What does an Information Technology Director do?
An information technology (IT) Director is an individual responsible for the management, strategy, and execution of an organization's IT infrastructure. He/She supervises a team of workers while working with the organization's management and external vendors and advisors. Aside from managing workers, an IT director should possess problem-solving skills and an aptitude for organizational thinking. An IT director must also identify new market opportunities and should lead an effort to improve the organization's IT process.
Information technology director responsibilities
Here are examples of responsibilities from real information technology director resumes:
- Lead the implementation of the ServiceNow ITSM solution.
- Work with customers and internal management to create and manage acceptable SLA standards and measurements.
- Manage the migration of email system for 400 plus users from Novell GroupWise to Google Gmail.
- Manage the QA department and oversee the support of all storage for the company and its outsource customers.
- Perform resource planning for a portfolio of projects via prioritizing the demand queue and successfully managing business relationships.
- Lead the prototyping of a Microsoft SharePoint implementation that customize the look & feel to support the organizational requirements.
- Create and refine business processes and procedures for performing portfolio management across the enterprise.
- Establish governance model with customers and senior management to ensure oversight on content and technology.
- Adopt ITIL framework result in improve; service management, technology management, application development and operations.
- Provide process improvement guidance to ITSM processes.
- Develop procedures, guidelines and documentation on EHR (CPSI) functionality.
- Implement an automate server qualification process to improve regulatory (GxP) compliance.
- Implement deployment standards, QA process, UAT scenarios, app store submission process.
- Monitor meaningful use objectives of hospital and clinic and help reach attestation for EHR.
- Participate in numerous client and FDA audits including being the direct point of contact.
Information technology director skills and personality traits
We calculated that 10% of Information Technology Directors are proficient in Customer Service, Project Management, and Cloud. They’re also known for soft skills such as Analytical skills, Business skills, and Communication skills.
We break down the percentage of Information Technology Directors that have these skills listed on their resume here:
- Customer Service, 10%
Promoted to positions of increasing authority and responsibility because of strong leadership skills, teamwork, customer service and overall performance.
- Project Management, 7%
Transformed IT delivery with a history of unfavorable budgets, unclear value and unsatisfied business sponsors through disciplined program/project management practices.
- Cloud, 6%
Cloud Solution: Completed 3-year SuccessFactors project, implementing new functionality and replacing legacy HR recruiting and performance management applications.
- Network Infrastructure, 6%
Lowered travel costs for technicians by replacing non-enterprise network infrastructure at several office locations that added remote support and monitoring capability.
- Disaster Recovery, 3%
Designed, implemented, tested, and maintained corporate disaster recovery and business continuity plans utilizing an off-site disaster recovery facility.
- Windows Server, 3%
Delivered exemplary performance in outlining and implementing ITIL governance for Windows Server Infrastructure to meet service management expectations and customer demand.
Common skills that an information technology director uses to do their job include "customer service," "project management," and "cloud." You can find details on the most important information technology director responsibilities below.
Analytical skills. The most essential soft skill for an information technology director to carry out their responsibilities is analytical skills. This skill is important for the role because "it managers must analyze problems and consider and select the best ways to solve them." Additionally, an information technology director resume shows how their duties depend on analytical skills: "collaborated with international divisions and facilitated transfer of all data into single erp system for transparency and continuity. "
Business skills. Another soft skill that's essential for fulfilling information technology director duties is business skills. The role rewards competence in this skill because "it managers must develop and implement strategic plans to reach the goals of their organizations." According to an information technology director resume, here's how information technology directors can utilize business skills in their job responsibilities: "replicated live erp between systems leveraging network acceleration/compression technology to china avoiding the need for an expensive business outage. "
Communication skills. Another skill that relates to the job responsibilities of information technology directors is communication skills. This skill is critical to many everyday information technology director duties, as "it managers must explain their work to top executives and give clear instructions to their subordinates." This example from a resume shows how this skill is used: "structured and managed the peoplesoft integration work streams to transition caprock communications from legacy ifs erp system onto harris peoplesoft applications. "
Leadership skills. For certain information technology director responsibilities to be completed, the job requires competence in "leadership skills." The day-to-day duties of an information technology director rely on this skill, as "it managers must lead and motivate it teams or departments so that workers are efficient and effective." For example, this snippet was taken directly from a resume about how this skill applies to what information technology directors do: "provided leadership for erp application development projects. "
Organizational skills. A commonly-found skill in information technology director job descriptions, "organizational skills" is essential to what information technology directors do. Information technology director responsibilities rely on this skill because "some it managers must coordinate the work of several different it departments to make the organization run efficiently." You can also see how information technology director duties rely on organizational skills in this resume example: "coached senior executives on hr issues, organizational change management and sponsorship. "
The three companies that hire the most information technology directors are:
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Compare different information technology directors
Information technology director vs. Director, technical operations
A director of technical operations is in charge of spearheading the efforts in optimizing business operations. Their responsibilities revolve around performing research and analysis to determine the best operational practices, setting goals and objectives, allocating budgets, coordinating different departments, and evaluating the performance of technicians and engineers. Furthermore, as a director, it is essential to serve as a driving force that leads and encourages the workforce to meet goals and new heights, all while implementing the company's policies and regulations.
These skill sets are where the common ground ends though. The responsibilities of an information technology director are more likely to require skills like "customer service," "windows server," "crm," and "software development." On the other hand, a job as a director, technical operations requires skills like "architecture," "windows," "service delivery," and "r." As you can see, what employees do in each career varies considerably.
Directors, technical operations earn the highest salaries when working in the technology industry, with an average yearly salary of $143,691. On the other hand, information technology directors are paid more in the technology industry with an average salary of $145,076.directors, technical operations tend to reach similar levels of education than information technology directors. In fact, directors, technical operations are 0.4% more likely to graduate with a Master's Degree and 0.0% less likely to have a Doctoral Degree.Information technology director vs. Vice president, technology
A vice president of technology is in charge of overseeing all technological operations in a company while managing the workforce involved, ensuring efficiency and smooth workflow. Typically, it is their responsibility to establish goals and objectives, devising strategies to enforce them. They also spearhead the development of new systems and tools that boost workforce productivity, coordinate with analysts and specialists, and resolve any issues and concerns. Furthermore, as a vice president, it is essential to implement the company's policies and regulations, creating new ones as needed.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that information technology director responsibilities requires skills like "customer service," "network infrastructure," "windows server," and "mpls." But a vice president, technology might use other skills in their typical duties, such as, "analytics," "architecture," "java," and "portfolio."
Vice presidents, technology earn a higher average salary than information technology directors. But vice presidents, technology earn the highest pay in the technology industry, with an average salary of $156,843. Additionally, information technology directors earn the highest salaries in the technology with average pay of $145,076 annually.vice presidents, technology earn similar levels of education than information technology directors in general. They're 3.0% more likely to graduate with a Master's Degree and 0.0% more likely to earn a Doctoral Degree.Information technology director vs. Director of information management
A director of information management is an information technology expert in charge of spearheading the efforts to manage and develop information systems. Their responsibilities revolve around setting goals and objectives, handling budgets, identifying the company's needs, and performing research and analysis to determine the best practices to optimize business operations. They must also keep up with the latest trends in technology and data security for continuous innovations. Furthermore, as a director of information management, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, an information technology director is likely to be skilled in "customer service," "network infrastructure," "disaster recovery," and "windows server," while a typical director of information management is skilled in "oversight," "patients," "portfolio," and "infrastructure."
Directors of information management earn the highest salary when working in the health care industry, where they receive an average salary of $137,507. Comparatively, information technology directors have the highest earning potential in the technology industry, with an average salary of $145,076.directors of information management typically earn similar educational levels compared to information technology directors. Specifically, they're 1.5% more likely to graduate with a Master's Degree, and 0.1% more likely to earn a Doctoral Degree.Information technology director vs. Director of technology and services
A director of technology and services is responsible for monitoring the operations in the technical side of an organization and managing the efficiency of network systems to ensure the stability and efficiency of business functions. Directors of technology and services oversee the safety and security of networks across the organization to prevent unauthorized access and leakage of data statistics. They also perform regular quality checks on the systems, improving users' interface, and upgrading network infrastructure to achieve the highest customer satisfaction.
Even though a few skill sets overlap between information technology directors and directors of technology and services, there are some differences that are important to note. For one, an information technology director might have more use for skills like "customer service," "windows server," "crm," and "mpls." Meanwhile, some responsibilities of directors of technology and services require skills like "technical service," "healthcare," "technical support," and "continuous improvement. "
The technology industry tends to pay the highest salaries for directors of technology and services, with average annual pay of $124,051. Comparatively, the highest information technology director annual salary comes from the technology industry.The average resume of directors of technology and services showed that they earn similar levels of education compared to information technology directors. So much so that theyacirc;euro;trade;re 0.9% more likely to earn a Master's Degree and more likely to earn a Doctoral Degree by 1.0%.Types of information technology director
Updated January 8, 2025
