Customer Support Analyst Full Time jobs

Level 1-2 Technician (Client-Facing - On-Site) Type: Full-time | M-F 8am-5pm | Some after-hours/weekends required We're a security-first MSP that also provides AI strategy consulting-and we're looking for a technician who's as sharp with people as they are with tech. You'll handle tickets, troubleshoot M365, deal with firewalls, and help our SMB clients stay safe and productive. We're looking for a Level 1-2 Technician who thrives on solving problems, learning fast, and being the kind of calm, confident presence that clients trust. In this client-facing role, you'll handle everything from Microsoft 365 hiccups to basic network issues-and grow into projects, escalations, and mentoring if you're ready. You'll work closely with clients and teammates across Gainesville, Athens, and Gwinnett, with occasional on-site visits. This role requires a balance of technical know-how, clear communication, and a security-first mindset. What You'll Work On: M365, Intune, Conditional Access, AD (on-prem & hybrid) Networking, firewalls, wireless configs, VPNs LOB apps like QuickBooks/AutoCAD; VoIP basics Endpoint alert triage, phishing/MFA troubleshooting Client communication, documentation, and occasional project support What Makes You a Fit: You have a security-first mindset - you'd rather do it right than fast You're tenacious - challenges energize you You're curious and coachable - you dive in and keep growing You stay calm under pressure - clients trust you You're a clean communicator - you document and explain clearly Preferred but Not Required CompTIA A+/Network+, MS-900, AZ-104, or similar Experience at a managed service provider (MSP) Familiarity with Microsoft Entra, RMMs, or SASE/SOC platforms VoIP experience We Offer: Competitive salary 100% employer-paid health insurance Matching retirement contribution A strong culture of growth in cybersecurity and AI

Provide technical support to U.S. Army Institute of Surgical Research (USAISR) employees regarding technical aspects of assigned products to include networks and servers. ESSENTIAL DUTIES & RESPONSIBILITIES Install computer hardware and software to ensure user is fully functional and operational without errors and preserve user's data to be transferred to the new PCs. Resolve Helpdesk ticket requests. Requests may require resolution across multiple operating systems such as Windows, Linux, UNIX, and Mac. Install, troubleshoot, repair, and instruct users in personal and network computers, as well as peripherals, such as printers, scanners, smart card readers, etc. Provide PC software and hardware troubleshooting. Diagnose, troubleshoot, maintain, and repair unclassified systems, network issues, and other devices. Perform password resets. Identify responsible group for problem resolution and escalate when necessary. Perform physical configuration, maintenance, repair and/or upgrade of desktop computer and peripheral hardware, firmware, and specialty software configurations. Ensure all pertinent software patches and fixes are implemented on desktop systems and peripherals at time of release to end user. Monitor and receive escalated service calls from Tier I Enterprise Service Desk and work with users to resolve them. Document all tasks performed during resolution in the Work Information area of the Remedy incident ticket system. Physically support and coordinate special needs systems such as Video/Audio Teleconferencing, data acquisition, and devices isolated from the Global Information Grid (GIG). Enforce system access, operation, maintenance, and disposition requirements. Maintain regular and punctual attendance. Perform other duties as assigned. SUPERVISORY RESPONSIBILITIES None. Job Requirements: MINIMUM QUALIFICATIONS Baseline certification as stipulated in DoD 8570.01 M IAT Level II (CompTIA Security + or equivalent). Baseline certification as stipulated IAT Level III DoD 8570.01-M Computing Environment Certified (Microsoft 365 Certified: Modern Desktop Administrator Associate). Must be experienced in the following technical areas: Microsoft Office products, internet and browser usage, email products (Microsoft Outlook), basic operating system/networking/hardware troubleshooting, call center ticketing system (Remedy or similar applications), and SharePoint, Microsoft SCCM 2012, Dameware, McAfee antivirus, active directory management, electronic messaging through Defense Information Systems Agency, virtual private network application, thin client solutions and a wide variety of commercial off the shelf (COTS) and Government off the Shelf (GOTS) software. A favorable adjudicated Tier 1 Investigation (T1) via the Contracting Officer's Representative (COR), is required. Ability to obtain and maintain a valid Secret Security Clearance (U.S. Citizenship required). Must obtain and maintain any necessary security access and/or background checks. DESIRED QUALIFICATIONS & SKILLS Three (3) years of experience as a Helpdesk Specialist in multi-server environments, customer service experience, or equivalent training and experience preferred. Strong communications skills and ability to communicate technical issues effectively. WORK SCHEDULE Full-time. May be required to work additional hours as needed to complete assignment or project. TRAVEL None. DRIVING REQUIREMENTS None. WORK ENVIRONMENT Work is performed primarily indoors at a well-lit office or server room environment. The environment is normally air conditioned, but conditions may change depending upon circumstances. Work may need to be performed in a fast-paced environment requiring quick thinking and rapid judgments. The employee will be exposed to a wide variety of clients in differing functions, personalities, and abilities. PHYSICAL DEMANDS Position consists of sitting for long periods of time, using hands/fingers, handling, reaching with hands and arms, speaking or translating. Periods of walking, standing, bending, kneeling, stooping, crouching, and lifting equipment weighing up to 20 pounds. Moderate to extended periods of office work with heavy periods of computer usage. It is Katmai's business philosophy and practices to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. COMPENSATION & BENEFITS PACKAGE Pay range: $80,000 to $86,000 per year. Eligible Benefits: Medical, Dental, Vision, Life & AD&D Insurance, Long-Term & Short-Term Disability Insurance, 401(k) Savings Plan, Employee Assistance Program (EAP), Paid Time Off (PTO), 11 Paid Federal Holidays, and Leave of Absence. Compliance: To be considered for this position, all applicants must apply on the company website, ************************************** We are a VEVRAA Federal Contractor We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, marital status, familial status or any other characteristic protected by law. **************************************#equal_opportunity Preference will be given to Ouzinkie Shareholders, Descendants of Shareholders and Spouses of Shareholders in accordance with Title 43 U.S. Code 1626(g) and Title 42 U.S. Code 2000e - 2(i).

C2 Education is the premier enrichment provider in the $25 billion tutoring industry. For over twenty years, the company has helped over 100,000 students improve test scores and GPA and gain admission to their dream colleges. C2's unique approach combines individualized instruction, customized proprietary curriculum and dedicated education experts to create a personalized roadmap that enables students to master their specific tests and subjects. We serve more than 14,000 elementary, middle and high school students each week through our 130 locations and online platform. Our customized programs and expert teams drive exceptional results for students. In 2019, C2 students received over 6,000 dream college acceptances and over $45 million in scholarship offers. POSITION OVERVIEW The IT Support Analyst will most importantly provide exceptional customer service to C2 Education's users. As an IT support analyst, you will engage with users to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and build and maintain strong relationships. You may also be required to provide some level of basic training to users on proper application/system use. To ensure success as an IT support analyst, you should have in-depth knowledge of business software and hardware systems, excellent troubleshooting skills, and high-level interpersonal skills. Ultimately, a top-class IT support analyst resolves all IT issues quickly and effectively while maintaining a good relationship with C2 Education users, students, and parents. This position works primarily remotely with limited travel. The position may be required to work extended hours, including evenings, weekends, and holidays at certain points throughout the year. This position may also be required to travel and work on site at various C2 Education locations as needed. Responsibilities: Provide all Tier 1 and Tier 2 level support to internal users experiencing hardware, software, networking, server, and other technology-related issues Work collaboratively with the other IT Support team members to share knowledge and solve issues Receive, evaluate, and prioritize incidents submitted via the ticket portal, email, and phone Actively investigate incidents and guide users through diagnostic procedures to identify and resolve the issue. Accurately document incidents, work performed, and steps taken to resolve the incident utilizing an ITIL based ITSM system Create and maintain knowledge base articles to aid in future resolution of issues Support of all end-user systems and applications including email and desktop application configuration, and all other functions pertaining to end-user systems. Asset Management Train and assist users on an as needed basis with software and hardware inquiries. Perform day-to-day IT functions including but not limited to adding users, establish access privileges, configure email accounts, build PCs and laptops, setup and deploy mobile devices, install, and support printers, and monitor/tune desktop equipment. Work in conjunction with the IT team, 3rd party vendors/services, and C2 management to ensure optimum performance of desktops, laptops, applications, and other technology systems. Embrace an ever-changing environment while simultaneously balancing multiple projects; able to switch priorities and focus as needed Ability to work both independently and within a team-oriented environment Strong organizational skills with attention to detail Other duties as required by the business Hours: Monday - Thursday - 12PM-9PM Saturday - 9AM-5PM Benefits: In addition to the generous compensation, this role offers full-time benefits, including: Competitive medical, vision, and dental plans. All benefits are subject to applicable plan documents and policies. 401(k) plus a dollar for dollar match up to 4% contribution after six months of employment. Flexible Time Off (FTO). You are eligible for FTO upon your first day of employment. Free Short-term disability, Long-term disability, Basic Life and AD&D coverage. Employee discounts through PerkSpot. Employer referral program. Discounted tutoring hours. Qualifications and Preferred Skills: Must be authorized to work in the US and able to pass a background check 3+ years of experience and a recent track record of success in a similar role Basic networking concepts Basic cybersecurity best practices understanding Expertise in Microsoft technologies such as Office 365 (SharePoint, Exchange, Azure AD), Active Directory, Intune Desired industry leading certifications include but are not limited to ITIL Foundations, A+, Network+, Security+, MCDST, MCSE, CCENT The information contained herein is not intended to be an all-inclusive list of the priorities, skills and abilities required to do the job. C2 Education provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, C2 Education complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has operations. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #INDCD

Electromagnetic Spectrum Manager You will immerse yourself in the forefront of technology, becoming an expert in identifying and controlling all ranges of the electromagnetic spectrum. Your proficiency will be harnessed to command the communication spectrum, ensuring secure team communication while thwarting malicious interference. Join us in this high-tech role where your skills will shape the future of communication technology. Requirements: Attend a 38-week paid training program to gain skills and certifications in communication operations, electromagnetic spectrum control systems, communication network operations, frequency functionality, energy functionality, and frequency manipulation. Advanced certifications require additional full funded training programs. Benefits: Comprehensive Healthcare, Vision, and Dental plans. 30 days paid vacation. 90 days paid paternity and maternity vacation. Comprehensive wellness programs including fitness facility access, nutrition consulting, curated fitness plans, and more. Housing, clothing, and relocation allowance. Tuition assistance. Student loan repayment. Flexible retirement and pension plans. Pay and Promotion: Entry pay and promotions vary based on education level and qualifications. Hiring bonus opportunities available. Specialty bonuses available depending on qualifications and position. Guaranteed promotion opportunities. Additional Career Opportunities: Upon successful completion of first term contract, you are guaranteed up to 5 interviews with your choice 1,200 industry leading organizations including Charter Communications, Boeing, and COX Communications. Similar Career Fields Include: Telecommunications, Spectrum Management Expert, Spectrum Manager. About Our Organization: The U.S. Army is wealth of possibilities for your future - whether you are looking to build a meaningful career, continue your education, or start a family, the Army is committed to helping you build the future you are looking for and improve yourself in the process. Be All You Can Be. Now Hiring Full and Part Time Positions. ***Click apply for an Interview***

Clerical Support Specialist (Excel-Focused) Royse City, TX | On-site Contract: 3 Months (Potential for Extension) $ 20/hour | Paid Weekly ($390/week spread) Full-Time | 8 AM - 5 PM (Flexible) About the Role: We're seeking a detail-oriented Clerical Support Specialist to assist with an Excel-based documentation and tracking project. This is a great opportunity for someone with strong organizational skills, clerical experience, and advanced Excel proficiency. You'll be key in helping transition a large volume of paper records into a structured digital format and supporting day-to-day shipping documentation. Key Responsibilities: Transcribe historical paper manifests into a pre-defined Excel system Maintain organized, archived records of both historical and incoming documents Track and document shipments of materials (no direct waste handling involved) Generate and file shipping paperwork Log inbound shipments into tracking database Communicate with drivers and internal teams to ensure accurate documentation Support financial/month-end deadlines with timely data submission Assist with occasional administrative or customer service tasks as needed Must-Have Qualifications: Experience with shipping/receiving paperwork and processes Excellent Excel skills (data entry, formatting; minimal formulas) Strong communication and organizational skills Computer literacy for data scanning and input Accuracy and attention to detail Preferred: Familiarity with inbound/outbound material tracking Experience managing physical and digital records Ability to prioritize tasks and meet deadlines

Corpus Christi, TX Contech Control Services is seeking team-oriented professionals who have hands-on knowledge of Distributive Control Systems (DCS), specifically Honeywell Experion and TDC-3000 configuration, graphics, system architecture, and logic programming of plant control systems. Primary Duties and Responsibilities: The Control System Specialist performs a wide range of duties, including the following: Responsible for design, specification, selection, and services relating to control systems including basic process control systems, safety systems, communications, etc. Candidate will plan, budget, organize and control an important segment of a typical automation project. Responsible to assist with control philosophy and/or functional descriptions. Communicate progress to project manager for inclusion into reports to client. Responsible for quality of the control system portion of the project Requirements: The Control System Specialist requirements include, but are not limited to, the following: BS Degree in Engineering preferred, or equivalent combination of education and experience. Hands-on configuration experience using Honeywell Experion and TDC-3000 Configuration experience on any other SIS, DCS, PLC, or HMI system is a plus. PE License is a plus. 10+ years of control system engineering experience. Demonstrated experience in technical execution on both FEL/FEED and EPC projects in the chemical and petrochemical industry. Knowledge of Microsoft software products Working conditions are as follows: Position Type: Full Time, Full Benefits, Permanent Standard Hours: Monday - Thursday 7:00 am to 5:30 pm. Overtime: Occasionally, paid by hourly rate Travel: 20% maximum Applicants must be authorized to work for ANY employer in the U.S without any sponsorship.

Title : Sr. Technician (Desktop PC) Duration: 12+ Months Computer Technician This contractor position will be 40 hours a week, 8am - 5pm type schedule. The role will provide support to all engineers in the desktop LSE team. The desktop LSE team is an integral part of the product development process . This person should have the capabilities listed below: • Ability to assemble / disassemble desktop PC's with peripheral devices. • Knows how to read DIMM labels to understand: o Vendor, rank, width, capacity and latencies. • Good functional knowledge in using and installing in the flowing areas. o Windows & DOS command line. o Linux GUI and command line. • Understands the importance of latest drivers and how to find / install. • Basic debug skills to weed out defective HW / SW. • Familiar with Hardware Debug Tool a BIG plus. • Raritan / Switching PDU knowledge is a plus. • Able to take directions from multiple people with varying levels of priorities. • Knowledge of python or ruby is a plus.

IT Specialist Kaye/Bassman International Corporation (KBIC) is seeking an IT Specialist to support the continued growth and development of our Information Technology department. As a nationally recognized executive search firm, KBIC consistently ranks among the best in the industry for delivering superior results. Day-to-Day: Provide technical support for end-users and office technologies per established policies and procedures. Manage and support hardware for remote office environments. Deploy and retrieve home office hardware for remote users. Deliver deskside and MFP printer support. Ensure timely resolution of IT support tickets, meeting established SLAs. Maintain hardware inventory and facilitate hardware ordering requests. Play an active role in developing and implementing IT processes and procedures. Provide IT support for new remote office setups. Assist users with the installation and setup of computer hardware and peripherals. Why KBIC? Supportive Environment: A small office setting with a fun, team-focused atmosphere where your contributions are valued. Comprehensive Benefits: Well-rounded benefits package, including a 401(k)-retirement plan and health, dental, vision and life insurance Work-Life Balance - PTO and a flexible work environment to support your well-being. Vibrant Office Culture - Located right next to Legacy Hall and the Legacy shopping center, our office offers an energetic atmosphere. As an IT Specialist, you will work closely with the rest of our team to ensure that our company uses the most up-to-date technology to run our business and that our company's hardware and software are compatible, secure, and scalable. You will also manage our internal network and support our onsite and remote staff. What We're Looking For: 3+ years of verified experience in a corporate IT support role. Proficiency in Windows 11, Office 365 administration, and Microsoft Office. Experience with Zoom and Teams. Strong knowledge of PC hardware troubleshooting and common software issues. Mac OS troubleshooting experience. Familiarity with Apple and Android phone support. Ability to provide remote and phone-based support. Strong team player with the ability to work under deadlines and unsupervised. Experience using remote management tools for troubleshooting and support. Must pass a background check and drug screening. Comfortable working onsite full-time in Plano, TX (this is not a remote role). Additional Preferred Skills: Experience using a help desk ticketing system. Knowledge of SonicWall and general networking concepts. Ability to manage multiple projects simultaneously. About Us: Kaye/Bassman International Corporation is one of the nation's premier executive search firms, ranked the #1 retained search firm in the Dallas/Fort Worth area by the Dallas Business Journal. With over 40 years of continuous growth, we thrive on innovation, excellence, and a results-driven culture.

A biotech company in Durham, NC is actively seeking a new IT Validation Specialist (CSV) on a long term contract basis. ***Third Party candidates will NOT BE CONSIDERED! Only direct canddates.*** About the Opportunity: Schedule: 9-5, M-F, full time (40 hours per week) Setting: Manufacturing environment Responsibilities: Serve as the primary on-site Computer System Validation (CSV) resource to support Durham, North Carolina site's computerized systems and associated validation work Execute the GxP-Regulated computerized system lifecycle, ensuring compliance with regulatory standards, CSV procedures, and Data Integrity requirements. Manage and execute all CSV/CSA activities at the site, ensuring compliance with regulatory requirements and internal SOPs. Plan, organize, and lead the development and execution of all validation lifecycle documents including: Validation Plan Requirements Specification Risk Assessment System Impact Assessment Testing Documentation Requirements Traceability Matrix Validation Final Report Work closely with project teams, business partners, and Digital Quality to determine scope of validation activities Conduct periodic reviews of validated computerized systems to ensure continued compliance with regulations and SOPs Participate in change management activities for validated computerized systems as a subject matter expert, including providing thorough impact assessments of proposed changes to ensure no negative impact on system integrity or data compliance Providing support during regulatory and external audits, serving as a subject matter expert for CSV/CSA Qualifications: 4+ years of experience in Computer Systems Validation/Assurance Detailed knowledge of GxP regulations and CSV/CSA principles, including, but not limited to: 21 CFR Part 11, Annex 11, GAMP 5, and Data Integrity Familiarity with manufacturing computerized systems, including but not limited to: Manufacturing Execution Systems (MES) - Rockwell PharmaSuite Enterprise Resource Planning (ERP) - SAP Process Control Systems (PCS) - Emerson DeltaV IT Infrastructure Data Backup/Restore Solutions Asset Management Systems Bachelor's Degree or certifications in Information Technology Strong attention to detail and a commitment to accuracy and compliance Excellent communication and interpersonal skills, fostering collaboration and building strong relationships with internal and external stakeholders Project management skills with the ability to prioritize tasks, manage deadlines, and track progress effectively Desired Skills: Experience in a Manufacturing facility

HSAGP Energy LLC is at the forefront of battery manufacturing, operating a state-of-the-art Gigafactory in Georgia as part of a joint venture between Hyundai Motor Group and SK On. Our mission is to produce high-quality battery cells that support the growing electric vehicle market, contributing to a sustainable future. Summary We are seeking an IT Security Specialist to join our dynamic team at HSAGP Energy LLC. In this role, you will be responsible for safeguarding our IT infrastructure and ensuring compliance with industry standards. Your expertise will play a critical role in supporting our mission to deliver innovative energy solutions. Responsibilities Implement and manage security measures to protect the organization's IT systems. Monitor network traffic for unusual activity and respond to security incidents. Conduct regular security assessments and audits to ensure compliance with ISO 27000 standards. Manage user access controls through Active Directory and LDAP. Collaborate with IT teams to integrate security into CI/CD pipelines. Develop and maintain documentation related to security policies and procedures. Provide training and support to staff on IT security best practices. Requirements Bachelor's degree in Information Technology, Cybersecurity, or a related field. Proven experience in IT security roles with a strong understanding of network protocols (TCP, WAN). Familiarity with ITIL framework and its application in security management. Experience with Identity Management systems such as LDAP and Active Directory. Knowledge of IDS technologies and their implementation in organizational settings. Strong analytical skills with the ability to assess risks and develop mitigation strategies. If you are passionate about IT security and want to make an impact in the energy sector, we invite you to apply for the IT Security Specialist position at HSAGP Energy LLC today! Job Type: Full-time Pay: $70,000.00 - $100,000.00 per year Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule: 8 hour shift Ability to Commute: Kingston, GA 30145 (Required) Ability to Relocate: Kingston, GA 30145: Relocate before starting work (Required) Work Location: In person

Technical Support Engineer - Greensboro, NC (On-site) Salary: $90,000 - $100,000 DOE Company: Netgroup Engineering Benefits: Medical, Dental, Vision, 401(k), Paid Time Off (PTO) About the Role: We are seeking a Technical Support Engineer to join our team supporting Volvo Trucks in Greensboro, NC. This is a lead-level position for a specialist in technical support engineering, typically requiring 8 or more years of relevant experience. You will provide specialized technical assistance to dealers and Volvo Group stakeholders, enabling resolution of complex product technical concerns and workshop tool issues. Key Responsibilities: Provide high-level technical support and problem-solving for issues reported by the market Visit customers and dealers to provide onsite support for technical concerns Conduct root cause analysis for product quality issues and define containment actions Evaluate solution effectiveness and recommend improvements Utilize data acquisition and analysis tools to identify and resolve complex vehicle issues Deliver training to customer support personnel when needed Document and communicate technical findings with engineering and service teams Required Qualifications: Bachelor's degree in Mechanical Engineering, Electrical Engineering, or related field 8+ years of relevant experience in heavy-duty truck systems Expertise in data acquisition and data analysis related to vehicle diagnostics Deep knowledge of Class 8 Volvo and Mack truck powertrain, chassis, and electrical/electronic systems In-depth understanding of Volvo and Mack troubleshooting, repair practices, and North American workshop procedures Strong communication and problem-solving skills Work Environment: Full-time, on-site position at Volvo Trucks, Greensboro, NC Collaborative environment with cross-functional engineering and service teams

Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. Job Description Your Career You will work firsthand with our valued customers to address their complex post-sales concerns, where analysis of situations or data requires an in-depth evaluation of many factors. You're a critical thinker who understands the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your area of expertise and have the ability to clearly communicate complex technical issues to both non-technical and technical professionals. You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and stronger cybersecurity. Your quick thinking and support will help clients quickly resolve their issues, ensuring their environments stay secure-requiring you to act swiftly, thoughtfully, and provide expert technical assistance when needed, even in high-pressure situations. Your Impact Provide technical services around Prisma Cloud technologies, including troubleshooting and best practices observations for Kubernetes (K8s), Docker, and cloud platforms (AWS, GCP, Azure) Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner Perform fault isolation and root cause analysis for technical issues Provide configurations, troubleshooting, and best practices to customers in CI/CD pipelines and Linux-based environments Publish Technical Support Bulletins and other technical documentation in the Knowledge Base to assist customers and improve operational efficiency Review technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc. Collaborate with the Engineering team to influence the operability of Prisma Cloud and its integrations with other technologies Occasional travel to customer sites may be required in the event of a critical situation Participate in an infrequent weekend on-call rotation and provide after-hours support as needed Provide on-call support 24x7 only on an as-needed basis, with minimal frequency Qualifications Your Experience Extensive hands-on experience with Docker and strong background in major cloud platforms (AWS, GCP, Azure) Experience in deploying, managing, and securing Kubernetes clusters in production environments Strong proficiency in Linux operating systems and CI/CD tools like Jenkins and Ansible Significant experience in a Technical Assistance Center (TAC) or in direct support or consulting roles with customers Ability to troubleshoot independently in complex environments with mixed applications and protocols Excellent skills in collaborating with both technical and non-technical stakeholders Preferred Familiarity with container security tools (e.g., Twistlock) Knowledge of SIEM, vulnerability management tools, and firewalls Understanding of malware, exploits, and operating system structure Certifications such as CKA (Certified Kubernetes Administrator) and AWS Solutions Architect. Additional Information The Team Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $108000/YR - $175200/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected]. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

MPOYNT is currently putting together a dynamic delivery and results driven Service Management Team to help our client partners successfully adopt endpoint management, both as a technology product and productivity tool. As a Technical Support Engineer, you will be a master problem solver and customer first focused technologist. We will provide a deep and broad knowledge of the company's eco-system, you will monitor, manage, and support all Production and Non-Production environments, while ensuring 24/7 product availability. This is a full-time, in-person role located in our Austin, TX office. WHAT YOU'LL BE DOING: Provide onsite and virtual technical support to troubleshoot and resolve all hardware and software problems within pre-defined service levels. Collaborate with team members to perform root cause analysis and escalate unresolved issues to the next level of support. Assist with physical setup and distribution of mobile devices, laptops, and network appliances. Maintain inventory levels and communicate with both internal and external parties to ensure timely inventory replenishment and order fulfillment. Maintain server activities and ensure availability of all supported server applications. Ongoing maintenance of server and desktop environments by performing application upgrades and operating system patches. Perform after hours support as required per on-call schedule rotation. Provide technical content to compile knowledge base articles, network diagrams, etc. Stay current on industry trends (relative to scope of responsibility), leveraging ideas to improve or better align IT systems and services. SKILLS, QUALIFICATIONS & REQUIREMENTS: Degree or diploma in Computer Networking, Information technology, Computer Science. Industry recognized certifications A+ and/or Network+. Minimum 3 years of relevant experience in Service Management. Strong working knowledge of Active Directory, Exchange, SQL, O365, Azure, AWS. Solid understanding of networking principals and server administration. Experience administering and/or troubleshooting MDM/EMM solutions (i.e. Microsoft Intune, VMWare, SOTI, MobileIron, JAMF). Basic understanding of ITIL best practices and Service Management platforms. Experience navigating Wireless Carrier portals (i.e. AT&T, Verizon, T-Mobile, Sprint). Excellent ability to communicate findings clearly to both technical and non-technical audiences. Valid Drivers License. Open to travel (approx. 25-30%). PERKS/BENEFITS: Medical/dental/vision package to fit your needs. Work with an energetic and motivated team in an open concept atmosphere. The unique opportunity to get in on the ground floor of something that is truly a game changer.

Country USA State Georgia City Atlanta Descriptions & requirements About the role: As part of our IT Operations Team, you will work in an enterprise environment, providing onsite and virtual technical support for your office and regional offices in your area. You will work directly with end-users, troubleshooting a wide range of IT issues and leveraging your advanced technical knowledge to manage special projects to help keep us on the cutting edge of transportation technology. What's in it for you: * $50,000 - $65,000 base salary, benefits package and company perks * Position based in Atlanta, GA with travel to Savanna, GA, Birmingham, AL and Tallahassee, FL * Advancement opportunities with structured career paths * Access to the latest emerging technologies * Reimbursement for continuous education and technical training * TQL's IT Team offers a hybrid work environment with the ability to work remotely 40 hours per month * Leadership experience by being the IT subject-matter-expert for assigned offices * We win wherever we go - Voted a 2019-2023 Computerworld Best Places to Work in IT What you'll be doing: * Provide front-line technical support to on-site and remote employees * Travel to assigned regional offices to manage setup, breakdown and relocation of workstations, printers and other hardware. Complete technology inventory counts and interact with office leadership to determine additional needs. * Manage Windows 11 PC inventory and perform repairs and reimaging * Work closely with Network and Database Admins, App Developers and vendors to resolve complex issues * Test new software and physical and virtual hardware to provide feedback to leadership * Assist in Network upgrades and other testing after normal business hours and provide back-up, on-call support. * Ensure internal customers and end-users are your top priority * National help desk calls and tickets to support business needs as they adjust What you need: * Bachelor's degree in Information Technology or equivalent work experience * 2 year of Help Desk experience; supporting hardware, software and VoIP systems * Strong knowledge of Microsoft Office 365, Windows 11 and SCCM * Basic server and networking skills * A talent for creatively and decisively solving problems * Aptitude and ability to work independently and be a technology leader for the company * Ability to travel up to 15-20% Where you'll be: 1360 Peachtree St. N.E.Suite 1300 Atlanta, GA 30309 About Us Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it. As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck. What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big. Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status. If you are unable to apply online due to a disability, contact recruiting at ****************** *

Circuit of The Americas (COTA) is a 365-entertainment destination for world-class events located in Austin, TX. The sports and entertainment portfolio at COTA is unmatched in the country with Formula 1 US Grand Prix, NASCAR and MotoGP attracting global fans during championship races on the famed Circuit and Live Nation producing over 30 headline concerts every year at the Germania Insurance Amphitheater. Job Description: This Full-Time role is for an entry level individual who can handle both IT and AV support tasks. You're responsibility will include maintaining essential IT operations, troubleshooting technical issues, and ensuring smooth AV equipment operation during events. Requirements Responsibilities: IT Support: * Maintain essential IT operations (OS, security, applications, servers, email, etc.) * take on business-critical IT tasks and system improvements * Research and evaluate emerging technologies * Knowledge with Mac OS X, Windows, and common software (Microsoft, Adobe, Google Workspace) * Install, configure, and support workstations, peripherals, and printers * Analyze needs, identify vulnerabilities, and improve efficiency/accuracy * Implement application/software upgrades and troubleshoot performance issues * Partner with employees on sharing software and hardware knowledge usage, providing technical support AV Support: * Assist in installing new A/V equipment and modifying existing systems * Provide audio/video support before, during, and after events (concerts, races, rentals) * Consult with clients, ensuring confidence in A/V equipment and event execution * Adjust production setups based on changing client plans during events * Help set up, break down, and troubleshoot A/V equipment * Maintain and organize A/V equipment in storage rooms, including repairs and testing Required Skills & Qualifications: * Two years of experience in IT support * Solid knowledge of operating systems, current equipment/technologies, network maintenance, and system performance monitoring * Excellent interpersonal and communication skills (written & verbal) * Ability to maintain confidentiality * Experience supporting Cisco equipment (IOS, Nexus, WLC, Meraki) * Certifications: CompTIA Network+, CCNA or equivalent * Good understanding of 802.11 RF performance/reliability * Experience with basic firewall configuration (Cisco ASA, FortiGate, pf Sense) * Familiarity with RF, Cable & IPTV solutions, fiber/copper networking * Proficiency in troubleshooting, documentation, and organization * Ability to maintain composure under pressure Preferred Skills & Qualifications: * Project management experience * Professional IT certifications (CompTIA Security+, CCNP, etc.) * Experience with Dante & Cobranet audio over IP systems * Video over SDI and fiber * IP and RF video systems * BSS control systems * Tricaster and/or similar video switchers * DiGiCo and Yamaha mixers * Bachelor's degree (or equivalent) in computer science, preferred Scope: * Support IT infrastructure at all events * Respond promptly to emergency outages * Work extended hours/weekends during major events * Maintain a safe and professional work environment Physical Demands: * Ability to lift, carry, and maneuver equipment (up to 50-75 lbs) * Stand, walk, climb stairs, and use hands for manipulation * Full time, on site Work Environment: * Potentially loud environments requiring hearing protection * Field operations under various weather conditions * Occasional work in large crowds EQUAL EMPLOYMENT OPPORTUNITY: COTA strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

Department: IT Support Travel Requirement: Up to 20% Position Type: Full-Time Exempt We are seeking a skilled and experienced Computer Technician with a minimum of 3 years' experience to join our IT Support team. In this role, you will provide advanced technical support and ensure effective operation of computer systems and peripherals. The ideal candidate will have a strong background in user support, excellent communication skills, and a passion for technology. Key Responsibilities: Deliver basic computer hardware and printer support, including the sanitization of equipment. Assist users with Microsoft Office products (Word, Excel, etc.), promoting best practices and troubleshooting issues. Manage inventory of IT equipment, ensuring accurate updates and orders using Excel spreadsheets. Utilize various barcode scanner devices for efficient inventory management. Oversee ticket management processes to track and resolve user support requests in a timely manner. Set up, configure, image, and install software on computers and peripherals. Configure and troubleshoot Cisco IP phones, ensuring users have the necessary support for communication needs. Troubleshoot Windows-based systems, Microsoft Office software, and laptop/desktop hardware issues effectively. Maintain excellent customer service standards through effective communication with customers, peers, and management. Required Skills and Qualifications: Basic knowledge of computer hardware and printer support. Proficiency in Microsoft Office products (Word, Excel, etc.). Strong inventory management skills. Experience using barcode scanner devices. Familiarity with ticket management systems. Ability to manage data effectively, particularly inventory updates in Excel. Excellent written and verbal communication skills. Experience with computer setup, configuration, imaging, and software installation. Knowledge of troubleshooting Windows operating systems and Microsoft Office software. Strong customer service skills, focused on user satisfaction. Preferred Qualifications: Previous experience 3 years in a technical support role Familiarity with network setups and basic networking concepts. Active Clearance Additional Information: This position may require occasional travel (up to 20%) to support users at various locations. If you enjoy providing exceptional user support and mentoring others in a technical environment, we encourage you to apply!

Job Details Entry Operations Center - Amarillo, TX Full Time High School Up to 10% Information Technology Job Summary: The IT Help Desk Technician will provide first-line support to end users on a variety of issues. They will identify, research, and resolve technical problems through a ticketing system and phone calls. Education/Experience: A minimum of the following education/experience is required: A high school diploma/GED along with an associate's degree or some college; OR 3-5 years of experience in the filed or in a related area of IT preferred Job Specific Responsibilities: Provides direct technical support and assistance for users. Performs research, troubleshooting, and problem resolution. Performs user setups and terminations. Provides support video, chat, and telephony systems. Tracking, routing, and redirecting support requests to correct resources. Properly document and escalate unresolved queries to the next level of support. Rotating on-call shift requires some after hours and weekend support at least once a month. Support accomplished remotely, but travel to branches may be required. Required Technical Knowledge: Technical computer skills, and A+ certification preferred. Basic networking knowledge. Expectations of an Employee: Treats all customers and fellow employees with respect Exceeds customer expectations Meets customer needs Conducts interactions with honest, ethical, and strong moral principles Performs at the highest level Takes responsibility for actions Does what is expected Leads by example Works as a team Efficiently shares information in a collaborating and proactive manner Pays attention to detail Solves problems Makes sound decisions Manages time effectively Prioritizes effectively Performs multiple tasks simultaneously Shows up for work and is on time Complies with all laws and regulations Completes all required training Adheres to Bank Values Supervisory Responsibilities: None Amount of Travel: Up to 5% Physical Requirements: May need to sit/stand for long periods of time Sustained visual concentration while working at the computer Typing on a keyboard for long periods of time Handle high stress environment Maintain professional appearance Benefits Include: Medical, Rx, Dental, and Vision insurance HSA, FSA, and Limited FSA Employer paid and voluntary Life Insurance/AD&D Short-Term Disability Long-Term Disability Accident/Hospital Indemnity/Critical Illness voluntary plans Identify Theft Protection 401k with employer match Vacation, Sick Leave, and Holiday pay Tuition Reimbursement Gym membership discounts Annual payrate increases Incentive based bonuses It is the policy of FirstBank Southwest to provide equal opportunity employment (EOE) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, FirstBank Southwest will provide reasonable accommodations for qualified individuals with disabilities. FirstBank Southwest is an affirmative action employer.

The IT Deployment and Testing Technician is responsible for deploying and configuring computers, peripherals, printers, and related hardware to support the organization's IT infrastructure and clinical systems, including Epic. This role includes performing software installation, basic troubleshooting, and comprehensive end-to-end testing of devices to ensure readiness for Epic Technical Dress Rehearsal (TDR). Key Responsibilities: Device Deployment and Configuration: Deploy and configure desktops, laptops, peripherals, and printers in clinical and administrative settings. Perform software installations and ensure all required applications and system configurations are in place. Set up hardware to comply with organizational standards and security policies. Troubleshooting and Maintenance: Conduct basic troubleshooting of hardware, software, and peripheral issues. Collaborate with the IT support team to escalate and resolve complex issues promptly. Ensure all deployed devices meet performance and compatibility requirements. Epic Technical Dress Rehearsal (TDR): Perform complete end-to-end testing on all devices as part of Epic TDR to validate readiness for go-live. Test connectivity, application performance, and functionality of Epic workflows on deployed devices. Document and report test results, identifying and addressing any deficiencies or issues. Documentation and Reporting: Maintain accurate records of deployed hardware, configurations, and testing outcomes. Provide detailed documentation for device testing and troubleshooting procedures. Contribute to post-deployment reports, highlighting successes and improvement opportunities. Collaboration and Support: Work closely with clinical and administrative staff to schedule device installations and testing with minimal disruption to operations. Assist with user training and provide basic guidance on using deployed devices and systems. Participate in team meetings and provide updates on deployment and testing progress. Qualifications: Education and Experience: Associate's degree in Information Technology, Computer Science, or a related field; or equivalent work experience. 1-3 years of experience in IT hardware deployment, troubleshooting, or similar roles. Experience with Epic or other electronic health records (EHR) systems preferred. Skills and Competencies: Strong troubleshooting and problem-solving skills for hardware and software issues. Excellent communication and customer service skills. Ability to work independently and manage multiple tasks with attention to detail. Physical Requirements: Ability to lift and transport equipment up to 50 lbs. Willingness to work in various environments, including clinical and behavioral health settings. Ability to travel between facilities as needed. Position Type and Expected Hours: Full-time position. May require occasional evening or weekend work based on project needs. Skills: Skill Required/Desired Amount of Experience Proficiency in deploying and configuring Windows-based systems and peripherals. 1 Years Familiarity with healthcare IT environments and workflows is a plus. Highly desired 1 Years CompTIA A+, Network+, or similar IT certifications.

The Academy of Scholars, an ever-growing private Christian elementary school in Decatur, Georgia, is seeking a full-time Information Technologist. The successful candidate will maintain the IT objectives and policies at the school level by providing on-site end user computing support, including investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents. The candidate will be responsible for driving the school's technology to a new level while at the same time improving and maintaining customer support. The ideal candidate is a reliable, skilled multi-tasker that can thrive in a fast-paced environment committed to consistently setting expectations and meeting deadlines. This position requires good collaborative skills and the ability to communicate efficiently and effectively with internal customers as well as external customers such as vendors. The position requires that all work be performed correctly, within acceptable time limits and when planned with only general supervision. *****Proven experience with Windows 10/11, Apple/Mac Devices and ChromeBooks Duties & Responsibilities Provides technical support to clients in the form of answering questions, troubleshooting to isolate, and diagnosing and correcting abnormal situations and problems Ensure all documentation is properly maintained and updated in a timely manner. Provides timely verbal and written communications with clients, vendors, and staff; as well as maintaining the school website, and assisting with electronic communications such as newsletters. Monitoring and maintaining network connections to connected devices such as printers, switches, servers, and wireless access points. Expectations Excellent analytical and problem-solving skills. Multi-tasking with the ability to adjust to needs which arise while providing quick resolution to problems. Strong verbal and written communication skills. Must be customer service and detail oriented. Qualifications Minimum of 5 years experience in a closely related position providing technical support, troubleshooting, and escalations for a school environment. Experience Proven experience with Windows 10/11, Apple/Mac Devices, Android Tablets and Chromebooks. Enterprise Management and Administration along with practical knowledge Google MDM Infrastructure including Firewall, Switches, and Apps (Google MDM experience is a Plus) Proven knowledge of Google for Education, Canvas LMS, Pearson Realize, Freckle, Seesaw and other related cloud-based school software packages is a Plus. Microsoft Office 365 (Teams is a Plus) Server Hardware Knowledge of Centralized Service Tools for Auditing, Helpdesk, and Asset Management Certification: Apple or Microsoft Technology and/or CompTIA certification(s) preferred Google Admin Certification or equivalent experience preferred Education: BS degree in Information Technology, Computer Science, Engineering, a relevant field or equivalent experience Experience: A minimum of 5-7 years of demonstrated relevant experience include providing end user support in an enterprise level organization, administering a Chromebook, Windows or Mac computing environment, Mobile Device Management, and/or implementation of WAN/LAN environments Working in academic environment: 2 years (Preferred) Administering Chromebook: 2 years (Preferred) Apple/Mac device: 2 years (Preferred) Google Education: 2 years (Preferred) Mobile Device Management: 2 years (Preferred) WordPress: 2 years (Preferred)