Customer Service Specialist Jobs in Irvington, NJ

Job title: Global Customer Facing Effectiveness Lead 30% of travel expected Job type: Permanent About the job Strategic context: As new phase of Play-To-Win strategy, funding this pipeline and new launches is key to materialize the miracles of the science to improve people lives. Thus, as we enter into the next phase, modernization of Sanofi is required as per the recent announcements on DRIVE, and in this respect, we are in the beginning stages of organizing the Go-to-Market Capabilities (GTMC) team at global level. GTMC organization will help us to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations. This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making. GTMC organization aims for: Centralization of Go-to-Market excellence and operational tasks across GBUs, Standardizing best-in-class capabilities with strengthened global support while verticalization of reporting within GTMC from local to global, Defining clear ways of working and bringing clarity on interfaces with GBUs, Digital, and executional support on commercial operations from Sanofi hubs to optimize process excellence and efficiency and leveraging best, and Establishing best-in-cost solutions by leveraging our bargain power with preferred suppliers established by Procurement. As part of GTMC, vision of the Customer Facing Capabilities pillar is the definition of Sanofi-wide best-in-class strategies for training and learning, target and segmentation, incentives, operations planning, performance management, GTM deployment, and administration of all used tools to provide the best support for our field forces, fostering standardization and respecting key particularities of each geography in order to enable impeccable execution and to reach high performance. GTMC will also collaborate closely with Digital to provide consistent global tools and with Procurement to guarantee the leverage of global deals with preferred suppliers. The leaders of each GTMC pillar will have to ensure perfect integration among them. As a Global Customer Facing Effectiveness Manager: You will be a member for Global Customer Facing Effectiveness Leadership Team. You will continuously work with GBUs and Franchise leads to deliver the value and insights expected from the Customer Facing Effectiveness GTMC pillar as true partner in enabling business growth. You will foster partnerships and close collaboration between cross-functional teams (i.e. Marketing, Medical, GTMC, Digital, Procurement, P&C, and Finance) and drive structured ways of working between teams to provide maximum value to business teams, field forces, and our external customers. You will role model Play-To-Win principles, delivering high performance in the “what’s” and “how’s”. Main responsibilities: Drive effectiveness of Customer Facing Capabilities and support optimal field resources deployment (GTM) cross GBU and markets in alignment with strategic corporate imperatives. Support establishment and management of global policies, internal controls, and process guidance’s to boost standardization and simplification respecting particularities of GBUs and markets: field activity management, incentives and target setting, customer segmentation and targeting, field design and resource allocation. Support definition of KPIs and targets necessary to drive field effectiveness, necessary enablers, governance, and reporting layers for its achievement. Collaborate with Regional Leads on local implementation of GTMC strategy and hubs ramp-up. Partner with other GTMC pillars, GPOs and Digital to avoid any fragmented solution or approach. Collaborate for the co-building of transformation programs (e.g. Turing, GenAI, new tools). Ensure priority support to new launches. Have a robust plan and implement concrete moves towards best-in-class capabilities. Ensure the accomplishment of financial budget requirements and targets. About you Experience: Years of Experience in Commercial Operations environment, especially in supporting field force operations. Experienced in leading by influence and driving in matrix project teams and organizational set-ups. Back-ground of complex project management, ideally cross-country Financial skills to lead the performance of responsibility perimeter. Proven delivery of outstanding results. Personal Characteristics: High persistency and resilience, hands-on, accountability, creativity, initiative, stress management, learning agility, result orientation, ability to work on one’s own, continuous improvement, listening skills, empathy to understand the needs of the different businesses within distinct geographies. Soft and Technical skills: Business: Numerate and with good analytical skills; Ability to prioritize; Financial acumen; Ability to work on their own initiative and make quality decisions; Excellent interpersonal skills to communicate, present, persuade and argument among all GBUs teams and partners; Has well-developed time management skills, mastering in prioritizing tasks and planning own workloads to ensure deadlines and desired results are met. Leadership: Leads by example and walks the talk; Role models Play-To-Win principles and behaviors: Engages others through active and impactful communication; Demonstrates a high-level drive, passion and ambition for high performance; Challenges continuously the status quo; Develops fresh approaches in order to deliver results. Networking: Is a strong relationship builder; Seeks out new opportunities; Demonstrates teamworking and shares best practices always; Has experience of successfully leading projects in multicultural environments and in a matrix organization. Education: Higher education in Business Administration, Finance or a similar field Languages: Excellent knowledge of English language (spoken and written) Why chose us? Bring the miracles of science to life alongside a supportive, future-focused team. Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally. Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave. Play an instrumental part in creating best practice within our Go-to-Market Capabilities. Pursue Progress, discover Extraordinary Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com! All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.