What does an Information Technology Technical Services Manager do?
An information technology/technical services manager is responsible for supervising the operations of the information technology team, assisting the technical staff in providing efficient performance by improving technology systems and network infrastructure to support business functions. This job requires extensive knowledge of the technology industry, as well as an excellent command of programming and system processes to ensure smooth navigation and consistent transitions. An information technology/technical services manager also handles the development of new network systems according to business requirements and client specifications.
Information technology technical services manager responsibilities
Here are examples of responsibilities from real information technology technical services manager resumes:
- Lead SCCM client rollout to all servers.
- Lead the redesign of systems to meet PCI and encryption compliance goals.
- Manage the implementation of a global Unix environment in support of product development.
- Manage design and planning for proprietary software that interfaces with the new ERP.
- Develop project plans, coordinate completion of projects necessary to achieve and maintain HIPAA compliance.
- Manage to a develop scorecard of KPIs to baseline and trend performance of all service areas.
- Provide ITIL consulting to senior management on service management and delivery.
- Develop ITIL service management processes and institute the processes within the organization.
- Implement SDLC processes and standards for a globally used application development platform.
- Experience with storage refresh from EMC to Hitachi for SAN and NetApp for NAS.
- Develop & implement automation strategies for OS provisioning, patching, and day-to-day administration tasks.
- Establish database development standards (SDLC), guidelines, procedures, build/release and backup strategies.
- Ensure support meet SLAs and implement solutions to reduce cost of support while improving quality of service.
- Perform extensive data and file analysis on the SAN system to maximize file allocation space and performance.
- Negotiate SLAs between internal departments and vendors providing manage services to support collocate data centers across the U.S.
Information technology technical services manager skills and personality traits
We calculated that 8% of Information Technology Technical Services Managers are proficient in Project Management, ITIL, and Service Management. They’re also known for soft skills such as Analytical skills, Business skills, and Communication skills.
We break down the percentage of Information Technology Technical Services Managers that have these skills listed on their resume here:
- Project Management, 8%
Developed and maintained a Configuration Management Plan that contained Project Management and software development standards, procedures, and processes.
- ITIL, 7%
Implemented standardized help desk and ITIL change/problem/incident management processes consistent with Nice Systems.
- Service Management, 7%
Designed and delivered timely updates and enhancements to the service management platform using Agile development methods.
- Customer Service, 6%
Established global account relationships with industry leading suppliers resulting in increased customer service and mutually beneficial long term relationships.
- ITSM, 4%
Service Manager responsible for designing/maturing ITSM processes including Release and Deployment Management, Incident Management, and Change Management.
- Process Improvement, 4%
Developed specific targets and KPI dashboard reporting for IT process improvement that was regularly reviewed by executive management.
Common skills that an information technology technical services manager uses to do their job include "project management," "itil," and "service management." You can find details on the most important information technology technical services manager responsibilities below.
Analytical skills. The most essential soft skill for an information technology technical services manager to carry out their responsibilities is analytical skills. This skill is important for the role because "it managers must analyze problems and consider and select the best ways to solve them." Additionally, an information technology technical services manager resume shows how their duties depend on analytical skills: "reduced it security risks by 96% with the implementation of tools to prevent unauthorized data movement and asset management control. "
Business skills. Many information technology technical services manager duties rely on business skills. "it managers must develop and implement strategic plans to reach the goals of their organizations.," so an information technology technical services manager will need this skill often in their role. This resume example is just one of many ways information technology technical services manager responsibilities rely on business skills: "teamed with cgi application support personnel and client business testers to develop and successfully execute dr application test scripts. "
Communication skills. information technology technical services managers are also known for communication skills, which are critical to their duties. You can see how this skill relates to information technology technical services manager responsibilities, because "it managers must explain their work to top executives and give clear instructions to their subordinates." An information technology technical services manager resume example shows how communication skills is used in the workplace: "supervised provisioning of virtual desktop services and mobile telecommunications across multiple accounts. "
Leadership skills. For certain information technology technical services manager responsibilities to be completed, the job requires competence in "leadership skills." The day-to-day duties of an information technology technical services manager rely on this skill, as "it managers must lead and motivate it teams or departments so that workers are efficient and effective." For example, this snippet was taken directly from a resume about how this skill applies to what information technology technical services managers do: "provided leadership for the design and implementation of sap service and asset management applications. "
Organizational skills. A commonly-found skill in information technology technical services manager job descriptions, "organizational skills" is essential to what information technology technical services managers do. Information technology technical services manager responsibilities rely on this skill because "some it managers must coordinate the work of several different it departments to make the organization run efficiently." You can also see how information technology technical services manager duties rely on organizational skills in this resume example: "shaped organizational policy for service management. "
See the full list of information technology technical services manager skills
The three companies that hire the most information technology technical services managers are:
- Southern Illinois Healthcare57 information technology technical services managers jobs
- Pwc56 information technology technical services managers jobs
- Wsp USA Buildings Inc.27 information technology technical services managers jobs
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Compare different information technology technical services managers
Information technology technical services manager vs. Systems manager
A systems manager is responsible for monitoring the operations of the information technology department, evaluating staff performance, developing strategic procedures to maximize productivity, and identifying business opportunities that would generate more revenues and profitability for the company. Systems managers inspect company networks to ensure the efficiency of the technology systems, conducting regular diagnostic tests, and installing upgrades to boost optimization. A systems manager must have excellent knowledge of the technology industry, as well as a strong command in programming languages and system codes to maintain the security of the company's database.
These skill sets are where the common ground ends though. The responsibilities of an information technology technical services manager are more likely to require skills like "itil," "service management," "itsm," and "service delivery." On the other hand, a job as a systems manager requires skills like "patients," "management system," "data entry," and "client facing." As you can see, what employees do in each career varies considerably.
Systems managers really shine in the technology industry with an average salary of $116,351. Comparatively, information technology technical services managers tend to make the most money in the finance industry with an average salary of $124,604.systems managers tend to reach similar levels of education than information technology technical services managers. In fact, systems managers are 3.4% less likely to graduate with a Master's Degree and 0.0% less likely to have a Doctoral Degree.Information technology technical services manager vs. Vice president of information technology
A Vice President Of Information Technology supervises an organization's technology initiatives, IT changes, and updates to all projects. They also identify and propose new information technologies and systems to improve business processes and decision-making.
In addition to the difference in salary, there are some other key differences worth noting. For example, information technology technical services manager responsibilities are more likely to require skills like "itsm," "process improvement," "level agreements," and "technical support." Meanwhile, a vice president of information technology has duties that require skills in areas such as "architecture," "cloud," "risk management," and "strategic direction." These differences highlight just how different the day-to-day in each role looks.
Vice president of information technologies earn a higher average salary than information technology technical services managers. But vice president of information technologies earn the highest pay in the automotive industry, with an average salary of $162,421. Additionally, information technology technical services managers earn the highest salaries in the finance with average pay of $124,604 annually.In general, vice president of information technologies achieve similar levels of education than information technology technical services managers. They're 2.0% more likely to obtain a Master's Degree while being 0.0% more likely to earn a Doctoral Degree.Information technology technical services manager vs. Technical manager
A technical manager is responsible for maintaining the company's information systems database and analyzing technology system matters to ensure its efficiency and accuracy in supporting business operations. Technical managers perform network checks regularly to assess any possible malfunctions that might compromise the company's cybersecurity. They carefully analyze business and clients' specifications on working with systems integration, responding to end-users' concerns and inquiries. A technical manager must have excellent knowledge of the information technology systems industry, as well as a strong command on network codes to conduct adjustments and manage network infrastructure.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, an information technology technical services manager is likely to be skilled in "itil," "service management," "itsm," and "service delivery," while a typical technical manager is skilled in "infrastructure," "architecture," "digital transformation," and "c++."
Technical managers earn the highest salary when working in the manufacturing industry, where they receive an average salary of $117,846. Comparatively, information technology technical services managers have the highest earning potential in the finance industry, with an average salary of $124,604.Most technical managers achieve a similar degree level compared to information technology technical services managers. For example, they're 0.7% less likely to graduate with a Master's Degree, and 1.3% less likely to earn a Doctoral Degree.Information technology technical services manager vs. Technical support manager
A Technical Support Manager is responsible for supervising the overall technical aspects of an organization to ensure efficient business solutions to support functions and operations. Technical support managers evaluate technical networks and systems, coordinating with the engineering team to identify techniques that would maximize the staff's productivity and enhance operational performance. They also review resolution reports and handle resource allocations to execute business plans according to company requirements and specifications. A Technical Support Manager must have excellent communication and technical skills, especially in identifying process gaps and upgrading system infrastructures.
Even though a few skill sets overlap between information technology technical services managers and technical support managers, there are some differences that are important to note. For one, an information technology technical services manager might have more use for skills like "service management," "itsm," "service delivery," and "technical support." Meanwhile, some responsibilities of technical support managers require skills like "customer support," "customer complaints," "technical assistance," and "call handling. "
Technical support managers enjoy the best pay in the technology industry, with an average salary of $107,173. For comparison, information technology technical services managers earn the highest salary in the finance industry.In general, technical support managers hold lower degree levels compared to information technology technical services managers. Technical support managers are 6.0% less likely to earn their Master's Degree and 0.1% more likely to graduate with a Doctoral Degree.Types of information technology technical services manager
Updated January 8, 2025
