Customer Service Representative Jobs in New Jersey

- 2,656 Jobs

Part-Time Customer Service Agent (32hrs.)
Wakefern Food Corp 4.5
Customer Service Representative Job In Elizabeth, NJ
About Wakefern Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite , Price Rite , The Fresh Grocer , Dearborn Markets , Fairway Markets , Gourmet Garage , and Di Bruno Brothers banners. Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailers compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern's co-operative members benefit from the company's extensive portfolio of services, including innovative technology, private label development, and best in class procurement practices. About You Your contribution The Customer Service Agent is responsible for supporting all aspects of replenishment and logistics activity within the department. General responsibilities include answering phone and email communications from internal and external customers including all banners, Wholesale customers and Wakefern product divisions. Core functions of this role include completing delivery discrepancy investigations, handling all types of store orders, supporting order scheduling, including DSD, directs, Wholesale and Transdock orders. During any type of Logistics crisis, the CSA represents the division, including staffing the Emergency Operations Center. The work performed is in a high volume call center and the CSA serves as a first-contact associate for store logistical needs. What you will do The core functions of this position include, but are not limited to, the following: Answer and respond to inbound calls and emails from retail locations Complete a delivery discrepancy investigation from start to finish, including reporting activities; use of the Delivery Discrepancy Application (DDA) is required Complete order poll monitoring from start to finish Create a report card; explain how to create a report card Create, adjust, cancel and understand a store order Create, update, cancel and understand a store return Understand basic information on an invoice, delivery receipt, loading diagram Understand, create and update an ordering schedule Understand basic information about Directs, Direct Store Deliveries (DSDs) and other non-warehouse deliveries Able to use the major scheduling, audio and video programs as well as an ability to learn new technologies and interfaces What we're looking for High school graduate or equivalent Outstanding telephone etiquette, verbal and written communication skills; ability to handle very heavy telephone volume Strong problem solving and critical thinking skills Ability to work in a fast-paced environment without constant direct supervision Good software skills; Microsoft Office Suite proficiency required; previous use of logistics-related software preferred (CGO, Cisco Finesse, Cisco WebEx, LINK, MicroStrategy, Pega Delivery Discrepancy Application, QMF, RAPID, Smartsheet, WMS) Work schedule flexibility; Split Work Week (any 4 out of 7 days) - Saturday and Sunday weekend coverage required 1st shift; 8am-4pm or 9am-5pm Retail experience preferred Multiple language experience preferred How you will succeed Core Competencies: Communicate Effectively: Communicates thoughts and ideas in a well-organized manner, encouraging two way communication. Build Relationships: Creates cross functional partnerships through the development and maintenance of constructive and cooperative relationships. Stay Competitive: Demonstrates a mindset of continuous improvement while exhibiting passion and enthusiasm for their work. Embrace Change: Looks for new ways of working by supporting advancements in processes and technology. Develop You: Identifies and capitalizes on opportunities for personal and professional career growth. Drive for Results: Supports divisional and strategic objectives through achievement of work goals. How you will work Ability to sit and work at a desk for long periods of time Ability to view screens for long periods of time
$28k-33k yearly est. 29d ago
Customer Service Representative
B&C Industries 4.2
Customer Service Representative Job In Lyndhurst, NJ
: B&C Industries is a packaging distribution company with over 25 years of experience in the industry. We offer a diverse line of products and have the largest inventory stock in the tri-state area. Our trained packaging specialists provide exceptional service to our customers. Key Responsibilities: Respond to customer inquiries via phone or email in a timely and professional manner. Troubleshoot and resolve customer complaints and issues. Document customer interactions, track issues, and ensure follow-up where necessary. Collaborate with other teams to ensure customer satisfaction and issue resolution. Process orders, returns, and exchanges as needed. Qualifications: Excellent communication skills, with competent writing skills Strong organizational skills Outstanding written and oral communication skills. Proactive mindset and the ability to identify gaps and take initiative. Why Join Us: Opportunity to be part of a dynamic and growing company in the packaging supply industry. Collaborative and supportive work environment that values innovation and initiative. Competitive compensation package and opportunities for professional development and growth.
$30k-38k yearly est. 1d ago
Customer Service Event Representative
Innovative Events
Customer Service Representative Job In Cherry Hill, NJ
Join Our Mission to Make a Difference! Are you looking for a job where you can be inspired, challenged, and leave each day knowing you've made a real impact? If so, you're in the right place! We are seeking a Customer Service Event Representative to become a key member of our dynamic team. In this role, you will help provide valuable information to customers at local events while supporting our clients' promotional and branding needs within the community. Responsibilities: Provide clear and helpful information about our services to event attendees Address and resolve any event-related issues or concerns Continuously develop and maintain knowledge of our services and offerings Perks: Flexible Schedule Paid Training Weekly Compensation Self-motivated and proactive Excellent communication skills Strong ability to prioritize tasks and multitask effectively Eagerness to engage in professional development and growth If you're ready to be part of something bigger and make a difference, apply now to join our team! Compensation details: 39000-59000 Yearly Salary PI591f737a2e5f-26***********3
$29k-38k yearly est. Easy Apply 4d ago
Customer Service Representative II
Solomon Page 4.8
Customer Service Representative Job In Berkeley Heights, NJ
We are hiring a Customer Service Representative for a top beauty company in Berkley Heights, NJ! Responsibilities: Displays a professional company image through voice and online interactions Meets established quality standards in all contacts across all channels Ensures optimal service levels maximizing resources Recognizes and recommends new ways to influence consumers in their purchase decision Performance meets expectations of key metrics Adheres to assigned schedule, which is subject to change and may include evening and/or Saturday hours. Offers schedule flexibility to support the needs of the business Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction. Supports the voice of the consumer by collecting insights as requested by the brands, CMI, digital and e-commerce Assist and educates consumers in the use of our products Identifies cross-selling opportunities/ introduces consumers to new products and services and or places order for customer using Demandware Builds relationships with each consumer who contacts our brands Recognizes, document all consumer interactions and alerts management of trends. Documents product issues in a way that the information can be used for product improvement or development Accurately enters required information in the CRM and surveys to ensure data integrity Required Qualifications: A valid Cosmetology License and 3-5 years in salon color experience required Documents product issues in a way that the information can be used for product improvement or development Customer service experience Bachelors Degree required Position requires extended periods of time answering calls with the use of a headset Bilingual Intermediate skills with MS Word If you meet the required qualifications and are interested in this role, please apply today. The Solomon Page Distinction Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve. About Solomon Page Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn. Opportunity Awaits.
$31k-38k yearly est. 24d ago
Customer Service Representative
Us Tech Solutions 4.4
Customer Service Representative Job In Newark, NJ
Job Details: Duration: 12 Months Contract with possible extension or conversion to perm Job Description: Customer Contact Analytics Associate is a MAST supporting role to either the Quality Team or the Workforce management team. They assist with daily reporting, administrative duties and handled specific tasks within high profile processes such as After Call Survey, Gas Emergency Analysis, Call Center scheduling, forecasting and CSR extension assignment and maintenance. Responsibilities: Work on analytical collection projects which may include continuous improvement assignments; data extraction; technical/financial review and analysis; compiling, monitoring, evaluating and analyzing performance metrics toward achievement of scorecard targets. Assist with daily, weekly and monthly forecasting, maintain workforce management process which includes analyzing data, tracking forecast accuracy, produce and analyze various reports and performance measures to improve overall call center productivity. Leverage new NICE system workforce management and call recording tools to optimize call center operations, employee performance and quality. Develop CSR work schedules including integrating training, meetings and developmental off-line time. Experience: Bachelor's Degree or in lieu of a degree, a minimum of 3 years of professional customer contact or analytics experience Proficient in Microsoft Word, Excel, and Outlook Demonstrated organizational and communication skills (written and verbal) Demonstrated analytical skills and experience Demonstrated experience in collaborating and coordinating with others Skills: Ability to lead a process or small project team Experience with a call center environment Lean Six Sigma training QA/QC Experience SAP/CRM Experience Workforce Management Experience Education: Bachelor's Degree or in lieu of a degree, a minimum of 3 years of professional customer contact or analytics experience About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Recruiter Details: Name: Gaurav Kejriwal Email: ************************************** Internal Id: 25-39028
$31k-37k yearly est. 1d ago
Customer Service Advisor
Bet365
Customer Service Representative Job In Marlton, NJ
Looking for a stable career in a rapidly growing industry? We are seeking dedicated customer service champions excited to be part of one of the world's leading online gambling companies as a member of our next training program scheduled to start on June 23rd. This is not just a job; it is a career opportunity with an established industry leader where your contributions matter. Our leading 8-week training program provides you with the tools to succeed, and our promote-from-within culture fosters long-term growth and stability for our employees. This full-time position follows a flexible pattern designed around the North American sports calendar (evenings, weekends, and holidays) with a rotation to ensure an even schedule. The pay rate for this position is $23.94. Additional benefits include Company-paid healthcare for employees, annual bonus, 401(k) with Company match, and 33 paid days off. Preferred Skills, Qualifications, and Experience Tech-savvy, with the ability to work with various technologies to investigate, communicate and resolve customer inquiries. Exceptional communication skills, both written and verbal. Active listener, with the ability to understand customer needs and provide tailored support. Customer-centric with a passion for delivering outstanding service. Eagerness to expand personal knowledge and skills. Meticulous attention to detail to ensure accuracy. Ability to multitask efficiently in a fast-paced environment. Creative problem-solving capabilities to resolve challenges independently. Strong individual and team collaboration skills. Maintain compliance with individual licensing requirements according to regulations. Main Responsibilities Ensuring every customer interaction is positive and memorable. Using internal tools to investigate and resolve customer inquiries, coordinating with various departments and escalating issues within the Customer Service department as needed. Engaging with customers through live chat, telephone, and email, ensuring clear and efficient communication. Resolving customer requests and complaints promptly and courteously. Assisting in support of various internal efforts that improve how customers perceive our platform and services. Demonstrating a thorough understanding of policies, procedures, and licensing requirements to provide accurate information. Promoting and advocating for responsible gambling practices among customers. bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy - **********************************************
$23.9 hourly 11d ago
Customer Service Sales Specialist
Signature, Inc. 4.8
Customer Service Representative Job In Moorestown, NJ
Signature is a leading marketing promotions agency specializing in telecommunications. We deliver precisely targeted solutions that drive business growth and gain new customers. Our dynamic approach and sector expertise enable us to create effective campaigns tailored to each brand's unique goals. Signature works with many thriving brands, including Verizon FIOS and Wireless, offering a genuine partnership model that ensures success. Role Description This is a full-time on-site role located in Moorestown, NJ for a Customer Service Sales Specialist. The Customer Service Sales Specialist will be responsible for providing exceptional customer support, ensuring customer satisfaction, and handling inquiries via phone with excellent phone etiquette. Day-to-day tasks include addressing customer needs, managing customer experience, and resolving issues in a timely manner to maintain high customer satisfaction rates. Qualifications Skills in Customer Support, Customer Service, and Customer Experience Ability to ensure Customer Satisfaction and manage Phone Etiquette Strong communication and interpersonal skills Problem-solving abilities and a customer-focused attitude Experience in sales or a related field is a plus High school diploma or equivalent required; Bachelor's degree preferred
$33k-43k yearly est. 5d ago
Customer Service Representative
Rotor Clip 3.6
Customer Service Representative Job In Somerset, NJ
Rotor Clip is expanding and our Somerset, NJ location is seeking Customer Service Representatives to join our team immediately! requires working 8:30 A.M. - 5:00 P.M., Monday - Friday. The Customer Service Team is a key position on all of Rotor Clips customer touchpoints. You'll be on the phone, managing e-mails, assisting customers with product and order status inquiries. You'll get to know our product line and become an expert at advising customers. A Rotor Clip customer service representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to provide excellent service to our customers, respond efficiently to customer inquiries, and maintain high customer satisfaction. We'll give you the training and tools to perform in a fast-paced, manufacturing environment. This job offers excellent compensation, and an opportunity to grow. Customer Service Representative Responsibilities: Always maintaining a positive, empathetic, and professional attitude toward customers Respond promptly to customer inquiries Provide customer with accurate, valid and complete information by using the right methods/tools Communicate with customers through various channels Acknowledge and resolve customer complaints Product expert to answer questions efficiently and accurately Process orders, forms, and requests timely Keep records of customer interactions, transactions, comments, and complaints Communicate and collaborate with colleagues as necessary Identify areas for improvement and provide feedback to improve in customer service department Ensure customer satisfaction and provide professional customer support Customer Service Representative Requirements: Ability to resolve customer issues effectively and promptly Ability to work with intercompany personnel Proficient in Microsoft outlook,excel, and word Experience working with customers Skills and Qualifications Strong interpersonal and customer service skills Familiarity with CRM systems and practices Strong verbal communicator and collaboration skills Multitasking and organizational skills Time-management skills Fast-paced manufacturing experience preferred Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Shift: Day shift Weekly day range: Monday to Friday Work setting: In-person Ability to commute/relocate: Somerset, NJ 08873: Reliably commute or planning to relocate before starting work (Required) Work Location: In person Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Shift: 8 hour shift Day shift Work Location: In person Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Shift: Day shift Work Location: In person
$30k-36k yearly est. 1d ago
Customer Service Representative
Connections Personnel
Customer Service Representative Job In Berkeley Heights, NJ
Connections Personnel is hiring for a temp hire Customer Service position for our client located in Berkeley Heights. Looking for a motivated individual to join a great company! Requirements: Prefer to have at least 2 years of customer service experience in an office, but willing to train the right candidate. Must have excellent communication skills Team Player Experience with Business to Business Ability to work independently Answer phone calls from customers, vendors, sales persons, etc. Heavy email communication with customers, sales reps and vendors. Communicate with outside personnel for special needs or events Order entry, follow up, and expediting. Prepare quotes, offer product add-ons and upsell Process returns to vendors Product knowledge and training offered Calculate customer and dealer prices Track shipments Basic investigative / deductive reasoning skills a plus Attention to detail Offer support to outside sales team Resolve customer complaints Marketing skills Plan events Direct to customer sales/marketing Salary $20-21.00 a Hour Schedule: 8:00am-430 pm Benefits: Medical, Dental, PTO, 401k Life Insurance- Once Hired perm For immediate consideration please apply online at: https://connections.securedportals.com/apply/
$20-21 hourly 5d ago
Customer Service Representative
RJ-Staffing
Customer Service Representative Job In Montvale, NJ
Title: Customer Service Rep Salary: $45,000 Benefits: 401(k), Dental insurance, Health insurance, Health Savings Account, Employee Discount, Life Insurance, PTO, Vision Insurance - Starts first day of employment. Company pays 75% of premium Work Schedule: M-F 8:30am - 5:30pm hour lunch Position Type: Permanent/Direct-Hire Company Overview: Rapidly growing Insurance Agency leading, national, direct seller and writer of surety bonds, fidelity bonds and insurance products for a wide range of professionals and industries is in search of an CSR/Administrative Associate. This role is responsible for assisting clients, processing insurance documents, managing policy inquiries, and providing administrative support to ensure smooth daily operations. Responsibilities: • Serve as the first point of contact for clients via phone, email, and in-person inquiries. • Assist customers with policy questions, renewals, endorsements, and claims processing. • Educate clients on insurance products and coverage options to ensure they understand their policies. • Handle customer complaints and escalate complex issues to the appropriate department. Administrative Responsibilities: • Process and maintain policy applications, endorsements, renewals, and cancellations. • Ensure accuracy in data entry and documentation within internal systems. • Assist in preparing reports, tracking policy renewals, and organizing client records. • Support the sales and underwriting teams with document preparation, invoicing, and follow-ups. • Handle general office tasks, including scheduling, correspondence, and file management. Requirements: B.A or B.S Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Prior administrative experience in an insurance agency or brokerage is a plus.
$45k yearly 11d ago
Wealth Management Client Associate
Northeast Financial Network
Customer Service Representative Job In Red Bank, NJ
Are you passionate about client service and looking to grow your career in wealth management? Our growing financial advisory practice is seeking a Wealth Management Client Associate to provide high-level support to our advisory team and help deliver exceptional service to our clients. What You'll Do: • Assist in managing and strengthening client relationships through regular communication and follow-ups. • Support client onboarding, account maintenance, distributions & systematic contributions, ACH and documentation processes. • Help close out existing work items relating to client onboarding • Document all client communication via our CRM system. • Prepare financial reports/analysis and assist in meeting preparation for advisors. • Handle client inquiries, resolve service requests, and ensure a seamless client experience. • Coordinate and assist with client events, educational workshops, and outreach initiatives. • Calendar Management for Investment Advisory Representative Who You Are: • A detail-oriented and client-focused professional with excellent communication skills. • Someone who thrives in a fast-paced environment and enjoys working as part of a team. • Comfortable handling client service responsibilities while supporting a growing advisory practice. Preferred: • Licenses: Series 7, Series 65 or 66 • Experience with financial platforms on Pershing such as NetX, Envestnet, Wealth Reporting as well as eMoney. • Familiarity with financial planning software and CRM systems. • Strong organizational and problem-solving skills. • Minimum 3 years industry experience. This role is a great opportunity to be part of a dynamic, growing team where you'll play a key role in ensuring clients receive top-tier service while supporting the success of the advisory practice. Interested? Apply today to start the conversation! Send resume/CV: ************************************
$58k-102k yearly est. 7d ago
Client Services Representative
Cornerstone Planning Group
Customer Service Representative Job In Fairfield, NJ
Join Our Growing Team: Client Service Representative, Financial Services At Cornerstone Planning Group, we're a passionate, client-centric financial advisory firm that values integrity, collaboration, and excellence. We are seeking a full-time, in-office Client Service Representative for our service team located in Fairfield, NJ. Our collaborative service team is the engine that drives our operations-ensuring that every financial advisor has the support they need to deliver outstanding value to clients. Role Highlights: As a Client Service Representative on our service team, you'll be a key operational partner to our financial advisors, focusing on internal processes and administrative support. Here's what you'll be doing: Advisor Support: Handle back-office workflows, paperwork processing, task management, and scheduling to support the daily operations of our advisors Document Preparation & Management: Prepare and organize forms, reports, and documentation with a strong emphasis on accuracy and compliance CRM Maintenance: Update and manage client records, tasks, and timelines in the firm's CRM to ensure advisors have what they need, when they need it Workflow Management: Support new account setup, transfers, and account maintenance processes by coordinating with internal systems and custodians Operational Efficiency: Identify opportunities to streamline systems and improve the flow of work within the firm Learning & Development: Stay current with firm tools, workflows, and industry updates to ensure you're contributing at a high level What You'll Bring: Experience: Minimum of 3 years prior experience in administrative or operational support, preferably within a financial services or professional office environment (People management skills a plus) Tech Savvy: Confident using office and CRM tools (e.g., Wealthbox, Salesforce, Redtail, DocuSign), along with strong proficiency in MS Office (Outlook, Excel, PowerPoint, Word) Attention to Detail: Known for your accuracy and ability to catch the small things that keep operations running smoothly Organizational Strength: Skilled at managing multiple tasks and shifting priorities, coordinating timelines, and meeting deadlines Process-Oriented Thinking: You understand how to follow procedures efficiently and suggest improvements when necessary Strong Communication: You work well with others and know how to communicate effectively within a highly collaborative team setting Cornerstone's Core Values We've built a culture where high performers thrive, and every team member plays a vital role in our collective success. If you're ready to be part of a team where your work truly makes a difference, you've found your place. Our core values: Ownership - We own the wins and the losses as a team. Taking ownership is the only way we will succeed as a team. Impact - Everything we do has an impact on others. Act with empathy and Intent Integrity - We put the needs of others above ours. Doing the right thing is always the right thing. Excellence - How we do anything is how we do everything. In order to provide excellence, we strive to get better every day. Please visit our website to learn more: *************** Position Benefits: Covered Health Insurance, Life Insurance, & Long-Term Disability Federal Holidays Gym Reimbursement Flexible Paid Time Off (PTO) Policy Paid Professional development budget 401(k) Match with Profit Sharing Compensation: The salary for this position ranges from $50,000 to $75,000, based on experience and qualifications. REQUIRED - Applicants who do not take this step will not be considered - Call To Action: Apply here on LinkedIn and email **************** with these four things: Which Core Value listed here do you most identify with and why? What specifically about Cornerstone Planning Group do you find intriguing? What specifically about this job's responsibilities is attractive to you and your skillset? Attach resume to email
$50k-75k yearly 24d ago
Customer Service Representative
Nutrabio Labs, Inc.
Customer Service Representative Job In Middlesex, NJ
Exciting Employment Opportunity at NutraBio Labs: Customer Service Representative We are pleased to present an exciting employment opportunity at NutraBio Labs for the position of Customer Service Representative. This role offers a chance to thrive within a professional, team-oriented, and dynamic work environment in the esteemed sports nutrition industry. NutraBio Labs, an FDA-registered and inspected sports nutrition manufacturer located in Middlesex, NJ, is actively seeking individuals who are detail-oriented and possess a positive, can-do attitude. We welcome applications from candidates with a strong interest in sports nutrition, training, and athletics. If you aspire to contribute to a fast-paced company and align with our values, we encourage you to apply. Position: Customer Service Representative Location: Middlesex, NJ 08846 Status: Full-Time (In-Office) Hours: Monday to Thursday: 9:00 AM to 5:30 PM Friday: 9:00 AM to 4:00 PM (early departure) 40 hours paid Job Responsibilities: Engage with customers through inbound and outbound calls. Process orders, coordinate deliveries, and provide timely updates on order statuses. Resolve customer inquiries promptly and accurately, fostering customer loyalty. Document all details of inquiries, comments/complaints, and actions taken. Consistently deliver high levels of professional service and assistance. Job Qualifications: Strong team player with experience in order entry and customer service; bilingual in Spanish/English is a plus. High school diploma or GED. Proficient in computer skills. Dependable with excellent attention to detail. Strong problem-solving skills, along with excellent communication and interpersonal abilities. Professional demeanor, appearance, and attitude. Excellent typing, spelling, and grammar skills. Demonstrated customer service skills and a positive team-oriented attitude. Benefits: Prompt weekly pay. 401(k) with company match. Medical coverage. Direct deposit. Vacation, personal days, and holiday pay. Growth opportunities within the company. How to Apply: If you are excited about this opportunity, please send your resume to ***********************.
$30k-39k yearly est. 28d ago
Customer Service Specialist
Coda Search│Staffing
Customer Service Representative Job In Passaic, NJ
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess excellent communication skills and a strong commitment to providing exceptional customer support. This role is crucial in ensuring customer satisfaction and maintaining positive relationships with our clients. As a Customer Service Representative, you will be responsible for addressing inquiries, resolving issues, and delivering outstanding service in a fast-paced environment. Responsibilities Engage with customers through outbound calling to provide assistance and support. Analyze customer needs and offer appropriate solutions or services. Handle incoming calls with professionalism, demonstrating excellent phone etiquette. Maintain accurate records of customer interactions and transactions in the call center database. Collaborate with team members to improve processes and enhance the overall customer experience. Provide bilingual support when necessary, ensuring clear communication with diverse clientele. Assist customers with inquiries related to products or services, offering knowledgeable guidance. Uphold company policies and procedures while delivering exceptional customer service. Experience Previous experience in a call center or customer service role is preferred. Strong ability to communicate effectively in English; bilingual skills are a plus. Proficiency in analyzing customer issues and providing effective solutions. Familiarity with office environments and standard customer support practices.
$33k-44k yearly est. 3d ago
Customer Service Representative
Cembre Group
Customer Service Representative Job In Edison, NJ
This position is responsible for all aspects of a customers order from receipt of the PO through post shipment contact. The customer service team is critical in ensuring that customers have a positive experience before, during and after sale. Role Expectations Receive and process incoming orders from multiple sources (e-mail, internet, phone/fax) Review purchase orders for accuracy and verify against customer profile in SAP Answer outside phone calls from customers and sales reps to assist with questions related to orders, deliveries, product availability etc. Administrative duties related to order documentation, invoicing, filing, archiving files etc. Communicate with customers by phone and email for follow-up, order clarification, order status and more in a professional and courteous manner Collaborate with purchasing department for back-ordered, special order and future action items Communicate with Shipping & Receiving as well as Accounting departments as needed Back-up inside sales department as needed by processing quotes Core Competencies Prior experience using SAP and Microsoft Office applications. Positive, can-do attitude with professional phone demeanor. Excellent time management, ability to prioritize and problem solve while maintaining a strong customer service mentality. Must be willing to learn Cembre product line. Excellent interpersonal, verbal, and written communication skills with the ability to work as a team. Proven multi-tasker with attention to detail and accuracy Must be reliable, outgoing and a team player. High degree of emotional self-discipline Conflict management skills High level of integrity
$30k-39k yearly est. 1d ago
Inside Customer Service Representative
Grignard Company
Customer Service Representative Job In Rahway, NJ
Grignard Company is a leading producer of specialty chemical products, serving customers worldwide in the Industrial, Entertainment, and Consumer Products sectors. Our high-quality products are developed by our in-house R&D team and manufactured in the USA. **************** Key Responsibilities: This is an in-office position. Customer Support (Lead Customer Satisfaction Team Member): Adhere to all SOPs for Customer Support. Handle incoming and outgoing customer calls to ensure timely communication and support. Provide shipping rates for customer inquiries and prospects to ensure the best value. Communicate new orders to the appropriate Business Development/Account Management representative in the system. Maintain and update customer profiles in the accounting system. Maintain the Sample Request process, including tracking numbers and shipment dates for all customers/vendors. Office Administration: Adhere to all SOPs for Office Administration. Maintain all supplies necessary to support office operations. Handle invoice processing, including scanning to DCP. Create SOPs for Office Administration to standardize repetitive job functions as needed. Qualifications: Bachelor's Degree or 4 years of work experience in Customer Service. Strong communication and interpersonal skills. Ability to manage time effectively and prioritize tasks in a fast-paced environment. Detail-oriented with strong organizational skills. Proficient in Microsoft Office. Proficient in using Zoho CRM software or similar CRM software. Proficient in using Sage accounting software or similar accounting software. What We Offer: Base Salary Comprehensive benefits package, including health, dental, and vision insurance. 401(k) plan Opportunities for professional development and career advancement. A collaborative and supportive work environment. Grignard Company, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join Grignard Company and be part of a team that is driving innovation and excellence in the chemical solutions industry!
$30k-39k yearly est. 27d ago
Customer Service Representative
Georgiatek Systems Inc.
Customer Service Representative Job In White House Station, NJ
Job Title: Customer Service Representative Duration: 6 Months (CTH) Job Responsibilities: Acting as the point of contact between Client and the client throughout the home assessment scheduling process Making a high volume of outbound contacts (calls/emails) to secure appointments Maintain an appointment-setting process that accommodates the needs of both clients and business partners Follow through with all tasks in an effective and efficient manner by using company and department resources Consistently complete tasks with an increased focus on the details to improve the scheduling experience Proactively and clearly communicate needs and concerns Work to collaboratively respond to inquiries within 24 hours of receipt Provide trends, availability issues, and scheduling concerns in a timely manner to leadership monthly Communicate clearly and in a professional manner with all internal and external business partners. (emails, phone calls, MS Teams chat) Skills: Effective, strong, and service focused communication skills, both verbal and written” Outlook-must be able to manage multiple calendars for scheduling of appointments EXCEL-Pivot tables, data entry Experience/Education: GED/High School Education- Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus 1-2 years Customer Service experience
$30k-39k yearly est. 1d ago
Tax Resolution Specialist
Badran Tax LLC
Customer Service Representative Job In New Brunswick, NJ
We are a well-established and fast-growing tax resolution firm seeking a highly experienced Tax Resolution Expert to join our in-house team as we expand and take on more cases. This role is ideal for professionals who thrive in a collaborative environment, have a passion for helping taxpayers, or bring expertise in dealing with the IRS and complex tax matters. We're a local tax resolution firm with over 40 years of experience helping individuals and businesses resolve their most challenging tax issues. Our team prides itself on ethical practices, strategic thinking, and client-focused solutions. This is for a Full-Time OR Part-Time position. This is on-site role, located in New Brunswick, NJ 08901 Role Description You'll be responsible for managing tax controversy cases from start to finish - including client communication, case strategy, IRS negotiations, and case resolution - while working and communicating alongside our team. Responsibilities: Handle tax resolution cases, including IRS collections, audits, and unfiled returns Communicate directly with clients and the IRS on their behalf Analyze financials, prepare resolution options, and recommend strategies Utilize internal tools (TaxDome, Intuit Lacerte) to track progress and collaborate with team Ensure compliance with IRS procedures and tax laws Attend internal case review meetings and contribute to team efficiency Qualifications Required: Must be able to commute to our New Brunswick, NJ office - This is an on-site position (not remote) Prior IRS engagement experience 1+ years of Tax Resolution experience or similar Enrolled Agent (EA), CPA, or Tax Attorney preferred (not required) Knowledge of IRS procedures, tax law, and financial analysis Excellent English communication (verbal & written) Ability to work efficiently, meet deadlines, and manage multiple cases Experience or willingness to learn firm software (Lacerte, TaxDome, etc.)
$41k-77k yearly est. 1d ago
Customer Service Representative
Compunnel Inc. 4.4
Customer Service Representative Job In Berkeley Heights, NJ
Job Title: Customer Service Representative Pay Rate: $24.00/hr Schedule: Mon to Fri | 9:00 AM - 5:00 PM Duration: Contract (2 years) Requirements : A valid Cosmetology License and 3-5 years in salon color experience required. College degree preferred Strong product/brand knowledge. Strong verbal communication skills. Strong attention to details. Intermediate skills with MS Word. If bi-lingual - able to compose responses in same language. Position requires extended periods of time answering calls with the use of a headset. Responsibilities : Displays a professional company image through voice and online interactions. Meets established quality standards in all contacts across all channels. Ensures optimal service levels maximizing resources. Recognizes and recommends new ways to influence consumers in their purchase decision. Performance meets expectations of key metrics. Adheres to assigned schedule, which is subject to change and may include evening and/or Saturday hours. Offers schedule flexibility to support the needs of the business. Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer. Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction. Supports the voice of the consumer by collecting insights as requested by the brands, CMI, digital and e-commerce. Has expert product knowledge within the Métier. Assists consumers in finding appropriate products. Educates consumers in the use of our products. Identifies cross-selling opportunities/ introduces consumers to new products and services and or places order for customer using Demandware Builds relationships with each consumer who contacts our brands. Recognizes, document all consumer interactions and alerts management of trends. Can communicate contents of consumer conversations accurately to support consumer insights. Resolves issues fairly, balancing the needs of the consumers with those of the organization. CRM: LE CARE TECHNOLOGY SUITE. Documents product issues in a way that the information can be used for product improvement or development. Accurately enters required information in the CRM and surveys to ensure data integrity
$24 hourly 24d ago
Financial Services Representative
Barnum Financial Group 3.3
Customer Service Representative Job In Warren, NJ
About the job Begin a career that allows you to leverage your personal drive, your people skills, and your commitment to helping others. As a Financial Services Representative with Barnum Financial Group, you'll develop the knowledge and skills needed to provide important financial guidance to people looking to protect and build their wealth. We provide a powerful combination of support including: our extensive training program, Advisor Pro. personal coaching from proven winners customized marketing support to help you acquire clients and build your brand access to a broad range of products to meet client needs tools to manage your practice and support the sales process Duties and responsibilities: Prospecting, networking and obtaining clients through various methods and strategies. Participate in our state of the art Advisor Pro Training program. Developing and maintaining long-term relationships with clients. Providing financial solutions for clients through fact gathering and needs analyses. Expanding personal knowledge and skills through ongoing professional development and joint work with fellow associates. Qualifications Strong interpersonal, organizational and communication skills. Self-starter who is goal oriented Team player with a hearty work ethic BA, BS, and/or Graduate Degree or equivalent work experience
$23k-39k yearly est. 4d ago