Customer Service Representative
Customer Service Representative job in Dallas, TX
Part-Time Contract-To-Hire Customer Service Representative Role
Big Ass Luxuries was founded by craft-makers and entrepreneurs Trent and Chloe when they noticed a gap in the market for large, natural, aromatic candles at an affordable luxury price point. We specialize in producing large, long-lasting, and aromatic candles using fragrance oils mixed with all-natural, eco-friendly coconut and soy wax. Our brand is built around the philosophy that bigger is better-from our bold designs to our commitment to excellence in every product we create, we aim to make Big Ass Luxuries a globally recognized household name.
Position Summary:
We're looking for a friendly, detail-oriented, and proactive individual to join our team part-time as a Customer Service Representative. This is an entry-level position ideal for someone eager to gain hands-on experience in a growing, high-end brand environment. You'll play a key role in delivering an elevated customer experience across all touchpoints - both online and in person - while also supporting the flow of day-to-day operations behind the scenes.
Key Responsibilities:
Respond promptly and thoughtfully to customer service emails and phone calls as needed
Greet and assist walk-in customers with warmth and professionalism while managing Shopify POS.
Print and prepare orders for fulfillment
Coordinate local pickup orders and in-person appointments, including customer communication and scheduling
Assist subscription customers with account support and inquiries
Assist with wholesale orders and account logistics
Schedule LTL freight pickups for bulk shipments
Process returns and issue refunds accurately
Monitor customer reviews and follow up with those who had a less-than-great experience to help make things right
Assist with participating in trade shows, events, and pop-ups as needed
May occasionally be asked to support tasks outside of this job description
Requirements:
Strong organizational skills with excellent attention to detail.
Ability to multitask and prioritize effectively in a fast-paced environment
Excellent written and verbal communication skills
1+ years of experience in a customer-facing or support role
Passion for the Big Ass Luxuries brand and products
Valid driver's license and access to a reliable vehicle
Tools & Platforms We Use:
Google Workspace (Gmail, Docs, Sheets, etc.)
Shopify
ShipStation
Speedship
Position Details:
Part-time, in-person role
18 hours per week
Flexible scheduling is available within business hours
Located onsite in Dallas, TX
3-month contract-to-hire position with potential for long-term growth
About You:
You're a warm, proactive self-starter who thrives in a fast-paced, customer-focused environment. You bring a mix of professionalism and personality, knowing when to keep things polished and when to bring the charm. You're organized, reliable, and detail-oriented, but also flexible and quick to adapt when things shift. You're a clear communicator, a thoughtful problem-solver, and a true team player with a “we before me” mindset. You take initiative, welcome feedback, and are always willing to jump in and help wherever needed. Bonus points if you're a candle lover - because we're obsessed.
Care Advocate - 243354
Customer Service Representative job in Dallas, TX
Direct Hire Opportunity with a great organization!
Onsite opportunity in Dallas with hybrid remote potential in the future based on performance
Opportunity to earn bonuses on a monthly basis based on performance after training
Shift - Monday to Friday, start time between 7am to 10am, 8 hour shifts
Start date - 7/21
Responsibilities:
Handle full care coordination for members and maintain close communication to educate members on how their benefits work
Assist members with finding a provider in network for surgeries
Assist with scheduling procedures
Handle inbound and outbound calls
Send referrals
Confirm appointments with patients and provider offices
Taking information from members and logging this correctly into the CRM system
Assist with booking travel
Coordinate follow up appointments
Call provider offices to request medical records
Qualifications:
Bachelor's or Associate's Degree required
Exceptional customer service skills
Ability to commute to and work in the Dallas office daily
Ability to work in a fast paced environment
Empathetic
Preferred Qualifications:
Healthcare experience
Representative, Client Svc I
Customer Service Representative job in Denton, TX
US-TX-Denton Type: Full-Time # of Openings: 1 TX - Denton-UNorthTexas-MS About the Role
Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction.
Your Impact
Main Responsibilities:
- Promptly informs supervisor of potential problems or customer concerns.
- Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
- Strong focus on providing good customer service.
- Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
- Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
- Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
- Site responsibility and location of coverage may change based on client and/or division needs.
Mail/Courier Services:
-Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail.
-Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc).
-Researches and routes unidentified and generic mail.
-Receives, logs, delivers and tracks messenger items.
-Responds to customer requests.
-Performs routine upkeep of equipment.
-Records and tracks customer inquiries and fulfillment of requests.
Shipping/Receiving:
-Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments.
-Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures.
-Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory.
About You: The Skills & Expertise You Bring
Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
- Basic computer skills/technical knowledge.
- Ability to multitask and prioritize in order to meet deadlines.
- Good customer service and communication skills.
- Ability to work with minimal supervision.
- Ability to work OT as needed.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- Ability to lift up to 50lbs.
- May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
We are providing the anticipated hourly rate for this role: $17.20 - $23.37
Company Overview
About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to its
Kyosei
philosophy of social and environmental responsibility. To learn more about Canon, visit us at ***************** and connect with us on LinkedIn at ******************************************
Who We Are
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
What We Offer
Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.
And Even More Perks!
-Employee referral bonus
-Employee discounts
-Dress for Your Day attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you cant get anywhere else
Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.
Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://*****************/about-us/life-at-canon/benefits-and-compensation
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers site https://*****************/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://*****************/about-us/life-at-canon.
#CUSA
Posting Tags
#LI-EF1 #PM19
PIebe95ed0ff9d-26***********6
Customer Service Representative
Customer Service Representative job in Dallas, TX
In this role you will provide support to customers while delivering excellent Customer Service to promote long-term customer retention. The Customer Service Representative will answer customer questions, explain product and service options, and assist customers with any existing problems. You will also maintain accurate customer records, notating any incidents or upgrades as needed, and provide customer solutions. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.
Tasks and Responsibilities:
● Support the Customer Service Center by performing tasks assigned by the Customer Success Manager
● Provide first level support to customers
● Resolve issues effectively, escalating as needed
● Greet customers with a professional and welcoming manner
● Speak to as many customers as possible daily
● Monitor and track recurring customer issues
● Update customer accounts
● Offer upgrade paths or new services to new and existing customers
● Support the Customer Success Manager as needed
Requirements:
● Demonstrate experience utilising computers
● Ability to troubleshoot and effectively
● Clear communication with peers
● Must think independently with an attention to detail
● Track and monitor tasks to completion
● Must be team oriented and maintain a professional demeanor at all times
● Enjoy helping and speaking with customers
● Excellent customer service and communication skills
● Must have a collaborative approach and positive attitude
Please submit your to apply!
Customer Service Representative
Customer Service Representative job in Richardson, TX
Customer Service Representative - Richardson, TX
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Customer Service Representative.
Job Description :
The Customer Support team is the first point of contact for all our customers. We are
responsible for providing excellent customer service through identifying issues
quickly, providing effective solutions, educating the customer to reduce future
avoidable contacts, owning the customer query until resolved or escalating to the
correct team. The customer service team identifies improvement opportunities
aligned to our key objectives such as Customer Agent Impact Score (CAIS), First
Contact Resolution (FCR) & transfers.
Our customer support team is the first port of call for customers. It is vital we deliver
excellent support to ensure we remain the most trusted cryptocurrency platform.
Responsibilities :
• The Customer Support team is the first point of contact for all our customers.
• We are responsible for providing excellent customer service through identifying issues quickly, providing effective solutions, educating the customer to reduce future
avoidable contacts, owning the customer query until resolved or escalating to the
correct team.
• The customer service team identifies improvement opportunities
aligned to our key objectives such as Customer Agent Impact Score (CAIS), First
• Contact Resolution (FCR) & transfers.
• Our customer support team is the first port of call for customers. It is vital we deliver excellent support to ensure we remain the most trusted cryptocurrency platform.
Qualifications we seek in you!
Minimum Qualifications :
• Experience with different channels of support, including voice, email and messaging (at least
• 1 year of experience in one of the above)
• Strong interpersonal, analytical, and communication skills; must be fluent in the English
• language (strong oral and written English language skills)
• Experience working with Google Sheet and Google Doc and/or Microsoft Excel and Microsoft
• Word
• Flexible and adaptable to the evolving needs of a high-growth and fast paced organization
• environment
• Detail-oriented with strong customer focus
Preferred Qualifications (Not Mandatory) :
• Any Graduate degree (BA, B.Com, B.Sc, etc)
• Experience working in a FinTech/Crypto environment/company
• Strong problem-solving and decision-making abilities
• Ability to multitask, prioritize, and manage time effectively
• Familiarity with customer relationship management (CRM) systems and practices
• Interest in the crypto economy
Why join Genpact?
• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
The approximate annual base compensation range for this position is $22.25 per hour. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity
Location-based Roles “Los Angeles, California based candidates are not eligible for this role. Richardson, TX area candidates are eligible for this role only.”
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit *************** . Follow us on Twitter , Facebook , LinkedIn , and YouTube .
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Customer Service Representative
Customer Service Representative job in McKinney, TX
1. Customer Service
(1) Keys in sales orders daily with no more than 2 errors per month
(2) Sets up new clients as needed
(3) Handles exception calls as needed
(4) Provides support for sales reps as needed
2. Standing Orders
(1) Sets up initial standing order for customer, as needed
(2) Maintains standing orders, including holds, releases, and additions
(3) Errors counted against metric stated in 1.1
3. Exception Processing
(1) Processes exceptions into the Case module as needed
(2) Creates credit memos, files freight claims, issues call tags, follows defective product procedure, and reships
items all as required per exception
4. Freight Claims
(1) Processes freight claims as needed
(2) Processes disputes and pursues payment from the carrier
(3) Files claim paperwork
5. Performs in a manner consistent with company Core Values and Purpose.
6. Attends all scheduled meetings, missing no more than 10% annually.
7. Clocks in and out for work and lunch with no more than 1 error per month.
8. Provides excellent customer service.
9. Follows all OSHA and other safety guidelines.
10. Actively demonstrates teamwork at all times.
11. Manages any stress on the job, including but not limited to meeting deadlines.
12. Adheres to company safety standards at all times, such that no serious (requiring medical attention) injury occurred
during the prior 12-month period.
13. Follows other policies and procedures such that there are no verbal or written warnings during the evaluation period.
The starting pay for this position is $17.45
Experience
Required
2 years:
At least 2 years' experience in relationship-building customer service environment for a tangible
Preferred
1 year:
Experience with ERP systems such as Epicor
Education
Preferred
High School or better.
Qualifications
Behaviors
Preferred
Detail Oriented
: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated
: Devoted to a task or purpose with loyalty or integrity
Team Player
: Works well as a member of a group
Motivations
Preferred
Growth Opportunities
: Inspired to perform well by the chance to take on more responsibility
Self-Starter
: Inspired to perform without outside help
Customer Success Specialist
Customer Service Representative job in Lewisville, TX
4 days/week, Monday through Thursday, Fridays are remote.
Core Accountabilities and Responsibilities
5-star Concierge Service
Concierge service mentality: Demonstrate a relentless commitment to supporting Stylist business success with a proactive, solutions-first approach.
Multi-channel responsiveness: Deliver timely, white-glove service via phone, email, live chat, and text channels to support Stylist and Client inquiries.
Fit and product support: Provide guidance and advice on product fit, design, and ordering to support Stylist expertise and Client satisfaction.
Problem resolution: Troubleshoot complex issues with persistence and professionalism, ensuring complete and satisfying resolution for the Stylist.
Stylist Partnership Development
Business partnership mindset: Build authentic relationships with Stylists and act as a trusted partner in their business growth.
Proactive outreach: Identify opportunities to check in with Stylists, support onboarding or transitions, and proactively offer help without being asked.
Insight sharing: Surface useful trends or recurring challenges to company leadership to improve systems and drive service enhancements.
Advocacy and follow-through: Ensure the Stylists will feel seen, heard, and supported by owning their issue from start to finish.
Knowledge and Process Execution
Policy and procedure fluency: Continously learn knowledge of J.Hilburn processes, programs, and systems accurately in daily support.
Knowledge base utilization: Reference and contribute to the internal knowledge base to support continuous service quality improvement.
Process adherence: Follow standard operating procedures to ensure consistency and professionalism in every interaction.
Documentation and ticketing: Accurately record service requests, updates, and resolutions in the appropriate systems.
Cross-functional Collaboration
Stylist Success Team Collaboration: Communicate openly and respectfully with peers, sharing knowledge and supporting group success.
Cross-functional Team Collaboration: Collaborate respectfully and effectively with other departments to align on solutions, share insights, and support Stylist-facing initiatives.
Required Knowledge, Skills, and Abilities
Delivering support across multiple channels (phone, email, chat, sms) in a fast-paced
Strong problem-solving, communication, and relationship management skills.
Strong proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with CRM systems (e.g., Zendesk, Salesforce, Freshdesk).
Ability to resolve complex service issues with a high level of professionalism, persistence, and empathy.
Providing fit and product advice, ideally within apparel, tailoring, or styling environment.
Proven record of adaptability and resilience while thriving in a fast-paced environment by staying composed, flexible, and ready to take initiative.
Working with independent contractors, business owners, or Stylists, offering tools, guidance, and support to help grow their business.
Required Education and Experience
Bachelor's degree in Fashion Merchandising, Business, Communication, or a related field preferred.
5+ years of customer service or sales experience, preferably in high-end retail client-facing, apparel/fashion, e-commerce, or concierge services.
Familiarity with interpreting and navigating backend order systems, customer profiles, and inventory tools.
Familiarity with building successful rapport and loyalty with clients.
Proven record of adaptability and resilience while thriving in a fast-paced environment by staying composed, flexible, and ready to take initiative.
Familiarity with CRM systems, ticketing platforms, or customer support software (e.g., Zendesk, Salesforce, Freshdesk, etc.).
Travel
There is minimal anticipated travel required for this position.
Annual and Semi-Annual Company Conferences, usually in the DFW area
Client Service Specialist
Customer Service Representative job in Plano, TX
We are seeking a motivated candidate to fill the role of Client Service Specialist in our rapidly growing firm. This is an outstanding opportunity for someone with an outgoing, friendly personality who enjoys interacting with other people. This individual should be comfortable communicating directly with clients, especially by phone. We offer competitive benefits, including medical/dental/vision insurance and 401(k) matching.
This position requires a high school diploma or equivalent. Prior experience working in an office‐setting is a plus, but not required. Proficiency with Microsoft Outlook is necessary. Experience with other Microsoft Office applications, specifically Word and Excel, is also a plus. This individual will work in conjunction with an experienced Client Service Specialist.
Job responsibilities will include, but are not limited to:
Managing advisors' schedules
Producing and completing payroll, investment account and engagement paperwork
Troubleshooting client payroll issues
Managing client trackers
Answering and directing phone traffic
Providing hospitality services to clients
Cleaning and maintaining the office conference rooms and kitchen area
Managing supply inventory
Performing data entry, filing and scanning, and other administrative duties
ABOUT OUR FIRM:
We are a fee‐only financial planning and accounting firm committed to serving the comprehensive financial needs of our clients. This includes providing personal and business financial consulting, investment, tax preparation, bookkeeping and payroll services. Our firm is growing quickly and building a strong reputation within our niche. Our company fosters a team‐oriented atmosphere and has built a culture that truly makes it a fun and enjoyable place to build a career. We are very excited to welcome our next team member.
Call Center Representative
Customer Service Representative job in Fort Worth, TX
Job Title: Call Center Representative
Duration: Long Term
***Due to client requirements this role is only open to USC or GC candidates*** Project Details: The Business Account Representative position is the primary point of contact for commercial customers who contact the Business Customer Care Center by phone, fax, email, internet and mail. The Business Account Representative is responsible for interacting with customers and responding to their complaints, inquiries and requests in a professional and courteous manner.
Essential Duties/Responsibilities:
- Actively promote the company and the value of its products and services.
- Interact with customers, issue orders, and analyze accounts to resolve billing inquiries, negotiate payment options/deposits and provide customers with assistance in obtaining various company products and services.
- Interface with a wide variety of people both internally and externally in a diplomatic manner.
- Effectively utilize resources, i.e. computer systems, software programs and phone equipment.
- Consistently apply knowledge required to perform technical and procedural aspects of the position.
- Identify and act on process and/or system enhancements to create efficiencies and/or better customer experience.
- Bilingual, Spanish/English speaking ability, required for the bilingual position.
- Diffuse customer escalations (customer save skills).
- Conduct outbound calls as required.
Must Haves
Previous Retail energy experience and 3+ years exp. in call center if no energy experience then 5-6 years experience in call canter
Local to the DFW area
Bilingual
3+ years in a Call Center environment
About Matlen Silver
Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.
Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.
If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: ********************* // ************
Customer Experience Specialist
Customer Service Representative job in Dallas, TX
About Us:
Born from Loloi Rugs - an industry leader that has been trusted by thousands of the world's top designers and retail stores - Joon Loloi is an e-commerce retail destination delivering an insider's perspective on home furnishings. Our online selection of furniture, rugs, lighting, and décor is a combination of exclusive in-house design, signature trademarks, and expertly curated pieces for every room and everyone.
Security Advisory: Beware of Frauds
Protect yourself from potential fraud and verify the authenticity of any job offer you receive from Loloi. Rest assured that we never request payment or demand any sensitive personal information, such as bank details or social security numbers, at any stage of the recruiting process. To ensure genuine communication, our recruiters will solely reach out to applicants using an
@loloirugs.com
email address. Your security is of paramount importance to us at Loloi, and we are committed to maintaining a safe and trustworthy hiring experience for all candidates.
Joon Loloi is looking for a talented Customer Experience Specialist. Here at Loloi we craft products to create beautify spaces and we are seeking to develop a unique customer experience that embodies eCommerce, inspiration, value add services, design tools, and community for design enthusiasts and trade professionals alike. Our Customer Experience Specialist will most often be the first point of contact for our customers, handling inbound and outbound calls with professionalism, courtesy, and efficiency. The primary responsibility will be to provide exceptional customer service and support, resolving inquiries, and ensuring overall customer satisfaction. This position requires excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment.
As an integral part of the Joon Loloi Customer Experience Team, this role will work closely with Training, Branding, and Merchandising to ensure they have a deep understanding of the product, the brand and provide exceptional service through every customer contact.
This position is based on-site Monday-Friday at our Dallas, TX headquarters.
Responsibilities
Handle Inbound Calls: Receive incoming calls from customers, addressing their queries, concerns, and requests promptly and accurately. Offer personalized solutions to meet their specific needs
Outbound Calls: Make outbound calls to follow up on customer inquiries, conduct surveys, confirm appointments, or inform customers about new products and services
Customer Support: Provide excellent customer support via phone, email, or chat. Assist customers with troubleshooting issues, navigating through products/services, and resolving complaints to ensure a positive experience
Product Knowledge: Acquire in-depth knowledge of the company's products, services, and processes to effectively assist customers and address their inquiries
Data Entry: Accurately document customer interactions, inquiries, and feedback in the company's database or CRM system. Maintain detailed records for future reference and follow-up
Problem Resolution: Proactively identify and resolve customer issues, ensuring their concerns are addressed in a timely and satisfactory manner
Upselling and Cross-Selling: Identify opportunities for upselling or cross-selling products and services to customers, enhancing their overall experience and contributing to revenue growth
Team Collaboration: Work collaboratively with other team members and departments to ensure smooth operations, escalate complex issues when necessary, and participate in ongoing training and skill development
Adherence to Policies: Comply with company guidelines, call center protocols, and established processes to maintain high-quality service delivery and uphold the organization's reputation
Performance Metrics: Achieve individual and team performance goals, including call handling metrics, customer satisfaction scores, and sales targets, as applicable
Experience, Skills, & Ability Requirements
High school diploma or equivalent; additional education or certifications are a plus
Previous experience in a call center or customer service role is preferred but not mandatory
Previous experience in design or keen interest in interior design
Excellent communication skills, both verbal and written, with a strong command of the English language
Active listening skills and the ability to empathize with customers' needs and concerns
Strong problem-solving skills and the capacity to think quickly on your feet
Basic computer proficiency and familiarity with CRM software and call center systems
Patience, resilience, and a positive attitude even during challenging interactions
Ability to multitask and manage time effectively in a fast-paced environment
Willingness to work flexible hours, including evenings, weekends, and holidays, if required
Highly organized and skilled at time management
Possess personal qualities of integrity, credibility, and commitment to corporate mission
What We Offer
Comprehensive health, dental, and vision benefits
401(k) with employer match
Paid parental leave
A culture that fosters ongoing growth opportunities
A stable, growing family-owned company that looks after its employees
Loloi Rugs/Joon Loloi does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.
Bilingual Customer Service Sales Representative
Customer Service Representative job in Irving, TX
Omega Holdings is a private equity-owned leading distributor of air conditioning and other high demand aftermarket components to a broad range of light- duty and heavy-duty vehicle end markets. Omega has created a unique, market leading platform in the automotive aftermarket with numerous opportunities to apply its repeatable playbook to grow both organically and through acquisition. With our product portfolio, dedication to quality, entrepreneurial setting, and competitive strength, we are a great place to build a lasting career.
The Bilingual Customer Service Sales Representative will play a crucial role in supporting our customers and sales team.
Assist with placement of quotes / orders via phone, email, fax, or web. Check pricing and availability of parts. Maintain customer backorders. Communicate with customers about any changes in ETA. Check sister companies for availability.
Build strong relationships with customers.
Resolve customer complaints and provide appropriate solutions.
Help meet team sales targets and provide support to outside sales teams. Call customers on promotion deals or to find out why customers sales are up or down.
Work with Purchasing on customer forecasts.
Interface with IT on EDI issues.
Maintain customer contact list for Marketing emails.
Issue RMA's and Credit Memos.
Update and maintain required information on customer portals.
Cross train on other customer service accounts.
Help customers with technical support. Look up parts by application, cross reference, or specifications.
Account maintenance - Enter new customer contact information, customer part cross reference, new ship to locations.
Work with other departments to ensure orders are shipped out on time and correctly. Fill out SSR (Special Sales Request Form) and C of C (Certificate of Compliance) when needed.
Anything else that is deemed necessary by management.
Testing updates to BC and website.
Producing sales forecast and budget.
Helping sales team with reports.
Helping customer service with any questions they have.
Help accounting with collections.
Help train salespeople and customer service on BC. Also solve problems with BC.
Work with purchasing on stock outage.
Pricing.
Must be bilingual English /Spanish.
Client Experience Specialist
Customer Service Representative job in Westlake, TX
Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Client Experience Associate to work in Westlake, TX. Got personality? Like to talk? Have a desire to problem solve, help others? Then keep reading. Fidelity Charitable is looking for a top notch customer service professional to work on the Donor Services team. As a Client Experience Associate, you will be the primary point of contact for Non Profit Organizations affiliated with Fidelity Charitable. We are looking for ‘customer obsessed' individuals that want to make a difference in helping our Non Profits with all their needs. Still interested? Read on.
This contractor position supports our busiest time of year, Giving Season.
The hours are demanding, please expect to work overtime in November and December.
We request that you do not take extra vacation days in November, December and January.
You will be off Thanksgiving, Christmas and New Year Day as major holidays.
The Expertise We're Looking For
Bachelor's degree preferred
Minimum 1-2 years of telephone customer service experience; preferably in a contact center environment
The Purpose of Your Role
Your role is to ensure each interaction creates a superior customer experience while responding to all requests. You will perform daily functions while ensuring you are maintaining department and individual goals, as well as call metrics and call quality. You will engage with non profits using conversational techniques to understand the scope of their request, gather relevant information and identify a solution, if necessary. It's more than just taking a call and processing a transaction, it is helping reach goals. You get to be a part of that!
The Skills You Bring
Your proficient verbal and written communication skills required
Your very best problem- solving skills with excellent follow through
Your strong organizational skills, planning and time management
You are able to proficiently multi-task in a Windows based environment
You are proficient in MS products including Word/Excel. Applications used in this role include: FBSI, XTRAC, FDOT, Genesys Telephony, NICE, Salesforce, Zoom, MS Outlook, MS Teams, RepApp, and Xelerate.
Your flexibility for overtime as requested (especially December - Giving Season) Various shifts are available. Business hours are 8:30-6:30pmET, Monday-Friday
The Value You Deliver
Executing quality and timely work to meet the needs of Fidelity Charitable Donors, Advisors and Non -Profits
Via telephone, assist with various requests including password/PIN reset, navigating the web site, Giving Account transactions, providing updates to account or profile information.
Interact with other internal Charitable business units as needed
Employing good sound judgment in decision making or problem resolution
Deliver a great customer experience with each interaction
How Your Work Impacts the Organization
The Fidelity Charitable Gift Fund (“Fidelity Charitable”) is a public charity that sponsors the largest national donor-advised fund program. Since 1991, Fidelity Charitable has introduced tens of thousands of donors to the benefits - and increased charitable impact - of using a donor-advised fund to meet their philanthropic goals. Fidelity Charitable is governed by an independent Board of Trustees, which has hired Fidelity Investments as the service provider to the charity.
Company Overview
At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. For information about working at Fidelity, visit F
Inside Sales Representative
Customer Service Representative job in Fort Worth, TX
Inside Sales Representatives help fulfill CFJ's mission and vision by identifying new sales opportunities throughout the Metroplex, supporting existing accounts, and fostering strong relationships within the community. This role is based at CFJ's home office in Fort Worth, Texas.
Job Responsibilities include:- Identify and cultivate new accounts while strengthening and expanding relationships with existing clients
Foster and maintain strong client relationships while strengthening those connections through consistent communication and support
Prepare sales quotes and respond promptly to customer inquiries
Manage both outbound and inbound calls to generate new business opportunities for the company
Engage with multiple teams across the organization to support business development efforts
Other duties as assigned by management
Must have or be:
Exceptional verbal, written and presentation communication skills
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Energetic and outgoing personality with a strong sense of accountability and urgency
Highly deadline-driven and results-oriented
Proactive mindset with a hands-on approach
Skilled at multitasking and highly organized
Collaborative team player
Excellent time management and prioritization skills
At least two years of proven success in a sales role.
Compensation details: 35000-50000 Yearly Salary
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Inside Sales Rep
Customer Service Representative job in Dallas, TX
About Us:
Motive Companies is at the forefront of the energy revolution committed to employing empowered and inspired personnel, each focused on the same goal: the highest quality products and service support. We are dedicated to providing solutions that are not only innovative for the material handling industry, but solutions that allow our clients to innovate within their own business, too.
About the Role:
We are seeking a motivated and detail-oriented Inside Sales Representative to support our outside sales team. This role is ideal for someone with strong communication and organizational skills who thrives in a fast-paced environment. The Inside Sales Rep will play a key part in managing quotes, following up on sales leads, and helping drive overall sales efficiency.
Key Responsibilities:
· Prepare and manage customer quotes in coordination with the outside sales team
· Follow up with clients on outstanding quotes, inquiries, and leads
· Act as a liaison between customers and the sales team to ensure timely communication and support
· Maintain and update CRM systems with customer interactions and opportunities
· Assist in qualifying inbound leads and route to appropriate team members
· Track and report on quoting activity, customer feedback, and sales metrics
· Provide administrative support to the sales team as needed
Qualifications:
· 2+ years of experience in inside sales, sales support, or customer service
· Strong verbal and written communication skills
· Experience using CRM software
· Ability to prioritize, multitask, and manage time effectively
· Detail-oriented and process-driven
· Proficient with Microsoft Office (Excel, Word, Outlook)
Preferred Qualifications:
· Experience in a B2B or industrial sales environment
· Familiarity with quoting systems or ERP platforms
· Associate or Bachelor's degree in Business, Marketing, or related field
Compensation: $60,000K - $70,000K + Bonuses
EQUAL EMPLOYMENT OPPORTUNITY POLICY
Motive Companies, provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law Motive Companies., complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Motive Companies., expressly prohibits any form of unlawful employee harassment or discrimination based on any of these protected categories.
The duties and responsibilities described above are not a comprehensive list and that additional tasks may be assigned. The scope of the job may change as necessitated by business demands.
Client Specialist
Customer Service Representative job in Dallas, TX
About us Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.
What We Offer:
* Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.
* Incentive Opportunities
* Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page.
* Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within.
* Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.
What we Value “WE CARE”:
* We Win as a team and are dedicated to ensuring and applauding each other's success.
* We Encourage creativity, innovation and smart risk-taking.
* We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.
* We Act with integrity, transparency, candor, and respect.
* We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
* We Embrace community by bringing positive change to those we live and work in.
Who You Are:
* Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers.
* Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment.
* Able to work cooperatively in a diverse work environment
* Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store.
* Possess excellent written and verbal communication skills and a high level of integrity.
* Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her.
* Professional, assertive, and friendly with the ability to make decisions independently.
* Possess the technological aptitude to navigate POS/computer/iPad/handheld systems.
* Have open availability of 20 - 29 hours per week
* Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays.
* Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
* Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
What You'll Do:
* Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
* Support all service enhancers to build strong relationships including active use of Concierge.
* Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
* Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
* Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.
* Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust.
* Actively participate in community/store activities and events that promote the Talbots Brand.
* Professionally represent the brand image.
Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.
Location:
Store 01259 Preston Oaks, TX-Dallas,TX 75230
Position Type:
Regular/Part time
Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
Client Onboarding Specialist
Customer Service Representative job in Dallas, TX
At Pinecrest Consulting, we're more than just a team; we're a community. Recently ranked the #1 Top Workplaces among small businesses by the Dallas Morning News, we pride ourselves on a culture that fosters growth, innovation, and a deep sense of commitment to our clients. We are seeking a talented Account Manager with Insurance and Employee Benefits experience to join our all-star team and contribute to our ongoing success.
About the Role:
As a Client Onboarding Specialist at Pinecrest Consulting, your primary role is to establish strong relationships with clients and become their main point of contact throughout their onboarding journey to our insurance brokerage services. Your responsibilities extend to leading proactive results, driving innovative solutions tailored to client needs, and liaising effectively with various departments to ensure proficiency in Pinecrest's service offerings. Your role is pivotal in maintaining seamless communication and ensuring that every client interaction is both positive and productive.
What You'll Do:
As a Client Onboarding Specialist, you will be instrumental in onboarding new clients to Pinecrest Consulting. Your key responsibilities will include:
Acting as the primary client-facing point of contact throughout the Onboarding process, ensuring all inquiries and concerns are addressed promptly and professionally.
Leading the open enrollment process: from planning and implementation to oversight, ensuring a seamless transition for clients onto our platforms.
Understanding different insurance carriers and integrating clients' payroll systems to streamline the benefits administration process, highlighting our capability as a full-service healthcare brokerage.
Guiding clients through the onboarding process, which includes collecting necessary documentation, setting up their accounts on our Benefits Administration software, and ensuring all client information remains current and compliant.
Working closely with the sales team and the account management team to ensure a smooth journey from the initial sale to full account management transition, emphasizing our commitment to a comprehensive service approach.
Managing work within tight timelines to ensure all client benefits are effective prior to the renewal date, demonstrating exceptional time management and organizational skills.
Providing detailed explanations and training to clients on how to use our technology platforms for a seamless benefits administration experience.
Collaborating with other departments as necessary to ensure all client needs are met and to optimize the client experience, ensuring that Pinecrest Consulting stands out as a leader in healthcare brokerage and benefits administration.
Conducting periodic reviews with clients to ensure satisfaction and identify areas for potential expansion or further support, reinforcing our dedication to ongoing client engagement and success.
What We're Looking For:
3+ years of Insurance and Employee Benefits experience
Strong knowledge of benefits administration, insurance policies, and associated technologies, particularly those relevant to healthcare and employee benefits.
Ability to work independently and as part of a team, managing multiple tasks and meeting tight deadlines.
Strong organizational skills and attention to detail.
Advanced computer skills and proficiency in relevant software, especially Benefits Administration platforms.
A team player with a commitment to fostering a positive work environment.
Possessing an insurance license is highly encouraged.
Why Join Pinecrest Consulting?
Step into a vibrant, community-driven culture where your contributions truly make a difference.
Unlock unparalleled opportunities for professional growth and advancement in an ever-evolving industry.
Enjoy a highly competitive compensation package paired with outstanding benefits designed to support your success.
Experience our 'Work Hard, Play Hard' culture that champions both productivity and celebration, ensuring a balanced and fulfilling work life.
Join a company celebrated for fostering an exceptional workplace environment that inspires innovation and collaboration.
Apply Now:
If you're passionate about client relations and implementation and looking for a rewarding career in a top-rated company, we would love to hear from you! Click "Apply" to submit your resume and cover letter.
Collections Representative #24805
Customer Service Representative job in Fort Worth, TX
We are seeking a detail-oriented Contract Administrator with a background in automotive finance and payment processing to join a fast-paced, dynamic team. This is an excellent opportunity for professionals who have experience working with automotive dealerships and understand the nuances of dealer payments, leasing, and contract compliance.
🔍 Key Responsibilities:
Review fleet and small business contracts to ensure accuracy and compliance with internal policies and regulatory guidelines
Set up and maintain account records in internal portfolio systems
Process payments to automotive dealers, dealer leasing companies, and fleet customers
Provide onboarding support and mentorship to new team members
Assist in process transitions, fostering team adaptability and collaboration
Conduct audits and exception analysis to ensure data accuracy and procedural compliance
🛠 Preferred Skills & Experience:
Experience working directly with automotive dealerships and handling dealer payment processing
Strong auditing skills with the ability to verify and communicate data discrepancies
Knowledge of exception handling and escalation procedures
Background in finance or auto finance highly preferred
Excellent attention to detail and organizational skills
Strong communication skills for cross-functional collaboration with regional teams and dealerships
Comfortable working in a high-volume, deadline-driven environment
Flexible and adaptable to frequent changes, including overtime as needed
This role is ideal for someone who thrives in a structured yet dynamic setting, values precision, and enjoys being part of a collaborative team environment.
Analyst III, Priority Customer Care (Office of the President)
Customer Service Representative job in Irving, TX
If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online. The Analyst III position is designed for a proactive and strategic professional to drive operational excellence by integrating and optimizing business processes. This role is responsible for designing and implementing methodologies to ensure seamless cross-functional collaboration, enhancing customer experiences through data-driven insights, and identifying opportunities for process improvement. The Analyst III must be adept at assessing the tactical aspects of business / customer operations through data analysis (structured / unstructured), customer feedback analysis, identifying trends and opportunities and working collaboratively to implement solutions that result in improved customer experiences and operational efficiencies.
Job Description
Key Roles & Responsibilities:
* Work independently to extract and analyze data and customer feedback to identify and implement solutions to enhance the customer experience, while improving operational efficiency through reduced customer escalations
* Design and implement reporting solutions that measure the integration of process improvements and their impact to customer experiences and operational effectiveness
* Monitor and assess day-to-day related issues to ensure business practices, policies and procedures are executed in an effective manner
* Identify process improvements to enhance the Retail Energy effectiveness and efficiency
* Support development of departmental and company processes & procedures
* Resolve reported issues in a timely and decisive manner
* Build and maintain effective partnerships with various departments to align efforts and achieve goals
* Develop, implement, publish, and present regular and ad hoc reports timely and accurately
Education, Experience, and Skill Requirements
* •3-5+ years of related work experience
* 1-2 years experience with customer facing and project coordination/mgt methods required
* 2-4+ years developing and analyzing large-scale customer information system or processes
* Excellent communication and teamwork skills with both internal and external customers
* Able to effectively contribute to and lead small work groups, process teams and focus groups
* Working knowledge of emerging technologies to effectively aggregate/analyze critical business data, identifying trends and improvement opportunities
* Advanced Skill in using Excel and other MS Office products
* Experience with data visualization tools required (e.g., Tableau, Power BI, etc.)
* Strong analytical skills, including root cause analysis
* Ability to understand and interpret data to extract valuable insights, identify trends, and drive business decisions, provide actionable insights to management and stakeholders
* Ability to clearly articulate findings and recommendations to both technical and non-technical audiences
* Excellent Project Management skills
* Skill in developing process flows
* High School diploma or equivalent required
Key Metrics
* Improved customer experience for Vistra Retail
* Optimize processes to drive efficiencies and reductions in customer escalations
* Timely and accurate creation of regular and ad hoc reporting
* Contributory responsibility for the achievement of Vistra Retail customer complaint goals
Job Family
Marketing
Company
Vistra Retail Operations Company
Locations
Irving, Texas
Texas
We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication. If this describes you, then apply today!
If you currently work for Vistra or its subsidiaries, please apply via the internal career site.
It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.
If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us at assistance@vistraenergy.com to make a request.
Associate Customer Service Representative Spanish / Bilingual Everyday Banking
Customer Service Representative job in Westlake, TX
About this role:
Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking. Find out why we're the #1 financial services company to grow YOUR career. Apply today.
CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers.
In this role you will:
Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
Escalate questions and issues to more senior employees
Required Qualifications:
6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Bilingual speaking and reading proficiency in Spanish/English
Desired Qualifications:
Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
Ability to execute in a fast paced, high demand, metric driven call center environment
Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers
Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information
Knowledge, understanding and experience of internet, mobile, and social media technology
Job Expectations:
Must be able to attend full duration of required training period
This position is not eligible for Visa sponsorship
Ability to work additional hours as needed
Schedule may be eligible for a shift differential under the terms of the shift differential policy
Must work on-site at the location posted
Must complete and pass required language assessment
Training Schedule:
You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
Training class starts on 8/18 OR 8/25 for 7 weeks. Training hours are 8:30 a.m. - 5:00 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training.
We're open from Sunday - Saturday, 6:00 a.m. - 12:00 am (Central Time Zone). Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays.
Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy.
Compensation:
Starting rate $20.00 per hour
Posting Location(s):
401 W. Las Colinas Blvd. Bldg #1, Irving TX 75039
@RWF22
Posting End Date:
8 Jul 2025
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Associate Customer Service Representative Everyday Banking
Customer Service Representative job in Westlake, TX
About this role: Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking. Find out why we're the #1 financial services company to grow YOUR career. Apply today. CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers.
In this role you will:
* Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
* Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
* Escalate questions and issues to more senior employees
Required Qualifications:
* 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
* Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
* Ability to execute in a fast paced, high demand, metric driven call center environment
* Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
* Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers
* Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information
* Knowledge, understanding and experience of internet, mobile, and social media technology
Job Expectations:
* Must be able to attend full duration of required training period
* This position is not eligible for Visa sponsorship
* Ability to work additional hours as needed
* Schedule may be eligible for a shift differential under the terms of the shift differential policy
* Must work on-site at the location posted
Training Schedule:
* You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
* Training class starts on 9/15 OR 9/22 for 7 weeks. Training hours are 8:30 a.m. - 5:00 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training.
* We're open from Sunday - Saturday, 6:00 a.m. - 12:00 am (Central Time Zone). Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays.
* Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy.
Compensation:
* Starting rate $20.00 per hour
Posting Location(s):
* 1301 Solana Blvd. Bldg #1, Westlake TX 76262
@RWF22
Posting End Date:
8 Aug 2025
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.