Information Technology Manager Jobs in Altamonte Springs, FL

Our Tier 1 client has an immediate opening for a Senior IT Project Manager - Oracle CCB/MDM Systems to join their Technology division. Salary range: Up to $145k Experienced Senior IT Project Manager to oversee and manage various IT projects within the utility sector for the Meter-to-Cash team. This individual will work closely with cross-functional teams, including Quality Engineering, IT teams, vendors, and business units, to ensure that IT systems meet the business's operational needs. PMP or other PM certification required. Strong knowledge of PSERM, Oracle CCB or Oracle Meter Data Management The ideal candidate will have: A strong background in IT project management, preferably within the utilities sector, and the ability to manage multiple small- to medium-sized projects simultaneously (typically under $100K and less than 3 months in duration). Collaborate with stakeholders to ensure business needs are met through effective IT solutions Oversee project work such as patching, data cleanup, email updates, and purging legacy data Lead the implementation of data subsetting and obfuscation processes, and support customizations to enhance business operations Coordinate with testers, SMEs, knowledge providers, and environment managers to track and manage environment utilization Provide timely updates and documentation, including project status reports and monthly scorecard contributions Utilize tools such as Jira, spreadsheets, and Microsoft Project to manage project plans and timelines Minimum Qualifications: Bachelor's Degree in Computer Science, Information Technology, Business Administration or directly related field from an accredited university. In lieu of a degree, equivalent combination of education, certification, training, and directly related project management experience may be substitutable on a 1:1 basis. PMP or other project management certification (required). Minimum of seven (7) years of experience in IT project management; including successful oversight of large, complex projects or programs (required). Strong familiarity with PSERM, CCB, or Oracle MDM Experience using Jira and Microsoft Project (or spreadsheets for project tracking) Ability to manage multiple projects concurrently while ensuring timely delivery and stakeholder satisfaction Excellent communication skills with the ability to manage stakeholder expectations and report on project status

IT Applications Project Manager - PLM & Document Management Hybrid - Lake Mary, FL - 3 days onsite weekly 6 -12 Month Contract - W2 or C2C (W2 + 401k & Health insurance available) Potential for Contract-to-hire Start in June We are hiring an IT Applications Project Manager to help lead a Document Management and Product Lifecycle Management (PLM) initiative as part of a larger digital transformation effort. This role is ideal for a proactive, solutions-oriented PM who enjoys bringing clarity, structure, and momentum to evolving teams. The organization is in early stages of formalizing their PMO, and you will play a key role in delivering high-impact projects while helping shape long-term delivery practices. Responsibilities Lead and execute an enterprise Document Management project aligned with PLM goals Drive planning, execution, and collaboration across IT, Business and Engineering teams Help develop and reinforce PMO practices as part of broader growth efforts Translate project goals into clear plans, timelines, and outcomes - with flexibility to adjust as things evolve Foster strong relationships with stakeholders and ensure effective communication through the project lifecycle Skills Progressive career in IT Application Project Management, PMP Certification highly preferred Experience with Document Management Systems and PLM tools such as Windchill, Teamcenter, or comparable platforms is preferred Strong interpersonal skills, with the ability to drive collaboration between cross-functional teams Please apply today for immediate consideration!

Military Intelligence (MI) Systems Maintainer/Integrator As a Military Intelligence (MI) Systems Maintainer / Integrator, you'll make sure we can always find, know, and never lose the enemy by making sure the equipment used by the Military Intelligence Soldiers, including computers and networks, is kept in top working condition. You'll maintain, test, and repair communications equipment, and you'll assess and extract the data from fixed, portable, and wireless communication devices. Requirements: Attend a 23-week paid training program to gain skills and certifications in intelligence reporting, technical writing, data analysis, record keeping, analytic analysis, and intelligence collection. Advanced certifications require additional full funded training programs. Benefits: Comprehensive Healthcare, Vision, and Dental plans. 30 days paid vacation. 90 days paid paternity and maternity vacation. Comprehensive wellness programs including fitness facility access, nutrition consulting, curated fitness plans, and more. Housing, clothing, and relocation allowance. Tuition assistance. Student loan repayment. Flexible retirement and pension plans. Pay and Promotion: Entry pay and promotions vary based on education level and qualifications. Hiring bonus opportunities available. Specialty bonuses available depending on qualifications and position. Guaranteed promotion opportunities. Additional Career Opportunities: Upon successful completion of first term contract, you are guaranteed up to 5 interviews with your choice 1,200 industry leading organizations including Charter Communications, Tesla, and Raytheon. Similar Career Fields Include: Intelligence Analyst, Forensic Accounting, Technical Writer. About Our Organization: The U.S. Army offers a variety of possibilities for to discover your true potential - whether you are looking to gain technical expertise, travel the world, or serve your community, the Army's unique career opportunities and comprehensive benefits package will enable you to achieve your goals. Be All You Can Be. Now Hiring Full and Part Time Positions. ***Click apply for an Interview***

Are you ready to lead and innovate in a dynamic IT environment? Join our team as an Information Technology Systems Manager and be at the forefront of driving secure, efficient, and cutting-edge IT solutions that empower our business. We're looking for a strategic leader with deep expertise in IT infrastructure, cybersecurity, and cross-domain security to play a key role in shaping the future of our technology landscape. Why Join Us? Impact: You'll be a key player in managing and transforming our IT systems, with the ability to drive high-impact projects that align with company goals. Innovation: Work closely with senior leadership to implement new technologies and security frameworks. Collaboration: Be a part of a highly skilled team, working together to build resilient and secure IT environments. Growth Opportunities: Advance your career through hands-on experience with the latest IT infrastructure and cybersecurity standards, while supporting initiatives like CMMC and ISO 27001 certifications. What You'll Do: Partner with our corporate HQ to ensure seamless IT services Lead day-to-day operations, resolving IT infrastructure, network, and system challenges. Manage the organization's complete IT infrastructure, ensuring robust security and efficiency. Develop and implement innovative solutions that increase productivity and enhance security across the company. Drive key initiatives toward CMMC and ISO 27001 certifications, ensuring full compliance. Design and implement security policies that meet regulatory requirements. Collaborate with corporate teams to maintain network continuity and secure infrastructure across time zones. What We're Looking For: Experience: Proven track record of managing IT departments and enterprise-level operations. Cybersecurity Expertise: Knowledge of NIST, DIAD, and ICD guidance, with hands-on experience in cybersecurity incidents, remediation, and compliance. Certifications: Strong background in achieving and maintaining ISO 27001 certification and CMMC compliance. Technical Leadership: Experience designing IT architectures and networks in secure environments and leading IT support teams. Security Focus: Familiarity with network security, RMF, cross-domain solutions, and COMSEC. Problem Solving: Ability to troubleshoot physical layer issues (workstations, printers, etc.). Visionary Thinking: A forward-thinking leader with the ability to architect long-term IT strategies that align with business objectives. Certifications: Must hold a current IAT Level III certification. What We Offer: Competitive Salary and Benefits Career Development: Opportunities to grow with ongoing training and certifications. Collaborative Culture: Work with a team that values innovation, integrity, and collaboration. HCRC is a consulting firm that specializes in resource management capabilities that are utilized in all federal organizations. Our consultants have in-depth training and work experience in Department of Defense and other federal entities which includes the Intelligence Community. We have subject matter experts in all source analysis, mission support services, and information technology. Our services are structured to address everything from major strategic issues to more basic problems effecting everyday business practices. No matter the requirement it is our commitment to deliver objective, informed, and actionable plans to assist your organization.

We're looking for an individual who will manage a team of technical support personnel while contributing to the day to day support tasks. In addition to an internal team, this role will work with IT leadership. This position will direct the work of others on the Tech Support Team in a lead capacity and will conduct performance reviews Responsible for creating a positive customer support experience and building strong relationships through communication, problem understanding, and timely resolutions Prioritize, schedule, and assign service requests Ability to see opportunities for improvement, take ownership and closely work with IT leadership and business partners to drive product and process improvement Identify reoccurring technical issues and propose solutions based on root cause analysis Mentor and coach the Tech Support Team's productivity, encouraging and enhancing critical thinking and problem solving Support users by providing escalated desktop support for incidents and service requests by providing troubleshooting and training Define and manage Service Level Agreements on service request response and resolution in accordance with business need Perform end-user satisfaction surveys and develop action plans to address areas needing improvement Organize, coordinate and lead one-time or recurring projects and tasks within the scope of the Tech Support Team. (e.g. software deployments/upgrades, employee moves) Track and analyze service request trends to identify areas of improvement, efficiencies, and automation Oversee development and communication of usage guides and FAQs Document and maintain Standard Operating Procedures ensuring efficient and consistent resolutions and task Responsible for resource and time management for the day to day tasks of the Tech Support TeamQualifications: Highly self-motivated with a sharp attention to detail IT Service Desk support and customer service experience Excellent interpersonal skills including team building, oral, and written communication Demonstrated analytical and problem-solving skills Experience in relevant technologies; Deploying and configuring desktop operating systems (Microsoft Windows, Mac OS) Active Directory (including managing and deploying Group Policies) Cloud based call center / telephony systems (8x8 preferred) Office 365 (User, Mailbox and policy management) Ability to work with external teams and stakeholders (company, partners, etc.) to achieve broader department goals Aptitude to evaluate and become proficient in new (or new to you) technologies, processes, skills Strong desire to learn, grow, and add value

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military

JOB TITLE: IT SUPPORT ADMINISTRATOR- SEVEN (7) YEARS OR MORE MINIMUM EXPERIENCE REQUIRED Kappa Computer Systems (********************** is a growing Managed Services Provider located in Lake Mary, Florida. We're looking to add ambitious, experienced IT Support Administrators to our team! As an IT Support Administrator, you will serve as a technical expert and brand ambassador for Kappa and our clients. As we continue to grow, you will have many opportunities to advance your technical skills and develop professionally. We always seek to promote from within, paving ways for employees to advance their careers with an organization that cares about your overall happiness. POSITION OVERVIEW: Kappa islooking for adynamic and passionate follower of technology! The right candidate must love a challenge and constantly be looking for ways to improve themselves and the companies we work for. They are driven to improve the environment, and they will be expected to contribute to that goal regularly. Our ideal candidate shall analyze, implement, maintain and support clients IT environments including IT equipment, servers, PCs, printers, firewalls and software for a variety of diverse small, medium-sized and enterprise organizations. You will interact with our amazing clients routinely and possess the ability to work happily and promptly under minimal supervision. You should have the ability to adapt to different IT environments quickly, maintain good communication, smile, offer praiseworthy IT support, and attain comprehensive detailed documentation skills. Customer service is number one at Kappa Computer Systems, supporting our clients with a happy, can-do attitude is priceless. Building invaluable relationships with our clients and the Kappa team is key to everyone's success. TYPICAL WORK WEEK: 50% Desktop and application support 25% Network support 20% Server support 5% Meetings EXPERT KNOWLEDGE WORKING WITH: Server, network and desktop/application support- identify root-cause and resolve issues promptly. Support services for Microsoft related technologies: Windows Servers, Azure, 365, SharePoint, Active Directory, etc. Technical programming, services, and support at the network level: Internet connectivity, printers/copiers, routers, switches, firewalls, and security. Management and troubleshooting of on premise and cloud environments. Has worked in large, networked environments with more than 100 + users/ PCs. Firewall support includes but is not limited to: SonicWALL, Meraki, Aruba. Proficiently support complex virtual environments with VMWare and Hyper-V. Remote access solution implementation and support: VPN, and Terminal Services. Anti-Virus and MDR management and support. Desktop and application support including line of business application support and hosted application support. Create network shares, active directory, group policies, and security permissions. Back-up monitoring, testing, and management. Produce and maintain detailed technical and training documentation. IT Management Principles (work planning, testing, maintenance routines, data integrity, security) Deep understanding of network design and how design is used to provide IT services. YOUR DAY-TO-DAY: Handle tier 2 support escalations from the Help Desk. Resolving advanced technical issues. Take ownership and handle the ticket until it is resolved. Working on tickets in a professional manner. Thoroughly documenting processes. Ensure routine preventative maintenance is performed. Mentoring your fellow teammates. Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and outages. Quick to respond to clients with an understanding approach, demonstrating patience, and a follow up to promptly. Monitor, diagnose, troubleshoot, and resolve multiple clients IT support requests remotely and on-site in an apt manner and concludes the call within an equitable amount of time while providing extraordinary service. Supports and maintains all hardware and software in the clients infrastructure. Document internal processes and procedures related to duties and responsibilities. On-Call Rotations, flexibility to accommodate after-hours and weekend client and team member needs. HOW YOU WILL SUCCEED: Clear communication and active listening.Being a great teammate and eager to help others. Ability to work on long term projects and ongoing projects. Ability to work in a fun team environment. Possesses a drive to ensure clients' success and satisfaction. Detail-oriented, self-reliant; with the ability to meet established deadlines. Organize and prioritize your time, can prioritize clients in order of most urgent. Work with little instruction and work tasks without much supervision. Document, document, document your service request details, resolution's, technical notes, passwords, end-user information, and equipment. Have a great work ethic (Made a mistake? Own up to it and learn) Willingness to get the job done right the first time. Can work quickly and move on to the next service/support call in a timely manner. REQUIREMENTS: 4-year degree in related field Seven (7) years or more minimum experience Background check Good driving record - Some travel is required Flexible occasional nights and after- hours On-call Rotations MSP specific experience strongly desired WHAT IS IN IT FOR YOU?!? Competitive pay Retirement plan with 3% company match Health benefits Time off and paid holiday benefits Enjoy your birthday off Mileage reimbursement Company outings All the office snacks you can eat Work/life balance with a focus on a 40-hour workweek Technology training and certifications i.e. Dell, SonicWALL & other certifications Fun work environment, Kappa is rated "Best Places to Work" 5 years in a row! ADDITIONAL INFORMATION: Valid drivers license and insurance with reliable transportation. This position will require some in-frequent travel to the other client offices as needed. Applicants selected will be subject to a criminal, employment, and motor vehicle background check.

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team! What you get to do: * Create master schedule of all technical events associated with a show production. * Create, adjust and monitor construction, fabrication, programming, install and strike schedules as needed while maintaining contingency plans for all project phases. * Monitor and ensure the quality, suitability and accuracy of technical designs for all assigned shows. * Operate, and in most cases, program a lighting console. * Create plans for installation of permanent shows and large-scale events. * Lead technical meetings and interface with design, construction and production staff. * Participate in production meetings in role of Technical Director and/or Lighting Designer. * Coach, mentor, direct, constructively criticize, and objectively evaluate subordinate project support personnel. * Direct technical personnel in order to perform short term and permanent repairs to a variety of theatrical equipment. * Specify technical equipment to ensure show readiness and longevity. * Direct the installation of theatrical equipment for events and permanent show installations. * Interface with other park professionals as well as outside clients and contractors in order to convey design concepts. * Train and convey production standards to other departmental park employees as well as contract technicians. * Perform other duties as assigned What it takes to succeed: * Have a high school diploma or equivalent * Ability to work comfortably in all local parks and work on/around water and at heights of up to 60'. * Have excellent organizational and planning skills. * Be a self-starter, self-motivator, and demonstrate the ability to successfully lead a team. * Ability to maintain a clean and organized work area at all times. * Ability to produce and maintain accurate documentation. * Have a working knowledge of all Microsoft applications * Ability to interpret and direct the installation of a theatrical lighting plot. * Ability to read and interpret blueprints. * Possess at least minimal drafting and CAD skills. * Understand the operation of a variety of lighting equipment (follow spots, automated lighting, strollers, fog machines, etc.). * Have a comprehensive understanding of concert truss and the proper use of rigging equipment (flying and ground support). * Understand fundamentals of electricity (calculate voltage, amperage, wattage, voltage drops, select proper cable sizes, etc.). * Have a comprehensive understanding of Entertainment project management including a complete understanding of show production and operations processes. * Have a complete understanding of event scheduling from prospectus to execution. * Have a comprehensive understanding of theatrical products, vendors, and product sources. * Be available to work varying shifts or hours based on park hours; i.e. be able to work opening and closing shifts What else is important: * Bachelor's Degree in Entertainment, Theater, or Management, or equivalent work experience. * 2 years of Theatrical design or Entertainment project management experience. * Able to frequently lift, push, and pull a minimum of 50 lbs. * Position engages in extensive walking and standing throughout entire work shift and climb/ascend heights. * Perform the following physical activities: kneeling, bending, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing) * Ability to work indoors and outdoors, in varying weather, to include extreme heat. Position may be exposed to fumes, dust, odors and cold/heat temperature extremes. Perform cleaning duties; including use of cleaning chemicals. * Work a flexible schedule/hours based on business need, to include opening, mid-, and closing shifts; nights, weekends, and holidays. * Be comfortable with exposure to noise, vibrations and motion. * Be flexible in work locations as placement will depend on business needs and career development opportunities. The perks of the position: * Paid Time Off * Complimentary Park Tickets and Passes * Park Discounts on Food and Merchandise * Medical, Dental, and Vision Insurance * 401K Retirement plan * Voluntary Insurance * Life Insurance * Disability Benefits * Tuition Reimbursement * Dependent and Health Care Flexible Spending Accounts * Employee Assistance Program * Legal Assistance Plan EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements to improve reliability/performance. Enter commands and activate controls on computer and peripheral equipment. Resolve non-routine problems with hardware, software, or guest room internet access. Analyze, recommend, and implement process improvements. Maintain inventory of technology devices. Maintain Private Branch Exchange (PBX)/telephone switchboard systems and associated hardware. Monitor computer and telephone rooms to see whether they are locked and access is restricted using interrogated key system. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Verify uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Promote employee compliance with company standards/policies and external regulations; serve as a departmental role model or mentor. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of employees. Promote adherence to quality expectations and standards; identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information. Visually inspect tools, equipment, or machines. Enter and locate information using computers and/or Point of Sale (POS) systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Perform other reasonable job duties as requested. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: Less than 1-year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

CONUS: Springfield, VA; Joint Base McGuire, Dix, Lakehurst, NJ; Devens, MA; Laurel, MD; College Park, GA, Orlando, FL, San Antonio, TX; Fort Sheridan, IL; Phoenix, AZ; Fayetteville, NC OCONUS: Southern Command, Indian and Pacific Command, Central Command, African Command, Northern Command, and European Command. The IT Systems Administrator-Field Support Engineer shall provide comprehensive IT support classified communications systems for Army MIRC. The systems administrator shall be responsible for maintaining, troubleshooting, and securing hardware and software across the enterprise, as well as managing user accounts and providing excellent customer support. Additionally, the administrator will perform IA(information assurance functions. Key Tasks: · Perform Information Assurance services for classified systems locally (see 838 Exhibit X for location data). · Set up, configure, and maintain intelligence training computers, printers, scanners, and servers. · Provide user support, including troubleshooting and account management. · Implement and maintain system security measures in accordance with Army Security Technical Implementation Guides (STIG). · Conduct system administration duties on classified communications equipment. · Manage configuration control and maintain documentation of system status. · Assist with Army Information Assurance (IA) requirements and user compliance. · Travel to various locations as needed to provide on-site support. Performance location - The performance locations for System Administrators will periodically change based on the need of the government. As the mission requirements change the location itself will also move to a 24/7 requirement, and the System Administrator support will be required to cover 75% of the mission time. The shift in mission requirement will be identified within 180 days prior to mission start. Requirements Must 5 years' experience in classified IT services and networking. Must have IAM and or IAT level II or III certifications in compliance with DoD 8140. Must have a TS/SCI level government clearance with CI Polygraph Preferred Bachelors degree in Computer Science and or Information Technology MIRC experience

College of Community Innovation and Education - Florida Center for Students with Unique Abilities: UCF College of Community Innovation and Education (CCIE) is a one-of-a-kind academic unit with distinct, interdisciplinary expertise and potential for partnership with community stakeholders, conceived to address societal challenges and work alongside the community. Established in 2018, the college offers undergraduate and graduate programs on the main campus and UCF Downtown. At the heart of the college's mission is the institutional commitment to transform lives and strengthen society by developing a unified vision and innovative solutions to complex social issues. The CCIE promotes innovation through state-of-the-art interdisciplinary research with social impact, contemporary inclusive teaching and learning practices, and preeminent service for the disciplines, the institution, and the community. The Opportunity: The UCF College of Community Innovation and Education (CCIE) Florida Center for Students with Unique Abilities (FCSUA) is currently accepting applications for a Program Director I, Infrastructure and Operations. This role requires a strategic and forward-thinking individual. Are you a visionary leader with a passion for transitional education? Do you believe every student deserves a platform to shine and the support to thrive? Join us in redefining possibility. This is more than a job - it's a mission to create life-changing opportunities and shape the future of all-encompassing education. In providing leadership, this position will be responsible for advancing the Center's infrastructure and operations to align with FCSUA mission and goals, to meet the requirements of the Florida Postsecondary Comprehensive Transition Program Act (f.s.1004.6495). These include; the Florida Center for Students with Unique Abilities Website, Taxonomy for Postsecondary Comprehensive Transition Programs strategic planning tool for Florida Postsecondary Comprehensive Transition Programs (FPCTP) planning, The Florida Center for Students with Unique Abilities (FCSUA) Community portal for program applications, grant proposals, student scholarships, program reporting, student reporting, student follow-up reporting, invoicing, annual performance reporting, and final performance reporting. This is a Contract and Grant (C&G) funded position. Employment is subject to availability of funding and may cease at the time funding for this employment is depleted. Responsibilities: Infrastructure and operations team development and maintenance of customized software applications and learning management systems to meet the needs of 33 approved FPCTPs and 10 higher education institution developing programs. This includes the FCSUA Community and other digital platforms utilized by FPCTP programs and approved by Center personnel. Design, implement, and maintain a reliable and scalable technology infrastructure, including but not limited to Salesforce CRM, the Online Strategic Planning Tool, the Center's website, and T1V visual collaboration platforms to remain compliant. Maintain data governance framework and robust data management practices to ensure data accuracy, accessibility, and security to meet the legislative requirements of the Act and Board of Governors annual report. Leverage data analytics and business intelligence tools to provide insights and support data-driven decision-making and research. Maintain appropriate system usage and data accuracy. Follow FCSUA Community guidelines on FPCTP Applications, Grants, Scholarships, Annual Program, Student Information, Student Follow-up, and Grant Performance Reports. Manage technical issues and recommend enterprise hardware and software modifications. Identify software to develop new applications, modifications, and enhancements to current applications, or ongoing maintenance of existing applications. Facilitate infrastructure and system team implementation of user interface based on system design and document work. Packages scripts for deployment. Code, integrate, test, and debug databases and applications; Create end-user documentation. Develop and execute a strategic technology roadmap that supports the Center's overall objectives and promotes innovation in planning, implementing, and supporting FPCTPs and administrative processes to meet legislative requirements. Coordinate technology vendors, negotiate contracts, and evaluate third-party solutions for potential adoption. Consult with FPCTP users and UCF departments to analyze and define business processes and workflows to ensure effective corresponding software and applications to meet the legislative requirements. Minimum Qualifications: Bachelor's or Master's degree and 8+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information Preferred Qualifications: Master's degree in Computer Science, Information Technology, Software Engineering, Data Analysis, or a closely related field from an accredited institution. Proven experience advancing an organization infrastructure and operations to establish and enforce data governance frameworks to implement a robust data lifecycle management strategy. Proven experience leveraging business intelligence tools for data analysis and reporting. Proven experience leading technical teams and managing the full lifecycle of complex software applications, including architecture, development, deployment, and maintenance. Experience with designing and maintaining platforms relevant to higher education or non-profit operations, such as Salesforce CRM and community portals. Strong background with leading, designing, implementing, and maintaining a strategic planning system. Skilled in technology vendor management, including evaluating third-party solutions, contract negotiation, and cross-functional collaboration with different stakeholders. Working knowledge of web accessibility standards and organizational policies to ensure compliance on digital platforms. Demonstrated experience in preparing technical documentation and providing effective technical support and training on the use of relevant digital platforms and software applications. Ability to produce clear technical documentation and deliver user training and technical support for digital tools and applications. Additional Application Materials Required: Along with your application, please submit your resume and a cover letter detailing your interest in the position. NOTE: Please have all documents ready when applying so they can be simultaneously uploaded. Once the online submission process is finalized, the system does not allow applicants to submit additional documents later. The selected candidate will be required to submit official transcripts (and, as applicable, U.S. degree equivalency evaluations) documenting the conferral of their qualifying academic credentials. Special Instructions to the Applicants: Questions regarding this search should be directed to: Wilbur Andrews at ********************. This is a Contract and Grant (C&G) funded position. Employment is subject to availability of funding and may cease at the time funding for this employment is depleted. Are you ready to unleash YOUR potential? As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you'll have countless rewarding experiences that go well beyond a paycheck. Working at UCF has its perks! UCF offers: Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program Paid time off, including annual and sick time off and paid holidays Retirement savings options Employee discounts, including tickets to many Orlando attractions Education assistance Flexible work environment And more…For more benefits information, view the UCF Employee Benefits Guide. Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF. Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins. #LI-ONSITE Department College of Community Innovation and Education (CCIE) - Florida Center for Students with Unique Abilities - Operations Work Schedule Monday - Friday 8:00am - 5:00pm Type of Appointment Regular Expected Salary $89,076.00 to Negotiable Job Posting End Date 05-28-2025-12-00-AM As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request. UCF is proud to be a smoke-free campus and an E-Verify employer. If an accommodation due to a disability is needed to apply for this position, please call ************ or email ************.

Energize your Career at SECO Energy! General Purpose of Job The IT/OT Administrator is responsible for managing and maintaining the critical IT (Informational Technology) and OT (Operational Technology) systems, ensuring reliability, security, and compliance with regulatory requirements. This role requires expertise in industrial control systems, SCADA, outage management, distributed energy resource management, and compliance with NERC CIP standards. The IT/OT Administrator will oversee the integration and operation of various IT/OT infrastructures, including network components, virtualization platforms, enterprise storage, and backup solutions. Minimum Required Qualifications and Competencies The following includes the minimum job requirements and essential duties for this position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Some job requirements may exclude individuals that cannot be reasonably accommodated or who pose a direct threat or significant risk to the health and safety of themselves or other employees. This position is Not Remote. Education * Bachelor's degree in Information Systems or a related field. * Job-related experience may be substituted for the required education on a year-for-year basis. Experience * Four (4) years of experience working with Active Directory management, VMware vSphere and associated components, and experience with backup, replication, and clustering technologies, with a focus on Disaster Recovery implementation. * Two (2) years of experience working with enterprise storage solutions and SAN integration, Microsoft Exchange Office 365, Entra, and Azure. * Experience within an electric utility or related industry preferred. Certifications * Required - Microsoft Certified: Windows Server Hybrid Administrator Associate. Other Requirements * Ability to work irregular hours for assignment completion and flexibility to change scheduling and report to work on short notice during emergency situations. * Normal work hours will be eight (8) hours Monday through Friday, between 8:00 am to 5:00 pm. * Successful completion of pre-employment background check, physical and drug screen.

Job Details Senior Orlando Field Team - Orlando, FL Tampa Office - Tampa, FL Hybrid Full Time 4 Year Degree $80000.00 - $110000.00 Salary/year Day OtherDescription SCOPE: The Director of Utilities and Infrastructure is responsible for the many phases of the utility operation in a portfolio of communities, including, but not limited to analyzing data trends, weekly property visits as needed, negotiating annual utility contracts, preparing business plans to meet financial goals, liaison between Corp, field and utility providers/vendors and Lakeshore customers, interact and train field personnel so that the utilities infrastructure is maintained at all times in good physical condition. To adhere to all applicable fair housing laws governing real estate sales, leasing, and management services. RESPONSIBILITES: Responsible for the operation, maintenance, regulatory compliance, and development of multiple Community utility systems; plans for and facilitates the delivery of reliable and high-quality water, wastewater, and electric service to the community. Formulates, communicates, and implements the Departments business plan and regulatory compliance strategy. Develops and administers departmental plans, policies, budgets, and programs. Analyze and track utility trends, performances, recapture on a weekly, monthly, and quarterly basis. Travel to the field to inspect/resolve utilities issues. Communicate company's strategic directions as pertains to utility performance and structure. Review, update and maintain legal documents; Rental Agreements; Prospectus; Rules and Regulations as pertains to Utilities. Negotiate utility contracts including trash, plant operators, cable, and other related vendors. Manage feasibility studies and make recommendations for utility changes, sub-metering, etc. Work with appropriate counterparties to ensure the company's financial budgets for utilities are met. Assist and participate in the company's annual budgeting process. Update the recapture bill out rates for all utility companies (water/sewer, trash, cable). Communicate rate changes by means of annual notices to customers. Working with Corporate office to establish annual utility Pass-On charges as determined applicable and represent Lakeshore as needed at monthly Town Hall /HOA meetings. Ensure compliance at state and local level for liabilities including but not limited to boil water notices and have knowledge of PSC (Public Service Commission). Completes special projects as assigned. QUALIFICATIONS: Minimum of 10 years experience in the utility environment. Bachelors degree or experience equivalent to a four-year degree. Able to plan and execute effective strategies that have led to measurable business growth. Strong financial, analytical, and problem-solving skills. Must have an in-depth knowledge of water/sewer distribution systems, maintenance programs, and construction operations. COMPETENCIES: Treats everyone with respect, compassion, and kindness Builds internal respect and loyalty with customers. Demonstrates concern for customers. Effectively responds to customer needs. This includes responding timely to requests, listening to others, and seeking to understand others when there are differences of opinion, finding ways to build on each others ideas. Acts with empathy and focus, while able to resolve problems. Demonstrate integrity, transparency and doing things the right way Makes lemonade out of lemons. This includes following policies, demonstrating financial responsibility with Lakeshore assets, complying with state and federal law, and practicing safety. Conforms to the highest professional standard. Turns challenges into wins. Collaboration and teamwork Involve key stakeholders in decision making. This includes developing and maintaining positive work relationships. Enhances the level of mutual cooperation. Actively participates in team-oriented objectives and activities. Focuses on team success, over individual. Solves problems and is transparent about outcomes Champions new initiatives beyond the scope of the department. Seeks to improve in all aspects of work performance. Creates an environment of continuous improvement and innovation. Encourages people to maintain high standards of quality and thoroughness. Serves our employees and residents to improve their lives This includes maintaining the property that creates curb appeal, a welcoming community environment, supports individual and family activities, creates a sense of neighborhood. At work, continually challenges self to grow and develop to be the best you can be at work. Developing Fellowship The ability to influence others through insight, logic, and communication in a positive way to attain results. Inspires and motivates others to achieve goals, complete task and deliver discretionary effort. Is a consistent role model of the Lakeshore values, leadership competencies, and a commitment to continuous improvement. Implementing the Vision The ability to articulate the vision and get others to take responsibility through training, setting clear and transparent expectation, managing performance, providing early, often, and actionable feedback. Provides appropriate tools and resources for employees to implement vision and tactics. Delegates effectively. Following Through The ability to create plans, check-in periodically to ensure progress is being made, and assist as appropriate to remove barriers, helps others learn from mistakes and ensure task are completed. Also includes, asking tough questions, facing disagreements, and managing conflict constructively. Holds self and others accountable to agree upon expectations. Achieving Results Sets challenging goals, stays focused on results, and builds a culture where employees want to provide maximum contribution. Demonstrate leadership by challenging status quo, taking a stand, have healthy, respectful debate to improve processes and outcome. Team playing Builds credible and trustworthy working relationships with boss, peers, and subordinates. Develop followers to use their strengths and help them achieve their professional goals. Viewed as an effective team member and has ability to influence senior leaders. PHYSICAL REQUIREMENTS: Frequently required to sit; Occasionally required to talk or hear; While performing the duties of this job, the noise level in the work environment is usually moderate; Occasionally required to lift up to 10 pounds. This role requires airline travel. COMPENSATION: $80,000 - $110,000/Yr. (Based upon certifications and knowledge of Infrastructure and utilities). Must have a minimum of 5 year experience working with Wastewater Treatment Plants/Water Treatment Plants/Lift Stations as well as other water and sewer treatment systems. LOCATION: Open to work remotely (preference Florida) Lakeshore embraces Diversity and Inclusion and is an equal opportunity employer. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, gender identity, sexual orientation, disability, national origin, or protected veteran status. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of background investigation including pre-employment drug screening. Lakeshore is a smoke-free and drug-free workplace, for the purpose of workplace safety and health. No recruiters or agencies without a previously signed contract. Only candidates whose profiles closely match requirements will be contacted during this search. Job ID:35706 #IND

MISSION: Achieving excellence through discipline, innovation, and the growth of our employee-owners, creating lasting value with our business partners. OUR CORE VALUES: Safety: The principle that shapes our culture, values, and resolve. Vision: Driving excellence through innovation and employee growth. Transparency: We cultivate an environment of collaboration, accountability, and trust. Longevity: Lasting partnerships through consistent, exceptional, and tailored performance. Ownership: Our shared success reflects the commitment and discipline of our employee-owners. JOB SUMMARY: The System Administrator is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware, software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the organization. Additionally, they will troubleshoot and resolve all escalated issues for hardware and software. ESSENTIAL FUNCTIONS/RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Responsibilities of this position include, but are not limited to the following: Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements. Administer and support Cisco networking hardware (switches, routers, firewalls, wireless access points) and ensure optimal network performance and security. Manage and maintain Microsoft Windows Server environments, Active Directory, Group Policy, and related services. Implement and monitor Microsoft security policies and tools (e.g., Defender for Endpoint, Azure Security Center, MFA, conditional access). Perform routine maintenance, tuning, and backups of Microsoft SQL Server databases; write and troubleshoot SQL queries as needed. Research and recommend innovative, and where possible automated approaches for system administration tasks. Monitor system performance and troubleshoot issues to ensure high availability and optimal performance. Perform regular security monitoring to identify any possible intrusions. Manage data storage and backup solutions, especially within NetApp, VMware, and Veeam environments. Support and maintain business-critical applications, including ERP systems. Generate and manage reports using Crystal Reports, Cognos, and other reporting tools. Maintain documentation of systems, configurations, processes, and procedures. Provide Tier III/other support as needed. Perform periodic performance reporting to support capacity planning. Provide recommendations on company computer equipment and supplies purchases. Assure IT functions are followed per established standards, polices, and procedures. Assist IT staff in providing on-the-job training to new staff members. Participate in special projects as required. Must be able to provide support outside of regular business hours as required, including the ability to be on-call as needed. OTHER DUTIES AS ASSIGNED: Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. SUPERVISORY RESPONSIBILITIES: This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the department. REQUIRED EDUCATION AND EXPERIENCE: Strong background in Microsoft Windows Server environments, Microsoft 365 administration & Security tools, Group Policy, Active Directory & enterprise management strategies Proficiency in SQL Server database management and T-SQL Ability to work independently, assess and prioritize multiple tasks, projects, and demands Ability to adapt to changing priorities regularly Ability to work under pressure and communicate effectively Well-organized with attention to detail Bachelor's (4-year) degree, or equivalent applicable experience Proven experience with Cisco networking devices (CCNA or higher preferred) Proven experience as a Systems Administrator or similar role Strong analytical, problem-solving, and critical-thinking skills Proficiency in requirement-gathering techniques, process modeling, and documentation Familiarity with project management methodologies and software development lifecycle Ability to work effectively both independently and collaboratively in a team environment PREFERRED EDUCATION AND EXPERIENCE: Bilingual PERSONAL ATTRIBUTES | SKILLS: Supports our Mission Statement and Core Values. Is honest and has the highest integrity. Sets the example for others and is above reproach. Ability to cope with job pressures in a constantly changing environment. Interpersonal and intrapersonal skills. Self-motivated. Detail-oriented. Positive and professional demeanor. Strong problem-solving and critical thinking skills. Able to handle and manage confidential information. WORK ENVIRONMENT: General Office Environment: This position operates in a professional office environment, using standard office equipment such as computers, phones, photocopiers, filing cabinets, etc. Environmental Conditions: The work is performed indoors in a climate-controlled setting with minimal exposure to loud noise, temperature variations, or other environmental factors. PHYSICAL DEMANDS: Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards. While performing the duties of this job, the employee is occasionally required to stand; walk, sit; use hands to finger, handle, or feel objects, keyboards, or office equipment, reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, talk and hear. Light to moderate lifting is required. Frequently required to reach with hands and arms and adjust body position to bend, stoop, stand, walk, turn, pivot, kneel, crouch, excavate, lift, carry, climb, and stand for long periods. Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus, along with good eye-hand-foot coordination. Requires ability to wear steel toe/composite/alloy work boots. Requires the ability to wear Personal Protective Equipment (PPE) as required by location. The ability to read and interpret data on computer screens and printed documents is essential. Regular communication with colleagues, vendors, and other stakeholders requires the ability to exchange information effectively in both verbal and written form. TRAVEL REQUIRED: Travel is primarily local, although minimal out-of-area and overnight travel may be expected.

LabAnswer is the leading and largest laboratory informatics consultancy; combining science, laboratory, regulatory and information technologies. We have the people, processes, methodologies, IP and experience to deliver comprehensive laboratory informatics solutions. LabAnswer has architected, implemented, deployed and/or supported hundreds of major scientific informatics systems across more than a thousand laboratories. LabAnswer performs significant laboratory automation work in pharmaceuticals, bio-pharmaceuticals, medical devices, forensics, and life sciences research laboratories spanning research, development and manufacturing/QC operations. The LabAnswer team has a rare combination of laboratory science, IT, business and regulatory expertise. We specialize in helping companies strategize, architect, implement and support scientific data management and laboratory automation projects. This position is based in Orlando, Florida and some travel is required. Job Description •Implement and troubleshoot computer components and network hardware •Experienced in installing, operating, and maintaining computer processors, displays, and input/output devices and associated hardware interfaces •System administration experience •Unit test development work, debug applications, investigate and resolve issues •Perform technical tasks like installations, environment refreshes, performance monitoring, etc. •Provide level of effort estimates in support of the development of new functionality •Identify and communicate issues and risks as needed Qualifications Minimum Qualifications: •4 Year degree in an applicable field •Excellent written and verbal communications skills •Excellent organizational skills •1-3 Years of experience in IT experience •1-3 Years of experience working in regulated environments •Demonstrated experience configuring and customizing applications •Experience working with Oracle, SQL Server or comparable databases •Familiarity with database design principles •System administration experience •Experience in Investigating, debugging and resolving issues •Must be willing and to accept travel requirements up to 25% •Candidate must be able to climb stairs, balance, stoop, kneel, crouch or crawl around and lift a maximum of 50 lbs in a test environment Desired Qualifications: •Vendor application certification •PL/SQL knowledge is a plus •Experience working in citrix environments is a plus •Other lab experience is a plus Please apply directly for this position at ********************************************************************************** Additional Information We offer comprehensive benefits to regular full-time employees including but not limited to : •Unlimited ceiling for professional growth opportunities within LabAnswer •You will also have opportunities to take advantage of training programs to advance your career; our extensive online library includes a assortment of technical and professional training tools and resources •Opportunities to work across a variety of industries (Pharmaceutical, Medical Device, Consumer Products, Energy, Environmental, Forensics, Genomics, Government etc.) •Opportunities to work across a variety of laboratory environments (analytical testing, biotech, clinical trials, forensics, medical device, pharmaceutical, public health and research hospitals) •Comprehensive health and welfare programs to fit your individual or family's needs: •Health Insurance •Dental Insurance •Vision Insurance, •401(k) Retirement Saving that includes a generous employer match •Paid Time Off (vacation, sick, holiday) •Company Paid Life Insurance •Company Paid Short and Long Term Disability Insurance •Wellness Plans and Rewards •Strong company values of team work, culture and values, personal and professional development, work-life balance, and recognition •Competitive compensation with opportunities to participate in employee bonus plan and travel bonus plan At LabAnswer we offer a very competitive compensation package based on experience and education. We are looking for exceptional people to join our team, those who are looking to join an organization for the long term. We invite you to visit ***************** to review our Employee Value Proposition and Philosophy, and welcome you to apply, or refer a candidate to apply, through our careers page for employment consideration.

Job DescriptionClinical Care Medical Centers is looking for an IT technician responsible for providing technical support and assistance to users and organizations regarding computer systems, hardware, software, networks, and related technologies. Their key responsibilities include troubleshooting technical issues, maintaining hardware and software, managing networks, ensuring security measures, and offering user training and documentation. IT technicians should possess strong problem-solving skills, attention to detail, effective communication abilities, and the capability to stay updated with the latest technologies. The Technician will support the following locations: Orlando, Winter Haven, Plant City, and Lakeland . Duties and Responsibilities Set up, configure, and install hardware and software solutions. Diagnose and resolve technical hardware and software issues. Travel to sites to provide hands-on technical support and troubleshooting. Respond to issues in a timely and efficient manner. Collaborate with the internal IT team, sharing information and escalating more complex issues when necessary. Document and track all support activities in a ticketing system. Maintains an up-to-date inventory of equipment. Provides remote troubleshooting of network, PC, or software issues using remote tools. Ensure proper cable management. Abide by company policies and procedures. Comply with HIPAA regulations. Performed other duties as assigned. Requirements / Education / Licenses Two (2) years minimum work experience in an IT-related field. Valid driver's license and clean record. Reliable transportation and ability to commute to sites as needed. Ability to lift and carry heavy equipment as needed. Strong knowledge of Microsoft Windows, Apple Mac OS, Office Suite, and Microsoft Active Directory. Familiarity with troubleshooting hardware, software, and network issues. Proficiency with network concepts (e.g. DNS, DHCP, LAN, WAN, VPN, etc.). Relevant certifications (e.g. CompTIA A+, ITF +, Network +, Server +) are a plus. Fluent in English and Spanish preferred. Excellent communication and customer service skills. Strong organizational skills and ability to multi-task effectively. Detail-oriented and able to work efficiently in a stressful environment. Strong organizational skills and ability to multi-task effectively. Strong sense of teamwork and be able to manage a high volume of interpersonal relationships with tact and diplomacy. Must be able to work independently and relate well with all levels of individuals within the organization. Must be able to follow policies and procedures and work flexible schedule and location. Must be able to work with the Practice Management and/or Electronic Health Record System. Must be able to complete an Access Application. At Clinical Care Medical Centers, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, military and veteran status, and any other characteristic protected by applicable law. Clinical Care Medical Centers believes that diversity and inclusion among our employees is critical to our success as a company. We support an inclusive workplace where employees excel based on personal merit, qualifications, experience, ability, and job performance.

Description & Requirements Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen. We seek an IT Strategy & Partner Director, based out of Orlando to act as the single point of contact for IT to align the business needs of successful franchises like Madden and College Football with IT strategies and goals.. As the IT Leader, you will help ensure the Studio has the technology, knowledge, and services they need to create world-class games. Your role reports to the Senior Director of Strategy and Partner Management, who is part of the Employee and Studio Experience (ESE) team, which is dedicated to providing the best tools and support for EA teams to perform at their highest potential. As an IT leader you will guide business technology strategy, solution discovery, service and risk management, and relationship management with the American Football teams and EA IT. Embracing diversity and inclusion, you will promote the development of great games through an open and collaborative work style. As the Strategy & Partner Director, you will guide strategies that align with our goals and foster innovation, scalability, and efficiency in game development. You will align the EA IT roadmap with our studio goals, driving strategic technology decisions and leading investment budget planning. You will ensure customer satisfaction by understanding and meeting needs, building relationships, and delivering IT services promptly. Responsibilities Relationship Development and Management Proactively serve as an advisor and partner between EA IT and American Football development teams. * Partner with development teams to support the Studio's technology goals and roadmaps * Advocate for and identify opportunities to integrate globally scalable tools, products, and services. * Serve as a conduit for development teams to learn about current and upcoming global IT tools, strategies, and roadmaps. * Advocate Studio IT products and services when partnering with development teams * Collaborate with all global IT pillars and service teams, such as Service Desk, Employee Experience, Game Creation, and Infrastr, to ensure American Footballs' needs are met. * Partner with IT and American Football leadership to lead strategic technology decision * Develop long and short-term IT strategies for American Football, ensuring an understanding of studio needs and global IT goals. * Serve as a trusted advisor and partner between IT and Game Dev Stakeholders and work to prioritize needs based on understanding both dev and IT strategies and goals. Technical Leadership * Drive Technology learning and usage within the department and studio * Educate Development Teams on global IT tools, strategies, and roadmaps * Facilitate strategic evaluations and architecture discussions for core studio technologies. * Stay up to date with the latest developments in IT technology * Participate in the development of IT strategies in collaboration with the executive team * Strong understanding of the organization's goals and objectives and experience developing action plans to support these goals. Qualifications * Requires ten or more years of experience in all aspects of IT in various leadership roles * Requires 3+ years of experience managing IT in a Game Development or Publishing role * Experienced in managing teams with excellent leadership skills, influencing stakeholders, and utilizing key soft skills. * Proficient in working cross-functionally across organizations, managing by influence, and coordinating large-scale teams in multiple locations, time zones, and geographies. * Experience with game development pipelines * Experience with IT Security best practices * ITIL experience * Experience managing technical teams * Bachelor of Business or Computer Science degree or equivalent work experiencE US Compensation And Benefits The base salary ranges listed below are for the defined geographic market pay zones in these states. If you reside outside of these locations, a recruiter will advise on the base salary range and benefits for your specific location. EA has listed the base salary ranges it in good faith expects to pay applicants for this role in the locations listed, as of the time of this posting. Salary offered will be determined based on numerous relevant business and candidate factors including, for example, education, qualifications, certifications, experience, skills, geographic location, and business or organizational needs. About Electronic Arts We're proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth. We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do. Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

We're looking for an individual who will manage a team of technical support personnel while contributing to the day to day support tasks. In addition to an internal team, this role will work with IT leadership. This position will direct the work of others on the Tech Support Team in a lead capacity and will conduct performance reviews Responsible for creating a positive customer support experience and building strong relationships through communication, problem understanding, and timely resolutions Prioritize, schedule, and assign service requests Ability to see opportunities for improvement, take ownership and closely work with IT leadership and business partners to drive product and process improvement Identify reoccurring technical issues and propose solutions based on root cause analysis Mentor and coach the Tech Support Team's productivity, encouraging and enhancing critical thinking and problem solving Support users by providing escalated desktop support for incidents and service requests by providing troubleshooting and training Define and manage Service Level Agreements on service request response and resolution in accordance with business need Perform end-user satisfaction surveys and develop action plans to address areas needing improvement Organize, coordinate and lead one-time or recurring projects and tasks within the scope of the Tech Support Team. (e.g. software deployments/upgrades, employee moves) Track and analyze service request trends to identify areas of improvement, efficiencies, and automation Oversee development and communication of usage guides and FAQs Document and maintain Standard Operating Procedures ensuring efficient and consistent resolutions and task Responsible for resource and time management for the day to day tasks of the Tech Support TeamQualifications: Highly self-motivated with a sharp attention to detail IT Service Desk support and customer service experience Excellent interpersonal skills including team building, oral, and written communication Demonstrated analytical and problem-solving skills Experience in relevant technologies; Deploying and configuring desktop operating systems (Microsoft Windows, Mac OS) Active Directory (including managing and deploying Group Policies) Cloud based call center / telephony systems (8x8 preferred) Office 365 (User, Mailbox and policy management) Ability to work with external teams and stakeholders (company, partners, etc.) to achieve broader department goals Aptitude to evaluate and become proficient in new (or new to you) technologies, processes, skills Strong desire to learn, grow, and add value

JOB TITLE: IT SUPPORT ADMINISTRATOR - SEVEN (7) YEARS' OR MORE MINIMUM EXPERIENCE REQUIRED Kappa Computer Systems (********************** is a growing Managed Services Provider located in Lake Mary, Florida. We're looking to add ambitious, experienced IT Support Administrators to our team! As an IT Support Administrator, you will serve as a technical expert and brand ambassador for Kappa and our clients. As we continue to grow, you will have many opportunities to advance your technical skills and develop professionally. We always seek to promote from within, paving ways for employees to advance their careers with an organization that cares about your overall happiness. POSITION OVERVIEW: Kappa is looking for a dynamic and passionate follower of technology! The right candidate must love a challenge and constantly be looking for ways to improve themselves and the companies we work for. They are driven to improve the environment, and they will be expected to contribute to that goal regularly. Our ideal candidate shall analyze, implement, maintain and support clients IT environments including IT equipment, servers, PC's, printers, firewalls and software for a variety of diverse small, medium-sized and enterprise organizations. You will interact with our amazing clients routinely and possess the ability to work happily and promptly under minimal supervision. You should have the ability to adapt to different IT environments quickly, maintain good communication, smile, offer praiseworthy IT support, and attain comprehensive detailed documentation skills. Customer service is number one at Kappa Computer Systems, supporting our clients with a happy, can-do attitude is priceless. Building invaluable relationships with our clients and the Kappa team is key to everyone's success. TYPICAL WORK WEEK: 50% Desktop and application support 25% Network support 20% Server support 5% Meetings EXPERT KNOWLEDGE WORKING WITH: Server, network and desktop/application support- identify root-cause and resolve issues promptly. Support services for Microsoft related technologies: Windows Servers, Azure, 365, SharePoint, Active Directory, etc. Technical programming, services, and support at the network level: Internet connectivity, printers/copiers, routers, switches, firewalls, and security. Management and troubleshooting of on premise and cloud environments. Has worked in large, networked environments with more than 100 + users/ PCs. Firewall support includes but is not limited to: SonicWALL, Meraki, Aruba. Proficiently support complex virtual environments with VMWare and Hyper-V. Remote access solution implementation and support: VPN, and Terminal Services. Anti-Virus and MDR management and support. Desktop and application support including line of business application support and hosted application support. Create network shares, active directory, group policies, and security permissions. Back-up monitoring, testing, and management. Produce and maintain detailed technical and training documentation. IT Management Principles (work planning, testing, maintenance routines, data integrity, security) Deep understanding of network design and how design is used to provide IT services. YOUR DAY-TO-DAY: Handle tier 2 support escalations from the Help Desk. Resolving advanced technical issues. Take ownership and handle the ticket until it is resolved. Working on tickets in a professional manner. Thoroughly documenting processes. Ensure routine preventative maintenance is performed. Mentoring your fellow teammates. Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and outages. Quick to respond to clients with an understanding approach, demonstrating patience, and a follow up to promptly. Monitor, diagnose, troubleshoot, and resolve multiple clients IT support requests remotely and on-site in an apt manner and concludes the call within an equitable amount of time while providing extraordinary service. Supports and maintains all hardware and software in the client's infrastructure. Document internal processes and procedures related to duties and responsibilities. On-Call Rotations, flexibility to accommodate after-hours and weekend client and team member needs. HOW YOU WILL SUCCEED: Clear communication and active listening.Being a great teammate and eager to help others. Ability to work on long term projects and ongoing projects. Ability to work in a fun team environment. Possesses a drive to ensure clients' success and satisfaction. Detail-oriented, self-reliant; with the ability to meet established deadlines. Organize and prioritize your time, can prioritize clients in order of most urgent. Work with little instruction and work tasks without much supervision. Document, document, document your service request details, resolution's, technical notes, passwords, end-user information, and equipment. Have a great work ethic (Made a mistake? Own up to it and learn) Willingness to get the job done right the first time. Can work quickly and move on to the next service/support call in a timely manner. REQUIREMENTS: 4-year degree in related field Seven (7) years or more minimum experience Background check Good driving record - Some travel is required Flexible occasional nights and after- hours On-call Rotations MSP specific experience strongly desired WHAT IS IN IT FOR YOU?!? Competitive pay Retirement plan with 3% company match Health benefits Time off and paid holiday benefits Enjoy your birthday off Mileage reimbursement Company outings All the office snacks you can eat Work/life balance with a focus on a 40-hour workweek Technology training and certifications i.e. Dell, SonicWALL & other certifications Fun work environment, Kappa is rated "Best Places to Work" 5 years in a row! ADDITIONAL INFORMATION: Valid driver's license and insurance with reliable transportation. This position will require some in-frequent travel to the other client offices as needed. Applicants selected will be subject to a criminal, employment, and motor vehicle background check.