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Field Operations Supervisor skills for your resume and career

Updated January 8, 2025
5 min read
Field Operations Supervisor Example Skills
Below we've compiled a list of the most critical field operations supervisor skills. We ranked the top skills for field operations supervisors based on the percentage of resumes they appeared on. For example, 23.1% of field operations supervisor resumes contained customer service as a skill. Continue reading to find out what skills a field operations supervisor needs to be successful in the workplace.

15 field operations supervisor skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how field operations supervisors use customer service:
  • Provided effective leadership to all security officers assigned to post which emphasized customer service, professionalism, and dependability.
  • Lead and/or coordinates incident/accident response teams including customer service incidents; and maintains accurate daily operational records and reports.

2. Safety Standards

Here's how field operations supervisors use safety standards:
  • Conduct on-site inspections to evaluate employees regarding quality service and adherence to safety standards.
  • Support all Divisional Safety Programs as well as all OSHA, NESC, and NEC safety standards.

3. Customer Satisfaction

Here's how field operations supervisors use customer satisfaction:
  • Sponsored a Customer Satisfaction team that produced a business case providing field personnel company cellphones.
  • Mentored employees in customer care/problem resolution with emphasis on quality control and customer satisfaction.

4. Direct Reports

Here's how field operations supervisors use direct reports:
  • Coordinate the efforts of 21 direct reports to insure Illinois Commerce Commission's guidelines and strictly adhered to.
  • Number of direct reports reporting to me, have ranged throughout the years between 8 to 19 employees.

5. EEO

Here's how field operations supervisors use eeo:
  • Assured the Equal Employment Opportunities (EEO) were met in the LCO.
  • Applied EEO principles in hiring practices, training and employee development.

6. Performance Reviews

Performance reviews refer to the official evaluation of a worker's performance done by the manager. The evaluation then helps the superior identify the worker's strengths and weaknesses and offers valuable feedback to help him overcome his shortcomings. This assessment also helps a worker set a future goal for himself and identify ways to better his future performance. Performance Reviews may be done on a monthly or yearly basis, depending on the company.

Here's how field operations supervisors use performance reviews:
  • Administered performance reviews, evaluations and performance ratings and prepared summaries and reports.
  • Produced periodic and annual performance reviews to assigned staff members

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7. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how field operations supervisors use quality standards:
  • Provided instructions to crew supervisors for improving production and performance of assigned operational staff to meet deadlines and quality standards.
  • Ensured that client work completed and reported met or exceeded quality standards and regulatory requirements.

8. Disciplinary Actions

Disciplinary actions refer to a corrective measure taken against an employee for unsatisfactory behavior. Many work environments have a tiered system for disciplinary action, where the first warning is verbal and the second is written. Disciplinary action may be given after a weak performance review, a violation of company rules and policies, or a poor customer review.

Here's how field operations supervisors use disciplinary actions:
  • Managed HR responsibilities including training, promotions, disciplinary actions and pay approval.
  • Completed budgeting, supervisory appraisals and disciplinary actions as required.

9. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how field operations supervisors use safety procedures:
  • Ensured proper quality and safety procedures are established by the CONTRACTOR (SUNFINE DYNAMICS LTD).
  • Developed Injury Illness Prevention Program, Hazardous Area Safety Procedures and Risk Assessment Surveillance.

10. Direct Supervision

Direct supervision is a term used to indicate that a person is supervising a certain task or a certain person while being physically present or in close proximity. It refers to the presence of a person and the availability of their supervision in something if it is needed.

Here's how field operations supervisors use direct supervision:
  • Conduct regular direct supervision and yearly reviews for technicians to increase productivity and drive results.
  • Direct supervision of personnel assigned as field specialists.

11. OSHA

Here's how field operations supervisors use osha:
  • Assured that all field operations were conducted safely following all applicable regulations including OSHA, EPA, DOT and the NRC.
  • Monitored safety to ensure that all OSHA requirements were met and adhered to.

12. Employee Training

Here's how field operations supervisors use employee training:
  • Accounted for employee development, quality/safety adherence, employee training/development, and performance assessment.
  • Assigned duties also included employee training, corrective and disciplinary procedures, public speaking regarding safety talks/action, daily meetings.

13. EMS

Emergency Medical Services, also known as EMS, is an emergency medical response system that provides stabilization and urgent preclinical and on-site treatment for serious illness and injury, as well as the transportation of patients who are unable to transport themselves to a definite health care center. The main objective of EMS is to provide emergency medical treatment to those who need urgent medical attention and to properly treat the patient's condition and transport them to a suitable health center or medical facility.

Here's how field operations supervisors use ems:
  • Provide the highest level of EMS care at various types of emergency incidents.
  • Developed Quality care review system for EMS coverage system.

14. Group Training Sessions

Here's how field operations supervisors use group training sessions:
  • Conducted individual and group training sessions in field operation procedures.
  • Conducted individual and group training sessions regarding responsibilities.

15. CDL

Here's how field operations supervisors use cdl:
  • Have Class-A CDL w/ Haz-Mat/Tanker endorsements.
  • Operated tanker requiring class B CDL Operated Hi Rail truck on track spraying vegetation, Completed daily paperwork
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List of field operations supervisor skills to add to your resume

Field Operations Supervisor Skills

The most important skills for a field operations supervisor resume and required skills for a field operations supervisor to have include:

  • Customer Service
  • Safety Standards
  • Customer Satisfaction
  • Direct Reports
  • EEO
  • Performance Reviews
  • Quality Standards
  • Disciplinary Actions
  • Safety Procedures
  • Direct Supervision
  • OSHA
  • Employee Training
  • EMS
  • Group Training Sessions
  • CDL
  • Payroll Forms
  • Safety Regulations
  • EMT
  • Collective Bargaining
  • Customer Complaints
  • Performance Evaluations
  • Corrective Action
  • Data Collection
  • Quality Checks
  • Field Supervision
  • Enumerators
  • GPS
  • Field Maintenance
  • Customer Relations
  • Advanced Life Support
  • Structured Cabling
  • Inventory Control
  • Training Classes
  • Office Functions
  • JSA
  • HR
  • FOS
  • Expedite Production
  • Training Materials
  • Government Officials
  • Branch Management
  • Production Reports
  • Statistical Data
  • PowerPoint
  • Oath
  • Census Data
  • Keep Management
  • Ambulances

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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