develop solid knowledge of banking products and services.
Strong work ethic and high degree of proactiveness.
Skills, knowledge, and abilities/Competencies:
Technical Skills:
Bachelor's degree with 5 years minimum of work experience; MBA preferred
Fluency in English and Spanish
Strong analytical and financial modeling skills
Advanced computer skills, particularly in Excel and PowerPoint; Reuters and Bloomberg a plus
Understanding of international economics and markets
Credit Training a plus
SIE, Series 7, and Series 63 required (or willing to obtain within 6 months)
Performance Skills:
Excellent communication skills; ability to coordinate with people across different departments and regions (Clients, Product Specialists, Credit team, FIG, and local relationship managers)
Ability to work under pressure
Strong attention to detail
Strong interpersonal and teamwork skills
Management Responsibilities:
Associates work with and report to various senior bankers. Each Associate is responsible for a set number of client accounts within various industry sector(s).
Associates are expected to learn the dynamics of the industries they cover and to take ownership of their accounts and might have substantial responsibility in identifying and following on opportunities with their portfolio of clients.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
With respect to this position in our New York Office, the expected base salary ranges from $110,000 to $140,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.
*Employment eligibility to work with BBVA in the U.S. is required as the company will not pursue visa sponsorship for these positions
Client Services Representative
Customer Service Representative Job 44 miles from Brick
We are Seeking a full-time Client Services/Hospitality Representative (Monday through Friday from 10:00 am - 7:00 pm) for our New York Office located in Midtown at 1325 Avenue of Americas between (53rd & 54th Street).
Job responsibilities:
igh volume phone contact
greeting clients and reserving conference rooms
conference room set ups and maintenance of kitchen pantries.
Candidate must possess strong computer skills.
Other duties include:
light typing,
photo copying,
filing and special projects on an as needed basis.
We offer a competitive starting salary plus a comprehensive benefits package. Salary is commensurate with experience.
The salary range for this position is $55,000 to 60,000.
Member Retention Specialist
Customer Service Representative Job 44 miles from Brick
Member retention plays a critical role in increasing member/brand loyalty and meeting corporate member standards. The retention specialist will work cross-functionally across US Family Health Plan and with our members to increase loyalty and retain membership for USFHP and other lines of business, as assigned. This includes listening to member's reasoning for disenrollment through multiple data points and providing leadership recommended solutions. Candidate must have good communication, critical thinking skills, and the ability to be empathetic to the consumers' needs and concerns.
RESPONSIBILITIES
Offer insight about best practices to senior management based on disenrollment exit interviews with beneficiaries. Have some familiarity with statistical analysis and reporting methodologies. Present business case module to senior management to promote specific retention strategies. Evaluative campaign results.
Develop an aggressive retention strategy based on consumer feedback. Work with the internal growth team on creation and preparation of new retention campaigns.
Responsible for coordinating the loyalty and retention programs designed to win back, reward, and retain members/beneficiaries.
Influence and improve new member experience. Outreach to targeted new member groups during initial pre-determined enrollment period.
Act as a liaison between member, plan and provider team as needed.
Contact new members enrolled weekly to ascertain their understanding of their health benefits and relay finding to the marketing team when needed.
Collaborate with member service escalation team to ensure member issues are addressed and resolved quickly.
Engage beneficiaries in fact finding discussion to ascertain the reason for dissatisfaction. Confirm reason and attempt to retain if possible.
Process all disenrollment request in our CRM.
Follow program policies and procedures consistent with Department of Defense, Defense Health Agency, and state laws and guidelines.
Develop and maintain up-to-date disenrollment and retention reports monthly through collaboration with Business Intelligence (BI) analysts.
Perform other related duties as assigned.
EXPERIENCE
2-5 years' experience in health plan member outreach.
Prior Military Experience - Preferred
Skills/Competencies
Outstanding telephone communication skills.
Effective presentation and public speaking skills.
Comprehensive knowledge of Tricare benefits and marketing policies.
Able to establish individual priorities and schedule to meet established goals.
Problem-solving and consultation skills.
Sales closure skills.
Able to work effectively in a team setting.
Comfortable communicating with the general public outside the organization, government agencies, and other external sources.
Microsoft Word, Excel, PowerPoint, Outlook
Ability to operate standard office equipment.
Must reside within SVCMC/USFHP geographical service area.
Education/Certifications/Licenses
Associate's Degree required
Bachelor's Degree Preferred
Driver License - Required
CaC - Must be able to possess favorably adjudicated tier 1 security investigation clearance.
SVCMC IS AN Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to Protected Veteran Status, Disability, or other characteristics protected by law.
Wealth Management Client Associate
Customer Service Representative Job 21 miles from Brick
Are you passionate about client service and looking to grow your career in wealth management?
Our growing financial advisory practice is seeking a Wealth Management Client Associate to provide high-level support to our advisory team and help deliver exceptional service to our clients.
What You'll Do:
• Assist in managing and strengthening client relationships through regular communication and follow-ups.
• Support client onboarding, account maintenance, distributions & systematic contributions, ACH and documentation processes.
• Help close out existing work items relating to client onboarding
• Document all client communication via our CRM system.
• Prepare financial reports/analysis and assist in meeting preparation for advisors.
• Handle client inquiries, resolve service requests, and ensure a seamless client experience.
• Coordinate and assist with client events, educational workshops, and outreach initiatives.
• Calendar Management for Investment Advisory Representative Who You Are:
• A detail-oriented and client-focused professional with excellent communication skills.
• Someone who thrives in a fast-paced environment and enjoys working as part of a team.
• Comfortable handling client service responsibilities while supporting a growing advisory practice.
Preferred:
• Licenses: Series 7, Series 65 or 66
• Experience with financial platforms on Pershing such as NetX, Envestnet, Wealth Reporting as well as eMoney.
• Familiarity with financial planning software and CRM systems.
• Strong organizational and problem-solving skills.
• Minimum 3 years industry experience.
This role is a great opportunity to be part of a dynamic, growing team where you'll play a key role in ensuring clients receive top-tier service while supporting the success of the advisory practice.
Interested?
Apply today to start the conversation!
Send resume/CV: ************************************
Customer Service Representative
Customer Service Representative Job 37 miles from Brick
Are you ready to embark on a rewarding career journey? At Plymouth Rock, we pride ourselves on fostering a dynamic and supportive service center environment where professionalism and teamwork are highly valued. If you're the kind of person who enjoys solving problems and helping others when they need it, this could be a great opportunity to start your career at Plymouth Rock!
We're currently seeking passionate individuals to join our team as Customer Service Representatives, where you'll play a pivotal role in providing exceptional service to our valued customers, agents, and partners. As a Customer Service Representative, you'll be at the forefront of our customer interactions, handling inbound calls with efficiency and professionalism.
RESPONSIBILITIES
• Answer inquiries via phone, email and texting regarding policies, coverages, and premiums with confidence and accuracy.
• Ensure first call resolution, making the customer experience as seamless as possible.
• Develop and maintain comprehensive product knowledge across all three lines of insurance (Auto, Homeowner, and Umbrella).
• Cultivate strong relationships with our agents and partners, contributing to our collaborative work environment.
• Utilize your analytical and decision-making skills to address policy changes and corrections effectively.
• Exceed customer and agent expectations by delivering top-notch service through positive interactions and extensive product expertise.
• The ability to work a flexible schedule is a critical aspect of this position. Hours for this position are shifts between: 8:00am-7:00pm Monday - Friday and 10:00am-3:00pm every third Saturday.
QUALIFICATIONS
• Strong interpersonal, communication, and organizational skills.
• Analytical mindset with good decision-making abilities.
• Proficiency in computer skills and data entry.
• High motivation to take ownership and follow up on tasks.
• Flexibility to adapt to a fast-paced, changing environment.
• Ability to work weekdays and rotational Saturdays.
• High school diploma required, college degree is a plus!
• Spanish language proficiency is a plus!
PERKS & BENEFITS
• 4 weeks accrued paid time off + 9 paid national holidays per year
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Annual 401(k) Employer Contribution
• Free onsite gym at our Woodbridge Location
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Robust health and wellness program and fitness reimbursements
• Various Paid Family leave options including Paid Parental Leave
• Tuition Reimbursement
ABOUT THE COMPANY
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Customer Service Representative
Customer Service Representative Job 41 miles from Brick
Exciting Employment Opportunity at NutraBio Labs: Customer Service Representative
We are pleased to present an exciting employment opportunity at NutraBio Labs for the position of Customer Service Representative. This role offers a chance to thrive within a professional, team-oriented, and dynamic work environment in the esteemed sports nutrition industry.
NutraBio Labs, an FDA-registered and inspected sports nutrition manufacturer located in Middlesex, NJ, is actively seeking individuals who are detail-oriented and possess a positive, can-do attitude. We welcome applications from candidates with a strong interest in sports nutrition, training, and athletics. If you aspire to contribute to a fast-paced company and align with our values, we encourage you to apply.
Position: Customer Service Representative
Location: Middlesex, NJ 08846
Status: Full-Time (In-Office)
Hours:
Monday to Thursday: 9:00 AM to 5:30 PM
Friday: 9:00 AM to 4:00 PM (early departure)
40 hours paid
Job Responsibilities:
Engage with customers through inbound and outbound calls.
Process orders, coordinate deliveries, and provide timely updates on order statuses.
Resolve customer inquiries promptly and accurately, fostering customer loyalty.
Document all details of inquiries, comments/complaints, and actions taken.
Consistently deliver high levels of professional service and assistance.
Job Qualifications:
Strong team player with experience in order entry and customer service; bilingual in Spanish/English is a plus.
High school diploma or GED.
Proficient in computer skills.
Dependable with excellent attention to detail.
Strong problem-solving skills, along with excellent communication and interpersonal abilities.
Professional demeanor, appearance, and attitude.
Excellent typing, spelling, and grammar skills.
Demonstrated customer service skills and a positive team-oriented attitude.
Benefits:
Prompt weekly pay.
401(k) with company match.
Medical coverage.
Direct deposit.
Vacation, personal days, and holiday pay.
Growth opportunities within the company.
How to Apply:
If you are excited about this opportunity, please send your resume to ***********************.
Customer Service Representative-Pest Control
Customer Service Representative Job 44 miles from Brick
Customer Service Representative-Pest Control (Remote, Full-time)
We are seeking a dedicated Customer Service Representative to join our remote team. This dynamic, open-ended role involves answering customer inquiries, identifying sales opportunities, and supporting our pest control operations. The ideal candidate will be a proactive problem-solver with a positive attitude and a passion for delivering outstanding service to homeowners, business owners, and other clients.
Key Responsibilities:
Customer Interaction: Answer all inbound calls, addressing inquiries from homeowners, business owners, and other contacts. Transfer calls as needed for non-customer inquiries.
Sales Opportunities: Identify and pursue opportunities to upsell services during customer interactions, contributing to account growth.
CRM Management: Input and update customer information in our existing CRM software to maintain accurate records.
Service Coordination: Schedule and reschedule pest control services, coordinating with technicians to ensure timely delivery.
Administrative Tasks: Perform entry-level bookkeeping, data entry, and other administrative duties to support operations.
Complaint Resolution: Address customer concerns professionally, resolving issues to maintain high satisfaction levels.
Payment Processing: Handle payment transactions accurately and efficiently.
Open-Ended Duties: Take on additional responsibilities as needed to support the team and enhance customer experience.
Qualifications:
Experience: Minimum of 2 years in a customer service or similar role, preferably in pest control, home services, or a related industry.
Skills:
Positive attitude and strong work ethic.
Excellent listening and problem-solving abilities.
Diligence, punctuality, and multitasking skills.
Comfortable handling a variety of tasks in a fast-paced environment.
Technical Requirements: Familiarity with CRM software and basic bookkeeping is a plus but not required.
Location: No geographic restrictions; candidates may work remotely from anywhere.
Equipment: Candidates will be provided with a computer but must have access to reliable internet. A company-provided phone or headset may be supplied.
Customer Service Representative
Customer Service Representative Job 35 miles from Brick
This position is responsible for all aspects of a customers order from receipt of the PO through post shipment contact. The customer service team is critical in ensuring that customers have a positive experience before, during and after sale.
Role Expectations
Receive and process incoming orders from multiple sources (e-mail, internet, phone/fax)
Review purchase orders for accuracy and verify against customer profile in SAP
Answer outside phone calls from customers and sales reps to assist with questions related to orders, deliveries, product availability etc.
Administrative duties related to order documentation, invoicing, filing, archiving files etc.
Communicate with customers by phone and email for follow-up, order clarification, order status and more in a professional and courteous manner
Collaborate with purchasing department for back-ordered, special order and future action items
Communicate with Shipping & Receiving as well as Accounting departments as needed
Back-up inside sales department as needed by processing quotes
Core Competencies
Prior experience using SAP and Microsoft Office applications.
Positive, can-do attitude with professional phone demeanor.
Excellent time management, ability to prioritize and problem solve while maintaining a strong customer service mentality.
Must be willing to learn Cembre product line.
Excellent interpersonal, verbal, and written communication skills with the ability to work as a team.
Proven multi-tasker with attention to detail and accuracy
Must be reliable, outgoing and a team player.
High degree of emotional self-discipline
Conflict management skills
High level of integrity
Inside Customer Service Representative
Customer Service Representative Job 40 miles from Brick
Grignard Company is a leading producer of specialty chemical products, serving customers worldwide in the Industrial, Entertainment, and Consumer Products sectors. Our high-quality products are developed by our in-house R&D team and manufactured in the USA.
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Key Responsibilities:
This is an in-office position.
Customer Support (Lead Customer Satisfaction Team Member):
Adhere to all SOPs for Customer Support.
Handle incoming and outgoing customer calls to ensure timely communication and support.
Provide shipping rates for customer inquiries and prospects to ensure the best value.
Communicate new orders to the appropriate Business Development/Account Management representative in the system.
Maintain and update customer profiles in the accounting system.
Maintain the Sample Request process, including tracking numbers and shipment dates for all customers/vendors.
Office Administration:
Adhere to all SOPs for Office Administration.
Maintain all supplies necessary to support office operations.
Handle invoice processing, including scanning to DCP.
Create SOPs for Office Administration to standardize repetitive job functions as needed.
Qualifications:
Bachelor's Degree or 4 years of work experience in Customer Service.
Strong communication and interpersonal skills.
Ability to manage time effectively and prioritize tasks in a fast-paced environment.
Detail-oriented with strong organizational skills.
Proficient in Microsoft Office.
Proficient in using Zoho CRM software or similar CRM software.
Proficient in using Sage accounting software or similar accounting software.
What We Offer:
Base Salary
Comprehensive benefits package, including health, dental, and vision insurance.
401(k) plan
Opportunities for professional development and career advancement.
A collaborative and supportive work environment.
Grignard Company, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join Grignard Company and be part of a team that is driving innovation and excellence in the chemical solutions industry!
Client Services Associate
Customer Service Representative Job 44 miles from Brick
Masterworks is a fintech platform that allows anyone to invest in SEC-qualified shares of multi-million dollar paintings by names like Banksy, Basquiat, and Picasso. In just three short years, we have built a portfolio of nearly $800 million in world-class artworks, introducing over 700,000 individuals to the $1.7 trillion art market.
Masterworks has been covered by major media publications such as The New York Times, CNBC, The Wall Street Journal, and the Financial Times, and was recently recognized as one of the Top 50 Startups in the US by LinkedIn.
In 2021, Masterworks achieved unicorn status raising $110M in its Series A fundraising round at a valuation exceeding $1 billion.
Our 200+ employees are based out of our offices at Brookfield Place in the Financial District of New York City. With an entirely in-office team, there are endless opportunities for collaboration, innovation, and learning.
Why Masterworks?
Do you thrive on disruption?
Do you want to live at the cutting edge of finance, technology, and art?
Are you passionate about democratizing alternative investments?
Do you enjoy meaningful work that has a noticeable impact on business performance?
If you answered “Yes” to any of the above, we'd love to hear from you!
Position Overview
Masterworks is looking for Client Services Associates to do outbound work to potential investors by phone, igniting their interest in investing in art, and scheduling them to speak with one of our Senior Financial Advisors. We are seeking passionate individuals to educate investors about art as an asset class.
Our ideal candidate has 1-5 years of sales or advisory experience within an education in finance or experience in the financial services industry.
Responsibilities
Outbound dials to prospective customers
Speaking to the inner workings of Masterworks, explaining art as an asset class
Scheduling investor appointments with the Senior Investment Advisor team
Requirements Or Skill Sets
1-5 years of sales, advisory, or financial services experience
Finance or Business degree
Strong interest in alternative assets, financial markets, and macroeconomics
Interest in art is a plus
Experience using CRM tools is a plus
Highly organized, results-driven, competitive personality
Excellent verbal and written communication skills
Additional Requirements
Must be able to work full time out of our New York City office
Must be eligible to work in the US - no exceptions
Benefits At Masterworks
Daily catered lunches
Free admission to art museums and galleries
Health, dental, and vision coverage with FSA options
PTO and 401k
Discounted Equinox membership
Happy hours, company outings, social clubs, and more!
How does Masterworks think about compensation?
The on-target earnings for this role are between $65,000 - $80,000 (including commission). Top 10% of performers earn up to $110,000 annually.
The advertised title for this role was selected to attract candidates with the level and type of experience we are looking for in the role, but the actual title of the position may differ from the advertised title.
Client Onboarding/KYC Specialist
Customer Service Representative Job 44 miles from Brick
Role Description
is hybrid, requiring 3 days in the office per week.
The Operations division handles a wide range of responsibilities, including transaction settlement, risk mitigation, client relationship management, and collaboration with technology to enhance IT and e-solutions. The team continually seeks improvements while supporting the development of new businesses, structures, and markets.
Responsibilities:
Verify and update client data attributes using authorized validation sources
Maintain accurate and up-to-date client data in line with policy guidelines
Input and maintain regulatory identifiers
Perform process analysis and contribute to change initiatives
Assist in identifying and managing process improvement projects
Analyze data and create reports regarding process volumes, risks, and quality
Collect and verify client documentation for the CIP process and ongoing refreshes
Coordinate with stakeholders to resolve issues
Liaise with Business Units to collect Anti-Money Laundering documentation and clarify requirements
Execute tasks as per supervisor instructions
Requirements:
Knowledge of KYC and AML Compliance policies in a U.S. banking environment
Familiarity with the Client Onboarding Process and KYC/AML documentation for various entities
Understanding of financial products offered across business lines
Strong communication skills
Ability to take responsibility and meet deadlines
Responsiveness to questions from team members and users
Ethical behavior in line with company standards
Team-oriented with attention to detail
Timely escalation of issues and risks
Ability to handle multiple tasks under pressure
Proficient in Excel and PowerPoint
2-5 years of prior relevant experience
Financial Services Representative
Customer Service Representative Job 46 miles from Brick
About the job
Begin a career that allows you to leverage your personal drive, your people skills, and your commitment to helping others. As a Financial Services Representative with Barnum Financial Group, you'll develop the knowledge and skills needed to provide important financial guidance to people looking to protect and build their wealth.
We provide a powerful combination of support including:
our extensive training program, Advisor Pro.
personal coaching from proven winners
customized marketing support to help you acquire clients and build your brand
access to a broad range of products to meet client needs
tools to manage your practice and support the sales process
Duties and responsibilities:
Prospecting, networking and obtaining clients through various methods and strategies.
Participate in our state of the art Advisor Pro Training program.
Developing and maintaining long-term relationships with clients.
Providing financial solutions for clients through fact gathering and needs analyses.
Expanding personal knowledge and skills through ongoing professional development and joint work with fellow associates.
Qualifications
Strong interpersonal, organizational and communication skills.
Self-starter who is goal oriented
Team player with a hearty work ethic
BA, BS, and/or Graduate Degree or equivalent work experience