Help Desk Supervisor Jobs Near Me

*Technical Support & Sales Rep* At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely. This position may be a hybrid or fully remote position, as decided by your manager. If designated as hybrid, you'll divide your time between working remotely from your home and an office location, so you should live within commuting distance. If designated as remote, you'll be working remotely from your home and may occasionally visit a GoDaddy office to meet with your team for events or offsites. Your hiring manager can share more about this role's hybrid or remote designation. This position is not eligible to be performed in Alaska, California, Colorado, Louisiana, Massachusetts, Mississippi, New Jersey, New York, North Dakota, Oregon, or the Virgin Islands *Join our team...* As a Technical Support & Sales Representative, you will be responsible for ensuring we are delivering on our customer experience promises. You will join a team of 10-15 Guides who interact with existing and potential GoDaddy customers. In this role, you will provide an exceptional GoDaddy customer experience (WOW Experience) to every customer by giving our customers the tools and insights to help transform their ideas into successful online ventures! This will be completed through analysis of a customer's account and in-the-moment consultative conversations leading to product/service recommendations. *What you'll get to do...* * Field inbound calls and exhibit the behaviors of WOW throughout the entire interaction. * Provide consultation to customers regarding new products and services that will help their businesses succeed. * Offer resolution within our scope of support (SOS), providing direction for third party resolution or consultation regarding a paid solution, as appropriate. * Troubleshoot GoDaddy products as needed in order to deliver stellar customer service. * Take full ownership of and provide a thorough resolution to customers. * Meet metrics that could include but are not limited to Customer Availability, Net Promoter Score, and New Sales Per Day. * Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment. *Your experience should include...* * 2+ years' sales experience with a proven record of understanding customer needs. * 2+ years' experience in a commission, bonus, and/or metrics-driven environment. * Ability to meet sales quotas while providing a great customer experience. * Experience using a CRM or other customer management software. * Great interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment. * Proven ability to promote and build extraordinary customer rapport. * Ability to take complete ownership of customer issues and provide a truly extraordinary customer experience, one customer at a time. * Extensive knowledge of internet technology. * Ability to connect directly to the modem via Ethernet, and stable internet connectivity and speeds sufficient to support voice calls. Guides who do not have stable connectivity and/or sufficient internet speeds may be required to upgrade their service at their own expense, in compliance with applicable law. * This position requires a smart phone or other smart device that can (1) access the Google Play or Apple Store and install applications, and (2) receive SMS (text) messages in order to remotely access GoDaddy's network resources. *You might also have...* * Experience owning and/or operating a small and/or midsize business (SMB). *Schedule* Our shifts may require working nights, weekends, and holidays. *Compensation* As with many sales roles, our compensation combines both an hourly rate ($17/hour) and variable incentive plan. Employees working full-time start annualized at $35,360 and those who meet 100% of target or more can expect to fall between $50k and $60k all in. *We've got your back... *We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy's benefits vary based on individual role and location and can be reviewed in more detail during the interview process. We also embrace our diverse culture and offer a range of Employee Resource Groups (*Culture*). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. *About us... *GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit *About Us*. At GoDaddy, we know diverse teams build better products-period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that's not enough to build true equity and belonging in our communities. That's why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day-focusing not only on our employee experience, but also our customer experience and operations. It's the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our *Diversity Careers page*. _GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements._ _Refer to our full_ _*EEO policy.*_ Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to *************************. *Colorado Residents:* In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. *GoDaddy doesn't accept unsolicited resumes from recruiters or employment agencies.* At GoDaddy, we subscribe to a “pay for performance” approach that considers our total compensation to ensure we offer competitive pay. Total compensation elements vary based on role, but in addition to our base pay offering, may include: * Comprehensive benefits (may vary based on location) * Short-Term Incentives (annual bonus, sales incentive pay) - eligibility dependent on role and company and/or individual performance * Long-Term Incentives (equity) - eligibility dependent on role We are proud to provide pay transparency to our candidates. In the United States, we have four geographic pay groups (Groups). GoDaddy's target compensation is determined based on your location and varies based on an individual's qualifications, skills and experience at the time of the offer. For this role, our targeted base pay ranges for new hires in each US Group are: * Group 1: $12.02 - $18.27 * Group 2: $12.02 - $18.27 * Group 3: $12.02 - $18.27 * Group 4: $12.02 - $18.27 Check out *here* to see which locations are aligned to each Group. Job Type: Full-time Pay: From $35,360.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Flexible schedule * Health insurance * Paid time off * Vision insurance Compensation Package: * Bonus opportunities * Hourly pay Schedule: * Evening shift * Holidays * Monday to Friday * Morning shift * Night shift * Weekends as needed Work Location: Remote

*Job Title: Night Shift Data Support Analyst* *Shift:* Third Shift (12:00 AM - 8:00 AM EST) *Contract-to-hire* *Company Overview:* We are seeking a proactive and communicative individual to join our team as a Night Shift Data Support Analyst. Our data warehouse utilizes Snowflake, and we rely on Azure Data Factory (ADF) for our data pipelines. This role is crucial in ensuring the smooth operation of our data loads and monitoring alerts to maintain the integrity of our dashboards. *Key Responsibilities:* * Monitor data load scripts in Snowflake and ADF pipelines. * Respond to alerts indicating load failures or pipeline issues. * Restart services and reinitiate load processes as needed. * Follow predefined scripts to address common issues. * Escalate issues to senior developers when necessary. * Ensure dashboards are operational and address any issues promptly to minimize downtime. * Communicate issues effectively and thoroughly to team and demonstrate professional responsiveness while working remotely. *Qualifications:* * 3+ years of professional experience working in a data warehouse or in a data analyst or developer role. * Proficiency in Snowflake and SQL is required. * Experience with Azure Data Factory (ADF) is a plus. * Comfortable working third shift (12:00 AM - 8:00 AM EST) Monday - Friday. * Strong problem-solving skills and the ability to follow predefined scripts. * Excellent communication skills and a proactive approach to monitoring and issue resolution. * Ability to work independently and as part of a team. Job Type: Temp-to-hire Pay: $45.00 - $60.00 per hour Benefits: * Dental insurance * Health insurance * Vision insurance Schedule: * 8 hour shift * Monday to Friday * Night shift Application Question(s): * Are you comfortable working night shift Monday - Friday 12 am - 8 am EST for the long-term? Work Location: Remote

Key Responsibilities: · Provide technical support for desktop/laptop hardware, software, and peripheral issues. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance and inspections to ensure optimal performance of equipment · Build and maintain strong relationships with end users and ensure user satisfaction Qualifications: · Associate or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience.

Friday - Sunday: Onsite Friday, work from home Saturday + Sunday Insight Global is seeking a Part-Time Weekend Technical Support Representative to work onsite in Marietta, GA for a client within the payment services industry. This person will be responsible for a high volume of inbound calls supporting merchants and customers issues. This rep will be resolving issues related to hardware, software, and/or networking issues with terminal devices/POS systems. In this role, you will be responsible for patiently leading customers through resolving their technical issues, placing orders for new and replacement equipment, helping to resolve software issues, and taking ownership of client issues to ensure client satisfaction. This role is onsite 5 days a week and this team operates 7 days/week so flexibility with work schedule will be expected. Fluent in Spanish 2+ years of experience in a high volume, fast-paced inbound call environment Experience with resolving technical issues virtually (hardware, software, networking, etc.) Customer service skills with clear and concise communication Experience with using telephone software and experience with Office Communications software (Teams, Slack, etc.) Plusses: Experience working with POS systems or terminal devices Experience in the financial or payment services industry Compensation: $20/HR - $22/HR Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an End User Support Technician to work in Fidelity's Enterprise Infrastructure Group in Boston, MA! This position will provide end-user technology support for the Fidelity locations in MA. It includes supporting technology such as computers, monitors, printers, phones, accessories and audio/visual equipment. The majority of the job will be desktop support and handling items that can't be resolved remotely. Troubleshooting includes, but not limited to, Microsoft Operating Systems, MS Office applications, along with many other external and internally built applications. Having experience working in large environments and building and deploying desktops on a large scale is beneficial. Computer Builds - maintain a supply of computers loaded with our base image Computer Deployments - deploy computers to our end-users and ensure all applications and data is transferred to the new computer. Support critical Service Level Agreements with timely and accurate execution of support requests via our ticketing and tracking systems. Following guidelines to reporting and escalation procedures. Interfacing closely with other regional technical support teams and operations groups to ensure successful completion of customer requests and projects. Working in conjunction with technical and non-technical personnel to optimally navigate the requests. Special assignments and other work related duties as the need arises by management. Education and Experience Associates Degree and/or 2-3 years knowledge of computer hardware and operating systems A+ certification is a plus Skills and Knowledge: Broad knowledge of Windows Operating Systems and Client Hardware. Ability to excel in a change controlled environment. Outstanding analytical and interpersonal skills. Ability to work optimally with client and other groups. Understanding of TCP/IP networking protocols. Ability to think independently to meet goals based on requirements. A self-starter with good written and verbal communications skills, along with the ability to pre-plan, coordinate, prioritize, and multitask. COVID Work Policy Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You'll be spending some of your time onsite depending on the nature and needs of your role. Dynamic Working - Post Pandemic Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style. Your success and growth is important to us, so you'll want to enjoy the benefits of coming together in person - face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.

Freelance IT Programmers, Graphics, Video and motion editing, Developers, Electrician, Electromechanics, Contractors, Plumbers, Mason Bricklayers service, Music, audio specialist, Analyst, Acting and voice services online. Can work remote and or location work on a freelancer online platform engagement. Need to have a smart phone and lap top or desk top computer to perform work.

LMC Consulting Group is a leading management consulting firm in the Pacific Northwest. We have an opening for a Systems Support Technician to work for Microsoft's Corporate Headquarters in their Digital Technology Systems group. The group focuses on managing 3 rd party security related systems on Microsoft's corporate network. Examples include: · Case Management & Dispatch (Perspective) · Geospatial mapping (ESRI) · Intelligence aggregation applications (SITE, Seerist, Welund) · Mass notification (Everbridge) The Systems Support Technician will play a key role in helping users with everyday technical issues, managing routine administrative tasks, and creating simple solutions to improve efficiency across various systems. This position is ideal for someone who enjoys problem-solving, organizing information, and supporting others in a user-friendly, approachable way. This position will be located in North America and work remotely with minimal travel required All candidates must be authorized to work in the USA without sponsorship COMPENSATION · Salary $72k to $100k depending on experience · Benefits include: healthcare, vision, dental, LTD, Life, paid family leave, 401k match · Time off: 4 weeks vacation, 2 weeks sick time, holidays RESPONSIBILITIES The Systems Support will be responsible for: User Troubleshooting: Assist users in resolving common issues with multiple systems, ensuring minimal disruption to their work. Administrative Tasks: Handle day-to-day administrative duties, such as managing user accounts, permissions, and basic data organization. Simple Solutions Development: Create straightforward solutions-like forms, workflows, or automations-to make processes more efficient. Training and Support: Provide basic guidance to users on system usage and maintain easy-to-follow records of processes and solutions. Team Collaboration: Work with other teams to identify opportunities for improving system usage and streamlining tasks. QUALIFICATIONS Candidates should have the following to succeed in this role: Education: High school diploma required; an associate's degree or certificate in IT, business, or a related field is a plus. Experience: · 1-2 years in a support role, administrative position, or working with various systems. · No advanced technical experience needed-just a willingness to learn and adapt. · Experience and knowledge in security specific tools listed above is a benefit but not required. Skills: · Ability to solve everyday user problems with patience and clarity. · Comfort with routine administrative tasks like organizing data or managing accounts. · Familiarity with different systems (or readiness to learn them). · Clear communication for assisting users and documenting solutions. · Well organized with an ability to prioritize in order to deliver tasks and projects on time and efficiently. · Experience with multi-tasking and fast paced work environments. · Strong customer service and service delivery orientation. · Ability to effectively follow-up with teams and partners to complete tasks and receive required documentation on time. · Demonstrated strong problem-solving and cross-functional communication skills . · Organized, approachable, and able to work both independently and collaboratively. REQUIREMENTS · Work various hours required to align with global projects and teams. This may include early and late hours when required. · Self-manage and drive progress from a remote work / home office environment. · Located in the USA and legally allowed to work in the USA. · Work is fully remote with a potential of 10% travel for major system upgrades, team meetings, issue resolution or other needs. · English language communication is required for this position. · As this is a work-from-home position, the person is required to provide a proper work environment for themselves, inclusive of adequate network connection. Must have strong & fast home network for computer user and teleconferencing. Laptop will be provided by LMC.

Job Title: Remote Support Desk Associate Hourly Pay: $23 - $30/hour We're looking for friendly, tech-savvy Support Desk Associates to join our growing remote team. In this role, you'll play a key part in helping customers resolve technical issues, navigate our systems, and feel confident using our services. Whether you're just starting out or looking to expand your skill set, this role offers flexibility, comprehensive training, and a positive, collaborative team environment. You'll gain valuable experience in customer support, technical troubleshooting, and communication, all from the comfort of your home. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, chat, or email Troubleshoot basic technical issues, offering step-by-step guidance in a friendly and patient manner Log and update support cases accurately in our internal ticketing system Escalate complex issues to appropriate departments while ensuring a smooth handoff Stay informed about product updates, new features, and changes to support procedures Follow standard protocols to maintain high levels of customer satisfaction Qualifications: Strong communication and problem-solving skills Basic understanding of computer systems and troubleshooting steps Self-motivated and able to manage tasks independently in a remote environment Comfortable using CRM systems or support ticket platforms Reliable internet connection and quiet home workspace No prior technical experience required-customer service experience is a plus Perks & Benefits: 100% remote with flexible scheduling Hourly pay: $23 - $30 based on experience Paid training with comprehensive support resources Opportunities for advancement and long-term career growth Supportive, team-oriented culture with regular check-ins and mentorship

Job DescriptionLocation: Wakefield, MA # of Openings: 1 The System Support Associate is a client-facing position whose primary responsibility is to support clients using Kelmar’s KAPS unclaimed property management system. The System Support Associate will be well versed on using the KAPS system and unclaimed property management with the expectation of becoming an expert in all facets of KAPS as well the possess the ability to assess current processes and recommend improvements and efficiencies. The System Support Associate may also be assigned individual and group projects as needed. This is a remote position with the option to work in any of Kelmar’s offices including Rockland, MA; Wakefield, MA; or Wilmington, DE. The System Support Associate may be required to work occasional evening/holiday hours as needed. RESPONSIBILITIES AND DUTIES: Gather and document requirements from current or requested client-specific processes and customizations. This may include refining and reviewing the client requested criteria with the Product Owner and Management team Compose tickets for development using prescribed guidelines and in accordance with priorities and established timelines Perform acceptance and regression testing on completed development work First line of defense in all client support requests; use critical thinking skills and available tools and resources to diagnose problems and identify solutions; prioritize development requests based on needs and other factors Communicate regular updates on all open tickets for assigned clients and projects Train end users in the KAPS system, including assisting with periodic webinars Analyze and recommend process workflows to client Work with the Training and Documentation Specialist to author and maintain system and process documentation, knowledge base, and training materials Conduct/attend regular virtual meetings/calls with clients; occasional on-site meetings may be required Provide status reports on open requests to clients as required QUALIFICATIONS: Minimum of 2 years’ relevant work experience; previous experience in managing clients in a system support role are preferred; preference may be given to candidates with a prior working knowledge of unclaimed property Excellent technical writing and verbal communication skills Solid planning, time management, communication, decision making, presentation and organization skills Advanced experience in Microsoft Office software (Excel, Word, Visio, etc.) Comfortable using online meeting platforms (Microsoft Teams, etc.) Comfortable in and adaptable to a fast-paced environment Self-directed learner and independent problem solver Must be a team player Travel up to 15% may be required Candidates must be legally authorized to work in the U.S without sponsorship now and in the future All positions on the Kelmar KAPS Team may have occasional non-standard schedule requirements (nights and weekends) for which sufficient notice will be provided. This may include travel time, coverage for Go Live weekends, and for on-call coverage, etc. SALARY & BENEFITS: Compensation for this role varies depending on several factors including level of experience and skill set. As required by applicable law, the hiring range for this position is $55,000 – $62,000. In addition, Kelmar provides the following benefits: Medical, Dental and Vision Insurance Flexible Spending Plans Basic Life, AD&D, and Voluntary Term Life Insurance Disability Insurance 401(k) Plan with Company Match Paid Parental Leave Paid Time Off Tuition Assistance Eligible for Discretionary Annual Bonus The rewards for this position are many. We offer a great working environment that provides for work/life balance and an excellent compensation and benefits package. Kelmar provides training and the opportunity for career advancement. Apply now to join our growing team! Kelmar Associates is an equal opportunity employer. PM20 PIcf4f57dd922d-25***********0

Are you looking to help transform a company and an industry? As a Stewart employee, you'll be joining a company that is committed to helping you own, develop, and nurture your career while growing our company. We invest in your career journey because we understand that as you grow so does our company. You will be part of a diverse and equitable work environment that reflects the customers we serve. You'll be empowered to use your unique experiences, passion and skills to help our company constantly evolve and improve. Together, we can achieve our vision of becoming the premier title services company. More information can be found at ************************ subscribe to the Stewart blog at ******************************** or follow Stewart on Twitter @stewarttitleco. Job Description Job Summary Responsible for supporting real estate transactions by providing a range of administrative and/or support duties to assist title processes as part of a production center, branch office, or member of a title team. Job Responsibilities Performs centralized clerical processing of documents related to accurate and timely title production Communicates information and instructions to branch offices; limited to no interaction with customers Understands how own team integrates with related teams to accomplish objectives Impacts the quality, timeliness and effectiveness of the team through own work Recognizes and solves atypical problems that occur infrequently Evaluates and selects solutions from existing precedents or procedures Communicates and explains complex information, including interdependencies within the team and others Works under limited supervision and may use discretion to modify work practices and processes to achieve results or improve efficiency; Individual contributor acting as a resource for less experienced team members; does not have supervisory responsibilities Performs all other duties as assigned by management Education High school diploma required; Bachelor's preferred Experience Typically requires 5+ years of related work experience Equal Employment Opportunity Employer Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at *******************. Pay Range & Benefits $41,080.95 - $68,468.25 Annually The base salary range provided is consistent with similar roles at the Company. The base salary range is not an absolute, but a guide, and actual offers will be based on the individual candidate's knowledge, skills, education, experience, location, market conditions, and other compensation components. Depending upon all of the preceding considerations, the base salary may be lower or higher than the stated range. Stewart offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401K with company match, employee stock purchase program, and employee discounts

Job Details Remote - Decorah, IA Fully Remote Full TimeIT Help Desk Lead Tactacam is seeking an experienced and technically skilled Help Desk Lead to guide our dedicated End User Support team. This team is primarily responsible for the configuration, deployment, security, and ongoing support of mac OS, Windows, and ChromeOS laptops for our employees. The ideal candidate will possess strong leadership capabilities combined with hands-on expertise in modern endpoint management tools like JAMF Pro, Microsoft Endpoint Manager (Intune), and Google Workspace Admin Console. You will mentor technicians, act as a key escalation point for complex endpoint issues, oversee patching and security compliance, and drive improvements in our device lifecycle management processes. Responsibilities Team Leadership & Mentorship Provide daily guidance to Help Desk Technicians focused on endpoint support. Mentor team members in best practices for mac OS, Windows, and ChromeOS configuration, troubleshooting, and security. Assist in training staff on JAMF, Microsoft Intune/Endpoint Manager, Google Workspace Admin, and related endpoint technologies. Foster a collaborative environment focused on efficient and secure endpoint delivery. Endpoint Configuration & Deployment: Oversee the setup, imaging, and configuration processes for new and repurposed mac OS (using JAMF Pro), Windows (using Microsoft Intune), and Chromebook (using Google Admin Console) laptops. Ensure consistent application of company standards, security policies, and software installations during device setup. Troubleshoot complex deployment and configuration issues across all supported platforms. Maintain and refine deployment workflows and standard operating procedures (SOPs). Technical Support & Escalation: Serve as the senior technical resource and escalation point for challenging endpoint hardware, operating system (mac OS, Windows, ChromeOS), and core software issues (Microsoft 365, Google Workspace, browsers, VPN clients). Provide expert-level support for JAMF agent issues, Intune enrollment/policy problems, and Google Admin console device management tasks. Diagnose and resolve conflicts between operating systems, drivers, security software, and business applications on endpoints. Patch Management & Security Review: Oversee the patching schedule and deployment process for operating systems and third-party applications across Mac, Windows, and Chromebook endpoints using relevant tools (JAMF Patch Management, Intune/WSUS, Google Admin updates). Monitor endpoint compliance with security policies (e.g., encryption, antivirus, password complexity, firewall rules) enforced via JAMF, Intune/GPO, and Google Admin Console. Review security vulnerability reports related to endpoints and coordinate remediation efforts with the team and security personnel. Ensure endpoint security software (Antivirus, EDR, VPN) is correctly installed, configured, and reporting. Process Improvement & Documentation: Identify opportunities to streamline endpoint deployment, management, and support processes. Develop and maintain comprehensive documentation, knowledge base articles, and user guides related to device setup, common issues, and supported software/platforms. Track key metrics related to endpoint deployment success, patch compliance, ticket resolution times, and user satisfaction. Generate reports for management. Collaboration: Liaise with Systems Administrators, Network Engineers, and Security Teams to ensure seamless integration and security of endpoints within the company infrastructure. Collaborate with IT Asset Management regarding device inventory, lifecycle, and disposal. Qualifications Qualifications: Associate's or Bachelor's degree in IT/CS or related field, OR equivalent practical experience. Minimum of 5 years in IT support roles with significant hands-on experience managing diverse endpoint environments (mac OS, Windows, ChromeOS). Proven, hands-on experience managing mac OS devices using JAMF Pro. Proven, hands-on experience managing Windows devices using Microsoft Endpoint Manager (Intune) and/or SCCM/MECM. (Specify which is primary if possible). Proven, hands-on experience managing Chromebooks using Google Workspace Admin Console. Strong experience supporting Google Workspace core applications and administration. Demonstrable knowledge of operating system patching methodologies and security best practices for endpoints. Familiarity with endpoint security concepts (Antivirus, EDR, Disk Encryption, VPN). Strong analytical and troubleshooting capabilities. Ability to prioritize effectively in a busy environment. Comprehensive Benefits Package: Our benefits include Medical, Dental, and Vision coverage to ensure your well-being. Plan for the future with our 401k plan, and take time off to recharge with PTO. We've got you covered with Disability Insurance and Life Insurance too! Location Limitations: Please note at this time, we are not accepting applications from candidates based in Alaska (AK), California (CA), Connecticut (CT), Delaware (DE), Hawaii (HI), Louisiana (LA), Massachusetts (MA), New Mexico (NM), New York (NY), Oregon (OR), Washington (WA), Washington, D.C. (DC), Illinois (IL), or Wyoming (WY). We encourage candidates from other locations to apply for our open positions. Equal Opportunity Employer: Tactacam is an equal opportunity employer and does not discriminate against any applicant or employee based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected status. We are committed to providing a fair and inclusive work environment for all, and we encourage individuals of all backgrounds to apply for our open positions. If you require reasonable accommodation during the application process, please let us know, and we will be happy to assist.

Description:Space is a critical domain, connecting our technologies, our security and our humanity. While others view space as a destination, we see it as a realm of possibilities, where we can do more - we can innovate, invest, inspire and integrate our capabilities to transform the future. At Lockheed Martin Space, we aim to harness the full potential of space to cultivate innovation, reduce costs, and push the boundaries of what technology can achieve. We're creating future-ready solutions, focusing on resiliency and urgency through our 21st Century Security vision. We're erasing boundaries and forming partnerships across industries and around the world. We're advancing spacecraft and the workforce to fuel the next generation. And we're reimagining how space can connect us, ensuring security and prosperity. Join us in shaping a new era in space and find a career that's built for you. By bringing together people that use their passion for purposeful innovation, at Lockheed Martin we keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work. With our employees as our priority, we provide diverse career opportunities designed to propel development and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. At Lockheed Martin, we place an emphasis on empowering our employees by fostering innovation, integrity, and exemplifying the epitome of corporate responsibility. Your Mission is Ours. Lockheed Martin Space is seeking a full-time Early Career Help Desk Engineer, in the role you will: * Action trouble tickets in a classified environment * Manage enterprise user accounts across diverse authentication servers * Apply software upgrades to existing systems * Apply cybersecurity solutions and remediations * Troubleshoot issues and provide support across the information system * Manage environment machine inventories and remote access portals Basic Qualifications: * DOD 8140 level II Requirement (current Security+, cap, casp. cism, cissp and or cciso) * Windows background, Active Directory experience * Linux background or basic Linux certification (Linux+) Active DOD SECRET clearance needed to start Desired Skills: * Red Hat Enterprise Linux and/or Solaris administration experience * Familiarity with Virtual environments (vSphere, VirtualBox) * Familiarity with remote access utilities (RDP, SSH, Exceed TurboX) * Familiarity with automation tools/scripting (e.g., GitLab, Ansible, PowerShell, bash) * Troubleshooting skills * Excellent written and oral communication skills * Experience working in an Agile or Kanban environment * General understanding and application of cybersecurity practices (STIG compliance, system accreditation, etc.) * Ability to work both independently and as part of a team. Interpersonal relationship skills are a must. Security Clearance Statement: This position requires a government security clearance, you must be a US Citizen for consideration. Clearance Level: Secret Other Important Information You Should Know Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings. Ability to Work Remotely: Onsite Full-time: The work associated with this position will be performed onsite at a designated Lockheed Martin facility. Work Schedules: Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits. Schedule for this Position: 9x80 every other Friday off Pay Rate: The annual base salary range for this position in California and New York (excluding most major metropolitan areas), Colorado, Hawaii, Illinois, Maryland, Minnesota, Washington or Washington DC is $70,100 - $123,625. For states not referenced above, the salary range for this position will reflect the candidate's final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer. Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays. (Washington state applicants only) Non-represented full-time employees: accrue at least 10 hours per month of Paid Time Off (PTO) to be used for incidental absences and other reasons; receive at least 90 hours for holidays. Represented full time employees accrue 6.67 hours of Vacation per month; accrue up to 52 hours of sick leave annually; receive at least 96 hours for holidays. PTO, Vacation, sick leave, and holiday hours are prorated based on start date during the calendar year. This position is incentive plan eligible. Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration. At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work. With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility. If this sounds like a culture you connect with, you're invited to apply for this role. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs, and apply for roles that align with your qualifications. Experience Level: Experienced Professional Business Unit: SPACE Relocation Available: Possible Career Area: Information Technology Type: Full-Time Shift: First

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.

The IT Service Desk Technician provides support to end users by Identifying, researching, and resolving technical problems. The ideal candidate will be the first point of contact for technical support within the organization, aiding with hardware, software, and network-related issues. This role requires excellent problem-solving skills, technical expertise, and a customer-focused approach. Initial 90 days will require employee to be on-site. Following, employee can work remote 1 day per week. Responsibilities Responds to, tracks and resolves IT service requests using the Jira Service Desk ticketing system in a timely manner or by escalating complex issues to senior IT staff when necessary. Documents incidents, resolution and updates in the Jira ticketing system. With the tools provided, installs, maintains and tracks user assigned hardware and software -Maintaining accurate account of assigned IT hardware and software assets. Troubleshoots tier one technical problems including network and system connectivity issues. Provides guidance and training to users on IT supported systems. Supports the installation of sanctioned and approved software applications in the organization. Administers Active Directory account onboarding and terminations in accordance with company policies and procedures. Knowledge and Skills Proficiency with Microsoft M365 and related applications (Office) Strong written and verbal communication skills Excellent customer service skills Strong team player and ability to interact professionally Ability to learn and adapt new skills Education and Experience Two years with PC hardware support or relevant experience High School Diploma or equivalent experience required AA or Bachelor's degree with an emphasis in IT preferred Physical Requirements Must be able to remain in a stationary position, often sitting or standing for prolonged periods of time while working on a computer. Ability to repeat motions that include the wrists, hands and/or fingers • Must be able to occasionally lift and or move up to 20 pounds Must also be able to stoop, kneel, crouch or bend, including under tables and desks. • handle or feel objects, tools or controls and other computer or office equipment

Job Description: Short Description:Service Desk Technician Complete Description:The IT Asset Management (ITAM) Service Desk Technician is responsible for providing technical support and asset management services to customers who experience computer issues. This position serves as the first point of contact for troubleshooting hardware, as well as managing the organization's IT assets. Responsibilities:· Respond to ITAM service requests and incidents reported by customers via phone, email, or web portal. Ensure all information is accurately entered into the ticketing system and that assigned tickets are tracked and managed to resolution within defined service level agreements. · Do onsite customer desktop setup · Work with Information Technology Asset Disposal to remove old equipment and ensure that all equipment has been disposed of according to EPA guidelines. · Configure and deploy PCs, laptops, printers, mobile phones, tablets, and other desktop IT assets. · Manage and track the organization's IT assets, including maintenance, inventory, and lifecycle management. · Provide training and guidance to users on the proper use and care of IT assets. Required Experience: · At least five (5) years of experience in the following:· Providing desktop setup support· Setting up and deploying Windows based laptops, printers, and desktop assets;· Workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix.Preferred Experience:IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix. Skills:Experience providing desktop setup support. Required 5 Years Experience setting up and deploying Windows-based laptops, printers and desktop assets Required 5 YearsExperience with workflow management apps like ZenDesk, ServiceNow, Ivanti or BMC HelixRequired 5 Years Flexible work from home options available. Compensation: $43.00 per hour About Us AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues. AHU Technologies INC. was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.

Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto! Proof of work The team As leader of the Prime Trading desk, you will help grow our business by interfacing with clients and working cross functionally with Engineers, Quants, Trading Ops, Sales, Account Management, and Legal/Compliance. You will also guide the team in pricing and risk-managing trades, and cover operational aspects of settlement. The opportunity * Lead and Grow the Prime Trading Desk: Oversee all aspects of the Prime trading operations, including strategy development, business development, execution, and risk management, all while ensuring the desk is positioned for long-term success. * Develop and Manage High-Performance Teams: Build and mentor a high-performing team of traders, driving both individual and team growth through effective leadership and training. * Client Relationship Management and Business Development: Cultivate and maintain relationships with institutional clients, and other stakeholders. Drive business expansion within the institutional segment. * Innovate and Lead on Trading Infrastructure: Collaborate with tech teams to optimize and innovate the electronic trading infrastructure, from pricing engines to execution and back-office systems. * Cross-Desk Collaboration: Work closely with other trading desks (spot, OTC, etc.) to align strategies, enhance liquidity, and drive synergies within the broader trading ecosystem. * Work alongside other Kraken traders and cryptocurrency researchers to enhance market knowledge and expertise. * Market Insights and Product Innovation: Stay ahead of market trends and leverage new opportunities in the fast-evolving cryptocurrency landscape to ensure the desk remains competitive. Skills you should HODL * 5+ Years of Trading Experience: With proven experience across Prime within financial services. * Master's or PhD: In a quantitative discipline such as Mathematics, Statistics, Computer Science, Finance, or a related field. * Expert in Flow Trading, Execution, and Risk: Deep understanding of multivenue pricing, trade execution, and risk management strategies. Expertise with crypto-specific products is not essential. * Strategic Thinking and Execution: Ability to drive the long-term growth of the Prime desk through strategic planning, business development, and the optimization of trading operations. * Quantitative and Analytical Expertise: Strong quantitative and analytical skills; familiarity with financial modeling and the ability to develop and implement complex trading strategies. * Institutional Relationship Experience: Demonstrated ability to cultivate and expand relationships with institutional clients, drive sales, and grow business within the institutional segments. * Operational Excellence: In-depth experience with operational processes and safeguards, ensuring trade compliance, smooth execution, and effective risk management throughout the trade lifecycle. * Passion for Crypto and Innovation: A deep passion for the crypto industry, including staying at the forefront of new trends, technologies, and developments. A learning attitude and willingness to innovate are crucial. * Proficiency in Programming Languages: Python, R, or C++. * Strong understanding of financial instruments, risk metrics, and trading workflows. * Excellent problem-solving skills and the ability to translate data into actionable insights. * Effective communication and collaboration skills, with the ability to work closely with cross-functional teams. Nice to haves * Expertise on Total Return Swap #LI-Remote This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind. Whether that's based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn

Join the Team! Is technology your passion? Do you want to work with smart, forward-thinking individuals? Do you want to grow in career you love? At Align, our professionals are the key to our success. We don't just hire talent, we invest in exceptional people who are forward-thinking, results-driven, and passionate about what they do. We're a group of tech-savvy professionals who are motivated by making an impact. Our culture is one of unbounded opportunity that celebrates the passions, skills and ideas of our team-work hard, play hard, be smart! We believe great communities lead to great companies. That's why we offer a dynamic workplace where you feel inspired, engaged and innovative. We offer professionals opportunities to train in the leading technologies, make an impact within the industry and acquire valuable new skills whether on client sites or in one of our regional offices. Position Overview Align seeks a highly experienced and motivated Desktop Support Engineer that possesses strong client-service skills and solid desktop troubleshooting experience. This position will report to the Align Managed Services team, which provides monitoring and support services for critical and noncritical IT assets. Prior Hedge Fund or Alternative Investment industry experience is preferred. Qualified candidates will have prior experience providing deskside, technical support for executives and VIPs in a Corporate Environment. Excellent customer service, follow-up, and communication skills are a must. The Desktop Support Engineer will be based out of Fort Lauderdale, FL primarily working remote with occasional client site visits You will be required to participate in a rotational on-call schedule that includes overnights and weekends This is a full-time position offering full benefits, a competitive salary, paid training, and performance-based bonuses. Responsibilities Provide on-site desk side support for desktop-related and end user technical issues at one of our key managed services client locations Provide technical support for desktop-related and end user technical issues for key managed services client Provide outstanding customer service, IT support, follow through and resolution with a focus on Executive and VIP end users Work closely with clients possessing varying levels of IT knowledge and provide technical support for users, including issues related to IP phone, desktop, connectivity and desktop applications (Microsoft Office / O365) Install, upgrade and remove desktop applications / user workstations Inventory control of hardware and peripherals Troubleshoot general computer and server problems and ensure all systems, workstations and printers are in working order and operating efficiently Preferred Qualifications 1 to 4 years of experience working with a Managed Services Provider Ideal candidate will have a Bachelor's degree Advanced understanding of troubleshooting theory, systematic troubleshooting, split-half triage Previous experience with Hybrid & Cloud environments Proven ability to operate MS 365, Exchange, Intune, Entra ID (Azure AD) Strong understanding of Remote Work Systems (VPNs, VMs/AVDs, RDC) Familiarity with Active Directory & Group Policy Basic networking skills Some Hedge Fund or Alternative Investment industry experience is strongly preferred Qualifications A minimum of four years of desktop support / end user technical support experience Candidate must be client-focused, comfortable interfacing with executive clients and able to maintain a high level of service Excellent verbal and written communication skills and the ability to be prompt and courteous Strong attention to detail, multitasking skills, and sense of teamwork Ability to work in a fast-paced & dynamic environment Tier 2 PM20 Align is a premier global provider of technology infrastructure solutions. Align specializes in designing and deploying technology infrastructure solutions from the desktop to the data center as well as providing managed IT services for clients. Our professional services team, which includes Workplace Technology, Data Center Solutions and Migrations & Cloud provide strategic consulting, design, project management, engineering, implementation and support. Our best-in-class Managed Services team provides IT services and cybersecurity advisory for clients within the Alternative Investment industry. Align is a Microsoft Tier 1 Cloud Solutions Provider (CSP) and Gold Partner. Our client centric approach and passion for driving IT innovation has enabled us to provide tailored solutions and business transformations for over three decades. Leading firms have relied on Align to provide forward-thinking technology strategies that support their current and future business needs. Our teams have flawless track records of delivering technical solutions and have established long-standing relationships with an impressive client list of both Global 1000 and SMB clients. We work across a diverse list of industries including financial services, life sciences (pharmaceutical and health care), retail, technology, media and telecommunications. For more information, visit: *************

Sentinel Blue is looking for an IT Operations Technician to join our Operations team. This role is for an entry-level IT support person or administrator with strong customer service skills. Our ideal person for this role is a natural communicator, empathetic and technically-inclined. You don't need to be a technical wizard, but you do need to be patient and willing to help. This role is primarily responsible for receiving, handling and escalating IT support requests, and contributes to a broad range of systems, projects, and services. This is a full-time position that is fully remote. Applicants must be located in, or willing to relocate to, a Pacific Time Zone (PT) state, Mountain Time Zone (MT) state or Hawaii to cover the 9AM-5PM PT shift. Due to the nature of our work, you must be a U.S. citizen with eligibility for a clearance. No exceptions. A day in the IT Operations Technician role: The IT Operations Technician starts the day with a standup call/check-in with the Operations team. Then they will continue any open support tickets and respond to new tickets, from the onsite customer or others. From there, they will work on project tasks such as automating an application installation, generating endpoint health reports, and writing documentation. The Technician will work closely with the Operations team to address problems and improve infrastructure. The Technician will also have opportunity to work with other Operations team members to learn new technologies and skills, including the Security Operations team and vCISO team. On site visit days, the Technician will arrive at the client location and provide IT support to users in the office as required, assisting with common IT requests. Responsibilities: Receive, triage, and analyze IT service requests, incidents, and other tasks, and work to resolve issues through onsite and remote support. Perform systems administration work in Office 365, Active Directory and other line of business applications. Communicate with clients through email, chat, and phone to keep them aware of active requests and incidents. Assist in the management, implementation, and maintenance of IT infrastructure (internal and client-based). Contribute to internal knowledge bases, client education articles, and public release articles and research papers. Contribute to reports, briefs, and presentations. What We Can Offer: Sentinel Blue is a young company with a focused mission: We're bringing enterprise-class cybersecurity to small and medium sized businesses. Frankly, we're pushing the envelope of how things are done and constantly seeking innovative ways to meet that mission. The pace is fast, and we're always learning new things. This is a great place if you want to expose yourself to new and emerging technologies, want to be challenged, and want to build your skills. Further, success in this role can quickly transition into a team leadership role. The right person will find themselves in a fun, dynamic environment, working on interesting problems and making a real difference. You will be required to achieve a Security+ certification in the first 12 months of hire; we'll cover your certification costs and provide paid time for you to study! Requirements: U.S. citizenship - by nature of our work with the defense industry, all employees must be eligible for a Secret clearance. General knowledge of IT systems, including virtualization, Windows 10, endpoint management, and desktop support. General knowledge of networking and audio-visual support. Ability to independently investigate and understand IT support requests, and follow established processes to rapidly respond. Strong communication skills. Desired Qualifications: Experience in a multi-client environment - experience in managed services is highly desired. Experience with Azure Government and Office 365 GCC High is highly desired. Basic understanding of security fundamentals (least privilege, RBAC, audit logging, endpoint security, change management). Experience in a professional customer support setting, even if non-IT. Knowledge and passion for cloud-first architecture, including experience building and deploying systems in Azure Exposure to compliance requirements for the U.S. Defense Industrial Base (i.e., CMMC, DFARS, NIST SP 800-171) or other industry compliance frameworks (ISO 27001, CIS Controls) Benefits: Fully paid individual healthcare, vision and dental insurance for the employee. Paid certification and training opportunities. Three weeks of paid vacation + 10 paid holidays. A supportive environment with a focus on keeping healthy work-life balance. Retirement benefit (401k) with company match.

Come join our family! Microbac Laboratories is an essential business offering competitive pay and benefits including medical, dental, vision, life insurance, disability, generous paid time off including vacation, holidays and flextime, a wellness program, referral bonus, tuition reimbursement and more! ABOUT MICROBAC Microbac Laboratories, Inc. is a premier commercial laboratory testing firm that partners with clients worldwide, offering laboratory solutions to the life science, food and nutrition, and environmental industries and serves our clients with the utmost expertise and respect for their market requirements, constraints, and challenges. We embody a company-wide commitment to exceptional customer experience, which has been refined over nearly 50 years of trusted, analytical and measurement experience. Through our network of laboratories, offices, and field services, we have the flexibility to meet the unique requirements for each client, project, and scope. As a privately held third-party testing company, Microbac operates with a commitment to safety, quality, and compliance. Our diverse work portfolio includes broad accreditation offerings and tested insights across the environmental, food and nutrition and life science markets. JOB SUMMARY This role will provide Tier 1 support when needed but primarily serve as the escalation point for Tier 2/3 issues, with a strong focus on hardware support, backup and restoration management (especially for instrument PCs), IT automation, and optimizing system performance. The position is ideal for someone who wants broad exposure to IT operations, from virtualization and networking to enterprise backup solutions and security operations. You'll be working with cutting-edge technologies, supporting mission-critical infrastructure, and gaining hands-on experience in diverse IT environments, making this an ideal role for someone looking to grow their skills and take on more advanced responsibilities. This is a remote position. Essential Functions: Deliver exceptional end-user support, ensuring a smooth and productive IT experience. Provide Tier 1 support when needed, while primarily serving as the escalation point for Tier 2/3 issues. Take ownership of IT systems, ensuring reliability, security, and performance. Manage and maintain backup systems for desktops, servers, and instrument PCs, ensuring seamless data restoration. Deploy, configure, and maintain instrument PCs, ensuring compliance with security, performance, and backup requirements. Troubleshoot and support hardware issues, including desktops, laptops, servers, and peripheral devices (printers, scanners, label printers). Diagnose and resolve hardware issues, from component failures to full system rebuilds. Automate IT tasks using PowerShell or similar scripting tools to improve workflows and reduce manual intervention. Support and maintain Windows domain environments, including Active Directory, Group Policy, and networked services. Monitor and manage Microsoft 365 services, including SharePoint, Defender, licensing, and email security. Manage and troubleshoot Intune, Entra ID (Azure AD), and Autopilot deployments (experience in these areas is a plus). Assist with PBX phone systems (Cisco Unified Communications, VoIP), working with vendors for issue resolution. Troubleshoot and resolve network-related issues, escalating major problems to the network administrator when necessary. Monitor and manage security operations, including vulnerability scans, endpoint protection, and compliance reporting. Document IT systems, backup procedures, troubleshooting steps, and asset management. Provide occasional on-site IT support at lab locations, ensuring operational stability of critical IT systems. Diagnose hardware/software faults and solve technical problems related to assigned project work. Research and propose computer hardware and software upgrades Create and maintain technical and self-help documentation Provide technical training to end-users Collaborate with multiple internal teams across disparate groups to resolve client support escalations. Set a positive example through high standards and professional conduct. Other duties as assigned. Minimum Requirements: Associate's or Bachelor's degree in Computer Science, Information Systems or related field. 5+ years of experience in system administration and desktop support in an enterprise environment. Strong experience with hardware support, including troubleshooting desktops, laptops, servers, and instrument PCs. Deep knowledge of diagnosing and solving complex hardware issues, including hardware replacements and system rebuilds. Experience managing and maintaining backup systems, including data restoration for instrument computers. Proficiency in automating IT tasks (PowerShell scripting or similar tools). Excellent problem-solving skills with the ability to learn quickly and adapt to new technologies. Self-starter with a proactive mindset, constantly looking for ways to improve IT processes. Familiarity with Microsoft 365 administration, including security, SharePoint, licensing, and email management. Experience supporting Active Directory and Group Policy administration. Basic network troubleshooting skills, with the ability to resolve connectivity and firewall issues. Outstanding communication skills, with a focus on delivering great end-user support and training. Manage and maintain label printers and regular desktop printers, ensuring functionality, resolving issues, and coordinating with vendors when needed. Willingness to travel to lab locations as needed to provide on-site IT support. Preferred Qualifications: Experience with virtualization technologies. Familiarity with PBX phone systems. Experience working with a Security Operations Center (SOC), vulnerability scanning, and endpoint security. Strong experience in managing Microsoft 365 security and backup integrations. Familiarity with laboratory IT infrastructure and supporting lab-based instrument PCs. Working knowledge of Intune, Entra ID (Azure AD), and Autopilot (experience is a plus). WORKING CONDITIONS AND PHYSICAL REQUIREMENTS The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements: While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools; talk or hear. The employee is occasionally required to stand, walk, and sit. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include color vision and depth perception. Working Conditions: This is a fully remote position. Home internet acceptable for remote computer work. The noise level in the work environment is usually moderate. This job may require travel less than 20%. As a privately held third-party testing company, Microbac operates with a commitment to safety, quality, and compliance. Our diverse work portfolio includes broad accreditation offerings and tested insights across the environmental, food and life science markets. OTHER: This is not an exhaustive list of all duties an employee may be required to perform. Microbac reserves the right to revise the job description at any time. Employment is at-will. Microbac, promotes a drug-free, alcohol-free workplace. Applicants considered for hire must pass a drug test before beginning work. Refusal to submit to testing will result in disqualification of further employment consideration. Microbac is an Equal Opportunity Employer - We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.