Customer Service Specialist Jobs in Edison, NJ

Experience 2-5 Years Employment type Full time - Hybrid A major player for 20 years in the critical communications market, STREAMWIDE has successfully developed its Team on mission (mission critical) and Team on the run (business critical) software solutions for administrations and businesses. These solutions for smartphones and PCs, offered in a SaaS model or on Premise, benefit from numerous functionalities such as the multimedia group discussions, VoIP, push-to-talk (MCPTT and MCx new generation 4G / 5G LTE), geolocation, digitization and automation of business processes. These innovative solutions meet the growing needs for digital transformation and real-time coordination of interventions. They allow field teams to transform individual contributions into collective successes and to act as one in the most demanding professional environments. STREAMWIDE is also present on the Value-Added Services software market for telecom operators (visual voice messaging, billing and charging of calls in real time, interactive voice servers, applications and announcements) with more than 130 million end users all over the world. Based in France and present in Europe, USA, Asia and Africa, STREAMWIDE is listed on Euronext Growth (Paris) - ALSTW FR For more information, and visit our pages on LinkedIn StreamWIDE and Twitter StreamWIDE. We are seeking a self-driven Customer Support Specialist passionate in troubleshooting, problem solving, proposing solutions to customer challenges, and ensuring the best customer experience with our product. Required Skills: Bachelor's Degree and minimum 2 years of customer support experience in a software company Ability to propose functional solutions to customer problems in order to improve their user experience Bold, ambitious and tenacious personality, with excellent tracking, monitoring and follow-up skills Strong troubleshooting/debugging skills and passion for problem solving and investigation Excellent verbal and written communication skills. Key Responsibilities: Handle enhancement tickets coming from internal and external customers regarding the product, within SLA, for our desktop, Android and iOS apps. Take end-to-end ownership of our customer tickets following our internal process. Ensure commitments received from the Product Owners are followed and all stakeholders are informed of all the changes made that affect them. Test and troubleshoot the enhancement/functional design issues reported by customers and provide the results to the Product Owners or technical team. Propose solutions to address the functionality challenges reported by customers. Manage interactions with Product Owners to make sure planning is provided for the ticket, and that the time commitment is followed. Provide training to customers on product features when needed. Create periodical reports, statistics and documentation related to customer support when needed. Perform security scans on a regular basis. Perform regular checks on monitoring platforms such as Centreon to proactively identify issues. Participate in an on-call roster. Escalate issues to the supervisor when needed. Ideal Candidate Profile: Be proactive in nature, provide answers as well as solutions to complex customer inquiries for US customers. Excellent ability to communicate with customers by phone and in writing Bold, ambitious and tenacious personality, with excellent tracking, monitoring and follow-up skills Meticulous, organized and very attentive to details Ability to work independently but also work in a team environment, share information and processes Experience in a Customer Service role concerning software products for desktop and mobile apps (Android/iOS) Analytical, proactive, problem solving, positive attitude Ability to work under pressure and with tight deadlines Technical Skills Needed: Proficient with Android and iPhone devices. Proficient with Windows and Microsoft Office Applications. Familiarity with Linux is a plus. Experience with customer ticketing systems, particularly Jira and Zendesk, is preferred. Willingness to learn new technologies. Industry Telecommunications Employment Type Full-time Edit job description

Our client, a luxury watch brand, is looking to hire a Customer Service Advisor to join their team onsite in NYC. The ideal candidate will have 3+ years of relevant experience, experience with SAP, a Bachelor's degree, and strong communication skills. Job Duties Include: Develop a strong/working knowledge of products, company history, service process, and procedures Establish relationships with clients by assisting with general inquiry and service requests Manage high volume of visits/calls Conduct meetings according to the client guidelines Manage and resolve service disputes Administer service requests including data entry, billing, shipping, etc. in a timely manner Assist the back-office team with admin tasks as required Ad hoc duties as assigned and needed Job Qualifications Include: 3+ years of relevant experience in customer service Experience in luxury watches/ luxury goods preferred Excellent customer service skills Experience with SAP Bachelor's degree preferred Excellent communication, organization, and time management skills Strong attention to detail Must be comfortable speaking with people over the phone, email, and in person Basic Microsoft Office Suite skills including Excel, Word, and Outlook Salary: $65k - $70k depending on experience **PCG, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. PCG and our clients may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. While PCG appreciates all applicants, only those qualified will be contacted. Thank you for your application. We look forward to hearing from you! Pyramid Consulting Group, LLC is an Equal Opportunity Employer that takes pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

This part-time, in-person role is ideal for someone with strong communication skills, attention to detail, and a professional demeanor-such as a parent re-entering the workforce and/or looking for a flexible, fulfilling opportunity. About Magnolia Home Magnolia Home is a fast-growing, family-owned and operated home remodeling and design/build company based in Northern New Jersey. We're committed to delivering high-quality service with a strong focus on team collaboration, stability, and long-term growth for our employees. Position Summary We're seeking a personable and organized Client Service Representative to serve as the primary point of contact between our customers and our Sales team. This part-time, in-person role is ideal for someone with strong communication skills, attention to detail, and a professional demeanor-such as a parent re-entering the workforce or looking for a flexible, fulfilling opportunity. Responsibilities Answer and manage incoming calls and emails from clients and prospects Qualify leads and schedule appointments for our Sales team Accurately input and manage data in our internal CRM system Maintain a high level of professionalism and customer service in all interactions Qualifications Bachelor's degree required Minimum of 3 years of professional customer service experience Excellent communication, organizational, and interpersonal skills Self-motivated and able to work independently Strong computer proficiency, including Microsoft Office Availability Monday through Thursday, occasional Fridays, 20-25 hours per week In-person work required; remote work is not available Compensation & Benefits Hourly wage: $30 per hour Quarterly performance bonuses Paid, comprehensive training Opportunities for career development Other Details Work Schedule: Monday-Thursday, flexible daytime hours with no weekends Work Location: In-office, Union New Jersey

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess excellent communication skills and a strong commitment to providing exceptional customer support. This role is crucial in ensuring customer satisfaction and maintaining positive relationships with our clients. As a Customer Service Representative, you will be responsible for addressing inquiries, resolving issues, and delivering outstanding service in a fast-paced environment. Responsibilities Engage with customers through outbound calling to provide assistance and support. Analyze customer needs and offer appropriate solutions or services. Handle incoming calls with professionalism, demonstrating excellent phone etiquette. Maintain accurate records of customer interactions and transactions in the call center database. Collaborate with team members to improve processes and enhance the overall customer experience. Provide bilingual support when necessary, ensuring clear communication with diverse clientele. Assist customers with inquiries related to products or services, offering knowledgeable guidance. Uphold company policies and procedures while delivering exceptional customer service. Experience Previous experience in a call center or customer service role is preferred. Strong ability to communicate effectively in English; bilingual skills are a plus. Proficiency in analyzing customer issues and providing effective solutions. Familiarity with office environments and standard customer support practices.

We are seeking a Customer Relations Specialist. This is a full-time position at our studio in Hoboken, NJ. You will work closely with the entire Operations team to ensure the best care and service is provided to our awesome customers. We pride ourselves on outstanding customer service and we are looking for relationship-driven team members to ensure a positive and successful experience for each customer. We want to always go above and beyond in assisting our customers. Position Overview: Full-Time Position: Mon-Fri 9AM-5:30PM On-site in our Hoboken, NJ studio $20/hr Key Responsibilities: Correspond with customers via Gorgias and ensure tickets are answered on-time and with excellent customer service. Have a working knowledge of current Electric Picks products and procedures Process returns and exchanges via Loop Process customer repairs Our Ideal Candidate: You're someone who is jewelry obsessed! 2 years of customer service experience Shopify, Gorgias, & Loop experience a plus Excellent communication skills Organized and reliable Ability to work independently Careful attention to detail Desire to work in a startup environment Ability to be both a self-starter and a team player, multitask and thrive in a fast environment Positive and Energized You're the type of person who searches for someone if you find a wallet on the ground and truly wants to go above and beyond for others.

EllaOla is a premium family wellness brand based in New York City. We developed our products with a team of Harvard dermatologists and pediatricians to create a luxurious science-first, plant-based wellness collection offering the safest and most effective for the whole family. Featured in Harper Bazaar, Glamour, Forbes, Town & Country and Marie Claire and sold in Nordstrom, Macy's, Bloomingdales and Babylist. Role Description We are seeking a DTC Customer Experience Associate to ensure outstanding support at every step of the customer journey. In this role, you'll streamline processes, handle inquiries, and collaborate with other teams to enhance the quality and efficiency of our service. Key Responsibilities: Implement a robust online customer experience strategy aligned with the company's mission, brand values, and business goals, ensuring a customer-first culture throughout the organization. Enhance customer satisfaction, retention rates, and lifetime value across all channels. Use customer feedback, analytics, and market research to identify trends and address pain points, delivering actionable insights that improve the customer experience. Ensure timely and effective resolution of customer inquiries and issues Serve as the voice of the customer within the organization, ensuring that customer insights are integrated into product development, marketing campaigns, and operational strategies. Design and execute initiatives to gather customer feedback through surveys, reviews, and social media monitoring. Identify and implement creative solutions and technologies to elevate the customer experience. Qualifications 2+ years in customer experience, customer success, or related roles, ideally within the CPG or wellness industry. Deep commitment to health, wellness, and continuous learning, with a customer-first mindset. Exceptional interpersonal and communication skills In-depth understanding of customer journey mapping, customer satisfaction metrics, and customer support. Data-driven mindset with the ability to translate insights into actionable strategies

Join Our Growing Team: Client Service Representative, Financial Services At Cornerstone Planning Group, we're a passionate, client-centric financial advisory firm that values integrity, collaboration, and excellence. We are seeking a full-time, in-office Client Service Representative for our service team located in Fairfield, NJ. Our collaborative service team is the engine that drives our operations-ensuring that every financial advisor has the support they need to deliver outstanding value to clients. Role Highlights: As a Client Service Representative on our service team, you'll be a key operational partner to our financial advisors, focusing on internal processes and administrative support. Here's what you'll be doing: Advisor Support: Handle back-office workflows, paperwork processing, task management, and scheduling to support the daily operations of our advisors Document Preparation & Management: Prepare and organize forms, reports, and documentation with a strong emphasis on accuracy and compliance CRM Maintenance: Update and manage client records, tasks, and timelines in the firm's CRM to ensure advisors have what they need, when they need it Workflow Management: Support new account setup, transfers, and account maintenance processes by coordinating with internal systems and custodians Operational Efficiency: Identify opportunities to streamline systems and improve the flow of work within the firm Learning & Development: Stay current with firm tools, workflows, and industry updates to ensure you're contributing at a high level What You'll Bring: Experience: Minimum of 3 years prior experience in administrative or operational support, preferably within a financial services or professional office environment (People management skills a plus) Tech Savvy: Confident using office and CRM tools (e.g., Wealthbox, Salesforce, Redtail, DocuSign), along with strong proficiency in MS Office (Outlook, Excel, PowerPoint, Word) Attention to Detail: Known for your accuracy and ability to catch the small things that keep operations running smoothly Organizational Strength: Skilled at managing multiple tasks and shifting priorities, coordinating timelines, and meeting deadlines Process-Oriented Thinking: You understand how to follow procedures efficiently and suggest improvements when necessary Strong Communication: You work well with others and know how to communicate effectively within a highly collaborative team setting Cornerstone's Core Values We've built a culture where high performers thrive, and every team member plays a vital role in our collective success. If you're ready to be part of a team where your work truly makes a difference, you've found your place. Our core values: Ownership - We own the wins and the losses as a team. Taking ownership is the only way we will succeed as a team. Impact - Everything we do has an impact on others. Act with empathy and Intent Integrity - We put the needs of others above ours. Doing the right thing is always the right thing. Excellence - How we do anything is how we do everything. In order to provide excellence, we strive to get better every day. Please visit our website to learn more: *************** Position Benefits: Covered Health Insurance, Life Insurance, & Long-Term Disability Federal Holidays Gym Reimbursement Flexible Paid Time Off (PTO) Policy Paid Professional development budget 401(k) Match with Profit Sharing Compensation: The salary for this position ranges from $50,000 to $75,000, based on experience and qualifications. REQUIRED - Applicants who do not take this step will not be considered - Call To Action: Apply here on LinkedIn and email **************** with these four things: Which Core Value listed here do you most identify with and why? What specifically about Cornerstone Planning Group do you find intriguing? What specifically about this job's responsibilities is attractive to you and your skillset? Attach resume to email

Exciting Employment Opportunity at NutraBio Labs: Customer Service Representative We are pleased to present an exciting employment opportunity at NutraBio Labs for the position of Customer Service Representative. This role offers a chance to thrive within a professional, team-oriented, and dynamic work environment in the esteemed sports nutrition industry. NutraBio Labs, an FDA-registered and inspected sports nutrition manufacturer located in Middlesex, NJ, is actively seeking individuals who are detail-oriented and possess a positive, can-do attitude. We welcome applications from candidates with a strong interest in sports nutrition, training, and athletics. If you aspire to contribute to a fast-paced company and align with our values, we encourage you to apply. Position: Customer Service Representative Location: Middlesex, NJ 08846 Status: Full-Time (In-Office) Hours: Monday to Thursday: 9:00 AM to 5:30 PM Friday: 9:00 AM to 4:00 PM (early departure) 40 hours paid Job Responsibilities: Engage with customers through inbound and outbound calls. Process orders, coordinate deliveries, and provide timely updates on order statuses. Resolve customer inquiries promptly and accurately, fostering customer loyalty. Document all details of inquiries, comments/complaints, and actions taken. Consistently deliver high levels of professional service and assistance. Job Qualifications: Strong team player with experience in order entry and customer service; bilingual in Spanish/English is a plus. High school diploma or GED. Proficient in computer skills. Dependable with excellent attention to detail. Strong problem-solving skills, along with excellent communication and interpersonal abilities. Professional demeanor, appearance, and attitude. Excellent typing, spelling, and grammar skills. Demonstrated customer service skills and a positive team-oriented attitude. Benefits: Prompt weekly pay. 401(k) with company match. Medical coverage. Direct deposit. Vacation, personal days, and holiday pay. Growth opportunities within the company. How to Apply: If you are excited about this opportunity, please send your resume to ***********************.

Our client, a well known beauty brand, is seeking a LTT Customer Service Representative II for their Berkeley Heights, NJ team. This role is on a hybrid schedule and the role guarantees a 40 hour work week. The assignment will last for at least 1 year with the potential to extend. It will begin ASAP! Job Description: Serve as a Digital Beauty Advisor across all social platforms by reactively engaging with fans and followers in a timely manner (TikTok, Facebook, Instagram, Twitter) Support public channels (social, R&R, Q&A) by providing insight, strategy recommendations and engagement as needed Attend brand and care trainings, work sessions and meetings to stay up to date with social strategies and best practices Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer Recognizes and recommends new ways to influence consumers in their purchase decision Alert critical customer complaints to internal teams and assist with problem solving Provide social content and engagement recommendations based on consumer feedback and trends Stay up to date on new social media platforms, tools, and best practices Live in the social ecosystem, stay on top of emerging trends in the landscape Responsiveness: Maintain 100% Reply Rate and established Response Time goals across social channels Maintain consumer satisfaction and sentiment scores as established by the group Monitor personal social KPI's Offers schedule flexibility to support the needs of the business which included weekends Meets established quality standards in all contacts across all channels Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction Qualifications: Bachelor's Degree 1-2+ years' social media engagement experience Customer Service experience desired Customer obsessed mindset Knowledge and experience with major social media platforms required Able to work in a fast-paced, dynamic environment, both independently and as part of a cross-functional team Must have a sense of urgency with a high degree of flexibility, adaptability, resourcefulness, and responsiveness; willingness to work outside standard hours which includes weekends Report back to internal team to funnel insights into product / experience / content creation strategy High level of organization, attention to detail and positive attitude Interest in beauty, fashion and/or lifestyle brands Exceptional writing skills Excellent problem-solving ability Proficient in Microsoft applications including PowerPoint, Word and Excel Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: ***************************************** Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting ************* Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)

Member retention plays a critical role in increasing member/brand loyalty and meeting corporate member standards. The retention specialist will work cross-functionally across US Family Health Plan and with our members to increase loyalty and retain membership for USFHP and other lines of business, as assigned. This includes listening to member's reasoning for disenrollment through multiple data points and providing leadership recommended solutions. Candidate must have good communication, critical thinking skills, and the ability to be empathetic to the consumers' needs and concerns. RESPONSIBILITIES Offer insight about best practices to senior management based on disenrollment exit interviews with beneficiaries. Have some familiarity with statistical analysis and reporting methodologies. Present business case module to senior management to promote specific retention strategies. Evaluative campaign results. Develop an aggressive retention strategy based on consumer feedback. Work with the internal growth team on creation and preparation of new retention campaigns. Responsible for coordinating the loyalty and retention programs designed to win back, reward, and retain members/beneficiaries. Influence and improve new member experience. Outreach to targeted new member groups during initial pre-determined enrollment period. Act as a liaison between member, plan and provider team as needed. Contact new members enrolled weekly to ascertain their understanding of their health benefits and relay finding to the marketing team when needed. Collaborate with member service escalation team to ensure member issues are addressed and resolved quickly. Engage beneficiaries in fact finding discussion to ascertain the reason for dissatisfaction. Confirm reason and attempt to retain if possible. Process all disenrollment request in our CRM. Follow program policies and procedures consistent with Department of Defense, Defense Health Agency, and state laws and guidelines. Develop and maintain up-to-date disenrollment and retention reports monthly through collaboration with Business Intelligence (BI) analysts. Perform other related duties as assigned. EXPERIENCE 2-5 years' experience in health plan member outreach. Prior Military Experience - Preferred Skills/Competencies Outstanding telephone communication skills. Effective presentation and public speaking skills. Comprehensive knowledge of Tricare benefits and marketing policies. Able to establish individual priorities and schedule to meet established goals. Problem-solving and consultation skills. Sales closure skills. Able to work effectively in a team setting. Comfortable communicating with the general public outside the organization, government agencies, and other external sources. Microsoft Word, Excel, PowerPoint, Outlook Ability to operate standard office equipment. Must reside within SVCMC/USFHP geographical service area. Education/Certifications/Licenses Associate's Degree required Bachelor's Degree Preferred Driver License - Required CaC - Must be able to possess favorably adjudicated tier 1 security investigation clearance. SVCMC IS AN Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to Protected Veteran Status, Disability, or other characteristics protected by law.

This position is responsible for all aspects of a customers order from receipt of the PO through post shipment contact. The customer service team is critical in ensuring that customers have a positive experience before, during and after sale. Role Expectations Receive and process incoming orders from multiple sources (e-mail, internet, phone/fax) Review purchase orders for accuracy and verify against customer profile in SAP Answer outside phone calls from customers and sales reps to assist with questions related to orders, deliveries, product availability etc. Administrative duties related to order documentation, invoicing, filing, archiving files etc. Communicate with customers by phone and email for follow-up, order clarification, order status and more in a professional and courteous manner Collaborate with purchasing department for back-ordered, special order and future action items Communicate with Shipping & Receiving as well as Accounting departments as needed Back-up inside sales department as needed by processing quotes Core Competencies Prior experience using SAP and Microsoft Office applications. Positive, can-do attitude with professional phone demeanor. Excellent time management, ability to prioritize and problem solve while maintaining a strong customer service mentality. Must be willing to learn Cembre product line. Excellent interpersonal, verbal, and written communication skills with the ability to work as a team. Proven multi-tasker with attention to detail and accuracy Must be reliable, outgoing and a team player. High degree of emotional self-discipline Conflict management skills High level of integrity

The Associate will work closely with the team in investment research and client management to help support and deliver a broad range of services to clients, integrating investment strategy and overall wealth-management advice. The Associate will work with the client portfolio management team in interfacing directly with both clients and external advisors including accountants, lawyers, and bankers to provide holistic client advice. Key Responsibilities: Conduct investment portfolio analysis Develop, implement, and monitor investment plans across portfolios and asset classes Prepare client presentation materials and correspondence Assist with general client management for existing and potential new clients Support Senior Investment Advisors in managing a select set of client relationships, including preparing portfolio reviews, cash flow projections, and investment memos Maintain ongoing oversight of client portfolios, ensuring they remain aligned with long-term objectives and constraints Help prepare meeting materials and thoughtful agenda-setting documents for both internal investment discussions and external client touchpoints Monitor existing investment exposures across public and private asset classes Assist in the preparation of client reporting packages, including aggregation of performance data and creation of bespoke analytics or charts in Excel and/or PowerPoint Collaborate with internal operations and compliance teams to ensure seamless client onboarding, documentation updates, and transaction execution Maintain and update internal tracking tools and systems, such as investment logs, capital activity calendars, and fund document databases Requirements: Bachelor's degree from a top-tier university with a record of strong academic achievement and test scores Prior experience in investment banking, private banking, asset management, or a multi-family office is preferred but not required An interest in financial markets and investing

Support sales team through varies order processing procedures to provide the highest level of customer satisfaction. Key Responsibilities: Process in-coming customer calls requiring orders, price quotations, product availability, order status, etc. Process all incoming sales orders including phone, web, email, EDI into ROI. Generate quotes on stock products. Complete all required shipping documentation for proper delivery of foreign orders. Perform invoicing as required including adding freight charges and billing customers. Process all credit card orders. Process daily incoming company mail. Provide administrative support for Sales Support, Sales, etc. Adhere to all ISO 9001 policies and procedures that govern our business. Performs other duties as assigned. Education: High School Diploma, GED, or equivalent experience Experience: 0-1 years' prior relevant experience Minimum Requirements/Qualifications: Ability to interact with customers in a professional manner Basic computer skills including Microsoft Office Excellent communications and customer service skills Good organizational and team related skills Thrives in a fast-paced, collaborative environment, efficiently works under pressure, within deadlines or other time essential constraints Excellent communication skills, both written and verbal, to clearly and concisely communicate to all levels of the organization Strong work ethic and an ability to excel within a rapidly changing and growing organization

Grignard Company is a leading producer of specialty chemical products, serving customers worldwide in the Industrial, Entertainment, and Consumer Products sectors. Our high-quality products are developed by our in-house R&D team and manufactured in the USA. **************** Key Responsibilities: This is an in-office position. Customer Support (Lead Customer Satisfaction Team Member): Adhere to all SOPs for Customer Support. Handle incoming and outgoing customer calls to ensure timely communication and support. Provide shipping rates for customer inquiries and prospects to ensure the best value. Communicate new orders to the appropriate Business Development/Account Management representative in the system. Maintain and update customer profiles in the accounting system. Maintain the Sample Request process, including tracking numbers and shipment dates for all customers/vendors. Office Administration: Adhere to all SOPs for Office Administration. Maintain all supplies necessary to support office operations. Handle invoice processing, including scanning to DCP. Create SOPs for Office Administration to standardize repetitive job functions as needed. Qualifications: Bachelor's Degree or 4 years of work experience in Customer Service. Strong communication and interpersonal skills. Ability to manage time effectively and prioritize tasks in a fast-paced environment. Detail-oriented with strong organizational skills. Proficient in Microsoft Office. Proficient in using Zoho CRM software or similar CRM software. Proficient in using Sage accounting software or similar accounting software. What We Offer: Base Salary Comprehensive benefits package, including health, dental, and vision insurance. 401(k) plan Opportunities for professional development and career advancement. A collaborative and supportive work environment. Grignard Company, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join Grignard Company and be part of a team that is driving innovation and excellence in the chemical solutions industry!

We are Seeking a full-time Client Services/Hospitality Representative (Monday through Friday from 10:00 am - 7:00 pm) for our New York Office located in Midtown at 1325 Avenue of Americas between (53rd & 54th Street). Job responsibilities: igh volume phone contact greeting clients and reserving conference rooms conference room set ups and maintenance of kitchen pantries. Candidate must possess strong computer skills. Other duties include: light typing, photo copying, filing and special projects on an as needed basis. We offer a competitive starting salary plus a comprehensive benefits package. Salary is commensurate with experience. The salary range for this position is $55,000 to 60,000.

We are seeking a dynamic and innovative Sales Support Specialist. This key position will be based NY/NJ, reporting our Sales Manager. The Sales Support Specialist will be responsible for providing sales operations and customer service support, ensuring high levels of customer satisfaction. The role involves utilizing analytical skills to enhance communication with customers and internal teams. _____________________________________________________________________________________ PRIMARY DUTIES & RESPONSIBILITIES · Ensure timely and accurate maintenance of existing client database with new and amended information · Coordinate with Origin and Customers, monitoring every booking sailing detail and get approval from customer · Manage and update quotation to customer for existing accounts and new accounts/new lanes based on cost rate calculation · Stay up to date on market trends and coordinate with customer for any market feedback · Set up SOP for all account, macro and micro manage each account, each booking in detail, as well as any specific instruction, keep tracking and analyzing booking summary, reviewing past quotation · Provide follow up and resolution, trouble shooting for any urgent issues · Monitor existing accounts and booking activity in the system · Research new sale leads, provide sales valuable background, account details, data for potential accounts Other duties may be assigned due to business need _____________________________________________________________________________________ QUALIFICATIONS Technical · Windows Operating System - Excel/Outlook · Advanced computer knowledge/proficiency (Outlook, Microsoft Word, Excel, PowerPoint) Business · Bachelor's Degree, preferably in Business Administration or related field · 3 years' experience in Ocean import at NVOCC organization · 3 years' experience in Ocean Freight Forwarding Sales (any capacity) · Strong P&L and commercial sales background · Sales Operations knowledge · Experience in logistics, supply chain, or sales support · Strong knowledge of ocean freight forwarding processes and logistics. · Solutions Oriented, with Sales business acumen · Experience in sales or transportation sales is highly desirable. · Understanding of dispatching procedures and freight management. Human Relations · Customer Satisfaction and Customer Service skills · Leadership comprehension · Analytical Skills and Communication skills · Self-motivated and competitive with strong organizational and interpersonal skills · Ability to motivate team members and offer constructive criticism · Excellent leadership and indirect people management skills · Proactive, aggressive, well-organized and hard working · Able to work under pressure and solve problems independently BENEFITS · 401(k) · 401(k) matching · Dental insurance · Health insurance · Paid time off · Referral program · Vision insurance _____________________________________________________________________________________ EXPERIENCE · Logistics: 3 years (Required) · NVOCC: 3 years (Required) · Ocean Freight Forwarding: 3 years (Required) · P&L: 3 years (Required) · Supply chain: 3 years (Required) · Sales support: 3 years (Required) · Customer service: 3 years (Required) · Sales Operations: 3 years (Required) · Commercial Sales: 3 years (Required) _____________________________________________________________________________________ LOCATION: · New Jersey - Hybrid _________________________________________________________________________________ ADDITIONAL KNOWLEDGE, SKILLS, ABLITIES, AND PERSONAL ATTRIBUTES · Ability to communicate effectively with co-workers and management · Business acumen in supply chain business verticals · Strong sound knowledge of Human Resources skills · Demonstrated team player qualities · Demonstrated ability to communicate effectively at all levels of the organization including the hourly workforce, first line supervision, senior management, as well as vendors. · Understanding and support of company policies and procedures. · Ability to read and interpret documents such as contracts, agreements, and procedure manuals as well as speak effectively before groups of customers and employees of the organization. · Detail oriented and strong organizational skills; solid analytical ability. · Strong computer knowledge/proficiency (Microsoft Word, Excel, PowerPoint) · Energetic, with a positive attitude · Self-confident and willing to take responsibility · Role models the De Well Values, including the values which underpin how we achieve our goals: ▪ Customer Oriented ▪ Humility ▪ Entrepreneurial culture ▪ Teamwork ▪ Integrity ▪ Innovative ▪ Play to Win

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for assisting customers with all issues with their online sports betting and iCasino accounts: Applicants must be available to work any 8 hour shift between the hours of 10am -12am any day of the week. Agents are required to work in office 3 days per week. Responsibilities Communicate with customers via phone, email and live chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work Sports interest and knowledge

Customer Service Representative-Pest Control (Remote, Full-time) We are seeking a dedicated Customer Service Representative to join our remote team. This dynamic, open-ended role involves answering customer inquiries, identifying sales opportunities, and supporting our pest control operations. The ideal candidate will be a proactive problem-solver with a positive attitude and a passion for delivering outstanding service to homeowners, business owners, and other clients. Key Responsibilities: Customer Interaction: Answer all inbound calls, addressing inquiries from homeowners, business owners, and other contacts. Transfer calls as needed for non-customer inquiries. Sales Opportunities: Identify and pursue opportunities to upsell services during customer interactions, contributing to account growth. CRM Management: Input and update customer information in our existing CRM software to maintain accurate records. Service Coordination: Schedule and reschedule pest control services, coordinating with technicians to ensure timely delivery. Administrative Tasks: Perform entry-level bookkeeping, data entry, and other administrative duties to support operations. Complaint Resolution: Address customer concerns professionally, resolving issues to maintain high satisfaction levels. Payment Processing: Handle payment transactions accurately and efficiently. Open-Ended Duties: Take on additional responsibilities as needed to support the team and enhance customer experience. Qualifications: Experience: Minimum of 2 years in a customer service or similar role, preferably in pest control, home services, or a related industry. Skills: Positive attitude and strong work ethic. Excellent listening and problem-solving abilities. Diligence, punctuality, and multitasking skills. Comfortable handling a variety of tasks in a fast-paced environment. Technical Requirements: Familiarity with CRM software and basic bookkeeping is a plus but not required. Location: No geographic restrictions; candidates may work remotely from anywhere. Equipment: Candidates will be provided with a computer but must have access to reliable internet. A company-provided phone or headset may be supplied.

Customer Service & Sales Representative 📍 New York, NY (On-site) | Full-Time BAYAM Jewelry is a trusted leader in real gold and diamond jewelry, serving over 500,000 customers nationwide. Located in the heart of New York City's Diamond District, we specialize in high-quality, stylish pieces for men and women who value authenticity and craftsmanship. The Opportunity We're looking for a Customer Service & Sales Representative to join our fast-growing team. In this role, you'll go beyond support - you'll build relationships, resolve issues, and drive sales through exceptional service. Whether helping a first-time buyer or guiding a returning customer, your impact will be felt daily. What You'll Do Deliver outstanding support across phone, email, live chat, and social media Assist with product details, orders, returns, and exchanges Drive sales by recommending products, upselling, and following up with potential buyers Identify customer trends and suggest improvements to enhance the experience Collaborate with shipping, marketing, and internal sales teams Maintain expert-level knowledge of BAYAM's catalog and promotions Represent the BAYAM brand with professionalism, energy, and style What We're Looking For 2+ years in customer service or sales (e-commerce or retail preferred) Strong communication and persuasive selling skills Proven ability to hit sales goals or KPIs Multitasker with a problem-solving mindset Experience with Shopify, Klaviyo, or Attentive is a plus Jewelry background is a bonus, not a must Why Join BAYAM Jewelry? ✨ Be part of a high-growth, trendsetting brand 🏙️ Work in NYC's iconic Diamond District 📈 Grow professionally in a hybrid customer service/sales role 💼 Competitive salary + performance incentives 🩺 Health Insurance | 401K | Paid Time Off