Customer Service Supervisor Jobs in Washington, DC

We are seeking a transformational Customer Experience leader to join our team and bring exceptional new experiences to our customers. The ideal candidate will have a strong background in Customer Experience (CX) and Design Thinking, with a proven track record of both delivering changes to customer perceptions, as well as managing customer service teams. This role requires a deep understanding of technology solutions (including Customer Relationship Management (CRM)) systems and the ability to establish a dynamic CX measurement system. Major Duties and Responsibilities Manages and oversees the customer service team, ensuring high performance and customer satisfaction. Uses CX and Design Thinking to identify actions that drive positive customer perception and deliver demonstrable improvements in customer loyalty and growth. Works across Departments including sales, technology, and finance to implement both near-term and long-term solutions to customer challenges. Recognizes the drivers of compelling CX by tracking a portfolio of data points. Establishes and maintains a dynamic CX measurement system that enables both strategic and tactical decision-making. Updates and maintains a customer journey map, identifying pivotal moments to design and amplify both CX and brand results. Serves as CX lead within the Innovation & Experience Team, a task force reporting to the Chief Executive. Performs other duties as assigned. Qualifications/Requirements Required Bachelor's or AB degree in a relevant field. Minimum of 4 years of experience in Design Thinking and/or Customer Experience (CX) projects, with at least one year in a project leadership role. Preferred experience in a call center or customer service department. Proven ability to manage customer service teams. Deep knowledge of Customer Relationship Management (CRM) systems. Strong communication skills, both written and verbal. Ability to work in the office in Falls Church, VA, with hybrid opportunities available.

The Client Services Specialist will provide high quality service to the lawyers, clients, staff, and visitors who require conference center services. This includes all aspects of conference room scheduling using the Event Management Software System (EMS), including reservations, confirmations, meeting set up, coordinating catering services and regularly monitoring conference room availability. The Client Services Specialist will ensure the accurate and timely communication to and from lawyers, clients, staff, and visitors and those departments involved in providing service to the conference center. Use of experience and judgment to effectively assist lawyers, clients, staff and visitors in preparing for and holding meetings. The shift hours for this role are 10:30 am - 7:00 pm (Monday - Friday). The role is fully on-site. Duties and Responsibilities: Maintain the highest level of professionalism when interacting with lawyers, clients, staff and visitors who require conference center and other services. Answer, screen, direct and place telephone calls and directing lawyers, clients, staff and visitors to appropriate destinations. Maintain a hospitality/concierge style level of service in the Conference Center in order to assist with lawyers, staff, clients and visitor needs. Schedule and reschedule meetings and conference rooms including coordinating catering, room set up and equipment needs with other departments that provide service to the conference center. Work closely with conference room requestors to achieve the required core pieces of data necessary for each reservation, and entering the information into EMS. Ensure that all aspects of conference room reservations are completed with relevant, accurate information to facilitate successful meetings and adjust as necessary to accommodate current and last minute changes. Become accustomed to the capability of each conference room, including seating capacity, AV equipment, etc. to ensure appropriate room reservation for meeting requirements. Track, change and coordinate visitor offices. Assist lawyers, clients, staff and visitors with requests for special arrangements or services, including transportation, restaurant, travel and lodging. Respond to all requests in an accurate and timely manner. Develop excellent working relationships with lawyers, staff and clients. Scan, copy, print, mail and other administrative tasks. Assist lawyers, staff and visitors with basic technology and audio-visual equipment such as laptops, telephones and lighting as necessary for presentations, etc. Coordinate Conference Center cleaning with office services staff. Keep main desk and surrounding area in a neat and orderly fashion. Assist Firm staff with sundry duties at desk such as stuffing envelopes, affixing labels to outgoing mail (to be approved by supervisor). Proactively providing timely feedback to management on any issues that affect client services and the conference center. Position entails standing on a regular basis, sometimes for extended periods. Timely and regular attendance. Performs other duties as assigned. Qualifications: Strong client services background, with emphasis on organization, initiative and attention to detail. Ability to accomplish requirements of position in high volume work environment requiring excellent time management and multi-tasking skills. Excellent verbal and written communication skills with emphasis on exceptional interpersonal communication skills, including the ability to listen to issues affecting the conference center and propose solutions. Ability to perform moderate document management with a working knowledge of various software packages such as Word, Excel and PowerPoint; including but not limited to, Word - creating and editing documents; Excel - creating basic spread sheets or editing existing documents; PowerPoint - editing and loading existing document onto laptops for meetings. General knowledge of audio-visual systems to allow basic set up for microphones and other technology used to support meetings. Must be able to operate and troubleshoot copiers and other basic office equipment. Prior front desk experience in a professional and/or law firm environment a plus. Ability to learn and utilize EMS system. Exhibit a willingness to be flexible and work alternative shifts and share in overtime as necessary to ensure adequate coverage during weekdays, weekends, holidays and social events. Working harmoniously with co-workers, and those departments that provide service to the conference center, including Catering, Office Services and ITS. Requires the daily usage of an in-ear communication device. Status: Non-Exempt Reports To: DC Client Services Manager Workplace Type: On-site Shift Hours: 10:30 am - 7:00 pm (eligible for overtime) Salary range is $47,000- $67,000. Covington & Burling LLP is an equal opportunity employer and does not discriminate in any aspect of employment, including hiring, salary, promotion, discipline, termination, and benefits, on the basis of race, color, ethnicity, religion, national origin, gender, gender identity or expression, age, marital status, sexual orientation, family responsibility, disability (including physical handicap), or any other improper criterion. Covington will consider qualified applicants with arrest or conviction records for employment in accordance with applicable laws, including the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance.

Imagine a world where getting your car serviced was as easy as ordering a pizza. Welcome to Roda, where we are passionate about creating a magical customer experience, saving you time and money. Long gone are the days of waiting in service centers or taking shuttle buses to the metro. We come to you whether you are at home or in the office - giving you one less thing to worry about. We are a small start-up team located in the greater DMV area. We work remotely most days, but gather in our Rockville office or at area events on a regular basis. We are looking to hire a Customer Experience Manager to help us help grow our booming business and provide our customers with exceptional experiences. The ideal candidate will flourish in a fast-paced and professional workplace. About the Role CEMs are the quarterback for the client during their appointment. They ensure that each and every client is surprised and delighted by their experience. CEMs work closely with technicians and parts to provide clients with the information they need to make the best decision for their vehicle. You'll need to be comfortable working with multiple software platforms, juggling multiple clients at the same time, and communicating effectively via text, email, and phone. We're looking for someone with a passion for delivering extraordinary customer experiences. While service center experience is a plus, what matters most is your passion for making clients happy and being a quick-study who can pick up our technology and systems quickly. Responsibilities Manage clients who come in for service appointments Triage new customer inquiries proactively Coordinate with vehicle technicians to ensure seamless client experience from start to finish Manage appointments including scheduling, communication, and payments Manage shop flow to ensure clients vehicles make it in and out of service as quickly as possible Leverage service and valet software to keep meticulous records of all client interactions and service Identify opportunities to improve customer experience and continuously find operational efficiencies to work smarter Experience 3+ years experience in client service role (could be anything from automotive to restaurants to hospitality to retail) Demonstrated history of proactive problem solving Experience and comfort using customer-relationship management software Ability to juggle a lot of tasks at once effectively with a high attention to detail Track record of identifying and implementing improvements in customer experience Track record of going above and beyond to make clients happy

A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means improving how people eat, funding grants for school gardens, providing access to fresh and healthy food to people living within food deserts, alleviating poverty in developing countries, and so much more. Working with us means you are making a difference within your community and beyond. We aren't just a grocery store: we're world-changers. And with your help, we will continue to set the standards of excellence and revolutionize the grocery industry. At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You will monitor key performance indicator metrics and visual cues in-store to assess the Team's performance in these areas. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). As the Supervisor, you support the Team Leader in leading and developing Team Members. You must strive to support WFM core values, Leadership Principles, and goals, promote national, geographic-specific, store programs and initiatives, and ensure adherence to all applicable health and safety regulations. Job Responsibilities : Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service. Establishes clear expectations for balancing in-store customer service and completing online orders. Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers. Seeks awareness of relevant competitors and industry trends. Ensures an effective and efficient response to customer questions, requests, and/or concerns. Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers. Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale. Maintains Team Member safety and security standards. Ensures compliance with relevant regulatory rules and standards. Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover. Maintains cleanliness of workspaces including staging area and coolers. Maintains security of equipment, e.g., MSRs, phones, currency counters. Proactively identifies process improvement opportunities. Consistently communicates and models WFM core values, leadership principles, and supports goals. Job Skills Ability to perform task management, balancing dynamic customer flows. Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance). Excellent interpersonal, motivational, team building and customer relationship skills. Capable of teaching others in a positive and constructive manner. Proficient with email, Microsoft Office, and operations-related applications. Qualifications 12+ months retail experience Physical Requirements/Working Conditions Must be able to lift 50 lbs. In an 8-hour workday: standing/walking 6-8 hours. Hand use: Single grasping, fine manipulation, pushing and pulling. Work requires the following motions: bending, twisting, squatting, and reaching Exposure to FDA approved cleaning chemicals Exposure to temperatures 90 degrees Fahrenheit Ability to work in a wet and cold environment. Ability to work a flexible schedule including nights, weekends, and holidays as needed. Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery. At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs. Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.

Government of the District of Columbia Office of the Chief Financial Officer (OCFO) Deputy Director, Customer Service Administration $143,856.00 - $185,256.00 The Office of the Chief Financial Officer (OCFO) whose mission is to enhance the fiscal and financial stability, accountability and integrity of the Government of the District of Columbia is in search of a Deputy Director, Customer Service Administration. This position is located in the Office of the Chief Financial Officer (OCFO), Office of Tax and Revenue (OTR), Customer Service Administration (CSA). The incumbent assists the Director with carrying out the CSA's mission by planning, developing, evaluating and implementing programs and activities. Duties include but are not limited to: Providing daily direction and coordination of the walk-in center, call center, e-services center, and correspondence unit Ensuring that the tax activities of the District are completed in accordance with all applicable and appropriate laws and accounting procedures Providing directives, advice and guidance on technical issues of tax law, regulations, policy and procedures Identifying and resolving operational problems Setting standards, objectives and deadlines prescribed by the statute or the Director Studying, identifying and documenting improved concepts and methods for more efficient operations Preparing periodic and special reports of activities of the administration Assisting the Director with responses to issues referred from the Executive Office of the Mayor, City Council, Congress and various tax advocacy groups Performing other related duties as assigned MINIMUM QUALIFICATIONS: Six (6) years of progressive experience working in a high volume customer service call center to include three (3) years of managerial experience performing the related duties and responsibilities such as planning, organizing, coordinating, directing, reviewing, monitoring, and evaluating the activities of an administration. Excellent oral and written communication skills. Knowledge of federal, state, and local tax laws preferred. Applicants who possess a bachelor's degree are desired. For initial review, please submit your resume to the Office of the Chief Financial Officer, Human Resources Division, located at 1101 4th Street, SW, Suite W220, Washington, DC 20024 or to ********************** To complete an application or for additional details related to this vacancy, please visit governmentjobs.com/careers/dc and reference announcement number: 25-AD-OTR-0006. The OCFO offers a competitive salary and benefits package including medical, dental, retirement, and educational assistance. The Office of the Chief Financial Officer is an EQUAL OPPORTUNITY EMPLOYER

LHH is partnering with an organization in Rockville, MD, to hire several friendly and detail-oriented Customer Service Specialists for a temp-to-hire position. 1+ year of customer service experience is required. In this role, you'll be a key part of the team, assisting customers, answering inquiries, and delivering exceptional service to ensure a seamless experience. This full-time, onsite position offers a work schedule of 9:00 AM to 5:00 PM, 5 days a week onsite and pays $23 per hour and up to $28 per hour once converted permanent. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, or chat. Provide accurate information regarding services, availability, pricing, and policies. Resolve customer issues efficiently while maintaining a positive demeanor. Document customer interactions and transactions clearly in the system. Collaborate with team members and other departments as needed. Adhere to company policies and protocols to ensure service quality. Qualifications: High school diploma or equivalent; some college or relevant coursework preferred. 1+ years of customer service in call center experience required Excellent communication and interpersonal skills. Strong attention to detail and problem-solving abilities. Comfortable working with computers and relevant software tools. Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

The Regional Customer Service Manager will be the driving force behind the success of the operations while also working closely with the Regional Sales Management team. This leader will oversee offices across multiple locations ensuring smooth operational support for the business while optimizing performance. Responsibilities: Lead the regional office teams reinforcing compliance with all company policies, procedures, and behavioral expectations. Collaborate with office managers and supervisors to implement best practices and standardize processes across locations. Act as an escalation point for suppliers, customers, sales agents, office and corporate partners, and employees in terms of issue resolution. Foster a collaborative and supportive regional culture where all team members feel valued, engaged, and motivated to excel. Provide ongoing coaching and mentorship, offering guidance, feedback, and support. Write and deliver performance reviews for office managers, supervisors, and team members, as well as make annual compensation recommendations for team members across the region. Encourage knowledge sharing and cross-functional collaboration across branch teams, fostering a culture of continuous improvement. Monitor and assess the performance of all sales offices within the region, analyze operational inefficiencies, develop, and implement data-driven solutions for continuous improvement. Partner with Sales leaders to align collective regional vision and goals, driving productivity, accountability, and effective communication between sales agents, branch teams and Corporate. Develop and implement strategic plans for the region, setting ambitious yet achievable performance targets, in partnership with divisional and sales leaders. Analyze regional reporting data and identify opportunities for growth and/or operational improvement. Allocate resources effectively and ensure optimal utilization across sales offices within the region, including backup coverage. Support implementation of all new corporate or divisional processes and initiatives. Requirements: Bachelor's degree in Business Administration, Supply Chain Management, or a related discipline + 5 years of experience required. 3+ years of experience managing a team required. Multi-site team management preferred. 3+ years of experience in a sales, service, wholesale, or supply chain related role preferred. Initial travel upfront to get to know your teams in branches located in MD, NC, VA and AR. Travel following is expected, at least once a quarter, but is expected during times of hiring new team members and/or when supporting business system rollouts/process changes. Strong proficiency in Microsoft Word, Excel, Outlook and virtual communication and collaboration tools. ERP (Enterprise Resource Planning) system knowledge for core supply chain, manufacturing services, financial and other processes of an organization is required. Experience in developing employees and workforce planning.

Security Team Manager Reports To: Datacenter Physical Security Campus Security Manager FLSA: Exempt DOE The Security Team Manager (STM) serves as the day-to-day manager of a site security team that includes administrative officers, responders, and other security personnel at a client's datacenter. The STM is responsible for building a cohesive and high performing team. Reporting directly to the Campus Security Manager (CSM), the STM works alongside other security team managers in their campus to ensure a safe and secure environment. Additional job functions may include client service and problem resolution, service enhancement, Security Operations Center (SOC) systems maintenance, audit compliance, system monitoring, log maintenance, and access rights maintenance. ESSENTIAL FUNCTIONS: 1. Actively manages site security personnel; partners with the local branch to recruit and hire, oversee onboarding, training, and development at the datacenter. 2. Coaches security personnel and carries out disciplinary actions in accordance with current policy. 3. Ensures all responders and control room supervisors adhere to policies and standard operating procedures, acting as responder or control room supervisor in periods of increased activity or in the case of absent staff. 4. Ensures site health and key performance indicator goals are met or exceeded; works with the CSM to enhance security team effectiveness and performance. 5. Conducts recalling audits, prepares, and submits critical and confidential information directly to client management team. 6. Oversees site security systems to ensure safe and compliant operation of the facility. 7. Maintains and troubleshoots on-site security technology. 8. Assists with site equipment inspections, and audit compliance. 9. Maintains required security documentation, ensuring accuracy in accordance with established policies and procedures. 10. Serves as primary point of contact to datacenter management and security personnel when the CSM is unavailable. 11. Performs additional tasks assigned by management. 12. Keeps management informed of major accomplishments, issues and concerns. 13. Identifies security shortfalls and offers suggestions from improving the security program. 14. Evaluates and escalates potential safety issues within the facility. 15. Required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Notify supervisor upon becoming aware of unsafe working conditions. 16. Identifies security shortfalls and offers suggestions from improving the security program. MINIMUM HIRING STANDARDS: Additional qualifications may be specified and receive preference, depending upon the nature of the position. • Must be at least 18 years of age. • Must have a reliable means of communication, such as cell phone. • Must have a reliable means of transportation (public or private). • Must have the legal right to work in the United States. • Must have the ability to speak, read, and write English proficiently. • Must have a high school diploma, secondary education equivalent, or GED. • Must be willing to participate in the Company's pre-employment screening process, including drug screen and background investigation. EDUCATION/EXPERIENCE: • Associate degree in relevant field and 4 or more years of related experience in the security industry or business management equivalents, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. • Experience in management. • Experience with Microsoft Office. • Experience working in a datacenter environment a plus. • Working knowledge and experience with various security technologies including CCTV, access control systems, incident management software, and other video surveillance software. SPECIAL REQUIREMENTS: Able to work a flexible schedule, including evening, weekend, and holiday hours, such as during an emergency event or crisis. COMPETENCIES: • Must be able to meet and continue to meet licensing requirements for security officers, as applicable to local, county and state laws and regulations. • Must be able to meet and continue to meet requirements for specific skills, certifications and authorizations specified for the assigned accounts. • Knowledge of security operations and procedures applicable to a 24-hour facility. • Knowledge of supervisory practices and procedures, including assigning work and providing training and discipline. • Capable of learning a variety of security and safety devices and controls. • Ability to track and maintain schedule assignments. • Ability to maintain professional composure when dealing with unusual circumstances. • Advanced computer skills are required. • Strong oral and written communication skills required to prepare materials and communicate information to others. • Ability to conduct presentations and facilitate group meetings, both in person and online. • Demonstrates leadership skills, including planning, organizing, delegating, problem-solving, training, coaching, and recognizing or disciplining staff in a positive, effective manner. • Strong customer service and service delivery orientation. • Ability to interact effectively at all levels and across diverse cultures. • Ability to take initiative and achieve results. • Ability to carry out multiple assignments concurrently in a fast-paced environment. • Ability to adapt to changes in the external environment and organization. • Ability to exercise independent judgment and decision-making skills. WORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include: • Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations. • May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area. • May be required to work overtime without advance notice. • Keyboard, basic computer usage and operating controls, which may include long periods of data entry and analysis. • Frequent sitting, standing, and walking, which may be required for long periods of time or up to 12 miles of distance. It may involve climbing stairs and walking up inclines and on uneven terrain. • Walking, reaching with hands and arms, stooping, kneeling, crouching, and crawling. • Ability to carry up to 2.5-pound device during the entire shift. • Depending on assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others. • Required ability to manage multiple tasks concurrently. • Handling and being exposed to sensitive and confidential information. • Regular talking and hearing. • May be required to use vehicle in the performance of duties. • On occasion may be required to perform stressful and physical activity. • Frequent lifting and/or moving up to 10 pounds and occasionally lifting and/or moving up to 25 pounds. • Close vision, distance vision, and ability to adjust focus.

This role is responsible for developing and maintaining positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. Primary point of contact for SIMCO customers for scheduling and processing equipment for calibration and/or repair service. Works on assignments that are complex in nature where judgment is required in resolving problems and making routine recommendations. Receives no instructions on routine work, may determine methods and procedures on new assignments. Purchases and expedites orders for repair parts, outside services, and supplies necessary for the operation of the organization. Responsibilities and Duties 1. Serve as an enthusiastic ambassador of SIMCO's Mission in Service. 2. Process customer complaints in the SIMCO online system. 3. Create, process, quote, and approve estimates for in house troubleshooting and outside service. 4. Answer phones and effectively distribute messages to proper personnel. 5. Manage the Delayed Delivery Report (DDR) in an effective and professional manner. 6. Communicate with customers regarding the status of their equipment in a clear and concise fashion. 7. Schedule pick-up request from customers. 8. Create and add customer contact information. 9. Process Work Authorization Forms and credit card payments. 10. Follow up with new customers for feedback on performance and/or recommendations to improve SIMCO services. 11. Make purchase and perform expedites in a timely manner to ensure that required services, parts, and supplies are delivered in the shortest time and at prices consistent with budgetary and quality requirements. Qualifications 1. Basic knowledge of computers and data entry. 2. Able to successfully multi-task and manage time efficiently. 3. Excellent verbal and written communication skills. 4. Ability to train others in CSR functions. 5. Ability to work with minimum supervision. 6. Friendly, courteous, and professional. 7. AA Degree or equivalent. 8. At least 3-year Customer Service experience Physical Demands Requires sitting for extended periods of time. Must be capable of lifting 45 lbs without assistance. Occasional standing and bending are required as is repetitive computer work. Working Environment Work primarily in office, lab environment, and/or in shipping and receiving area. Travel may be required to other domestic and possibly international locations What we offer: 1. Full-time, non-exempt position 2. Excellent benefits package Employer paid medical, dental, vision, disability, life insurance, retirement plan, employee funded pre-tax health and tuition reimbursement 3. Paid time off with vacation, sick and holiday leave SIMCO provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SIMCO complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. About Us: SIMCO Electronics is the leading provider of calibration and software services for test and measurement instruments used in technology organizations. To learn more about SIMCO Electronics visit our home page: *********************

Why You Want to Work Here This is a great opportunity to join a 1,000+ member non-profit trade association located in the suburbs of Washington, D.C. The mission of the Association is to promote benefits through advocacy, education, and networking. This position is responsible for customer service activities in support of various programs. A qualified candidate is expected to promote and foster a team-based work environment; maintain a positive and professional disposition; and demonstrate flexible and efficient time management skills including the ability to prioritize work assignments, handle stress, and consistently report to work on time prepared to perform the duties of the position. Responsibilities of the Customer Service Coordinator Analyze insurance documentation Perform data entry of information received daily Set-up new accounts and process changes to existing accounts Conduct outreach to customers to request additional information relating to accounts Perform account research for specific customers Conduct monthly collection calls related to outstanding fees Provide telephone coverage and support for customer service inquiries Conduct ongoing monthly outreach to program users to improve customer service experience Assist with daily workload and inquiries associated with other Information Service programs, as needed Assist with other duties as required within the department Qualifications of the Customer Service Coordinator Associates degree required 1-3 years of customer service work experience Organized and conscientious self-starter Ability to prioritize and complete tasks in an efficient and timely manner Strong computer and database management skills Strong aptitude for written and verbal communication Excellent interpersonal and customer service skills Accurate data entry skills Experience in web-based environments Must be dependable and a team player

This position will manage the fulfillment of custom consumables products and services within the Assay Services group. The incumbent will be responsible for customer coordination and communication regarding custom consumables products and testing services, including defining the scope of the projects and generating quotes for custom reagent and contract manufacturing as well as conjugation and other prototype services. The incumbent will be responsible for coordination between external customers and internal groups to ensure products are delivered on time, within budget, adhere to quality standards and meet customer expectations. DUTIES AND RESPONSIBILITIES: Manage production and delivery of custom and contract manufacturing products within the MSD Assay Services organization Coordinate with the strategic sales team and other MSD subject matter experts on new opportunities Evaluate technical aspects of projects, in coordination with internal technical, quality control, quality assurance and manufacturing teams Schedule and manage product definition meetings with customers Manage quoting for custom kit manufacturing and other services based on technical and customer requirements Write statements of work for custom consumables production projects Communicate customer product requirements to the internal technical and production team Define timelines, resource requirements and budgets for projects; research material sources and costs (antibodies and proteins) as required Monitor timelines and inventory for production of custom and contract manufacturing products developed through internal development teams Track and communicate planning for production timelines Oversee internal opportunity tracking databases Coordinate receipt of customer materials and shipping of consumables product to customers Proactively assess client expectations, address client needs for ongoing projects, and engage with clients for new opportunities in support of future projects Communicate services information, pricing, and order information to prospective customers Act as a liaison between development and other internal departments to address questions and concerns from potential and existing customers Work with legal, customer service, procurement and sales teams to execute on custom consumables orders Address customer inquiries and order status updates in a timely manner Evaluate consumables performance data and troubleshoot technical and manufacturing issues Ensure appropriate customer documentation is completed and oversee material and sample transfer between the customer and MSD Coordinate and escalate communication with all appropriate areas of the company to mitigate the impact of changes to project scope, budget, resources and risk Manage, coach, and develop staff while motivating them to meet and exceed established metrics and goals Ensure adherence to organizational procedures, policies and systems EXPERIENCE AND QUALIFICATIONS: Bachelor's degree in Life Science, Business, Engineering, or equivalent work experience Master's or PhD degree preferred At least 6 years of hands-on immunoassay development experience in an industrial setting is required A minimum of 2 years of supervisory experience Project management certification or completion of a recognized project management curriculum or equivalent work experience desired but not required At least 2 years' experience in a customer-facing services organization is desired, preferably in a clinical testing laboratory or contract research organization Experience in life sciences, GMP, government contracting or other regulated industry is desired KNOWLEDGE, SKILLS AND ABILITIES: A professional presence and strong interpersonal skills for interacting in a courteous, timely, and diplomatic manner with customers Organizational, project, and priority management skills for planning, executing and following up on issues, projects and daily responsibilities in order to meet established deadlines A customer focus which demonstrates proactive, responsive services with ability to provide detailed information on company services and products Solid leadership skills with demonstrated knowledge and understanding of staff management practices and the ability to establish accountabilities and expectations and manage performance to achieve results Ability to effectively deal with internal and external customers and staff. Ability to interact with a high level of patience, tact, and diplomacy, and can maintain composure under pressure.Can easily mediate and resolve conflicts. Ability to identify complex problems and review related information to develop and evaluate options and implement solutions Excellent oral, written communication and interpersonal skills Ability to discuss product, pricing and order information with the customer Strong customer service skills including detail-oriented follow up with customers and other internal personnel Effectively communicate issues/problems and results that impact timelines, accuracy and status of customer order data Should be self-directed and proactive with excellent attention to detail and ability to define creative solutions for solving problems A thorough understanding of the principles of immunoassays, their development and their applicability in different research fields Excellent organizational, planning, and time management skills with the ability to manage multiple and often changing priorities with appropriate sense of urgency Ability to work both independently and as an effective team member Knowledge of and experience with MSD products is desired Knowledge of Salesforce CRM is desired Knowledge of Good Laboratory Practices (GLP) is desired Proficiency in MS Office Suite, including MS Project PHYSICAL DEMANDS: While performing the duties of this job, the individual is frequently required to sit for long periods WORK ENVIRONMENT: This position is performed in a traditional office environment COMPENSATION SUMMARY The annual base salary for this position ranges from $113,600. to $173,300. This salary range represents a general guideline as MSD considers other factors when presenting an offer of employment, such as scope and responsibilities of the position, external market factors, and the candidate's knowledge, skills, abilities, education and experience. Employees may qualify for a discretionary or non-discretionary bonus in addition to their base salary. These annual bonuses are intended to recognize individual performance and enable employees to benefit from the Company's overall success. BENEFITS SUMMARY At MSD, we offer a comprehensive benefits package to support our employees' well-being and financial security. In addition to competitive salaries, our benefits include medical, dental, and vision coverage, along with prescription benefits. We provide a 401(k) plan with company matching, flexible spending accounts, and company-paid short- and long-term disability insurance as well as group life and accidental death and dismemberment insurance. Our offerings also encompass paid vacation, paid sick leave, paid holidays, and paid parental leave, along with an employee assistance program. Additional voluntary perks include a fitness club membership contribution, pet insurance, identity theft protection, home and auto insurance discounts, and optional supplemental life insurance. EEO/AA STATEMENT MSD is an Equal Opportunity/Affirmative Action Employer. We are committed to fostering a diverse and inclusive workplace where all individuals are treated with respect and dignity. We welcome applications from all qualified candidates, making employment decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, genetic information, marital status, national origin, age, protected veteran status, pregnancy, disability status, or any other protected characteristic. For our full EEO/AA and Pay Transparency statement, please visit here. Meso Scale Diagnostics uses E-Verify to validate the work eligibility of candidates.

A leading national distributor of exterior and interior building products is looking for an Inside Sales/Customer Service Representative to join its team. This is a well-known national company with exceptional growth opportunities within their organization. What You'll Do: ✔️ Help customers identify the right products and solutions for roofing, remodeling, and building projects ✔️ Upsell additional products using job-specific supply checklists ✔️ Process sales orders and customer payments ✔️ Coordinate customer pickups and communicate with the warehouse team ✔️ Track deliveries and ensure timely, accurate order fulfillment ✔️ Reorder inventory to maintain stocked shelves ✔️ Address and resolve customer service issues What We're Looking For: ✅ Strong communication and interpersonal skills ✅ Good time management and ability to prioritize ✅ Basic computer skills ✅ Positive, team-oriented mindset with a customer-first attitude ✅ Industry experience is a plus, but not required What's In It for You: ✨ Health, dental, and vision insurance (eligible after 60 days) ✨ 401(k) with generous company match (immediately vested) ✨ Paid time off: vacation, holidays, and sick days ✨ Employer-paid life, disability, and employee assistance programs ✨ Flexible spending account options Our client is an Equal Opportunity Employer and encourages women, minorities, and veterans to apply.

Construction firm has an immediate direct hire opportunity for a Customer Service Representative. CSR will have prior customer service experience preferable in construction. Successful CSR will answer incoming calls, booking service appointments, providing product or service information, and resolving basic customer concerns in a professional and positive manner. Position is onsite and starts immediately.

Customer Service Manager - Home Services at John C. Flood 📍 Alexandria, VA | 💼 Full-time | 🛠 HVAC / Plumbing / Electrical' We're looking for a confident, call-converting, people-developing leader to take charge of our customer service and dispatch operations. If you're the type who: Coaches reps to book the call, not just answer it Knows how to pair the right tech with the right job Can build processes, train people, and inspire performance Thinks in systems, but leads with heart... This role gives you the keys. You'll own: Team coaching + performance reviews Script + dispatch optimization Scheduling + staffing to match seasonal demand Hands-on process development using tools like Google Workspace and ServiceTitan 🔧 Experience in home services is a plus. 💻 ServiceTitan skills = bonus points.

Join Our Team: $7,500 Sign-On Bonus! Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, Advanced Radiology, a RadNet Affiliated Imaging Center is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of Advanced Radiology success is its people with the commitment to a better healthcare experience. When you join Advanced Radiology as a Lead PetCT Technologist, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. Schedule: Monday-Friday 7:30am-4:00pm You Will: Provide the Imaging Center Manager (ICM) with feedback regarding performance and quality of technologists. Manage and provide coaching, training, support, and motivation to team members. Monitor and document performance during performance periods and provides documentation to the ICM. Promote flexibility in staff utilization and delegate work appropriately across teams and departments. Adheres to all OSHA regulations, RadNet practices, and generally accepted safety protocols. Performs technologist duties to maintain technical skills and to alleviate staffing shortages. Provide input for hiring and performance evaluation of Nuclear Medicine Technologist employees Acts on behalf of the ICM when individual is unavailable. You Are: Genuinely passionate about patient care and leadership, exercise sound judgement and have the ability to remain professional in all situations Capable of showcasing adept and professional communication skills with leaders across all levels, as well as demonstrating strong interpersonal abilities and respect when interacting with patients, leaders, and colleagues Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy solving complex problems To Ensure Success In This Role, You Must Have: Must have current ARRT(R) ARRT(N) and/or NMTCB certification State License in Diagnostic Radiologic Technology Must have venipuncture certification/permit. BLS certification A familiarity with and ability to use equipment in including RIS, imaging equipment and PACS. A demonstrated the ability to maintain all required quality standards #CTMD We Offer: Comprehensive Medical, Dental and Vision coverages. Health Savings Accounts with employer funding. Wellness dollars 401(k) Employer Match Free services at any of our imaging centers for you and your immediate family. Pay Range: USD $39.00 - USD $48.00 /per hour Shift: Mornings Shift Variations: Monday-Friday 7:30am-4:00pm Bonus/Incentives: $7,500.00

JOOLA is for looking for an experienced Customer Service Representative with a passion for growth and interest in pickleball and table tennis! JOOLA was first established in 1952 and built a global reputation as a pioneer in table tennis. In 2022, JOOLA expanded into the rapidly growing pickleball scene and quickly attracted the biggest names in the sport. As an official table tennis sponsor for three Summer Olympic Games and the official sponsor of pickleball's top athletes and the Professional Pickleball Association (PPA), the team at JOOLA combines its storied expertise with fresh perspectives to bring innovation to both sports. JOOLA creates a variety of equipment, apparel, and accessories for both table tennis and pickleball players, professional and recreational. With offices in US, Germany, Brazil, and China, JOOLA has a global presence and wide distributor network. We are seeking a dynamic and results-driven Executive Sales Representative to join our team. The Sales Representative will be responsible for driving and cultivating new business opportunities in the pickleball space, as well as maintaining relationships with existing clients. Responsibilities: Consumer Communication: Manage incoming emails and phone calls from consumers, providing timely responses to inquiries related to products, orders, and services. Order Processing: Assist in processing consumer orders through multiple communication channels (email, phone, web) and provide order confirmations. Complaint Resolution: Address customer complaints professionally and efficiently, ensuring a satisfactory resolution for the consumer while maintaining brand integrity. Product Inquiries: Respond to consumer questions about product details, availability, pricing, and shipping information. Customer Feedback: Gather consumer feedback and communicate insights to relevant departments to improve products and services. Data Management: Accurately document consumer interactions, transactions, and feedback into the customer relationship management (CRM) system. Order Follow-up: Monitor and follow up on pending or delayed orders, informing consumers of any changes or delays. Cross-Functional Collaboration: Work with internal teams (e.g., logistics, sales, marketing) to ensure timely responses to consumer needs and resolve issues. Customer Service Standards: Ensure that all consumer interactions meet company standards for quality and professionalism, maintaining a positive brand image. Special Projects: Support the customer service team with special projects as required, contributing to overall process improvement. Requirements: High School diploma or equivalent 1-3 years of customer service experience, preferably in a consumer-facing role or call center environment. Strong verbal and written communication skills, with the ability to communicate clearly and effectively with consumers. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) as well as NetSuite Experience with CRM software (Salesforce) is a plus

Join the Delval Team! Delval Equipment is hiring a Service Manager to lead and support our team in Sykesville, MD! As a Service Manager you will play a pivotal role in overseeing technical service operations and managing a team of technicians while ensuring high-quality customer service. You will be responsible for effectively communicating with the Service Coordinator and Service Administrator to coordinate daily service activities, including work order assignment, staff scheduling, and performance monitoring. In addition to technical problem-solving, customer relations, and maintaining operational efficiency, you will strategically plan department goals, track performance metrics, and implement improvement strategies. Our Service Managers bridge communication between service technicians, sales teams, and customers, ensuring smooth workflow and maintaining Delval's high service standards. Additionally, this individual will manage department budgets, assist with the procurement of necessary equipment and parts, as well as ensure compliance with industry regulations, making them critical to Delval's service excellence and customer satisfaction. Key Responsibilities include (but are not limited to): Manage, mentor, and develop service technicians. Assist the Service Coordinator & Service Administrator on work schedules and responsibilities. Conduct performance evaluations. Customer Service Orientation and training. Jointly support and resolve workforce concerns with the Human Resource Manager Work with Human Resources to recruit, hire, and retain qualified Technicians, Welders/Mechanics. Promoting a safety-first culture. Oversee all aspects of the service group of the assigned office. Coordinate with manufacturers on warranty, technical support, and startup of new equipment. Physical Demands Must be comfortable sitting, standing, kneeling, climbing (ladders and stairs), balancing, carrying, stooping, lifting, and being in confined spaces. Must have an active range of motion/strength from the spine to ankles. Employee must be able to drive in a car for up to six + hours per day, if needed. Employee must be able to stand on feet for up to 8 hours per day if needed. Qualifications: 5 years + of service/technical management experience. Commercial and Industrial Boiler technical knowledge. Direct experience with the types of products that Delval sells, services, and supports is preferred. Advanced diagnostic, repair, and problem-solving abilities. Able to be clear, efficient, and professional in communication with co-workers, and customers to ensure smooth operations. Able to fluently speak, read, write, and comprehend English Must have a clean driving record and the ability to pass necessary background checks to gain access to many facilities. Must be able to pass drug and alcohol testing randomly. Ability to work overtime and weekends if needed. Benefits Health Coverage including Medical, Dental, Vision, and Life Insurance Flexible Spending Account Telemedicine PTO and 10 Company Holidays 401(K) with matching Profit Sharing Plan Tuition Reimbursement Gym Membership Discount Referral program and more!! **Compensation range for this role is $100,000 - 135,000 based on experience.

Job Category: Engineering and Technical Support Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local The Opportunity: CACI is seeking an experienced Configuration Change Coordination Team Lead to lead a team of Change Management Coordinators who support the Department of Homeland Security (DHS) Office of the Chief Information Officer (OCIO) IT Operations (ITOPS) with change management of a critical wide-area network (WAN) supporting information sharing across DHS Components. This team ensures the integrity, security, and stability of designated DHS networks, and implements a structured Change Configuration Management (CCM) process to track, approve, and document system changes across the network. The ideal candidate will be a seasoned professional adept at orchestrating complex IT changes, leading teams, and navigating high-pressure environments while excelling in stakeholder communication. Responsibilities: The Configuration Change Coordination Team Lead will directly manage change coordination engineering activities/requirements for assigned components including new activities, updating the status of existing activities, modifying as needed for date changes, preparing briefings, participating in change control meetings and senior level briefings discussing high or significant outage impacts. Additionally, provide management and oversight of all Change Coordination Team activities and serve as the primary representative to the federal government Technical Lead/Project Manager. The Team Lead will ensure change requests are reviewed, documented, and approved in accordance with DHS IT governance policies, ensure system configurations are properly tracked and maintained to prevent unauthorized or undocumented changes, conduct operational risk assessments and impact analysis before implementing changes, and ensure post-change validation and rollback procedures are in place to maintain system stability. Responsibilities include but are not limited to: Facilitate communications between DHS Headquarters and DHS components, including but not limited to Change Requests (CR) and Service Requests (SR) Carry out all requests involving enterprise networking components Facilitate routine meetings between appropriate stakeholders Collaborate with respective engineering team members as required Collaborate with the lower tiered teams as required Schedule on call support through team member rotations Resolve issues that require attention of senior leadership Forecast any technological changes that may arise for the respective component Establish appropriate change configuration management duration and hold participants accountable to designated change windows Research, compose, coordinate, and present change configuration management support utilizing established processes Participate in change configuration management validation and various approval meetings acting as a technical advisor, and presenter as required Assist in planning and developing methods, procedures, and policies concerning enterprise-wide systems and/or applications software as well as project implementation Participate in program management reviews, technical oversight meetings and workshops to keep abreast of program controls, changes and new standard systems being acquired for installation. Ensure change implementers are using best practices / industry standards to ensure successful changes, mitigating impact risk to DHS' mission, avoidable delays, or rescheduled changes. Qualifications: Required: Ability to obtain DoD Security Clearance Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) - Active EOD preferred Bachelor's degree and 10+ years' experience in a related field (Equivalencies include High School Diploma/GED + 16 Years', or Associate degree + 14 Years', or a Master's degree +5 Years' experience) 5+ years of experience in Change Configuration Management or IT Service Management (ITSM) Familiarity with ITIL Change Management Framework Excellent verbal and written communication skills Experience in people management and team leadership Excellent interpersonal skills and able to relate effectively with program employees, government / client representatives, and internal organizational functional representatives. A collaborative, team-centric attitude and enthusiasm that encourages outreach and partnership Ability to manage multiple projects and requirements simultaneously in a diverse and dynamic environment with short-notice and under high pressure in high visibility situations. Ability to interface with the customer on a consistent basis and exercise sound judgment and problem solving Must demonstrate familiarity (technical and performance requirements) with existing customer's IT systems and segments Understands the “why" behind the customer needs and can clearly articulate it to others Highly organized with the ability to strategically think about operational needs and opportunities, while always taking a customer and partner-centric approach Desired: Working knowledge of ServiceNow; creating, updating, and closing tickets Basic understanding of various virtualization technology principles and cloud computing ITIL V4 certification Demonstrated experience with DHS or its components Demonstrated experience with DHS or federal IT policies Demonstrated understanding of DHS Governance and Process Controls procedures (Board, control gates etc.) Enterprise Management Tools experience Familiarity with SharePoint Ability to work with minimal supervision What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Your potential is limitless. So is ours. Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. The proposed salary range for this position is: $77,200 - $162,200 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic. #J-18808-Ljbffr

At LabCorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then LabCorp could be a great next career step! We are currently seeking a Phlebotomy Team Lead. In this role you will provide exceptional customer service, perform skilled specimen collections and be the face of the company. In addition, you will be provided opportunities for continuous growth within the organization. **Pay Range: $21.00 - $30.00 per hour All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here. Work Schedule: Monday - Friday 6:00AM - 7:00PM (work hours will vary) with occasional Saturday Job Duties/Responsibilities: Provide coverage and travel to various sites to perform phlebotomy job duties Assist in the supervision of a team of phlebotomists covering multiple Patient Service Centers & client sites Observe new employee performance and report observations to the supervisor Perform site inspections on a regular basis and accurately report all findings Provide continuous training to phlebotomy staff as directed Complete new hire and annual competency assessments when necessary Manage and monitor patient flow, wait times, inventory levels and information logs Address any customer service related issues in a prompt and respectful manner Review daily/weekly schedule with supervisor and making schedule adjustments as needed Promote team work, cohesiveness and effective communication among coworkers Perform all duties of a phlebotomist and site coordinator as needed Requirements: High school diploma or equivalent Previous experience as a phlebotomist; 2 years is preferred Prior experience in a leadership position is a plus Phlebotomy certification from an accredited agency is preferred In depth knowledge of phlebotomy duties, responsibilities and techniques Proven track record in providing exceptional customer service Strong communication skills; both written and verbal Ability to work independently or in a team environment Comfortably working under minimal supervision Reliable transportation and clean driving record if applicable If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today! Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.