Customer Service Representative Cover Letter

Customer Service Representative Cover Letter (With Examples)

When you’re applying for a job, you should always send in a cover letter with your resume, even if the hiring manager or recruiter doesn’t ask for one.

A good cover letter shows that you’re interested in getting the position, that you understand what you’re applying for, and that you want to be a part of the company. It also allows you to show your personality and make a more lasting impression on your hiring managers and recruiters.

Your cover letter is also an opportunity to make a case for yourself before you even get to the interview. Pique hiring managers’ interest and paint a picture of how all of the points on your resume tie together to make you the well-qualified candidate you are.

In this article, you’ll learn how to write a cover letter for a position as a customer service representative and see a few examples of letters to use as a reference point for your own writing.

Parts of a Customer Service Representative Cover Letter

These are the main elements of a cover letter:

1. Your contact information

2. The date

3. The recipient’s information

4. Salutation

5. Opening paragraph

6. Body paragraphs

7. Closing lines

You can see examples of how to add contact information and salutations to your letter in the sample letters in this article, but keep reading for more details about the opening paragraph, body paragraphs, and closing lines of your cover letter.

Customer Service Representative Cover Letter Opening Paragraph

Hiring managers often read hundreds of cover letters and applications, so you need to make sure yours stands out and convinces them to finish reading.

As you do this, be professional, but let your personality shine, especially if you work in a creative or more casual industry.

You can do this by opening with an anecdote or an interesting fact about your professional experience. Remember to keep it polished, though, so if you’re in doubt about how appropriate your tone is for the company you’re sending it to, err on the side of caution.

No matter what style you choose, though, you should always include the name of the position you’re applying for and a brief overview of your qualifications in your introductory paragraph. For example, you could say something like,

Customer Service Representative Cover Letter Body Paragraphs

When it comes to the body paragraphs of your cover letter, there are a variety of ways you can structure them, but you should always follow these tips:

1. Talk about what makes you unique. You don’t need to walk through your resume point by point when you’re writing your cover letter, but you should pick one or two qualifications or experiences that make you unique and then expound on them.

   Use your cover letter as an opportunity to explain the circumstances surrounding your greatest accomplishment or to highlight your skills by talking about one of your most difficult customer service interactions. This is especially important if you don’t have much work experience in your field.

   You should also provide quantitative details that back up your claims as much as possible.

   For example, instead of simply saying that your efforts to keep customers happy resulted in your company saving money, explain how much money it saved, or talk about an instance where you retained a valuable customer who was on the brink of taking his business elsewhere.

2. Talk about what you would bring to the company. Hiring managers don’t just want to know how great you are; they want to know what value you’d add to the company. This includes not only your particular skills and how they’d fit with the organization’s mission but also your passions and interest in the company.

   Employers want employees who have already bought into the organization’s mission and vision because that’s more difficult to train someone in than it is to train them in technical skills.

3. Tweak it for a specific job. If you’re applying for a number of different jobs, you should send a different cover letter with each application. They can all be similarly structured and even similarly worded, but there is no good one-size-fits-all cover letter.

   To tailor your cover letter for a position, look at the job description and the main qualifications it lists. Take note of which ones you meet, and be sure to highlight those in your letter. This will show that you not only fit what the hiring managers are looking for but also that you know what you’re applying for and are taking the process seriously.

Here is an example of what these paragraphs may look like:

Customer Service Representative Cover Letter Closing Lines

When you’re closing your letter, finish with a call to action of some kind. This is usually a note about how you’d love to talk more about the position with the recipient, coupled with a note of thanks for their time and consideration.

Here is an example of this:

Example of a Customer Service Representative Cover Letter

Formal Business Letter Cover Letter Sample

Since most job applications are online now, you likely won’t be actually mailing in your cover letter and resume. Many companies allow you to upload them or send them as attachments, though, so you should still make sure your cover letter is formatted as a formal business letter.

It’s also a good idea to submit your document as a PDF to make sure that your formatting and font choices stay intact.

Email Cover Letter Sample

While you don’t need to put your address, email address, and phone number at the top of the page if you’re sending your cover letter as an email, you will need to include at least your email address and phone number under your signature.

However, whatever you do, don’t list your current work email address or use it to send your cover letter. This is an automatic red flag to your potential future employer, as it shows that you are comfortable with conducting personal business with company time and property, something that organizations don’t appreciate.

Here’s an example of what this could look like: