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Customer Service Representative Jobs in Washington, DC

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  • Customer Care Representative

    24 Seven Talent 4.5company rating

    Customer Service Representative Job 8 miles from Washington

    $20/hr + benefits on W2 Onsite in Falls Church, VA 22042 Shift: Monday-Thursday 9:00am-7:30pm and every other weekend Contract through November 2025 The Customer Care Coordinator II (CC II) plays a critical role in supporting our emergency response operations by answering and processing emergency calls made to the High Reliability Operations Center. This individual collaborates closely with clinical and security personnel to deploy resources during critical events and provides limited triage support for emergent patient calls. The CC II also serves as secondary support for Inova's patient customer service lines. Success in this role requires strong critical thinking skills, the ability to process and act upon complex instructions quickly, and effective communication across multiple channels. Proficiency in call center operations, a solid understanding of medical terminology, and familiarity with hospital protocols are essential. Key Responsibilities: Answer and process all enterprise emergency response calls with precision and adherence to protocol. Rapidly assess critical patient or safety events, initiate appropriate response plans, and coordinate medical and security deployments. Collaborate with onsite clinical and security teams to escalate and deploy additional resources as needed. Communicate critical events to internal High Reliability Operations Center teams to ensure situational awareness and operational readiness. Assist care site leaders in scripting and disseminating advisory alerts via PA systems and Text Alert system during safety events. Triage calls from Inova program patients presenting emergent healthcare needs, following established workflows and escalation protocols. Conduct routine status checks on primary and backup systems and actively participate in downtime drills; complete and maintain relevant checklists. Document reportable incidents in shift reports and ensure timely and accurate distribution to relevant stakeholders. Provide shift handovers and mentor new team members to ensure consistent performance and knowledge transfer. Support departmental performance standards and contribute to process improvement initiatives. Serve as a first line of support for teammates and handle patient-related escalations in the absence of the shift leader. Perform other duties as assigned. Interested? Apply today!
    $20 hourly 2d ago
  • Customer Success Specialist

    Entyre Care

    Customer Service Representative Job 4 miles from Washington

    About Us Would you like to become part of a modern healthcare organization? Then come and join us today! Join our team and make a meaningful difference in the lives of individuals and families. Entyre Care is a progressive, high growth start up organization geared for success in the Adult Foster Care community. As we continue the advancement of healthcare in homecare, we are seeking driven, motivated candidates that are excited to join a fast-paced environment. Candidate must live within reasonable commuting distance of Arlington, VA. Position Overview: We are seeking a detail-oriented and organized Customer Success Representative to manage the day-to-day administrative operations of our customer success processes. In this role, you will ensure that our customers receive seamless service by maintaining accurate records, streamlining workflows, and supporting internal teams with data and insights. Your focus on operational excellence will contribute to creating an exceptional customer experience. Key Responsibilities: Customer Data Management: Maintain and update customer information in our CRM system, ensuring accuracy and reliability for internal teams. Process Coordination: Organize and oversee customer onboarding, renewals, and follow-up schedules to ensure timely and efficient service delivery. Customer Outreach & Follow-Up: Proactively follow up with clients daily via phone and email to ensure timely completion of onboarding steps, address questions, and maintain engagement throughout their homecare journey. Reporting & Insights: Generate and analyze reports on customer engagement, satisfaction, and retention metrics to inform team strategies and decision-making. Documentation & Resources: Create and maintain clear, organized documentation for customer success workflows, FAQs, and support resources. Task Prioritization: Manage customer requests, escalations, and follow-ups, ensuring issues are routed to the appropriate team members and resolved promptly. Administrative Support: Assist in coordinating team activities, including scheduling meetings, preparing agendas, and maintaining task tracking systems. Process Improvement: Identify opportunities to improve customer success operations and propose efficient solutions to optimize workflows. Cross-Functional Collaboration: Work closely with sales, support, and product teams to ensure seamless communication and alignment of administrative processes. Qualifications: Strong organizational and multitasking skills with excellent attention to detail. Experience in administrative support, customer success, sales, or operations roles. Bilingual, fluent Spanish and English is a plus. Ability to create and manage reports, dashboards, and performance metrics. Excellent communication skills, both written and verbal. Persistence in outreach with customers and building rapport. A proactive approach to problem-solving and process improvement. Familiarity with customer service principles and a strong commitment to supporting internal and external stakeholders. Strong organizational skills with the ability to manage multiple tasks and priorities. Self-motivated and proactive in identifying and solving problems. Familiarity with Medicaid/Medicare programs is a plus.
    $29k-57k yearly est. 10d ago
  • Customer Service Representative

    Simco Electronics 4.1company rating

    Customer Service Representative Job 23 miles from Washington

    This role is responsible for developing and maintaining positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. Primary point of contact for SIMCO customers for scheduling and processing equipment for calibration and/or repair service. Works on assignments that are complex in nature where judgment is required in resolving problems and making routine recommendations. Receives no instructions on routine work, may determine methods and procedures on new assignments. Purchases and expedites orders for repair parts, outside services, and supplies necessary for the operation of the organization. Responsibilities and Duties 1. Serve as an enthusiastic ambassador of SIMCO's Mission in Service. 2. Process customer complaints in the SIMCO online system. 3. Create, process, quote, and approve estimates for in house troubleshooting and outside service. 4. Answer phones and effectively distribute messages to proper personnel. 5. Manage the Delayed Delivery Report (DDR) in an effective and professional manner. 6. Communicate with customers regarding the status of their equipment in a clear and concise fashion. 7. Schedule pick-up request from customers. 8. Create and add customer contact information. 9. Process Work Authorization Forms and credit card payments. 10. Follow up with new customers for feedback on performance and/or recommendations to improve SIMCO services. 11. Make purchase and perform expedites in a timely manner to ensure that required services, parts, and supplies are delivered in the shortest time and at prices consistent with budgetary and quality requirements. Qualifications 1. Basic knowledge of computers and data entry. 2. Able to successfully multi-task and manage time efficiently. 3. Excellent verbal and written communication skills. 4. Ability to train others in CSR functions. 5. Ability to work with minimum supervision. 6. Friendly, courteous, and professional. 7. AA Degree or equivalent. 8. At least 3-year Customer Service experience Physical Demands Requires sitting for extended periods of time. Must be capable of lifting 45 lbs without assistance. Occasional standing and bending are required as is repetitive computer work. Working Environment Work primarily in office, lab environment, and/or in shipping and receiving area. Travel may be required to other domestic and possibly international locations What we offer: 1. Full-time, non-exempt position 2. Excellent benefits package Employer paid medical, dental, vision, disability, life insurance, retirement plan, employee funded pre-tax health and tuition reimbursement 3. Paid time off with vacation, sick and holiday leave SIMCO provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SIMCO complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. About Us: SIMCO Electronics is the leading provider of calibration and software services for test and measurement instruments used in technology organizations. To learn more about SIMCO Electronics visit our home page: *********************
    $27k-34k yearly est. 36d ago
  • Client Services Specialist

    Jones Networking 3.3company rating

    Customer Service Representative Job In Washington, DC

    Client Services Specialist Department: Conferences and Events Industry: Legal / Law Firm Reports To: Client Services Manager Status: Full Time, Direct Hire Schedule: Monday-Friday, 10:30am-7:00pm Jones Networking is recruiting for a Client Services Specialist to join the Washington, DC office of an international Law Firm. This opportunity offers career growth in a fast-paced environment. The Firm offers competitive salary, excellent benefits, including; medical, dental, vision, flexible spending account, life insurance, generous parental leave and PTO plan, retirement plan, transportation benefits, wellness programs, education scholarship opportunities, and more. Client Services Specialist Position Summary: - Provide high quality service to lawyers, clients, staff, and visitors who require conference center services. - Ensure the accurate and timely communication to and from lawyers, clients, staff, and visitors and those departments involved in providing service to the conference center. - Answer, screen, and direct lawyers, clients, staff, and visitors to appropriate destinations. - Maintain a concierge style level of service in the Conference Center to assist with lawyer, staff, client, and visitor needs. - Schedule meeting and conference rooms including coordinating catering, room setup, and equipment needs with other departments that provide service to the conference center. - Work closely with conference room requestors to achieve the required core pieces of data necessary for each reservation. - Track, change, and coordinate visitor offices. - Assist lawyers, clients, staff, and visitors with requests for special arrangements or services, including transportation, restaurants, travel, and lodging. - Assist lawyers, staff, and visitors with basic technology and audio-visual equipment such as laptops, telephones, and lighting as necessary for presentations, etc. Client Services Specialist Qualifications Summary: - Bachelor's Degree required. - Strong client services background, with emphasis on organization, initiative, and attention to detail. - Excellent time management and multi-tasking skills. - Excellent verbal and written communication skills with emphasis on exceptional interpersonal communication skills. - Prior front desk experience in a professional and/or law firm environment is a plus. - Ability to coordinate with co-workers, and other departments that provide service to the conference center. Please visit jonesnet.com for a full list of career opportunities presented by Jones Networking.
    $39k-47k yearly est. 17d ago
  • Call Center Representative

    ROCS Grad Staffing

    Customer Service Representative Job 16 miles from Washington

    The Call Center Representative is responsible for handling inbound and outbound calls to assist customers with inquiries, resolve issues, and provide excellent customer service. This role requires strong communication skills, problem-solving abilities, and the ability to work efficiently in a fast-paced environment. The ideal candidate is customer-focused, detail-oriented, and comfortable using various customer management systems. Requirements: High school diploma or equivalent (Associate's or Bachelor's degree is a plus) Previous customer service or call center experience preferred Strong verbal and written communication skills Ability to handle high call volumes while maintaining quality service Proficiency in computer systems and customer management software Strong problem-solving and multitasking abilities Ability to work flexible hours, including evenings and weekends, as needed Responsibilities: Answer incoming calls and respond to customer inquiries in a professional and timely manner Make outbound calls to follow up on customer requests or provide additional support Resolve customer concerns by providing accurate information and troubleshooting issues Document interactions and update customer records in the system Escalate complex issues to the appropriate department when necessary Maintain a positive and customer-focused attitude to enhance the overall service experience Meet or exceed performance metrics, including call handling time and customer satisfaction
    $25k-33k yearly est. 29d ago
  • Customer Service Representative

    Talent Harbor

    Customer Service Representative Job 16 miles from Washington

    ✨ Exciting Opportunity! ✨ Call Center Representative 💰 Pay & Perks: Starting Wage: $18 - $20 per hour (based on your awesome experience!) 💸 Bonus Potential: Earn extra cash, like $5 for every completed demo! 🎉 Growth is HUGE: Tons of room to move up and take on more as we grow! 🌱 📍 Location & Hours: Where? Our cool office in Fairfax/Merrifield, VA (you'll need to be able to get here!) 🏢 When? Full-time, 40 hours a week. ⏰ What You'll Do: As a vital part of our call center crew, you'll be the friendly first voice (or text/email!) our customers connect with. You'll help our sales team shine by making sure everything runs smoothly from the get-go. Your positive attitude and customer focus will help shape our company culture! Here's a peek at your day: 👋 Answer calls, texts, and emails like a pro, and figure out which leads are a great fit. 🗓️ Schedule and confirm those all-important estimate appointments. 📞 Follow up with leads that haven't scheduled or had to cancel. 꽉꽉 Fill up our appointment calendar each week - we aim for a full house! 🎯 Hit and keep a high booking rate with a 90% demo success! 💻 Keep our customer info in the CRM system up-to-date and accurate. 📊 Track where our leads come from and how appointments go. 📈 Share sales reports and keep everyone in the loop. 💡 Spot scheduling hiccups and suggest ways to make things even better. 🛠️ Help us improve our processes and keep things positive with the team. 😊 Make sure our customers are super happy and give us great ratings! Ready to Join Us? We're looking for someone who is ready to bring their positive energy and skills to our team in person in Fairfax, VA. If this sounds like you, we'd love to hear from you! 😊
    $18-20 hourly 5d ago
  • Client Relations Specialist

    Fairfax Eggbank

    Customer Service Representative Job 16 miles from Washington

    Fairfax EggBank - (fairfaxeggbank.com) is the trusted choice in frozen donor eggs for IVF treatment. We offer a rigorously screened database of egg donors and state-of-the-art egg freezing technology. Our caring, professional staff work with IVF clinical and laboratory staff, physicians, and mid-level healthcare providers as well as intended parents, both domestically and internationally, to provide patients with compassionate care, advanced medical science, and outstanding customer service. The Fairfax EggBank, a subsidary of the Genetics & IVF Institute, is seeking a full-time, Client Relations Specialist to help bring hope to intended parents struggling with infertility and assist them with building and growing their families. Successful candidates will possess patience and compassion for intended parents trying to conceive, as well as meet and exceed monthly sales goal through exceptional communication skills, account management, and effective multi-tasking in a fast-paced environment. While Fairfax EggBank is a proven leader in the industry, we are looking to rapidly grow the business, expand our affiliated clinics, and onboard additional partners. This position is ideal for a passionate and driven sales/account management professional who thrives on growth and recognizes opportunity. Employees strive for excellence on a daily basis within a close-knit team-oriented environment and are dedicated to seeing the continued progress of the program. Key Responsibilities: Customer Service: Provide exceptional customer service to potential recipients and affiliated and non-affiliated clinic partners interested in Fairfax EggBank offerings via timely phone (oral) and email (written) communication. Account Management: Manage a portfolio of affiliated clinics with focused attention on increasing sales volume, resolving issues, building, and maintaining relationships. Develop trust with affiliated clinics within portfolio to ensure Fairfax EggBank is the egg bank of choice. Acquire a thorough understanding of affiliated clinic needs and processes. Quality Assurance: Maintain accurate and detailed records for intended recipients and clinic portfolio to ensure flawless execution of sales process. Assist in data analysis to ensure high quality control standards and comply with strict regulatory guidelines. Sales Achievement: Meet and exceed monthly sales goals. Minimum qualifications: Associate or bachelor's degree preferred or minimum of 2 years of related work experience. Experience in a fast-paced healthcare/medical setting is a plus. Proven Business-to-Business, non-retail sales or account management experience is preferred. Proficiency in Microsoft Office, including PowerPoint, Excel, and Word Additional Information: Salary commensurate based on experience This will be a hybrid position (Half WFH/Half In-Office Must live in the DC Metro area. GIVF provides competitive compensation and generous benefits to our employees, including: Health, Dental and Vision insurance Flex Spending Account (FSA) and Health Savings Account (HSA) options Group term life insurance Short-term and long-term disability options 401K plan with employer match Paid parental leave Tuition reimbursement program Paid vacation and sick time Paid company holidays Job training and development opportunities To apply, email your resume to ************* and note FEBCRS in the subject line. EOE/M/F/D/V
    $33k-55k yearly est. 18d ago
  • Customer Service Representative

    Nova Business Center

    Customer Service Representative Job 10 miles from Washington

    Customer Service Sales Representative We are seeking an entry level representative who will generate new business opportunities by identifying potential customers and establishing relationships with them. This role will serve as the first point of contact between a company and its customers. Customer Service Sales Representative Responsibilities: Research potential clients and analyzing market reports to identify where to find new business opportunities. Qualify leads from marketing campaigns by contacting them Establish relationships with potential customers. Work with the sales team to reach revenue targets and grow the company's client base. Schedule meetings with the sales team and communicate with other sales team members to ensure a smooth experience for customers. Create proposals for existing customers to help them use company products to better their business. Travel to different destinations to help facilitate business growth. Customer Service Sales Representative Requirements: Recent bachelor's degree preferred Entry level appropriate credentials Great communications skills Public speaking and presentation skills Sales and negotiation skills A desire to be interactive with others Leadership experience Growth opportunity is guaranteed.
    $26k-34k yearly est. 8d ago
  • Customer Service Representative

    Joola

    Customer Service Representative Job 10 miles from Washington

    JOOLA is for looking for an experienced Customer Service Representative with a passion for growth and interest in pickleball and table tennis! JOOLA was first established in 1952 and built a global reputation as a pioneer in table tennis. In 2022, JOOLA expanded into the rapidly growing pickleball scene and quickly attracted the biggest names in the sport. As an official table tennis sponsor for three Summer Olympic Games and the official sponsor of pickleball's top athletes and the Professional Pickleball Association (PPA), the team at JOOLA combines its storied expertise with fresh perspectives to bring innovation to both sports. JOOLA creates a variety of equipment, apparel, and accessories for both table tennis and pickleball players, professional and recreational. With offices in US, Germany, Brazil, and China, JOOLA has a global presence and wide distributor network. We are seeking a dynamic and results-driven Executive Sales Representative to join our team. The Sales Representative will be responsible for driving and cultivating new business opportunities in the pickleball space, as well as maintaining relationships with existing clients. Responsibilities: Consumer Communication: Manage incoming emails and phone calls from consumers, providing timely responses to inquiries related to products, orders, and services. Order Processing: Assist in processing consumer orders through multiple communication channels (email, phone, web) and provide order confirmations. Complaint Resolution: Address customer complaints professionally and efficiently, ensuring a satisfactory resolution for the consumer while maintaining brand integrity. Product Inquiries: Respond to consumer questions about product details, availability, pricing, and shipping information. Customer Feedback: Gather consumer feedback and communicate insights to relevant departments to improve products and services. Data Management: Accurately document consumer interactions, transactions, and feedback into the customer relationship management (CRM) system. Order Follow-up: Monitor and follow up on pending or delayed orders, informing consumers of any changes or delays. Cross-Functional Collaboration: Work with internal teams (e.g., logistics, sales, marketing) to ensure timely responses to consumer needs and resolve issues. Customer Service Standards: Ensure that all consumer interactions meet company standards for quality and professionalism, maintaining a positive brand image. Special Projects: Support the customer service team with special projects as required, contributing to overall process improvement. Requirements: High School diploma or equivalent 1-3 years of customer service experience, preferably in a consumer-facing role or call center environment. Strong verbal and written communication skills, with the ability to communicate clearly and effectively with consumers. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) as well as NetSuite Experience with CRM software (Salesforce) is a plus
    $28k-36k yearly est. 30d ago
  • Associate Service Center Agent

    Lasalle Network 3.9company rating

    Customer Service Representative Job 9 miles from Washington

    LaSalle Network is hiring an Associate Service Center Agent for a hybrid role in Hyattsville, MD-and we're moving fast. Our client is looking for someone who's energetic, professional, and ready to grow. You'll be part of a high-volume service team that's vital to keeping the company running smoothly. If you can think on your feet, communicate clearly, and stay organized, this is your chance to make an impact-and build your resume in the process. Associate Service Center Agent Responsibilities: Handle incoming calls and tickets from employees, former employees, family members, and vendors Provide accurate info using internal tools and company policy references Know when to escalate complex issues to specialists Track all case details while protecting sensitive information Associate Service Center Agent Requirements: High school diploma and 2-3 years of office-based work experience Strong background in customer service Confident using computers and internal support systems Schedule: Monday to Friday, 8 a.m. to 4:30 p.m. Looking for a professional stepping stone with room to grow? This is it. Apply now and take the next step in your career. Kelci Benton Recruiter LaSalle Network LaSalle Network is an Equal Opportunity Employer m/f/d/v. LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.? LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided.?View a full list of our benefits here: ******************************************************************************************************** LNVPJK
    $24k-28k yearly est. 10d ago
  • Electrical Commodity Inside Sales Representative

    Ideal Electrical Supply Corporation

    Customer Service Representative Job In Washington, DC

    Ideal Electrical Supply is seeking a dynamic and experienced Commodity Inside Sales Representative with a proven ability to excel in a fast-paced sales environment. This individual will focus on securing competitive pricing from vendors and manufacturers while driving sales of bulk electrical stock and project items -such as pipe, wire, conduit, fittings, and couplers- to electrical installing contractors throughout the DMV area. - Base Salary: $85,000 per year plus commission Schedule In-person, 8-hour shift Monday to Friday The successful candidate will demonstrate deep industry knowledge , a strong network of vendor and contractor relationships, and a consistent ability to meet ambitious sales goals of $4 to $6 million annually. Key Responsibilities Price Negotiation: Secure competitive cost pricing from vendors and manufacturers to ensure profitability. Sales Growth: Develop and execute strategies to drive sales with electrical installing contractors in the DMV area. Opportunity Identification: Leverage industry expertise to identify and capitalize on new business opportunities. Relationship Management: Build and maintain strong, long-term partnerships with vendors, manufacturers, and contractors. Team Collaboration: Work closely with internal teams to optimize order fulfillment, ensure excellent customer service, and achieve company objectives. Qualifications Experience: MUST HAVE 5 VERIFIABLE YEARS OF EXPERIENCE IN THIS SECTOR, SPECIFICALLY IN PIPE, WIRE, COMMODITY, AND BULK MATERIAL SALES TO LOCAL DC/MD CONTRACTORS. NO EXCEPTIONS. Minimum of 4 years in inside sales with a focus on electrical contractors preferred. Industry Knowledge: Extensive expertise in bulk electrical stock items, including pipe, wire, conduit, fittings, and couplers. Network: Established working relationships with key vendors, manufacturers, and contractors. Sales Performance: Proven track record of achieving and exceeding annual sales targets of $4 to $6 million. Skills: Exceptional communication, negotiation, and interpersonal skills. Benefits 401(k) 401(k) matching Dental insurance Health insurance Vision insurance Paid time off Equal Opportunity Ideal Electrical Supply encourages individuals with a criminal record to apply.
    $85k yearly 4d ago
  • Registered Client Services Associate

    Ascendo Resources 4.3company rating

    Customer Service Representative Job In Washington, DC

    Seeking a Client Services Associate to play a crucial role in providing exceptional service to our clients. This position requires strong communication skills, a client-focused attitude, and a deep understanding of financial products and markets. The successful candidate will work closely with clients to address their needs, manage their accounts, and ensure a high level of satisfaction. Key Responsibilities: Primary responsibilities include servicing clients, marketing, scheduling, prioritizing meetings, managing database, general organizational support, as well as client interaction The ideal candidate will have a proactive mindset to anticipate business needs, and will assume ad hoc responsibility for project-oriented tasks Handle highly confidential details and collect and prepare information for use in discussions/meetings of executive staff Onboard and maintain client accounts, including collecting client information and require documentation, processing money movement transactions Provide administrative support, which includes but not limited to the creation, maintenance and editing of documents, spreadsheets, files, and presentations Perform special projects as assigned Requirements: Bachelor's degree in Finance or a related field preferred Series 7 License preferred or willingness to obtain Previous client service or administrative experience in the financial services industry Capable of multitasking and has high attention to detail and accuracy Possess a high degree of proficiency with MS Office products including Word, Excel, Outlook, and PowerPoint Able to interface and articulate well with all levels of employees and clients in a highly professional and friendly manner Team player with the ability to collaborate with others Ability to work in a fast-paced, evolving environment Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.
    $40k-50k yearly est. 2d ago
  • Client Services/Billing Specialist

    Flexprofessionals

    Customer Service Representative Job 16 miles from Washington

    Public accounting firm in Fairfax, VA seeks tech savvy FT Client Services/Billing Specialist with Adobe Acrobat experience. Hours/Schedule: This non-exempt position is 40 hours/week worked approximately 9 am - 6 pm Monday to Friday, with an hour for lunch. (There is some flexibility on specific start and end time). Between 2/15/2025 - 4/15/2025, an occasional ½ day of work may be required. Any hours in excess of 40 on a weekly basis will be paid at time and a half. Job Type: Direct Hire Location Requirements: On-site, starting at 5 days in the office, however, once fully acclimated to the role, can work 1 day/week remotely Rate: $60K annual salary plus benefits Job Description: Seeking Client Services/Billing Specialist to support both external client service professionals and internal operations function. Position reports directly to Accounting Manager and supports areas overseen by Client Service Team Lead and Director of People Strategy. Responsibilities: Processing of monthly billing for Principals of the firm Editing financial statements using Word, Excel and Adobe Acrobat Processing cash receipts and posting to client accounts in CCH Axcess software application Qualifications: The strongly preferred candidate is tech savvy with expert-level Microsoft suite and Adobe skills Billing experience and familiarity with professional service firms a plus Exceptional detail orientation Highly organized with strong written and verbal communication skills Ability to multi-task Enjoy working in a team environment Project calm and professional demeanor Thrive and enjoy work demands when deadlines must be met
    $60k yearly 2d ago
  • Client Services Associate

    Gemharvest Executive Recruiting

    Customer Service Representative Job 27 miles from Washington

    Client Service Associate Multi-Billion Independent Wealth Management Firm Ellicott City, MD Established and growing Multi-Billion dollar AUM Independent RIA serving high net worth and ultra high net worth clientele seeks a Client Service Associate to support Clients and Advisors by taking initiative in Client Services. The Firm provides sophisticated financial advisory and investment management services to high net worth and ultra high net worth clientele. Highlights Serve as a primary lead for client onboarding and private wealth client services Provide an excellent client experience for high net worth clients, building and maintaining client relationships Participate in the growth of a dynamic, independent RIA by servicing client needs Strong culture of teamwork, integrity, work life balance and personal and professional development Career track within the firm Competitive compensation package including benefits and bonuses Requirements Bachelor's Degree 2+ years experience in Client Services within Financial Services Experience with Schwab custodian and Salesforce is a plus Track record of professionalism, adaptability, attention to detail, and time management
    $48k-82k yearly est. 2d ago
  • Member Service Representative

    Signature Federal Credit Union

    Customer Service Representative Job 7 miles from Washington

    The Member Services Representative is responsible for assisting members, potential members and other employees with their questions and requests. He/she needs to understand and be able to explain basic IRA, Share, Loan, Mortgage and Visa related products and services, responds to problems, processes member's requests received via web, e-mail, fax, online/mobile banking, or mail and processes death claims, POA, and trust accounts. Responsibilities Maintains front desk, assists members in person and with Share, Loan, Mortgage and Visa related products and services and basic IRA questions, including but not limited to chapter accounts' inquiries, open/close of Certificate of Deposits, account/share closure requests, process transfer/ACH/wire requests, check orders, check disbursal, answers basic loan/mortgage/Visa questions, processes Visa card capture/reissues requests, travel notes, basic fraud/dispute questions, Apple Pay/Google Pay Token requests, Stop Payments, and ACH dispute process information. Handles cash transactions. Completes daily work folder requests. Scans account related documents. Answers Queue Calls as needed. Assures that appropriate records are maintained. Processes death claims, power of attorney (POS) trust accounts, account update forms, verification of deposits, certificate disclosures, change of address/contact, returned mail and other requests via web, e-mail, fax, online/mobile banking, and mail. Qualifications A high school education or GED. One year to three years of similar or related experience. Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, regarding routine matters for the purpose of giving or obtaining information which may require some discussion. General computer operations, MS Word, Excel, and Outlook. Good diction and the ability to communicate effectively verbally and in writing. Must be detail oriented and good with numbers. Able to operate a 10-key calculator.
    $18k-29k yearly est. 8d ago
  • Inside Sales Representative

    Robomq

    Customer Service Representative Job 10 miles from Washington

    About Us RoboMQ is a SaaS product company that enables enterprises to automate critical business processes to reduce cost, improve operational effectiveness and provide better customer and employee experience. RoboMQ offers Hire2Retire , a Lightweight IGA (Identity, Governance and Administration) SaaS product that manages employee lifecycle from HR systems to Active Directory, Azure AD and Google Directory. Hire2Retire manages full employee lifecycle changes of new hire, change of role, terminations, and long-term leave from HR and creates and manages Identity, Access, Privilege and Resource assignments. In effect, it fully automates work typically done by a sysadmin avoiding 90% of the cost while providing superior "First Day at Work" experience and preventing security and compliance risks by ensuring role-based access controls and timely terminations. As a fast growing tech company we provide an environment of curiosity and learning to design cutting edge cloud & SaaS products coupled with fun and vibrant startup culture that has been providing accelerated growth to our people. ******************************* ***This opportunity is for local candidates ONLY. You must reside in Northern Virginia, DC or Maryland (DMV metro area) *** Before you apply, make sure: You have minimum 2-6 years of relevant experience in sales or marketing for Software or SaaS products Ready to learn new things and work in a fast-paced startup-like environment Hard-working, passionate, result-oriented go-getter You are a US citizen or a green card holder. No H1B or OPT. This job is at office, no remote or Hybrid setup. Here's What You'll Be Doing This role is a “sales generation and closer” role generating and closing inbound and outbound leads and taking them through the sales opportunity pipeline to close. You will be compensated on the receipt of the sales closed by you in addition to a basic salary that is dependent on your experience and level. As a SaaS software company, we incentivize our sellers on the results delivered via straight percentage-based commission and SPIF with no cliffs and accelerators for overachievers. In this role, you would primarily be selling our go-to-market (GTM) product, Hire2Retire, a niche no-code business process automation product that integrates more than 16 leading HR systems with identity platforms (AD, Azure AD and Google Identity) to automate employee lifecycle and resource & access provisioning to enterprise systems. In addition to it, you may be upselling our API and data integration platforms, Connect iPaaS and Hybrid Integration Platform (HIP). Manage and execute high-velocity outbound multi-channel prospecting strategy and inbound sales closure Plan and prioritize sales activities and customer engagement to exceed assigned sales targets. Drive opportunity creation, deal progression, and closure of new business within defined account segmentation. Track activity in CRM, and leverage leading-edge marketing and sales automation products to engage in high-velocity SaaS sales Own and understand the customers' needs on both a business and technical level to be a trusted advisor solving customer problems Manage and build long-term account relationship What Does Success Look Like? Own and manage sales excellence in outbound lead generation, inbound lead closure, forecasting, pipeline development, and CRM opportunity management Collaborate cross-functionally to maximize probability within target opportunities while driving relationships and credibility with key decision-makers Execute and articulate our value proposition through focused meetings, demos, and customer-centric presentations Laser focus on targets with a drive to overachieve. Required Experience and Qualifications 2+ years of relevant sales and business development experience A bachelor's degree in science or humanities Tech-savvy and able to be naturally fluent and comfortable with technology- we are a leading-edge tech company Familiarity and ability to learn and work on HubSpot, MS Office, Contact databases, LinkedIn Navigator, and related tools and technology Proven software sales experience and track record of over-achieving quota A firm understanding of how to qualify buyer interest and identify target customers Express complex technology use cases in simple coherent language A team-player attitude with a strong desire to help improve internal processes beyond just your day-to-day tasks. Aptitude to grasp technology and be comfortable working with technical teams Strong English language skills in verbal and written communication. You should be a concise and coherent storyteller. Base-level understanding of software solutions, Data Integration, APIs, Application Integration, Data Management, and Business Process Automation, Effective presentation, customer service, financial & business acumen, and negotiation skills. Demonstrated industry knowledge and understanding of a customer's decision-making process, goals, strategies, and business objectives Experience selling within the software sales and SaaS industry including actively partnering with technical sales specialists Benefits At RoboMQ, you'll get the opportunity to work in a fast-moving, award-winning high growth SaaS company Competitive OTE package with experience-based salary and target-based sales commission and incentives Strong, results-oriented culture Work Location: McLean, Virginia (At Office, no Hybrid or Remote) Position type: Full time Compensation: Combination of salary, benefits, and sales commissions RoboMQ is an Equal Opportunity Employer. Applicants must be authorized to work in the US.
    $35k-58k yearly est. 12d ago
  • Inside Sales Representative

    Flowtec Group

    Customer Service Representative Job 7 miles from Washington

    Flowtec is looking for a motivated entry level District Sales Representative that wants to work directly with a world-class sales team. Candidates will need to be onsite in Alexandria, Virginia. Responsibilities Calls on engineers, agents, Original Equipment Manufacturers, end users, contractors, water departments, and other existing and potential end users; Performs service calls and responds to warranty claims; Assists in product installation and start-ups; Conducts training on application, start-up, utilization, and repair procedures; Schedules and provides maintenance and servicing of assigned equipment; Performs and follows routine trouble-shooting procedures; and Operates within established revenue and expenditure standards and targets; Regular punctuality, attendance, and absence reporting in conformance with company policies is essential to the successful performance of this position. Fully comply with company rules, policies, procedures, and safety guidelines to ensure safe and effective operations Qualifications Bachelor's degree or equivalent experience in Business 0-1 years of sales experience Excellent written and verbal communication skills Ability to multi-task, organize, and prioritize work
    $35k-58k yearly est. 23d ago
  • Inside Sales Representative

    TPD Workforce Solutions

    Customer Service Representative Job 12 miles from Washington

    Join a team where your knowledge, passion, and customer-first attitude make a difference! Do you thrive in fast-paced, customer-focused environments? We're looking for an Inside Sales Representative to join our clients growing team is Springfield, VA! This is a fantastic opportunity to build lasting customer relationships, support successful projects, and be a key part of a high-performing team. Our client is the largest wholesale distributor of roofing, siding, windows, and other exterior building products in the United States. With a strong commitment to serving professional contractors, our client provides exceptional customer service, reliable delivery, and an extensive inventory of top-quality products. Founded in 1982, the company operates hundreds of locations nationwide and is recognized for its award-winning workplace culture and dedication to employee success. WHAT'S IN IT FOR YOU: Competitive wage - $25 / hour Regular overtime opportunities Health, dental, and vision insurance 401(k) with generous 5% company match! Employer-paid life, disability, and employee assistance programs Flexible spending accounts Paid vacation, sick days, and holidays Unlimited career growth (General Manager often start in this position!) Annual profit share bonus WHAT YOU'LL DO: Follow product/supply checklists to ensure customer jobs are complete and suggest helpful add-ons Take orders by phone and in person, process payments, and keep accounts up to date Work closely with the warehouse team to coordinate pickups and track deliveries Monitor inventory and reorder stock as needed to keep our shelves full Resolve service concerns quickly and professionally WHAT YOU BRING TO THE TABLE: Strong communication and interpersonal skills Great time management and organization A positive, can-do attitude and team-first mindset Computer literacy and attention to detail ABOUT US: TPD is a leading workforce solutions provider. Our mission is to help YOU succeed by providing access to opportunities - jobs, careers, and professional development. We partner with over 200 top companies across North America with a focus on placing Business Professionals, Warehouse & Distribution staff, and technical Mining and Aviation staff. From flexible to permanent positions, we help people start careers, change careers, and advance careers in a way that works for you. Let's get to work! We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.
    $25 hourly 21d ago
  • Customer Sales & Service Rep I

    Siteone Landscape Supply 4.2company rating

    Customer Service Representative Job 7 miles from Washington

    SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, andmaintain outdoor spaces - from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies. At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 800 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together™! Position Overview Our Customer Sales & Service Representatives are knowledgeable, energetic and consistently deliver the best overall customer experience. To succeed in this role, you need to be passionate and customer obsessed while serving commercial and residential consumers in the green industry. What you'll do: Demonstrate exceptional customer service to all SiteOne customers Cultivate and manage strong relationships with customers Assist customers with their questions and needs, either in person, via the phone or through online ordering Pull and prepare inventory orders for customer pick up or delivery Proactively identify and capitalize on opportunities to grow sales with current and potential customers Partner with branch leadership to understand and implement new technologies and ways of working to help positively impact business performance. Assist with merchandising product, managing inventory, and other store tasks while maintaining a safe working environment. Skills We Are Seeking Minimum of 1 year experience in a retail or wholesale setting, preferred Excellent customer service skills Green industry experience or knowledge of landscape, nursery, or irrigation product a plus Ready and willing to learn and adopt new technologies and ways of working Ability to think quickly and make sound decisions Inventory management experience helpful Must be able to lift a minimum of 50 pounds High school diploma or equivalent preferred Perks: Weekly Paychecks with DailyPay available! Competitive Compensation Medical, Dental and Vision plans Paid Time Off, Paid Holidays 401k with company match Tuition Reimbursement Lucrative Associate Referral Program Company Apparel and Work Boot Vouchers Opportunity for Advancement Paid Training and Business Certifications Available Free Counseling Services/Employee Assistance Program Life Insurance and Short- and Long-Term Disability Insurance Product Discounts Most Branches never work Sundays! THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION. SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne-including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination-will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.
    $42k-50k yearly est. 7d ago
  • Inside Sales Representative

    Rivercity Insurance & Financial Services 4.1company rating

    Customer Service Representative Job 23 miles from Washington

    Are you a driven and enthusiastic individual eager to build a fulfilling career in the financial services sector? Rivercity Insurance And Financial Services is looking for dedicated Sales Representatives to join our growing team. Enjoy the flexibility of full-time or part-time hours while making a meaningful impact in people's lives. Key Responsibilities: Build and maintain strong relationships with potential and existing clients. Conduct thorough needs assessments to identify clients' insurance needs. Present and explain insurance policies to prospective clients. Thrive in a lead-driven environment with NO COLD CALLING! What We're Looking For: Self-motivated individuals with a results-driven mindset. Strong time management skills and the ability to work independently. Must be at least 18 years of age. Commission-based compensation (1099). Access to complimentary training to help you succeed. If you're passionate about helping others and ready to take your career to the next level, we want to hear from you! Join Rivercity Insurance And Financial Services and grow with us!
    $31k-44k yearly est. 12d ago

Learn More About Customer Service Representative Jobs

How much does a Customer Service Representative earn in Washington, DC?

The average customer service representative in Washington, DC earns between $29,000 and $47,000 annually. This compares to the national average customer service representative range of $25,000 to $41,000.

Average Customer Service Representative Salary In Washington, DC

$37,000

What are the biggest employers of Customer Service Representatives in Washington, DC?

The biggest employers of Customer Service Representatives in Washington, DC are:
  1. Family Dollar
  2. U-Haul
  3. AHU Technologies
  4. Dollar Store Services
  5. Dollar Tree
  6. Transdev Services, Inc.
  7. John Marshall Bank
  8. JBG SMITH
  9. Highmark
  10. McDonald's
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