Customer Service Supervisor Jobs in Oak Forest, IL

Regular Your opportunity At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. The Financial Planning Group is part of the broader Wealth and Advised Solutions organization and is primarily responsible for helping individuals and families with their financial needs. Whether it's retirement planning, charitable giving, estate planning, active investing or managing banking and lending needs, Planning can help. The Financial Planning Group works with partners to provide comprehensive financial planning services for clients and prospects seeking advice on how to reach multiple goals. The plan includes a customized analysis to address financial goals, such as: retirement, college, risk management, asset allocation, and estate planning needs. This position will be responsible for leading a team of Planning experts who deliver financial planning solutions to our clients at Schwab. Our teams are dedicated to making a difference through the power of planning. We connect, deeply understand and paint a picture of what's possible regarding our clients' financial lives. As Fiduciaries, we bring expertise across Schwab's 7 Wealth Management topics in conjunction with powerful technology to inspire clients to take action and own their financial legacies. What you have Motivating - As a leader you will inspire your team by providing support and championing the collaborative Schwab culture. Building collaborative relationships - You will build and foster relationships with internal partners across the organization and branch network. Developing others - We are seeking an individual with extensive financial services experience to lead and coach their team of CFP professionals. Managing performance - Part of this role includes the monitoring of client interactions and coaching to improve Financial Planning and advice quality. This includes performing the compliance and administrative tasks inherent in our industry. What you have: Required Qualifications: Bachelor's degree CFP designation Active and valid FINRA Series 7 license Active and valid FINRA Series 63/65 or 66, and 9/10 (or to be obtained within 90 days) Preferred Qualifications: Insurance licensing strongly preferred What's in it for you At Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis. We offer a competitive benefits package that takes care of the whole you - both today and in the future: 401(k) with company match and Employee stock purchase plan Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions Paid parental leave and family building benefits Tuition reimbursement Health, dental, and vision insurance

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all. The exceptional EY experience. It's yours to build. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry - the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry, working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management, Insurance, and Real Estate, Hospitality and Construction. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is healthy, growing and secure. If you have a passion for rallying together to solve complex challenges, then come join our dynamic FSO team! Our Financial Services EY EDGE practice is made up of a team of professionals providing dedicated tax technical services to both US and global clients. EDGE stands for Exceptional Delivery and Growth Engine because this team operates in a technical environment with deep process and service delivery experience that distinguishes EY in the marketplace. The opportunity We currently have an opportunity for you to join our EDGE Insurance Tax practice as a Manager. Working with dedicated professionals in the insurance industry, you will be involved in dynamic tax compliance projects to develop your tax technical knowledge. Your key responsibilities As a Services Manager, you will juggle multiple tasks in a high performing environment. You will oversee financial statement audits as well as review tax returns. You will also be responsible for delivering and managing multiple projects to continue to provide exceptional client service to our Insurance clients. Responsibilities indlude Consult with clients and demonstrate professional discretion by appropriately escalating complex tax and client relationship matters to senior management and subject-matter professionals, coordinating efforts, and managing expectations about timing of response and resolution Deliver and manage compliance and consulting delivery services to meet deadlines for client deliverables Ability to lead projects and work independently, with guidance in only the most complex situations Incumbent has specialized depth and/or breadth of expertise Manage communications with client tax liaisons, client trust administration teams and client trust officers to gather required information, to share information to support informed decision-making, and obtain instruction or authorization necessary for timely, accurate production of tax information statements, tax returns and related reporting Support effective long-term relationships and manage workflow effectively with our clients Manage engagement deliverables and team resources to achieve timely and accurate delivery of tax compliance services while effectively managing engagement economics Advise and provide direction on complex tax matters, set expectations, coordinate daily work activities, and assign tasks to staff and seniors. Review and evaluate the work of staff members to ensure accuracy, completeness, and compliance with relevant tax laws and regulations Provide effective leadership, formal and informal feedback, and coaching to team members Skills and attributes for success Ability to recognize and identify problem areas that need to be addressed or escalated to ensure tax returns, tax research, tax accounting and other tax projects are timely and accurately completed Experience presenting in client conversations regarding complex or difficult topics Ability to break down complex tax projects into manageable components, analyze relevant information, and formulate client-centric solutions that comply with relevant laws and regulations Ability to manage multiple work assignments, team members and deadlines simultaneously To qualify for the role you must have Bachelor's Degree in Accounting, Finance, Business Administration, Tax, Law, or Economics with a minimum of 5 years of Tax experience Certified Public Accountant (CPA), Enrolled Agent (EA) or licensed attorney Strong knowledge of ASC 740 and SSAP 101 Income tax support for audits and income tax experience for Insurance companies as well as C Corporations At least 4 - 5 years of experience in preparing 1120, 1120 PC, 1120 L and consolidated group returns; experience reviewing these returns is a must Ideally, you'll also have Direct experience in state and local taxation (e.g., state return compliance, state income tax accounting, state apportionment fundamentals) SEC experience Proven experience in managing teams What we look for We're interested in tax professionals with a genuine interest in providing outstanding services to some of the world's most influential people. Working with people from all backgrounds, from executives and entrepreneurs to investors and families, you'll use your experience and status as a trusted advisor to maintain and further our reputation for excellence. What we offer We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $89,400 to $163,800. The salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $107,400 to $186,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. EY accepts applications for this position on an on-going basis. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. For those living in California, please click here for additional information. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at **************************.

Route Service Supervisor UniFirst is seeking a Route Service Supervisor to join our team! The Route Service Supervisor will supervise and work with Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. This is an entry level management position for a career minded individual interested in advancement. What's in it for you? Training: Our Team Partners get quality skills training designed to enhance their performance and assist them with their career potential and advancement. Career Mobility: Some companies say they like to promote from within, we just do…constantly! Culture: Our family culture is what makes UniFirst an organization that stands out from the rest. Did we mention no nights or weekends? Diversity: At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we believe it takes many kinds of people to make us successful. What you'll be doing: Oversee the training and development of a team of Route Service Representatives Respond to service requests Negotiate customer contract renewals Build strong relationships with your customers and team Work closely with all other leadership and management team members to provide the best customer service and product programs Provide route coverage when a Route Service Representative is sick or on vacation which provides you the perfect opportunity to check-in on your Rep's performance and their customers' level of satisfaction and loyalty. Qualifications What we're looking for: A results-driven, relationship manager who isn't afraid to roll up their sleeves and help out the team and most importantly, the customer Someone who will enjoy working with your own team of Route Service Representatives that need your help and support as they develop in their own roles An individual ready to learn and work to become a customer service and loyalty expert High school diploma or GED, some college is a plus 21 years of age Valid non-commercial driver's license in the state of residence Reliable transportation Must meet pre-employment DOT physical requirements Physically capable of lifting up to 50 pounds Communication and language skills Basic computer proficiency Prior leadership, customer service, route sales, delivery and/or entrepreneurial experience preferred Benefits & Perks 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses About UniFirst The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 1.5-billion-dollar organization. UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's “Best Companies to Sell For” list and recognized on Forbes magazine's “Platinum 400 - Best Big Companies” list. As an 80-year old company focused on annual growth, there's never been a better time to join our team. There's a lot to love about UniFirst, where you come first. UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

A specialty services company in Illinois is actively seeking a new Claim Specialist for a promising position with their team in the Greater Chicago area. In this role, the Claim Specialist will be responsible for managing customer queries & complaints as well as processing orders, modifications, and escalating complaints across a number of communication channels. Responsibilities: Responding promptly to customer inquiries Communicating with customers through various channels Acknowledging and resolving customer complaints Processing orders, forms, applications, and requests Keeping records of customer interactions, transactions, comments, and complaints Communicating and coordinating with colleagues, as necessary Providing feedback on the efficiency of the customer service process Managing a team of Jr. Customer Service Representatives, as needed Ensuring customer satisfaction and providing professional customer support Qualifications: 6+ months of Customer Service-related experience High School Diploma / GED Computer savvy Solid problem solving skills Exceptional phone etiquette Great interpersonal skills Excellent communication skills (written and verbal) Strong attention to detail Highly organized Desired Skills: Bachelor's Degree preferred Associate's Degree required

Prestigious 1-800 psychic line has opportunities for quality Tarot and Psychic advisors. Render services from home by phone. No hold times, yearly increases, and good pay rate. All applicants will be tested. Professionals only, please.

Job Description Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required. We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. Responsibilities include but not limited to: Establish customer relationships and follow up with customers, as needed Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Use a customer-focused, needs-based review process to educate customers about insurance options Maintain a strong work ethic with a total commitment to success each and every day As an Agent Team Member, you will receive... Salary plus Bonus Paid Time Off (vacation and personal/sick days) Valuable experience Growth potential/Opportunity for advancement within my office Requirements Property & Casualty license (required) Life & Health license (required) Bilingual English/Spanish preferred -speak, read, and write Must have top sales acumen and be hungry to win Understanding of State Farm sales process, detailed oriented and systems preferred Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Caterpillar is hiring a Customer Experience Consultant within our Construction Industries Services Division (CISD) organization. Reporting directly to the CISD Customer Experience Director, this candidate will need to use their commercial acumen to influence the organization to lead and drive projects to benefit our customers. The ideal candidate will possess a passion for delivering an exceptional customer experience, knowledge of the Construction Industries (CI) aftermarket business, the Financial Business needs of our customers, and a deep understanding of Caterpillar dealers and their business models, processes, and systems. This position will be the primary contact for CISD with Cat Financial and have direct responsibility for ensuring Cat Credits and Cat Card offerings meet CI customer needs and achieve aligned Cat Financial and CISD global targets. What You'll Do (Key Responsibilities) Work with Cat Financial and across CISD to ensure aligned strategy, goals, and global execution plans: * Act as a liaison to build and nurture the Cat Financial / CISD relationship. * Ensure overall global strategies for financial products are aligned between all key organizations. Work across CISD to develop customer back integrated solutions that leverage Cat Financial products and result in CI service growth: * Define the CI customer, Cat Dealer, and CISD business requirements for financial products. * Work with internal partners to develop market ready solutions that integrate financial products with services through the right digital and physical channels to drive incremental value for CI customers. * Collaborate with partners to collect VOC specific to customer financial product needs and integrated solutions. * Consistently ensure that we leverage financial products to provide customers more value and a better customer experience. What You Have (Skills and Qualifications) * Relationship Management: Building and maintaining strong partnerships. * Consulting / Commercial Acumen: A good understanding of Construction Industries customers and their aftermarket and financial needs. * Problem Solving: Identifying new and unique ways to solve customer problems by leveraging existing financial products and working with Cat Financial to create new financial products if needed for our customers. * Cross Functional Program Leadership: Excellent ability to coordinate with and lead cross-functional teams. * Customer Focus: Passion for understanding and addressing customer needs. * Influencing: Strong influencing and collaboration skills with the ability to work effectively with senior leadership. Additional Details * This position can be located in Dallas, TX; Chicago, IL; Cary, NC; or Peoria, IL. * Travel is expected to be 25% both domestic and international. * This role requires 5 days a week in the office (M-F). * Domestic relocation assistance is available. Summary Pay Range: $144,960.00 - $217,320.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. Benefits: Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits. * Medical, dental, and vision benefits* * Paid time off plan (Vacation, Holidays, Volunteer, etc.)* * 401(k) savings plans* * Health Savings Account (HSA)* * Flexible Spending Accounts (FSAs)* * Health Lifestyle Programs* * Employee Assistance Program* * Voluntary Benefits and Employee Discounts* * Career Development* * Incentive bonus* * Disability benefits * Life Insurance * Parental leave * Adoption benefits * Tuition Reimbursement * These benefits also apply to part-time employees Relocation is available for this position. Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at **************************** Posting Dates: June 18, 2025 - June 30, 2025 Any offer of employment is conditioned upon the successful completion of a drug screen. Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Not ready to apply? Join our Talent Community.

Job Description We are looking for a dynamic individual with customer service experience who wants to take things to the next level as an Entry-Level Customer Consultant! All training provided! In this role, you will be responsible for providing exceptional customer service to our Fortune 500 clientele, providing product information & follow-up to ensure customer satisfaction. The ideal candidate will possess a "work hard-play hard" attitude with strong communication skills, a knack for problem-solving, and the ability to analyze customer needs effectively. This position requires proficiency in various communication tools and a commitment to maintaining high standards of service, within a vibrant team setting! What we Offer One-On-One Guidance To Help You Flourish Personally & Professionally Growth Opportunities & Training Resources Including Free Business Courses Encouraging Team Leaders & Hands-On Training Volunteer Choices For Seasonal Charity Events Stimulating Business Trips, Networking Events & Opportunities for Travel Regular Social Events & Lively Atmosphere Day-To-Day Expectations Analyze Customer Issues & Provide Effective Solutions That Align With Company Policies Be Coach-able While Learning Client Product Knowledge & Business Acumen Maintain Accurate Records Of Customer Interactions & Transactions Able To Work Indoors/Outdoors & Open To Travel Opportunities Strong Interpersonal Skills & Emotional Intelligence Driven To Grow Into A Leadership Role & Team Player Mentality Previous experience is not required as we grow our company organically & pride ourselves on our strong leadership & training within the office. We make it a priority to develop our team in an energetic environment where growth is accessible to all! If you feel like you would make a strong addition to our team, feel free to apply & someone from HR will reach out promptly!

Notes: (with up to 30% travel) based in the Midwest (ideally) Ability and experience managing a large portfolio (100-130 accounts) required Experience in Customer Success or Account Management in a B2B environment required WHO WE ARE Join FPG and become part of a dynamic team dedicated to elevating service and revenue excellence. With over 30 years of expertise, we've perfected the art and science of optimizing frontline performance. The unique artistry of our inspiring FPG team with the cutting-edge science of our proprietary technology, IN-Gauge - we have set the benchmark in technology and training. Our global footprint extends across world-renowned brands in the hospitality and automotive industries, spanning more than 100 countries and boasting over 60,000 app users. At FPG, we're committed to unlocking the full potential of individuals and transforming the frontline role. Our culture is built on empowerment, passion, and continuous growth. When you join us, you're not just a part of a company - you're joining a movement that believes in the potential of people and their ability to make a difference. Experience a fulfilling career with us, where your aspirations meet opportunities. WHO YOU ARE FPG Customer Success Consultants are exceptional individuals that embodies excellence in account management and customer success. You've demonstrated your prowess in these areas, and your executive presence is undeniable. You possess the rare ability to influence at all levels, whether you're engaging senior leadership, nurturing aspiring managers, or empowering the frontline staff. You thrive in a dynamic SaaS environment, where your expertise is instrumental in supporting client's performance potential. Your presentation and facilitation skills, both in-person and in virtual settings, are highly effective, leaving the audience inspired with lasting impact. Building and maintaining robust client relationships is second nature to you. Your critical thinking, empathy, self-awareness, and unwavering teamwork make you a valuable asset. You excel in time management and prioritization, ensuring every task is well executed and aligns with the mission to maximize frontline performance. If you're the kind of person who has been described as inspirational and possesses the innate ability to inspire people to achieve their full potential, then FPG may be the perfect home for your exceptional talents. Join us and be a part of a team that's passionate about unlocking potential and elevating performance. WHAT YOU WILL DO As a Customer Success Consultant at FPG, your role is pivotal in ensuring that each customer embarks on their journey with us successfully. Your responsibilities span the entire customer lifecycle, beginning with the activation process. This process includes immersive live virtual delivery sessions that unveil the FPG Foundation Framework - the formula for success in the FPG program. Your mission is to effectively articulate this framework, securing buy-in at all levels and helping customers understand their crucial role in program success. You will also manage a portfolio of accounts. Here, your primary objective is to ensure the sustained success of The Foundation Framework and client performance. Each client's incremental revenue performance, coupled with the framework, is the metric by which FPG measures success. As the voice of the customer, you will be at the forefront of advocating for our clients, proactively driving the adoption of The Foundation Framework and maintaining a strong focus on customer retention. You will cultivate and nurture client relationships, ensuring they receive the support necessary to achieve maximum impact. Additionally, your role may provide the opportunity to engage with clients on-site from time to time, further enhancing relationships and positively impacting the overall client experience. HOW YOU WILL DO IT Lead and facilitate the customer activation process, ensuring a captivating onboarding experience Drive the implementation and ongoing maintenance of The Foundation Framework Promote and support the adoption and utilization of the IN-Gauge software platform Commit to continuous self-led learning, always maintaining IN-Gauge ‘super user' proficiency Collaborate with regional and global peers, fostering the exchange of best practices and seeking innovation insights Champion the client recognition tool, encouraging client leadership to actively engage using IN-Gauge Regularly communicate program performance to key property leadership, outlining support needs monthly, partnering with the General Manager role or equivalent Lead quarterly program reviews with key stakeholders Initiative conversations with internal leadership regarding upsell opportunities Occasionally, up to 20% of your time, travel to local regional clients to support, elevate, and reinforce partnership expectations, enhancing the overall client experience QUALIFICATIONS Bachelor's Degree is preferred, with a track record of working in a performance results-focused environment 1+ years of relevant experience Tech savvy with SaaS experience being advantageous Possesses exceptional presentation skills, both in-person and virtually, with an inspiring and impactful style Demonstrates executive presence and the ability to influence at all levels Exhibits a high level of polish and poise in all interactions Excellent listing skills, curiosity, and resourcefulness Capable of compelling written and verbal communication, catering to both technical and non-technical audiences Excellent listing skills, curiosity, and resourcefulness Proactive and capable of working autonomously Must show adaptability and flexibility in response to the evolving needs of the business Fosters collaboration among various departments to advance the company's shared vision COMPENSATION Base Salary $65,000 + lucrative incentive plan, averaging around $15,000 annually, uncapped in growing region. BENEFITS FPG provides a comprehensive suite of benefits to our valued Team Members, along with benefits for their eligible dependents as detailed below. Benefits effective date 1 st day of the month following date of hire: Employer contribution toward company sponsored health plans Dental & Vision plans offered Employer paid Short-term Disability & Employer paid Long-term Disability Employer paid Life Insurance Policy ($100,000) Employer paid Accidental Death & Dismemberment Policy ($100,000) Additional Benefits 401K participation, with 4% Employer Matching Contribution Paid Time Off and annual holiday closure Parental Leave (Maternity, Paternity, and Adoption Leaves)

Job Description Customer Consultant - Budtender – Part Time HARWOOD HEIGHTS Wake Up and smell the Roses! Are you looking to join a diverse, inclusive, positive environment where both customers and staff are our priority? We pride ourselves on our incredible team, from management to staff, who bring diverse skill sets from all walks of life to create Green Rose. Green Rose was established in 2021, and opened our flagship store in River North in November 2022, and our second location in Lincolnwood 2023. Customer Consultants/Budtenders (CC) will be responsible for assisting customers and will offer customers one-on-one consultations on product selection based on their deep understanding of the dispensary’s product offerings. These positions will be required to work closely with the General Manager/Assistant General Manager and all departments, and others at the dispensary and within the company to ensure competency with new products added to inventory and ensure fluid and practiced communication skills towards accurately and efficiently assisting customers. The CCs will become trusted advisors to customers about cannabis products, their profiles, and their routes of administration. Following consultation, the CC will be responsible for completing sales according to company policies and practices, including ensuring records of the sale are entered into the POS and State’s verification system correctly and completely. Experts on the floor, with customer interactions, product knowledge, and pure work-ethics to provide all customers with the best possible experience and ensure our returning customer base. The role will also consist of other front line operational duties with a basic understanding of back end operational duties. Required to handle money, manage codes, always ensure smooth traffic while always maintaining exemplary flow and great service. These duties listed are not exhaustive, and additional responsibilities may be assigned by management. Responsibilities included but not limited to: Greet and check in all customers Immediately engage with all customers to understand all wellness needs while recommending products Assess individual customer needs by asking proper, relevant questions to lifestyle to best determine what products to recommend Adhere to and promote culture of compliance Continued education and training to further knowledge of all products Assist in maintaining cleanliness and organization of store to include front and back-end operations and products Perform sales transactions including cash handling, using POS systems, and exercising and adhering to all compliance and regulatory measures Always maintain customer rapport and professionalism Train and adapt to all roles Manage time and respect all protocols under pressure and fast pace Other duties as assigned Position Qualifications: 2+ years in hospitality, cannabis or retail field Consistent and constant communication on all levels Accountability at all levels and for others Balanced decision making Eyes-Up Mentality Practical and pro-active actions/thinking Attention to detail, organized lead in all workspaces Position Job Requirements: - High school diploma or GED required - Must be able to pass a background check - Must be 21 years of age - Must possess a valid license or state ID - Must remain compliant with all city and state regulations and requirements for working in the industry - Must be able to walk/stand for extended periods of time - Must be able to work opening, closing and weekend shifts as needed - Willingness to be flexible – Travel is at times necessary Green Rose Core Values: The 5 “C’s” of Green Rose Retail ~Customer Service~ Provide the best in class “Cannabis Experience” for everyone we encounter ~Compliance~ Pro-Active, and Steadfast reserve to ensure our practices are above standard ~Cannabis Knowledge~ Becoming a True Cannabis Expert; commitment to be the best at our craft ~Compassion~ Compassionate Cannabis Practices – Responsibly Excels & Unites us all ~Communication~ Communication – dissolves question, cultivates environments of uniqueness and diversification Cultivate Your Green Rose – Harvest the fruits of Stoic Standards, with the elegance of individual/unified uniqueness How we live our Core Values Accountability: Own and honor our commitment to always put others first Diversity: Treat everyone with respect Excellence: The little things matter most Integrity: Always do the right thing Mission Statement: In everything Green Rose does, we are always dedicated to our mission: Inspire and guide the human essence; one puff at a time Green Rose Dispensary is a Chicago-based veteran, female, Black and Latino owned adult use dispensary that empowers the customer with in-depth knowledge about the newest products on the market. Green Rose delivers the best products with the best customer service on the newest, most innovative platforms. We are dedicated to operating as a strong advocate for inclusion and the elevation of diverse voices for our employees and customers. Green Rose Dispensary is an equal opportunity employer who believes in the value of diverse voices and perspectives. Powered by JazzHR BoizCadxMb

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun - where everyone can succeed. Join us to transform the way the world works. Job Description This role will be based in Chicago or Omaha. At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. We are seeking an innovative learning professional with experience and expertise in developing and delivering educational materials for an external audience. This person will be a primary driver of the training adoption in a specific market. They must be able to create and deliver locally relevant learning experiences, by leveraging, tailoring, augmenting, and aligning to the global content strategy. This person will collaborate with multiple functions including Core Content LXDs, Sales, Customer Success, Marketing, Knowledge Management, Insights and more continuously iterate and improve the live learning experiences they deliver. The ideal candidate is customer focused, outcome focused, tech-savvy, and partnership-minded. They have a passion for customer training and an understanding of adult learning principles and theories. The Customer Learning team within the Scaled Solutions Organization provides evolving learning materials for LinkedIn SaaS customers to enable, inspire, and compel strong adoption and success. Responsibilities Deliver market tailored virtual and in-person training experiences Create and tailor learning materials to market-fit local customer needs including live delivery and video formats Collaborate with cross-functional teams for product, brand, and legal compliance. Manage market-focused content by auditing, updating, and retiring content, and updating the channel of distribution owners where applicable. Pilot new training approaches built to increase product and feature adoption. Assess market requirements through data analysis and stakeholder management Apply project management principles & techniques Leverage data-driven decision-making to prioritize, execute and report on training outcomes Qualifications Basic Qualifications Bachelor's Degree, or equivalent experience 2+ years of instructional design, training, or L&D Instructor-Led-Training Experience (In-Person and Virtual) Preferred Qualifications Bachelor's degree in design, learning development, or a related field Video editing software (AI-based or other) Voice-over recording (live or AI-based) Learning Management System (LMS) experience - Skilljar Presentation design (Keynote/PowerPoint) Storyboarding Curriculum development Localization experience Webinar facilitation experience Familiarity with adult learning theories and principles Suggested Skills: Instructional Design Intructor-Led Training Learning Development LinkedIn is committed to fair and equitable compensation practices. The pay range for this role is $86,000-$140,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor. The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit ************************************** Additional Information Equal Opportunity Statement We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. 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However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information. San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records. 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AO Globe Life is Hiring in Illinois: Life Insurance Agent - Unlimited Growth Potential At AO Globe Life, we provide individuals with the opportunity to build a career in life insurance sales, starting as an agent and advancing into leadership. Our team helps families secure their financial future while offering uncapped earning potential and a clear path to management. If you are motivated, coachable, and ready to take control of your career, this is the opportunity for you. What You'll Do: Consult with Clients: Educate individuals and families on life insurance options to help them make informed decisions. Manage Inbound & Outbound Communications: Respond to client inquiries, schedule appointments, and guide them through policy selection. Sales & Customer Success: Provide tailored solutions to ensure customers receive the right coverage for their needs. Product Expertise & Compliance: Stay up to date on life insurance products, underwriting, and industry regulations. Build & Grow: Develop long-term client relationships while establishing a foundation for success in sales and leadership. Why Join AO Globe Life? Start as an Agent, Grow into Leadership - Career advancement is based on performance, not tenure. Performance-Based Pay & Bonuses - Weekly pay with commissions and incentives tied to sales performance. Comprehensive Training & Licensing Support - We provide the tools and mentorship needed to become a licensed life insurance agent. Unlimited Growth Potential - No cap on earnings and a structured path to leadership. Unionized Benefits & Stock Options - Access to health, dental, and vision coverage, plus long-term financial opportunities. What We're Looking For: Driven & Coachable: Willing to learn and apply training to succeed in a performance-based environment. Strong Communicator: Confident in explaining financial concepts and building client relationships. Sales-Minded: Motivated by helping others while earning based on results. Goal-Oriented: Ready to take charge of your career and move into leadership. Must Be Able to Obtain a Life Insurance License Apply Now to Start Your Career in Life Insurance Join AO Globe Life in Illinois and take the first step toward a rewarding career with unlimited growth potential. Start as an agent, earn based on your success, and work toward leadership opportunities. All interviews are conducted via Zoom. Apply today to take control of your future with AO Globe Life.

Ashley HomeStore, the #1 Mattress and Furniture retailer in North America, has an immediate opening for a District Retail Operations Manager. The ideal candidate provides operational support to Retail Operations and designated store locations. Is responsible for the guest experience and looks for ways to enhance the customer's buying journey. Performs a series of audits to validate the integrity of day to day store operations. Is required to work 45-50 hours, weekly, subject to change based on business needs. Travels as needed. Pay: $50,000 yearly salary. OUR COMPANY OFFERS GREAT BENEFITS, INCLUDING: * Generous Paid Time Off (PTO) * Opportunity for advancement * Medical, Dental, Vision, & Retirement Benefits * 401k Plan * Employee Purchase Discounts of 30% or more KEY JOB RESPONSIBILITIES: * Completes monthly store scorecards and reports findings through the company's auditing software. * Reviews monthly scorecard with Guest Experience Manager, Store Manager, and Regional Director of Sales. * Creates action plans to improve underperforming metrics, based on the monthly store scorecard. * Manages internal communications in alignment with company protocol. * Works in various store locations, as needed, to provided operational support when store staffing levels are not met. * Provides store support and is easily accessible, to all locations, during peak sales days. * Conducts monthly phone audits. * Performs a series of weekly audits, to ensure store compliance, and addresses issues real-time with the Guest Experience Manager and Store Manager. If an issue continues to go unresolved, partners with the Regional Director. * Maintains a passing score on the monthly Retail Operations Scorecard. * Actively assists with new store openings. * Responsible for auditing, researching, and removing credit holds. * Prepares and administers training to store associates. * Assists in creating and/or updating standard operating procedures. * Assists in developing material, content, and training plans for new or revised processes. * Works with Customer Relationship Specialists, Store Support Advocates, and Guest Experience Managers to develop their customer resolution skills. * Evaluates the performance of the Customer Relationship Specialists and Guest Experience Managers and provides real-time feedback and recommendations to the Store Manager. * Is a steward of the company's mission, vision, and values and engages associates to embrace the company's culture. * Performs documented on the spot knowledge reviews and provides real-time coaching and feedback on a monthly basis. * Conducts second interviews for Customer Relationship Specialists and Guest Experience Managers; provides recommendation to Store Managers. * Responsible for personal self-development and learning through internal and external courses and reading. * Attends departmental meetings and trainings. * Occasionally, the District Operations Manager will be asked and expected to perform various, miscellaneous, and non-standard duties as required. Such duties are diversified in nature and may be changed from time to time to suit the needs of the company. Ashley HomeStore is an Equal Opportunity Employer. Ashley HomeStore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status.

Job Mission: The primary role of the Client Service Team Leader is to maintain their service role for a book of business, where leadership responsibilities will be considered for the size of the book. In addition to the Service responsibilities, they will also have direct leadership of a small team of Client Service employees. The responsibilities will include employee performance measured by client results and driving organizational strategies. The TL will also have oversite of process and procedure adherence, including billing discipline, compliance documentation, best practices and support of the “Fewer and Stronger” market consolidation initiative. A vital component of driving and measuring the performance of the team member will be centered around completing team level QA and Compliance auditing. Also assisting the MCSL with corrective actions implementation. Key Responsibilities: Client Service and Experience: First point of contact as an escalation point within the team to address client service needs Ensuring that the team is meeting service timelines and quality control standards, such as binding coverage, documented binding process, renewing in the system of record and requesting agency bill invoicing is occurring in the appropriate time Team Leadership: Direct coaching and managing a small team of client service professionals Identifying opportunities for their team members, including training and development needs Implement corporate level performance goals for service professionals that are developed by the COO and RCSL Provide employees with evaluations. Including annual evals, performance improvement plans and goals and objectives measurement Drive a culture of accountability and collaboration, where superior performance is recognized Workload Management: Production and analysis of book of business reports to review distribution of work as it pertains to leavers, new business or acquired business to be integrated into the team Backlog review including, but not limited to; open items, pending items, outstanding policy/endorsement/audit checking. Operational Efficiency: Continuous improvement focus on streamline departmental processes to enhance operational efficiency and productivity Establishes and promotes consistent workflows, use of automation, & business processes Defines and manages the role of key vendors that are critical for supporting staff & servicing clients Drive advanced and efficient use of systems and technology Compliance and Quality Assurance: Ensure that the team operates in compliance with industry regulations and company standards Stay updated on changes in regulations and implement necessary adjustments Conduct scheduled QA and compliance audits Work with local leadership to create and implement corrective action plans to address deficiencies identified during QA audits or in the case of an E&O claim. Local and Regional Collaboration: Participate as active member of the local Leadership Team working with the Commercial Lines Leader Accounting Responsibilities: Drive discipline around client invoicing and aged receivables Generate and analyze reports to track team performance and KPI's Carrier & Wholesaler Relationships Align RSC with our partner carriers and intermediaries so that renewals are placed with ideal markets Help the region manage our “Fewer and Stronger” carrier consolidation strategy which includes utilization of Panels Required Skills & Experience 5+ Years of experience in a Property & Casualty brokerage environment Deep technical knowledge of Property & Casualty business Ability to lead and manage in an environment of change Knowledge of loss sensitive, alternative risk transfer, & self-insured retentions programs In depth knowledge of agency management system functionality and workflow procedures Proven record of operational excellence and client service Strong analytical and problem-solving abilities Diplomacy, tact, and poise under pressure when working through issues Exceptional communication, interpersonal, and negotiation skills Ability to work efficiently in teams and exhibits objectivity and openness to others' views Ability to develop people, business strategy and financial plans Hold, or willing to obtain, Insurance licenses as required by the Company Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page: ******************************** Personal information submitted by California applicants in response to a job posting is subject to Risk Strategies' California Job Applicant Privacy Notice.

Job Mission: The primary role of the Client Service Team Leader is to maintain their service role for a book of business, where leadership responsibilities will be considered for the size of the book. In addition to the Service responsibilities, they will also have direct leadership of a small team of Client Service employees. The responsibilities will include employee performance measured by client results and driving organizational strategies. The TL will also have oversite of process and procedure adherence, including billing discipline, compliance documentation, best practices and support of the “Fewer and Stronger” market consolidation initiative. A vital component of driving and measuring the performance of the team member will be centered around completing team level QA and Compliance auditing. Also assisting the MCSL with corrective actions implementation. Key Responsibilities: Client Service and Experience: First point of contact as an escalation point within the team to address client service needs Ensuring that the team is meeting service timelines and quality control standards, such as binding coverage, documented binding process, renewing in the system of record and requesting agency bill invoicing is occurring in the appropriate time Team Leadership: Direct coaching and managing a small team of client service professionals Identifying opportunities for their team members, including training and development needs Implement corporate level performance goals for service professionals that are developed by the COO and RCSL Provide employees with evaluations. Including annual evals, performance improvement plans and goals and objectives measurement Drive a culture of accountability and collaboration, where superior performance is recognized Workload Management: Production and analysis of book of business reports to review distribution of work as it pertains to leavers, new business or acquired business to be integrated into the team Backlog review including, but not limited to; open items, pending items, outstanding policy/endorsement/audit checking. Operational Efficiency: Continuous improvement focus on streamline departmental processes to enhance operational efficiency and productivity Establishes and promotes consistent workflows, use of automation, & business processes Defines and manages the role of key vendors that are critical for supporting staff & servicing clients Drive advanced and efficient use of systems and technology Compliance and Quality Assurance: Ensure that the team operates in compliance with industry regulations and company standards Stay updated on changes in regulations and implement necessary adjustments Conduct scheduled QA and compliance audits Work with local leadership to create and implement corrective action plans to address deficiencies identified during QA audits or in the case of an E&O claim. Local and Regional Collaboration: Participate as active member of the local Leadership Team working with the Commercial Lines Leader Accounting Responsibilities: Drive discipline around client invoicing and aged receivables Generate and analyze reports to track team performance and KPI's Carrier & Wholesaler Relationships Align RSC with our partner carriers and intermediaries so that renewals are placed with ideal markets Help the region manage our “Fewer and Stronger” carrier consolidation strategy which includes utilization of Panels Required Skills & Experience 5+ Years of experience in a Property & Casualty brokerage environment Deep technical knowledge of Property & Casualty business Ability to lead and manage in an environment of change Knowledge of loss sensitive, alternative risk transfer, & self-insured retentions programs In depth knowledge of agency management system functionality and workflow procedures Proven record of operational excellence and client service Strong analytical and problem-solving abilities Diplomacy, tact, and poise under pressure when working through issues Exceptional communication, interpersonal, and negotiation skills Ability to work efficiently in teams and exhibits objectivity and openness to others' views Ability to develop people, business strategy and financial plans Hold, or willing to obtain, Insurance licenses as required by the Company Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page: ******************************** Personal information submitted by California applicants in response to a job posting is subject to Risk Strategies' California Job Applicant Privacy Notice.

The Van Drunen Family of Companies is growing! The Customer Service Manager plays a critical role in sustaining relevance and competitive position in changing markets by maximizing value to customers and influencing processes, and solutions with a critical and innovative approach. This person is a key leader on the Sales team responsible for leading Account Services in providing a customer service experience that consistently exceeds all service levels and customer expectations. The Customer Service Manager will inspire and advocate for world class customer service and continuous improvement within the Account Services team and within the greater Sales Team, while challenging the status quo to promote bold thinking. This is a role for a seasoned professional, who is passionate about service, possessing strong leadership and management skills and the ability to drive change for increased customer satisfaction and operational efficiency. This Role is a part of the Sales Leadership Team. DUTIES AND RESPONSIBILITIES: Mentor, lead, and manage a team of Account Service Coordinators by providing the following: (1) clear expectations and deliverables (2) investing in ongoing coaching and feedback, and (3) facilitating ongoing development through training, teaching, challenging, and the promotion of Individual Development Plans. Develop and maintain Key Performance Indicators (KPIs) of customer service such as customer satisfaction and business retention. Develop strategies, policies, and processes that deliver consistent customer satisfaction from onboarding through all phases of the customer lifecycle, promoting retention throughout. Collect and analyze data to identify and understand customer needs and challenges and design action plans for support. Develop and maintain thorough and ongoing training programs for all Accounts Services Coordinators to support day-to-day activities and deliver consistent performance against KPIs. Establish systems of accountability for meeting KPIs that engage the team in continuous improvement. Plan, prioritize, and manage workflow to ensure proper functioning of the department. Partner with internal and external stakeholders to develop new and innovative ways of creating and maintaining long-term relationships that are grounded in outstanding service. Inspire passion for service on the Account Services team, throughout the Sales department, and across the entire organization by collaborating, educating, and championing the outcomes of exceptional service, both internally and externally. JOB EXPERIENCE: 7+ years of experience in a high-touch customer service environment 5+ years of experience managing teams Prior experience in food or nutrition industry a plus Previous experience in B2B customer support a plus. KNOWLEDGE & SKILLS: Passionate about seizing opportunities to exceed customer expectations and provide world class service. Expert understanding of key service delivery differentiators. Strong drive for process development, process improvement, and process implementation. Proven track record of leading and developing highly efficient and effective teams. Comfortable challenging organizational norms and accepted thinking to improve effectiveness. Ability to drive change at a strategic level while being equally adept working operationally. Strong written/verbal communication and interpersonal skills with the ability to interact with all levels of the organization. Must be able to apply practical reasoning and display strong decision-making skills. Must have excellent prioritization, time management and problem-solving skills. Must have high attention to detail. Results-oriented and process driven, with high expectations of self and team. Prior experience developing and executing short- and long-term service-focused strategies. Ability to influence and drive organizational change Demonstrated success in teaching and training others on both technical and conceptual topics. Computer Skills: Proficient in use of Microsoft software programs (i.e., Excel, Word, etc.) Familiarity with Deacom ERP a plus EDUCATION: Bachelor's degree in Business Administration or related Business discipline. PHYSICAL REQUIREMENTS: Sit and use a computer for a long period of time. Manual and physical dexterity needed to operate a computer keyboard and handle paper documents. Sufficient near vision acuity to read information appearing on computer display screen, hand-written forms, and printed on paper. Adequate hearing and verbal abilities to communicate effectively in person and by telephone/video. The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. WORKING CONDITIONS: Indoor office environment, may on occasion be exposed to loud sounds and distracting noise levels, such as from office equipment Expected Pay Range: $90,000/year-$115,000/year, exempt Bonus: This role may further qualify for supplemental compensation in the form of bonus and incentive programs, contingent upon achieving pre-established individual and company performance metrics. Benefits Eligible: Yes Benefits Available: benefits-summary-2025.pdf Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and technical skills required of personnel so classified. In the Van Drunen Family of Companies, commitment to excellence is in everything we do! As a global ingredient and nutritional supplement supplier to the world's best companies, we thrive on nourishing others with our products and our care for people. If you are looking to make an impact and grow with a family-friendly, values-driven company, you'll fit right in with the Van Drunen Family of Companies! Our employees are the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, creativity, innovation, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our Company's achievement as well. The Van Drunen Family of Companies is an Equal Opportunity Employer and prohibits discrimination and harassment of any type. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. If you are an individual with a disability in need of assistance or an accommodation during the application process, please contact us at ************************. Van Drunen Family of Companies does not accept unsolicited resumes. Any resumes, CV's, and other unsolicited assistance from search firms that do not have a submitted request and written search agreement for a position-specific requisition will be deemed the sole property of Van Drunen Family of Companies and no fee will be paid in the event the candidate is hired by our Company. Equal Opportunity Employer: Disability/Veteran

Job Mission: The primary role of the Client Service Team Leader is to maintain their service role for a book of business, where leadership responsibilities will be considered for the size of the book. In addition to the Service responsibilities, they will also have direct leadership of a small team of Client Service employees. The responsibilities will include employee performance measured by client results and driving organizational strategies. The TL will also have oversite of process and procedure adherence, including billing discipline, compliance documentation, best practices and support of the "Fewer and Stronger" market consolidation initiative. A vital component of driving and measuring the performance of the team member will be centered around completing team level QA and Compliance auditing. Also assisting the MCSL with corrective actions implementation. Key Responsibilities: * Client Service and Experience: * First point of contact as an escalation point within the team to address client service needs * Ensuring that the team is meeting service timelines and quality control standards, such as binding coverage, documented binding process, renewing in the system of record and requesting agency bill invoicing is occurring in the appropriate time * Team Leadership: * Direct coaching and managing a small team of client service professionals * Identifying opportunities for their team members, including training and development needs * Implement corporate level performance goals for service professionals that are developed by the COO and RCSL * Provide employees with evaluations. Including annual evals, performance improvement plans and goals and objectives measurement * Drive a culture of accountability and collaboration, where superior performance is recognized * Workload Management: * Production and analysis of book of business reports to review distribution of work as it pertains to leavers, new business or acquired business to be integrated into the team * Backlog review including, but not limited to; open items, pending items, outstanding policy/endorsement/audit checking. * Operational Efficiency: * Continuous improvement focus on streamline departmental processes to enhance operational efficiency and productivity * Establishes and promotes consistent workflows, use of automation, & business processes * Defines and manages the role of key vendors that are critical for supporting staff & servicing clients * Drive advanced and efficient use of systems and technology * Compliance and Quality Assurance: * Ensure that the team operates in compliance with industry regulations and company standards * Stay updated on changes in regulations and implement necessary adjustments * Conduct scheduled QA and compliance audits * Work with local leadership to create and implement corrective action plans to address deficiencies identified during QA audits or in the case of an E&O claim. * Local and Regional Collaboration: * Participate as active member of the local Leadership Team working with the Commercial Lines Leader * Accounting Responsibilities: * Drive discipline around client invoicing and aged receivables * Generate and analyze reports to track team performance and KPI's * Carrier & Wholesaler Relationships * Align RSC with our partner carriers and intermediaries so that renewals are placed with ideal markets * Help the region manage our "Fewer and Stronger" carrier consolidation strategy which includes utilization of Panels Required Skills & Experience * 5+ Years of experience in a Property & Casualty brokerage environment * Deep technical knowledge of Property & Casualty business * Ability to lead and manage in an environment of change * Knowledge of loss sensitive, alternative risk transfer, & self-insured retentions programs * In depth knowledge of agency management system functionality and workflow procedures * Proven record of operational excellence and client service * Strong analytical and problem-solving abilities * Diplomacy, tact, and poise under pressure when working through issues * Exceptional communication, interpersonal, and negotiation skills * Ability to work efficiently in teams and exhibits objectivity and openness to others' views * Ability to develop people, business strategy and financial plans * Hold, or willing to obtain, Insurance licenses as required by the Company Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page: ******************************** Personal information submitted by California applicants in response to a job posting is subject to Risk Strategies' California Job Applicant Privacy Notice.

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people's homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making-and our story is still unfolding. We're here for it. We think you should be too. We're looking for a driven professional with an inclusive mindset to join our team as a Team Leader, Customer Experience & Outreach Your upbeat attitude and ability to engage customers keeps the sales floor energized and Sales Associates motivated. Under the direction of the Assistant Store Leader, Design & Trade you lead your team to meet daily sales goals - and exceed customer expectations. With a constant eye on the sales floor, you adjust staffing as needed to be sure every customer gets personal attention. You're a mentor. You coach and develop creative ways to encourage your team to meet sales goals and turn out a top-notch performance every day. You provide productive feedback and thoughtful guidance to Sales Associates, grooming them for advancement on the sales team. A day in the life as a Team Leader, Customer Experience & Outreach... Lead designated functional team and manage associate workload as determined in partnership with the Assistant Store Leader. Coach associates on exceptional performance and maintain a strong visible presence in the department/work area. Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable. Maintain an understanding of new store initiatives and communicate changes to the Department Specialists and associates, ensuring adoption throughout the store, into steady state. Focus on promoting and driving sales, maintaining an awareness of current product in store and not in store. Review KPI results, working with Assistant Store Leader to identify opportunities and corrective actions. Communicate regularly with the applicable functional Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance. Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors. What you'll bring to the table... Your sense of personal style with a discerning eye and passion for design and home furnishings Strong communication and interpersonal skills High school diploma/GED or equivalent We'd love to hear from you if you have... 1+ years customer service or retail experience Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night Minimum Starting Rate: $20.84 Hourly Up to: $26.05 Hourly Pay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long term incentives.

Market Service Manager UniFirst seeking a Market Service Manager to join our team! The Market Service Manager will oversee all operation aspects of the service department to ensure our ability to keep Customers for Life. They will recruit and lead a team of Route Service Managers, Route Service Supervisors and Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. The ideal candidate will drive customer satisfaction, account growth, and profitability for their location. What's in it for you? Training: Our Team Partners get quality skills training designed to enhance their performance and assist them with their career potential and advancement. Career Mobility: Some companies say they like to promote from within, we just do…constantly! Many of our Senior Executives worked Market Service Managers as they progressed within their careers at UniFirst. Culture: Our family culture is what makes UniFirst an organization that stands out from the rest. Did we mention no nights or weekends? Diversity: At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we believe it takes many kinds of people to make us successful. What you'll be doing: Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service Supervisors Build strong relationships with your customers and elevate your team's level of achievement in customer satisfaction Collaborate closely with location management team to provide the best customer service and product programs Negotiate customer contract renewals Qualifications What we're looking for: An individual who is business savvy and enjoys figuring out innovative ways to help increase profit and grow the customer satisfaction within their UniFirst Location A results-driven, relationship manager who isn't afraid to roll up their sleeves and help out the team and most importantly, the customer Someone who will enjoy working with your own team of Route Service Representatives and Route Service Managers that need your help and support as they develop in their own roles. Individuals who drive their personal vehicles for business purposes will be required to comply with minimum auto insurance requirements per UniFirst's standards. High School Diploma or GED - bachelor's degree preferred. Prior customer service experience Ability problem solve and handle a variety customer service situations Ability to negotiate, train, coach and lead a team Strong computer proficiency (MS Office) Excellent verbal & written communication skills 21 years of age Valid non-commercial driver's license in the state of residence Must meet pre-employment DOT physical requirements Physically capable of lifting up to 50 pounds Benefits & Perks 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses About UniFirst The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 1.5-billion-dollar organization. UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's “Best Companies to Sell For” list and recognized on Forbes magazine's “Platinum 400 - Best Big Companies” list. As an 80-year old company focused on annual growth, there's never been a better time to join our team. There's a lot to love about UniFirst, where you come first.