Customer Service Supervisor Jobs in Sparks, NV

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Direct and supervise all day-to-day functions, duties and activities for the Front-end department. Responsible for the execution of best practices, goals and Front-end standards established for the department. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.Based in Salt Lake City, Utah, Smith's Food and Drug merged with The Kroger Company in 1998. Today, we're proudly serving Smith's customers in over 140 stores throughout Utah, Nevada, New Mexico, Arizona, Montana, Idaho and Wyoming. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited. Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Smith's family! What you'll receive from us: The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to: A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans. Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service. Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco. Valuable associate discounts on purchases, including food, travel, technology and so much more. Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program. Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways. For more information about benefits and eligibility, please visit our Benefits Page ! Minimum Effective communication skills Knowledge of basic math (counting, addition, and subtraction) Ability to handle stressful situations Retail or Customer Service experience Promote trust and respect among associates. Communicate company, department, and job specific information to associates. Collaborate with associates and promote teamwork to help achieve company/store goals. Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store. Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products. Monitor and control supply expenses for the department. Manage cash control, sales and cash items and records for the store. Manage the scheduling of Front-end associates to provide adequate department coverage. Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports. Develop and implement a department business plan to achieve desired results. Create and execute sales promotions in partnership with store management. Implement the period promotional plan for the department. Stay current with present, future, seasonal and special ads. Monitor and control expenses for the department. Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory. Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs. Plan, organize and supervise the inventory process. Train department associates on inventory/stocking and Computer Assisted Ordering. Adhere to all food safety regulations and guidelines. Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management. Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair. Notify management of customer or employee accidents. Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud. Oversee and manage the efficient operations of all functions and activities of the Front-end. Adhere to all local, state and federal laws, and company guidelines. Assists management in the supervision and coaching of front end associates in the performance of their duties. Must be able to perform the essential functions of this position with or without reasonable accommodation.

Want to make a meaningful difference in peoples' lives while earning a competitive salary? At Jushi Holdings Inc. ”) (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest growing jobs sector in the U.S. The Senior Customer Consultant will partner with the Dispensary Manager and Shift Supervisors to lead the team. This role should lead by example by being the ultimate illustration of service, dedication, pace, and energy. The Senior Customer Consultant will also be primarily responsible for receiving deliveries, inputting inventory data, restocking product on the floor, and ensuring that all product remains in FIFO order. The Senior Customer Consultant should mentor, motivate, elevate, and inspire the team by keeping a positive and can-do attitude at all times.WHAT YOU WILL DO Follow and uphold established policies for sales and customer service to ensure customer satisfaction Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge and strive to train and share that knowledge with other members of the team Responsible for monitoring and maintaining inventory levels, ensuring an assortment of product, and communicating inventory action items with the Store Manager Assist Customer Consultants in the consultation of patients to ensure that the employee is empowered and informed on the right product choices by being knowledgeable about how different methods of cannabis consumption affect our patients differently Complete and appropriately delegate (if applicable) tasks assigned during a scheduled shift: Correct cash handling and discount application Verification of proper paperwork, documentation, and ID for customers Security measures and safety compliance Maintenance of an organized and clean store Support for open communication with the management team and other coworkers Reporting of team member issues or customer situations End of day daily update e-mails Opening and closing duties Work with the Management team to ensure retail store operations run smoothly, accurately, and in compliance with the applicable rules and regulations, including: Lead in the onboarding and training of new Customer Consultants in partnership with the Store Manager WHAT WE ARE LOOKING FOR High School diploma or General Education Development (GED) required Associate or Bachelor's degree in any field preferred Experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality Minimum of 2 years combined dispensary, call center, retail, sales, hospitality, or customer service experience Excellent computer and technical skills, including experience with web browsers, retail POS systems, and credit card processing terminals. High-level critical thinking, attention to detail, mathematical, language, and reasoning skills Must be comfortable adding, subtracting, multiplying and dividing fractions and decimals, and high-volume cash handling PHYSICAL REQUIREMENTS Constantly perform desk-based computer tasks Frequently sitting and standing Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds Occasionally Twist/bend/stoop/squat, kneel/crawl Must be able to work a flexible schedule to include weekends and holidays Complete any needed assistance including oversight and coverage outside of the assigned region as required An environment with moderate to loud noise level WHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHIWe offer benefit packages that may include Medical, Dental, Vision, Life, Short-and Long-Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k). BONUS DUTIES YOU SHOULD UNDERSTANDPlease note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.Jushi is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

Who You'll Work With In our Salesforce business, we help our clients bring the most impactful customer experiences to life and we do that in a way that makes our clients the hero of their transformation story. We are passionate about and dedicated to building a diverse and inclusive team, recognizing that diverse team members who are celebrated for bringing their authentic selves to their work build solutions that reach more diverse populations in innovative and impactful ways. Our team is comprised of customer strategy experts, Salesforce-certified experts across all Salesforce capabilities, industry experts, organizational and cultural change consultants, and project delivery leaders. As the 3rd largest Salesforce partner globally and in North America, we are committed to growing and developing our Salesforce talent, offering continued growth opportunities, and exposing our people to meaningful work that aligns to their personal and professional goals. Job Title: Senior Director of Financial Services Industry Slalom is seeking a Senior Director, or Director, Industry Leader for Financial Services responsible for scaling our Salesforce financial services practice globally. You will be a part of our industry team, our capability teams, alliances and sales teams to drive the continued growth of our Salesforce business in the financial services sector including Insurance. This is an exciting opportunity for a results-driven, seasoned thought leader with a proven track record of scaling global financial services practices. You should be recognized within the industry as a strategic thought leader with the ability to provide solution expertise specific to the FINS industry leveraging extensive client experience in the Salesforce ecosystem. We are looking for a senior industry leader who will be responsible for creating and owning our overall vision, strategy, prioritization, and client offerings for our financial services practice. This includes banking, wealth, asset management, and insurance sub-sectors. You are experienced in negotiating complex Salesforce deals, cultivating, and nurturing key relationships within Slalom and Salesforce, and passionate about attracting and growing industry-specific talent. You are experienced in delivering financial service Salesforce solutions, driving sales cycles, and managing the operations of financial services practices globally. Responsibilities: * Accountability for the industry practice, including establishing our point of view and strategic approach to growth for the practice. You will be responsible for delivery quality, sales, recruiting, consulting, and all operational aspects, including: * Driving overall growth of the Salesforce Financial Services practice through a combination of business development, talent management, oversight of delivery work, and thought leadership. * Maximizing team performance through an effective team approach that increases productivity and job satisfaction. * Managing engagement risk related to financial services projects, project economics including planning and budgeting when there is an industry cloud engagement on a project, defining deliverable content, and confirming buy-in of proposed solutions from top management levels at the client. * Ensuring that the entire practice exceeds utilization targets for an emerging practice of 50%+. * Utilization targets will leverage your executive leadership on engagements and knowledge as the subject matter expert. * Responsible for the profitability of the Salesforce Financial Services practice, with revenue target expectations of typically greater than $50+ million for the global practice. * Identifies, creates, executes, and drives the development of the most appropriate Salesforce offerings related to financial services and industries that drive revenue and pipeline growth. * Provides oversight and governance of all sold and managed Salesforce Financial Services projects through practice leadership and establishment of best practices. * Drives business development with the proper information, tools, and subject matter expertise to sell engagements within their solutions and offerings, partnering with industry sellers. * Builds and develops relationship/partnership with local market teams, aligning on sales pursuits, resource capacity and capabilities, and awareness across global markets. * Builds and develops relationship with Salesforce executives, field sales teams, and owns account planning, including key pursuits. * Develops and supports the creation of case studies and training enablement planning and materials. * Develops and supports the enhancements for delivery best practices, and where appropriate, builds delivery templates, and white papers. * Ideates with industry leaders on the best collaborative approach to scaling opportunities, growing teams, and supporting markets. * Oversees quality assurance of project delivery. * Manages the appropriate scale of the team to meet market needs and practice needs. Qualifications: * 10+ years' financial services expertise and team leadership experience in a large consulting environment * 5+ years' experience working within the Salesforce ecosystem * Previous sales, account management, delivery, and consulting experience * Passionate about financial services and technology * Strong relationships with Salesforce and/or financial services clients * Able to partner with clients to understand their organizational needs and recommend solutions that add value to their business * Strong customer service and interpersonal skills * Experienced and adept at aligning teams to work toward a common goal; consistently demonstrates strong people management skills * Budget and project management experience * Strong coaching and mentoring experience in a sales leadership capacity * Excellent collaboration and team-building skills * Strong process orientation coupled with an ability to work with virtual teams * Experienced in building relationships with CXOs and business decision makers * Skilled at leading teams through complex technology solution sales * Creative and innovative; seen as a visionary in your approach * Expert verbal and written communication skills * Expert business operation skills * Able to travel up to 50% (post-COVID) About Us Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value. At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all. Compensation and Benefits Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance. Slalom is committed to fair and equitable compensation practices. For this position, the base salary pay range for the Director role is $161,000 - $307,000 and the Senior Director role is $189,000- $359,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual's skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time. EEO and Accommodations Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process. We will accept applications on an ongoing basis until a candidate is selected for the position. We will accept applications until May 31st, 2025.

Join us as a Retail Team Manager in our stores. Portables, an AT&T Authorized Retailer, is the number one retailer in America for the world's largest telecommunications and entertainment company servicing the community. Join us as a Retail Team Manager in our stores. Portables, an AT&T Authorized Retailer is the number one retailer in America for the largest telecommunications and Entertainment Company servicing the community with wireless and AT&T TV! Retail Team Managers are expected to represent the company in the most professional way possible. They teach and create leaders for the future, while making decisions to keep the Company's interests first. Managers are expected to create a productive work environment and are responsible for the development and performance of all sales activities within their location. They are expected to develop the Sales Team as well as provide leadership towards the achievement of maximum profitability and growth in line with the Company's values and vision. Managers must also manage the operational tasks of the store to ensure its day-to-day functioning remains effective and efficient. Some Responsibilities: Perform as a role model for all employees in the location Achieve personal sales goals as well as assist employees with closing sales and customer service Drive sales performance (Wireless & AT&T TV) through coaching and training AT&T TV product knowledge checks Stay up to date on all industry information and technology Maintain and enforce all visual, housekeeping, and appearance standards Maintain all location operations, including but limited to inventory, daily paperwork, schedules, and loss prevention Conduct employee reviews, meetings, and training Requirements Must have a valid drivers license Ability to work at least 45 hours work week Reliable transportation Excellent problem-solving skills Establish and monitor store/kiosk work schedules Ability to interpret and analyze sales and commission reports Train, motivate and inspire a team to achieve maximum results Ensure audit compliance at all times as required by the carrier Must be at least 18 years of age 1-2 years of wireless sales management 3-4 years of wireless sales experience College Degree Preferred, High School Diploma, or GED Required

Job Details Reno-Sparks Convention and Visitors Authority - Reno, NV Full-Time Bachelor's Negligible Day Sales and EventsDescription Come join the dynamic team at the Reno-Sparks Convention and Visitors Authority (RSCVA), where we don't just market destinations-we create them! As Northern Nevada's premier destination marketing organization, we're on a mission to showcase the incredible beauty, vibrancy, and adventure that Reno, Sparks, and the Tahoe region have to offer. From crafting unforgettable visitor experiences to driving tourism and economic growth, we're passionate about putting our region on the global map. Our four facilities include the Reno- Sparks Convention Center, the Reno-Sparks Events Center, the National Bowling Stadium, and the Reno-Sparks Livestock Events Center. But that's not all-working with RSCVA means being part of an organization that's officially recognized as a Certified Amazing Workplace! We're dedicated to fostering a collaborative, innovative, and fun environment where our team members thrive. If you're looking to make a meaningful impact while being part of a supportive and inspiring culture, RSCVA is the place for you. Let's elevate Reno-Tahoe together! POSITION SUMMARY: The Destination Experience Manager plans, organizes and coordinates details for large group and convention bookings both prior to, and after a contract has been signed. The Destination Experience Manager supports both the Meeting/Convention and Sports Teams in the planning and execution of site visits and/or preplanning visits. The Destination Experience Manager works with internal and external departments to facilitate contractual commitments and needs of meetings, conventions, and special events. The Destination Experience Manager may be required to conduct both local and domestic travel to support the Sales Teams. This position requires comprehensive knowledge of the RSCVA facilities, hotel properties, Reno Tahoe Sparks area, a strong service approach, and creative problem solving. JOB DUTIES AND RESPONSIBILITIES: Responsible for being the local point of contact for convention clients and meeting planners before, during and after the contract process. Act as a liaison between partners, meeting planners, convention attendees, and visitors. Conduct site visits with or on behalf of Meeting/Convention and Sports teams including; design of itinerary, coordinating hotel and venue arrangements relevant to the group's needs, and travel arrangements providing transportation when necessary. Utilize various booking platforms to coordinate and book all client related travel, including but not limited to site visits and Customer Advisory Board meetings. Work closely with Sales Managers to ensure needs of clients are met and relationships established and/or strengthened. Responsible for logging any client communication/activity they participate in via Simpleview. Assist clients with marketing needs, collateral distribution, sponsorship commitments and partner opportunities. Input, manage, and execute all contractual commitments and concessions for definite groups. Responsible for engaging clients and attendees during events to ensure guest satisfaction. Deliver and/or ship destination collateral and VIP gifts to client's requested location. Build and maintain list of local partners and services for convention clients and RSCVA team. Manage Come See Fly Free program. Distribute new area information and monthly airport reports to sales team. Maintain working knowledge of each RSCVA facility and respective on-site capabilities. Maintain working, up to date knowledge of the destination and be able to speak to points of interest. Welcome meeting planners at the airport and ensure their timely return, providing transportation when necessary. Build strong relationships with local partners and venues to ensure smooth site visits and planning activities. Produce reports relevant to hard cost concessions and commitments to aid in management of the Sales Department budget. Other duties as assigned. BENEFITS: The Reno-Sparks Convention & Visitors Authority offers a comprehensive benefits package to all full-time employees: 100% employer paid Medical, Dental, Vision, Group Life, Long-term and Short-term Disability Insurance for employees 50% employer paid Medical, Dental, Vision and Group Life Insurance for dependents Enrollment in the Public Employees Retirement System of Nevada - 100% employer paid contributions Paid vacation and sick time 12 paid holidays 457(b) Deferred Compensation plan Additional voluntary supplemental insurance programs Qualifications JOB QUALIFICATIONS: Bachelor's Degree in Sales/Marketing or related field or equivalent work experience. Minimum 3-5 years in a sales related position, hospitality or hotel sales experience preferred. Excellent communication and customer service skills plus ability to interface with other departments to achieve results effectively. Thorough knowledge of the Reno/Sparks/Tahoe area. Must be detail oriented and demonstrate the ability to multi-task. Ability to identify and work quickly to resolve challenges without supervision. Ability to effectively communicate in English both verbally and in written forms. Proficiency in Microsoft Office and Office 365 (Word, Excel and PowerPoint). Must possess current, valid and clean driver's license. PHYSICAL DEMANDS: Regularly required to reach with hands and arms above and below shoulder level. Frequently required to stand, walk, bend (at neck and waist), stoop, twist, squat, kneel, crawl, climb, push, and pull, and use hands to finger, handle, or feel objects, tools, or controls. Simple grasping as well as repetitive use of hands. Frequently required to talk or hear. Frequently required to lift and/or move up to 15 pounds, and occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close, distance, color, and peripheral vision, and the ability to adjust focus. WORKING CONDITIONS /ESSENTIAL FUNCTIONS: May be requested to use personal vehicle for transportation of products. May work near moving mechanical parts. May be exposed to various room temperatures, fumes, airborne particles, chemicals, and vibration. The noise level in the work environment is usually quiet but may increase to moderately loud.

As a Customer Experience Project Manager at Ridgeline, you will be responsible for leading end-to-end implementations of the Ridgeline enterprise cloud software for investment management customers. You will directly interact with both internal and customer stakeholders to define and deliver an agreed upon scope of services in a project management capacity. Gravitas and exceptional organizational skills are paramount. A consultative approach, innovative mindset, and collaborative spirit will also be key as you continue your track record of successful go-lives and make a meaningful impact on an industry primed for change. What You'll Do: * Project Planning and Design: Define project goals, plan scope, allocate resources, and set timelines. * Team Leadership: Lead and motivate the project team, assign tasks, and ensure collaboration. * Stakeholder Communication: Serve as the primary point of contact for stakeholders, ensuring clear communication and managing expectations. * Budget Management: Oversee the project budget, ensuring cost-effectiveness and financial tracking. * Quality Control: Ensure project deliverables meet quality standards and stakeholder requirements. * Risk Management: Identify potential project risks, devise mitigation strategies, and manage any issues that arise. * Project Evaluation: Assess project outcomes against objectives, analyze performance, and report on results to stakeholders. * Hands-On Task Execution: Directly engage in and complete critical project tasks as necessary to support team efforts and project success. * Domestic travel 25-50% Desired Skills and Experience * Bachelor's degree in Finance, Business, Computer Science, Information Technology, or related field of study * 5+ years of experience leading investment management software implementations in a customer-facing role * Investment management industry knowledge of front office and back office systems, workflows and processes (ex. portfolio accounting, performance measurement, trading, reconciliation, data, compliance, reporting, etc.) * Skilled Project Management practitioner with a proven track record; adept at coordinating functional and technical resources * Ability to work independently, with general direction and guidance; highly organized with excellent time management skills and the ability to manage competing priorities with a hands-on approach * Innate curiosity and proven ability to learn new software technologies quickly * Excellent interpersonal skills with an ability to build relationships with internal and external customer stakeholders, including senior leadership Bonus: * Understanding of Agile principles and software development lifecycles * Familiarity with Google Apps and/or the MS Office suite * Comfortable leveraging tools such as Slack, JIRA/Confluence, and Mavenlink for project management and communication * Basic understanding of AWS, APIs, and serverless technology * Project Management certifications such as PMP, CAPM, PRINCE2 a plus About Ridgeline Ridgeline is the industry cloud platform for investment management. It was founded in 2017 by visionary entrepreneur Dave Duffield (co-founder of both PeopleSoft and Workday) to address the unique technology challenges of an industry in need of new thinking. We are building a modern platform in the public cloud, purpose-built for the investment management industry to empower business like never before. Headquartered in Lake Tahoe with offices in Reno, Manhattan, and the Bay Area, Ridgeline is proud to have built a fast-growing, people-first company that has been recognized by Fast Company as a "Best Workplace for Innovators," by LinkedIn as a "Top U.S. Startup," and by The Software Report as a "Top 100 Software Company." Ridgeline is proud to be a community-minded, discrimination-free equal opportunity workplace. Ridgeline processes the information you submit in connection with your application in accordance with the Ridgeline Applicant Privacy Statement. Please review the Ridgeline Applicant Privacy Statement in full to understand our privacy practices and contact us with any questions. Compensation and Benefits The cash compensation amount for this role is targeted at $140,000 to $165,000 OTE. Final compensation amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amount listed above. As an employee at Ridgeline, you'll have many opportunities for advancement in your career and can make a true impact on the product. In addition to the base salary, 100% of Ridgeline employees can participate in our Company Stock Plan subject to the applicable Stock Option Agreement. We also offer rich benefits that reflect the kind of organization we want to be: one in which our employees feel valued and are inspired to bring their best selves to work. These include unlimited vacation, educational and wellness reimbursements, and $0 cost employee insurance plans. Please check out our Careers page for a more comprehensive overview of our perks and benefits. #LI-Remote

Looking for a career where you can make a difference? At Mary Kay we are committed to enriching the lives of women and their families around the world, we offer careers with unlimited opportunities to do something beautiful every day. More than 5,000 employees work in locations around the world. They provide the products, marketing and other support to millions of Independent Beauty Consultants (IBCs) who work as independent contractors, selling our products directly to consumers in nearly 40 markets on five continents. We are a company that believes in our people and cares for them with truly exceptional benefits. We offer: * A comprehensive health plan which includes medical, dental, and vision with low premiums * 401(k) plan * A generous profit-sharing program * Free access to on-site fitness center and on-site clinic Job Summary: Entry Level Supervisor oversees the filling, inspecting, packing, and shipping of Mary Kay Inc. orders to ensure the timely and accurate movement of products from the distribution center to the customer. Supervises the support activities such as inventory control, and forklift and shipping operations. Receives guidance from Branch Distribution Manager and/or Warehouse Supervisor II/III. Works to follow our Leadership Principles and the Golden Rule, incumbent must lead by example to train, develop, motivate, and hold accountable staff to achieve expected quality and productivity goals, while being adaptable to scheduling needs based on cyclical variations in workload experienced in Branch Operations. Essential Duties and Responsibilities: * Ensures product orders are filled, checked, packed, and shipped in a timely and accurate manner. Supervises the operation of computerized pick line, overseeing the efficient operation of the equipment and utilization of employees. Schedules and adjusts work assignments based on volume and/or priority of orders. Performs basic pick-to-light components and general equipment maintenance and various other repair duties to ensure equipment is operational. Elevates maintenance issues as needed. Utilizes Mary Kay Inc.'s Business Systems (WM/JDE/Pick-to-Light) daily to direct, monitor, maintain, and evaluate warehouse productivity, efficiency, and inventory replenishment and accuracy. Inspects warehouse to ensure safety and cleanliness standards are being strictly adhered to. Responsible for all safety issues affecting employees, including taking action to minimize risk of injury as needed. * Responsible for quality and quantity performance of shift. Leads an employee-driven quality improvement process to ensure orders are accurately filled and packed to minimize shipping damage and support customer satisfaction. Develops and maintains measurement programs and recognition/incentives to achieve desired quality objectives. Works under the direction of Warehouse Supervisor II or III to build expertise on Mary Kay Distribution Operations. Ensures cost effectiveness in the operation of the order filling function to contribute to overall Company profitability goals. Prepares daily reports regarding warehouse operations. Initiates and/or recommends operational changes and improvements. Must work towards continuous improvement in all areas of distribution. Creates a specific line of sight that tells employees where we are going, how we will get there, and the expectations. * Works with Supervisor and Manager on employee performance appraisals for direct reports. Maintains and monitors attendance records consistent with the requirements of the company. Monitors and provides employee counseling for improvement when not in compliance with attendance and/or other Company policies. Interviews and selects applicants for internal job opportunities. If applicable, evaluates and recommends hiring of temporary/agency personnel based on performance and attendance during their temporary assignment. Terminates temporary assignments through agency personnel based on work volume, performance, and attendance. Trains, develops, and motivates staff to achieve optimal quality and productivity. Develops, implements, and maintains a positive, culture-driven work environment, leads by example, and encourages employee involvement in Company programs to motivate team and achieve maximum cooperation and contribution. Recognizes and rewards successful achievements. Responsible for supervising training needs of staff such as forklift certification, safety, Hazmat training, and Good Manufacturing Practices (GMP), and maintaining a safe and productive work environment. Orders tools and supplies needed for warehouse operations. Arranges for equipment maintenance and repair by vendors. * Oversees the receipt, storage, and proper rotation of finished goods from Corporate Warehouse where applicable. Ensures the maintenance of adequate line inventory levels. Interfaces closely with Distribution Coordinator to manage and control accurate and timely flow of inventory into and within the facility. Provides backup in all capacities as needed. Supervises Distribution Assembly operations including managing the completion of work orders, receiving inventory for pack outs, assigning labor to meet production requirements, providing training for proper assembly, ensuring correct case labeling, shipping finished sets to various fulfillment locations, and reconciling inventory against production, shortages, and damages. * Interfaces with other management within the distribution center to resolve problems and coordinate order filling activities. Keeps management apprised of warehouse activities and problems. Coordinates with Corporate Warehouse staff to arrange for backhauls, resolve receiving problems, and obtain information regarding project hold status where applicable. Interfaces with Global Inventory Control and SCS support team to ensure operational issues are resolved quickly. Works with FedEx, Lynden and other carriers on outbound shipments and schedules pickups accordingly. * This job requires on-site work at our Mary Kay facility in Reno, NV. Education: Job requires a high school education or equivalent plus three to five years of distribution experience. A college degree is preferred. Experience: 1+ Years of Supervisor Experience; 3-5 years of distribution experience. Knowledge, Skills, and Abilities: * Strong communication, leadership, interpersonal, and organizational skills are required to effectively supervise distribution center warehouse activities and work with employees throughout the organization. * Must have ability to utilize courtesy and tact in interactions with department and Company personnel in the exchange of information and resolution of problems. * Must be able to proficiently perform the basic functions of all warehouse jobs. Must have excellent knowledge of safety practices and GMP in order to enforce employee compliance with procedures. * Must have PC skills in a Windows environment in order to utilize Mary Kay Inc.'s Business Systems software and to generate a variety of reports specific to Company's supply chain and inventory control needs. * Must possess good problem-solving and decision-making skills to resolve issues quickly and keep the operation running. Must be able to analyze data from various reports and make good business decisions to increase the efficiency of the department. All requirements are subject to modification, where possible and as necessary, to reasonably accommodate qualified individuals with disabilities.

div class="job-preview-details" div class="vertical-padding" div Part-time/div /div div class="job-listing-header"Description/div divp We are currently seeking a skilled and enthusiastic Customer Service Specialist to join our team and contribute to the success of our student salon floor./ppbr//ppstrong Position Overview:/strong/ppbr//pp As a Customer Service Specialist on our student salon floor, you will be the face of our institution, ensuring an exceptional customer experience for all salon clients. You will be vital in managing client appointments, providing excellent service, and supporting our students' learning and development. This position offers a unique opportunity to work in a dynamic and creative environment while assisting in shaping the next generation of beauty professionals./ppbr//ppstrong Responsibilities:/strong/pulli Greet and welcome salon clients in a friendly and professional manner, creating a positive first impression./lili Assist clients in scheduling appointments, managing their preferences, and addressing any inquiries or concerns./lili Collaborate with salon instructors and students to coordinate and manage client bookings, ensuring efficient scheduling and smooth salon operations./lili Provide exceptional customer service, attending to clients' needs and preferences throughout their salon experience./lili Maintain a clean and organized salon floor, including workstations, tools, and common areas, to ensure a professional and inviting atmosphere./lili Handle client complaints or issues professionally and on time, working towards resolutions and maintaining client satisfaction./lili Process payments and manage cash register transactions./lili Promote salon services and special promotions to clients, encouraging repeat business and generating referrals./lili Stay updated with industry trends, techniques, and product knowledge to provide knowledgeable recommendations to clients and students./lili Assist with other administrative tasks and salon projects as needed./li/ulpbr//ppbr//p/div div class="job-listing-header"Requirements/div div data-bind="html: Job.Requirements"pstrong Requirements:/strong/pulli High school diploma or equivalent is preferred. Additional education or training in customer service or hospitality is preferred./lili Previous experience in a customer service role, preferably in the beauty or salon industry./lili Strong interpersonal skills with the ability to communicate effectively and professionally with clients, students, and staff./lili Excellent organizational skills and attention to detail in managing appointments and salon operations./lili Enthusiasm for working with students and supporting their learning and development./lili Ability to multitask, work in a fast-paced environment, and adapt to changing priorities./lili Proficiency in using salon management software or booking systems is a plus./lili Basic knowledge of cosmetology services, terminology, and beauty product brands./lili Professional appearance and grooming standards to represent the institution and maintain a positive salon environment./lili Flexibility to work evenings and weekends based on salon hours and client demands./li/ulpstrong Company Benefits/strong stronginclude /stronga 401(k) retirement plan and Employee Stock Ownership Plan. Career advancement opportunities! An Equal Opportunity Employer./ppbr//pp If you're interested, strong Apply Now!/strong/ppbr//ppstrong Milan Institute/strong is a private post-secondary college and a leader in the Allied Health, Business, and Cosmetology fields. We invite you to visit our website at ********************** to learn more about Milan Institute. You may visit the Milan Institute website at ********************** for information on campus crime statistics./p/div /div

Benefits: Medical We offer a number of plans for a variety of health care services and supplies, including preventative care, inpatient and outpatient services and prescription drugs. Vision The option for separate vision coverage for eye exams, frames, and contact lenses. Dental The option for separate dental coverage to cover preventative major and basic dental services. 401(k) The company offers a pre-tax 401(k) contribution plan with a company match. Direct Deposit We offer direct deposit to all employees. Holidays On a calendar year basis, the Company pays all employees 6 major holidays, including New Year's Days, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day. At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move. DB Schenker provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Remote/Nevada (Reno or Las Vegas) The Customer Service Supervisor at United Interactive will oversee the Customer Service (CS) team, working independently Thursday through Sunday in 10-hour shifts during peak gaming hours. This role involves managing CS agents, scheduling, onboarding, and coordinating training to ensure consistent service coverage. Key responsibilities include monitoring Zendesk to maintain SLAs, handling customer inquiries via calls, emails, and chat, and managing KYC (Know Your Customer) data verification. This role will also support AML and Fraud departments with compliance documentation, CCDR reporting, and initiating Jira filings for potential disputes. Additional duties include small project management and ongoing CS training. Core Responsibilities: Team Management: Oversee and support CS agents, schedule shifts, onboard new agents, and provide ongoing training to maintain high service standards. Customer Assistance: Act as a point of contact for customer queries, responding via calls, emails, and chat, ensuring prompt and high-quality support. Compliance & Documentation: Conduct KYC verification for 100 players daily, assist with AML documentation, and handle false negatives reporting. Quality Assurance: Monitor Zendesk queues to ensure SLA adherence, process CCDR reports, and provide recommendations for dispute resolutions. Jira Reporting: Initiate and manage Jira Service Desk filings as required, collaborating with the Compliance Department. Requirements: Proven leadership abilities with a background in customer service, ideally in the gaming or iGaming industry. Proficiency in customer service and compliance tools, including Zendesk and Jira. United Interactive is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We celebrate diversity and are committed to creating an inclusive environment for all employees.

div class="job-description-container" div id="app-interaction-badges" div class="badge" data-controller="tooltip" title="This company contacts applicants fast, usually within 24 hours." i class="fa fa-clock-o"/i span Replies within 24 hours/span /div /div div class="benefits" divstrong Benefits:/strong/div ul li 401(k)/li li 401(k) matching/li li Dental insurance/li li Health insurance/li li Paid time off/li li Vision insurance/li /ul /div div class="trix-content" div /divdivstrong Benefits/Perks/strong/divul li Medical insurance/li li Dental insurance/li li Vision insurance/li li 401K retirement with company match/li li Vacation, paid time off/li li Company-paid training/li li Employee discounts for Culligan in-home products/li li Eligibility for annual recognition and training meetings/events/li /uldivbr//divdivstrong Job Summary/strong/divdiv Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills. /divdivbr//divdivstrong Responsibilities/strong/divul li Extensive problem-solving, order processing, and helping to manage customer accounts/li li Provide proactive sales support by developing close relationships with customers/li li Schedule service and delivery orders /li li Coordinate schedules with the service/operations team/li li Contact customers for purposes of scheduling additional services or offering maintenance plans/li li Refer unresolved customer grievances to designated departments for further investigation/li /uldivbr//divdivstrong Qualifications/strong/divul li High school diploma or GED/li li Minimum of two years of customer service experience required/li li Strong time management and project management skills/li li Proficient in Microsoft Office (word, excel, outlook)/li li Excellent communication skills, both written and verbal/li /uldivbr//divdivstrong About Culligan/strong/divdiv As the world's leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems. /divdiv br/ /div /div div class="job-compensation" Compensation: $18.00 - $20.00 per hour /div br/br/br/ div class="account_description" h2 style="text-align:center;"About Culligan/h2 p style="text-align:center;"/p p style="text-align:center;" /p p style="text-align:center;"Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now./p p style="text-align:center;" /p p style="text-align:center;"Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry./p p style="text-align:center;" /p p style="text-align:center;" /p p style="text-align:center;" /p /div br/ div class="disclaimer-v2" pem This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate. /em/p /div /div

The Member Advocate I will be responsible for providing a positive experience for members via phone and email. They will be responsible for ensuring requests are processed accurately and timely with appropriate follow through. This individual is expected to meet departmental objectives by being a responsive team member while using good judgment. ESSENTIAL DUTIES AND RESPONSIBILITIES Handles both incoming and outgoing calls in a Contact center environment Demonstrate high level of Customer Service skills and professionalism when dealing with members/employees/management Establishes positive rapport with members Maintains detailed records of Dealer and Member communications in database and/or shared systems as required Proficient in working various ancillary projects Continually reviews informational material Clearly communicates all Auto Programs including Promotions and Special Offers to members May conduct trainings to dealers on promotions and special offers May conduct post-purchase promotions surveys with members Adheres to all established policies and procedures May be required to work Contact Center Filter Other duties as assigned Requirements QUALIFICATIONS Superior written and verbal communication skills Positive Attitude Solid work ethic Proficient in MS Office (Word, Excel and Outlook) Ability to learn quickly Excellent Comprehension skills Once training is complete, Quality Monitors scores must meet the min. standards of 95% or above Must type a minimum of 35 wpm Must maintain an excellent Attendance & Punctuality record (see Attendance policy for details) EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Salary Description $16.00-$17.50/hour

The Customer Engagement Manager is a key member of our Go to Market organization responsible for educating and empowering our existing SMB customers to realize value through their partnership with Dodge. The Customer Engagement Manager supports the customer experience through proactive outreach and solution-oriented approaches providing value-based data, best practices, and insights to customers to improve retention and customer experience. This is a full-time position and reports directly to the Manager,CustomerSuccess. **_Preferred Location_** This is a remote, home-office role and candidates can be located anywhere in the continental United States. **_Travel Requirements_** Travel is less than 10% of the time and may be occasionally required for GTM or team meetings. **_Essential Functions_** + Build and maintain strong relationships with existing clients to understand their needs, provide support and ensure customer satisfaction + Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools + Drive ongoing customer engagement through customer journey with intentional outbound touchpoints using customer health indicators and other support tools + Develop relationships with customers to uncover potential risk and overcome objections by reinforcing the value of the products they have purchased + Serve as the primary point of contact for customers, addressing their inquiries, resolving issues and driving value by using customer analytics and regular review of their accounts + Act as a customer advocate within the organization, ensuring that customer feedback, concerns, and needs are communicated effectively to relevant departments for prompt resolution and product improvements - wholly own the customer experience + Develop and execute strategic account plans for customers, focusing on objectives, tactics and timeliness to maximize growth and retention + Contact and secure upcoming renewals at least 120 days in advance of maturity date + Provide training and support to customers on using products or services effectively, utilizing methods such as product demonstrations, training sessions and/or assistance in creating and updating their profile or saved searches + Attain all KPIs designed to improve retention, including contact rate, churn, and renewal and retention ratios + Follow SOPs for all account interactions within standard CRM systems and other tools + Stay up to date of job, product, and industry-related training opportunities + Educate and empower clients to take full advantage of product features and updates, guiding them through transitions and helping them integrate changes into their daily operations + Leverage data and insights to identify adoption gaps and deliver targeted training, resources, or recommendations to improve engagement and retention **_Key Metrics for Success_** **Engagement Metrics:** Client usage rates and engagement with key platform features **Renewal Rate:** Percentage of clients renewing beyond their first year **_Education Requirement_** + High School Diploma or GED + Bachelor's degree and/or combination of equivalent work experience preferred **_Required Experience, Knowledge and Skills_** + 2+ years of relevant sales, account management, or support experience supporting SaaS based software + Proficiency in desktop software programs (Word, Excel, PowerPoint) + Ability to learn SaaS products + Basic construction industry knowledge or ability to learn construction industry knowledge + Technical skills + Superior personal integrity and ownership of outcomes + Exceptional communication skills + Relationship building and client-centric skills + Ability to coach customers on best practices and uncover pain and solution + Empathetic small business growth mindset to identify meaningful opportunities for customers benefit + SKILLS: Communication/Interpersonal, team building, growth mindset, conflict resolution, organization, coaching/mentoring, effective writing and presentation, problem solving, storytelling, decision making and time management, strategic planning, and critical thinking **_Preferred Experience, Knowledge and Skills_** + Working in a SaaS based environment + Previous CRM or order management experience **_About Dodge Construction Network_** Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge is the catalyst for modern construction. **_Salary Disclosure_** _Base Salary range: $_ _50,000-$65,000 + monthly variable_ This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus. **_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the_** **_future require sponsorship for employment visa status._** **_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._** **_Reasonable Accommodation_** **_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._** **_Equal Employment Opportunity Statement_** **_Dodge Construction Network is an Equal Opportunity Employer._** **_We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people._** **_All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._** _\#LI-Remote_ _\#LI-SB1_ _\#DE-Remote_ _\#DE-1064-2025_

This position is accountable for ensuring that appropriate collection of specimens and timely specimen handling / delivery are provided in an efficient and cost effective manner in accordance with laboratory and hospital policies and procedures. The incumbent is also responsible for ensuring that all procedures being performed in areas of responsibility will comply with all regulatory, accrediting, and licensure requirements. Scheduling of hours may be changed, as company deems necessary. Cover "on-call" hours as requested. Nature and Scope The Clinical Laboratory is a 24-hour/7-days a week operation, providing laboratory services to an inpatient and outpatient population of all ages. In this supervisory position the incumbent can make operational decisions in conjunction or consultation with the Clinical Laboratory Leadership regarding hiring, performance evaluations, employee terminations, etc. Technical decisions regarding implementation of work flow policies and procedures will be made in conjunction with the Clinical Laboratory Leadership. It is the expectation that this incumbent is expected to be able to cover and provide support as needed from time to time. The major challenges of this position are supervising multiple employees, ensuring adequate staffing, general supervisory duties and development of new policies and procedures. Innovative cost reduction strategies are continuing areas for review to provide new opportunities and possibilities. The incumbent must consider the age of the patient when any patient contact is initiated. Must be able to communicate with a diverse patient population and their families when in contact. Positive customer service behavior is expected at all times. The incumbent must be knowledgeable of and observe all safety requirements in a laboratory and hospital setting. Comprehensive knowledge must be maintained for all procedures, which are required to be performed. Competency in work related skills must be demonstrated annually. This position may provide direct patient care. Disclaimer The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job. Minimum Qualifications Requirements - Required and/or Preferred Name Description Education: Must have working-level knowledge of the English language, including reading, writing and speaking English. Experience: Three (3) or more years of clinical laboratory experience preferred or progressively related medical experience. (One (1) year of which should be in an acute care setting preferred.) Supervisory or documented leadership ability strongly preferred. License(s): Requires current State of Nevada license for Laboratory Assistant or an application must be submitted within six months of hire. Failure to apply for and/or receive a license by the seventh month will result in discharge. Incumbent may also possess an active Point of Care license, which would take the place of a State of Nevada license for Laboratory Assistant. Valid State of Nevada or California driver's license and ability to pass Renown Health's Department of Motor Vehicle Report criteria. Certification(s): None. Computer / Typing: Must be proficient with Microsoft Office Suite, including Outlook, PowerPoint, Excel and Word and have the ability to use the computer to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc. Working knowledge of Laboratory Information Systems is preferred.

Job Details Sparks, NV Part Time $12.00 - $12.60 Hourly WeekendsDescription ABOUT US: West Wind Drive-Ins & Public Markets is the nation's largest drive-in theater chain and the public markets support a diverse array of vendors, selling produce and unique items at bargain prices. West Wind has been owned at operated by Syufy Enterprises for nearly 50 years. If you love movies, then you'll love working here! Come and work for a unique company offering a fun and energetic environment. We are currently looking for friendly and outgoing individuals to work in our Customer Service department, which includes cashier, concessions attendant, outreach marketer, and traffic/gate attendant positions. The position is part-time and offer flexible schedules based on business needs. POSITION SUMMARY: The Attendant job duties may be assigned as Concession Attendant, Gate/Ticket Attendant or Floor Attendant, depending on experience, skills and if the Attendant has the required certifications for specific jobs (food handler or alcohol server). All Attendant jobs have a primary responsibility to provide excellent customer service by greeting, serving and attending to customer questions and needs. All Attendants are responsible to maintain a clean and safe work environment and to escalate any unresolved customer service issues or other concerns to the manager on duty. This position reports directly to the General Manager but may take direction from the Assistant General Manager, Operations Manager, and/or Assistant Manager. QUALIFICATIONS: Minimum of 16 years of age Food Handler or Alcohol Server certifications, if applicable Ability to work in a fast-paced environment Ability to speak to customers in a professional manner Ability to work in a team atmosphere. Ability to effectively respond to questions from the general public. Ability to multi-task. Ability to stand for long periods of time. Ability to lift up to 25 pounds Bilingual a plus, Spanish preferred. By submitting my resume and/or application, I acknowledge and confirm that I have received and read and understand this Notice and I hereby authorize and consent to the Company's use of the Personal Information and Sensitive Personal Information it collects, receives or maintains for the business purposes identified above.

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Leading Guest Services Teams • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Celebrates successes and publicly recognizes the contributions of team members. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Maintaining Guest Services and Front Desk Goals • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. • Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved. • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. • Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Serves as a leader in displaying outstanding hospitality skills. • Sets a positive example for guest relations. • Responds to and handles guest problems and complaints. • Empowers employees to provide excellent customer service. • Observes service behaviors of employees and provides feedback to individuals. • Strives to improve service performance. • Provides immediate assistance to guests as requested. • Ensures employees understand customer service expectations and parameters. • Participates in the development and implementation of corrective action plans to improve guest satisfaction. Implementing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process. • Manages payroll administration. Conducting Human Resource Activities • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Participates in employee progressive discipline procedures. • Uses all available on the job training tools for employees. • Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Supervises on-going training initiatives and conducts training when appropriate. • Participates in the employee performance appraisal process, providing feedback as needed. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Maintains high visibility in public areas during peak times. • Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. • Performs Front Desk duties in high demand times. The salary range for this position is $68,640 to $84,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

Description & Requirements Maximus is currently hiring for a Sr. Call Center Manager remote opportunity in Frankfort, KY. Residency must be in/or commutable distance to Frankfort, KY. Maximus may consider remote work for talent willing and able to travel up to 50% of the time. The Sr. Call Center Manager is responsible for overseeing the Call Center operations and training to ensure that project SLAs are met. The project will be a multichannel, multiprogram contact center that will support multiple clients throughout the state of Kentucky. This job is contingent upon contract award. At Maximus we offer a wide range of benefits to include: - Work/Life Balance Support - Flexibility tailored to your needs! - Competitive Compensation - Bonuses based on performance included! - Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage. - Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - Tuition Reimbursement - Invest in your ongoing education and development. - Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - Professional Development Opportunities: Participate in training programs, workshops, and conferences Essential Duties and Responsibilities: - Oversee the daily operations of a call center team to ensure performance metrics are met. - Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures. -Provide assistance and updates to staff regarding these policies and procedures. - Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs. - Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution. - Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored. - Monitor performance goals and objectives for the call center staff and complete daily and weekly reports. - Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels. - Monitor call center compliance with ISO standards as applicable. - Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center. - Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed. - Responsible for identifying and resolving issues, problems, and concerns with employees. - Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary. - Provide direction to staff when complaints are escalated to management level. Minimum Requirements - Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience. - Three (3) years of people management experience. - Must currently live in or near Frankfort, KY or plan to relocate to the area. - Must be willing and able to work both in our Frankfort, KY offices, as well as remotely. - Must be willing and able to travel up to 50% of the time as business need dictates. - Experience with a large-scale telephony system required. - Experience managing a large-scale call center (at least 500 full time equivalents) required. - Experience in call center operations is required. - CRM experience required. Home Office Requirements: - Remote workers supporting contact center operations must have access to the internet via their internet service provider by purchasing or maintain a service that provides a minimum internet speed download requirement of 25 Mbps for a single user, download of 50 Mbps for shared internet connectivity, and 5 Mbps upload speed required; 10 Mbps preferred. #LI-Remote #HotJobs0121LI #HotJobs0121FB #HotJobs0121X #HotJobs0121TH EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Minimum Salary $ 95,000.00 Maximum Salary $ 105,000.00

Incoming Calls: Under the supervision of the Director of clinical services the Call Center Specialist will provide a high level of patient and analytical services over the telephone for assigned service lines by using telecommunications and computer systems. Services provided by this team member will include but are not limited to: patient to physician communication, physician to physician communication, serve as a resource and contact for information and services, and utilization of EPIC system to communicate patient care and schedule & register a variety of appointments. The team member serves as the initial point of contact for the various service lines served with the knowledge and ability to guide callers to a specific clinic or service based on information obtained during the call. The team member is expected to provide the highest level of customer service with a sense of urgency, reliability, data entry skills and a spirit of teamwork. The team member must be skilled in active listening, proper phone etiquette and possess outstanding verbal and writing skills. Team member is expected to provide exceptional and personalized service on every interaction. Authorization/ Referrals: Team member will work to ensure all appointments have a verified insurance plan or self pay and any necessary authorization has been obtained. Additionally, team members will work from a queue to schedule new patient appointments after authorization requests for therapy, surgical services, home health services, DME, etc. has been obtained. Qualifications: Education: * High School diploma or GED required. ● College degree preferred. Experience: ● Minimum of two years of work experience in a customer service environment dealing with patients, staff and volunteers of diverse educational, economic and cultural backgrounds preferred. ● Previous experience in the healthcare industry is preferred. ● Previous experience in customer service is preferred. ● Previous experience in orthopedics, family practice, specialty clinic and rehabilitation services preferred. ● Previous experience with EPIC preferred. ● Basic insurance knowledge preferred. Knowledge/Skills/Abilities: ● Requires critical thinking skills, analytical skills and the ability to work with minimal supervision. ● Requires exceptional communication (verbal and written, clear and concise), customer service and interpersonal skills. ● Must be able to take appropriate action in a stressful high call volume environment. ● Able to work with diverse populations (patient, staff, physicians) under difficult and stressful challenging situations. ● Demonstrated ability to maintain composure when confronted by difficult situations and to respond professionally. ● Working knowledge of PC window applications sufficient to input and retrieve data. ● Basic knowledge of phone systems and technology. ● Readily accepts work assignments and changes. ● Skill in recognizing an emergency or high priority situation and taking appropriate and immediate action. ● Ability to work independently and prioritize assignments to complete work in a timely manner in a busy setting with conflicting demands. ● Ability to multi-task using a computer and telephone simultaneously and interpreting the needs of patients. ● Requires ability to organize work and maintain a positive demeanor in a highly demanding environment ● Bilingual English/Spanish Preferred Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of this job, the employee is frequently required to walk, stand, sit, and talk or hear. * The employee is occasionally required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. * The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. * Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. * The employee must occasionally lift and/or move up to 25 pounds. Working Conditions The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Normal office environment. The noise level in the work environment is usually quiet to moderate while in the office. * Occasional travel to various health system locations. Essential Functions 1. Provide consistently exceptional care at all times. 2. Answer incoming calls by the second ring. 3. Schedule both recurring and unique appointments according to practice guidelines. 4. Pre-register new patients ensuring accuracy. 5. Insurance eligibility and authorization verification. 6. Timely completion of patient registration work queues, new patient work queues, and in baskets. 7. Complete and accurate documentation of refill requests, results requests, medical advice requests, and routine telephone calls. 8. Appropriate routing of telephone encounters to multiple specialists with the appropriate urgency labeled. 9. Escalates calls appropriately as needed. 10. Responsible for preparing clinic schedules and paperwork for the next business day 11. Responsible for maintaining a positive environment in the Call Center. 12. Provides exceptional customer service to every patient on every encounter. 13. Responds to the needs of the department by performing other duties, as necessary.

Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues to military service members and their families. Demonstrates an ability to train, coach, counsel, and evaluate the performance of direct reports. Guides direct reports to effectively handle and manage high-risk calls with professionalism and in accordance with established protocols. Maintains the highest degree of sensitivity, compassion, and respect for Service members and their families. + Hires, trains, coaches, counsels, and evaluates the performance of direct reports + Ensures performance guarantees are met or exceeded. Interfaces with external and internal customers to ensure optimal efficiency of service + Acts as a liaison with internal departments. Assists in the development and implementation of policies and procedures + Facilitates and participates in staff training + Participates in staff meetings and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks Service members and their families for their service, and has excellent empathic listening skills paired with appropriate clinical interventions + Follows established protocols and completes all annual compliance requirements such as External Certification Authority (ECA) renewal as well as annual training such as Cyber Awareness and PII to ensure access to the CMS system is maintained **Minimum Qualifications** + Master's degree in social work and Family Therapy, Counseling, or other human services field + Unrestricted state Licensure to practice independently (LCSW, LPC, LMFT) required. Certified Employee Assistance Professional (CEAP) preferred. + Minimum 3 years post-graduate work experience in counseling, social work, and mental health services plus additional minimum of 3 years' experience in supervisory or leadership position. Prior experience working with military and/or Veterans populations preferred. Military spouse or family member experience in a military community highly desirable **Other Job Specific Skills** + Must be a U.S. Citizen + Knowledge of mandated procedures for child and elder abuse situations + Familiarity in core services areas of child development, parenting, adoption, education, and service for older adults + Exceptional written and verbal communication skills + Strong MS Office skills (Word, Excel, PowerPoint) and ability to type 50 wpm + Excellent organization and time management skills + Comply with all HIPAA regulations + Ability to obtain a Public Trust clearance **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. **Physical Requirements** The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $62,200 - $96,000 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.