Bilingual Customer Service Jobs At Maximus

*This position is intended for existing employees of specialty clinics that are transitioning roles to Contact Services About Us CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence: Named on of Modern Healthcare’s Best Places to work five times. Named one of America’s Greatest Workplaces by Newsweek. Recognized as a Greatest Workplace for Women in both 2023 and 2024. Listed as one of the Greatest Workplaces for Diversity in 2024. Acknowledged by Forbes as one of the Best Employers for New Grads. Ranked among the Best Employers by State for Missouri. Benefits Medical, Vision, Dental, Retirement Plan with employer match, and many more! For a comprehensive list of benefits, please click here: Benefits | CoxHealth Job Summary The Contact Center Specialist II is responsible for managing interactions with consumers to ensure high level of customer service. Key responsibilities include answering consumer inquires, directing them to the appropriate department, centralized scheduling services for clinics, and other duties related to ensure patients can easily access their provider(s). Job Requirements Education Required: High school diploma or Equivalent Experience Required: 1-year customer service experience and/or competency completed in Contact Center Specialist I role for a minimum of 6 months or equivalent skills. Preferred: 2+ year customer service experience, healthcare experience, and/or call center experience Skills Strong customer services skills that demonstrate empathy, kindness, safety, and compassion Problem solving skills to analyze and respond to consumer inquires Ability to work independently and as a member of a team Possess excellent time management skills Professional written and verbal communication skills Proficient in Microsoft Office Programs as well as healthcare related programs Ability to multi-task, manage call volume and prioritize patient needs Ability to make timely decisions and provide best possible outcome Competency in required skills as a Contact Center Specialist I or equivalent skills Licensure/Certification/Registration N/A

CSR/Intake Coordinator - Join Our Team at Independent Medical Equipment! Are you passionate about patient care and thrive in a fast-paced, detail-oriented environment? If you have a talent for managing client interactions and maintaining organized, efficient processes, this role is the perfect opportunity for you! At Independent Medical Equipment, we are seeking a CSR/Intake Coordinator to serve as a key liaison between our clients, referral partners, and internal teams. This position plays a vital role in ensuring that every patient receives the best possible service, from initial intake to follow-up support. Your expertise in customer service and healthcare coordination will help elevate the patient experience while ensuring operational excellence. Key Responsibilities: Intake Management: Efficiently process new client/patient referrals, gathering all required information in a professional, knowledgeable, and courteous manner. Client/Referral Communication: Serve as the first point of contact for new clients, patients, and referral sources, ensuring clear and compassionate communication. Record Maintenance: Establish and maintain accurate and complete client records, documenting all customer communications and ensuring the proper routing of information. Insurance Coordination: Collaborate with the billing department to verify insurance coverage for new and existing customers, ensuring accurate billing for all products and services. Customer Support: Provide ongoing support by responding to customer inquiries and resolving issues, maintaining a high level of service quality. Documentation and Compliance: Prepare Certificates of Medical Necessity (CMNs) and other necessary documentation, working closely with the billing team to ensure compliance with insurance and regulatory requirements. Housekeeping: Ensure that the office, showroom, and other areas are kept clean and organized to maintain a professional environment. Required Experience: 1+ Years of Experience: In a Durable Medical Equipment (DME) or customer service-related role in healthcare. Insurance Knowledge: Familiarity with insurance reimbursement processes and experience in health insurance billing. Customer Service Skills: Excellent interpersonal, communication, and organizational skills with the ability to multitask and prioritize in a fast-paced environment. Technical Skills: Proficient in the use of computers, including word processing, email, and internet, with strong attention to detail. Healthcare Knowledge: Understanding of the healthcare industry and the ability to recognize and direct information to appropriate healthcare providers. Physical Requirements: Ability to stand, walk, and sit for extended periods, and to communicate effectively in person and via phone. Must be able to lift and move items up to 20 pounds. Specific vision abilities including close vision, distance vision, and the ability to adjust focus. Position Overview: Job Title: CSR/Intake Coordinator Location: Tomball, TX. Company: Independent Medical Equipment Job Type: Full-time, M-F / 40 hours Compensation: Competitive salary Benefits: Health and dental coverage, 401K, and opportunities for ongoing education and professional development. Join Independent Medical Equipment in making a difference in patients' lives through exceptional customer service and care coordination. Apply today and become part of a supportive team dedicated to healthcare excellence

Job Description Calling all compassionate superheroes! Innovative Therapeutic Services (ITS) is expanding throughout Anne Arundel County and we are searching for a Mental Care/Psychiatric Rehabilitation Coordinator to join our extraordinary team. Are you someone who is fueled by a deep passion for helping others and making a meaningful impact in the world of mental health? If so, this is the perfect opportunity for you. As a Coordinator, you'll have the power to transform lives, provide essential support, and pave the way for individuals on their journey to recovery. Join our dynamic team and be the guiding light that empowers others to overcome challenges, find healing, and rediscover their full potential. Apply now and become an integral part of our mission to build a brighter and more resilient community! This is a flexible part-time contractual position. Create your schedule! This hybrid position requires up to 75%-100% travel/fieldwork. Responsibilities and Duties Provide one-on-one weekly sessions for one (1) hour. Sessions will focus on one goal per week from the client’s Individualized Rehabilitation Plan. Document daily/weekly progress notes accurately and promptly within 72 hours of each visit. Monthly summary submissions are required at the end of each month. Four (4) visits per month for child clients are required either offsite or onsite. Six (6) visits per month for adult clients are required offsite or onsite. Conduct or collaborate two (2) mandatory monthly onsite groups to help the client improve and maintain social skills. Collaborate with the client’s therapist, psychiatrist, and resources in their community will be required to better support their mental health diagnosis every six months. For any assigned adult clients, Daily Living Activities (DLA) are required to be completed every six months. Create, review, and update the client’s Individualized Rehabilitation Plan quarterly. Attend and participate in mandatory monthly trainings. *Free CEUs will be provided during these trainings. Other duties as assigned. Qualifications and Skills Bachelor's Degree in the Human Services Field (Ex: Counseling, Psychology, or Social Work) Minimum 2 years of experience working with children/adolescents with mental health diagnoses. Proficient in Microsoft Office, internet, EHR/EMR, excellent oral and written communication skills, strong time management skills, and reliable transportation. Position requires flexibility, organizational skills, creativity, and self-sufficiency. Other Items Candidate must be willing to complete a federal and state background check upon hire. Candidate must possess a current driver's license and have reliable transportation. Candidate must be able to provide proof of auto insurance, vehicle registration, and a certified copy of their driving record. *Agency requirement for all employees/contractors whether they transport clients. Company Overview Innovative Therapeutic Services (ITS) is an outpatient mental health clinic that provides individual, group, and family counseling; psychiatric services for children and adults; and psychiatric rehabilitation services for children, adolescents, and adults. The company was designed in 2009 by a team of experienced mental health clinicians with a passion to provide treatment and educate individuals with behavioral challenges. ITS is committed to providing the best services for our clients and their families to help them achieve a mentally healthier self. ITS providers serve Prince George’s County, Howard County, Washington County, Anne Arundel County, Montgomery County, Baltimore City, and Baltimore County. Powered by JazzHR tNYTVMpqgn

Job Description Are you passionate about delivering exceptional patient experiences? Do you thrive in a fast-paced, community-focused environment? Health Care for the Homeless is seeking a Dental Service Specialist to support our interdisciplinary dental operations and ensure high-quality care for our clients. In this essential on-site role, you'll serve as the welcoming face of our dental clinic, managing front desk operations, patient intake, scheduling, and insurance verifications. Your contributions will directly impact the well-being of our community’s most vulnerable populations. Key Responsibilities: Greet and register patients, ensuring all demographics and insurance details are accurate. Manage front desk operations including appointment scheduling, patient communications, and referral tracking. Process releases of information and maintain compliance with HIPAA regulations. Facilitate smooth patient discharges, including referrals and follow-up scheduling. Support interdisciplinary teams and uphold a positive, service-oriented environment. What We’re Looking For: Education: High school diploma or GED required; Associate degree preferred. Experience: 2+ years in a dental clinic or similar healthcare setting. 2+ years of customer service experience. Familiarity with Electronic Health Records (EHR) and practice management systems. Skills: Strong verbal and written communication, problem-solving, and multitasking abilities. Ability to remain calm and professional in challenging situations. Other Requirements: Personal vehicle and valid Maryland driver’s license. Preferred Qualifications: Previous dental office experience. Security or de-escalation training. Health Care for the Homeless is an equal opportunity employer.

Job Description Are you passionate about delivering exceptional patient experiences? Do you thrive in a fast-paced, community-focused environment? Health Care for the Homeless is seeking a Dental Service Specialist to support our interdisciplinary dental operations and ensure high-quality care for our clients. In this essential on-site role, you'll serve as the welcoming face of our dental clinic, managing front desk operations, patient intake, scheduling, and insurance verifications. Your contributions will directly impact the well-being of our community’s most vulnerable populations. Key Responsibilities: Greet and register patients, ensuring all demographics and insurance details are accurate. Manage front desk operations including appointment scheduling, patient communications, and referral tracking. Process releases of information and maintain compliance with HIPAA regulations. Facilitate smooth patient discharges, including referrals and follow-up scheduling. Support interdisciplinary teams and uphold a positive, service-oriented environment. What We’re Looking For: Education: High school diploma or GED required; Associate degree preferred. Experience: 2+ years in a dental clinic or similar healthcare setting. 2+ years of customer service experience. Familiarity with Electronic Health Records (EHR) and practice management systems. Skills: Strong verbal and written communication, problem-solving, and multitasking abilities. Ability to remain calm and professional in challenging situations. Other Requirements: Personal vehicle and valid Maryland driver’s license. Preferred Qualifications: Previous dental office experience. Security or de-escalation training. Health Care for the Homeless is an equal opportunity employer.

About Us: Since 1976, Harbour has been synonymous with luxury outdoor furniture. Born in Australia and now based in the US, we're a global leader in luxury outdoor design. Provide excellent customer service and customer experience via live chat, email and phone. Handle customer inquiries and complaints, provide appropriate solutions within the expected timeline and follow up to ensure resolution Listen attentively to questions and concerns Interacting directly with the customer to get information on: Install timeline/details White Glove VS In Box Delivery Discerning customer expectations Work along with the Sales Team to set appropriate customer expectations Create cases for Claims- routing after approval Suggest products and services to clients based on their requests and needs Work with internal departments to resolve issues Report customer feedback and website issues to improve customer experience Stay up to date with new products and feature launches Review pending orders and specific customer request to ensure excellent customer service and customer experience Keep accurate and complete records of customer interactions and complaints Go the extra mile to ensure customer satisfaction Qualifications: 1+ years of Customer Service experience

DEPARTMENT: 18411 - Service Excellence WORK TYPE: Full Time WORK SCHEDULE: Variable ABOUT NCH NCH is an independent, locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care. NCH is transforming into an Advanced Community Healthcare System(TM) and we're proud to: Provide higher acuity care and Centers of Excellence; Offer Graduate Medical Education and fellowships; Have endowed chairs; Conduct research and participate in national clinical trials; and partner with other health market leaders, like Hospital for Special Surgery, Encompass, and ProScan. Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe there's always more at NCH - for you and every person we serve together. Visit nchjobs.org to learn more. JOB SUMMARY Guest Experience Associate is a highly visibly position that provides outstanding service to all guests (patients, caregivers, staff, volunteers, vendors) that require a higher level of accommodative care. The guest experience is a critical component to building positive, long-term relationships with grateful guests who are a strategic asset to the healthcare system. Grateful guests play a key role in contributing to positive word-of-mouth, communication, and patient referrals, as well as philanthropic prospects. Together, with input from internal and external partners, the team will strive to continuously improve the guest experience through innovative thinking and best practices. In this highly visible role, which is located inside the hospital & Emergency Department lobbies and the Naples Business Center, the Guest Experience Associate will network to expand the NCH brand and develop superior client relationships. The Guest Experience Associate will be responsible for managing a comprehensive guest experience from initial point of contact through formal hand off. This position works independently; however, has strong relationships with Public Safety, Patient Relations, Nursing leadership, Spiritual Care, Environmental Services, Food Service, IT, Bed Board, and other resources. ESSENTIAL DUTIES AND RESPONSIBILITIES Other duties may be assigned. · Establishes excellent working relationships with Philanthropy (specifically Medical Diplomat team), Administration, Public Safety, Patient Relations, Nursing Directors and/or Charge Nurses, Billing, Medical Records, Admitting, Bed Board, Transportation, Spiritual Care. · Although primarily works independently, is able to make sound decisions to accommodate the guest's needs. · Has a strong comprehension of the patient grievance protocol, has a calm disposition, and is able to follow grievance procedures in a timely manner. · Recognize potential donors and know when to involve Philanthropy or Medical Diplomat team members providing all facts to-date to the Philanthropy representative. · Serve the needs of patients and caregivers, identifying potential ways to enhance the experience of patients. This may involve collaborating with the Concierge team members. · Facilitating, anticipating, and coordinating patient referrals, travel accommodations. This may involve collaborating with the Concierge team members. · Recommends local restaurants, attractions, and shopping experiences to guests. · In alignment with the NCH No Violence Policy, the Guest Experience Associate is the first impression area for all guests and the Guest Experience Associate is the first service line to ensure that NCH is meeting the safety of our patients, guests, staff, vendors, and volunteers. Guest Experience Associates facilitate background checks on every guest, every day to ensure hospital safety from the terrorist watch list to sexual predator list. · Monitor visitor controls and complies with the service-related visitation policy during non-visitation hours. This includes opt-out, Marchman, Baker, Suicide, and Prisoner patients; Guest Experience Associates are responsible for inspecting this information, declining visitation, and communicating to guests that no visitors are allowed without violating HIPAA. · In accordance with the Lost and Found policy, the Guest Experience Associate shall collect items from all nursing units that fall under said policy. The Guest Experience Associate is solely responsible for providing Public Safety items of high dollar value; Public Safety will be addressed in the manner outlined in Policy. The Guest Experience Associate will appropriately identify all other valuable, log, contact owner (if known), send out certified letter (if address known), store items in Lost & Found storage, and coordinate pickup of valuables with owner. The Guest Experience Associate will follow the Lost & Found Policy. · Coordinate Spiritual Care for patients and/or caregivers, as needed. · Provide transportation assistance to customers to facilitate mobility within our facility. May include transport via wheelchair. · Sanitize wheelchairs and public, high-contact areas wearing appropriate PPE. Verifies that wheelchairs meet safety regulations; submits those in need of repair. · Greet customers and provide appropriate verbal assistance, guidance and way finding. Serve as a reference source regarding visiting hours, directions, package delivery, general admitting and hospital policies & general information. · Be well versed in online translation system; this is a daily communication tool for Guest Experience Associates. · Follow the mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the customer. · Provides support to management and departments to provide seamless service. · Responds to customer service needs of patients and visitors. · Communicates both effectively verbally and in writing. · Communicates regularly with the Guest Relations team to continually provide consistent and improved practices for improved customer experiences. · Concierge will role model all appropriate actions and behaviors to the volunteer concierge assistants, including teens, reporting any opportunities to the Supervisor/Manager. · Demonstrates a high level of professionalism in personal and professional relationships that enhances Service Excellence at the NCH Healthcare System; strives to increase patient satisfaction. · Ensure appearance and personal conduct are always professional. · Perform all responsibilities as assigned and use sound judgment in completing tasks. EDUCATION, EXPERIENCE AND QUALIFICATIONS · Minimum of High School or GED required. · Minimum of 1 year of experience in a similar role. · Comfortable working with leadership and high-profile positions · Excellent time management and organizational skills. · Exceptional interpersonal and communication skills. · Able to monitor and assess concurrent situations and visitors. · Physical ability to stand, walk, and/or sit for extended periods of time and to transport patients via wheelchair. · Need to be familiar with hospital terminology or willing to learn. · Intermediate computer knowledge: Uses Microsoft Word, Outlook, and Windows. Need to be familiar with Epic, Green Security, Computer Camera or willing to learn. · Able to use multiple database programs at one time. · Able to work independently to resolve moderate to complex matters, and work as a team with internal and external departments.

This employee will set up CPAPs, Respiratory Assist Devices (RADs), maintain CPAP/RAD Compliance, manage CPAP/RAD supplies/inquiries/orders, call md INR missed appointments, manage Oximetry process, and complete all other tasks assigned/related to the functionality of the center. Job Responsibilities: Performs CPAP/RAD setups in a timely and professional manner May also perform setup of oxygen equipment and other DME in patients' homes as well This includes completion of all required documentation, instructs patient on the safe and proper use of equipment Cleans rental equipment when returned to the center, in accordance with policies and procedures Maintain cleanliness and organization of warehouse/storage area Monitors CPAP/RAD Compliance report and follows up with non-compliant patients Receives and responds to patient requests for CPAP/RAD supplies, including insurance verification, confirmation of the specific supplies needed, and arranging for them to be shipped to the patient Monitors md INR Compliance report and follows up with non-compliant patients Manage the center's oximetry process Follows applicable policies and procedures of the company, including those in the Safety & Regulatory Manual including but not limited to General Safety, OSHA, and Emergency Planning Responsible for participating in on-call responsibilities for the center The frequency of participation will depend on the size of the center and the number of employees sharing the responsibility Represents the company through professional personal appearance, patient care activities May serve as a backup to other employees for vacation, illness, or other periods of absenteeism Requires use of personal vehicle and a valid driver's license #DD Requirements: Must have good interpersonal, verbal, and written communication skills Must be computer-literate Must be able to read and interpret instructions and effectively communicate them to patients Education and Experience: Must have a high school diploma or equivalent Valid driver's license Completion of company's Equipment Certification Program Physical Demands: The employee must occasionally lift and/or move up to 25 pounds.

Job Description You Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve. FTE: 1.0, Shift: Day, Schedule: Monday - Friday Position Summary The Nursing Professional Development Specialist – Unit Based will have responsibility for operationalizing tools, theories, skills and knowledge of nursing professional development to improve the evidence-based practice of nursing staff on the assigned unit/department(s). The incumbent will practice in the position of NPD Specialist by assuming the following role(s) as needed to demonstrate competent practice as outlined by the Association of Nursing Professional Development: learning facilitator, change agent, mentor, leader, champion for scientific inquiry, advocate for NPD specialty and partner for practice transitions. This position operates under the direction of their assigned manager. Work situations are varied with an emphasis on Assessment of Practice Gaps/Root Cause Analysis, Identification of Learning Needs, Outcomes Identification, Planning, Implementation, Coordination, Facilitation of Positive Learning and Practice Environments, Consultation, Evaluation, Ethics, Education, Evidence-based Practice (EBP) and Research, Quality of Nursing Professional Development Practice, Change Management, Leadership, Collaboration, Professional Practice Evaluation, Resource Utilization, Mentorship/Advancing the Profession, Customer Relations, Standardization, Communication, Organization, Prioritization, Flexibility and Creativity as it relates to Onboarding/Orientation, Competency Management, Continuing Education, Role Development, Collaborative Partnerships and Evidence-Based Practice, Research and Quality. This position will collaborate significantly with Program Managers within the Center for Clinical Education & Professional Practice Development, as well as, Clinical Operational Managers, and Directors, and Unit-Based NPD S/G. Requirements Master’s degree in Nursing PhD in Nursing, DNP, or ARNP preferred Washington State Registered Nurse license (RN) ANCC NPD specialty certification preferred; if not in possession at time of hire, must acquire within two (2) years of hire Minimum four (4) years of acute care nursing practice Minimum three (3) year Program management experience within an education role preferred Minimum three (3) years previous experience as unit educator, system educator, NPD Specialist/Generalist preferred Our Values As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other. Why MultiCare? Belonging: We work to create a true sense of belonging for all our employees Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve Market leadership: Washington state's largest community-based, locally governed health system Employee-centric: Named Forbes “America’s Best Employers by State” for several years running Technology: "Most Wired" health care system 15 years in a row Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn Pay and Benefit Expectations Associated benefit information can be viewed here.

This position serves as the patient advocate, providing a message of compassion and fulfilling the mission of Pella Regional Health Center; communicating, educating and defining the cost and payment process to benefit those who depend on us now and in the future. Minimum knowledge, skills, and abilities: Critical thinking skills required to effectively perform the duties as outlined in this job description. Minimum of 2 year degree in healthcare related field or accounting preferred with experience in healthcare and/or insurance substituted for a degree Experience in a health care setting in an insurance/billing/collections/coding role Knowledge of insurance benefits Knowledge of CPT and ICD-10 codes preferred Knowledge of billing processes for clinic and hospital settings Ability to articulate clearly and to communicate in an understandable manner Ability to read and communicate effectively in English Basic mathematical skills Strong computer skills with ability to learn specific computer systems Positive, appropriate customer service skills Able to work effectively as a leader and member of a team. #INDSP Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

The Member Enrollment Representative (MER) is a vital member of the Member Enrollment Team (MET) responsible for increasing membership through various communication channels. The MER role involves conversion of existing sales leads, providing exceptional member experience, and upholding high standards. What's in it for you? Compensation based on experience. Faith and purpose-based career opportunity! Fully paid health benefits Retirement and Life Insurance 12 paid holidays PLUS birthday Professional Development Paid Training Essential Job Functions Meeting sales-targets, goals, and expectations Establish referrals, relationship building and contacts with potential prospects. Respond to prospective member calls and inquiries. Ensure delivery of high-quality service. Address member questions, concerns, and provide recommendations. Assist in retaining memberships when suitable. Perform assigned tasks promptly. Respond to emails, calls, and voicemails promptly. Explain guidelines clearly to members. Offer suggestions for improvement to the Member Enrollment Supervisor and Team Lead. Maintain professionalism and positive attitude. Demonstrate strong member communication skills. Uphold CHM's Core Values and Mission Statement. Collaborate with other departments and provide support as needed. Gain a deep understanding of MET's unique structure and challenges. Input and manage prospects in HubSpot. Establish ongoing relationships with prospects by managing follow-up opportunities. Other Functions Demonstrate Christian values and adhere to ethical and legal business practices. Education, Experience, and Skills Required Prior experience in online/phone sales (preferred). College education (preferred). Strong verbal communication skills, including phone and email etiquette. Proficiency in CHM guidelines and policies. Computer proficiency in word processing and spreadsheets. Excellent organizational skills for managing multiple projects and deadlines. Self-motivated with a strong teamwork ethic. Conflict resolution skills and ability to foster teamwork. Willingness to provide assistance and seek guidance when necessary. Working Conditions Adherence to organizational rules and regulations as outlined in the employee handbook. Occasional travel required for business purposes. Effective presentation and communication of CHM. Strong reasoning ability to address objections and find solutions for prospective members. Flexibility to work hours ranging from 8:00am - 6:00pm About Christian Healthcare Ministries Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.

The Member Enrollment Representative (MER) is a vital member of the Member Enrollment Team (MET) responsible for increasing membership through various communication channels. The MER role involves conversion of existing sales leads, providing exceptional member experience, and upholding high standards. What's in it for you? Compensation based on experience. Faith and purpose-based career opportunity! Fully paid health benefits Retirement and Life Insurance 12 paid holidays PLUS birthday Professional Development Paid Training Essential Job Functions Meeting sales-targets, goals, and expectations Establish referrals, relationship building and contacts with potential prospects. Respond to prospective member calls and inquiries. Ensure delivery of high-quality service. Address member questions, concerns, and provide recommendations. Assist in retaining memberships when suitable. Perform assigned tasks promptly. Respond to emails, calls, and voicemails promptly. Explain guidelines clearly to members. Offer suggestions for improvement to the Member Enrollment Supervisor and Team Lead. Maintain professionalism and positive attitude. Demonstrate strong member communication skills. Uphold CHM's Core Values and Mission Statement. Collaborate with other departments and provide support as needed. Gain a deep understanding of MET's unique structure and challenges. Input and manage prospects in HubSpot. Establish ongoing relationships with prospects by managing follow-up opportunities. Other Functions Demonstrate Christian values and adhere to ethical and legal business practices. Education, Experience, and Skills Required Prior experience in online/phone sales (preferred). College education (preferred). Strong verbal communication skills, including phone and email etiquette. Proficiency in CHM guidelines and policies. Computer proficiency in word processing and spreadsheets. Excellent organizational skills for managing multiple projects and deadlines. Self-motivated with a strong teamwork ethic. Conflict resolution skills and ability to foster teamwork. Willingness to provide assistance and seek guidance when necessary. Working Conditions Adherence to organizational rules and regulations as outlined in the employee handbook. Occasional travel required for business purposes. Effective presentation and communication of CHM. Strong reasoning ability to address objections and find solutions for prospective members. Flexibility to work hours ranging from 8:00am - 6:00pm About Christian Healthcare Ministries Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.

The Member Enrollment Representative (MER) is a vital member of the Member Enrollment Team (MET) responsible for increasing membership through various communication channels. The MER role involves conversion of existing sales leads, providing exceptional member experience, and upholding high standards. What's in it for you? Compensation based on experience. Faith and purpose-based career opportunity! Fully paid health benefits Retirement and Life Insurance 12 paid holidays PLUS birthday Professional Development Paid Training Essential Job Functions Meeting sales-targets, goals, and expectations Establish referrals, relationship building and contacts with potential prospects. Respond to prospective member calls and inquiries. Ensure delivery of high-quality service. Address member questions, concerns, and provide recommendations. Assist in retaining memberships when suitable. Perform assigned tasks promptly. Respond to emails, calls, and voicemails promptly. Explain guidelines clearly to members. Offer suggestions for improvement to the Member Enrollment Supervisor and Team Lead. Maintain professionalism and positive attitude. Demonstrate strong member communication skills. Uphold CHM's Core Values and Mission Statement. Collaborate with other departments and provide support as needed. Gain a deep understanding of MET's unique structure and challenges. Input and manage prospects in HubSpot. Establish ongoing relationships with prospects by managing follow-up opportunities. Other Functions Demonstrate Christian values and adhere to ethical and legal business practices. Education, Experience, and Skills Required Prior experience in online/phone sales (preferred). College education (preferred). Strong verbal communication skills, including phone and email etiquette. Proficiency in CHM guidelines and policies. Computer proficiency in word processing and spreadsheets. Excellent organizational skills for managing multiple projects and deadlines. Self-motivated with a strong teamwork ethic. Conflict resolution skills and ability to foster teamwork. Willingness to provide assistance and seek guidance when necessary. Working Conditions Adherence to organizational rules and regulations as outlined in the employee handbook. Occasional travel required for business purposes. Effective presentation and communication of CHM. Strong reasoning ability to address objections and find solutions for prospective members. Flexibility to work hours ranging from 8:00am - 6:00pm About Christian Healthcare Ministries Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.

The Member Enrollment Representative (MER) is a vital member of the Member Enrollment Team (MET) responsible for increasing membership through various communication channels. The MER role involves conversion of existing sales leads, providing exceptional member experience, and upholding high standards. What's in it for you? Compensation based on experience. Faith and purpose-based career opportunity! Fully paid health benefits Retirement and Life Insurance 12 paid holidays PLUS birthday Professional Development Paid Training Essential Job Functions Meeting sales-targets, goals, and expectations Establish referrals, relationship building and contacts with potential prospects. Respond to prospective member calls and inquiries. Ensure delivery of high-quality service. Address member questions, concerns, and provide recommendations. Assist in retaining memberships when suitable. Perform assigned tasks promptly. Respond to emails, calls, and voicemails promptly. Explain guidelines clearly to members. Offer suggestions for improvement to the Member Enrollment Supervisor and Team Lead. Maintain professionalism and positive attitude. Demonstrate strong member communication skills. Uphold CHM's Core Values and Mission Statement. Collaborate with other departments and provide support as needed. Gain a deep understanding of MET's unique structure and challenges. Input and manage prospects in HubSpot. Establish ongoing relationships with prospects by managing follow-up opportunities. Other Functions Demonstrate Christian values and adhere to ethical and legal business practices. Education, Experience, and Skills Required Prior experience in online/phone sales (preferred). College education (preferred). Strong verbal communication skills, including phone and email etiquette. Proficiency in CHM guidelines and policies. Computer proficiency in word processing and spreadsheets. Excellent organizational skills for managing multiple projects and deadlines. Self-motivated with a strong teamwork ethic. Conflict resolution skills and ability to foster teamwork. Willingness to provide assistance and seek guidance when necessary. Working Conditions Adherence to organizational rules and regulations as outlined in the employee handbook. Occasional travel required for business purposes. Effective presentation and communication of CHM. Strong reasoning ability to address objections and find solutions for prospective members. Flexibility to work hours ranging from 8:00am - 6:00pm About Christian Healthcare Ministries Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.

The Member Enrollment Representative (MER) is a vital member of the Member Enrollment Team (MET) responsible for increasing membership through various communication channels. The MER role involves conversion of existing sales leads, providing exceptional member experience, and upholding high standards. What's in it for you? Compensation based on experience. Faith and purpose-based career opportunity! Fully paid health benefits Retirement and Life Insurance 12 paid holidays PLUS birthday Professional Development Paid Training Essential Job Functions Meeting sales-targets, goals, and expectations Establish referrals, relationship building and contacts with potential prospects. Respond to prospective member calls and inquiries. Ensure delivery of high-quality service. Address member questions, concerns, and provide recommendations. Assist in retaining memberships when suitable. Perform assigned tasks promptly. Respond to emails, calls, and voicemails promptly. Explain guidelines clearly to members. Offer suggestions for improvement to the Member Enrollment Supervisor and Team Lead. Maintain professionalism and positive attitude. Demonstrate strong member communication skills. Uphold CHM's Core Values and Mission Statement. Collaborate with other departments and provide support as needed. Gain a deep understanding of MET's unique structure and challenges. Input and manage prospects in HubSpot. Establish ongoing relationships with prospects by managing follow-up opportunities. Other Functions Demonstrate Christian values and adhere to ethical and legal business practices. Education, Experience, and Skills Required Prior experience in online/phone sales (preferred). College education (preferred). Strong verbal communication skills, including phone and email etiquette. Proficiency in CHM guidelines and policies. Computer proficiency in word processing and spreadsheets. Excellent organizational skills for managing multiple projects and deadlines. Self-motivated with a strong teamwork ethic. Conflict resolution skills and ability to foster teamwork. Willingness to provide assistance and seek guidance when necessary. Working Conditions Adherence to organizational rules and regulations as outlined in the employee handbook. Occasional travel required for business purposes. Effective presentation and communication of CHM. Strong reasoning ability to address objections and find solutions for prospective members. Flexibility to work hours ranging from 8:00am - 6:00pm About Christian Healthcare Ministries Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.

The Member Enrollment Representative (MER) is a vital member of the Member Enrollment Team (MET) responsible for increasing membership through various communication channels. The MER role involves conversion of existing sales leads, providing exceptional member experience, and upholding high standards. What's in it for you? Compensation based on experience. Faith and purpose-based career opportunity! Fully paid health benefits Retirement and Life Insurance 12 paid holidays PLUS birthday Professional Development Paid Training Essential Job Functions Meeting sales-targets, goals, and expectations Establish referrals, relationship building and contacts with potential prospects. Respond to prospective member calls and inquiries. Ensure delivery of high-quality service. Address member questions, concerns, and provide recommendations. Assist in retaining memberships when suitable. Perform assigned tasks promptly. Respond to emails, calls, and voicemails promptly. Explain guidelines clearly to members. Offer suggestions for improvement to the Member Enrollment Supervisor and Team Lead. Maintain professionalism and positive attitude. Demonstrate strong member communication skills. Uphold CHM's Core Values and Mission Statement. Collaborate with other departments and provide support as needed. Gain a deep understanding of MET's unique structure and challenges. Input and manage prospects in HubSpot. Establish ongoing relationships with prospects by managing follow-up opportunities. Other Functions Demonstrate Christian values and adhere to ethical and legal business practices. Education, Experience, and Skills Required Prior experience in online/phone sales (preferred). College education (preferred). Strong verbal communication skills, including phone and email etiquette. Proficiency in CHM guidelines and policies. Computer proficiency in word processing and spreadsheets. Excellent organizational skills for managing multiple projects and deadlines. Self-motivated with a strong teamwork ethic. Conflict resolution skills and ability to foster teamwork. Willingness to provide assistance and seek guidance when necessary. Working Conditions Adherence to organizational rules and regulations as outlined in the employee handbook. Occasional travel required for business purposes. Effective presentation and communication of CHM. Strong reasoning ability to address objections and find solutions for prospective members. Flexibility to work hours ranging from 8:00am - 6:00pm About Christian Healthcare Ministries Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.

The Member Enrollment Representative (MER) is a vital member of the Member Enrollment Team (MET) responsible for increasing membership through various communication channels. The MER role involves conversion of existing sales leads, providing exceptional member experience, and upholding high standards. What's in it for you? Compensation based on experience. Faith and purpose-based career opportunity! Fully paid health benefits Retirement and Life Insurance 12 paid holidays PLUS birthday Professional Development Paid Training Essential Job Functions Meeting sales-targets, goals, and expectations Establish referrals, relationship building and contacts with potential prospects. Respond to prospective member calls and inquiries. Ensure delivery of high-quality service. Address member questions, concerns, and provide recommendations. Assist in retaining memberships when suitable. Perform assigned tasks promptly. Respond to emails, calls, and voicemails promptly. Explain guidelines clearly to members. Offer suggestions for improvement to the Member Enrollment Supervisor and Team Lead. Maintain professionalism and positive attitude. Demonstrate strong member communication skills. Uphold CHM's Core Values and Mission Statement. Collaborate with other departments and provide support as needed. Gain a deep understanding of MET's unique structure and challenges. Input and manage prospects in HubSpot. Establish ongoing relationships with prospects by managing follow-up opportunities. Other Functions Demonstrate Christian values and adhere to ethical and legal business practices. Education, Experience, and Skills Required Prior experience in online/phone sales (preferred). College education (preferred). Strong verbal communication skills, including phone and email etiquette. Proficiency in CHM guidelines and policies. Computer proficiency in word processing and spreadsheets. Excellent organizational skills for managing multiple projects and deadlines. Self-motivated with a strong teamwork ethic. Conflict resolution skills and ability to foster teamwork. Willingness to provide assistance and seek guidance when necessary. Working Conditions Adherence to organizational rules and regulations as outlined in the employee handbook. Occasional travel required for business purposes. Effective presentation and communication of CHM. Strong reasoning ability to address objections and find solutions for prospective members. Flexibility to work hours ranging from 8:00am - 6:00pm About Christian Healthcare Ministries Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.

Responsible for the accurate collection and record-keeping of payments received for services rendered. May verify insurance. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Responsible for accurately processing charge tickets as patients exit the facility. Reviews and codes tickets for accuracy and completeness, determine appropriate fees for services rendered, calculate totals, collect appropriate amount from patients, properly record information. Maintains appropriate levels of cash; balances cash drawer per company procedure; balances daily input of coding to the actual money or deposits. May be required to key charge information, including hospital or other satellite services, into on-line entry program. Participates with other staff to follow up on accounts until no balance or the account is turned over for collection. This will be performed within the guidelines of the collections policies. Refers patients to supervisor or Accounts Receivable representative for clarification or discussion of account and/or payment terms, within the guidelines of the collections policy. Operation and maintenance of credit and collection equipment. Maintains appropriate supplies inventory. Assists with coding and error resolution. Assists with patient education concerning insurance plan. May maintain files with referral slips, insurance and insurance waivers. May assist in the referral process. Follows the CHRISTUS guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI). Maintains strict confidentiality. Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission. Maintains established CHRISTUS policies, procedures, objectives, quality assurance, safety, environmental and infection control. Implements job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS cultural diversity objectives. Supports and adheres to CHRISTUS Service Guarantee. Operates telephone, computer, copier, and fax machine, and 10 key calculators by touch. Has good math and communication skills. Performs other related work as required. Job Requirements: Education/Skills High school diploma or equivalent required. Experience One year of billing experience, including ICD9, CPT, and HCPCS coding in a healthcare organization is required. Licenses, Registrations, or Certifications None required. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time

Provides medical collection services for TLRA collection units. Utilizes a strong background as a medical collection specialist to successfully resolve accounts placed with TLRA for collection. This involves performing collection activities related to follow-up and account resolution and includes communication with patients, clients, reimbursement vendors, and other external entities while adhering to all client, state, and federal guidelines. Patient and client satisfaction is essential. Associates in the collection units are expected to have knowledge of the overall collection work processes for both active AR and BD inventory. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Provides effective collection services, ensuring the successful recovery of accounts in accordance with client and state guidelines as well as TLRA's business objectives. Documents and updates patient account information in TLRA's collection software system timely and accurate to include appropriate account status. Handles inbound patient and/or carrier calls promptly and professionally, providing assistance and resolution to account inquiries, issues, and requests. Uses collection tools effectively to ensure quality recovery services and meet or exceed established goals and work standards. Performs research and analysis of account issues and strives to resolve problems timely and accurately. Ensure daily productivity standards are met. Promotes positive patient relations by communicating in a manner that demonstrates respect for the human dignity of patients and/or their families. Must have solid knowledge and utilization of desktop applications to include Word and Excel are essential. General hospital A/R accounts knowledge is required. Performs other special projects as required when assigned. Collections - Insurance Maintains active knowledge of all collection requirements by payors. Collects balance owing from third-party payers in accordance with State and Federal laws governing collections practices. Ensures that collection efforts are thorough with the overall objective being to collect outstanding balances in an ethical manner. Ensures quality standards are met and proper documentation regarding patient accounting records. Contact other departments to obtain necessary information for appeals, pending information, and any other issues that impact and/or delay claim processing. Collections - Self Pay Ensures that self-pay accounts are handled in a customer service-oriented manner that accomplishes the goal of collecting monies due to clients, while at the same time preserving the positive image of TLRA that exists in the community. Responsible for assisting patients in identifying eligible means of financial assistance or if non apply working with the patient to make acceptable payment arrangements. Must be an effective team member with good communication skills. Must participate in team meetings, communicate work-related ideas and concerns proactively, and assist in finding appropriate resolutions. Physician Billing/Collections Ensure proper reimbursement for all services and to ensure all appeals are filed timely. Review accounts and determine appropriate follow-up activities utilizing Six Sigma Practices. Identify under and overpayments and take appropriate actions to resolve accounts. Validate commercial insurance claims to ensure the claims are paid according to the contract. Direct knowledge using Meditech and CollectLogix software. Monitor and communicate errors generated by other groups and evaluate for trends. Job Requirements: Education/Skills High School diploma or equivalent years of experience required. Experience 3-5 years of experience preferred. experience in a Customer Service call center environment with a focus on healthcare billing/collections or collection agency environment required. College education, previous Insurance Company claims experience and/or health care billing trade school education may be considered in lieu of formal hospital experience. Licenses, Registrations, or Certifications None required. Work Type: Full Time