Field Operations Supervisor job description

DISH is a Fortune 200 company that supports 125+ In-Home Services (IHS) facilities that deliver service solutions to customers in every zip code, across the entire country. The IHS organization encompasses thousands of talented and dedicated employees who serve in roles devoted to a flawless customer experience while delivering the industry's best products and services for DISH and many other national, household brands.

Our dedication to customer experience is paying off: in 2022, DISH earned the J.D. Power award for being #1 in Overall Customer Satisfaction for the fifth year in a row.
Job Duties and Responsibilities


The Field Operations Supervisor/Manager provides leadership and manages overall direction for the Field Service Technician team to ensure 100% customer satisfaction. We are looking for a leader with strong problem solving abilities, excellent interpersonal skills and a customer service focus.

As a Field Operations Supervisor/Manager you will be responsible for directing, coaching, and developing technicians to create a high performing team that delivers the best customer service possible. This highly rewarding position offers a very competitive starting salary plus the opportunity to earn generous bonuses based on the performance of your team. We provide a company vehicle, free DISH programming, paid training, and incredible opportunity for advancement.


Specific duties:


Supporting new employees through training and future development; Demonstrating and coaching behaviors that ensure quality customer service; Training existing Installers/Technicians on changing processes, procedures and technologies; Conducting on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards; Monitoring and coaching to improve team and individual performance; Managing fleet-related processes including vehicle maintenance and upkeep; Addressing escalated customer and/or employee issues.



Skills, Experience and Requirements


As a Field Operations Supervisor/Manager you must be able to lead and motivate a diverse team to achieve common goals. We are looking for a supervisor/manager with excellent communication skills, energetic leadership style, strong problem solving abilities, and effective conflict resolution skills.


Additional requirements:


High School diploma, college degree preferred but not required; A strong competency in leading, developing, mentoring, and coaching; Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; Ability to obtain an elevated understanding of processes, procedures and responsibilities performed by direct reports; Ability to write reports and correspondence; Excellent presentation, facilitation and communication skills; Ability to frequently lift and/or move up to 75 pounds, working in small spaces and/or various heights, work in all climates and safely operate a motor vehicle; Willingness to work flexible hours, including weekends.


Benefits:


At Dish Network, we are proud to offer a competitive salary as well as a full benefits package and bonus opportunity.

Performance bonus Medical, dental, vision 401(k) with company match Paid Time Off Profit Sharing Tuition reimbursement Complementary Dish Network programming


Salary Range


Compensation: $52,232.82/Year - $62,232.82/Year

Benefits


From versatile health perks to new career opportunities, check out our benefits on our careers website .

Candidates need to successfully complete a pre-employment screen, which may include a drug test.

• Help crews on site with laying out hardscapes, plant materials, and other landscape Operations.
• Help with in the field material procurement and decision making for project layout.
• Must be able to read landscape plans and translate ideas from paper to reality.
• Must have good working knowledge of creating & adhering to a working field schedule.
• Must have the ability to communicate with team members and clients.
• 5-7 years min. Experience and knowledge in landscape construction required.

Benefits

• Health Benefits
• Year Round Work
• Overtime available
• Paid Holidays
• Paid vacation
• Company uniforms provided
• Use of Company Vehicle, Insurance, E-Z Pass, Gas Card and Maintenance
• Company Tools and Consumables supplied by Orbit Energy & Power
• Orbit Energy Supplied Safety Equipment and PPE

Pay : $21-24/hr.

Our Pledge:

"Our team exists for the purpose of making our world a more environmentally friendly planet through every single renewable energy project that we deploy." Our core values of Honesty and Integrity will be demonstrated every single day in our dealings with our clients, vendors, and co-workers. With forward-thinking leadership, we continually strive to maximize growth opportunities and profitability for the mutual benefit of our Employees, Industry Partners, and Investors. We lead by example in our never-ending pursuit of developing and building the most innovative and profitable renewable energy solutions to benefit our customers, our communities, and our world.

Orbit Energy and Power is an equal opportunity employer.

Available shifts and compensation: We have available shifts all days of the week. Compensation depends on your experience.

About ORBIT ENERGY & POWER, LLC: Our Team has been involved in the construction industry throughout the US for more than 30+ years with more than 18+ years being directly involved in the Solar & Renewable Energy fields helping to both structure deals as well as Design/ Build some of the largest and highest profile projects here in the States i.e. The first ever worldwide installs for such companies as DuPont Nemours, Johnson & Johnson and MERCK Pharmaceutical.

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At Constellation, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Constellation will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Constellation and share your passion at a forward-thinking Fortune 200 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Constellation!

PRIMARY PURPOSE OF POSITION

This individual is responsible for supervising operators in the field. This includes enforcing expectations and standards and providing direction and leadership in the field, directing and assisting operators in the performance of their shift routines, monitoring and coaching operators on their performance, conducting plant walkdowns to identify deficiencies, and review operator rounds. NOTE: This is not a site standard organization. For use only where allowed by site technical specifications / license. Position may be utilized to augment staffing at discretion of Operations Director / SOS. Salary from $108,900, plus sign-on, annual bonus and benefits.

PRIMARY DUTIES AND ACCOUNTABILITIES

• Coordinates and supervises activities in the operations field to carry out directions
• Complete validations of work order close outs
• Oversee field activities. Review operator rounds and perform field walkdowns
• Perform field activity briefs (80%)
• Perform plant walkdowns to identify deficiencies and initiate corrective actions as appropriate. (10%)
• Project work, outage assignments, or duties as assigned to support the site operations (10%)

JOB SCOPE

• Demonstrates behavior that supports teams to improve the business
• Participate in daily crew briefing with team members
• Position reports to the Shift Manager

Qualifications

MINIMUM QUALIFICATIONS

• HS Diploma and 8 years of Power Plant Operator experience, of which three years must be in a Nuclear facility OR
• An Associates (or greater) of Science degree in engineering, engineering technology or related science program or equivalency with 6 years of power plant operator experience OR
• Documented training and experience applicable to power generation operating experience while a member of the Nuclear Navy program. With 6 years of power plant operator experience
• Must have completed a positive Leadership Assessment (FLS)
• Excellent communication sills
• Excellent problem solving, decision-making and planning skills
• Basic computer skills

PREFERRED QUALIFICATIONS

• Bachelor's Degree
• Supervisory Experience

Constellation is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor