Information Technology/Support Technician Jobs in Olympia, WA

Project Analysts - Leading data collection and some sort of data analysis. more around procedures. Reaching out to mills, how many total procedures do you have and getting procedures documented on the SharePoint. Tracking down action items. Data Collection and Analysis: Lead data collection and analysis efforts to ensure site implementation readiness. Collaborate with mills to resolve data gaps or issues. Overview Project Lead: Efficiently coordinate and manage multifaceted project activities, ensuring seamless collaboration among team members, stakeholders, and resources. Act as a central point of contact for project-related inquiries, fostering clear communication and timely resolution of issues to maintain project momentum. Project Documentation and Reporting: Develop and maintain comprehensive project documentation, including detailed project plans, timelines, and resource allocation, to provide a clear roadmap for project success. Generate regular and accurate progress reports, milestones updates, and project status documentation for transparent communication with stakeholders. Meeting Facilitation: Skillfully schedule, organize, and facilitate project meetings, ensuring agendas are well-prepared, and objectives are met efficiently. Conduct effective and engaging meetings that encourage active participation, collaboration, and constructive feedback from team members and stakeholders. Planning and Execution: Assist in development of project plans, including timelines, milestones, resource allocation, and risk management strategies. Coordinate project activities, track progress, and manage project risks and issues. Data Collection and Analysis: Lead data collection and analysis efforts to ensure site implementation readiness. Collaborate with mills to resolve data gaps or issues. Project Team Support: Provide comprehensive support to the project team by coordinating tasks, facilitating communication, and ensuring smooth collaboration among team members. Act as a liaison between team members, stakeholders, and project leadership, fostering a cohesive and supportive environment for successful project delivery. Continuous Improvement: Identify areas for improvement based on lessons learned from completed projects. Foster a culture of continuous improvement, encouraging innovation, process enhancements, and lessons learned to drive operational excellence. Qualifications Education: Associates degree and/or equivalent work experience noted below Work Experience: 2 - 4 years of progressive, relevant experience in an IT Project Coordinator role is required. Experience coordinating moderately complex IT projects from beginning to end, assisting with the coordination budget, scope, schedule. Strong organizational and multitasking skills with attention to detail. Excellent communication skills with the ability to effectively communicate technical concepts to both technical and non-technical audiences. General data collection and analysis skills Additional Qualifications Proficient understanding of project management methodologies (Agile, Waterfall, hybrid) and practices. Experience defining business cases, coordinating tasks, managing budgets, and communicating status under the direction of a project manager. CAPM (Certified Associate in Project Management) from the Project Management Institute (PMI) is a plus. SAFe (Scaled Agile Framework) certification is highly desirable. Experience with project management tools (MS Project, Smartsheet, Jira, etc.). Basic understanding of IT infrastructure, systems development life cycle (SDLC), and enterprise software implementations is desirable. Enthusiastic team player with a willingness to learn and grow in a dynamic environment.

Hiring Helpdesk technicians who can speak Spanish for one of the largest insurance company based out of Seattle, WA. Strong customer service skills. Technical aptitude with strong PC literacy skills. Proficiency with Windows Operating Systems. Basic knowledge of a LAN/WAN environment. Strong problem solving skills and decision making ability. Strong enthusiasm and desire to learn. Work well in a team environment. Strong written and verbal communication skills. Ability to learn and apply technical information in a fast-paced, demanding work environment. Effective listening skills. Ability to follow policies and procedures; attention to detail. Self-motivation and organization. Associate degree in Technical or Business discipline preferred, at least two years of experience in IT or related field, or an equivalent combination of education and work experience. Requires sufficient knowledge of IT operations, responsibilities, work flow process and procedures to resolve most inquiries independently. Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other staff. Additional Information All your information will be kept confidential according to EEO guidelines.

Digital Control Incorporated (DCI) is the world's leading supplier of underground locating and steering products for the horizontal directional drilling (HDD) industry. Since the introduction of this revolutionary technology 30 years ago, Digital Control has been at the forefront of trenchless technologies that enable the efficient installation of underground utilities such as fiber optic, telecom, gas, and water lines world-wide. DCI's products are valued for their durable design, ease of use and uncompromising commitment to customer service. We are currently recruiting for a full-time IT Support Tech to work with a small and busy team that provides support to team members in Kent, and 6 offices around the world. This individual must be able to work independently and on larger projects with multiple team members. The role will primarily require handling first-point-of-contact Tier 1-2 helpdesk tickets, and escalating Tier 2-3 tasks to other existing IT Technicians or Infrastructure admins on the IT Team via a ticketing system. Development opportunities and training will be provided to work on related IT certifications to develop a more advanced technical skillset. What you'll do: Initial focus and the majority of time will be spent on hands-on Tier 1 work (cable management, new hire workspace setups and cabling, inventory ordering and stocking, IT assets reconciliation, etc.) Perform root cause analysis on a wide array of technical problems for all aspects of end user IT software and hardware, and troubleshoot them to resolution. Respond to incoming requests by providing information, instruction, and guidance to users of the network via a ticketing system, phone, in-person, and other forms of communication. Install & configure new workstations, applications, and peripherals. Maintain an imaging server for these tasks. Perform some network administration activities to provide employee access to network resources. Document and maintain up-to-date documentation of processes and suggest improvements for support workflow. Install and replace hardware components, such as hard drives, RAM, and removable media devices. Work with all internal employees as well as maintain relationships with appropriate external vendors. Provide computer and other technology orientations/training to new employees. Duties will be performed on-site from our Kent HQ office, frequently interacting with Tier 2-3 Technicians and Infrastructure admins who may be carrying out the majority of their work remotely and some overlap on-site in the office. Requirements Associates or Bachelor's degree preferred. 2+ years of experience in a Helpdesk/Deskside support role CompTIA A+ and Network + certifications preferred. Genuine passion for technology with desire and aptitude to increase technical skill level. Demonstrates continuous learning milestones achieved by obtaining certifications. Understanding and experience with Microsoft Windows 10 and 11 and Microsoft Office Products. Experience with the latest mac OS is also preferred. Strong critical thinking skills including troubleshooting, problem analysis and good judgment/decision making. Demonstrate excellent customer service skills with an ability to teach and coach users to improve their future technical capability. Must be willing to take initiative to help on other team projects. Must be able to work well with a team. Coachable, able to follow directions and SOP's, and willing to learn from more experienced IT peers. Demonstrate strong multitasking skills including good planning and prioritization. Excellent written and verbal communication skills. Must be willing to provide occasional overtime and/or after-hours assistance to international offices as necessary. If you're excited about this role but your experience doesn't align perfectly with every requirement, we encourage you to still apply. You may be just the right candidate for this or another role at DCI. Benefits Unparalleled health benefits (PPO plan with no deductibles, no co-pays, DCI covers 99% of costs) Quarterly bonuses: we all share in the success of the company Professional development 401k match (3% match from DCI regardless of participation, 5% maximum match, 100% vested immediately) 22 days PTO Parental leave Company covers 100% of payroll taxes for state family medical leave 11 annual paid holidays plus 1 floating holiday Winter break (we are closed the last week of each year) See more benefits information here. Compensation: DCI is proud to offer comprehensive compensation packages including competitive base pay and discretionary quarterly profit sharing bonuses to all part-time and full-time team members. Base pay is reviewed at a minimum on an annual basis. Pay range: $60,600 - $75,200 per year. To ensure equity, our compensation philosophy is to bring people into new roles in the range of the mid-point of that role. Factors considered for pay include the level of skill, experience, training, external market factors, and internal value. Profit sharing bonus: Over the last 3 years, quarterly bonuses ranged between 11% and 16%. Future bonuses could be higher or lower depending on company profits. Why DCI? Work hard, play often... DCI employees are innovative and creative. Our open (forest-like) work environment creates free flowing conversations across all functions. We have gaming days; Lego challenges and ping pong matches to build on our creativity when one hits a roadblock. If that is not enough, our employees bring their four-legged companions (dogs) to work and can take them for a walk around the Green River trail. DCI takes pride in caring a lot about our employees. We believe that employees should not be burdened with benefits expenses, so we provide lucrative health care plans unmatched in most other companies. We also like to eat at DCI and find any excuse to celebrate the most random holidays (Pi Day, Chocolate Ice Cream Day, etc.) We have monthly catered lunches, a fully stocked snack area, sporting tickets, wellness competitions, and most importantly a team of people who will tell you that DCI is the best place they've ever worked. This is evident by our long service team and low turnover. We Celebrate Inclusion: DCI is an equal opportunity employer. Employment at DCI is based solely on a person's merit and qualifications directly related to professional competence. DCI does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. It is DCI's policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. The Company's EEO policy includes the full & complete support of the Company and all levels of leadership. Because it's just the right thing to do. We hope you think so too.

Basic Qualifications Bachelor's degree in computer science or related field; or equivalent is required plus a minimum of 5 years of relevant experience; or Master's degree plus a minimum of 3 years of relevant experience. CLEARANCE REQUIREMENTS: Department of Defense Secret security clearance is required within a reasonable period of time. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required. Responsibilities for this Position Put your engineering talent to the ultimate test. At General Dynamics Mission Systems, we create the technologies, products and services that help our service members, intelligence analysts and first responders keep our nation safe. The work we do is so advanced our teams often redefine what's possible for the world. If you want to be a leader with the company that delivers smart solutions for our nation's challenges, this is your opportunity. We apply advanced technologies such as Artificial Intelligence, Blockchain, AR/VR, Cloud Native and Quantum Physics to solve our customers' missions in cyber, RF, undersea, interstellar and everything in between. Boasting a collaborative and global environment, we'll rely on you to participate as an active team member knowledgeable of the networking environment including routers, switches, circuits, firewalls, wireless, intrusion prevention devices, etc. You'll be a key contributor in supporting the GDMS network environment by implementing, supporting, monitoring, and troubleshooting network issues on physical or virtual network infrastructure components while coordinating with team members and/or vendors. Responsibilities: Perform integration of software components, across multiple operating systems (Windows and Linux), hardware configurations (physical and virtual, including networking) and software packages. Assess and support system maturation through agile processes, including: Review of automated compilation, deployment and testing results. Requirements based and operational testing. Troubleshooting and writing software issue reports. Supporting the development team bug resolution efforts. Review and validation of fixes. Incorporation of fixes into a stable software baseline. Generating system status reports. Verification and validation of testing documentation, including redlining as necessary. Understanding of the components, sub-systems and the architecture as a whole. Coordinate and interact with developers as well as engineering managers. Requirements: Knowledge of and/or experience with Windows and Linux based operating systems. Knowledge of and/or experience with scripting and automation (PowerShell, bash/sh, Ansible) Knowledge of and/or experience with Cisco IOS. Knowledge of and/or experience with virtualization technologies. Apply advanced troubleshooting and diagnostic techniques to resolve application, network or data issues. Maintain a lab for additional testing, expansion, and troubleshooting. What you'll experience: Technologies that aren't just top-notch, they're often top-secret A team of bold thinkers committed to exploring what's next Opportunities to gain new knowledge - as it's discovered What you bring to the table: A Bachelor's degree in computer science or related field; or equivalent plus a minimum of 5 years of relevant experience; or Master's degree plus a minimum of 3 years of relevant experience Subject matter expert (SME) in one discipline/field and developing working knowledge in adjacent disciplines/fields Understanding of how domain interrelates with other components within the closed and enterprise networking environment Expert experience within primary domain and resolves a wide range of issues in creative ways What sets you apart: Creative, innovative with advanced decision-making skills Team player who thrives in collaborative environments and revels in team success Persuasive in a discussion with the ability to appeal to reason, data, larger purpose Salary Note This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled. Combined Salary Range USD $98,891.00 - USD $107,004.00 /Yr. Company Overview General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team! Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

IT SPEC (SYSANALYSIS) Joint Base Lewis-McChord, Washington 98438 Air National Guard Units Appointment Type: Permanent, excepted service Advertised as: ENLISTED Announcement may be used to fill one or more vacancies. Your resume must contain your own words. Resumes that are verbatim, from this announcement, will not be considered. Help Overview * Accepting applications * Open & closing dates 04/16/2025 to 06/16/2025 * Salary $83,104 - $108,029 per year * Pay scale & grade GS 11 * Help Location 1 vacancy in the following location: * McChord AFB, WA * Remote job No * Telework eligible No * Travel Required Occasional travel - You may be expected to travel for this position. * Relocation expenses reimbursed No * Appointment type Permanent * Work schedule Full-time * Service Excepted * Promotion potential None * Job family (Series) * 2210 Information Technology Management * Supervisory status No * Security clearance Top Secret * Drug test Yes * Financial disclosure No * Bargaining unit status No * Announcement number WA-12726731-AF-25-0128 * Control number 835382400 Help This job is open to * The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. * National Guard and reserves Current members, those who want to join or transitioning military members. Clarification from the agency Nationwide: All Members of the Washington Air National Guard, or U.S. Citizens willing to join the Washington Air National Guard. Help Duties A GS-2210-11, IT SPEC (SYSANALYSIS): * Independently evaluates the effectiveness of substantive unit cyberspace support and maintenance programs, processes, and personnel in meeting their established goals and objectives. * Collectively evaluates management effectiveness, unit self-inspection compliance, and the performance and technical proficiency of assigned personnel. * Coordinates and/or conducts management studies of organization, staffing, work measurement, methods, or procedures. * Monitors all unit quality assurance-type programs ensuring adherence to all requirements defined in USAF, AFSPC, ANG, and other applicable directives. Interprets a variety of technical requirements making independent judgments to determine organizational compliance with applicable regulations, procedures and practices. * Reviews workload requirements to ascertain areas where procedures can be combined, distributed, or simplified to increase productivity, efficiency, or effectiveness. * Analyzes evaluation results on both a quantitative and qualitative basis to provide concise and objective information to identify mission strengths and weaknesses. * Notes deficiencies, identifies necessary resources, and recommends corrective action. * Provides organization management with factual, objective assessments of the unit's ability to perform the mission, from a cyberspace support and maintenance standpoint. * Provides management officials with information needed for effective direction of programs to include reports identifying limiting factors, program management opportunities, and availability of operable mission equipment. * Evaluates mission equipment effectiveness. * Develops and administers a system of internal audits, evaluations, and checklists designed to ensure conformance with unit mission. * Using standardized and locally developed evaluation programs and processes, responsible for planning and accomplishment of scheduled and unscheduled managerial, personnel, technical and special evaluations. * Responsible for acceptance and certification of cyberspace systems and implementation of quality and reliability plans for assigned cyberspace systems. * Develops sampling plans and procedures for monitoring product certification decisions. * Develops, recommends, assists in implementing, and monitors process improvements and corrective actions. * Utilizes comprehensive knowledge of implemented programs and their interrelationships to apply statistical analysis techniques to measure progress, efficiency, and trends impacting the effectiveness of the organization. * Performs cost-benefit and task analysis to seek more efficient and effective means and methods to achieve desired results. * Develops process, management, administrative, and technical evaluation plans for implementation by managers in order to improve product and service quality. * Responsible for managing any required Process Improvement Teams (PITs) to help develop recommendations to improve methods or processes. * Identifies or creates internal metrics and measures progress toward accomplishment of unit plans, programs, goals, and objectives. * Develops baselines and evaluation criteria for use in measuring and analyzing organizational mission equipment productivity or effectiveness. * If no output quantity or quality criterion exists, recommends establishment of these requirements. * Advises employees, supervisors, and managers on the evaluation of basic program policies, regulatory requirements, and procedures. * Recommends internal reporting and status tracking procedures to ensure adequate control in terms of deadlines, progress reports, and follow-up reports. * Other duties as assigned. Help Requirements Conditions of Employment MILITARY REQUIREMENTS: Military Grades: E5-E6 Compatible Military Assignments: 1D771 * Applicants must obtain and maintain a Top Secret/Special Compartmented Information (TS/SCI) security clearance and Information Assurance Management Program Certification Level Technical Level II (IAT II) to qualify for considerations to hire, promote, or reassign. * Applicants need not be assigned to the position or possess the AFSC to apply or be considered for selection. Selected applicant must be assigned to a compatible Military position and attain AFSC within 1 year of appointment action. * Participation in direct deposit is mandatory. * Males born after 31 December 1959 must be registered for Selective Service. * Must maintain membership in the WA Air National Guard for continued employment. * Must be able to obtain and maintain the appropriate security clearance of the position. * This position is covered by the Domestic Violence Misdemeanor Amendment (30 Sep 96) of the Gun Control Act (Lautenberg Amendment) of 1968. An individual convicted of a qualifying crime of domestic violence may not perform the duties of this position. * Position requires ability to establish effective professional working relationships with coworkers and customers, contributing to a cooperative working environment and successful accomplishment of the mission. * May occasionally be required to work other than normal duty hours; overtime may be required. * The duties and responsibilities of your job may significantly impact the environment. You are responsible to maintain awareness of your environmental responsibilities as dictated by legal and regulatory requirements, your organization, and its changing mission. Qualifications GENERAL EXPERIENCE: Must be certified at the next higher level before being eligible for that level and must have a minimum of one year on-the-job experience in the grade immediately below the next higher level. An applicant must have a validated understanding of the basic principles and concepts of the occupational series and grade. SPECIALIZED EXPERIENCE: Must have at least 12 months experience involved assessing the required capabilities to meet unit operations, training, and readiness missions in support of fielding a complex cyberspace weapons system. Competent in evaluating the unit's cyberspace support effectiveness and the unit's maintenance programs, processes, and personnel in meeting established mission goals and objectives. Experienced in evaluating management effectiveness, unit self-inspection compliance requirements; and, the assigned personnel's performance and technical proficiencies. Experienced in coordinating or conducting management organizational studies of staff performance, work measurement, methods, or procedures. Experiences included monitoring unit quality assurance-type programs and ensured adherence to all requirements defined in USAF, AFSPC, ANG, and other applicable directives. Skilled in the ability to interpret technical requirements and made independent judgments that determined organizational compliance with applicable regulations, procedures and practices. Experiences included reviewing workload requirements to ascertain areas where procedures can be combined, distributed, or simplified to increase productivity, efficiency, or effectiveness. Competent in analyzing evaluation results on both quantitative and qualitative basis that provided concise and objective information on mission strengths and weaknesses. Skilled to identify deficiencies, necessary resources, and recommended corrective actions. Previous tasks included organizational management with factual and objective assessments on the unit's capabilities to perform cyberspace support and maintenance missions. Experienced in providing management officials with reports on limiting mission factors, program management opportunities, and availability of operable mission equipment. Experienced in evaluating mission equipment effectiveness. Experiences included administering internal audits, evaluations, and checklists that were designed to ensure conformance with unit mission. Capable in using standardized and locally developed evaluation programs and processes. Experienced in planning and conducting scheduled and unscheduled managerial, personnel, technical and special evaluations. Skilled in cyberspace systems' certifications and implementing quality and reliability plans for assigned cyberspace systems. Experienced in developing plans and procedures for monitoring product certification decisions. Competent in developing, recommending, assisting in implementing and monitoring program process improvements and corrective actions. Knowledgeable in implementing programs and their inter-relationships and applied statistical analysis techniques to measure progress, efficiencies, and trends that impacted on the organizational effectiveness. Experienced in conducting cost-benefits and task analysis to identify more efficient and effective means and methods to achieve desired results. Experiences included developing procedural, administrative, and technical evaluation plans that improved product and service quality. Experienced in conducting and participating in Process Improvement Teams that developed recommendations for improved methods and processes. Skilled in creating internal metrics and measures that marked progress toward accomplishment of unit plans, programs, goals, and objectives. Experiences involved establishing baselines and evaluation criteria that were used in measuring and analyzing organizational mission equipment productivity or effectiveness. Skilled in presenting formal and informal briefing and written reports in regard to the Cyberspace program mission readiness. Skilled in advising employees, supervisors, and managers on the evaluation of basic program policies, regulatory requirements, and procedures. Education Education Requirements: Must have high school diploma. Dependent on the education requirements for award of the position's compatible military skill (AFSC), an undergraduate degree in Computer and Information Sciences and Support Services from an accredited college/university is desired. Completion of higher education courses in Computer Engineering; Engineering Physics/Applied Physics; Industrial Engineering; Electromechanical Engineering; Electrical, Electronics and Communications; Computer Technology/Computer Systems Technology; Cyber/Electronics Operations and Warfare; Mathematics and Computer Science; Accounting and Computer Science; Computational Science; Management Information Systems and Mathematics; or, courses in business, English composition, computer software, and keyboarding is desired. A graduate degree in Computer and Information Sciences and Support Services is optimum. Substitution of Education for Specialized Experience: Based on the Cyberspace Operations mission requirements and directed tasks, along with the strict Information Assurance Management Certification requirements for the GS-2210 Cyber Program Dual Status Technician positions, no substitutions of Education for Specialized Experiences are allowed for any reason or purpose. To receive credit for Education, you must provide transcripts or other documentation of proof to support your Educational claims. Additional information * If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (***************************** Registration.aspx). * Military Technicians are ineligible for enlistment, retention, and student loan repayment bonuses. Acceptance of a Technician position will terminate these incentives. * Military Technicians in the excepted service will wear the appropriate uniform while performing as a Technician. * Veteran's preference does not apply to National Guard Technician positions in accordance with Title 32 USC 709 (f). EQUAL OPPORTUNITY: The WA National Guard is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor. If you are unable to upload a document online please send the document via email to our WA HRO Distro Box. Read more * Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. You may also be excluded from consideration if you indicate that you are unwilling to accept the lower grade and a determination is made that you are not qualified at the higher grade. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration. Verbiage displayed on your resume or application must contain your own words. You may refer to position descriptions, as well as the general and specialized experience located within the vacancy announcement, to assist with describing work experiences; however, resumes or applications received in verbatim will not be considered. In your resume you will need to address the general and specialized experience listed above. Please use as much detail as needed, giving dates (months and years) of the experience, position title and how the experience was gained. This information is needed to determine if you are qualified for the position. Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities, and other characteristics). NOTE: You do not have to respond to the KSA's separately but your resume should contain sufficient information to demonstrate possession of the KSA's. * Skilled in collecting and analyzing data effectively, efficiently, and accurately; * Ability to plan, direct, and coordinate difficult and complex programs; * Ability to develop, apply, and adjust cyber program plans to attain agency objectives; * Ability to select, develop, and supervise a subordinate staff; * Ability to establish and maintain effective working relationships, not only with subordinate staff, but with all levels of key management officials, the latter particularly requiring the exercise of tact, ingenuity, and resourcefulness; * Ability to make oral and written presentations in a clear and concise manner; * Ability to apply a high level of sound and independent judgment in the solution of cyber program problems and cyber mission requirements; * A broad knowledge of and ability to utilize principles, methods, techniques, and systems; * Ability to write proper English in reports and presentation formats; * Ability to communicate clearly and effectively; * Skilled in training, mentoring, and problem solving; and, * Skilled in applying procedures and directives by reading and interpreting program material. * Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. * Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies. To apply for this position, you are required to submit a complete application package. If you fail to provide this documents/information, you will be marked as having an incomplete application package and will not be considered any further. A complete application package includes: Resumes must be in your own words. Resumes that are verbatim, from this announcement, will not be considered. * Resume must include: * Position Title * Organization/Department/Unit * Hours worked per week * Dates (format should include Month and Year) of employment * Duties performed. * Resumes exceeding 15 pages will not be considered * If your resume includes the below listed content, it will not be used to make an eligibility/qualification determination, and you will not be considered for this vacancy. * Classified or government sensitive information * Social Security Number (SSN) * Photos of yourself * Personal information, such as age, gender, religious affiliation, etc. * Mil Form 174 Mil Form 174 is required. Applications without the Mil Form 174 will not be considered * If you do not have prior military service, please indicate so on the form. (This position requires Military membership in the Washington State Air National Guard). * Other support documentation (optional or required based on the vacancy announcement) * Cover Letter * DD-214 * SF-50 * Transcript (s) * For current Guard/Reserve members, please document your military

div class="job-preview-details" div class="vertical-padding" div Full-time/div /div div class="job-listing-header"Description/div divpstrong Who We Are/strong /pp Seattle Bank is a locally owned, digitally driven financial institution that provides personal, business and partner banking services. Our experienced team and open API, cloud-based core technology platform, deliver a boutique bank experience for clients with interwoven personal and business financial needs. Our highly configurable and scalable tech stack also supports partner banking that enables companies to embed banking transactions into their customer online experience. Seattle Bank is a wholly owned subsidiary of Seattle Bancshares, Inc., a privately held bank holding company, and the creator of CD Valet, a digital marketplace for Certificates of Deposit. /ppbr//ppstrong /strong /pp The IT Systems Administrator's primary responsibility is to develop, enhance, maintain, and monitor the Bank's network and application infrastructure. This includes systems analysis, purchasing and provisioning, implementation and deployment, upgrades, and providing technical and administrative support. The position will work closely with other IT and IS team members and Bank staff to insure the reliability, security, and efficiency of the Bank's network, applications, printers, phones, and other systems and platforms./ppbr//ppstrong Essential Duties/strong /pulli Manage the integrity of the Bank's network infrastructure to ensure equipment and software work appropriately and effectively. Manage the Bank's network diagrams, both internal and external./lili Work with third party vendors and internal staff to resolve application and hardware issues. Apply diagnostic utilities to aid in troubleshooting. Test fixes and follow up with staff to ensure problem has been adequately resolved. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams./lili Take ownership of internal and external customer issues reported and see problems through to resolution, including follow-up and documentation./lili Communicate and report any banking system downtime or scheduled maintenance to the appropriate staff. Provide prompt and accurate feedback to customers and provide continuous status information to ensure customer satisfaction./lili Lead the development and implementation of IT/IS desk procedures, including those for security, disaster recovery, standards, purchasing and service provision. Where applicable create workflow and process documents./lili Mentor and coordinate the work of the IT/IS Support team to manage workloads and foster career growth of team members. Help answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests. Help set up user accounts, permissions and passwords, install, troubleshoot, and repair hardware, software, printers, phones, and AV equipment./lili Manage the Banks ticketing system and staff adhering to the expected IT/IS SLA requirements. Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution./lili Provide training and education services to staff for certain systems or applications and performs new-hire IT/IS orientation.?Develop help sheets and knowledge base articles for end users. /lili Keep current with latest technologies and update job knowledge by remaining aware of new regulations; participating in educational opportunities; reading professional publications; maintaining personal networks and participating in professional work groups and organizations./lili Perform assigned duties in accordance with the Bank's Mission, Vision and Core Values, and provide the Bank's customers with exceptional service in accordance with the Bank's customer service standards./lili Other duties as assigned./li/ul/div div class="job-listing-header"Requirements/div div data-bind="html: Job.Requirements"ulli Bachelor's degree in computer science, computer engineering, information systems, or similar preferred. /lili3+ years related experience and/or training, or equivalent combination of education and experience. Financial industry experience strongly preferred. /lili Strong analytical ability, effective oral and written communication skills, and ability to project management principles /lili Knowledge amp; Experience Requirements: /lili Hardware troubleshooting such as printers, workstations, phones, etc. /lili Application support /lili Management and configuration of network routers, switches, and firewalls /lili VMWare virtual environment platform /lili Veeam backup software /lili SQL Report Builder platform /lili Writing and modifying queries for reporting purposes /lili Banking policies and regulatory requirements /lili Banking core systems and applications (preferred) /lili Project management principles /lili Microsoft Office Suite /lili Physical Requirements: /lili Occasional lifting and/or moving up to 20 pounds (and potentially up to 30 pounds) /lili Constant vision ability including close vision, distance vision, color vision, peripheral vision, and ability to adjust focus /lili Frequent sitting, use of hands, and ability to speak and hear /lili Occasional reaching, stooping, bending, kneeling, and crouching /lili Preferred Certificates: /lili MCSE, MCSA, CompTIA network+, and CompTIA security+. /li/ulpstrong Seattle Bank Benefits/strong /pp We're committed to delivering our promise of peace of mind to our clients and fostering a collaborative, inclusive and supportive workplace for our team members. Our comprehensive benefits program for eligible employees includes: /pulli Medical/Vision, and Dental insurance /lili Life Insurance, Long Term Disability, Voluntary Life /lili 401K with Bank contribution, Stock Award, and Incentive Opportunity/lili Paid Time Off: /lili Vacation - 3 Weeks /lili Sick Time - 1 hour per 40 hours worked /lili Holidays - 10 days /lili Transportation and fitness benefits /lili And fun, extra perks such as company social events, paid volunteer hours, quarterly incentive awards, and professional development opportunities. /li/ul/div div class="job-listing-header"Salary Description/div div$100,000 - $120,000 per year/div /div

div class="job-description-container" div class="trix-content" div br//strongbr/ /divdiv We are seeking a skilled IT amp; Systems Administrator to oversee the technical infrastructure and digital systems for our parking management company. This individual will be responsible for ensuring the smooth operation of our parking management software, gate systems, digital payment systems, and related technologies across all of our locations. The IT amp; Systems Administrator will play a key role in maintaining system security, integrating new technologies, and supporting operational efficiency through technological advancements.br/br/ /divdiv strong Key Responsibilities:br//strongbr/ /divdiv strong1. System Administration amp; Maintenance:br//strongbr/ /divdivo Oversee the installation, configuration, and maintenance of parking management software and related IT systems.br/br/ /divdivo Oversee the installation, configuration, and maintenance of company communications systems, including IP Phones and Radios.br/br/ /divdivo Oversee the configuration and management of cloud based software solutions used by the company including HRIS, Reservation Management Systems, Ticket Management Systems and other cloud based SaaS.br/br/ /divdivo Ensure all hardware and software systems are fully operational, including payment processing, ticketing, and surveillance technologies.br/br/ /divdivo Troubleshoot and resolve any technical issues across all locations.br/br/ /divdiv strong2. Technology Integration amp;amp; Innovation:br//strongbr/ /divdivo Lead efforts to implement new technologies or upgrade existing systems to enhance operational efficiency.br/br/ /divdivo Work with other departments (Operations, Marketing, HR) to integrate systems for data sharing, reporting, and analytics.br/br/ /divdivo Stay up-to-date on trends in the parking industry to propose innovative tech solutions.br/br/ /divdiv strong3. Security amp; Compliance:br//strongbr/ /divdivo Ensure compliance with cybersecurity best practices and data privacy regulations.br/br/ /divdivo Manage IT security, including firewalls, encryption, and secure data storage to protect customer and financial data.br/br/ /divdivo Conduct regular audits and security assessments to identify and mitigate vulnerabilities.br/br/ /divdiv strong4. Vendor amp; Contractor Management:br//strongbr/ /divdivo Manage relationships with external IT vendors and service providers.br/br/ /divdivo Negotiate contracts, manage IT budgets, and ensure service level agreements (SLAs) are met.br/br/ /divdiv strong5. Team Leadership amp; Training:br//strongbr/ /divdivo Supervise and guide IT support staff (if applicable), ensuring proper troubleshooting and on-site assistance.br/br/ /divdivo Provide training for local managers, facilities maintenance staff and operational staff on IT system usage, updates, and best practices.br/br/ /divdiv strong6. Reporting amp; Documentation:br//strongbr/ /divdivo Maintain detailed documentation on system configurations, updates, and troubleshooting procedures.br/br/ /divdivo Generate regular performance reports on system uptime, user satisfaction, and incidents.br/br/ /divdiv strong Qualifications amp; Skills:br//strongbr/ /divullistrong Education:/strong/li/uldivo Bachelors degree in Information Technology, Computer Science, or a related field. Relevant certifications (e.g., CompTIA, Cisco, ITIL) preferred.br/br/ /divullistrong Experience:/strong/li/uldivo 3+ years of experience in IT administration or a similar role, preferably within a service-oriented or operations-focused company.br/br/ /divdivo Proven experience managing and supporting complex IT systems, including parking management systems, payment systems, and surveillance technologies.br/br/ /divullistrong Technical Skills:/strong/li/uldivo Strong knowledge of system administration, networking, and database management.br/br/ /divdivo Experience with cloud-based systems and cybersecurity protocols.br/br/ /divdivo Proficiency in software integrations and troubleshooting technical issues.br/br/ /divullistrong Leadership amp; Communication:/strong/li/uldivo Excellent problem-solving and analytical skills.br/br/ /divdivo Strong interpersonal and leadership skills to work effectively with both technical and non-technical teams.br/br/ /divdivo Ability to manage multiple projects simultaneously, with attention to detail.br/br/ /divullistrong Additional Skills:/strong/li/uldivo Ability to adapt to new technology and drive change within the organization.br/br/ /divdivo Ability to work with executive team to develop new technical solutions.br/br/ /divdivo Strong software development background is a big plus.br/br/ /divdivo Understanding of the parking management industry is a plus.br/br/ /divdiv strong Working Conditions:br//strongbr/ /divdiv strong Location:/strong Seatac, WA (with occasional travel to various parking locations for system audits and support).br/br/ /divdiv strong Work Hours:/strong Standard office hours, with occasional flexibility needed for after-hours support or system updates. Occasional emergency response for company's mission critical systems.br/br/ /divdiv strong Compensation:/strong Competitive salary based on experience, with potential for bonuses based on performance and company success.br/br/ /divdiv strong How to Apply:br//strongbr/ /divdiv Interested candidates should submit their resume and a cover letter detailing their experience and qualifications. Please include any relevant certifications or professional development courses you have completed./div /div div class="job-compensation" Compensation: $85,000.00 - $115,000.00 per year /div br/br/br/ div class="account_description" /div br//div

General information Requisition # R60827 Posting Date 05/30/2025 Security Clearance Required Interim Secret Remote Type Onsite Time Type Full time Description & Requirements Shape the future of defense with ManTech! Join a team dedicated to safeguarding our nation through advanced tech and innovative solutions. Since 1968, we've been a trusted partner to the Department of Defense, delivering cutting-edge projects that make a real impact. Dive into exciting opportunities in Cybersecurity, IT, Data Analytics and more. Propel your career forward and be part of something extraordinary. Your journey starts now-protect and innovate with ManTech! Overview: ManTech seeks a motivated and customer-oriented Network Support Technician to join our team at the Puget Sound Naval Shipyard in Bremerton, Washington. This is an on-site position. Become an integral part of a diverse team while working at an industry-leading organization, where our employees come first. At ManTech International, you'll help protect our national security while working on innovative projects that offer opportunities for advancement. Responsibilities include, but are not limited to: * Maintain, install, and troubleshoot fiber and copper network infrastructure * Interconnect network infrastructure within a Data Center environment * Install, patch, and connect fiber and copper patch panels across buildings and network equipment * Support LAN/WAN operations by installing wireless access points, RFID readers, switches, servers, and distribution systems * Perform Wi-Fi and RFID signal testing and coverage surveys to ensure network performance * Apply systems analysis techniques to determine hardware, software, and system specifications in collaboration with end-users * Work with an integrated team of government and contractor personnel on various complex projects * Occasionally work non-standard hours to support mission-critical operations * Must have a valid US Passport and be willing to travel both within and outside the United States (up to 25%) Minimum Qualifications: * 4+ years of demonstrated experience with: * Terminating, repairing, and testing Multimode and Single-Mode fiber optics * Testing and repairing CAT5E and CAT6 copper * Installing OSP and ISP fiber in manholes and building telecommunication closets * Administration of switches, servers, distros, and media converters * Familiarity with building codes and procedures for installing copper and fiber in various locations such as overheads, raised floors, trailers, and temporary building sites * 1+ years of Data Center Management, Infrastructure Management, or Network Support experience Preferred Qualifications: * Experience with redline drawings for buildings and manhole systems * Proficiency in network infrastructure documentation * Ability to create, read, and update blueprints and CAD drawings * Certifications in network infrastructure or related fields Clearance Requirements: * Must be a U.S. Citizen and have an active Secret security clearance prior to starting this position Physical Requirements: * Must be able to lift materials up to 60 lbs * Kneeling, stooping, bending, and climbing ladders * Must be able to work in challenging environments with fall protection training (e.g., tight spaces, under desks, or in manholes) * Candidate must have the ability to accurately distinguish colors, hear, and accurately comprehend telephone conversations, radio traffic, and annunciated alarms The projected compensation range for this position is $63,700.00-$105,800.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, ManTech invests in it's employees beyond just compensation. ManTech's benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, Short Term and Long Term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections. ManTech International Corporation considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation. If you need a reasonable accommodation to apply for a position with ManTech, please email us at ******************* and provide your name and contact information.

The IT Support Manager is responsible for overseeing the technical support team and ensuring the efficient delivery of IT services. This role involves managing and mentoring staff, providing high-level technical support, and troubleshooting hardware, software, and network issues. The manager ensures that IT services meet organizational needs through service level agreements (SLAs) and continuously works on process improvements to enhance efficiency and service quality. Additionally, they handle escalations and major incidents, create performance reports, and manage the department's budget, including equipment and software purchases. The IT Support Manager also collaborates closely with the IT Network Operations Center (NOC) and IT Systems Departments. They coordinate with the NOC to monitor and manage network events and incidents, ensuring swift resolution and minimal downtime. Interaction with the IT Systems Department is crucial for maintaining and upgrading system infrastructure, ensuring that all systems are running optimally and securely. This position will require the ability to multi-task and juggle management items in tandem in a fast-paced, changing environment; outstanding written and verbal communications skills are exceedingly critical in this leadership role. **This position is onsite in Lacey, WA and is hybrid eligible however position will need proximity to the office for meeting, events, or daily items requiring presence with the Team.** Compensation: $84-110K DOE Benefits for Harbor Team Members include vacation, sick time, personal holiday, paid holidays, medical, dental, vision, and life insurance, 401(k) retirement plan with a generous employer match and some great Harbor perks. ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES Manage IT support staff: Recruit, train, and coach employees, communicate job expectations, and appraise their performance. Coordinate schedules: Supervise IT Support team members and ensure efficient scheduling. Provide direction: Guide IT Support team members in their daily tasks and responsibilities. Manage IT ticketing systems: Take ownership of the IT ticketing systems, ensuring that tickets are triaged and resolved promptly and courteously. Design training programs: Develop workshops and training sessions for staff. Identify training opportunities: Seek out chances for team training and skills advancement. Manage communications: Facilitate effective communication and working relationships between IT Support and other departments, as well as external IT service providers. Develop policies: Create and implement IT Support policies and best practice guides for the organization. Align with user needs: Ensure IT services meet user needs and system functionality to contribute to organizational policy. Implement strategic solutions: Identify problematic areas and develop timely strategic solutions. Analyze business requirements: Partner with key stakeholders to develop IT solutions that meet business needs. Define IT infrastructure strategy: Help shape the strategy, architecture, and processes for IT infrastructure. Support corporate initiatives: Assist in implementing corporate IT initiatives within the business unit. Provide technical assistance: Offer help desk and technical services support to on-site and remote employees. Build vendor relationships: Establish long-term relationships with external vendors for IT-related products and services. Coordinate IT matters: Manage system and data access, wireless communications, mobile technology, telephony, information security, and computer hardware/software support. Troubleshoot issues: Resolve hardware, software, and network problems. Manage escalation procedures: Create and oversee escalation procedures to maintain service levels. Share reports: Run and distribute regular operational system reports to senior staff. Manage budget: Oversee the annual budget and ensure cost-effectiveness for the IT department. KNOWLEDGE, SKILLS & ABILITIES Strong problem-solving skills: Exceptional ability to identify and resolve issues efficiently. Outstanding communication and interpersonal skills: Excellent leadership capabilities and ability to build rapport, listen actively, and ask insightful questions. Technical expertise: In-depth knowledge of technical management, information analysis, and computer hardware/software systems. Personnel management: Proven ability to manage and lead staff effectively. Analytical mindset: Strong research orientation and ability to analyze complex information. Excellent verbal and written communication: Superior skills in both verbal and written communication. Project and time management: Effective project management and time management skills. Leadership in IT projects: Demonstrated experience in leading and managing IT projects. Proficiency in Windows: Extensive and advanced knowledge and experience with Windows operating systems. Expertise in Office 365: Strong understanding and ability to manage Office 365 applications and services. iOS proficiency: Skilled in managing and troubleshooting iOS devices and applications. Android expertise: Competent in handling and resolving issues related to Android devices and applications Work Environment: This is a high growth, fast paced organization. The ability to be productive and successful in an intense work environment is critical. Willingness and ability to travel. Education and Experience: These are minimum qualifications. 2-5 years of IT Support 2 years of management and leadership in a large, multi-location, multi-departmental structure preferred. Proven working experience as an IT manager or relevant experience in a technology setting. Bachelor s degree in IT/IS/MIS or related; Associates degree will be preferred with equivalent combination of work directly related to this position. Final candidates will be required to pass a drug, criminal background check and MVR check for insurance purposes while on the road for Harbor even though a company vehicle may be used for this position. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Job Details Entry SEAT - Seattle, WA Full Time $28.00 - $31.00 HourlyDescription Job Title: Helpdesk Specialist Labor Classification: Junior Administrator Exemption Status: Non-exempt Employment Status: Full-time, temporary (with potential for long-term) Reports to: Systems Analyst Summary: PRR is seeking a Helpdesk Specialist to assist our IT Team with a variety of IT related tasks. This position is full time, hourly (40hrs per week). This position is responsible for ensuring that PRR staff receive the technical support they need as well as assisting the IT Team with other IT related responsibilities. The ideal candidate will have 1-3 years of relevant experience, experience working in an office environment working directly with non-technical staff, and strong customer service skills. This is a temporary position, expected to last for up to six months. Based on the needs of the team, there may be potential for permanent employment. This position is expected to work on-site in our downtown Seattle office, with the possibility to eventually work a hybrid schedule. Duties and Responsibilities Offer first-level technical support for hardware and software issues. Document and prioritize troubleshooting efforts. Maintain IT asset inventory. Manage PC lifecycle: deploy, patch, and decommission hardware. Ensure antivirus software is installed and operational. Oversee the check-out of IT resources (projectors, hotspots, laptops). Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. The employee may be tasked with other duties which fall within the reasonable scope of the job. Experience/Education This is an entry-level position designed for a recent college graduate with a bachelors degree in Computer Science or related field, or equivalent experience in Information Technology or a related discipline. Skills Required Knowledge of PC hardware and Windows 10/11. Proficiency in Office 365, Microsoft Teams, OneDrive, SharePoint, Adobe Creative Suite, and VPNs. Basic familiarity with MacOS and phone operating systems. Ability to clearly communicate technical and non-technical information. Capable of supporting diverse groups with varying levels of technical proficiency. Understanding of LAN/WAN network infrastructure. Strong problem-solving and customer service skills. Ability to work independently and in a team. Ability to document technical processes and troubleshooting steps. Commitment to quality and strong multitasking skills. Compensation The full salary range for this position is $28.00 - 33.00 per hour. We aim to hire new employees between $28.00 - $31.00 per hour (depending on experience) allowing for future compensation growth within the range based on aptitude in the role, context, progress, and performance against goals over time. PRR offers a benefit suite including: Health, dental, and vision insurance for full-time employees and their dependents Flexible spending account/dependent care spending account Life insurance Paid family and medical leave Short and long-term disability 401(k) plan with discretionary company match Employee Stock Ownership Program (ESOP) Pet Insurance Employee Assistance Program Professional development training allowances Gym or mass transit subsidy Paid Time Off Benefits include: 120 hours of Paid Time Off 1 week of Paid Sick Time 12 Paid Holidays Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may be expected to work extended hours; including, but not limited to, standing or sitting for extended periods. The employee will often have to lift over 30 pounds. The employee is regularly required to talk or hear. The employee will regularly operate office equipment. PRR, INC. IS AN EQUAL OPPORTUNITY EMPLOYER All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status. PRR is committed to fostering, cultivating and preserving a diverse and inclusive environment. We endeavor to build a team that reflects the diversity and intersectionality of the communities we serve. People of color, multilingual, LGBTQIA, and veteran candidates as well as individuals with disabilities are strongly encouraged to apply.

• Managing and monitoring all installed security systems and infrastructure • Installing, configuring, testing and maintaining security systems, application software and system management tools • Ensuring the highest levels of systems and infrastructure availability from security and cyberattack incidents • Serving as the first point of contact for employees seeking IT security assistance • Threat detection and incident responses • Performing remote troubleshooting through diagnostic techniques and pertinent questions • Determining the best solution based on the issues and other infrastructure environment • Performing system backups regularly and make sure the backups are valid by testing restore with scheduled backup and recovery test Required: • SonicWall Firewall, Barracuda Email Gateway, CrowdStrike AV/EDR/MDR solution, web proxy/DLP, SSLVPN, SIEM or other relevant security systems experience • Define IT security policies, perform security awareness training and testing Experience: • Compensation : at least 4 years in Cyber security and 8 years in IT

Computing resources comprise a complex networked environment, including both administrative and instructional applications, some of which are in off-campus locations. Seeking an experienced specialist to serve as a team player within IT. Our environment currently includes 500+ devices and 50+ servers with heavy concurrent use. The primary role of this position is help desk technician. This position is responsible for performing a wide variety of functions, and will work closely with faculty and administrative representatives for academic input. The successful applicant must possess technical skills and be able to work patiently and productively with students, staff and faculty spanning a large range of computing expertise. Duties related to this responsibility include: Work in a team role supporting the computing environment, including networked devices such as copiers, and endpoints (desktop/laptop) Act as a primary helpdesk contact to investigate problems, answer technical questions related to hardware and software, and document/escalate issues as appropriate. Troubleshoot and resolve software, hardware and network issues. Collaborate and coordinate with other members of Dept IT as well as IT staff. Utilize system monitoring and “ticket” tracking systems to monitor tasks and issues. Installing/upgrading/configuring various hardware and software including operating systems, applications, security software/devices, and other networked devices. Supporting setup and use of video projectors, laptops, and video conference systems. Troubleshoot issues in active class/meeting environments. Help develop/maintain documentation, lead group training sessions, and instruct individual users ad hoc on technology, systems, and software in use. Repair computer equipment including utilization of vendor specific warranty repair procedures. Duties Duties related to this responsibility include: Work in a team role supporting the computing environment, including networked devices such as copiers, and endpoints (desktop/laptop) Act as a primary helpdesk contact to investigate problems, answer technical questions related to hardware and software, and document/escalate issues as appropriate. Troubleshoot and resolve software, hardware and network issues. Collaborate and coordinate with other members of IT as well as other IT staff. Utilize system monitoring and “ticket” tracking systems to monitor tasks and issues. Installing/upgrading/configuring various hardware and software including operating systems, applications, security software/devices, and other networked devices. Supporting setup and use of video projectors, laptops, and videoconference systems. Troubleshoot issues in active class/meeting environments. Help develop/maintain documentation, lead group training sessions, and instruct individual users ad hoc on technology, systems, and software in use. Repair computer equipment including utilization of vendor specific warranty repair procedures. Requirements Bachelor's degree in Computer Science, Engineering or a related field. Minimum 1 year helpdesk/technical support experience in a large Windows AD based environment. Ability to work both independently and as part of a team to problem solve, take initiative, set priorities and handle multiple projects efficiently and effectively to meet deadlines while representing the mission, visions and values of the organization. Ability to work creatively within given resources to provide the best possible environment for students, staff and faculty Excellent skills in technical documentation, personal communication/interaction, and customer service/liaison. Ability to learn new technologies and applications on the job. Must be able to respond to both planned and unplanned issues, needs and activities outside of normal business hours. Desired Experience supporting a mixed OS environment including OS X and Linux Experience working in academic IT positions. Experience supporting cloud based solutions such as Google Apps/Drive, Microsoft Azure, and Amazon Web Services. Other Details: Schedule- 100%. Monday- 8am-5pm | Tuesday- 8am-5pm | Wednesday- 8am-5pm | Thursday- 8am-5pm | Friday- 8am-5pm | Location- Seattle Estimated Duration of Assignment- 01/29/18 - 03/31/18- can be extended Pay rate: $25 per hour

Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator I. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service. Job Responsibilities: This role is expected to be able to resolve the following technical issues with little or no assistance: Workstation operating system issues of any kind. Printer issues of any kind. Standard business application (Office, etc.) issues of any kind. Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. Server issues of any kind. Basic and intermediate networking issues. Escalation point for technicians Job Qualifications: Experience with Windows and Mac OS troubleshooting. Experience with Server 2012 to 2022. Experience with VMWare and Hyper V Virtualization. Experience supporting M365 and Azure. Minimum of three years experience in IT Support or a similar role. Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting. Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications. Experience with Managed Service Providers (MSPs) is highly desirable. Active Server Certifications are preferred. Valid driver's license, vehicle insurance, and access to a vehicle for client visits. Job KPI: First-touch closed: Each ticket that is completed with only one time entry contributes to this number Utilization: The percentage of time that you are on the clock and billing time to client tickets CSAT: Scores filled out by clients using the rating system in tickets Compensation: Pay rates start at $34.35/hr up to $41.03/hr and vary by experience and location. Benefits: Medical Insurance Plan Dental & Vision Life Insurance Disability Coverage Paid Time Off (starts at 15 days per year) Maternity/Paternity Leave Paid US Holiday Retirement Plan Salary Advancement/Loan Health & Wellness Program Company-paid training and certification Supplemental Life Insurance (Employee-paid) Supplemental Health Plans (Employee-paid) You have the option to speed up your application process by following the two-step approach below or simply Submit Application by filling out the form (Apply for This Job). Then, someone from our team will reach out to you as soon as possible: Step 1: Complete this pre-recorded video interview: PRE-RECORDED VIDEO INTERVIEW Step 2: Please go to this link for a short technical quiz: PRE-EMPLOYMENT ASSESSMENT

Job Details WA Admin - Tukwila, WA Full Time $35.00 - $35.00 Hourly Information TechnologyDescription The Gritty Details If you thrive on figure it out moments can smile while the printer is on fire and the VP can't find the anykey keep reading. We're American Piledriving Equipment heavy duty construction gear is our jam and tech is the glue that keeps us moving. Our users are scattered across job sites, offices, homes, and time zones. We're blunt, busy, and occasionally cranky, so you'll need grit, determination, and a sense of humor that survives low coffee supplies. What You'll Really Do Field a nonstop stream of Help, my is broken! via phone, chat, email, and random hallway drive bys. Configure, ship, and sometimes resuscitate laptops, desktops, mobile devices, and anything else with a power button. Onboard & offboard employees in Microsoft 365, Smartsheet, AD, NAV/BC, VPN, etc. sometimes with an hour's notice. Keep calm when a production server coughs up an error five minutes before payroll (yes, it will happen). Juggle tickets from folks in PST, CST, and who even knows while keeping tidy notes in our help desk. Maintain the hardware inventory so Accounting stops yelling. Take an honest swing at thorny issues before escalating to the senior admin. Pitch in on after hours on call rotation tech gremlins don't respect business hours. Qualifications Must Haves Working knowledge of Windows 10-11, basic networking, and Microsoft 365. Ability to translate tech speak into English for non technical humans. Thick skin, quick wit, and genuine satisfaction from solving puzzles under pressure. 0 to 2 years in IT support or a convincing home lab, side gig story that proves you can hack it. Nice to Haves (Gold Stars) Active Directory user management. Smartsheet wizardry. MacOS experience. Basic scripting automation (PowerShell, Bash, Python). Very mild tolerance for dad jokes. What You Actually Get A competitive paycheck because grit deserves compensation. Medical, dental, vision, 401(k) with match. 10 paid holidays + PTO we actually want you to use. Functional (if not always shiny) hardware & tools. A small IT crew that won't micromanage you we don't have time. How to Apply Shoot us your resume plus a quick note about the toughest tech problem you've solved and how you kept your cool. Bullet points are fine skip the novel. We move fast if we like what we see, you'll hear from us yesterday.

Job Description Join the Kitsap Bank Family as an IT Intern! Kitsap Bank is an independently owned, local bank whose roots trace all the way back to 1908. We are focused on the long-term and being responsible stewards of the resources entrusted to us by our customers, our communities, and the environment. As a local, woman and family-owned company, our culture is like a big family, and we recognize our responsibility in supporting others—giving back both time and money into the causes that enrich our communities. Kitsap Bank has been recognized numerous times by the Puget Sound Business Journal and its employees as one of Washington's Best Workplaces. As an Intern at Kitsap Bank, you will learn the roles and responsibilities within the department you are placed in. Each internship is tailored to a specific department, providing you with knowledge, hands-on experience. More importantly, regardless of the business area, from day one you’ll be welcomed as a contributing team member. You will learn how we keep customers at the forefront of everything we do and our passion to give back to local communities. Grade: 12 Range: $16.66 – $22.16 Required Education, Experience, and Skills: Working towards a Bachelor’s degree. Strong interpersonal skills and communication skills, including ability to apply good human relations skills in dealing with bank staff and prospective clients. Detail-oriented and well-organized. Ability to handle multiple priorities and produce results. Ability to work independently as well as part of a team. Creative/innovative problem solver. Self-motivated/takes initiative. Ability to effectively utilize computer technology. Proficiency in Microsoft Office Suite programs. Ability to operate standard bank/office equipment such as a copy machine, telephone, fax machine, and ten-key calculator. Physical/Mental Requirements: Position frequently involves hearing, speaking, fingering, standing, walking and repetitive motions of hands/wrists. Requires use of close and distance vision. Ability to read, write, speak and understand English and effectively communicate with Bank clients. Travel may be required on occasion. Ability to discern information and formulate appropriate action. Ability to lift up to 30 pounds. Benefits Provided: Retirement: 401k (match 4%) and Profit Sharing Time Off: 1 Sick Day per Month

Astound Broadband is currently searching for a Network Support (CNOC) Technician I, II or III, for our Applications, Systems and Network Operations Department. The Commercial Network Operations Center is responsible for monitoring and response of service related issues impacting customers in order to expedite repair and minimize negative customer experience. The Operations department is a 24/7 service provider for the organization. The CNOC Technician I provides 24/7 trouble isolation and remote restoration for Commercial customers services as they connect to the Astound Broadband Powered by Wave network. These include, but are not limited to detection, ticketing and triaging of switch, network, transport, or systems faults across multiple technologies on the Voice, Video and Data and Power Plant network. The CNOC Technician I utilizes all available OSS platforms and tools to perform isolate, repair or restore faults for Enterprise Customer networks. Additionally, the CNOC Surveillance Technician I will maintain strong situational awareness of changes being performed throughout the core network through a solid change management process. This position reports directly to the CNOC Manager/Supervisor and has no supervisory responsibilities. This position has a potential for a Hybrid work environment. The following duty statements are illustrative of the essential functions of the job and do not include other non-essential or marginal duties that may be required. The company reserves the right to modify or change the duties or essential functions of this job at any time. The primary position responsibilities will include, but are not limited to: * Triage commercial services and equipment for outages and performance issues * Isolate and identify cause of faults for customer network related issues * Remote restore/reroute competencies * Perform equipment checks remotely using automated monitoring tools in accordance with established policies and procedures * Properly assess impact to core network/services and resulting impact to Customers and escalate appropriately * Interface directly with Internal and External Enterprise Engineers/Technicians * Event Escalation * Reporting * Support of hosted voice services The ideal person for the role will: * Ensure accuracy and completion of work performed and evaluate the effectiveness of results, in conjunction with team leads or management staff * Maintain a good working image to Customers and the community with regard to personal presentation, communication, and caliber of work effort * Punctual, regular, and consistent attendance * Availability to work any shift in a 24/7/365 environment * Work in a strong team environment Our ideal candidate will possess: * Telecom or MSO Network Operations Center experience preferred, along with 3 or more years technical experience in a telecommunications, network, cable, or related industry. * Strong verbal, written, and interpersonal communication skills * Sound ability to analyze issues * Proven experience and detailed knowledge in supporting Network protocols and networking technologies, HFC plant and system delivery, and VoIP platforms * RF Network troubleshooting * Network protocols * Basic Linux Commands * LANs and Wans * OSI model * Subnetting and routing * Cisco iOS software * Power Plant Comprehension - Generator, UPS, Battery, Commercial, ATS * Hardware configuration * Remote-Restore & Alternate routing Understanding & Execution * Monitoring, Issue Management, Communication * Use of NOC tools for issue identification and escalation * Critical Thinking Skills * Microsoft Office Is this the career opportunity you've been searching for? Yes? Then let us know about you - apply now! Qualifications Education: * High School Diploma or Equivalent Preferred: * Telecom and/or MSO experience is a plus. * Equivalent experience or equivalent/related vendor certification preferred We're Proud to Offer a Comprehensive Benefits Package Including: * Competitive compensation including base salary plus uncapped commissions plan (see below for full comp details) * Paid Time Off/Vacation: 80 hours per year and increases based on tenure with the organization (PTO/Vacation is specific to our West region and could vary within other geographical regions) * Paid Holidays: 7 days per year * Paid Sick Leave based on state and local ordinance * Insurance options including: medical, dental, vision, life and STD insurance * 401k with employer match and immediate vesting * Tuition reimbursement program * Employee discount program The base salary range in Washington for this position is $22.00-$28.00/hr, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Washington and may not be applicable to other locations. * Network Support Technician I - $22.00 - $23.63/hr * Network Support Technician II - $23.50 - $26.65/hr * Network Support Technician II - $26.00 - $28.00/hr ***********************************************************************************

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military

IT SPEC (INFOSEC/NETWORK) Joint Base Lewis-McChord, Washington 98438 Air National Guard Units Appointment Type: Permanent, excepted service Advertised as: ENLISTED Announcement may be used to fill one or more vacancies. Your resume must contain your own words. Resumes that are verbatim, from this announcement, will not be considered. Help Overview * Accepting applications * Open & closing dates 04/29/2025 to 06/29/2025 * Salary $99,606 - $129,494 per year * Pay scale & grade GS 12 * Help Location 1 vacancy in the following location: * McChord AFB, WA * Remote job No * Telework eligible No * Travel Required Occasional travel - You may be expected to travel for this position. * Relocation expenses reimbursed No * Appointment type Permanent * Work schedule Full-time * Service Excepted * Promotion potential None * Job family (Series) * 2210 Information Technology Management * Supervisory status No * Security clearance Top Secret * Drug test Yes * Financial disclosure No * Bargaining unit status No * Announcement number WA-12724242-AF-25-0127 * Control number 836155700 Help This job is open to * The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. * National Guard and reserves Current members, those who want to join or transitioning military members. Clarification from the agency Nationwide: All Members of the Washington Air National Guard, or U.S. Citizens willing to join the Washington Air National Guard Help Duties A GS-2210-12, IT SPEC (INFOSEC/NETWORK): * Prepares for, maintains currency for, and executes an advanced role in Cyberspace Operations. Utilizes knowledge of systems security principles and concepts of emerging Information Technology (IT) security developments, and of the infrastructure protection environment to select appropriate tools to be used by team members. * Establishes methodology and determines best techniques to secure computer systems and to protect cyber key terrain from exploitation of information within these systems and/or to achieve other tasked objectives in cyberspace. * Leverages knowledge of multiple entities with a stake in current operations to plan and build appropriate courses of action and training scenarios. Functions in at least one of the following advanced roles: * Cyberspace Crew Commander. Develops tactical objectives and/or tactical taskings for a team of Cyberspace Operators. Serves as the liaison between assigned team and other teams or external entities. * Cyberspace Operations Controller. Directs tactical execution for a team of Cyberspace Operators. Develops tactical approach and synchronizes actions of multiple qualified operators in order to achieve objectives. * Operations Planner/Scheduler. Represents the unit's capability, availability, and interests at high-level Operational Planning Team (OPT) meetings to define the mission, environment, enemy, effects, capabilities, overall plan, phasing, operational agreements and contingencies needed to conduct the operation or exercise. Develops a tactical plan for assigned missions and exercises. Works as a member of the mission leadership element to translate operational objectives into tactical objectives comprised of specific tactical tasks. Develops Measures of Effectiveness and Measures of Performance to be used in the assessment of the mission's or exercises success. Prepares and coordinates operator, resource, facilities and equipment schedules in coordination with unit and flight commanders in order to ensure training, currency, and mission timelines and objectives are met. * Industrial Control Systems (ICS) Cyberspace Operator. Assesses and evaluates vulnerabilities and/or adversary activity in ICS enclaves. Detects, characterizes, and resolves insecurities in ICS networks. Reviews and analyzes ICS network traffic, configurations, and operating procedures and provides recommendations to improve system security posture. * National Mission Team Cyberspace Operator. Maintains both Air Force currency and additional national-level requirements to execute US Cyber Command's Defend-the-Nation priority. * Prepares Unit Training Assembly, Annual Training and currency training events for Mission Ready Cyberspace Operators to optimize training time available. * Ensures training for each event has been prepared and is ready. * Monitors assigned military members' go-no-go readiness status and ensures deficiencies are recognized. * Works with scheduling section to provide opportunities for assigned members to maintain full mission readiness. * Coordinates with maintenance section to ensure all assigned equipment is in good working condition and ready for each training and mission event. * Conducts extensive research of new vulnerabilities and insecurities discovered in operating systems, application software, infrastructure and boundary protection devices. * Investigates, analyzes, and develops methods that could be used to exploit these vulnerabilities. * Conducts testing on training range to validate findings and to develop and refine methods and procedures to mitigate vulnerabilities. * Coordinates research and findings with the Cyberspace Weapons Officer for inclusion in unit and cyberspace community tactics, techniques, and procedures. * Conducts extensive research of tools currently being used to attack or gain unauthorized access to information networks. * Analyzes and tests these tools on training range to determine effectiveness, stability, and scope of the tools. * Recommends and refines tools for use on Cyberspace Weapon System to provide the customer with the best possible evaluation of their security posture. * Other duties as assigned. Help Requirements Conditions of Employment MILITARY REQUIREMENTS: Military Grades: E4 (SrA) - E7 (MSgt) Compatible Military Assignments: 1B477 * Applicants need not be assigned to the position or possess the AFSC to apply or be considered for selection. Selected applicant must be assigned to a compatible Military position and attain AFSC within 1 year of appointment action. * Participation in direct deposit is mandatory. * Males born after 31 December 1959 must be registered for Selective Service. * Must maintain membership in the WA Air National Guard for continued employment. * Must be able to obtain and maintain the appropriate security clearance of the position. * This position is covered by the Domestic Violence Misdemeanor Amendment (30 Sep 96) of the Gun Control Act (Lautenberg Amendment) of 1968. An individual convicted of a qualifying crime of domestic violence may not perform the duties of this position. * Position requires ability to establish effective professional working relationships with coworkers and customers, contributing to a cooperative working environment and successful accomplishment of the mission. * May occasionally be required to work other than normal duty hours; overtime may be required. * The duties and responsibilities of your job may significantly impact the environment. You are responsible to maintain awareness of your environmental responsibilities as dictated by legal and regulatory requirements, your organization, and its changing mission. Qualifications GENERAL EXPERIENCE: Must be certified at the next higher level before being eligible for that level and must have a minimum of one year on-the-job experience in the grade immediately below the next higher level. An applicant must have a validated understanding of the basic principles and concepts of the occupational series and grade. SPECIALIZED EXPERIENCE: Must have 24 months experience as a fully qualified Cyberspace Operator. Experienced in the work at a high level of expertise for the preparation and execution of tasked unit missions. Experiences included preparing, maintaining currency for, and executing an advanced role in Cyberspace Operations. Knowledgeable of systems security principles and concepts of emerging Information Technology (IT) security developments. Experiences included duties directed within the infrastructure protection environment and the selection of appropriate tools for team members. Experienced in the methodologies for determining the better techniques needed to secure computer systems and to protect cyber key terrains from exploitation of information within these cyberspace systems. Experiences included the ability to leverage knowledge of multiple entities with a stake in current operations to plan and build appropriate courses of action and training scenarios. Direct work experiences are required in one or more of the following unit assignments: Cyber-space Crew Commander; Cyberspace Operations Controller; Operations Planner and Scheduler; Industrial Control Systems (ICS) Cyberspace Operator; and National Mission Team Cyberspace Operator. Experiences must include one or more of the following business tasks: Developing tactical objectives or tactical taskings for Cyberspace Operators; liaison duties between assigned team and other teams or external entities; directing tactical execution for a team of Cyberspace Operators; developing tactical approaches and synchronizes actions of multiple qualified operators in order to achieve objectives; representing the unit's capability, availability, and interests at high-level Operational Planning Team (OPT) meetings to define the missions, environments, enemy, effects, capabilities, overall plans, phasing, operational agreements and contingencies needed to conduct the operation or exercise; developing tactical plans for assigned missions and exercises; translating operational objectives into tactical objectives comprised of specific tactical tasks. Experienced in developing Measures of Effectiveness and Measures of Performance that were used in the assessment of mission exercises. Experiences included work accomplished to prepare and coordinate operators, resources, facilities and equipment schedules, in coordination with unit and flight commanders, in order to ensure training, currency, and mission timelines and objectives were met. Experiences may include the assessment and evaluation of mission vulnerabilities and/or adversary activity in ICS enclaves. Experienced in detecting, characterizing, and resolving insecurities in ICS networks. Experienced in conducting reviews and analyzing ICS network traffic, Series GS configurations, and operating procedures and provided methods to improve system security posture. Experienced in the Air Force currency and additional national-level requirements to execute US Cyberspace Command's Defend-the-Nation priority. Skilled in presenting formal and informal briefing and written reports in regard to the Cyberspace program mission readiness. Competent in preparing Unit Training Assembly, Annual Training and currency training events for Mission Ready Cyberspace Operators to optimize training times. Knowledgeable on unit military members' go-or-no-go readiness status and skilled to recognize deficiencies. Experiences included providing opportunities for assigned members to maintain full mission readiness. Experienced in coordinating with the unit's maintenance section to ensure all assigned equipment is in good working condition and ready for each training and mission event. Experienced in conducting extensive researches of new vulnerabilities and insecurities in operating systems, application software, infrastructure, and boundary protection devices. Experiences included investigations, analysis, and the development of actions used to exploit these vulnerabilities. Competent on conducting tests to validate findings and to develop and refine methods and procedures to mitigate vulnerabilities within the cyberspace community tactics, techniques, and procedures. Experienced in providing customers with the best possible evaluations of their security postures. Education Education Requirements: Must have high school diploma. Dependent on the education requirements for award of the position's compatible military skill (AFSC), an undergraduate degree in Computer and Information Sciences and Support Services from an accredited college/university is desired. Completion of higher education courses in Computer Engineering; Engineering Physics/Applied Physics; Industrial Engineering; Electromechanical Engineering; Electrical, Electronics and Communications; Computer Technology/Computer Systems Technology; Cyber/Electronics Operations and Warfare; Mathematics and Computer Science; Accounting and Computer Science; Computational Science; Management Information Systems and Mathematics; or, courses in business, English composition, computer software, and keyboarding is desired. A graduate degree in Computer and Information Sciences and Support Services is optimum. Substitution of Education for Specialized Experience: No substitutions of Education for Specialized Experiences are allowed for any reason or purpose. To receive credit for Education, you must provide transcripts or other documentation of proof to support your Educational claims. Additional information CYBERSPACE OPERATIONS SECURITY CLEARANCE AND CERTIFICATION REQUIREMENTS: The Cyberspace Operations Professional Certification Program supports the professional development of the Cyberspace workforce and provides a framework for a standard body of knowledge across all DoD Cyberspace programs. Knowledge is mandatory including electronics theory, information technology, telecommunications and supervisory and control systems including cryptography, vulnerability assessment and exploitation techniques. Additionally, knowledge will include operational planning, governing cyberspace operations directives, procedures and tactics. Applicants must obtain and maintain a Top Secret/Special Compartmented Information (TS/SCI) security clearance and Information Assurance Management Program Certification Level Technical Level II (IAT II) to qualify for considerations to hire, promote, or reassign. Prior to appointment, the incumbent must be certified IAW DOD 8570.01-M, Federal Information Security Management Act of 2002, Clinger Cohen Act of 1996 and obtain Special Experience Identifier (SEI) 264, Information Assurance - Technical Level II (IAT II), IAW current AF directives. * If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (***************************** Registration.aspx). * Military Technicians are ineligible for enlistment, retention, and student loan repayment bonuses. Acceptance of a Technician position will terminate these incentives. * Military Technicians in the excepted service will wear the appropriate uniform while performing as a Technician. * Veteran's preference does not apply to National Guard Technician positions in accordance with Title 32 USC 709 (f). EQUAL OPPORTUNITY: The WA National Guard is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor. If you are unable to upload a document online please send the document via email to our WA HRO Distro Box. Read more * Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. You may also be excluded from consideration if you indicate that you are unwilling to accept the lower grade and a determination is made that you are not qualified at the higher grade. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration. Verbiage displayed on your resume or application must contain your own words. You may refer to position descriptions, as well as the general and specialized experience located within the vacancy announcement, to assist with describing work experiences; however, resumes or applications received in verbatim will not be considered. In your resume you will need to address the general and specialized experience listed above. Please use as much detail as needed, giving dates (months and years) of the experience, position title and how the experience was gained. This information is needed to determine if you are qualified for the position. Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities, and other characteristics). NOTE: You do not have to respond to the KSA's separately but your resume should contain sufficient information to demonstrate possession of the KSA's. * Skilled in collecting and analyzing data effectively, efficiently, and accurately; * Ability to plan, direct, and coordinate difficult and complex programs; * Ability to develop, apply, and adjust cyber program plans to attain agency objectives; * Ability to select, develop, and supervise a subordinate staff; * Ability to establish and maintain effective working relationships, not only with subordinate staff, but with all levels of key management officials, the latter particularly requiring the exercise of tact, ingenuity, and resourcefulness; * Ability to make oral and written presentations in a clear and concise manner; * Ability to apply a high level of sound and independent judgment in the solution of cyber program problems and cyber mission requirements; * A broad knowledge of and ability to utilize principles, methods, techniques, and systems; * Ability to write proper English in reports and presentation formats; * Ability to communicate clearly and effectively; * Skilled in training, mentoring, and problem solving; and, * Skilled in applying procedures and directives by reading and interpreting program material. * Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. * Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of

Who We Are Seattle Bank is a locally owned, digitally driven financial institution that provides personal, business and partner banking services. Our experienced team and open API, cloud-based core technology platform, deliver a boutique bank experience for clients with interwoven personal and business financial needs. Our highly configurable and scalable tech stack also supports partner banking that enables companies to embed banking transactions into their customer online experience. Seattle Bank is a wholly owned subsidiary of Seattle Bancshares, Inc., a privately held bank holding company, and the creator of CD Valet, a digital marketplace for Certificates of Deposit. Position Summary The IT Systems Administrator's primary responsibility is to develop, enhance, maintain, and monitor the Bank's network and application infrastructure. This includes systems analysis, purchasing and provisioning, implementation and deployment, upgrades, and providing technical and administrative support. The position will work closely with other IT and IS team members and Bank staff to insure the reliability, security, and efficiency of the Bank's network, applications, printers, phones, and other systems and platforms. Essential Duties * Manage the integrity of the Bank's network infrastructure to ensure equipment and software work appropriately and effectively. Manage the Bank's network diagrams, both internal and external. * Work with third party vendors and internal staff to resolve application and hardware issues. Apply diagnostic utilities to aid in troubleshooting. Test fixes and follow up with staff to ensure problem has been adequately resolved. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. * Take ownership of internal and external customer issues reported and see problems through to resolution, including follow-up and documentation. * Communicate and report any banking system downtime or scheduled maintenance to the appropriate staff. Provide prompt and accurate feedback to customers and provide continuous status information to ensure customer satisfaction. * Lead the development and implementation of IT/IS desk procedures, including those for security, disaster recovery, standards, purchasing and service provision. Where applicable create workflow and process documents. * Mentor and coordinate the work of the IT/IS Support team to manage workloads and foster career growth of team members. Help answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests. Help set up user accounts, permissions and passwords, install, troubleshoot, and repair hardware, software, printers, phones, and AV equipment. * Manage the Banks ticketing system and staff adhering to the expected IT/IS SLA requirements. Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution. * Provide training and education services to staff for certain systems or applications and performs new-hire IT/IS orientation.?Develop help sheets and knowledge base articles for end users. * Keep current with latest technologies and update job knowledge by remaining aware of new regulations; participating in educational opportunities; reading professional publications; maintaining personal networks and participating in professional work groups and organizations. * Perform assigned duties in accordance with the Bank's Mission, Vision and Core Values, and provide the Bank's customers with exceptional service in accordance with the Bank's customer service standards. * Other duties as assigned. Requirements * Bachelor's degree in computer science, computer engineering, information systems, or similar preferred. * 3+ years related experience and/or training, or equivalent combination of education and experience. Financial industry experience strongly preferred. * Strong analytical ability, effective oral and written communication skills, and ability to project management principles * Knowledge & Experience Requirements: * Hardware troubleshooting such as printers, workstations, phones, etc. * Application support * Management and configuration of network routers, switches, and firewalls * VMWare virtual environment platform * Veeam backup software * SQL Report Builder platform * Writing and modifying queries for reporting purposes * Banking policies and regulatory requirements * Banking core systems and applications (preferred) * Project management principles * Microsoft Office Suite * Physical Requirements: * Occasional lifting and/or moving up to 20 pounds (and potentially up to 30 pounds) * Constant vision ability including close vision, distance vision, color vision, peripheral vision, and ability to adjust focus * Frequent sitting, use of hands, and ability to speak and hear * Occasional reaching, stooping, bending, kneeling, and crouching * Preferred Certificates: * MCSE, MCSA, CompTIA network+, and CompTIA security+. Seattle Bank Benefits We're committed to delivering our promise of peace of mind to our clients and fostering a collaborative, inclusive and supportive workplace for our team members. Our comprehensive benefits program for eligible employees includes: * Medical/Vision, and Dental insurance * Life Insurance, Long Term Disability, Voluntary Life * 401K with Bank contribution, Stock Award, and Incentive Opportunity * Paid Time Off: * Vacation - 3 Weeks * Sick Time - 1 hour per 40 hours worked * Holidays - 10 days * Transportation and fitness benefits * And fun, extra perks such as company social events, paid volunteer hours, quarterly incentive awards, and professional development opportunities.