Customer Experience (CX) Specialist
Customer Service Representative Job 32 miles from Guilford
Customer Experience Specialist
Schedule: Onsite, Monday - Friday, 8:00 am - 4:30 pm
Job Type: Full-time
Compensation: $25 - $28 per hour
We are seeking a passionate and detail-oriented Customer Experience Specialist with pool industry experience to support our Customer Experience (CXM) Manager in delivering exceptional service to our high-end clientele. As the direct support to the CXM, you will play a pivotal role in enhancing the customer journey and ensuring each client interaction is aligned with our luxury brand standards. This is an exciting opportunity to work in a dynamic environment, where your contributions will directly impact client satisfaction and brand loyalty.
Key Responsibilities:
Customer Engagement: Actively engage with clients to understand their unique needs and preferences, ensuring that their experience exceeds expectations. Use empathy and excellent communication skills to create personalized interactions.
Experience Delivery: Work closely with internal teams to ensure seamless service delivery that reflects our luxury brand values. Identify areas of improvement and advocate for stronger customer experiences.
Feedback Implementation: Gather and analyze client feedback, driving continuous improvement by working with internal teams to enhance the overall customer experience.
Relationship Building: Serve as the primary point of contact for clients, fostering strong relationships and customer loyalty to the brand.
Service Excellence: Maintain the highest service standards, ensuring every client feels valued and prioritized in every interaction.
Performance Metrics: Collaborate with the CXM to track and improve key performance indicators related to customer satisfaction and overall experience.
Qualifications:
Pool Industry Experience is required-no exceptions
Exceptional communication skills, both verbal and written
Strong interpersonal skills with a focus on customer engagement and relationship-building
Ability to understand and address client needs with empathy and efficiency
Experience working in a customer-facing role, preferably in a luxury or service-focused industry
A passion for delivering high-quality service and contributing to an outstanding customer experience
Strong organizational skills with the ability to handle multiple tasks and prioritize effectively
If you're ready to bring your passion for service excellence and pool industry expertise to a dynamic team, apply today to join us as a Customer Experience Specialist!
Customer Service Representative
Customer Service Representative Job 39 miles from Guilford
Construction firm has an immediate direct hire opportunity for a Customer Service Representative. CSR will have prior customer service experience preferable in construction. Successful CSR will answer incoming calls, booking service appointments, providing product or service information, and resolving basic customer concerns in a professional and positive manner. Position is onsite and starts immediately.
Inside Sales Representative
Customer Service Representative Job 39 miles from Guilford
The Inside Sales Representative position is responsible for overseeing incoming project-based orders in our architectural lighting business. This role entails managing project-related activities from order placement through final product installation, including contract reviews, internal planning and scheduling, and customer communication.
This is an onsite position in Morris, CT.
Responsibilities:
Review all project-related documentation and submit Requests for Information (RFIs) as necessary to ensure effective communication, risk management, and project execution.
Review contract language and provide input and recommendations for any necessary changes.
Communicate directly with all stakeholders involved in the project, including Architects, Lighting Consultants, Engineers, Distributors, Representatives, and General and Electrical Contractors.
Manage project schedules and ensure clear communication and execution throughout the project lifecycle.
Document all communication, RFIs, changes, and submittals in Salesforce.com.
Prepare quotes and process orders, managing all related activities pertaining to the order.
Perform other duties as requested, directed, or assigned.
Qualifications:
This is an onsite position in Morris, CT.
A Bachelor's degree in a related discipline is advantageous but not required; relevant industry experience will also be considered.
Basic proficiency in AutoCAD or other computer-aided drafting programs is preferred.
Ability to read and interpret architectural drawings, specifications, and contracts.
Flexibility and a strong work ethic are essential, as the position requires meeting the needs and schedules of projects and clients.
Strong interpersonal skills and the ability to build strong business partnerships.
Demonstrated integrity and confidence to achieve challenging objectives with limited supervision.
Strong communication skills with the ability to professionally communicate project status and address issues.
Proficient in MS Office, especially Microsoft Excel and Word.
Strong analytical, time management, and writing skills.
This position does not have any direct reports.
Customer Service Specialist
Customer Service Representative Job 33 miles from Guilford
Scan-Optics is a leading global provider of cloud based, AI, Intelligent Data Management solutions, professional services, business process management and support services to B2B, government and higher education institutions. Our pioneering technology has been shaping the industry by using data technologies paired with cognitive and AI advances. We're using cutting edge AI technology and machine learning to bring you
easy.forward™
, an Intelligent Data Management solution that captures data securely and accurately! As leaders in this revolutionary field, we understand not only the technological nuances of intelligent data management we also know how to make that intelligent processing work through a human-centered design approach.
Are you ready to join a fun, fast paced, growing company?
What You Will Be Doing:
· Review and confirm the scope of work provided by the Sales team.
· Establish and coordinate on-boarding of new client work projects.
· Conduct meetings with clients to ensure project requirements are clearly understood and agreed upon
· Understand the details of how the digital information will be used and what system the client will use to host their data
· Communicate regularly with internal departments and strategic partners to ensure service delivery expectations are understood.
· Communicate with clients about in or out of scope requests and any pricing changes.
· Coordinate with internal teams to ensure timely completion of tasks.
· Monitor client purchase orders to ensure financial completion and provide overage estimates to Sales team.
· Provide excellent customer service and act as the main point of contact for clients throughout the project.
· Address client inquiries, concerns, and provide proactive project updates
· Provide exceptional customer service (proactive and reactive) by email, phone, and written correspondence.
· Manage and prioritize ever-changing project priorities
· Make recommendations to systematize and improve office efficiencies and lead process improvement projects.
· Other projects as assigned.
What You Have:
· 4+ years of experience in a customer care or customer service role
· Attention to details
· Strong organizational and time management skills
· Ability to synthesize large quantities of complex data into actionable information
· Ability to work and communicate across departments with business partners
· Excellent verbal and written communication and presentation skills
Perks/Benefits at Scan-Optics:
· Robust benefits package including:
o Medical
o Dental
o Vision
o Additional voluntary products
o PTO
o 12 Paid Holidays
o 401k Matching
Be one of the core drivers of the company's success
Potential to take on more responsibility as the company grows
This is an in-person role, based in the office at our Manchester, CT headquarters.
Financial Services Representative
Customer Service Representative Job 23 miles from Guilford
About the job
Begin a career that allows you to leverage your personal drive, your people skills, and your commitment to helping others. As a Financial Services Representative with Barnum Financial Group, you'll develop the knowledge and skills needed to provide important financial guidance to people looking to protect and build their wealth.
We provide a powerful combination of support including:
our extensive training program, Advisor Pro.
personal coaching from proven winners
customized marketing support to help you acquire clients and build your brand
access to a broad range of products to meet client needs
tools to manage your practice and support the sales process
Duties and responsibilities:
Prospecting, networking and obtaining clients through various methods and strategies.
Participate in our state of the art Advisor Pro Training program.
Developing and maintaining long-term relationships with clients.
Providing financial solutions for clients through fact gathering and needs analyses.
Expanding personal knowledge and skills through ongoing professional development and joint work with fellow associates.
Qualifications
Strong interpersonal, organizational and communication skills.
Self-starter who is goal oriented
Team player with a hearty work ethic
BA, BS, and/or Graduate Degree or equivalent work experience
Veterinary Client Service Representative - 2nd Shift - ER / Specialty
Customer Service Representative Job 17 miles from Guilford
Job Type Full-time Description
We know that a positive client experience starts as soon as our clients enter the waiting room and Pieper Veterinary is seeking kind, compassionate, and detail oriented Second Shift Client Service Representatives to join our fantastic team of veterinary professionals in our Specialty, Emergency and Primary Care practice in Middletown, Connecticut.
Our vision is simply to make the community and people and animals happier and healthier, and we need you to help us accomplish that.
About You:
We strongly believe that veterinary medicine is a team sport, and our ideal candidate is someone who feels the same. Communication is key in our industry, and we are looking for people who navigate both client and interpersonal communication with skill and ease.
We are seeking a Client Service Representatives who will thrive in a fast-paced, high-volume setting. Our ideal candidate will have the ability to remain calm during emotional and stressful situations, as well as the ability to handle patients on a leash or in a carrier. Experience with EzyVet and Smartflow are an additional plus but not required. We highly value collaboration from all staff members, so please speak up as your input is not only valued but can make a difference.
What to Expect:
Environment of Collaboration: Our VECCS Level 1 Certified Hospital includes specialists in Emergency & Critical Care, Neurology, Internal Medicine, Radiology, Oncology, Surgery and Exotics and a full staff of experienced Emergency and Primary Care Veterinarians. With the support of their technicians, assistants, and liaisons the hospital teams work closely together to deliver the highest quality of care.
Career Advancement: We pride ourselves on recognizing top talent and strong work ethics and if you demonstrate those things, you can expect to be promoted from within.
Commitment to Continuing Education: We want to retain and develop our talent to the best of our ability. You can expect numerous in-house CE opportunities, an annual symposium, and any mentoring available to support and achieve your career goals!
Environment of Belonging: With so many specialties at your fingertips, it's easy to find where you fit. We also promote an environment of inclusivity so that everyone feels welcome.
Compensation: Based on experience - $16.50 - $23.75 an hour
Anticipated Schedule:
5 days a week - 8-hour shifts - 3:30pm-12am
Weekends and Holidays are required.
What's in it for you?
Supportive culture with social events & team building
Competitive paid time off & holidays
Career Growth & Training Opportunities
Comprehensive medical, dental, and vision insurance
Mental Health Focused Services
401(k) plan with a strong employer match
Up to 75% employee pet care discount
Annual uniform allowance
We know it's not always easy to make a move. We treat all interviews as confidential and if a casual chat is more your style, we can do that too! We genuinely love what we do and the people we work with!
Requirements
Previous experience in a customer service role, preferably in a veterinary setting, is preferred.
Familiarity with veterinary terminology or a willingness to learn.
Excellent verbal and written communication skills to interact with clients, and staff.
Exceptional interpersonal skills with a warm, friendly, and empathetic approach to clients and their pets.
Ability to handle challenging client situations with tact, patience, and understanding.
Ability to manage multiple tasks simultaneously in a fast-paced environment.
Ability to work collaboratively with veterinarians, technicians, and other staff members to ensure smooth clinic operations.
Flexibility to assist with other duties as needed and work effectively in a team-oriented environment.
Reliable, punctual, and dependable with a strong work ethic and a commitment to delivering exceptional service.
Ability to remain calm and composed under pressure, especially in high-stress or emotional situations.
Willingness to continue learning and stay updated on best practices in client service and veterinary care.
Must be 18 years or older to apply.
Inside Sales Representative- Waterproofing
Customer Service Representative Job 43 miles from Guilford
We're looking for bold, entrepreneurial talent ready to help build something extraordinary - and reshape the future of building products distribution.
QXO is a publicly traded company founded by Brad Jacobs with the goal of building the market-leading company in the building products distribution industry. On April 30, 2025, QXO completed its first acquisition: Beacon Building Products, a leading distributor in the sector.
We are building a customer-focused, tech-enabled, and innovation-driven business that will scale rapidly through accretive M&A, organic growth, and greenfield expansion. Our strategy is rooted in delivering exceptional customer experiences, improving operational efficiency, and leveraging data, digital tools, and AI to modernize a historically under-digitized industry.
What you will earn
Competitive Pay: We make sure that your hard work is recognized.
401(k) Match: Take advantage of our employer-matching contributions to help grow your retirement savings.
Medical, Dental, and Vision Benefits: Experience the peace of mind that comes with our comprehensive benefits package designed to prioritize your well-being.
Employee Assistance Program (EAP): Receive support through personalized care, family services, therapy, legal and financial assistance, and wellness programs.
Paid Leave: Our company holidays and paid time off and parental leave programs help employees to recharge, achieve work-life balance, and pursue personal interests.
Paid Training and Advancement Opportunities: Open doors to exciting possibilities by engaging in our dynamic learning programs, which include the opportunity to earn valuable certifications.
Legal Assistance: Access over 20,000 lawyers and comprehensive legal coverage for home, financial, consumer, auto, family, civil lawsuits, and estate planning-saving you time and legal fees.
Protection for Your Finances & Identity: Stay secure with Norton LifeLock, offering identity alerts, credit monitoring, device security, dark web monitoring, parental controls, and more.
Pet Insurance: Customize a plan that fits your budget, covering accidents, illnesses, and wellness, with Spot Pet Insurance.
What you will do
Receive and process requests for price quotes, orders, returns, cancellations, product information and availability, billing inquiries, and corrections
Plan and implement telemarketing and prospecting objectives
Coordinate delivery and pick up of orders with operations teams
Provide support to Outside Sales team
Adhere to pricing guidelines and policies of customer financial services
What you will bring
Previous front-line customer service and sales experience
Industry experience with construction or building materials a plus
Spanish bilingual proficiency a plus
Ability to effectively communicate and follow-up with customers, vendors, team members, and management
Eagerness and ability to learn and retain vast amounts of product information
More about QXO:
The building products distribution market is a nearly $800 billion global opportunity, with a highly fragmented landscape and significant room for innovation. As QXO continues to grow, we see transformative potential in areas like B2B e-commerce, price optimization, demand forecasting, and digital customer connectivity.
QXO is led by Brad Jacobs, who has founded and scaled five multibillion-dollar, publicly traded companies - including XPO, GXO, RXO, United Rentals, and United Waste. With more than 500 acquisitions completed across his career, Brad brings a proven track record of building world-class teams and creating long-term shareholder value.
QXO is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law.
Bilingual Inside Sales Representative
Customer Service Representative Job 31 miles from Guilford
About the Role:
Are you a motivated sales professional ready to take your career to the next level in the construction industry? We're seeking a Sales Representative for an established and reputable company in Fairfield County. Join a collaborative, high-energy team where your expertise in customer service and relationship-building will help homeowners and contractors bring their projects to life.
What You'll Do:
Assist customers in selecting the right products while identifying opportunities to cross-sell.
Prepare quotes, manage contracts, and coordinate deliveries using advanced tools and systems.
Engage in proactive outreach, including cold calls and representing the company at trade shows and networking events.
Maintain a clean, well-stocked showroom that inspires and informs customers.
Stay updated on industry trends and product knowledge to provide top-notch service.
What You Bring:
Bilingual in English and Spanish, with the ability to communicate effectively with a diverse customer base.
A proven track record in sales or customer service, ideally within construction, building materials, or related industries.
Excellent communication and interpersonal skills, with a knack for building relationships.
Strong organizational abilities and attention to detail in a fast-paced environment.
A team-oriented mindset with a proactive and problem-solving approach.
Inside Sales Representative
Customer Service Representative Job 41 miles from Guilford
JOIN OUR TEAM @ AMPHENOL RF, the world's largest manufacturer of coaxial interconnect products for radio frequency, microwave, and data transmission applications, and a proven leader in enabling next-gen technology! Our global team of experienced engineers develops innovative solutions utilizing the most advanced manufacturing technology available, and we specialize in creating custom solutions that meet customer-specific design requirements. With consistent year over year growth, innovative technology, and a team that breeds success, we are always seeking top-tier, high-performing talent to join us! We are headquartered in Danbury, Connecticut USA, and a division of Amphenol Corporation (NYSE ticker: APH), an industry leader for more than fifty years.
We are currently seeking an Inside Sales Representative to generate revenue by soliciting and obtaining orders; understanding and interpreting technical requirements; providing technical information; developing accounts within the territory by focusing on POS customer $0-$25k, market targets, web leads, etc..
Responsibilities
Develop sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; providing technical information and explanations; preparing quotations.
Plan, manage and drive new sales within Distribution Channel by focusing on POS customers $0 to $25k.
Develops new targets from POS, website inquiries, business development leads and other methods
Develop and maintain price information in an online quote system. Follows up on quotations using quote follow-up procedures and tools. Maintains quote file and provides quote activity reports to Director of Sales.
Create and deliver qualified opportunities to Accounts Managers. Cooperating with Regional Managers and Sales Director to determine essential strategic approaches for sales.
Develop and executes lead generation plan, meet or exceed monthly or annual targets
Accomplishes department and organization goals by accepting ownership for new and different requests; exploring opportunities to add value to the company.
Collects competitive intelligence, including past quotations and buy history.
Builds team relationships with field sales staff.
Alerts field staff to all opportunities and all problems.
Exceptional verbal and written communication skills with high level of confidence
Highly proficient level computer skills including MS Word, PowerPoint, Excel and Outlook.
Excellent telephone sales personality skills.
Prominent organization and presentation skills and excellent time management skills
Decision-making, problem resolution and creative thinking skills
Highly energetic and self-starter.
Able to multi-task the activities with shifting priorities.
Ability to travel when necessary
Any other duties as assigned
Education / Experience Requirements
Bachelor's degree or equivalent education preferred plus 3 (three) to 5 (five) years related experience.
Other requirements as necessary.
Amphenol RF is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other basis protected by applicable federal, state or local law.
Center Store and Adult Beverage Specialist
Customer Service Representative Job 17 miles from Guilford
The Center Store and Adult Beverage Specialist is responsible for the consistent execution of all nonperishable merchandising programs and successful operational effectiveness within our stores. This position is responsible for building sales, developing talent, merchandising, inventory control, shrink and risk management controls, and creating a culture of selling. This position works closely with the Director of Center Store, the Center Store Merchandising team, and Store Operations for best-in-class, day to day execution and store guidance.
RESPONSIBILITIES:
Developing and maintaining weekly merchandising plans for maximum sales and margins
Organizing, producing, maintaining, and distributing merchandising plans with signage for
optimal sales - leveraging cross merchandising every day
Overseeing categories, product mix, variety, innovation, quality, and selection of items
Reviewing market, store demographics and competition when implementing new items and
disco programs
Oversees and manages Center Store pricing integrity; performs pricing survey as required
Cultivating relationships with Store Operations, DSD, and location vendors for win-win scenarios
Ensures DSD service levels are within company/store requirements; directing contact for all product issues and remedies
Developing seasonal item selections, retail strategy and markdown programs
Maximizing use of data and marketing insights to improve decision making on programs and
products
Partnering closely with Store Operations to drive consistency, adherence and execution while
providing open and honest feedback
Responsible for maintaining pricing for beer, wine, liquor, and tobacco, including handling daily pricing discrepancies, monthly price changes, and weekly ADs
Visiting stores regularly to assess strategies and direct improvements
Assisting with store remodels, refreshes, and merchandising, including but not limited to building and taking down displays, endcaps, and other merchandising fixtures, as well as organizing backrooms, coolers, and freezers
Collaborating with internal and external customers such as but not limited to customers, buyers, suppliers, marketing, pricing, IT, HR, store operations and compliance for optimal results
Monitoring and addressing goals to actual performance
Developing strategies to grow sales, buying, and profits to meet target sales and margins
Maintaining weekly, period, quarterly and annual scorecards
Using persuasive leadership and engagement to inspire and motivate with the ability to articulate goals and objectives that are clearly communicated and understood
Partnering with Talent Acquisition on the hiring process for streamlined experience and efficiency
Participating in the training and evaluation of teammates to ensure growth and development of talent
Attend and assist with purchasing at all food shows, including but not limited to Bozzuto's IRC, Non-Foods Marketing, and Imperial shows.
Strong business acumen to understand business transactions, operations, profit & loss financials and overall business and industry strategy
Perform other duties as assigned by leadership
Environment:
Retail Store Environment
Schedule:
Weekdays (45 hours) with some nights and/or weekends as needed with some overnight travel
Experience:
Preferred: Ten (10) years Grocery Store Operations, Merchandising/Buyer, or related industry
Preferred: Bachelor's degree in business management or related field
Preferred: Proficiency in office software such as Microsoft Office Suite, Google Workspace, BRData etc
Skills:
Physical abilities: Ability to stand, walk and sit throughout your day; Walking on a variety of flooring such as carpet, concrete, tile etc. Must be able to lift at least 50lbs.
Strong communication Skills: Ability to communicate clearly and effectively with peers and leaders on a daily basis.
Organizational Skills: Ability to fulfill executive directions in a timely manner; ability to prioritize and meet deadlines.
Working in a team-based environment: Working independently and as a team player
Quality: Maintain integrity and high standards from all perspectives
Safety Culture: Maintain and drive safety policies; driving for accountability of safe practices throughout shift.
Inside Sales Representative
Customer Service Representative Job 28 miles from Guilford
Quinoco Energy Services
JOB SUMMARY: Work with the team to provide and maintain a high standard of customer service and handle high volumes of inbound and outbound sales/service calls in an efficient and effective manner. Qualified applicants must have excellent customer service and phone skills, the ability to manage a variety of tasks, and a willingness to participate in continuing education.
ESSENTIAL FUNCTIONS:
Conduct a high volume of inbound and/or outbound calls in an enthusiastic, efficient, service orientated, and professional manner.
Maintain a comprehensive knowledge of Company processes and offerings to effectively address customer inquiries and provide solutions.
Identify and introduce cross sell opportunities to expand business relationships, leveraging all aspects of the sales process.
Consistently provide the highest level of customer care/service.
Attend team and inter-departmental meetings as scheduled.
Maintain an up-to-date knowledge of HVAC Systems, as well as changes and challenges of our industry.
Consistently strive to personify Company Core Values.
Provide team support outside of customer care as needed by cross training and offering additional telephone coverage during peak periods, emergencies, and storm readiness.
Consistently meet or exceed the expected performance goals communicated by customer care management.
Open and set up the new accounts and transfer accounts.
Miscellaneous duties as required.
Perform other duties and responsibilities as needed.
COMPETENCIES:
Maintain high level knowledge of company software and account management system(s).
PC literacy in a Windows based environment and a working knowledge of Microsoft Word and Excel.
Excellent oral and written business communication skills.
Detail orientated and able to consistently follow through with customers regarding service appointments and fuel pricing.
Team player who possesses high levels of integrity, caring, and ownership.
Working knowledge of call center phone/systems.
Meet deadlines and exercise good judgment and high problem-solving skills.
Use initiative and an innovative approach to approach daily tasks and always have a learning attitude.
EDUCATION & EXPERIENCE:
High school or equivalent (Preferred).
Minimum of 3-5 Years Customer Service or Inside Sales experience.
Previous experience with Microsoft Office Suite or CRM/ERP systems (required).
Experience working in a phone queue system.
Knowledge of the Energy Industry (Oil, HVAC and/or Propane).
WORKING ENVIRONMENT:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
PHYSICAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to work from a stationary position, sit, stand, walk, use hands and fingers to handle or feel; and reach with hands and arms. The employee is occasionally required to stoop, crouch, kneel, balance, or climb. The employee must be able to lift and move objects up to 25 pounds. The employee is regularly required to talk or hear.
Inside Sales Representative
Customer Service Representative Job 38 miles from Guilford
Are you a driven and enthusiastic individual eager to build a fulfilling career in the financial services sector? Rivercity Insurance And Financial Services is looking for dedicated Sales Representatives to join our growing team. Enjoy the flexibility of full-time or part-time hours while making a meaningful impact in people's lives.
Key Responsibilities:
Build and maintain strong relationships with potential and existing clients.
Conduct thorough needs assessments to identify clients' insurance needs.
Present and explain insurance policies to prospective clients.
Thrive in a lead-driven environment with NO COLD CALLING!
What We're Looking For:
Self-motivated individuals with a results-driven mindset.
Strong time management skills and the ability to work independently.
Must be at least 18 years of age.
Commission-based compensation (1099).
Access to complimentary training to help you succeed.
If you're passionate about helping others and ready to take your career to the next level, we want to hear from you! Join Rivercity Insurance And Financial Services and grow with us!
Customer Consultant II
Customer Service Representative Job 22 miles from Guilford
Job Type: Hourly, Full Time Schedule: Monday - Friday 11:30a - 8p Alternating Saturdays from 7a-3p (Thursday off when working Saturdays) Hybrid position - 3 days in office & 2 days WFH
Who We are:
At Ion Bank, we pride ourselves on providing exemplary customer service and building lifetime relationships by partnering with our customers to identify and achieve their financial goals. We are passionate about our Service Standards and live by them every day.
As a result of Ion's continued growth, the bank consistently provides robust and diverse development programs for its employees with a goal of personal expansion. Not only does Ion prioritize its internal team, but additionally values the communities that the employees serve. The bank consistently encourages volunteerism from its employees to support customers and beyond. Apply now to join the Ion community!
Who we are seeking for this role:
The ideal candidate will demonstrate and encourage high standards of behavior that is consistent with Ion's service Philosophy of Safety & Security, Accuracy, Responsiveness, Friendly, Personalized Service. Consistently demonstrates a strong commitment to Ion, willing to go “above and beyond” whenever necessary. This individual thrives in an environment that encourage teamwork and promotes inclusion by working with a variety of people.
As a Customer Consultant 2 you are responsible for:
The delivery, via alternative delivery systems, the Bank's products, and services to potential and existing customers to maximize profitability, competitiveness, and growth of the company by effectively implementing the company service standards. Perform financial transactions accurately and effectively while adhering to set policies and procedures. Maintain and apply a working knowledge of all applicable banking regulations.
Responsibilities:
Utilizes in depth knowledge to assist members with Internet banking/bill pay processes, mobile banking and to ensure complex issues related to online issues are resolved.
Proactively and continually advances level of knowledge to ensure the development of a full-service Call Center.
Assist in online account opening process, decision making and documentation.
To assist customers with in-depth loan conversations in regard to HELOC/HELOAN, Smart E and Personal loans.
Required to register with the Nationwide Mortgage Licensing System and Registry (NMLS) and maintain a unique identifying number.
Actively participate in customer onboarding process including outbound calls to uncover existing service needs for customers.
Education and Qualifications:
High School diploma required, plus additional college or bank related courses.
2+ years banking experience required. Call Center experience preferred.
Benefits:
Health Insurance (Medical, Dental Vision)
401k and Employer Match
Life Insurance
Disability
HSA
FSA
Educational Assistance
Wellness Programs
Employee Assistance Program
15 Paid Time Off Days (Will be tailored to level)
12 Paid Holidays
Job Shadowing
Volunteer Opportunities
Ion Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or veteran status.
Customer Liaison
Customer Service Representative Job 22 miles from Guilford
twenty2 wallpaper + textiles is seeking to hire a full-time (in-person) Customer Liaison to support our customer service & order processing department.
twenty2 is a female-led, high end private label wallpaper and textiles production company. We assist artists and designers in developing innovative digital wallpaper and textile collections and custom projects.
The right customer service candidate has data entry experience, is customer focused, highly organized, extremely detail oriented and self-sufficient.
Customer Liaison Responsibilities:
Customer service - we are known for our expertise, creativity, high level of customer service, exacting quality standards and on time delivery.
Promptly acknowledge customer orders received via email, provide information and assist with on-going questions in a courteous and friendly manner regarding questions, orders, production times and adjustments
Work with each of our internal departments; to best meet our customer's needs.
Enter a running log of new orders in our orders system to ensure none are missed and updates statuses accordingly
Make updates to customer notes or special exceptions as needed.
Carefully review all Purchase Orders and client provided documents to identify any discrepancies; communicate with customers regarding any additional requirements or discrepancies
Enter finalized orders into our order processing software
Customer Liaison Qualifications:
1-2 years of professional experience with data entry and customer service
Collaborate and communicate effectively and professionally with our team and our customers.
Strong written communication skills and the ability to communicate specific information clearly and concisely
Keen attention to detail
Strong organizational and prioritization skills
Ability to follow, understand and execute direction as given to you by your managers
Comfort using platforms such as Zoom, Google Suite, as well as a specific order processing software (Monday.com) that requires on the job training.
Adaptability, flexibility, professional ambition, and a self-starting mentality
Resourcefulness and creative problem solving
Ability to work independently and as part of a team
Able to stay focused and organized while executing a number of projects simultaneously
Possess a positive attitude and “can do” personality
Able to thrive in a deadline-driven environment
Adapt well to unpredictable situations
Dedicated to the team and committed to our customers
Always learning
Protects the privacy of our customers and our business
This is a career opportunity to contribute to our rapidly expanding business. We welcome progress and are always seeking to implement new systems to improve our workflow.
We value individuals who can bring new ideas to the table regarding our growing business.
Studies have shown that marginalized communities, such as women, LGBTQIA+ and BIPOC, are less likely to apply to jobs unless they meet every single qualification. Don't meet all the requirements listed? Please apply anyway if this role excites you and you are eager to learn. At twenty2, passion, dedication, and curiosity are the most important factors for success. Please ask about on-the-job training opportunities when applying.
twenty2 revolves around creativity, so we value engaging employees who enhance our company culture. If you would like to identify your creative type check out the Adobe quiz at mycreativetype.com. We would love to hear about your results!
WHO WE ARE:
Website: ********************
Instagram: *******************************************
Innovative and expanding work environment
Focus on vertical growth
Flexible and supportive management team with an innovative, forward-thinking approach to business-building
Team oriented, friendly, upbeat and inclusive work environment
Supportive, collaborative and dedicated team
Creative, stimulating and ever-changing work
BENEFITS:
Eligible for 20 days of paid time off
Paid holiday program
Medical benefits
30K Production Chief Customer Liaison (Onsite)
Customer Service Representative Job 33 miles from Guilford
Country: United States of America Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: Security Clearance: None/Not Required Pratt & Whitney is working to once again transform the future of flight-designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we're seeking the people to drive it. So, calling all curious.
Come ready to explore and you'll find a place where your talent takes flight-beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we'll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that's evolving fast to the future.
At Pratt & Whitney, the difference you make is on display every day. Just look up.
Are you ready to go beyond?
What You Will Do:
Pratt & Whitney's 30K Production Chief organization is seeking a 30K Production Chief Customer Liaison to join our team in this exciting and challenging role. The team actively supports Pratt & Whitney's growth products engaging in a collaborative work environment to meet and exceed our customers expectations. In this role the successful candidate will be responsible for supporting Airbus through our Joint Improvement plan with reviews and critical part management.
* Manage program allocation of constrained material to support program priorities
* Responsible for critical material status reports (i.e. Heatmap) process (integrate build plan updates, reporting, ad-hoc)
* Coordinate with Global Network Operations and Command Center regarding Critical Parts List updates
* Support SI&OP process & facilitate gap closure activities
* Will focus on automation/increase in efficiency of existing processes/tools; support automation of heat map and critical part reporting
* Usage of early warning tool to identify material shortages
* Perform Airbus reporting to customers identifying any risks and initiate action plans
* Conduct quarterly review and data gathering /planning
* Manage the Manufacturing Rotation Program
Qualifications You Must Have:
* A Bachelor's Degree with a minimum 10 or more years' experience in an engineering, manufacturing operations, materials management, program/project management, supply chain/logistics or closely related industrial environment OR a Masters' Degree and minimum 7 or more years' experience in an engineering, manufacturing operations, materials management, program/project management, supply chain/logistics or closely related industrial environment
* Demonstrated proficiency deriving insights from detailed analysis of complex data
* Demonstrated relationship management skills highlighted by experience working projects cross-functionally
* Demonstrated ability to collaborate with stakeholders at the client, peer, supplier and senior leadership levels
* Working knowledge of SAP
* Working knowledge of Microsoft Office Suite tools
* U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract
Qualifications We Prefer:
* Bachelor's Degree in Engineering, Supply Chain or Materials
* Advanced Degree (MS/MBA)
Learn More and Apply:
What is my role type? In addition to transforming the future of flight, we are also transforming how and where we work. We've introduced role types to help you understand how you will operate in our blended work environment. This role is:
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.
The salary range for this role is 124,000 USD - 250,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
30K Production Chief Customer Liaison (Onsite)
Customer Service Representative Job 33 miles from Guilford
Country:
United States of America Onsite
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
Security Clearance:
None/Not Required
Pratt & Whitney is working to once again transform the future of flight-designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we're seeking the people to drive it. So, calling all curious.
Come ready to explore and you'll find a place where your talent takes flight-beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we'll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that's evolving fast to the future.
At Pratt & Whitney, the difference you make is on display every day. Just look up.
Are you ready to go beyond?
What You Will Do:
Pratt & Whitney's 30K Production Chief organization is seeking a 30K Production Chief Customer Liaison to join our team in this exciting and challenging role. The team actively supports Pratt & Whitney's growth products engaging in a collaborative work environment to meet and exceed our customers expectations. In this role the successful candidate will be responsible for supporting Airbus through our Joint Improvement plan with reviews and critical part management.
Manage program allocation of constrained material to support program priorities
Responsible for critical material status reports (i.e. Heatmap) process (integrate build plan updates, reporting, ad-hoc)
Coordinate with Global Network Operations and Command Center regarding Critical Parts List updates
Support SI&OP process & facilitate gap closure activities
Will focus on automation/increase in efficiency of existing processes/tools; support automation of heat map and critical part reporting
Usage of early warning tool to identify material shortages
Perform Airbus reporting to customers identifying any risks and initiate action plans
Conduct quarterly review and data gathering /planning
Manage the Manufacturing Rotation Program
Qualifications You Must Have:
A Bachelor's Degree with a minimum 10 or more years' experience in an engineering, manufacturing operations, materials management, program/project management, supply chain/logistics or closely related industrial environment OR a Masters' Degree and minimum 7 or more years' experience in an engineering, manufacturing operations, materials management, program/project management, supply chain/logistics or closely related industrial environment
Demonstrated proficiency deriving insights from detailed analysis of complex data
Demonstrated relationship management skills highlighted by experience working projects cross-functionally
Demonstrated ability to collaborate with stakeholders at the client, peer, supplier and senior leadership levels
Working knowledge of SAP
Working knowledge of Microsoft Office Suite tools
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract
Qualifications We Prefer:
Bachelor's Degree in Engineering, Supply Chain or Materials
Advanced Degree (MS/MBA)
Learn More and Apply:
What is my role type? In addition to transforming the future of flight, we are also transforming how and where we work. We've introduced role types to help you understand how you will operate in our blended work environment. This role is:
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.
The salary range for this role is 124,000 USD - 250,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
Inbound Sales Representative For A Telecomunication Company
Customer Service Representative Job 27 miles from Guilford
WE ARE HIRING, MOTIVATED INDIVIDUALS WHO WANT A LIFE-CHANGING OPPORTUNITY.
We are seeking all NEW and SEASONED Telecommunications Sales Consultants that want to develop and
specialize
in selling Verizon Business Telecommunication products and services.
You are encouraged to apply if you are stiving to make a change in you professional and personal development!
NO EXPERIENCE NEEDED
- with our set schedule, we provide daily trainings and meetings to bring your mindset and skill set to the next level, no degree necessary.
Location: In-office located in Wethersfield, Connecticut.
Schedule: Full-time, Monday-Friday 7:55AM-6:00PM.
New Year, New Career Change to become the best version of yourself. Compensation: $2,400.00 - $10,000.00 per month
Client Relationship Specialist - Internet Sales
Customer Service Representative Job 32 miles from Guilford
About Us:
Phoenix Acquisitions is a proud Authorized Dealer for Frontier Internet, specializing in delivering reliable, high-speed connectivity solutions. Our team strives to create meaningful customer relationships and drive impactful sales in a dynamic, collaborative environment. Join us in bringing cutting-edge internet services to homes and businesses while advancing your career!
Job Overview:
As a Client Relationship Specialist - Internet Sales, you'll be the face of Phoenix Acquisitions, connecting with clients to provide customized Internet solutions. Your role is to build trust, educate customers about our offerings, and drive sales through excellent service and strategic communication.
Key Responsibilities:
Engage with clients to understand their internet needs and recommend tailored solutions.
Build and maintain strong client relationships through exceptional customer service.
Collaborate with the sales team to achieve individual and team goals.
Stay updated on Frontier Internet products and industry trends.
Handle client inquiries and resolve issues promptly and professionally.
Utilize CRM systems to track interactions, sales, and follow-ups.
What We're Looking For:
Strong interpersonal and communication skills.
A proven ability to build and maintain client relationships.
Sales experience (preferred but not required-training provided).
A self-starter with a goal-oriented mindset.
Adaptability in a fast-paced, team-driven environment.
Basic computer skills and familiarity with CRM tools.
Why Join Phoenix Acquisitions?
Competitive compensation package with performance-based incentives.
Opportunities for career advancement and professional growth.
A supportive and energetic team culture.
Training and resources to help you succeed.
Be part of a mission-driven company that makes a real impact on people's lives.
How to Apply:
Interested candidates are encouraged to apply by sending their resumes.
Phoenix Acquisitions is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ready to take the next step in your career? Join Phoenix Acquisitions and help shape the future of connectivity!
Reservationist
Customer Service Representative Job 31 miles from Guilford
JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK: *************************************************************** This position is responsible for providing superior customer service via phone and other electronic means.
Primary Duties and Responsibilities: includes but not limited to:
* Answers and processes all incoming communications with internal and external guests
* Facilitates processes and creates reservations for Hotel, Events, Restaurants and other amenities in accordance with our criteria, established by Revenue Management department
* Evaluates player ratings to determine access and availability of marketing promotions
* Utilizes cross and up-sell techniques to generate additional revenue for designated products, services or amenities
* Assists members of the Executive Host and Player Development departments with retrieving customer information, creating VIP reservations and issuing complimentary offers
* Troubleshoots guest issues with online logins for MyMoheganSun.com and gaming accounts
* Knowledge of all aspects of the Momentum program and promotes the benefits to transient guests
* High level knowledge of property information including events, promotions, operational procedures, etc.
* Communicates with multiple departments to resolve guest questions and issues via telephone and email
Secondary Duties and Responsibilities:
* Assists other related departments in additional overflow duties
* Provides correct property information
* Distributes arena and special event tickets
* Captures and records after-call reason codes to track types of calls received when required
* Responsible for communicating any system or equipment issues that could impact job productivity or performance
* Attends quarterly department meetings
Minimum Education and Qualifications
* High School Diploma or equivalent
* Previous experience in a Contact Center, Marketing, Special Events, Hotel Operations, Box Office/Arena Club Operations or related customer service position
* Basic knowledge of Microsoft Office and navigating the internet
* Intermediate knowledge on how to download and login to an app
* Basic technology troubleshooting skills
* Excellent verbal communication skills and can write professionally
Competencies: Incumbent will master the following competencies while in this position:
* Strong written and verbal communication skills
* Internal training and techniques
* Mohegan Sun's sales techniques
* Effective listening skills that support effective customer service techniques
* Will have in depth knowledge off Call Center applications as well as the gaming and reservation systems, SharePoint, Strivacity, Workday, and EZ Links
Training Requirements:
* Must complete the Mohegan Sun Reservationist training course
* Knowledge of GUI, ACSC, LMS, Passkey, Avatar, ACT, Artics, GHS, Stricacity, SharePoint, and Finesse
* Annual HR, Compliance, and Cyber Security training
Physical Demands and Work Environment:
* Office work environment
* Fast-pace call center
* Must be able to sit and stand for extended periods of time
* Must be able to work various shifts and flexible hours
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Mohegan Sun reserves the right to make changes in the above job description whenever necessary.
Work Shift:
Regular
Knock, knock. Hear that sound? That's opportunity!
.
Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.
Call Center Dispatch
Customer Service Representative Job 33 miles from Guilford
Call Center Dispatcher needs 6 months experience
Call Center Dispatcher requires:
6 months minimum experience in call center/dispatcher experience
Must be able to pass 27-30 wpm typing test.
Must be able to pass a customer service assessment
Must be able to successfully pass a criminal background check and drug test.
Call Center Dispatcher duties:
Accurately respond to incoming calls received by the call center.
Accurately document all interactions with consumers.
Properly forward calls to Call Center Leadership or other CT agencies per procedures.
Provide clear, complete, accurate and objective information based on full understanding of program requirements.