PDI Technologies (commercial) / Ignite Specialist
Remote Job
Job DescriptionJob Summary: We are seeking an experienced Software Expert to join our team as a PDI Technologies Software Trainer. In this role, you will be responsible for providing comprehensive training to company employees on the effective utilization of PDI Technologies software solutions. The ideal candidate will have a deep understanding of PDI software applications, excellent communication skills, and a passion for imparting knowledge to others.
Responsibilities:
Develop training materials, including manuals, presentations, and demonstrations, tailored to the specific needs of various departments and user levels within the company.
Conduct interactive training sessions, workshops, and webinars to educate employees on the features, functionalities, and best practices of PDI Technologies software.
Collaborate with internal stakeholders to identify training needs and customize training programs accordingly.
Provide hands-on assistance and support to employees during software implementation and integration processes.
Stay updated on the latest developments and updates in PDI software technologies to ensure training materials and sessions reflect current features and capabilities.
Evaluate training effectiveness through assessments, feedback, and performance metrics, and continuously improve training programs based on insights gathered.
Serve as a subject matter expert, offering guidance and troubleshooting assistance to users encountering difficulties with PDI software applications.
Work closely with the IT team and software vendors to address technical issues, resolve system bugs, and escalate unresolved issues as needed.
Assist in the development of user documentation, FAQs, and knowledge base articles to supplement training materials and support ongoing learning.
Collaborate with other trainers and departments to promote cross-functional understanding and collaboration in the use of PDI Technologies software.
Requirements:
Bachelors degree in computer science, Information Technology, or a related field.
Proven experience at least 5 years as a software trainer or similar role, with a focus on training employees on enterprise software applications.
In-depth knowledge and proficiency in PDI Technologies software solutions, including but not limited to petroleum wholesale, ignite ERP module, propane and Commercial Fueling Maintenace and Quick Books.
Strong communication, presentation, and interpersonal skills, with the ability to effectively convey complex technical concepts to diverse audiences.
Demonstrated ability to develop engaging and interactive training materials and deliver impactful training sessions.
Experience with instructional design principles, adult learning methodologies, and training evaluation techniques.
Exceptional problem-solving skills and the ability to troubleshoot software issues independently and/or remotely.
Detail-oriented with a commitment to delivering high-quality training programs that meet the needs of various user groups.
Ability to work collaboratively in a dynamic, fast-paced environment and adapt quickly to changing priorities and requirements.
Certification in PDI Technologies software applications is a plus.
Join us and play a key role in empowering our employees to maximize the potential of PDI Technologies software, driving efficiency, productivity, and innovation across the organization. Apply now to become part of our dynamic team!
This is a remote position.
Tech Support Specialist
Remote Job
Job DescriptionBenefits:
401(k)
401(k) matching
Competitive salary
Dental insurance
Employee discounts
Health insurance
Paid time off
Training & development
Tuition assistance
Vision insurance
Wellness resources
Description
At DANE our ability to retain employees is a testament to how we treat, value, and support our incredibly smart, talented, and courageous staff. We offer aggressive PTO from day one, multiple benefits, and learning opportunities to support our employees in being their best.
As a valued member, you will play a crucial role in providing top-notch Account Management Services for Department of State consolidated accounts. Your responsibilities will include creating, modifying, and overseeing all Department of State accounts and handling SNAP card administration. Additionally, you will be responsible for initial mobile and laptop support at the tier 1 level.
Details:
Location: Washington, D.C, and the immediate DC area (Northern VA)
Job Type: Full Time
Education: Minimum Associates degree or equivalent experience
Experience: Minimum 1-3 years of experience working as IT Mart Tech Support
Clearance: Must hold Active DoD Secret Clearance or higher
Responsibilities:
Performs systems administrative and operational duties on computer systems
Perform account management duties in Active Directory
Welcome and greet customers when handling front desk operations
Analyze, evaluate, test, and repair basic hardware problems
Prepare activity and progress reports regarding support activities
Respond, investigate, and correct problems.
Acts as a technical resource for user queries
Contribute to developing and implementing improvements in the account management processes.
Working to achieve SLA's when resolving customer issues
Organize and conduct one-on-one and small group training in the use of commercial and government off-the-shelf software products (COTS and GOTS)
Provide troubleshooting diagnosis, and repair for laptop and mobile devices
Requirements
Strong customer service and communication skills (both written and verbal)
Excellent interpersonal skills, especially the ability to listen and understand what is being described
Working knowledge of ServiceNow ticketing system; creating, updating, and closing tickets.
Experience providing Tiers 1 and 2 technical support for hardware and software.
Excellent attention to detail.
Strong working knowledge of computer terms.
Customer service operations experience.
1-3 years of related experience
One or more industry standard certifications- A+, Security+, Network+; etc. preferred
Must Have mobile or public key infrastructure (PKI, Smartcard) experience will be a plus
Experience providing Tech support to Department of State IT Mart locations
Physical Requirements:
Must be able to move/handle equipment up to 30 pounds
DANE LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Flexible work from home options available.
Help Desk Specialist
Remote Job
Job Description
Patriot, LLC is looking to add Help Desk Specialists to our team in Kearneysville, WV.
As a Help Desk Specialist the ideal candidate will provide Tier II and III technical software, problem resolution for members by performing problem and incident diagnosis as well as guiding users through step-by-step solutions and provide expertise to resolve second tier technical support issues for users of the organizations products and services. Uses automated information systems to analyst routine situations. Reviews incoming requests and receives incoming calls. May prioritize for proper action. Resolves problems or contacts quickly and efficiently. Supports users by fulfilling individual requests for information and/or training in the utilization of the various software applications available. Conducts technical research to resolve issues as they are presented. Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem.
The right candidate will:
Uses automated information systems to analyze routine situations
Reviews incoming requests and receives incoming calls. May prioritize for proper action
Resolves user problems quickly and efficiently
Supports users by fulfilling individual requests for information and/or training in the utilization of the various software applications available
Conducts technical research to resolve issues as they are presented
Uses automated information systems to analyze routine situations
Reviews incoming requests and receives incoming calls. May prioritize for proper action
Resolves user problems quickly and efficiently
Supports users by fulfilling individual requests for information and/or training in the utilization of the various software applications available
Conducts technical research to resolve issues as they are presented
Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem
#ZR
Requires High School Level plus some advanced training. Security + or A+ ideal. 1-5 years experience in customer service.
Relevant certifications are desired (CompTIA A+, CompTIA Security+, or similar)
Patriot, LLC is committed to a drug-free workplace. As such, the Company conducts pre-employment, reasonable cause, random and contract-mandated testing in accordance with federal and state law.
Patriot, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
To request accommodations for the application process please contact ******************* or call ************.
About Patriot LLC:
Patriot LLC (Patriot), located in Columbia, Maryland is an established, privately held government and commercial services Contractor with dedicated employees who bring relevant, responsive and adaptive solutions to our customers.
In 2014, Patriot’s CEO Anthony Russo was recognized as a Circle of Excellence Smart CEO Finalist and was profiled in the November/December issue of SmartCEO magazine. The Circle of Excellence Awards program recognizes CEOs who have succeeded in taking an aspect of their businesses to a level most companies rarely achieve.
In 2013, we received the Baltimore Business Journal’s award for being the largest veteran owned business based in the Baltimore area. In 2012, we received the 2012 Best in Columbia for our work in the areas of Computer Integrated Systems Design.
In 2011, we received the Best of Maryland Award. Today, with multiple government and commercial Programs, our Core Competencies have evolved in several key operational, technical and program support areas.
As a value-added partner, we provide our government and commercial customers with the quality assurance, performance-based and program management credentials required for a maximum Return on Investment (ROI), and sustainable strategic advantages, for both the short and long terms.
Lastly, as a “verified” Service-Disabled Veteran Owned Small Business (SDVOSB) and a Maryland Department of Transportation (MDOT) Minority/Disadvantaged Business Entity (MBE/DBE), Patriot is committed to delivering the highest quality personnel, most innovative approaches wrapped in state-of-the-art solutions using the latest and most advanced technologies available.
As required by Executive Order 14042, government contractor employees are required to be fully vaccinated against COVID-19 regardless of the employee’s duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination by November 24, 2021 or before beginning work if after November 24. Patriot will provide additional information regarding what information or documentation will be needed and how you can request a legally required exception from this requirement.
Company website: **************************
Company address: 9520 Berger Road Suite 212 Columbia MD 21046
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IT HELP DESK MANAGER
Remote Job
Job Description: Manage Help Desk operations for IT-AMS users nationwide, ensuring responsive Tier 1 and Tier 2 support. Analyze support trends to inform development improvements and oversee customer satisfaction metrics.
Key Responsibilities:
Supervise multi-tier help desk team supporting 1,000+ users.
Track, analyze, and report support trends.
Collaborate with development team to integrate user feedback into product improvements.
Qualifications:
5+ years in IT Help Desk management or technical support.
Strong background in SaaS support and knowledge base creation.
Excellent communication and coordination skills.
NOTE:
Must have Public Trust
This is a remote position.
Service Desk Technician
Remote Job
Job Description: Short Description: Service Desk Technician Complete Description: The Service Desk Technician - Journeyman provides technical support for customers who experience computer and software issues in the areas of standard Windows desktop applications as well as applications developed by the client and its vendors. This position serves as the first point of contact for troubleshooting hardware and software problems.
Duties & Responsibilities:
a. Respond to service requests and service incidents reported by client staff via phone, email, or web portal. Ensure information is accurately entered into the ticketing system and that all assigned tickets are tracked and managed to resolution within defined service level agreements.
b. Ability to provide tier 1 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory.
c. Ability to provide tier 1 support for iOS-based mobile devices, including common mobile-based applications such as email, Microsoft365, and authentication applications.
d. Configure and deploy PCs, laptops, printers, mobile phones, tablets, and other desktop IT assets.
e. Interact with network team and application development teams to restore services and/or identify and correct issues.
f. Simulate or re-create user problems to resolve incidents.
g. Recommend system modifications to reduce user problems and service incidents.
Qualifications
Required Experience: At least three (3) years of experience in the following:
a. Providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management;
b. Providing help desk support for iOS devices, iOS-based applications, and iCloud account management;
c. Configuring, imaging and deploying Windows based laptops, printers, and desktop assets;
d. Workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix.
e. CompTIA A+ certified
Preferred Experience: At least three (3) years of experience in the following:
a. Endpoint protection and management tools such as Cisco AMP, Absolute, or HP SureClick;
b. IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix.
Skills Matrix:
Providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management. Required 3 Years
Providing help desk support for iOS devices, iOS-based applications, and iCloud account management. Required 3 Years
Configuring, imaging, and deploying Windows based laptops, printers, and desktop assets. Required 3 Years
Workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix. Required 3 Years
CompTIA A+ certified. Required
Endpoint protection and management tools such as Cisco AMP, Absolute, or HP SureClick. Highly desired 3 Years
IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix. Highly desired 3 Years
Flexible work from home options available.
Telecomm Specialist
Remote Job
Job DescriptionAbout UsAGE Solutions is a premier technology and professional services company, providing in-depth consulting, advanced technology solutions, and essential services throughout the U.S. government, defense, and intelligence sectors. Prioritizing innovation and client-focused solutions, we assist major agencies in addressing intricate issues and ensuring a more secure future.
AGE Solutions is seeking an experienced Telecomm Specialist who specializes in Local Area Networks (LAN) design and engineering. Candidate must have experience directing technical work and leading the team for on-site installations.
Responsibilities Include:
Performs a variety of analyses and prepares appropriate documentation.
Prepare and facilitate/lead briefings and presentations.
Leads team in on-site management of installations.
Install, operate, maintain, configure, troubleshoot, and repair IT systems devices, circuits, cables, components, software, and end-user devices, components, software, and connectivity.
Assists in the development and management of project plans to include review of task performance, correctness of deliverables, ensuring installation meets design requirements, and ensuring progress in accordance with schedules.
Provide preliminary design and implementation data to support the strategic planning and decision-making process for numerous technologies to include wireless, IPv6, VTC over LAN, VoIP, steaming video, tech refreshes, emerging technologies, etc.
Advanced knowledge and expertise designing, configuring, testing, implementing, and sustaining the following systems in a fully STIG compliant architecture
Provide all necessary information to DLA operations staff required to understand and operate DLA LAN systems and equipment
Provides complex LAN engineering or analytical tasks and activities
Review existing processes and procedures and analyze against industry best practices.
Identify areas for process improvement concerning all phases of the DLA LAN management lifecycle.
Required Skills, Qualifications and Experience:
Citizenship and Clearance:
Must be a US Citizen with a Current DoD Secret or Top Secret Clearance.
Experience:
10 years of telecommunications experience with at least 8 years of local area network experience.
Certifications:
IAT Level II certification (must be one of the following): CCNA Security, CySA+, GICSP, GSEC, Security+CE, SSCP, CASP+CE, CCNP Security, CISA, CISSP (or Associate), GCED, GCIH.
Computing Environment certification (one of the following): CCNA, CCNA-E, CCNP or CCNP-E
Location:
This is a remote position with approximately 25% travel required within the United States.
Preferred Qualifications:
Certified Wireless Network Administrator (CWNA) certification.
Work Environment and Physical Demand:
Must be able to lift 30 -50lbs over your head.
Must be able to bend and move around equipment racks.
Must have a valid driver's license.
Compensation: $100,000 - $120,000
At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.
26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
401(k) with Match: We match 3% of your contributions with immediate vesting.
Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
Parental Leave: 15 days of fully paid leave for new parents, because family matters.
Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
At AGE, you'll do work that matters, supported by a company that delivers for its people.
IT Specialist UX/UI Developer (IS-2210-12)
Remote Job
Job DescriptionDescriptionOPEN DATE: April 8, 2024 CLOSING DATE: April 22, 2024 POSITION TYPE: Trust FundAPPOINTMENT TYPE: Temporary Not to Exceed Three (3) Years SCHEDULE: Full TimeDUTY LOCATION: Washington, DC Non-Sensitive/Low Risk
Open to all qualified applicants
What are Trust Fund Positions?Trust Fund positions are unique to the Smithsonian. They are paid for from a variety of sources, including the Smithsonian endowment, revenue from our business activities, donations, grants and contracts. Trust employees are not part of the civil service, nor does trust fund employment lead to Federal status. The salary ranges for trust positions are generally the same as for federal positions and in many cases trust and federal employees work side by side. Trust employees have their own benefit program and may include Health, Dental & Vision Insurance, Life Insurance, Transit/Commuter Benefits, Accidental Death and Dismemberment Insurance, Annual and Sick Leave, Family Friendly Leave, 403b Retirement Plan, Discounts for Smithsonian Memberships, Museum Stores and Restaurants, Credit Union, Smithsonian Early Enrichment Center (Child Care), Flexible Spending Account (Health & Dependent Care). Conditions of Employment
Pass Pre-employment Background Check and Subsequent Background Investigation for position designated as low risk.
Complete a Probationary Period
Maintain a Bank Account for Direct Deposit/Electronic Transfer.
The position is open to all candidates eligible to work in the United States. Proof of eligibility to work in U.S. is not required to apply.
Applicants must meet all qualification and eligibility requirements within 30 days of the closing date of this announcement.
OVERVIEWThis position is in the Web Office, Digital Strategies and Engagement, National Museum of the American Indian (NMAI), Smithsonian Institution (SI). The NMAI promotes equity and social justice for the Native peoples of the Western Hemisphere through education, inspiration, and empowerment. In partnership with Native peoples and their allies, the museum fosters a richer shared human experience through a more informed understanding of Native peoples.
The UX/UI Developer designs, develops, and maintains the online portal and other online products of the NMAl's Native Knowledge 360°ree; (NK360°ree;) education initiative to transform teaching and learning about Native Americans, collaborating with the NK360°ree; Online Production team in the production of audience-focused online experiences. Occasional travel may be required. Option for fully remote work.
DUTIES AND RESPONSIBILITIES
Designs, develops, and maintains the NK360°ree; online portal and other NK360°ree; online products using development tools and technologies, including CSS3, HTML, JavaScript, jQuery, XML, Adobe CC, and content management systems.
Creates engaging user interfaces for NK360°ree; online products using visual design techniques and principles effectively to convey conceptual and educational project components.
Develops wireframes, prototypes, and intuitive navigation systems and interaction models using information architecture principles, including hierarchy, search, scalability, and consistency.
Manages online content using content management systems (experience with Drupal preferred), and integrates application programming interfaces, social channels, and other systems, services, and data sources to enhance online products and engage online audiences.
Applies user research techniques, including interviews, personas, surveys, card sorts, journey maps, contextual inquiry, A/B tests, heuristic evaluation, competitive analysis, and usability testing, to inform design decisions and create user-centered experiences.
Develops user experiences that are responsive across devices and function effectively in major operating systems and browsers, and tests and optimizes online products regularly for functionality and performance.
Ensures NK360°ree; online products conform to NMAI and SI technology, security, privacy, and accessibility (Section 508, ADA, and W3C WCAG 2.0) protocols, standards, and policies. Designs NK360°ree; online products that adhere to related project visual standards and museum brand style and guidelines.
Manages the development and lifecycle of NK360°ree; online products, balancing competing priorities and coordinating with internal and external teams to meet project milestones and ensure projects are implemented successfully within budget, scope, and schedule.• Coordinates the work of staff and contractors in the design and development of NK360°ree; online products; develops plans and schedules; estimates resource requirements; manages project phases and monitors activities; and evaluates and reports on accomplishments against established key performance measures.
Coordinates with the Office of Contracting and serves as contracting officer's technical representative on contracts for NK360°ree; online development, ensuring effective collaboration between contractors and teams and monitoring contractor adherence to scope.
Coordinates with SI Office of the Chief Information Officer and technical specialists to confirm requirements; determine protocols; identify and resolve issues related to network infrastructure, systems, and software; and ensure the integrity of online products.
Utilizes Google Analytics 4, Webtrends, and other measurement and analytics tools to collect and analyze web usage statistics and track user behavior and content performance; generates recommendations for NK360°ree; online product performance and continual improvement of the user experience.
QUALIFICATION REQUIREMENTSTo qualify for this position, applicants must possess a bachelor’s degree (B.A.) from an accredited four-year college or university and/or 3–5 years of related experience (described below); or an equivalent combination of education and experience. Experience required for this position:
Ability to expertly use development tools and technologies, including CSS3, HTML5, JavaScript, jQuery, XML, Adobe CC, and content management systems, to design, develop, and maintain complex websites and other online products.
Ability to create engaging user interfaces for online products using knowledge of visual design techniques and principles effectively to convey conceptual and educational project components.
Ability to develop wireframes, prototypes, and intuitive navigation systems and interaction models using information architecture principles, including hierarchy, search, scalability, and consistency.
Ability to manage online content using content management systems (experience with Drupal preferred).
Ability to apply user research techniques, including interviews, personas, surveys, card sorts, journey maps, contextual inquiry, A/B tests, heuristic evaluation, competitive analysis, and usability testing to inform design decisions and create user-centered experiences.
Ability to develop user experiences that are responsive across devices and function effectively in major operating systems and browsers, and skill in testing and optimizing online products for functionality and performance.
Ability to ensure online products conform to NMAI and SI technology, security, privacy, and accessibility (Section 508, ADA, and W3C WCAG 2.0) protocols, standards, and policies.
Ability to manage the development and lifecycle of online products, balancing competing priorities and expertly coordinating with internal and external teams to meet project milestones and ensure projects are implemented successfully within budget, scope, and schedule.
Knowledge of project management principles, methods, and practices, and ability to coordinate the work of staff and contractors in the design and development of online products, developing plans and schedules, estimating resource requirements, managing project phases and monitoring activities, and evaluating and reporting on accomplishments against established key performance measures.
Knowledge of federal acquisition processes and procedures and ability to coordinate with the Office of Contracting and serve as contracting officer’s technical representative on contracts for online development, ensuring effective collaboration between contractors and teams and monitoring contractor adherence to scope.
Ability to coordinate with SI Office of the Chief Information Officer and technical specialists to confirm requirements; determine protocols; identify and resolve issues related to network infrastructure, systems, and software; and ensure the integrity of online products.
Skill using Google Analytics 4, Web trends, and other measurement and analytics tools to collect and analyze web usage statistics and track user behavior and content performance; ability to generate recommendations for online product performance and continual improvement of the user
Applicants, who wish to qualify based on education completed outside the United States, must be deemed equivalent to higher education programs of U.S. Institutions by an organization that specializes in the interpretation of foreign educational credentials. This documentation is the responsibility of the applicant and should be included as part of your application package. Any false statement in your application may result in your application being rejected and may also result in termination after employment begins. The Smithsonian Institution values and seeks a diverse workforce. Join us in "Inspiring Generations through Knowledge and Discovery."
Resumes should include a description of your paid and non-paid work experience that is related to this job; starting and ending dates of job (month and year); and average number of hours worked per week.
What To Expect Next: Once the vacancy announcement closes, a review of your resume will be compared against the qualification and experience requirements related to this job. After review of applicant resumes is complete, qualified candidates will be referred to the hiring manager. Relocation expenses are not paid.
Commitment to Diversity, Equity, and Inclusion
The Smithsonian Institution provides reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation should contact **************************. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. To learn more, please review the Smithsonian’s Accommodation Procedures. The Smithsonian Institution is an Equal Opportunity Employer. We believe that a workforce comprising a variety of educational, cultural, and experiential backgrounds support and enhance our daily work life and contribute to the richness of our exhibitions and programs. See Smithsonian EEO program information: *****************
Information Technology Support Specialist
Remote Job
• Hardware Inventory Management ensuring stock levels are constantly monitored.
• Hardware request and receipt through our internal ordering system.
• Actively monitoring the ticket queue and managing requests through to completion.
• Housekeeping on IT rooms.
• Supporting events like annual Power down - post desk checkouts (PC/monitors/Mouse + Keyboard/desk phone/headset/webcam).
• Supports hardware decommissioning events.
• Supports Business moves / changes - ensure involvement in early stages of planning.
• Managing escalations through to conclusion.
• Manage client expectations.
• Setup and installation of Temporary training rooms / Office wide events - Expo's.
• Comms room patching.
• Supports work from home hardware requests.
• Ensure that policies and guidelines relating to overtime and expenses are adhered to. All local guidelines for cost control are adhered to.
• Manage own workload to ensure that assigned activities are completed within targets defined within SLA's/OLA's.
• Demonstrate high levels of customer care behaviors at all times and adopt an approach that shows consistent commitment to providing a customer focused quality service.
• Work across lines of service to ensure a coordinated approach to providing support for the customer.
• Actively participate in a program of Continuous Service Improvement taking ownership of actions that deliver results.
• Perform basic troubleshooting, system upgrades and replacements for employees.
• Deploy equipment for new hires and refreshes and collect equipment from offboarded employees.
• Evaluate user requests and requirements and recommend effective technological solutions.
• Install, configure, and troubleshoot hardware, including desktops, laptops, and peripherals.
• Will be required to work outside business hours and participate in additional weekend work.
• Image/re-image computers, configure IP phones and mobile phones.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Clerical Support Specialist
Remote Job
Spooner Medical Administrators, Incorporated (SMAI) is a family owned and operated company that offers rewarding career opportunities for motivated individuals who are passionate about excellence and growth. Since 1997, SMAI's proactive philosophy and best practices have set the standard in workers' compensation by continuously improving the delivery of case management, utilization review and billing services to help facilitate a successful return to work for the injured worker.
The Clerical Support Specialist is primarily responsible for indexing faxes and supporting the reception area.
Essential Functions
- Index medical documents & forms received via faxes and U.S. mail in to the claim.
- Add descriptions for documents indexed into the claim.
- Research of documents with missing information and partial faxes before indexing into the claim.
- Index historical documents and internal forms into the claim.
- Monitor and correct returned documents for re-indexing into the claim.
- Receptionist - answer incoming phone calls and route to appropriate staff member, greet visitors and sort U.S. Mail.
- Back-up to running mail through the postage machine.
- Participate in continuous improvement activities and other assigned duties as assigned.
Supervision Received
Reports to the Clerical Support Supervisor
Experience and Education Required
- General knowledge of the insurance industry with workers compensation exposure preferred
- Basic knowledge of medical terminology and medical forms
- Data entry experience
- Indexing experience preferred
Additional Skills Needed
- Effective written and verbal communication
- Detail oriented
- Problem solving skills
- Strong organizational ability
- Basic computer literacy skills
Working Environment
The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of the job. While performing the duties of this job, the employee typically works in a normal office environment. The noise level in the work environment is usually quiet. Work from home is offered one day a week for this position.
Portfolio Analytics & Strategy Specialist
Remote Job
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position].
Job Profile
Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.
As a Portfolio Analytics & Strategy Specialist within PNC's Retail Lending Decision Science organization you will use data and analytics to improve business results and customer outcomes. The candidate will have the opportunity to combine their knowledge of the consumer lending business, operational execution and analytical techniques to craft actionable strategies that drive results in the default lifecycle. The ideal candidate will play a pivotal role in developing, implementing, and refining default strategies to optimize recovery rates, minimize losses, and enhance customer relationships. This role requires a deep understanding of data analytics, risk management, and strategic decision-making. This role will be based in Pittsburgh, PA, Brecksville, OH, Cleveland, OH or New York City, NY. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.
In this role you will:
• Perform Strategic Analysis: Analyze default trends, customer behavior, and economic factors to develop effective default management strategies.
• Define Requirements: Define and communicate technical and functional requirements to stakeholders to ensure accurate and timely delivery of objectives.
• Interpret Data: Utilize advanced analytics tools and methodologies to interpret large datasets, identify patterns, and derive actionable insights.
• Assess Risk: Evaluate the risk associated with default scenarios, including credit risk, operational risk, and market risk, to inform strategic decision-making.
• Collaborate: Work closely with cross-functional teams, including risk management, finance, operations, and legal departments, to ensure alignment and execution of default strategies.
• Monitor Performance: Establish key performance indicators (KPIs) and regularly monitor the effectiveness of default strategies, making data-driven adjustments as necessary.
• Ensure Compliance: Stay abreast of industry regulations, best practices, and emerging trends related to default management to ensure compliance and mitigate regulatory risks.
• Communication with Stakeholders: Present findings, recommendations, and progress updates to senior leadership, stakeholders, and regulatory bodies as required.
Requirements:
• Strong understanding of data mining techniques, curating, processing, and transforming data to produce sound datasets
• Experience in defining, recording, and communicating technical and functional requirements to product, risk, and technology teams.
• Strong project management skills and familiarity with software development lifecycle
• Experience with analytical programming languages, tools, and libraries (Python ecosystem)
• Experience in SQL and relational databases
• Experience in analyzing complex problems and translating them into an analytical approach
• Experience with analytics applied to financial services or consumer lending
• Strong leadership, stakeholder management, communication, partnership, and teamwork skills
• Degree in an analytical field preferred. (e.g., Computer Science, Data Science, Engineering, Applied Mathematics, Data Analysis, Statistics, Operations Research).
• Knowledge of Tableau helpful, but not required.Job Description
Provides financial and regulatory reporting and analyses to maintain adequate controls over the financial and regulatory reporting processes. Responsible for running complex business performance, risk and operational analytics. May include the development of analytical methods/models to assess market, credit and/or operational risk of new and existing financial products.
Leverages business / product expertise to rigorously analyze large datasets, improve risk adjusted returns, deliver profitable growth, and communicate conclusions. Synthesizes analytical results and develops, recommends, and implements business strategies that improve lending decisions, assist in managing risk, increase revenues, reduce exposure to losses, meet business goals, and improve performance. Establishes baselines for strategies and tracks actual performance to expectations.
Applies predictive models, third party data, and other tools to develop and execute appropriate segmentation and targeting for acquisition and portfolio strategies to provide insight into portfolio risk. Manages engagements with internal and external information suppliers ensuring solution is fit for purpose while maintaining appropriate governance and oversight.
Works with business, credit, data, and model development partners to design, develop, and monitor test designs and analytical reporting to track and enhance strategies. Designs / enhances standard reporting suites for regular product / portfolio reviews.
Collaborates with the line of business, Finance, and Risk partners to assess and establish credit risk appetite and to understand its implications, as well as to establish policies and procedures governing the identification, monitoring, and management of risk appetite.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred SkillsAnalytical Thinking, Credit Risks, Data Analytics, Financial Analysis, Model Development, Operational Risks, Quantitative Models, Risk AppetiteCompetenciesAnalytical Approach, Banking Products, Big Data Management and Analytics, Business Analytics, Credit Risk, Mathematics of Financial Instruments, Operational Risk, Performance Measurement, Predictive Analytics, Pricing Models and Analytics, Regulatory Environment - Financial Services, Risk Management BankingWork ExperienceRoles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.EducationBachelorsCertificationsNo Required Certification(s) LicensesNo Required License(s) Pay TransparencyBase Salary: $65,000.00 – $169,780.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.Application WindowGenerally, this opening is expected to be posted for two business days from 04/24/2025, although it may be longer with business discretion.BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call ************ and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
Functional Support Specialist
Remote Job
Functional Support Specialist / Technical Support Specialist
This is a hybrid (40% remote and 60% onsite) role in San Francisco, CA.
To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.
About Odoo
Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps.
Odoo has become a global network with more than 12+ million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads. We are growing fast and need to hire faster.
About the job:
As a Functional Support Specialist at Odoo, you play a key role in helping us bring speedy solutions to our valued small and medium-sized business (SMB) customers in North America. You'll work closely with other customer-focused roles, contributing to our team's growth and playing a big part in Odoo's overall success. Your understanding of the ins and outs of SMBs and their different functions is crucial for this position. Join us at Odoo and make a meaningful impact with your expertise supporting our valued SMB customers.
Responsibilities:
Expertise: Become proficient in utilizing Odoo's SaaS/Cloud-based applications
Problem-solving: Prioritize and implement innovative solutions for resolving customer inquiries
Communication: Effectively communicate ideas and solutions to customers using written and verbal methods
Customer satisfaction: Ensure prompt and accurate resolution of customer issues to enhance their satisfaction levels
Collaboration: Engage with Engineering, Product, and Developer teams to escalate critical issues and provide valuable feedback
Product testing: Actively participate in testing new and updated products, offering insights for improvement
Support channels: Address Tier 1 and 2 issues via email, chat, and phone
Customer feedback: Collect and convey user feedback to the product team to contribute to feature development
Must-Have:
Bachelor's degree
SaaS familiarity and knowledge of G Suite
Ability to communicate technical concepts clearly and effectively, both written and orally
Ability to learn quickly
Thrive in a critical learning and social setting, embracing new challenges and opportunities
Nice to Have:
Business experience at an ERP
Experience/knowledge with tickets-support
Previous work experience in a fast-growing startup environment
Sociable and outgoing
Compensation and Perks:
Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits
PTO (Paid-time-off), paid sick days, and paid holidays
Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
$100 towards a work-from-home office setup
Evolve in a nice working atmosphere with a passionate, growing team!
Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
Company-sponsored events for groups of 6+ employees
The estimated annual compensation range for this role is $63,000-$95,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.
Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.
Trust & Safety Support Specialist
Remote Job
You will work directly under our Supervisor of Trust & Safety and analyst team to review, analyze, and fulfill legal requests served on our clients (which include a variety of Communication Service Providers). We are looking for a highly organized, detail-oriented team player who can assist with filling, data entry, mail management and more! Your work will help us as we continue to interact with technical professionals, law enforcement, civil parties and more. This is an awesome opportunity for anyone who is interested in the criminal justice or the legal field and seeking an entry-level career with room for growth!
Essential Duties and Responsibilities:
Data Entry: Accurately input and update data into spreadsheets, databases, or enterprise software. Ensure that data is entered without errors and follow company guidelines.
Administrative Support: Perform general office tasks such as answering phone calls, scheduling meetings, filing, and managing correspondence.
Task Prioritization: Manage time effectively and prioritize tasks to meet deadlines, while maintaining high-quality data input and administrative support.
Access customer databases, identify and obtain the required data and enter this data into our internal records production system.
The ability to review legal documents (i.e. Subpoenas or warrants) and the ability to ensure all data is transcribed into the internal system accurately and in a timely fashion.
Prepare mailings.
Additional tasks may be added depending on customer activities, Law Enforcement requests and related needs.
Completes other duties as assigned
Qualifications:
Completed Bachelor's degree
Must be able to perform each essential duty satisfactorily.
This position requires individuals be 18 years of age, a U.S. Citizen, and ability to pass a background check and drug screening.
Strong proficiency in Microsoft Office Suite (Excel, Word, Outlook) or similar software.
Experience with data entry, database management, and office administrative tasks.
Excellent attention to detail and accuracy.
Strong organizational and time-management skills.
Good communication skills, both verbal and written.Trust & Safety Administrative Assistant
8:30 a.m. to 5:00 p.m.
Work Shift Demands: Training will take place in-office. Flexibility with schedule or work from home opportunities will be considered based on performance.
Replenishment Specialist
Remote Job
Company:
Source Atlantique, Inc. is a leading independent importer and master distributor of specialty foods in the U.S., established in 1991. We focus on premium European gourmet and natural food brands, including category leaders like
If You Care
. Our products are sold through a wide range of channels, including specialty and natural food stores, supermarkets, mass merchandisers, and food service. We emphasize top-performing brands and provide exceptional service and quality. Source Atlantique is part of The Food Import Group, a privately owned company with over 60 years of industry experience.
Purpose:
The Replenishment Specialist is responsible for ensuring optimal inventory levels by managing stock replenishment processes, monitoring product availability, and collaborating with suppliers and internal teams. This role plays a critical part in maintaining supply chain efficiency and preventing stockouts or overstock situations.
Essential Job Functions:
Inventory Management:
Monitor inventory levels and determine replenishment needs based on demand forecasts.
Ensure stock availability across multiple locations and distribution channels
Replenishment Execution:
Generate and manage purchase orders for inventory replenishment.
Collaborate with suppliers to confirm order details and delivery timelines.
Follow up communication with suppliers as needed
Collaboration and Coordination:
Work closely with the procurement, warehouse, and sales teams to align replenishment activities.
Communicate potential stock issues and recommend proactive solutions.
Data Analysis and Reporting:
Analyze sales trends and inventory data to identify patterns and improve replenishment strategies.
Prepare regular reports on inventory performance and stock metrics.
Job Requirements:
Education:
Bachelor's degree in Supply Chain Management, Business Administration, or a related field.
Experience:
3+ years of experience in inventory management or replenishment roles.
Technical Skills:
Proficiency in inventory management software and Microsoft Office Suite.
Familiarity with ERP systems and data analysis tools.
Communication Skills:
Strong verbal and written communication skills
Proactive communication to ensure timely results
Ability to work collaboratively with cross-functional teams.
Organizational Skills:
Excellent organizational skills with attention to detail and the ability to manage multiple tasks.
Demands/Physical Requirements:
Must be able to sit and work from a computer in a remote setting for an extended period.
Ability to work in an office environment.
Ability to work under pressure and meet tight deadlines.
On-Site Work: Must be able to commute and work on-site a minimum of one day per week.
Please note: This role is eligible for a hybrid work arrangement (4 days home/1 day in the office). Currently, employees are required to work in the office on Wednesdays. Moving forward, a time may come when employees will be asked to work from the office more, but a hybrid office/remote work schedule is expected to remain.
Night Shift Data Support Analyst
Remote Job
*Job Title: Night Shift Data Support Analyst* *Shift:* Third Shift (12:00 AM - 8:00 AM EST) *Contract-to-hire* *Company Overview:* We are seeking a proactive and communicative individual to join our team as a Night Shift Data Support Analyst. Our data warehouse utilizes Snowflake, and we rely on Azure Data Factory (ADF) for our data pipelines. This role is crucial in ensuring the smooth operation of our data loads and monitoring alerts to maintain the integrity of our dashboards.
*Key Responsibilities:*
* Monitor data load scripts in Snowflake and ADF pipelines.
* Respond to alerts indicating load failures or pipeline issues.
* Restart services and reinitiate load processes as needed.
* Follow predefined scripts to address common issues.
* Escalate issues to senior developers when necessary.
* Ensure dashboards are operational and address any issues promptly to minimize downtime.
* Communicate issues effectively and thoroughly to team and demonstrate professional responsiveness while working remotely.
*Qualifications:*
* 3+ years of professional experience working in a data warehouse or in a data analyst or developer role.
* Proficiency in Snowflake and SQL is required.
* Experience with Azure Data Factory (ADF) is a plus.
* Comfortable working third shift (12:00 AM - 8:00 AM EST) Monday - Friday.
* Strong problem-solving skills and the ability to follow predefined scripts.
* Excellent communication skills and a proactive approach to monitoring and issue resolution.
* Ability to work independently and as part of a team.
Job Type: Temp-to-hire
Pay: $45.00 - $60.00 per hour
Benefits:
* Dental insurance
* Health insurance
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
* Night shift
Application Question(s):
* Are you comfortable working night shift Monday - Friday 12 am - 8 am EST for the long-term?
Work Location: Remote
End User Technician
Remote Job
End User Support Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an End User Support Technician to work in Fidelity's Enterprise Infrastructure Group in Westlake, TX!
This position will provide end-user technology support for the Fidelity locations in Texas. It includes supporting technology such as computers, monitors, printers, phones, accessories and audio/visual equipment. The majority of the job will be desktop support and handling items that can't be resolved remotely. Troubleshooting includes, but not limited to, Microsoft Operating Systems, MS Office applications, along with many other external and internally built applications. Having experience working in large environments and building and deploying desktops on a large scale is beneficial.
The Expertise You Have
Computer Builds - maintain a supply of computers loaded with our base image
Computer Deployments - deploy computers to our end-users and ensure all applications and data is transferred to the new computer.
Support critical Service Level Agreements with timely and accurate execution of support requests via our ticketing and tracking systems.
Following guidelines to reporting and escalation procedures.
Interfacing closely with other regional technical support teams and operations groups to ensure successful completion of customer requests and projects.
Working in conjunction with technical and non-technical personnel to optimally navigate the requests.
Special assignments and other work related duties as the need arises by management.
Education and Experience
Associates Degree and/or 2-3 years knowledge of computer hardware and operating systems
A+ certification is a plus
The Skills You Bring:
Broad knowledge of Windows Operating Systems and Client Hardware.
Ability to excel in a change controlled environment.
Outstanding analytical and interpersonal skills.
Ability to work optimally with client and other groups.
Understanding of TCP/IP networking protocols.
Ability to think independently to meet goals based on requirements.
A self-starter with good written and verbal communications skills, along with the ability to pre-plan, coordinate, prioritize, and multitask.
COVID Work Policy
Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You'll be spending some of your time onsite depending on the nature and needs of your role.
Dynamic Working - Post Pandemic
Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style.
Your success and growth is important to us, so you'll want to enjoy the benefits of coming together in person - face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.
Company Overview:
Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity's U.S.-based regional and investor center locations. If you would like to experience Fidelity's diverse and inclusive workplace while expanding your skillset and developing your professional network, consider a role with Fidelity TalentSource.
For information about working at Fidelity TalentSource, visit FTSJobs.com.
Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at ************** if you would like to request an accommodation.
Information about Fidelity Investments
At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences.
Fidelity Investments and Fidelity TalentSource are equal opportunity employers.
Freelance Placement for IT Techs and General Techs Repair Services
Remote Job
Freelance IT Programmers, Graphics, Video and motion editing, Developers, Electrician, Electromechanics, Contractors, Plumbers, Mason Bricklayers service, Music, audio specialist, Analyst, Acting and voice services online. Can work remote and or location work on a freelancer online platform engagement.
Need to have a smart phone and lap top or desk top computer to perform work.
Benefit Eligibility Associate & Specialist
Remote Job
Are you passionate about helping others in our community? Do you have a keen eye for detail and a strong sense of responsibility? Are you able to adapt and pivot to changing business needs? Do you like working in a dynamic team? Do you like change and are able to multitask from one task to another? If so, we have the perfect opportunity for you! In this position, you will be responsible for working with individuals and families to assess eligibility needs and provide resources to amplify their success. Your efforts will have a significant impact on the families we serve. Don't wait - Apply Today!
Associate Benefits & Eligibility Specialist
Salary Range: $40,550.00 - $58,940.00 Annually
Hiring Range: $41,000.00 - $46,000.00 Annually
Anctipated Hiring Rate: $43,992.00 Annually
Benefits & Eligibility Specialist
Salary Range: $44,910.00 - $65,130.00 Annually
Hiring Range: $46,000.00 - $50,000.00 Annually
Anticipated Hiring Rate: $48,048.00 Annually
This position has an anticipated work schedule of Monday - Friday, 8:00am - 5:00pm; subject to change.
Please be advised this position may close without advance notice, should we receive a sufficient number of qualified applications.
Determines initial and/or ongoing eligibility for a variety of benefit programs including but not limited to Health First Colorado [formerly Medicaid], Colorado Child Care Assistance, Supplemental Nutritional Assistance Program [formerly Food Stamps], Colorado Works, Adult Financial and Long Term Care. This position is part of the Benefits & Eligibility Specialist career progression series, which includes Associate Benefit Eligibility Specialist and Benefit Eligibility Specialist. An employee is eligible to advance to the next position within the series when the employee has met the criteria for advancement as notated within the job description and has received a recommendation from the Hiring Authority. Employment is subject to the terms, conditions, and policies detailed in the Personnel Policies Manual (PPM). This position requires regular in-person presence as an essential job function.
* Interviews applicants/clients and assists them in understanding and completing all required eligibility paperwork.
* Verifies program and services eligibility factors by retrieving or confirming information from a variety of sources.
* Performs eligibility computations based upon client-provided and collateral information; determines applicability of work registration requirements.
* Conducts client customer service reviews.
* Reviews cases for accuracy and completeness.
* Investigates and computes possible issuance errors; creates reports concerning circumstances, establishes claims and restores lost benefits.
* Responds to client requests for appeals or administrative hearings, composes rebuttal letters and attends hearings.
* Provides clients with information and referrals to community support services, child care assistance and other available resources to help facilitate a comprehensive solution to the client's circumstances.
* Answers the Customer Service Line (CSL) and/or consumer inquiries to assist with changes and questions about our services as needed.
* Participates in internal committees, training, workshops and seminars.
* Assists with unassigned caseloads as needed.
* Performs other duties as required.
Supervision Exercised: This classification does not have supervisory authority; however, may be required to provide expertise or limited guidance or direction to employees, such as overseeing work quality, training, and guidance. Typically serves as a subject matter expert on the scope of functional area.
Supervision Received: Receives general supervision. This classification typically performs job duties by following established standard operating procedures and/or policies. Regular direction, guidance, and coaching from supervisor may be expected. There is a choice of the appropriate procedure or policy to apply to duties. Performance reviewed periodically.
Knowledge, Skills, and Abilities
* Basic knowledge of public assistance rules, regulations, and procedures.
* Must be detail oriented and ensure accuracy in work. Ability to enter data in applicable databases timely and accurately.
* Ability to communicate and work effectively with co-workers, other DHS personnel, clients, other agencies and the public. Ability to provide excellent customer service.
* Ability to effectively plan, schedule, organize and assess situations to make prudent and appropriate decisions.
* Ability to provide conflict resolution and problem solving skills.
* Ability to use standard office equipment including computer, fax machine, copier and telephone.
* Maintain regular and punctual attendance.
Required Education and Experience
* High school diploma or equivalent education.
* Two years of customer service or administrative experience.
* Associate's or degree or higher in a related field may substitute for the required experience.
Benefits & Eligibility Specialist:
* High school diploma or equivalent education.
* Three years of customer service or administrative experience.
* Associate's degree in a related field may substitute for one year of the required experience.
* Bachelor's degree in a related field may substitute for two years of the required experience.
* One year of experience determining eligibility for public assistance in a human services agency.
Pre-Employment Requirements
* Must pass conditional post offer background investigation and drug screen.
Duties are primarily performed in a high volume office and remote work environment dependent on business needs. May be required to work evening and weekend hours. May be exposed to clients in stressful situations.
The classification specification above is intended to represent only the key areas of responsibilities and minimum qualifications; specific job assignments, duties, education, experience, licenses/certifications, and environmental conditions will vary depending on the needs of the department/office and the particular assignment. Changes to this document may only be made by a member of the Human Resources Department.
Associate, Liquidity Specialist
Remote Job
Job Level: Associate Job Function: Corporate Strategy Employment Type: Full Time SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.
In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.
The anticipated salary range for this role is between $80,000.00 and $130,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.
Job Summary
This role will be in the Liquidity Management Function, which is part of the Corporate Treasury within the SMBC Americas Division. The candidate will be part of an ongoing Treasury transformation, and drive efforts related to Position Management & Analytics across the Consolidated U.S. Operations (CUSO). Reporting to the head of Position Management and Analytics, the candidate will be expected to support building strategies to manage the liquidity positions, collaborate with Markets Treasury, Operations, Technology, Risk, and Business lines, and monitor the end-of-day liquidity position on a daily basis. The candidate will become a core member of the group and operate in an exciting, fast-paced team environment.
Scope
The Liquidity Management function sits in the Treasury Function of the New York Branch within the SMBC Americas division. The incumbent will support the team as an independent, critical thinker and participate in various initiatives. Additionally, the candidate will be expected to effectively collaborate with cross-functional teams, drive change, and conduct activity with a risk-owner mindset.
Primary Responsibilities
The job responsibilities are described herein:
* Support the team to monitor liquidity metrics trends and driver attribution and collaborate with business lines to understand liquidity drivers. Escalate to the team leader metric breaches set forth in the policies and procedures.
* Perform quantitative analyses needed for recalibration of the liquidity metrics limits/thresholds and updates/changes to the metrics framework.
* Produce underlying analyses and meeting materials for senior management committees and regulatory communications on liquidity position updates, liquidity metrics framework, funding strategies, etc.
* Support the team to conduct the annual Contingency Funding Plan ("CFP") test by performing various analyses and utilizing market/historical data and enhance the CFP as needed.
* Develop strong partnerships with key stakeholders to adequately understand the liquidity position, continuously identify trends/risks, and follow position escalation protocols appropriately.
* Support the team in any regulatory exams and addressing internal findings issued by 2nd or 3rd line of defense.
* Comply with the firm's code of conduct and adhere to proper controls policies and procedures which are applicable.
Critical Job Knowledge and Core Competenies/Skills
* Ability to deliver quality results that can withstand regulatory scrutiny under pressure and a fast-moving environment
* Intellectually curious with strong analytical skills and functional knowledge of financial markets products. Additionally, a passion for technology and ability to automate various processes would set the candidate apart from others
* Ability to build engagement by consulting with and involving others across SMBC
* Proactively identifies process improvements and develops meaningful solutions to achieve improvements
Requirements
* Work Experience: 2-5 years of comparable or relevant experience; Banking, Money Markets a plus
* Preferred Education: BA / BS (or equivalent experience)
* Business fluency in the following language: English
* Percentage of Travel Required: 0-10%
SMBC's employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.
SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.
Nearest Major Market: New York City
Associate, Liquidity Specialist
Remote Job
SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.
In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.
The anticipated salary range for this role is between $80,000.00 and $130,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.
**Job Summary**
This role will be in the Liquidity Management Function, which is part of the Corporate Treasury within the SMBC Americas Division. The candidate will be part of an ongoing Treasury transformation, and drive efforts related to Position Management & Analytics across the Consolidated U.S. Operations (CUSO). Reporting to the head of Position Management and Analytics, the candidate will be expected to support building strategies to manage the liquidity positions, collaborate with Markets Treasury, Operations, Technology, Risk, and Business lines, and monitor the end-of-day liquidity position on a daily basis. The candidate will become a core member of the group and operate in an exciting, fast-paced team environment.
**Scope**
The Liquidity Management function sits in the Treasury Function of the New York Branch within the SMBC Americas division. The incumbent will support the team as an independent, critical thinker and participate in various initiatives. Additionally, the candidate will be expected to effectively collaborate with cross-functional teams, drive change, and conduct activity with a risk-owner mindset.
**Primary Responsibilities**
The job responsibilities are described herein:
+ Support the team to monitor liquidity metrics trends and driver attribution and collaborate with business lines to understand liquidity drivers. Escalate to the team leader metric breaches set forth in the policies and procedures.
+ Perform quantitative analyses needed for recalibration of the liquidity metrics limits/thresholds and updates/changes to the metrics framework.
+ Produce underlying analyses and meeting materials for senior management committees and regulatory communications on liquidity position updates, liquidity metrics framework, funding strategies, etc.
+ Support the team to conduct the annual Contingency Funding Plan ("CFP") test by performing various analyses and utilizing market/historical data and enhance the CFP as needed.
+ Develop strong partnerships with key stakeholders to adequately understand the liquidity position, continuously identify trends/risks, and follow position escalation protocols appropriately.
+ Support the team in any regulatory exams and addressing internal findings issued by 2nd or 3rd line of defense.
+ Comply with the firm's code of conduct and adhere to proper controls policies and procedures which are applicable.
**Critical Job Knowledge and Core Competenies/Skills**
+ Ability to deliver quality results that can withstand regulatory scrutiny under pressure and a fast-moving environment
+ Intellectually curious with strong analytical skills and functional knowledge of financial markets products. Additionally, a passion for technology and ability to automate various processes would set the candidate apart from others
+ Ability to build engagement by consulting with and involving others across SMBC
+ Proactively identifies process improvements and develops meaningful solutions to achieve improvements
**Requirements**
+ **Work Experience:** 2-5 years of comparable or relevant experience; Banking, Money Markets a plus
+ **Preferred Education:** BA / BS (or equivalent experience)
+ **Business fluency in the following language:** English
+ **Percentage of Travel Required:** 0-10%
SMBC's employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.
SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.
Associate T&M Specialist
Remote Job
Job Details OH-Cincinatti-ATS - Cincinatti, OH Fully Remote Full Time $65000.00 - $75000.00 Salary Up to 50% SalesDescription
We are looking for a motivated and driven Test and Measurement Specialist to join our team! In this role, you'll be responsible for promoting and selling a portfolio of test and measurement products through strategic engagement with OEMs, contract manufacturers, and engineering teams. Your goal is to blend technical knowledge with sales skills to help drive business growth, support senior sales staff, and ensure customer satisfaction, and grow sales by delivering tailored solutions that meet customer technical requirements while driving value for our supplier partners.
Essential Duties, Functions and/or Responsibilities:
Promote and sell test and measurement solutions from leading manufacturers (e.g., Keysight, Tektronix, Fluke) within an assigned territory or customer base.
Collaborate with internal account managers and field application engineers to identify and qualify new sales opportunities.
Engage with engineers, buyers, and decision-makers to understand application needs and recommend appropriate test equipment.
Conduct product presentations, hands-on demonstrations, and technical discussions to showcase product capabilities and differentiation.
Serve as a technical resource to support pre- and post-sales inquiries, including troubleshooting and integration questions.
Track customer activity, pipeline, and forecast using CRM tools.
Stay informed on the latest developments in test technology, industry trends, and competitor activity.
Represent the company at industry events, tradeshows, and customer meetings as needed.
Qualifications
Education and/or Work Experience Requirements:
Bachelor's degree in Electrical Engineering, Electronics, or a related technical field preferred. Equivalent industry experience accepted.
2+ years technical experience in the electronic components or test equipment distribution industry is required
Any sales or technical sales experience is a plus
Basic understanding of electronic components, circuits, and test instrumentation.
Ability to translate technical product features into customer value and ROI.
Strong communication skills-comfortable speaking with engineers and technical buyers.
Willingness to travel locally and regionally (up to 50%).
Ability to manage time, stay organized, and follow through on tasks.
Proficiency in Microsoft Office; familiarity with CRM systems is a plus.
Familiarity with test solutions including oscilloscopes, logic analyzers, power supplies, signal generators, and network analyzers.
A passion for technology and interest in test equipment or electronics.
CRM proficiency (preferably Salesforce or equivalent).
Physical Requirements:
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and
other federal, state and local standards.
This position requires applicants to be authorized to work in the US without sponsorship; TestEquity does not sponsor applicants for work visas.
TestEquity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.