Customer Service Supervisor jobs in Anchorage, AK

Job Description Keystone Restorations & Builders, Inc. in Anchorage, AK is looking for one customer service to join our team. Our ideal candidate is a self-starter, ambitious, and engaged. Responsibilities Greet customers and make them feel at home Answer any questions the customers may have Assist Customers in preparing their orders Clean work area as needed to maintain a tidy work environment Respond to all complaints in a friendly and professional manner Qualifications Friendly attitude even when dealing with disgruntled employees Responsible and proven ability to maintain scheduling commitments Ability to problem solve quickly concerns customers may have Good communication skills with customers We are looking forward to receiving your application. Thank you.

Job Description Duties and Responsibilities: The Customer Service Associate (CSA) or cashier, is key to our team, providing personable service, assisting with day to day operations, and monitoring so that our stores remain safe and customer-ready. This position reports directly to the Store Manager and must follow company policies for an organized, clean, and welcoming environment. Make Customers Smile: Greet, assist, and handle purchases with a positive vibe-you'll be the reason they come back! Know Your Stuff: Stay up to date on store promotions and product info to help customers find what they need. Master the Register: Efficiently operate cash registers and point-of-sale equipment while following proper procedures. Keep Things Tidy: Clean and organize the store, restrooms, and outdoor areas (yes, even snow and ice removal in the winter). Handle the Food: Operate, clean, and maintain food service equipment to keep everything fresh and safe. Stock Like a Pro: Restock shelves, manage coolers/freezers, rotate products, and ensure everything's in its place. Follow the Rules: Stick to safety and security policies, manage age-restricted sales, and keep an eye out for anything suspicious. Be a Team Player: Train new hires, handle paperwork, and pitch in wherever you're needed. What We're Looking For: A positive attitude and love for helping people. A willingness to roll up your sleeves and do the work. The ability to handle a fast-paced, ever-changing environment. If you're ready to bring your energy, problem-solving skills, and great attitude to our team, apply today! Requirements Must be at least 21 years old. High school diploma or GED preferred. Must be able to speak, read and write in English Must be able to add and subtract basic math problems. Physical Abilities: Standing and walking for up to 8 hours. Must be able to lift 25lbs, and bend or reach as needed. Comfortable working in both indoor and outdoor conditions, including cold temperatures in coolers/freezers and assist with snow removal. Availability: Flexibility to work various shifts, including overnights, weekends, and holidays if needed. Job Posted by ApplicantPro

Store - ANCHORAGE-GLENN HWY, AKDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit **************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

Clinical Manager| Alaska Behavioral Health Wasilla Clinic Team Who We Are Our mission is to strengthen Alaska communities and improve the lives of our clients by delivering exceptional behavioral healthcare services. We believe all Alaskans, with all mental health and addiction needs should have access to the best possible care. We are committed to helping Alaskan's recover. About the Team A Certified Community Behavioral Health Clinic (CCBHC) is open in Wasilla! Alaska Behavioral Health is proud that we can provide this much-needed service to individuals living in the Matanuska-Susitna Valley. The range of services provided at the CCBHC include crisis services; treatment planning; screening, assessment, diagnosis, and risk assessment; outpatient mental health and substance use services; targeted case management; outpatient primary care screening and monitoring; community-based mental health care for veterans; peer, family support and counselor services; and psychiatric rehabilitation services. Populations served include children, families, transition-age youth, adults, and military veterans. What You'll Do Supervise a multi-disciplinary team of clinical staff and peer support specialists. Ensure staffing needs are met and assist HR with recruiting staff for the team Manage the daily functions of the team by creating schedules, coordinating services, and communicating ongoing coordination of treatment Develop clinical staff by displaying effective leadership abilities and acting as a role model Facilitate meetings and hands-on training for the team and encourage professional development Monitor that all State of Alaska Residential Licensing requirements are being met Ensure the provision of high-quality services Develop and implement program improvements and strategic plan initiatives Provide behavioral health services using evidenced-based practice Work on a multidisciplinary team to provide assessment, treatment planning, psychosocial skills training, individual and group therapy, case management, crisis intervention, and other services driven client need. Evaluate crisis situations promptly and provide necessary services. Provide clinical licensing supervision to qualified master's level staff. Provide clinical oversight for non-master degreed staff. Good To Know Position is based in Anchorage, Alaska Full-Time, Exempt Pay Range is $93,196- $120,609 depending on experience Annual incentive opportunity up to 15% of your salary contingent on meeting organizational goals Eligible for Quarterly Incentive program $10,000 hiring bonus which requires a two-year commitment. AKBH offers generous benefits including two healthcare options for employees and their dependent children, Five (5) weeks of PTO for the first year; eight (8) weeks of PTO after the first year. PTO is used for company recognized holidays. 401k with immediate vesting and up to 5% match, 4% automatically contributed by AKBH. What We Need from You You have a Master's degree in Psychology, Counseling, Social Work, or a related human services field You are licensed and preferably have already obtained your clinical supervision Alaska Behavioral Health is an Equal Opportunity Employer.

Hiring Range $36.20 to $48.27 Pay Range $36.20 to $54.31 Summary of Job Responsibilities: The Southcentral Foundation (SCF) Supervisor of Service Desk is responsible for overseeing the day-to-day performance of service desk staff and ensures that end users are receiving appropriate assistance. Responsible for ensuring delivery of excellent, responsive customer service to manage end user help requests through resolution. The Supervisor of Service Desk has a strong focus on customer service with a technical background and demonstrate a problem-solving approach and the ability to motivate the team to achieve and exceed performance metrics and goals. The Supervisor of Service Desk is team-oriented, proactive, customer-focused, and committed to excellence. Qualifications: SCF programs are established to serve a primary population comprised of Alaska Native people who are affiliated with Cook Inlet Region, Inc. (CIRI) and Alaska Native and American Indian people within SCF's geographical service area. Employees should have a thorough understanding of the cultures and the needs of this population. Such knowledge is critical to ensure the achievement of SCF's vision of a Native Community that enjoys physical, mental, emotional and spiritual wellness, and mission of working together with the Native Community to achieve wellness through health and related services : High School Diploma; OR Associate degree in Information Technology or related field or equivalent combination of education and experience; OR two (2) years of experience working in a position similar to those supervised including applicable certifications OR two (2) years' Service Desk Technician experience; OR demonstrated proficiency as Service Desk Technician II at Microsoft Azure Fundamentals certification within 9 months of hire. Must meet the following conditions to qualify as an approved SCF driver: Valid Alaska driver's license that meets State of Alaska Division of Motor Vehicles (DMV) license requirements to include: May drive in Alaska for up to 90 days with a valid out-of-State license, then must obtain an Alaska driver's license. No more than three (3) moving traffic violations (as defined by Alaska Statutes Title 28); OR two (2) at-fault traffic accidents in the previous three (3) years. The driver must not have had ‘Driving Under the Influence' (DUI); OR ‘Driving While Intoxicated' (DWI); OR ‘Operating Under the Influence' (OUI) violations as follows: Zero (0) violations in the past five (5) years. No more than two (2) violations in the past ten (10) years. Drivers must be at least 18 years of age. Drivers 18 through 20 years of age may only transport equipment, materials, and employees. Drivers who transport customers must be 21 years of age or older and must have completed the probationary period of license requirements for Alaska. Native Preference: Under P.L. 93-638, as amended, the company pursues a policy of Native preference in hiring, contracting, and training. SCF Human Resources must receive certification before applicants receive preference. Employee Health Requirements: Compliance with our Employee Health Procedure is a condition of SCF employment. You are required to agree that you will comply with all job-related employee health screening and immunizations prior to your first day of employment. Jobs designated as a Health Care Personnel (HCP) position, requires that you have documentation that you have completed the following immunizations prior to your first day of employment: MMR (Measles, Mumps and Rubella, Varicella (Chicken Pox), Hepatitis B, Influenza, T-dap (Tetanus - Diphtheria - Pertussis), and COVID-19 vaccination is required.

Job Details Anchorage - ANCHORAGE, AKDescription JOB TITLE: Call Center Specialist DEPARTMENT: Clinic Support Services A nonexempt position responsible for answering all incoming calls and direct calls to the proper department or personnel. ESSENTIAL FUNCTIONS: Answer all calls in a friendly professional manner. Determine the need of the caller and connect call to the correct person or extension. Respond to emergency calls from doctors, hospitals and patients in accordance with established procedures/protocols. Retrieve and deliver messages received by our afterhours voice mail system. PAY RANGE: $20-25/hr to start (dependent upon experience) EMPLOYEE BENEFITS: Medical Dental Vision Colonial Life Elective Benefits Life Insurance Profit Sharing 401K HSA FSA Employee Assistance Program Wellness Program PTO- starting at up to 5.84 hours per pay period (increases with years of service) 8 paid holidays per year FMLA This job description is intended to provide basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve. Qualifications EDUCATION: High School Diploma or equivalent. Knowledge of medical terminology. EXPERIENCE: Preferred: One-year experience on a switchboard preferred in a health care setting. Minimum: Customer service experience and knowledge of proper telephone etiquette. #hotjob

Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our Captain position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Captain's position requires a strong communicator who will guide our Guests through their Midway, retail, game rental and dining experiences. Our Captains also act as an initial point of contact in the enforcement of house policies and maintaining the safety and security of the unit. NITTY GRITTY DETAILS: Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Acts as an initial point of contact in matters concerning safety and security in all areas: front door, Viewpoints, Midway, bar areas, kitchen and back of house areas, dining areas, private event rooms and restrooms. Acts as ambassador to the building, assisting Guests with all requests and answers questions as needed. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members and Managers. Competently diffuses difficult Guest situations while protecting the integrity and safety of our staff, building and house policies. Assists with the maintenance and upkeep of the Viewpoint and Midway areas. Assists in the cleanliness and organization of the rental equipment. Ensures all billiard supplies are stocked, properly cleaned and maintained to maximize costs and decrease loss. Checks for restocking of necessary supplies. Brings all areas up to standard. Assists in the rental of Billiards and Shuffleboards, maintaining and resetting the area after each use. Assists with the set up and break down of special events functions as directed by management. Provides game assistance by promptly notifying Support Technicians or Management as needed. Assists and directs Guests to Kiosk areas and answer questions as needed. Ensures that our Guests adhere to house policies as outlined and informs management of any issues. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Assists other Team Members as needed or as business dictates. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Is dressed in accordance with dress guidelines, looking neat, clean and professional at all times. Must demonstrate ability to read and communicate in English. Must be at least 18 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team member will regularly be required to: Work days, nights, and/or weekends as required. Work in environments with both hot and cold temperatures such as freezers and around cooking equipment. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $11.73 - $14.75 per hour Salary Range: 11.73 - 14.75 We are an equal opportunity employer and participate in E-Verify in states where required.

Hello and thank you for your interest! We're looking for folks nationwide who are great at data entry and typing. We offer a flexible work from home remote position that allows you to stay home with the family! The pay range is flexible from $16/ph to $30/ph DOE and level of experience. You'll meet these requirements to work from home remotely • Stable Internet connection • Work can be done using the following: Phone device, laptap or computer • Must be able to type accurately with a minimum speed of 30 words per minute • Able to focus on tasks without being distracted • Must be resident of the US • Not afraid of emailing clients as needed We're looking for folks who we can depend on who can work from home remotely without distraction and are go-getters. Pay range from 16 to 30 hourly depending on the role, level of experience and proven ability to work from home at the same level as from an office. Data entry clerks come from all different backgrounds including, data entry, telemarketing, customer service, sales, clerical, secretary, administrative assistant, warehouse, inventory, receptionist, call center, part-time, retail fields & more •

The Relationship Specialist II (RS II) is a universal role that encompasses various duties and responsibilities of a concierge, RS I, ITM Rep and Relationship Manager I in order to serve our members as needed in-person or over the phone to sustain and support branch operations. Under general supervision, they will guide members to the proper destination for the appropriate resolution or assist them directly. The RS II performs a wide variety of job duties including, opening new accounts/sub-shares, receiving and disbursing cash, plastic card services, originating and processing loan applications, and referring Mortgage, Investments, and Autoland. The RS II also performs wide variety of account maintenance and transactions. Meeting and exceeding performance goals and revenue targets will be part of the RS II Minimum Performance Standards. The RS II ensures member transactions are processed in an accurate and timely manner to achieve the Credit Union's member service objectives. The RS II is also responsible for providing operational support and exceptional member service while maintaining controls and safeguards. This role's primary focus is the member experience and is expected to represent Nuvision Federal Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members. They must maintain confidentiality with member information, pay attention to detail, demonstrate sound judgment, and act with tact and diplomacy. Responsibilities: Consults with members. Identifies needs, offers solutions, and follows up on any pending transactions. Holds conversations that matter with members either in person or over the phone. Calls on various call reports to garnish more business throughout the workday and during scheduled call nights throughout the month. Performs various job duties including but not limited to: Escorting member's to appropriate destinations for the appropriate resolution, receiving and disbursing funds, opening new accounts/sub-shares, and originating loans. As needed, inputs, processes and funds consumer loan types such as Closed-end Signature and VISA. Performs a wide variety of account maintenance including issuing/re-pinning ATM/Debit Cards, changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts, notary services and issuing Cashier's Checks. Recommends and refers appropriate products and services including Mortgage, Investment Services, and Autoland from having conversations that matter with members. Ensures the branch is in balance including the TCR. Identifies and reports any suspicious behavior or suspected fraud activity. Completes all required training and compliance modules. Supports and participates in continuous improvement activities and Credit Union events such as: Car Sales, Open House and Open Enrollments contributing to the achievement of organizational objectives as well as department and individual goals. Represents the Credit Union in a positive and professional manner. Maintains member and other sensitive information with confidentiality. Treats all team members and members with respect Other related duties as assigned. Qualifications: 1 year experience in a similar position and prior loan experience and reaching service and performance goals Knowledge of all applicable Federal, State and NCUA regulations, including but not limited to BSA, Regulation CC, Regulation D and Regulation E Comprehensive knowledge of all deposit account products and all services Working knowledge of loan products and associated system(s) (Loans PQ - loans decisioning system) Proven ability to garner business Genuine interest in helping members through Conversations that Matter and have an empathetic and caring nature Capable of working under pressure and with frequent interruptions Proficient in the operations of a PC and Microsoft applications including Outlook, Word and Excel. Good verbal communication (in-person and over the phone), written communication, problem solving, member service, and organizational skills. Attention to detail. Education: Successful completion of all compliance related coursework NMLS Registered Notary preferred Website: nuvisionfederal.com/careers Benefits: • Medical • Dental • Vision • Life Insurance • Flexible Spending Account • 401(k) Matching • Paid Time Off • Training Provided • Tuition Reimbursement Covid-19 Precaution(s): • Remote Interview Process (some positions vary) • Social Distancing and Mask Guidelines in place

Job Details GOODWILL DIMOND STORE - ANCHORAGE, AK $16.50 - $19.00 Hourly AnyJob Posting Date(s) 07/06/2025Description Qualifications

GCI's Customer Service Sales Specialist I will with your support and our GCI's products and solutions, turn our customers into life-long fans. You will bring our world-class technology to customers every day and impact the way they live, work, and play. Provide high quality service and promote GCI's value by proactively acquiring, up selling, cross selling, and retaining customers across applicable product lines. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Customer Focus and Sales: Extensive knowledge of the latest products, coupled with knowledge of the most competitive pricing plans available, utilize exceptional customer service and sales skills to help customers select the best plan and product that will suit their needs. Each interaction allows us to build trust, educate customers, and offer a variety of options and solutions. Will assist customers in a professional manner by providing the ultimate customer experience. Meet and exceed all performance and sales goals/metrics. Identify and act upon opportunities to upsell additional products and services to new and existing customers. Create a first-class customer service experience. Handle all customer service issues in a timely and professional manner. Be enthusiastic and professional with your peers and our customers. Respond to all customer service inquiries about our products and services; communicate effectively when handling customer inquiries/complaints or when communicating with service in other departments. Consult with customers to determine their needs. Training: Remain current and knowledgeable of all GCI products including accessories, service plans, promotions, features, and taxable billing. Attend on-going training on GCI products, services, and applications. Maintain knowledge of competitor's offers and provide feedback to management about the newest competitor pricing and offers. Cross-train within other sub-groups to strengthen network and computer-related technical skills. Remain current regarding latest data/entertainment technology and devices. COMPETENCIES: ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. Must be able to work well with others under stressful, time restricted conditions, displaying patience and tolerance in order to relay and obtain information and create and maintain positive rapport with customers and co-workers. COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Excellent command of the English language required. Multi-language speakers encouraged. Demonstrated ability to listen effectively and verbally communicate information regarding numerous products and procedures provided by GCI for customers and/or interaction with service personnel. Demonstrated ability to accurately log verbally received information in written and electronic format. COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics. Adhere to GCI policies, compliance, and procedures regarding proprietary and customer account information, customer service, product lines/campaigns/promotion, collections, design, installation, repair, commercial accounts, associated billing systems, and databases, as provided and recommended. CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Ability to use independent decision making to prioritize and handle multiple tasks, and to appropriately solve or escalate problems with a successful resolution. Knowledge of telecommunications industry, products, services, and customer service activities. Technical skills to use technology-based applications such as, Internet, cell phones, or equivalent, and to provision and troubleshoot. Demonstrated knowledge of basic math and accounting with ability to accurately process, reconcile, and electronically track cash transactions and prepare deposit slip information. Ability to use a keyboard and 10-key calculator proficiently. SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel, Access) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent. Level Definition Position Title: Customer Service Sales Specialist I Grade: A03 Additional Job Requirements: This is an entry level sales role requiring the ability to understand, comprehend, and resolve basic issues. Works under close supervision and supports peers and management. Role will develop proficiency and understanding of product lines, devices, accessories, and sales goals. Ability to recognize deviation from procedures and confirm with senior staff appropriate next steps. Performs routine work with detailed instructions on assignments. Resolves simple, least sensitive issues concerning customer service/account maintenance. Meets sales goals. Directs more complex problems to senior team. Minimum Qualifications: Required: * A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis High School diploma or equivalent. ** Minimum of six (6) months general work experience. ** Preferred: Previous experience in customer service and sales. Telecommunications experience. Other telecom industry or job specific certifications. ** Alaska Arctic Region - identified as the towns of Utqiaġvik (Barrow), Bethel, Dillingham, Kotzebue, Nome, Dutch Harbor, and similar towns in the region. High School diploma or equivalent preferred. Must successfully obtain a High School diploma or GED equivalent within one (1) year of employment. Previous work experience preferred. Required at ALL Levels DRIVING REQUIREMENTS: This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: Work is primarily sedentary, requiring long periods using telephones, computer terminals or the equivalent. Work in a standard retail store setting and operate standard office equipment. Ability to accurately communicate information and ideas to others effectively. Physical agility and effort sufficient to perform job duties safely and effectively. Ability to make valid judgments and decisions. Position requires working a rotating flexible scheduled work schedule up to and including overtime, on-call, and/or additional time on weekends, holidays, evenings, and/or additional time before or after core shift hours and at other GCI retail locations when necessary. Work can be intense and stressful due to a high volume of customer interactions that are sometimes emotionally charged. Work in a team environment with a diverse group of people and customers. A neat, clean, professional appearance required; must have consistent, reliable attendance by showing up for work as scheduled with a positive enthusiastic attitude required. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

Start a career with First National Bank Alaska, the *Best Place to Work in Alaska* as recognized 10 years in a row by Alaska Business magazine readers. Now hiring for our Account Services Unit! Our Account Services Unit supports operations by reviewing exception items and processing them in accordance with bank standards. The supervisor for this unit oversees the unit team and also works with branches to ensure all items are in balance and to provide additional research and support as needed. Salary: $57,200/annual minimum. Job/salary offer would be commensurate with job level and experience. Schedule: Monday-Friday GENERAL PURPOSE SUMMARY Supervises processing of outgoing and incoming return and exception items, and ensures large currency items are analyzed for potential fraud by performing the following essential duties and responsibilities: ESSENTIAL DUTIES AND RESPONSIBILITIES Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Oversees processing and balancing of outgoing and incoming return items. * Ensures that items exceeding the dollar threshold established by the bank are analyzed for forgeries, expired dates, possible alterations, encoding errors and proper signatures and endorsements; makes return decisions based on bank established criteria. * Oversees the resolution and processing of exception items. * Works with branches to make pay, return, or charge-back decisions on large item review transactions requiring further review; assists branches in troubleshooting return item problems and resolving forgery cases involving checks negotiated at other financial institutions. * Oversees reconcilement of notices with checks and safekeeping and destruction of processed checks. * Performs other work-related duties as assigned by supervisor. COMPLIANCE EXPECTATIONS * Ensure business unit's operations comply with bank policy, procedures, and banking regulations (for business unit heads). * Ensure you and your delegates comply with the bank's policies, procedures, laws, and regulations. * Stay up-to-date on relevant laws and regulations. * Ensure you and your delegates comply with the bank's policies, procedures, laws and regulations. * Maintain customer confidence and protect the bank's operations by you and your delegates identifying and protecting confidential information. SUPERVISORY RESPONSIBILITIES Supervises employees in the Account Services Unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and making recommendations regarding the hiring and terminating of employees. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE: Minimum: Bachelor's degree in business, accounting, or finance and two years related banking experience; or four years related experience; or equivalent combination of education/training and experience. One year supervisory experience. Preferred: Six months item processing or teller experience. OTHER SKILLS and ABILITIES: Word processing, Outlook and phone experience required. Spreadsheet, ten key by touch, 35wpm keyboarding experience preferred. LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, customers, and the general public. MATHEMATICAL SKILLS: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. REASONING SKILLS: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several variables. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. The employee is frequently required to talk and hear. The employee is occasionally required to stand; walk; stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds; occasionally lift and/or move up to 25 pounds. Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORKING CONDITIONS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is required to occasionally work near moving mechanical parts. The noise level in the work environment is usually moderate.

The University of Alaska Anchorage, Division of Campus Services, seeks a Conversion Supervisor to oversee arena conversions of the Alaska Airlines Center (AAC). The AAC is a stunning 196,000 square foot facility that seats up to 5,000 spectators in the main arena and is a cornerstone of UAA's Anchorage campus. We're looking for a dynamic leader who can thrive in a fast-paced environment and manage multiple tasks effortlessly. If you're someone who excels at both written and verbal communication, and you're flexible about working beyond the usual 9-to-5-whether that's evenings, weekends, or holidays-then we'd love to hear from you. In this role, you'll be steering the ship and ensuring everything runs smoothly, all while adapting to the needs of a busy and evolving workplace. While performing the essential functions of this job, the employee is often asked to multi-task under time limits. This position requires close attention to detail, and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients. While performing the essential functions of the job, the employee frequently operates a computer and other office devices such telephones, copy machines, fax machines, etc.; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information. The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times. Minimum Qualifications: Associate's degree and two years progressively responsible experience related to the program specialty, or an equivalent combination of training and experience. Forklift and aerial lift certifications may be required within the first 6 months of employment Experience with facility coordination and direct employee supervision is preferred. Bachelor's degree in business, facility management, or other related field is preferred. FERPA certification or certification completion within 30 days of the job start date. Title IX certification or certification completion within 30 days of the job start date. Behavior Based Safety (BBS) certification or certification completion within 30 days of the job start date. Workplace Harassment Prevention certification or certification completion within 30 days of the job start date. Position Details: This position is located on the University of Alaska campus in Anchorage. This is a term-funded, full-time, non-exempt staff position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA Staff Salary Schedule, Grade 78, based on education and experience. Applications will be reviewed on a rolling basis until a successful candidate is identified. Review of application materials will begin immediately. Search and selection procedures will be closed when a sufficient and viable number of qualified candidates have been identified. Please attach a cover letter, resume, and contact information for at least three professional references. References must include a current or recent supervisor. This position is a term-funded position and is reviewed annually for contract renewal at the University's discretion. *To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible. The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at ************. UA is an affirmative action/equal opportunity employer, educational institution and provider and prohibits illegal discrimination against any individual: ********************************* The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check. Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act. If you have any questions regarding this position, please contact Brandon Mckinney, Operations Manager, at ********************* or ************. All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business. * Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus. The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years. Access to the reports is available at: UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: ******************************************* Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: ************ or ********************* / ************ or uaa_*************************. UAF: (Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: ***************************************** Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: ************ or *******************. UAS: (Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: ********************************************************************** Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: ************ or emailing ********************.

The Service Assurance Manager II role is critical for the success of our Enterprise line of business, with responsibility for owning customer relationships and proactively managing all aspects of customer specific network performance. The role comes into play with the sale of Managed Services to Alaska Communications' customers and is introduced to customers as their advocate and proactive owner within Alaska Communications of their network performance. Requires significant interaction with various internal groups including Sales, Service Delivery, Network Management, Operations, Engineering, etc. Requires leadership in coordinating and facilitating across these various areas to meet customer needs and is expected to be a strong individual contributor. The Service Assurance Manager II typically performs tasks characterized by greater complexity and sensitivity and having more impact to the organization. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) * Ensures the accuracy and completeness of appropriate customer information, including services and circuits' inventory, contact and escalation information, Service Level Agreement information, etc. * Acts as customer's advocate within Alaska Communications and is the proactive owner within Communications of the customer's network performance. * Proactively monitors customer specific network performance. * Creates customer facing network performance reports, and ensures that customer facing web portal is updated per requirements or specifications. * Build and lead staff/teams - Hire and lead a team of staff or multiple teams with background and experience in performance development, evaluations, etc. * Manages customer relationships as it relates to proactively managing the services we provide, and responds to customer issues escalating them within ACS on behalf of the customer. * Prepares and delivers professional presentations to customers using various network management and reporting tools. * Works closely with other departments to ensure the most efficient business process from end to end for delivery of Managed Services. * Ensures all service level agreement metrics are measured and reported in a timely manner at the individual customer level. * Manages project level budgets and resources as well as vendor and internal resources for project execution. * Mentor and coach individuals or teams, develop skills, identify developmental opportunities and invest in building high performing teams. * Other duties as assigned. Education: Bachelor's degree in Engineering (BSE), Business or a closely related field. Degree requirement may be substituted for experience on a year-for-year basis. Experience: Six (6) years of applicable experience. Experience delivering Managed Services to Customers, including driving proactive management approach designed to seek out win-win opportunities for the Customer and Alaska Communications. Experience in documenting processes used in all aspects of Managed Services. Experience in support of business development, sales, product line management, and marketing organizations, customer and executive presentations, and RFP responses. Experience in proactive performance management of communication networks including proactive network performance analysis, customer network performance reporting, configuration management, and web portal services. Equivalent education and training may be substituted for experience on a year to year basis.

Are you ready to see your future take flight? At GE Aerospace, we are advancing aviation technologies for today and tomorrow. Your work will contribute to the production of advanced jet engines, components, and integrated systems that power commercial and military aircraft. You'll be part of a team that embraces your drive, your curiosity, and your unique ideas and perspectives. Most importantly, you'll share in our pride and purpose that affects the lives of millions around the world! The Supplier Quality Team Leader will develop a supplier quality strategy work plan for a segment of the Airfoil Castings commodity/part family, ensuring alignment with the SQ leader's vision for the entire team. The supplier quality areas of focus could include growing the capability and competencies of the supplier quality team, driving APQP into the supply base, driving quality improvements through proactive initiatives that reduce quality escapes, executing supplier audits, and managing quality escapes and root cause and corrective actions - to name a few. **Job Description** **Roles and Responsibilities** + Drive improved supplier performance through launch and execution of supplier Quality Improvement Plans to (1) reduce quality escapes, (2) reduce manufactured defects, and (3) improve additional metrics such as corrective action cycle times, design change incorporation cycle time, etc + Drive APQP and AS13100 into the supply base, to transform the quality capabilities of the commodity. + Utilize FLIGHT DECK and its lean tools as the primary method to solve problems and manage performance of the commodity + Lead critical problem solving efforts for supplier escapes + Manage FAI and SPS packages so that they are delivered on-time and right-first-time + Manage APQP execution so that manufacturing and quality capabilities of the process delivers zero defects and that execution aligns with key program milestones + Develop competencies of the Supplier Quality team, in order to continually improve technical capabilities of the team to (1) understand and relate to the product from a design technology perspective; (2) understand and relate to GD&T and technical standards typically found on prints and standards for the product; (3) understand and relate to the commodity's typical manufacturing and metrology processes from a manufacturing engineering perspective; and (4) improve understanding of critical quality tools required to analyze a supplier's process (MSA, GR&R, SPC, Statistics, etc) + 20-30% of travel required **Required Qualifications** + Bachelor's degree from an accredited university or college (or a high school diploma / GED with a minimum of 5 years of experience in Manufacturing Engineering, Supplier Quality Engineering, or Product Engineering) + Plus, a minimum of 5 years of experience in Manufacturing Engineering, Supplier Quality Engineering, or Product Engineering **Desired Characteristics** + Preferred to have experience with Investment Casting product and/or process engineering + Strong oral and written communication skills, as the role will interface with leaders within GE Aerospace and within the external supply base + Strong interpersonal and leadership skills + Demonstrated ability to analyze and resolve problems. + Demonstrated ability to lead programs / projects. + Ability to document, plan, market, and execute critical initiatives. + Established project management skills. + Humble: respectful, receptive, agile, eager to learn + Transparent: shares critical information, speaks with candor, contributes constructively + Focused: quick learner, strategically prioritizes work, committed + Leadership ability: strong communicator, decision-maker, collaborative + Problem solver: analytical-minded, challenges existing processes, critical thinker GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual. The base pay range for this position is 130,000.00 - 150,000.00. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on **June 18** **, 2025** **.** _This role requires access to U.S. export-controlled information. Therefore, for applicants who are not asylees, refugees, lawful permanent residents or U.S. Citizens (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person), final offers will be contingent on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government._ **Additional Information** GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). **Relocation Assistance Provided:** No \#LI-Remote - This is a remote position GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Job Description Clinical Manager| Alaska Behavioral Health Wasilla Clinic Team Who We Are Our mission is to strengthen Alaska communities and improve the lives of our clients by delivering exceptional behavioral healthcare services. We believe all Alaskans, with all mental health and addiction needs should have access to the best possible care. We are committed to helping Alaskan’s recover. About the Team A Certified Community Behavioral Health Clinic (CCBHC) is open in Wasilla! Alaska Behavioral Health is proud that we can provide this much-needed service to individuals living in the Matanuska-Susitna Valley. The range of services provided at the CCBHC include crisis services; treatment planning; screening, assessment, diagnosis, and risk assessment; outpatient mental health and substance use services; targeted case management; outpatient primary care screening and monitoring; community-based mental health care for veterans; peer, family support and counselor services; and psychiatric rehabilitation services. Populations served include children, families, transition-age youth, adults, and military veterans. What You’ll Do Supervise a multi-disciplinary team of clinical staff and peer support specialists. Ensure staffing needs are met and assist HR with recruiting staff for the team Manage the daily functions of the team by creating schedules, coordinating services, and communicating ongoing coordination of treatment Develop clinical staff by displaying effective leadership abilities and acting as a role model Facilitate meetings and hands-on training for the team and encourage professional development Monitor that all State of Alaska Residential Licensing requirements are being met Ensure the provision of high-quality services Develop and implement program improvements and strategic plan initiatives Provide behavioral health services using evidenced-based practice Work on a multidisciplinary team to provide assessment, treatment planning, psychosocial skills training, individual and group therapy, case management, crisis intervention, and other services driven client need. Evaluate crisis situations promptly and provide necessary services. Provide clinical licensing supervision to qualified master’s level staff. Provide clinical oversight for non-master degreed staff. Good To Know Position is based in Anchorage, Alaska Full-Time, Exempt Pay Range is $93,196- $120,609 depending on experience Annual incentive opportunity up to 15% of your salary contingent on meeting organizational goals Eligible for Quarterly Incentive program $10,000 hiring bonus which requires a two-year commitment. AKBH offers generous benefits including two healthcare options for employees and their dependent children, Five (5) weeks of PTO for the first year; eight (8) weeks of PTO after the first year. PTO is used for company recognized holidays. 401k with immediate vesting and up to 5% match, 4% automatically contributed by AKBH. What We Need from You You have a Master’s degree in Psychology, Counseling, Social Work, or a related human services field You are licensed and preferably have already obtained your clinical supervision Alaska Behavioral Health is an Equal Opportunity Employer.

Work with customers in accepting donations, sorting and preparing items for sale, stocking shelves and racks, processing customer purchases, and payments. Do you thrive on variety, independence, and meaningful challenges, and like working with people? In this role, you'll enjoy a fast-paced environment that keeps you engaged with work that is always changing. Your days will be filled with diverse tasks that require creative problem-solving, allowing you to work independently and make a real impact. Get consistent hours and a schedule while earning a competitive wage. We're looking for self-motivated individuals who want to tackle new challenges, grow professionally, and join a supportive team that values personal development. Our comprehensive benefits package includes medical plus vision and dental insurance, a retirement plan with a generous employer match, and performance-based opportunities. Essential Duties and Responsibilities • Accept donations of household goods. • Sort donations, determine salability, and value of items, and prepare items for sale. • Stock goods on store shelves, on racks, on the floor, and in glass cases. • Process customer purchases and payments, including counting and verifying register contents. • Maintain and clean store, donation center, and grounds. • Follow safety and loss prevention practices. Job Requirements • 16 years of age or older. • Eligible to work in the United States (must provide required documentation). • Able to speak, read, and write in English. • Pass a criminal background check (some records are acceptable). • Pass a drug screening for all federally controlled substances, including cannabis (THC). Qualifications Experience Three months of cashier or related experience and/or training preferred but not required. Education No minimum education requirement. Certificates, Licenses, and Registrations None. Physical Demands of Work • Frequently lift 10-35 pounds and/or move up to 100 pounds with assistance. Medium to heavy DOT Strength Classification. • Stand and walk. • Speak and hear. • See things close and in color and be able to adjust focus. • Use hands to feel objects, tools, or controls, and reach with hands and arms. • Use telephone, cash register, handheld pricing/tagging machine, paper, and pens. • Ability to perform the essential duties of the positions, with or without reasonable accommodations. Work Environment • Fast-paced environment. • Work with customers and members of the public. • Indoor and outdoor warehouse and store. • Potential exposure to dust or airborne particles and outside weather conditions. • Fluctuating temperatures based on work location. • Noise level is usually loud. Work Hours In addition to weekdays, must have availability on weekends, evenings, and holidays.

Start a career with First National Bank Alaska, the *Best Place to Work in Alaska* as recognized 10 years in a row by Alaska Business magazine readers. We are Hiring an Mail & Courier Services Supervisor to Join Our Team! The successful candidate will supervise unit staff, provide training, administrative oversight and guidance while managing the day-to-day mail, courier, and supply deliveries for the bank. If you are an enthusiastic supervisor that enjoys leading a team that delivers excellent customer service, this could be the position for you. A valid drivers' license is required to be considered for this role. Salary: $57,200/year minimum. Job/salary offer would be commensurate with job level and experience. Schedule: Monday-Friday, 7:00am-4:00pm GENERAL PURPOSE SUMMARY Manages the bank's mail operations functions by performing the following essential duties and responsibilities: ESSENTIAL DUTIES AND RESPONSIBILITIES Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Supervises unit staff and provides training, administrative oversight, and guidance while managing day-to-day mail, courier functions, and interoffice supply deliveries for the bank. * Oversees incoming, outgoing, and special package processing; ensures timely and accurate distribution. * Analyzes, evaluates, and makes recommendations regarding current mail operating systems; monitors alternate delivery systems, new equipment, and techniques to ensure the cost-effectiveness of delivery operations. Coordinates daily mail-out volumes to ensure optimum cost savings. * Oversees the maintenance and repair of the bank's courier vehicles and mail sorting equipment; maintains service schedules. * Follows up on third-party contractor shipments within Anchorage and to outer branches, and ensures the bank complies with associated contracts. Interacts with vendors daily regarding flight and shipping arrangement changes, and notifies supervisor of potential impact on bank operations. * Performs other work-related duties as assigned by branch manager. COMPLIANCE EXPECTATIONS * Ensure business unit's operations comply with bank policy, procedures, and banking regulations (for business unit heads). * Ensure you and your delegates comply with the bank's policies, procedures, laws, and regulations. * Stay up-to-date on relevant laws and regulations. * Ensure you and your delegates comply with the bank's policies, procedures, laws and regulations. * Maintain customer confidence and protect the bank's operations by you and your delegates identifying and protecting confidential information. SUPERVISORY RESPONSIBILITIES Directly supervises the Mail Operations Unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and making recommendations regarding the hiring and terminating of employees. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE: Minimum: Associate's degree in a business related field and three years related experience; or four years related experience; or equivalent combination of education/training and experience. One year supervisory experience. Preferred: Knowledge of USPS regulations. OTHER SKILLS and ABILITIES: Word processing, spreadsheet, and scheduling (i.e., Outlook) software experience required. Ability to handle highly confidential information, frequent deadlines, and time constraints required. Presentation software experience preferred. LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, customers, and the general public. MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, proportions and percentages, and apply concepts such as fractions, percentages, ratios, and proportions to practical situations. REASONING SKILLS: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several variables. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, crouch, or crawl. The employee is frequently required to stand; walk; sit; climb and/or maintain balance; talk and hear. The employee must regularly lift and/or move up to 25 pounds; frequently lift and/or move up to 50 pounds. Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORKING CONDITIONS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee may frequently be exposed to vibrations. The employee may regularly be exposed to work near moving mechanical parts; fumes or airborne particles. The employee may occasionally be exposed to outdoor weather conditions. The noise level in the work environment is usually loud. Some overtime and weekend work may be required.

The Service Assurance Manager II role is critical for the success of our Enterprise line of business, with responsibility for owning customer relationships and proactively managing all aspects of customer specific network performance. The role comes into play with the sale of Managed Services to Alaska Communications' customers and is introduced to customers as their advocate and proactive owner within Alaska Communications of their network performance. Requires significant interaction with various internal groups including Sales, Service Delivery, Network Management, Operations, Engineering, etc. Requires leadership in coordinating and facilitating across these various areas to meet customer needs and is expected to be a strong individual contributor. The Service Assurance Manager II typically performs tasks characterized by greater complexity and sensitivity and having more impact to the organization. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) • Ensures the accuracy and completeness of appropriate customer information, including services and circuits' inventory, contact and escalation information, Service Level Agreement information, etc. • Acts as customer's advocate within Alaska Communications and is the proactive owner within Communications of the customer's network performance. • Proactively monitors customer specific network performance. • Creates customer facing network performance reports, and ensures that customer facing web portal is updated per requirements or specifications. • Build and lead staff/teams - Hire and lead a team of staff or multiple teams with background and experience in performance development, evaluations, etc. • Manages customer relationships as it relates to proactively managing the services we provide, and responds to customer issues escalating them within ACS on behalf of the customer. • Prepares and delivers professional presentations to customers using various network management and reporting tools. • Works closely with other departments to ensure the most efficient business process from end to end for delivery of Managed Services. • Ensures all service level agreement metrics are measured and reported in a timely manner at the individual customer level. • Manages project level budgets and resources as well as vendor and internal resources for project execution. • Mentor and coach individuals or teams, develop skills, identify developmental opportunities and invest in building high performing teams. • Other duties as assigned. Education: Bachelor's degree in Engineering (BSE), Business or a closely related field. Degree requirement may be substituted for experience on a year-for-year basis. Experience: Six (6) years of applicable experience. Experience delivering Managed Services to Customers, including driving proactive management approach designed to seek out win-win opportunities for the Customer and Alaska Communications. Experience in documenting processes used in all aspects of Managed Services. Experience in support of business development, sales, product line management, and marketing organizations, customer and executive presentations, and RFP responses. Experience in proactive performance management of communication networks including proactive network performance analysis, customer network performance reporting, configuration management, and web portal services. Equivalent education and training may be substituted for experience on a year to year basis.