Customer Service Supervisor Jobs in Hammond, IN

The Talent Innovation & Solutions (TIS) Digital & Analytics team implements and supports core, firmwide Talent applications leveraged to support key Talent strategies and processes. As Talent identifies opportunities to transform the way we deliver services, technology solutions will need to be implemented or updated to provide an enhanced experience to our professionals and to drive operational efficiency and effectiveness improvements across Talent. An experienced Preboarding Lead Specialist is needed to manage the ServiceNow Preboarding platform and Deloitte's ancillary preboarding tools for the Digital & Analytics team. This role requires strong technical operations skills, expertise in technical and functional areas, coordination with various groups (Employee Life Cycle, Consulting, technology, vendors), and meticulous attention to project work, documentation, and testing. Recruiting for this role ends on May 18th, 2025. Work you'll do In this role, you will: Support daily technical operations for preboarding Identify and resolve system support issues through tracking and analysis Collaborate on Background Check vendor issues with ELE, Office of Security, and TA Handle Tier 2 escalations for preboarding and start classes Ensure timely resolution of start class escalations from stakeholders Analyze data issues with data integrity lead and propose solutions Coordinate project progress with Consulting, Technology, and Talent teams. Tasks include creating plans, closing actions/decisions, tracking/escalating risks/issues, scheduling meetings, and recording design decisions. Participate in technical / integration design discussions to ensure preboarding has a seat at the table and to connect the dots to other Talent teams/project impacts. Engage in transformation projects (design, testing, cutover, hypercare). Document system changes. Advise the ELE Preboarding team on key project activities (cutover, SRT, hypercare). Collaborate with PMO, ServiceNow lead, and Deloitte Technology on support and enhancements. Assist in developing future state processes for change control, governance, release management, and testing. Manage system training and documentation for the system admin role. Qualifications Required: Bachelor's degree or equivalent experience 6 years minimum of relevant experience Experience with Talent systems and processes from ideation to deployment Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve Preferred Knowledge of Deloitte's Talent Acquisition Technologies (Avature) and Preboarding Solutions- ServiceNow HRSD Knowledge of the professional services industry ServiceNow experience Strong problem-solving and consultative skills Effective collaboration in a dynamic, client-focused, team environment Ability to work independently with an agile mindset Detail-oriented with excellent verbal and written communication skills Proficient in Microsoft Office (PowerPoint, Excel, OneNote, Word, Teams) Familiar with the professional services industry Information for applicants with a need for accommodation: ************************************************************************************************************ The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $97,900-$181,900. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. EA_ExpHire; EA_TALENT_ExpHire

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project. No experience required. There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque. We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market. Main Duties : Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.) Take care of the product being tested and use it responsibly Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.) Some In-Home Usage Tests projects may require participants to use MFour’s Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion® insights to gain unparalleled depth of responses) There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm Write reviews as requested in the In-Home Usage Test Daily Schedule for each project Requirements : Ability to follow specific instructions Excellent attention to detail and curious spirit Be able to work 15-25 hours per week and commit to a certain routine Have access to a computer and a reliable internet connection Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary. Benefits : Very competitive pay rate Weekly pay Work around your own schedule Learn about an exciting industry Telecommute (you can work from home, work or school) Most of the time you can keep the product you tested Additional information: Salary: 45 Frequency: Per hour Employment type: Full-time

Prestigious 1-800 psychic line has opportunities for quality Tarot and Psychic advisors. Render services from home by phone. No hold times, yearly increases, and good pay rate. All applicants will be tested. Professionals only, please.

American Standard Circuits is seeking a dynamic and results-driven Customer Service Manager to lead and elevate our customer experience strategy. This role will be instrumental in creating a world-class customer service organization by overseeing and optimizing the performance of both the Customer Service Representative (CSR) team and the Quoting team. The ideal candidate will bring a strong mix of leadership, operational excellence, and a deep passion for customer satisfaction in a fast-paced manufacturing environment. Key Responsibilities: Develop and implement a customer service vision that delivers exceptional support throughout the customer lifecycle-from initial inquiry through final delivery. Lead, mentor, and manage the Customer Service and Quoting teams to ensure prompt, accurate, and customer-focused communication and engagement. Monitor key performance metrics (e.g., response times, quote turnaround, on-time delivery communication) and drive continuous improvement initiatives. Collaborate with Sales, Engineering, and Production to ensure alignment and seamless handoffs between departments. Standardize customer service processes and tools to support scalability and efficiency. Resolve escalated customer issues with urgency and professionalism, always prioritizing customer retention and satisfaction. Oversee the quoting process to ensure pricing accuracy, timeliness, and consistency with internal cost models. Partner with leadership to identify technology solutions and automation opportunities to enhance the customer experience. Create training and development plans to grow team capabilities and improve service delivery. Support the integration of new business units and customers post-merger, ensuring consistent and high-quality experience. Qualifications: Bachelor's degree in Business Administration, Communications, or a related field (or equivalent experience). 5+ years of customer service or sales operations leadership experience, preferably in the electronics manufacturing or PCB industry. Proven track record of building and leading high-performing teams. Strong understanding of customer relationship management tools, quoting systems, and ERP platforms. Excellent communication, organizational, and conflict-resolution skills. Analytical mindset with the ability to use data to drive decisions and performance improvement. Experience in continuous improvement methodologies (Lean, Six Sigma, etc.) is a plus. What We Offer: A leadership role with significant influence on company success and customer satisfaction. A collaborative, growth-oriented environment in a technologically advanced manufacturing company. Competitive compensation and benefits package. The opportunity to shape the future of customer experience at a leading North American PCB manufacturer. PHYSICAL DEMANDS Ability to communicate with customers, management, and other co-workers is crucial. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods is common. Hearing and vision within normal ranges is essential for normal conversations, to receive ordinary information and to prepare or inspect documents. No heavy lifting is expected. Exertion of up to 10 lbs. of force occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines. WORK ENVIRONMENT The job is performed indoors in a traditional office setting. Activities include extended periods of sitting and extensive work at a computer monitor. This is an in-office position with flexible start/finish times.

Customer Consultant - Budtender - Full Time This is for the Chicago-612 N Wells Location Wake Up and smell the Roses! Are you looking to join a diverse, inclusive, positive environment where both customers and staff are our priority? We pride ourselves on our incredible team, from management to staff, who bring diverse skill sets from all walks of life to create Green Rose. Green Rose was established in 2021, and opened our flagship store in River North in November 2022, and our second location in Lincolnwood 2023. Customer Consultants/Budtenders (CC) will be responsible for assisting customers and will offer customers one-on-one consultations on product selection based on their deep understanding of the dispensary's product offerings. These positions will be required to work closely with the General Manager/Assistant General Manager and all departments, and others at the dispensary and within the company to ensure competency with new products added to inventory and ensure fluid and practiced communication skills towards accurately and efficiently assisting customers. The CCs will become trusted advisors to customers about cannabis products, their profiles, and their routes of administration. Following consultation, the CC will be responsible for completing sales according to company policies and practices, including ensuring records of the sale are entered into the POS and State's verification system correctly and completely. Experts on the floor, with customer interactions, product knowledge, and pure work-ethics to provide all customers with the best possible experience and ensure our returning customer base. The role will also consist of other front line operational duties with a basic understanding of back end operational duties. Required to handle money, manage codes, always ensure smooth traffic while always maintaining exemplary flow and great service. These duties listed are not exhaustive, and additional responsibilities may be assigned by management. Responsibilities included but not limited to: Greet and check in all customers Immediately engage with all customers to understand all wellness needs while recommending products Assess individual customer needs by asking proper, relevant questions to lifestyle to best determine what products to recommend Adhere to and promote culture of compliance Continued education and training to further knowledge of all products Assist in maintaining cleanliness and organization of store to include front and back-end operations and products Perform sales transactions including cash handling, using POS systems, and exercising and adhering to all compliance and regulatory measures Always maintain customer rapport and professionalism Train and adapt to all roles Manage time and respect all protocols under pressure and fast pace Other duties as assigned Position Qualifications: 2+ years in hospitality, cannabis or retail field Consistent and constant communication on all levels Accountability at all levels and for others Balanced decision making Eyes-Up Mentality Practical and pro-active actions/thinking Attention to detail, organized lead in all workspaces Position Job Requirements: - High school diploma or GED required - Must be able to pass a background check - Must be 21 years of age - Must possess a valid license or state ID - Must remain compliant with all city and state regulations and requirements for working in the industry - Must be able to walk/stand for extended periods of time - Must be able to work opening, closing and weekend shifts as needed - Willingness to be flexible - Travel is at times necessary Green Rose Core Values: The 5 “C's” of Green Rose Retail ~Customer Service~ Provide the best in class “Cannabis Experience” for everyone we encounter ~Compliance~ Pro-Active, and Steadfast reserve to ensure our practices are above standard ~Cannabis Knowledge~ Becoming a True Cannabis Expert; commitment to be the best at our craft ~Compassion~ Compassionate Cannabis Practices - Responsibly Excels & Unites us all ~Communication~ Communication - dissolves question, cultivates environments of uniqueness and diversification Cultivate Your Green Rose - Harvest the fruits of Stoic Standards, with the elegance of individual/unified uniqueness How we live our Core Values Accountability: Own and honor our commitment to always put others first Diversity: Treat everyone with respect Excellence: The little things matter most Integrity: Always do the right thing Mission Statement: In everything Green Rose does, we are always dedicated to our mission: Inspire and guide the human essence; one puff at a time Green Rose Dispensary is a Chicago-based veteran, female, Black and Latino owned adult use dispensary that empowers the customer with in-depth knowledge about the newest products on the market. Green Rose delivers the best products with the best customer service on the newest, most innovative platforms. We are dedicated to operating as a strong advocate for inclusion and the elevation of diverse voices for our employees and customers. Green Rose Dispensary is an equal opportunity employer who believes in the value of diverse voices and perspectives.

This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare. Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. Join us at the intersection of saving and sustaining lives- where your purpose accelerates our mission. Your role at Baxter As the Customer Service Supervisor you will directly lead and support a team related to a segment or segments of the organization's customer-facing operations. This position is accountable for ensuring that customer orders, returns and credits, complaints, requests, etc. are resolved in a timely, accurate, and cost-effective manner upon the first request. What you'll be doing Following company policy and stated terms of sale, develop effective systems and procedures to ensure the effectiveness of the Customer Service Department operations. Coordinates the activities of the Customer Service department with other internal departments, third party distributors, transportation, operations, customers and sales staff. Supervise all department employee's workload and may need to balance workloads and adjusts assignments to obtain most effective performance from all employees. Ensure that new employees are properly trained. May be involved in delivering training to staff as needed. Perform call monitoring and skill verification. Responsible for staffing, performance reviews, employee development, and salary reviews. Receive and answer inquiries from customers, sales staff, other internal departments, and vendors. Use judgment and diplomacy to handle complaints, make adjustments, answer or initiate correspondence and perform all other duties involving public contact. Escalation point for specialists on problems requiring special handling or those not able to be resolved at front-line level. Contact parties involved and take necessary action to resolve problems with internal departments and vendors (ex. Distribution). Take proactive steps as appropriate. Accountable as Area/Regional Key Contact for Distribution POC and Business Unit for service failure tracking, decision making and full resolution within timely basis. May serve on project teams and/or help develop new processes and procedures for the overall team. May have responsibility for implementing compliance procedures with federal and state regulations. What you'll bring Associate or Bachelors degree preferred. 1 year or more of relevant work experience within most recent 5 years, preferably in a regulated industry or an equivalent combination of education and experience. Strong communication, interpersonal, and leadership skills. Strong process and results orientations. Ability to work independently and manage multiple priorities in a matrix environment. Detailed understanding of customer service tools, systems and business processes Strong track record of prioritizing initiatives based on internal business acumen Strong organizational, analytical, and problem-solving skills. Ability to work independently and as part of a team, We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $64,000 - $88,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. #LI-BAXGEN US Benefits at Baxter (except for Puerto Rico) This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter Equal Employment Opportunity Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Know Your Rights: Workplace Discrimination is Illegal Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Recruitment Fraud Notice Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

Job Details Experienced Chicago, IL Full Time High School Diploma or GED $60000.00 - $80000.00 Salary/year None Day InsuranceCentral Services Supervisor (In Office) The Supervisor is responsible for the overall supervision of their assigned team. The Supervisor administers company best practices and works with the management team to develop long-range goals and objectives, analyzes costs, and supports the purposes of the Central Services Mail Room and TRISTAR. ESSENTIAL DUTIES AND RESPONSIBILITIES Under minimal supervision, manages and directs the activities of the staff, ensuring high-quality work performed in compliance with state laws and company procedures. Primary responsibilities include: This position may perform some or all of the duties listed below: Represents the company in a professional manner to both internal and external customers and clients* Directs the oversight and performance, and development of the employees within their unit* Setting team direction, resolving problems, and providing guidance to members of the team* Ensures performance standards of the team through continued training and coaching, quality assurance, along with regular performance evaluations* Promotes operations efficiency and quality by continuously improving processes/workflows and staff training to enhance efficiency, consistency, and quality* Ensures consistent and complete compliance with TRISTAR's policies and procedures* Supervises preparation of incoming and outgoing mail, couriers, and messenger services* Maintains communication among staff members in the department and communicates with the upper management team. Will advise all necessary parties of departmental challenges with recommendations if possible* Ensure the prompt set up and quality of Subrogation Claim Intakes* Ensure the prompt set up and quality of Workers' Compensation Claim Intakes* ECHO Exception Check Printing coordination Direct Check Printing for Workers' Compensation and Liability coordination Other duties as assigned including SCHIP and EDI cleanup* EQUIPMENT OPERATED/USED: Computer, date stamp, scale, meter. SPECIAL EQUIPMENT OR CLOTHING: Appropriate office attire. Qualifications QUALIFICATIONS REQUIRED: Education/Experience: High school diploma or GED. Knowledge, Skills, and Abilities: Ability to alphabetize and collate* Ability to follow written and spoken instructions* Ability to multi-task and work independently* Basic keyboarding skills* Ability to lift boxes of mail* Possess planning, organizing, conflict resolution, negotiating, and interpersonal skills* Excellent interpersonal skills and excellent organizational skills Ability to set priorities and work independently* Proficient with Microsoft Office applications, including Word, Excel, and PowerPoint* Other Qualifications: Prior supervision experience in a claims management or related industry

Ready to Shape Exceptional Customer Experiences? Join Hood Container as our Customer Service Manager! At Hood Container, we're not just about boxes; we're about building lasting partnerships and delivering unparalleled service. As our Customer Service Manager, you won't just manage a team - you'll be the architect of outstanding customer journeys. You'll be the vital link connecting our production floor to our valued customers, ensuring seamless communication and exceeding expectations at every turn. How You Will Contribute: Departmental Oversight: Managing the daily operations of the customer service department, including account management, estimating, order processing, inventory control, and tooling coordination. Team Leadership & Development: Providing direction, strategy, coaching, leadership, and training to the Customer Service Representative team. Internal Communication & Collaboration with Production & Sales: Participating in daily Production meetings and disseminating key information to relevant internal teams. Contributing to a cross-functional Sales Planning process, focusing on performance measurement and improvement strategies. Product Knowledge & Customer Needs Alignment: Maintaining comprehensive knowledge of company products and effectively matching them with customer requirements and business objectives. Process Improvement: Evaluating and refining customer service procedures to ensure efficiency and robustness. Customer Reviews: Managing and reviewing various aspects of customer accounts, including pricing, specifications, shipping details, and inventory changes. Inventory & Pricing Management: Managing and reviewing minimum/maximum inventory levels and related processes & assisting sales team with pricing estimates. Performance Tracking & Reporting: Tracking and reconciling weekly/monthly performance metrics against established targets. What it Takes: Bachelor's Degree or Comparable Work Experience Experience in a Manager Role leading & developing people Five or more years of Customer Service Experience OR similar experience in Corrugated Industry (Quality/Operations) Experience in Industrial Manufacturing or Packaging Industry Experience in the Corrugated Industry Preferred Why You'll Love Working at Hood Container: Competitive Pay & Benefits: We offer competitive pay, quarterly bonus, and a comprehensive benefits package to support your well-being. Starting base salary $100,000, higher salary based on experience. Learn more at ******************************* Career Growth: We invest in paid training and development to help you advance your career. Supportive & Empowering Culture: Join a team that values your contributions and helps you unbox your potential ! Sustainable & Growing Industry: Build a future in the corrugated packaging industry with a company that's expanding nationwide. At Hood Container, we believe a diverse and inclusive team drives success. We welcome individuals from all backgrounds who are ready to contribute and grow with us.

The function of the position is to lead a team of Customer First Support Representatives resolving customer issues in a timely matter such that we deliver an exceptional experience to our valued customers. focused on delivering an outstanding service to our internal and external clients. The manager will establish and monitor proper metrics to manage team performance in delivering an excellent customer experience. The role of the Supervisor, Customer First is to provide superb customer service by leading and motivating the customer first team. This individual provides general day-to-day direction to team members and serves as a go-to resource for issue resolution after escalation. The Supervisor, Customer First is responsible for handling all HR-related matters for their team members (including hiring, performance management, workload distribution, personnel issues, etc.). The Supervisor Customer First will be responsible for driving process improvements and collaborating with internal resources to drive continuous improvement efforts across the Customer First organization and the company, as well. The role will work closely with internal AR team members, IT, 3rd party service providers and other internal partners as necessary on special projects. A strong customer service mindset is required for success. This role will work closely with key customers and the cross-functional teams to understand and resolve issues while adhering to established company policies and procedures. Responsibilities Develop a work environment that supports employees and productivity by providing the tools, work space, training, and appropriate staffing levels to foster team cohesiveness, efficiency, effectiveness, and positive morale • Represent Customer First in the many cross-functional committees regarding strategic and tactical initiatives. Must feel comfortable being the "voice" of the Member when making decisions • Foster professional, working relationships with peers, leaders and all levels of the organization as needed • Manages and directs customer first representatives and holds accountable to metrics for the team • Designs and reports individual and departmental performance metrics for continuous improvement. • Challenges team members in providing exceptional support to both external and internal customers • Focuses on helping team members improve their skills and knowledge through day-to-day coaching • Directs staffing, training and performance evaluations to develop and improve the customer service and support function • Provide inspirational leadership in a time-sensitive and demanding environment Maintain and improve service by monitoring employee performance; identifying and resolving problems; preparing and completing action plans; managing internal systems and process quality assurance programs • Minimize employee mistakes by creating efficient process flows and collaborating across departments. Help identify inconsistencies and opportunities for process improvement • Prioritize customer experience over other metrics. Handles escalations as needed. Responsible for ensuring customer needs are met • Develop and implement strategic team plans to consistently improve team performance while also collaborating on employee action plans for individual development actions • Develops Dashboards and Reports for KPI and metric measurements for performance • Analyze trends against key performance metrics and draw insights that lead to action • Manages multiple simultaneous tasks and projects and can prioritize effectively to meet deadlines • Collaborates with business and IT partners to gather requirements and implement technology solutions; often serving as a liaison between teams • Seek continuous improvement through value added projects and analysis as well as reengineering of current business processes • Participate in special project work as required, such as systems implementation, etc. • Update and maintain SOPs and other documentation • Participate as an SME on cross organizational projects (process and technology) Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE • Minimum BBA/BS degree in Business related field preferred, or equivalent experience in lieu of degree • Minimum of five (5) years of management or customer support/care experience required • Conflict Management and decision-making experience • Ability to effectively influence, direct, lead, and motivate others while promoting teamwork • Possess excellent communication and stress tolerance skills • Ability to work independently, show initiative, and meet deadlines • Strong Microsoft Office suite skills • Articulate the vision, strategy, goals and objectives to the team & set clear and measurable goals • Flexible, detailed, and able to successfully accept change • Strong analytical and organizational skills • Ability to define problems, collects data, establish facts, and draw valid conclusions • Strong communication skills and the ability to influence others • Excellent communicator with all levels of organization Pay Range USD $70,000.00 - USD $85,000.00 /Yr. EEO Statement /Reasonable Accommodation Notice Worldpac is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require accommodations to perform the essential functions of the job, please contact ******************* for assistance. Worldpac is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, or veteran status. Worldpac offers a comprehensive benefits package designed to support the health, financial well-being, and work-life balance of its employees. Key benefits include: Health and Wellness: Medical, dental, and vision insurance plans to cater to various healthcare needs. Health Savings Accounts (HSAs) with company contributions for eligible plans. Flexible Spending Accounts (FSAs) for medical and dependent care expenses. Employee Assistance Programs (EAP) offering confidential counseling and support services. Financial Benefits: 401(k) retirement plan with company match to assist in future financial planning. Life and Accidental Death & Dismemberment (AD&D) insurance for financial security. Short-term and long-term disability insurance to protect income during unforeseen circumstances. Additional Perks: Paid time off, including vacation days and holidays, to encourage rest and personal time. Employee discounts on products and services. Location Type On-Site

The Van Drunen Family of Companies is growing! The Customer Service Manager plays a critical role in sustaining relevance and competitive position in changing markets by maximizing value to customers and influencing processes, and solutions with a critical and innovative approach. This person is a key leader on the Sales team responsible for leading Account Services in providing a customer service experience that consistently exceeds all service levels and customer expectations. The Customer Service Manager will inspire and advocate for world class customer service and continuous improvement within the Account Services team and within the greater Sales Team, while challenging the status quo to promote bold thinking. This is a role for a seasoned professional, who is passionate about service, possessing strong leadership and management skills and the ability to drive change for increased customer satisfaction and operational efficiency. This Role is a part of the Sales Leadership Team. DUTIES AND RESPONSIBILITIES: Mentor, lead, and manage a team of Account Service Coordinators by providing the following: (1) clear expectations and deliverables (2) investing in ongoing coaching and feedback, and (3) facilitating ongoing development through training, teaching, challenging, and the promotion of Individual Development Plans. Develop and maintain Key Performance Indicators (KPIs) of customer service such as customer satisfaction and business retention. Develop strategies, policies, and processes that deliver consistent customer satisfaction from onboarding through all phases of the customer lifecycle, promoting retention throughout. Collect and analyze data to identify and understand customer needs and challenges and design action plans for support. Develop and maintain thorough and ongoing training programs for all Accounts Services Coordinators to support day-to-day activities and deliver consistent performance against KPIs. Establish systems of accountability for meeting KPIs that engage the team in continuous improvement. Plan, prioritize, and manage workflow to ensure proper functioning of the department. Partner with internal and external stakeholders to develop new and innovative ways of creating and maintaining long-term relationships that are grounded in outstanding service. Inspire passion for service on the Account Services team, throughout the Sales department, and across the entire organization by collaborating, educating, and championing the outcomes of exceptional service, both internally and externally. JOB EXPERIENCE: 7+ years of experience in a high-touch customer service environment 5+ years of experience managing teams Prior experience in food or nutrition industry a plus Previous experience in B2B customer support a plus. KNOWLEDGE & SKILLS: Passionate about seizing opportunities to exceed customer expectations and provide world class service. Expert understanding of key service delivery differentiators. Strong drive for process development, process improvement, and process implementation. Proven track record of leading and developing highly efficient and effective teams. Comfortable challenging organizational norms and accepted thinking to improve effectiveness. Ability to drive change at a strategic level while being equally adept working operationally. Strong written/verbal communication and interpersonal skills with the ability to interact with all levels of the organization. Must be able to apply practical reasoning and display strong decision-making skills. Must have excellent prioritization, time management and problem-solving skills. Must have high attention to detail. Results-oriented and process driven, with high expectations of self and team. Prior experience developing and executing short- and long-term service-focused strategies. Ability to influence and drive organizational change Demonstrated success in teaching and training others on both technical and conceptual topics. Computer Skills: Proficient in use of Microsoft software programs (i.e., Excel, Word, etc.) Familiarity with Deacom ERP a plus EDUCATION: Bachelor's degree in Business Administration or related Business discipline. PHYSICAL REQUIREMENTS: Sit and use a computer for a long period of time. Manual and physical dexterity needed to operate a computer keyboard and handle paper documents. Sufficient near vision acuity to read information appearing on computer display screen, hand-written forms, and printed on paper. Adequate hearing and verbal abilities to communicate effectively in person and by telephone/video. The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. WORKING CONDITIONS: Indoor office environment, may on occasion be exposed to loud sounds and distracting noise levels, such as from office equipment Expected Pay Range: $90,000/year-$115,000/year, exempt Bonus: This role may further qualify for supplemental compensation in the form of bonus and incentive programs, contingent upon achieving pre-established individual and company performance metrics. Benefits Eligible: Yes Benefits Available: benefits-summary-2025.pdf Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and technical skills required of personnel so classified. In the Van Drunen Family of Companies, commitment to excellence is in everything we do! As a global ingredient and nutritional supplement supplier to the world's best companies, we thrive on nourishing others with our products and our care for people. If you are looking to make an impact and grow with a family-friendly, values-driven company, you'll fit right in with the Van Drunen Family of Companies! Our employees are the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, creativity, innovation, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our Company's achievement as well. The Van Drunen Family of Companies is an Equal Opportunity Employer and prohibits discrimination and harassment of any type. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. If you are an individual with a disability in need of assistance or an accommodation during the application process, please contact us at ************************. Van Drunen Family of Companies does not accept unsolicited resumes. Any resumes, CV's, and other unsolicited assistance from search firms that do not have a submitted request and written search agreement for a position-specific requisition will be deemed the sole property of Van Drunen Family of Companies and no fee will be paid in the event the candidate is hired by our Company. Equal Opportunity Employer: Disability/Veteran

AO Globe Life is Hiring in Illinois: Life Insurance Agent - Unlimited Growth Potential At AO Globe Life, we provide individuals with the opportunity to build a career in life insurance sales, starting as an agent and advancing into leadership. Our team helps families secure their financial future while offering uncapped earning potential and a clear path to management. If you are motivated, coachable, and ready to take control of your career, this is the opportunity for you. What You'll Do: Consult with Clients: Educate individuals and families on life insurance options to help them make informed decisions. Manage Inbound & Outbound Communications: Respond to client inquiries, schedule appointments, and guide them through policy selection. Sales & Customer Success: Provide tailored solutions to ensure customers receive the right coverage for their needs. Product Expertise & Compliance: Stay up to date on life insurance products, underwriting, and industry regulations. Build & Grow: Develop long-term client relationships while establishing a foundation for success in sales and leadership. Why Join AO Globe Life? Start as an Agent, Grow into Leadership - Career advancement is based on performance, not tenure. Performance-Based Pay & Bonuses - Weekly pay with commissions and incentives tied to sales performance. Comprehensive Training & Licensing Support - We provide the tools and mentorship needed to become a licensed life insurance agent. Unlimited Growth Potential - No cap on earnings and a structured path to leadership. Unionized Benefits & Stock Options - Access to health, dental, and vision coverage, plus long-term financial opportunities. What We're Looking For: Driven & Coachable: Willing to learn and apply training to succeed in a performance-based environment. Strong Communicator: Confident in explaining financial concepts and building client relationships. Sales-Minded: Motivated by helping others while earning based on results. Goal-Oriented: Ready to take charge of your career and move into leadership. Must Be Able to Obtain a Life Insurance License Apply Now to Start Your Career in Life Insurance Join AO Globe Life in Illinois and take the first step toward a rewarding career with unlimited growth potential. Start as an agent, earn based on your success, and work toward leadership opportunities. All interviews are conducted via Zoom. Apply today to take control of your future with AO Globe Life.

About Us: At Source Logistics, we specialize in offering customized logistics and supply chain solutions in US markets, including Full Service Warehousing, Order Processing, E-commerce Fulfillment, Marketing Fulfillment, Complete Transportation Solutions, and Information/Data Supply Chain Services. We support a variety of industries such as food and beverage, apparel, retail, health and beauty, medical, industrial, technology, financial, and more. Our mission is to help US and foreign-based companies expand their presence in the US by delivering competitive and tailored supply chain solutions. We currently manage 3.9 million square feet of warehouse space, strategically located throughout the US, with facilities in Los Angeles, CA; Chicago, IL, N. Monroe, NJ; Portland, OR; Houston, TX; and Laredo, TX. Responsibilities: •Organizes, directs, and monitors daily activities of customer service representatives. •Distributes workload to customer service team; monitors and reviews performance. •Monitors service calls to observe customer service representatives' demeanor, technical accuracy, and conformity to company policies; provides feedback as needed. •Monitors and analyzes productivity of customer service representatives; generates reports based on analysis. •Fields questions from customer service representatives and clients; recommends corrective services to address customer complaints. •Establishes procedures, prepares and coordinates schedules, and expedites workflow. •Compiles status and work-volume reports for management. •Maintains records of customer service requests and complaints. •Hires, trains, motivates, and rewards customer service representatives. •Manages workers and resolves grievances. •Possesses and maintains thorough knowledge product information. •Prepares reports and correspondence as needed. •Performs customer service representative duties as needed. •Performs other related duties as assigned by management. SUPERVISORY RESPONSIBILITIES: •Directly supervises employees within the customer service department. •Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. •Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Requirements: •Bachelor's degree (B. A.) or equivalent, two to four years related experience, or equivalent combination of education and experience. •Basic competence in duties and tasks of supervised employees. •Strong organizational, problem-solving, and analytical skills •Ability to manage priorities and workflow •Excellent customer service and interpersonal skills. •Demonstrated ability to supervise and motivate subordinates. •Good judgement with the ability to make timely and sound decisions •Creative, flexible, and innovative team player •Commitment to excellence and high standards. •Excellent written and verbal communication skills. •Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. Bonus Points: Bilingual in Spanish Warehousing/ logistics/ supply chain experience Perks: Bonus eligible. Great benefits package 401k plan with company match Generous PTO policy

Schedule: Monday-Friday 8:30 AM - 6:00 PM Status: Full Time (Exempt) Compensation: $80,000 $300 Sign-On Bonus After The Completion of the 90-Day Probationary Period Midwest Distribution, a leading vape distribution company, is seeking a Warehouse Customer Service Manager (B2B) to oversee the operational aspects of the customer success function. This role focuses on optimizing the processes, tools, and systems that support the customer success team in delivering an outstanding experience to our business-to-business (B2B) clients. The ideal candidate must have strong expertise in customer success strategies, process improvement, data analysis, and cross-functional collaboration, ensuring that all operational workflows are streamlined to meet customer expectations and company goals. The Warehouse Customer Service Manager (B2B) will work closely with the customer success team, shipping team, sales team, logistics team, accounts team and our customers to drive operational excellence, implement scalable processes, and track key metrics to ensure customer satisfaction and retention. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Operational Management: • Oversee the day-to-day operations of the customer success team, ensuring that processes, tools, and workflows are efficient and optimized to support the success of B2B clients. • Develop and implement operational strategies to scale customer success processes in alignment with company growth goals. • Collaborate with cross-functional teams (shipping, sales, logistics, product, IT) to ensure that customer success operations are aligned with overall business objectives. Process Improvement: • Identify inefficiencies in customer success workflows and develop strategies to streamline processes, reduce friction, and enhance productivity. • Lead initiatives to automate repetitive tasks, implement new technologies, and integrate customer success tools (e.g., CRM, customer feedback systems) with other internal platforms. • Continuously refine and document customer success processes to ensure consistency and high-quality service delivery across the team. Data Analysis & Reporting: • Track, analyze, and report on key customer success metrics (e.g., customer satisfaction, retention rates, response times) to senior management and make data-driven recommendations for improvement. • Use data analytics to forecast customer needs, optimize staffing levels, and identify trends in customer inquiries or service issues. • Monitor customer health scores and proactively address any operational issues impacting customer success or retention. Team Support & Enablement: • Provide the customer success team with the tools, resources, and training needed to efficiently manage customer inquiries, orders, and issues. • Conduct regular training sessions and workshops on process improvements, customer management best practices, and new systems/tools being implemented. • Ensure that customer success representatives have access to accurate and up-to-date customer data and information to enhance their interactions with clients. Customer Journey Optimization: • Map out the customer journey from onboarding to renewal, identifying touchpoints where operational improvements can enhance customer experience. • Work with customer success managers to optimize the onboarding process, ensuring that clients are set up for success from the start. • Ensure that renewals, upsells, and cross-sells are handled efficiently by improving workflows and communication between the customer success, sales, and finance teams. Technology & Tool Management: • Oversee the implementation and management of customer success technology tools, including CRM systems, customer feedback platforms, and ticketing systems. • Partner with the IT department to ensure that systems are fully integrated, functioning properly, and meeting the needs of the customer success team. • Regularly evaluate and recommend new tools or system upgrades to improve the customer success team's efficiency and performance. Customer Feedback & Continuous Improvement: • Collect and analyze customer feedback to identify areas where operational changes can improve the overall customer experience. • Partner with product, logistics, and sales teams to address recurring customer issues, and implement changes to reduce future problems. • Lead post-mortem reviews after major customer issues to identify operational gaps and implement corrective actions. Collaboration with Internal Teams: • Collaborate closely with the shipping, product, sales, marketing, and logistics teams to align customer success operations with broader business objectives. • Work with the finance and account team to streamline processes for handling customer renewals, billing inquiries, and payments. • Act as a liaison between the customer success team and other departments to resolve issues and remove operational bottlenecks. Qualifications Education: • Bachelor's degree in business administration, Operations Management, Supply Chain Management, or a related field. Experience: • 5+ years of experience in customer success, operations management, or a related role, preferably in a B2B environment. • Experience in the distribution, logistics, or consumer goods industry is a plus. • Proven track record of improving operational efficiency within a customer success or service team. Technical Skills: • Proficiency in CRM systems (e.g., Salesforce) and customer success management tools. • Strong data analysis skills, with the ability to use analytics tools (e.g., Excel, Google Sheets) to drive decisions. • Familiarity with process automation and workflow optimization tools. Competencies: • Excellent organizational and project management skills, with a strong attention to detail. • Ability to manage multiple priorities in a fast-paced environment while ensuring high levels of service. • Strong problem-solving skills, with the ability to identify inefficiencies and implement scalable solutions. • Outstanding communication and interpersonal skills, with the ability to work effectively with cross-functional teams. • A data-driven mindset with a focus on continuous improvement and operational excellence. Supervisory Responsibility This position has supervisory responsibilities. Work Environment This role primarily operates in an office setting at Midwest Distribution's headquarters in Bensenville, IL. Physical Demands • This role requires frequent use of computers and other standard office equipment. Periodic meetings and training sessions may be required. • This is largely a sedentary role, and the employee must be comfortable with sitting in front of a computer for an extended period. Position Type/Expected Hours of Work This is a full-time position. The days of work are Monday through Friday with work hours from 8:30 AM to 6:00 PM. Travel Minimal travel may be required for training, client meetings, or collaboration with other departments. Additional Eligibility Qualifications None Work Authorization Must have legal authorization to work in the United States. What We Offer • Annual Performance Review-Up to 3% at 90-day Review. Up to 8% at yearly review • Annual Perfect Attendance gift card Ceremony • Casual Work Environment • Employee Assistance Program • Employee Birthday Celebration with Gift Card Distribution • Employee of the Month Celebration • Generous Paid Time off Program • Insurance Coverage which includes Medical, Dental, Vision and Life Insurance • Monthly Company Activities and Celebrations • Monthly Lunch Benefit Stipend • Paid Holidays • Potential for Advancement • Spotlight Employee Recognition • 401(k) with Employer Match Midwest Goods Inc. was founded in 2014 and is a wholesale distributor of vape and electronic cigarette products. We rely on meeting our ethical principles and maintaining our business integrity, as well as our approach to our business which we call Service Spirit, Team Spirit, and Spirit of Progress. In the spirit of service, we expect all of our employees to demonstrate professionalism, enthusiasm, integrity, and a welcoming attitude to our customers, vendors, and each other. Every day our employees combine their individual skills and contributions to achieve collective success. Our team spirit is based on a sense of shared purpose, communication, and mutual respect. Our business is to serve others and to continuously improve the services and products we provide. In the spirit of progress, we support and encourage all of our employees to shape their own future and to grow with the Company. We also encourage each employee to take the initiative and look for new, different, and innovative ways to better serve our customers and vendors. Midwest Distribution is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regards to race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under Federal, State, or local law. Midwest Distribution is committed to creating a workplace that inspires and enables our employees to be the best they can be so that we can grow as a company, team, and family. We believe diversity, equality, and inclusion is vital to driving our culture, sparking innovation, and achieving long-term success. For all of life's occasions and everyday moments, visit Midwest Events

Ashley HomeStore, the #1 Mattress and Furniture retailer in North America, has an immediate opening for a District Retail Operations Manager. The ideal candidate provides operational support to Retail Operations and designated store locations. Is responsible for the guest experience and looks for ways to enhance the customer's buying journey. Performs a series of audits to validate the integrity of day to day store operations. Is required to work 45-50 hours, weekly, subject to change based on business needs. Travels as needed. Pay: $50,000 yearly salary. OUR COMPANY OFFERS GREAT BENEFITS, INCLUDING: * Generous Paid Time Off (PTO) * Opportunity for advancement * Medical, Dental, Vision, & Retirement Benefits * 401k Plan * Employee Purchase Discounts of 30% or more KEY JOB RESPONSIBILITIES: * Completes monthly store scorecards and reports findings through the company's auditing software. * Reviews monthly scorecard with Guest Experience Manager, Store Manager, and Regional Director of Sales. * Creates action plans to improve underperforming metrics, based on the monthly store scorecard. * Manages internal communications in alignment with company protocol. * Works in various store locations, as needed, to provided operational support when store staffing levels are not met. * Provides store support and is easily accessible, to all locations, during peak sales days. * Conducts monthly phone audits. * Performs a series of weekly audits, to ensure store compliance, and addresses issues real-time with the Guest Experience Manager and Store Manager. If an issue continues to go unresolved, partners with the Regional Director. * Maintains a passing score on the monthly Retail Operations Scorecard. * Actively assists with new store openings. * Responsible for auditing, researching, and removing credit holds. * Prepares and administers training to store associates. * Assists in creating and/or updating standard operating procedures. * Assists in developing material, content, and training plans for new or revised processes. * Works with Customer Relationship Specialists, Store Support Advocates, and Guest Experience Managers to develop their customer resolution skills. * Evaluates the performance of the Customer Relationship Specialists and Guest Experience Managers and provides real-time feedback and recommendations to the Store Manager. * Is a steward of the company's mission, vision, and values and engages associates to embrace the company's culture. * Performs documented on the spot knowledge reviews and provides real-time coaching and feedback on a monthly basis. * Conducts second interviews for Customer Relationship Specialists and Guest Experience Managers; provides recommendation to Store Managers. * Responsible for personal self-development and learning through internal and external courses and reading. * Attends departmental meetings and trainings. * Occasionally, the District Operations Manager will be asked and expected to perform various, miscellaneous, and non-standard duties as required. Such duties are diversified in nature and may be changed from time to time to suit the needs of the company. Ashley HomeStore is an Equal Opportunity Employer. Ashley HomeStore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: The Customer Segment Consultant 1 role is responsible for New Hire/Academy FTE & Licensing pipeline tracking and reporting, owns and maintains training documents needed to onboard CCO associates, New Hires into Consumer Investments (CI), and New Manager Foundation Training. The focus for this individual will be to provide technical help and training to new associates & managers on the IEX/EEM application as well as reporting expected associate go live through partnership with the Academy. Maintains internal policies and procedures and build strategic partnerships within the Consumer Investments enterprise (Executive Leaders, LOBs, Academy, etc.…) to ensure all deliverables are met and up to date. This role will also provide support to the NICE IEX/EEM Technical Analyst Responsibilities: Builds strategic relationships with key business partners to ensure that CI contact center business initiatives are met, and that potential impacts to Clients & Service Levels are mitigated. LOB/Academy training doc creation/maintenance/delivery Owns and manages New Hire/Academy FTE & Licensing pipeline data from start to finish. Delivers Training around WFM tools and methods. Performs varied work assignments with limited supervision. Perform other duties as requested by supervisor. Assist with Tech Level 1 support / testing for NICE WFM applications Required Qualifications: 3+ years of direct contact center experience and working knowledge of WFM tools and methods (NICE IEX, OBI, Etc.), required. 2+ years prior WFM & reporting experience required (3-5 years highly preferred). Strong business, operational, and procedural knowledge of a call center required. Excellent Analytical and Quantitative skills required. Advanced knowledge of Excel / PowerPoint / Word required. BS/BA Degree and/or equivalent combination of education and experience required. Strong knowledge of Consumer Investments systems, processes, clients, and platform preferred. Prior business support / project planning experience highly preferred. Ability to adjust rapidly to changing demands and priorities. Excellent communication and written skills; clearly conveys concepts and information. Must exhibit excellent verbal and written communication skills. Strong organizational skills and attention to detail. Extensive time management and prioritization skills. Ability to work effectively under pressure and time constraints. Strong people skills. Ability to work independently. Ability to manage multiple priorities simultaneously. Must be a self-starter with excellent follow up, resolution and communication skills. Demonstrates the ability to effectively partner with senior leaders and build rapport with associates. Organized and professional with an ability to work with business partners to meet deadlines. Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - IL - Rolling Meadows - 1600 Golf Rd (IL3511), US - MD - Hunt Valley - 11333 MCCORMICK RD - HUNT VALLEY (MD5031), US - RI - Lincoln - 670 George Washington Hwy (RI1541) Pay and benefits information Pay range$72,100.00 - $114,400.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Bear Paddle is a facility dedicated to teaching children's swim lessons. The Customer Service & Enrollment Manager is responsible for executing exceptional customer service and lead management to ensure their location meets, or exceeds, monthly enrollment goals. This individual focuses on new family acquisition & existing family retention. Our Ideal Candidate: Outgoing, fun personality with past experience in closing sales "Customer First" attitude Loves working with children and families Core Duties: Provides tours, coordinates trial lessons and follows up with all digital enrollment leads Welcomes new students & families Delivers the highest quality customer service to families through professional greetings, account maintenance, and extensive knowledge of the Bear Paddle program Engages with Swim School Manager to drive optimal team member and family retention Recruits, interviews, trains & develops the Customer Care Team & their performance Secondary Duties: Drive deeper engagement with enrolled families ensuring participation at Family Swim, Camps, Make-Up and Catch-Up lessons, as well as reviews and referrals Manage any day/time changes for existing families in a manner that keeps them swimming Hosts fun, seasonal themed events Requirements High School Diploma or equivalent, Bachelor's Degree preferred 2+ years of customer service or sales experience Prior management experience preferred This is a full-time position with medical & dental benefits Evening and weekend availability is required Compensation $22-24/hour, with bonus potential and benefit options. Salary Description $22.00 - $24.00/hour

Responsible for the processes and systems related to the servicing of Prince customers. Directs the delivery of administrative and operational assistance designed to promote revenue growth and business retention, productivity, and ensures consistent levels of customer satisfaction. Also, acts as a resource to customers for all issues, advice, and guidance on handling unique business and/or production concerns. This is an onsite position that will split time between our Batavia and Carol Stream locations. ESSENTIAL DUTIES AND RESPONSIBILITIES * Directly responsible for the fulfillment of all Prince commitments with the customer base. Ensures that customers' requirements are satisfied. * Able to provide training, guidance, and professional development for all direct reports. * Supervises the review of PFM, E&O, and stocking programs. * Monitors customer service levels and searches for ways to improve on satisfaction metrics. Assures that customer receives all technical support and resources to improve/maintain relationship. * Receives and answers calls from customers in relation to requests or questions and ensures their problems are resolved; conducts follow-up. * Provides data and sales forecasts for production scheduling and material requirements. * Monitors market trends and conducts competitor analysis to assure continued relations with customers are maintained; identifies accounts where order activity may be reducing and to formulate plans to assure that accounts are retained. * Draws on knowledge and business experience to makes timely yet effective decisions (often on the spot) without needed input from other sources. * Determines customer service requirements by maintaining contact with customers; benchmarking best practices; analyzing information and applications. * Accountable for customer service quality. * Coordinates and provides direction for customers by taking the extra step of working across functions to ensure that a high level of customer service is maintained. * Works to develop and maintain a broad functional knowledge of all Prince capabilities including production operations and range of products. * Understands and follows Prince Industries quality certifications (i.e., ISO, QS) as relates to position. * Accepts special projects and duties as assigned. * Additional responsibilities as assigned. REQUIRED SKILLS / ATTRIBUTES * Prior experience in sales and/or customer service with knowledge of machining manufacturing. * Must be able to quickly understand the customer's business, their products and industry. * Ability to recognize and alert the organization to new business opportunities. * Must have solid follow-up skills. * Must be customer centric. * Ability to generate reports and business correspondences as needed. * Ability to communicate effectively both in oral and written form and interact appropriately with customers at all levels of their organization. * Excellent computer skills to effectively work with procurement related software (Vantage) generate correspondences, perform data entry input etc. * Excellent troubleshooting and problem-solving skills. * Excellent organizational skills required to complete work assignments and prioritize urgent matters. * Ability to multitask under pressure while coping with stress and maintaining a composed, professional manner in all circumstances related to customers or co-workers. * Ability to apply excellent business acumen and collaborative skills to work across functions when resolving problems. * Demonstrated management skills. * Confident and able to take the initiative when necessary. EDUCATION AND EXPERIENCE * Bachelor's degree in discipline related to functional work role with 5 years of relevant work experience or demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience in a related manufacturing environment. * Prior experience leading a team required. * Contract manufacturing experience required. PHYSICAL JOB REQUIREMENTS * Regularly required to walk or sit the duration of workday, 9 hours. * Frequently may lift, push or pull up to 45 lbs. * Frequently required to walk, stand, stoop, kneel, reach or bend. * Frequently required to perform repetitive hand movements when doing computer work or paperwork. * Specific vision abilities required by this job include close vision in which 20/20 vision or corrected vision to 20/20 vision is required.

Ashley HomeStore, the #1 Mattress and Furniture retailer in North America, has an immediate opening for a District Retail Operations Manager. The ideal candidate provides operational support to Retail Operations and designated store locations. Is responsible for the guest experience and looks for ways to enhance the customer's buying journey. Performs a series of audits to validate the integrity of day to day store operations. Is required to work 45-50 hours, weekly, subject to change based on business needs. Travels as needed. Pay: $50,000 yearly salary. OUR COMPANY OFFERS GREAT BENEFITS, INCLUDING: Generous Paid Time Off (PTO) Opportunity for advancement Medical, Dental, Vision, & Retirement Benefits 401k Plan Employee Purchase Discounts of 30% or more KEY JOB RESPONSIBILITIES: Completes monthly store scorecards and reports findings through the company's auditing software. Reviews monthly scorecard with Guest Experience Manager, Store Manager, and Regional Director of Sales. Creates action plans to improve underperforming metrics, based on the monthly store scorecard. Manages internal communications in alignment with company protocol. Works in various store locations, as needed, to provided operational support when store staffing levels are not met. Provides store support and is easily accessible, to all locations, during peak sales days. Conducts monthly phone audits. Performs a series of weekly audits, to ensure store compliance, and addresses issues real-time with the Guest Experience Manager and Store Manager. If an issue continues to go unresolved, partners with the Regional Director. Maintains a passing score on the monthly Retail Operations Scorecard. Actively assists with new store openings. Responsible for auditing, researching, and removing credit holds. Prepares and administers training to store associates. Assists in creating and/or updating standard operating procedures. Assists in developing material, content, and training plans for new or revised processes. Works with Customer Relationship Specialists, Store Support Advocates, and Guest Experience Managers to develop their customer resolution skills. Evaluates the performance of the Customer Relationship Specialists and Guest Experience Managers and provides real-time feedback and recommendations to the Store Manager. Is a steward of the company's mission, vision, and values and engages associates to embrace the company's culture. Performs documented on the spot knowledge reviews and provides real-time coaching and feedback on a monthly basis. Conducts second interviews for Customer Relationship Specialists and Guest Experience Managers; provides recommendation to Store Managers. Responsible for personal self-development and learning through internal and external courses and reading. Attends departmental meetings and trainings. Occasionally, the District Operations Manager will be asked and expected to perform various, miscellaneous, and non-standard duties as required. Such duties are diversified in nature and may be changed from time to time to suit the needs of the company. Ashley HomeStore is an Equal Opportunity Employer. Ashley HomeStore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status.

The Van Drunen Family of Companies is growing! The Customer Service Manager plays a critical role in sustaining relevance and competitive position in changing markets by maximizing value to customers and influencing processes, and solutions with a critical and innovative approach. This person is a key leader on the Sales team responsible for leading Account Services in providing a customer service experience that consistently exceeds all service levels and customer expectations. The Customer Service Manager will inspire and advocate for world class customer service and continuous improvement within the Account Services team and within the greater Sales Team, while challenging the status quo to promote bold thinking. This is a role for a seasoned professional, who is passionate about service, possessing strong leadership and management skills and the ability to drive change for increased customer satisfaction and operational efficiency. This Role is a part of the Sales Leadership Team. DUTIES AND RESPONSIBILITIES: Mentor, lead, and manage a team of Account Service Coordinators by providing the following: (1) clear expectations and deliverables (2) investing in ongoing coaching and feedback, and (3) facilitating ongoing development through training, teaching, challenging, and the promotion of Individual Development Plans. Develop and maintain Key Performance Indicators (KPIs) of customer service such as customer satisfaction and business retention. Develop strategies, policies, and processes that deliver consistent customer satisfaction from onboarding through all phases of the customer lifecycle, promoting retention throughout. Collect and analyze data to identify and understand customer needs and challenges and design action plans for support. Develop and maintain thorough and ongoing training programs for all Accounts Services Coordinators to support day-to-day activities and deliver consistent performance against KPIs. Establish systems of accountability for meeting KPIs that engage the team in continuous improvement. Plan, prioritize, and manage workflow to ensure proper functioning of the department. Partner with internal and external stakeholders to develop new and innovative ways of creating and maintaining long-term relationships that are grounded in outstanding service. Inspire passion for service on the Account Services team, throughout the Sales department, and across the entire organization by collaborating, educating, and championing the outcomes of exceptional service, both internally and externally. JOB EXPERIENCE: 7+ years of experience in a high-touch customer service environment 5+ years of experience managing teams Prior experience in food or nutrition industry a plus Previous experience in B2B customer support a plus. KNOWLEDGE & SKILLS: Passionate about seizing opportunities to exceed customer expectations and provide world class service. Expert understanding of key service delivery differentiators. Strong drive for process development, process improvement, and process implementation. Proven track record of leading and developing highly efficient and effective teams. Comfortable challenging organizational norms and accepted thinking to improve effectiveness. Ability to drive change at a strategic level while being equally adept working operationally. Strong written/verbal communication and interpersonal skills with the ability to interact with all levels of the organization. Must be able to apply practical reasoning and display strong decision-making skills. Must have excellent prioritization, time management and problem-solving skills. Must have high attention to detail. Results-oriented and process driven, with high expectations of self and team. Prior experience developing and executing short- and long-term service-focused strategies. Ability to influence and drive organizational change Demonstrated success in teaching and training others on both technical and conceptual topics. Computer Skills: Proficient in use of Microsoft software programs (i.e., Excel, Word, etc.) Familiarity with Deacom ERP a plus EDUCATION: Bachelor's degree in Business Administration or related Business discipline. PHYSICAL REQUIREMENTS: Sit and use a computer for a long period of time. Manual and physical dexterity needed to operate a computer keyboard and handle paper documents. Sufficient near vision acuity to read information appearing on computer display screen, hand-written forms, and printed on paper. Adequate hearing and verbal abilities to communicate effectively in person and by telephone/video. The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. WORKING CONDITIONS: Indoor office environment, may on occasion be exposed to loud sounds and distracting noise levels, such as from office equipment Expected Pay Range: $90,000/year-$115,000/year, exempt Bonus: This role may further qualify for supplemental compensation in the form of bonus and incentive programs, contingent upon achieving pre-established individual and company performance metrics. Benefits Eligible: Yes Benefits Available: benefits-summary-2025.pdf Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and technical skills required of personnel so classified. In the Van Drunen Family of Companies, commitment to excellence is in everything we do! As a global ingredient and nutritional supplement supplier to the world's best companies, we thrive on nourishing others with our products and our care for people. If you are looking to make an impact and grow with a family-friendly, values-driven company, you'll fit right in with the Van Drunen Family of Companies! Our employees are the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, creativity, innovation, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our Company's achievement as well. The Van Drunen Family of Companies is an Equal Opportunity Employer and prohibits discrimination and harassment of any type. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. If you are an individual with a disability in need of assistance or an accommodation during the application process, please contact us at ************************. Van Drunen Family of Companies does not accept unsolicited resumes. Any resumes, CV's, and other unsolicited assistance from search firms that do not have a submitted request and written search agreement for a position-specific requisition will be deemed the sole property of Van Drunen Family of Companies and no fee will be paid in the event the candidate is hired by our Company. Equal Opportunity Employer: Disability/Veteran