Core Support Engineer
Information Technology Consultant Job 23 miles from Allen
About the Role
As a Core Support Engineer, you'll work closely with both our clients and internal teams to support, integrate, and onboard Telecom solutions, ensuring seamless operations and high customer satisfaction.
Key Responsibilities
Serve as the primary point of contact for a major customer, managing all maintenance and support activities.
Analyze and troubleshoot technical incidents to ensure timely service restoration.
Develop, communicate, and execute action plans to resolve issues effectively.
Ensure compliance with SLAs and maintain clear communication with the customer throughout the resolution process.
Collaborate with Level 3 Technical Support and other delivery teams to manage technical escalations.
Support customer onboarding and ensure successful integration of Telecom solutions.
Participate in the delivery process and contribute to solution integration efforts.
Technical Expertise
Strong understanding of 4G/5G network architecture, interfaces, and protocols.
Proficiency with Linux (RedHat, CentOS) and Windows Server (2012/2016).
Experience with cloud platforms (e.g., AWS, Azure).
Familiarity with cloud-native orchestration tools (e.g., Kubernetes, Docker).
Knowledge of monitoring tools (e.g., Prometheus, Grafana)
Strong telecom and network monitoring knowledge.
Preferred Skills
Experience with databases: MySQL, Sybase, PostgreSQL, Oracle.
Familiarity with virtualization environments (e.g., ESX/VMware).
Understanding of optical networks.
Knowledge of EXFO products and solutions is a plus.
Qualifications
Bachelor's or Master's degree in Computer Science or a related field (or equivalent experience).
Approximately 5 years of experience in a similar role.
System Specialist
Information Technology Consultant Job 23 miles from Allen
Dikita Enterprises, Inc. (**************** headquartered in the Dallas/Fort Worth area, is premier architectural, engineering and construction management firm with over 45 years of experience. Dikita's multi-disciplined team of engineering and construction management professionals delivers a wide range of high-quality projects, including transit build-out, transit market research, infrastructure improvements and expansion, new facilities, and capital construction services that enhance communities and drive industry standards forward. Our diversity and commitment to quality are our strengths.
SUMMARY
This on-site position will provide daily user support, administration, maintenance, and training of the client's Project Delivery department's software and applications. The client Enterprise Project Delivery System (EPDS) PMWeb, Microsoft SharePoint, Microsoft PowerApps, Microsoft Dataverse and Bluebeam. Tasks may also include development of Quality Management System (QMS) Standard Operating Procedures (SOPs) and user guides for software, and development of software, including interfaces with other software (contract management software, ERP software, etc.)
RESPONSIBILITIES
Responsible for providing prompt, friendly, customer-focused support to the client's Project Delivery department including consultants and contractors working with the client.
Logs service desk calls, email requests, and in person requests into the IT Service Management System. Responsible for updating service ticket information.
Diagnoses and resolves basic to intermediate software issues. Redirects or escalates incidents and service requests as needed.
Maintains documentation relating to processes and tools for knowledge base purposes.
Assists with the implementation and maintenance of third-party applications to support business needs.
Performs other duties as assigned.
EDUCATION, QUALIFICATIONS, AND EXPERIENCE
Associate's or technical degree in Computer Science, Information Technology, or related degree, or
In lieu of degree, 3 years of Service Desk or IT operations experience.
Effective verbal, written communication and problem-solving skills.
Resolves basic to intermediate level technology tickets escalated by Service Desk team through hands on and over the phone support.
Client focused, exceptional customer service, ability to interact effectively and cooperatively with employees at all levels.
Self-starter with ability to work independently under pressure and react quickly and in support of changing priorities.
Able to operate in fast-paced organization and handle multiple responsibilities or projects simultaneously.
Demonstrates Self-Awareness and willingness/eagerness to expand knowledge and skill base.
COMPENSATION AND BENEFITS
Compensation is based on contract specifications, estimated at $56/hour. Dikita offers a comprehensive health and welfare plan that includes Medical, Dental, Vision, Life, AD&D, Short and Long-Term Disability, 401(k) with a discretionary match, company paid licenses, certifications, and professional organization memberships.* We also offer dozens of supplemental benefits.
*Subject to repayment based on length of employment.
Preference will be given to residents of the Dallas/Fort Worth area. As a condition of your employment, you may be required to pass a background check and pre-employment drug test. You will be subject to reasonable cause drug testing during employment.
At Dikita we take pride in our diversity and inclusion. We offer a grounded and family-oriented workplace in a progressive environment with a commitment to quality and integrity.
Dikita Enterprises, Inc. is an Equal Opportunity Employer and does not discriminate against individuals based on race, national origin, age, religion, gender, disability, veteran status, or any other classification protected by law.
Information Technology Support Technician
Information Technology Consultant Job 6 miles from Allen
Required Skills & Experience
2+ Years PC Technician/Desktop Support/Field Tech Excellent customer service Skills Experience setting up Teams or Skype for Business Great Communication both written and verbal
Nice to Have Skills & Experience
A+ Network+
Job Description
This large municipality is looking to have assistance with swapping out their old phone systems hardware. They are also looking to Install Microsoft Teams hardware including phones and headsets. The right candidate will be able to: perform factory resets on phone hardware, Assist in configuring Microsoft Teams client settings, Field incoming issue/problem tickets and escalations from end-users to resolve systems issues. Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Establishes and maintains liaison relationship with business partners and TS to provide effective technical solutions. Resolves and escalates incident requests as appropriate. Ensures IT solutions meet client needs. Hours will be Monday and Wednesday starting at 6am-5pm, Tuesday, Thursday and Friday will be 8-5. All work is required to be onsite at client.
IT Support Technician
Information Technology Consultant Job 6 miles from Allen
Are you passionate about delivering exceptional service and upholding ethical standards? Our Plano-based client is in search of an IT Support Technician to join their team for a 1-year contract to hire position in Plano, TX. The IT Support Technician will respond to all requests within SLA timeframes, depending on ticket severity.
SALARY OFFERED: Up to $25/hour depending on the candidate's experience, etc.
WHAT CAN BCT OFFER YOU?
BCT pays up to 60% of medical insurance for employees
$50k paid life insurance policy
Home, Auto & Pet Insurance along with Legal & Identity Theft
Dental & Vision, 401K match, and short & long-term disability insurance
Flexible Spending Account
Exceptional company values and culture with annual Anniversary Bonuses
Referral bonuses ranging from $500 to $2,000
RESPONSIBILITIES:
Responsible for the triage and execution of IT Support requests. Requests come to the IT Support team via email, phone, and ticket submissions.
Elevate concerns or broad issues to management.
Maintain operational responsibilities.
Adhere to policy and processes. Professionally saying “no” where appropriate.
Maintain discretion with sensitive tickets such as new hires, terminations, and more.
Support the development of team training materials.
Suggest and upon approval, implement changes to enhance our systems and process within ticketing system.
QUALIFICATIONS:
Bachelor's degree in IT, Computer Science, a related field, or equivalent work experience.
Excellent MS Excel skills
Strong attention to detail & organizational skills
Strong interpersonal and communication skills.
Apply Now! CP #8474
Monitoring Support Engineer
Information Technology Consultant Job 23 miles from Allen
• User Experience Monitoring Onboarding Engineer for Glassbox Monitoring Tool for web based applications.
• Experience onboarding applications to JavaScript client capture user experience monitoring tools, especially Glassbox - If Not Glassbox, other Monitoring tools will suffice.
• Strong in JavaScript and Chrome dev tools
• Experience with other monitoring tools such as Glassbox, Tealeaf or other real-user experience monitoring tools
• Strong debugging and analytical skills
• Good communication and project management skills to work with internal application teams and engineering
• Self-starter with the ability to deliver complex solutions with minimal oversight and supervision
• Creative individual with a track record of working on and implementing innovative technology solutions
• Hands-on shell scripting and Linux system administration experience
Top 3-5 Skillsets / Experience needed (must haves):
Strong debugging and analytical skills
Experience with UX monitoring tool -- Glassbox -- in JavaScript environment(doesn't necessarily need hands-on JavaScript) -- If not Glassbox, they will consider someone with experience in Dynatrace RUM, Quantum Metrics, FullStory, ContentSquare, Tealeaf etc.
Strong JavaScript tools with Chrome dev tools.
Experience with other monitoring tools such as Tealeaf or other real-UX monitoring tools
Self-starter with ability to deliver complex solutions with minimal oversight
Top 3 Skillsets that are (nice to haves):
Hands-on Java app hosting on Linux (directly relevant to the application monitoring focus)
Experience with deployment tools like BladeLogic, Ansible, Terraform, Puppet, Chef, AutoSys
Experience in scripting languages such as Shell Script, BladeLogic NSH, Python, Perl
Wireless System Engineer
Information Technology Consultant Job 9 miles from Allen
Immediate need for a talented Wireless System Engineer. This is a 11+months contract opportunity with long-term potential and is located in Richardson, TX (Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job ID:25-71924
Pay Range: $65 - $70/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Requirements and Technology Experience:
Key Skills:5G/LTE, GCP, LLMs .
Experience in data driven modeling of LTE/5G systems, including Handover optimization, network simulator (eg ns3, OMNeT++, OPNET, etc) experience.
Good understanding of LTE and 5G technologies and wireless network architecture.
Experience with implementing positioning algorithms and map visualization.
Experience with GCP, Big Query and distributed computing in Python/C/C++, Git/GitLab.
Knowledge of LLMs, Retrieval Augmentation Generation (RAG) systems, Transformer architecture, CUDA, Deep Neural Networks and Reinforcement Learning.
Our client is a leading Telecom Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
Junior Technical Support Engineer (Recent Graduate Program)
Information Technology Consultant Job 16 miles from Allen
About Dobot
Dobot is a world leader in smart collaborative robotics and the creator of desktop grade robotic arms. Core technologies are developed in-house, including AI, system integration, intelligent sensing and more. The core team members came from Chinese Academy of Sciences, Tsinghua University, Harbin Institute of Technology, Shandong University, MIT and other prestigious academic and research institutions. Founded in 2015, Dobot Robotics is the creator of the world's first desktop grade collaborative robot. We offer 6 main product lines: CR, CRS, MG400, M1 Pro, Nova, and Magician, with more than a dozen of collaborative robot models. We are the first in the industry to offer a product line up that covers 0.5 to 20 kg payloads. To date, Dobot has sold over 68,000 collaborative robots to 140 countries and regions and has ranked first in Chinese robot exporter by volume 4 consecutive years. Dobot robots are currently operational across over 15 industries including consumer electronics, automotive, metal processing, semiconductor, healthcare, chemical and retail.
About the Team
As a leading Chinese cobot export manufacturer, the AMERICA region is one of the important regions for Dobot. The AMERICA sales organization is expanding and we are looking for team members who will help shape the foundation and future of Dobot business success in the AMERICA region. The key function of this role is to provide world class Technical Support (on robots and applications) and Training to our partner network. The USA branch office is located in Dallas, Texas. This is an onsite role.
Provide expert technical support to our channel partners and end users Reporting directly to our Regional Head, you will be responsible for supporting our channel partners and end users. Technical support will be handled through either email, telephone or on site at our users' premises. You will be travelling approximately 90 days a year. Your role will include the following tasks:
Providing technical support to channel partners
Providing robotic application support and consultations to channel partners and Dobot sales team
Developing/ Translating technical training curriculums and conducting technical training courses for channel partners and technical workshops for end users
Developing partners and users' technical knowledge and competencies in Dobot robots and applications
Preparing/Translating technical documentation
Participating in customer visits
Participating in trade shows and seminars
Developing applications for trade shows and seminars
Machine repair
Qualifications
The ideal candidate has:
Bachelor degree or higher in Engineering/Computer Science related subject
Minimum one years' experience(including research projects) in robotics or automation industry
Experience in designing and integrating robotic applications
Experience in conducting seminars/ trainings
Excellent in troubleshooting and diagnosing issues
Excellent computer and interpersonal skills
Proficiency in a high-level programming language such as C++/Java/Python/Lua (a plus)
Why Join Us
We offer an exciting job with great professional challenges and the opportunity for you to influence your own progression. We emphasize an informal and open work environment where you will have plenty of opportunities to influence and be part of making a difference.
Technical Business Consultant
Information Technology Consultant Job 6 miles from Allen
Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.
Job Description
Palo Alto Networks is seeking a Technical Business
Consultant to join its Planning & Operations team supporting the Worldwide Technical Solutions GTM motions. You will play a pivotal role in shaping the future of our technical selling capabilities. You will become deeply embedded within the business, gaining a thorough understanding of their priorities and go-to-market strategies. You will then partner closely with our IT organization to translate these insights into impactful tool enhancements that directly support and elevate the technical selling community. This role offers the chance to drive significant improvements, streamline processes, and contribute to the overall success of our global sales efforts.
Strategic Alignment & Business Acumen
Immerse yourself in the Worldwide Technical Solutions organization to understand business priorities, challenges and go-to-market motions
Collaborate with business stakeholders to align on quarterly initiatives and identify opportunities for
technology-driven innovation that supports the future state of the business
Contribute to the development and execution of strategic plans to modernize tooling and processes for the technical selling community
IT Partnership & Solution Definition
Forge strong relationships with key stakeholders within IT to effectively communicate business needs and drive the prioritization of tool enhancements
Actively listen to and analyze business requirements, asking insightful questions to uncover underlying needs and pain points.
Translate business requirements into clear and concise technical specifications, including user stories, use cases, and process flow diagrams
Maintain and manage a comprehensive backlog of tool enhancements and a corresponding roadmap, ensuring alignment with business priorities and IT capabilities
Agile Collaboration & Delivery
Actively participate in Agile ceremonies (sprint planning, reviews, retrospectives) to ensure developed features accurately reflect business needs and deliver value
Provide ongoing clarity and context to the development team regarding business objectives and expected outcomes
Contribute to the successful delivery of tool enhancements, ensuring they meet business requirements and are effectively adopted by the technical selling community
Future-Forward Thinking & Automation
Stay
informed about the impact of emerging
technologies, particularly AI, on the future of the business and identify opportunities for strategic implementation
Collaborate with stakeholders to develop and implement plans for leveraging automation and modern tooling to enhance the efficiency and effectiveness of the technical selling community
Qualifications
6+ years relevant experience in a global role that involves understanding business processes and translating them into actionable requirements
Demonstrated ability to effectively communicate with both business stakeholders and IT teams
Strong analytical and problem-solving skills, with the ability to understand complex business problems and propose
technology-driven solutions
Experience in gathering and documenting business requirements through various methods (e.g., user stories, use cases, process flows)
Familiarity with software development lifecycles (SDLC), particularly Agile methodologies
Excellent verbal and written communication skills, including the ability to present
information clearly and concisely to different audiences
Strong organizational and time management skills, with the ability to manage multiple tasks and priorities
Skilled in tools such as SFDC, Tableau, Workday, Excel, Google Suite
Understanding of technical industry, with focus on technical selling community
Experience with understanding product vision, roadmap and GTM strategies
Proficient with applications, tools, and methodologies used to organize, manage, report progress, and deliver programs and projects
Experienced in driving large cross-functional programs/initiatives, building relationships, and leading through influence
Effective executive-level verbal and written communication and comfort with both technical and business discussions with senior audiences
Additional
Information
The Team
The Worldwide Shared Services team is dedicated to empowering Palo Alto Networks' go-to-market teams through innovative solutions and strategic guidance to drive superior outcomes. We strive to equip our teams with the expertise and resources needed to make a meaningful and lasting impact with the customers we serve while achieving sales excellence. We are committed to fostering an environment where our team members can thrive, creating a culture of collaboration and knowledge sharing to drive collective growth and success.
Planning and Operations provides operational excellence for the Worldwide Shared Services team, including budget, program management, analytics, and headcount.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $142000 - $208000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Our Commitment
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at
[email protected].
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic
information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your
information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.
FAB IT Solutions Manager
Information Technology Consultant Job 23 miles from Allen
Unlock a Transformative Leadership Opportunity in Semiconductor Manufacturing
Are you a senior technology leader with a passion for innovation, automation, and digital transformation? This is your chance to play a pivotal role in shaping the future of semiconductor manufacturing at a leading global company. If you have extensive experience in manufacturing IT, software engineering, AI/ML technologies, and data analytics, this is the opportunity you've been waiting for.
Company Overview
The company is a global leader in semiconductor design and manufacturing, producing cutting-edge analogue and embedded processing chips that power industries such as automotive, industrial, personal electronics, and communications. With a market capitalization exceeding $150 billion and annual revenue of $18-20 billion, the company operates in over 30 countries and employs more than 30,000 people worldwide.
Role Overview
The Fab IT Solutions Manager will take on a high-impact leadership role overseeing IT solutions across the company's semiconductor fabrication facilities. This individual will be responsible for driving the digital transformation strategy, focusing on enhancing factory efficiency, data utilization, and manufacturing execution systems (MES). The company is looking for someone to help manage the journey towards a fully automated manufacturing process, leveraging the latest in AI/ML, automation, and data analytics.
This position will report directly to senior leadership and manage a team of 5 direct reports, overseeing a total of 100 employees. As part of the company's long-term strategy, the role will be integral in driving automation and optimizing operations across multiple fabs.
Key Responsibilities
Digital Transformation Leadership: Develop and drive the technology platforms strategy for manufacturing, quality, and automation. Spearhead the rollout of digital transformation initiatives within semiconductor fabrication facilities.
AI/ML and Automation Strategy: Evaluate, integrate, and advance AI/ML, automation, and MES solutions to improve factory operations and decision-making capabilities.
Organizational Leadership: Lead and inspire multiple IT teams responsible for software development, MES modeling, tool automation, fault detection, statistical process control, and user interface design.
Data Systems and IT Infrastructure: Oversee data security, IT infrastructure, and on-premise private cloud solutions to ensure the robustness of systems supporting fab operations.
Cross-Departmental Collaboration: Partner with manufacturing leadership to ensure seamless integration of IT and manufacturing systems. Drive end-to-end digital transformation in semiconductor fabs, optimizing data collection and analytics-driven decision-making.
Expansion and Growth: Support the expansion of new manufacturing facilities, including those launching in the near future, ensuring IT infrastructure and systems scale effectively.
Skills Required for Success
Leadership: Proven experience leading large, multi-geographical IT teams (100-200 employees, with 5-6 direct reports).
Industry Expertise: Strong background in manufacturing IT within semiconductor or large-scale industrial operations.
Digital Transformation: Deep knowledge and hands-on experience in driving digital transformation, including factory automation and the implementation of advanced AI/ML solutions.
Technical Proficiency: Expertise in Python, data systems engineering, automation technologies, and cloud security.
Strategic Vision: Ability to influence key stakeholders, define technical roadmaps, and foster a culture of innovation, agility, and collaboration.
Communication: Strong ability to translate complex technical concepts into actionable business strategies for diverse teams and senior leadership.
Key Selling Points
Impactful Leadership: This role offers the opportunity to shape and lead the digital transformation strategy for one of the world's most advanced semiconductor companies.
Industry Innovation: Lead the adoption of cutting-edge technologies such as AI/ML and automation, directly influencing the future of semiconductor manufacturing.
Competitive Compensation: A highly attractive base salary of $250,000 - $330,000, with an annual bonus potential of 20%, equity package as well.
Growth and Expansion: Play a pivotal role in supporting the company's global expansion, including the launch of new fabs and the automation of manufacturing processes.
Global Reach: Be part of a company with a strong global presence, driving innovation in multiple industries and changing the landscape of semiconductor technology.
This role is designed for a visionary leader who thrives in high-tech, fast-paced environments and is ready to take on the challenge of transforming manufacturing through advanced technology. If you're looking for a role where you can have a lasting impact on the future of semiconductor manufacturing, apply today!
Deployment Engineer
Information Technology Consultant Job 6 miles from Allen
The NPC Deployment Engineer will be assigned to Project Delivery Activities as main responsible for deployment of cloud native NPC application, will be responsible for integration activities, writing RSV rules, running acceptance activities with customer, ensuring the proper implementation of requirements, in close cooperation with the project team & all other stakeholders.
Relevant Tasks:
============================
• Deployment & Integration
• Policy Rules development & validation
• High/Low Level Design/CIQ ( IP & NW Design ) preparations
• Test Strategy preparation ( SVS )
• Support to Test execution & Acceptance
• Troubleshooting & reporting
• Scripting
• Tracking Reports
Technical Skills & Experience:
===================================
• Experience within SW Telco solution and / or integration.
• Experience of 4G & 5G network, call flows & Network level Use-cases
• Experience on Application integration projects, has worked in complex telecom projects
• Competences on TCP/IP/TLS & main Protocols : Diameter ( Gx-Rx-Sy-Sd )/ HTTP2(N7-N15-N28-N36)/ SIP / Sigtran / SOAP-XML / SNMP
• Working Cloud knowledge ( VNF, CNF ) & related products ( CBIS/CBAM - NCS/NCP/AWS/OCP/GCP) or platform VmWare/Openstack
• CKA certified or very good knowledge with strong hand-Ons on Kubernetes
• Familiarity Mobile Network Integration, VoLTE & IMS would be important
• Advanced competence of NW Architectures/Products & International standards : 3GPP/ETSI
• Basic knowledge of Policy software solution portfolio based on 5780DSC/SPS-P/ NPC is a notably add-on
• Previous experience with Policy/Packet core systems and frameworks
• Knowledge of Unix/Linux OS's & Databases ( Aerospike/MariaDB/Oracle/SQL )
• Understanding of Project Life cycle
• Involvement in NPC Field Trials/ Demos
Absolutely required:
========================
• To be able to work in a dynamic work environment under tight deadlines
• Self-starter & motivated
• Good written/ oral communication skills in English
• Quick learner
• Ability to analyse technical problems around product installation/configuration/integration/test
• Team player, with ability to work in cross-functional teams
• Willingness to travel for short duration for project execution
• Overall good understanding of Telecom/Datacom networks including software concepts
• Ability to clearly read, understand & articulate technical issues
• Hands-on solution integration skills
Time zone: The NPC deployment engineer will be required to be available/work in the time zone of the customer allocated to him.
Qualifications: Engineering Degree or equivalent with experience in the Telecom software integration/validation space, ideally in the Policy domain
Strategic Construction Leader - Critical Infrastructure
Information Technology Consultant Job 23 miles from Allen
A rapidly growing developer of state-of-the-art mission-critical facilities is seeking an accomplished and driven Strategic Construction Leader to oversee the execution of large-scale infrastructure development projects. This pivotal role will lead the full lifecycle of complex builds-delivering on cost, quality, and speed within an environment known for innovation and excellence in operational uptime.
This position offers the opportunity to play a key role in high-impact infrastructure projects that support large-scale digital operations across diverse industries. If you thrive in a fast-paced environment, enjoy navigating technical challenges, and want to make a real impact at scale, this is your calling.
This Role Offers:
The opportunity to lead high-visibility infrastructure projects that directly support the evolving needs of the digital economy.
A dynamic and fast-paced environment where your expertise in construction management and technical systems will drive tangible outcomes.
Collaborative partnerships with cross-functional teams, vendors, and executives in shaping project strategies and delivery.
A culture that values innovation, operational excellence, and forward-thinking design practices.
Competitive compensation, travel opportunities, and the ability to influence large-scale, mission-driven development initiatives.
Focus:
Drive full-cycle management of large capital development projects-from planning through delivery-with a focus on high-performance electrical and mechanical systems.
Coordinate with cross-functional teams to guide project strategy, permitting, procurement, and delivery for mission-critical infrastructure builds.
Lead budget management efforts, overseeing real-time cost tracking, reporting, and capital expenditure justification to executive leadership.
Partner with internal stakeholders and external vendors to develop and negotiate scopes of work and project contracts.
Direct contractor performance and ensure alignment on construction timelines, safety, and quality expectations.
Serve as a liaison with utility providers, architects, engineers, and other stakeholders throughout design, construction, and commissioning phases.
Facilitate Owner-Architect-Contractor (OAC) meetings, creating clear communication channels and consistent project updates.
Contribute to environmental initiatives, including integrating recycling strategies into construction phases.
Own documentation processes, project tracking systems, and compliance milestones throughout development.
Skill Set:
Bachelor's degree in Construction Management, Engineering, Architecture, or a related field required.
Background in structural, civil, or electrical engineering is a plus.
7+ years of experience in managing complex construction projects with a heavy focus on mechanical, electrical, and plumbing (MEP) systems; direct exposure to mission-critical environments (e.g., data centers, telecom hubs, etc.) strongly preferred.
Background in large-scale real estate development or construction management.
Demonstrated leadership across at least two of the following disciplines: general contracting, project accounting, procurement, construction management.
4+ years leading technical teams and external partners, with a hands-on management approach.
Strong problem-solving acumen, with a record of delivering projects on schedule and within budget constraints.
Deep knowledge of construction sequencing, contract negotiations, and change order management.
High proficiency with construction project software including Microsoft Project and Office Suite.
Willingness to travel up to 25% to oversee active build sites and partner with on-site stakeholders.
About Blue Signal:
Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at bit.ly/46Gs4yS
Production - Technical Sub Contractor #104200156
Information Technology Consultant Job 23 miles from Allen
Disclaimer: This posting will re-direct you to Unitek Career page and submitting your application will take up to 5 minutes. Should you want to skip the step, please feel free to reach us or send your resume directly to ***********************
Unitek Technical Services provides supplier management, development, and related technical services to corporations around the world.
This is a Technical Subcontract Management (TSM) field support position. The TSM will be responsible for providing onsite support at multiple Lockheed Martin (LM) major system and airframe suppliers primarily located in/around (DFW). Approximately 90% of the TSMs time will be spent onsite at a LM supplier facility.
A TSM is a member of the Supply Chain Management (SCM) team that LM Aeronautics uses to minimize disruptions to the supply chain by providing “in the field” oversight of supplier execution. As a project manager overseeing multiple LM Suppliers, daily activities will include: working with supplier personnel to prioritize components through manufacturing, validating the status of the deliverable parts and providing detailed status to LM procurement, preparing plans to reduce/prevent shortages, identifying risks in the supply chain, and developing risk mitigation plans to minimize the potential impact to LM.
Candidates should have an understanding of production processes as they relate to aircraft systems components and avionics equipment, machined part fabrication, tooling fabrication, and lean manufacturing. The candidate should be a self-starter that is capable of analyzing supplier processes and developing improvement plans in collaboration with personnel from both the supplier and LM. The candidate will regularly collaborate across multiple functions (within LM and at the supplier facility), including production, procurement, quality, and engineering, in order to expedite parts/assemblies that are required to support each of the LM Aeronautics Lines of Business (LOB).
The success of the person in this position will greatly depend on his/her ability to communicate clearly and effectively with supplier personnel at varying levels of an organization. The candidate should have strong interpersonal skills and be able to build relationships quickly with multiple stakeholders.
Additional Notes:
Frequency of visit 30-40 hours per week
The work scope of this position will require the candidate to live in/near 50 miles radius of (Dallas/Fort Worth, TX). Occasional travel to other locations around DFW or the surrounding states may be required
Applicant must be a US Citizen; we are unable to sponsor at this time
W2 contract position to work on as needed basis
Senior IT Manager, Global Service Delivery
Information Technology Consultant Job 23 miles from Allen
At Canadian Solar, our vision is to make lives better by bringing electricity powered by the sun to millions of people worldwide. As a leading manufacturer of solar panels, inverters, and energy storage solutions, we've been an industry front-runner since our founding in 2001. Our commitment to sustainability is reflected in all parts of our organization as we navigate the complexities of a booming industry.
Throughout Canadian Solar's subsidiaries, e-Storage, Recurrent Energy, MSS and CSI Solar Co., we invest in our employees' growth. Our training programs and promotional opportunities ensure we all can continue to learn. We understand the importance of work-life balance and provide various flexible work options to support our employees' well-being. Join our team to "Make the Difference" by creating a lasting positive impact on the world and the communities where we operate.
Location:
This is primarily an on-site position which requires daily office attendance (5 days per week) in one of the following locations: Walnut Creek, California; Mesquite, Texas; Kitchener, Ontario Canada or Louisville, Kentucky. We're searching for someone with a preference for in-person collaboration and a knack for enabling others who are under tight deadlines within a complex global company. Some flexibility for hybrid work is available to support periodic personal appointments or project work on a case by case basis.
Position Summary:
CSI Solar is seeking a Senior IT Manager, Global Service Delivery to lead the operations and talented employees of the Global IT Service and Support Desk across three business units in multiple global locations. This exciting role will help us build upon an already best-in-class structure with established SLAs and ambitious performance goals. You'll have ownership of the end-to-end IT service lifecycle, including incident, request, change, and problem management-ensuring operational excellence, responsiveness, and a seamless support experience across the organization.
The primary goal of the Senior IT Manager, Global Service Delivery is to ensure users are receiving proactive, customer-centric technical support provided by the Global help desk team. In addition to overseeing the daily operations of the Global Help Desk, you'll also guide employee career development and performance coaching. Candidates should have a passion for developing support staff, driving continuous process improvements that align with business and user needs.
Essential Functions:
Help Desk Operations & Customer Engagement
Guide day-to-day operations of the help desk, coaching your teammates to execute daily duties such as ticket triaging, escalation, and resolution for internal and external clients
Create & monitor KPIs and SLAs, using data to identify performance trends, resolve gaps, and continuously improve internal client satisfaction
Oversee workforce planning, scheduling, and capacity management to ensure consistent support coverage across all locations
Oversee asset management of IT equipment, including procurement, inventory tracking, and lifecycle management
Collaborate with cybersecurity, DevOps, and infrastructure teams to ensure endpoint security, system availability, and compliance with corporate standards
Service Delivery Excellence & Strategic Project Leadership
Define and enforce ITIL-aligned processes for incident, problem, and change management. Drive continuous improvement using Lean Six Sigma methodologies
Collaborate with global leadership in HQ to align regional IT policies, ensuring compliance with GDPR, SOX, and cybersecurity standards
Design user-centric service catalogs and knowledge bases, utilizing NLP-driven analytics to address recurring end-user pain points
Own regional IT budgets, including OpEx/CapEx planning for infrastructure upgrades, AI tools, and vendor contracts
Partner with Finance to conduct ROI analysis for cloud migrations, automation initiatives, and outsourcing partnerships
Negotiate cost-effective vendor agreements for hardware, software, and managed services
Qualifications:
Bachelor's degree in computer science, IT, or related field; MBA or Master's preferred
10 + years in an IT service delivery, help desk, or technical support management role, preferably in an energy, infrastructure, or services environment
Strong technical understanding of IT infrastructure, networking, remote support, and enterprise platforms (Office 365, Active Directory, etc.)
Experience working with ITSM tools (e.g., ServiceNow, Autotask, or similar)
Strong experience in change management, project management, and vendor relationship management within global organizations that have multiple entities
Excellent organizational and multitasking skills, especially in fast-paced, distributed operations
Familiarity with ITIL framework and cybersecurity principles is a plus but not required
Occasional travel of less then 15% may be required to client locations or regional offices
Bilingual skills in Mandarin Chinese is highly desirable but not required
Flexible to attend meetings as needed during various non traditional hours in order to best support a global team across many time zones
Canadian Solar offers a competitive salary plus fully comprehensive benefits and performance bonus package based on an annual objective achievement. Our generous benefits package includes a 401(k) Retirement Plan, medical/dental/life/disability program, PTO and sick days. This is a full-time position.
The pay range for this position varies based on location. The pay range for Walnut Creek, CA is $130,000 - $150,000 USD. The pay range for Kitchener, Canada is $130,000 - $160,000 CAD. The pay range for Mesquite, TX and
Louisville, Kentucky
is $115,000 - $135,000 USD. These ranges represent annual base salary only, without regard to location, and does not include bonuses or incentives that pay quarterly or benefits that may apply. The pay range for this role is subject to change.
Canadian Solar Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.
System Engineer
Information Technology Consultant Job 36 miles from Allen
An Avionics Systems Integration Test Engineer job in Arlington, TX is currently available through Belcan at one of our key aerospace clients. To be considered for this role, you will have a Bachelors of Science in Systems Engineering and 10 or more years of relevant experience.
As a Systems Engineer you will be using your skills and expertise to research, architect, model, simulate, test, certify, and improve cutting-edge products and services. You'll be developing complex system architectures within contextual modeling platforms, ushering them from operational concept through preliminary and detailed design, simulation, and test using progressive tools.
In this role, you will be responsible for creating, maintaining, validating and verifying aircraft avionics software and hardware requirements. As a cross-functional engineer, you will take system-level ownership of new products and processes throughout the product lifecycle, ensuring that all requirements are thoroughly verified and documented.
The ideal candidate will possess a strong understanding of software practices and terminology, enabling them to identify when to raise questions to ensure the successful completion of tasks. You should be bright, imaginative, and a capable technologist with excellent communication skills, seeking an environment where you can influence the direction of the organization and be a key contributor to the overall success of the business.
Required Qualifications:
· Bachelors of Science degree in Systems Engineering or related discipline and typically 10 or more years of relevant experience
· Relevant work experience may be considered in lieu of required education
· Demonstrated knowledge of engineering principles and practices
· Experience working in multi-disciplinary design and development teams
· Thorough understanding of requirements management, functional requirements parsing, derivation, and allocation; systems design, systems integration, technical risk identification and management strategies, and Verification and Validation (V&V) principles
· Due to the nature of the work performed, US Citizenship is a REQUIREMENT!
Preferred Qualifications & Skills:
· Experience with requirements management tools such as DOORS, Jama, Cameo
· Experience with system modeling tools such as NoMagic, MATLAB, Simulink
· Software architecture experience
· Experience developing software interface control documents
· Experience developing and managing requirements specifications
· Decomposition of requirements and design experience
· Practical knowledge of industry standard system design principles, to include, but not
· limited to requirements management, Model Based System Engineering (MBSE)
· Application of system engineering tools and principals to aircraft avionics
· Experience with regulatory certification of aircraft (DO-160, DO-178, DO-254, ARP4754, etc.)
· Experience or certification in INCOSE standards
· Background in the Aerospace and Defense Industry
· Ability to administer baseline definition and maturation in a complex development setting, including the use of high impact trade studies and other measures
· Exposure to establishing and tracking key Technical Performance Measurements (TPM)
We provide a competitive pay and benefits package. This position is offering a salary range of $110,000 to $140,000. Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.
As an employee with Belcan, you will be part of one of the largest engineering firms in the United States. We maintain a small company atmosphere as well as open communication at all levels of our organization, allowing for much more dynamic decision-making processes. We offer flexible schedules as well as an excellent mentoring system to ensure that you have all the knowledge and tools you need to meet a diverse range of engineering challenges. You will also have opportunities to advance to positions of greater responsibility, including management roles. Your hard work and professional dedication will be rewarded with a competitive compensation package. Build a challenging and rewarding career with an industry leader!
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EOE/F/M/Disability/Veterans
Systems Engineer, Atlassian Platform
Information Technology Consultant Job 46 miles from Allen
Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our work culture is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
The IT Atlassian team owns and manages Jira, Jira Service Management and Confluence at Coinbase. This role works across the global IT organization while also partnering closely with strategic cross-functional stakeholders and executes on a roadmap to drive usage, adoption and user satisfaction for all of our internal customers.
What you'll be doing:
Technical support and administration of the Atlassian product suite including Confluence, Jira Software, and Jira Service Management and related plugins
Collaborate with end users to design and implement automation rules and scripts to meet business requirements
Maintain runbooks and related documentation
Customizing workflows, issue types, fields, and screens to meet the needs of the organization
Setting up and configuring dashboards and reports to provide project status and progress visibility
Advise users on how to optimize their use of these applications to support/ align with related business processes
Evaluate and implement plugins and integrations
Participate in all agile ceremonies
Participate in testing and implementing upgrades
Work with IT Product Managers and Engineers on larger initiatives
Developing and maintaining integrations with other systems, such as source control and build systems
Troubleshooting and resolving technical issues with internal toolings
Training and supporting end-users on the use of Jira
What we look for in you:
At least 2-3 years enterprise-level experience in Jira and Confluence system administration
Strong knowledge of Jira and Confluence configuration, administration, and integration
Experience with Jira plugins and Atlassian Marketplace applications
Familiarity with agile methodologies and project management workflows
Evaluate customer requests and tease out the underlying requirements and use cases
Strong communication and collaboration skills
Ability to work independently and in a team environment
Communicate in a clear and concise manner
Ability to work effectively in a remote-first work environment
Nice to haves:
Experience with with linux operating systems
Able to generate basic scripts in groovy, SIL, python, or go
Experience in automating EC2 or containers deployment
Atlassian certification ACP-100 Jira Administration for Data Center and Server
Strong security understanding
Experience working in a highly regulated environment
Experience in a fast-paced, high-growth company
ID: P66317
#LI-Remote
Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)).
Pay Range:
$135,320-$159,200 USD
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice here. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.
Benefits at Coinbase
Medical Plan, Dental and Vision Plan with generous employee contributions
Health Savings Account with company contributions each pay period
Disability and Life Insurance
401(k) plan with company match
Wellness Stipend
Mobile/Internet Reimbursement
Connections Stipend
Volunteer Time Off
Fertility Counseling and Benefits
Generous Time off/Leave Policy
The option of getting paid in digital currency
Learn more about our mission
Global Workload Automation Systems Engineer
Information Technology Consultant Job 36 miles from Allen
Why GMF Technology? GM Financial is set to change the auto finance industry and is leading the path of embarking on tech modernization - we have a startup mindset, and preserve our small company culture, in a public company environment with financial stability and intense growth over a decade-plus history. We are data junkies and trust in data and insights to advance our business objectives. We take our goal of zero emission, zero collision, zero congestion, and zero friction very seriously. We believe as an auto finance market leader we are in the driver's seat to lead us in the GM EV mission to change the world. We are building global platforms, in LATAM, Europe, China, U.S. and Canada- and we are looking to grow our high-performing team. GMF is comprised of over 10,000 team members globally. Join our fintech culture within a Blue-Chip company where we are changing the way we use technology to support our customers, dealers and business.
Flexible hybrid work environment (onsite 2 days a week/3 days remote) at our Arlington (AOC1), TX office.
Please note: We are unable to provide any type of sponsorship for this position at this time.
Responsibilities
About this role
The Global Workload Automation Systems Engineer, under the general direction of the Global Workload Automation Manager, will assist in tasks critical to the team's success. This individual will be responsible for attending project meetings and assist in gathering and documenting infrastructure and security requirements. This individual will also become familiar with all compliance, regulatory and security requirements, adhering to all corporate policies and standards. The Global Workload Automation Systems Engineer supports the administration and optimization of workload automation tools used by GMF IT. They perform design, deployment, migration and scheduling of batch workloads when needed and assist other GMF IT teams in learning the technology for their own departmental advantage. Provides expert level support in isolating faults and failures in complex flows in support of time critical jobs and batch completions. The individual in this position will serve as a system and application expert supporting batch innovations, optimization of new and existing workloads, on-boarding new applications, software problem resolution and aiding in the execution and delivery of related IT Services.
Job duties
Configures and sustains workload automation platforms and related technologies
Works cross-functionally to analyze and resolve automation system problems
Collaborates with external and internal customers to analyze information needs and functional requirements and provide deliverables as needed
Provides innovational guidance and support for batch automation to provision new capabilities
Supports batch engineers / schedulers across various teams to help identify and recommend modifications to procedures, system parameters, threshold monitoring triggers, security requirements, etc to improve operational support and efficiency
Supports development of utilities required for batch optimization and reporting
Design and create scheduling / automation tool configurations and scripts to efficiently detect and report on product performance
Provides support in development and customization of user interfaces into the workload automation tools and technologies
Provide application onboarding support to new workload automation users and teams
Develops and maintains system, process and training documentation
Perform other duties as assigned
Conform with all company policies and procedures
Qualifications
What makes you a dream candidate?
Knowledge
General working knowledge of networking concepts including TCP/IP, Subnetting, Routing, DHCP, Command line and DNS
Good knowledge of operating systems, applications and associated hardware (eg, Windows Desktop OSs, Windows Server OSs, OS/, UNIX/Linux)
Must have a broad understanding of enterprise computer hardware/software and corporate information systems
Working knowledge of VB Script and or PowerShell
Working knowledge of WAN security and design
Skills
Ability to accept change and to adapt to shifting organizational challenges and priorities
Ability to manage multiple tasks at one time while remaining cool under pressure
Ability to prioritize tasks and ensure their completion in a timely manner
Advanced ability to analyze problems, correlate data from multiple sources and communicate pertinent information to the appropriate support teams
Excellent analytical and troubleshooting skills
Strong interpersonal, verbal and written skills
Proven performance in application administration and engineering
Familiarity with ITIL Service Management framework principles preferred
Proficiency at coding scripts in Unix, Linux and Windows system languages to facilitate workload automation interface needs
Ability to identify, develop, document and implement industry best practices centered on workload automation technologies
Embraces diversity of ideas from team members and leaders and incorporates the same into creation of standard processes and procedures
Education and Experience
High School Diploma or equivalent required
Bachelor's Degree in related field or equivalent work or military experience preferred
3-5 years of relative IT experience preferred
What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.
Compensation: Competitive pay and bonus eligibility
Work Life Balance: Flexible hybrid work environment, 2-days a week in office
#LI-SG1
#LI-Hybrid
SAP BRIM SOM Consultant
Information Technology Consultant Job 23 miles from Allen
Title: Lead Applications Developer (SAP BRIM SOM)
We are seeking a skilled SAP BRIM SOM Consultant to support the design, configuration, and implementation of SAP Subscription Order Management (SOM) within the SAP Billing and Revenue Innovation Management (BRIM) suite. This role will be responsible for solution design, managing order lifecycle orchestration, and ensuring seamless integration with FICA-CI within BRIM.
Key Responsibilities:
Lead the implementation and customization of SAP SOM to support contract-based products and services.
Design and configure product modeling, order decomposition, and orchestration logic within SOM.
Collaborate with stakeholders across business (Sales, Product, Finance) to capture order management requirements.
Drive integration with Convergent Mediation (SAP CM), Convergent Invoicing (SAP CI), and FICA.
Manage end-to-end order lifecycle from quote to activation, ensuring data consistency and billing readiness.
Work with SAP Configuration and Development teams to build API-based with upstream systems.
Conduct solution fit-gap analysis and develop functional specs and system design documents.
Partner with testing and QA teams to validate SOM scenarios (activation, suspension, product changes, revisions, cancellations).
Provide post-go-live support, issue resolution, and system enhancements based on business feedback.
Required Qualifications:
8-10+ years of experience in SAP BRIM, with 5+ years specifically in Subscription Order Management (SOM).
Deep knowledge of SAP S/4HANA, SAP BRIM modules, and SOM data models (order items, product bundles, technical resources).
Hands-on expertise in order orchestration and integration scenarios.
Experience working with SAP CC, CI/FICA, and CM in a subscription business model.
Strong understanding of Master Data (Business Partner, Technical Resource, Product Bundles) and their impact on order processing.
Familiarity with SAP AIF, SAP PO/PI, and REST/SOAP-based integration methods.
Proven ability to collaborate across functional and technical teams in Agile or hybrid environments.
Excellent problem-solving, communication, and documentation skills.
Preferred Qualifications:
Experience in industries such as telecom, media, utilities, or high-tech with subscription business models.
Exposure to CRM/commerce systems integrated with SAP SOM.
SAP Certification in BRIM/SOM or S/4HANA is preferred.
ServiceNow System Administrator
Information Technology Consultant Job 23 miles from Allen
Job Description
We are searching for a ServiceNow Administrator - someone with hands-on ServiceNow system support and implementation experience. The ideal candidate will have hands-on experience with ServiceNow administration, configuration, maintenance, and CMDB knowledge. Strong verbal and written communication skills are critical in this role due to the dynamic nature of collaborations with our internal teams, leaders, customers, stakeholders, vendors, and external teams.
Key Job Functions:
Proactive Operations and Environment Maintenance
Develop and configure ad-hoc ServiceNow enhancements/configurations
Own issues and bring them to resolution as quickly as possible while providing proactive updates
Strong communication skills
Support architecture of platform and work with teams for implementation of tools and plugins
Define KPIs for and monitor CMDB data quality
Finding solutions from previous cases using the Knowledge Base
Ensure ADO tickets are properly updated and asset management system is properly updated.
Create clear and concise technical and process documentation
Be proactive in taking ownership of tasks and managing them through completion and knowing when to ask for help
Flexibility to learn new technologies and quickly adapt.
Other duties as assigned.
Key Job Functions:
Strong knowledge of ServiceNow
Strong Knowledge of Office products
Strong Understanding of CMDB management
Understanding of Active Directory
Understanding of Discovery Tools (Discovery and SCCM)
Understanding of ADO
Basic analytical and problem-solving skills
Strong interpersonal skills to interact with clients and team members
Strong organizational skills
Strong communication skills
Ability to work independently but also in a team environment
College degree or equivalent combination of education and experience
Experience with end user services, information technology or related field preferred
Systems Engineer
Information Technology Consultant Job 34 miles from Allen
Key Responsibilities:
Support application systems engineering within a hybrid cloud infrastructure.
Collaborate with development teams to improve production insights, automation, and system resilience.
Use observability tools to monitor system health and performance (e.g., Splunk, Datadog).
Apply ITSM practices including Incident, Change, and Problem Management using tools like ServiceNow.
Automate infrastructure using Python, Shell scripting, PowerShell, and tools like Ansible, Terraform, and Rundeck.
Build and maintain resilient systems in cloud environments (Azure or AWS).
Work with container orchestration platforms, preferably Kubernetes.
Participate in an on-call rotation and respond to production issues efficiently.
Required Skills and Qualifications:
Bachelor's degree in Computer Science, Engineering, or a related field (Master's preferred).
Experience in systems engineering, SRE, or DevOps environments.
Hands-on experience with monitoring and observability tools (Splunk, Datadog, Grafana, etc.).
Proficiency in cloud development (Azure or AWS), infrastructure as code, and CI/CD pipelines (Jenkins, uDeploy).
Experience with container orchestration (preferably Kubernetes).
Strong scripting skills in Python, Shell, or PowerShell.
Familiarity with ITSM tools and processes (ServiceNow, Incident/Change/Problem Management).
Strong communication skills and the ability to work cross-functionally.
Preferred Qualifications:
Experience in both Linux and Windows environments.
Cloud migration experience.
Demonstrated ability to improve system scalability and resiliency.
Quick learner and collaborative team player with a systems-thinking mindset.
Mainframe Technical Support Engineer
Information Technology Consultant Job 6 miles from Allen
Insight Global is looking for a Mainframe Technical Support Engineer to join a leading client in Dallas, TX. This position is responsible for providing technical support for complex issues involving Mainframe Storage Management software to ensure our customers achieve their desired business outcomes. Technical Support Engineers are expected to deliver a superior customer experience by exhibiting technical expertise and timely and clear communications.
REQUIRED SKILLS AND EXPERIENCE
- 5+ years of related professional experience in a mainframe environment as a storage architect, engineer, or aministrator - Experienced with z/os - Knowledge of mainframe technologies like JCL, ISPF, REXX, USS, etc - Experience with mainframe storage products like DFHSM, RMM, Vantage, Disk Backup, Restore, Allocate, CA 1, etc.) - Great communication skills - Ability to work in an on call rotation - Bachelor's degree
*This job pays up to $115,000 Annually*