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  • Tax Services Manager - FSO - GCR/Insurance EDGE

    EY 4.7company rating

    Customer Service Supervisor Job 27 miles from New Lenox

    At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all. The exceptional EY experience. It's yours to build. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry - the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry, working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management, Insurance, and Real Estate, Hospitality and Construction. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is healthy, growing and secure. If you have a passion for rallying together to solve complex challenges, then come join our dynamic FSO team! Our Financial Services EY EDGE practice is made up of a team of professionals providing dedicated tax technical services to both US and global clients. EDGE stands for Exceptional Delivery and Growth Engine because this team operates in a technical environment with deep process and service delivery experience that distinguishes EY in the marketplace. The opportunity We currently have an opportunity for you to join our EDGE Insurance Tax practice as a Manager. Working with dedicated professionals in the insurance industry, you will be involved in dynamic tax compliance projects to develop your tax technical knowledge. Your key responsibilities As a Services Manager, you will juggle multiple tasks in a high performing environment. You will oversee financial statement audits as well as review tax returns. You will also be responsible for delivering and managing multiple projects to continue to provide exceptional client service to our Insurance clients. Responsibilities indlude Consult with clients and demonstrate professional discretion by appropriately escalating complex tax and client relationship matters to senior management and subject-matter professionals, coordinating efforts, and managing expectations about timing of response and resolution Deliver and manage compliance and consulting delivery services to meet deadlines for client deliverables Ability to lead projects and work independently, with guidance in only the most complex situations Incumbent has specialized depth and/or breadth of expertise Manage communications with client tax liaisons, client trust administration teams and client trust officers to gather required information, to share information to support informed decision-making, and obtain instruction or authorization necessary for timely, accurate production of tax information statements, tax returns and related reporting Support effective long-term relationships and manage workflow effectively with our clients Manage engagement deliverables and team resources to achieve timely and accurate delivery of tax compliance services while effectively managing engagement economics Advise and provide direction on complex tax matters, set expectations, coordinate daily work activities, and assign tasks to staff and seniors. Review and evaluate the work of staff members to ensure accuracy, completeness, and compliance with relevant tax laws and regulations Provide effective leadership, formal and informal feedback, and coaching to team members Skills and attributes for success Ability to recognize and identify problem areas that need to be addressed or escalated to ensure tax returns, tax research, tax accounting and other tax projects are timely and accurately completed Experience presenting in client conversations regarding complex or difficult topics Ability to break down complex tax projects into manageable components, analyze relevant information, and formulate client-centric solutions that comply with relevant laws and regulations Ability to manage multiple work assignments, team members and deadlines simultaneously To qualify for the role you must have Bachelor's Degree in Accounting, Finance, Business Administration, Tax, Law, or Economics with a minimum of 5 years of Tax experience Certified Public Accountant (CPA), Enrolled Agent (EA) or licensed attorney Strong knowledge of ASC 740 and SSAP 101 Income tax support for audits and income tax experience for Insurance companies as well as C Corporations At least 4 - 5 years of experience in preparing 1120, 1120 PC, 1120 L and consolidated group returns; experience reviewing these returns is a must Ideally, you'll also have Direct experience in state and local taxation (e.g., state return compliance, state income tax accounting, state apportionment fundamentals) SEC experience Proven experience in managing teams What we look for We're interested in tax professionals with a genuine interest in providing outstanding services to some of the world's most influential people. Working with people from all backgrounds, from executives and entrepreneurs to investors and families, you'll use your experience and status as a trusted advisor to maintain and further our reputation for excellence. What we offer We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $89,400 to $163,800. The salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $107,400 to $186,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. EY accepts applications for this position on an on-going basis. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. For those living in California, please click here for additional information. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at **************************.
    $107.4k-186.2k yearly 32d ago
  • Digital & Analytics Preboarding Lead Specialist

    Deloitte 4.7company rating

    Customer Service Supervisor Job 27 miles from New Lenox

    The Talent Innovation & Solutions (TIS) Digital & Analytics team implements and supports core, firmwide Talent applications leveraged to support key Talent strategies and processes. As Talent identifies opportunities to transform the way we deliver services, technology solutions will need to be implemented or updated to provide an enhanced experience to our professionals and to drive operational efficiency and effectiveness improvements across Talent. An experienced Preboarding Lead Specialist is needed to manage the ServiceNow Preboarding platform and Deloitte's ancillary preboarding tools for the Digital & Analytics team. This role requires strong technical operations skills, expertise in technical and functional areas, coordination with various groups (Employee Life Cycle, Consulting, technology, vendors), and meticulous attention to project work, documentation, and testing. Recruiting for this role ends on May 18th, 2025. Work you'll do In this role, you will: Support daily technical operations for preboarding Identify and resolve system support issues through tracking and analysis Collaborate on Background Check vendor issues with ELE, Office of Security, and TA Handle Tier 2 escalations for preboarding and start classes Ensure timely resolution of start class escalations from stakeholders Analyze data issues with data integrity lead and propose solutions Coordinate project progress with Consulting, Technology, and Talent teams. Tasks include creating plans, closing actions/decisions, tracking/escalating risks/issues, scheduling meetings, and recording design decisions. Participate in technical / integration design discussions to ensure preboarding has a seat at the table and to connect the dots to other Talent teams/project impacts. Engage in transformation projects (design, testing, cutover, hypercare). Document system changes. Advise the ELE Preboarding team on key project activities (cutover, SRT, hypercare). Collaborate with PMO, ServiceNow lead, and Deloitte Technology on support and enhancements. Assist in developing future state processes for change control, governance, release management, and testing. Manage system training and documentation for the system admin role. Qualifications Required: Bachelor's degree or equivalent experience 6 years minimum of relevant experience Experience with Talent systems and processes from ideation to deployment Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve Preferred Knowledge of Deloitte's Talent Acquisition Technologies (Avature) and Preboarding Solutions- ServiceNow HRSD Knowledge of the professional services industry ServiceNow experience Strong problem-solving and consultative skills Effective collaboration in a dynamic, client-focused, team environment Ability to work independently with an agile mindset Detail-oriented with excellent verbal and written communication skills Proficient in Microsoft Office (PowerPoint, Excel, OneNote, Word, Teams) Familiar with the professional services industry Information for applicants with a need for accommodation: ************************************************************************************************************ The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $97,900-$181,900. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. EA_ExpHire; EA_TALENT_ExpHire
    $97.9k-181.9k yearly 60d+ ago
  • Customer Experience Specialist - FT

    Avis Budget Group 4.1company rating

    Customer Service Supervisor Job 27 miles from New Lenox

    $19.00/hour Immediately hiring! If you thrive in a fast-paced environment where attention to detail , professionalism and people skills make all the difference, we want you on our team. Whether you come from a customer service background or have experience as a valet driver this is your opportunity to join our team ! What You'll Do: You will act as the front-line customer experience specialist for our valued customers, ensuring a seamless, personalized experience from rental to return . You'll be responsible for clear communication, smooth logistics , and delivering premium customer experience at every step . Deliver a best -in-class experience for all customers, ensuring a welcoming, professional, and personalized interaction Collaborate with team members and management to coordinate tim ely vehicle pick - up and drop - off Communicate proactively with premium -level customers via phone, text, email and app to confirm logistics , special requests , and meeting locations Gr eet customers warmly upon arrival, o pen vehicle doors , assist with luggage, and pr ovide an overview of the rental vehicle Provide premium custo mer experience by delivering ve hicles directly to customers What We're Looking For: Minimum 1 year experience in a customer service role, preferably hospitality or car rental Professional, friendly demeanor with a focus on customer satisfaction Strong verbal and written communication skills Technologically proficient and comfortable using various mobile device s Valid Driver's License Must be 18 years of age and legally authorized to work in the United States Ability to work in a fast-paced environment with strong multitasking and organizational skills Flexibility to work various hours not limited to evenings, weekends and holidays Willingness to work outdoors in all weather conditions On-Site Requirement: This position requires regular, on-site presence and cannot be performed remotely Ability to lift up to 50 pounds, continuously sit, stand, walk, enter, exit, and drive a variety of automobiles in all weather conditions, talk, hear/listen and type Perks You'll Get: Bi-weekly hourly wage (New York and Puerto Rico: weekly wage) On-the-job training Paid time off Medical, Dental and Other Insurance Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses Retirement benefits (401k) Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars Above perks may vary based on full-time/part-time status and location Who We Are: Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate . The fine print: Avis Budget Group is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group. Forest ViewIllinoisUnited States of America
    $19 hourly 7h ago
  • Teacher - Crème Team Lead

    Kindercare Education 4.1company rating

    Customer Service Supervisor Job 20 miles from New Lenox

    Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award , we offer a variety of early education and child care options for families. Whether it's KinderCare Learning Centers, Champions, or Crème de la Crème, we build confidence for kids, families, and the future we share. And we want you to join us in shaping it-in neighborhoods, at work, and in schools nationwide. At Crème de la Crème, learning comes alive like nowhere else. Our centers are places that never stand still because kids never do. And when you join us, you'll become part of that magic-making a memorable impact on young learners and their families every day. In our wow-worthy world of learning, your talents will be the catalyst for creating child care experiences you've never imagined. You'll link arms with other exceptional humans who care as much about helping kids reach their highest potential as you do-and you'll know that your work matters. As the Teacher Team Leader in our Crème Early Childhood Education program, you will play a pivotal role in providing leadership, guidance, and support to a team of educators. Your responsibilities include fostering a positive and collaborative work environment, ensuring the effective implementation of curriculum, and contributing to the overall success of the school! WHEN YOU JOIN AS TEAM LEADER YOU WILL: Partner with Director of Quality and Education to conduct regular team meetings to discuss curriculum, share best practices, and address concerns. Identify training needs and provide ongoing professional development opportunities for team members. Support educators in staying current with educational trends and relevant research. Ensure the effective implementation of the Crème curriculum through collaboration with educators to train, observe, and review lesson plans, ensuring alignment with educational goals. Monitor and assess the quality of educational programs, providing constructive feedback to educators then implement strategies for continuous improvement, ensuring adherence to accreditation standards. Oversee the assessment and progress monitoring of students, collaborating with teachers to analyze data. Implement interventions and support measures for students with diverse learning needs. Foster positive relationships with parents, ensuring effective communication and engagement. Alongside teachers, address parent inquiries, concerns, and provide regular updates on student progress. Collaborate with school administration to align team goals with overall school objectives by participating in decision-making processes and contribute to the development of school policies. Step in as needed to cover classes during teacher absences or emergencies. QUALIFICATIONS: At least two years of experience in early childhood education, with a proven track record of leadership Meet state specific credentials / guidelines for the role. Knowledge of accreditation standards, licensing requirements, early childhood development, and educational best practices Excellent interpersonal, communication, and mentoring skills. Physically able to use a computer with basic proficiency, lift a minimum of 40 pounds, and work indoors or outdoors Able to assume postures in low levels to allow physical and visual contact with children, see and hear well enough to keep children safe, and engage in physical activity with children Read, write, understand, and speak English to communicate with children and their families Range of pay $15.45 - $25.95 Hourly Our benefits meet you where you are. We're here to help our employees navigate the integration of work and life: - Know your whole family is supported with discounted child care benefits. - Breathe easy with medical, dental, and vision benefits for your family (and pets, too!). - Feel supported in your mental health and personal growth with employee assistance programs. - Feel great and thrive with access to health and wellness programs, paid time off and discounts for work necessities, such as cell phones. - and much more. We operate research-backed, accredited, and customizable programs in more than 2,000 sites and centers across 40 states and the District of Columbia. As we expand, we're matching the needs of more and more families, dynamic work environments, and diverse communities from coast to coast. Because we believe every family deserves access to high-quality child care, no matter who they are or where they live. Every day, you'll help bring this mission to life by building community and delivering exceptional experiences. And if you're anything like us, you'll come for the work, and stay for the people. KinderCare Learning Companies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law. Job Posting End Date : 2025-07-25
    $15.5-26 hourly 7h ago
  • Talented Tarot and Psychic Reader experts

    Psychic Link 4.0company rating

    Customer Service Supervisor Job 27 miles from New Lenox

    Prestigious 1-800 psychic line has opportunities for quality Tarot and Psychic advisors. Render services from home by phone. No hold times, yearly increases, and good pay rate. All applicants will be tested. Professionals only, please.
    $24k-38k yearly est. 38d ago
  • Customer Service Supervisor

    Baxter Healthcare Corporation 4.0company rating

    Customer Service Supervisor Job 46 miles from New Lenox

    This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare. Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. Join us at the intersection of saving and sustaining lives- where your purpose accelerates our mission. Your role at Baxter As the Customer Service Supervisor you will directly lead and support a team related to a segment or segments of the organization's customer-facing operations. This position is accountable for ensuring that customer orders, returns and credits, complaints, requests, etc. are resolved in a timely, accurate, and cost-effective manner upon the first request. What you'll be doing Following company policy and stated terms of sale, develop effective systems and procedures to ensure the effectiveness of the Customer Service Department operations. Coordinates the activities of the Customer Service department with other internal departments, third party distributors, transportation, operations, customers and sales staff. Supervise all department employee's workload and may need to balance workloads and adjusts assignments to obtain most effective performance from all employees. Ensure that new employees are properly trained. May be involved in delivering training to staff as needed. Perform call monitoring and skill verification. Responsible for staffing, performance reviews, employee development, and salary reviews. Receive and answer inquiries from customers, sales staff, other internal departments, and vendors. Use judgment and diplomacy to handle complaints, make adjustments, answer or initiate correspondence and perform all other duties involving public contact. Escalation point for specialists on problems requiring special handling or those not able to be resolved at front-line level. Contact parties involved and take necessary action to resolve problems with internal departments and vendors (ex. Distribution). Take proactive steps as appropriate. Accountable as Area/Regional Key Contact for Distribution POC and Business Unit for service failure tracking, decision making and full resolution within timely basis. May serve on project teams and/or help develop new processes and procedures for the overall team. May have responsibility for implementing compliance procedures with federal and state regulations. What you'll bring Associate or Bachelors degree preferred. 1 year or more of relevant work experience within most recent 5 years, preferably in a regulated industry or an equivalent combination of education and experience. Strong communication, interpersonal, and leadership skills. Strong process and results orientations. Ability to work independently and manage multiple priorities in a matrix environment. Detailed understanding of customer service tools, systems and business processes Strong track record of prioritizing initiatives based on internal business acumen Strong organizational, analytical, and problem-solving skills. Ability to work independently and as part of a team, We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $64,000 - $88,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. #LI-BAXGEN US Benefits at Baxter (except for Puerto Rico) This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter Equal Employment Opportunity Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Know Your Rights: Workplace Discrimination is Illegal Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Recruitment Fraud Notice Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.
    $64k-88k yearly 3d ago
  • Customer Service Manager

    Vdfcp

    Customer Service Supervisor Job 28 miles from New Lenox

    The Van Drunen Family of Companies is growing! The Customer Service Manager plays a critical role in sustaining relevance and competitive position in changing markets by maximizing value to customers and influencing processes, and solutions with a critical and innovative approach. This person is a key leader on the Sales team responsible for leading Account Services in providing a customer service experience that consistently exceeds all service levels and customer expectations. The Customer Service Manager will inspire and advocate for world class customer service and continuous improvement within the Account Services team and within the greater Sales Team, while challenging the status quo to promote bold thinking. This is a role for a seasoned professional, who is passionate about service, possessing strong leadership and management skills and the ability to drive change for increased customer satisfaction and operational efficiency. This Role is a part of the Sales Leadership Team. DUTIES AND RESPONSIBILITIES: Mentor, lead, and manage a team of Account Service Coordinators by providing the following: (1) clear expectations and deliverables (2) investing in ongoing coaching and feedback, and (3) facilitating ongoing development through training, teaching, challenging, and the promotion of Individual Development Plans. Develop and maintain Key Performance Indicators (KPIs) of customer service such as customer satisfaction and business retention. Develop strategies, policies, and processes that deliver consistent customer satisfaction from onboarding through all phases of the customer lifecycle, promoting retention throughout. Collect and analyze data to identify and understand customer needs and challenges and design action plans for support. Develop and maintain thorough and ongoing training programs for all Accounts Services Coordinators to support day-to-day activities and deliver consistent performance against KPIs. Establish systems of accountability for meeting KPIs that engage the team in continuous improvement. Plan, prioritize, and manage workflow to ensure proper functioning of the department. Partner with internal and external stakeholders to develop new and innovative ways of creating and maintaining long-term relationships that are grounded in outstanding service. Inspire passion for service on the Account Services team, throughout the Sales department, and across the entire organization by collaborating, educating, and championing the outcomes of exceptional service, both internally and externally. JOB EXPERIENCE: 7+ years of experience in a high-touch customer service environment 5+ years of experience managing teams Prior experience in food or nutrition industry a plus Previous experience in B2B customer support a plus. KNOWLEDGE & SKILLS: Passionate about seizing opportunities to exceed customer expectations and provide world class service. Expert understanding of key service delivery differentiators. Strong drive for process development, process improvement, and process implementation. Proven track record of leading and developing highly efficient and effective teams. Comfortable challenging organizational norms and accepted thinking to improve effectiveness. Ability to drive change at a strategic level while being equally adept working operationally. Strong written/verbal communication and interpersonal skills with the ability to interact with all levels of the organization. Must be able to apply practical reasoning and display strong decision-making skills. Must have excellent prioritization, time management and problem-solving skills. Must have high attention to detail. Results-oriented and process driven, with high expectations of self and team. Prior experience developing and executing short- and long-term service-focused strategies. Ability to influence and drive organizational change Demonstrated success in teaching and training others on both technical and conceptual topics. Computer Skills: Proficient in use of Microsoft software programs (i.e., Excel, Word, etc.) Familiarity with Deacom ERP a plus EDUCATION: Bachelor's degree in Business Administration or related Business discipline. PHYSICAL REQUIREMENTS: Sit and use a computer for a long period of time. Manual and physical dexterity needed to operate a computer keyboard and handle paper documents. Sufficient near vision acuity to read information appearing on computer display screen, hand-written forms, and printed on paper. Adequate hearing and verbal abilities to communicate effectively in person and by telephone/video. The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. WORKING CONDITIONS: Indoor office environment, may on occasion be exposed to loud sounds and distracting noise levels, such as from office equipment Expected Pay Range: $90,000/year-$115,000/year, exempt Bonus: This role may further qualify for supplemental compensation in the form of bonus and incentive programs, contingent upon achieving pre-established individual and company performance metrics. Benefits Eligible: Yes Benefits Available: benefits-summary-2025.pdf Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and technical skills required of personnel so classified. In the Van Drunen Family of Companies, commitment to excellence is in everything we do! As a global ingredient and nutritional supplement supplier to the world's best companies, we thrive on nourishing others with our products and our care for people. If you are looking to make an impact and grow with a family-friendly, values-driven company, you'll fit right in with the Van Drunen Family of Companies! Our employees are the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, creativity, innovation, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our Company's achievement as well. The Van Drunen Family of Companies is an Equal Opportunity Employer and prohibits discrimination and harassment of any type. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. If you are an individual with a disability in need of assistance or an accommodation during the application process, please contact us at ************************. Van Drunen Family of Companies does not accept unsolicited resumes. Any resumes, CV's, and other unsolicited assistance from search firms that do not have a submitted request and written search agreement for a position-specific requisition will be deemed the sole property of Van Drunen Family of Companies and no fee will be paid in the event the candidate is hired by our Company. Equal Opportunity Employer: Disability/Veteran
    $90k-115k yearly 60d+ ago
  • CUSTOMER SERVICE MANAGER

    Hood Container Corporation

    Customer Service Supervisor Job 27 miles from New Lenox

    Ready to Shape Exceptional Customer Experiences? Join Hood Container as our Customer Service Manager! At Hood Container, we're not just about boxes; we're about building lasting partnerships and delivering unparalleled service. As our Customer Service Manager, you won't just manage a team - you'll be the architect of outstanding customer journeys. You'll be the vital link connecting our production floor to our valued customers, ensuring seamless communication and exceeding expectations at every turn. How You Will Contribute: Departmental Oversight: Managing the daily operations of the customer service department, including account management, estimating, order processing, inventory control, and tooling coordination. Team Leadership & Development: Providing direction, strategy, coaching, leadership, and training to the Customer Service Representative team. Internal Communication & Collaboration with Production & Sales: Participating in daily Production meetings and disseminating key information to relevant internal teams. Contributing to a cross-functional Sales Planning process, focusing on performance measurement and improvement strategies. Product Knowledge & Customer Needs Alignment: Maintaining comprehensive knowledge of company products and effectively matching them with customer requirements and business objectives. Process Improvement: Evaluating and refining customer service procedures to ensure efficiency and robustness. Customer Reviews: Managing and reviewing various aspects of customer accounts, including pricing, specifications, shipping details, and inventory changes. Inventory & Pricing Management: Managing and reviewing minimum/maximum inventory levels and related processes & assisting sales team with pricing estimates. Performance Tracking & Reporting: Tracking and reconciling weekly/monthly performance metrics against established targets. What it Takes: Bachelor's Degree or Comparable Work Experience Experience in a Manager Role leading & developing people Five or more years of Customer Service Experience OR similar experience in Corrugated Industry (Quality/Operations) Experience in Industrial Manufacturing or Packaging Industry Experience in the Corrugated Industry Preferred Why You'll Love Working at Hood Container: Competitive Pay & Benefits: We offer competitive pay, quarterly bonus, and a comprehensive benefits package to support your well-being. Starting base salary $100,000, higher salary based on experience. Learn more at ******************************* Career Growth: We invest in paid training and development to help you advance your career. Supportive & Empowering Culture: Join a team that values your contributions and helps you unbox your potential ! Sustainable & Growing Industry: Build a future in the corrugated packaging industry with a company that's expanding nationwide. At Hood Container, we believe a diverse and inclusive team drives success. We welcome individuals from all backgrounds who are ready to contribute and grow with us.
    $100k yearly 19d ago
  • Strategic Customer Engagements, Deal Team -Public Sector

    Top Secret Clearance Jobs

    Customer Service Supervisor Job 27 miles from New Lenox

    div class="mt-5" div class="redactor-styles" strong Top Secret Clearance Jobs/strong is dedicated to helping those with the most exclusive security clearance find their next career opportunity and get interviews within 48 hours.br/br/strong Descriptionbr/br//strong As a member of the Public Sector Deal Team for Strategic Customer Engagements (SCE), you will engage with our Public Sector customers on strategic, large, complex opportunities to increase the growth of the AWS Public Sector business and establish AWS as their key cloud technology provider. You will be involved in the critical phases of the Deal Cycle (Strategy, Structuring, Negotiations, and Closure) and work with C-level executives, IT, and various lines of business to meet their business outcomes, increase the adoption of AWS services, and enable private pricing, go-to-market, pan-Amazon, and other strategic relationships.br/br/On a daily basis, you will partner with AWS customers, AWS field sales and other internal stakeholders to empower our customers to rapidly grow, address their challenges, and create innovative solutions. You will work with AWS Service teams on developing commercial business models that align with their goals. You will earn trust with customers by creating an actionable strategy and structure for the opportunity that meets the customer's goals.br/br/Do you look around corners for ways to engage and service customers? Are you passionate about using technology to solve business problems that have big customer impact?br/br/Come build the future with us.br/br/Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.br/br/Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren't focused on how many hours you spend at work or online. Instead, we're happy to offer a flexible schedule so you can have a more productive and well-balanced life-both in and outside of work.br/br/Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.br/br/This position requires that the candidate selected be a US citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.br/br/strong About The Teambr/br//strong Diverse Experiencesbr/br/AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.br/br/Why AWS?br/br/Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.br/br/Inclusive Team Culturebr/br/Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.br/br/Mentorship amp; Career Growthbr/br/We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.br/br/Work/Life Balancebr/br/We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.br/br/strong Basic Qualificationsbr/br//strongulli 10+ years of experience in a deals/sales environment working with teams on structuring of strategic, complex, opportunities, and/or customer facing in a solutions oriented capacity/lili 5+ years working in Public Sector (State amp; Local, Federal, Higher Education, and Contractors)/lili BA or BS or equivalent experience/lili Fluent English/lili Current, active US Government Security Clearance of TS/SCI with Polygraphbr/br//li/ulstrong Preferred Qualificationsbr/br//strongulli Advanced degree or equivalent relevant experience/lili Direct field experience or knowledge of AWS products and services, including pricing and technical knowledge is a plus/lili Demonstrated success in building and presenting technology use cases, ideally in AWS products and services./lili Strong analytical and presentation skills and the ability to articulate complex concepts to cross-functional audiences./lili Understands competitive landscape and provides deal guidance accordingly./lili Cultivates best practices through analysis and reporting in support of continuous improvement./lili Working with key internal stakeholders (e.g. operations, legal, etc.) as necessary.br/br//li/ul Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit ************************************************** compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $128,600/year in our lowest geographic market up to $212,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. This position is eligible for variable pay via a sales compensation plan. These plans pay according to achievement level against sales targets and/or business objectives. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.br/br/br/strong Company/strong - Amazon Web Services, Inc.br/br/Job ID: A2611428 /div /div
    $128.6k-212.6k yearly 60d+ ago
  • Customer Service Regional Manager

    Source Logistics 3.9company rating

    Customer Service Supervisor Job 37 miles from New Lenox

    About Us: At Source Logistics, we specialize in offering customized logistics and supply chain solutions in US markets, including Full Service Warehousing, Order Processing, E-commerce Fulfillment, Marketing Fulfillment, Complete Transportation Solutions, and Information/Data Supply Chain Services. We support a variety of industries such as food and beverage, apparel, retail, health and beauty, medical, industrial, technology, financial, and more. Our mission is to help US and foreign-based companies expand their presence in the US by delivering competitive and tailored supply chain solutions. We currently manage 3.9 million square feet of warehouse space, strategically located throughout the US, with facilities in Los Angeles, CA; Chicago, IL, N. Monroe, NJ; Portland, OR; Houston, TX; and Laredo, TX. Responsibilities: •Organizes, directs, and monitors daily activities of customer service representatives. •Distributes workload to customer service team; monitors and reviews performance. •Monitors service calls to observe customer service representatives' demeanor, technical accuracy, and conformity to company policies; provides feedback as needed. •Monitors and analyzes productivity of customer service representatives; generates reports based on analysis. •Fields questions from customer service representatives and clients; recommends corrective services to address customer complaints. •Establishes procedures, prepares and coordinates schedules, and expedites workflow. •Compiles status and work-volume reports for management. •Maintains records of customer service requests and complaints. •Hires, trains, motivates, and rewards customer service representatives. •Manages workers and resolves grievances. •Possesses and maintains thorough knowledge product information. •Prepares reports and correspondence as needed. •Performs customer service representative duties as needed. •Performs other related duties as assigned by management. SUPERVISORY RESPONSIBILITIES: •Directly supervises employees within the customer service department. •Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. •Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Requirements: •Bachelor's degree (B. A.) or equivalent, two to four years related experience, or equivalent combination of education and experience. •Basic competence in duties and tasks of supervised employees. •Strong organizational, problem-solving, and analytical skills •Ability to manage priorities and workflow •Excellent customer service and interpersonal skills. •Demonstrated ability to supervise and motivate subordinates. •Good judgement with the ability to make timely and sound decisions •Creative, flexible, and innovative team player •Commitment to excellence and high standards. •Excellent written and verbal communication skills. •Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. Bonus Points: Bilingual in Spanish Warehousing/ logistics/ supply chain experience Perks: Bonus eligible. Great benefits package 401k plan with company match Generous PTO policy
    $38k-69k yearly est. 5d ago
  • Warehouse Customer Service Manager

    Midwest Goods Inc.

    Customer Service Supervisor Job 31 miles from New Lenox

    Schedule: Monday-Friday 8:30 AM - 6:00 PM Status: Full Time (Exempt) Compensation: $80,000 $300 Sign-On Bonus After The Completion of the 90-Day Probationary Period Midwest Distribution, a leading vape distribution company, is seeking a Warehouse Customer Service Manager (B2B) to oversee the operational aspects of the customer success function. This role focuses on optimizing the processes, tools, and systems that support the customer success team in delivering an outstanding experience to our business-to-business (B2B) clients. The ideal candidate must have strong expertise in customer success strategies, process improvement, data analysis, and cross-functional collaboration, ensuring that all operational workflows are streamlined to meet customer expectations and company goals. The Warehouse Customer Service Manager (B2B) will work closely with the customer success team, shipping team, sales team, logistics team, accounts team and our customers to drive operational excellence, implement scalable processes, and track key metrics to ensure customer satisfaction and retention. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Operational Management: • Oversee the day-to-day operations of the customer success team, ensuring that processes, tools, and workflows are efficient and optimized to support the success of B2B clients. • Develop and implement operational strategies to scale customer success processes in alignment with company growth goals. • Collaborate with cross-functional teams (shipping, sales, logistics, product, IT) to ensure that customer success operations are aligned with overall business objectives. Process Improvement: • Identify inefficiencies in customer success workflows and develop strategies to streamline processes, reduce friction, and enhance productivity. • Lead initiatives to automate repetitive tasks, implement new technologies, and integrate customer success tools (e.g., CRM, customer feedback systems) with other internal platforms. • Continuously refine and document customer success processes to ensure consistency and high-quality service delivery across the team. Data Analysis & Reporting: • Track, analyze, and report on key customer success metrics (e.g., customer satisfaction, retention rates, response times) to senior management and make data-driven recommendations for improvement. • Use data analytics to forecast customer needs, optimize staffing levels, and identify trends in customer inquiries or service issues. • Monitor customer health scores and proactively address any operational issues impacting customer success or retention. Team Support & Enablement: • Provide the customer success team with the tools, resources, and training needed to efficiently manage customer inquiries, orders, and issues. • Conduct regular training sessions and workshops on process improvements, customer management best practices, and new systems/tools being implemented. • Ensure that customer success representatives have access to accurate and up-to-date customer data and information to enhance their interactions with clients. Customer Journey Optimization: • Map out the customer journey from onboarding to renewal, identifying touchpoints where operational improvements can enhance customer experience. • Work with customer success managers to optimize the onboarding process, ensuring that clients are set up for success from the start. • Ensure that renewals, upsells, and cross-sells are handled efficiently by improving workflows and communication between the customer success, sales, and finance teams. Technology & Tool Management: • Oversee the implementation and management of customer success technology tools, including CRM systems, customer feedback platforms, and ticketing systems. • Partner with the IT department to ensure that systems are fully integrated, functioning properly, and meeting the needs of the customer success team. • Regularly evaluate and recommend new tools or system upgrades to improve the customer success team's efficiency and performance. Customer Feedback & Continuous Improvement: • Collect and analyze customer feedback to identify areas where operational changes can improve the overall customer experience. • Partner with product, logistics, and sales teams to address recurring customer issues, and implement changes to reduce future problems. • Lead post-mortem reviews after major customer issues to identify operational gaps and implement corrective actions. Collaboration with Internal Teams: • Collaborate closely with the shipping, product, sales, marketing, and logistics teams to align customer success operations with broader business objectives. • Work with the finance and account team to streamline processes for handling customer renewals, billing inquiries, and payments. • Act as a liaison between the customer success team and other departments to resolve issues and remove operational bottlenecks. Qualifications Education: • Bachelor's degree in business administration, Operations Management, Supply Chain Management, or a related field. Experience: • 5+ years of experience in customer success, operations management, or a related role, preferably in a B2B environment. • Experience in the distribution, logistics, or consumer goods industry is a plus. • Proven track record of improving operational efficiency within a customer success or service team. Technical Skills: • Proficiency in CRM systems (e.g., Salesforce) and customer success management tools. • Strong data analysis skills, with the ability to use analytics tools (e.g., Excel, Google Sheets) to drive decisions. • Familiarity with process automation and workflow optimization tools. Competencies: • Excellent organizational and project management skills, with a strong attention to detail. • Ability to manage multiple priorities in a fast-paced environment while ensuring high levels of service. • Strong problem-solving skills, with the ability to identify inefficiencies and implement scalable solutions. • Outstanding communication and interpersonal skills, with the ability to work effectively with cross-functional teams. • A data-driven mindset with a focus on continuous improvement and operational excellence. Supervisory Responsibility This position has supervisory responsibilities. Work Environment This role primarily operates in an office setting at Midwest Distribution's headquarters in Bensenville, IL. Physical Demands • This role requires frequent use of computers and other standard office equipment. Periodic meetings and training sessions may be required. • This is largely a sedentary role, and the employee must be comfortable with sitting in front of a computer for an extended period. Position Type/Expected Hours of Work This is a full-time position. The days of work are Monday through Friday with work hours from 8:30 AM to 6:00 PM. Travel Minimal travel may be required for training, client meetings, or collaboration with other departments. Additional Eligibility Qualifications None Work Authorization Must have legal authorization to work in the United States. What We Offer • Annual Performance Review-Up to 3% at 90-day Review. Up to 8% at yearly review • Annual Perfect Attendance gift card Ceremony • Casual Work Environment • Employee Assistance Program • Employee Birthday Celebration with Gift Card Distribution • Employee of the Month Celebration • Generous Paid Time off Program • Insurance Coverage which includes Medical, Dental, Vision and Life Insurance • Monthly Company Activities and Celebrations • Monthly Lunch Benefit Stipend • Paid Holidays • Potential for Advancement • Spotlight Employee Recognition • 401(k) with Employer Match Midwest Goods Inc. was founded in 2014 and is a wholesale distributor of vape and electronic cigarette products. We rely on meeting our ethical principles and maintaining our business integrity, as well as our approach to our business which we call Service Spirit, Team Spirit, and Spirit of Progress. In the spirit of service, we expect all of our employees to demonstrate professionalism, enthusiasm, integrity, and a welcoming attitude to our customers, vendors, and each other. Every day our employees combine their individual skills and contributions to achieve collective success. Our team spirit is based on a sense of shared purpose, communication, and mutual respect. Our business is to serve others and to continuously improve the services and products we provide. In the spirit of progress, we support and encourage all of our employees to shape their own future and to grow with the Company. We also encourage each employee to take the initiative and look for new, different, and innovative ways to better serve our customers and vendors. Midwest Distribution is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regards to race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under Federal, State, or local law. Midwest Distribution is committed to creating a workplace that inspires and enables our employees to be the best they can be so that we can grow as a company, team, and family. We believe diversity, equality, and inclusion is vital to driving our culture, sparking innovation, and achieving long-term success. For all of life's occasions and everyday moments, visit Midwest Events
    $80k yearly 14d ago
  • Customer Service Manager

    Ao Globe Life

    Customer Service Supervisor Job 27 miles from New Lenox

    AO Globe Life is Hiring in Illinois: Life Insurance Agent - Unlimited Growth Potential At AO Globe Life, we provide individuals with the opportunity to build a career in life insurance sales, starting as an agent and advancing into leadership. Our team helps families secure their financial future while offering uncapped earning potential and a clear path to management. If you are motivated, coachable, and ready to take control of your career, this is the opportunity for you. What You'll Do: Consult with Clients: Educate individuals and families on life insurance options to help them make informed decisions. Manage Inbound & Outbound Communications: Respond to client inquiries, schedule appointments, and guide them through policy selection. Sales & Customer Success: Provide tailored solutions to ensure customers receive the right coverage for their needs. Product Expertise & Compliance: Stay up to date on life insurance products, underwriting, and industry regulations. Build & Grow: Develop long-term client relationships while establishing a foundation for success in sales and leadership. Why Join AO Globe Life? Start as an Agent, Grow into Leadership - Career advancement is based on performance, not tenure. Performance-Based Pay & Bonuses - Weekly pay with commissions and incentives tied to sales performance. Comprehensive Training & Licensing Support - We provide the tools and mentorship needed to become a licensed life insurance agent. Unlimited Growth Potential - No cap on earnings and a structured path to leadership. Unionized Benefits & Stock Options - Access to health, dental, and vision coverage, plus long-term financial opportunities. What We're Looking For: Driven & Coachable: Willing to learn and apply training to succeed in a performance-based environment. Strong Communicator: Confident in explaining financial concepts and building client relationships. Sales-Minded: Motivated by helping others while earning based on results. Goal-Oriented: Ready to take charge of your career and move into leadership. Must Be Able to Obtain a Life Insurance License Apply Now to Start Your Career in Life Insurance Join AO Globe Life in Illinois and take the first step toward a rewarding career with unlimited growth potential. Start as an agent, earn based on your success, and work toward leadership opportunities. All interviews are conducted via Zoom. Apply today to take control of your future with AO Globe Life.
    $40k-73k yearly est. 4d ago
  • DISTRICT CUSTOMER SERVICE MANAGER

    DSG 4.6company rating

    Customer Service Supervisor Job 32 miles from New Lenox

    Ashley HomeStore, the #1 Mattress and Furniture retailer in North America, has an immediate opening for a District Retail Operations Manager. The ideal candidate provides operational support to Retail Operations and designated store locations. Is responsible for the guest experience and looks for ways to enhance the customer's buying journey. Performs a series of audits to validate the integrity of day to day store operations. Is required to work 45-50 hours, weekly, subject to change based on business needs. Travels as needed. Pay: $50,000 yearly salary. OUR COMPANY OFFERS GREAT BENEFITS, INCLUDING: * Generous Paid Time Off (PTO) * Opportunity for advancement * Medical, Dental, Vision, & Retirement Benefits * 401k Plan * Employee Purchase Discounts of 30% or more KEY JOB RESPONSIBILITIES: * Completes monthly store scorecards and reports findings through the company's auditing software. * Reviews monthly scorecard with Guest Experience Manager, Store Manager, and Regional Director of Sales. * Creates action plans to improve underperforming metrics, based on the monthly store scorecard. * Manages internal communications in alignment with company protocol. * Works in various store locations, as needed, to provided operational support when store staffing levels are not met. * Provides store support and is easily accessible, to all locations, during peak sales days. * Conducts monthly phone audits. * Performs a series of weekly audits, to ensure store compliance, and addresses issues real-time with the Guest Experience Manager and Store Manager. If an issue continues to go unresolved, partners with the Regional Director. * Maintains a passing score on the monthly Retail Operations Scorecard. * Actively assists with new store openings. * Responsible for auditing, researching, and removing credit holds. * Prepares and administers training to store associates. * Assists in creating and/or updating standard operating procedures. * Assists in developing material, content, and training plans for new or revised processes. * Works with Customer Relationship Specialists, Store Support Advocates, and Guest Experience Managers to develop their customer resolution skills. * Evaluates the performance of the Customer Relationship Specialists and Guest Experience Managers and provides real-time feedback and recommendations to the Store Manager. * Is a steward of the company's mission, vision, and values and engages associates to embrace the company's culture. * Performs documented on the spot knowledge reviews and provides real-time coaching and feedback on a monthly basis. * Conducts second interviews for Customer Relationship Specialists and Guest Experience Managers; provides recommendation to Store Managers. * Responsible for personal self-development and learning through internal and external courses and reading. * Attends departmental meetings and trainings. * Occasionally, the District Operations Manager will be asked and expected to perform various, miscellaneous, and non-standard duties as required. Such duties are diversified in nature and may be changed from time to time to suit the needs of the company. Ashley HomeStore is an Equal Opportunity Employer. Ashley HomeStore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status.
    $50k yearly 35d ago
  • Customer Service Manager

    Prince Industries

    Customer Service Supervisor Job 29 miles from New Lenox

    Responsible for the processes and systems related to the servicing of Prince customers. Directs the delivery of administrative and operational assistance designed to promote revenue growth and business retention, productivity, and ensures consistent levels of customer satisfaction. Also, acts as a resource to customers for all issues, advice, and guidance on handling unique business and/or production concerns. This is an onsite position that will split time between our Batavia and Carol Stream locations. ESSENTIAL DUTIES AND RESPONSIBILITIES * Directly responsible for the fulfillment of all Prince commitments with the customer base. Ensures that customers' requirements are satisfied. * Able to provide training, guidance, and professional development for all direct reports. * Supervises the review of PFM, E&O, and stocking programs. * Monitors customer service levels and searches for ways to improve on satisfaction metrics. Assures that customer receives all technical support and resources to improve/maintain relationship. * Receives and answers calls from customers in relation to requests or questions and ensures their problems are resolved; conducts follow-up. * Provides data and sales forecasts for production scheduling and material requirements. * Monitors market trends and conducts competitor analysis to assure continued relations with customers are maintained; identifies accounts where order activity may be reducing and to formulate plans to assure that accounts are retained. * Draws on knowledge and business experience to makes timely yet effective decisions (often on the spot) without needed input from other sources. * Determines customer service requirements by maintaining contact with customers; benchmarking best practices; analyzing information and applications. * Accountable for customer service quality. * Coordinates and provides direction for customers by taking the extra step of working across functions to ensure that a high level of customer service is maintained. * Works to develop and maintain a broad functional knowledge of all Prince capabilities including production operations and range of products. * Understands and follows Prince Industries quality certifications (i.e., ISO, QS) as relates to position. * Accepts special projects and duties as assigned. * Additional responsibilities as assigned. REQUIRED SKILLS / ATTRIBUTES * Prior experience in sales and/or customer service with knowledge of machining manufacturing. * Must be able to quickly understand the customer's business, their products and industry. * Ability to recognize and alert the organization to new business opportunities. * Must have solid follow-up skills. * Must be customer centric. * Ability to generate reports and business correspondences as needed. * Ability to communicate effectively both in oral and written form and interact appropriately with customers at all levels of their organization. * Excellent computer skills to effectively work with procurement related software (Vantage) generate correspondences, perform data entry input etc. * Excellent troubleshooting and problem-solving skills. * Excellent organizational skills required to complete work assignments and prioritize urgent matters. * Ability to multitask under pressure while coping with stress and maintaining a composed, professional manner in all circumstances related to customers or co-workers. * Ability to apply excellent business acumen and collaborative skills to work across functions when resolving problems. * Demonstrated management skills. * Confident and able to take the initiative when necessary. EDUCATION AND EXPERIENCE * Bachelor's degree in discipline related to functional work role with 5 years of relevant work experience or demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience in a related manufacturing environment. * Prior experience leading a team required. * Contract manufacturing experience required. PHYSICAL JOB REQUIREMENTS * Regularly required to walk or sit the duration of workday, 9 hours. * Frequently may lift, push or pull up to 45 lbs. * Frequently required to walk, stand, stoop, kneel, reach or bend. * Frequently required to perform repetitive hand movements when doing computer work or paperwork. * Specific vision abilities required by this job include close vision in which 20/20 vision or corrected vision to 20/20 vision is required.
    $40k-72k yearly est. 44d ago
  • Customer Retention Specialist

    Rustman Agency

    Customer Service Supervisor Job 10 miles from New Lenox

    div class="col col-xs-7 description" id="job-description" pspan style="font-size:20px;"strong Now Hiring: Customer Retention Specialist/strong/span/pp Are you passionate about building strong customer relationships and ensuring long-term satisfaction? Do you want a flexible, high-income career where you control your own success? As a strong Customer Retention Specialist/strong, you will play a key role in maintaining client loyalty, providing tailored financial protection solutions, and delivering exceptional service./pp No experience? No problem. We provide strongcomprehensive training and mentorship/strong to help you get licensed and excel in the financial services industry./ph3strongWhat You'll Do/strong/h3ullipDevelop and maintain strong relationships with existing clients to ensure long-term retention./p/lilip Assess clients' financial protection needs and provide customized life insurance solutions./p/lilip Educate clients on their options to help them make informed decisions./p/lilip Manage a pipeline of warm, pre-qualified leads-no cold calling or selling to friends and family./p/lilip Provide expert guidance and ongoing support to enhance the customer experience./p/li/ulh3strongWho We're Looking For/strong/h3ullipStrong communicators who excel at customer service and relationship management./p/lilip Self-motivated professionals who thrive in a flexible, remote environment./p/lilip Coachable individuals eager to learn and grow within the industry./p/lilip Ambitious professionals looking for a long-term career with stability and unlimited earning potential./p/li/ulh3strongWhy Work With Us?/strong/h3ullipstrongRemote amp; Flexible Schedule/strong - Work from anywhere, full-time or part-time./p/lilipstrong Uncapped Earnings Potential/strong -/pullip Part-Time: $70,000 - $150,000+ per year/p/lilip Full-Time: $150,000+++ per year/p/li/ul/lilipstrong No Experience Required/strong - Full training and continuous support provided./p/lilipstrong Leads Provided/strong - Work with clients actively looking for life insurance coverage./p/lilipstrong Daily Pay amp; Performance Bonuses/strong - Get paid directly by insurance carriers./p/lilipstrong No Sales Quotas, No Hidden Fees/strong - A pressure-free environment focused on your success./p/lilipstrong Career Growth amp; Leadership Opportunities/strong - Option to build your own agency, but not required./p/lilipstrong Health Insurance Options Available/strong./p/li/ulp If you're looking for a strongrewarding career/strong with financial independence, flexibility, and the opportunity to help others, strongapply today!/strong/ppstrong Please note that these roles are based for US candidates only./strong/p /div
    $25k-32k yearly est. 60d+ ago
  • CUSTOMER SERVICE REG-MPG CROWNPT SPORTSPLEX

    Methodist Hospitals Inc. 3.8company rating

    Customer Service Supervisor Job 47 miles from New Lenox

    Under general supervision. to perform work greeting and registering patients by obtaining demographics, financial information, insurance information and necessary signatures on required forms and documents for physician office visits. Coordinates patient appointments for all physicians in the practice office. Schedules diagnostic tests as ordered and schedules follow-up appointment. Provides excellent customer service. Responsibilities PRINCIPAL DUTIES AND RESPONSIBILITIES(*Essential Functions) Assists in maintaining compliance with regulatory standards applicable to areas of responsibility as required by accreditation bodies. Assists patients with check-in and check-out process and prepares medical records for physician visit. Directs telephone calls and messages to appropriate persons, provides customer service as needed. Initiates scheduling process for diagnostic tests and referrals. Verifies financial information and insurance coverages. Verifies scheduled appointments and follows up on missed appointments per protocol. Qualifications JOB SPECIFICATIONS(Minimum Requirements) KNOWLEDGE, SKILLS, AND ABILITIES * Certification as a Physician Office Business Administrator is desirable. * Ability to apply medical terminology as it relates to patient visit and future appointments. * Good computer skills and the ability to operate basic office equipment. * Demonstrated good analytical skills. * Demonstrated positive attitude, professional courtesy and compassionate customer service to patience. * Excellent communication and interpersonal skills. * Ability to diffuse a stressful situation tactfully and professionally, and the ability to make good decisions in a stressful situation. * Ability to work independently and in a team environment, and to multi-task. EDUCATION * High School Diploma/GED Equivalent Required * Customer service, reception, filling or billing experience in a physician's office or hospital. * 2 Healthcare/Medical - Physician's Office Preferred STANDARDS OF BEHAVIORMeets the Standards of Behavior as outlined in Personnel Policy and Procedure #1, Employee Relations Code.CONFIDENTIALITY/HIPAA/CORPORATE COMPLIANCEDemonstrates knowledge of procedures for protecting and maintaining security, confidentiality and integrity of employee, patient, family, organizational and other medical information. Understands and supports the commitment of Methodist Hospitals in adhering to federal, state and local laws, rules and regulations governing ethical business practices for healthcare providers.DISCLAIMER - The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.
    $37k-75k yearly est. 60d+ ago
  • District Customer Service Manager

    Dba Dufresne Spencer Group

    Customer Service Supervisor Job 32 miles from New Lenox

    Ashley HomeStore, the #1 Mattress and Furniture retailer in North America, has an immediate opening for a District Retail Operations Manager. The ideal candidate provides operational support to Retail Operations and designated store locations. Is responsible for the guest experience and looks for ways to enhance the customer's buying journey. Performs a series of audits to validate the integrity of day to day store operations. Is required to work 45-50 hours, weekly, subject to change based on business needs. Travels as needed. Pay: $50,000 yearly salary. OUR COMPANY OFFERS GREAT BENEFITS, INCLUDING: Generous Paid Time Off (PTO) Opportunity for advancement Medical, Dental, Vision, & Retirement Benefits 401k Plan Employee Purchase Discounts of 30% or more KEY JOB RESPONSIBILITIES: Completes monthly store scorecards and reports findings through the company's auditing software. Reviews monthly scorecard with Guest Experience Manager, Store Manager, and Regional Director of Sales. Creates action plans to improve underperforming metrics, based on the monthly store scorecard. Manages internal communications in alignment with company protocol. Works in various store locations, as needed, to provided operational support when store staffing levels are not met. Provides store support and is easily accessible, to all locations, during peak sales days. Conducts monthly phone audits. Performs a series of weekly audits, to ensure store compliance, and addresses issues real-time with the Guest Experience Manager and Store Manager. If an issue continues to go unresolved, partners with the Regional Director. Maintains a passing score on the monthly Retail Operations Scorecard. Actively assists with new store openings. Responsible for auditing, researching, and removing credit holds. Prepares and administers training to store associates. Assists in creating and/or updating standard operating procedures. Assists in developing material, content, and training plans for new or revised processes. Works with Customer Relationship Specialists, Store Support Advocates, and Guest Experience Managers to develop their customer resolution skills. Evaluates the performance of the Customer Relationship Specialists and Guest Experience Managers and provides real-time feedback and recommendations to the Store Manager. Is a steward of the company's mission, vision, and values and engages associates to embrace the company's culture. Performs documented on the spot knowledge reviews and provides real-time coaching and feedback on a monthly basis. Conducts second interviews for Customer Relationship Specialists and Guest Experience Managers; provides recommendation to Store Managers. Responsible for personal self-development and learning through internal and external courses and reading. Attends departmental meetings and trainings. Occasionally, the District Operations Manager will be asked and expected to perform various, miscellaneous, and non-standard duties as required. Such duties are diversified in nature and may be changed from time to time to suit the needs of the company. Ashley HomeStore is an Equal Opportunity Employer. Ashley HomeStore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status.
    $50k yearly 33d ago
  • Shop Service Supervisor

    Altorfer

    Customer Service Supervisor Job 4 miles from New Lenox

    Working Hours/Days Monday - Friday 6AM - 4PM Shop supervisor is accountable for the efficiency and discipline of all shop technicians assigned to him/her. He/she must possess a deep knowledge of construction equipment repair processes and have excellent organizational skills. Customer relations, time management and customer satisfaction are also key critical ingredients of the job. Basic Duties PRINCIPAL FUNCTIONS & RESPONSIBILITIES (including, but not limited to): The supervisor is responsible for all service activity in his/her department. Demonstrating champion abilities in all aspects of Safety. Exemplify our Corporate Values of Safety, Integrity, Honesty, Humility, Teamwork and Compassion. Provide leadership and direction as required to achieve the highest levels of customer satisfaction, employee engagement and profitability. Conduct regular meetings to coordinate activities, provide guidance, gather information and communicate company strategy. Manage work-flow and scheduling to achieve the highest levels of customer satisfaction and shop efficiency. Manage service, repair and reconditioning of machines and components from opening jobs to invoicing. Manage frequent shop service customer communications and instill deep customer loyalty. Develop quotes for complex jobs and quote approvals. Consistently enforce work rules and company policies. Effectively manage all Work In Progress (WIP). Conduct semi-annual performance reviews for all direct reports. Ensure operations conform to industry and company performance metrics and benchmarks. Occasionally participate in sales calls with Sales Reps. Perform all safety inspections in accordance with current employee safety programs. SUPERVISORY RESPONSIBILITIES: Direct reports to include all shop technicians, apprentices and helpers reporting to her/him. Manage all admin personnel assigned to his/her area Qualifications EDUCATION/QUALIFICATION/EXPERIENCE: Associates degree preferred with minimum of two years management experience in construction equipment service and repair Candidate must be customer centric Deep technical knowledge and training ability Experience as an Equipment Manager or Service Manager a plus Advanced user of all Microsoft Office products to include Excel Working knowledge of Caterpillar programs DBSi, PSQ , SMIS 2 and PSEL a plus Skills and Abilities: Ability to understand, interpret and leverage performance metrics related to efficiency, productivity, profitability, safety, market share, resource deployment and general operations. Exceptional communication, management, leadership and interpersonal skills Working knowledge of OSHA and EPA regulations as they relate to the industry Must possess a valid driver's license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate). Altorfer Industries offers an industry leading compensation and benefit package: Safe, clean, and friendly work environment Health, Dental, Vision, Disability, and Life Insurance 401(k) Paid Holidays Paid Parental Leave and Funeral Leave Paid Time Off: Prorated 80 hours of PTO Education Assistance Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection Payrate: $75,000-$85,000 annually Posted Min USD $75,000.00/Yr. Posted Max USD $85,000.00/Yr. Physical Requirements/Working Conditions This position works in an office environment some of the time and in a service shop environment for most of their shift. May, on a continuous basis, sit at a desk for a long period of time; answer telephone calls and write or use a keyboard to communicate through written means. May on a continuous basis be on shop floor supporting service operations. Noise level in the shop environment is usually moderate, and the noise level in the office environment is usually low. Must be flexible to work varying schedules and hours as needed. Occasional local travel may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran . Why Work for Altorfer? At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is crucial to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.
    $75k-85k yearly 60d+ ago
  • BAS Service Account Specialist

    Nenni and Associates

    Customer Service Supervisor Job 27 miles from New Lenox

    We are seeking a skilled and professional BAS Service Account Specialist to support the installation, commissioning, troubleshooting, and servicing of Building Automation Systems (BAS) across commercial and institutional facilities. This role involves both technical fieldwork and direct interaction with clients to ensure their building systems are operating efficiently and according to expectations. The ideal candidate combines hands-on BAS expertise with strong communication and customer service skills. Key Responsibilities: Install, configure, and troubleshoot building automation components including sensors, controllers, actuators, and user interfaces. Perform preventative maintenance, repairs, and upgrades on existing BAS equipment. Assist in programming and commissioning of HVAC, lighting, and energy management control systems. Serve as a key point of contact for clients during service visits, providing updates, technical explanations, and guidance. Respond to service calls and diagnostics requests in a timely and professional manner. Work with engineering and project teams to ensure system designs are correctly implemented in the field. Maintain accurate records of service activities, system configurations, and client interactions. Provide training to facility staff and end users on BAS interfaces and operations as needed. Ensure adherence to all safety standards, building codes, and internal quality protocols. Qualifications: Associate degree or technical training in HVAC, Electrical Systems, Controls Technology, or a related field. 2-5 years of experience in building automation or HVAC controls service. Familiarity with major BAS platforms (e.g., Tridium/Niagara, Honeywell, Siemens, Johnson Controls, Schneider Electric). Understanding of HVAC systems, control wiring, and communication protocols (BACnet, Modbus, etc.). Excellent diagnostic and problem-solving skills. Strong interpersonal and communication skills; able to clearly explain technical issues to non-technical clients. Valid driver's license and ability to travel to client sites. Industry certifications (e.g., Tridium, NICET, OSHA 10/30) are a plus.
    $31k-45k yearly est. 16d ago
  • LABORATORY SERVICES SUPERVISOR - CLINICAL CHEMISTRY

    Cook County, Il 4.4company rating

    Customer Service Supervisor Job 27 miles from New Lenox

    The final salary and offer components are subject to additional approvals based on Cook County Health (CCH) policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at CCH. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. Location: JOHN H. STROGER, JR. HOSPITAL Department: Clinical Chemistry This position is exempt from Career Service under the CCH Personnel Rules. Job Summary The Laboratory Services Supervisor is responsible for the overall operations of the laboratory which may include Phlebotomy, POCT, Blood Bank, Automated Services (Chemistry, Hematology, and Coagulation), providing technical and administrative supervision and direction to professional staff. Must be able to perform clinical tests and procedures requiring technical skills and knowledge. May assume primary responsibility for special tasks and projects as assigned. Intervenes on behalf of upper management in a variety of matters as directed. Responsible to work proactively with Laboratory Manager, Senior Director of Laboratory Medicine and Pathologists to maintain operational quality. Responsible for overall operations and personnel issues, including training and development of staff. Ensures fiscal responsibility within area of control. Shows willingness and ability to write policies and procedures. Knowledge and ability to perform clinical testing, troubleshooting, and in services for staff. General Administrative Responsibilities Collective Bargaining * Review applicable Collective Bargaining Agreements and consult with Labor Relations to generate management proposals * Participate in collective bargaining negotiations, caucus discussions and working meeting Discipline * Document, recommend and effectuate discipline at all levels * Work closely with labor relations and/or labor counsel to effectuate and enforce applicable Collective Bargaining Agreements * Initiate, authorize and complete disciplinary action pursuant to CCH system rules, policies, procedures and provision of applicable collective bargaining agreements Supervision * Direct and effectuate CCH management policies and practices * Access and proficiently navigate CCH records system to obtain and review information necessary to execute provisions of applicable collective bargaining agreement Management * Contribute to the management of CCH staff and CCH' systemic development and success * Discuss and develop CCH system policy and procedure General Administrative Responsibilities continued * Consistently use independent judgment to identify operational staffing issues and needs and perform the following functions as necessary; hire, transfer, suspend, layoff, recall, promote, discharge, assign, direct or discipline employees pursuant to applicable Collective Bargaining Agreements * Work with Labor Relations to discern past practice when necessary Typical Duties * Assures day to day responsibility for overall operations, activities, and staff within the Laboratory. * Monitors lab quality, instrumentation, staff, purchasing, and all aspects of operations. Consults with Laboratory Manager or Senior Director of Laboratory Medicine. * Represents the department in disciplinary and grievance matters and at hearings and may otherwise assist in assessing and interpreting employee issues in connection with hospital rules and polices and other labor contract language. * Participates in the overall planning, development and implementation of administrative and technical programs and policies covering the laboratory section. * Performs and supervises the execution of diverse tests and procedures. Insures criteria, standards, programs are effective and investigates and analyzes unusual conditions, problems or issues. Resolves critical problems and brings them to the attention of Laboratory Manager and/or Senior Director of Laboratory Medicine. Effectively recommends personnel actions and staffing which may impact on the department. * Maintains contacts with Laboratory Manager, Laboratory Supervisors and staff within the laboratories and hospitals in order to discuss and formulate approaches to common needs and concerns. Functions as a member of the management team to confer and meet in all matters pertaining to accreditation standards and regulatory guidelines and requirements. Exercises sound judgment in carrying out the directives of the Senior Director of Laboratory Medicine. * Represents the Department at professional seminars or on hospital committees. * Performs all administrative and technical responsibilities with high efficiency and integrity. Analyzes and recommends changes to budget, cost efficiencies, equipment purchases, and personnel actions including hires, transfers and promotions. Minimum Qualifications * Bachelor's degree or higher in Medical Technology or the applicable scientific field of study from an accredited college or university (Must provide proof of official transcripts at time of interview) * Must qualify as a MEDICAL TECHNOLOGIST* as defined by the Illinois Clinical Laboratories Code (Ill. Adm. Code 450 (Must provide proof at time of interview) * Six (6) years, full time professional work experience with clinical expertise in the section posted for this position (chemistry, hematology, blood bank, POCT, etc.). * Two (2) years of which must include administrative, technical and/or lead oversight for the delivery of clinical laboratory services. * National certification as a Technologist through ASCP, AMT, or AAB is mandatory. (Must provide proof at time of interview) Knowledge, Skills, Abilities and Other Characteristics * Thorough and extensive knowledge of professional, safety, governmental and other regulatory requirements applicable to the clinical laboratories. Skill in assisting at a highly responsible level with preparation for various regulatory agencies and in meeting prescribed standards associated therewith. * Must possess exemplary skills and knowledge necessary to perform the essential tasks of the position and be able to work effectively in collaboration with and in the supervision of others. Must have a proven record of writing policies/procedures, developing and monitoring quality monitors and the ability to operate equipment and train technologists. * Ability to supervise and direct professional and support staff engaged in the performance of highly complex laboratory tests and procedures requiring a thorough and extensive knowledge specific to chemistry and hematology. Ability to demonstrate a thorough knowledge of multiple areas in the laboratory which may include chemistry, hematology, blood bank, POCT, LIS, microbiology, and pre-analytical and a mastery of the specific subject matter sufficient to effectively provide testimony or other expert opinion under a variety of circumstances. * Ability to work within broad guidelines requiring decision-making, complimented by sound judgment in determining when to bring difficult or unsolvable problems to the site manager or upper administration as necessary. * Ability to perform effectively in carrying out duties of an administrative and supervisory nature on behalf of the Cook County Health & Hospitals System Laboratory Director, where applicable, or other senior management. Exercise skill and professional discretion in resolving problems and contingencies which may arise. Ability to intervene as necessary in a variety of matters and take charge as circumstances require. * Ability to investigate and render opinions in disciplinary matters and represent the Department in disciplinary or grievance hearings. Ability to understand and apply hospital policy and contact language as may apply to the laboratory. * Ability to communicate verbally and in writing with supervisors, medical staff and other personnel within, as well as outside laboratories; ability to discuss in technical terms, new approaches to common needs and interests concerning delivery of services to patients and other departments. * Ability to maintain the confidentiality of patient related materials in compliance with HIPP A requirements. * This position occasionally requires various types of physical exertion including, but not limited to climbing, lifting, pulling, pushing, prolonged standing, operating laboratory equipment and other devised, or moving moderate to heavy weight. Fine dexterity is necessary to perform task such as pipetting and making slides etc. Physical and Environmental Demands This position is functioning within a healthcare environment. The incumbent is responsible for adherence to all hospital and department specific safety requirements. This includes but is not limited to the following policies and procedures: complying with Personal Protective Equipment requirements, hand washing and sanitizing practices, complying with department specific engineering and work practice controls and any other work area safety precautions as specified by hospital wide policy and departmental procedures. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the personnel so classified. For purposes of the American with Disabilities Act, "Typical Duties" are essential job functions. VETERAN PREFERENCE PLEASE READ When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service To take advantage of this preference a Veteran must: * Meet the minimum qualifications for the position. * Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, "Are you a Military Veteran?" * Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable OR A copy of a valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing. If items are not attached, you will not be eligible for Veteran Preference VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW. BENEFITS PACKAGE * Medical, Dental, and Vision Coverage * Basic Term Life Insurance * Pension Plan * Deferred Compensation Program * Paid Holidays, Vacation, and Sick Time * You may also qualify for the Public Service Loan Forgiveness Program (PSLF) For further information on our excellent benefits package, please click on the following link: ****************************** MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING. * Degrees awarded outside of the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U. S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview. * Please note all offers of employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen. * CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor. COOK COUNTY HEALTH & HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER.
    $34k-53k yearly est. 10d ago

Learn More About Customer Service Supervisor Jobs

How much does a Customer Service Supervisor earn in New Lenox, IL?

The average customer service supervisor in New Lenox, IL earns between $28,000 and $55,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.

Average Customer Service Supervisor Salary In New Lenox, IL

$39,000
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