Customer Service Supervisor Jobs in Atlanta, GA

Our client is looking for an experienced Customer Service Manager in the Atlanta area to lead the customer experience across their organization. This person will oversee all customer-facing processes, from initial lead intake to scheduling consultations. The ideal candidate will have a solid background in CRM systems, managing customer service operations across multiple sites, and a strong understanding of the home services industry. Responsibilities Manage the complete customer experience from initial inquiry through consultation and follow-up Maintain and optimize the CRM system to track customer interactions and automate communication Assign incoming leads to appropriate teams based on territory, availability, and performance indicators Oversee consultation scheduling across multiple locations Track and report key performance indicators, including customer satisfaction, lead conversion, and scheduling metrics Monitor customer satisfaction metrics and establish feedback loops for ongoing improvement Train and coach team members to ensure quality customer interactions Lead training initiatives to promote consistency across departments and locations Collaborate with sales and operations teams to resolve customer issues and improve service quality Requirements Bachelor's degree preferred, but not required 5+ years of experience in customer experience management in home services or a related industry Experienced in leading teams across multiple locations Proficient in managing CRM systems and working with customer data Skilled in building and improving customer-focused processes and training initiatives Strong attention to detail, with a customer-focused mindset and a proactive approach

Coord-Business Fin Ops Responsibilities: Ability to support all functions handled in the Business Finance Operations Team (BFO), including RYLs and Retail RYLs and Profile Creation/Updates. Complete various transactions utilizing Client systems including EWI/ECPD, Work Flow Manager (WFM), ACSS, and OneSource. Ability to research issues to analyze business situations and provide recommendations incorporating both customer and compliance point of view. Ability to navigate in Work Flow Manager (WFM) in relation to all functions of the Business Finance Operations (BFO). Ensure documents received when processing requests are compliant with BFO and Client compliance requirements prior to completion. Troubleshoot and cross-reference WFM requests based on information provided to ensure resolution. Ability to adapt to performance measurements for functions being handled in Business Finance Operations (BFO). Place outbound calls to internal and external customers as required to obtain immediate resolution and/or completion of tasks, providing additional guidance and education on processes as needed. Review, research and take action on customer inquiries related to their employer discount program; resolving automation errors, escalation support and auditing functions. Interface with BGCO, Sales Team, Information Systems, Marketing, Legal and other Business Partners to ensure compliance with process/procedures. Review, research and take action in response to customer inquiries related to employer discount program; which includes resolving automation errors, escalation support, and auditing functions. Qualifications: Preferred: Bachelor's degree or Minimum 3 years of customer service experience required Multiple systems knowledge (ECPD, ACSS, WFM) Excellent analytical & problem solving skills Strong interpersonal skills Excellent organizational and time management skills Professional verbal and written communication skills Strong commitment of Quality Assurance Ability to handle multiple tasks Proficient in Microsoft Office products (Excel, Word, and PowerPoint) Knowledge/Experience in a high volume, production environment Excellent customer focus skills Business Hours of operation, Monday - Friday 7:00 am - 7:00 pm, subject to change based on business needs. Ideally, candidate will also have: One or more years of Business to Business experience Multiple systems knowledge (ECPD, ACSS, WFM) Demonstrated flexibility to business changes that may impact your core responsibilities. Proven ability to be well organized, detail-oriented and able to complete repetitive tasks accurately. Demonstrated strong, independent decision-making skills based on documented guidelines and procedures Demonstrated ability to read, comprehend and adapt to process and procedural changes with ease. Proven ability to work independently in a fast-paced, rapidly changing environment, with limited oversight. Demonstrated flexibility to business changes that may impact your core responsibilities. Strong mathematical and statistical skills About the team: The Business Finance Operations (BFO) team is a wireless finance operations group responsible for ensuring that business and government channel activities adhere to Client's standards and guidelines. The team audits business channel activities and transactions, creates and maintains wireless customer profiles in ECPD, oversees promotional offers and discounts, applies and maintains wireless tax exemption status, and manages business channel OCCs. The BFO works closely with Client Business Group (VBG) operations teams and VBG customers. Note: Replacement posting for VZGTJP00056918 HYBRID: Tuesday and Wednesday the first three weeks of the month and two flex days for eight in-office days. No other locations being considered. Targeted Years of Experience: 3 to 5 years Daily attendance for this assignment is required with exception of Client specified Holidays. If pre-planned vacation or PTO, please do not apply. Training will be provided and it is crucial to the success of this project. The potential contractors should understand professionalism and their commitment to success, is a requirement in the training environment and on the floor once they complete training. Hybrid Schedule Model - Minimum 8 business days to be worked office monthly. Pay Range: $20 - $22hr on w2 The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

Customer Service Representative (CSR) - Printing Industry Specialist Are you an experienced problem solver in the printing industry with a passion for customer service? Join our team at IPCOMM, a leading printing company serving government and private clients, where attention to detail and industry expertise are paramount. We're seeking a dedicated Customer Service Representative (CSR) with a solid background in printing or related fields to bridge client needs with our production team. Key Responsibilities: Serve as the primary point of contact for clients, managing requests, and ensuring timely and clear communication. Coordinate closely with our production team to meet job specifications, deadlines, and quality standards unique to the printing industry. Provide accurate quotes, manage orders, and ensure high levels of customer satisfaction throughout the project lifecycle. Proactively handle client issues, track orders, and deliver effective solutions. Maintain precise records of client interactions, job specifications, and billing details. Qualifications: Must have: Experience in customer service specifically within the printing or related industry. Strong communication and organizational skills with the ability to juggle multiple projects and tight deadlines. In-depth familiarity with printing processes, terminology, and industry-specific challenges. Experience with government contracts and compliance is a plus. Why Join Us? Be part of a team that values quality, client satisfaction, and industry expertise. Competitive salary and benefits package. Opportunities for growth in a dynamic, fast-paced environment. Job Type: Full-time Pay: $16.00 - $24.00 per hour Expected hours: 40 per week Benefits: 401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Shift: Morning shift Experience: Printing Industries: 3 years (Required) Ability to Commute: Decatur, GA 30035 (Required) Ability to Relocate: Decatur, GA 30035: Relocate before starting work (Required) Work Location: In person

Insight Global is seeking a Technical Customer Support Representative to work onsite in Marietta, GA for a client within the payment services industry. This person will be responsible for a high volume of inbound calls supporting merchants and customers issues. This rep will be resolving issues related to hardware, software, and/or networking issues with terminal devices/POS systems. In this role, you will be responsible for patiently leading customers through resolving their technical issues, placing orders for new and replacement equipment, helping to resolve software issues, and taking ownership of client issues to ensure client satisfaction. This role is onsite 5 days a week and this team operates 7 days/week so flexibility with work schedule will be expected. 2+ years of experience in a high volume, fast-paced inbound call environment Experience with resolving technical issues virtually (hardware, software, networking, etc.) Customer service skills with clear and concise communication Experience with using telephone software and experience with Office Communications software (Teams, Slack, etc.) Plusses: Fluent in Spanish Experience working with POS systems or terminal devices Experience in the financial or payment services industry Compensation: $20/HR - $22/HR Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Project Manager - Operations Employment Type: 1 year Contract We are seeking an experienced Project Manager with strong leadership capabilities to oversee a team of 30+ professionals within a tax operations environment. This is a contract role requiring on-site presence in Alpharetta, GA under a hybrid work model. The ideal candidate will bring a mix of operational leadership, tax expertise, and project management skills to drive productivity, foster a strong team culture, and ensure timely and accurate tax filings. Key Responsibilities: Oversee daily operations of the tax support team to meet quality and productivity standards Manage critical workflows and deadlines related to tax compliance and filings Collaborate with cross-functional teams including Finance, Payroll, Legal, and external vendors Track team KPIs, analyze performance trends, and present monthly business reviews Guide team on compliance-related issues and process improvements Serve as a backup leader and handle escalated issues as needed Coach, mentor, and develop team members, including performance evaluations and development plans Ensure accurate and timely filing of federal, state, and local taxes Monitor tax dashboards and reporting tools to maintain service levels Identify tax liability reduction opportunities (e.g., credits, surcharges, voluntary contributions) Participate in task forces and cross-business strategic initiatives Qualifications: 3-5 years of direct project or operations management experience 3-5 years of leadership experience, preferably managing large teams Exceptional interpersonal, presentation, and stakeholder engagement skills Proficient in Microsoft Office; advanced Excel skills highly preferred Strong organizational, time management, and analytical skills Ability to mentor and lead teams through change and development Preferred Qualifications: Bachelor's degree Experience with PEO operations and structure Advanced Excel (macros, pivot tables, formulas, data visualization) Prior leadership training or coaching certifications In-depth knowledge of SUI, SIT, Local, and Federal tax compliance Note: This is a contract role with no opportunity to convert to permanent employment. Candidates must be local to the Alpharetta area and able to work a hybrid schedule

Customer Care Manager - Capital Equipment / Packaging Machinery An international leader in industrial equipment solutions is seeking a Customer Care Manager to support its growing After Sales operations. This role is critical in managing customer requests related to technical issues, emergencies, and troubleshooting, ensuring high levels of responsiveness and service throughout the equipment lifecycle. As the key interface between customers and internal technical teams, you'll coordinate interventions, follow up on service delivery, and ensure customer satisfaction-always with a strong focus on Health, Safety, Security & Environment (HSS&E). Key Responsibilities: Handle and prioritize incoming customer calls, assess technical needs, and coordinate appropriate support actions Manage service requests from creation to resolution, working closely with Planning and Product Support teams Track non-conformities and lead resolution processes, ensuring clear communication with the customer Support field service engineers during onsite interventions Ensure accurate and timely creation of sales and service orders Deliver technical reports and coordinate audits (diagnostic visits, ECO audits, line audits) Organize preventive maintenance and emergency interventions Oversee warranty cases and ensure procedural compliance by all team members Maintain ongoing communication with Supply Chain, Sales, and Marketing teams Profile & Experience: Bachelor's degree or equivalent; business or technical education is a plus Fluent in English; knowledge of Italian or French is a strong asset 5+ years' experience in After Sales or production environments within capital equipment or packaging sectors Strong technical knowledge of production equipment or complete line systems Customer-focused with excellent communication, problem-solving, and organizational skills Able to manage multiple priorities and work autonomously in a dynamic environment

DLRdmv™ creates and deploys innovative Title & Registration technology and Governmental Compliance solutions to the Automotive Industry. DLRdmv provides an exciting, entrepreneurial work environment for individuals interested in being a part of a growing company that is fully committed to serving its customers. Job Overview The Customer Experience Specialist plays an integral role in the success of DLRdmv and our DLR50 software product. The Specialist will execute out of state title and registration applications that have been submitted by our automobile dealership clients to ensure everything is accurate and meets the applicable state requirements. This position will report to the DLR50 Operations Manager. Responsibilities and Duties Examine documents for accuracy Communicate clearly and in a timely manner with field and department team members with any information or documents needed. Make accurate corrections when needed. Report habitual errors to manager. Work diligently and accurately to meet personal and team goals. Qualifications A minimum of a High School Diploma or equivalent is required. Quality writing and communication skills. Attention to detail. Ability to work independently. Ability to maintain high level of confidentiality. Knowledge of Microsoft Systems

AJ Madison, a leading Appliance retailer is looking for a seasoned Customer Advocate to support our existing and growing clientele. The Customer Advocate will liaise cross-departmentally to provide critical, strategic support services to our sales staff throughout the lifecycle of our customer's appliance purchasing experience. Responsibilities include, and are not limited to: Support and provide immaculate service to customers in person Provide timely and accurate information to customer inquiries in a fast-paced environment Build rapport with customers and engage with them in an inviting, friendly, and professional manner Process customer orders and changes, according to corresponding policies and procedures Complete precise data entry Escalate unresolved issues in a timely manner, following policies and procedures Research required information using all available resources to satisfy customer inquiries Maintain a dynamic knowledge of all company procedures and policies Qualifications: A minimum of 4 years' experience working in a customer service role Superb communication skills, written and verbal Must have excellent email demeanor, exuding confidence with a clear, inviting, and professional tone Excellent computer skills and comfort in navigating multiple systems, proficiency in Microsoft Office Excellent time management skills Must be able to prioritize tasks efficiently with minimum direction Detail and customer service centric

About Us We are Cyclomedica - bringing light into nuclear imaging since 1986. We have paved the way with nuclear medicine solutions in Australia and around the globe. From innovation, development to clinical practice applications - we are the world leaders in functional lung ventilation imaging with our proprietary technology: Technegas . Created and manufactured in Australia our flagship product Technegas has revolutionised diagnostic lung imaging and today transform the lives of millions of patients in 66 countries around the world. Following U.S. FDA approval, we are proud to bring this innovative technology to the U.S. market, expanding our mission to redefine excellence in nuclear medicine. Join us as we continue to shape the future of nuclear medicine. About the Role This role will be responsible for providing a wide range of Cyclomedica customer service and support / coordination of activities for the Sales, Service, Operations, Clinical Applications, and Administration teams within Cyclomedica. It is a part-time position, approximately 20 hours per week. Key Responsibilities Customer Service • Work collaboratively with our customers, the sales, service, administrative and company team. • Work cross functionally with the head office and global teams as required. • Deal with incoming customer enquiries. • Assisting the sales | service | administration team with daily administration activities. • Assist in preparation of customer proposals | agreements | tenders and manage regular follow up with customers • Manage | assist in the processing of customer orders - processing | order placement with suppliers | order status | stock receiving | dispatching | invoicing and shipping documentation (local and global). • Communicating internally important feedback from customers. • Assist in coordinating, responding and steering queries from customers relating to our products and services. • Distribution and follow up of customer information | notifications. • Assist with trade show preparation including managing inventory and coordinating shipments to / from shows • Assist in reporting monthly sales tasks, active proposals, open | back orders to the sale team • Assist in installation planning | co ordination Admin • Maintain and update accurate customer records | licenses | CRM systems. • General administration duties. • Assist in Executive Team Support including Management meeting preparation | coordination | contract | document | report management | file administration | communication | events/conferences • Record keeping | filing • Supporting the sales team with general operations to help reach the team's objectives. Finance and Accounting • Assist in overseeing the entering and processing details • Assist in the sales and purchase order processes both locally • Reconciliation support and assistance as required • Accounts Receivables as required • System inventory receipt as required Required Qualifications and Experience • Advanced computer skills and knowledge of MS office • Knowledge of Pipedrive a plus • Exposure to an office administration environment • Knowledge of clerical and administrative procedures and systems • Knowledge of principles and practices of basic office management • Exceptional communication skills - written and verbal • Flexible and adaptable, open to change • Ability to demonstrate tenacity and resilience and maintain drive and focus in the face of challenges or setbacks • Proactively seek solutions, showing persistence in problem-solving and a commitment to achieving objectives • Ability to prioritise, plan and organise • Problem solving ability • Information gathering and information monitoring • Attention to detail and accuracy • Ability to work collaboratively as part of a team Why join our team? • Rare opportunity to join a company that manufactures both drug and medical devices • Competitive and attractive salary package • Professional development opportunities • Be part of an inspired and talented team • Company culture that values respect, collaboration, innovation and ethics We are committed to providing products, services and solutions that improve clinical outcomes every day. If you feel the same - we would welcome your application!

“Let goodness, fairness and most importantly, love prevail in business; profits will inevitably follow.” - NK Chaudhary, founder Jaipur living is a socially conscious luxury brand with a passion for people, products, and design. A differentiated challenger brand, Jaipur Living is known for its beautiful rugs and textiles. Jaipur Living products can be found in the finest homes, and the company prides itself in providing only the highest quality products, a transparent and ethical supply chain, and a distinctively thoughtful customer experience, with personalized support and custom offerings. Headquartered in a northwestern suburb of Atlanta, Jaipur Living designs, manufactures, and distributes rugs and other textiles through its extensive network of high-end interior designers and design firms, national retailers, and third-party ecommerce partners. The company continues to grow rapidly, experiencing double-digit annual growth every year for the past decade. This growth can be attributed to the care Jaipur Living puts not only in their customers, but their employees as well. Employees at Jaipur Living are encouraged to collaborate, think independently, and stretch the creative process to develop new ways of marketing and distributing their products around the world. In August 2022, the company opened a new studio adjacent to its headquarters that, at over 17,000 square feet, functions as a communal space for design professionals to visit to experience Jaipur Living's products. The studio encapsules not only our beautiful product but also ways Jaipur makes lives beautiful through The Jaipur Rugs Foundation. What we do for our team members: Give competitive benefits and salaries. Provide a professional and friendly work environment. Maintain a modern, sleek facility, which complements our attitudes and desires. Create opportunities for growth inside the company. Give access to an on-site basketball court and gym complete with a yoga studio and showers. Encourage employees to collaborate over an organic community garden. Our Values Empowerment • Inclusiveness • Responsibility • Progressive Learn more about our company story here: **************************************************** The Jaipur Rugs Foundation Since 2004, the Jaipur Rugs Foundation has worked to improve the lives of rug-weaving artisans in India. This is done through training, skills development, and social interventions. By focusing on the ideas and solutions that create social value, the Foundation supports the dignity and heritage of these traditional artisans, believing that healthy and sustainable communities are key to the survival of traditional rug weaving. Jaipur Living has made ethical and socially conscious global citizenship the foundation of its business. Through social initiatives and the Jaipur Rugs Foundation, the company supports a supplier ecosystem without a middleman of more than 40,000 artisans in 700 villages across India by providing them with a livable wage, access to health care, leadership education, and opportunities for personal growth and development. Combining time-honored techniques and of-the-moment trends, every Jaipur Living product is as ethically and responsibly made as it is beautiful. Learn more about the Jaipur Rugs Foundation here: *************************** Overview We are adding a highly motivated and energetic Customer Success Specialist to our team. At Jaipur Living, our Customer Success Specialists help our company thrive and grow by not just maintaining but improving our customer's experience in this ever-evolving industry. Our client base consists of many different distributers from boutiques to major retailers, so it is important for our Customer Success Specialists to be adaptable and have excellent communication skills. Essential Duties & Responsibilities: Directly assist our sales team by managing the customer experience for a territory, along with answering inbound calls, emails, and possibly live chats. Act as a brand ambassador and knowledge source when it comes to our values, product, policies, and procedures. Provide customers with positive interactions by fulfilling their needs and answering questions timely and accurately. Work cross-functionally with the Distribution Center, Accounting, Sales, and Planning teams to fulfill customer requests and resolve order issues both professionally and in accordance with the Customer Success department standards. Master our internal operating systems to effectively manage open orders and ensure timely release to the Distribution Center for shipping. Communicate quickly and effectively with customers and team members. Skills & Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 2-4 years of B2B/corporate customer service experience Exceptional time management, organizational, multi-tasking, and follow-up skills Excellent communication and interpersonal skills with the ability to collaborate effectively across teams. Exhibit strong professional business acumen with effective communication and the ability to build and maintain customer relationships Strong problem-solving skills with the ability to handle complex customer inquiries independently Experience with Microsoft Office (specifically Outlook, Word, and Excel) Proficiency in navigating and utilizing ERP systems and cloud-based business solutions Hands-on experience using Salesforce or a similar CRM platform is preferred but not required Call-center experience is a plus! Physical Requirements: Remaining in a seated position for long periods of time Standing is to remain on one's feet in an upright position without moving about The ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by schedules breaks and/or lunch period Lifting and transporting items that could weight up to 25 pounds Entering text or data into a computer by means of a traditional keyboard Expressing or exchanging ideas by means of the spoken work to impart oral information to clients and talent and convey detailed spoken instructions to other workers accurately and quickly The ability to hear, understand, and distinguish speech and/or other sounds such as in person and telephone Clarity of vision to see computer screens and workspace Employment at Jaipur is contingent on the completion of a criminal background check and a drug screen, with the results being negative. Jaipur employees are subject to pre-employment, post-injury, post-accident, reasonable suspicion and random testing for illegal drug usage. Management retains the discretion to add or change the duties of this position at any time.

We are seeking a highly organized, customer-oriented specialist to coordinate home installation appointments and provide outstanding end-to-end service. You will primarily work with customers and providers to ensure every installation is scheduled smoothly, customer needs are fully understood, and issues are resolved proactively. Key Responsibilities: Schedule and coordinate installation appointments with customers and providers. Confirm customer availability and site readiness before installation. Communicate all prep details to customers in advance. Maintain the installation schedule and related records in our CRM. Follow up after installation to ensure satisfaction and gather feedback. Quickly resolve any scheduling conflicts or delays. Collaborate with sales and customer service to ensure a smooth post-purchase workflow. Identify and report process improvement opportunities. Requirements: Proven experience in scheduling, coordination, or customer service (installation experience is a plus) Exceptional communication and organizational skills Strong attention to detail and problem-solving ability Comfortable using scheduling software, CRMs, and Google Workspace Ability to manage multiple appointments and priorities Friendly, professional demeanor with a customer-first attitude Preferred Qualifications: Experience in home improvement, outdoor living, or logistics coordination Familiarity with installation timelines, tools, or third-party service providers Why Join Us? Be part of a growing company committed to quality, service, and customer satisfaction Collaborate with a supportive and dynamic team Opportunities for growth and advancement Competitive pay and benefits package

Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 11,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Client Service Specialist at McGriff, a division of Marsh McLennan Agency (MMA). MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. As our Client Service Specialist on the McGriff Commercial Lines team, you'll support the service and production team in reaching overall agency revenue and retention goals by processing new and renewal business, updating and maintaining information in the client management system, addressing and resolving client questions and issues, escalating issues of increased complexity, providing clients with information including plan information, rates, contributions, and carrier contacts, assemble proposals and other presentations, assist in preparation of new and renewal proposals, stewardship reports, service plans, and comparisons, maintain daily client processing functions such as endorsements, policies, audits, pending cancellations, ID cards, and assist clients with claims resolution. Our future colleague. We'd love to meet you if your professional track record includes these skills: Assignment based primarily upon the individual's minimal level of experience and production capacity to service a midsize book of business High school diploma or equivalent Demonstrated proficiency in computer applications such as Microsoft Office Suite Demonstrate strong organizational and project skills Strong communication and interpersonal skills (written and verbal) Act with responsiveness, urgency and professionalism in all matters Prioritize work to achieve timely completion of the most critical and sensitive activities Respond quickly to client requests and work to provide appropriate information Accept accountability for the quality of work These additional qualifications are a plus, but not required to apply: Five years of industry specific experience Property and casualty insurance license LOB designations College or advanced degree We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you. Valuable Benefits. We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work. Some benefits included in this role are: Generous time off, including personal and volunteering Tuition reimbursement and professional development opportunities Hybrid Work Charitable contribution match programs Stock purchase opportunities To learn more about McGriff, a division of Marsh McLennan Agency, check us out online: ************************ For more information on careers, visit: *************************** or flip through our recruiting brochure: ********************** Follow us on social media to meet our colleagues and see what makes us tick: **************************************** ****************************************************** ************************************ ********************************** ***************************** Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. McGriff Insurance Broker | McGriff McGriff specializes in business and personal insurance, employee benefit solutions, risk management services, specialized industry expertise and more.

Under the direction of the Vice President-Construction Services, this position is independently responsible for managing, evaluating, and implementing construction projects for an assigned portfolio of between twelve (12) to approximately twenty (20) multifamily properties. Independently evaluates, manages, and executes construction projects - Requires strong project management skills for a portfolio of 12-20 multifamily properties. Develops and maintains a 10-year Capital Plan - Works closely with Investment Officers to align capital planning with business objectives. Conducts due diligence for new acquisitions - Evaluates properties, prepares capital budgets, and oversees independent engineers. Builds and manages vendor and contractor relationships - Ensures cost-effective and high-quality project execution through partnerships. Tracks project progress and provides budget-conscious solutions - Monitors construction activities, updates reports, and addresses challenges proactively. What You'll Need to Thrive: High school diploma or equivalent required. Bachelor's degree or equivalent in Engineering, Construction Management, or related field preferred. The successful candidate must be able to independently carry out the responsibilities of this position and typically possess 3+ years construction management experience. Computer literacy/spreadsheet proficiency required. Ability to verbally express the daily activities of the job to peers and management. Ability to present problems in a clear and concise manner with practical solutions as needed. Ability to write progress reports including project histories, problems, recommended solutions, and justifications for recommendations. Ability to perform basic mathematical equations including addition, subtraction, multiplication, and division. Ability to conduct project cost forecasting and scheduling. Ability to work on multiple tasks with varying deadlines. Extensive travel required, primarily local and within the assigned portfolio; must also be available to travel overnight 2-3 per year for team meetings, etc.

The Customer Service Representative - II is a 100% onsite role at our Manufacturing plant in Buford, GA. Individual accountabilities Provide exceptional service and support to our customers Quickly acquire robust knowledge of products and processes in order to best service our customers, both internal and external Communicate directly with customers to offer product solutions, provide technical information, and order status. Promptly, professionally, and accurately respond to customer requests received through multiple communication channels, within established time frames. Provide and follow up on quotes; recommend alternative products when appropriate, convert quotes to orders. Partner with Operations to ensure prompt shipments and on-time delivery Manage backorder and other daily reports Build and expand customer relationships to ensure repeat orders and increased business Support customers in quality issues, including issuing RGAs and expediting product replacement Meet or exceed established KPIs Follow documented best practices, policies, and procedures Other projects or assignments Shared accountabilities Contribute ideas and information for process improvement Support and contribute to cross-functional projects as needed Work cross functionally to ensure exceptional customer satisfaction Key linkages & interfaces / most important stakeholders Operations, Product Management, Sales, Procurement, Accounting Requirements of the job 3 years experience in B2B customer service call or contact center College degree or equivalent work experience Excellent written and verbal communication skills Mathematical / Technical aptitude Intermediate to advanced experience in Salesforce CRM, Various ERPs, MS Office Products (Excel, Word, PowerPoint) Experience working in distribution and / or manufacturing environments a plus Parameters for success (KPIs) Salesforce Case Queue Closure Rate Order Intake Response Time Quote Request Response Time Quote Conversion Rate NPS Scores (Customer Satisfaction) Workload Balance Dropped Call %

* REQUIRED: this client is specifically seeking candidates with at least 4 years of US Military experience (preferably JMOs [5-10 year O3])* Junior Military Officers // Infantry Officers // Armor Officers Korn Ferry Military Division has partnered with our client on their search for a Service Manager at their Lawrenceville GA facility. This is a Fortune 500 facilities services company, consistently named one of “America's Most Admired Companies”, with over 30,000 employees worldwide. As a long-time Korn Ferry Military client, they strongly support the US Military and have great respect for the Leadership it produces. They have hired over 30 JMO in the past 7 years - all of them have greatly advanced in their careers; with over 400 facilities throughout the US, there is unlimited growth potential in this organization! Compensation: $125,000-130,000 OTE 1st year ($90K base + $30-40K bonus potential + $450 monthly car allowance + car insurance + monthly vehicle maintenance.) What You Will Do: Direct management of a Customer-Facing Service team (approximately 15 team members.) Hiring and Performance management - will manage overall team performance while fostering a safe working environment. Train your team on effective sales techniques (achieving sales, profit, inventory and payroll goals.) Provide hands-on support to direct reports (to include accompanying service representatives to customer sites, or visiting customers alone when necessary, to assist in the pick-up and delivery of products or services) Facilitate successful resolution of customer related issues, as needed. Manage budget and any operational issues that affect service. Will be provided with a company-owned vehicle for traveling to and from customer locations Education and Work Experience: at least 4 years of US Military experience required; specifically looking for JMOs (5-10 year O3); Army Officers, Infantry Officers highly preferred Needs strong Team Management experience; experience in industrial sales or customer service highly preferred Title: Service Manager Location: Lawrenceville GA Client Job ID: 510620983

Are you an experienced group travel professional with exceptional leadership skills? This is your opportunity to guide a team of Travel Consultants, manage complex group travel bookings, and deliver top-tier client service. In this supervisory role, you'll oversee daily operations, drive performance, and ensure the seamless execution of group travel programs from air costing to on-site support. Key Responsibilities: Lead and support a team of Travel Consultants in daily operations and client program execution Monitor and coach staff to meet and exceed performance metrics and quality standards Interface with clients, including VIP contacts, to ensure satisfaction and resolve escalations Coordinate group flight tracking, ticketing, and deadline management Produce air costing reports and surveys for client review Supervise onboarding, training, and performance management for team members Collaborate with workforce management on scheduling, meetings, and team coordination Maintain compliance with internal policies, HR protocols, and security standards Contribute to continuous improvement and company-wide initiatives Provide on-site event support as needed Qualifications: High school diploma or equivalent; relevant contact center experience accepted 3-5 years of corporate travel experience; group travel booking required Prior leadership or lead consultant experience strongly preferred Proficiency in GDS systems and other travel/contact center tools Strong written and verbal communication skills Ability to analyze performance data and implement improvement plans Excellent customer service, team-building, and problem-solving skills Must be local or within commuting distance of Duluth, GA (hybrid schedule) What's Offered: Competitive pay up to $70,000 annually Hybrid work model Supportive and growth-oriented environment Comprehensive benefits package Opportunities to lead and innovate in the travel industry

YouDecide.com, a leader in the Voluntary Benefit industry, is hiring a customer support position in their call center . We are looking for someone with an outgoing and friendly personality, exceptional customer service skills, attention to detail, someone who is self-motivated with great time management, ability to multi-task and problem-solve. Prior experience in Property & Casualty is preferred but not required. Looking for candidates with the following skill set: Strong communication, both written and verbal Great active listening skills Exceptional interpersonal and rapport building skills A patient and empathetic attitude Strong time management and organizational skills Adaptability and flexibility Comfortable working in fast-paced environments Computer literacy Willingness to become Property & Casualty licensed Dependable This position is in an inbound call center assisting our member base. Position is Monday through Friday with standard business hours. This is a full time position with excellent benefits. This will turn in to a hybrid position, with some remote and in office work, after a 60-90 day training period.

Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 53,000 compassionate caregivers across 12 states. We're looking for people who care about others, who are willing to listen, lean in and make impactful change. Each role at Help at Home can have a positive impact in supporting our caregivers and clients. If you are someone who leads with passion and integrity and are looking to join a rapidly growing, industry leading team, Help at Home may be a good fit for you. Help at Home is hiring a Client Service Supervisor! This is a fully onsite role. Job Summary: The Client Service Supervisor may, where permitted, develop, and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client's care. This Client Service Supervisor will be responsible for supporting clients with Intellectual and Developmental Disabilities (IDD). Essential Duties/Responsibilities: Maintain elements of the assigned clients' files, and all related paperwork. Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records. Assigns homecare aides based on the client's overall needs and Plan of Care. Provides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver management team. Proactively communicates schedules and changes with clients, home care aides, referral sources, and management. Prioritizes client care and service and may conduct in home visits with a client to maintain perspective and connection, assess their needs and communicate any changes or needs to appropriate parties. Prepares and submits routine departmental reports as required. Records and maintains accurate documentation of the client's condition and overall service. Maintain and keep record of client satisfaction surveys, and client in-home visits to address areas of concern as well as to continue to build relationships. Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents. Provides education and coaching on changes to a client's Plan of Care. Maintains positive working relationships with clients, homecare aides and referral sources. Ensures compliance with local, state and federal laws as well as with Company policies and procedures. Performs other related duties as assigned. Education and Experience: At least 18 years of age. High school diploma or GED required. Bachelor's degree preferred. Current PPD, or Chest x-ray if applicable. Medicaid, Waiver, or Home Healthcare experience preferred. Other requirements pursuant to state or local rules as applicable. Required Skills and Abilities: Excellent organizational skills; ability to multitask and manage multiple responsibilities. Able to provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals. Strong problem-solving skills; ability to deal with conflict in a professional manner. Ability to multitask and manage multiple responsibilities. Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner. Basic computer literacy and typing skills. Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner. Physical Requirements: Ability to move, transport, or position up to 50 pounds. Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs. Ability to communicate effectively and clearly with others to exchange information.

The Field Service Manager is responsible for coordinating, scheduling, and supporting all field service and warranty repair activities. The ideal candidate will have experience with heavy equipment. Key Responsibilities: Lead and assist the field service team in daily operations. Schedule all field service and warranty repair work. Conduct site visits to assess the scope of work required. Provide timely customer follow-up and ensure resolution of service issues. Build and maintain strong relationships with customers. Prepare and submit quotes for all field service-related work. Additional Skills & Attributes: Participate in required safety programs and maintain a strong commitment to working safely. Perform additional duties as assigned by management. Demonstrated success in prior relevant roles. Use sound judgment and creativity to provide effective solutions for customer needs. High energy, self-motivated, with a strong work ethic. Excellent communication skills, including the ability to clearly convey service and warranty solutions via phone, email, and text. License, Certifications, or Training Requirements: Must have a valid class C Georgia driver's license. Non-CDL driver but is subject to the medical exam requirement. The driver must complete and pass a DOT Physical. Must have a valid DOT medical card in their possession while driving. Must have a qualified driving record.