Customer Service Representative - Personal Lines - Fresno, CA
Customer Service Representative Job In Fresno, CA
A highly trusted and committed insurance brokerage with over 40 years in the business is searching for a customer-focused professional to join the team! Determined to keep its customers and employees happy throughout the years by providing a great work environment and creating a positive impact on the community. Join now if you are interested in being part of this amazing company!
What's in it for you?
$23.00 - $31.00/hour depending on experience
Monday - Friday
Full suite of benefits: Medical, dental, and vision insurance
Paid time off and paid holidays
Preferred Qualifications:
You have at least 2 years of experience with personal insurance
Active Property & Casualty License
Insurance knowledge, including coverage, product knowledge, and familiarity with agency functions and procedures
You have experience working with agency management systems. AMS 360 experience is preferred
What you will be doing:
Assist with filing away documents.
Responsible for answering phone calls and transferring to the appropriate department
Answer any client's questions regarding billing, claims, coverage questions, etc.
Assist with cancellation notices
Assist with evaluating renewal policies
APPLY NOW!
Why Insurance Relief™?
As a businessperson in the insurance industry, it is an advantage to partner with a staffing expert and ally who understands your unique skills and needs. With vast experience in the insurance arena, Insurance Relief™ works with brokers, carriers, and third-party administrators to locate and place the best people for positions ranging from entry-level to senior management. We invest the time to truly understand what you want to accomplish, and then do our best to find meaningful opportunities.
Insurance Relief™ provides ample opportunities for you to put your skills to work so if this position is not quite the fit for you please give us a call to hear about all of the other opportunities we have available.
Insurance and Financial Services Agent
Customer Service Representative Job In Fresno, CA
Entrepreneurs welcome. We are seeking professionals to become a State Farm independent contractor agent in Fresno, CA. If you've ever had the desire to run your own business, but didn't know where to start, this could be the opportunity for you. No prior experience as an insurance agent is required.
As an agent, your daily actives and responsibilities may vary based on your vision for your business. Potential responsibilities may include, but are not limited to:
Operational and team management
Strategic marketing and new business development
Sales and customer service
We offer a paid training program with company support. State Farm is an equal opportunity employer.
Click the “Apply” button to be connected with a State Farm representative and to learn more about the State Farm agent opportunity. [Note: The “Apply” button is not an application for employment.]
State Farm agents are independent contractors. Compensation is sales and commission based. No base compensation is available with this opportunity. To determine actual compensation, the applicable State Farm Agent's Agreement and corresponding schedule of payments must be used. Information contained herein does not guarantee eligibility to receive compensation or guarantee specific results. Eligibility and actual results will vary.
Customer Service Representative
Customer Service Representative Job In Fresno, CA
Immediate need for a Temp employee. The ideal candidate loves talking to people and proactively solving issues.
Responsibilities
Communicate with customers via phone, email and chat
Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer's needs
Data entry in various platforms
Qualifications
At least 1 - 3 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
Phlebotomist Patient Services Representative
Customer Service Representative Job In Fresno, CA
The Patient Services Representative I (PSR I) represents the face of the company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The Patient Services Representative draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.
The Patient Services Representative has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe, and accurate manner.
The Patient Services Representative will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy of patient information.
Under the direction of the area supervisor, perform daily activities accurately and on time.
Maintain a safe and professional environment.
Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
Maintains required records and documentation.
Demonstrates organizational commitment and promotes a positive image to patients, clients, employees, and the public in general.
Job Requirements:
Ability to provide quality, error-free work in a fast-paced environment.
Ability to work independently with minimal on-site supervision.
Excellent phlebotomy skills to include pediatric and geriatric.
Flexible and available based on staffing needs, which includes weekends, holidays, on-call, and overtime.
Required Education:
High school diploma or equivalent required
Medical training: medical assistant or paramedic training preferred.
Phlebotomy certification preferred (Required in California, Nevada, and Washington).
Work Experience:
Minimum of 6 months of experience required. One(+) year phlebotomy experience preferred.
Customer service in a retail or service environment is preferred.
Keyboard/data entry experience is a must.
Benefits:
Medical, Vision, and Dental Insurance Plans
401k Retirement Fund
About The Company:
Leading provider of diagnostic information services, empowering healthier lives. Leveraging the world's largest clinical lab database, we offer insights to identify and treat diseases, promote healthy behaviors, and improve healthcare management. Serving millions of patients and healthcare providers worldwide, we're committed to a healthier world, inclusive care, and building value for all stakeholders.
About GTT
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!
25-20371 #gttqst
Call Center Representative
Customer Service Representative Job In Fresno, CA
Call Center - Customer Service - Outbound Calls, Appointment Scheduler
Job Type: Contract Role- 5 to 6 months
About the Role: We are looking for a detail-oriented and customer-focused Call Center Scheduler to join our team. In this role, you will be the first point of contact for customers, handling inbound and outbound calls, scheduling appointments, and providing top-notch customer support.
Key Responsibilities:
Make outbound calls to confirm, reschedule, or follow up on appointments.
Answer inbound calls and schedule appointments.
Handle a high volume of calls efficiently and professionally.
Provide excellent customer service and support to all callers.
Maintain accurate records of all interactions and appointments.
Collaborate with other team members to ensure smooth operations.
Qualifications:
Experience in customer service, scheduling, or call center roles is a plus.
Comfortable making a high volume of outbound calls.
Excellent communication and interpersonal skills.
Strong organizational skills and attention to detail.
Ability to work in a fast-paced environment.
Tech-savvy and adaptable to new software.
How to Apply: Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this role.
Customer Service Representative
Customer Service Representative Job In Fresno, CA
Customer Service
Pay: $21/hr.
Schedule: Monday - Friday.
Key Responsibilities:
Receive and process customer orders accurately via phone and email.
Provide exceptional customer service with a professional and courteous phone manner.
Enter orders and customer information into internal systems with high accuracy (excel).
Utilize strong 10-key skills for efficient data entry.
Post customer payments in Excel and support daily A/R functions.
Serve as a reliable backup to the A/R team, assisting with collections and account reconciliations.
Other administrative tasks and duties as assigned.
Qualifications:
2-3 years of experience in customer service, specifically in order taking Excellent verbal and written communication skills.
Strong proficiency in data entry and Microsoft Excel Experience with 10-key (8500+ ) Familiarity with basic accounts receivable procedures is preferred.
High attention to detail and accuracy Ability to multitask and work independently in a fast-paced environment.
Account Representative
Customer Service Representative Job In Fresno, CA
This role will focus on sales and project management for Fresno, Merced, Mariposa, and Madera Counties. Travel throughout the territory will be required. Perfect opportunity for a driven person who is detail oriented.
COMPENSATION
Commission Sales plus a competitive benefits package
JOB DESCRIPTION
Sales
Develop new and maintain existing relationship in the territory
Qualify new leads while prioritizing high impact relationships
Work with Customers, Architects, Consultant, Designers, etc. to position SSEC as the customer's primary furniture provider
Strategically organize and develop sales action plans
Knowledgably present breadth of products available
Deliver verbal and written presentations to existing and potential customers
Provide timely and comprehensive quotes for clients and prospects
Negotiate sales terms and product details with clients and prospects
Follow up and documentation is critical to the sales process
Project Management
Communicate clearly and often with customers through the buying process so customers are well informed throughout the project
Work closely with internal team members and external partners to ensure a smooth project and customer experience
Participate in accurate ordering, timely receipt, and payment of services
Know the product lines, understand the process, and drive for results
Develop a basic understanding of applicable Labor Regulations
Visit job sites as needed, field measurements, successful installs
Other
Participate in sales meetings as requested
Comply with company policies and procedures
Other duties as requested
QUALIFICATIONS
AA Degree from a Community College (Bachelor Degree preferred)
Proficient with MS Word, Excel, and familiar with database management
Multitasking with ability to keep numerous projects in motion
People oriented with attention to details
Must be able to travel
Self-starter, self-motivated with common sense
Strong organizational skills
Strong written and verbal communication skills
Must be able to work in a fast paced environment
Clean DMV
Must pass background check with the state to work at school sites
Some lifting may be required
Customer Service Representative
Customer Service Representative Job 30 miles from Fresno
Non-Exempt
Oldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we're leading the industry with innovation and a safety-first mindset.
Job Summary
This CSR position will ensure a strong customer experience by responding to inbound calls, qualifying leads, handling transactional inquiries (excluding O.S.R non-transactional inquiries) through to delivery in a timely and professional manner.
Job Location
This role will be located at our plant in Chowchilla, CA.
Job Responsibilities
Develop a comprehensive understanding of the Oldcastle products, systems and business union contacts to efficiently support customer requests
Perform administrative duties for all steps of the departments
Answer incoming customer telephone calls in a courteous and professional manner
Support operations by organizing and implementing administrative systems
Keep timely and orderly records such as daily receipts, files, employee records and any other administrative documents
Respond to and investigate customer inquiries, concerns, and issues via phone, fax, mail, and e mail in a timely and courteous manner
Administrative and accounting functions such as filing systems, NOVAtime, reports needed for managers
Receive, record, and route customer concerns/changes in appropriate manner
Answer customer inquiries and provides appropriate technical and/or product related information
Contact customers when necessary to follow up on customer issues or orders
Obtain customer feedback information
Effectively communicate customer issues and concerns to all applicable internal staff members
Document all contacts, actions, and responses in customer database
Organize and maintain the file system; file correspondence and other records
Maintain working knowledge of products and/or services
Prepare reports and correspondence as needed
Other duties may be assigned as needed
Job Requirements
High school diploma / equivalent
2+ years related experience
Excellent verbal and written communication skills
Proficient in Microsoft Office (Excel, Word, PowerPoint)
Strong organizational skills; able to manage priorities and workflow
Able to work independently and as a member of various teams
Versatile, flexible, and willing to work within constantly changing priorities with enthusiasm
Able to perform diversified clerical functions and basic accounting procedures
Experience in the construction industry is preferred
Compensation
Hourly target range is $25.00 to $28.00
Yearly bonus eligible
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
A culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability
Customer Sales & Service Rep I - Bilingual Preferred (English/Spanish)
Customer Service Representative Job 21 miles from Fresno
SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, andmaintain outdoor spaces - from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies.
At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 800 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together™!
Position Overview
Our Bilingual Customer Sales & Service Representatives (CSSRs) are knowledgeable, energetic and consistently deliver the best overall customer experience. To succeed in this role, you need to be passionate and customer obsessed while serving commercial and residential consumers in the green industry.
What you'll do:
Demonstrate exceptional customer service to all SiteOne customers
Cultivate and manage strong relationships with customers
Assist customers with their questions and needs, either in person, via the phone or through online ordering
Pull and prepare inventory orders for customer pick up or delivery
Proactively identify and capitalize on opportunities to grow sales with current and potential customers
Partner with branch leadership to understand and implement new technologies and ways of working to help positively impact business performance
Assist with merchandising product, managing inventory, and other store tasks while maintaining a safe working environment.
Skills We Are Seeking
Minimum of 1 year experience in a retail or wholesale setting, preferred
Excellent customer service skills
Bilingual Proficiency - candidates who are conversational in English/Spanish are preferred
Green industry experience or knowledge of landscape, nursery, or irrigation product a plus
Ready and willing to learn and adopt new technologies and ways of working
Ability to think quickly and make sound decisions
Inventory management experience helpful
Must be able to lift a minimum of 50 pounds
High school diploma or equivalent preferred
Perks:
Weekly Paychecks with DailyPay available!
Competitive Compensation
Medical, Dental and Vision plans
Paid Time Off, Paid Holidays
401k with company match
Tuition Reimbursement
Lucrative Associate Referral Program
Company Apparel and Work Boot Vouchers
Opportunity for Advancement
Paid Training and Business Certifications Available
Free Counseling Services/Employee Assistance Program
Life Insurance and Short- and Long-Term Disability Insurance
Product Discounts
Most Branches never work Sundays!
Expected Hourly Pay Rate $18-22 P/H
THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION.
SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne-including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination-will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.
Customer Service Advisor
Customer Service Representative Job In Fresno, CA
Hiring Now! Come discover a rewarding career in the automotive industry and reach new heights by joining Romita Auto Service as a full-time Customer Service Advisor! Our Fresno, CA auto repair shop goes the extra mile to keep our customers satisfied, and we're looking for a friendly and outgoing person willing to do the same.
If you enjoy helping others and have a strong desire to learn more, you could be the perfect fit! We offer this entry-level position a salary of $50,000 - $90,000/year as well as these fantastic benefits:
Health, dental, and life insurance
Paid holidays and vacations
Weekends off
Weekly bonuses
This isn't just a job - this is an opportunity to break into the automotive industry and positively impact countless people. Apply now to reach new heights as our entry-level Customer Service Advisor!
WHAT DO YOU NEED?
Bilingual (Spanish and English)
Quick and accurate typing skills
Attention to detail
Friendly and helpful attitude with strong listening and communication skills
Excellent time management and problem-solving skills
Customer service experience would be a plus!
WHO ARE WE?
Romita Auto Service has been keeping Fresno County on the move since 1999. Our dependable and trustworthy business is the go-to place for people in need of auto repair or maintenance. With a commitment to professional excellence and customer satisfaction, our shop stands out from the rest. We operate as a tight-knit family team where every member is valued and appreciated. Our supportive culture fosters personal and professional growth, making it an ideal workplace for people who love learning and are motivated to improve. Join our amazing team to invest in your potential and create a bright future!
WHAT DOES OUR CUSTOMER SERVICE ADVISOR DO?
This entry-level position works from 7:30 AM - 5:30 PM, Monday - Friday.
In this position with our automotive team, your main goals are to provide excellent customer service, increase shop efficiency, and ensure total customer satisfaction. Always friendly and upbeat, you speak with customers about their vehicles, recommend services, and make sure their concerns are fully addressed. You manage our technicians' workflow to keep our shop busy without overbooking appointments. You seize every opportunity you can to learn more, expand your skills, and prove yourself as an invaluable member of our auto repair team!
Attention Job Applicants: We are hiring now! To apply for the position, please utilize the "Apply Now" button attached to this job ad. We kindly request that applicants refrain from contacting us via phone to discuss this position. If you have any questions regarding this position please contact us via email. Thank you for your understanding and cooperation. We're excited to hear from you and see what you have to offer.
Girl Engagement Specialist - Fresno
Customer Service Representative Job In Fresno, CA
Part-time Description
The Girl Engagement Specialist is responsible for creation and coordination of Girl Experience activities while utilizing the Girl Experience Leadership Experience and other GSUSA developed tools/curriculum. This role will create the activity, identify the appropriate vendor/facility for the activity, schedule the activity with Girl Experience Team, and create prescribed marketing materials for activity. The Girl Experience Coordinator is responsible for delivery the Girl Scout Leadership Experience through scheduled Girl Experience activities. This person will have responsibilities within the one of the four pillars; they will be the lead on activity development within that pillar.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Executive Support
• Ability to develop innovative, creative and community-based programming for all Girl Scouts in the GSCCS council in the STEM, Life Skills, Outdoor, or Entrepreneurship fields.
• Implementation of assigned Council Girl Scout events, activities and resources based on the Girl Scout Leadership Experience to meet the needs of girl and adult members.
• Follows the developed marketing strategies to ensure the increased participation of Girl Scout members and non-Girl Scout members in Council-sponsored events and activities.
• Works in tandem with all members of the Girl Experience team to facilitate department goals and assignments.
• Follows through on all required steps within a Girl Experience activity structure to ensure that activities and events are based on girls' interests and Council objectives and evaluations are performed on all program offerings.
• Provides professional, quality customer service to members, volunteers, staff, and other community contacts.
• Assists with the implementation of girl and adult training throughout the Council.
• Performs other duties as assigned.
Requirements
SKILLS AND QUALIFICATIONS:
• Strong communication, organization and time management skills, as well as public speaking and program capabilities.
• Ability to plan, organize and prioritize work, while managing multiple deadlines in a continually changing work environment.
• Ability to use sound judgment, ability to work independently as necessary and/or work collaboratively in a team setting.
• Ability to adapt well to changing circumstances, direction and strategy.
• Ability to work a flexible schedule, including evenings and weekends, and a willingness to travel throughout the Council.
• Ability to work with individuals of diverse backgrounds and ages.
• Candidate must possess excellent written skills, computer skills including but not limited to Word, Excel, and PowerPoint.
• Candidate must be able to work with teams and foster team development which in turn will create a learning organization.
• Candidate must lead by example, understand his/her limitations and not be afraid to ask for guidance when needed.
• Candidate must understand the role of the volunteers and understand his/her role as a servant leader.
• Candidate must have excellent public speaking skills and must be willing to make presentations.
• Candidate must have the ability to stay focused on task while balancing other important tasks at the same time.
• Candidate must be able to maintain regular attendance.
CERTIFICATES, LICENSES, REGISTRATIONS:
• Valid California state driver's license.
• Meet Council requirements for driver insurability.
ADDITIONAL JOB REQUIREMENTS:
• Clearance of background check.
• Become a registered member of GSUSA and GSCCS.
• Access to reliable transportation.
SELECTIVE ABILITIES & PHYSICAL DEMANDS:
• The incumbent must be able to perform the following qualifications in order to be offered and/or maintain employment in this position.
• Physical ability to frequently stop, kneel, bend, crouch, and reach overhead.
• Use of light force to lift, carry, push, pull or move objects up to 20 pounds, frequent weekends and evenings/nights.
• This position requires the ability to remain stationary and to use computer monitor, keyboard and mouse for extended periods of time.
• Willingness and ability to work flexible schedule
• Frequent weekends and evenings
• Must be able to speak and communicate clearly, such as in public speaking engagements.
• Other demands, as determined by council.
Salary Description 20.19
Customer Relations Trainee
Customer Service Representative Job In Fresno, CA
Do you love interacting with people? Do you strive to provide unmatched customer service? If you answered yes, then our Customer Relations Trainee role might be for you!
We are a top-rated sales and customer service agency in the Fresno area. We take pride in representing top global brands in telecommunications, renewable energy, home improvement, and more. Our direct, personalized approach allows us to drive customer engagement for our clients and sets us apart from the competition. As we take on new ventures in the Fresno area, we are in need of a driven Customer Relations Trainee to go above and beyond for our customers!
What Will You Be Doing As A Customer Relations Trainee?
Present our clients' products and services directly to consumers in a confident, compelling manner to drive sales
Build strong relationships with customers throughout the sales process by actively listening to their needs and providing tailored solutions
Input customer information, order details, and sales contracts into our POS system
Stay updated on the latest promotions and deals to effectively communicate them to customers during sales interactions
Attend virtual and onsite training sessions alongside fellow Customer Relations Trainees to hone in on customer service and sales techniques
We are dedicated to creating a positive and inclusive work environment for all our Customer Relations Trainees. We cultivate a tight-knit team atmosphere that supports collaboration and mutual growth. Our goal is to lay a strong foundation for each Customer Relations Trainee, providing them with the tools and opportunities needed to thrive in their roles and advance in their careers. By fostering both personal and professional development, we ensure that every Customer Relations has the ability to reach their full potential.
We are excited to welcome you to a team that guarantees:
Diversity & Inclusion
Equal Opportunity Advancement
Training & Development
Mentorship Programs
Biweekly team events
What Do You Need to Apply For The Customer Relations Trainee Role?
High school diploma or GED is required
0-2 years' experience in customer service, retail sales, hospitality or a related field
Strong public speaking skills and the ability to confidently interact with customers, clients and teammates
Solution-oriented mindset and resilience in overcoming challenges
Exceptional time management and organizational skills
The ability to work flexible hours including evenings and weekends as needed
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
#LI-Onsite
Navigation Center Representative (Temp)
Customer Service Representative Job In Fresno, CA
Description of Primary Responsibilities
Provides scheduling and navigation assistance to FHCN patients.
Schedules, reschedules, confirms, and cancels appointments per established protocols and in adherence to scheduling guidelines, health center procedures, and quality customer service standards.
Verifies patient insurance and demographic information to appropriately complete pre-registration and health record updates.
Responds to patient scheduling needs retrieved from the patient portal.
As a PBX function, receives incoming calls and routes them to appropriate personnel network-wide.
As a patient advocate, provides patient education on diversified program services, sends coherent clinical messages regarding patient needs to appropriate health center staff, and performs call follow-ups and outreach as needed, including ER and recall outreach.
PBX responsible for uploading Triage Services reports to patient record.
Responsible for supporting streamlined patient flow coordination.
Scrubs schedules for appropriate visit types and helps to rectify scheduling conflicts to reduce patient wait-time and to maximize provider schedules.
Develops and sustains proficiency with electronic medical record system.
Maintains knowledge of program services to efficiently navigate patients.
Demonstrates knowledge of provider specializations to minimize appointment errors and to help providers achieve their scheduling quotas.
Monitors the Navigation Center queue to meet individual and collective performance metrics.
Performance metrics relate to the efficient management of calls presented and calls handled, as well as high quality standards.
Self-reported performance outcomes also required with some tasks.
Performs other duties as assigned.
Description of Primary Attributes
Professional & Technical Knowledge:
Must possess a high school diploma or General Educational Development (GED) certificate.
Job duties require specific knowledge of office or administrative processes and practices, typically learned on the job, or which may include a series of training sessions that would comprise a few weeks if done consecutively.
A minimum of one year experience in health care or call center environment preferred.
Technical Skills:
Ability to prepare basic correspondence and simple reports in Microsoft Word.
Ability to use Microsoft Excel to create tables and simple displays or information.
Ability to create basic presentations in Microsoft PowerPoint.
Licenses & Certifications: None required.
Communications Skills:
Job duties require the employee to effectively communicate routine or non-technical information to co-workers and others.
Effectively communicates written information (including electronic correspondence) and verbal presentations.
Physical Demands: The physical demands described here in this job description are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is regularly require to sit and use repetitive hand movement to type and grasp. The employee is frequently required to stand or walk; and occasionally lift and/or move up to 20 pounds.
Pay Scale:
Min Hourly Rate: $21.00
Max Hourly Rate: $28.60
Ramp & Customer Service Agent
Customer Service Representative Job In Fresno, CA
**Company** Horizon Air **The Team** Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.
**Role Summary**
The Ramp & Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions.
**Key Duties**
+ Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights) in a fast-paced environment.
+ Work outdoors in all types of weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing).
+ Performs aircraft grooming and security searches.
+ Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, process standby's and upgrade requests).
+ Process and secure guest luggage. Files and maintains luggage claims as necessary including damaged, delayed and pilferage.
+ Loads and offloads luggage and cargo with the use of conveyor belts.
+ At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
+ Performs other duties as assigned.
**Day in the Life**
To preview of a Day in the Life of a Horizon Air Customer Service Agent press play on the video above. If the above video does not work try using the following link: Day in the Life - Horizon CSA
**Job-Specific Experience, Education & Skills**
**Required**
+ Strong written and verbal communication skills.
+ Ability to juggle multiple tasks in a fast-paced environment.
+ Must have a valid unexpired driver's license issued by a US state, a US territory or the District of Columbia.
+ Ability to learn and operate a computerized reservation system.
+ Typing speed of at least 25 WPM.
+ Ability to consistently lift 50 pounds.
+ Must be able to stand for long periods of time.
+ Must be able to bend, stoop, squat, reach and grasp.
+ Ability to perform basic mathematics.
+ Ability to work a flexible schedule including nights, weekends and holidays.
+ Ability to participate in paid training that may require overnight travel.
+ Depending on work location, ability to obtain USPS Mail Handling Certification.
+ Ability to obtain airport security clearance.
+ Ability to communicate in English.
+ High school diploma or equivalent.
+ Minimum age of 18.
+ Must be authorized to work in the U.S.
**Preferred:**
+ A minimum of 1 year of customer service or community service experience.
**Airport SIDA Badge Requirements**
Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirementsdocument for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.
**Job-Specific Leadership Expectations**
Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.
**Starting Rate**
USD $18.05/Hr.
**Total Rewards**
_Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status._
+ Free stand-by travel privileges on Alaska Airlines & Horizon Air
+ Comprehensive well-being programs including medical, dental and vision benefits
+ Generous 401k match program
+ Quarterly and annual bonus plans
+ Generous holiday and paid time off
For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.
**FLSA Status** Non-Exempt
**Employment Type** Part-Time
**Regular/Temporary** Regular
**Requisition Type** Frontline
**Apply by 7:00 PM Pacific Time on** 5/12/2025
**Location** Fresno, CA - Airport
**Regulatory Information** **Equal Employment Opportunity Policy Statement** It is the policy of Alaska Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.
We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 ("Section 503") and the Vietnam Era Veteran's Readjustment Assistance Act of 1974 ("VEVRAA"). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.
To implement this policy, we will:
(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
(2) Ensure that employment decisions are based only on valid job requirements; and
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.
**Government Contractor & Department of Transportation (DOT) Regulations** Alaska Airlines & Horizon Air are regulated by the Department of Transportation (DOT - regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Horizon Air and any employment offer will be withdrawn.
**A:** Y - T3
**Need help finding the right job?** We can recommend jobs specifically for you!
**Job Locations** _USA-CA-Fresno_
**Requisition ID** _2025-14439_
**Category** _Airports & Warehouse_
Customer Service Specialist
Customer Service Representative Job 5 miles from Fresno
Part-time Description
We are currently seeking a skilled and enthusiastic Customer Service Specialist to join our team and contribute to the success of our student salon floor.
As a Customer Service Specialist on our student salon floor, you will be the face of our institution, ensuring an exceptional customer experience for all salon clients. You will be vital in managing client appointments, providing excellent service, and supporting our students' learning and development. This position offers a unique opportunity to work in a dynamic and creative environment while assisting in shaping the next generation of beauty professionals.
Responsibilities:
Greet and welcome salon clients in a friendly and professional manner, creating a positive first impression.
Assist clients in scheduling appointments, managing their preferences, and addressing any inquiries or concerns.
Collaborate with salon instructors and students to coordinate and manage client bookings, ensuring efficient scheduling and smooth salon operations.
Provide exceptional customer service, attending to clients' needs and preferences throughout their salon experience.
Maintain a clean and organized salon floor, including workstations, tools, and common areas, to ensure a professional and inviting atmosphere.
Handle client complaints or issues professionally and on time, working towards resolutions and maintaining client satisfaction.
Process payments and manage cash register transactions.
Promote salon services and special promotions to clients, encouraging repeat business and generating referrals.
Stay updated with industry trends, techniques, and product knowledge to provide knowledgeable recommendations to clients and students.
Assist with other administrative tasks and salon projects as needed.
Requirements
Requirements:
High school diploma or equivalent is preferred. Additional education or training in customer service or hospitality is preferred.
Previous experience in a customer service role, preferably in the beauty or salon industry.
Strong interpersonal skills with the ability to communicate effectively and professionally with clients, students, and staff.
Excellent organizational skills and attention to detail in managing appointments and salon operations.
Enthusiasm for working with students and supporting their learning and development.
Ability to multitask, work in a fast-paced environment, and adapt to changing priorities.
Proficiency in using salon management software or booking systems is a plus.
Basic knowledge of cosmetology services, terminology, and beauty product brands.
Professional appearance and grooming standards to represent the institution and maintain a positive salon environment.
Flexibility to work evenings and weekends based on salon hours and client demands.
Company Benefits include a 401(k) retirement plan and Employee Stock Ownership Plan. Career advancement opportunities! An Equal Opportunity Employer.
If you're interested, Apply Now!
Milan Institute is a private post-secondary college and a leader in the Allied Health, Business, and Cosmetology fields. We invite you to visit our website at ********************** to learn more about Milan Institute. You may visit the Milan Institute website at ********************** for information on campus crime statistics.
Salary Description $16.50 - $18.50
Customer Service Advisor
Customer Service Representative Job In Fresno, CA
Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations. This is a retail sales position that requires a "can do" selling spirit and the ability to work as a team to meet the store's sales goals. The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule. The CSA will promote sales and service to customers. The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful.
Essential Functions:
* Promote the Pick-n-Pull Safety Culture.
* Be a team player. Work as a member of the team to help the team achieve its goals.
* Maintain a high level of integrity.
* Provide required information to customers as they enter the store. Offer friendly and enthusiastic answers to customer questions.
* Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times.
* Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc.
* Follow all company policies and procedures.
* Identify when customer interaction requires assistance from management.
* Complete sales training and follow the Pick-n-Pull 5 Step Sales Model. Engage in continuous training and education in all areas of the Pick-n-Pull business.
* Additional duties as assigned.
Qualifications:
* Must work safely at all times.
* Must have good people skills with an outgoing friendly positive attitude.
* Able to work retail hours including overtime, weekends and holidays.
* Must have reliable means of transportation.
* Must be able to read, write, and speak in the English language.
* Bilingual in Spanish a plus, but not required.
* Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts.
* Follow company dress code policy, maintaining a well groomed, neat appearance so as to create a favorable impression with customers.
* Previous experience in a retail environment preferred but not required.
Physical Activities Required to Perform Essential Functions:
Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions.
* Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, etc. In conjunction, but not limited to, assigned task list duties.
* Vision must be sufficient to perform job functions safely as described above.
* Able to work on feet (stand and walk) for assigned work shift.
Job Conditions:
* Exposure on a regular basis to outdoor weather conditions.
* Exposure to occasional noisy conditions and machinery operation.
PLEASE NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
All U.S. applicants must be 18 years of age or older and all Canada applicants must be 16 years of age or older.
Radius Recycling participates in e-verify for all U.S. new hires.
An offer of U.S. employment by Radius Recycling or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check.
All new hires must review and sign an Arbitration Agreement. This applies to all U.S. non-union employees.
As an Equal Opportunity Employer, Radius Recycling does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.
Call Center Representative/Internet Sales Associate
Customer Service Representative Job In Fresno, CA
Dealership:L0029 Lithia Hyundai of FresnoLithia Hyundai of Fresno Now Hiring: Call Center Representatives/ Internet Sales Associates!
#1 Hyundai Dealer in the Central Valley!
#10 Ranked Hyundai Dealer in the Western Region!
#6 Ranked in the Country for Best Dealership to Work for!!
High Volume Store!!!
Have you been searching for an EXCITING Career that offers professional fulfilment and GROWTH opportunities?
Lithia & Driveway (LAD) is amongst the fastest growing companies in the Fortune 500 with more than 340 locations in the United States and Canada. If you are ready to ignite your career, we have an opportunity for you in our Sales BDC department.
Here is what we offer:
Full-Time
Paid training
We have competitive benefits that include Medical, Dental, Vision, 401(k) & much more!
The opportunity to work with enthusiastic and successful team members in an exciting and fun atmosphere.
Requirements:
We are looking for individuals who love working with the public and can easily deliver an empathetic & compassionate approach. Candidates should possess strong written & verbal communication skills, love the thrill of being challenged to succeed, and enjoy working in a call center environment! This position requires individuals to be initiative-taking, persistent, and able to perform at a fast pace. We do not cold call.
Previous call center and/or customer service experience REQUIRED.
Strong customer service skills
Excellent verbal and written communication skills
Bi-Lingual Preferred.
The CA-based HOURLY range for this full-time position is $16.50 to $34.25, as well as bonus opportunities such as Individual Appointment Shown/Sold, and Manufacturer Approvability.
.
Actual pay offered may vary depending on skills, experience, job-related knowledge, and location. This position is also eligible for a variety of benefits, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO).
We offer best in class industry benefits:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Ramp & Customer Service Agent
Customer Service Representative Job In Fresno, CA
Company Horizon Air The Team
Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.
Role Summary
The Ramp & Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions.
Key Duties
Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights) in a fast-paced environment.
Work outdoors in all types of weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing).
Performs aircraft grooming and security searches.
Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, process standby's and upgrade requests).
Process and secure guest luggage. Files and maintains luggage claims as necessary including damaged, delayed and pilferage.
Loads and offloads luggage and cargo with the use of conveyor belts.
At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
Performs other duties as assigned.
Day in the Life
To preview of a Day in the Life of a Horizon Air Customer Service Agent press play on the video above. If the above video does not work try using the following link: Day in the Life - Horizon CSA
Job-Specific Experience, Education & Skills
Required
Strong written and verbal communication skills.
Ability to juggle multiple tasks in a fast-paced environment.
Must have a valid unexpired driver's license issued by a US state, a US territory or the District of Columbia.
Ability to learn and operate a computerized reservation system.
Typing speed of at least 25 WPM.
Ability to consistently lift 50 pounds.
Must be able to stand for long periods of time.
Must be able to bend, stoop, squat, reach and grasp.
Ability to perform basic mathematics.
Ability to work a flexible schedule including nights, weekends and holidays.
Ability to participate in paid training that may require overnight travel.
Depending on work location, ability to obtain USPS Mail Handling Certification.
Ability to obtain airport security clearance.
Ability to communicate in English.
High school diploma or equivalent.
Minimum age of 18.
Must be authorized to work in the U.S.
Preferred:
A minimum of 1 year of customer service or community service experience.
Airport SIDA Badge Requirements
Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.
Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.
Starting Rate USD $18.05/Hr. Total Rewards
Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
Free stand-by travel privileges on Alaska Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k match program
Quarterly and annual bonus plans
Generous holiday and paid time off
For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.
FLSA Status Non-Exempt Employment Type Part-Time Regular/Temporary Regular Requisition Type Frontline Apply by 7:00 PM Pacific Time on 5/12/2025 Location Fresno, CA - Airport Regulatory Information
Equal Employment Opportunity Policy Statement
It is the policy of Alaska Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.
We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran's Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.
To implement this policy, we will:
(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
(2) Ensure that employment decisions are based only on valid job requirements; and
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.
Government Contractor & Department of Transportation (DOT) Regulations
Alaska Airlines & Horizon Air are regulated by the Department of Transportation (DOT - regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Horizon Air and any employment offer will be withdrawn.
A: Y - T3 We can recommend jobs specifically for you! Click here to get started.
Inside Sales Support
Customer Service Representative Job 16 miles from Fresno
Title Sales Administrator Bee Sweet Citrus, Inc. is a grower, packer, and shipper of citrus and is a leader in today's agriculture industry. Bee Sweet Citrus Inc. is a family owned and operated company, providing over 10 different varieties to its consumers. Located in the heart of California's Central Valley, Bee Sweet Citrus, Inc. is focused on innovation, sustainability, and customer satisfaction.
Summary/Objective:
Bee Sweet Citrus, Inc. is looking to hire an organized, motivated, energetic individual who is interested in joining our Sales Administrative team. The Sales Administrator will assist the sales team with administrative tasks, current sales and upselling, providing customer support, and ensuring smooth sales processes. This individual should have experience working in accounting, while also contributing to Bee Sweet's efficiency by effective management of revenue, expenses, and sales accounting processes.
Essential Functions:
Job duties include, but are not limited to the following:
Prepare and submit sales orders from customers.
Maintain customer records using internal computer systems.
Coordinate with production and shipping department to ensure successful order fulfillment.
Answer customer questions about products, prices, availability.
Contact new/existing customers to discuss how specific products/services can meet their needs.
Select or assist customers in selecting products based on customer needs, product specifications, and applicable regulations.
Complete sales reports and other paperwork.
Verify delivery schedules meet customer time windows.
Distribute samples and/or promotional materials to new/existing customers.
Attend sales meetings and other meetings as required depending on position and need.
Assist with journal entries, reconciling and periodic closings, A/P, A/R, etc.
Assist sales team bids and pricing
Crosstrain with various accounting functions.
Required Skills
Sales and produce experience is preferred but not required.
Professional communication and presentation skills (in person, via phone, and/or email).
Bilingual (in any language) is preferred but not required.
Must be proficient in Excel, Word, Outlook, as well as other computer programs.
Experience
Bachelor's degree in business, sales, and/or related degree.
Pay Offered/Benefits
$75,000-$95,000 Annual Salary DOE
Paid time off and sick leave
Industry-leading health, dental and vision insurance and health wellness program that covers regular doctor visits, eye exams, etc. with only a minor copay
401(k) retirement with guaranteed matching contributions
Operational Branch Services Officer
Customer Service Representative Job 47 miles from Fresno
Full-time Description
Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals:
Delivering a wide variety of financial services with a superior customer service guarantee.
Under direct supervision: Provides quality service to customers. Promotes sales of Bank services and products.
Weekly Working Hours: 38
Customer Service
· Deliver 5 Points of Service to internal and external customers. (Your Community Banker, Sundown Rule, It's your time, 24 hrs or bust, Statement of fact, everybody makes a difference)
· Adhere to QIS standards minimum 95%.
· Actively contributes to team success through clear, effective communication with co-workers.
· Make outbound service or sales calls via telephone and written correspondence as directed by CSM.
Resolve customer problems and answer customer inquiries, ensuring superior customer service standards are maintained.
Sales Support
· Meets goal of $110/FTE per month on average.
· Assist CSM with internal sales activity for new product and service referrals.
· Provide coverage for operations and platform activities, including completion of necessary paperwork associated with opening and closing of accounts.
· Cross sell appropriate products and services to clients and prospects.
Contributes to Key Initiatives.
Decision Making and Accountability
· Exercise sound judgment to protect Bank assets and control losses.
· Assist CSM with Audit readiness of branch.
· Coach/train staff.
· Meet attendance guidelines.
· Respond well to constructive feedback and work to correct any noted concerns.
· Support CSM with teller line coverage and schedules.
Under the direction of the CSM, provide support with daily operational tasks. Assigned tasks may include processing Branch Capture, certifications, assisting with cash shipments as well as balancing the ATM and Vault.
Security and Compliance Responsibilities
· Adhere to Control Consciousness policies and procedures.
· Follow branch security procedures in opening, closing, and branch operations.
· Complete regulatory tutorials to ensure understanding of compliance standards and expectations.
Answer regulatory questions correctly during Audit/Branch Review.
Transaction Accuracy
· Meet established standards for accuracy and compliance with policies and procedures.
Employee's cash differences and operating losses are within loss limits and BSA errors within allowable limits.
MINIMUM KNOWLEDGE, PRIOR WORK EXPERIENCE, AND SKILLS NEEDED TO PERFORM JOB FUNCTIONS: Good customer relations and basic math skills required.
PROMOTIONAL GUIDELINES: BSO's are eligible for promotion based upon the following minimum criteria:
· Must be in current position for six months.
· Performance and minimum referral criteria must be met at least four times during the previous six-month period (refer to the “Minimum Monthly Referrals” matrix in Chapter 18 of the Operations Manual for current referral criteria.
· Must not have been on counseling for same six-month period.
· Performance appraisal does not contain a “below expectation” and/or “needs improvement” in any rated category.
· CSM may require additional training/classes based upon specific branch need.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee may be required to use hands to finger, handle, feel, or manipulate computers, calculators, phones and other office equipment and must be able to clearly communicate and write, hear, and talk with co-workers and customers. The employee is required to walk and stand for long periods of time. The employee is required to occasionally reach, sit, stoop, kneel or crouch. The employee may occasionally lift and/or move up to 25 pounds. Specific visual abilities are required in the job including close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
WORK ENVIRONMENT: The work environment described here is representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee generally works in an office environment but may occasionally be required to perform job duties outside of the typical office setting. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.
MENTAL DEMANDS:
· Accurately count and dispense funds to customer.
· Recognize opportunities to cross-sell products.
· Respond positively to challenging customers.
· Maintain established service standards.
EQUIPMENT USED TO PERFORM FUNCTIONS:
10-key machine, Microsoft based computers, fax, photocopier, ATM, tube system for drive-up window, Branch Capture equipment.
DECISION MAKING:
· Accept and process check of a bank customer written to a non-customer when the non-customer produces proper documentation.
Identify best approach to obtain additional data from customer when there appears to be questions about the legitimacy of their requested transaction.
Requirements
EOE
Westamerica Bank's Privacy Policy may be found at: *********************************
Salary Description $16.50 - $20.93