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Customer Service Representative Jobs in Carrollton, TX
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Canon U.S.A., Inc.
Customer Service Representative Job 21 miles from Carrollton
US-TX-Denton Type: Full-Time # of Openings: 1 TX - Denton-UNorthTexas-MS About the Role Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction. Your Impact Main Responsibilities: - Promptly informs supervisor of potential problems or customer concerns. - Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal. - Strong focus on providing good customer service. - Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded. - Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location. - Attends cross-functional trainings to ensure ability to provide coverage when short-staffed. - Site responsibility and location of coverage may change based on client and/or division needs. Mail/Courier Services: -Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail. -Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc). -Researches and routes unidentified and generic mail. -Receives, logs, delivers and tracks messenger items. -Responds to customer requests. -Performs routine upkeep of equipment. -Records and tracks customer inquiries and fulfillment of requests. Shipping/Receiving: -Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments. -Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures. -Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory. About You: The Skills & Expertise You Bring Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. HS Diploma, GED, or equivalent experience required, plus less than one year of related experience. - Basic computer skills/technical knowledge. - Ability to multitask and prioritize in order to meet deadlines. - Good customer service and communication skills. - Ability to work with minimal supervision. - Ability to work OT as needed. - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. - Ability to lift up to 50lbs. - May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary). - Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties. We are providing the anticipated hourly rate for this role: $17.20 - $23.37 Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at ***************** and connect with us on LinkedIn at ****************************************** Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://*****************/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site https://*****************/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://*****************/about-us/life-at-canon. #CUSA Posting Tags #LI-EF1 #PM19 PIebe95ed0ff9d-26***********6$17.2-23.4 hourly Easy Apply 60d+ agoCustomer Support Specialist
Cellgate Access Control Systems
Customer Service Representative Job In Carrollton, TX
CellGate - Gold Key Support Team Join our elite customer support team at CellGate, where you'll provide top-tier support for our access control solutions to homeowners, property managers, and dealers. Essential Requirements: Strong customer service background Technical aptitude and willingness to learn Salesforce experience preferred Key Responsibilities: Guide customers through product activation and implementation Manage customer data and cases in Salesforce Provide support and troubleshooting Maintain detailed customer accounts and documentation Skills & Qualifications: Professional phone and email communication skills Strong problem-solving abilities Detail-oriented with excellent time management Basic software proficiency Ability to handle both customer support and onboarding of new client set-ups CellGate offers innovative access control solutions, and we're looking for someone who can deliver exceptional customer experiences in both Spanish and English. Join our team and help shape the future of property access control. Apply now!$31k-44k yearly est. 26d agoCustomer Service Representative I
Solomon Page
Customer Service Representative Job 16 miles from Carrollton
We are looking for a Customer Service Representative for a top beauty company in Dallas, TX! Responsibilities: Receiving and placing telephone calls Performing data entry Maintaining customer relationships Processing and shipping of electronic and manual orders for our major retailers and serving as customer advocates to those retailers Corresponding regularly with Field Force, NYO personnel, Brand Ops, MSL, Manufacturing, I&C, PIM and Physical Logistics Required Qualifications: Bachelor's degree or equivalent work experience preferred 3-5 years experience in Customer Service Proficient skills in MS Office Suite SAP and B2B experience is preferred Interpersonal and organizational skills Ability to handle multiple projects simultaneously with strong attention to detail Flexible work hours If you meet the required qualifications and are interested in this role, please apply today. The Solomon Page Distinction Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve. About Solomon Page Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn. Opportunity Awaits.$27k-34k yearly est. 26d agoTruck Parts Customer Support Specialist
Fleetpride
Customer Service Representative Job 11 miles from Carrollton
The Customer Support Specialist is responsible for delivering exceptional service to customers through various support channels, including but not limited to email and chat, ensuring a seamless sales experience for heavy duty parts. This role requires a strong customer-focused mindset, problem-solving abilities, and an in-depth knowledge of our product offerings. The specialist will engage with customers, assess their needs, and provide solutions that align with product availability and company profitability goals. DUTIES & RESPONSIBILITIES Provide expert assistance in identifying and sourcing heavy duty parts based on customer requests via support channels. Offer recommendations for complementary products to ensure a comprehensive service experience. Maintain the confidentiality of pricing lists, structures, and other sensitive company information. Respond to customer inquiries regarding products, pricing, availability, and features, while offering alternative solutions when necessary. Share digital resources with customers to enhance their access to product information and self-service tools. Stay up to date with company initiatives and cross-functional projects to provide well-rounded support. Collaborate with internal teams to ensure smooth order fulfillment and resolve any service issues. Demonstrate a strong commitment to customer satisfaction, actively seeking ways to improve the overall support experience. EDUCATION & TRAINING High School Diploma (or GED or High School Equivalence Certificate) Required Additional training or certification in sales or customer service is a plus. Proficiency in Windows-based applications, including Excel, Word, Teams, One Drive, and Outlook. Ability to quickly learn and utilize internal software and customer support systems. Typing proficiency of 30-40 wpm KNOWLEDGE & EXPERIENCE Minimum of 10 years of experience in sales, preferably in heavy duty parts. Proven track record of providing high-quality customer service and support. SKILLS & ABILITIES Active Listening: Ability to fully engage with customers, understand their needs, and provide appropriate solutions. Effective Communication: Strong verbal and written communication skills to interact with customers and internal teams professionally. Time Management: Ability to prioritize tasks efficiently and manage workload effectively. Persuasion & Sales Acumen: Skilled in recommending and upselling products to enhance customer experience. Service Orientation: A proactive approach to assisting customers and resolving issues promptly. Critical Thinking: Ability to analyze situations, evaluate options, and implement effective solutions. Problem Sensitivity: Recognizing potential issues before they escalate and addressing them proactively. Deductive Reasoning: Applying general knowledge and company guidelines to specific customer situations. Verbal Communication: The ability to clearly articulate ideas, instructions, and information in a way that is easily understood by others. Listening Comprehension: The ability to actively process and interpret spoken information to ensure effective communication. Reading Comprehension: The ability to accurately understand and interpret written information, instructions, and documentation. Written Communication: The ability to convey ideas and information in writing in a clear, concise, and professional manner.$31k-44k yearly est. 18d agoCustomer Success Specialist
Storagedefender
Customer Service Representative Job 21 miles from Carrollton
Location: Denton, TX (preferred) or Remote | Department: Client Success | Reports To: Vice President | Type: Full-time StorageDefender is a leading smart technology and solution provider for the self-storage industry. Founded in 2019, we've pioneered a customer-first platform that enhances operational efficiency, improves tenant experience, and drives revenue growth for storage operators across the U.S. Backed by a growing team and a national footprint, we're transforming how the industry thinks about smart automation and remote monitoring. Role Overview As a Customer Success Specialist, you'll play a mission-critical role in helping our B2B2C clients realize the full value of our technology. From onboarding and training to ongoing engagement and upsell support, you'll be a trusted guide in their success journey. The ideal candidate is personable, tech-savvy, detail-oriented, and thrives in a fast-paced, high-touch communication environment. Key Responsibilities Client Onboarding & Training: Lead new clients through setup and training to ensure a smooth launch and fast time-to-value. Relationship Management: Maintain consistent communication and engagement cadence via phone, Zoom, Slack, and chat. Customer Success Planning: Develop and execute tailored success plans based on client goals and usage data. Support & Problem Solving: Provide responsive, thoughtful support to help customers navigate challenges and maximize satisfaction. Advocacy & Feedback: Be the voice of the customer internally; gather insights to improve products, services, and team processes. Upselling & Retention: Identify and act on opportunities to expand customer relationships and reduce churn. Quarterly Business Reviews (QBRs): Present performance reports and strategic recommendations to customers and internal stakeholders. Cross-Team Collaboration: Work with Sales, Marketing, and Product to align on goals and ensure a seamless customer experience. Qualifications 2-3+ years in customer success, account management, or customer-facing B2B/B2B2C roles (SaaS or Self-Storage a plus) Strong communication skills with a high volume outreach style (calls, Zoom, chat) Confident delivering training and onboarding both virtually and in person Proficient with CRM systems and customer success platforms Able to analyze client behavior and recommend strategic improvements Technically curious and eager to learn evolving product capabilities Bachelor's degree in Business, Marketing, or related field preferred Preferred Experience Self-storage, insurance sales, or networking, services industry Hosting virtual-based training or webinars Familiarity with Slack, Google Suite, Microsoft Teams, Gainsight Benefits & Perks Competitive salary Performance bonus + stock option eligibility Health, dental, and vision insurance Paid time off (PTO) Opportunities for growth in a fast-scaling technology company Hybrid/remote flexibility How to Apply: Send your resume and a short cover letter to ************************* StorageDefender is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.$30k-54k yearly est. 5d agoP&C Insurance Service Specialist
Prismhr
Customer Service Representative Job 16 miles from Carrollton
Our client is a high-volume, fast-paced insurance office that needs a Customer Success Representative who values attention to detail, analysis, follow-through and keeping a well-oiled machine running. This Customer Success Representative position requires an analytical, straightforward person who enjoys technical work and can communicate with different types of people. This is a long-term career position with opportunities for growth within the company. Customer Success Representative Job Responsibilities: • Answers a high volume of phone calls daily. • Processes changes to active policies. • Provides efficient and effective 5-star customer service. • Enters client data into insurance quoting systems, keeping data accurate. • Obtains underwriting approval by completing insurance applications for coverage and gathering required documentation. Ideal candidates will possess the following: • 3+ years of Customer Service Experience in the Insurance Industry, preferably in an independent agency. • Property and Casualty license • Meticulous and able to carefully review insurance policies and contracts to ensure accuracy and compliance with established processes. • Capable of analyzing insurance data, identifying potential risks, and providing appropriate solutions • Customer-focused and able to address client concerns, answer questions, and provide insight and solutions effectively. • Processed-oriented and able to follow established workflows while also contributing to process improvements when necessary. • Excellent communication skills • Well-organized with good follow-through to completion • Proficient in Microsoft Outlook, Excel, and Word. Proficient in Adobe Reader/Acrobat. Able to adapt and learn new, web-based, computer software programs.$61k-84k yearly est. 25d agoOperations & Customer Support Specialist
Gate Sentry
Customer Service Representative Job 16 miles from Carrollton
The Operations and Customer Support Specialist will be responsible for ensuring smooth operational processes while delivering exceptional customer service. This role combines operational tasks such as client onboarding with direct customer engagement and ongoing support to enhance overall efficiency and client satisfaction. The ideal candidate will be detail-oriented, possess strong communication skills, and be committed to providing high-quality support. KEY RESPONSIBILITIES Operations Support: Create customer implementation materials (timelines, communications, process documents, etc.) and track progress of implementation to the project timelines. Coordinate with various departments to streamline workflows and enhance productivity. Assist in the day-to-day operations of the organization, ensuring all company and customer processes run efficiently. · Assist in the daily operations of the office, including managing hardware purchases, supplies, and inventory. Scheduling and coordination of meetings, appointments, and travel arrangements. Maintain accurate records and documentation of operational activities and customer interactions. Customer Support: Educate customers on product features, usage, and troubleshooting techniques. Serve as the first point of contact for customer inquiries via phone, email, and chat, providing timely and accurate responses. Resolve customer issues, complaints, and inquiries with professionalism and empathy, ensuring customer satisfaction. Collaborate with internal teams to escalate and resolve complex customer issues. Maintain up-to-date knowledge of products and services to provide accurate information. Process Improvement & Reporting: Identify opportunities to improve operational efficiency and enhance customer experience. Contribute to the development of standard operating procedures (SOPs) and training materials. Assist in implementing new tools or software that improve operations and customer support. Compile and analyze customer feedback and operational data to provide insights for management. Prepare reports on customer support metrics and operational performance for review. QUALIFICATIONS Bachelor's degree in business management, or a related field preferred; 5 years of relevant experience in operations and customer support or a similar role. Strong organizational and multitasking skills, with the ability to prioritize effectively. Excellent verbal and written communication skills. Proficiency in Microsoft Office Suite and familiarity with Hubspot a plus$31k-44k yearly est. 22d agoCustomer Service Representative
Mojo
Customer Service Representative Job 16 miles from Carrollton
In this role you will provide support to customers while delivering excellent Customer Service to promote long-term customer retention. The Customer Service Representative will answer customer questions, explain product and service options, and assist customers with any existing problems. You will also maintain accurate customer records, notating any incidents or upgrades as needed, and provide customer solutions. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely. Tasks and Responsibilities: ● Support the Customer Service Center by performing tasks assigned by the Customer Success Manager ● Provide first level support to customers ● Resolve issues effectively, escalating as needed ● Greet customers with a professional and welcoming manner ● Speak to as many customers as possible daily ● Monitor and track recurring customer issues ● Update customer accounts ● Offer upgrade paths or new services to new and existing customers ● Support the Customer Success Manager as needed Requirements: ● Demonstrate experience utilising computers ● Ability to troubleshoot and effectively ● Clear communication with peers ● Must think independently with an attention to detail ● Track and monitor tasks to completion ● Must be team oriented and maintain a professional demeanor at all times ● Enjoy helping and speaking with customers ● Excellent customer service and communication skills ● Must have a collaborative approach and positive attitude Please submit your to apply!$29k-36k yearly est. 8d agoCustomer Service Specialist
Sampa USA Heavy Duty
Customer Service Representative Job 11 miles from Carrollton
SAMPA, founded in 1994, is one of the world's largest brands for heavy-duty commercial vehicle parts. We operate globally from our headquarters, factories, and engineering departments in the city of Samsun on the Black Sea coast. As Turkey's leading parts brand, Sampa was recently presented with the ISO 500 manufacturing award for excellence. Sampa is a unique company for several reasons. Our production area covers 150,000 square meters and includes 13 factories with integrated R&D facilities that design, manufacture, and produce all materials and parts components. Sampa's workforce is comprised of 4500+ staff, including over 220+ designers and test engineers. They design, develop, and manufacture products for warehouses around the world. Not only do we design and produce the highest quality parts, but we also offer a far wider variety, beyond any competitor, including 24 different families of truck-specific components, totaling more than 60,000 reference parts. Responsibilities: Provide customer service by providing quotes, placing orders into SAP, investigating and resolving issues, and responding to customer/sales inquiries Maintain customer database using SAP Support warehouse with receiving and inventory management. Prepare and analyze inventory management reports Support all departments with management reporting, as well as providing backup documentation to internal and external customers (BOL's, POD's, etc) Interface with service providers in matters related to imports, exports, customs clearance, etc. Ideal Qualifications: Five years of prior experience in customer service and order entry Degree strongly preferred (Bachelor or Associate) Strong analytical ability and problem-solving skills. Proficient in MS Office (Excel skills required) SAP or other ERP experience Detail oriented and focused. Benefits: Healthcare, Vision, and Dental Insurance offered…up to 100% paid for employee and 75% paid for dependents 401(k) with company matching up to 4% of gross wages Three weeks PTO Competitive compensation based on experience and skills level$27k-34k yearly est. 24d agoCustomer Service Representative
Blueprint
Customer Service Representative Job 16 miles from Carrollton
We are hiring a Customer Service Specialist in Dallas, TX. The Customer Service Specialist is primarily tasked with the essential function of delivering exceptional customer service to our valued clients. This is an exciting opportunity to work in a dynamic and fast-paced environment, interacting with customers and ensuring their needs are met with efficiency, respect, and professionalism. Customer Service Specialist Qualifications: · Superior verbal & written communication skill-sets · Work with a sense of urgency; demonstrate timely and thoroughly execution · Upbeat & outgoing mindset with positive energy · Interacts successfully with individuals and also teams · Maintains fruitful customer connections · Prior customer service or sales experience · Interacts successfully along with all amounts of management as well as staff members · Ability to work effectively independently and within a team to perform all tasks as assigned · High school diploma or equivalent · 1 year prior sales coordination or customer support experience · Prior SAP experience is a plus · Flexible with an ability to handle multiple tasks when priorities shift · Must be available to work on-site in Dallas, TX Customer Service Specialist Tasks & Duties · Processes new orders based on customer requests. · Tracks open orders to ensure completeness in a prompt manner. Checks pricing and verifies availability. · Reviews and troubleshoots customer problems and initiates standard action for repair, replacement, return or field service as guided by customer service policies. · Provide sales support · Demonstrate solid troubleshooting skills when issues arise · Respond to customer questions · Maintain a reliable working knowledge of customer information · Effectively handle a number of competing priorities. · Handle customer inquiries, complaints, and escalations in a professional manner · Maintain accurate and detailed records of customer interactions · Other duties as assigned to meet operational needs Benefits: · Standard starting compensation is commensurate with experience · Regular performance reviews · Training, networking and development opportunities · Flexible scheduling To begin the application process, please submit your resumé.$26k-33k yearly est. 12d agoClient Service Specialist
Moss, Luse & Womble
Customer Service Representative Job 11 miles from Carrollton
We are seeking a motivated candidate to fill the role of Client Service Specialist in our rapidly growing firm. This is an outstanding opportunity for someone with an outgoing, friendly personality who enjoys interacting with other people. This individual should be comfortable communicating directly with clients, especially by phone. We offer competitive benefits, including medical/dental/vision insurance and 401(k) matching. This position requires a high school diploma or equivalent. Prior experience working in an office‐setting is a plus, but not required. Proficiency with Microsoft Outlook is necessary. Experience with other Microsoft Office applications, specifically Word and Excel, is also a plus. This individual will work in conjunction with an experienced Client Service Specialist. Job responsibilities will include, but are not limited to: Managing advisors' schedules Producing and completing payroll, investment account and engagement paperwork Troubleshooting client payroll issues Managing client trackers Answering and directing phone traffic Providing hospitality services to clients Cleaning and maintaining the office conference rooms and kitchen area Managing supply inventory Performing data entry, filing and scanning, and other administrative duties ABOUT OUR FIRM: We are a fee‐only financial planning and accounting firm committed to serving the comprehensive financial needs of our clients. This includes providing personal and business financial consulting, investment, tax preparation, bookkeeping and payroll services. Our firm is growing quickly and building a strong reputation within our niche. Our company fosters a team‐oriented atmosphere and has built a culture that truly makes it a fun and enjoyable place to build a career. We are very excited to welcome our next team member.$32k-52k yearly est. 22d agoCustomer Service Representative (Inbound Team)
Loloi Rugs
Customer Service Representative Job 16 miles from Carrollton
About Us: Loloi Rugs is a leading textile brand that designs and crafts rugs, pillows, and throws for the thoughtfully layered home. Family-owned and led since 2004, Loloi is growing more quickly than ever. To date, we've expanded our diverse team to hundreds of employees, invested in multiple distribution facilities, introduced thousands of products, and earned the respect and business of retailers and designers worldwide. A testament to our products and our team, Loloi has earned the ARTS Award for “Best Rug Manufacturer” in 2010, 2011, 2015, 2016, 2018, and 2023. Security Advisory: Beware of Frauds Protect yourself from potential fraud and verify the authenticity of any job offer you receive from Loloi. Rest assured that we never request payment or demand any sensitive personal information, such as bank details or social security numbers, at any stage of the recruiting process. To ensure genuine communication, our recruiters will solely reach out to applicants using an @loloirugs.com email address. Your security is of paramount importance to us at Loloi, and we are committed to maintaining a safe and trustworthy hiring experience for all candidates. Loloi Rugs is seeking a highly motivated and enthusiastic Customer Service Representative for our inbound team based full-time in Dallas, TX. The ideal candidate should have excellent customer service skills, be able to multitask and manage time effectively and exhibit a high degree of professionalism. If you have prior customer service experience and enjoy a fast-paced, entrepreneurial, creative environment with a growing company, then we'd like to hear from you. How to Apply Please submit a resume and cover letter when applying. Within your cover letter, please specify your preferred salary as well as your available start. Responsibilities: Receive incoming calls and make outbound calls Maintain company standards to ensure high-quality service Build relationships with customers to ensure satisfaction and repeat purchasing Provide website login and order information to Customers and Sales Representatives Navigate proprietary software to process faxed, emailed and web submitted orders Analyze back-order reports, fill backorders, and process payment information Complete new account setups using our proprietary software Identify, assess, and maintain a follow-up on the customer, whose query you have solved, ensuring they are satisfied with the outcome Payment processing via multiple processing platforms Issue return authorizations and process credits, along with rebills to resolve shipping discrepancies Generate and effectively communicate Reports to provide to the customer or representative Attend required departmental meetings Coordinate with internal departments to find solutions and resolve matters Provide customers/ Reps with accurate shipping quotes and services Possess the ability to organize and maintain a positive & productive work environment as well as an organized and clean work area Qualifications: Excellent organization skills Must be able to multi-task, prioritize and manage time effectively Excellent verbal and written communication skills Proficiency in administrative and documentation procedures Ability to always remain professional and courteous with customers Requirements: High School Diploma or equivalent; college degree preferred 2+ years of related work experience in a customer-oriented environment What We Offer Health, dental, and vision benefits Paid parental leave 401(k) with employer match A culture of meritocracy that fosters ongoing growth opportunities A stable, growing family-owned company that looks after its employees Loloi Rugs does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.$25k-33k yearly est. 19d agoCustomer Service Representative
Rush Agency LLC
Customer Service Representative Job 11 miles from Carrollton
Rush Agency safeguarding families for 35 years. We secure the best coverage from top companies at competitive prices, offering home, auto, and other insurance services as a full-service agency. Role Description This is a full-time on-site role located in Frisco, TX for a Customer Service Representative. The role involves tasks such as providing customer support, ensuring customer satisfaction, managing customer service inquiries, and enhancing the overall customer experience. Qualifications Property Casualty license Customer Service Representatives and Customer Support skills Customer Satisfaction and Customer Experience skills Strong interpersonal and communication skills Ability to handle challenging situations with patience Experience in insurance or related fields is a plus High school diploma or equivalent required$26k-34k yearly est. 22d agoTreasury Management Client Services Specialist
Plainscapital Bank
Customer Service Representative Job 16 miles from Carrollton
Benefit highlights: 11 Paid Holidays, 15+ days of PTO, 401k Matching, Health Benefits, and more! Workdays- Monday-Friday- HYBRID WITH NO WEEKENDS! PlainsCapital Bank is currently looking to hire a The Treasury Management Client Services Specialist in Dallas, Texas. This position is responsible for the delivery of highly personalized client service engagements with the ultimate goal of delivering a one-call resolution. Will serve as the front-line contact for all Treasury Management commercial clients and will assist with complex solutions and other projects as needed. Responsibilities Provides highly personalized client service for all Treasury Management products and services. Treats customers and coworkers with a high level of professionalism at all times and attends client meetings and trainings in person, as needed. Coordinates communication with Treasury Management sales, back office, and front office staff to ensure timely processing of all requests; completes follow up and follow through style communication. Assists with testing of Treasury Management product files (ACH, Positive Pay, FTP formats, etc.) as needed. Performs installation, system testing and ongoing support for deposit direct clients. Acts as a liaison for internal and external clients for various treasury product vendors in order to drive client resolution of products such as Account Recon, Lockbox, Positive Pay, Deposit Direct, etc. Performs other duties as required. The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required and may be changed at the discretion of the Company. Qualifications High school diploma, general education degree (GED), or equivalent required; Associates degree or higher preferred. Two or more years of experience working in a client/customer support role with at least 1 of those years being in a financial services environment required; commercial banking strongly preferred. Proven strong service orientation and professional customer service skills with the ability to spend significant amounts of time answering customer inquiries via phone and email. Excellent verbal, written, and interpersonal communication skills. Excellent PC skills, including word processing and spreadsheets via Microsoft Office products, Adobe Pro and other custom applications and systems. Excellent analytical, time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment. Must be self-motivated with strong attention to detail and accountability. About Us PlainsCapital Bank was founded in 1988 by a group of young bankers who dreamed of bringing relationship banking to their hometown of Lubbock, Texas. With the acquisition of Plains National Bank, a Lubbock financial institution with one branch and approximately $198.8 million in assets, they began growing the bank one relationship at a time. Over 30 years later, PlainsCapital Bank has held fast to its tried-and-true relationship-based culture and its commitment to financial strength and stability. PlainsCapital Bank ranks sixth among the largest banks headquartered in Texas by deposits and has a statewide presence with approximately 59 locations in markets such as Austin, the Coastal Bend, Dallas, Fort Worth, Houston, Lubbock, the Rio Grande Valley, and San Antonio. Backed by decades of experience, our knowledgeable bankers are renowned for their straightforward approach and for taking exceptional care of their clients. They bring both financial and industry expertise along with vast local market knowledge to each client relationship. PlainsCapital Bank conducts both commercial and consumer banking, providing a full suite of commercial banking products and services to fit any business model and convenient services, personal attention, and account features to help simplify managing personal finances. PlainsCapital Bank continues to remain strong and stable, delivering highly personalized service and a single point of contact to help customers reach their financial goals. To learn more, please visit us online at plainscapital.com/about .$36k-41k yearly est. 26d agoCustomer Service Representative
Flextek
Customer Service Representative Job 20 miles from Carrollton
FlexTek has partnered with a Waste & Recycling company in McKinney, TX that is hiring a Customer Service Representative! Great career opportunity with a growing company! Contract-to-Hire Up to $18/hr Bilingual in English & Spanish preferred (not required) Monday - Friday, 8-5, Working 100% on-site Must pass a drug and background check Responsibilities Communicate with customers via phone, email and chat High volume of inbound & outbound calls (50+ per day) Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications True professionalism At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work$18 hourly 26d agoCustomer Service Specialist
Zobility
Customer Service Representative Job 26 miles from Carrollton
In this role, you will ensure that customer inquiries are handled in a timely and professional manner, and that our customer service standards are met every day. To be successful in this role, you must have a strong professional background in customer interactions, and a commitment to providing excellent customer service and execution. You should possess excellent communication and organizational skills and must be able to work well in a fast-paced, team-oriented environment. Responsibilities: Ability to manage multiple customer accounts. Perform duties related to overall customer service and account management: logistics, contract management, and customer relations. Communicate professionally and effectively, both in writing and verbally to internal and external customers. Effectively manage a large amount of written communication and data while complying with internal and external process. Reviewing contracts, verifying accuracy and resolving discrepancies in line with company rules and guidelines Process order entry from Purchase Orders and create quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel. Ensure compliance with federal policies and current procedures. Utilize enterprise system (SAP)to input or extract material data. Demonstrates proficiency with tools, systems, procedures and processes required to create complex orders. May identify trends, analyze problems and suggest alternatives for assigned tasks. Creates, updates, archives order and customer files, as required via SharePoint and review tools Identifying potential risks contract changes may pose to company. Designing standardized language and guidelines for contracts. Maintain knowledge of Client organization and products to provide the appropriate information and support to customers. Consistently document customer service needs to identify patterns and maintain quality. Performs and assists with special projects as required. Knowledge of the Aerospace industry, SAP, FAR/DFAR knowledge recommended Requirements: Prior Aerospace industry, SAP, FAR/DFAR knowledge recommended Preferred: SAP experience preferred. Experience reading and interpreting contracts/internal documents. Experience reviewing and approving customer purchase orders. Education: Typically requires a HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience OR in the absence of a HS diploma, GED or AA/AS degree, 6 years of relevant experience is required.$25k-33k yearly est. 19d agoClient Experience Specialist
Fidelity Talentsource
Customer Service Representative Job 19 miles from Carrollton
Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Client Experience Associate to work in Westlake, TX. Got personality? Like to talk? Have a desire to problem solve, help others? Then keep reading. Fidelity Charitable is looking for a top notch customer service professional to work on the Donor Services team. As a Client Experience Associate, you will be the primary point of contact for Non Profit Organizations affiliated with Fidelity Charitable. We are looking for ‘customer obsessed' individuals that want to make a difference in helping our Non Profits with all their needs. Still interested? Read on. The Expertise We're Looking For Bachelor's degree preferred Minimum 1-2 years of telephone customer service experience; preferably in a contact center environment The Purpose of Your Role Your role is to ensure each interaction creates a superior customer experience while responding to all requests. You will perform daily functions while ensuring you are maintaining department and individual goals, as well as call metrics and call quality. You will engage with non profits using conversational techniques to understand the scope of their request, gather relevant information and identify a solution, if necessary. It's more than just taking a call and processing a transaction, it is helping reach goals. You get to be a part of that! The Skills You Bring Your proficient verbal and written communication skills required Your very best problem- solving skills with excellent follow through Your strong organizational skills, planning and time management You are able to proficiently multi-task in a Windows based environment You are proficient in MS products including Word/Excel. Applications used in this role include: FBSI, XTRAC, FDOT, Genesys Telephony, NICE, Salesforce, Zoom, MS Outlook, MS Teams, RepApp, and Xelerate. Your flexibility for overtime as requested (especially December - Giving Season) Various shifts are available. Business hours are 8:30-6:30pmET, Monday-Friday The Value You Deliver Executing quality and timely work to meet the needs of Fidelity Charitable Donors, Advisors and Non -Profits Via telephone, assist with various requests including password/PIN reset, navigating the web site, Giving Account transactions, providing updates to account or profile information. Interact with other internal Charitable business units as needed Employing good sound judgment in decision making or problem resolution Deliver a great customer experience with each interaction How Your Work Impacts the Organization The Fidelity Charitable Gift Fund (“Fidelity Charitable”) is a public charity that sponsors the largest national donor-advised fund program. Since 1991, Fidelity Charitable has introduced tens of thousands of donors to the benefits - and increased charitable impact - of using a donor-advised fund to meet their philanthropic goals. Fidelity Charitable is governed by an independent Board of Trustees, which has hired Fidelity Investments as the service provider to the charity. Company Overview At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. For information about working at Fidelity, visit F$33k-57k yearly est. 14h agoClient Service Associate
J. Patterson Group, Inc.
Customer Service Representative Job 34 miles from Carrollton
Job Summary: J. Patterson Group Inc., is a corporation offering investment guidance to high net worth families, retired financial advisors, and trusts through Momentum Independent Network. Help conduct the fluid operation of a wealth management company. As an employee of J. Patterson Group Inc., you will assist with daily business activities and provide exceptional service to clients. Job Description: Client Services Associate's responsibilities will change over time as instructed by Investment Adviser Representative to meet the ongoing needs of the company. · Draft and send correspondence to clients and home office. · Document contact with clients. · Be proactive in supporting investment adviser representative with high priority projects. · Provide clients with timely attentive service. · Respond to client requests and provide information as needed. · Update and maintain client management system. · Track and confirm client and investment adviser representative requests have been completed. · Maintain company website. · Update and submit marketing materials to compliance for approval. · Schedule appointments and prepare agenda for client meetings. · Communicate with home office on business matters. · Capture meeting notes and prepare meeting summary. · Coordinate information received when onboarding new client. · Develop and suggest process improvements to increase firm efficiency. Skills and Education: Highly motivated individual that displays professionalism, excellent attention to detail, and will take ownership of their operational responsibilities. · Genuine interest in serving and caring for other people. · Excellent attention to detail and ability to work in fast paced environment. · Strong interpersonal communication skills with clients and staff. · Strong problem-solving, decision making, and analytical skills. · Excellent organizational, grammatical, and time-management skills. · Proficient computer skills (Word, Excel, PowerPoint, and email) · Ability to handle multiple tasks in a day, prioritize, and meet tight deadlines. · Excellent positive attitude and polite phone etiquette. · Finance background is preferred. · High school degree or higher. Environment: Executive office in Mansfield Texas.$37k-50k yearly est. 23d agoInside Sales Representative
Proman Staffing USA
Customer Service Representative Job 11 miles from Carrollton
Our client, a global leader in the Oil & Gas industry is seeking a detail-oriented and customer-focused Inside Sales Representative to join their sales team in Irving, TX. THIS IS A DIRECT HIRE OPPORTUNITY! This is a full-time position focused on maximizing international sales by providing exceptional customer service and administrative support from within the sales office. If you're a proactive multitasker with a passion for international business and inside sales, this opportunity is for you. Inside Sales Rep. Responsibilities: Communicate daily with international customers via phone and email Support the international sales team and outside reps with administrative tasks Maintain and update the company's international product listings on the website Draft and distribute correspondence and marketing materials for global promotion Coordinate logistics and attend trade shows and industry events as needed Assist with compliance requirements, including REACH Maintain international pricing structures in the ERP system (NetSuite) Accurately enter international sales data into the order entry system Ensure consistent and reliable attendance Perform additional duties as assigned Inside Sales Rep Requirements: High school diploma required; some college or a degree preferred 3+ years of inside sales experience, preferably in a fast-paced order desk environment Strong computer skills, including Word, Excel, and preferably PowerPoint Experience with international customer service and sales support Knowledge of INCO terms and export processes is a strong plus Background in oilfield or industrial sales is preferred Detail-oriented with excellent organizational and communication skills$38k-63k yearly est. 24d agoCollections Representative
MSR Technology Group
Customer Service Representative Job 31 miles from Carrollton
Customer Interaction: Conduct outbound and inbound calls with client customers to: a. Collect payments on active and closed accounts using phone pay, quick collect, and letters, ensuring excellent customer service. Outstanding balances may result from past due payments, lease-end charges (e.g., mileage, wear and tear, property tax), deficiency balances due to repossession, or amounts owed after a total loss. b. Negotiate payment solutions for customers in need of assistance and follow up on pending actions or expired payment arrangements. c. Handle incoming calls with professionalism, providing exceptional customer service to both internal and external stakeholders. Account Management: Oversee a queue of assigned accounts to ensure timely follow-ups and resolutions. Skip Tracing: Perform skip tracing activities to locate customers and collateral when contact is difficult, and assign accounts for repossession as necessary. Issue Resolution: Collaborate with internal teams and external partners to address escalated customer issues or complaints efficiently. Process Improvement: Provide feedback and recommendations for process enhancements or updates to training materials. Compliance: Adhere to corporate standards and maintain compliance with all policies and requirements. Qualifications: High school diploma or GED required; Bachelor's degree preferred. 1-2 years of experience in a customer service and/or collections environment preferred. Familiarity with the automotive industry is a plus.$28k-36k yearly est. 20d ago
Learn More About Customer Service Representative Jobs
How much does a Customer Service Representative earn in Carrollton, TX?
The average customer service representative in Carrollton, TX earns between $23,000 and $38,000 annually. This compares to the national average customer service representative range of $25,000 to $41,000.
Average Customer Service Representative Salary In Carrollton, TX
$29,000
What are the biggest employers of Customer Service Representatives in Carrollton, TX?
The biggest employers of Customer Service Representatives in Carrollton, TX are:
- National Life Group
- Pizza Hut
- Domino's Pizza
- U-Haul
- ITW
- Christian Brothers Automotive
- UWorld
- GuideWell
- PLS
- Security Finance
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