Information Technology/Support Technician Jobs in Gary, IN

North Dakota Site Service Technician Located in Stanton, North Dakota Occasional weekend work may be required. Fuel Tech is a leading technology company engaged in the worldwide development, commercialization and application of state-of-the-art proprietary technologies for air pollution control, process optimization, combustion efficiency, and advanced engineering services. These technologies enable customers to operate efficiently in a cost-effective and environmentally sustainable manner. Position Overview: Position located in Stanton, North Dakota ...Under the guidance of the Fuel Chem (Site) Manager, the Site Service Technician will assist with the installation and ongoing operation of Fuel Chem system installations. The candidate will be trained in the operation and maintenance of the system, its equipment, and components. This position is located at a specific site but may volunteer to travel and participate in the installation support, startup and field optimization of new installations at other sites. Essential Duties and Responsibilities: Thoroughly reviews and becomes familiar with all project equipment and systems. Performs basic preventative and corrective maintenance on mechanical, electrical and control systems. Receives chemical shipments and ensures that the proper paperwork is provided, and the shipment is properly transferred into the site tanks. Ensure there are no chemical releases. Verifies the correct performance of the system by observing the equipment in operation, checking calibrations, performing draw-down tests and reviewing data. Assists with inspections of the boiler/furnace to survey the formation of slag and fouling. Maintains good Disciplined Site Service records. Prepare daily logs and periodic operation reports as assigned or requested. Makes field visits to assigned regional sites as required to observe work, review progress, resolve issues and attend project meetings. Always performs the job in a safe and responsible manner; abiding by all laws, codes, FTI policies and site-specific work rules; and striving to delight the client with performance and results. Other tasks and duties as may be assigned. Supervisory Responsibilities: The Site Service Technician does not have direct supervision responsibilities. Education and/or Experience: Requires a High School Diploma and proven experience operating or maintaining mechanical equipment; a skilled trade or some college course work is desirable. This position requires an individual who is mechanically inclined, skilled in the use of common tools, and has the ability to use a computer for email and non-complex spreadsheet and word processing software. Other Requirements: This job position is field based at a client's boiler plant and may include voluntary travel to other sites in the region for extended periods of two weeks away from the primary site. Good interpersonal and communication skills are essential when interacting with clients, contractors, suppliers, and employees. Must be a self-starter and able to work without direct supervision on a daily basis. Specific computer or testing skills may be required for some assignments. Physical Requirements: Usually walking, climbing stairs and ladders; long periods of exposure to hot and dirty boiler room environment; may work indoor or outdoor in all weather; regularly carries 25lbs or more. Competencies Required: Analytical - Synthesizes information; Collects and researches data; Applies workflows, checklists, work instructions and procedures. Ability to prioritize and solve practical problems and apply good engineering judgement during the life of a project. Work in in office or site conditions where there may be limited or ambiguous guidance available on solving technical control issues. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information. Oral Communication - Speaks clearly and persuasively; must possess good listening skills. Written Communication - Writes clearly and informatively; presents numerical data effectively; able to read and interpret written information. Must possess basic ability to use MS Office and PowerPoint. Quality Management - Demonstrates accuracy, thoroughness, and attention to detail. Judgment - Displays willingness to make decisions, Exhibits sound and accurate judgment. EEO Statement We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About Phibro Animal Health Corporation Phibro Animal Health Corporation is a publicly traded, global organization with a rich history in animal health and nutrition as a manufacturer and marketer of medicated feed additives, vaccines, nutritional specialty products, and mineral nutrition. We strive to be a trusted partner with livestock producers, farmers, veterinarians, and consumers who raise or care for farm and companion animals by providing solutions to help them maintain and enhance the health of their animals. Phibro is a diversified company in manufacturing and marketing products for ethanol performance, microbials for plants, home and industrial applications, and specialty chemicals for various industrial markets. In addition to, Phibro's revenues are in excess of $1 billion and are supported by over 2,300 employees worldwide. At Phibro, people are our greatest asset. We strive to develop a diverse workforce that fosters an environment where people feel supported in openly sharing their creativity and skills that allows them to be the most successful that they can be. If you are interested in working for Phibro and feel that you do not meet all qualifications, we encourage you to apply as you might be the right candidate for this role or other positions. The Manufacturing Site IT Technician is an integral part of our Network and Computing Services team based out of our US - Chicago Heights, IL site. Compensation range for this position is $88,000.00 -$110,000.00 Position Details Individuals in this position must be knowledgeable with concepts, policies, procedures, and the software images utilized in the plant and administrative offices and must be able to communicate technical terminology with effective suitable language for non-technical customers. Provide IT support for the manufacturing location. That includes: Local End User Support for all IT related manufacturing systems and interfaces, Conference Rooms, PC Hardware & Software, mobile devices, Printers, user accessibility, and related issues so the local and remote users are able to perform their assigned duties on a daily basis. Work closely with the corporate IT team to resolve issues that are affecting the IT applications, servers, networks and 3rd party infrastructure at the manufacturing site. Key Responsibilities * Work with the Service Desk to Order, Build, and configure new PCs including installation of software along with end user customizations. Deliver PC to end users with instructions and provide the appropriate orientation. * Manage, monitor, support all AV related equipment and services in the local conference/meeting rooms * Perform Move, adds, and changes on office phones and systems. * Provide hardware and software support, in person or via the telephone, on a wide range of systems, including workstation hardware, specialized business applications and general productivity software found at the location. * Provide answers and solutions to complex questions and problems concerning Windows desktop configuration, networking, printing, and standard desktop hardware and software. * Monitor and update ITSM system for local tickets. This includes managing open tickets and updating end users appropriately on the status of their issue. Escalate tickets as necessary to management per approved guidelines. * Address customer complaints and escalations and report them to your manager. * Ensure you meet or exceed all SLAs. * Provide white glove support for senior management executives and high-profile customers to ensure their needs are handled expeditiously * Ensure obsolete equipment is properly disposed of in accordance with Phibro polices. Local, state, and federal government mandated requirements must be followed on all disposal activities * Lead and manage local projects, systems and procedures to meet departmental goals * Provide local support to the Infrastructure and Operations team reacting to local operational status of servers, WAN circuits, routers, network hubs, and switches across the location. Key Competencies Accountable Adaptable Attentive Listening Business Acumen Championing Customer Needs Committed Collaborative Communicating Effectively Coordinating Project Activities Creating and Maintaining Networks Critical Thinking Customer Service Orientation Delivering High Quality Work Demonstrating Initiative Detailed Oriented Displaying Technical Expertise Driving Projects to Completion Driving Continuous Improvement Establishing Relationships Evaluating and Implementing Ideas Interacting with People at Different Levels Interpersonal Skills / Communication Managing Time Prioritizing and Organizing Work Problem Solving Pursuing Self-Development Serving Customers Showing Caring and Understanding Supporting Change Supporting Coworkers Supporting Organizational Goals Testing and Troubleshooting Thinking Globally Trustworthy Using Computers and Technology Working with Diverse Populations Skills Excellent Written and Verbal Communication Skills Interpersonal skills sufficient to communicate verbally and in writing with others in an objective and cooperative manner. Ability to maintain a positive attitude and treat each client and coworker with courtesy and respect. Ability to translate client needs into products/services. Able to handle client complaints with calm demeanor and professional attitude. Able to technically assist and understand client needs and provide problem resolution. Develop and maintain relationships with internal and external clients. Must have business acumen, energy and drive, positive attitude, client focused, flexible and empathetic. Must have planning skills sufficient for establishing work priorities and meeting client commitments. High degree of time management skills and ability to handle multiple priorities and projects at once. Advanced organizational skills. Ability to demonstrate and provide examples of continuous personal development and improvement. Advanced skills using Microsoft office programs. Education & Experience * Undergraduate degree or equivalent combination of formal technical education relevant experience * Minimum 2 years' experience in a Desktop Support environment * Minimum 2 years' experience in a Helpdesk/Service Desk environment * Minimum 2 years' experience in networks, operating systems, storage platforms, and virtual servers. * Working experience with a customer service ticketing system, such as Service-Now * Ability to multitask and handle multiple priorities * Ability to work independently, with minimal supervision * Ability to work weekends, evenings, holidays, and on-call * Ability to interface with senior management * Must exhibit the following traits and behaviors: To learn more about Phibro Animal Health's competitive benefits package, please click here: Phibro Benefits. Phibro is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, gender identity, veteran status, marital status or any other characteristics protected by law. Business Unit: Corporate Division: Corporate Department: Network and Computing Services Location: US - Chicago Heights, IL Work Schedule: Monday - Friday (Standard Work hours)

Are you passionate about tackling complex technical challenges while building strong relationships with customers? Do you thrive in a fast-paced environment with cutting-edge technology? If you enjoy problem-solving, learning new skills, and making an impact, we want to hear from you! Master Solutions, a growing Managed IT Services Provider in Naperville, IL, is seeking an IT Technician - Tier 2 to join our team. We are committed to a great work environment and delivering fast, reliable service to our clients. If you want to grow your skills, make an impact, and be part of a collaborative team, we'd love to connect! As an IT Technician - Tier 2, you'll analyze, troubleshoot, and resolve technical issues for various businesses, ensuring smooth operations. If you're a tech-savvy problem solver eager to grow and make an impact, let's connect! To the qualified IT Technician - Tier 2 we offer: Competitive Compensation - $70,000 - $90,000, based on experience Sign-On Bonus - Join our team and get rewarded from the start Paid Overtime - Earn extra for the hard work you put in Generous Paid Time Off - Start with 15 days of PTO per year plus holidays Comprehensive Health Benefits - Medical insurance to keep you covered 401(k) with Company Match - Invest in your future. Mileage Reimbursement - Get compensated for travel to client sites Company-provided Equipment - Work with a company laptop and phone Career Growth Opportunities - Ongoing training and certifications. Supportive Work Environment - Join a team that values collaboration, learning, and innovation Primary Duties of the IT Technician - Tier 2: Technical Support & Troubleshooting Provide escalated support for complex technical issues Diagnose and resolve hardware, software, and network issues Support Active Directory, Office 365, VPNs, and cloud-based services. Network & System Administration Administration of network devices, firewalls, switches, and access points. Maintain IT documentation, including network and system configurations. Client & Vendor Coordination Act as an escalation point for Tier 1 technicians Communicate effectively with clients to ensure excellent customer service. Continuous Improvement & Documentation Keep IT documentation updated, including articles for troubleshooting Identify recurring issues and recommend long-term solutions Stay up to date with industry trends, certifications, and emerging technologies Professional Expectations for the IT Technician - Tier 2: Alignment with Company Values Excellent Communication & Customer Service Problem-Solving & Logical Thinking Time Management & Organization Teamwork & Leadership Willingness to Learn & Taking Initiative Master Solutions, Inc. has been in business for 30 years, serving small and medium-sized businesses in the Chicago area in multiple industries and is excited about what's on the horizon. We are located in Naperville, Illinois. Join our dynamic team, gain valuable hands-on experience, and receive expert training from seasoned professionals. As a key player on the front lines, you'll work directly with clients, providing the technology solutions they need to achieve their business goals. Apply online today to get started!

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Desktop Support Representative Onsite Support Job ID # Fast Path [18976] Duration: 1+ Years (Possible Extension) Location: Bannockburn,IL-60015 Onsite) • Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors. • This candidate would need to be a leader type and a well-diversified Deskside Tech. • Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients. • Outlook PST files. • Break/Fix troubleshooting experience in larger corporate environments. • Must be experienced in DESKSIDE support, Remote / CTS Support, SCCM, Windows, Incident, IMAC, VDI, SW/Break/fix, IMAC, Ability to solve tickets remotely, work with SCCD. • This candidate would need to be a leader type and a well-diversified Deskside Tech. Someone who can document procedures well (organized). Additional Information For more information, Please contact Shubham ************

The IT Support Technician is responsible for the day-to-day maintenance, troubleshooting, upgrading, and support of MonoSol's IT systems. This role ensures that both hardware and software issues are promptly addressed, allowing all MonoSol employees to effectively utilize IT resources with minimal disruption. RESPONSIBILITIES Software and Hardware Support * IT Equipment Management: Allocate, configure, and maintain IT equipment, ensuring all devices meet security and performance standards. * System Setup and Installation: Configure and install new systems and peripherals (PCs, mobile devices, printers) as required, following company protocols for security and compliance. * Troubleshooting and Issue Resolution: Diagnose and resolve hardware and software issues for desktop and mobile devices, adhering to established troubleshooting procedures. * Inventory and Documentation: Maintain accurate records of IT inventory, documenting asset status, configuration changes, and end-of-life equipment replacement schedules. * Help Desk Support: Review, prioritize, and resolve IT Help Desk requests promptly, escalating complex issues to senior team members or specialized staff as needed. Team Collaboration * User Support: Serve as the main contact for user issues related to PCs, phones, and peripherals in both office and production environments, occasionally providing after-hours support. * Technology Research: Research and recommend emerging technologies and tools that could benefit the company's IT infrastructure or end-user experience. * Incident Response and Problem Management: Actively participate in ad hoc issue resolution and incident response, coordinating with other IT staff to ensure prompt and thorough resolution. * Collaboration and Teamwork: Work collaboratively with other team members, supporting a culture of knowledge-sharing, reliability, and service-oriented professionalism. * Customer Service Focus: Maintain a customer-focused approach in all interactions, fostering positive relationships with end-users to enhance their IT support experience. Project Management Focus * Project Planning: Identify and schedule project deliverables, milestones, and required activities/tasks, and provide timely updates on project status according to IT management's cadence. * Communication and Stakeholder Engagement: Implement a project communication plan, ensuring effective stakeholder engagement. * Risk Assessment and Mitigation: Conduct risk assessments and implement mitigation strategies to proactively address potential issues. * Documentation and Compliance: Create and maintain comprehensive project documentation, including Project Charters, Requirements, and User sign-off, ensuring compliance with standards. * Project Management Tools: Utilize Asana (or other relevant tools) to manage project tasks, timelines, and store documentation efficiently. Digital Application Support Focus * Application Awareness: Maintain up-to-date knowledge of digital applications relevant to the organization, proactively identifying capabilities to support team and organizational needs. * Promote Digital Adoption: Encourage digital adoption across departments by directing staff to appropriate resources, documentation, and support contacts within IT. * Application Championing and Training: If designated as a Champion of a digital application, develop training materials and guides, provide onboarding assistance, and offer ongoing support to help staff leverage application capabilities effectively QUALIFICATIONS Education and Experience * Experience: At least 3 years of experience in an IT support or related field, providing hands-on technical support in a business environment. * Education: High school diploma or equivalent required; an associate's degree in information technology, Computer Science, or a related field is preferred. Technical Skills * Operating Systems: Proficient with Windows 11 and Windows Server 2022+ environments, including setup, troubleshooting, and maintenance. * Active Directory: Knowledgeable in Microsoft Active Directory for user management, group policy, and permissions. * Networking: Basic understanding of networking fundamentals, including routers, switches, firewalls, and security cameras, with experience in network wiring and TCP/IP protocols. Ability to support and expand networks as needed. * Productivity Software: Familiarity with Microsoft operating systems and productivity suites, including Office 365. * Hardware Skills: Demonstrated experience working with PC hardware, peripherals, and printer management/maintenance. * Telephony: Experience with RingCentral phone systems is a plus. Additional Requirements * Physical Ability: Must be able to lift and carry up to 50 lbs as needed to transport and set up equipment. * Travel: Must have the ability to travel locally between company facilities (Portage, Merrillville, Duneland, La Porte, Lebanon, and Chicago, IL) with possible occasional international travel. Status: Full Time Additional information Applicable only to applicants applying to a position in any location with a pay disclosure requirements under state or local law: * The compensation range that is described below is the possible base pay compensation that the company believes in good faith that it will pay for this role at the time of posting based on job grade for the position. Individual compensation within this range is based on many factors such as years of experience etc. so the company might pay more or less than the posted range and it is understood that this range may be modified in the future. * In addition to base compensation, MonoSol provides a yearly incentive compensation bonus, a profit sharing bonus when eligible, a comprehensive benefits package including medical, dental, vision insurances, short term disability, long term disability, accidental death and dismemberment, term life insurance, voluntary term life insurance, transit flexible spending account (if applicable), employee assistance program, identity theft protection, 401k and paid time off (vacation and sick days). Compensation range - $53,454.11 - $92,428.27 Incentive Compensation Bonus Target - 6% Paid time off amount - 15 days CLOSING The above statements are intended to describe the general nature and level of the work being performed by employees assigned to this position. This is not intended as an exhaustive list of all responsibilities, duties, and skills required. MonoSol, LLC reserves the right to make changes to the job description whenever necessary. Disclaimer As part of MonoSol, LLC's employment process, finalist candidates will be required to complete a physical, drug/alcohol test and background check prior to employment commencing. MonoSol, LLC is an equal opportunity employer. All qualified applicants will be considered without regard to race, national origin, gender, age, disability, sexual orientation, veteran status, or marital status. Qualifications

Job Description Precision Resources, a division of the Trimarc Group Inc., is currently searching for an Executive IT Support Specialist for an ONSITE position to join a client in downtown Chicago, Illinois. This is a contract to permanent opportunity with a reputable and stable organization. Position Summary: This IT Support Specialist will provide dedicated and often high-touch technical support to C-Suite Executives and other high-ranking individuals within their organization. This type of support often focuses on ensuring seamless and reliable technology experiences for these key users, and will include tasks like hardware and software troubleshooting, managing user experience across devices and providing specialized support for critical systems. Effective communication is crucial, as this professional needs to communicate technical information in a way that executives can understand and make informed decisions. Technical Summary: Windows, O365, Active Directory, Azure, Dameware, Intune, AutoPilot Hardware Support - Setting up and configuring hardware, including laptops, desktops, phones and other devices. Software Support - Troubleshooting software issues, managing software upgrades and providing support for critical applications. Network Administration - Ensuring network connectivity, managing user access and addressing network-related issues. Security Support - Implementing and maintaining security protocols to protect the devices and data. Qualified candidates must have a US Citizenship or Green Card. Candidates requiring sponsorship or C2C candidates will not be considered Apply directly: https://evoportalus.tracker-rms.com/PrecisionResources/MyLite?id=1263 To view all of the opportunities with Precision Resources, please visit: http://www.precisionresources.org/careers Precision Resources, a division of the Trimarc Group Inc., is one of the fastest growing consulting and recruiting firms providing top-tier Information Technology professionals. Our IT Consulting and Recruitment Division is strengthened with our ability to match talented and experienced Information Technology professionals to the unique business needs of our clients. Our team-based approach allows us to combine our experiences in the IT industry to develop effective, customized solutions quickly and efficiently. Since we focus on building long-term relationships, we are always striving to provide higher quality service and produce better results. We have become a strategic partner for Fortune 500 firms as well as small to medium sized companies because of the ability to quickly develop effective, customized solutions for time-sensitive initiatives for our clients. From contract and consulting, to contract to hire and permanent placement, Precision Resources has a solution to meet your needs.

pThe Technology Support Analyst will deliver high quality, effective technical support for the firm's desktop hardware and software systems, ensuring exceptional client service to end users. Administer and monitor technical support workflows through the help desk ticketing system. Assess and prioritize the end user inquiries and issues. Perform setup, maintenance, troubleshooting and repair activities for user hardware and software solutions. Assist end users with requests and issues to ensure the daily availability and proper operation of their devices and desktop software. The employee in this role will be required to work in the office 5 days a week./p pThe employee in this role will be required to work in the Chicago office 5 days a week./p pem This position is based in Chicago and requires flexibility in work hours, including the ability to work evenings and weekends up to six times per year. Candidates should be prepared to adjust their schedules to accommodate these occasional demands./em/p pResponsibilities include but may not be limited to:/p ul li Deliver high quality, effective technical support for the firm's desktop hardware and software systems. Assess and prioritize the end user inquiries and issues. Ensure that requests are handled in accordance with service level agreements. Utilize established help desk workflow procedures and tools to provide prompt action, detailed communication and complete resolutions./li li Identify, troubleshoot, analyze and resolve user technical issues. Apply fixes and document solutions. Document and report on issue status to Technology Client Support management. Escalate complex issues using established procedures./li li Perform setup, maintenance and upgrades of user hardware and software solutions in conjunction with Technology Client Support team members and other system administrators./li li Administer desktop security protocols according to IT Security procedures. Document and report security incidents to team management./li li Ensure all activities are in compliance with applicable rules, regulations, policies and procedures./li li Additional responsibilities as requested./li /ul pQualifications:/p ul li Bachelor's Degree in IT related field preferred./li li2 - 5 years of experience in technical support or systems administration required; financial services industry experience preferred./li li Strong problem resolution skills./li li Strong time management and prioritization skills./li li Ability to work effectively in a team environment./li li Ability to collaborate across multiple functions./li li Attention to detail and quality./li li Technical knowledge and training in multiple key elements (data/voice communications, servers, networks, desktop) of the firm's computing environment./li li Knowledge of core technology industry trends and best practices./li li Strong written and verbal communication skills./li li Physical Requirements: Lift and push objects (i.e. IT hardware); reach with hands and arms, bend, kneel (i.e. plug in cables), and perform other moderately strenuous activities; occasionally lift or push up to 40 lbs./li /ul p /p pspan style="color: rgb(255, 255, 255);"#LI-CH1/span/p pspan style="color: rgb(255, 255, 255);"#LI-Onsite br//span/p p /p

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S., supporting 15,000 healthcare professionals and team members at more than 1,000 health and wellness offices across 46 states in four distinct categories: Dental Care, Urgent Care, Pet Care, and Medical Aesthetics. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of four consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Lovet Veterinary Clinics and Chapter Aesthetic Studio. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale. We are currently looking for a Senior Desktop Support Specialist who will provide reliable, high-quality support services to our Executive Level users. The ideal candidate for this position is a reliable, adaptable, thought-leading IT desktop support professional capable of maintaining high work standards while independently managing their work. The candidate will also cultivate customer service excellence approach, developing relationships focused on collaboration and will have direct communication with TAG Executives, other end users, and peers. This position also will work as needed with other initiatives, including assisting with projects, interacting with diverse technologies, and partnering with stakeholders in other departments. Responsibilities * Provides in-person and remote user assistance and ServiceNow ticket resolution for Audio Visual (AV) and Executive Support needs. * Diagnoses and troubleshoots basic problems with technical systems to maintain proper functionality and can resolve more complex escalated issues as needed. * Sets up, maintains, and troubleshoots a variety of AV systems, including Teams Room Systems, Crestron, and others, ensuring ideal communication and presentation experiences. * Coordinates and conducts regular proactive AV system checks and maintenance. * Educates and guides executives and users on the use of AV technology to enhance productivity. * Collaborates with IT teams to implement new AV solutions to meet evolving business needs. * Maintains up-to-date knowledge of the latest AV technologies and best practices to continuously improve service quality. * Documents relevant AV issues and their resolutions in the IT knowledge base. * Interacts with vendors to resolve issues and projects. * Assists with projects and implementation of policies as needed. * Can perform tasks & projects independently and autonomously. Experience * Associates Degree in Computer Science/similar field or commiserate experience with a role in an enterprise environment with a focus on Audio-Visual technology and executive support. * Demonstrated expertise in troubleshooting and maintaining AV Technologies - Teams Systems, Video Walls, Digital Signage, Crestron, and other AV technologies. * Knowledge of a modern ticketing system (such as ServiceNow) required. * Good organization, time management, and problem-solving skills required. * Strong communication skills with the ability to provide clear instructions and explanations to non-technical users. * Hands-on, collaborative working style with a service driven mindset needed. * Adaptable and willing to learn new technology and processes. * Experience providing executive desktop support in an enterprise environment preferred. * A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match * This role is onsite 4 days/week in our Chicago office in the Fulton Market District * Salary: $28.75-38.90/hour

At BigTime Software, we believe that exceptional customer support is more than just solving problems-it's about empowering our customers to succeed. As a Technical Support Specialist in our Chicago or Phoenix office, you'll be at the heart of that mission. Acting as a trusted guide, you'll educate and support our customers via phone, email, or chat. You'll be delivering an outstanding customer experience every step of the way. If you thrive on solving challenges and love connecting with people, we'd love to hear from you! Join a team where your skills make a real impact, and your work fuels the success of thousands of firms worldwide. Who is BigTime? BigTime Software is the AI-powered professional services platform enabling intelligent decisions and delivering profitable growth. We've proudly been featured on Inc's 500 Fastest Growing Companies in America for 4 years in a row. BigTime Software is the engine behind the greatest consulting firms on the planet, delivering back-office time/budgeting and invoicing to over 2,700 firms worldwide and tracking over $4 billion in billable time each year. Our flagship product is a SaaS-based system that is custom-built for the professional services industry. BigTime is a PE-backed company, headquartered out of Chicago, with offices in Chicago, Phoenix and Poland. We've proudly been named on Crain's 'Best Places to Work' three years in a row -- if you're motivated to join a hyper growth organization, we're eager to talk to you. What You'll Be Accountable for: * Handle incoming support requests from customers and prospects through various channels, such as live chat and email. * Educate/train/consult and on-board a wide range of professional service firms on how to fully and proficiently use various features of BigTime in the most effective way to fit their specific industry * Serve as a resident product expert and maintain exceptional knowledge of the product as we continue to add new features * Identify/troubleshoot and document priority issues for escalation and communicate relevant information to the appropriate parties * Contribute to team KPIs by improving average response and resolution times, as well as customer satisfaction ratings * Work with the product team to discuss/document product enhancement requests coming from customers Who You Are: * 1-3 years of customer service experience (software experience is a plus!) * Preferred background in networking, API, database, XML, and some script language (Python, Java, etc.) with an emphasis on technical troubleshooting * Ability to reproduce and troubleshoot software and data issues reported by customers * Use core knowledge and on-the-job training to respond to customer requests and queries * A strong passion for teaching technology to others to set clients up to be self-sufficient * Ability to quickly learn how to use tools including Jira, Slack, Zendesk, and Salesforce to perform your job * Excellent written and verbal communication skills * A solutions oriented individual with an interest in learning new technologies * Ability to be resourceful with impressive critical thinking skills * Ability to be proactive and work independently. Self motivated to strive! * Experience supporting Windows, IOS, and Android devices. * Demonstrated ability to deal with change and be a team player * Experience with accounting or project management software a plus, especially Quickbooks! What We Offer: * Competitive salary and bonus * Company pays 100% of benefits, including medical, dental, vision, disability and life insurance * 401k with generous company match * Paid Parental Leave & Access to Parently platform * Hybrid work schedule - In office 2-3 times a week (Phoenix office preferred but open to folks for our Chicago office) * Generous time off and paid company holidays * Fresh fruit, snacks, cold brew coffee/tea, soda and sparkling water * Company provided latest technology & software tools The salary for this position is $50,000 annually. In addition to base salary and a competitive benefits package, this position may be eligible for additional types of compensation such as bonuses. Applicants must be authorized to work in the U.S. BigTime Software, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Job DetailsJob Summary:We are looking for an IT Specialist to maintain a hybrid on-site presence to support MSP clients in the Chicago area. The candidate would assist corporate users on-site and provide remote help desk support for the client's satellite offices as well as other senior living communities in the area. The candidate should have working experience with Microsoft technologies and systems, networking, troubleshooting skills, and exceptional customer service and communication skills. Responsibilities: Provide Tier 1-2 technical support to both on-site users and remote users via phone, web-based tools, and email Act as a liaison between users and remote Tier 2-3 team members and assist remote team members with service delivery, projects, and requests Assist with and solve technical issues relating to Microsoft Office, M365, SharePoint, OneDrive, Teams, network printing and scanning, VOIP, malware, and other technologies Develop and maintain technical expertise on desktop technologies, peripherals, networking, and cloud-based solutions. Support and implement Wi-Fi access points and Ubiquiti, other network infrastructure, WAN, LAN, and Firewalls (e.g., SonicWall) Evaluate, recommend, and execute new technologies to ensure optimal desktop infrastructure and network performance Perform preventive and proactive maintenance and support as needed Document all work performed in the ticketing system (ConnectWise) Accurately record all-time and notes for work performed following company standards Maximize billable status for work performed Other duties as assigned Requirements: Associate degree or equivalent experience Working knowledge of IT and hands-on experience with networking, desktop technologies, and troubleshooting Hybrid on-site with major MSP clients in Chicago area but travel to other client sites occasionally required (around 10-20%) Desired Skills: Network+, Security+, ITIL, Microsoft certifications are a plus. Working knowledge of ConnectWise ticketing system, Labtech, Bomgar, Ubiquiti, SonicWall, VOIP, Mobile Device Management (MDM), and technical documentation Ability to handle client interactions professionally and respectfully Strong customer service and client management skills Strong written, verbal, and interpersonal skills

Great Place to Work Certified, October 2024 - October 2025 USA Evolving from SmartBiz Loans, a leading provider of small business loans, SmartBiz Bank offers a broad range of business banking solutions to small businesses across the U.S. - solutions built specifically to serve the dynamic needs of entrepreneurs and foster the growth of the small business community. SmartBiz Bank's commitment to transparency and personalized customer service offers an unparalleled banking experience, ensuring small businesses have the financial services they need to grow and thrive. Headquartered in Chicago, IL, with offices in Austin, TX and San Francisco, CA, we are excited about serving our local and national Small Business Community. Our IT team is at the heart of ensuring the company is able to perform at its highest level. We are a small but mighty team, providing excellent customer service for the company day to day, while continually seeking opportunities to improve so we can scale and better support the organization. This role is a critical component of the IT team, with the opportunity to have a large impact on the company as a whole. The ideal candidate will be inspired to make a large impact and contribute to Smartbiz' success, all while balancing scrappiness and an eye for opportunities to improve. Candidates must be located in the Chicago Illinois (NorthBrook) area or willing to relocate. This is an on-site position with all 5 work days a week in office. How You Will Make An Impact: * Be the primary contact for technical issues in the Chicago office as well as serve as one of the first-line tech support and escalation points for Smartbiz company-wide workers. * Maintain essential IT operations, including cloud email systems, desktop and server operating systems, Microsoft AD, security tools and other general software applications, on-site servers, routers, switches, WiFi, laptops, desktops, etc. * Serve as the subject-matter expert supporting primarily Windows servers, AD, Windows Desktop systems and applications as well as Mac OS X, and web based software applications including Microsoft O-365 and Google Workspace. * Provide advanced support for all internal applications and systems as well as research and evaluate emerging technologies, hardware, and software. * Assist with IT-focused projects (system upgrades, rollouts, remediation, etc.) * Work towards automation on repetitive IT tasks and improve on internal IT systems and processes * Administer a wide variety of SaaS products while striving for a team-centric environment & knowledge-sharing approach * Lead IT team and initiatives * Draft and maintain both procedural and technical documentation * Work cross-functionally and be an integral part of the growth of SmartBiz Deliverables You Will Be Measured On: * Ability to maintain composure in stressful situations * Ability to follow company and department policies and procedures * Project manager mindset: you listen, scope the work, take ownership, communicate budget and timelines, and you can complete a project with minimal supervision * Retrospectives: you enjoy understanding what could have been done better/differently and how to incorporate those learnings into your work What We Are Looking For: * 7+ years progressive experience in IT Support. * Extensive experience working with different operating systems including Windows Servers, Windows Desktop OS and Mac OS * Ability to prioritize and manage several milestones and projects efficiently * Experience in administration of MDM and endpoint management systems * Deep working knowledge of helpdesk system administration and acumen. JIRA and Confluence preferred * High competency in cloud-based SaaS tools like Google Workspace, Microsoft O365, Remote Desktop Server, Ring Central, etc. * Time-management skills and the ability to establish reasonable and attainable deadlines for resolution * Strong ability to process and retain highly technical information * Experience with Asset Management, Procurement, and Vendor management tools/methodologies * Innate customer focus and ability to interact with end users at every level all the way to C-suite * Experience with Google meeting rooms, A/V setup and running All Hands meetings when needed * Will require occasional evening or weekend work for system/software updates * Experience being a project or team lead. (Not looking for an IT Manager with no recent extensive hands-on experience) Bonus Points if you have: * Experience with Dell Securityworks * Current Microsoft, Google, JAMF and/or OKTA certifications * Hands on experience with CloudFlare * Running cloud-based Windows Servers * Experience with AWS Opportunities & Benefits We Will Provide: * Help redefine small business banking * Competitive salary and equity in a fast-growing start-up * 100% paid medical, dental, and vision benefits for employees and their domestic partners and dependents * 100% paid life and disability insurance * Flexible vacation policy * 401k plan More About SmartBiz Bank: * 60% + of the loans funded by our banks are for women-owned, minority, or veteran businesses * Great Place to Work Certified, 2022 - 2025 * American Banker's Best Places to Work in Financial Technology in 2017, 2020, 2021, 2022, and 2023 * Rated "excellent" by TrustPilot review website * The company has raised $47 million in venture funding. Investors include Venrock, Investor Growth Capital, and First Round Capital. * - SmartBiz Bank is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. California residents can learn more about how we use your information by visiting ***********************************************************

Full-time Description The Help Desk Technician will serve as the first point of contact for customers to provide technical assistance with computer systems. Must answer queries on basic technical issues and offer advice to solve them. Respond to end-user phone, email, or chat requests for support. The Technician will perform remote analysis through diagnostic techniques and determine the best solution based on details provided by customers. The Technician will ensure quality service by following-up with customers to update them on status and resolution of their issues Requirements ESSENTIAL JOB FUNCTION/COMPETENCIES Responsibilities include but are not limited to: Utilizes product information or solution database to research, analyze, and deliver solutions. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Documents incidents using help desk systems or tools. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. Record events and problems and their resolution in logs. Pass on any feedback or suggestions by customers to the appropriate internal team. Identify and suggest possible improvements on procedures. Performs other position related duties as assigned. Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training. CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS Microsoft certifications preferred. KNOWLEDGE | SKILLS | ABILITIES Tech savvy with working knowledge of office automation products, databases and remote control. Good understanding of computer systems, mobile devices and other tech products. Ability to diagnose and resolve basic technical issues. Excellent communication skills. Customer-oriented with ability to remain calm in difficult situations. Complies with HIPAA regulations for patient confidentiality. Knowledge in healthcare systems operations such as EMR. EDUCATION REQUIREMENTS High school diploma or equivalent required. BS in Computer Science or relevant field preferred. EXPERIENCE REQUIREMENTS 1 year Help Desk experience preferred. Windows experience preferred. REQUIRED TRAVEL N/A PHYSICAL DEMANDS Carrying Weight Frequency 1-25 lbs. Frequent from 34% to 66% 26-50 lbs. Occasionally from 2% to 33% Pushing/Pulling Frequency 1-25 lbs. Seldom, up to 2% 100 + lbs. Seldom, up to 2% Lifting - Height, Weight Frequency Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33% Floor to Chest, 26-50 lbs. Seldom: up to 2% Floor to Waist, 1-25 lbs. Occasional: from 2% to 33% Floor to Waist, 26-50 lbs. Seldom: up to 2% Salary Description 22.00-25.00

IT Systems Administrator Reports to: Senior Director of Technology Location: Hybrid position in Oak Brook, IL office Monday, Wednesday & Thursday. Remote Tuesday & Friday. Introduction Join our team as an IT Systems Administrator and jump-start your career in information technology. This role offers the unique opportunity to handle a wide array of technical challenges across IT infrastructure, cybersecurity, application support, and more. Ideal for dynamic individuals who thrive in diverse environments and are eager to develop their technical skills in a collaborative setting. Key Responsibilities: Network Management: Monitor, maintain, and optimize network performance and security to ensure seamless connectivity. System and User Support: Install, configure, and troubleshoot various IT systems including hardware, software, and peripherals. Address and resolve user issues swiftly to minimize downtime. Security and Compliance: Implement robust security measures and protocols to protect system integrity against cyber threats. Manage user access and permissions. Training and Development: Educate end-users on the effective use of new technologies and systems to enhance operational efficiency. Vendor Collaboration: Work closely with vendors and external IT service providers to support system enhancements and troubleshooting. Documentation: Maintain clear and comprehensive records of technical processes and solutions to facilitate knowledge sharing and continuity. Qualifications: Educational Background: Bachelor's degree in Information Technology, Network Administration, Computer Science, or related field preferred; equivalent practical experience also considered. Experience: 2-3 years experience supporting IT, managing networks, working in Azure Entra ID / Office 365 Technical Skills: Familiarity with networking fundamentals (TCP/IP, DNS, routing), Microsoft Active Directory, and cybersecurity best practices. Soft Skills: Excellent analytical, problem-solving, and communication abilities. Must be able to work both independently and collaboratively. Attitude and Aptitude: Strong work ethic, eager to learn, and committed to providing top-notch customer service.

Compensation: Competitive salary and equity Benefits: Health, Dental, Vision; Flexible PTO, FSA Benefits, 401K Savings Plan, Paid Parental Leave, Long-term Disability Insurance Reports to: Director, IT and Data Engineering The Company Numat is a global leader in the field of precision chemistries. Numat's solutions are changing the way industries around the world capture and separate hazardous chemicals that negatively impact human health and the environment. Numat has been at the forefront of Metal-Organic Framework (MOF) research and production for over a decade and is the first company to successfully commercialize MOFs. The company's world-class platform integrates MOFs into existing products and processes, merging chemistry innovation with manufacturing at industrial scale. Through bold and transformative chemistry, Numat helps its global customers and partners make meaningful progress toward their net zero and innovation objectives. Be a part of something bigger, join our team. Position Overview As an IT Systems Administrator, you will be responsible for day-to-day maintenance of our IT systems and server infrastructure. Additionally, you will be responsible for assisting with improvements to our infrastructure and helping to deploy new technology solutions for Numat. This role requires a good understanding of computing platforms, IT systems architecture, security requirements, excellent communication skills and a proven history of being able to maintain IT infrastructure in a disciplined environment. Our IT infrastructure underpins all Research, Quality and Manufacturing at Numat and it is critical to our business to simultaneously keep it stable and well-maintained while also being flexible to support the changing requirements needed for us to scale as a company. In conjunction with our Lead Systems Engineer, you will be responsible for keeping all our infrastructure running and deploying new infrastructure according to existing processes. Responsibilities Maintain all infrastructure-Windows services, IFC computers, networking switches, deployed server applications-to fulfill uptime requirements. Execute existing IT SOPs Deploy and maintain all user equipment Troubleshoot problems and support end users through the helpdesk Create and manage system permissions and user accounts Maintain networks and network file systems Perform regular security tests and review security warnings + alerts Assist with maintaining living IT documentation of processes / procedures Assist with incident response to IT hardware failures and security alerts (e.g. replacing failed switches + access points, servers, etc.) Deploy and maintain industrial fanless computer (IFC) fleet supporting analytical equipment in our R&D and Quality labs Independently manage projects to improve our infrastructure Stay up to date with industry trends, advances, and best practices Qualifications Bachelor's degree in Computer Science, Management Information Systems, Mathematics, Business Analytics or another technically strong program Minimum 8 years experience in IT, with most in a disciplined corporate environment Technical expertise in much of the following: Microsoft Windows 11 / data center and all supporting Microsoft technologies: Active Directory, DNS, DHCP, Certificate Services, GPOs, hybrid local-cloud deployments, SharePoint, Intune, etc. Network technologies including configuring, managing and monitoring, troubleshooting routing protocols, and access controls, specifically in a CISCO environment Cloud Environments: Azure Virtualization technologies: Hypervisor. Monitoring solutions: Grafana, Nagios, etc. Scripting: Python, PowerShell, etc. Backup solutions: VEAMM Security frameworks, such as from NIST 800-171 Big plus would be expertise in PowerBI, power app platform, Dynamics Experience with Linux Operating systems, specifically Ubuntu, and containerization (Docker, Kubernetes) also a plus Big plus would be experience deploying IT in a chemistry R&D lab. Ability to thrive in a fast-paced, resource-constrained, entrepreneurial environment where everyone must play multiple roles Excellent written, verbal, interpersonal, and cross-cultural communication skills: able to distill complex information and present clearly Additional Requirements This is an on-site role, with some limited ability to work from home as feasible This is an on-call role, requiring work after-hours in case of failures (and occasionally for pro-active maintenance) To comply with federal regulations and contractual obligations, this position is open to U.S. Citizens only. Applicants must be able to provide proof of U.S. citizenship upon request. NOTE: **NO AGENCIES** Numat is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, marital status, national origin, ancestry, age, physical or mental disability unrelated to ability, sexual orientation, gender identity, or an unfavorable discharge from military service. We at Numat are committed to compliance with all applicable federal, state, and local laws, including the Illinois Human Rights Act and the Civil Rights Act of 1964. We encourage applications from individuals of all backgrounds and experiences.

Introduction MWRD's Internship Program offers paid internship positions. While the main focus is on wastewater management, there are opportunities to gain knowledge and practical experience in a wide range of functions in each department. Paid Interns Paid interns are limited to 119 working days per calendar year and receive $18.00 per hour. Required Documents: Letter of recommendation from a class instructor, professor, or Internship Coordinator from current school or university. Cover letter stating interest in position. Resume. Eligibility Requirements Currently enrolled in a degree-seeking program in an accredited college or university and will be enrolled in the 2025/2026 school year. Permanent residency within the territorial boundaries of the MWRD (students may attend school outside the territorial boundaries). You must be a citizen or national of the United States, or an individual who is otherwise legally authorized to work in the United States. Candidates are to submit the Online Internship Application, cover letter, resume and letter of recommendation through MWRD's Online Employment Center. Questions regarding the internship program may be directed to ************************. Minimum Requirements Position Title: Information Technology Field Support Intern Department: Information Technology Location: Main Office Building 100 Erie St. Chicago, IL. 60611 Description: The Metropolitan Water Reclamation District is seeking an intern in the Information Technology Department. The intern will gain hands on experience in working in a field support environment at a wastewater entity. Responsibilities include: Assist with field support with general IT support calls. Imaging new user equipment Delivery and installation of user equipment. Learn, research and troubleshoot technical issues. Minimum Qualifications and Requirements: Prior experience managing computer and mobile devices. Experience with Microsoft Word and Excel. Excellent written and oral communication skills. Can work both independently and in a team-environment. Educational Requirements: Applicants must be a current graduate or undergraduate student seeking a degree in Information Technology or related fields.

The Information Technology Inventory Technician is responsible for maintaining a high level of IT inventory accuracy and integrity throughout the Enterprise. This role will serve to ensure that IT equipment is accounted for, operational, and available as needed in order for the Enterprise to operate efficiently. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Ensures a superior level of user service and satisfaction is achieved and maintained throughout the properties. Maintains the complete inventory of IT related equipment. Coordinates with various IT support personnel on the distribution and retiring of equipment. Communicates with the IT staff on the disposition and processing of faulty equipment. Troubleshoots and repairs all types of Information Technology Equipment including, but not limited to: PCs, Monitors, Printers, and Wireless Devices. Processes all warranty and RMA work for Information Technology equipment. Works in conjunction with various IT staff members in processing IT Equipment Requests. Periodically audits all physical inventory lists for accuracy. Coordinates with IT staff for the purchase of hardware and software. Facilitates the flow of information throughout the Information Technology Department by attending regularly scheduled departmental meetings. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Promotes the following within the department and among all employees: Creates an atmosphere of fun for all casino guests. Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times. Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts. Retains employees through involvement in training and development. Explains why we do things, in advance of doing them. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED) preferred. Minimum of two years' experience in inventory control required. Must possess excellent communication skills and be computer-literate, with proficiency in Microsoft Word and Microsoft Excel. SPECIAL QUALIFICATIONS: Must be able to work in a fast-paced environment with the ability to juggle and prioritize multiple tasks and demands. Excellent oral and written skills preferred. Strong organizational skills required. Position requires demonstrated poise, tact and diplomacy. This position requires a Level 2 Gaming License. LANGUAGE SKILLS: Ability to read, analyze, and interpret documents, such as safety rules, operating and maintenance instructions and procedure manuals. Some analytical ability is required in order to summarize data for reports and find solutions to various administrative problems. Ability to write routine reports and correspondence. MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to prepare and interpret graphs. REASONING ABILITY: Ability to apply common sense reasoning to a variety of situations. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. When on the casino floor, the noise level is usually loud. A casino environment is typically smoky.

North Dakota Site Service Technician Located in Stanton, North Dakota Occasional weekend work may be required. Fuel Tech is a leading technology company engaged in the worldwide development, commercialization and application of state-of-the-art proprietary technologies for air pollution control, process optimization, combustion efficiency, and advanced engineering services. These technologies enable customers to operate efficiently in a cost-effective and environmentally sustainable manner. Position Overview: Position located in Stanton, North Dakota ...Under the guidance of the Fuel Chem (Site) Manager, the Site Service Technician will assist with the installation and ongoing operation of Fuel Chem system installations. The candidate will be trained in the operation and maintenance of the system, its equipment, and components. This position is located at a specific site but may volunteer to travel and participate in the installation support, startup and field optimization of new installations at other sites. Essential Duties and Responsibilities: * Thoroughly reviews and becomes familiar with all project equipment and systems. * Performs basic preventative and corrective maintenance on mechanical, electrical and control systems. * Receives chemical shipments and ensures that the proper paperwork is provided, and the shipment is properly transferred into the site tanks. Ensure there are no chemical releases. * Verifies the correct performance of the system by observing the equipment in operation, checking calibrations, performing draw-down tests and reviewing data. * Assists with inspections of the boiler/furnace to survey the formation of slag and fouling. * Maintains good Disciplined Site Service records. * Prepare daily logs and periodic operation reports as assigned or requested. * Makes field visits to assigned regional sites as required to observe work, review progress, resolve issues and attend project meetings. * Always performs the job in a safe and responsible manner; abiding by all laws, codes, FTI policies and site-specific work rules; and striving to delight the client with performance and results. * Other tasks and duties as may be assigned. Supervisory Responsibilities: The Site Service Technician does not have direct supervision responsibilities. Education and/or Experience: Requires a High School Diploma and proven experience operating or maintaining mechanical equipment; a skilled trade or some college course work is desirable. This position requires an individual who is mechanically inclined, skilled in the use of common tools, and has the ability to use a computer for email and non-complex spreadsheet and word processing software. Other Requirements: This job position is field based at a client's boiler plant and may include voluntary travel to other sites in the region for extended periods of two weeks away from the primary site. Good interpersonal and communication skills are essential when interacting with clients, contractors, suppliers, and employees. Must be a self-starter and able to work without direct supervision on a daily basis. Specific computer or testing skills may be required for some assignments. Physical Requirements: Usually walking, climbing stairs and ladders; long periods of exposure to hot and dirty boiler room environment; may work indoor or outdoor in all weather; regularly carries 25lbs or more. Competencies Required: Analytical - Synthesizes information; Collects and researches data; Applies workflows, checklists, work instructions and procedures. Ability to prioritize and solve practical problems and apply good engineering judgement during the life of a project. Work in in office or site conditions where there may be limited or ambiguous guidance available on solving technical control issues. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information. Oral Communication - Speaks clearly and persuasively; must possess good listening skills. Written Communication - Writes clearly and informatively; presents numerical data effectively; able to read and interpret written information. Must possess basic ability to use MS Office and PowerPoint. Quality Management - Demonstrates accuracy, thoroughness, and attention to detail. Judgment - Displays willingness to make decisions, Exhibits sound and accurate judgment. EEO Statement We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ftek.com/en-US/ linkedin.com/company/fuel-tech-inc/mycompany/

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Desktop Support Representative Onsite Support Location: naperville,il Duration: 1+ years Skills Overview Deskside Support Tech. Must be experienced in DESKSIDE support · Win7/Win XP OS support. Troubleshooting · Office 2003/2007/2010 support · Executive end user trouble shooting skills · Dell hardware · Break/Fix troubleshooting experience in larger corporate environments Additional Information For more information, Please contact Shubham ************

Job Details La Porte IN - La Porte, INDescription The IT Support Technician is responsible for the day-to-day maintenance, troubleshooting, upgrading, and support of MonoSol's IT systems. This role ensures that both hardware and software issues are promptly addressed, allowing all MonoSol employees to effectively utilize IT resources with minimal disruption. RESPONSIBILITIES Software and Hardware Support IT Equipment Management: Allocate, configure, and maintain IT equipment, ensuring all devices meet security and performance standards. System Setup and Installation: Configure and install new systems and peripherals (PCs, mobile devices, printers) as required, following company protocols for security and compliance. Troubleshooting and Issue Resolution: Diagnose and resolve hardware and software issues for desktop and mobile devices, adhering to established troubleshooting procedures. Inventory and Documentation: Maintain accurate records of IT inventory, documenting asset status, configuration changes, and end-of-life equipment replacement schedules. Help Desk Support: Review, prioritize, and resolve IT Help Desk requests promptly, escalating complex issues to senior team members or specialized staff as needed. Team Collaboration User Support: Serve as the main contact for user issues related to PCs, phones, and peripherals in both office and production environments, occasionally providing after-hours support. Technology Research: Research and recommend emerging technologies and tools that could benefit the company's IT infrastructure or end-user experience. Incident Response and Problem Management: Actively participate in ad hoc issue resolution and incident response, coordinating with other IT staff to ensure prompt and thorough resolution. Collaboration and Teamwork: Work collaboratively with other team members, supporting a culture of knowledge-sharing, reliability, and service-oriented professionalism. Customer Service Focus: Maintain a customer-focused approach in all interactions, fostering positive relationships with end-users to enhance their IT support experience. Project Management Focus Project Planning: Identify and schedule project deliverables, milestones, and required activities/tasks, and provide timely updates on project status according to IT management's cadence. Communication and Stakeholder Engagement: Implement a project communication plan, ensuring effective stakeholder engagement. Risk Assessment and Mitigation: Conduct risk assessments and implement mitigation strategies to proactively address potential issues. Documentation and Compliance: Create and maintain comprehensive project documentation, including Project Charters, Requirements, and User sign-off, ensuring compliance with standards. Project Management Tools: Utilize Asana (or other relevant tools) to manage project tasks, timelines, and store documentation efficiently. Digital Application Support Focus Application Awareness: Maintain up-to-date knowledge of digital applications relevant to the organization, proactively identifying capabilities to support team and organizational needs. Promote Digital Adoption: Encourage digital adoption across departments by directing staff to appropriate resources, documentation, and support contacts within IT. Application Championing and Training: If designated as a Champion of a digital application, develop training materials and guides, provide onboarding assistance, and offer ongoing support to help staff leverage application capabilities effectively QUALIFICATIONS Education and Experience Experience: At least 3 years of experience in an IT support or related field, providing hands-on technical support in a business environment. Education: High school diploma or equivalent required; an associate's degree in information technology, Computer Science, or a related field is preferred. Technical Skills Operating Systems: Proficient with Windows 11 and Windows Server 2022+ environments, including setup, troubleshooting, and maintenance. Active Directory: Knowledgeable in Microsoft Active Directory for user management, group policy, and permissions. Networking: Basic understanding of networking fundamentals, including routers, switches, firewalls, and security cameras, with experience in network wiring and TCP/IP protocols. Ability to support and expand networks as needed. Productivity Software: Familiarity with Microsoft operating systems and productivity suites, including Office 365. Hardware Skills: Demonstrated experience working with PC hardware, peripherals, and printer management/maintenance. Telephony: Experience with RingCentral phone systems is a plus. Additional Requirements Physical Ability: Must be able to lift and carry up to 50 lbs as needed to transport and set up equipment. Travel: Must have the ability to travel locally between company facilities (Portage, Merrillville, Duneland, La Porte, Lebanon, and Chicago, IL) with possible occasional international travel. Status: Full Time Additional information Applicable only to applicants applying to a position in any location with a pay disclosure requirements under state or local law: The compensation range that is described below is the possible base pay compensation that the company believes in good faith that it will pay for this role at the time of posting based on job grade for the position. Individual compensation within this range is based on many factors such as years of experience etc. so the company might pay more or less than the posted range and it is understood that this range may be modified in the future. In addition to base compensation, MonoSol provides a yearly incentive compensation bonus, a profit sharing bonus when eligible, a comprehensive benefits package including medical, dental, vision insurances, short term disability, long term disability, accidental death and dismemberment, term life insurance, voluntary term life insurance, transit flexible spending account (if applicable), employee assistance program, identity theft protection, 401k and paid time off (vacation and sick days). Compensation range - $53,454.11 - $92,428.27 Incentive Compensation Bonus Target - 6% Paid time off amount - 15 days CLOSING The above statements are intended to describe the general nature and level of the work being performed by employees assigned to this position. This is not intended as an exhaustive list of all responsibilities, duties, and skills required. MonoSol, LLC reserves the right to make changes to the job description whenever necessary. Disclaimer As part of MonoSol, LLC's employment process, finalist candidates will be required to complete a physical, drug/alcohol test and background check prior to employment commencing. MonoSol, LLC is an equal opportunity employer. All qualified applicants will be considered without regard to race, national origin, gender, age, disability, sexual orientation, veteran status, or marital status.