Loyalty and CRM Specialist
Customer Support Specialist Job 46 miles from Lincoln
Description
Scooter's Coffee is looking for a CRM & Loyalty Specialist to join our team and play a key role in executing customer engagement strategies through our loyalty program. This role will be responsible for executing and optimizing multi-channel campaigns within Braze, leveraging a best-in-class marketing technology ecosystem, and enhancing customer experiences through segmentation and personalization. The ideal candidate is tech-savvy, detail-oriented, and eager to learn in a fast-paced environment. We're looking for someone with a drive to dig into the details, master the technology, and continuously learn. This role is perfect for a curious problem-solver who thrives on finding creative solutions and pushing the boundaries of what's possible in CRM and loyalty marketing.
Essential Duties and Responsibilities
Build and launch targeted, automated campaigns in Braze across email, SMS, push notifications, and in-app messaging.
Optimize engagement flows, conduct A/B testing, and ensure campaigns are effective and scalable.
Implement dynamic content and personalization strategies based on customer behaviors and preferences.
Leverage Braze's Liquid scripting, Connected Content, and event-based triggers to enhance personalization.
Conduct A/B and multivariate testing to improve open rates, click-through rates, and conversions.
Ensure all campaigns adhere to CAN-SPAM, TCPA, GDPR, and other relevant regulatory requirements.
Stay up to date on CRM and loyalty best practices and industry trends to continuously improve campaign effectiveness.
Assist in troubleshooting technical issues related to campaign execution, data flows, and automation.
Monitor and maintain CRM data hygiene and accuracy to improve targeting and segmentation.
Collaborate with cross-functional teams including Marketing, Product, and Data teams to align CRM strategies with broader business objectives.
Analyze customer lifecycle data to identify opportunities for segmentation, retention, reactivation, and loyalty-building strategies.
Provide training and documentation for internal stakeholders on CRM tools, campaign processes, and best practices.
Perform other duties as assigned to support CRM, loyalty, and marketing initiatives.
Qualifications
2-3+ years of experience in CRM, loyalty, or lifecycle marketing.
Hands-on experience with Iterable, HubSpot, Braze or similar customer engagement platforms.
Knowledge of audience segmentation, event-based triggers, and behavioral marketing automation.
Basic working knowledge of HTML - strong desire to learn Liquid scripting and personalization techniques.
Experience with A/B testing, multivariate testing, and optimization strategies.
Ability to troubleshoot technical issues and work with data teams to resolve integration challenges.
A passion for customer engagement, loyalty marketing, and continuous learning.
Disclaimer
The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of all duties and responsibilities performed on the job. A successful candidate must be able to meet the listed essential duties and physical demands of the position, either with or without reasonable accommodation.
Residential Support Specialist
Customer Support Specialist Job 46 miles from Lincoln
Omni Inventive Care is seeking persons to work in a residential setting for individuals with intellectual disabilities. Responsibilities include daily care for individuals with intellectual or developmental disabilities, medication administration, and implementing and documenting strength based behavioral intervention strategies. Part-time positions available for evenings, overnights and weekends
General Customer Service
Customer Support Specialist Job In Lincoln, NE
LogFret seeks an experienced General Clerk to join us. The Clerk must have extensive knowledge on the job. You maintain the office activities. Ready for a lifestyle that keeps you closer to home? This is the role for you.
The Clerk is required to create, maintain, and organize branch activity records. Assist in a high-volume call center. Provides office services by implementing administrative systems, procedures, and policies, and monitoring administrative projects.
Job Responsibilities:
Maintain cleanliness of the office.
Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures.
Resolves administrative problems by coordinating the preparation of reports, analyzing data, and identifying solutions.
Maintain accurate files of inbound/outbound paperwork.
Order Office and sales supplies.
Inputs waste information from drivers into the Logfret computer program.
Completes operational requirements by scheduling and assigning administrative projects; expediting work results.
Adhere to all corporate policies and standards including, but not limited to: environmental and regulatory, human resources, facility, equipment, operations and maintenance.
Contributes to team effort by accomplishing related results as needed.
Performs other related duties as assigned.
Physical Demands:
Must be able to lift up to 25 pounds.
Must be able to stand and walk for prolonged amounts of time.
Must be able to twist, bend and squat periodically.
Education & Experience:
High school diploma preferred.
Ability to successfully multi-task, works efficiently, and meets deadlines.
Ability to work independently and in a team environment.
Must have experience with Microsoft Office: Word and Excel.
Requirements:
Must have two years of proven administrative work experience.
Drug Screening.
Customer service skills and the ability to communicate professionally required.
High school diploma or GED.
Pre-employment background check required.
Benefits:
Life Insurance.
$30.50 per hour.
Paid Time Off (PTO).
401(k)
Medical, dental, and vision insurance programs.
Monthly Bonus.
About Logfret:
Logfret is an international freight forwarding company comprising over 70 owned offices and a network of over 120 offices. Our commitment is to solve logistics problem and raise expectation through our industry's best digital freight solution, taking businesses to the next level.
Lead Services Specialist 1 - Customer Service Management
Customer Support Specialist Job 46 miles from Lincoln
This is GME role in Bahrain. Must be a US Citizen. The GE Field Representative provides the Customer with technical advice and guidance on operational / intermediate level maintenance of the F110-GE-100/129 and J85-21C engines.
All resources and logistics are required to perform services and maintenance activities on customers' site/property. These activities contribute to maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering.
**Job Description**
**Job Title:** Field Service Representative - F110 and J85 Engines
**Company Intro/About Us:**
At GE Aerospace, we are advancing the future of flight, shaping the aviation industry with cutting-edge technology and innovation. As a global leader in aerospace engineering, we are committed to delivering world-class solutions that prioritize safety, quality, delivery, and cost (SQDC). Working at GE Aerospace means being part of a team that values collaboration, while fostering a culture of continuous improvement and excellence.
**Site, Business, OR Functional Area Overview:**
As part of GE Aerospace's Field Services team, you will work closely with customers to ensure the optimal operation, maintenance, and repair of GE engines. Our team is dedicated to delivering exceptional service and technical expertise to support military and commercial engine programs. We emphasize safety, quality, and customer satisfaction while fostering a collaborative and innovative work environment.
**Role Overview:**
As a Field Service Representative, you will provide technical advice and direction to the Royal Bahrain Air Force and contractor personnel on the operation, maintenance, and repair of F110-GE-100/129 engines for F-16 aircraft and J85-21C engines for F-5 aircraft. This role requires travel to domestic and international locations and involves working independently to support customer needs. Your work will directly contribute to GE Aerospace's mission of advancing the future of flight and ensuring the highest standards of safety and quality.
**Key Responsibilities:**
+ Provide advice and direction on the operation, maintenance, and repair of F110 and J85 engines and interface systems.
+ Deliver on-the-job training to maintenance personnel on techniques for adjustment, calibration, troubleshooting, bench checks, routine maintenance, inspection, and repair.
+ Guide the use of GE special tools and test equipment, emphasizing safety precautions during training.
+ Assist customers with the installation of GE engine modifications and interpretation of technical instructions.
+ Analyze and report in-service field data to GE Aerospace Project Engineering for safety, reliability, and component improvement.
+ Support maintenance personnel in processing failure data and defect reports per customer reporting procedures.
+ Provide technical guidance to aircrew on GE engine operation and assist with maintenance planning and forecasting.
+ Relay relevant field issues or improvements to customers based on GE or international operator insights.
+ Work independently, managing workload, travel, and budget with unyielding compliance and integrity.
**The Ideal Candidate:**
The ideal candidate is a self-motivated, detail-oriented professional with strong interpersonal and leadership skills. They thrive in a fast-paced environment, possess technical expertise in engine maintenance, and are committed to delivering exceptional customer service while upholding GE Aerospace's values of safety, quality, delivery, and cost.
**Required Qualifications:**
+ Bachelor's Degree from an accredited college or university (or High School Diploma/GED with a minimum of 3 years of experience in a field service/maintenance position).
+ Minimum of 3 years of experience supporting military and/or commercial engine programs.
+ F110 and J85 engine experience.
+ Strong engine test cell experience for F110 and J85 engine models.
+ Minimum of 3 years of experience in Customer Service Management.
+ U.S. Citizen.
+ Ability and willingness to obtain and maintain a U.S. Government Secret Clearance.
+ Ability and willingness to travel as required.
+ Ability and willingness to relocate to domestic or international locations to support business needs.
+ Proven ability to work independently without technical guidance.
**Preferred Qualifications:**
+ Strong customer interaction and communication skills.
+ Proven analytical and quality improvement ability.
+ Demonstrated proficiency in repair troubleshooting, shop operations, and testing of assigned programs/hardware.
+ Project management experience.
+ Ability to lead and influence GE customers and peers.
+ Knowledge of the learning process and ability to transfer technical knowledge to less qualified personnel.
+ High degree of tact, diplomacy, and ability to work harmoniously with customer personnel.
**Additional Information:**
+ Shift: Flexible hours based on customer needs.
+ Background and drug screening required.
+ Physical requirements: Ability to lift up to 25 lbs and work in manufacturing environments.
+ Environmental notes: Exposure to aircraft maintenance environments.
**Closing:**
At GE Aerospace, we are committed to fostering a diverse and inclusive workplace where every employee can thrive. This role requires access to U.S. export-controlled information. Therefore, for applicants who are not asylees, refugees, lawful permanent residents, or U.S. Citizens (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person), final offers will be contingent on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.
Join us and be part of a team that is redefining the future of flight. Apply today!
_This role requires access to U.S. export-controlled information. Therefore, for applicants who are not asylees, refugees, lawful permanent residents or U.S. Citizens (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person), final offers will be contingent on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government._
**Additional Information**
GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
**Relocation Assistance Provided:** Yes
\#LI-Remote - This is a remote position
GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Customer service / Onsite Support
Customer Support Specialist Job In Lincoln, NE
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Title: Customer service / Onsite Support
Location: Lincoln, NE
Duration: 6+ Months
Job Description:
1-2 years customer service/hospitality experience
Strives to improve customer experience elements. Escalates complex problems to higher level of expertise within organization.
Qualifications
Customer service, customer care, call center experience
Additional Information
For more information, Please contact
Anshul Kumar
************
******************************
Japanese Interpreter / Language Services Specialist
Customer Support Specialist Job In Lincoln, NE
+ Provide interpretation/translation to various meetings/projects to
support Otsuka's global initiatives involving Otsuka staff, partner companies, outside consultants, and vendors. + Provide Japanese cultural training to Otsuka US and affiliates. Also offer expertise in Japanese culture and language to various organizational initiatives.
+ Liaise with language service vendors to arrange external linguists and oversee successful assignment completion.
+ Contribute to department operations by monitoring service metrics and generating monthly reports.
+ Manage user administration of subscribed systems and tools and monitor usage.
+
Support various department projects and initiatives, including the implementation of the most up-to-date language technologies and solutions, and process improvement.
**Qualifications**
Required
+ Minimum bachelor's degree
+ 2+ years of experience in the interpretation/translation industry
+ Strong capability in different modes of interpretation and translation including simultaneous interpretation, consecutive interpretation, whispering, and sight translation
+ Fluency in Japanese and English with comprehensive understanding of Japanese and American cultures and their differences
+ Excellent oral, written, and interpersonal communication skills
+ Have initiative and proactively strive for superior
customer services and outcomes
+ Ability to build and maintain effective relationships and partnerships with internal
customers and global key stakeholders
+ Ability to handle sensitive or confidential information
+ Ability to identify and solve problems effectively with creative or innovative solutions
+ Ability to work independently and collaboratively while adhering to well-defined and well-established departmental procedures and processes
+ Ability to manage multiple tasks simultaneously in a fast paced and fast changing environment
+ Up to 5% domestic travel may be required based upon business needs
Preferred
+ Master's degree in interpretation
+ Experience in pharmaceutical, biotech, or medical industry
+ Experience with a global work environment
**Competencies**
**Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
**Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to
customers, patients, employees, and the business.
**Patient &
Customer Centricity -** Maintain an ongoing focus on the needs of our
customers and/or key stakeholders.
**Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
**Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
**Empowered Development -** Play an active role in professional development as a business imperative.
Minimum $86,661.00 - Maximum $119,130.00, plus incentive opportunity: The range shown represents a typical pay range or starting salary for candidates hired to perform the work. Other elements may be used to determine actual salary such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. This information is provided to applicants in accordance with states and local laws.
**Company benefits** : Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.
Come discover more about Otsuka and our benefit offerings; ********************************************* .
**Disclaimer:**
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (
[email protected]) .
**Statement Regarding Job Recruiting Fraud Scams**
At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.
Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.
To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* .
Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities.
Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Customer Segment Consultant I - Consumer Investments Initiatives
Customer Support Specialist Job In Lincoln, NE
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This role will be responsible for driving design, technology and management for strategic initiatives that impact the Consumer Investments organization and/or cross-line of business. This role will own the development, coordination and implementation of projects, including project plans, design deliverables, governance requirements and communications. The ideal candidate will demonstrate strong project management skills, resourcefulness, and the ability to manage multiple workstreams simultaneously. Role requires strong communications skills and partnership with business partners, subject matter experts and stakeholders to meet deadlines and deliver high quality project results.
Activities will include:
Lead project management routines with work team including line of business, support and technology partners to ensure effective and timely execution
Develop initiative materials, including leadership presentations, process and procedure documents, detailed timelines and implementation plans, readiness materials and technology requirements
Execute data analysis to derive relevant findings and utilize to develop and support solutions and process improvements
Coordinate stakeholder, leadership and governance reviews
Drive initiative implementation and communications working with partners and front line leaders
Develop and manage project plans, agenda planning and program timelines to ensure deadlines are met and projects remain on track
Required Qualifications:
Strong written and verbal communication skills, including ability to influence and drive consensus
Self starter who can work independently, prioritize deliverables and manage time effectively
Ability to execute comprehensive and robust data analysis
Experience in Consumer Investments lines of business
Ability to develop and maintain strong relationships across the organization
Exceptional organization skills, attention to detail and ability to coordinate and manage projects with multiple partners and stakeholders
Highly proficient with Microsoft PowerPoint, Excel and Office applications
Comfortable working in a fast-paced, collaborative environment
Desired Qualifications:
Project management experience, including developing solutions and implementing change
Familiar with Enterprise Change Management procedures and tools
Shift:
1st shift (United States of America)
Hours Per Week:
40
Pay Transparency details
US - RI - Lincoln - 670 George Washington Hwy (RI1541) Pay and benefits information Pay range$72,100.00 - $114,400.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
Customer Connections Representative
Customer Support Specialist Job In Lincoln, NE
Assurity is looking for enthusiastic, driven and collaborative people to join our team. We're a company of vibrant and passionate people who work every day to advance our mission of helping people through difficult times - and who truly want to make a difference. As a Certified B Corporation, we have a verified commitment to our people, community and planet, and we work every day to make the world a better place.
Ample opportunities for growth, a thriving culture and coworkers who care as much as you do are just the beginning. Come work with purpose. Learn more: ************************
ESSENTIAL FUNCTIONS50% Provides a high level of personalized service to achieve and exceed standards including building and maintaining sustainable relationships with our customers, which includes:
Being available and engaged during assigned work hours to ensure the highest level of customer satisfaction;
Meeting and exceeding established qualitative standards;
Identifying customers' needs, clarifying information, researching every issue and provide solutions, status and/or alternatives;
Working with difficult customers to resolve issues; and
Maintaining a high level of engagement, positive attitude, and professional appearance always.
40% Manages large volumes of telephone, e-mail and fax inquiries and requests from customers, which includes:
Meeting and exceeding established individual and department quantitative standards;
Providing comprehensive records on all interactions as information is received;
Taking advantage of upselling opportunities whenever they arise; and
Understanding policy coverages and having a strong knowledge of company products, processes, and procedures.
Customer Support Representative
Customer Support Specialist Job In Lincoln, NE
At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
Job Description
Skills Set Required: At least two years of customer service experience in a fast paced environment. Or 1 year medical terminology education/experience with 1 year of customer service experience. Must be career oriented, punctual, and willing to work nontraditional schedule. Strong ability to multi-task and leverage various systems to support one customer.
Length of Assignment: Successful candidates could be considered temp to perm after 120 days
Scheduled to start November 7th.
Requesting 2 Spanish bi-lingual candidates (must be able to speak English clearly and distinctly). Bi-lingual rate will receive a 10% differential once training is complete and released to the floor.
Work schedule is 9:00 to 6:00 while in training. Flex schedule between 9:00 am and 7:00 pm once assigned to teams.
Pay rate: $13.00
Additional Information
Why Kelly?
As a Kelly Services candidate you will have access to numerous perks, including:
Exposure to a variety of career opportunities as a result of our expansive network of client companies
Career guides, information and tools to help you successfully position yourself throughout every stage of your career
Access to more than 3,000 online training courses through our Kelly Learning Center
Group-rate insurance options available immediately upon hire*
Weekly pay and service bonus plans
Customer Experience Associate - CSR
Customer Support Specialist Job 46 miles from Lincoln
Would you enjoy creating a welcoming environment for patients and guests when they come through the door or call over the phone? Check out this opportunity with us at Kubat HealthCare! Schedule is Monday through Friday at our Old Mill location in Omaha.
What you will be doing:
Greeting respiratory patients, customers and visitors in a friendly and professional manner in person and over the phone
Processing customer payment and credit transactions
Assist in resolving patient and customer concerns and issues
Maintain the neat and clean appearance of the respiratory showroom and work area
What will a qualified candidate need?
One or more years of office experience
Excellent customer service skills
Organized and great time management skills
Ability to understand insurance coverage guidelines for respiratory durable medical equipment
Working knowledge of MS Office: Outlook, Word, Excel
Structured Business Services Specialist
Customer Support Specialist Job 46 miles from Lincoln
Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own.
We're actively seeking a talented Business Service Specialist to join our Structured Settlements team in Omaha NE.
This role is hybrid. We believe in empowering our employees to get work done both in and out of the office.
As a Business Service Specialist, you'll play a key role in Pacific Life's growth and long-term success by analyzing structured settlement cases and helping consultants achieve good order for contract issuance. You will fill an existing role that sits on a team of 19 people in the Consumer Markets Division.
How you will move us forward:
* Meet department productivity and quality standards.
* Progress steadily through training on core functions, and be able to demonstrate a strong technical understanding, including purpose behind processes and how they provide value to clients.
* Rotate assignments in support of workflow needs, including accepting temporary assignments within Operations in support of other departments or contingency planning, as directed by Supervisor.
* Communicate effectively with consultants that reflects industry-leading service expectations, both via verbal and written communication.
* Makes decisions that positively impact the customer experience and team-environment to ensure successful completion of service goals.
* Analyze complex case documentation, interpret and take appropriate action utilizing established procedures.
The experience you bring:
* 2-3 years of experience in a customer service-focused role, preferably financial services.
* Effective critical thinking and problem-solving skills
* Strong verbal and written communication skills
* Commitment to driving an industry-leading customer service experience
* Comfort navigating across multiple technology platforms
* Ability to work effectively within a fast-paced team environment
What will make you stand out:
* A positive attitude, growth mindset and commitment to self-development, and an aptitude for agile learning
* Ability to read and interpret customer requests that may appear in inconsistent or varying manners
You can be who you are.
People come first here. We're committed to a diverse, equitable and inclusive workforce. Learn more about how we create a welcoming work environment through Diversity, Equity, and Inclusion at ******************** What's life like at Pacific Life? Visit Instagram.com/lifeatpacificlife.
Benefits start Day 1.
Your wellbeing is important. We're committed to providing flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.
* Prioritization of your health and well-being including Medical, Dental, Vision, and a Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
* Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off
* Paid Parental Leave as well as an Adoption Assistance Program
* Competitive 401k savings plan with company match and an additional contribution regardless of participation.
#LI-RB1
#LI-Hybrid
Base Pay Range:
The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.
$23.28 - $28.46
Your Benefits Start Day 1
Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.
* Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
* Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
* Paid Parental Leave as well as an Adoption Assistance Program
* Competitive 401k savings plan with company match and an additional contribution regardless of participation
EEO Statement:
Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.
Patient Service Center Representative
Customer Support Specialist Job In Lincoln, NE
Responsible for a broad spectrum of duties beginning with the initial receipt of core data elements and completion of the pre-registration process including personal demographics, insurance coverages and patient contacts. Provides patient education regarding discussion of non-contract/out of network insurance and upfront payment options.
PRINCIPAL JOB FUNCTIONS:
1. Commits to the mission, vision, beliefs and consistently demonstrates our core values.
2. Adheres to federal regulations regarding Advance Directives, COBRA, Medicare, Corporate Compliance, Joint Commission, OSHA and HIPAA; reports safety and customer concerns.
3. Maintains productivity and quality standards as defined through the organizational and departmental goals and objectives.
4. Confirms/enters complete and accurate demographic and insurance information in the electronic medical record (EMR) and provides arrival and pre-procedure instructions by telephone during pre-registration process.
5. Receives incoming calls for scheduling of outpatient Medical Center services for designated departments and completion of pre-registration process
6. Performs outbound calls to complete pre-registration process for all pre-scheduled admissions and appointments.
7. Serves as a liaison to hospital departments and physicians' offices for all missing outpatient orders and Appropriate Use Criteria (AUC) for radiology procedures.
8. Reviews and evaluates outpatient orders received from the physician and/or physician staff and enters into EMR.
9. Prepares and provides patients with an estimate, if one is warranted, for their expected services. Collects and/or counsels on expected payment due.
10. Responsible to meet production targets for daily phone calls and other production metrics as assigned.
11. Answers phone queue, returns messages and directs calls as appropriate.
12. Performs complete phone registration and verbal consents as needed.
13. Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
14. Participates in meetings, committees and department projects as assigned.
15. Performs other related projects and duties as assigned.
(Essential Job functions are marked with an asterisk "*". Refer to the Job Description Guide for the definition of essential and non-essential job functions.) Attach Addendum for positions with slightly different roles or work-specific differences as needed.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
1. Knowledge of training and development principles and practices.
2. Knowledge of patient accounting operations, registration and standard intake techniques.
3. Knowledge of credit payment practices and procedures.
4. Knowledge of medical terminology.
5. Knowledge of ICD 10/CPT coding preferred.
6. Knowledge of federal regulations including COBRA, Advance Directives, Medicare, Medicaid, Joint Commission, OSHA and HIPAA as they relate to hospital intake and payment for services.
7. Knowledge of computer hardware equipment and software applications relevant to work functions.
8. Knowledge of customer service philosophies and practices.
9. Skill in the operation of a standard keyboard including 10-key pad.
10. Ability to prioritize work demands and work with minimal supervision.
11. Ability to communicate effectively both verbally and in writing.
12. Ability to maintain confidentiality relevant to sensitive information.
13. Ability to establish and maintain effective working relationships with all levels of personnel, medical staff, volunteer and ancillary departments including diverse patient populations.
14. Ability to maintain regular and punctual attendance.
EDUCATION AND EXPERIENCE:
High school diploma or equivalency required. Associates degree preferred. One (1) year of relevant work experience (i.e. hospital registration, billing or insurance) preferred. Must be 19 years of age to witness legal consents.
OTHER CREDENTIALS / CERTIFICATIONS:
None
PHYSICAL REQUIREMENTS:
(Physical Requirements are based on federal criteria and assigned by Human Resources upon review of the Principal Job Functions.)
(DOT) - Characterized as medium work requiring exertion of 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or a greater than negligible up to 10 pounds of force constantly to move objects.
Customer Service/Service Advisor
Customer Support Specialist Job 34 miles from Lincoln
The Service Advisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about Boss Shops range of services and contacting customers to update them about their vehicle's repair status.
Pay Range: $16.00 - $25.00 per hour depending upon qualifications and experience.
Bosselman has many benefits to offer you that you will not find anywhere else like:
Paid vacation
401K and matching contributions
Health, dental and vision insurance
Short and long term disability insurance
Life insurance
A clearly defined path for growth
On-demand pay with PayActiv (access to earned but not yet paid wages)
And much more!
Bosselman offers on-demand pay (access to earned but not yet paid wages) through:
Responsibilities
Greets customers promptly and provides friendly competent customer service.
Coordinates the service center's scheduling and workflow.
Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs.
Answers customer questions about service outcomes and consults with the Technicians as needed.
Understands marketing and sales strategies to finalize all transactions.
Consults with Technicians about needed repairs and communicates those needs with the customer.
Comprehends the industry needs by increasing knowledge of products and services.
Understands the customer's need and be able to communicate those needs to the Technicians and vice versa.
Responsible for keeping all customer facing items cleaned, stocked, and up to date.
Responsible for receiving merchandise, stocking, and updating pricing for all showroom products.
Maintains a complete understanding of the Boss Shop Warranty process.
Assigns work to all technicians within the guidelines of the company.
Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers.
Reports for work in a timely manner when scheduled.
Additional Job Duties:
Assists with other duties as assigned.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Qualifications
Education and/or Experience (include certs or licenses needed):
Retail or guest service experience preferred.
Minimum Qualifications:
Valid Driver's license and insurable to drive.
Able to maintain working knowledge of parts inventory.
Able to complete the Service Advisor New Team Member Training within the first 90 days of employment.
Able to work on the computer system efficiently.
Ability to read, write and perform math skills.
Must possess a positive, enthusiastic attitude.
Must be flexible with the ability to adapt to change when required.
Demonstrates excellent communication skills.
Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings.
Must have reliable transportation and phone.
Must be able to communicate in English. - IF APPLICABLE
Able and willing to deliver friendly, courteous, and prompt customer service.
Able and willing to work cooperatively with other team members.
Physical Requirements: The physical demands described here are representative of those that must be met by the Service Advisor to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodation does not create undue hardship for the Company.
The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job, the employee is required to frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk, and hear; occasionally sit, climb, or balance, stoop, kneel, crouch or crawl.
Customer Experience Representative
Customer Support Specialist Job In Lincoln, NE
JOIN THE ASSURANCEAMERICA TEAM
Do you want to be part of an organization where you are valued, and your ideas and opinions have an impact?
Join the AssuranceAmerica team.
For more than 25 years, AssuranceAmerica has provided superior property and casualty insurance products through contracted independent agents and directly to customers.
Our team succeeds through diversity of thought, experiences, skills, and backgrounds.
Customer Experience Representative
The Customer Experience Representative will serve as the initial point of contact for our customer, managing inbound calls related to underwriting and billing issues, program inquiries, policy changes, and other corporate matters.
This position requires someone who is enthusiastic about creating positive, solution-focused experiences for others, demonstrates a moderate level of technical proficiency, and maintains a confident and professional phone presence. The ideal candidate will build authentic rapport with agents and policyholders, delivering personalized support that reinforces the value of partnering with or being insured by AssuranceAmerica.
This is a unique opportunity to join a growing company where your impact will be seen, and your career can flourish. High-performing team members in this role will have clear paths to advance within the Customer Experience department or explore new opportunities across other fast-growing areas of the business.
Now hiring for multiple positions in McAllen, TX, Atlanta, GA, and Lincoln, NE-join our growing team and take the next step in your career today!
About the ROLE
Each day at AssuranceAmerica is different, but as a
Customer Experience Representative, you will:
• Serve as a problem-solver on the front lines, responding to inbound customer calls with a focus on identifying root cause of issues, analyzing unique situations, and delivering accurate, personalized solutions that align with company standards and customer needs.
• Apply sound judgement and critical thinking when assisting with underwriting activities, ensuring timely and appropriate handling of exceptions or nuanced policy scenarios.
• Navigate and leverage the policy management system efficiently, using its tools to troubleshoot issues, improve processing accuracy, and identify trends or recurring challenges.
• Collaborate across the team with a solutions-oriented mindset, contributing to team discussions and best practices that enhance customer outcomes and operational effectiveness.
• Prioritize and organize daily tasks with attention to detail and time management, ensuring timely and thorough resolution of customer inquiries and back-end responsibilities.
• Consistently meet or exceed departmental KPIs and performance metrics by balancing efficiency with high-quality customer engagement.
• Demonstrate initiative and a growth mindset, actively seeking opportunities to broaden knowledge across departments and contribute to process improvements - positioning yourself for future advancement into roles in underwriting, sales, claims, or operations.
·
Requirements
About YOU
• You thrive in a fast-paced, technology-driven environment and can adapt quickly to changing demands.
• You're confident making independent decisions by analyzing multiple data points and applying sound judgment.
• You consistently demonstrate integrity, professionalism, and accountability in everything you do.
• You collaborate well with others and contribute positively to a team-oriented culture.
Required
• Bachelor's degree OR 1-2 years of experience in a role requiring critical thinking, problem resolution, and direct interaction with clients or stakeholders.
• Creative problem-solving abilities, with the capacity to collaborate across departments and consider diverse perspectives in decision-making.
• Excellent PC skills.
Preferred
• Bilingual (English-Spanish).
• Experience in inside sales, supply chain, or logistics roles involving client support and a solutions-focused approach.
Physical Requirements
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to navigate various departments of the organization's physical premises.
Benefits
About US
• We are direct, results-driven, and dedicated to the success of our business and each other.
• We are a diverse group of thinkers and doers.
• We offer many opportunities to grow in your professional skills and career.
• We fight homelessness by directing 5% of our earnings from each policy we sell to organizations that help those in need. We call it our Generous Policy.
WHAT WE OFFER
· AssuranceAmerica provides these benefits to Associates:
o Premium healthcare plans: All full-time Associates and part-time Associates working a regular schedule of 30 hours, or more, are eligible for day one benefits including Medical, Dental, Vision, Voluntary Life, Flexible Spending Accounts, and a Health Savings Account.
o Employer Paid Benefits: We enroll all eligible Associates in Group Life and AD&D Insurance, Short- and Long-Term Disability Plans, Employee Assistance Program, Travel Assist, and the Benefit Resource Card which includes Teladoc™, Pet Insurance and Health Advocate.
· Additional Benefits:
o 401(k) Employer Match: We want to help you prepare for the future, now. All full-time and part-time Associates over age 21 are eligible to participate in the 401(k) Savings Plan.
AssuranceAmerica will match 100% of the first 4% of an Associate's contributions.
o Engagement Events. We make time for fun activities that strengthen Associate relationships in all our locations.
o Annual Learning Credit: Want to learn something new? We'll reimburse you for approved educational assistance.
· Time Off:
o Paid Time Off (PTO), Parental Leave Pay, Volunteer Time Off (VTO), Bereavement Pay, Military Leave Pay, and Jury Duty Pay.
Francescas customer service expert
Customer Support Specialist Job 34 miles from Lincoln
Pay starts at $13.50/hr and up depending on experience!
Francescas is looking for daytime, evening or weekend cashiers. Do you love fashion and helping others? Do you have a eye for current trends? We want you!
What are we looking for?
Cashiers
Customer Service
Who are you?
Fun
Talkative
Friendly
Dedicated
Looking for a 1st job or just some "fun" money
Wanting a great discount!
APPLY NOW!
Customer Care Specialist - Employee Cloud
Customer Support Specialist Job 46 miles from Lincoln
div class="" id="content" pstrong
Customer Care
Specialist - Employee Cloud/strong/p pstrong Start Date: 6/16/2025 - /strongspan style="font-weight: 400;"Training is 5 weeks on-site in the Omaha,
NE office. There is no PTO allowed during training. /span/p
pstrong Location: Omaha,
NE Office - /strongspan style="font-weight: 400;"1926 S 67th St, Suite 200, Omaha
NE 68106. strong You will be expected to be in office 2 days a week, post training. /strong/span/p
pstrong Hourly Rate: $19.50 per hour/strong/p
p /p
pToast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love./p
pstrongem Bready/em/strongstrong* to make a change?/strong/p
pAs a
Customer Care
Specialist, you will provide a world-class experience to our Toast
Customers through answering incoming
customer questions from multiple channels including phone, chat, and email. You are driven with purpose to resolve solutions and act as a Toast expert to help Toast's
customers thrive. You are hungry to learn, deliver a hospitality mindset, and are excited to showcase our rapidly expanding hardware and software suite. To thrive as a
Customer Care
Specialist at Toast, you are resilient, motivated to deliver high quality
customer interactions, and excel in ambiguous environments. /p
pstrongem About this roll*: /em/strong/p
ul
li Leverage your Toast product knowledge and
customer service skills to answer incoming calls, chats and/or casework from Toast
Customers/li
li Deliver a top tier
customer experience through creative problem-solving and consistent probing, to craft accurate amp; timely outcomes for Toast
Customers/li
/ul
pstrong Conduct Toast procedures to escalate and coordinate the
customer response in accordance with Toast values/strong/p
ul
li Expand your knowledge of Toast's hardware and software weekly through professional development time, trainings, knowledgebase articles, and the experience gained from performing the roll/li
/ul
pstrongem Do you have the right ingredients*? /em/strong/p
ul
li1+ years of experience in a role responsible for
customer satisfaction and championing the
customer experience/li
li Success operating independently and navigating competing priorities in a constantly changing environment/li
li Proven track record of success navigating and troubleshooting technical tools, for instance a Apple laptop and Android based software + Toast-native hardware/li
li Strong communication, organizational, and influencing skills /li
/ul
pstrong Special Sauce* (Non-essential Skills/Nice to Haves)/strong/p
ul
listrong data-stringify-type="bold"Fundamentals of Payroll Certification (FCP) via PayrollOrg/strong/li
li Experience answering incoming phone calls and ticketing systems /li
li Experience working in the tech industry or for a SaaS company/li
li Open to schedules that may include weekends, holidays and nights/li
/ul
pstrong Our Spread of Total Rewards/strong/p
pWe strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at a href="*******************************************************************************************
pstrong*Bread puns encouraged but not required/strong/p
div class="content-pay-transparency"div class="pay-input"div class="description"The starting pay rate for this role is below. Please note, there is not a range for this role, the number listed below is the rate./divdiv class="title"Pay Rate/divdiv class="pay-range"span$19.50/spanspan class="divider"-/spanspan$19.50 USD/span/div/div/div
div class="content-conclusion"p /p
pstrongstrong data-stringify-type="bold"Diversity, Equity, and Inclusion is Baked into our Recipe for Success/strong/strong/p
pAt Toast, our employees are our secret ingredient-when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences./p
pspan style="font-weight: 400;"strong data-stringify-type="bold"We Thrive Together/strong/span/p
pspan style="font-weight: 400;"We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: a class="c-link" data-sk="tooltip_parent" data-stringify-link="********************************************* href="********************************************* target="_blank"******************************************************
pstrong Apply today!/strong/p
pToast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact a href="mailto:
[email protected]"
[email protected]/a./p
pem------/em/p
pem For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability./em/p/div
/div
CLIENT RELATIONS SPECIALIST- Part-time
Customer Support Specialist Job 46 miles from Lincoln
• Process teller transactions accurately and efficiently following bank policies and complying with regulatory requirements
• Open, close and perform maintenance on accounts including checking, savings, CD's HSA's, IRA's and Safe Deposit Boxes
• Maintain a balanced cash drawer
• Assist customers by receiving deposits and loan payments; cashing checks; processing savings withdrawals, night and mail deposits, and selling financial instruments including cashier's checks, travel cards and money orders
• Complete other requests including processing orders for checks and debit cards and helping customers access and utilize technology such as online banking, bill pay and ACH processing
• Answer customer questions and solve problems while contributing to team effort by assisting co-workers and management when needed
• Introduce new bank products to clients based on determined needs
• Develop rapport with clients to provide outstanding personalized service, build trust, customer loyalty and satisfaction
Requirements
Education/Experience:
• High School Diploma or equivalent
• 6 month to 1 year teller experience
Skills:
• Computer skills, including Outlook and Excel
Abilities:
• Exemplary organizational, problem-solving and communication skills
Customer Service
Customer Support Specialist Job 46 miles from Lincoln
Le Quartier Baking Company in Omaha is looking for a Customer Service member to join our team. This is a part time or full time position.
Our ideal candidate is a self-starter, punctual, reliable, and wants what is best for the customer. They need to be willing to help maintain a positive attitude and a willingness to help customers and co-workers.
We are a bakery and cafe that offers bread, pastries, breakfast, lunch, and coffee. We are seeking an employee that has experience in the restaurant industry with food prep, the ability to multitask, and a customer service skillset. Coffee experience is a plus. Hours range from morning to early evening, and weekend availability is required.
Currently, we are looking for someone who can work Sunday-Thursday and has the availability to close during the week. We are only open until 6 pm on weekdays and 4 pm on weekends so you still have your nights off! What could be better?
We are located at 2501 S 90th Street, Suite 116, Omaha NE 68124.
Responsibilities:
Greet customers and make them feel at home
Thoroughly answer any questions the customers may have about our products
Assist Customers in preparing their orders
Clean work area as needed to maintain a tidy work environment
Respond to all complaints in a friendly and professional manner
Opening/Closing cafe and bakery store front
Assemble sandwiches and prepare food items for menu (light prep)
Qualifications:
Friendly attitude even when dealing with disgruntled customers
Willing to go the extra mile to help serve customers and fellow staff
Responsible and proven ability to maintain scheduling commitments
Ability to problem solve quickly concerns customers may have
Manage catering orders and assist with assembly and delivery
Good communication skills with customers
Previous experience serving in restaurant
Starting at $13/hr plus tips
We are looking forward to receiving your application or resume. Thank you!
Vocational Support Specialist
Customer Support Specialist Job 46 miles from Lincoln
Vocational Support Specialists are the "Entrepreneurs of Omaha". They provide services to individuals who have been diagnosed with a developmental or intellectual disability, mental illness, emotional and behavioral problems within the home and vocational setting. The Vocational Support Specialist will specifically run behavioral intervention strategies that are geared toward teaching prevocational, vocational, and habilitative skills. The Vocational Support Specialist will implement behavioral modification methods of behavior change; they will model acceptable adult role behaviors and carry out vocational and daily task expectations. The Vocational Support Specialist will teach (through role modeling, role play) social skills, independent living skills, vocational skills, and recreational skills, etc. The Vocational Support Specialist will review and utilize the individual's safety plan, functional behavioral assessment, and behavioral programs.
Customer service / Onsite Support
Customer Support Specialist Job In Lincoln, NE
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Title: Customer service / Onsite Support
Location:
Lincoln, NE
Duration: 6+ Months
Job Description:
1-2 years customer service/hospitality experience
Strives to improve customer experience elements. Escalates complex problems to higher level of expertise within organization.
Qualifications
Customer service, customer care, call center experience
Additional Information
For more information, Please contact
Anshul Kumar
************
******************************